Originally by: Leviathan9

---

I disconnect straight after selecting my character from the character screen, been doing this the past week, my skill ended today and i can't change it..

---

Originally by: Regent Calipso

---

Originally by: Leviathan9

---

I disconnect straight after selecting my character from the character screen, been doing this the past week, my skill ended today and i can't change it..

---

What is your HW and OS?

---

Originally by: zobod

---

Bit of a newb here, been playing just short of three months.

I never had a disconnect at all until QR. On installing QR I had a weird crash on the first play, then everything seemed fine, until 24th December. Then I started suffering these socket closed messages.

Since then every day after the downtime I try to play, cannot get connected. I get logged in and when I try to choose character it says 'connecting as zobod' and gets stuck. I raise a petition, wait a bit, they do something, I get in, but then start suffering socket closed. Basically the game is completely unplayable for me since xmas eve. Which is nice as I've had plenty of time to play but instead have spent half my holiday trying to troubleshoot eve.

Today I cannot do anything, after a long petition I'm actually IN the game but when I try to view market details on anything it just stops responding and then after a bit 'socket closed'.

I've read about 1/2 this thread so far and tried a lot of stuff and nothing makes any difference to the disconnects. I'm running XP Pro SP3 on Abit AP35 pro, Intel 6600 quad core, 4gb ram (though 32 bit XP only recognises/uses 3.25/3.5gb), 8800GT I think. Wired LAN. I've tried disabling firewall, half my software, reset my router, rebooted pc many times. Eve cache cleared several times a day! I'm in the UK, Demon is my ISP.

I really hope CCP do something about this soon as if it's not fixed then I really cannot continue to pay for this!

---

Originally by: timbitz

---

Edited by: timbitz on 13/07/2008 12:07:11
About 2-3 days ago, my Eve clients have started randomly disconnecting. It happens anywhere from 10 minutes to an hour or so. If I don't select "log off" myself, it will eventually, after a couple of minutes, drop me down to the log-in screen. If I'm running multiple clients, they all disconnect at the same time. However, each time, I am able to immediately log right back in with no delays. The game doesn't crash, it's just a disconnection. Any other online games work fine, it's just Eve. Any suggestions?

-edit- edited to add that lag is not an issue. Eve will be running fine, at normal speed, when it simply disconnects.

---

Quote:

---

Hi,

Could you please run the game with the following attributes

Go to the directory where EVE is installed and create a shortcut for the EVE process ( eve.exe ) when the shortcut has been created right click on "eve.exe - shortcut" and select properties.

In the shortcut tab under Target add /minidump behind the target line so it'll look something similar to this "C:\Program Files (x86)\CCP\EVE\eve.exe" /minidump

Reproduction step are very important part of the report. Write exactly what you did to make the problem happen. This will help the programmers see where the problem is, and hopefully make it happen on their own computers.

Using the logserver
(to minimize problems with this, its recommended that you either restart your computer or check Task managers process list for unresponsive instances of Eve.exe)

1. Find your Eve folder in Windows Explorer
2. When you have the Eve folder open, find "logserver.exe" and launch it (Do NOT have EVE running)
3. Select "File" -> "New Workspace"
4. Start Eve using the shortcut you created
5. When you have reproduced the bug, Eve crashes or when you kill the process if it hangs, select "File" -> "Save workspace as..." and save the workspace in a place you'll find it again.

Finding the crashdump

1. Press Windows Key + R and paste the following line into the Run window.

%USERPROFILE%\Local Settings\Application Data\CCP\EVE\ if you use Windows XP
%LOCALAPPDATA%\CCP\EVE\ if you use Windows Vista.

2. Find the .dmp file with the most recent time stamp. Files called #error*.txt are useless.

1. Also run the DirectX diagnostics tool: Press 'Start' and select 'run'. Type dxdiag and hit enter. When you do this, a window will pop up.
2. Click the "Save All Information" button that's located in its lower right corner.
3. In order to thoroughly test your connection to the EVE server then I recommend that you download a program called pingplotter which is available here http://www.pingplotter.com/downloads/pngplt_2.exe If you are running a hardware firewall (SPI Firewall) on your router you will need to disable it, as otherwise this program won't work.
After starting up pingplotter do the following in the program:

1) Under "Adress to trace" put the following value in the box: 87.237.38.200
2) In the bottom left corner in the box "# of times to trace" put the value 1500
3) In the bottom left corner in the box "Trace Intervals" change it to 2.5 seconds
4) In the bottom left corner in the box "Samples to include" change it to 1500.
5) Click on "Trace" button in the bottom left corner.

When it's completed save it as the sample set ( pp2 )

4. Then compress all files and attach the compressed file to either this e-mail or by using the attachment box by logging in to "My Petitions" on our homepage ( http://support.eve-online.com/Pages/Petitions/MyPetitions.aspx ) and opening the petition there. An attachment box is presented after opening the petition.

Best regards,
Senior GM Retrofire
EVE Online Customer Support

---