Originally by: Eternastic

---

I was having this problem a few days ago also, but i changed my cache settings down one level and it hasnt happened since, dont know if it was a coincidence or not but it might work for you.

---

Originally by: CCP Tanis.

---

If you can post some more details about your problem and what settings you use that would be good.

Some things to look at would be if you are running multiple clients from the same folder/location or from separate folders. I always recommend people use separate installs to run multiple clients as it will give less potential for things to go wrong.

---

Originally by: Lizhia

---

I keep having disconnects as well. And Ive only been running 1 account at a time lately. It seems to happen more often then not if I stay inactive for a short amount of time. If I keep klicking stuff and moving the mouse around it seems the game wont disconnect but if I leave to computer for a minute or two, when I get back I might as well hit escape and log out coz Ive lost connection.

Atleast thats what it feels like. I could be wrong and it disconnects just as often when I stick around, being activly flying the ship but it doesnt feel that way. Anyhow, its irretating as hell.

Oh, its been going on for a week or two.

---

Originally by: Lizhia

---

I keep having disconnects as well. And Ive only been running 1 account at a time lately. It seems to happen more often then not if I stay inactive for a short amount of time. If I keep klicking stuff and moving the mouse around it seems the game wont disconnect but if I leave to computer for a minute or two, when I get back I might as well hit escape and log out coz Ive lost connection.

Atleast thats what it feels like. I could be wrong and it disconnects just as often when I stick around, being activly flying the ship but it doesnt feel that way. Anyhow, its irretating as hell.

Oh, its been going on for a week or two.

---

Originally by: Lueneria

---

Would be wonderfull to get some help about this. The game is unplayable atm.

---

Originally by: Elliot Reid

---

Try what Taniell suggested a few posts up, joining various chat channels, as it may be working for me. Turn off blink on them though as they started to do my head in.

---

Originally by: Spriggen Ma'for

---

It is sad foryou to have this trouble in the beginning of the game...

---

Originally by: Kalmanaka

---

...If I orbit an object I can stay connected [longer] ...

---

Originally by: Spriggen Ma'for

---

Hi there,

It is sad foryou to have this trouble in the beginning of the game... I will simply quit because it is so boring to be disconnected every X minutes...

It happens since August... never had troubles before... CCP is just ignoring the fact. really dissapointed.

I'm trying the cache cleaning atm... will send some feedback.
I ve tried the multiple chat windows.. it appeared to work sometimes.. but today it just started again.

I am disconnected at every moment of the day.. not only at peak times...
It is really curious. Obviously it only happens on my laptop (wireless)... but we will see in the next few days.

i will also try the port 26000 thing...

---

Originally by: Healer Axim

---

I had at some point in history set my router to a 60 second TCP/UDP timeout period. this was done with the hopes of helping out P2P software and keeping the router clean. Apparently though, Eve doesnt like that. I upped my timeout to 20 minutes and I havent been idle disconnected yet.

I am using a WRT54GL with DD-WRT release 22 (i think).

I hope this helps someone!

---

Originally by: Yllej Gniht

---

Originally by: Healer Axim

---

I had at some point in history set my router to a 60 second TCP/UDP timeout period. this was done with the hopes of helping out P2P software and keeping the router clean. Apparently though, Eve doesnt like that. I upped my timeout to 20 minutes and I havent been idle disconnected yet.

I am using a WRT54GL with DD-WRT release 22 (i think).

I hope this helps someone!

---

Heya buddy! I am using a WRT54G and I did not find the settings that you are talking about. I would like to know if my model has those options, or if you could explain 'where' to find and attune those settings.

Thanks in advance!

I hope we resolve this issue!

---

Quote:

---

This problem has already been fixed on internal CCP test servers. When this fix will reach Tranquility is dependant on whether it can be hotfixed, or requires a larger patch.Your bugreport has been filtered.

---

Originally by: Yllej Gniht

---

Hey folks!
p.s.: Yes, reinstalling 'classic to premium' update reduced the amount of disconnections...

---

Originally by: Yllej Gniht

---

Edited by: Yllej Gniht on 16/09/2008 14:23:03
Hey, I've just realised now that it's been more than 2 weeks since this post is active, and no one that we know of as laid down some kind of acknowledgement that this issue is looked into, or at least known to CCP.

---

Originally by: Trader Axim

---

are you blind???

I posted that

a) CCP acknowledged the bug
b) CCP will install the fix for the bug as soon as they determine it to be a roll out or downtime implementation.

that came straight from their bug team.

---

Originally by: hawkeiz

---

Some of these discos, especially those that happen when you arent doing anything, might be cause by timeouts on your internet routers and firewalls. I recommend searching for the correct method to turn on tcp keepalives for your OS. This will make the O/S send a packet every given amount of time on each socket connection to validate it's still there. This packet activity will prevent your firewall/router from dropping the socket. Easy way to achieve the same thing, open the help channel...

---

Originally by: Siuse

---

...two settings were tweaked in my DSL router which solved the problem...
...tweak MTU setting in my router to 1302 (used to be 1492) by following how to estimate best MTU in this link - http://www.dslreports.com/tweaks/MTU...

---

Originally by: timbitz

---

Edited by: timbitz on 13/07/2008 12:07:11
About 2-3 days ago, my Eve clients have started randomly disconnecting. It happens anywhere from 10 minutes to an hour or so. If I don't select "log off" myself, it will eventually, after a couple of minutes, drop me down to the log-in screen. If I'm running multiple clients, they all disconnect at the same time. However, each time, I am able to immediately log right back in with no delays. The game doesn't crash, it's just a disconnection. Any other online games work fine, it's just Eve. Any suggestions?

-edit- edited to add that lag is not an issue. Eve will be running fine, at normal speed, when it simply disconnects.

---

Originally by: Siuse

---

i tried 2 methods that solved my problem. two settings were tweaked in my DSL router which solved the problem where the ping to www.eve-online.com become more stable.

1. off firewall in my router (reduced loss packet to 3%)

or...

2. tweak MTU setting in my router to 1302 (used to be 1492) by following how to estimate best MTU in this link - http://www.dslreports.com/tweaks/MTU . The targeted ping test is to www.eve-online.com and seems '1302' worked best for my router and location.

This reduced my loss packet to 7% (used to be 50% loss recently) for eve. I continue to use this setting as I can enable my router's firewall, and there's no DC problem. Not sure if it will help the rest of you.

---

Originally by: Yllej Gniht

---

Hey guys!

Allright, I've noticed that everytime you "lose connection with the server", you experience a kind of 'Eve world lag'. Like, non-player pirates stop firing and just drift in space, you stop firing, stuff like that.

Now, when this happens, you usually have the time to write-up to your corp and say "well, disconnecting, comming back" or something. If you try to type-in something else, is just 'pops' this annoying sound...

SO, I was running WinMTR with 16 bytes of data all along in the background. Somebody told me that with a bigger packet, maybe I would lose my connection less often (I don't really know why, but hey, I was up for anything).

SO, this morning, 1 hour before server reset, I tried that out. At some point, the 'Eve World Lag' came in, I tested the chat and it did this annoying sound that you know you're going to disconnect. But, I tried to type in my stuff in the chat a few more times, just in case. After a few 'bwehhh' from the annoying sound, chat returned to normal and 'Eve World Lag' faded out!

Am gonna try it tonight, but this might work!

Try to ping continuously (I ping it every 6 seconds) the EVE server with a big packet (between 1000 and 1450 bytes) to see if you're going to loose your connection. This may very well be a solution!

...and please inform us if it works or not...thanks...

---

Quote:

---

I suspect CCP have an issue and are looking at it, all this work on number of players in systems tells me they have scalability issues and are trying to resolve them.

---

Originally by: Liranan

---

Imagine going to a carshow and ordering a car and being told it will be delivered at a certain time. When the time arrives you go to the carshow and you ask for your car and are told "What care? We showed you the car didn't we?" and then you're shown fine print that says they are in no way obliged to deliver the car if they don't feel like it. You want to bet the CCP's CEO would have that company in court in days? CCP's EULA does not, under any circumstance, overrule national or international trade laws. CCP ARE obliged to provide service. If not please show me in Icelandic and UK law where it says that CCP are permitted to take money and that their EULA overrules all laws.

Those who do think it does need to go and take a look at the class action lawsuit against EBAY and Paypal. Paypal was forced to pay 10 million Dollars to those they had ripped off and stolen money from and yet it says in their EULA that Paypal are not responsible and do not have to refund you your money after the 90 day grace/investigation period. I am not going to go into details because Paypal'f fraudulent behaviour is not at discussion here, CCP's fraudulent behaviour is. So if anyone is having these problems please send them to [email protected] along with dates from when these problems started.

I have filed a petition demanding time be added to my account and I will not give this matter up. CCP owe me weeks time and I want the game time I payed for but did not receive because of their server/ISP. As I have said, I don't care whether it's their ISP or their server. We pay CCP, CCP are to provide a service regardless of their EUF(raud)A and if that service is not provided they are liable. If it's their ISP then CCP need to do something about it, force the ISP to upgrade or maintain their network. If CCP don't they they are, once again, responsible and liable because we pay CCP who pay their ISP. If it was our responsibility we'd be paying CCP's ISP and not CCP themselves.

CCP I want the time you have stolen from me!!

---

Originally by: PrimalFear

---

Point well made sir, which is strnage since these problems aren't just remotely in europe or the us its aroudn the world! I'm sure I can get a petition togeather which shouldn't be hard and get some kind of legal action going to either refund us our loss time or get an investifation going on into the problem and get us some answers.

---

Originally by: PrimalFear

---

The thing you fail to notice is before downtime there is less traffic coming in groing which will always 100% of the time let to stay connected.

---

Originally by: Liranan

---

Originally by: PrimalFear

---

Point well made sir, which is strnage since these problems aren't just remotely in europe or the us its aroudn the world! I'm sure I can get a petition togeather which shouldn't be hard and get some kind of legal action going to either refund us our loss time or get an investifation going on into the problem and get us some answers.

---

Now please go explain that simply logic to the EVE/CCP fanboi's who think that if you sign an EULA that says CCP have a right to come and take your home, your kidney's, your children and everything you have that they actually have a right to do so and that some silly EULA overrides all laws. This is why nothing is happening, CCP are getting away with it because nobody is actually interested in solving any of the problems and the fanboi's are eager to just mimick CCP and shift the blame onto you, the customer, while there are fozens, maybe hundreds, of people suffering from the same problem.

Now listen to this for bizarness. A friend of mine, who lives in another city, connects to EVE through the same route I connect to EVE and yet his connection is stable while mine isn't and yet domestically my connection is fine while his internet is highly unstable. That, together with the fact that I can play so many other inline games laglessly and without connection issues, just proves it's not my connection and that it has to be CCP. The, on top, I run one client without disconnecting for hours but the moment I add a second client to it the random disconnects and the inability to connect to the EVE server sets in.

EVE client or EVE server issue? As I have said before, I do not want to hear from CCP they're working on it, because we won't hear a thing, they'll ignore this in the hope we forget and give up. What I do want is a sollution and I will not let this thread die until one has been found and provided.

---

Originally by: Fish Bulb

---

Edited by: Fish Bulb on 28/09/2008 16:12:11
I FIXED my persistent disconnecting problem by bypassing my router and running my cable modem directly to my ethernet port. Rock stable now. That was DEFINITELY the problem.

See this thread for more info:

http://oldforums.eveonline.com/?a=topic&threadID=882201

---

Originally by: Aria Taneth

---

I continue to get randomly disconnected, as well as not disconnected but simply hit with massive lag. As in, I'll be running a complex when out of the blue everything locks up for 20-30 seconds, and I pray to god that my tank holds. Half the time I close the client on my own to save my ship. Uncool, CCP.

I've tested and this problem is only present with my Vista desktop; my XP laptop has no problems whatsoever. They both use the same wireless router, and are about three feet apart.

---

Originally by: Liranan

---

Imagine going to a carshow and blahblahblah

CCP I want the time you have stolen from me!!

---

Originally by: Liranan

---

Originally by: Aria Taneth

---

I continue to get randomly disconnected, as well as not disconnected but simply hit with massive lag. As in, I'll be running a complex when out of the blue everything locks up for 20-30 seconds, and I pray to god that my tank holds. Half the time I close the client on my own to save my ship. Uncool, CCP.

I've tested and this problem is only present with my Vista desktop; my XP laptop has no problems whatsoever. They both use the same wireless router, and are about three feet apart.

---

This isn't the same problem we've been experiencing. You are talking about Vista locking up and not EVE, especially when your XP laptop runs fine.

---

Originally by: Kitaen

---

I am Massive fail.

---

Originally by: Aria Taneth

---

Ah but it's not Vista locking up. I can minimize EVE and do whatever on the desktop; it's only EVE that has the problem. What I'm trying to do is establish a common factor, i.e. ATI graphics card, Vista, etc.

---

Originally by: Kitaen

---

Originally by: Liranan

---

Imagine going to a carshow and blahblahblah

CCP I want the time you have stolen from me!!

---

Massive fail. You're not buying a physical object in exchange for your money, you're paying for a service.

---

Originally by: Yllej Gniht

---

Originally by: Fish Bulb

---

Edited by: Fish Bulb on 28/09/2008 16:12:11
I FIXED my persistent disconnecting problem by bypassing my router and running my cable modem directly to my ethernet port. Rock stable now. That was DEFINITELY the problem.

See this thread for more info:

http://oldforums.eveonline.com/?a=topic&threadID=882201

---

Originally by: Yllej Gniht

---

I do not think that a router should be a problem to connect to a game. Nonetheless, if you have a faulty problem, it should be changed.

However, this is not my case. My router functions perfectly fine with all my other applications. Other online games are fine. . . .

---

Maybe true. My router works fine otherwise as well. But have you tried bypassing it just to touch all the bases? I didn't thik this could be the case as well. But it was.

Originally by: Liranan

---

Originally by: Kitaen

---

I am Massive fail.

---

I like Apples.

and

The purchase of anything online is virtual until you have it in your hands, so no company is legally bound to provide you with anything until it has arrived. Until then it's not real and is virtual, as an agreement between you and the seller.

---

Originally by: Siuse

---

Ping statistics for 87.237.39.199:
Packets: Sent = 36, Received = 16, Lost = 20 (55% loss),

Ping statistics for 87.248.120.129:
Packets: Sent = 33, Received = 33, Lost = 0 (0% loss),

---

Originally by: Mohenna

---

I'm not alone... Italian telecom here. It seems that the fault is theirs, I'm having a 20% loss ratio between my router and the first gateway. I'll send the file, anyway.

...BUT... Eve should deal with packet loss more graciously! Send the packets again and make the user suck the lag, some lag is bad of course... But a disco is quite worse! This is a good explanation of why for a lot of guys other games aren't having problems... They're probably just lagging some time, instead of disconnecting.

---

Originally by: Azuse

---

Last year my isp overloaded a london exchange and blocked eve. My packet loss on that stayed varied from 45-70%, and despite some lag, eve stayed connected. Like you said, it's most likely your isp

---

Originally by: CCP Casqade

---

Originally by: Siuse

---

Ping statistics for 87.237.39.199:
Packets: Sent = 36, Received = 16, Lost = 20 (55% loss),

Ping statistics for 87.248.120.129:
Packets: Sent = 33, Received = 33, Lost = 0 (0% loss),

---

Can you please follow the above instructions and use ping plotter. This way we can find out where the problem is located or who/what is dropping your packets.

---

Originally by: Frenzei

---

Edited by: Frenzei on 01/10/2008 19:18:18
90%+ packet loss in telecity.net
Will run the full plotter round and petition.

Edit: Also 75% packet loss at destination... That's dire.

---

Originally by: Liranan

---

Finally we have developer support. Thank you very much for the help, let's hope this gets resolved soon and it doesn't get swept under the carpet after everyone has submitted and filed a few traceroutes.

---

Originally by: Yllej Gniht

---

14__ccp-ic-124901-ldn-thon-s2.c.telia.net____213.248.90.90__995.81_____61.21

---

Originally by: Paklid Collector

---

Hi,

I have been getting disconnected with alarming frequency.

I have followed Navigator's advice and manually opend TCP/UDP ports 26000 on my router and ran PingPlotter.

I have also submitted a bug report with three log server files and a PingPlotter trace that was running when these three disconnects happend.

Hope this gets cleared up soon.

Pak

---

Originally by: Spriggen Ma'for

---

I have to say... F***

More and more players are encountering difficulties with disconnections, patchs after patchs, days after days...

It is absolutely unplayable!

Why would it be our ISP fault?
-the problem occured at the same time for everyone
-we have many many different ISP
-We re all from different part of the world

Why ffs would it be our ISP? is that a mass plot against EVE players from all ISP?

---

Originally by: Tedric

---

Edited by: Tedric on 03/10/2008 12:36:22
since 1.1.1 was applied, my connection to EVE is almost non existant. Nothing has changed, except Norton updates itself. I've not done much detective work yet, more of that this weekend when i have time.

Interestingly. If i run a client normally, it will 'disconnect' within a few seocnds of logging in. or even during the log in process.

BUT!!!!

when i run the log server, then run EVE (logging that EVE client), the EVE client will run for quite a while before 'diconnecting' (while being anywhere from 15M to a few hours). From looking at the last hundred or so of entries in the log file, when a disconect has happened, there is nothing obvious.

I would suggest people try this. No idea WHY the logserver would improve connectivity, as all it does is tap into a stream of information spat out of EVE.

[edit start]

Suggestion to CCP:

Would it be possible to have a file generated for connectivity statistics when an EVE client gets 'diconnected' so atlteast you/we/us have some concrete data to communicate with. You put in it the stuff YOU want logged. i.e. something useful that would give 'indication/hints' as to where/what/who is giving us problems.

[edit end]

tedric.

---

Originally by: Liranan

---

Could you please post your results here?

---

Originally by: Apocolyptic Prophet

---

Edited by: Apocolyptic Prophet on 03/10/2008 14:48:34
Well, after running pingplotter, I see all the packet loss occurring around the last few hops (telecity or something like that.)
The funny thing is, the packetloss from my ISP is non-existent. I don't see how this could be an ISP problem.
Packet loss is in italics, since the graph gets messed up a lil.
Target Name: N/A
IP: 87.237.38.200
Date/Time: 10/3/2008 9:40:26 AM to 10/3/2008 9:41:43 AM

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 30 30 100.0 0 0 0 [-]
2 30 30 100.0 0 0 0 [-]
3 32 0 0.0 6 10 7 ge-1-42-ur01.mchenry.il.chicago.comcast.net [68.86.115.149]
4 32 0 0.0 6 18 9 te-8-2-ur02.mchenry.il.chicago.comcast.net [68.87.230.30]
5 32 0 0.0 7 11 8 te-3-1-ur01.nchicago.il.chicago.comcast.net [68.87.230.34]
6 32 0 0.0 8 15 9 te-8-4-ur02.nchicago.il.chicago.comcast.net [68.87.230.226]
7 32 0 0.0 10 18 11 te-2-2-ar02.area4.il.chicago.comcast.net [68.87.229.126]
8 32 0 0.0 10 21 11 [68.86.90.49]
9 32 0 0.0 10 143 24 [68.86.89.58]
10 31 1 3.2 113 155 115 telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13.222]
11 31 0 0.0 113 170 116 532-dist65-01.lon3.telecity.net [217.20.44.226]
12 31 3 9.7 114 129 116 ipt-ccp-games-1-as35834.lon3.telecity.net [217.20.44.138]
13 31 0 0.0 113 122 114 [87.237.38.200]


That was just from a few moments of running ping plotter, but I saw similar results when I let it run through the entire 1500 samples.

Like I said, I see no ISP problem here. *shrug*

However, after reading this post:
http://oldforums.eveonline.com/?a=topic&threadID=876044

I have found that switching Eve's default port from 26000 to 3724 does help things slightly.
I still disconnect, but not as often.

You can give it a try by following the directions here:
http://support.eve-online.com/Pages/KB/Article.aspx?id=405

Apparently, this port is not supported by CCP, but what can you do?

---

Originally by: Spriggen Ma'for

---

Originally by: Apocolyptic Prophet

---

Edited by: Apocolyptic Prophet on 03/10/2008 14:48:34
Well, after running pingplotter, I see all the packet loss occurring around the last few hops (telecity or something like that.)
The funny thing is, the packetloss from my ISP is non-existent. I don't see how this could be an ISP problem.
Packet loss is in italics, since the graph gets messed up a lil.
Target Name: N/A
IP: 87.237.38.200
Date/Time: 10/3/2008 9:40:26 AM to 10/3/2008 9:41:43 AM

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 30 30 100.0 0 0 0 [-]
2 30 30 100.0 0 0 0 [-]
3 32 0 0.0 6 10 7 ge-1-42-ur01.mchenry.il.chicago.comcast.net [68.86.115.149]
4 32 0 0.0 6 18 9 te-8-2-ur02.mchenry.il.chicago.comcast.net [68.87.230.30]
5 32 0 0.0 7 11 8 te-3-1-ur01.nchicago.il.chicago.comcast.net [68.87.230.34]
6 32 0 0.0 8 15 9 te-8-4-ur02.nchicago.il.chicago.comcast.net [68.87.230.226]
7 32 0 0.0 10 18 11 te-2-2-ar02.area4.il.chicago.comcast.net [68.87.229.126]
8 32 0 0.0 10 21 11 [68.86.90.49]
9 32 0 0.0 10 143 24 [68.86.89.58]
10 31 1 3.2 113 155 115 telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13.222]
11 31 0 0.0 113 170 116 532-dist65-01.lon3.telecity.net [217.20.44.226]
12 31 3 9.7 114 129 116 ipt-ccp-games-1-as35834.lon3.telecity.net [217.20.44.138]
13 31 0 0.0 113 122 114 [87.237.38.200]


That was just from a few moments of running ping plotter, but I saw similar results when I let it run through the entire 1500 samples.

Like I said, I see no ISP problem here. *shrug*

However, after reading this post:
http://oldforums.eveonline.com/?a=topic&threadID=876044

I have found that switching Eve's default port from 26000 to 3724 does help things slightly.
I still disconnect, but not as often.

You can give it a try by following the directions here:
http://support.eve-online.com/Pages/KB/Article.aspx?id=405

Apparently, this port is not supported by CCP, but what can you do?

---

Honestly, you cannot find any relation between personal tweaks and better connection stability. I've tried every method they give, and...

Disconnects are randomly appearing, anyway.

So even if somebody think something is worth, nothing really changes. And even if we "only" get disco every hour instead of every 10 minutes... That's untolerable.

---

Originally by: Brawl Bodar

---

I have similar issues since the last patch. Before Trinity 1.1.2 everything was running perfectly fine. Now I need to try to log on multiple times as the client is crashing before loading station environment. Even in game I do get a lot of random disconnects..

All that didn't happen before the 1.1.2 patch.

I am running Vista 64 Bit Business engl btw.

What I tried so far:

Cleared cache folder
Reinstalled EVE client
rebooted my WiFi router (didn't do that in more than one year!)
disabled audio, hardware acceleration on the EVE client
installed classic version..
put EVE in compatibility mode (XP SP2)

No change whatsoever..

Got a ping time of <50ms to the tranquility server.
Whenever I get disconnected I can see three packets that take about 500 ms

As said before: This didn't happen before the trinity 1.1.2 patch..

---

Originally by: Apocolyptic Prophet

---

Originally by: Spriggen Ma'for

---

Originally by: Apocolyptic Prophet

---

Edited by: Apocolyptic Prophet on 03/10/2008 14:48:34
Well, after running pingplotter, I see all the packet loss occurring around the last few hops (telecity or something like that.)
The funny thing is, the packetloss from my ISP is non-existent. I don't see how this could be an ISP problem.
Packet loss is in italics, since the graph gets messed up a lil.
Target Name: N/A
IP: 87.237.38.200
Date/Time: 10/3/2008 9:40:26 AM to 10/3/2008 9:41:43 AM

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 30 30 100.0 0 0 0 [-]
2 30 30 100.0 0 0 0 [-]
3 32 0 0.0 6 10 7 ge-1-42-ur01.mchenry.il.chicago.comcast.net [68.86.115.149]
4 32 0 0.0 6 18 9 te-8-2-ur02.mchenry.il.chicago.comcast.net [68.87.230.30]
5 32 0 0.0 7 11 8 te-3-1-ur01.nchicago.il.chicago.comcast.net [68.87.230.34]
6 32 0 0.0 8 15 9 te-8-4-ur02.nchicago.il.chicago.comcast.net [68.87.230.226]
7 32 0 0.0 10 18 11 te-2-2-ar02.area4.il.chicago.comcast.net [68.87.229.126]
8 32 0 0.0 10 21 11 [68.86.90.49]
9 32 0 0.0 10 143 24 [68.86.89.58]
10 31 1 3.2 113 155 115 telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13.222]
11 31 0 0.0 113 170 116 532-dist65-01.lon3.telecity.net [217.20.44.226]
12 31 3 9.7 114 129 116 ipt-ccp-games-1-as35834.lon3.telecity.net [217.20.44.138]
13 31 0 0.0 113 122 114 [87.237.38.200]


That was just from a few moments of running ping plotter, but I saw similar results when I let it run through the entire 1500 samples.

Like I said, I see no ISP problem here. *shrug*

However, after reading this post:
http://oldforums.eveonline.com/?a=topic&threadID=876044

I have found that switching Eve's default port from 26000 to 3724 does help things slightly.
I still disconnect, but not as often.

You can give it a try by following the directions here:
http://support.eve-online.com/Pages/KB/Article.aspx?id=405

Apparently, this port is not supported by CCP, but what can you do?

---

Honestly, you cannot find any relation between personal tweaks and better connection stability. I've tried every method they give, and...

Disconnects are randomly appearing, anyway.

So even if somebody think something is worth, nothing really changes. And even if we "only" get disco every hour instead of every 10 minutes... That's untolerable.

---

I agree with you that this is intolerable, but it does not look like CCP is going to do anything about it, other than push the shit to the other side of the pool. *shrug*

---

Originally by: Paklid Collector

---

Pings were not bad but the lost server connection occured during those spikes in packet loss.

---

Originally by: Spriggen Ma'for

---

One GM responded to my petition...

He said it was my ISP's fault, how original

O Rly?

---

Originally by: Kazn Antili

---

Originally by: Spriggen Ma'for

---

One GM responded to my petition...

He said it was my ISP's fault, how original

O Rly?

---

Meh, customer services does not exist anywhere anymore. I am assuming that we won't see a change anytime soon.
What it seems like to me, is that they know it's their problem, but insist on just ignoring it as long as possible.

I just find it ridiculous that they blame OUR ISPS when the pingplotter evidence clearly states otherwise.
It's obvious that they don't even believe their own answers, because if they truly knew that it was our ISP's that is causing the problem, then why are they not giving us any other info that we could use to direct to our ISP's tech support so maybe this issue could be resolved? (Not that it would help, because they would probably blame CCP.)
I think I may be making a call soon, maybe enough wrestling with the incompetent comcast team will get some info.

---

Originally by: Spriggen Ma'for

---

Meh, customer services does not exist anywhere anymore. I am assuming that we won't see a change anytime soon.
What it seems like to me, is that they know it's their problem, but insist on just ignoring it as long as possible.

I just find it ridiculous that they blame OUR ISPS when the pingplotter evidence clearly states otherwise.
It's obvious that they don't even believe their own answers, because if they truly knew that it was our ISP's that is causing the problem, then why are they not giving us any other info that we could use to direct to our ISP's tech support so maybe this issue could be resolved? (Not that it would help, because they would probably blame CCP.)
I think I may be making a call soon, maybe enough wrestling with the incompetent comcast team will get some info.

---

Originally by: Spriggen Ma'for

---

One GM responded to my petition...

He said it was my ISP's fault, how original

O Rly?

---

Originally by: Phoenix492

---

Edited by: Phoenix492 on 04/10/2008 19:37:28

Originally by: Spriggen Ma'for

---

One GM responded to my petition...

He said it was my ISP's fault, how original

O Rly?

---

This.

I have the same problems, not being able to connect etc. HOWEVER -> on my wifes old laptop, eve will run, no probs (if i sit in a station, otherwise it's lag-tastic). If i try to run it on my PvP Computer (same ISP, better Rig) - I get no connection. So, how can i be my ISP when my corp mates don't suffer (and we use the same ISP), and my SAME CONNECTION is different between computers? There is something dodgy about the new patches clashing with windows, and some better support is needed. I'm not computer literate, so don't have a clue what I'm supposed to be doing!

---

Originally by: Kurosaki Ryouu

---

Originally by: Phoenix492

---

Edited by: Phoenix492 on 04/10/2008 19:37:28

Originally by: Spriggen Ma'for

---

One GM responded to my petition...

He said it was my ISP's fault, how original

O Rly?

---

This.

I have the same problems, not being able to connect etc. HOWEVER -> on my wifes old laptop, eve will run, no probs (if i sit in a station, otherwise it's lag-tastic). If i try to run it on my PvP Computer (same ISP, better Rig) - I get no connection. So, how can i be my ISP when my corp mates don't suffer (and we use the same ISP), and my SAME CONNECTION is different between computers? There is something dodgy about the new patches clashing with windows, and some better support is needed. I'm not computer literate, so don't have a clue what I'm supposed to be doing!

---

this has been happening to me recently as well, it may be some new idle timer, but yesterday i was mining with a hauler on standby, windowed with another program in front, dragging after cycles, didn't get disconnected. anyway i noticed earlier today that when a disconnect was... happening or imminent windows (vista of course. its always vista with the problems.) would seize up a bit. windows explorer got all hung up on itself. Then when i alt tabbed back to eve, i closed it and vista unhung itself. excuse my lack of proper terminology. mayhaps a windows incompatibility issue? or just a coincidence. I haven't d/ced while typing this up, chilling in station like i was a few times earlier.

---

Originally by: Brawl Bodar

---

I have similar issues since the last patch. Before Trinity 1.1.2 everything was running perfectly fine. Now I need to try to log on multiple times as the client is crashing before loading station environment. Even in game I do get a lot of random disconnects..

All that didn't happen before the 1.1.2 patch.

I am running Vista 64 Bit Business engl btw.

What I tried so far:

Cleared cache folder
Reinstalled EVE client
rebooted my WiFi router (didn't do that in more than one year!)
disabled audio, hardware acceleration on the EVE client
installed classic version..
put EVE in compatibility mode (XP SP2)

No change whatsoever..

Got a ping time of <50ms to the tranquility server.
Whenever I get disconnected I can see three packets that take about 500 ms

As said before: This didn't happen before the trinity 1.1.2 patch..

---

Originally by: gruvos

---

hi,

im having a similar issue, and i have seen something really interesting:

i setup a ping to whereever (local or remote) server and then enter eve. after a few attempts to login it lets me in, and then a few sec /min later it kicks me of (connection lost). What is interesting is that it resets my network card as i get hardware error from the ping. I tried this with both a wireless usb connection and a ethernet one, and the same results in both. EVE somehow disconnects my network card!!

really strange...

---

Originally by: Jenny Second

---

right after i log in to the game, after character select, the moment i make my first action, undock, target rat, target roid, warp to X, the game crashes. Works great on Windows Vista, but on XP it crashes right after log-in everytime.

Again game will happily sit idle and connected, I receive chat messages etc. but the moment I take ANY ingame action it boots me out of game. Same type of problem we were having about 2 months ago that was supposedly 'fixed'

---

Originally by: Apixeuj

---

Originally by: Jenny Second

---

right after i log in to the game, after character select, the moment i make my first action, undock, target rat, target roid, warp to X, the game crashes. Works great on Windows Vista, but on XP it crashes right after log-in everytime.

Again game will happily sit idle and connected, I receive chat messages etc. but the moment I take ANY ingame action it boots me out of game. Same type of problem we were having about 2 months ago that was supposedly 'fixed'

---

I had a friend that had something of the same problem. As long as he stayed in station he was ok. BUT, when he left station - Crash.

After hours of trouble shooting (via Ventrilo and Phone) it was determined that his Video card was overheating. The Fan was clogged with dust and not cooling properly. He purchased a Can of Air and cleaned all the fans and insides of his computer.

Problem solved.

Question: - Is your Eve Video set to Generic Video or Premium.

My Friends was Generic. But if you are using Premium the good cooling on the Video card is even MORE critical.

I hope this helps

---

Originally by: StuckToon

---

Ok... so since the latest patch I couldn't stay connected more than 5 minutes and blamed lag for awhile, it has since escalated to where even attempting to connect to the server takes my modem offline and power flashing. I am using this connection to do anything else I need to online four hours at a time and no issue. What is it about eve that my cable modem shuts down instantly with no exception? I completely removed eve last week before heading to vacation. Upon return I installed it to a new location and have not successfully connected once.

10/9/2008 2:29 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
10/9/2008 2:30 13000300 5 DHCP WARNING - Non-critical field invalid in response
10/9/2008 2:30 12020600 4 Improper Configuration File CVC Format
10/9/2008 2:30 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
10/9/2008 2:30 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
10/9/2008 2:31 13000300 5 DHCP WARNING - Non-critical field invalid in response

System: ARRIS DOCSIS 1.1 Touchstone Cable Modem HW_REV: 05
VENDOR: Arris Interactive, L.L.C.
BOOTR: 4.00
SW_REV: CM.05.00.08.020904
MODEL: CM450A
Product Type 10c3980
Product Release 00000005
Flash Part MBM29LV160BE
Download Revision 2
Software Version: CM.05.00.08.020904
Serial Number 467BG322350074C

Software Build and Revisions
Firmware Name CM050008_020904_TCM
Firmware Build Time Mon Feb 9 16:27:05 EST 2004

Downstream
Freq/Power: 705.000 MHz -9 dBmV
Signal to Noise Ratio: 32 dB
Modulation: QAM256

--------------------------------------------------------------------------------
Upstream
Freq/Power: 22.000 MHz 43 dBmV
Channel Type: DOCSIS 1.x (TDMA)

Symbol Rate: 1280 kSym/sec

Modulation: QPSK
System Uptime: 0 days 0h:50m:47s
Computers Detected: 1
CM Status: Docsis-AC Power Iso OFF Data Reg Complete
WAN Isolation: OFF-Access to WAN is allowed
Time and Date: THU OCT 09 02:42:23 2008

---

Originally by: Apixeuj

---

I had a friend that had something of the same problem. As long as he stayed in station he was ok. BUT, when he left station - Crash.

After hours of trouble shooting (via Ventrilo and Phone) it was determined that his Video card was overheating. The Fan was clogged with dust and not cooling properly. He purchased a Can of Air and cleaned all the fans and insides of his computer.

Problem solved.

Question: - Is your Eve Video set to Generic Video or Premium.

My Friends was Generic. But if you are using Premium the good cooling on the Video card is even MORE critical.

I hope this helps

---

Originally by: Xalent

---

Getting the same problem.

Windows XP sp3 with linksys router Firmware Version : v4.20.7

All other games are fine, no disconnects and no lag, When I play eve it will randomly disconnect me in station or in space. The client seems to stop responding to anything to do. Doesn't feel like lag, no stuttering just modules stop responding.
When it finally kicks me out ~30sec later it dumps me at the logon screen where I can connect straight away.

The strange thing is it also disconnects me from Ventrilo while the eve client stops responding but allows me to reconnect as soon as im back in game / quit out of client.

I know this isn't my internet going down as I have had another computer doing various things on the internet without being interrupted at the same time. It almost feels like eve just kills my network connection for a short while.

The network card i am using is a "realtek rtl8029(as)", I know eve has issues with realtek sound cards. I might try putting another network card in to see if it helps. Anyone tried this before?

---

Originally by: Kazn Antili

---

You know, I am using a realtek network card as well. Maybe we found a similarity between everyone who is having issues?
I am going to try to update the drivers, then putting in a different card.

it's worth a shot

---

Originally by: Liranan

---

Edited by: Liranan on 09/10/2008 15:35:58
Edited by: Liranan on 09/10/2008 15:29:41

Originally by: Kazn Antili

---

You know, I am using a realtek network card as well. Maybe we found a similarity between everyone who is having issues?
I am going to try to update the drivers, then putting in a different card.

it's worth a shot

Interesting idea but it doesn't explain why CCP's ISP and the server itself are the problem, unless they're using RLT hardware (which they aren't). Please post traceroute(s) once you're done testing though anyway.

Quote:

---

Well, at this point I am willing to try anything. I have a pingplotter report posted earlier in the thread.

Quote:

---

I forgot to say that nowadays over 90% (maybe over 95 even) of all network chips are made by realtek as most people use their on-board network chips. If I'm wrong please correct me as I am basing myself on something I read a very long time ago. I was wrong, their actual market share in 2005 was 70%. I keep updating as I find more information. Sorry about my initial assumption, I seriously thought I read somewhere it was more than that but the data is from 2005.

---

You are probably not too far off. Mine is onboard, and was shipped with a gigabyte board.

Originally by: StuckToon

---

2 1012 843 83.3 6 62 15 [10.16.24.1]

---

Originally by: Ain Gellar

---

It sounds to me like a software issue on the server side.

---

Originally by: Liranan

---

Originally by: Ain Gellar

---

It sounds to me like a software issue on the server side.

---

LIES, it's your ISP and I will spam this until you finally understand I am right and you are wrong. I don't care about evidence because I don't need to, as long as I get paid.

---

Originally by: Spriggen Ma'for

---

Violent... but so true

---

Target Name: N/A
 IP: 87.237.38.200
 Date/Time: 10/10/2008 18:50:42 to 10/10/2008 18:56:48

Hop Sent Err PL% Min Max Avg Host Name / [IP]
 1 62 0 0.0 29 184 34 [212.104.130.193]
 2 62 0 0.0 30 208 41 [81.5.191.181]
 3 62 0 0.0 30 91 34 linx1.telecityredbus.net [195.66.226.82]
 4 62 0 0.0 31 155 39 [85.90.226.209]
 5 62 0 0.0 30 203 38 531-dist65-02.lon3.telecity.net [217.20.44.222]
 6 62 62 100.0 0 0 0 [-]
 7 62 0 0.0 30 37 33 [87.237.38.200]