Originally by: CCP Pann

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Hi, everyone

Some of you who have been around for a while may remember me. I was the original community manager for EVE. These days, I oversee the PR and Community teams. While most of what I do happens behind the curtains, I am still aware of whatÆs going on front and center. I would be lying if I said that whatÆs happening now didnÆt make me sad, but IÆm not here to ask for your sympathy. To be perfectly honest, IÆm here to buy time while we try to sort things out. No sense in lying about it so I'll call a spade a spade.

ItÆs clear that many of you are <understatement alert> angry </alert>. ThereÆs a lot happening, things are changing quickly and we havenÆt been as forthcoming as you were used to in the past. IÆm willing to step out front and take a lot of heat for that since I was the one who made the decision to hold off on responding for a while to see if things cooled down once the new wore off.

I was wrong to do that and I apologize. We should have said something much sooner. We should have done more to address your concerns and be forthcoming, even if we werenÆt going to be able to immediately give you all of the answers you were looking for or the answer your questions in ways that will instantly turn those frowns upside down. To be even more candid, I cannot answer all of your questions, either, but I am working with the people who can to start getting those answers for you. Again, I know weÆre doing this past the expiration date of your patience but I hope youÆll bear with me.

I know that, with very few exceptions, most of you donÆt know me from Adam. I havenÆt earned your trust or respect; therefore I have no right to ask anything of you û but I am going to try, anyway. Can I please count on at least some of you to help bring the pitchforks and torches down a few notches?

Like I said, I wonÆt be able to answer all of your questions tonight, but I promise weÆll start getting some info out tomorrow. As I see it, the chief complaint is regarding the high cost of goods in the Nobel Market. Second, many people are unhappy about the CaptainÆs Quarters. Third, there are some performance issues with Incarna. I would appreciate it if you would confirm my observations or tell me what IÆm missing, but I do ask that you do it in a productive way. I will remove posts without prejudice if they are counterproductive to the conversation I hope to have with you.

If youÆve read this much, thanks for staying with me. If you have something to say, IÆd like very much to hear it.

Humbly yours,
~P~

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Originally by: McKinlay

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When you get on the batphone and the only people left in the phone book are Aeternus and BLAST it might be time to hang up.

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Originally by: CCP Pann

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Hi, everyone

Some of you who have been around for a while may remember me. I was the original community manager for EVE. These days, I oversee the PR and Community teams. While most of what I do happens behind the curtains, I am still aware of whatÆs going on front and center. I would be lying if I said that whatÆs happening now didnÆt make me sad, but IÆm not here to ask for your sympathy. To be perfectly honest, IÆm here to buy time while we try to sort things out. No sense in lying about it so I'll call a spade a spade.

ItÆs clear that many of you are <understatement alert> angry </alert>. ThereÆs a lot happening, things are changing quickly and we havenÆt been as forthcoming as you were used to in the past. IÆm willing to step out front and take a lot of heat for that since I was the one who made the decision to hold off on responding for a while to see if things cooled down once the new wore off.

I was wrong to do that and I apologize. We should have said something much sooner. We should have done more to address your concerns and be forthcoming, even if we werenÆt going to be able to immediately give you all of the answers you were looking for or the answer your questions in ways that will instantly turn those frowns upside down. To be even more candid, I cannot answer all of your questions, either, but I am working with the people who can to start getting those answers for you. Again, I know weÆre doing this past the expiration date of your patience but I hope youÆll bear with me.

I know that, with very few exceptions, most of you donÆt know me from Adam. I havenÆt earned your trust or respect; therefore I have no right to ask anything of you û but I am going to try, anyway. Can I please count on at least some of you to help bring the pitchforks and torches down a few notches?

Like I said, I wonÆt be able to answer all of your questions tonight, but I promise weÆll start getting some info out tomorrow. As I see it, the chief complaint is regarding the high cost of goods in the Nobel Market. Second, many people are unhappy about the CaptainÆs Quarters. Third, there are some performance issues with Incarna. I would appreciate it if you would confirm my observations or tell me what IÆm missing, but I do ask that you do it in a productive way. I will remove posts without prejudice if they are counterproductive to the conversation I hope to have with you.

If youÆve read this much, thanks for staying with me. If you have something to say, IÆd like very much to hear it.

Humbly yours,
~P~

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Originally by: CCP Pann

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Hi, everyone

As I see it, the chief complaint is regarding the high cost of goods in the Nobel Market.

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Originally by: Morino Heian

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Lots of e-hate incoming. Brace yourself.

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Originally by: CCP Pann

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As I see it, the chief complaint is regarding the high cost of goods in the Nobel Market.

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Originally by: Khamal Jolstien

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Address the internal newsletter, and enact a change in direction or else anything you have to say means nothing, and you'll keep losing subs.

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Originally by: CCP Pann

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As I see it, the chief complaint is regarding the high cost of goods in the Nobel Market. Second, many people are unhappy about the CaptainÆs Quarters. Third, there are some performance issues with Incarna.

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