Pages: 1 2 3 4 5 6 [7] :: one page |
|
Author |
Thread Statistics | Show CCP posts - 0 post(s) |
Kravick Drasari
Caldari Setanta Strategic Consultants
|
Posted - 2007.12.11 08:58:00 -
[181]
Edited by: Kravick Drasari on 11/12/2007 09:03:49
Originally by: Daelin Blackleaf Mild necro, apologies for that, but the saga continues.
Alec (16:09):Hi, Welcome to Virgin Media Chat and Remote Assistance. My name is Alec. How may I help you? User (16:10):I spoke to someone on here over a week ago about your current gaming issue where certain games are being throttled as they have somehow made their way onto the same list as p2p programs. User (16:10):I'd like to know if there has been any progress on the issue. Alec (16:14):Recently we have started maintenance on our Network that should increase the overall speeds that you can receive. While this work is being carried out, you may experience high pings and slow speeds to certain gaming servers and voice clients, this is currently being resolved by our engineers and will be back to normal sometime in the near future. Sadly we cannot be more specific on the timescales however it is being looked into with the highest priority User (16:16):It's nothing to do with maintainence. It was a change that introduced the throttling of p2p and unfortunately a lot of games also. When I spoke to a member of your staff last week I was informed the issue had been raised through faults to head office and was being investigated. Alec (16:18):Well there's you another Alec (16:19):answer User (16:20):The system was changed, it wasn't accidental, and this "highest priority" issue, whihc has several gaming communities in uproar, has already taken far longer to fix than it should. Gamers are paying subscriptions for both broadband and gmaes that they cannot use. User (16:20):*which User (16:24):Why is it taking so long to roll-back this change? Alec (16:24):Again since Im not in control of the network I can't give you any explanation User (16:25):Will there be notification to customers once the issue is resolved? User (16:26):And whom do I contact to receive an explanation, clarification, or at the very least information on why this was done in the first place. Alec (16:26):http://gps.virgin.net/service-announcements/status - This is the virgin status page User (16:27):I'm aware of the current service issues, this is a seperate problem. Alec (16:29):I have no other information to give you User (16:29):So we won't be receiving notification and there is no one else I can contact on this matter, correct? Alec (16:31):I'm sure that when virgin update the status page they are informing their customer that the matter is resolved User (16:32):I see, well as I said the srvice issue is a seperate problem to the 4pm to 12am throttling.
This entire conversation sounds like you where talking to a robot and not an actual person . That or someone in China with a list of scripts to paste in there when they see certain key words.
I hope you guys over there get your stuff fixed soon. I live in the USA. I know what its like to have to bull**** your way through company bureaucracy. I use a popular and quite large ISP (Roadrunner) thats offered through a local cable company. I had issues with the cable lines themselves having been chewed to shreds by the local wildlife (Damn squirrels! ) The ISP couldn't do anything about it because the cable lines where owned by the local company so I had to deal with them on this matter. 2 and a half months of back and forth bull**** over the phone, my internet not working, and people coming out to my house to test the line going to my house (not the problem) and not the lines on the poles themselves, I finally had enough and went to the company office in person. Long story short, they tried to give me the same bull**** excuses, I started yelling VERY loudly, but they couldn't "hang up" on me, and the next day a truck showed up and fixed the problem.
Sure, I acted like an idiot, but it got the problem fixed. It also wasn't as simple as switching companies as it was a line problem, not the ISP's fault, and DSL isn't offered in my area. Cable only.
|
zilllii
Squirrel Power
|
Posted - 2007.12.11 09:54:00 -
[182]
the problem isnt the bandwith but the fact that the UK ISP's and their telephone companies are to damn cheap to put fibre cables in the ground so it will be enough. they are just cheap bastids who tries to milk every penny they can from every bit of traffic.
|
Malachon Draco
eXceed Inc.
|
Posted - 2007.12.11 09:59:00 -
[183]
Originally by: Victor Valka
Originally by: Dire Lauthris I'd love to hear what their definition of "high priority" traffic is. Do they fit the TCP packets with flashing blue lights and a siren?.
Yes, actually. There's a field in the TCP packet header called ToS (type of service). They could be using that, and developers of applications are the ones that control the values in this field.
Even if that is true, doesn't it make the whole practice of throttling based on priority assigned by the application developer completely useless in the long term? If I were a developer and I heard this (as I assume all of them will if this becomes common practice), is to make every program set that value to absolutely 'critically important' for every program I'd write that used the internet. So soon enough there will be no ability for the ISP to sort traffic by that standard. ------------------------------------------------
|
Nathanial Victor
Minmatar Native Freshfood
|
Posted - 2007.12.11 11:42:00 -
[184]
i'm an isp and i'm getting a kick out of these replies?
if you honestly think they can / would do this your nuts. maybe on a different platform, but never on ip as we know it.
a lot of ppl get the short end of the stick from their isp, a lot of ppl get lied to by them, and most ppl get throttled to some degree or another on their connections.
if your somehow dynamically throttled, i guarantee its done using usage statistics. as in quantity not type. nothing to do w/ the application your using.
why would they? to mass catagorize customers using certain applications? you all use your connections, you all pay, to a degree they dont really care what your doing w/ it, so all they are concerned w/ is your usage/impact on their router/cmts and whether or not you pay your bill.
now, you can do some nifty traffic shaping/qos'ing, and yes there are fields they could use to measure this, but its not really along the lines of what the OP suggests, not to mention if they tried, how much of a pain in the ass it would be because ppl would just change their ****.
no, i dont think anyone in this thread has their isp analyzing traffic based on a code hidden in the tcp header that was placed there by the company that made the game under agreement w/ the isps (though yeah there are kinda a couple rules) but no, just no.
"one more spam thread will get you a warning. - Thanks Hutch. " isn't a warning of a warning a warning? or just a warning of a warning? didnt he just get 'the warning'?
my head hurts |
Hugh Ruka
Caldari Exploratio et Industria Morispatia
|
Posted - 2007.12.11 13:03:00 -
[185]
Get a Linux firewall/NAT machine in your network. You can then manipulate the TOS bits of your traffice that's going out. This way you can set all you traffic to interactive (iirc highest priority TOS) and have no problems at all.
I don't know if any of the small routers on the market can do this.
Originally by: Aravel Thon
Originally by: Nith Batoxxx Hi my alt just leanred to fly the ferox...............
I am so so terribly sorry...
|
Agif
Templar Republic R0ADKILL
|
Posted - 2007.12.11 13:06:00 -
[186]
I might be moving back to the UK so what is a good ISP who wont mess you about etc etc. -------------------
|
Plutoinum
German Cyberdome Corp Cult of War
|
Posted - 2007.12.11 13:26:00 -
[187]
Edited by: Plutoinum on 11/12/2007 13:30:34
Originally by: Hugh Ruka Get a Linux firewall/NAT machine in your network. You can then manipulate the TOS bits of your traffice that's going out. This way you can set all you traffic to interactive (iirc highest priority TOS) and have no problems at all. I don't know if any of the small routers on the market can do this.
Yes, you can change those TOS bits that way, only thing I actually wonder about at the moment is, what happens to the TOS bits of the downstream packets. They must be set on the other end, when they reach your end it's too late. You have no control on the other end, just your own upstream, except opening a TCP connection with certain TOS bits already means that the other side sends back with the same TOS bits. I doubt that it's working that way.
|
Silencioso Muerte
|
Posted - 2007.12.11 14:28:00 -
[188]
i jsut switched from virgin to fast.co.uk and...
omg what a difference, all my lantency is sorted and im running smooth as hell. SWITCH NOW! virgin suck! ----------------------
|
Lightof God
Caldari Founder's of the Dominion The Dominion Empire
|
Posted - 2007.12.11 14:38:00 -
[189]
Best way to stop it is if all of you leave that ISP and write a note detailing why. Virgin is a corperation that's sole function is to make a profit, and if they see enough of their profit worn away due to an unpopular decision they will recend that decision.
Its economics guys, you have to hurt them in the pocketbook.
|
Barbaro55a
Caldari Amesha Spentaz Terra Incognita.
|
Posted - 2007.12.11 15:09:00 -
[190]
/me locked into a 12 month contract... wouldn't hurt their pocket by leaving. would only give them one less moaning git on the phone.
Originally by: ISD Valorem If someone has hurt you out of game then please talk to family, friends or Police (if necessary)
|
|
Andrue
Amarr
|
Posted - 2007.12.11 15:59:00 -
[191]
Edited by: Andrue on 11/12/2007 16:01:15 Edited by: Andrue on 11/12/2007 15:59:46
Originally by: zilllii the problem isnt the bandwith but the fact that the UK ISP's and their telephone companies are to damn cheap to put fibre cables in the ground so it will be enough. they are just cheap bastids who tries to milk every penny they can from every bit of traffic.
The funny thing being that VM is the only ISP in the UK that has its own cable network. It's even funnier if you consider that they are currently trumpeting how this will allow them to roll out 50Mb services (more than doubling their current offering) next year.
As for rolling out better networks..the problem is demand. No one can currently come up with anything practical to do with the proposed bandwidth.
The UK doesn't need it for video broadcasting because Sky and Freeview have that covered. Using BB for VoD (Video on Demand) has merit but the charging model looks very shaky. How much will you pay to watch a movie over BB? Presumably less than you'd pay to rent it from a shop or postal service. That seriously erodes any revenue stream and makes a ú15 billion investment look stupid.
The only people right now that want faster local loop in the UK are the small minority (less than 10%) of compulsive downloaders. Unfortunately those people are also the most vocal when it comes to objecting to high prices so again the revenue stream is weak.
The UK is currently stuck between a rock and a hardplace. We think that we need to invest ú15 billion in networks but we don't actually know why. -- (Battle hardened industrialist)
[Brackley, UK]
My budgie can say "ploppy bottom". You have been warned. |
Snaith
Minmatar Bug Eyed Monsters
|
Posted - 2007.12.11 20:01:00 -
[192]
I would contend that TV and video broadcasting is exactly what they want the bandwidth for, with Virgin having their own channel, and Tiscali (a known uber throttler) rolling out and heavily promoting it's phone+line+broadband+TV package.
|
Andrue
Amarr
|
Posted - 2007.12.11 20:23:00 -
[193]
Edited by: Andrue on 11/12/2007 20:25:13 Edited by: Andrue on 11/12/2007 20:23:50
Originally by: Snaith I would contend that TV and video broadcasting is exactly what they want the bandwidth for, with Virgin having their own channel, and Tiscali (a known uber throttler) rolling out and heavily promoting it's phone+line+broadband+TV package.
I would content that you are wrong and missing the point. Virgin do not offer TV over broadband. They offer TV over their network which is entirely different. Scheduled broadasting doesn't need BB. If all people want is scheduled digital TV (HD or SD) then they can have it now via Sky, Freeview or VM's cable. They are all tried and proven technology and I doubt there's a home in the UK that doesn't have at least one of them.
With a PVR you an reschedule material which is pretty close to VoD (I haven't watched anything live for several years now).
The only way BB can compete with satellite and cable is to offer true VoD. IOW by allowing you to browse a library of material and start watching whatever you want whenever you want. Unfortunately that is the worst case scenario as far as a network is concerned. There are no ways to combine data streams so you're looking at end point to end point transfer rates of 10Mb and higher with low latency and low packet loss for each programme/film being watched.
It's technically possible but horribly, horribly expensive to provide. Given that Sky and Freeview have paid their bulk of their capital costs they can wipe the floor with any BB wannabe by dropping their prices.
Bottom line:BB cannot afford to provide the kind of service that it needs to to compete with existing and well established technologies in the UK. -- (Battle hardened industrialist)
[Brackley, UK]
My budgie can say "ploppy bottom". You have been warned. |
Daelin Blackleaf
Aliastra
|
Posted - 2007.12.11 20:30:00 -
[194]
Originally by: Jovienus Mate change your port to tcp/udp 3724 you can do this in trinity by editing the prefs.ini file. That new port should bepass the problem.
Didn't help but thanks anyway. -------- Idling until the Virgin Media crisis is over. |
SiJira
|
Posted - 2007.12.11 20:31:00 -
[195]
is that even legal? Trashed sig, Shark was here |
Snaith
Minmatar Bug Eyed Monsters
|
Posted - 2007.12.11 23:07:00 -
[196]
They offer the plus type box too. I am no way promoting tiscali, but I still say , they are grabbing and going to grab all the bandwidth they can for this, and it is just the start of the demand service, which will only grow, as already it is cheaper than it's sky rival and sold as a package.
tiscali tv service link
As said I am no way promoting tiscali, and until they get their throttling of this game sorted would recommend you avoid them
|
Jart
|
Posted - 2007.12.11 23:55:00 -
[197]
Originally by: Jovienus Mate change your port to tcp/udp 3724 you can do this in trinity by editing the prefs.ini file. That new port should bepass the problem.
Seems to work for me. Thank-you
|
blake fallout
|
Posted - 2007.12.11 23:57:00 -
[198]
bulldogbroadband 8mb and phone for ú30 (1mB) 16mb and phone for ú35 (2mB)
|
Bimjo
Caldari SKULLDOGS
|
Posted - 2007.12.12 00:00:00 -
[199]
I have to sadly report that it is now affecting me too, seems like I was a tad quick on praising VM on page 5 I get disconnected about every 2 hours or so during the week in the early evening , but it only started since Trinity. I will monitor my situation and get some software to see if I can trace the problem, until then I am not sure if it is VM or CCP
Q6600,8800 Ultra SLI, Vista 32, 4Gig RAM , G15 , TripleHead2Go, Raptor X |
finak
|
Posted - 2007.12.12 01:03:00 -
[200]
Originally by: Maximada this is what virgin have said using remote assistance. I think it will explain alot.
User (22:28):Mainly ventrilo, its also affecting Eve Online and also it seems to be affecting steam as well as its not allowing me to update it
User (22:29): Teamspeak and xbox live are fine as are my intrnet speeds. Infact my gaming on xbox live seem more stable than ever.
Chris (22:40):From the information that I've gathered regarding certain programs (Ventrilo and a select few games) It appears that they are marking themeselves as low priority traffic.
Our traffic management systems are picking them up as "Low Priority" as it should and placing this information towards the back to allow high priority traffic through.
Basically the game/program marks itself as low priority, and thus causes the ping spikes, if you could please email the programs developers to find out if their program marks their information packets as "Low Priorty"
If that is the case then our filtering system is performing its duty correctly, however obviously this is a problem for you and something the developers will need to fix
User (22:41):Well they were both working fine up until friday
Chris (22:42):I know, its something thats been implemented it checks packet priorty and arranges due to priority
Chris (22:42):as its marking as low
Chris (22:42):its sent to the back
User (22:43):So this is a new system being put into place then/
Chris (22:44):Yes it allows us to priortise certain traffic depending on what the application specifies and requests, Its really upto the game and application developers now to re-proritise thier programmes and then our system will hopefully give a more stable game environment and filter the rubbish out. Unfortunately some apps are seen as rubbish at this time until the creators fix them
User (22:44):Ok, thanks for all the help
So there you go fellas hope that explains it. Would be nice to see if CCP are doing anything about this.
MAX
shame that the tech center these guys work in close at 22.30 and the staff really hate waiting on 5 mins let alone longer than that
|
|
Snaith
Minmatar Bug Eyed Monsters
|
Posted - 2007.12.12 01:57:00 -
[201]
Edited by: Snaith on 12/12/2007 01:59:54 Welcome to the Tiscali effect, try using pingplotter to find if you are throttled or actually blocked www.pingplotter.com .
As for the champion of bulldog who posted above, they were taken over by Pipex as was Toucan and Eclipse I believe, who in turn were taken over by our ever popular Eve throttling Tiscali so don't make no assumptions about the service staying as is.
|
Daelin Blackleaf
Aliastra
|
Posted - 2007.12.12 05:47:00 -
[202]
Originally by: Jart
Originally by: Jovienus Mate change your port to tcp/udp 3724 you can do this in trinity by editing the prefs.ini file. That new port should bepass the problem.
Seems to work for me. Thank-you
Good to hear, I'm having other issues with my connection at the moment (see above) so this might actually mean we have a fix.
To confirm I'm not just doing it wrong, because I see no improvement right now, it's a case of simply changing the prefs.ini to read "port=3724" yes? -------- Idling until the Virgin Media crisis is over. |
Paulo Damarr
|
Posted - 2007.12.12 05:56:00 -
[203]
Originally by: zilllii the problem isnt the bandwith but the fact that the UK ISP's and their telephone companies are to damn cheap to put fibre cables in the ground so it will be enough. they are just cheap bastids who tries to milk every penny they can from every bit of traffic.
FYI a good proportion of the Virgin network is fibre optics and has been for over ten years, A company called Com tell installed it in 1994 and then Com tell and Cable and wireless and some other smaller local providers where swallowed up and ended up in NTL which merged with Telewest which then in turn became Virgin media.
Just for reference I found a older article where VM admitted "crap service" --------------------------------------- Output folder: C:\Program Files\CCP\EVE Delete file: \boot.ini Extract: boot.ini... 100% |
Rakeris
Brethren Empire
|
Posted - 2007.12.12 05:59:00 -
[204]
Originally by: Kirjava
Originally by: warwick pearmund My broadband is excellent, 100 Mbps as standard, and it works exactly as advertised. Of course living in Japan helps.The UK desperately needs to upgrade its network or else it is in danger of being left behind the rest of the industrialised world
Lifted from the BBC debate and sums it up perfectly imho.
The UK? Man what about the US. The US is even worse than the UK when it comes to internet access. Crap I live 3 miles outside of the capital of IL, and the only broadband I can get is wireless... not to mention in the US broadband is considered any internet service over 400k (I think it was, it's been a while).
Don't even get my started on the laws in the US that PREVENT companies from using current lines used by another company even though, 99% of those lines where paid for with federal grants. It's just beyond pathetic. Oh well.
But at any rate, if your ISP is doing that I would just switch. I sure hope mine doesn't start doing that, as it's the only broadband I can get...
---------- I gave up on sigs. As all the beatings from the abusive mods are starting to hurt and leave nasty bruises. |
Jart
|
Posted - 2007.12.12 08:01:00 -
[205]
Originally by: Daelin Blackleaf
Originally by: Jart
Originally by: Jovienus Mate change your port to tcp/udp 3724 you can do this in trinity by editing the prefs.ini file. That new port should bepass the problem.
Seems to work for me. Thank-you
Good to hear, I'm having other issues with my connection at the moment (see above) so this might actually mean we have a fix.
To confirm I'm not just doing it wrong, because I see no improvement right now, it's a case of simply changing the prefs.ini to read "port=3724" yes?
Yes I simply changed the port in the prefs.ini file, might be a coincidence but I have been ok now all yesterday. Maybe there are other values that you could try, but I do not know what they would be. If you are being throttled as a heavy user (I was for a week), this might not help. Although they say that they just slow you down a bit, it was far worse then that, I couldn't accesss all of the web or consitently retrive e-mails etc. They don't inform you thet they are doing it either, you have to ask them.
|
Avon
Caldari Black Nova Corp Band of Brothers
|
Posted - 2007.12.12 12:53:00 -
[206]
Virgin Media already use their network for TV (SD & HD), telephone, digital radio, Video on Demand, Broadband (50meg is on trial already) .. and they still don't have a good business case for replacing the cable run from the street cabinet with fibre. They still have spare capacity, and can't think of ways to use it.
Why would BT want to put themselves in that same position, and stick 15bil of debt on top of it?
Until someone can actually find meaningful ways to use the capacity that can be provided by fibre to the door, what incentive is there for anyone to invest in it?
Eve-Online: The Text Adventure |
SiJira
|
Posted - 2007.12.12 20:08:00 -
[207]
i dont see how its legal you payed for your internet and can use it any way you want
switch providers immediately Trashed sig, Shark was here |
Fehz
Combat and Mining Utility Inc. Brotherhood Of Steel
|
Posted - 2007.12.12 20:13:00 -
[208]
sorry to hear of so many isp woes.. my isp gives me 3 up and 3 down and i get good ping times in fps games of 20-40 ms.. and they even did some custom port forwarding just for me.. your isp's suck. too bad mine doesn't cover more than a 15 mile radius...
|
Daelin Blackleaf
Aliastra
|
Posted - 2007.12.12 20:14:00 -
[209]
It's legal because the contracts for almost all UK ISP's basically state they can do whatever they want and if we don't like it we have to pay up the rest of our contract lengths fees and a disconnection fee.
In more pleasant news it appears that EVE is finally working during the day for me. Local issue seems to be fixed and the port change has bypassed the throttling... or something like, that I'm no expert. -------- Idling until the Virgin Media crisis is over. |
|
|
|
Pages: 1 2 3 4 5 6 [7] :: one page |
First page | Previous page | Next page | Last page |