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Virgin Media Have Just Screwed EVE

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Greme Amarr Slacker Industries Cult of War	Posted - 2007.11.30 14:55:00 - [151] Originally by: Kumo T'sun Edited by: Kumo T''sun on 30/11/2007 14:38:05 I'm convinced Virgin are throttling my connection whenever I play Eve. Normally always happens 5pm onwards. I loose connection from eve repeatedly for no reason. I don't think it's the client booting me out as Xfire also d/c at the same time (everything else works fine). When I'm not playing eve the connection is fine. Sommats up whatever it is. Our home connection drops every few minutes for a few seconds(Virgin ADSL). Usually everything apart from Firefox (if you try to to load a webpage at the exact time it drops) copes well enough, but yus It's annoying. Also, a response from the devs on whether they can sort this issue would be nice.
Daelin Blackleaf Aliastra	Posted - 2007.11.30 19:48:00 - [152] Any Devs going to comment on this? Virgin are blaming you for this. -------- EVE Trinity: THE SKY IS FALLING!
Sofia Roseburn Caldari Stimulus	Posted - 2007.11.30 20:39:00 - [153] I sent an email to Kieron regarding it a couple of minutes ago. -----
Malcanis High4Life SMASH Alliance	Posted - 2007.11.30 21:18:00 - [154] Originally by: Greme Originally by: Kumo T'sun Edited by: Kumo T''sun on 30/11/2007 14:38:05 I'm convinced Virgin are throttling my connection whenever I play Eve. Normally always happens 5pm onwards. I loose connection from eve repeatedly for no reason. I don't think it's the client booting me out as Xfire also d/c at the same time (everything else works fine). When I'm not playing eve the connection is fine. Sommats up whatever it is. Our home connection drops every few minutes for a few seconds(Virgin ADSL). Usually everything apart from Firefox (if you try to to load a webpage at the exact time it drops) copes well enough, but yus It's annoying. Also, a response from the devs on whether they can sort this issue would be nice. I went through about 3 weeks of getting 4-8 disconnects (total, not just from EvE) per day with Virgin cable. I was blaming the modem, but I haven't had one for a week now. CONCORD provide consequences, not safety; only you can do that.
Daelin Blackleaf Aliastra	Posted - 2007.11.30 21:22:00 - [155] Edited by: Daelin Blackleaf on 30/11/2007 21:25:42 Good news. Spoke to a support again, much more helpful if you don't phone. The issues has been escalated to head office and is being looked into. The game has somehow been classified alongside P2P for throttling. Shouldn't be a problem outside of peak times (4pm-12am). Hopefully it'll get resolved soon. Chris (22:11):Sounds like our current gaming issuse to be honest User (22:12):What is it? User (22:12):Or the cause at least Chris (22:12):Basically whats happened is that certain traffic is being classed as peer to peer and thus being throttled, We are working on this issue and the reason I know this is because I was first to raise it to faults, as alot of the gamers in here play eve also. User (22:13):It's being looked into then? Chris (22:14):Thats correct, our faults have raised it to head office and they are investigating as we speak. User (22:14):Excellent. Do the restrictions get lifted at midnight? Chris (22:16):Between 4pm and 12am its occuring after that it should be fine. [EDIT: Chatlog added] -------- EVE Trinity: THE SKY IS FALLING!
Steve Hawkings	Posted - 2007.12.01 04:19:00 - [156] dev response ?
Sin Meng Gallente Helios Incorporated Insurgency	Posted - 2007.12.01 13:21:00 - [157] Originally by: Steve Hawkings dev response ? If I'm not mistaken CCP can't really do anything in this situation, similar to the Tiscali situation. ------------------------- EVE is a sandbox with land mines, deal with it.
Jart	Posted - 2007.12.01 13:23:00 - [158] I have been trying to play outside the supposed throttling periods (4pm - midnight), but the connection still seems bad. Maybe a little bit better but still nowhere near how it was playing for me a week or so ago.
Maximada Minmatar FM Corp Insomnia.	Posted - 2007.12.01 13:24:00 - [159] feedback please devs!!!
Barbaro55a Caldari Amesha Spentaz Terra Incognita.	Posted - 2007.12.01 14:09:00 - [160] I've just rated my conection, i'm getting just under 200 killabits a second. I'm paying for "up to" 4MB. Mainly bad conection at peak times where i get disconected every 2-3 min, today i'm getting cut of every 20 so so, kinda crap. ANy one know of a good ISP for south west UK? Originally by: ISD Valorem If someone has hurt you out of game then please talk to family, friends or Police (if necessary)

Daelin Blackleaf Aliastra	Posted - 2007.12.01 16:13:00 - [161] Originally by: Jart I have been trying to play outside the supposed throttling periods (4pm - midnight), but the connection still seems bad. Mine runs fine outside of peak time, have you checked your not in Caldari space. Originally by: Barbaro55a I've just rated my conection, i'm getting just under 200 killabits a second. I'm paying for "up to" 4MB. Try the optimizer N1fty suggested. I've been stuck with 200kb/s max for months this just got me up to 1.65mb/s. VM support should really put something akin to this on their website. Also: Thanks N1fty, you made my week with that little program. -------- EVE Trinity: THE SKY IS FALLING!
Bimjo Caldari SKULLDOGS	Posted - 2007.12.01 18:10:00 - [162] Edited by: Bimjo on 01/12/2007 18:10:15 Originally by: Barbaro55a I've just rated my conection, i'm getting just under 200 killabits a second. I'm paying for "up to" 4MB. Mainly bad conection at peak times where i get disconected every 2-3 min, today i'm getting cut of every 20 so so, kinda crap. ANy one know of a good ISP for south west UK? hi , I am in the SW too and I have the 20 Meg Virgin Broadband CABLE(not ADSL) and when the service is very very slow I still get 4 Meg Right now I can get 18 Meg down and 750 K up EVEmail me if you want more details 8800 Ultra SLI
Barbaro55a Caldari Amesha Spentaz Terra Incognita.	Posted - 2007.12.01 19:09:00 - [163] Originally by: Daelin Blackleaf Try the optimizer N1fty suggested. I've been stuck with 200kb/s max for months this just got me up to 1.65mb/s. VM support should really put something akin to this on their website. Also: Thanks N1fty, you made my week with that little program. That program just made my conection 10 times faster.... will see if i keep loosing conection... Originally by: ISD Valorem If someone has hurt you out of game then please talk to family, friends or Police (if necessary)
Zanzo	Posted - 2007.12.02 02:42:00 - [164] im in process of cancelling virgin atm
Kavol Valarius Amarr Unity of Honor Legion of Honor	Posted - 2007.12.02 03:15:00 - [165] Originally by: Malcanis I went through about 3 weeks of getting 4-8 disconnects (total, not just from EvE) per day with Virgin cable. I was blaming the modem, but I haven't had one for a week now. I would strongly advise you to call them and ask for a replacement modem. I was having this same fault until they replaced my ancient Terayon TJ210 cable modem with a brand spanking new Virgin Media 255 model. If you call before 5 (I think?) you should get a nice helpful english person on the other end of the phone. If you call any later you'll get put through to the outsourced Indian call center. I have nothing against them personally, but they read from scripts and are utterly useless because of it, even if you just want something as simple as a replacement modem. -----
Daelin Blackleaf Aliastra	Posted - 2007.12.02 04:29:00 - [166] Originally by: Barbaro55a That program just made my conection 10 times faster.... will see if i keep loosing conection... Connection loss may be due to using a USB modem. USB modems often have voltage issues and have limited bandwidths (4-5mb). If your using the Speedtouch modem ensure you have it plugged directly into a USB port on the back of your PC, using an extension or hub makes the issue worse, and get hold of an ethernet modem ASAP. I've got mine working again but I really do need to get me an ethernet modem now that optimizer has my connection meeting the limits of the modem. 8mb connection, with a free 5mb modem. -------- EVE Trinity: THE SKY IS FALLING!
Aki Yamato	Posted - 2007.12.02 05:23:00 - [167] Well if VM commands traffic shaping based on QOS (TOS field in IP header), it should be quite easy to set high priority on a router (if you have hal decent one, at least my crappy WRT54 an do it), probably even in OS. However according to to several linkages here the just implemented FUP (fair user policy), witch should not affect anyone who is not on TOP downloaders list. BTW i dont thing so that any larger provider dont have implemented some kind of FUPs, just some of them is using it for monitoring not restricting. BIG GUN BIG FUTURE
Daelin Blackleaf Aliastra	Posted - 2007.12.02 06:06:00 - [168] It's nothing to do with the Fair Usage Policy. EVE-Online has made it's way onto a list that includes P2P programs and other bandwidth hogs. A list of programs that will be specifically throttled during peak time. Hopefully it'll make it's way off that list soon as staying up to stupid'o'clock to get my EVE fix isn't really practical. -------- EVE Trinity: THE SKY IS FALLING!
Xtro 2 Caldari Pre-nerfed Tactics SOUL CARTEL	Posted - 2007.12.02 06:14:00 - [169] been using nildram for about 7 years now, all good stuff, good assistance their side if/when required. Xtro 2 - Tactically Insane Tradesman. Insanity, or madness, is a semi-permanent, severe mental disorder.
Maximada Minmatar FM Corp Insomnia.	Posted - 2007.12.02 16:11:00 - [170] Ive just switched to IDNET from VM its about 10 pounds more expensive per month but the service is second to none and they dont use any traffic shaping. No call centres and if you phone them, you are speaking to an English techie after about 2 seconds. Customer service and a faultless connection is worth the extra money imo.

Dr Slaughter Rabies Inc.	Posted - 2007.12.02 19:43:00 - [171] Edited by: Dr Slaughter on 02/12/2007 19:43:58 Originally by: Victor Valka There's a field in the TCP packet header called ToS (type of service). They could be using that, and developers of applications are the ones that control the values in this field. You would think so wouldn't you... however with ISPs rolling out deep packet inspecting hardware don't expect it to only 'inspect'.... here's a quote from a developer who writes code for some of that hardware... I read; 1. the source and destination IP, 2. the TCP port numbers, 3. the MAC addresses, 4. I delete the payload, I substitute my own payload having first resized the packet, 5. I write back the previously read values in the reverse order to forge a server response, 6. I calculate the appropriate sequence and acknowledgement numbers so the TCP/IP stack on the client has no idea what just happened. It is a valid server response, even though the intended server never got the packet. And it works. So not only do we have no control over what we send and receive anymore, or at what rate of speed, neither do the ISPs. Just slap one of these boxes on an backbone, add some clever code, and at 10Gb/sec per port re-write everything (to slow it down, to replace content with your own content, to make a copy of all SSL traffic containing certain data, or simply to change the priority of all packets coming from certain ports/other ISPs/etc.) Going with the small ISP is a great place to start though as they don't have the money for this sort of kit but somewhere big brother is re-writing what you wanted to read on the fly without you knowing it.... CCP this is not the nerf you are looking for...
Andrue Amarr	Posted - 2007.12.03 15:56:00 - [172] It looks like it isn't just Eve either: Trouble at t'mill. -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.
Kai Dorfman	Posted - 2007.12.03 16:47:00 - [173] Virgin sux, they are nothing but liars and ****ers! My comp is top spec, my line is 8mb and ventrilo and eve lag like a mofo...... Im being told bull crap answers to problems. Im in north west england so its wide spread. Im nullifying my contact soon cos they suck and lie.
Daelin Blackleaf Aliastra	Posted - 2007.12.03 17:11:00 - [174] Originally by: Kai Dorfman Virgin sux, they are nothing but liars and ****ers! My comp is top spec, my line is 8mb and ventrilo and eve lag like a mofo...... Im being told bull crap answers to problems. You tried calling didn't you? Unless your internet is down don't ever bother calling VM you can be sure you'll get a useless/false answer. Use the interactive help and wait for your contract to come to an end. -------- EVE Trinity: THE SKY IS FALLING!
Maximada Minmatar FM Corp Insomnia.	Posted - 2007.12.03 17:16:00 - [175] i just switched isps from vm and vm expect me to pay for the last couple of months of a crap connection i told them id see them in court and to tell Brasnon to go **** himself. They hung up.
Daelin Blackleaf Aliastra	Posted - 2007.12.07 15:51:00 - [176] Mild necro, apologies for that, but the saga continues. Alec (16:09):Hi, Welcome to Virgin Media Chat and Remote Assistance. My name is Alec. How may I help you? User (16:10):I spoke to someone on here over a week ago about your current gaming issue where certain games are being throttled as they have somehow made their way onto the same list as p2p programs. User (16:10):I'd like to know if there has been any progress on the issue. Alec (16:14):Recently we have started maintenance on our Network that should increase the overall speeds that you can receive. While this work is being carried out, you may experience high pings and slow speeds to certain gaming servers and voice clients, this is currently being resolved by our engineers and will be back to normal sometime in the near future. Sadly we cannot be more specific on the timescales however it is being looked into with the highest priority User (16:16):It's nothing to do with maintainence. It was a change that introduced the throttling of p2p and unfortunately a lot of games also. When I spoke to a member of your staff last week I was informed the issue had been raised through faults to head office and was being investigated. Alec (16:18):Well there's you another Alec (16:19):answer User (16:20):The system was changed, it wasn't accidental, and this "highest priority" issue, whihc has several gaming communities in uproar, has already taken far longer to fix than it should. Gamers are paying subscriptions for both broadband and gmaes that they cannot use. User (16:20):*which User (16:24):Why is it taking so long to roll-back this change? Alec (16:24):Again since Im not in control of the network I can't give you any explanation User (16:25):Will there be notification to customers once the issue is resolved? User (16:26):And whom do I contact to receive an explanation, clarification, or at the very least information on why this was done in the first place. Alec (16:26):http://gps.virgin.net/service-announcements/status - This is the virgin status page User (16:27):I'm aware of the current service issues, this is a seperate problem. Alec (16:29):I have no other information to give you User (16:29):So we won't be receiving notification and there is no one else I can contact on this matter, correct? Alec (16:31):I'm sure that when virgin update the status page they are informing their customer that the matter is resolved User (16:32):I see, well as I said the srvice issue is a seperate problem to the 4pm to 12am throttling. In short, we did something, we're not rolling it back, we're going to try to fix the issue but have no idea idea how long it may take. Their customer support seems to know nothing beyond a pre-made copy-pasted response. Yes, I know, I can't spell. -------- EVE Trinity: THE SKY IS FALLING!
Jart	Posted - 2007.12.10 23:23:00 - [177] I'm still getting problems with Virgin media no matter what time of day. Is this still affecting others? It seems to be random as well, sometimes its resonable but then it will not respond for as much as 1 minute. I am going to raise this to Virgin media but I would like to know if others still have problems or have in fact now got a better connection.
Jovienus	Posted - 2007.12.10 23:28:00 - [178] Mate change your port to tcp/udp 3724 you can do this in trinity by editing the prefs.ini file. That new port should bepass the problem.
Daelin Blackleaf Aliastra	Posted - 2007.12.11 04:11:00 - [179] Edited by: Daelin Blackleaf on 11/12/2007 04:16:11 Originally by: Jart I'm still getting problems with Virgin media no matter what time of day. Is this still affecting others? It seems to be random as well, sometimes its resonable but then it will not respond for as much as 1 minute. I am going to raise this to Virgin media but I would like to know if others still have problems or have in fact now got a better connection. Yes, the status page reports issues, there hasn't been an update in days customer support knows nothing about it. Last I heard was on 07/12/07@11:48 "Slower than usual speeds are being reported in certain areas: an upgrade to resolve this has been identified and deployment has commenced. We will update this site when roll-out has completed" Status page still shows this data now. The throttling is still in place and worse often isn't lifted until after 1am, that or the other issues coincidentally are slowing my connection during that hour each night this weekend. [EDIT will try the port change tomorrow.] -------- Idling until the Virgin Media crisis is over.
Paulo Damarr	Posted - 2007.12.11 05:36:00 - [180] I still have no problems with virgin media or any software, I must be just lucky. --------------------------------------- Output folder: C:\Program Files\CCP\EVE Delete file: \boot.ini Extract: boot.ini... 100%



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