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Investigating Socket Closed Errors - How You Can Help

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CCP Fallout	Posted - 2009.03.31 14:28:00 - [1] What have we been doing to resolve this issue? Reports of a socket closed began arriving via petitions and bug reports towards the end of November last year. The first ticket was opened on 25 November 2008 in our internal defect tracker, and since late December we have been diligently investigating the issue. Many users reported that restarting/resetting their router had resolved the issue, while others reported that downloading third-party programs helped them. The reports, however, kept trickling in and these workarounds did not resolve the issue for everyone. On 9 December 2008 we replied to a forum thread asking those who were experiencing this issue to send us information about their Internet connection (ping plotter results) and client logs (logserver). The bug reports were then gathered into the ticket mentioned above. Less than 40 bug reports have been received with the information we have requested. Based on this and our connection graphs it is clear that this issue has affected a small number of users from different parts of the world. The fact that this has been happening for the same people over and over again suggested that this had something to do with their connection to the Internet. Regardless, we needed to have this issue reproduced in-house so that we could better understand what is happening and, if possible, determine how to resolve it. The only way we have been able to do that so far is by artificially creating packet loss of 30% or higher, this would indicate an issue with the userÆs connection as opposed to our software or hardware. Some of the reports we have received however hinted at other possibilities that we want to explore fully before completely closing the door on this. Sisi has been updated to include code that logs disconnections more thoroughly but we need those of you that repeatedly have the problem to connect in order to get a real data set with no artificial anomalies. Fallout Associate Community Manager CCP Hf, EVE Online Contact us


CCP Fallout	Posted - 2009.03.31 14:29:00 - [2] Here is how you can helpà We recently enabled proxy logging on SiSi which should be able to help us better correlate a specific disconnect with client logs. To help us gather information, we ask that you log onto SiSi with the test client. Information on how to access Singularity can be found in the following thread: http://www.eveonline.com/ingameboard.asp?a=topic&threadID=996919. The following information from your logserver logs is needed from the point where you start the client to when you receive the socket closed error. To minimize any issues, we recommend you either restart your computer or check your Windows Task Manager processes list for any unresponsive instances of Eve.exe. HereÆs what to do: 1. Find your Eve folder in Windows Explorer. The default install location is C:\Program Files\CCP\EVE. 2. Find "logserver.exe" (it should be in your main EVE directory) and launch it. Be sure you launch the logserver before you launch EVE. 3. Select "File" -> "New Workspace" (or ctrl + w). 4. Start Eve like you would normally do and play. 5. Wait for the disconnection. 6. When you have reproduced the issue, switch to the logserver window again. Select "File" -> "Save workspace as..." and save the workspace in a place you'll be able to find it again. File a bug report: 1. Go here https://bugs.eve-online.com/newbugreport.asp. 2. Put "Socket closed error" in the Title field. 3. Select ôTechnicalö from the Category field. 4. In the ôServer/Buildö section, make sure ôSingularityö is chosen and insert your build number. 5. In the description field, write a detailed description of what you were doing in game while you disconnected. 6. In the Reproduction Steps field write what you did roughly around the time the socket closed error occurred happened as well as how long it took for the error to occur. 7. Attach the logserver log file you created in the above steps. Make sure you compress it using zip or rar if the file is bigger than 2MB. 8. Hit the submit button. Any information you can provide us via both the logserver log files and your bug report will ensure that we can resolve this issue as quickly as possible. Fallout Associate Community Manager CCP Hf, EVE Online Contact us

Cailais Amarr Diablo Advocatus Vanguard.	Posted - 2009.03.31 15:38:00 - [3] Ah excellent, glad CCP are looking into this. I've been suffering from socket closed errors for some time now (Dec 08 roughly) although I've always assumed it has been my internet connection. Oddly though the problems with my connection have only occurred whilst the EVE Client has been running. Otherwise its as steady as a rock. I'll try and bug report this if it occurs again - are CCP interested only in SISI bug reports, or will TQ data suffice? C. Originally by: Capa So if you wake up one morning and it's a particularly beautiful day, you'll know we made it.

CCP Gangleri Minmatar	Posted - 2009.03.31 15:57:00 - [4] Originally by: Cailais Ah excellent, glad CCP are looking into this. I've been suffering from socket closed errors for some time now (Dec 08 roughly) although I've always assumed it has been my internet connection. Oddly though the problems with my connection have only occurred whilst the EVE Client has been running. Otherwise its as steady as a rock. I'll try and bug report this if it occurs again - are CCP interested only in SISI bug reports, or will TQ data suffice? C. We have put in place extra logging measures on Sisi to allow us to correlate a users connection loss report with what happens on our end. It is still entirely possible that the cause is outside our control, and in fact most of our data still points to it simply being a connection hiccup between TQ and the user. So yes, we need those that have been having this problem to log in to Sisi and try to reproduce the error. Then report it to us with logserver (and pingplotter if you are so inclined) data via the bug reporting interface. We will then gather these new and more detailed reports to see if they point towards a root cause inside our reach. ------------------

Cailais Amarr Diablo Advocatus Vanguard.	Posted - 2009.03.31 16:41:00 - [5] Sounds straight forward enough. Ill copy the TQ - SISI client and patch up tonight, then log onto to SISI am before work. At some stage during the day I imagine the socket closed error will occur and Ill bug rep that. C. Originally by: Capa So if you wake up one morning and it's a particularly beautiful day, you'll know we made it.
uberuberalles	Posted - 2009.03.31 17:21:00 - [6] Why the error occurred immediately after the patch?
john roe Children of Gjallarhorn	Posted - 2009.03.31 19:07:00 - [7] yup, you better solve that issue, folks, 'cause all i do for last 6 months is switching skills. logging in is a quite a challenge, not mentioning flying or, god forbid playing!... wait a sec... isnt it what we pay you for? godspeed on this one 'cause once my accounts expire and that problem wont be solved i'm not extending them. cheers
Serj Darek Black Nova Corp KenZoku	Posted - 2009.03.31 19:58:00 - [8] Edited by: Serj Darek on 31/03/2009 20:06:13 The cause in my case was the neighborhood access point for my interwebs was having power issues. Anytime there was a voltage drop the internet would drop out for a moment and the tcp/ip sequence numbers were off since the provider wasn't using a failover strategy. Since the sequence numbers were off the local client would puke, but it would leave the outbound socket open to the eve cluster. I simply changed the orphaned connections on my firewall to time out in thirty seconds instead of five minutes, which did clear up some of my client connection issues after a drop. Ultimately, the provider with some prodding fixed their power issues. The cause in my case was a internet drop and the subsequent issue with the Eve client trying to connect using an orphaned and invalid connection. In short my internet provider, the Windows tcpip stack handling of orphaned connection and the game client trying to use a orphaned connection were to blame. :) From network captures I found that Eve was crashing and leaving open orphaned connections in an idle established state. The odd thing is the Eve client must have code to see if an existing (potentially orphaned connection) exists locally since nuking the connection clears the system state up. Serj Darek Ninja Edit: An easy way to reproduce this is to have your traffic pass through a stateful firewall. Then kill the uplink to the network where the test server is on. You will quickly see that it is a general networking issue when Windows reports an tcpip subsytem problem, i.e. checksums don't match or the game client thinks the socket is up in error. I didn't have this issue when using a non-stateful firewall. :) Ninja Edit 2: Most providers will pass your traffic through a caching proxy, so it's not uncommon for a misconfigured layer 4 intercept to route your tcp/ip traffic to a caching proxy and then back out. Most providers that have a clue will only pass http or ftp to some degree to their caching proxies, which are stateful. By doing a redirect they potentially change the tcpip checksums on accident on realtime client/server communication, which cause a train wreck.
Death Ryder	Posted - 2009.03.31 20:38:00 - [9] ok i've been having this problem for a week or so now so definately needs fixing. my work around however can be used by the devs also to get first hand info on the problem, all they need to do is to creat a virtual private network with some of the people experiencing the problem then log onto the game through it... this is also how ive managed to get back into the game myself after 4-5 days hunting around for a sollution, also it appears to be a network specific thing so dont be surprised to find many players using the same isp's to be having the problem together, anyhow, devs if ya need some one to help with this message me in game and im more than willing to set up a vpn for you's to connect to eve through, for about 30seconds at a time
Serj Darek Black Nova Corp KenZoku	Posted - 2009.03.31 20:52:00 - [10] Edited by: Serj Darek on 31/03/2009 20:55:23 Originally by: Death Ryder ok i've been having this problem for a week or so now so definately needs fixing. my work around however can be used by the devs also to get first hand info on the problem, all they need to do is to creat a virtual private network with some of the people experiencing the problem then log onto the game through it... this is also how ive managed to get back into the game myself after 4-5 days hunting around for a sollution, also it appears to be a network specific thing so dont be surprised to find many players using the same isp's to be having the problem together, anyhow, devs if ya need some one to help with this message me in game and im more than willing to set up a vpn for you's to connect to eve through, for about 30seconds at a time You may want to contact your provider and ask them if they are sending your traffic to a caching proxy. If they play dumb escalate the ticket and let them know you are experiencing caching behavior on client/server traffic. They may also be QoS tagging all of their top web services and anything non-tagged is dropped into a low priority queue. If it works through VPN it does prove it is either a caching engine or qos tagging problem with your internet provider. Most large providers will not mess with VPN (crypto) sessions since they know remote working corp mofo's will complain about slow performance. If they drop the crypto sessions into low priority queues then RDP (Terminal Server) connections would be PCAnywhere like, think sloooooow. Also a good portion of VPN users also tunnel VOIP through the same tunnel. Too bad CCP doesn't have a SSL option for connecting, hint hint. :)

Dream Weaver	Posted - 2009.04.01 02:55:00 - [11] I had this problem back in December and early January. From then until last weeks patch I have not seen it. Now I get it all the time if I am inactive either in a station or idle in space for at least 5 minutes and it will always occure if I am inactive for 10 minutes or greater. As a workaround open the market or move around every 3-5 minutes and you will not loose connection. Anchor a silo and sit quietly the 10 minutes needed to anchor it and you will get the socket closed error when you do finally move or open the market. I tried this on Singularity and it does it there also. I was going to submit a bug report then saw this thread when checking to see if it was a known issue. I'll log onto singularity tomrrow and run the logserver then submit the bug report. I just assumed you guys had fixed it back in January by having the client occasionally send a packet to the server as a keep alive. Guess that wasn't it or did someone pull an oops and take it out of the latest patch?
place1 Amarr Orion Ore Industries	Posted - 2009.04.01 05:41:00 - [12] This is a completely new issue for me I rarely if ever had this happen before Apocrypha. However now I get this issue every day I play usually 2-3 time's in a span of 1-2 hours. It is very interesting in that it usually only happens to one account at a time though some times it does both. I also know that every member of my corp. has had this issue, to what extent I do not know. I will try to get on Sisi in the next day or two and bug report it. I don't think this effects a small portionof people, I just don't think people are reporting it as they think its on there side (as I did until I seen this thread).
Cadde Gallente Gene Works Initiative Associates	Posted - 2009.04.01 11:48:00 - [13] The issues I've been having have been limited but i would like to add some information on it none the less. Whenever i get a "socket closed" error i get it on one client (running 2 clients on the same machine and a third client on a second machine) thus it tells me there is something that could be "fixed" with the software. If the client where to actively attempt to repair a loss of connection then disconnects would become more rare. I've been monitoring my packets for many weeks, i know the problem occurs in my general area due to saturation in the cables. I also know that there are no issues with my home network and not even between my cable modem and myself, the packet loss happens between my modem and the next station that responds to pings. That station is 3 - 4 kilometers away so that is a very long route. I also know that there are only coaxial cables for about 600 meters until it goes over into a fiber connection, hence my assumption is that the actual loss of packets happens in the first 600 meters going out of my apartment. Enough details on the type of connection i have, lets instead dig into what i see in terms of packet loss... Over the weekend i can see as much as 35% packet loss, i can (sometimes) still play eve without getting disconnected for 6 hours in a row. What i can't do is activate modules, navigate, dock/un-dock reliably or use any services reliably. During the workdays i see less packet loss, as little as 5% sometimes. But this doesn't change the frequency of my socket closed disconnects which at first might seem strange considering i have about 10 times better chances of "surviving a burp". But that's the thing, "surviving the burp" is a matter of... Quote: Is the eve client and cluster in a good enough "mood" to not disconnect me? That or the packet losses stack up in just such a neat order than my client thinks there is no coming back. ever! You see, in the meantime my other clients work to some extent and i can still browse the eve site and even download "****" (heehee) so i know there is "life" in my connection. It's just the eve client who thinks there is nothing. That is the whole purpose of we writing, i think the client can be better at seeing what is actually going on. Make more attempts at getting back in the loop and survive that "burp". Unless of course it's the server that suddenly forget i exist and simply kick me for good measure. I might also add that these days (since i lowered my internet speed) my packet loss has dropped to < 0.1% which can easily be explained by getting some understanding on how data transmission through landlines and coaxial cables work. I will only tell you, it's about frequencies and their "width" (hence the term... BAND-WIDTH)
Hirana Yoshida Behavioral Affront	Posted - 2009.04.01 15:37:00 - [14] Given the intermittent nature of this bug, the time to client crash can be anywhere from a few minutes to several hours .. the log gets rather large. So far it happens to me at the most inopportune time, Murphy's Law at work I guess. No particular pattern so no hope of reproducing it reliably. It was present pre-Apo but I don't recall having any after the last QR patch. Post-Apo it's a daily occurrence though so something has changed.
Equilian	Posted - 2009.04.01 16:17:00 - [15] I've been experiencing this problem on Tranquility for a little while now and it is frustrating. I setup a client for SiSi testing last night but have been unable to replicate the issue. I'm going to try again tonight but I'm beginning to suspect that the issue may be related to how many people are logged into the game. Since there were only about 150 people in SiSi when I logged in, there wasn't an issue. However when I log into Tranquility with 45k+ people, my connection is being dropped left and right. Just thought I'd share this observation.
Dream Weaver	Posted - 2009.04.01 21:24:00 - [16] Bug report submitted. For those of you who want to reproduce this bug to help, this is what I have found to be a pretty fast way to reproduce it: Go to a quite area on Singularity, pick a system where you are the only one there and likely to be for the next 12 minutes. Either dock at a station or stay in space but stop your ship. Sit quitely for 12 minutes. Do not move, chat, open market or do anything else. After 12 minutes open the market, you will get the crash in a few seconds when the client times out from waiting for a response from the server.
Muskaos	Posted - 2009.04.02 11:36:00 - [17] I had this disconnect issue crop up last year for about a month, but then it mysteriously went away. It started again roughly the middle of February, literally overnight. One day everything is fine, go to bed, the next day, I get dropped. For me, it has nothing to do with patches, nor my own network equipment. I changed nothing on my end, this just started happening. It continues to happen, with 2 drops just yesterday with the test server. One was a socket closed (with attending client crash, I might add), the other was the more usual apparent client/server desync. I will attempt to capture such an event with the methodology asked for, but I must say that I have been extremely disappointed with the response to date from CCP. I have been reduced to merely switching skills and what industrial stuff I can get accomplished while my connection lasts, as everyone else has all the fun in the newly introduced wormholes, which I have yet to even see.
Onnen Mentar Murientor Tribe	Posted - 2009.04.02 13:37:00 - [18] EVE causes my wireless connection to drop sometimes, which results in a "socket closed" error, even though stuff like evevoice will actually continue to work because the wireless reconnects quickly. I'm not sure what EVE does that it screws up the connection. The only time this ever happens is when playing EVE. Downloading the full couple GB eve client for instance goes without a hickup. Other network games play fine as well.
Sioluk Minmatar Shadow Company	Posted - 2009.04.02 18:14:00 - [19] i've had incessant disconnections/crashing problems since i resubbed in february, only once did i petition it and was flatout told that "yes, we see a disconnection, but we can't prove that its our fault" so now there's this post about how everyone and thier brother are having similar crashes / disconnections.. is there a way to revisit old petitions that are now closed, considering that your outright asking for assistance with this 'issue' that was 'apparently my connections fault' (irregardless of there being zero problems with any other game). ------- [-Sio-] Oser's Shipping and Manufacturing Inc.
Tedric Genco Curatores Veritatis Alliance	Posted - 2009.04.02 22:22:00 - [20] This problem is not even remotely new. I've had this problem with Zone Alarm, starting about 2Y ago and becoming impossible to get around about november last year. Basically, i had a static system (nothing but windows and Norton being updated) with ZA running. It started by ZA occasionally just blocking EVE causing a socket closed error, almost at random. I would go in and tweak stuff and the problem would go away (eventually). Then a few weeks later it would come back. rinse repeat. Then november rolled around at playing EVE with ZA becaome impossible, so i bought a new HDD and did a fresh install with McAffee + the windows toy firewall and a router firewall combo, no problems so far. There are numerous threads about this problem going back almost 2 years, mostly to do with firewalls such as ZA getting in the way. If you search for Tedric, you will find my post. I post very occasionally. I am loathed to go back to the old HDD and have a play, but i may have a go. tedric.

Major Deviant	Posted - 2009.04.03 07:22:00 - [21] Since QR (never had it before) I have experienced the odd socket closed issue but nothing game breaking for me and I have been enjoying low sec FW since QR ((minus the fleet lag). However recently I had to go back to hi-sec to grind missiions for some isk to fund FW and for some reason I was plagued with socket closed disconections. I had frequent visits to hi-sec beofre to replace ships etc so that could not be it. And I found the corelation: I had my browser open and was alt tabing frequently to view missions reports something that I have never done since QR. Somehow having the browser open in the backround or/and alt-tabing EVE was causing the socket closed disconection. I have reproduced this many times so I suggest people give it a try. Once you launch EVE do not alt tab, and make sure you have no browser open or email (outlook or thunderbird). This eliminates the socket closed issue for me. I am using Vista 32 with Firefox, I have not tried to reproduce the above with IE.
Colonel Xaven Decadence. RAZOR Alliance	Posted - 2009.04.03 09:12:00 - [22] Well, I had experienced it aswell, but I fixed it by myself: Restarted dsl modem and splitter. Less packet losses and thus less sockets closed. First I thought it was my ISP who was responsible for packet losses, but meh... I just think EVE has become a bit more vulnerable to packet losses, that's all. Proud member of RZR - Decadence.
Cavalrus	Posted - 2009.04.04 09:45:00 - [23] i too have been suffering this cursed socket closed error, only since the latest patch, played perfectly for a few weeks and then, patch, serious lag, socket closed, rinse and repeat, and according to pingplotter the jerks at telecity are to blame for all my packet loss! Please fix this, revert to the last patch even! i finally got a battlecruiser and got disconnected at least 5 times just trying to fit it!!!! although it seems to be better after downtime, but seeing as most days i dont get home till downtime is only a few hours away that doesnt really help =(
endaler Caldari Science and Trade Institute	Posted - 2009.04.04 12:02:00 - [24] Everybody that is experiencing these issues should do what the OP says... not just ask for help, since the only way for them to help you is by fixing the bug.
Nyota Sol	Posted - 2009.04.04 13:02:00 - [25] I can't replicate the socket errors and they happen fairly randomly and not too often. I don't seem to be doing anything particularly interesting or at all when it happens. When it happens, i generally have to reboot windows to fix it. Neither turning router/modem off or even disabling network connection seem to resolve it. I just got this socket error again on latest sisi build. I will continue testing and see if it happens again. ___________________________________________ *Lost in Space* - Apocrypha Exploration Resources
Gunslingerr Minmatar Wings of Redemption Black Flag Alliance	Posted - 2009.04.04 16:29:00 - [26] Edited by: Gunslingerr on 04/04/2009 16:33:24 I have been running SISI for a few days, and i cannot reproduce the Socket Error disconnect. I have some amount of lag, at times much bigger than the usual in TQ, like when the client is just loading Corp channel for the first time (!?). I even had a couple disconnections, but none with the "Socket Error" message per se. As a note of interest, PingPlotter shows two things: 1) a completely different route from my computer to the SiSi server. None of the hops involves a telecity point (as it always was when connecting to the TQ server). 2) 0% packet loss. *"Hasta la victoria, siempre!"*
Cavalrus	Posted - 2009.04.05 03:42:00 - [27] out of curiosity does anyone know if its possible to change the route you take to eve? as in can i tell my computer to avoid telecity???
john roe Children of Gjallarhorn	Posted - 2009.04.05 08:18:00 - [28] Originally by: Cavalrus out of curiosity does anyone know if its possible to change the route you take to eve? as in can i tell my computer to avoid telecity??? VPN tunneling. try it, may works.
Relleh	Posted - 2009.04.05 18:32:00 - [29] I keep getting a socket closed, while in the third wave in w-space sites. Trying to remember which sites now sorry. Entering unknowns in low sec. All three clients crash at same time, everytime in this wave. It has become so common, that I now anticipate it and recall all drones on all three clients prior to popping the last one before the spawn. Two different machines mind you, not same machine. Also does the ctd or socket closed while sitting idle on one client. The one sitting idle on the same machine will socket close, and if I leave the laptop inactive too long it will socket close where the other two accounts on other machine don't. Its almost like a sub game within the game, trying to figure out which client will crash next. Not gettin much done though in past couple of days.
FT Diomedes Gallente Big Bellied Boats Industries	Posted - 2009.04.06 01:01:00 - [30] Originally by: Dream Weaver Bug report submitted. For those of you who want to reproduce this bug to help, this is what I have found to be a pretty fast way to reproduce it: Go to a quite area on Singularity, pick a system where you are the only one there and likely to be for the next 12 minutes. Either dock at a station or stay in space but stop your ship. Sit quitely for 12 minutes. Do not move, chat, open market or do anything else. After 12 minutes open the market, you will get the crash in a few seconds when the client times out from waiting for a response from the server. This is when I usually get crashes. If I go afk, whether sitting cloaked on a gate in space or in a station, I can almost always count on one of my accounts getting a socket error. If I am frantically octopussing all four accounts, I don't usually get socket errors. ------------ Improvize. Adapt. Overcome. Offering Pos deploying standings in Gallente and Minmatar high sec. 150m. Current standings: 9.95 Gallente, 9.69 Minmatar - 8 corps at above 8.0 (for JCs).

Kappas. Galaxy Punks	Posted - 2009.04.06 14:56:00 - [31] For any devs reading this, are all of these bug reports from people using Vista? The only time I've ever had this error was a brief stint using Vista and I'm lead to believe it was because of the (cant remember the name) Had to use this command before I ran eve otherwise i'd get that error about every 20 mins: netsh interface tcp set global autotuninglevel=disabled __________________
Johren	Posted - 2009.04.06 15:31:00 - [32] Originally by: Kappas. For any devs reading this, are all of these bug reports from people using Vista? The only time I've ever had this error was a brief stint using Vista and I'm lead to believe it was because of the (cant remember the name) Had to use this command before I ran eve otherwise i'd get that error about every 20 mins: netsh interface tcp set global autotuninglevel=disabled I have the socket closed problem now and then and I'm running XP with latest service packs and patches. Definitely not just a Vista issue.
Krishan13	Posted - 2009.04.06 16:50:00 - [33] I haven't had this problem since I subscribed to the Help channel with my two characters. I still get disconnects (separate issue), but no socket issues.
Kamikazee Joe Minmatar Dark-Rising	Posted - 2009.04.07 04:49:00 - [34] Originally by: john roe Originally by: Cavalrus out of curiosity does anyone know if its possible to change the route you take to eve? as in can i tell my computer to avoid telecity??? VPN tunneling. try it, may works. I am also experiencing horrific packet loss (constant 20-40%) at telecity while running the ping trace. Whats this VPN tenneling you speak of as it seams this may be the source of my problems...
Kamikazee Joe Minmatar Dark-Rising	Posted - 2009.04.07 10:49:00 - [35] Managed to replicate this quite easily by letting my ship sit docked and not do anything for 10mins then try to load the regional market. Had Logserver and Ping Plotter running and submitted a bug report with said files. Unfortunately as the singularity client won't install no matter which way i download it i had to do it on Tranquility. Hope it helps at least a little, i'm dying here lol
EliteSlave Minmatar Macabre Votum Morsus Mihi	Posted - 2009.04.07 14:01:00 - [36] I dont know if this has any help to it... But I was having alot of these socket errors till recently I downloaded the new drivers for my mobo nForce Driver Certified Version: 15.26 And ever since i installed these drivers I have yet to have a socket closed error.
Zen Dule Solar Storm Sev3rance	Posted - 2009.04.08 05:35:00 - [37] I want everyone to know that I was running a Belkin wireless N router and had the constant socket closed error. So much so that I was scared to do many things like fight rats or go into 0.0 I have changed to a new router (not belkin) and Have not been disconnected yet (about 24 hours so far) I will update if I run into the problem with the new router. If you are using a belkin and getting the socket closed error let us know! * Zen Dule * can i play now? Retirement is never an option, just an excuse for a more devilish plan!
Raimo Gallente Wrath of Fenris	Posted - 2009.04.08 16:07:00 - [38] I'm getting these lately, only really after Apoc. Several times a day, nothing has changed on my end. I have contacted my ISP to see if anything is at fault at their end... ---
Kamikazee Joe Minmatar Dark-Rising	Posted - 2009.04.09 05:35:00 - [39] This is really killing me CCP, can we get at least a progress update? Its going to be costing players and money soon, i know i can't afford to pay for something i can't use...
Liang Nuren No Salvation PuPPet MasTers	Posted - 2009.04.09 18:06:00 - [40] Edited by: Liang Nuren on 09/04/2009 18:08:08 This happened to me last night on TQ, but the problem was almost certainly packet loss on my end because Vent also crashed. It's happened a few other times without any other noticeable problems, and it happens to a corpmate while I'm running a steady conversation on vent with him. I'm running Vista, 2 clients, Vent, and sometimes a firefox on AT&T Edge (Cellular data) service. -Liang Ed: It only happens to me when I try to load a lot of data (opening market or jumping into a new sytem). Maybe it's an artifact of packet loss with lots of data being suddenly thrown at the user. -- Liang Nuren - Eve Forum ***** Extraordinaire www.kwikdeath.org

john roe Children of Gjallarhorn	Posted - 2009.04.09 20:28:00 - [41] Originally by: Liang Nuren Edited by: Liang Nuren on 09/04/2009 18:08:08 This happened to me last night on TQ, but the problem was almost certainly packet loss on my end because Vent also crashed. It's happened a few other times without any other noticeable problems, and it happens to a corpmate while I'm running a steady conversation on vent with him. I'm running Vista, 2 clients, Vent, and sometimes a firefox on AT&T Edge (Cellular data) service. -Liang Ed: It only happens to me when I try to load a lot of data (opening market or jumping into a new sytem). Maybe it's an artifact of packet loss with lots of data being suddenly thrown at the user. same here. every time i start loading huge amounts of data got disconnected (jita market's browsering, travelling, loading pilots employment history, etc)
Tom Peeping	Posted - 2009.04.10 05:56:00 - [42] Less than 40 bug reports have been received with the information we have requested. Based on this and our connection graphs it is clear that this issue has affected a small number of users from different parts of the world. LOL.... do you guys even play your own game? The only way we have been able to do that so far is by artificially creating packet loss of 30% or higher, this would indicate an issue with the userÆs connection as opposed to our software or hardware. Some of the reports we have received however hinted at other possibilities that we want to explore fully before completely closing the door on this. LOL... again... do you even play this game? You might want to consider whether maybe you're not getting responses because people are so frustrated with how useless filing these bug reports has been historically. I know that I personally have found the "tech support" experience with CCP to be highly annoying. As is, there's very little communication from our perspective... and lots of annoyances like discovering that your report was simply tossed because some element was missing, and that was never communicated back to us. Worst of all... the loop is never closed. Fixed or not, there's no communication back to the bug reporter... even when it's obviously needed. I know that I personally saw your request... that I've been having trouble with crashes and socket drops, despite a top notch connection, with monitoring tools that validate such.... basically I'm the type of person that you sent your request to.... but I simply never considered responding because of how frustrating communications with you guys are. If one gets burned you dont run to touch the stove real fast. After all... you only got 40 bug reports... it must be a non-issue that you can just write off. Surely the large number of posts in the forums regarding these problems must be figments of the imagination... there couldn't possibly be any other reason why you get so few bug reports.... surely nothing like a system that's hard to work with and frustration with previous poor experiences re: the process
john roe Children of Gjallarhorn	Posted - 2009.04.10 16:36:00 - [43] Edited by: john roe on 10/04/2009 16:35:49 Originally by: Tom Peeping Less than 40 bug reports have been received with the information we have requested. Based on this and our connection graphs it is clear that this issue has affected a small number of users from different parts of the world. LOL.... do you guys even play your own game? The only way we have been able to do that so far is by artificially creating packet loss of 30% or higher, this would indicate an issue with the userÆs connection as opposed to our software or hardware. Some of the reports we have received however hinted at other possibilities that we want to explore fully before completely closing the door on this. LOL... again... do you even play this game? You might want to consider whether maybe you're not getting responses because people are so frustrated with how useless filing these bug reports has been historically. I know that I personally have found the "tech support" experience with CCP to be highly annoying. As is, there's very little communication from our perspective... and lots of annoyances like discovering that your report was simply tossed because some element was missing, and that was never communicated back to us. Worst of all... the loop is never closed. Fixed or not, there's no communication back to the bug reporter... even when it's obviously needed. I know that I personally saw your request... that I've been having trouble with crashes and socket drops, despite a top notch connection, with monitoring tools that validate such.... basically I'm the type of person that you sent your request to.... but I simply never considered responding because of how frustrating communications with you guys are. If one gets burned you dont run to touch the stove real fast. After all... you only got 40 bug reports... it must be a non-issue that you can just write off. Surely the large number of posts in the forums regarding these problems must be figments of the imagination... there couldn't possibly be any other reason why you get so few bug reports.... surely nothing like a system that's hard to work with and frustration with previous poor experiences re: the process word... i have tried to send my LOGserv. data 3 times! every time my zip/whatever files were rejected by server. then i gave up and never filled out any more bug reports about that issue. what for? just to wast some time fighting your stupid petition system? to hell with it! really. peace.
Kamikazee Joe Minmatar Dark-Rising	Posted - 2009.04.11 03:37:00 - [44] I agree with you guys whole-heartedly, come one CCP, give us an update or SOMETHING!
Nherann	Posted - 2009.04.12 10:48:00 - [45] I don't know if this will help as a trouble shooting aid or not, but for what it's worth... I've been trying to solve a really wretched socket-closed issue (I can't stay connected for more than a few minutes) and to that end I've been running PingPlotter in the background to try and track down the underlying fault. Maybe it's just me and my situation, but so long as PingPlotter is active, my connection to the game is rock solid. (One disconnect in something like 10 hours of play.) The moment I turn PingPlotter off, the disconnects immediately start again.
Kamikazee Joe Minmatar Dark-Rising	Posted - 2009.04.12 11:39:00 - [46] Originally by: Nherann I don't know if this will help as a trouble shooting aid or not, but for what it's worth... I've been trying to solve a really wretched socket-closed issue (I can't stay connected for more than a few minutes) and to that end I've been running PingPlotter in the background to try and track down the underlying fault. Maybe it's just me and my situation, but so long as PingPlotter is active, my connection to the game is rock solid. (One disconnect in something like 10 hours of play.) The moment I turn PingPlotter off, the disconnects immediately start again. I've also noticed that having pingplotter running increases stability somewhat, but unfortunately no where near as much as it has for you. Ready to top myself...
Danica Calisto Gallente Corvan Heavy Industries Elite Trade Group	Posted - 2009.04.12 12:01:00 - [47] Edited by: Danica Calisto on 12/04/2009 12:15:08 I am starting to wonder whether legal action based around "failure to comply with terms of paid subscription content" is a thing anyone is considering atm? I for one have been researching into this problem for a while now, and the fault mainly seems to lay with poor quality traceroutes to CCP's servers... eg. a poor telcity, godaddy (most seem to be around hong kong, or london) server causing massive amounts of dropped packets from said servers (my personal packets lost was around the 70 - 80 percent mark at one stage), amounting to dropouts ranging from seconds, to minutes, to hours depending on the users traceroute path. Most seem to be Vista, or service pack XP users, in southern Earth areas (a few northern hemisphere as well, it seems now), most of who are on particular high end ADSL or ADSL2+ connections. I for one, being an Australian, pay upward of $25 AU a month to play EVE, and have been throwing my dollars down the drain since NOVEMBER 08 (Yes, count it CCP... that's 5 WHOLE months!) suffering this packet loss issue, with socket disconnections now ranging between 2 to 5 minutes of game time before crash to login. You (CCP) were able to put your efforts into releasing another fine upgrade to your servers, and yet another fine expansion pack... with the same buggy issues included? People are still complaining about issues 5 months after they originally surfaced! I certainly hope that CCP will be recompensating those players who reported the dropouts, in some manner. I have been playing EVE faithfully since 2003, and feel somewhat jaded that my 3 VERY lengthy petitions have so far been met with "we're working on it", "ask your ISP what their problem is" or "we can't help". We have established that it's not our ISP's! We have established that it is not your faithful subscriber's machines! We have all heard the run-around answers before! What exactly are we paying you for CCP? Edit: Just thought I would add that, while typing this forum post up, my eve connection dropped twice! And not once did I even get a second of dropped connection, nor even a slight crackle, in the Ventrilo alliance chat that I was talking in the whole time!
Serra Polaris Amarr Trichomes Unlimited	Posted - 2009.04.12 18:35:00 - [48] I guess my post isn't much help but I had maybe 2-3 socket closed problems throughout the first 5 months or so of playing eve, and none since this patch. I do however get client errors that cause Eve to close maybe 2-3 times a day which doesn't bother me that much (usually when I click on assets or the market).
Steeel Rod	Posted - 2009.04.12 22:22:00 - [49] I use 2 computers, 1 with vista and 1 with xp. Problem happens with both. My pings are crap, about 220-240 ms. My problem seems to be so bad that when I open a second connection, it will shut my first one down with socket closed. It also does as others report, when jumping through a gate, or when pullin gup jita market orders.
Ze Comerciante Aperture Military Research	Posted - 2009.04.14 03:22:00 - [50] yeah i've been getting socket closed for a couple days now. Some DP around my area prolly got fubared somehow and my internet is being crappy (can hardly access the isps DNS server, been using openDNS for a while...). Because of that I've been having about 30/40% packet loss while still keeping 8Mbit stable downloads (odd i know!). And though such packet loss usually sucks for online games, it mostly affects FPS games (being slow and jumpy) and EVE(not working)!! All other MMOs I've ever tried (lots during my eve playing time) don't react remotely like that (none have anywhere near 50k connections at any given time!). So could be an assortment of factors, pushed to visibility by a high packet loss. Something server side isn't reacting well to it, something in the routing hubs can't handle losses with that many connections, something else or just a combination of all three. It's like the need for speed initiative just went and said, "Well, unstable connections clog our network, so just screw them! ".

Kamikazee Joe Minmatar Dark-Rising	Posted - 2009.04.14 07:04:00 - [51] Originally by: Danica Calisto Edited by: Danica Calisto on 12/04/2009 12:19:08 Edited by: Danica Calisto on 12/04/2009 12:15:08 I am starting to wonder whether legal action based around "failure to comply with terms of service / paid subscription content" is something anyone is considering atm? I for one have been researching into this problem for a while now, and the fault mainly seems to lay with poor quality traceroutes to CCP's servers... eg. a poor telcity, godaddy (most seem to be around hong kong, or london) server causing massive amounts of dropped packets from said servers (my personal packets lost was around the 70 - 80 percent mark at one stage), amounting to dropouts ranging from seconds, to minutes, to hours depending on the users traceroute path. Most seem to be Vista, or service pack XP users, in southern Earth areas (a few northern hemisphere as well, it seems now), most of who are on particular high end ADSL or ADSL2+ connections. I for one, being an Australian, pay upward of $25 AU a month to play EVE, and have been throwing my dollars down the drain since NOVEMBER 08 (Yes, count it CCP... that's 5 WHOLE months!) suffering this packet loss issue, with socket disconnections now ranging between 2 to 5 minutes of game time before crash to login. You (CCP) were able to put your efforts into releasing another fine upgrade to your servers, and yet another fine expansion pack... with the same buggy issues included? People are still complaining about issues 5 months after they originally surfaced! I certainly hope that CCP will be recompensating those players who reported the dropouts, in some manner. I have been playing EVE faithfully since 2003, and feel somewhat jaded that my 3 VERY lengthy petitions have so far been met with "we're working on it", "ask your ISP what their problem is" or "we can't help". We have established that it's not our ISP's! We have established that it is not your faithful subscriber's machines! We have all heard the run-around answers before! What exactly are we paying you for CCP? Edit: Just thought I would add that, while typing this forum post up, my eve connection dropped twice! And not once did I even get a second of dropped connection, nor even a slight crackle, in the Ventrilo alliance chat that I was talking in the whole time! I hope someone has actually read this CCP, i know i'll be petitioning AT LEAST the potential game time i've lost...
karagir Red Star Coalition Initiative Associates	Posted - 2009.04.14 09:18:00 - [52] Eve working without any problems related to connection before patch - check No changes in provider / service since a year - check Every other software 'n games requiring constant connection - check (incl Guild wars for example, vent, skype, etc etc) Lag problems after patch - check, this was considered as a regular issue (my third expansion since i joined eve) Connection problems AFTER apoc - check. First - random disconnects. Later on, till today - after launching EVE for the first time@ home, i need to reconnect 3-6 times, random moments, socket errors mixed up with application crash ('memory could not be read/written'). Memcheck - done Reinstallation of entire drivers set, system cleanup, reinstallation of eve client, emptying game cache - all check. Sorry CCP, but it's not my fault, either not fault of internet provider. While everything else works fine I cannot blame anything but Eve after patch. Am I right? While it's not a big deal when mining/trading, i stopped making any missions. I got used to 'patch times', when we need to wait few weeks for You to stabilise everything, I know we play most complicated game on most sophisticated server... But patience is slowly going away...still slowly...but.. fun factor gets worse and worse. I just hope you will manage this. RGDS, Kara
Kamikazee Joe Minmatar Dark-Rising	Posted - 2009.04.14 12:13:00 - [53] Ok CCP i am 3 seconds from commiting murders. I have just setup EVE on a different computer, with a different version of windows, with a different router, with a different internet connection, with a different service provider, from a different location, AND GETTING EXACTLY THE SAME PROBLEM. So in conclusion: NOT A CLIENT SIDE PROBLEM - ball in your court. Interestingly it was god damn telecity again screwing me over, how bout getting a list of the problem locations and re-routing? It seems to be the same few. Who else is getting telecity issues and where are u located? I'm east-coast Australia
Gutsa	Posted - 2009.04.14 20:35:00 - [54] i just reactivated 3 accounts, just to get constantly disconected.... Wow ty alot CCCP.......
Rezaa Aliastra	Posted - 2009.04.15 01:39:00 - [55] Well for my part; I was getting tons of random socket errors. I could play for 3 hrs and nothing, then all of the sudden I couldnÆt play more than 5 minutes with out getting disconnected 5 times in a row. Need less to say this drastically affected game play. I couldnÆt deploy drones, I always had to refit to perm run my tank ECT. Needless to say this was very annoying to corp mates as well. So I decided to do some investigating of my own (client/network side). To make a technical and (to some) boring topic shorter, with the current build the network-client protocols seem to have been changed, with regard to latency. For most people this shouldnÆt be a problem. HOWEVER; for the people using wireless routers in high EMI zones (Close to power lines ECT) this can be a serous problem. When a wireless router encounters high EMI interference then tend to ôburstö backlogged packets (some do more than others). In effect what you get is erratic connection loss. (Over very short periods of time) Solution; in my case switching back to a hard line router for my gaming PC COMPLETELY ELEMINATED the problem. Since I seen the correlation of ôbursting packetsö and ôsocket errorsö, and switched back to a hard line router I have not had a SINGLE disconnect. I canÆt promise this will fix other peoples problems. But if youÆre on a wireless router give it a try. And given other posts in this thread I strongly believe this is the root issue.
Gutsa	Posted - 2009.04.15 10:35:00 - [56] i have a belkin router, changing to a d link gaming router can fix this problem?
Lord TYMAN You're Doing It Wrong	Posted - 2009.04.15 11:14:00 - [57] confirming this is fcking annoying.
Pit Sager Sebiestor tribe	Posted - 2009.04.15 13:57:00 - [58] Originally by: Lord TYMAN confirming this is fcking annoying. qft
Kamikazee Joe Minmatar Dark-Rising	Posted - 2009.04.16 05:21:00 - [59] Originally by: Rezaa Well for my part; I was getting tons of random socket errors. I could play for 3 hrs and nothing, then all of the sudden I couldnÆt play more than 5 minutes with out getting disconnected 5 times in a row. Need less to say this drastically affected game play. I couldnÆt deploy drones, I always had to refit to perm run my tank ECT. Needless to say this was very annoying to corp mates as well. So I decided to do some investigating of my own (client/network side). To make a technical and (to some) boring topic shorter, with the current build the network-client protocols seem to have been changed, with regard to latency. For most people this shouldnÆt be a problem. HOWEVER; for the people using wireless routers in high EMI zones (Close to power lines ECT) this can be a serous problem. When a wireless router encounters high EMI interference then tend to ôburstö backlogged packets (some do more than others). In effect what you get is erratic connection loss. (Over very short periods of time) Solution; in my case switching back to a hard line router for my gaming PC COMPLETELY ELEMINATED the problem. Since I seen the correlation of ôbursting packetsö and ôsocket errorsö, and switched back to a hard line router I have not had a SINGLE disconnect. I canÆt promise this will fix other peoples problems. But if youÆre on a wireless router give it a try. And given other posts in this thread I strongly believe this is the root issue. I'm not really close to powerlines but i'll try this out and get back to ya, thanx for the research, maybe CCP should give u a job lol. And on a side note i don't see anything in the 1.1 patch notes about the socket errors, i hope for everyones sake CCP u just accidently left that text out...
Lorgoth DEATHFUNK Atlas Alliance	Posted - 2009.04.16 20:50:00 - [60] Edited by: Lorgoth on 16/04/2009 20:51:36 [ 2009.04.16 20:33:12 ] (info) Connection to server lost, [ 2009.04.16 20:33:41 ] (info) Connection to server lost, [ 2009.04.16 20:34:08 ] (info) Connection to server lost, [ 2009.04.16 20:38:51 ] (info) Connection to server lost, [ 2009.04.16 20:40:40 ] (info) Connection to server lost, ...just to be ABLE to switch skills! i dont even dream about playing. in fact i havent been even dreaming about playing this stupid and unplayable game since Fall last year. [ put any random, dirty words describing this SNAFU ] Dear CCCP, i dont even have strength to be mad at you... but instead i have a joke for you: customer calling CCCP: - Hi! I have been subscribing one of your games... - Yes? - ...and it's not working very well - You have already said that, sir ps. i would post it with Pit Sager (as i intended) but your forum claims he still has 8 days ban left, which isnt true ofc... but it only proves your forum suck as badly as your game and patches. whatever.... Eve related signature below : IF... you want to be able to post on CAOD on your alt... - just join our lovely Corp (Children of Gjallarhorn) HQ at Mastakomon V - CB. cheers

Rezaa Aliastra	Posted - 2009.04.17 04:13:00 - [61] Originally by: Gutsa i have a belkin router, changing to a d link gaming router can fix this problem? I would suggest switching to a hard line, at least temporarily. With out knowing how D-link deals with EMI there is no way of knowing if itÆs a step in the right direction. If a router is UL listed then it must deal with moderate levels of EMI. (ThatÆs a requirement for certification) However the method used to combat EMI is left up to the individual manufactures. As I understand it some brands use spread frequency shifting wile others use ôburstingö (Lots of info/packets sent in a very short time) and with out knowing up front which is used, you may be throwing your money away for nothing.
john roe Children of Gjallarhorn	Posted - 2009.04.17 04:32:00 - [62] Connection to server lost, Connection to server lost, [ 2009.04.17 04:24:06 ] (info) Connection to server lost, [ 2009.04.17 04:25:05 ] (info) Connection to server lost, [ 2009.04.17 04:25:37 ] (info) Connection to server lost, [ 2009.04.17 04:26:12 ] (info) Connection to server lost, - almost saw a station here. started to load but... you know... cccp [ 2009.04.17 04:26:51 ] (info) Connection to server lost, [ 2009.04.17 04:27:39 ] (info) Connection to server lost, [ 2009.04.17 04:28:21 ] (info) Connection to server lost, [ 2009.04.17 04:28:54 ] (info) Connection to server lost, [ 2009.04.17 04:29:23 ] (info) Connection to server lost, ---------------------------------------------------------- Good Morning, CCCP how you doin'? as you can see i'm not too good. not too good 'cause of 'connection to server lost' issue. you have changed something in code or in server settings around half a year ago, maybe it's a time to 'unchanged' it, dont you think? lots of hate, jr o/
Kamikazee Joe Minmatar Dark-Rising	Posted - 2009.04.17 04:39:00 - [63] Originally by: Rezaa Originally by: Gutsa i have a belkin router, changing to a d link gaming router can fix this problem? I would suggest switching to a hard line, at least temporarily. With out knowing how D-link deals with EMI there is no way of knowing if itÆs a step in the right direction. If a router is UL listed then it must deal with moderate levels of EMI. (ThatÆs a requirement for certification) However the method used to combat EMI is left up to the individual manufactures. As I understand it some brands use spread frequency shifting wile others use ôburstingö (Lots of info/packets sent in a very short time) and with out knowing up front which is used, you may be throwing your money away for nothing. I tried a hard line to my router but unfortunately no dice, thanks for the attempt tho mate. As for you and your patch CCP, took all of 30 seconds before i was disconnected again... =/
Rezaa Aliastra	Posted - 2009.04.17 04:47:00 - [64] Originally by: Kamikazee Joe I'm not really close to powerlines but i'll try this out and get back to ya, thanx for the research, maybe CCP should give u a job lol. And on a side note i don't see anything in the 1.1 patch notes about the socket errors, i hope for everyones sake CCP u just accidently left that text out... Please donÆt think that just because youÆre not close to power lines that there isnÆt significant EMI around you. There are HUGE numbers of things that can (and do) put out ALOT of EMI. I very brief and partial list; Sun activity Time of day Atmospheric conditions Cars (I can actually ôwatchö cars go by on my oscilloscope) Car repair shops (welders HUGE!!) Buildings Terrain (Valley-Flatlands) TV towers Humidity Fluorescent lights (Huge) This is not a complete list by any means. And most of these donÆt put out high levels of EMI by themselves. But when you put a bunch of these around a single spot you make a ôHot spotö where EMI is focused to a stronger degree than the surrounding area. The ONLY way to know if you have an EMI problem is to use an oscilloscope. (Along with an FM dipole antenna for the frequency range you want to scan) Since most people have no idea what and oscilloscope is, or how to use one. The easiest solution is (in my opinion) to switch to a hard line. If people donÆt have the tools/skill sets to directly address the problem, itÆs best just to side step the problem entirely. And switching to a hardline does that nicly. Just as a little background IÆve had this router for several years now, and lived in the same home for the same time. ItÆs only EVE that I have this problem with (on my gaming PC) all of my other computers and programs are fine. I suspect that the EVE cluster is recognizing the bursting pattern as lost packets. IÆm not 100% sure of this, since I donÆt have access to the information CCP has collected in their testing. BUT given what CCP have said along with other posters comments; I feel my conclusions have a fairly strong argument.
Rezaa Aliastra	Posted - 2009.04.17 04:50:00 - [65] Edited by: Rezaa on 17/04/2009 04:50:14 Originally by: Kamikazee Joe Originally by: Rezaa Originally by: Gutsa i have a belkin router, changing to a d link gaming router can fix this problem? I would suggest switching to a hard line, at least temporarily. With out knowing how D-link deals with EMI there is no way of knowing if itÆs a step in the right direction. If a router is UL listed then it must deal with moderate levels of EMI. (ThatÆs a requirement for certification) However the method used to combat EMI is left up to the individual manufactures. As I understand it some brands use spread frequency shifting wile others use ôburstingö (Lots of info/packets sent in a very short time) and with out knowing up front which is used, you may be throwing your money away for nothing. I tried a hard line to my router but unfortunately no dice, thanks for the attempt tho mate. As for you and your patch CCP, took all of 30 seconds before i was disconnected again... =/ Im sorry to hear that. Have you run a trace route?
john roe Children of Gjallarhorn	Posted - 2009.04.17 05:38:00 - [66] jumping to next system... [ 2009.04.17 05:35:29 ] (info) Connection to server lost, [ 2009.04.17 05:35:58 ] (info) Connection to server lost, [ 2009.04.17 05:36:27 ] (info) Connection to server lost, [ 2009.04.17 05:36:58 ] (info) Connection to server lost, loaded...
Ringlord Caldari DEATHFUNK Atlas Alliance	Posted - 2009.04.17 09:23:00 - [67] connection lost connection lost Connection to server lost, [ 2009.04.17 08:43:55 ] (info) Connection to server lost, logged in, checking skills, checking standings... connection lost, The connection to the server was closed. Connection to server lost, Connection to server lost, Connection to server lost, [ 2009.04.17 08:51:24 ] (info) Connection to server lost, [ 2009.04.17 08:52:15 ] (info) Connection to server lost, logged in, checking standings...
Ringlord Caldari DEATHFUNK Atlas Alliance	Posted - 2009.04.17 09:57:00 - [68] jumping... Connection to server lost, Connection to server lost, [ 2009.04.17 09:51:32 ] (info) Connection to server lost, Transportation something... [ 2009.04.17 09:52:01 ] (info) Connection to server lost, Connection to server lost, The connection to the server was closed. Connection to server lost, Connection to server lost, Connection to server lost, ... online. you realise your so called 'soft' aint working, right? cant imagine some ppl pay real money for that. wow. you suck.
Muskaos	Posted - 2009.04.17 13:27:00 - [69] Yes, it's gotten much worse for me, too. I can maybe get a few build jobs started, but that's it. Sometimes I don't even get to the character selection screen. It freezes when trying to grab any database data from tranquility, opening corp hanger, market, station build slots, all of them cause me to loose sync, and time out a minute later...
Kazuo Ishiguro House of Marbles Zzz	Posted - 2009.04.17 18:32:00 - [70] Originally by: CCP Fallout The only way we have been able to do that so far is by artificially creating packet loss of 30% or higher, this would indicate an issue with the userÆs connection as opposed to our software or hardware. I believe there may be an interaction between EVE and people's hardware that causes the problems some of the time. With several different PCI wireless cards, I have often found that packet loss between my PC and my wireless router jumps substantially (from < 1% to over 30%) when the client is running, and at no other times, even when running other 3D games. During these times I have always got very frequent socket closed errors, to the point of not being able to get past the character selection screen because the client keeps rebooting. The rest of the time, with the client not running, packet loss has not affected the connection. Is it possible that the PCI bus is being saturated by the client, causing packet loss that triggers the socket closed errors? Or maybe this is an issue with defective motherboards? Perhaps someone could experiment by turning on vsync (interval one iirc) to see if that helps? --- 20:1 mineral compression ISRC Racing, Season 7 - schedule

john roe Children of Gjallarhorn	Posted - 2009.04.17 18:34:00 - [71] i just logged in! first attempt, first shot and 'boom' im online. ...i was drinking beer and listening to one of Dane Cook's stupid shows 'Creepy guy @ work'. you think it could be my solution? Dane Cook? is it really my answer? Does Dane Cook fix 'Socket Closed' issue? i'll investigate it. will let you know. stay tuned.
john roe Children of Gjallarhorn	Posted - 2009.04.17 18:39:00 - [72] ...not it isnt :] CTD on log in on 2nd account. meh, i though i was close... already imagined myself with Noble Peace Price. :/
Kamikazee Joe Minmatar Dark-Rising	Posted - 2009.04.18 05:07:00 - [73] Hey Rezaa i've noticed my new trace route doesn't have telecity in it which is a bonus but now the last few hops have like 5% packet loss each so i'm still getting disconnected a fair bit =/
Grall Sek Caldari CREO Technologies	Posted - 2009.04.18 12:15:00 - [74] Come on guys, stop blaiming packet loss and telecity, it might help a bit but they are not the main reason for socket closed. Try and use http tunnel
Dark Sin	Posted - 2009.04.18 22:30:00 - [75] i have three different PC's which i use for eve 1 xp and 2 vista, i had no socket close errors before patch and now i cant go and smoke a cigarette and all clients on all PC's are disconnected. my internet isn't the problem, apart from eve nothing else is slow or disconnecting its just your software that is laggy and crashing
Dark Sin	Posted - 2009.04.18 22:37:00 - [76] the best part is that you dont get the to see the disconnect alot of time too. if i dont try to do aything in eve it doesnt show. so i cant camp anything with out having to click and move a bit every minute to check if i am still connected. I have 7 accounts of which some have been around since 2003 this is the worst eve has ever been for me. and stop telling me its my internet. you patched your software lately. my stuff at home hasnt been changed.. logic tells me that the errors must be at your end
john roe Children of Gjallarhorn	Posted - 2009.04.19 08:31:00 - [77] Originally by: Dark Sin the best part is that you dont get the to see the disconnect alot of time too. if i dont try to do aything in eve it doesnt show. so i cant camp anything with out having to click and move a bit every minute to check if i am still connected. I have 7 accounts of which some have been around since 2003 this is the worst eve has ever been for me. and stop telling me its my internet. you patched your software lately. my stuff at home hasnt been changed.. logic tells me that the errors must be at your end word, but when you are confronted with CCCP... logic doesnt no apply. :]
Ravcharas	Posted - 2009.04.19 14:49:00 - [78] What's weird about this error is when I get it, it brings my entire system down with it. The browser, spotify, what have you. It's as if eve locks up my nic or vista's network handling. My flatmates connection is still running, and if he's logged in on TQ - he stays logged in. I have to reboot to get the connection back.
ZCorp Gallente Center for Advanced Studies	Posted - 2009.04.19 19:45:00 - [79] Hmm, +1 to the list of people experiencing disconnects. The client connection to the server was 99.999% stable before the last patch. I could AFK at a POS or station for >12hrs. Now when I log in I can disconnect any time from 2 minutes to 1hr. I can rarely stay online for more than 1hr. This occurs on both a Windows Vista 64bit and Windows XP machine. Both machines are connected to a Wireless 802.11n network. No problems with connectivity to the server from what I can see. C:\Users\ping 87.237.38.200 Pinging 87.237.38.200 with 32 bytes of data: Reply from 87.237.38.200: bytes=32 time=40ms TTL=119 Reply from 87.237.38.200: bytes=32 time=40ms TTL=119 Reply from 87.237.38.200: bytes=32 time=38ms TTL=119 Reply from 87.237.38.200: bytes=32 time=41ms TTL=119 Ping statistics for 87.237.38.200: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 38ms, Maximum = 41ms, Average = 39ms Tracert shows 11 hops to the server, no packet loss.
kendo Collins Amarr BlackTalon Mining Corp	Posted - 2009.04.19 23:28:00 - [80] Belkin N1 vision router many socket closed errors but installed this pre release firmware software and all seems fine now,follow the instructions carefully and it may work for you. http://www.belkin.com/uk/support/product/?lid=enu&pid=F5D8232uk4 good luck

Laumer Dorsai	Posted - 2009.04.20 07:21:00 - [81] Just wanted to toss in my two cents worth. I started playing only a week ago. About three days before the last update. Those first days I had no problems at all. However, since the update and my decision to become a paying member I have been plagued with the socket loss problem. So I followed what CCP said to do about creating a bug report with the logfile attached. Suprise suprise all I got in return is a terse reply saying that the problem was already noted. I know that nothing changed on my laptop between my trial and becoming a paying member so I guess that just leaves CCP. On the bright side being a rookie means I can squeeze in the training missions between dropouts but going out pirate hunting seems an unlikly prospect.
john roe Children of Gjallarhorn	Posted - 2009.04.20 12:34:00 - [82] Originally by: Laumer Dorsai Just wanted to toss in my two cents worth. I started playing only a week ago. About three days before the last update. Those first days I had no problems at all. However, since the update and my decision to become a paying member I have been plagued with the socket loss problem. So I followed what CCP said to do about creating a bug report with the logfile attached. Suprise suprise all I got in return is a terse reply saying that the problem was already noted. I know that nothing changed on my laptop between my trial and becoming a paying member so I guess that just leaves CCP. On the bright side being a rookie means I can squeeze in the training missions between dropouts but going out pirate hunting seems an unlikly prospect. hmm, that would explain why CCCP is working on 'walking into stations!' feature. you will or will not, depends :] and you gonna walk around in station... you will CTD without a warning... log in in a few hours, walk a little more, drop again... etc., without a risk of losing a ship all we'll do it's gonna be switching skills and enjoy stations. cheers
john roe Children of Gjallarhorn	Posted - 2009.04.20 12:35:00 - [83] Originally by: Laumer Dorsai Just wanted to toss in my two cents worth. I started playing only a week ago. About three days before the last update. Those first days I had no problems at all. However, since the update and my decision to become a paying member I have been plagued with the socket loss problem. So I followed what CCP said to do about creating a bug report with the logfile attached. Suprise suprise all I got in return is a terse reply saying that the problem was already noted. I know that nothing changed on my laptop between my trial and becoming a paying member so I guess that just leaves CCP. On the bright side being a rookie means I can squeeze in the training missions between dropouts but going out pirate hunting seems an unlikly prospect. hmm, that would explain why CCCP is working on 'walking into stations!' feature. you will or will not, depends :] and you gonna walk around in station... you will CTD without a warning... log in in a few hours, walk a little more, drop again... etc., without a risk of losing a ship all we'll do it's gonna be switching skills and enjoy stations. cheers
Phelaen Under the Wings of Fury Atrocitas	Posted - 2009.04.20 15:17:00 - [84] its not the router.. you saying that out of the blue my router suddenly has socket errors ? i did not change anything to my setup here. same ISP for last 2 years, since the patch the game crashes within the hour.. on all my laptops and pc's CCP changed something but as usual is giving their customers stuff the blaim. this is getting to the point where eve is just unplayable as i cant really do anything since i know i will crash soon. also when i crash it takes forever to log back on and this website is also down. rol back whatever you changed CCP this affecting alot of paying customers and you seem to be doing practically nothing about it its really starting to ** me of. where are the updates? apart from saying its our ISP's causing this.. Also the power lines around my house havent been increased recently so stop making lame excuses for your ** ups
john roe Children of Gjallarhorn	Posted - 2009.04.20 16:05:00 - [85] Originally by: Phelaen (CCCP)...so stop making lame excuses for your **** ups you must be new to this game, mate.
Refrag	Posted - 2009.04.20 16:05:00 - [86] Yeah funny stuff. I've been having issues with this as well since the last patch. Even reinstalled the client because it would not even start anymore, worked like a charm.... for 5 minutes. Then the socket issues came back again. My machine hasn't changed. My ISP hasn't changed. My router/cables haven't changed. Please fix this... my alliance is having alot of fun and i want to join!
Dr BenDover	Posted - 2009.04.20 16:43:00 - [87] OK I think a few people need to calm down and listen to the facts here. This isn't CCPs fault it is the fault of a company that does network transit from the Docklands Datacentres in London called Telecity, you have seen their name crop up in some of the trace routes earlier in the thread. Taking some time to have a look at their published transit/router settings they seem to be out of date from what I and a friend who work on boring techy stuff have observed. This in itself will not cause a problem like people including myself are experiencing. Looking at traffic reports and the like the router that is part of one of the 4 possible transit routes to the EvE server found at 87.237.38.200 has a flakey machine on it. This could be hardware/software/setup/someone spilt coffee on it there is no way to know. The problem is that this issue is intermittent so it might not be the one router but some routing issues where two routers have entered into a cyclic relationship where their believe they should route traffic to each other and so your messages never get to the server and the server cannot talk to you until auto loadbalancing procedures on the routers kick in and give you another route. This is unlikely as all decent hardware will pick up on this and fix it so it would be a case of having two routers being damaged and getting confused and sending traffic back and forth endlessly. This also explains why it is only happening to some people and not others. Since there are four ways in and it all depends on how peering is setup by your ISP. The only way for this to be resolved realistically is for CCP to contact Telecity who they will be paying alot of money too to provide a high speed transit route and ask them to sort out the router in question which from looking at its name is dedicated to CCP. In the interim your network guys could just disable all traffic going to Telecity until it is sorted. The effect this will have on those who are having problems would be minimal since the number of hops between the Telecity transit route and the next best is one so taking for example a 9 hop route up to 10 hops. How you can resolve this problem? In all hounesty there is very little you can do. You could contact your ISP and ask them to contact Telecity about the issue as well but they are unlikely to do so since it is not on their network and is not part of the backbone connection. What you can do it use proxy to forward the traffic for EvE so that you end up going through one of the other three transit providers. However this can add latency to your connection as well as potentially be insecure unless you have a proper vpn tunnling your traffic encrypted to the proxy. If you do not feel confident in playing around with vpns and lots of networking stuff then you just have to be patient until someone at CCP calls Telecity and tells them to sort it out.
john roe Children of Gjallarhorn	Posted - 2009.04.20 17:23:00 - [88] ok, good reading mate. may i add that some of us, like myself, have this problem for over a 6 months now, ok? so... maybe it's time to pick up the f-!@#$-ing phone, cccp and call TeleCity or some other duAAb-A55es to solve this issue, ok? for your convenience i managed to get TeleCity number, it's : 555-we-dont-give-a-fock-LoL-Rotfl-haha ... and ask for Charlie. i hope you gonna solve this issue soon. just in case i'm going to my accounts managers and i'm gonna cancel my subscribtion of this fail-soft-hard-ware of yours. cheers
bigsteve Minmatar STK Scientific The Initiative.	Posted - 2009.04.20 18:58:00 - [89] i am having the same Packet Loss issues too. Currently doing gathering Ping plotter & Logserver files for Petition. Current have 28% packet loss is at 63.218.13.22 - telecity.ge9-9.br02.ldn01.pccwbtn.net ==-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Who Blew me
Grall Sek Caldari CREO Technologies	Posted - 2009.04.20 19:18:00 - [90] Come on everyone, lets blame telecity even the ones that dont go through their routers

Muskaos	Posted - 2009.04.20 20:57:00 - [91] I haven't been routed through a telecity router in over a week, but my client still desyncs and looses connection. Like many here, I have changed nothing on my end from the time where my connection was 100% reliable. This is something CCP changed at their end, and they need to FIX IT. I cannot do anything but change skills reliably at this point in time, and while it's nice to see my SP totals climb, I could do this for free playing ProgressQuest, TYVM. I've submitted a bug report on this, we will see what happens, but I'm not optimistic...
Dr BenDover	Posted - 2009.04.20 21:16:00 - [92] Originally by: Grall Sek Come on everyone, lets blame telecity even the ones that dont go through their routers Yes it doesn't solve everyones issues but I suspect is related to those who have been having problems in the last week or so.
john roe Children of Gjallarhorn	Posted - 2009.04.20 21:22:00 - [93] Originally by: Grall Sek Come on everyone, lets blame telecity even the ones that dont go through their routers hell, i could blame cute, cudly panda and put it even as ritual sacrifice it that would help. seriously :]
Crimsonjade Amarr Secret Service	Posted - 2009.04.21 06:02:00 - [94] what i dont understand is why it affects me only on TQ. tried a dozen times and nothing sofar will make me crash on SiSi. this only started about 3 weeks ago. before that i never had any problems. No new hardwear, just updating software and new eve client. how ever being laid off the 1st of april has given me time to reflect upon a new career line
Levanel	Posted - 2009.04.22 00:21:00 - [95] Been having this issue ever since empyrean age came out. At first, forwarding connections via ssh tunnel worked (with expected increase in lagtime) but eventually, socket errors started cropping up on the tunnel too. It didn't matter which route packets took, same errors all the time. It feels just like getting bad reception on a cellular phone, with dropped calls. Lately, I've been getting socket errors upon logging in. I have to at least log in 3 times to appear in station. And just about any action results in a socket error (eg: jump cloning, jumping through a gate, even "ffs" switching ships). It's gotten to the point where my interest in EVE has severely diminished.. only productive thing I can do (dare say) is to skill flip. Ever since goonswarm started taking over Delve, I've only been in one major fleet battle. ONLY ONE.. BECAUSE of this. It didn't matter when local spiked to 1k+ or being fleet warped to a pos, I would just get it in ass.. literally. THANKS FOR NOTHING CCP. I seriously hope you fix this problem as I've exhausted my ideas to stay connected.. (those GMs aren't helping btw)
Nean Derthal Minmatar Eve Defence Force Imperial Republic Of the North	Posted - 2009.04.22 01:31:00 - [96] Edited by: Nean Derthal on 22/04/2009 01:34:30 Next are 2 places where i have eve installed, one is stable the other drops like 10 times in an hour. http://img10.imageshack.us/img10/4595/8723738200.png http://img12.imageshack.us/img12/4595/8723738200.png Yes, the crappy one with huge packet losses is the one i can play eve perfectly, dont say packet loss is the cause of this edit: unfortunatly the stable one is at the office
john roe Children of Gjallarhorn	Posted - 2009.04.22 12:47:00 - [97] Edited by: john roe on 22/04/2009 12:47:49 [ 2009.04.22 10:37:28 ] (info) Connection to server lost, so... how are things going with that issue, CCCP? any update?
Pit Sager Sebiestor tribe	Posted - 2009.04.23 05:19:00 - [98] connection lost, connection lost, [ 2009.04.23 05:13:55 ] (info) Connection to server lost, connection lost, nc, cccp.
Cosmo Raata Federation of Freedom Fighters Aggression.	Posted - 2009.04.23 06:02:00 - [99] Well, I think I can provide a little bit of intel regarding the issue. I recently purchased a new computer. I am using the same connection that I had with my old computer. Old computer clients never crashed. New computer clients crash randomly, but mostly when a client is idle (afk). I'm glad I dont crash during pvp, but I want this issue resolved. I submitted a bug report a month or so ago, I'll attempt to help by following this. Don't Ban me for my Love of Amarr!
Foolish Bob Caldari The Dirty Rotten Scoundrels	Posted - 2009.04.23 07:31:00 - [100] ok my tuppence worth: I'm flitting back and forth between places so I didn't have time to sort out sisi, but I did some testing whilst I was trying (and failing) to play and then some testing overnight. First here's an "idle" run - basically the stuff I normally have running and nothing else. 1 health warning, I'm on wireless, but before you jump and say that's the issue on the packet loss I'm about to highlight, check out all of the data - it's completely bizarre. Idle Target Name: N/A IP: 87.237.38.200 Date/Time: 22/04/2009 20:24:15 to 22/04/2009 20:45:03 Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 500 0 0.0 0 12 0 my.router [192.168.1.1] 2 500 0 0.0 16 97 18 esr5.faraday2.broadband.bt.net [217.47.45.144] 3 500 3 0.6 17 152 18 [217.47.45.13] 4 500 5 1.0 16 153 19 [217.47.45.170] 5 500 2 0.4 17 148 19 [217.41.177.9] 6 500 20 4.0 17 150 21 [217.41.177.66] 7 500 112 22.4 17 151 19 [217.41.177.142] 8 500 71 14.2 17 155 19 [217.41.177.54] 9 500 50 10.0 17 147 19 [217.47.166.90] 10 500 49 9.8 17 204 24 core2-pos5-2.faraday.ukcore.bt.net [194.72.4.53] 11 500 33 6.6 18 77 20 core2-pos0-1-1-0.ealing.ukcore.bt.net [62.6.204.85] 12 500 79 15.8 18 180 24 access1-h-0-0-5.manchester.bt.net [195.99.125.193] 13 500 87 17.4 18 106 21 ldn-s2-rou-1002.UK.eurorings.net [195.66.224.54] 14 500 112 22.4 18 106 23 ldn-s2-rou-1003.UK.eurorings.net [134.222.230.14] 15 500 62 12.4 19 91 21 [134.222.109.115] 16 500 107 21.4 19 57 21 [87.237.36.22] 17 500 82 16.4 19 51 21 [87.237.38.200] Then the same thing but running eve on Foolish Bob - note the packet loss to the router Eve - Foolish Bob Target Name: N/A IP: 87.237.38.200 Date/Time: 22/04/2009 20:45:58 to 22/04/2009 21:06:46 Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 500 38 7.6 0 6 1 my.router [192.168.1.1] 2 500 21 4.2 16 70 19 esr5.faraday2.broadband.bt.net [217.47.45.144] 3 500 30 6.0 16 42 19 [217.47.45.13] 4 500 46 9.2 17 63 20 [217.47.45.170] 5 500 27 5.4 17 53 20 [217.41.177.9] 6 500 30 6.0 17 48 20 [217.41.177.66] 7 500 84 16.8 17 43 20 [217.41.177.142] 8 500 51 10.2 17 37 20 [217.41.177.54] 9 500 32 6.4 17 42 19 [217.47.166.90] 10 500 42 8.4 17 244 25 core2-pos5-2.faraday.ukcore.bt.net [194.72.4.53] 11 500 41 8.2 18 77 21 core2-pos0-1-1-0.ealing.ukcore.bt.net [62.6.204.85] 12 500 82 16.4 19 183 25 access1-h-0-0-5.manchester.bt.net [195.99.125.193] 13 500 42 8.4 19 111 22 ldn-s2-rou-1002.UK.eurorings.net [195.66.224.54] 14 500 59 11.8 19 123 22 ldn-s2-rou-1003.UK.eurorings.net [134.222.230.14] 15 500 84 16.8 19 79 22 [134.222.109.115] 16 500 126 25.2 20 49 22 [87.237.36.22] 17 500 42 8.4 19 51 22 [87.237.38.200] I'm going to need a new post to finish this hang on

Foolish Bob Caldari The Dirty Rotten Scoundrels	Posted - 2009.04.23 07:35:00 - [101] Next to make sure it wasn't just a load thing - I watched Ashes to Ashes in HD on the BBC iPlayer (\o/ for the bbc) - note the lack of packet loss to the router Iplayer - HD TV stream from BBC website Target Name: N/A IP: 87.237.38.200 Date/Time: 22/04/2009 21:51:37 to 22/04/2009 22:12:25 Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 500 1 0.2 0 7 1 my.router [192.168.1.1] 2 500 0 0.0 16 64 23 esr5.faraday2.broadband.bt.net [217.47.45.144] 3 500 28 5.6 16 98 23 [217.47.45.13] 4 500 36 7.2 17 69 23 [217.47.45.170] 5 500 50 10.0 17 72 23 [217.41.177.9] 6 500 68 13.6 17 73 24 [217.41.177.66] 7 500 82 16.4 17 77 23 [217.41.177.142] 8 500 28 5.6 17 106 23 [217.41.177.54] 9 500 46 9.2 17 74 23 [217.47.166.90] 10 500 80 16.0 17 207 28 core2-pos5-2.faraday.ukcore.bt.net [194.72.4.53] 11 500 52 10.4 17 77 24 core2-pos0-1-1-0.ealing.ukcore.bt.net [62.6.204.85] 12 500 61 12.2 18 168 27 access1-h-0-0-5.manchester.bt.net [195.99.125.193] 13 500 65 13.0 19 112 26 ldn-s2-rou-1002.UK.eurorings.net [195.66.224.54] 14 500 94 18.8 18 109 27 ldn-s2-rou-1003.UK.eurorings.net [134.222.230.14] 15 500 69 13.8 19 125 25 [134.222.109.115] 16 500 114 22.8 19 67 25 [87.237.36.22] 17 500 99 19.8 19 50 23 [87.237.38.200] I then ran an overnight logged into a non FW low skill alt that wasn't training or anything - I just sat in rens with the trit market open Eve Non-FW Noob Skill Alt Target Name: N/A IP: 87.237.38.200 Date/Time: 23/04/2009 02:09:01 to 23/04/2009 07:43:12 Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 8021 18 0.2 0 38 1 my.router [192.168.1.1] 2 8021 4 0.0 16 359 19 esr5.faraday2.broadband.bt.net [217.47.45.144] 3 8021 101 1.3 16 166 19 [217.47.45.13] 4 8021 147 1.8 17 414 19 [217.47.45.170] 5 8021 263 3.3 16 226 19 [217.41.177.9] 6 8021 494 6.2 17 463 20 [217.41.177.66] 7 8021 826 10.3 17 168 19 [217.41.177.142] 8 8021 338 4.2 16 188 19 [217.41.177.54] 9 8021 220 2.7 16 168 19 [217.47.166.90] 10 8021 547 6.8 17 246 24 core2-pos5-2.faraday.ukcore.bt.net [194.72.4.53] 11 8021 641 8.0 17 167 20 core2-pos0-1-1-0.ealing.ukcore.bt.net [62.6.204.85] 12 8020 736 9.2 18 213 24 access1-h-0-0-5.manchester.bt.net [195.99.125.193] 13 8021 441 5.5 18 182 21 ldn-s2-rou-1002.UK.eurorings.net [195.66.224.54] 14 8021 968 12.1 18 169 22 ldn-s2-rou-1003.UK.eurorings.net [134.222.230.14] 15 8021 929 11.6 18 165 21 [134.222.109.115] 16 8021 1060 13.2 18 168 21 [87.237.36.22] 17 8021 564 7.0 18 173 21 [87.237.38.200] No router packet loss wtf?!? last post required - sorry for the flood guys
Foolish Bob Caldari The Dirty Rotten Scoundrels	Posted - 2009.04.23 07:40:00 - [102] I logged straight into Bob and ran another test before I have to go off again today. Eve - Foolish Bob Target Name: N/A IP: 87.237.38.200 Date/Time: 23/04/2009 07:43:48 to 23/04/2009 08:22:40 Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 934 135 14.5 0 40 2 my.router [192.168.1.1] 2 934 115 12.3 17 167 28 esr5.faraday2.broadband.bt.net [217.47.45.144] 3 934 219 23.4 17 166 24 [217.47.45.13] 4 934 280 30.0 17 169 24 [217.47.45.170] 5 934 224 24.0 17 169 25 [217.41.177.9] 6 934 259 27.7 17 169 25 [217.41.177.66] 7 934 300 32.1 17 172 25 [217.41.177.142] 8 934 254 27.2 17 167 24 [217.41.177.54] 9 934 217 23.2 17 170 24 [217.47.166.90] 10 934 262 28.1 17 205 30 core2-pos5-2.faraday.ukcore.bt.net [194.72.4.53] 11 934 265 28.4 18 169 26 core2-pos0-1-1-0.ealing.ukcore.bt.net [62.6.204.85] 12 934 273 29.2 18 185 29 access1-h-0-0-5.manchester.bt.net [195.99.125.193] 13 934 235 25.2 18 180 27 ldn-s2-rou-1002.UK.eurorings.net [195.66.224.54] 14 934 290 31.0 19 217 29 ldn-s2-rou-1003.UK.eurorings.net [134.222.230.14] 15 934 327 35.0 19 176 26 [134.222.109.115] 16 934 316 33.8 19 168 26 [87.237.36.22] 17 934 252 27.0 19 167 25 [87.237.38.200] as you can see from the last 2 timestamps, the last bob run is right after the overnight test. Anyway, I hope someone can make sense of that behaviour because to me that just seems bizarre. Oh one of my annoyingly correct friends also said to check about QoS on my router interfering as his company has noticed issues with that in the past - though with the main / alt difference, I guess it shouldn't be that, but I'm just a software monkey so what do I know, so all info is good info as far as I'm concerned.
Kamikazee Joe Minmatar Dark-Rising	Posted - 2009.04.23 11:16:00 - [103] Still waiting not so patiently CCP....
Fomarl	Posted - 2009.04.23 11:47:00 - [104] Edited by: Fomarl on 23/04/2009 11:57:58 Edited by: Fomarl on 23/04/2009 11:57:04 Edited by: Fomarl on 23/04/2009 11:54:01 Hi everyone, I started Playing EVE in December 2008 i think. And I started with 1 acount I have always had socket close problems but they didn't make the game unplayable for me. First when I had 1 acount I sometimes had socket close/Conection to server lost a few times a day and sometimes I had no socket close for days. I've also had a break of EVE and 1-2 months later when I came back I noticed the problem was still there but this time i only had socket close when I logged in so i had to reconect a few times to EVE and then i could play till downtime without having socket close. This reminds me of an MMORPG I've played wich had some problems at there release where i also had to reconect to the server a few times befor I could play, they fixed it after a few months and I havn't had the problem in that game after. But to continue after a while I wanted more than 1 acount, so now I have 3 acounts wich brings me to an other part of this long post wich probaly no one is going to read because its so long. When I stated to log in on more than 1 acount (wich have been said earlyer in somone els post i think) I started to get some more problems. 1-2 of the 2-3 acounts where i am playing on are disconecting every 1-10 min while 1-2 are staying online. wich shows its not my internet conection because if it where i would disconect on all 3 acounts and not on 1 or 2. My computer can easley run EVE more than 3 times so it isnt my computer. So after having this problem i started to do research about this problem. First of all i went to the EVE forums wich had loads of people complaining about socket lose problems since november so luckly for me there where more people with some of this problems. But when i read that CCP said something about that only 40 people posted on the forums about this problem I used many of the chats in EVE to talk about this problem and i found loads and loads of people with this problem and the problem they get disconected when they use more than 1 acount at the same time. I also got sick of all the people that are saying its my internet conection or computer because many of the people i asked about the problem are having more than 1 computer and both are having socket close and there are also people with 2 computers that are problaly using the same internet conection that only have 1 computer that has socket close. So yea i am geting really confused. I can tell one thing there are more people with this problem than the 40 people CCP found on the forums. I am 1 of the people that waited to long with posting about this problem in my case because i am dam lazy and tought ah well they fix it in a few weeks. but there are people that are : 1 To lazy to post on the forums 2 Are thinking its there own conection/computer that is causing the problem (wich could be ofcourse since i am no expert) 3 Are thinking the problem is going to be fixed soon or later And ofcourse there are many more resions why people dont post on the forums I will pay for my 3 acounts as long there is hope they are fixing this problem and if not I am afraid i have to cancel 2 of my 3 subscribsions since playing 1 acount at a time couses disconections but they dont make it unplayable since there are days i hardly have any disconection problems. P.S. Sorry for my bad English and the very long post but I just had to say this.
ChaseTheLasers	Posted - 2009.04.23 15:09:00 - [105] Has anyone managed to get ship reimbursements for this issue given that this is a known issue? A member of our corp has been having this randomly - sometimes it'll happen loads in one night, others it can be fine. He is on a business grade connection with a SLA, so better than your normal connections. I will however point him to this thread.
Pit Sager Sebiestor tribe	Posted - 2009.04.23 15:45:00 - [106] Originally by: ChaseTheLasers Has anyone managed to get ship reimbursements for this issue given that this is a known issue? A member of our corp has been having this randomly - sometimes it'll happen loads in one night, others it can be fine. He is on a business grade connection with a SLA, so better than your normal connections. I will however point him to this thread. good. more ppl whining, bigger chance it will be solved... in this century.
Muskaos	Posted - 2009.04.23 15:58:00 - [107] Am now experiencing nearly 60% P/L on my last 3 hops to Tranquility. Been a week since my bug report was submitted, no updates, no nothing. NOT A HAPPY CAMPER, CCP.
Arin Soon Gallente Crystalline INC Sc0rched Earth	Posted - 2009.04.23 21:05:00 - [108] I was getting about 3 of those drops an hour untill I removed a radio shack cable splitter off my modems line. now I never drop. Wave Boradband (my cable provider) said that the db loss of that splitter caused my packet loss to increase during peak times of my use. once I got rid of it Eve never dropped again...and still hasn't. Maybe people having this issue should look at their modem/router setups.
Lorgoth DEATHFUNK Atlas Alliance	Posted - 2009.04.26 08:24:00 - [109] [ 2009.04.26 08:04:33 ] (info) Connection to server lost, [ 2009.04.26 08:05:20 ] (info) Connection to server lost, [ 2009.04.26 08:12:31 ] (info) Connection to server lost, [ 2009.04.26 08:13:06 ] (info) Connection to server lost, [ 2009.04.26 08:13:40 ] (info) Connection to server lost, [ 2009.04.26 08:14:20 ] (info) Connection to server lost, definitely won't recommend you, cccp. you just suck. have a good day, cause i know i wont. o7 Eve related signature below : IF... you want to be able to post on CAOD on your alt... - just join our lovely Corp (Children of Gjallarhorn) HQ at Mastakomon V - CB. cheers
Magelll	Posted - 2009.04.26 12:29:00 - [110] Hi CCP, are you aware of the fact that with this behavior you are causing a lot of completely unnessecary trouble ? No info since 31.03 ? In my opinion there are three possibilities why you dont answer: 1. you just completely ignore this thread 2. you dont know the importance of a positive relation between yourself and your customers 3. you change to Blizzards mood, we have enough gamers so we "SHXT" on this small amount Am I wrong ? If so please do your job with a little more respect in order to paying customers. If not, shame on you guys. greatings Magelll

Kamikazee Joe Minmatar Dark-Rising	Posted - 2009.04.26 13:15:00 - [111] Ok now this kinda ***es me off. Last nite i logged into to change some skills, and low and behold it didn't take 5 mins... so i thought, whatever i'll open the market that'll screw things up, but no... so thought, number of pilots in space on the map with hang things up... surely enough, no... hrmmmm. Now at this point i was still very skeptical. So i decided to undock gasp* for the first time in a month... it worked. I made a few jumps... everything fine. So i did some missions... an hour in, still no problems... SO SERIOUSLY WTF IS HAPPENING!? I have not changed a single thing in any way what-so-ever! Have u done something in the last few days CCP? Has anyone else experienced this? (i sincerely hope so) There has to be some kind of explanation, but i don't have one. For the sake of everyone posting in this thread i hope someone somewhere can explain this...
Karina Redstar	Posted - 2009.04.27 11:19:00 - [112] Didn't happened too often few months ago, but now it's kind of annoying. Most of the time I get this when playing with multiple accounts. 2009.02.28 19:39:06 SHUTDOWN [3208] connection lost 2009.03.01 09:13:32 SHUTDOWN [3196] connection lost 2009.03.01 10:03:49 SHUTDOWN [3160] connection lost 2009.03.02 20:42:39 SHUTDOWN [3464] connection lost 2009.03.15 11:00:14 SHUTDOWN [3712] connection lost 2009.04.06 17:36:40 SHUTDOWN [3752] connection lost 2009.04.08 16:41:14 SHUTDOWN [3020] connection lost 2009.04.11 15:16:53 SHUTDOWN [2620] connection lost 2009.04.11 19:44:01 SHUTDOWN [2484] connection lost 2009.04.21 20:09:04 SHUTDOWN [2188] connection lost 2009.04.21 21:30:36 SHUTDOWN [1852] connection lost 2009.04.21 21:39:34 SHUTDOWN [3704] connection lost 2009.04.22 20:47:19 SHUTDOWN [2800] connection lost 2009.04.23 22:11:59 SHUTDOWN [2836] connection lost 2009.04.23 22:14:12 SHUTDOWN [2420] connection lost 2009.04.23 22:18:20 SHUTDOWN [608] connection lost 2009.04.23 22:20:40 SHUTDOWN [2444] connection lost 2009.04.23 22:38:26 SHUTDOWN [1688] connection lost 2009.04.26 17:18:13 SHUTDOWN [3280] connection lost 2009.04.26 17:34:24 SHUTDOWN [3804] connection lost 2009.04.26 18:02:15 SHUTDOWN [2464] connection lost 2009.04.26 18:26:43 SHUTDOWN [3088] connection lost 2009.04.26 18:31:01 SHUTDOWN [2116] connection lost 2009.04.26 18:32:22 SHUTDOWN [2456] connection lost 2009.04.26 18:42:08 SHUTDOWN [3272] connection lost 2009.04.26 21:16:54 SHUTDOWN [3860] connection lost 2009.04.26 21:18:46 SHUTDOWN [240] connection lost 2009.04.26 21:20:05 SHUTDOWN [1900] connection lost
PaddyPaddy Nihildarnik Gallente H A V O C	Posted - 2009.04.27 16:46:00 - [113] Edited by: PaddyPaddy Nihildarnik on 27/04/2009 16:47:21 Originally by: Kamikazee Joe Ok now this kinda ***es me off. Last nite i logged into to change some skills, and low and behold it didn't take 5 mins... so i thought, whatever i'll open the market that'll screw things up, but no... so thought, number of pilots in space on the map with hang things up... surely enough, no... hrmmmm. Now at this point i was still very skeptical. So i decided to undock gasp* for the first time in a month... it worked. I made a few jumps... everything fine. So i did some missions... an hour in, still no problems... SO SERIOUSLY WTF IS HAPPENING!? I have not changed a single thing in any way what-so-ever! Have u done something in the last few days CCP? Has anyone else experienced this? (i sincerely hope so) There has to be some kind of explanation, but i don't have one. For the sake of everyone posting in this thread i hope someone somewhere can explain this... Yes, it can be erratic like that. Ive gone days without a crash doing the exact same tasks with simular pingplotter results (ie- high packet loss) with zero crashes. Then, without any change from the clientside it will be completely unplayable. The more I think about this the more I think its not about packet loss and more about how packets are being *sent* by the client to an unreceptive isp. Is there any reason why packets would be malformed or something in certain high load circumstances, like log ins, opening markets, heavy grid loads? Meh I dont know. Ive vocally been banging on about this for months now and am totally exhausted with it. Ive had multiple petitions run back with different answers. Ive had petitions closed without notification from the GM team. Ive filed server logs and pingplotter results. Still we collectively get bugger all feedback. Frankly- I dont recommend Eve to anyone at all now and actively tell people to stay away from it. Bad publicity is the only thing that gets ccp's attention nowadays.[/u]
Prometheus Exenthal Genos Occidere	Posted - 2009.04.27 17:49:00 - [114] Edited by: Prometheus Exenthal on 27/04/2009 17:49:21 Right, so I just lost a faction-fit/rigged Taranis due to getting a socket error in high sec. Am I going to get it back? I DONT ING THINK SO - MY LATEST VIDEO - BATTLE CRUISE
Lorgoth DEATHFUNK Atlas Alliance	Posted - 2009.04.28 03:42:00 - [115] Originally by: Prometheus Exenthal Edited by: Prometheus Exenthal on 27/04/2009 17:49:21 Right, so I just lost a faction-fit/rigged Taranis due to getting a socket error in high sec. Am I going to get it back? I DONT ING THINK SO aye Eve related signature below : IF... you want to be able to post on CAOD on your alt... - just join our lovely Corp (Children of Gjallarhorn) HQ at Mastakomon V - CB. cheers
Nekroni Aurelius	Posted - 2009.04.28 10:57:00 - [116] I've only been experiencing this issue for three days now. Small bikkies compared to what most people on this thread have had to ensure, but I'm already prepared to feed small kittens into a blender. I will add that I've noticed a distinct lack of trouble when server load is low - just before and after DT it's noticably better. Not gone entirely, but better. The converse is also true: high lag makes it worse. I made the mistake of going into Jita over the weekend and I could hardly log in successfully. Checking market or undocking - forget it. I've been playing EVE since 2005 and this is the first trouble I've had, and that includes using pretty crappy hardware on dial-up connections. It's clear that this is a client issue. Devs, PLEASE post an update, even if it's just "we're still looking at it". Although if you do say only that I think you'll have a lynch mob on your hands. Bug report filed: number 78968.
Spriggen Ma'for Ministry of War	Posted - 2009.04.28 11:49:00 - [117] Originally by: Tom Peeping Less than 40 bug reports have been received with the information we have requested. Based on this and our connection graphs it is clear that this issue has affected a small number of users from different parts of the world. LOL.... do you guys even play your own game? The only way we have been able to do that so far is by artificially creating packet loss of 30% or higher, this would indicate an issue with the userÆs connection as opposed to our software or hardware. Some of the reports we have received however hinted at other possibilities that we want to explore fully before completely closing the door on this. LOL... again... do you even play this game? You might want to consider whether maybe you're not getting responses because people are so frustrated with how useless filing these bug reports has been historically. I know that I personally have found the "tech support" experience with CCP to be highly annoying. As is, there's very little communication from our perspective... and lots of annoyances like discovering that your report was simply tossed because some element was missing, and that was never communicated back to us. Worst of all... the loop is never closed. Fixed or not, there's no communication back to the bug reporter... even when it's obviously needed. I know that I personally saw your request... that I've been having trouble with crashes and socket drops, despite a top notch connection, with monitoring tools that validate such.... basically I'm the type of person that you sent your request to.... but I simply never considered responding because of how frustrating communications with you guys are. If one gets burned you dont run to touch the stove real fast. After all... you only got 40 bug reports... it must be a non-issue that you can just write off. Surely the large number of posts in the forums regarding these problems must be figments of the imagination... there couldn't possibly be any other reason why you get so few bug reports.... surely nothing like a system that's hard to work with and frustration with previous poor experiences re: the process No.. honestly.. are they really thinking we only are 40 guys? I imagine they will just ignore us... wait until everyone cancels his subscription. Just look at the connections... about 40000 every day! 6 months ago it was the best score ever... now it's just common. Even if we are 500 dudes with discos problems/// they won't do anything simply because they don't need our money and they don't want to spend their time fixing this sht. I just imagine CCP's team wasting our real money and working like 1 hour/ day modeling the new "walk in station" expansion... They don't care about us... and I'm really sad because I can't play that fcking game. I can't farm, I can't join a fleet, I can't trade... F*ck. They surely bought some new servers 1 year ago when the isssues appeared. They don't want to buy new ones just because of a few hundreds of stupid gamers whining. Here's the pic of CCP's dev team as I imagine them : http://www.cartoonstock.com/lowres/dre0172l.jpg And yes I'm fed up with courtesy, no answer = insults.
Nekroni Aurelius	Posted - 2009.04.28 21:08:00 - [118] "Thank you for your bugreport - ID:78968 Title: Socket closed error We are already aware of this problem, and have added your bugreport to the existing issue in our defect tracking system." It's a form email. But it's only slightly better than "We gang-****d your sister and shat in your bed. Thank you for your subsscription. Pay us next month and we'll do your mother, just for the lols."
Nekroni Aurelius	Posted - 2009.04.29 03:36:00 - [119] Originally by: Rezaa Solution; in my case switching back to a hard line router for my gaming PC COMPLETELY ELEMINATED the problem. Since I seen the correlation of ôbursting packetsö and ôsocket errorsö, and switched back to a hard line router I have not had a SINGLE disconnect. I canÆt promise this will fix other peoples problems. But if youÆre on a wireless router give it a try. And given other posts in this thread I strongly believe this is the root issue. This seems to be a viable workaround for me- no errors yet using a hardline.
silver babe	Posted - 2009.04.29 12:11:00 - [120] Edited by: silver babe on 29/04/2009 12:11:17 It took me 6 attempts to LOG IN, CCCP. No One is expecting from you that this game is gonna work one day. No One. We dig that, CCCP. But to be unable to normaly Log In, folks? It's least we could get for Ç 14.95 a month. Dont you think? This software is totaly broken. Wont recommend o7

Arskaff	Posted - 2009.04.29 15:07:00 - [121] I'm playing EVE for about three weeks, and I'm having this issue in the past 48 hours or so. I opened a petition on Tech Support, and was not replied. It didn't seem right - I was told CCP always replies quickly to petitions, but then I found this thread... As with most of you, I am having no other internet application disconnecting. EVE disconnections are so frequent that I can barely set my training queue. Connection lasts from few minutes to few seconds. I am extremely disappointed.
Spriggen Ma'for Ministry of War	Posted - 2009.04.29 17:02:00 - [122] CCP finally answered on the other thread... We must show them we are enough to have this issue... http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1038603 Install SISI if you haven't already... and follow their request, so we can finally end this sh·tty bug.
Nean Derthal Minmatar Eve Defence Force Imperial Republic Of the North	Posted - 2009.04.30 11:18:00 - [123] Originally by: Spriggen Ma'for CCP finally answered on the other thread... We must show them we are enough to have this issue... http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1038603 Install SISI if you haven't already... and follow their request, so we can finally end this sh·tty bug. You are 1 month later man
Morar Santee	Posted - 2009.04.30 14:54:00 - [124] Just thought I'd add to this. The first time I ever got these crashes/socket closed issues was after my return to EVE roughly a month ago. Since then it happened every once in a while, sometimes one or two times a day. But today it happened three times in fifteen minutes, so I'm really beginning to wonder what is going on there, and any solution or at least identification of the problem would be very welcome. If it is in fact my ISP or faulty routers somewhere along the road, I'd like to at least have this confirmed so I can try to do something about it.
john roe Children of Gjallarhorn	Posted - 2009.04.30 15:15:00 - [125] Originally by: Morar Santee Just thought I'd add to this. The first time I ever got these crashes/socket closed issues was after my return to EVE roughly a month ago. Since then it happened every once in a while, sometimes one or two times a day. But today it happened three times in fifteen minutes, so I'm really beginning to wonder what is going on there, and any solution or at least identification of the problem would be very welcome. If it is in fact my ISP or faulty routers somewhere along the road, I'd like to at least have this confirmed so I can try to do something about it. it's Not your fault.
silver babe	Posted - 2009.04.30 19:21:00 - [126] [ 2009.04.30 19:19:09 ] (notify) Your docking request has been accepted. Your ship will be towed into station. ...and then i got disconnected... as ALWAYS! Booo, CCCP, Booo!!
silver babe	Posted - 2009.04.30 19:22:00 - [127] i'm trying to log back in, now, CCCP. might take a while.
Levanel	Posted - 2009.05.01 02:46:00 - [128] Meh, socket errors are still consistent.. Just now it took me 3 logins to get into the station.. then it drops in a minute of inactivity. Sigh..
Lorin Edehiel Brutor tribe	Posted - 2009.05.01 08:14:00 - [129] [ 2009.05.01 08:02:17 ] (info) Connection to server lost, [ 2009.05.01 08:02:49 ] (info) Connection to server lost, [ 2009.05.01 08:03:24 ] (info) Connection to server lost, Freezed connection lost, [ 2009.05.01 08:06:27 ] (info) Connection to server lost, [ 2009.05.01 08:07:08 ] (info) Connection to server lost, [ 2009.05.01 08:07:48 ] (info) Connection to server lost, [ 2009.05.01 08:08:26 ] (info) Connection to server lost, [ 2009.05.01 08:08:57 ] (info) Connection to server lost, [ 2009.05.01 08:09:40 ] (info) Connection to server lost, [ 2009.05.01 08:10:18 ] (info) Connection to server lost, There is nothing else i can add to that. You suck. o7
Spriggen Ma'for Ministry of War	Posted - 2009.05.01 09:59:00 - [130] Originally by: Nean Derthal Originally by: Spriggen Ma'for CCP finally answered on the other thread... We must show them we are enough to have this issue... http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1038603 Install SISI if you haven't already... and follow their request, so we can finally end this sh·tty bug. You are 1 month later man I meant: they answered again : "For those who hadn't seen the post...." : Best answer of the world

Nekroni Aurelius	Posted - 2009.05.01 21:13:00 - [131] I have mine resolved. It was my ISP. As I said before, I only started having this issue about a week ago. There is thankfully a fellow EVE player on staff at my ISP who noticed the issue, started talking in-house, and found that their Net Enforcer server (that prioritises traffic) had been hit with the nerf bat. Steam and torrents were also affected. Putting the Net Enforcer back to a previous config has apparently remedied the issue. I haven't tested it personally yet as I'm travelling and on a different ISP. There is no "socket closed" or lag issue with this different ISP, by the by, so that firmly shows my issues at least are/were ISP-based. (Also, PingPlotter betrayed no hint of any ISP-based issues - there was no apparent packet loss at the ISP hops.) This is NOT to say that everyone's issues have the same cause. I am no position at all to speak about that, and there has been at least one post here by someone who tried a different ISP with no joy. However, this is info for those of you who might like to query your ISP on their Net Enforcer protocols. (Please don't ask me for further details about the Net Server stuff as I'm not a techie and I have no further info about the before/after configs - I'm just passing on info.) Best of luck with this, y'all.
MeMongo Gallente	Posted - 2009.05.02 01:08:00 - [132] I installed Network Probe 3.0 so I could watch the traffic loads. And of course, after I installed it, I haven't had any socket closed crashes. I don't know if it's just coincidence or what. I'm tempted to uninstall it just to see if eve crashes. Me Mongo! Mongo like rocks!
Pit Sager Sebiestor tribe	Posted - 2009.05.02 07:42:00 - [133] Originally by: MeMongo I installed Network Probe 3.0 so I could watch the traffic loads. And of course, after I installed it, I haven't had any socket closed crashes. I don't know if it's just coincidence or what. I'm tempted to uninstall it just to see if eve crashes. nope, aint that. got 'Socket closed' at 1st attempt to even log in. CCCP just sucks. simple
Nean Derthal Minmatar Eve Defence Force Imperial Republic Of the North	Posted - 2009.05.02 19:40:00 - [134] Anyone red the new dev blog about networking? Will that have any good effect on us? Am i the only one still having disconnects?
john roe Children of Gjallarhorn	Posted - 2009.05.02 21:15:00 - [135] Originally by: Nean Derthal Anyone red the new dev blog about networking? Will that have any good effect on us? Am i the only one still having disconnects? "You are not alone"
Levanel	Posted - 2009.05.02 23:40:00 - [136] FFS CCP!! This past hour I've been trying to log in (I counted 15 times this time) and right after the character selection page, the connection drops! Just WTF is going on damnit!!! <-- extremely ticked off
john roe Children of Gjallarhorn	Posted - 2009.05.03 06:09:00 - [137] Originally by: Levanel FFS CCP!! This past hour I've been trying to log in (I counted 15 times this time) and right after the character selection page, the connection drops! Just WTF is going on damnit!!! <-- extremely ticked off "welcome to the real world"
Matt Madness Minmatar	Posted - 2009.05.03 12:17:00 - [138] Same issue has been happening to me today. It's been happening on/off for a while now but today is just shocking with it happening about 8 times so far. I want to play this game, not have to log into the test client and hope it happens again while I know it's happening on the production server. My other ship is a sig.
Levanel	Posted - 2009.05.03 13:03:00 - [139] 2009.05.03 11:42:07STARTUP [240] 2009.05.03 11:48:10STARTUP [3660] 2009.05.03 11:48:11SHUTDOWN [240]connection lost 2009.05.03 11:48:43STARTUP [1812] 2009.05.03 11:48:43SHUTDOWN [3660]connection lost 2009.05.03 11:49:17STARTUP [3784] 2009.05.03 11:49:18SHUTDOWN [1812]connection lost 2009.05.03 11:49:42STARTUP [456] 2009.05.03 11:49:42SHUTDOWN [3784]connection lost 2009.05.03 11:50:16STARTUP [4000] 2009.05.03 11:50:17SHUTDOWN [456]connection lost 2009.05.03 11:51:27STARTUP [2976] 2009.05.03 11:51:50STARTUP [1900] 2009.05.03 11:51:50SHUTDOWN [2976]connection lost 2009.05.03 11:59:52STARTUP [3356] 2009.05.03 11:59:53SHUTDOWN [1900]connection lost 2009.05.03 12:00:25STARTUP [3640] 2009.05.03 12:00:25SHUTDOWN [3356]connection lost 2009.05.03 12:00:50STARTUP [144] 2009.05.03 12:00:50SHUTDOWN [3640]connection lost 2009.05.03 12:02:29STARTUP [3408] 2009.05.03 12:02:29SHUTDOWN [144]connection lost 2009.05.03 12:02:53STARTUP [3420] 2009.05.03 12:02:53SHUTDOWN [3408]connection lost 2009.05.03 12:05:57STARTUP [2396] 2009.05.03 12:05:58SHUTDOWN [3420]connection lost 2009.05.03 12:06:22STARTUP [152] 2009.05.03 12:06:22SHUTDOWN [2396]connection lost 2009.05.03 12:15:31SHUTDOWN [152]User requesting close 2009.05.03 12:15:39STARTUP [224] 2009.05.03 12:16:24SHUTDOWN [224]User requesting close 2009.05.03 12:16:28STARTUP [3944] 2009.05.03 12:16:51STARTUP [3832] 2009.05.03 12:16:51SHUTDOWN [3944]connection lost 2009.05.03 12:16:59SHUTDOWN [3832]User requesting close 2009.05.03 12:17:04STARTUP [2968] 2009.05.03 12:17:42SHUTDOWN [2968]User requesting close 2009.05.03 12:17:45STARTUP [1908] 2009.05.03 12:31:39STARTUP [3212] 2009.05.03 12:31:40SHUTDOWN [1908]connection lost 2009.05.03 12:59:16SHUTDOWN [3212]User requesting close
Cloaked Assassin	Posted - 2009.05.04 00:09:00 - [140] Edited by: Cloaked Assassin on 04/05/2009 00:09:54 Lately I haven't this problem as bad as it used to be. Did they change something? Cloaked Assassin

Carreira	Posted - 2009.05.04 10:28:00 - [141] Originally by: Cloaked Assassin Edited by: Cloaked Assassin on 04/05/2009 00:09:54 Lately I haven't this problem as bad as it used to be. Did they change something? Cloaked Assassin Aye they did: http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1061316
Ard UnjiiGo The Bastards	Posted - 2009.05.06 03:54:00 - [142] From reading this thread most folks have the problem sporadically. For two days I've had the problem consistently. I just can not log in. I get the socket closed message. This is the first time I've ever had a problem logging in to EVE in nearly 2 years. Appreciate any suggestions from folks. Here's the description from my bug report so that folks don't suggest things I've already tried: I can not log in to EVE at all. The problem started two nights ago. I always get the message "socket closed" error. I hooked up my old computer and got the same problem. I can access the web, get my email, listen to my friends on vent, see the server, server status and number of folks logged into the game all without a hitch. Nothing has changed but the ability to log on to EVE for 2 days straight. When I try to log in, the authenticating bar just crawls slowly to the end and I get the "socket" message. Things I've tried: 1) Ensured that EVE was on my virus protection "allowed" list. Even disabled the firewall. I use BitDefender. 2) Turned off and unplugged my router from power several times. 3) Deleted my cache and settings folder on my comp. 4) Reset my winsock per instructions in one of the help threads. 5) Uninstalled EVE and did a fresh install. and finally I did the hardest thing... 6) I tried repenting for all the pods I've popped. Nothing seems to change the fact that I can't play this lovely game any more. My skill finished tonight. Care to switch it to Thermodynamics V for me? :)
john roe Children of Gjallarhorn	Posted - 2009.05.06 04:56:00 - [143] Originally by: Ard UnjiiGo ...Care to switch it to Thermodynamics V for me? :) you train Thermodynamics? wow..
Muskaos	Posted - 2009.05.06 08:36:00 - [144] Things got much better for 2 days, and now, back to the same old, same old. sigh
john roe Children of Gjallarhorn	Posted - 2009.05.06 12:14:00 - [145] Originally by: Muskaos Things got much better for 2 days, and now, back to the same old, same old. sigh qft
Muskaos	Posted - 2009.05.07 09:07:00 - [146] Actually, allow me to amend my previous statement. Things are worse now then they were before. I think I get maybe 3 minutes of usable game time after station environment loads before my client looses sync.
noldevin	Posted - 2009.05.07 17:57:00 - [147] Notice how the staff dissapears from the thread as soon as useful information starts appearing? Excellent quality control CCP. I too have been getting significant amounts of disconnects, but never have the problem with other games. I have tried different computers, different routers, but nothing helps. I did notice that alt-tabbing and web browsing seems to increase the problem, but it does still happen even if I'm not tabbing out and have no browser running.
K1cia	Posted - 2009.05.07 19:58:00 - [148] Edited by: K1cia on 07/05/2009 19:59:49 ... [ 2009.05.07 19:39:55 ] (info) Connection to server lost, [ 2009.05.07 19:43:26 ] (info) Connection to server lost, [ 2009.05.07 19:44:38 ] (info) Connection to server lost, [ 2009.05.07 19:45:40 ] (info) Connection to server lost [ 2009.05.07 19:46:38 ] (info) Connection to server lost, [ 2009.05.07 19:47:28 ] (info) Connection to server lost, [ 2009.05.07 19:48:24 ] (info) Connection to server lost, [ 2009.05.07 19:48:56 ] (info) Connection to server lost, [ 2009.05.07 19:49:25 ] (info) Connection to server lost, [ 2009.05.07 19:50:19 ] (info) Connection to server lost, [ 2009.05.07 19:53:34 ] (info) Connection to server lost, [ 2009.05.07 19:54:45 ] (info) Connection to server lost, ... ... your software aint working. for some time now, gents. cant wait when my subscr. runs out... wont have to care about this bu11****. o7
K1cia	Posted - 2009.05.07 20:03:00 - [149] ... [ 2009.05.07 19:55:42 ] (info) Connection to server lost, [ 2009.05.07 19:57:35 ] (info) Connection to server lost, [ 2009.05.07 19:59:18 ] (info) Connection to server lost, [ 2009.05.07 19:59:46 ] (info) Connection to server lost, [ 2009.05.07 20:00:21 ] (info) Connection to server lost, ...
K1cia	Posted - 2009.05.07 20:18:00 - [150] Originally by: noldevin Notice how the staff dissapears from the thread as soon as useful information starts appearing? Excellent quality control CCP. I too have been getting significant amounts of disconnects, but never have the problem with other games. I have tried different computers, different routers, but nothing helps. I did notice that alt-tabbing and web browsing seems to increase the problem, but it does still happen even if I'm not tabbing out and have no browser running. try to download some stuff while 'trying-to-play-this-unplayable-game' like with 1/2 of your bandwidth or more... you'll see what 'socket closed' issue is gonna do to you. gl

Dantry Tai	Posted - 2009.05.07 23:32:00 - [151] I've found that my satellite receiver being connected to the phone line even with the filter would randomly dc me from eve and not let me back on till i unplug it. i dont know about any ports tho. Would be worth a try for some ppl having trouble to unplug everything from the phone line if you have dsl internet.
Momoro	Posted - 2009.05.10 22:10:00 - [152] Edited by: Momoro on 10/05/2009 22:14:54 I have the socket closed issued, but mostly when my client is idle for a while. Rebooting my router seems to help. I think I have some ideas on what is happening. First of all, note that EvE online uses TCP connections rather than UDP connections. This means that a stateful connection is actually established and has to be maintained. This has the advantage of providing certain guarantees of packet order and delivery, but this also makes EvE a lot more susceptible to various factors which may break the connection. From reading the various anecdotes, its clear that we are dealing with a heterogeneous set of problems. There are a group of people who cannot even log in for an extended period of time due to rapid disconnects. There is another group of people who mostly disconnect upon idling. Rapid disconnects probably indicate a high frequency event occurring in the communication path between the client and the server. Flaky routers, modems, wiring, or ISPs could all be possible. Many have tried using ICMP pings to show a lack of problems, but this is not completely diagnostic for a TCP connection, as TCP dictates much more stringent conditions to keep a connection open. EvE may exacerbate these problems by trying to send a lot of data very quickly (such as on log in and session changes such as jumping). Instead of pinging, try using a TCP traceroute. Also seeing if you can open a telnet on port 26000 to Tranquility (87.237.38.200) might be helpful since that is a TCP connection. Disconnection upon idling is indicative of a different phenomena where older, inactive connections are being selectively dropped. This condition can occur in some hardware where their connection tables have become too full, and they begin dropping older, inactive connections to make room for new ones. Some routers don't do this correctly especially when interacting with certain types of software. One example that seems to cause problems is Bittorrent because it tends to create a lot of connections that do not always close cleanly. Resetting your router will transiently fix your problems, but they will eventually return if the source is not fixed. TCP keepalive might be helpful here also: http://tldp.org/HOWTO/TCP-Keepalive-HOWTO/overview.html , http://msdn.microsoft.com/en-us/library/ms819735.aspx . Using netstat can also help you diagnose what may be opening a lot of connections. A web browser using prefetch, such as Firefox, may also create a lot of messy TCP connections. Now why might a lot of EvE players have suddenly started to use Bittorrent? First, CCP has made their patches available via bittorrent and given their size, BT might be the way to download 1 GB+ sized patches. Secondly, and perhaps more importantly, CCP also introduced BT DNA and BITS scheduling within the last two patches. If you have a DNA applet in your Control Panel, it is installed. BT DNA might be causing your router's connection tables to fill up, so disabling it might help. Rebooting your router and disabling bittorrent related software should also alleviate some problems.
Spriggen Ma'for Ministry of War	Posted - 2009.05.11 17:40:00 - [153] Originally by: Momoro Edited by: Momoro on 10/05/2009 22:14:54 I have the socket closed issued, but mostly when my client is idle for a while. Rebooting my router seems to help. I think I have some ideas on what is happening. First of all, note that EvE online uses TCP connections rather than UDP connections. This means that a stateful connection is actually established and has to be maintained. This has the advantage of providing certain guarantees of packet order and delivery, but this also makes EvE a lot more susceptible to various factors which may break the connection. From reading the various anecdotes, its clear that we are dealing with a heterogeneous set of problems. There are a group of people who cannot even log in for an extended period of time due to rapid disconnects. There is another group of people who mostly disconnect upon idling. Rapid disconnects probably indicate a high frequency event occurring in the communication path between the client and the server. Flaky routers, modems, wiring, or ISPs could all be possible. Many have tried using ICMP pings to show a lack of problems, but this is not completely diagnostic for a TCP connection, as TCP dictates much more stringent conditions to keep a connection open. EvE may exacerbate these problems by trying to send a lot of data very quickly (such as on log in and session changes such as jumping). Instead of pinging, try using a TCP traceroute. Also seeing if you can open a telnet on port 26000 to Tranquility (87.237.38.200) might be helpful since that is a TCP connection. Disconnection upon idling is indicative of a different phenomena where older, inactive connections are being selectively dropped. This condition can occur in some hardware where their connection tables have become too full, and they begin dropping older, inactive connections to make room for new ones. Some routers don't do this correctly especially when interacting with certain types of software. One example that seems to cause problems is Bittorrent because it tends to create a lot of connections that do not always close cleanly. Resetting your router will transiently fix your problems, but they will eventually return if the source is not fixed. TCP keepalive might be helpful here also: http://tldp.org/HOWTO/TCP-Keepalive-HOWTO/overview.html , http://msdn.microsoft.com/en-us/library/ms819735.aspx . Using netstat can also help you diagnose what may be opening a lot of connections. A web browser using prefetch, such as Firefox, may also create a lot of messy TCP connections. Now why might a lot of EvE players have suddenly started to use Bittorrent? First, CCP has made their patches available via bittorrent and given their size, BT might be the way to download 1 GB+ sized patches. Secondly, and perhaps more importantly, CCP also introduced BT DNA and BITS scheduling within the last two patches. If you have a DNA applet in your Control Panel, it is installed. BT DNA might be causing your router's connection tables to fill up, so disabling it might help. Rebooting your router and disabling bittorrent related software should also alleviate some problems. Best post I've seen on the subject... Moreover the most probable! Thanks momoro, I hope it will help CCP or us to fix that. Btw, I am using Firefox, but not Bittorrent at all. My antivirus is Avast, do you guys have the same browser and antivirus? And do guys who don't have discos Internet Explorer? It might help to collect such infos...
Ms Wolfie	Posted - 2009.05.11 23:13:00 - [154] Edited by: Ms Wolfie on 11/05/2009 23:14:30 I also use Avast!, bittorent and use Chrome as my browser. I haven't noticed any particualr diference in the probablility of DCing if the browser is in use, the anti-virus is off, and i dont run bitorent when loging into EvE. Edit: Oh and Ive always used these programs (except Chrome) before and never had issues of this sort with EvE
Momoro	Posted - 2009.05.12 03:06:00 - [155] Edited by: Momoro on 12/05/2009 03:10:41 Edited by: Momoro on 12/05/2009 03:10:24 Originally by: Ms Wolfie Edited by: Ms Wolfie on 11/05/2009 23:14:30 I haven't noticed any particualr diference in the probablility of DCing if the browser is in use, the anti-virus is off, and i dont run bitorent when loging into EvE. The effect occurs even if you just use the offending programs before (not necessarily while) running EvE. If the programs are actually the problem, then what would help is resetting your router(s) and computer before running EvE and not running the offending programs before hand. What happens is that the offending programs open up connections while they are running. After you stop using the program, the connections stay in your router's memory. So if you use bittorrent and it opens a lot of faulty connections (possibly due to a router bug), the effect will last until you reset your router. You could have run an offending program one day, and then you could see the effect in EvE for months. Here's a link to a technical discussion about NAT routers and TCP connection tables: http://www.ietf.org/mail-archive/web/ledbat/current/msg00072.html
Alphawolves	Posted - 2009.05.13 14:35:00 - [156] From the patch notes: "Critical Socket closed error messages will no longer cause problems on Tranquility following network changes."
Grall Sek Caldari CREO Technologies	Posted - 2009.05.13 17:19:00 - [157] Dont know what they mean by that but it seams that its not a fix for our problem, we are still going to have our disconnects

CCP Gangleri Minmatar	Posted - 2009.05.13 22:16:00 - [158] We are still gathering data on this, we have recently made some network infrastructure changes which may help resolve connection issues. However it is more important now than ever to get reports about this issue. The extra logging we put on Sisi a few weeks ago has now been in place on TQ for a while and we are currently in the process of gathering cases that look suspicious for closer inspection. Please include Logserver output and details about your connection (connection/router type, broadband/wireless f.ex.) in the report. The patch notes entry is probably due to a miscommunication between departments, an internal ticket regarding a part of the investigation was probably misunderstood as proof of resolution by the community team. I will look into it and have the patch notes corrected. ------------------

john roe Children of Gjallarhorn	Posted - 2009.05.14 03:41:00 - [159] Originally by: Alphawolves From the patch notes: "Critical Socket closed error messages will no longer cause problems on Tranquility following network changes." ..."Following further network testing we have discovered that the issue of socket closed error messages has not been completely eliminated but has been significantly mitigated. Work will continue to eradicate this problem in the future." "Connection to server lost, " ...what else i can say :] still aint working, cccp. try harder.
john roe Children of Gjallarhorn	Posted - 2009.05.14 15:26:00 - [160] installed 1.2 patch. connection lost, same old, same old. o7 ps. call me when you FINALY fix that issue. (assuming i'll be still alive)

Alva Noto the united Negative Ten.	Posted - 2009.05.14 18:05:00 - [161] got socket closed too just earlier today - There is nothing.
OffBeaT Caldari Caldari Provisions	Posted - 2009.05.14 19:51:00 - [162] it only happens to me when i am sitting in a station idle..
The Pol	Posted - 2009.05.15 16:34:00 - [163] I sent the report 3 days ago, Got this: Thank you for your bugreport - ID:79609 Title: Socket closed error We are already aware of this problem, and have added your bugreport to the existing issue in our defect tracking system. The BugHunter Team Nothing else since then, and still getting the error with all acounts (playing in the same computer more than 2 years, different accounts, alts, same ISP, etc... no issues until May the 13th. My brother could log in with my account from a different country, but I still cannot do it. No more answers from CCP, no more info, no more help, and of course, time paid in advance is not going to be reimbursed, isn't CCP? pathetic....
Kuromugi Caldari Beets and Gravy Syndicate The InterBus Initiative	Posted - 2009.05.15 21:47:00 - [164] I have been loosing connection continuously since the 1.2 patch but it only seems to effect one of my accounts, the rate at which I get the socket closed error has greatly increased after the patch.
MeMongo Gallente	Posted - 2009.05.16 20:20:00 - [165] First off, I'm only posting on this thread since it seems that CCP is paying attention here. Since the latest patch, my socket closed problem has gotten worse. Eve is basically unplayable for me at this point. I can change skills but any attempt to fly around or do anything results in the error within the first 5 minutes. CCP should consider this as a Category 1 bug. It causes a crash to desktop, which in most QA environments is unacceptable. When these types of issues are present, the development team should stop what they are currently working on and focus on the critical issues. If STOL was public, I would quickly be dropping my account. It's a good thing Eve doesn't have much competition for this genre, or they would be seeing an economic impact with these types of issues. In my 3+ years of playing before, I've never encountered this type of issue. It's very disappointing that the features and patches that attracted me to return to Eve are preventing me from playing. Windows XP, SP3 2 Gig RAM Avast Wifi to Cable internet (comcast) (worked before, so don't even point at this) Me Mongo! Mongo like rocks!
xironoarx Rionnag Alba Against ALL Authorities	Posted - 2009.05.16 21:00:00 - [166] I started having this problem around the 12th of May. At this point eve is not playable. I am only able to stay connected for around 5 to 10 minutes before my connection is terminated. I am not using a wireless connection and am not having any other problems with my internet service. I have tried changing my port and leaving the help chat open as suggested by ccp. Nothing has worked. I have logged the disconnect with the log server and run ping plotter. CCP was not able to determine anything from these results. I have never had connection issues with Eve until now and I don't see the point in me paying for a service that I cannot use.
Sau'Ri	Posted - 2009.05.17 07:58:00 - [167] Originally by: Kuromugi I have been loosing connection continuously since the 1.2 patch but it only seems to effect one of my accounts, the rate at which I get the socket closed error has greatly increased after the patch. Ditto
MeMongo Gallente	Posted - 2009.05.18 04:01:00 - [168] I worked fine yesterday, 5.16.09. But today I couldn't last 5 minutes. The only difference I noticed is that yesterday there were around 34k peeps on. Today there were over 42k. Nothing has changed on my computer or network. So all indications are that it's definitely something on CCP's end. I'm going to continue to post my findings here. Me Mongo! Mongo like rocks!
MeMongo Gallente	Posted - 2009.05.21 23:21:00 - [169] Since the .2 patch, I've been getting the Socket Closed error around every 5 minutes. Didn't matter what time of day or how many peeps were on. I finally bit the bullet and bought a new wifi router (NetGear) and ditched the old DLink. The good news is that I no longer get the socket errors. The bad news is that my system reboots if I try to use autopilot. Will the severe bugs ever end? Me Mongo! Mongo like rocks!
Psychodelica Euphoria Released Minor Threat.	Posted - 2009.05.23 20:27:00 - [170] got same issue, i have noticed as well that this happens a lot less when the amount of ppl logged on is around 30k when it gets over 40k i cant log on at all nvm how much i try.

Lorin Edehiel Brutor tribe	Posted - 2009.05.26 14:32:00 - [171] situation is still TOTAL FUBAR for me. just downladed patch, and like before, it's 8th time i'm trying to LOG-THE-FOCK-IN and i cant even do that!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Lorin Edehiel Brutor tribe	Posted - 2009.05.26 14:32:00 - [172] 9th
Lorin Edehiel Brutor tribe	Posted - 2009.05.26 14:33:00 - [173] 10th time trying to log in. no success so far, ofc. 11th.. 12th...
Lorin Edehiel Brutor tribe	Posted - 2009.05.26 14:41:00 - [174] 13th... ALMOST! saw station loading and zong 14th... 15th... 16th... 17th YEAAAHH~!!!!! YEAAAHHHHH!!!!! OMG!!!!111111 omg... i managed to LOG IN!!!! after 16 tries of logging in, finaly, on 17th i managed to pull that trick! to log into Eve-Online! i hope you put that on your next advert., kids, cause compared to you, Microsoft, with their bull-**** soft actualy looks pretty decent and reliable. you suck, beyond any recognition. ps. let me remind you that me and some gents have that issue since, i dont know... december 2008! o7
Lorin Edehiel Brutor tribe	Posted - 2009.05.26 17:25:00 - [175] [ 2009.05.26 17:23:54 ] (notify) Docking operation already in progress.<br>Estimated time left: 30 seconds. connection lost... no comments.
Kasha Fane	Posted - 2009.05.28 02:35:00 - [176] I am also having this problem, and I think in my case it is due to packet loss caused by Level3. Particularly bad are ae-61-51.ebr1.Atlanta2.Level3.net and ae-73-70.ebr3.Atlanta2.Level3.net, which combined often spike my packet loss up to 30% for a moment. Will the Logserver thing work on Tranquility, or does it only work on Singularity?
Spriggen Ma'for Defcon One Tau Ceti Federation	Posted - 2009.06.01 11:50:00 - [177] Originally by: Lorin Edehiel 13th... ALMOST! saw station loading and zong 14th... 15th... 16th... 17th YEAAAHH~!!!!! YEAAAHHHHH!!!!! OMG!!!!111111 omg... i managed to LOG IN!!!! after 16 tries of logging in, finaly, on 17th i managed to pull that trick! to log into Eve-Online! i hope you put that on your next advert., kids, cause compared to you, Microsoft, with their bull-** soft actualy looks pretty decent and reliable. you suck, beyond any recognition. ps. let me remind you that me and some gents have that issue since, i dont know... August** 2008! o7 fixed.
Equilian	Posted - 2009.06.02 22:51:00 - [178] Sadly, this has affected me for several months. After some thinking, I've decided to cancel my subscription as I really can't play the game. Hopefully, this will be resolved soon so I can get back to playing.
john roe Children of Gjallarhorn	Posted - 2009.06.02 23:07:00 - [179] Originally by: Equilian Sadly, this has affected me for several months. After some thinking, I've decided to cancel my subscription as I really can't play the game. Hopefully, this will be resolved soon so I can get back to playing. maybe they will actualy make it before 2012. fingers crossed
Grall Sek Caldari	Posted - 2009.06.03 18:43:00 - [180] CCP to make money doesnt need to be dishonest and a thieve, theres the honest way you know. Your actions speaks more than your words and you wont be fixing this not soon but never, i finally got your message, thank you.

Ringlord Caldari DEATHFUNK Atlas Alliance	Posted - 2009.06.13 05:52:00 - [181] maybe some update, ccp?
john roe Children of Gjallarhorn	Posted - 2009.06.13 20:14:00 - [182] Edited by: john roe on 13/06/2009 20:15:18 ok, my last 2 cents. it looks like this bull-soft (eve) could work pretty good (read. without loosing conn. on log on/every jump, docking, etc) on Vista/windows 7 OS. however it seems that my sound card (SB live 5.1) which is working pretty well under XP is 'too old/not good enough' for Vista and bloody creative wont make drivers for 5.1 under vista (yeah, lets force a customer to buy a new one...) ...and Eve-Online it's only type of soft that is working badly under XP on my puter so... fock it. fock CCCP, for their lame programming, fock MS vista and MS lame programming, fock creative for not making drivers, as i said, fock it. gonna manage to log in somehow to switch skills and wait till my accounts expire, then i'm gonne for good. enough of this bull-**** o7
Clair Bear Perkone	Posted - 2009.06.15 19:12:00 - [183] A bit of good news. My socket closures seem to have decreased from ~5 an hour starting around March 10th to approximately 1 -- a very significant improvement. Moreover, I don't have to keep logging in to get a connection which stays up. Disabling bittorent DNA (click the control panel, enable task tray icon, be sure to disable it every time you boot and don't need a CCP patch) helped some. But the real fix seems to have taken hold in the past week or so. Keep up the good work! Oh, and how hard would it be to reopen the socket connection under the covers? Abstract the whole TCP layer away from the presentation layer, manage the network stream at a level below where the application cares about TCP at all. That way socket burps would look like a burst of lag rather than a client crash to the user.
Nean Derthal Minmatar Sebiestor tribe	Posted - 2009.06.20 17:17:00 - [184] Don't be so sad guys, think about it, it could be worse, at least IG browser still works after being disconnected
Major Deviant	Posted - 2009.06.20 23:59:00 - [185] Originally by: Clair Bear A bit of good news. My socket closures seem to have decreased from ~5 an hour starting around March 10th to approximately 1 -- a very significant improvement. Moreover, I don't have to keep logging in to get a connection which stays up. It seems that something was done somewhere by someone as I have stopped having socket closures all of a sudden (I have changed nothing on my side). However I had seen similar periodical changes before so I am just keeping my fingers crossed that actually CCP did something this time and fixed it.
Gorthauran Amarr Throne of Tragedy	Posted - 2009.06.27 17:52:00 - [186] Situated in Australia I am getting large packet loss(10%+) from a company in Singapore called SingTel from this IP specifically:203.208.145.106. The loss is constant. I am not sure what can be done by myself or CCP about an ISP in another country....pretty ****ty situation tbh
Apollonius Verus Intaki Liberation Front	Posted - 2009.07.02 00:52:00 - [187] I never used to have problems with socket closed errors, but now the game is unplayable. I am disconnected within 2 minutes of logging on every time. Besides "socket closed", I am now also getting the error "The transport has not yet been connected, or authorization was not successful." The problem has accelerated vastly in the last week or so.
Equilian	Posted - 2009.07.09 13:31:00 - [188] Alright, I did some more research into this and came up with a solution. Turns out that my Belkin G router had some sort of firmware bug that was causing my router to renew it's IP address more frequently than it needed to. This in and of itself wasn't a problem but when it renewed the IP address it reset my connection, even through it was receiving the same IP address. Updating the firmware has resolved this issue. I suspect that this reset, in conjunction with some of the StacklessIO networking changes that were made to the back end of Eve, are what caused my issue. Hopefully, this has helped someone else. If you have a Belkin G router, check your security logs to see if connection is being reset too frequently.
Roboplegic	Posted - 2009.07.18 12:43:00 - [189] Same problem is becoming increasingly more frequent to the point where all i can do with confidence is change skills. This "socket loss" / "CCP error" has badly affected my ability to pvp, to apply to corps due to d/c all the time, i cant do ops, i cant do anything that puts my character in danger, not to mention the loss of many T2 drones all the time so i just dont deploy them when i do get the chance to log on. Im not the kind of person that is particularly good on computers so i dont know if theres alot i can do, all i can do is beg CCP to please try to resolve this problem any way they can, and hopefully it will be fixed pronto, otherwise im cancelling my subscription which is a shame and a waste of6 months or skills training. P.S. i have no problem like this with any other game or program on my comp.
Nyota Sol Center for Advanced Studies	Posted - 2009.08.14 11:38:00 - [190] after my experience a few weeks ago, i would strongly suggest testing be done around the voice system being turned on/off, perhaps even toggling ports for it on/off. i had multiple cases where my audio was not working properly after having changed around various voice settings and channels in-game. i was disconnecting, having voice networking problems and then going straight into the socket errors. it was like voice networking errors were basically hanging, crashing eve and then causing more basic windows hang-ups. CAS 101 Eve Musings Lost in Space: Apocrypha Exploration

Zee Boss	Posted - 2009.08.22 00:04:00 - [191] Edited by: Zee Boss on 22/08/2009 00:04:13 It looks to my like Telecity is acting up again. Been quite bad the last 6 hours. 5% packetloss continously starting at ipt-ccp-games-2-as35834.lon3.telecity.net and goes all the way through all the next steps.
Don Pellegrino	Posted - 2009.08.22 18:48:00 - [192] It only happens to me when I download a torrent while playing.
Zaiyo Modi Minmatar	Posted - 2009.09.04 22:17:00 - [193] I too experienced a socked closed on both my accounts at some point today, while doing ice cutting. I had two torrents going in the background. It is rare for me to have a torrent downloading while playing eve, and I have had only one or two incidents of a "socket closed" crash for a very long time.
Sa'Shena Amarr	Posted - 2009.09.09 00:33:00 - [194] The only time I seem to lose my connection to the server (Socket Closed) is when I have Firefox running in the background, and I load a new page. Something about it is causing EVE to shut down, and I'm not sure what.
Blood Dragon1	Posted - 2009.09.13 18:28:00 - [195] I've been getting socked closed on all chars, having 1 or more chars on at same time. doesn't matter it looks to me that you have a idle timer running. my chars are getting socked closed just for sitting idle for 5 to 10 min's
Jaapjan	Posted - 2009.09.15 11:47:00 - [196] That is what I get at times. Sit still in the station. Don't hit anything in eve except for the IGB ... You can continue using the IGB but when you try to request anything that needs data from server it returns a closed socket.
bassie12bf1	Posted - 2009.09.15 13:30:00 - [197] Originally by: john roe Edited by: john roe on 13/06/2009 20:15:18 ok, my last 2 cents. it looks like this bull-soft (eve) could work pretty good (read. without loosing conn. on log on/every jump, docking, etc) on Vista/windows 7 OS. however it seems that my sound card (SB live 5.1) which is working pretty well under XP is 'too old/not good enough' for Vista and bloody creative wont make drivers for 5.1 under vista (yeah, lets force a customer to buy a new one...) ...and Eve-Online it's only type of soft that is working badly under XP on my puter so... fock it. fock CCCP, for their lame programming, fock MS vista and MS lame programming, fock creative for not making drivers, as i said, fock it. gonna manage to log in somehow to switch skills and wait till my accounts expire, then i'm gonne for good. enough of this bull-**** o7 Have you tried buying a computer that can actually run eve?
Bethany Blaze Amarr Cool Story Bro	Posted - 2009.09.16 05:51:00 - [198] Originally by: Jaapjan That is what I get at times. Sit still in the station. Don't hit anything in eve except for the IGB ... You can continue using the IGB but when you try to request anything that needs data from server it returns a closed socket. Yup, I get what you and the poster above you get most consistently. 'course, I also get it idling anywhere in space...not just the station...happens as much as once every 5 minutes, although in some extreme cases I've simply just socket closed after jumping through a gate. The specific error the game spits out for me is Winsock Error 10054 ("Connection forcibly closed by remote host"). Absolutely no packet loss and no background Internet processes running (indeed, not even browsing the ol' Net!), good pings to all hops, etc. Have already filed a bug report/petition.
Midori Blacke Amarr Loot.	Posted - 2009.09.17 11:05:00 - [199] Edited by: Midori Blacke on 17/09/2009 11:11:39 Quote: I've been getting socked closed on all chars, having 1 or more chars on at same time. doesn't matter it looks to me that you have a idle timer running. my chars are getting socked closed just for sitting idle for 5 to 10 min's Same here, running multiple clients on same computer, after some time( 10-20 minutes ) of clients being idle they get this this "Socket Closed" error when trying to request market or wallet information etc. In order to keep clients alive I put all charecters in fleet and on average every 5 minutes I type something in gang chat, this proved to be 100% effective in keeping them alive. Important observation: Clients get closed in solar systems inhabited only with my characters or with very few other charecters, systems which are seldom or not at all visited for prolonged amount of time. In contrast in systems with 20-40+ people ( nearby mission hubs ) where there is lots of in/out movement my clients never get closed even after being idle for 3+ hours.
Bethany Blaze Amarr Cool Story Bro	Posted - 2009.09.17 19:12:00 - [200] Originally by: Midori Blacke In contrast in systems with 20-40+ people ( nearby mission hubs ) where there is lots of in/out movement my clients never get closed even after being idle for 3+ hours. This is how the socket closed error started out for me, and was my initial observation. I had it limited down to the Abaim system and any systems up to 2+ jumps away. However, as time has progressed, I now get it more frequently...in some cases being idle for just one minute forces me off the server. Since my particular bug report on this matter has yet to be filtered, here's my full findings, minus all the files supporting it: Quote: Socket Closed Error received after idle for more than 1-5 minutes (in space, dead space, or station). Also occurs after executing a jump, docking and/or undocking, warping to fleet member, or forming fleet. Game client will not close or report socket closed error unless player performs an action that requires data from the server (i.e. opening map with star filtering option "pods destroyed in last day" or opening the Market buy/sell information for a specific item Region-wide). However, player will be offline/disconnected to all friends. Logserver logs show this to be Winsock Error 10054 ("Connection forcibly closed by remote host"). Wireshark data shows that EVE server resets connection without acknowledgment (a.k.a. notifying player client that it is doing so) from computer (a.k.a. Winsock Error 10054) and that when player performs get-data action (as mentioned above), client computer tries to re-establish connection with the EVE server but is rejected. The player is then ejected from their game client back to the login screen.

Don Pellegrino	Posted - 2009.09.19 15:16:00 - [201] The only times it has happened to me is when I was downloading stuff via torrents while playing Eve. Just a normal http download doesn't matter, but even a slow (50-100k/s) torrent download will end up crashing the game and display "Socket closed."
Hannibal Ord Minmatar ORE Holdings	Posted - 2009.09.21 09:17:00 - [202] I have been getting Socket Closed errors on and off for about the last year or so. I get them every time I play eve, sometimes within 5 minutes and other times not for hours. I never get them more than say 4 times over a period of 5-6 hours or so. About 2 weeks ago, I did a whole 8 hour session, and got kicked from eve every 2 minutes or so, repeatedly, even at the login screen. After this 1 day of hell, thinking that I may have finally fallen victim to unplayable eve, it has stopped and i haven't had one since.
Br41n Amarr Pinky and the Brain corp	Posted - 2009.09.22 13:00:00 - [203] I'll go get you guys a bug report tonight, for me this problem only occurs when I have 2 clients running and are AFK long enough for windows to lock the screen. When I come back usually 1 client still works and the other one has a socket closed error. Also had it a few times in huge fleet fights where the loading took longer than 5 mins. ~~~~~~~~~~~~~~~~~~~~~ Pinky: Gee, Brain. What are we going to do tonight? Brain: The same thing we do every night, Pinky. Try to take over the world. ~~~~~~~~~~~~~~~~~~~~~
Bethany Blaze Amarr Cool Story Bro	Posted - 2009.10.04 22:34:00 - [204] I'd just like to add that after changing DNS servers from my ISP to OpenDNS (a need brought to light by Youtube browsing problems), I haven't encountered a single socket closed error for a week straight now. Mind you, I can't prove that's what fixed it, but it's the only change I've made that correlates time-wise with my newfound EVE connection stability.

CCP Oneiromancer	Posted - 2009.10.08 14:49:00 - [205] We have deployed a fix to the socket closed issue today, Thursday October 8th. Those of you who have been experiencing the issue, please let us know if it's still occurring.

Adacia Calla Minmatar 1st Steps Academy Tread Alliance	Posted - 2009.10.11 05:13:00 - [206] During my last visit to Sisi, which was roughly 2-3 weeks ago, I never had a problem and I always saw people posting about "Socket is Closed" errors while trying to connect. I just tried 2 minutes ago and now I'm getting that message for both my accounts. I've restarted my router / modem / PC(s) (Vista + XP) and I don't have anything else running except Chrome and TQ on 1 account.
Koss Cirdec	Posted - 2009.10.11 21:29:00 - [207] I wish I'd seen this before trying to log in for the supercapital event on friday/saturday. Every time I got to the front of the queue between 19:00 UTC on Friday and 10:00 UTC on Sunday I got the socket closed error. I'll definitely do this for all my future Sisi sessions.
Midori Blacke Amarr Loot.	Posted - 2009.10.12 11:17:00 - [208] Yes! Last fix fixed my "Socket closed" problems. Thnks!
HeliosGal	Posted - 2009.10.12 13:32:00 - [209] said issue has been fixed up thanks ccp no more closed socket errors and the packet loss has come off a lot oas well good work
Galtros	Posted - 2009.10.14 17:07:00 - [210] I have started playing EVE with a new character only about 3 weeks ago. Everything was fine and I was able to keep the game running for hours on end. When my 2 weeks trial were done, I signed up and withing 3 days from signing up I started experiencing "socket closed errors" every 5 - 15 minutes apart. This is SO frustrating that I am quickly starting losing interest. At first I thought it had something to do with my internet connection, but there is nothing wrong with it as I am able to access all other internet applications. The weird thing is, that my wife (who have been playing for a year and a half already) have started experiencing the same issue at the same time than me. Is there anything that can be done in order to resolve our problem? Please let me know and I will assist where ever I can.

Seetesh Caldari The Resident Haunting	Posted - 2009.10.17 14:25:00 - [211] Its been running smoothly for the past 5 days and now im getting quite a few socket disconnects again, three in the last hour.
Kale Freeman	Posted - 2009.10.17 19:19:00 - [212] I've just re-activated my account. This is my first day back in the pilot seat and I get disconnected continuously. I seldom manage to last more than 10 minutes. I've been disconnected while idle. While jumping. While using acceleration gates. In the middle of a fight. Browsing the markets. Opening the markets screen. Opening the fitting screen. Creating a new character. Basically I get disconnected anywhere and everywhere. I've been disconnected at least 20 or 30 times today. There seems to be no pattern to it. I've switched to a different service provider and experience the same problems. I have two computers and they are equally bad. I rolled a trial account and that is just as bad as my paid account. PLease help!
CarRuthven	Posted - 2009.10.18 11:03:00 - [213] My accounts and my housemates account have all been getting socket closed errors the last 4 days, we've been logging in periodically over this time but after the 4 or 5 dc in under 5 min we leave it for the next day, we are running the game on 2 different OS, using 2 very different systems ( housemate uses a notebook, im on desktop etc) both using different isp's this is getting very frustrating please advise
Oosha Minmatar Kinetic Vector	Posted - 2009.10.20 13:21:00 - [214] The problem happened to me aswell since oct. 20th, +/- 18.00 EVE time. Tried again today before and after DT, the latter while being idle in a station on 2 clients (both reinstalled overnight), no improvement yet. Installing the test server atm, like mentioned in the 2nd post in this thread
Sexi Arrow	Posted - 2009.10.21 16:29:00 - [215] One funny thing that happens to me was: When i still were on a trial, there were not even a "socked closed" or unexpected client reboot. Now i have a subscription, and suddenly i see all these problems. I did not pay for this.. Also when the client wants a reboot, i also lose my internet-connection for 1-2 seconds. (The router is still running, and other lan-users is not affected. Just me.)
Cerebella Gallente The Restless Masquerade	Posted - 2009.10.23 00:43:00 - [216] Edited by: Cerebella on 23/10/2009 00:44:39 My client had been running fine for months, but as soon as I start reading these threads and posts, I've been having roughly 10 - 15 socket closed errors in 3 hours. Some sort of revenge from CCP, for complaining? EDIT: Just alt-tabbed back to the login screen - amazing ninja socket closed while I was typing.
Sexi Arrow	Posted - 2009.10.23 06:49:00 - [217] Originally by: Cerebella Edited by: Cerebella on 23/10/2009 00:44:39 My client had been running fine for months, but as soon as I start reading these threads and posts, I've been having roughly 10 - 15 socket closed errors in 3 hours. Some sort of revenge from CCP, for complaining? EDIT: Just alt-tabbed back to the login screen - amazing ninja socket closed while I was typing. Stay active in game! Are you inactive for a FEW minutes, then you are doomed to let the client restart. Lets hope CCP fix the problem soon.
Naliar	Posted - 2009.10.29 23:09:00 - [218] Got my first ever "socket closed" attack today... Multiple disconnects from the client started while I was shopping in Amarr space, particularly whenever I interacted with the market window. I thought it may be lag at first, then I read about the tests that CCP were doing to the server today for the upcoming Dominion release. Then I discovered the "socket closed" thread... I am not sure if I deserve a "welcome to the club" greeting or if my problem is connected with the Dominion tests today. Either way, that error flashed on screen plenty of times in the past 6 hours making anything other than being safe in a station impossible. I never had connection issues in the past.
Milo Caman Gallente Ghost Festival Naraka.	Posted - 2009.10.30 18:23:00 - [219] This has started popping up again. A few of my corpmates who're also in GMT timezone have mentioned they've been getting more recently as well. Out of Sinq
MasukoRevan	Posted - 2009.10.30 19:18:00 - [220] got it 2 times as well today, this is actualy worse than the "good" old days of lag and disconnect. Cause now you never know when you might be hit and therefor can not do anything to prevent it.

Mika Hammer	Posted - 2009.10.31 17:24:00 - [221] Edited by: Mika Hammer on 31/10/2009 17:24:44 Socket lost error is all I see before my client reboots. For me so far it has nothing to do with sitting there doing nothing. I happens at random intervals and has not been steady for the past year. First I thought it was my internet connection and started there. Then june 2009 I found out my provider updated the router with some patch for optimizing and that killed my session frequently. Not for sure, but revoking this patch helped until the next patch of EVE. It slowly began with a few disconnects. Three weeks ago it has started to disconnect 4 times an hour. The Internet connection is fine, nothing in the router logs: it must be EVE. No other game does it! And yes it happens at the wrong times, like during a fight or after I used my key to get into the next room (almost never able to return at re-login). It makes play impossible. Any of you guys noticed the problem is worse when using 2 accounts at the same time? That seems to be happening, not sure.
coolzero Gallente Core Research Expedition	Posted - 2009.11.01 13:04:00 - [222] im about to cancel my account now...this is going crazy..i returned to eve a month ago but last few days the game becomes unplayable with the socket close error and the disconnects... i run missions a lot but for a week now i cant due to this crap...logging in only to set my training isnt my idea of fun :( Jack of all trades, master of none...
coolzero Gallente Core Research Expedition	Posted - 2009.11.01 13:34:00 - [223] wierd part is that atm im in a station and having no issue yet if i go out and do anything outside of it(like running a mission that i just tried...lost 10 drones and almost a blown up dominix.......great) i get the socket closed error. i returned just over a month ago and eve has been stable till last week and the problem is growing and as it stands now eve is unplayable for me. Jack of all trades, master of none...
coolzero Gallente Core Research Expedition	Posted - 2009.11.01 13:42:00 - [224] well nvm i get it in a station too tho now i wont get the socket error now eve just disconnect...tho it take some time longer before it disconnects i could chat for like 5-10 minutes and eve disconnects Jack of all trades, master of none...
Mika Hammer	Posted - 2009.11.04 20:20:00 - [225] Hey coolzero have you tried to run the PingPlotter tool yet? I got the advice from CCP to run it and it shows a consistant 60%+ packet loss at some machine right in front of the CCP server. Dunno what that machine is but so much loss of data might account for more sensitive connections to be lost and it might explain why it gets worse with more players logged in or more accounts active at the same time. Any of you guys has seen this? Mika
coolzero Gallente Core Research Expedition	Posted - 2009.11.05 09:30:00 - [226] @mika yes ive ran pingplotter and i got the same results just before the eve server there is one point thats always in the red...a lot of errors Jack of all trades, master of none...
MineKitt	Posted - 2009.11.06 00:24:00 - [227] Running up to 7 clients at same time , logged in at diffrent time and only some of em' gets failuer Can this have to bee a node failur ?
Helicity Boson Amarr The Python Cartel.	Posted - 2009.11.15 13:51:00 - [228] Welp, it's started happening to me too as of downtime today. Just cost me a ship as well, which the LAME ASS GMs will undoubtably NOT replace because their useless "logs" show nothing. I'll show you a log... right up the backside.
oniplE MeMento.	Posted - 2009.11.15 14:18:00 - [229] I've never had socket errors but now i've had several within 30 minutes. I did a trace to the eve server and the following IP gives me packetloss: 63.218.13.222 (20% ish) Seems to be a Telecity IP, i think thats a ccp datacenter server (or atleast related to CCP servers and not related to my ISP)? Not sure if this is the cause of the closed sockets, but 20% sounds like a lot of PL. :P x
Pax Ratlin Gallente Farflung Mining	Posted - 2009.11.15 16:00:00 - [230] Originally by: MineKitt Running up to 7 clients at same time , logged in at diffrent time and only some of em' gets failuer Can this have to bee a node failur ? Running 2 clients at the same time on the same box, since this morning they often lose connection, at times both, sometimes only one of the cleints drop it. Bizzare

Tacoh	Posted - 2009.11.26 23:15:00 - [231] for the past week, (and now) i cannot use the internet while playing eve online, or else my internet and eve stops...until i close eve...and when i close eve, my internet slowly starts working....even when it is working (after the fact eve froze both internet and game connection) it still is really horrible (browsing the internet, firefox) so if my mom or brother gets on their computer, well i guess i can play the login to eve game....sometimes I might be able to log in, most of the time it won't even tell me the pop server count...either that or it'll bluntly tell me that i have no internet straight up no wait... i really hope you guys put as much effort into functionality as you do with content/gameplay. never ever has my internet been this 'sluggish' (internet behaves the same on other computers/xbox360) (tho you might wonder how i can tell this 'difference' between the pc and 360 with the 360 not having a browser...its simple i know exactly what this problem looks like.....sometimes/randomly while trying to open a site, it just stalls, says its loading (symbol animation) but there is no progress, theres no light blinking on modem..i'll try closing out firefox, bam lightning fast now! (like normal) [btw i'm no dummy with my bandwidth, theres no p2p, downloading software on any computer] its almost like it stutters, waits in suspense, spurts out a little, a little more, then the rest (but not like 56k progress...spurts like it seems like something is 'blocking it' [metaphorically like a clogged pipe] and it shows this characteristic on the 360 while loading the description for games, pictures (not downloading, light data) and the box picture for games.... i just thought of something, i'll try this out, and edit later....ima try logging onto eve, then make sure i'm in game, turn on the 360, connect to live....see what happens sooooo basicallly i can't browse the internet while i'm mining................. :( /long rant
Shinzu Takigawa Fusion Enterprises Ltd Mostly Harmless	Posted - 2009.11.27 00:51:00 - [232] CCP any new updates on this besides a over a month ago? Still happening to alot of people and making your game impossible to play for more than 5-10 minutes. Nvr had a problem until now for over 2 years so some help on this would be nice of you . :)
Kerdrak Big Guns Inc. Atlas Alliance	Posted - 2009.11.27 12:59:00 - [233] I started to have this issue now, it's a pain and definitely is not related to my computer or ISP since I tried it on 3 different computers and ISP's and only happens to 1 of my accounts... ________________________________________
Zhali Yhas	Posted - 2009.11.29 03:28:00 - [234] Edited by: Zhali Yhas on 29/11/2009 03:33:50 As of about 45 minutes ago, I've been plagued by socket closure related disconnects with intensifying frequency. These don't happen while I'm sitting still or being quiet on chats or EVE voice, these happen while I'm doing stuff like mining, or traveling. Heavens forbid I try to do anything combat related or else I'll come back to a wreck and a new body. The most common place I'm now encountering these errors is trying to undock from stations or even chat on player made channels. I have not encountered anything like these errors until tonight, so I am very skeptical that this could, in fact, be something related to MY internet when the problem has only arisen on EVE and in the past hour. Not to mention the fact that, in addition to seeing socket closures in game, I've also encountered them attempting to access my characters or even logging in.
robz0r Trojan Trolls Zenith Affinity	Posted - 2009.11.29 19:21:00 - [235] I cannot login for no apparent reason today, infinite loot of Socket Closed on login...
Mika Hammer	Posted - 2009.12.01 16:13:00 - [236] Celebrating a year of inconsistent but persistent Socket Closed errors now. I'm curious if CCP has any new statements?
Plekto Templar Republic The Council.	Posted - 2009.12.02 07:40:00 - [237] I have an interesting problem as well, but I might be able to help the DEVs figure this out. See, I can log in as my alt just fine. But my main(this character) is unable to log in after this patch. I tried over ten times and no joy. This behavior seems incredibly odd, as my alt can fly, warp, and do everything and not disconnect, yet if I so much as jump 2-3 systems with my main, it crashes. Jumping into an area where there is PVP is an 1000% automatic crash as well. Cache settings, sound, or video options - all make no difference. The thing is, though, that I can re-log in again about 95% of the time(100% if I try twice in a row) once I've logged in the first time, so it's clearly not my fault. My alt as I've stated, never has this issue or any of the other symptoms. My connection is not the issue, either. It took me less than ten minutes to download the patch from CCP's servers(plenty of speed there). A traceroute shows a clean connection to CCP's servers. I can log in here as well. But I can only connect with one of my characters?
Dealeeo	Posted - 2009.12.02 18:15:00 - [238] I'm also getting socket disconnect errors, on 2 accounts. Seems totally random. Had none for first 3 or 4 months after I subscribed, then for no apparent reason started up. Once it hits, I have to reboot my machine to get any kind of reasonable internet connection at all. This is clearly a CCP issue as it does not happen ever outside Eve. I hope CCP is still focused on this problem as its nearly a game breaker. I am posting now just because with Dmoinion I was having repeated problems (last night) keeping my guys loged in.
Doonatro Valenchi	Posted - 2009.12.02 22:19:00 - [239] Having the same issue, never had the problem till about 2 days ago now it happens every 5 - 10 mins.
Tanaka Shinjiro	Posted - 2009.12.03 01:29:00 - [240] Great, was running fine on this machine until installing dominion, now getting socket disconnects and cant login, keep getting stuck on login screen. Emptying cache helps sometimes but not all the time... If this continues It wont be worth resubbing again...as ive gone through this issue on my mac for a few months and it is completely random when you get this disconnect...thought my pc was safe...damn dominion ps: I am mad :P

Savatar Mei	Posted - 2009.12.03 23:18:00 - [241] getting about 5 socket closures per session , tonight about 15+, no kidding, impossible to pvp. MASSIVE packet loss coming from mailtx.2xzr.com
Davoidis	Posted - 2009.12.04 01:03:00 - [242] Hey all, Having the same problem as tanaka shinjiro above. Have been playing eve successfully on my mac for over a year with no errors. Immediately after the Dominion patch, I've been getting screen freezes and socket disconnects every 5-10minutes. Sometimes I need to empty my cache to get the game to work again, though not always. For what it's worth it seems to happen when I'm near a warp gate. just to re-emphasize, the game was 100% problem-free before dominion patch. Thanks for any help offered! -Davoidis
Haguu Caldari School of Applied Knowledge	Posted - 2009.12.04 02:17:00 - [243] Originally by: Davoidis Hey all, Having the same problem as tanaka shinjiro above. Have been playing eve successfully on my mac for over a year with no errors. Immediately after the Dominion patch, I've been getting screen freezes and socket disconnects every 5-10minutes. Sometimes I need to empty my cache to get the game to work again, though not always. For what it's worth it seems to happen when I'm near a warp gate. just to re-emphasize, the game was 100% problem-free before dominion patch. Thanks for any help offered! -Davoidis This is basically what I am seeing. The problem does seem to be network related; in particular the periodic background tasks like syncing with .Mac or backing up to my remote Time Machine. Before you just say the problem is on my end, there are two issues: 1) prior to Dominion, things would slow down but very rare connection drops. I don't think my ISP changed much over the Dominion deployment downtime. 2) What is clearly a bug is that if my internet connection is not up to the client's standards, then the client should just cease working. But the ESC Quit and CommandQ should both work (slow internet should not cause a hang/freeze) and it should not take a cache clear to get it to restart. Thanks in advance!
Dionisius Gallente Saiyans United death from above..	Posted - 2009.12.04 13:24:00 - [244] Hi there people. Prior to Dominion i have had no issues with gameplay or disconnections, now after this patch i've been experiencing Socket Closed Errors everytime i'm in PVP, the problem occurs mainly when i warp to a designated location and the grid never loads, it happens exactly so, i get out of warp and immediately my client goes down. Strangely this has also been affecting my Ventrilo Client and the EvE client that used to reboot itself for login now doesn't even do that. I have to wait for a minute or so because if another EvE client is opened the status of the server in the login screen is displayed as "Status Unknown" . Eventually i can log back in , in a couple seconds. My OS - Vista Premium x64 SP2 ISP - Deutsche Telekom And no, i have had no previous issues with EvE in this regard or any other internet connections. _____________________________________ Retribution and Death!
BJ Fawkes	Posted - 2009.12.04 16:41:00 - [245] I am, too, having closed socket errors. HAS NOT been an issues since the latest expansion was released. I can't even make it to the last area in Guristas Extra before I lose control of game. The problem starts as lag then it just sits and sits and sits and sits then finally warns me of a Connection Lost: Socket was Closed. Logserver not showing anything unusual either. I hope this gets resolved soon. Game unplayable atm, sadly....
Inky Erden	Posted - 2009.12.04 17:50:00 - [246] Yeah, im having disconnects every 5 min!! cant do anything! This was my main reson of leaving last time, and now its worse than ever.
InVictus Kell Gallente Gladiators of Rage Wildly Inappropriate.	Posted - 2009.12.04 19:23:00 - [247] i've had a stable connection since i started playing EVE back in '06, but ever since Dominion, both of my computers are kicking me out every few minutes. once in a while, i'll have about a 5 minute period of not receiving a response from the server, then i can continue playing. but for the most part i usually get a "socket closed" error and have to relog. ********************************* InVictus Kell Tactical Solutions, Inc. "Moral victories don't count..." *********************************
Seraphim Theory Conflagration. Wildly Inappropriate.	Posted - 2009.12.05 20:15:00 - [248] I'm running windows 7 RC 7100 64bit. I get disco'd approx every 5 minutes. (fairly consistently). Disabling all audio stretches it to 10-15min. I did not have this problem with win7 RC b4 Dominion. I certainly did not have this problem with XP prior to upgrading OS. Having played EVE for 2 years on the same ISP I would be confident in ruling that aspect of the problem out.
Savatar Mei	Posted - 2009.12.05 20:27:00 - [249] today it happened mid warp for me its consistantly happening from about 6pm gmt+1 onwards, it was fine all morning, since 6, i am about 5 disconnections in
Milo Caman Gallente Ghost Festival Naraka.	Posted - 2009.12.06 00:02:00 - [250] Have been socket punched about 15 times in the last half-hour. Get your ****ing act together please CCP. Out of Sinq

Brokara's Daughter Evil Empires Inc.	Posted - 2009.12.06 01:25:00 - [251] Edited by: Brokara''s Daughter on 06/12/2009 01:27:25 .... Reply from 87.237.38.200: bytes=32 time=106ms TTL=115 Reply from 87.237.38.200: bytes=32 time=101ms TTL=115 Reply from 87.237.38.200: bytes=32 time=117ms TTL=115 Request timed out. <-- LOGGED INTO EVE for about 1min Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. <-- DISCONNECTED FROM EVE Reply from 87.237.38.200: bytes=32 time=108ms TTL=116 Reply from 87.237.38.200: bytes=32 time=109ms TTL=116 Reply from 87.237.38.200: bytes=32 time=109ms TTL=116 Reply from 87.237.38.200: bytes=32 time=108ms TTL=116 .... Clearly the server is rejecting connections. However my TTL changes to 116 after, bad router problem somewhere near eve servers?
Savatar Mei	Posted - 2009.12.06 15:57:00 - [252] ok CCP, what the hell is going on with this? it occurs for me every single time i play and its f^&kin impossible to play..... do u even give a f#$k?
ChadMichaels007	Posted - 2009.12.07 03:45:00 - [253] CONNECTION LOST ['reasonCode': None, 'reason': u'The connection to the server was closed.'. 'exception': error(10038, 'Socket operation on non-socket', 'WSASend failed with error 10038: An error has occurred of type WSAENOTSOCK\r\n'). 'reasonArgs': []] Client is non-responsive but if I force closed, I have to remove all settings and cache files before it will let me log back in. (Otherwise, it just lags at the login site.) Happens approximately every 15 minutes. No issues prior to Dominion.. Anyone know if there is a workaround? I've reset my router, I've removed and reinstalled.. Nothing seems to work.... Day # 2 of not being able to play...
M Eriksson Rhinotillexomani	Posted - 2009.12.07 22:35:00 - [254] Prior to Dominion i have had no issues with gameplay or disconnections, now after this patch i've been experiencing Socket Closed Errors almost every night.
deuceof9	Posted - 2009.12.09 06:43:00 - [255] Originally by: Sexi Arrow One funny thing that happens to me was: When i still were on a trial, there were not even a "socked closed" or unexpected client reboot. Now i have a subscription, and suddenly i see all these problems. I did not pay for this.. Also when the client wants a reboot, i also lose my internet-connection for 1-2 seconds. (The router is still running, and other lan-users is not affected. Just me.) Same thing happened to me - used a trial account for 2 days, no problems whatsoever. Loved the game decided to subscribe and only about a day after I subscribed I started getting these "socket closed" disconnections. Happens 2-5min after I log in, its unplayable! Very disappointed.... Dont expect any more of my money ccp.
Lord Saradomin Gallente Nex Exercitus IT Alliance	Posted - 2009.12.09 17:39:00 - [256] Socket Closed...Socket Closed...Socket Closed...Socket Closed...Socket Closed...Socket Closed...Socket Closed...Socket Closed...Socket Closed... Can't even log on for more than 30 seconds. Actually just read this thread, I can not believe you said it's only affecting a "small" number...anything been done about this? You may notice this thread has a few more than 40 people complaining in it.
Leeroy Jenkins111	Posted - 2009.12.09 19:16:00 - [257] I lost a Golem due to all my fleet members getting socket errors earlier. It's making the game impossible to play. I don't mind losing ships through my own stupidity. But when I lose them because the game keeps crashing - that isn't exactly fun.
Varesk Gallente Maelstrom Crew Underworld Excavators	Posted - 2009.12.09 19:26:00 - [258] Edited by: Varesk on 09/12/2009 19:28:04 Please CCP fix this problem. Along with your desync issues. Its making this game hard to play when you can log in for more than 10 minutes. BTW CCP its been over a year since you first started getting petitions due to this issue.
USMC Kearney	Posted - 2009.12.09 21:02:00 - [259] I've been having this issue since April of this year. I can successfully log in ONCE per day (IF THAT) at around 1200 EST. The only way this is possible for me, it seems, is if I'm doing a constant stream of something. For example, I tried logging in at noon today, and it didn't work. Then I pulled up zeitgeist on google.com and started streaming, and I logged in, and stayed logged in for about an hour. I don't know why I can only loggin at that time of the day, and only when I'm streaming something, but I thought it might help some other people. I feel that CCP should fix this issue before coming out with any new expansion, or any material. There are many people that have been affected by this (some that I know of have quit eve over it, and i'm considering it too- since all I can really do is skill change), so what's the point in adding new game content if we can't loggin to see it? Just my 2cents here- If a larger company like blizzard (maybe not EA, cause they suck :P) were in charge of Eve, I bet they'd have this problem fixed right away...
Uncarian The Littlest Hobos Ushra'Khan	Posted - 2009.12.10 21:05:00 - [260] Socket closed got me killed, gj Kind Regards, Uncarian

Jack Be'Flippen Inherently Risky Schemes	Posted - 2009.12.13 16:56:00 - [261] Edited by: Jack Be''Flippen on 13/12/2009 17:00:45 i also have this problem interesting is that is does seem to effect vent as well, and my ISP repetitively shows i have a stable connection. gmail doesnt go offline during this. even more interesting is that i didnt have a problem until the 10th of dec. i was fine! now it drops me during warp, undocking, and checking my eve isk balance on my wallet when i want to look at transactions. it is weird that i had Dominion for over a week then it happens. not all the time, but about every 5 minutes seems to be the medium. trying to log this is very hard, you can not catch it doing speed tests because my net is fine. ----------------------------------------------- I-R-S "We have what it takes to take what you've got"
Jack Be'Flippen Inherently Risky Schemes	Posted - 2009.12.14 05:21:00 - [262] correction: was my ISP, i was timing out but is was so intermittent that i had to ping a website over 10,000 times in succession to see a pattern. my ISP also did this and found a solution. so if vent is also logging when eve does, it isnt the game. or at least i cant see why it would be. ----------------------------------------------- I-R-S "We have what it takes to take what you've got"
Traeumer	Posted - 2009.12.15 09:55:00 - [263] I am also getting "Socket closed" Errors after a couple of minutes playing. It is an unpredictable problem and makes it nearly impossible to play eve and have fun.
Hekla Fairhaven	Posted - 2009.12.17 22:15:00 - [264] Lost my pet Typhoon last night. Took 30s for the docking command to respond and finally see the ship turn around, but it was too late already. Session changes are really bad for me right now, can't play.
Doravos	Posted - 2009.12.19 12:13:00 - [265] Running a live stream in the background (such as from an internet radio broadcast) seems to solve the problem. You can always mute the annoying dj. Also, since I was using a wireless router, disconnecting the router an connecting directly via ethernet also fixes the problem.
COCAchka	Posted - 2009.12.19 12:59:00 - [266] Same problem begins 2 days ago, disconnects only if eve online. My connection good.
Travarica	Posted - 2009.12.20 14:04:00 - [267] I also get this error, game totally unplayable. It started after the last patch. Pls do something about it, or give instructions how to fix it.
Savatar Mei	Posted - 2009.12.20 16:42:00 - [268] lets just face it, THEY DONT F*****G CARE
Shadow''Broker	Posted - 2009.12.22 06:31:00 - [269] Was flying 77km to a wreck containing the mission objective at 163m/s (takes forever). about 3.5km away (1km outside of can opening range), socket closed. It's like CCP is watching me and decides to pull the plug just to give me a big "F@#K YOU!". Thanks CCP. To the new guys: Welcome to the club.
Millimage Minmatar Republic Military School	Posted - 2009.12.22 11:54:00 - [270] I'm also suffering from the socket closed problem. Everything ran fine until Dominion came out, but shortly after this the problem began manifesting itself. My observations on the issue so far: Running a streaming app (most effective seems to be Ping Plotter tracing to the Eve server) seems to alleviate the issue to some degree, although not completely fixing it. Running two clients (playing with an alt on single machine) seems to aggravate the problem, causing very frequent disconnects. The problem becomes evident most often when lots of data needs to be transferred between the client and the server. For example, working the market in station or jumping a gate in space. Possibly the client needs a response from the server at these occasions and cannot continue if the response timeouts. There seems to be a very bad server on the route to the Eve server just a few hops in front of it. The server is named linx.redbus.telecity.net (or something similar. Can't remember, but I do have Ping Plotter screens if needed). This server seems to have 70% packet loss (for pings at least). I just found out that my ISP has been "upgrading" my Internet connection in December and this may have caused my connections to be rerouted to Eve server through the bad server. Could be totally irrelevant here. I don't know. What I do know is that the game is pretty much unplayable with the disconnects and I'm not renewing my subscriptions if I can't find a solution to the problem. =( ______________________ My EVE blog

Savatar Mei	Posted - 2009.12.24 19:59:00 - [271] over 100k hit on google for this. it isnt an isolated incident.
Millimage Minmatar Republic Military School	Posted - 2009.12.24 21:54:00 - [272] Originally by: Savatar Mei over 100k hit on google for this. it isnt an isolated incident. Yeah, from the forum posts I gather that it isn't isolated. I think there is something very fragile about the Eve connection protocol and when you get a bad enough route all things go to hell. Maybe Dominion borked something in the code or maybe I just got a bad server added to the route. I really don't know. I just hope someone can figure this out and fix it soon. Not much point in paying for training. ______________________ My EVE blog
Alyss Rentori Gallente The Scope	Posted - 2009.12.25 11:13:00 - [273] I lost my beautiful Thorax recently to these connection problems.. It is very strange: The first day, I had absolutely no disconnects, at all. After the first daily maintenance, I disconnect every 3-4 minutes, rarely lasting longer than this. Where do I submit these socket closed logs to?
Alyss Rentori Gallente The Scope	Posted - 2009.12.25 11:40:00 - [274] Actually, I should mention this is the very first time I lost a ship, usually I login and find myself starting to warp back to wherever I was at a distance of 1 million km, which is really, really nice! Unfortunately, this last time, the pirates had some glowy thing on me, I think it was a web, but it was possibly a warp disruptor. I think that's how they got me. That's all I really saw though.
Devilsown	Posted - 2009.12.30 08:15:00 - [275] Quote: The IP is 85.90.238.58 (doesn't give a dns name) and the packet loss percentage is around 60-70% constantly. This happens to me too on the same server and on top of that the ccp one gives me a 500ms responce when the socket loss is there.
Kestrix	Posted - 2010.01.03 15:08:00 - [276] I've recently been getting alot of 'socket closed' errors. I'm with Virgin Media and my connection speed was recoreded bettween 6 and 7 Mb/s by http://www.speedtest.net/ and I was getting a grade F with http://www.pingtest.net/ I was connecting to a Linksys router and then to my modem. After removing the Router and connecting directly to my modem my pingtest results went from F to B and I've touches wood not had a 'socket closed' error since. Hope this helps. Kestrix
Millimage Minmatar Republic Military School	Posted - 2010.01.04 08:23:00 - [277] Originally by: Kestrix I've recently been getting alot of 'socket closed' errors. I'm with Virgin Media and my connection speed was recoreded bettween 6 and 7 Mb/s by http://www.speedtest.net/ and I was getting a grade F with http://www.pingtest.net/ I was connecting to a Linksys router and then to my modem. After removing the Router and connecting directly to my modem my pingtest results went from F to B and I've touches wood not had a 'socket closed' error since. Hope this helps. Kestrix Yes, connection quality seems to be the source of the problem but something has changed in Dominion that makes it a gamebreaker (for me, at least). For instance, I know pretty much for certain that my "socket closed" errors are caused by a bad line. But as far as I know the line has been the same for years and only after Dominion did I start to get disconnected. Running pingplotter I can say beforehand when I'm going to get disconnected if I do certain things ingame. From time to time I get a 10-15 second period of packet loss (red blocks in pingplotter standards time graphs) on my first hop (to ISP). If I perform an action that requires a response from the server (like jumping a gate or updating a market order) with the packet loss occurring I will at first get a client that responds to user actions but does not update the world in any way. This is pretty soon followed by a "socket closed" error and then the client restarts. That all sort of makes sense. The client tries to get a response from server, can't get one and decides to throw in the towel. Of course if the client would care to wait for the 10-15 seconds for the problem to pass things would get back to normal and everything would be fine and dandy. While Eve has been unplayable I've been trying out LotRO and while I can see the packet loss as a game freeze there too, it does not throw me out like Eve. The world simply stops updating and returns to normal action when the problem subsides. I've been in contact with my ISP and they have tried lowering my connection speed in hopes that it would fix the problem. So far that has not helped. I will continue trying to improve the connection with them but as I live in the countryside there are only so many things that can be done. And I'm not willing to go down very far with my connection speed as the only thing that is not working is Eve. Hopefully someone at CCP wakes up and picks up this issue. I love the game, but I'm not willing to pay for training and trading on the market as that is pretty much what I'm reduced to with the way things are at the moment. ______________________ My EVE blog
Devilsown	Posted - 2010.01.04 10:51:00 - [278] It might be to soon to cheer, but i did the following to at least until now fix the problem. knocking on wood I went into the router setup and in the WAN Setup Disabled SPI Firewall NAT Filtering, Disabled SIP ALG This is on a Netgear Wrn3500 (N300) wireless router. Last night i played without the socket loss errors. Thus so far i am happy, although knocking on wood.
Agrilad	Posted - 2010.01.05 12:34:00 - [279] I was getting socket closed errors quite often last week. About Saturday I started connecting it to docking of my iphone to the computer. And itunes syncing to that iphone. While itunes was syncing to the iphone. I couldn't check my email, couldn't read any web page. But most importantly for this forum. Eve gave me a socket closed error.
Korinthius Caldari UNAS Corp	Posted - 2010.01.05 22:08:00 - [280] Not sure if this will help everyone, but it has resolved the Socket Closed issue for multiple corp members. Heres what we found and what we did to resolve the issue. For the last 2 weeks we have been getting an increased number of socket closed errors. Originally this would only happen once or twice a day, but quickly escalated to 5-6 times an hour. Not good while running missions as we all know. When the issue became really bad for me and my roommate, we started thinking we had a bad router, and went through the logs. In the logs, we found hundreds of packets lost in just mere moments. The log only held 20 pages of info, and within 10 mins, the whole log had been refilled. While following some other posts we found on the web we began troubleshooting. During the Troubleshooting process, we played with a few settings, such as turning gaming mode off, UPNP Settings we disabled, and Discard PING from WAN side was enabled. While these changed did NOT resolve the issue, we found a new problem. In the logs, alot of the packets lost we now changed to "Smurf Attack Detected". The little blue buggers we messing with my router? j/k. Through more research, we found a resolution to this problem as well. We changed the router so we were not longer on a 192.168.0.X network to a 192.168.1.X network. Results = 36 hours of no Socket Closed Errors, and packets dropped went from 100 per min average to 6 per HOUR. Result = 2 Happy Eve Players. We recommended this fix to other people in the corp who were having the same problem, and they are rocking Tranquility with the rest of the corp again. The fix may require as little as the IP change or as much as all 4 items we changed, but TBH, I am not going back and testing that theory under threat from my roommate to smack me with a frying pan if he loses connection again. Network Hardware In Use Bell Speedstream 5200 DSL Modem D-Link DI-624 Airplus Extreme G Wireless Router Hope this helps others out there ( Donations Welcome ), not sure if these suggestions have been posted before and I appologize if I am repeating someones previous post

Millimage Minmatar Republic Military School	Posted - 2010.01.06 08:42:00 - [281] Originally by: Korinthius [stuff on how to fix a connection problem] Glad to hear you got your connection fixed. I'm sure that may prove helpful for some others too, but the problem is two-fold (in my opinion). The people suffering from "socket closed" errors are ones with bad connections (packet loss occurring etc.) and they can get their connection fixed to fix the problem with Eve. I'm trying to do this with my ISP, you got yourself sorted out by tweaking your router. On the other hand we all know (or at least that's my conclusion based on all the evidence so far) that Dominion started a new outbreak of the "socket closed" errors. Something changed in Eve (client, server, connection protocol, whatever) that made the game a lot more susceptible to errors from bad connections. This can (hopefully) be fixed by CCP by reworking the changed part. To me this sounds the more reasonable solution as it would most likely solve the problem for the majority of player now suffering from "socket closed" errors. By making the game not disconnect from a short periods of packet loss etc. would make the game at least playable with a bad connection. It may well be that the extra load (planets and whatnot) that Dominion brought has proven too much for the game as it is. We are seeing major lag, big fleet battles are a no-no, disconnects happening... everything says there are some serious problems with the current version and improving the connection handling may not be a top priority for CCP right now. So my suggestion for everyone is to try to fix the connection on your end (call your ISP, tweak your hardware, etc.) because fixing the bad connection removes the source of the errors. This may not be possible for everyone (me included it seems), but at least it is a part you can directly try to affect. Meanwhile we can only hope that CCP is on the ball and a solution is being worked on their end too. I'm certain they are aware of the issue, but whether they are currently working on it is another matter. But a little status update/"hello, we are still here" would be nice, devs... ______________________ My EVE blog
xo3e	Posted - 2010.01.06 23:07:00 - [282] what the hell is happening?? last few days me and my corpmates start to experience frequently disconnections (every 1-5 minutes or so). Not all day long, but periodically. iv never seen such large amount of disconnections on "square metre". Today our almost entire gang was disconnected in the middle of a fight. but not everyone was disconnected =\\. for example my alt in second window was fine, while main window get "socket closed" message, and few of my corpmates experienced the same (main char disconnected, but alt stayed online). i was in "WTF??". iv decided to run ping to eve-online.com and google.com at the same time, and sit and watch. And long check has shown, that eve-online "disappearing" for a few second (yes, every 1-5 minutes, periodically), while google.com ping is fine. so, i think it is CCP or its main ISP problem, and not my or my friends ISP.
Millimage Minmatar Republic Military School	Posted - 2010.01.07 06:55:00 - [283] Edited by: Millimage on 07/01/2010 06:57:54 Originally by: xo3e And long check has shown, that eve-online "disappearing" for a few second (yes, every 1-5 minutes, periodically), while google.com ping is fine. so, i think it is CCP or its main ISP problem, and not my or my friends ISP Well, I still think the problem is in that the client can't handle a bad connection. A short period of packet loss results in a "socket closed" dc and client reboot. Like I said earlier, the source of the bad connection may vary from person to person (and I'd imagine a problem with CCP ISP should affect quite a few) but it isn't the actual problem. I might be wrong, of course. EDIT: Btw, did you run a tcp trace or the default ICMP trace? Some servers will quite often drop the ping echo requests when they are heavily loaded so that doesn't give you the whole picture. Of course the Eve servers don't seem to respond to tcp traces, so that's not very helpful either... ______________________ My EVE blog
Millimage Minmatar Republic Military School	Posted - 2010.01.08 07:00:00 - [284] I hope I'm not jumping the gun here, but I may have had my problem solved. I played for a couple hours last night without any disconnects. My ISP finally got around to lowering my connection speed from 8Mb to 2Mb and all packet loss peaks from my first hop vanished. This was what we expected as it is a very long line and just couldn't seem to handle the higher speed. The result so far has been a smooth Eve experience. I can only repeat my recommendation that you check your connection quality and try to improve it if you are experiencing the "socket closed" disconnects. I'm sure the source of a bad connection is beyond the reach of some people, but if you happen to be lucky and can improve it you just might rid yourself of the disconnects. ______________________ My EVE blog
Xeross155 Minmatar Novadyne Dynamics Veni Vidi Vici	Posted - 2010.01.10 21:21:00 - [285] When I click the link to the SiSi topic I get the error that I try to post in a locked thread :/ --------------------------------------------- Xeross' ventures into EVE
Kraven Drakenovic	Posted - 2010.01.13 03:23:00 - [286] well i was following the recommendations... bam down goes another client, you'll love this bit i was trying to submit a petition at the time and now i have no submissions and it just Dc'd again hooray the bit i love the most is how much isk im loosing being Dc'd before my hulk can finish the cycle or it will DC whilst im transferring ore then i log bak in and have a full cargo bay. its like nails on a chalk board when u have 7 days too accumulate a billion isk
Kraven Drakenovic	Posted - 2010.01.13 03:30:00 - [287] screw it with 12 dc's in an hour im over it hell 3 client disconnects whilst posting on the forum ****d up much? never had a problem till dominion i know its not my net .. im cable hardline with the best net i can get in australia... my thoughts is it might have something to do with the australian government introducing mandatory ISP level filtering and monitoring, something CCP might want to check is the % of users who are on australian ISP's experienceing these difficulties
Dixon Oreole	Posted - 2010.01.14 14:43:00 - [288] Just to get things straight is this Socket closed error the same as the crash error a lot of people are having? (When there are lot of ppl in system eve starts to crash)
Wastes	Posted - 2010.01.15 17:10:00 - [289] Edited by: Wastes on 15/01/2010 17:12:21 This has been happening to me for about a week now. I open eve, I log in, while the character selection screen is loading the client restarts. When I was finally able to get on eve I changed the 'restart client when connection lost' setting. Now when it fails (same as before) it says blah blah blah socket was closed, then immediately another message saying 'connection was lost'. I can get on to eve some times but I am losing hours of gameplay because of this borked system. CCP pull ur fingers out. Since I started playing I have only missed 19 hours of skill training time and I will not lose any more because of this.
N1kel	Posted - 2010.01.18 21:42:00 - [290] same socket closing every 10 mins.. C:\>tracert eveonline.com Трассировка маршрута к eveonline.com [87.237.39.196] с максимальным числом прыжков 30: 1 1 ms <1 мс <1 мс 192.168.1.1 2 21 ms 21 ms 21 ms vl-cen-bas3.avtlg.ru [83.239.128.229] 3 21 ms 21 ms 21 ms 83.239.151.241 4 21 ms 21 ms 21 ms 83.239.129.82 5 22 ms 21 ms 21 ms ae-0.vgrd-rgr1.ug.ip.rostelecom.ru [87.226.141.1 25] 6 113 ms 113 ms 113 ms xe-1-0-0.frkt-ar2.intl.ip.rostelecom.ru [87.226. 133.110] 7 124 ms 357 ms 360 ms decix.telecitygroup.net [80.81.192.103] 8 118 ms * 119 ms 85.90.238.58 WTF?! 9 * * 758 ms 85.90.238.58 WTF?! 10 118 ms 117 ms 120 ms 85.90.238.54 11 123 ms 121 ms 122 ms ipt-ccp-games-1-as35834.lon3.telecity.net [217.2 0.44.138] 12 121 ms 122 ms 121 ms 87.237.36.22 13 122 ms 122 ms 121 ms 87.237.39.196 Трассировка завершена. http://www.ip-address-lookup-v4.com/lookup.php?ip=85.90.238.58 - here shown that IP-adress, which causes troubles, belongs to British ISP, so guys you can`t do anything.. Those who don`t have 85.90.238.58 in their route to eve-server are just lucky ones. http://www.eveonline.com/ingameboard.asp?a=topic&threadID=921650&page=45 - same issue

N1kel	Posted - 2010.01.18 23:56:00 - [291] O_o Problem solved I`ve changed the IP-range on my router for intranet - dunno why, but it helped.. No more lags on 238.58 :)
gothicseraphX2	Posted - 2010.01.19 16:51:00 - [292] I just installed dominion and under tranquility the server status is unknown. I tried logging in and keep getting the same 'you are not connected to to the internet or have entered a wrong ip address for the server' message. I know my internet connection is fine so what can be wrong?
Muad' Dib Gallente Beyond Divinity Inc	Posted - 2010.01.20 18:20:00 - [293] Edited by: Muad'' Dib on 20/01/2010 18:22:12 This thread needs to remain at the top, so that the ***gots working on this from CCP - i hope some are working on this, can't just shove it under the carpet. My adress range in intranet is .2.xxx and i still get it. Usually in very big systems i have the problem but i also see it from time to time with systems of 100+. This is a problem they admitted plagues EVE for 15 months now, and their only solution so far has been to disable the socket closed text when you get the issue and your not doing something on the client. :( --- I smack just for myself. Allow faction cap boosters to be traded via normal market !
En Drian	Posted - 2010.01.23 14:01:00 - [294] Well pinplotter confirms this. Same as a number of others. Everything is fine until hitting 87.237.36.22 - then packet loss hits 100%. I don't yet know who this is, but they are the problem for myself and some local players. Kansas City, Missouri, USA
Kyle Reel Gallente	Posted - 2010.01.23 17:42:00 - [295] I also suffer from socket issues. I'll try to do some more testing on this, but I seem to be mostly affected during peak Europe usage hours (late evenings on GMT+1/GMT+2/GMT+3 timezones). After Dominion 1.1 deployment I was able to log on and play continuously for several hours and so I though the issue was finally gone. That was at approx. 17:00 GMT+2. Unfortunately after logging in later (~22:00 GMT+2) I suffered from socket issues every five minutes. I'm flying mostly in Fricoure and Vitteryn. During my first logon (without issues) there were ~120 people in Local in Fricoure and ~80 in Vitteryn (~35k on server total). During the second time (with socket errors) there were ~150 people in Local in Fricoure (~50k on server total). I didn't make it to Vitteryn, so I don't know how many people were there. I'm normally using Linux and using wine to run Eve, but socket issues remained even after booting to Windows. Switching the local net addresses from 192.168.1.0/24 to 192.168.42.0/24 range didn't help either. Traceroute shows that my connection passes through 80.81.192.103 (decix.telecitygroup.net, first address after my ISP) and 85.90.238.54 before hitting ccp servers.
mechtech SRS Industries SRS.	Posted - 2010.01.26 21:27:00 - [296] After resuming from sleep, the clients (I run around 5 clients usually) became unresponsive and I got a "lost connection" message. I don't know if this is part of the bug, or simply because eve doesn't resume after sleep mode, but either way it would be nice if sleep was supported.
Nomen Clay	Posted - 2010.01.27 05:35:00 - [297] Both my home cable line and my iphone tethering have this problem. I can sometimes go for hours perfectly normal gameplay and then 20-25 seconds of no reaction to any buttons i press followed by a socket closed message. Once it happens one time it becomes much more frequent there after. Any word on this would be much appreciated by all the above posters as well as me :)
DeMichael Crimson Minmatar Republic University	Posted - 2010.01.29 13:00:00 - [298] I get 'Socket is closed' and 'Connection lost' and also sometimes Eve will just crash with a 'Send error report'. I don't get it very often but when it does happen, it happens at random times, will be jumping at a gate or sitting in a station, doesn't matter if inactive or active. I've noticed it happens to a lot of players at the same time when there's about 40k and up online. Then it's all about being a number in Queue waiting/trying to re-log. I never had this problem before and I haven't changed anything in my computer nor will I mess around with the Cable or the router/modem which is owned by Time Warner Cable Company in Southern California. I know it's not on my side and I have seen it happen to a lot of players. Next time you log in, check how many players are online and then see how many players are online after the socket crashes. This is just like what America does during the summer to reduce the strain on the electric power plants, it's called a 'Rolling Blackout'.
Denalak Gallente Maelstrom Crew Underworld Excavators	Posted - 2010.01.31 08:36:00 - [299] So has this been fixed? I havent disconnected since our last patch. I dont want to jump the gun though and jinx it , but I have noticed I can afk for a long time without coming back timed out, our waiting to crash as soon as I session change. Anyone else see any differences or no?
Socket Closed	Posted - 2010.02.03 00:45:00 - [300] Originally by: Denalak So has this been fixed? I havent disconnected since our last patch. I dont want to jump the gun though and jinx it , but I have noticed I can afk for a long time without coming back timed out, our waiting to crash as soon as I session change. Anyone else see any differences or no? The problem is still there for me. Had a few times during my trial (almost a month ago) where I would get a lot of them in a small amount of time, so I petitioned,etc. The GM, while friendly, did'nt manage to help fix it (at least he tried and asked for logs,etc.). Since the DCs were less frequent than in the beginning (I could play ~1hr+ without getting disconnected), and more importantly, because I love the game, I decided to sub (and made this my main char so nobody is surprised if I disappear in the middle of a mission,conversation,etc. ;) ). Anyways, it's been 3+ days in a row where it's simply unplayable for me. I can now stay connected at most 5min. It's getting old fast I must admit (I spend all my time "warping back" to where I was..). It may be an issue with my connection like CCP is saying, but since it's the only game where I have seen this, I'm bound to think otherwise. Whatever it is, it's a real test of patience.. one that I'm not sure I'm willing to pay for if there are no possible explanation/fix on the horizon.

Obento Jones Gallente	Posted - 2010.02.04 16:00:00 - [301] I never had this problem before the most recent patch. Now I can't even log in long enough to sell stuff at a station or (like this morning) change my skills without everything freezing and me getting the socket closed error before having to re-login. I will be canceling my account. If I can't even change my skills there's not much point anymore.
Leam Lakaud	Posted - 2010.02.09 18:22:00 - [302] It seems this is still not fixed. Before dominion i only had this occasionaly (read as once or max twice per month). Since i resubscribed after dominion i had this more often than in my entire eve life. Today i had that 3 times. The last time (5 Minutes ago) i wasn't even 15 seconds active before the socket closed.
Miss Zulu Cherry Games	Posted - 2010.02.10 14:32:00 - [303] I never ever had this problem nor heard of it before from other players. Since Dominion Patch 1.1.1 i'm getting "Socket closed" on a regular basis (2-3 times a day!!!). First i thought its uTorrent 2.0's new uTP feature but even without running ANYTHING in the background of my Win7 32bit OS the error occurs. Please fix this CCP. ----- Cherry Games - We love to play! :-) Visit our website click here or join our ingame channel "Cherry Games"
Kamazila	Posted - 2010.02.10 17:26:00 - [304] e a bad network part by ourselves, so CCP could solve the problem faster.
Kentares Kodiak	Posted - 2010.02.10 18:52:00 - [305] Ok... Ill stop doing missions for now. I just had close to a dozen "socket closed" message in around 5 minutes (hence losing a handful of drones in the process).
Kamazila	Posted - 2010.02.10 19:31:00 - [306] Sorry, could you tell me what exactly you've done. Did you changed you ip range of provider, or just internal router LAN DHCP ip range? And could you give those ip examples? I have this problem too, and i'm angry ))! Seriously.
Kamazila	Posted - 2010.02.10 20:17:00 - [307] Originally by: N1kel O_o Problem solved I`ve changed the IP-range on my router for intranet - dunno why, but it helped.. No more lags on 238.58 :) Please, could you tell me more, i have the same lags. What ip? External provider's or internal DHCP?
Kentares Kodiak	Posted - 2010.02.12 11:01:00 - [308] I noticed that when there are fewer online players the "socket closed" message isnt so common (i.e. when there are less than 20k players online I dont remmember of having this problem). Its just a coincidence?
Daevonar Minmatar	Posted - 2010.02.12 19:26:00 - [309] I recently noticed that there are two new applications (.exe files) that i hadn't seen before in the ccp install folders (one in the main eve folder, and one in the bin folder) one is for the in-game browser and tyhe other is some kind of logging application... I have added these to my firewall exceptions (windows firewall) and it seems to have helped... still occasional disconnects, nowhere near as frequent and may be related to internet (wireless) problems, but no more socket error messages are appearing. Gotta be worth a shot Dae.
Theel Maas Errant Legion	Posted - 2010.02.14 21:40:00 - [310] I don't get it. I've been back since early in December, and everything has been OK since I returned until today. I've gotten socket closed multiple times an hour today in systems of varying populations at different times of the day. My connection hasn't been changed, and I'm still able to perform every other action on the internet I could before. Sometimes I get socket closed while trying to log in to my character from having a socket closed crash.

Lord Maple	Posted - 2010.02.15 00:46:00 - [311] Today is the first day ever I have had more than one "socket closed". Like the post before i couldn't even log in with out it telling me this. What's up with this? I have not changed a single thing to my network or computer re-installed the client didn't work. Need ideas for a solution.
Nik Luciferin	Posted - 2010.02.15 05:54:00 - [312] I never saw this before the Dominion release. Now I barely have enough time to update my skills queue before EVE crashes. If the next couple of patches don't take care of it I'm canceling my account. I have tried petitions, repair tools, third party software, system restores, alternate settings, restarting my connection/router, and simply waiting until there are less players online. Nothing helps.
Daevonar Minmatar	Posted - 2010.02.16 23:34:00 - [313] Originally by: Daevonar I recently noticed that there are two new applications (.exe files) that i hadn't seen before in the ccp install folders (one in the main eve folder, and one in the bin folder) one is for the in-game browser and tyhe other is some kind of logging application... I have added these to my firewall exceptions (windows firewall) and it seems to have helped... still occasional disconnects, nowhere near as frequent and may be related to internet (wireless) problems, but no more socket error messages are appearing. Gotta be worth a shot Scratch that, it hasn't fixed it Dae.
Daevonar Minmatar	Posted - 2010.02.17 01:41:00 - [314] You know, I hear what a lot of people are saying... EMI, packet loss, router issues, firewall issues... fine, I can see how they would all screw up people's connection to EVE. But the way I see it is this. My computer hasn't changed. My router hasn't changed, My ISP hasn't changed, and my location hasn't changed, yet for some reason for the last month or so I have been getting socket errors and random restarts... the only thing I can say with any confidence has changed is the EVE software... now, where should I start looking for problems? Dae.
Noralis Black Nova Corp IT Alliance	Posted - 2010.02.19 13:24:00 - [315] Having same problem here. Unfortunately (timing wise) started having the same socket closed issues after the same time I installed a new cable modem and router. After a solid week of troubleshooting, I came across this thread. In order to remove as many new hardware variables, contacted the cable company and swapped modem serial numbers back to the old one (kept it as a backup), and removed the new router (old modem was a modem/router). In addition, restored the complete system image created immediately prior to installing the new modem & router. Now, system identical to when I wasn't having any socket problems whatsoever. Result: No change, still have the same socket problems. So, problem is not on my end (at least up to the cable outlet in the wall) with respect to hardware. Got so bad one Friday evening that I experienced over a dozen socket closed disconnections within a 2-hour period while on a corp op. Fired up PingPlotter to try and gather more data. Surprising Results: While I get an occasional packet loss here or there (which can be expected over 10k+ samples) between my machine and tranquility, the eye-opener is in London. I'm getting (on average) 4% and 9% packet loss on CCP's side (87.237.36.22 and 87.237.38.200 respectfully). One thing I'll check this weekend (to completely remove my cable provider) is to run the same tests with my LAN running off an EVDO connection. Now, here's another interesting coincidence (or indirect issue). When running PingPlotter, I haven't had any socket errors. I'll admit I haven't tested this combination that rigorously. I'm fairly confident the issue is a combination of something that was done in Dominion (due to the number of people this is affecting), and something going on in the last 3-4 hops to the server. ________________________________________________
Van Holstein	Posted - 2010.02.19 19:49:00 - [316] I got the same fault after the new patch on my Windows 7, but it does not effect vista or xp after what i know or atleast my brother doesent have this problem with his xp. Is there any news of how to fix this?. I would like to play eve again.
BUFA	Posted - 2010.02.19 23:56:00 - [317] Edited by: BUFA on 19/02/2010 23:59:04 I have the same problem on one of my computers. Both are on XP SP2,both running Dominion, one as update the other from a fresh install (I had to format and reinstall Windows). The one with the clean install crashes all the time, when on the "Select Character" page or when undocking. I have been crashing 7 times in a row when selecting character. The other machine works just fine. I haven't changed anything in my router so it's not a network problem. Please try to fix this as it makes the game non-playable. While writing this message, it crashed 5 times!!!!!!!!!!! Thank you in advance, Tassos Ringas
Rieger VaunBraun Estrale Frontiers	Posted - 2010.02.22 04:06:00 - [318] I have uploaded a couple log server files tonight. I have been having the socket closed error for about the last 3 months or so on and off. For a couple days everything will be just fine, then the next day I won't be able to stay connected for more than 2 minutes. I do have a Dev question though. Should I just keep sending up log server after log server, or do I just wait to hear back from CCP?
Leam Lakaud	Posted - 2010.02.23 19:52:00 - [319] You don't really expect to hear from CCP, do you?
Noralis Black Nova Corp IT Alliance	Posted - 2010.02.24 15:56:00 - [320] After playing with this some more, I think the problem is with the EVE client and a specific configuration on some user's machines. While I don't know what said "specific configuration" is, that's what the symptoms point to. If I start EVE (independent of OS) I'll get a socket closed error within a few minutes. However, if I have ping plotter running (pinging tranquility), then start EVE (or start it immediately after starting EVE), absolutely no socket closed errors on any machine on the LAN (even have being logged in for hours). It's almost as if there is a problem between the TCP stack keeping an idle connection alive, and the client receiving this information. Though not sure why running ping plotter is solving this issue, and is impacting (not causing socket closed errors on any machine on the LAN). However, it's a workaround for me on this issue. ________________________________________________

BUFA	Posted - 2010.02.25 06:01:00 - [321] How do you ping Tranquility?
Zaboth Garadath Amarr No Limit Productions Looney Toons.	Posted - 2010.02.25 22:55:00 - [322] I haven't been able to trade properly since this started, and considering it was my main profession, it was a real blow. I pretty much only get socket closed errors when I'm using the market- I'd say it disconnects every 2 minutes or so when I'm buying/selling stuff. Also an issue for just doing anything on the market. I ran ping plotter when I was told to when I petitioned it, and I had a consistent connection, even when the socket closed. recently, with my new alt account, I now regularly experience 'socket closed' on whatever account is on the market, whilst the other runs fine. However, I've only got this when playing in China (Which is a problem, as I live there, although when I do play in the UK it never has this) PLZ CCP LET ME MAKE ISK AGAIN! (I cant bear to do lvl 4 missioning)
Nomen Clay	Posted - 2010.02.27 14:31:00 - [323] All right, been awhile. no response apparent. My home connection fixed itself, construction outside I suppose. As for iphone tethering at work? As previous posts have mentioned throughout this thread pingplotter downloaded, pointed at tranquility and set on a 5 second interval. Haven't socket closed in three days at work. Infact eve seems to behave just like any other mmo i play from my iphone line. Occasional delays when lag picks up, but it no longer socket closes. Pingplotter is free folks, go grab it :)
Leocadminone	Posted - 2010.02.27 21:35:00 - [324] The "socket closed" issue seems to go by IP, NOT by machine - invariably if anyone in my household gets a "socket closed" we ALL do. 3 times so far today, 2 or 3 times yesterday, mabey twice all week the week before that, it seems to get noticeably worse as the server load increases. It's VERY irritating on my main machine as I have to go into Task Manager to get Eve to do ANYTHING after "socket closed" happens - and the only thing I can get it to do is to shut down that way. Doesn't work that way on any other machine we play Eve on, dunno if that's somethign different in the Eve configuration or if it's a "different driver" issue, but as my main machine definitely has the most updated drivers..... It is NOT an issue with my connection, my Everquest trader bots do NOT have problems when this happens (EQ is VERY sensitive to connection issues). It might be an issue with the connection of Tranquility to the rest of the net, or at least to my part of the net. It HAS gotten noticeably worse since the first Dominion patch. It does NOT matter where we are at or what we are doing at the time, from what I've seen - can have characters in completely different regions and they'll all go down at more-or-less the same time. Some of the clients don't get the "socket disconnected" message, they just crash to desktop (might be configured to close client on error, I haven't had the chance to check on that yet).
TheJag	Posted - 2010.02.27 23:59:00 - [325] Just want to ass my name to the " Cursed " list for all those Cursed with the "Sucker ERROE" aka socket error, and / or freeze /and or smashed eyebrows and keyboards. 1. Pingplotter pinging 87.237.38.200 ( all ping 0-200 ) all packetloss under 5% EXEPT 1 F\|_\|Cking server 85.90.238.58 70-100% packetloss 24/7, and i pinged it from my frinds house ( he has packetloss aswell runing on a tottaly diff provider) same thing 2. My internet connection YES ITS crap, i played eve a year ago all was fine, 3. My PC - tryed it all roll back, upbradr, unsinstall, windoes xp/V/7/98 WTF? i played it a year ago 4. my eye brows and keyboard ( missing both, and still loocking for my s-h and c-m keys ( refer to angy german kid. answer from CCP WE DONT CARE ABOUT YOU LOT, COZ WE HAVE 10005000 CLIENTS, AND DONT CARE ABOUT 1000 POEOPLE WHO PAYED US AND CANT PLAY WI WILL COPE WITH LOOSING 0.0001% OF OUR INCOME A MONTH, WE STILL HAVE CHINEESE FARMERS, AND LITLE 12-YEAR OLD KIDS WHO PAY 1000$ FOR AN INTERNET COONECTION AND DONT BOTHER US. IF YOU DONT LIKE IT GO PLAY WARCRAFT OR CSS, xaxaxa LOOSERS G 2 F U S E L F THE NON-CARING ccp TEAM 3> (this is a fake answer made up by me coz im ****ed, i want to play eve not keep reloging every 30 seconds !!!!
Cygwin Gaad Caldari The Element Syndicate Hand That Feeds	Posted - 2010.02.28 12:33:00 - [326] I get socket closed messages but ive found that the issue lies with my router's NICs changing state for a microsecond severing connections everywhere. what bugs me is that it takes eve six and a half minutes to discover that its dropped and finally present a socket closed message. eve used to be more lag tolerant than that, is there any particular reason that if the connection is severed that it waits 390 seconds before timing out. -
Rake Dillinger	Posted - 2010.03.02 09:24:00 - [327] i got this socked closed disease on sunday, and since that, its usual. nothing changed to my computer, i have stable internet, never disconnects or anything. a bunch of people i asked on chat on sunday reported same problems, and like me, they never had it before...
Akira Aronnis	Posted - 2010.03.02 17:38:00 - [328] Edited by: Akira Aronnis on 02/03/2010 17:42:18 OK adding my name to the list. For the last 4 days or so I've been getting socket closed on all 3 accounts (all within 60secs of each other) it is independent of afk status, in fact it has been happening a lot recently when i've had all 3 characters in a mission with drones out :( So after loosing countless drones, i'm only pretty much only logging in to change skills. I've had periods (like today) where the client cannot even see the eve server and thinks I'm not connected to the internet, these periods might last about 30mins, then miraculously it CAN see the internet (i always have to restart the client multiple times before there is even a CHANCE that this miracle occurs). Then i can connect my clients back up, but then only for about 10mins-40mins before my next set of "socket closed" appears. multiple router resets have done no good either. All the time i'm still on vent chatting to mates while this is happening. With no ill effects on vent. all i can say is, it's damn annoying. Host Information 1,BelkinModem.Belkin,192.168.2.1 2, -------------- ,213.130.147.49 3,195-82-97-238.rdns.as8401.net,195.82.97.238 4,globix-gw-a.lonap.net,193.203.5.95 5, -------------- ,85.90.226.205 6, -------------- ,85.90.238.54 7,ipt-ccp-games-1-as35834.lon3.telecity.net,217.20.44.138 8, -------------- ,87.237.36.22 9, -------------- ,87.237.38.200 Sample Information "02/03/2010 17:31:16",0,39,35,41,43,37,42,33,39 "02/03/2010 17:31:19",0,36,40,35,41,36,41,37,43 "02/03/2010 17:31:21",0,38,31,39,34,55,34,38,34 "02/03/2010 17:31:24",0,33,37,34,38,52,39,35,38 "02/03/2010 17:31:26",0,38,34,38,34,39,34,38,34 "02/03/2010 17:31:29",0,33,46,34,38,35,45,35,39 "02/03/2010 17:31:31",0,40,35,41,36,41,38,41,38 "02/03/2010 17:31:34",0,37,42,39,42,38,34,38,35 "02/03/2010 17:31:36",0,36,42,39,34,38,34,38,33 "02/03/2010 17:31:39",0,38,34,38,34,154,34,40,37 "02/03/2010 17:31:41",0,36,41,36,41,38,33,37,33 "02/03/2010 17:31:44",0,33,39,35,38,33,39,34,39 "02/03/2010 17:31:46",0,273,39,34,38,35,39,33,39 "02/03/2010 17:31:49",0,192,36,38,34,38,33,39,35 "02/03/2010 17:31:51",0,33,38,34,147,33,38,34,60 "02/03/2010 17:31:54",0,37,32,37,195,38,34,40,35 "02/03/2010 17:31:56",0,39,35,38,36,38,34,38,35 "02/03/2010 17:31:59",0,41,37,43,39,33,37,33,37 "02/03/2010 17:32:01",0,43,81,42,36,41,38,40,37 "02/03/2010 17:32:04",0,40,34,38,34,38,34,39,34 "02/03/2010 17:32:06",0,34,41,35,40,35,41,36,41 "02/03/2010 17:32:09",0,36,40,38,40,37,32,38,33 "02/03/2010 17:32:11",0,36,41,38,42,39,34,38,32 "02/03/2010 17:32:14",0,34,38,35,37,33,38,33,39 "02/03/2010 17:32:16",0,34,40,36,41,37,42,38,43 "02/03/2010 17:32:19",0,39,34,37,34,35,395,39,35 "02/03/2010 17:32:21",0,34,52,36,40,37,41,37,42 "02/03/2010 17:32:24",0,33,39,33,38,33,113,34,39 "02/03/2010 17:32:26",0,37,42,35,39,35,39,36,38 "02/03/2010 17:32:29",0,36,33,37,42,53,35,39,34 "02/03/2010 17:32:31",0,36,48,38,43,39,34,38,42 I will run the log server tonight and submit a bug report then.
Nox Virago Bulgarian Mafia Squad Sons of Tangra	Posted - 2010.03.03 08:48:00 - [329] Originally by: Rake Dillinger i got this socked closed disease on sunday, and since that, its usual. nothing changed to my computer, i have stable internet, never disconnects or anything. a bunch of people i asked on chat on sunday reported same problems, and like me, they never had it before... Same here... Until a few days ago everything worked fine, now I get disconnected every few minutes. I experience no problems in other apps/games so this problem is specific to EVE. Hope this gets fixed soon as the game is practically unplayable for me at this point. -------------------------------------- I'm only happy when it rains.
Bund Caldari THORN Syndicate Mostly Harmless	Posted - 2010.03.04 08:53:00 - [330] I get this error since about 12-2009. Multiple times per day, sometimes that bad that I can`t reconnect for a few minutes (10mins max). I can get on after that but its always the question for how long. PVP is a real pain this way, even ratting is risky. I have no issues in ANY other games. This must be eve related as any other game works fine on my connection, and I never have disco's other than whilst playing eve. Sad Panda

eaterofcheese	Posted - 2010.03.10 21:13:00 - [331] Well, I'm another with this problem. At best I get 5 mins in game before it crashes with a 'connection lost' or 'socket closed' error. Been like this for 2 weeks now, slowly getting worse from once every 1/2 hr to every couple of mins. It's unplayable for me which is really sad 'cos I miss EVE. -- mmmm cheese...
DarthJew	Posted - 2010.03.15 02:55:00 - [332] I was getting the dreaded "socket closed" issue as well on a very frequent basis, though I noticed that it was only occurring on one of my computers at home, the others played fine. The one difference I noticed in that computer was that it was running McAfee Internet Security 2010, while all my others were running Norton Internet Security 2010 with no issues. I uninstalled McAfee and installed Norton and haven't had a single socket closed error since.
Nomen Clay	Posted - 2010.03.20 20:11:00 - [333] A further update for everyone still plagued by this. The pingplotter works but does eventually force you to buy the program which is really unnecessary since its just a interface overlaying what every single one of our pc's can do for free. I worked with my friend and he send me the following instructions. Follow these and you should never see a socket closed message again : Open up notepad and paste in the following text: @echo off :start ping -n 1 87.237.38.200 ping -n 10 127.0.0.1 > NUL 2>&1 GOTO start Save the file and on the Save As screen open the "Save as type" drop-down and change it to All Files. Enter the file name eveping.bat (or any other name you want, as long as it has the .bat extension on it) and save it. You can now run that file, wherever you saved it, and every 10 seconds it will ping the eve server and display the results. Modifying the code: -To ping a different IP change the IP address on the first ping line to your new target. -To change the interval replace the 10 on the second ping line with however many seconds you want between pings.
Lise Kahel	Posted - 2010.03.31 15:45:00 - [334] So, it started for me as well (dandy); that pingplotter usually shows to me: Quote: Ping statistics for 87.237.38.200: Packets: Sent = 1, Received = 1, Lost = 0 (0% loss Approximate round trip times in milli-seconds: Minimum = 22ms, Maximum = 22ms, Average = 22ms But then every 40-50 seconds or so: Quote: Ping statistics for 87.237.38.200: Packets: Sent = 1, Received = 0, Lost = 1 (100% loss), Every 5 minutes or so it repeats that a few times, et voila; my clients drop out.
Nightmarcher Caldari The Graduates Morsus Mihi	Posted - 2010.04.01 03:56:00 - [335] Just wondering how many of you have both a wireless card and a NIC card enabled on your computers? I was dealing with this issue also for the past 3 weeks and just disabled my Wireless card to test if this is the problem. Once I disabled the wireless card i was able to connect back into eve and its been running stable since... If it changes i will update this post.
Serj Darek Black Nova Corp IT Alliance	Posted - 2010.04.02 15:03:00 - [336] Originally by: Nightmarcher Edited by: Nightmarcher on 01/04/2010 23:38:06 Edited by: Nightmarcher on 01/04/2010 05:28:14 Just wondering how many of you have both a wireless card and a NIC card enabled on your computers? Also wondering how many people with this problem are running something like Norton Internet Security? I was dealing with this issue also for the past 3 weeks and just disabled my Wireless card to test if this is the problem. Once I disabled the wireless card i was able to connect back into eve and its been running stable since... If it changes i will update this post. UPDATE* about a hour later from ^^^ post... Socket Closed - No router (directly into the wall), no firewall, did not loose Net outside of EVE... Run NetMon during your eve session and see if you are getting a FIN packet that corresponds to your socket closed error. Also, check to see if you notice TCP checksum errors or sequence numbers not matching.
Anuvra Kadenko	Posted - 2010.04.13 18:34:00 - [337] +1 to the list, errors started yesterday... now I can't even reaquire the connection back to the server once I disconnect. Server status: unknown... It's been a while since the last post, anybody got and workarounds or solved the problem?
Takeda Honzo	Posted - 2010.04.14 04:43:00 - [338] Well,I've been having this problem for almost 8 months,But it's never been as bad as the last 3 weeks. I use 2 systems and both get the socket closed error,but admittedly one system more then the other,even though both are on the same router. Today I tried a new ISP. I even hooked up the 2 systems directly to the ADSL modem(1 after the other of course).I still have socket closed errors.When I'm in a Orca,I can't get past 1 gate without getting Disconnected.And this is happening on both systems. I was really hoping that this problem was more my old ISP,but obviously it isn't.It's also highly unlikely that 2 high-end systems,One 1 year old,the other 2.5 years old would have the same problems from the systems themselves.. So have no clue where to go from here..Just wanted to say that changing ISP's did nothing to help my situation..:( Just to add, I went from Shaw cable to Telus ADSL. Guess I'll try sisi and hand in a bug report on it as CCP Fallout asks..
SlayerOfArgus Gallente The Scope	Posted - 2010.04.16 22:24:00 - [339] So I just noticed something very interesting. I had two clients of eve open at once. One client on tranq and the other on sisi. I'm on wifi and have been dc'd 3 times from tranq in the past 4-5 hours but not once at all on sisi.
Unknown Slave	Posted - 2010.04.18 19:12:00 - [340] Originally by: Kentares Kodiak I noticed that when there are fewer online players the "socket closed" message isnt so common (i.e. when there are less than 20k players online I dont remmember of having this problem). Its just a coincidence? Yeah seems to only hapen to me after 30k players also

Inairin	Posted - 2010.04.19 13:06:00 - [341] A few observations: 1. This problem co-exists with inability to connect(or frequent disconnects) to IRC(quakenet, haven't tried other networks). 2. Occasionally i get trough and can stay connected to irc, during these windows i can also stay connected to eve with no problems. 2.1. right now i can stay connected, it's 15:02 local time on a monday so it's off peak hours. 3. I suffer similar disconnects from Bad Company 2 too, this appeared two weeks ago. It is not universal to all games, L4D2 works like a charm. 4. While running multiple accounts and playing with my roommate it doesn't affect all clients, last session(before it became entirely unplayable for me 90% of the time) my roomie was dropped every 10-15 minutes, and one of my accounts was dropped only once.
Unknown Slave	Posted - 2010.04.19 21:48:00 - [342] I seem to have found a way around this constant connection lost problem,ive been playing for the last 6 hours with +40k people online.... Go to your CCP Eve File,Open the "BIN" and search for ExeFile,Double click and the game should open,Works for me....hopefully ccp fixes this issue soon
Loghainn	Posted - 2010.05.02 01:11:00 - [343] CCP what gives with this socket close error? I had no problem with it when I was in my 21 day trail and once I upgraded I get this annoying problem. It is so bad now that I can even log on tonight! Once I hit connect it says socket close. I am not paying monthly for a game I can't play.
Shaden Nightwalker Tryblium Sanguinis	Posted - 2010.05.04 15:05:00 - [344] Another victim checking in. I have never been affected before, no hardware changes whatsoever. It started about 1 week ago, happens randomly (sometimes once or twice a day, sometimes up to ten times) and seems to be more frequent in the morning (GMT+1).
Noodle sup	Posted - 2010.05.06 06:21:00 - [345] I started being affected about 3 days ago. Like Shaden Nightwalker it happens randomly. Yesterday it happened 3 times in only 10 minutes. It was about 8:00pm eve time.
Pycke	Posted - 2010.05.08 02:42:00 - [346] Just signed back up to EVE again. Haven't been to much busy places but was in Dodixie and got "socket error" roughly every 15min for about 5 times until I left the area. Previously in EVE I have never got this error.
Smokin' Dragon Holy Grail Construction	Posted - 2010.05.09 15:08:00 - [347] Originally by: Unknown Slave Originally by: Kentares Kodiak I noticed that when there are fewer online players the "socket closed" message isnt so common (i.e. when there are less than 20k players online I dont remmember of having this problem). Its just a coincidence? Yeah seems to only hapen to me after 30k players also yup, 30k ish here aswell... i wonder if they will alctually look into practical solutions to the issue that once we hit that magic number, the crashes affect everyone at random. It's all very well creating sexy vids for CCP's sponsors to invest, but realitically is now the time to consider a second univers to relieve the strain, i can only imagine whats goiing to happen when you keep adding more subscriptions. Maybe you could stop accepting subscriptions and tell the last 5k or so players "sorry, its full, heres your monery back" (Fat chance i know, but im getting worried that CCP is getting so worried about setting up their global corp that the game is going to become dead PLEASE PLEASE PLEASE MAKE A NEW SERVER FOR PEOPLE WHO DONT WANT TO PUT UP WITH THIS FAIL I WILL HAPPILY SACRIFICE MY 30mil Skillpoints, all my ships and Isk to actually play the game without the lag, disconnects and without the eve files becoming corrupt twice per day
Isokuro Yamamoto Tech.	Posted - 2010.05.10 17:42:00 - [348] +1 had the issues about 2 months ago. couldn't play eve with 2 accounts because i would get disconnected every 5 minutes. with 1 account i could play for like 1 hour until i got socket closed error. then i just resseted everything in my home. Modem, Router, switch and it seemed gone. But now after 2 months its started all over again. and resseting everything is not working anymore. also from the 10 crashed 5 of them are without the socket closed error. it just restarts the eve client. CCP stop ****ing around and give your PAYING COSTUMERS some answers. atleast update people every month or so. I don't understand every year i watch the video's of fanfest and when people get to ask ccp qeustions they allways ask stupid crap like when can we walk in stations. but no-1 comes up with a good qeustion like why the hell is CCP's customers support so Bad or why they have no telephone number so we can yell at them. Yamamoto San sent me.
JohnSco	Posted - 2010.05.24 11:27:00 - [349] Edited by: JohnSco on 24/05/2010 11:35:20 Edited by: JohnSco on 24/05/2010 11:33:35 Last night I had the usual 'socket closed' error that threw me out to my desktop. It then paused a couple of seconds then brought up the login screen for Eve. I always get the socket error when I'm docked and examining the market - usually when I'm exploring items and their descriptions. The text descriptions of the item, ie attributes, fitting, etc, disappear after examining eight or so different items. I just thought it was a memory error with my older machine. Glad to see it's probably not me as I have a dedicated Comcast cable line with virtually no problems. I'm using Windows XP with McAfee. I have the latest updates for both. Socket closed errors are frustrating as hell but I'm also glad to see that it doesn't happen to me while I'm out of dock. I'm using XP with McAfee.
Agent Unknown Caldari	Posted - 2010.05.24 18:30:00 - [350] When I was at my college, it turns out my issue with frequent socket closed errors was aggressive throttling. It seems like neither the server or client keep attempting to stay connecting; rather, they try just once, and if they get a packet either don't expect (for example, a keep-alive packet timing out and the server getting a market request instead), it simply closes the connection. As some people have suggested, maybe some sort of SSL encapsulation will help a lot of people suffering from throttling and QoS issues. Failing that, maybe additional attempts to stay connected? I managed to bypass my school's filtering using Proxifier (30 day trial) and an SSH tunnel (myentunnel) through my own proxy. Works wonderfully. By the way, this is my signature. TeamSpeak For EVE - API-controlled TeamSpeak 3 Access!

Healer Axim	Posted - 2010.05.28 03:22:00 - [351] Edited by: Healer Axim on 28/05/2010 03:23:19 This problem just started up for me for a second time. I'm 99% sure it has to do with connections timing out. rewind to last year: I had changed TCP and UDP timeouts on my router (WRT54GL hacked with DDWRT 23SP1) to something low, like 60 seconds. i did this for p2p performance. that's when eve would give me a socket disconnect error. unless i was constantly doing something in eve, sitting idle would cause me to drop. I increased the settings back to default and everything was happy again fast forward to now: i changed from a cable connection w/ above WRT54GL to ATT UVerse. i have lots of custom setups on my WRT54GL so i kept it and plugged the WRT54GL into the ATT gateway, the ATT gateway allows for said configuration doing what they call "DMZ+". its basically a network bridge. after re-tooling my house to use this new setup i started getting the same socket closed i got before. only this time no changes to the timeouts or anything else has changed. now the interesting part, its NOT ATT. i can connect to the ATT gateway and eve will not drop me. its definitively something with the router behind router setup and I'll be damned if i can figure out what it is. i havent had time to try DMZ at my WRT54GL level, but honestly that's not a long term solution. i have eve installed on 4 different PC's at home (yeah, i'm kinda crazy) and i would like them all to work. I hope this helps someone. i actually am going to try firing up wireshark to see exactly what's happening, i've just been so busy lately that I havent. tl;dr version: its not neccessily ISP's fault. the issue boils down to timeouts somewhere, and for some people you might be able to resolve your issue by upping TCP/UDP traffic timeouts at your router level.
zombiedeadhead Minmatar Brutor tribe	Posted - 2010.05.29 20:23:00 - [352] Had socket closed twice today, both the same circumstances, and a very odd consequence. Ok, so I have two characters online, one of whom is probing. Twice now, when I click the 'Analyze' botton, I get an immediate 'socket closed', but the really wierd thing is I also drop my internet connection totally. That is, its not just the client disconnecting, but my whole internet drops (red lights on my router etc) if I try to probe something . I then close down Eve, and the connection comes back... This has never happened to me before, and I have had no issues at any other time with my Internet connection. Apart from a bunch of Sisters probes, and the chance to solo a bunch of BC's in a WH after a days work on finding them , no real harm done, but now I am very wary of pressing the 'Analyze ' button. Is this familiar to anyone?, I'm also wondering if its a post expansion glitch.
Eraggan Sadarr Phoenix Tribe Cult of War	Posted - 2010.05.29 22:56:00 - [353] Edited by: Eraggan Sadarr on 29/05/2010 22:59:01 Originally by: Healer Axim Edited by: Healer Axim on 28/05/2010 03:23:19 This problem just started up for me for a second time. I'm 99% sure it has to do with connections timing out. rewind to last year: I had changed TCP and UDP timeouts on my router (WRT54GL hacked with DDWRT 23SP1) to something low, like 60 seconds. i did this for p2p performance. that's when eve would give me a socket disconnect error. unless i was constantly doing something in eve, sitting idle would cause me to drop. I increased the settings back to default and everything was happy again fast forward to now: i changed from a cable connection w/ above WRT54GL to ATT UVerse. i have lots of custom setups on my WRT54GL so i kept it and plugged the WRT54GL into the ATT gateway, the ATT gateway allows for said configuration doing what they call "DMZ+". its basically a network bridge. after re-tooling my house to use this new setup i started getting the same socket closed i got before. only this time no changes to the timeouts or anything else has changed. now the interesting part, its NOT ATT. i can connect to the ATT gateway and eve will not drop me. its definitively something with the router behind router setup and I'll be damned if i can figure out what it is. i havent had time to try DMZ at my WRT54GL level, but honestly that's not a long term solution. i have eve installed on 4 different PC's at home (yeah, i'm kinda crazy) and i would like them all to work. I hope this helps someone. i actually am going to try firing up wireshark to see exactly what's happening, i've just been so busy lately that I havent. tl;dr version: its not neccessily ISP's fault. the issue boils down to timeouts somewhere, and for some people you might be able to resolve your issue by upping TCP/UDP traffic timeouts at your router level. Hey healer. I had the exact same problem, where if i put the gaming machine on the DMZ it would work fine. But that is not very safe, so luckily i found this fix after 1+ years. Sounds like i have the fix for you: http://www.eveonline.com/ingameboard.asp?a=topic&threadID=921650&page=47#1385 Check my post here and the initial post 2 post up. For a longer explanation you can check the link i have put in the post. I had the exact same problem, where if i put the gaming machine on the DMZ it would work fine. But that is not very safe, so luckily i found this fix after 1+ years. Fly safe, and connected ;) Eve Market Scanner - Marketlog comparisons
HacxNN	Posted - 2010.05.31 19:35:00 - [354] 5 times got socket closed in past 15 miniutes :(
Eraggan Sadarr Phoenix Tribe Cult of War	Posted - 2010.05.31 22:27:00 - [355] Originally by: HacxNN 5 times got socket closed in past 15 miniutes :( What brand of router do you have? and what ISP? And did you take a look at my fix in the post above?
Toshiro Hasegawa Caldari Phoenix Rising Incorporated	Posted - 2010.06.03 00:10:00 - [356] started happening to me after todays patch very random apparently. dont know enough about networking to really figure out where the issue is - not that it is stopping me from trying. - History is the Study of Change
Cedims	Posted - 2010.06.05 17:22:00 - [357] Ok, I don't know if this will help, but for me, the socket errors only started after this last patch. I had been disconnected before that of course, but rarely and never with the "socket error" message box. I only found out that this (the socket one) had been a ongoing problem when I complained about it in the help channel today. Well, it's nothing concrete to go on for you guys, per se, but at least it gives you another situation to use.
Gareth Walker	Posted - 2010.06.14 10:28:00 - [358] Same here. Suddenly getting kicked out of EVE all the time with the socket closed message since the last patch. I note the solution given my a poster a few posts ago. I know a little about computers but that solution was way too technical to be of any use. If anyone cares to put it in a language for dummies then that would be helpful. Hell I don't even know if my router is using tomato firmware, and I don't know how to find out. Is there anywhere you can register your problem with CCP and provide them with details of your setup. I've had a very frustrating morning on the game today.
Miht Virtaq	Posted - 2010.06.21 08:23:00 - [359] This sounds oddly familiar. There's a game (if this is considered advertising please say so and I'll edit my post) by DICE called Bad Company 2 which has a similar problem: You are playing an online match and all the sudden you disconnect. Turns out there's a bug negotiating open ports and when a new player connects to the server or if the server communication changes some people may get DC'd. This only happens to some people though. There's a simple way to fix it though if the problem is similar (no idea if it is but it's worth a shot I suppose). Disable UPnP on your router and try playing EVE and post your results. Miht Virtaq
Stevodeevo	Posted - 2010.06.21 17:36:00 - [360] I get the socket error, but today I noticed a new clue (perhaps?) Game came up with message (words to the effect) ' your chat channel has been closed (wish I had written it down) then teh game died taking (as usual) my entire broadbamd connection with it, which this time fortunately reset itself and started up again. Eve is clearly screwing with my wireless modem.

Voidsleeper	Posted - 2010.06.25 05:08:00 - [361] I had this problem on and off for a while a year ago. About a week ago it has returned, but without the socket closed error. I just get a "lost connection to server" message and the client restarts. This is the only game/browser that sees the problem. (Have CCP changed the error message?) When I run pingplotter to the EvE server, the problem appears to be occasional huge latency spikes of around 900-1100 ms at the EvE ISP "202-126-245-83.packetexchange.net", where the normal average is around 220ms. There's spikes are roughly 10-15 minutes apart. I see 30% packet loss in general, and that doesn't seem to change. Does anyone else with the connection-lost problem, see the same behavior from packetexchange?
Solon Kari	Posted - 2010.06.29 13:30:00 - [362] I started to experience this error starting yesterday, I never saw it before, but all of a sudden the connection closed 4 times yesterday, and two times this morning. Usually it happens when I try to interact with a jumpgate. I have no clue at this point if it's my connection or something on CCP side, but I'll start running a logger now.
Hussain Gallente Federal Defence Union	Posted - 2010.06.30 11:54:00 - [363] Edited by: Hussain on 30/06/2010 11:54:57 06-30-10 12:52:00.781 2228 Error VivoxClient::LoginContext::OnWebClientLogoutCompleted m_webClient->EndLogout() failed - this=0x6d760e8,e=Missing user credentials. C:\src\buildtools\branches\voon\tmpqpjfgv\src\vivox.web\webclient.cpp(216) : VivoxWeb::WebClient::OnHttpRequestCompleted - error 20202 Got this after a socket close. It was on a file that appeared on my desktop. I dont want files crowding my desktop. How do I stop it ?
Morten Valdari	Posted - 2010.07.06 08:57:00 - [364] Ok has a post been put up that tells us how to fix this ? because Im getting fed up with getting this stupid "socket closed" error! bouncing into & around stargates & getting disconnected! Theres no point me taking my ships out of the station or attempting missions, this has been getting worse & worse over the last few days & Im not throwing away all my hard work because there is obviously a major problem that hasnt been fixed or looked at properly since 2008, will CCP replace my ship with full loadout if it is lost during one of these errors ? (I doubt it) And dont say its your ISP or router or even my pc ! I have a top end state of the art gaming pc that runs multiple MMO's whilst running a multitude of other applications & programs with no problems whatsoever. Funny how it never happens during the trial, if it continues I will just cancel my subscription which is a shame because it's such a great game when it works! Sorry for the rant but Ive been disconnected 10 times this morning & nobodys answered my petition!
Antrardi	Posted - 2010.07.08 09:04:00 - [365] Well, I reactivated my account after a few months off the game and haven't been able to stay in game more than 5 mins at a time without being kicked out, this is not a good way of enticing me to stay with the game and continue to pay out my hard earned money! A petition has een put in so we'll see how it goes, Please CCP fix this issue and lets move on with our virtual lives! i need isk!!!!
Morten Valdari	Posted - 2010.07.08 11:47:00 - [366] Hmmm got this yesterday from Xamother Hi, See if clearing your cache and settings folders helps, corrupt cache and settings files can cause ingame items and information being shown incorrectly or not at all. It can also cause players, ships and items to function improperly. For this, you need to locate the following folder, assuming that you have installed EVE in the default location C:\Program Files\CCP\EVE : ( is C:\Program Files (x86)\CCP\EVE on 64bit versions of Windows ) Press Windows Key + R and paste the following line into the Run window. Windows XP: %USERPROFILE%\Local Settings\Application Data\CCP\EVE Windows Vista/Windows 7: %LOCALAPPDATA%\CCP\EVE\ There you will find a folder that is named 'c_program_files_ccp_eve_tranquility' (asuming you've installed EVE in the default location), rename/move all of the folders (for example rename it to 'c_program_files_ccp_eve_tranquility.backup'), in order to save them. Then relog and try again. Do note that copying the settings folder or any of it's files back may cause your problems to resurface, this includes the prefs.ini file. Although that didnt work I found the cache folder named "bulkfolder" in my EVE files cut & pasted to a new folder on my desktop saved it & ran the repair program & I havent been dissconected for over 12hrs since nor have I hit a stargate ! fingers crossed it stays that way
IncogniTech Caldari Fifth-Freedom	Posted - 2010.07.08 13:42:00 - [367] It has been a week that I've been recieving the socket closed error in game. I use a wi-fi router (802.11n) to connect online. The issues involved being disconnected repeatedly from the game regardless of what I did in game, randomly. It was a nuisance and I needed to remedy the problem, since I could hardly do anything in game over 2 minutes. Problem remedied on Wednesday, 2010.7.08: I went into my router firewall configuration and assigned port forwarding on port 26000 for EVE. It assigned it as if I were hosting the game. Also disabled the SPI FW from the Netgear router, several hours later into the game not a single incident since. After a week of procrastinating and being kicked every 2-3mins at a time, to finally being able to play wireless for hours without a single disconnection from the game.
SargSalus	Posted - 2010.07.13 02:23:00 - [368] I've recently began experiencing the socket closed issue. I typically run 1 client on an old XP system and two clients on a new Dell studio 8100. The XP system is stable as can be (slow) but stable. The new system drops one client only. I was repping a Nighthawk with my Basi in a L5 mission, socket closed, Nighthawk melted. After the appropriate emo rage, I petitioned about the loss. They of course told me to pound sand. Something to the effect of "not a problem with our system". Wish I had seen this thread then, I maybe could have had a bargaining chip. :)
Eshezo Old Buggers	Posted - 2010.07.18 17:34:00 - [369] This is crazy, I've been away from the game for a while but returning a few days ago I've been completly unable to play, every 3-4 minutes I get the "Socket Closed" and a crash. I've tried different PC's , tested my connection, differentt ports, ie not the standard 26000 , delete the cache etc etc etc.... Can't believe that this issue has been going on so long and is still there, it's not even annoying it's completly unacceptable because it makes it impossible to play. Come on CCP ......
Omar Alharoun	Posted - 2010.07.18 23:16:00 - [370] I feel as thought I'm pretty competent with a PC, but after thirteen pages of posts on this thread, where to begin solving this issue? With this many people having the same issue, what does CCP suggest? And please break it down because all this talk of pinging and packets are making my head spin.

Sannye	Posted - 2010.07.28 16:51:00 - [371] Happened 2 times in a row, shut down the client... very annoying way of loosing 10 garde 2 drones.
Harry Poticus	Posted - 2010.07.28 17:27:00 - [372] I'm sure you are all aware that the game is unplayable with the socket closed errors. As of now I have paid for a service that I am not getting. I have been robbed! I urge all of you to cancel your subscriptions until they can hire competent programmers who do not write shoddy code. As long as you give them your business willingly they have no reason fix this error... think about it, how long has this same error been occurring and still no fix??? CCP Fallout wrote the first ticket was opened on 25 November 2008... can anyone tell me what year this is??? So how long have they known about this error and they are still not competent enough to resolve it??? I can sum them up in one single word... Pathetic!
Superform	Posted - 2010.07.29 10:04:00 - [373] if your having this issue can you run ping plotter and if your getting high packet loss can you say what node it is? that might be more useful then just bagging ccp i am having 60% packetloss with a node on the tele2 network in sweden (swip.net) (i'll post the details when i get home)
Harry Poticus	Posted - 2010.07.29 15:50:00 - [374] Originally by: Superform if your having this issue can you run ping plotter and if your getting high packet loss can you say what node it is? that might be more useful then just bagging ccp i am having 60% packetloss with a node on the tele2 network in sweden (swip.net) (i'll post the details when i get home) I just ran ping plotter, 14 hops all green except one which is red at 12% packet loss and its back to all green again. the one that turned red for a short period was ae-25-52.car5.London1.level3.net @ 4.69.139.102 I have been sitting here for a while. it has been all green, but another just turned red, hop 12. 10% packet loss. 212.187.160.66 PACKET-EXCH.car5.London1.Level3.net Destination address was 87.237.38.200 back to green again. So what does this mean??? Eve online needs their servers in america so there wont be any more London packet loss???
Carola Kessler	Posted - 2010.07.29 16:52:00 - [375] No....moving the Servers over to the USA would make the situation even more worse i speak out of own experience cause i play also SL from time to time and the packet loss issue over there from the Linden labs server is just Horrible......NO CCP don't ever think about it to move over to the states.....i'd suggest a move to the european continent would be a more proper solution instead, germany has some very good server farms which working just great. :)
Harry Poticus	Posted - 2010.07.29 17:16:00 - [376] They could always create more than 1 universe. Open a server/servers in USA and allow current ppl to choose to migrate over to usa. Then even possibly have an option to "jump" back over to foreign servers with a limit on the numbers of jumps per day/month even as to not slow things down to much. I would really like to play this game, but sitting docked only being able to train sucks hard. Plus if i try to use drones, as im sure you all know, I loose them when the socket is closed. Really makes playing the game impossible.
Xxo Caldari School of Applied Knowledge	Posted - 2010.07.31 10:58:00 - [377] Originally by: CCP Fallout What have we been doing to resolve this issue? Reports of a socket closed began arriving via petitions and bug reports towards the end of November last year. The first ticket was opened on 25 November 2008 in our internal defect tracker, and since late December we have been diligently investigating the issue. Many users reported that restarting/resetting their router had resolved the issue, while others reported that downloading third-party programs helped them. The reports, however, kept trickling in and these workarounds did not resolve the issue for everyone. On 9 December 2008 we replied to a forum thread asking those who were experiencing this issue to send us information about their Internet connection (ping plotter results) and client logs (logserver). The bug reports were then gathered into the ticket mentioned above. Less than 40 bug reports have been received with the information we have requested. Based on this and our connection graphs it is clear that this issue has affected a small number of users from different parts of the world. The fact that this has been happening for the same people over and over again suggested that this had something to do with their connection to the Internet. Regardless, we needed to have this issue reproduced in-house so that we could better understand what is happening and, if possible, determine how to resolve it. The only way we have been able to do that so far is by artificially creating packet loss of 30% or higher, this would indicate an issue with the userÆs connection as opposed to our software or hardware. Some of the reports we have received however hinted at other possibilities that we want to explore fully before completely closing the door on this. Sisi has been updated to include code that logs disconnections more thoroughly but we need those of you that repeatedly have the problem to connect in order to get a real data set with no artificial anomalies. whats the deal with replying in this box we type into? when the box is full and you keep typing the text goes up so you cant read what you typed whithout having to stop and scroll down. and it conflix with the explorer sidebar so you get a very ****ed up window while trying to correct.
Xxo Caldari School of Applied Knowledge	Posted - 2010.07.31 11:38:00 - [378] i followed advice from eve's forum http://support.eveonline.com/Pages/KB/Article.aspx?id=119 after doing the things that are below i know the problem is in sweden and eve's server using the pingplotter program. @ ip 130.244.218.210 and 87.237.38.200 i getting alot off timeout(packet loss) 40% and 41% my highest everage is 45ms and lowest 23ms 8.Try doing a trace route test to the server router (the server ip itself cannot be pinged). To do this you use a small program called Pingplotter In order to thoroughly test your connection to the EVE server download the pingplotter program. If you are running a hardware firewall (SPI Firewall) on your router you will need to disable it, as otherwise this program won't work. After starting up pingplotter do the following in the program: 1) Under "Address to trace" put the following value in the box: 87.237.38.200 2) In the bottom left corner in the box "# of times to trace" put the value 1500 3) In the bottom left corner in the box "Trace Intervals" change it to 2.5 seconds 4) In the bottom left corner in the box "Samples to include" change it to 1500. 5) Click on "Trace" button in the bottom left corner. This tracert gives you the ping or connection latency at each point it uses to connect to the server, if any of these entries contain latency (shown in ms) above 250 ms as well as high packet loss or packet errors, then you can expect that server connection can be lost occasionally. If this is the case, then there is nothing that we can do about it but we recommend that you contact your Internet Service Provider and inform them about the problem.
geouss	Posted - 2010.08.01 16:49:00 - [379] hello out there, i don't know if this is significant in any way, but i have the same problem. it used to happen while i was playing, cutting me off at crucial times, and it has now been happening at log in. the thing is that it might something to do with the "server status: unknown" problem that has, as i have been seeing these 2 problems at the same time for the past 3 days. out of curiosity could it be linked to the region in which the players are playing from? and if not not are there ways that we could make the client "more friendly with the windows firewall?
geouss	Posted - 2010.08.01 17:01:00 - [380] hello again, i had to confirm something so i did a little test. i turned off my firewall completely- risky yes, but i confirmed that the problem was not firewall based as i am getting the same errors-server status unknown and socket closed (note: judging by the messages entered before, people have probably already know that it may not be the firewall-im probably the last to know). now, i have paid a long subscription(cheaper in the long run in my opinion), and i am feeling kinda foolish so i would like somebody to give a little input on how thing going in terms of fixing this problem.

geouss	Posted - 2010.08.03 01:40:00 - [381] hey guys. i think i found the problem. in my case, the isp provider is assuming that port 26000 is being used for p2p services, and that ccpgames is a possible form of spyware ^_^. i am gonna have to talk to them
Harry Poticus	Posted - 2010.08.03 13:18:00 - [382] Originally by: geouss Edited by: geouss on 01/08/2010 17:11:16 hello again, i had to confirm something so i did a little test. i turned off my firewall completely- risky yes, but i confirmed that the problem was not firewall based as i am getting the same errors-server status unknown and socket closed (note: judging by the messages entered before, people have probably already know that it may not be the firewall-im probably the last to know). i would be willing to run some tests for CCP on my personal PC to help out. i know this work isnt easy, so i can help to make things easier, then help i shall. ps: thanks for the help and support so far. You shouldn't have to use your time to figure out their problem... that is what they are paid to do. Do they give you free game time? Are they going to pay you for your time??? The only way to get anything done is to CANCEL your SUBSCRIPTION(S) and move one... maybe one day they will hire competent programmers who can resolve this problem.
Or'Ipahs Amarr Ministry of War	Posted - 2010.08.06 04:37:00 - [383] Sup, so I'm at the end of my tether here, tried everything... Opened up the in-game monitor (SHIFT+CTRL+ALT+M) to see if I could make heads or tails of exactly when and what I have been doing when the socket closes in real time by checking the network tab's packet status. I've tried to heavily load my outgoing packets by means of inputting commands repeatedly e.t.c. and I can generally fly around and warp about a system hassle free with a great deal of response from my ship. Trying to put some strain on incoming by opening up multiple player info windows, for example, didn't seem to kill EvE, nor has recalling my assets repeatedly, playing EvE whilst streaming video or going to a heavily populated area and trying to bump/lock-on-to/leg-hump everything in scene to try and break my connection, and a mixture of these methods. I have read in many posts that idling seems to be the cause of some peoples problems and idling certainly is a reproducible way of causing the socket error. Open the monitor, spam the hell out of the left mouse button on empty space, watch outgoing rise (even just go about some sorta daily business), then leave to idle for 1min so the display shows no outgoing, after that it seems (at least in my case) the socket closes, this works especially well in stations. Stations are a no go, incoming gets all erratic inside, but docking and un-docking aren't too much of a problem I think. Session change is fairly random, but definitely a cause of this error for me. Using windows network monitor also, I haven't noticed anything out of the ordinary, and my connection is not straining hard to keep up, without a shadow of a doubt... I seem to remember a patch, not sure which or when sadly, that seemed to slow me down a lil, I thought it may have just been my comp not handling EvE so well, but... ...At first the market seemed to get very-very sluggish, and I mean so slow it was going backwards, and not too long afterwards I began getting the socket closed error nearly every time I used the market (never seen it before), and with rapidly increasing frequency. I had to get my fellow CORP members to purchase my items for me and the contract them over for all the trouble it was giving me at the time. That was the most reproducible step I can remember, and it seemed to bleed into the rest of the game thereafter for me over time. Does anyone else remember a particular game mechanic other than session changes/undocking/docking which broke EvE, and seemed isolated at first? I vividly recall the market being an issue I have tried over and over again to break my connection, within reason, but EvE just stops replying of it's own volition, surely idling in deadspace with say as few as about 25 objects in the area, looking at the nebulae and the purty lens flare from the system's star isn't nearly a strain on network resources, but it is, EvE simply seems to forget that you're there. All my pinging efforts to TQ using command prompt are returned swiftly with no losses, well, apart from being at a loss myself... I know it's a shot in the dark, but could this be caused by some line of code say, which is for a game mechanic unrelated to that of jumping and docking/undocking or connection protocol causing unexpected side effects? It's been too long, I'd like to shoot down some stuff and things, an get back in touch with the corp, who will also back me up that my connection was fine until said market-death. My eyes and temples are bleeding from repeatedly self-face-planting-keyboard, whilst screaming, "ZOMGZOMGZOMGZOMGFIXITALREADY!!!!", and I'm not-a-supposed to get keyboard in my eyes, it has adverse effects. Still trying... and... YES THERE IS SOMETHING WRONG WITH YOUR BLOODY PLANCK BUBBLE STABILIZER!
Harry Poticus	Posted - 2010.08.06 18:50:00 - [384] Edited by: Harry Poticus on 06/08/2010 18:51:02 Isn't it obvious by now? As long as you continue to pay them your money, they have not reason to fix anything! Canceling your subscriptions is the only way they will ever fix this problem! When the money stops rolling in they have no choice but to shut down, or fix the problem!!!
PsychoSara	Posted - 2010.08.09 10:49:00 - [385] I have been getting this 'Socket Closed' crap for the last 3 days! sort this out CCP!!!
Steve Celeste Overdogs HYDRA RELOADED	Posted - 2010.08.10 14:48:00 - [386] This is getting really annoying. It looks like the game is still working, but I can't open contracts for instance. I already know that the connection is dead, but it looks like my ship just keeps warping and about a minute later the client just closes and reopens on login screen. I am starting to wonder if they even want us to play this game.
geouss	Posted - 2010.08.10 16:10:00 - [387] hello all, i just fixed the socket error in my area. it had something to do with port 26000 i think they might have closed without saying anything to anyone ^_^
Research Axim	Posted - 2010.08.15 13:22:00 - [388] this worked for me. i have a WRT54GL that i hacked and put on DDWRT v24sp2 there's a firewall issue within the router that causes it to drop certain dhcp traffic log into the router using ssh or telnet (shudder) and put these 2 lines in iptables -I INPUT -p UDP -i vlan1 --dport 68 --sport 67 -j ACCEPT iptables -I INPUT -p TCP -i vlan1 --sport 26000 --source 87.237.38.200 -j ACCEPT props to the guy who figured this out and told me, alas i dont remember your name. so for all the people who cry it's CCP's fault, its not always theirs. fix your ** then *** :P
Fenick Farstrider	Posted - 2010.08.22 07:17:00 - [389] Edited by: Fenick Farstrider on 22/08/2010 07:24:40 YAY, my 72 hour new account mini ban is finished. So as you can tell I JUST upgraded my trial account. Almost 2 weeks of no issues, then yesterday (a day after I upgrade) I get my first "Socket Closed Error". Now today its happening about every 2-4 min. I tried the ping plotter test and it bounces from yellow to red at "TenGigabitEthernet4-2.ar4.LAX1.gblx.net". I was logged into Eve while doing the tests and reading forums for about 30 min, no DC. The second I tab back into Eve and click on the market, I get another "Socket Closed Error". No idea what to do, but I agree with one of the above posters. The most they will get out of me is the one month subscription if this keeps up. Never had any issues with any other online game. PS: I ran the logserver.exe as they suggested over a YEAR ago, click on the link to file the bug report and get this error message, "You attempted to reach bugs.eve-online.com, but instead you actually reached a server identifying itself as bugs.eveonline.com. This may be caused by a misconfiguration on the server or by something more serious. An attacker on your network could be trying to get you to visit a fake (and potentially harmful) version of bugs.eve-online.com. You should not proceed." So ya, no luck on eve filing the bug report.
Scouteye Locasta Tactical	Posted - 2010.08.23 13:15:00 - [390] If you havent allready tried the following, try it. Remove uTorret and its buddy app DNA. Watch when removing uTorrent, as it does not remove DNA along with it, it has to be done seperate. Next, contact your ISP and ask for interleaving on. Most gamers have a gaming connection which althougth fast, can in very bad cases, be suseptable to "noise" on the line. Interleaving sorts this, but slows the connection for FPS games etc. Both of these sort socket errors from my experiance.

Bugszor Caldari PodPal Leathermen	Posted - 2010.08.31 23:46:00 - [391] This should rather be fixed fast.. i just paid for another month after noticing for soe reason i missed my payment >_< and i cant even frigging log in! it either.. hangs in authenticating. till it says sockets closed.. or hangs at char select screen.. OR it hangs at my ship without any chat or overview. and ofc again socket closed.. How can this suddenly out of nowhere hit anyone? and this issue has been here for 2 years? and still no fix? come on CCP. this is some bad effing juju here.. Yer gonna loose people.. mark my words... ----------------------------------- Originally by: Nex Angelus Perhaps it was a Bugszor
Anddeh McNab Matari Department of Gun Control	Posted - 2010.09.01 09:08:00 - [392] Recently been suffering from these errors, in the last day or so. At least I think they're socket closed errors, the client just seems to disconnect and I'll be unable to do anything. Which usually normally means me CRTL+Q'ing in fury because the client seems to take forever and a day to actually realise it's been disconnected from the server.
Steve Celeste Overdogs	Posted - 2010.09.02 20:10:00 - [393] Originally by: Scouteye Remove uTorret and its buddy app DNA. This fixed it for me, thank you. I wasn't getting the classic "socket closed" errors, but rather the one where you are disconnected and your client doesn't even realize it.
Steve Celeste Overdogs	Posted - 2010.09.04 09:13:00 - [394] ...and it's back. **** this game.
Shuckstar Gallente Hauling hogs	Posted - 2010.09.14 01:12:00 - [395] Started getting this last 2 days, never had it before, as for loggin on sisi and recreating it, why dont you want the logs and bug report from tran not the test server? Tbh its a joke it happens at random times, undocking, in middle of mission, pvping whatever im doing it just comes up socket closed. Been a loyal customer since 2005 and it not my job to log in on test server and waste more time on there, especially when can give you logs from tran client :S At moment game is unplayable, ill bug report it from main server not tranq. If carry's on like this and according to ccp fallout this has been going on since November 2008? Not to suprised to be honest as it takes you years to fix anything. Anyway that's my rant over. If keeps happening i wont be renewing my accounts again, and nope no one getting my stuff. You are going to fast! Wait five minutes and try again.
MasterOrg	Posted - 2010.09.14 11:43:00 - [396] I have been experiencing these also. They had stopped but they started back up. I get dropped out of all 3 windows sometimes, and sometimes its just 2 of 3 windows. It is quite annoying. If you aren't going to address the issue, at least edit portions of the game, so that those of us affected, aren't taken advantage of. One night I would connect, and then I would get disconnected, I'd reconnect and thirty seconds later I was disconnected. It got so bad that I just shut down EVE and went to bed.
HomeGrownBudZ modro R.A.G.E	Posted - 2010.09.17 07:30:00 - [397] Socket closed just cost me 250Mill.....and i just renewed 1 year TODAY....thank you CCP.... and yes, much QQ [url=http://eve.battleclinic.com/killboard/combat_record.php?type=player&name=HomeGrownBudZ][img]http://eve.battleclinic.com/killboard/signature.php/string,HomeGrownBudZ/tpl,minmatar/signature.png[/im
Ghennings	Posted - 2010.09.17 07:52:00 - [398] I had the lag and socked closed error thing for sometime. I updated the firmware from my adsl modem and that did it for me. I hope this little info helps someone else.
Amarant'h	Posted - 2010.09.18 18:30:00 - [399] Been having this bug like 2 weeks or so. ANNOYING!!! Its just random 'socket close' error message and game quits. This happens many times in one hour. Cant do anything. No fix anywhere and ive tried everything.
horza tuu	Posted - 2010.09.19 21:10:00 - [400] Glad to know this is not just me. Hope this gets sorted out soon. My main char is a trader, so if I'm busting through a few jumps with some pricey cargo, and I get disconnected at a gate, then I'm in gank city.

Calandari Retribution. Inc. R.A.G.E	Posted - 2010.09.24 07:10:00 - [401] this is ******ed .... I keep getting socket closeures ... really come on ... ever 10minutes
chacoty	Posted - 2010.09.26 19:09:00 - [402] bin having this trouble for a few weeks now disconnects every 30 minutes or so really ****ing annoying wen in fleet hope it gets sorted soon
Marketing Agent	Posted - 2010.09.30 09:24:00 - [403] I just fixed my IP adress to the router, as in before I have always let the computer assing it itself, now I have a static one, and now pingplotter have no problems what so ever with 40% packetlosses at the last server on the list (CCPs server). I have yet for 10h to make a single random disconnect in the game. Makes no sense but welp, there it is.
Jaari Val'Dara Caldari Atomic Zeppelins BricK sQuAD.	Posted - 2010.10.01 16:22:00 - [404] It seems EVE client doesn't like packet loss very much. Sometimes I can play just fine, but sometimes it keeps disconnecting, while everything else works fine. Hell, I talk on TS without a hiccup, while EVE disconnects. EVE shouldn't declare me dead if one packet goes the other way.
Wojomon	Posted - 2010.10.02 03:08:00 - [405] I have only played for a couple days but liked the trial so decided to pay for a year. After the patch I now can't stay on for more than 5 mins at a time before getting this error.
Holly Hoover	Posted - 2010.10.12 00:22:00 - [406] It's not packet loss, or anything else. It's their servers and they need to fix them! "Yes I pvp fight with the market view open!"
Cutter Isaacson Minmatar Hollow World Mining Corporation	Posted - 2010.10.14 02:17:00 - [407] I've been doing a bit of noobish research into socket closed errors on various systems and pieces of software and one thing keeps cropping up, that socket closing errors are usually a result of bad coding at the database end, rather than the client end. One thing in particular keeps cropping up regarding packetloss and subsequent disconnects and that is that if there is an interuption in the flow of data, the database server interprets that loss, however brief, as the client disconnecting. There doesnt appear to be any sensitivity setting on CCP's database server, or rather in the microsoft sql software they use, which given its complexity in other areas is something of a suprise. The only other major cause of socket closed errors i could find regarding the sql software is a memory overload at the socket itself, where the queue of data trying to access that socket becomes too much for it to handle and it closes, resulting in disconnects for us. Now taking into account the number of people getting disconnects and the various OS and hardware settings in use by the players, it seems highly unlikely that the problem is at our end. Thus the only conclusion i can draw is that it isnt us, or our hardaware or individual ISP's but rather a hardware or coding error at CCP's end. Can we please get some feedback on this from a Dev as soon as possible. Originally by: Haks'he Lirky Some people should just stick to Pac Man.
Borun Tal Minmatar Southern Cross Empire	Posted - 2010.10.14 03:02:00 - [408] My last post here appears to have vanished, so I'll post again: Prior to last expansion, I went years with maybe one d/c per year. Since last expansion, I've been getting several d/c's A NIGHT. Got bad after "optional" patch #1, and tonite I've d/c'd twice and been on for only an hour or so. Local network activity is virtually non-existant, internet packet traces while client running is very acceptable, and other network apps (such as RDC to work computers and Positive Networks connections) working witout a hitch. Load is not an issue. And the Eve client craps out, sometimes a Socket error, sometimes just a crash without an error. CCP: Paying clients here. Plan to at least comment beyond the "we're working on it"?
Holly Hoover	Posted - 2010.10.14 04:47:00 - [409] Originally by: Cutter Isaacson I've been doing a bit of noobish research into socket closed errors on various systems and pieces of software and one thing keeps cropping up, that socket closing errors are usually a result of bad coding at the database end, rather than the client end. One thing in particular keeps cropping up regarding packetloss and subsequent disconnects and that is that if there is an interuption in the flow of data, the database server interprets that loss, however brief, as the client disconnecting. There doesnt appear to be any sensitivity setting on CCP's database server, or rather in the microsoft sql software they use, which given its complexity in other areas is something of a suprise. The only other major cause of socket closed errors i could find regarding the sql software is a memory overload at the socket itself, where the queue of data trying to access that socket becomes too much for it to handle and it closes, resulting in disconnects for us. Now taking into account the number of people getting disconnects and the various OS and hardware settings in use by the players, it seems highly unlikely that the problem is at our end. Thus the only conclusion i can draw is that it isnt us, or our hardaware or individual ISP's but rather a hardware or coding error at CCP's end. Can we please get some feedback on this from a Dev as soon as possible. That is the most plausible explaination I've read. I also suspect that there is no solution because it is inherent in the current setup which reduces lag by dropping clients! BTW the forum coding is bugged. "Yes I pvp fight with the market view open!"
Borun Tal Minmatar Southern Cross Empire	Posted - 2010.10.14 18:34:00 - [410] Originally by: Cutter Isaacson Thus the only conclusion i can draw is that it isnt us, or our hardaware or individual ISP's but rather a hardware or coding error at CCP's end. Can we please get some feedback on this from a Dev as soon as possible. Good luck with that.

Cutter Isaacson Minmatar Hollow World Mining Corporation	Posted - 2010.10.15 14:05:00 - [411] /me pokes CCP for a response. Come on guys and girls, you ask us to test your game for you, give us a test server to go on, how about a few updates here and there? After all this thread is now 14 pages long and counting, some responses to querys raised here would be greatfully received Originally by: Haks'he Lirky Some people should just stick to Pac Man.

CCP Warlock	Posted - 2010.10.22 14:06:00 - [412] Before I get into the nitty gritty on this, could I ask that if you are having persistent socket closed problems, please raise a petition. That will let the GM's help you with some of the more frequent causes, and also help you get us the information we need to try and debug these problems. Many thanks to all of you who have done that, and especially the people who have sent in wireshark traces, because it really helps us try and sort out these problems. In terms of things that can't cause this. Cutter Isaacson is correct that Database connectivity can be an issue for some systems. However, the Eve client doesn't connect directly to the database, it connects directly to a proxy server, which then routes requests around the cluster, so that isn't a source of connectivity issues for us. We do not deliberately drop clients when we have lag. We sometimes drop them accidentally because of software bugs, and you can also get dropped if the Sol or the Proxy that you're currently using crash. None of these things should cause repeated disconnections though, they're just one offs, and node failure is fairly rare in the Cluster these days. If you suddenly start experiencing this issue, and especially if it's a weekend, it's quite likely that it's a network provider somewhere along the connection. Most network maintenance is done at weekends. Similarly if you get a disconnect at the same time every day, or even hour. Some ISP's reissue their IP addresses every 24 hours, and that will also drop the connection. Check your file sharing software, and make sure it's throttled. I think about half the wireshark traces I see, file sharing congestion is at least implicated. File sharing can be an issue because it uses UDP. Eve uses TCP - the reason this can cause problems is that UDP is an unreliable protocol and TCP is a reliable protocol. Now this is a fun one. In order to be a reliable protocol (bear in mind this is the Computer Science definition of reliability which translates to all your packets will be delivered reliably and in order, until they can't be when the connection will be dropped), TCP has some adaptive features that allow it to back off if it thinks the network connection is being blocked by too much traffic. UDP however doesn't care, and will just hammer packets through continuously. The result can be that with a lot of UDP traffic, TCP traffic will get starved of network bandwidth, and eventually the connection will be dropped. The EVE client has a very low packet rate, which doesn't help with this problem. This is also why idling was a problem. This should be fixed now, but we identified a problem last year where some home routers were disconnecting players, because they hadn't seen any traffic on the Eve link for some time. We've turned the TCP KEEP_ALIVE socket feature on on our side to address this. Several people have commented, and I'm inclined to agree after looking at a bunch of wireshark traces, that the EVE client is too sensitive to occasional hiccups on the link. We're looking at that at the moment, and seeing if we can change some of the TCP settings on our side to be a little more tolerant. Tldr; Raise a petition. There is a lot of things that can cause this issue, both on your side and on ours, and if you're having it repeatedly we'll need to work with you to go down the list, and sort it out.

Bremen Nacht Minmatar	Posted - 2010.10.22 16:04:00 - [413] Originally by: CCP Warlock Before I get into the nitty gritty on this, could I ask that if you are having persistent socket closed problems, please raise a petition. That will let the GM's help you with some of the more frequent causes, and also help you get us the information we need to try and debug these problems. Many thanks to all of you who have done that, and especially the people who have sent in wireshark traces, because it really helps us try and sort out these problems. In terms of things that can't cause this. Cutter Isaacson is correct that Database connectivity can be an issue for some systems. However, the Eve client doesn't connect directly to the database, it connects directly to a proxy server, which then routes requests around the cluster, so that isn't a source of connectivity issues for us. We do not deliberately drop clients when we have lag. We sometimes drop them accidentally because of software bugs, and you can also get dropped if the Sol or the Proxy that you're currently using crash. None of these things should cause repeated disconnections though, they're just one offs, and node failure is fairly rare in the Cluster these days. If you suddenly start experiencing this issue, and especially if it's a weekend, it's quite likely that it's a network provider somewhere along the connection. Most network maintenance is done at weekends. Similarly if you get a disconnect at the same time every day, or even hour. Some ISP's reissue their IP addresses every 24 hours, and that will also drop the connection. Check your file sharing software, and make sure it's throttled. I think about half the wireshark traces I see, file sharing congestion is at least implicated. File sharing can be an issue because it uses UDP. Eve uses TCP - the reason this can cause problems is that UDP is an unreliable protocol and TCP is a reliable protocol. Now this is a fun one. In order to be a reliable protocol (bear in mind this is the Computer Science definition of reliability which translates to all your packets will be delivered reliably and in order, until they can't be when the connection will be dropped), TCP has some adaptive features that allow it to back off if it thinks the network connection is being blocked by too much traffic. UDP however doesn't care, and will just hammer packets through continuously. The result can be that with a lot of UDP traffic, TCP traffic will get starved of network bandwidth, and eventually the connection will be dropped. The EVE client has a very low packet rate, which doesn't help with this problem. This is also why idling was a problem. This should be fixed now, but we identified a problem last year where some home routers were disconnecting players, because they hadn't seen any traffic on the Eve link for some time. We've turned the TCP KEEP_ALIVE socket feature on on our side to address this. Several people have commented, and I'm inclined to agree after looking at a bunch of wireshark traces, that the EVE client is too sensitive to occasional hiccups on the link. We're looking at that at the moment, and seeing if we can change some of the TCP settings on our side to be a little more tolerant. Tldr; Raise a petition. There is a lot of things that can cause this issue, both on your side and on ours, and if you're having it repeatedly we'll need to work with you to go down the list, and sort it out. Thanks for the update, glad to know you guys are looking into this
Cutter Isaacson Minmatar Hollow World Mining Corporation	Posted - 2010.10.24 00:52:00 - [414] Originally by: CCP Warlock Nicely detailed response Thankyou Warlock, for your reply. It's nice to know the things I got wrong so from now on I won't waste my time looking in to those areas. I intend on looking more into issues that might actually be being caused at my end now that I know what I am looking for. As for the TCP/UDP issue, is there anything that can be done about this? Either by CCP or by me? Or is this an issue with all ISP's and network infrastructures as a whole? Also on the issue of EVE being sensitive to hiccups, is there any way to increase my connection "strength" to the proxy server much in the same way a signal booster helps with analogue TV reception? Once again thankyou for the update, its nice to know threads like this are followed Keep up the good work and we look forward to being kept informed on this subject. Originally by: Haks'he Lirky Some people should just stick to Pac Man.
Cutter Isaacson Minmatar Hollow World Mining Corporation	Posted - 2010.10.24 00:58:00 - [415] Edited by: Cutter Isaacson on 24/10/2010 01:00:24 Actually Warlock, I have a few other questions. You say that the client connects to a proxy and not directly to the database, which in hindsight I should have thought about. What I would like to know is: 1. How exactly does the client connect to the proxy? 2. What protocols does the proxy have for dealing with each incoming data packet from the client software? 3. Could there be a similar issue with the proxy as the one I described for databases? Please excuse me if my questions seems rather naive but I am new to all this and I am learning as I go. Once again many thanks. Edited for poor keyboard control resulting in spelling errors Originally by: Haks'he Lirky Some people should just stick to Pac Man.

CCP Warlock	Posted - 2010.10.25 21:22:00 - [416] First on the TCP/UDP issue. We do discuss this from time to time, since essentially either protocol has a list of advantages/disadvantages which are typically orthogonal to each other. Using UDP might make some momentary glitches easier to disguise, but we could achieve a similar goal just by putting in some queuing semantics and trying to reconnect over TCP, whilst quietly not reporting the problem to the Eve Client. There is a fear that this might open up some griefing/hacking opportunities though, which has made us hold back on that one. One distinct argument against using UDP, is that because UDP is not network sensitive, overloaded internet routers will preferentially drop UDP packets, in order to prevent UDP traffic starving out TCP. This would potentially make any congestion issues even worse. The client connects to the Proxy over a normal TCP/IP connection. We keep that up for the whole session. Now TCP is a stream protocol, which means that it just sends/receives data continuously. In practice, most applications including Eve will break up their data into messages that are sent in send/response pairs. What happens is that between the proxy and the client, and the proxy and any machine in the cluster, we provide a message layer, which the machines use to communicate with each other. From that perspective TCP is just a socket address that we send a message to, and can expect responses from. This has the advantage that we can protect players from a fair amount of database lag, simply by handling that at the application layer. So yes, although it's possible that there could be a similar problem to the one you described with databases on the proxies we aren't seeing any evidence of it. We monitor them pretty carefully, and always run them at a much lower packet rate than they're capable of handling. CCP Veritas also beefed up the TCP statistics reporting on them this summer, so we're as confident as we can be that they're running clean. In terms of troubleshooting - the trouble with network issues is that literally anything can be a source of problems, at both ends. Wireshark traces from the player are invaluable for finding the proximate cause of the disconnection, but often what it shows is a series of TCP retransmit requests, no response from the server, and then TCP tears down the connection, as it is supposed to. We don't know from that where or why the connection was dropped. Now if we see a lot of other errors around the same time, or a lot of UDP traffic, or just periodic bursts of errors, then an educated guess will be it's likely to be something closer to the player than us. It's a lot easier in practice to ignore the occasional web page not loading, or getting frozen than the Eve client putting up a socket closed message, even though the Web page not loading is often also some kind of intermittent TCP problem. However, as I said, my network troubleshooting spider sense is really not happy about this whole issue, and we are continuing to investigate this on our side.

Bremen Nacht Minmatar	Posted - 2010.10.26 20:07:00 - [417] Originally by: CCP Warlock First on the TCP/UDP issue. However, as I said, my network troubleshooting spider sense is really not happy about this whole issue, and we are continuing to investigate this on our side. If this is correct, why has my petition just been closed?
Pheriann	Posted - 2010.10.27 02:50:00 - [418] I have been having this issue for the last year or so. I have petitioned 3 times now and not gotten anywhere. On my latest petition I was told that this is a connection issue. So I decided to look into it myself a little. Quote from my logserver file: 4940102010.10.27 01:06:45:927Creating Closed Packet: The socket was closed exception:error(10054, 'Connection reset by peer') 4940112010.10.27 01:06:45:928Couldn't send close packet, rhe socket is probably already closed. [Errno 10054] Connection reset by peer: 'WSASend failed with error 10054: An existing connection was forcibly closed by the remote host.\r\n' 4940122010.10.27 01:06:45:947Received OnDisconnect with reason= 0 and msg= The socket was closed 4940132010.10.27 01:06:45:948GameUI::OnDisconnect 0 The socket was closed 4940142010.10.27 01:06:45:948About to reboot the client It is implied that it is my internet connection at fault. Now a WSASend error is a DataBase error. As per Microsoft : Connection reset by peer. An existing connection was forcibly closed by the remote host. This normally results if the peer application on the remote host is suddenly stopped, the host is rebooted, the host or remote network interface is disabled, or the remote host uses a hard close (see setsockopt for more information on the SO_LINGER option on the remote socket). This error may also result if a connection was broken due to keep-alive activity detecting a failure while one or more operations are in progress. Operations that were in progress fail with WSAENETRESET. Subsequent operations fail with WSAECONNRESET. 1: Application on Host is suddenly stopped = False! (Well at least not by me.) 2: Host is rebooted = False! 3: Host or remote network interface is disabled = False! 4: Host uses a hard close = False! 5: See setsocketopt for more info = Can't it is not on my side! 6: Keep-Alive detected a failure = Can't check again because it is not on my side! 7: Progress fail with WSAENETRESET = Can't be this cause this is error code 10052! 8: Subsequent operations fail with WSAECONNREST = Well dah this is error code 10054! So what I am trying to understand here then is this: 1: EVE's database interaction says that the sockets to my system are closed. 2: My router and modem are up and active. 3: I can access the internet. 4: I can d/l files. 5: I can stream video. 6: I can listen to internet music. 7: I can play other games. So how is that possible? If I can do 2-7 how is 1 correct? If I can do 2-7 all at the same time and have no issues whats up with 1? I find it very hard to believe that it is on my end if the only application that has this issue is EVE. One last thing, and I maybe out in left field on this but, if this is a winsock error why is ccp looking at the tcp/ip layer? Just my rants/flame/questioning....2 cents!
Tarin Majagh Caldari Eclipse Industrials Quantum Forge	Posted - 2010.10.28 06:06:00 - [419] What is the likely turnaround on petitions? I have an open one, and for the last few days its been left open with no response. I don't need to remind you that we're paying customers, and currently you're not providing a service we're paying for... Its been over a month since I've been able to play this game, and its starting to get a bit of a joke now. Surely fixing the already existing problems would be a better idea instead of introducing new features and functionality... -- Quantum Forge
Holly Hoover	Posted - 2010.10.28 13:25:00 - [420] I'm glad there has been a detailed response so thank you. As a layperson though, most of it is above me. However it seems to me my issue seems related to lag or load. The odds of getting disconnected are very high in Jita when docking and undocking at the heavily camped hub station. A heavily camped gate also creates frequent disconnects. To me that seems like a server issue no? "Yes I pvp fight with the market view open!"


CCP Warlock	Posted - 2010.10.28 17:00:00 - [421] Originally by: Bremen Nacht Originally by: CCP Warlock First on the TCP/UDP issue. However, as I said, my network troubleshooting spider sense is really not happy about this whole issue, and we are continuing to investigate this on our side. If this is correct, why has my petition just been closed? It looks like it got robo-closed by an overenthusiastic automated process, sorry about that. I just took a look at your files - you should be getting a response from your GM soon.


CCP Warlock	Posted - 2010.10.28 17:41:00 - [422] Before I get into some more detail, let me just describe the process we have here. If you raise a petition the GM's will walk you down a troubleshooting list, and get you to make some local measurements with wireshark, ping plotter et. al. that will get us more information on the end to end network performance you're seeing. If they can't resolve it, and you provide wireshark traces, it will then end up on the desk of an experienced network engineer who will take a look. If you're posting in the forums with a good description of when you're seeing a problem in game, we'll often take a look at your character and maybe dig further into the logs on our side. That was how we solved the TCP_KEEPALIVE issue - we saw a pattern of people complaining about the problem when they were mining or moving through a system, and finally made the connection between that and there being no network traffic when the player is doing those things. However, what we often also see when we look at the information on our side is a couple of disconnects and then the player has been logged on after that continuously for 10 hours or so. Now I understood it's annoying to get logged off at all, for any reason, but it's going to happen occasionally. Networks can and will sometimes drop connections, it can be anybody along the path from your ISP to ours. What we see with player's who specifically have this problem is a pattern of very short sessions 1-5 minutes repeatedly which is quite distinctive. WSASend is just the standard - your connection got dropped message. Time was when networks were actually very detailed about why your connection was dropped, TCP/IP networks unfortunately didn't put a lot of that in, so the error codes often aren't very useful. It's not a database error, a remote host is just the other end of the connection. Winsock2 is just Microsoft's implementation of the TCP/IP stack - they based it on the old bsd socket implementation. We usually get the same error in our logs too - 'remote host closed the connection', i.e. the player. In fact, it just means that neither end could receive any traffic from the other end within the time that TCP/IP will keep retrying to send a packet with no response. That can mean anything from home router failure, right up to something in our application layer. Part of the problem for us is that there's a lot of different things that can be the source of these kinds of symptoms, which means amongst other things, keeping a very open mind about what might be behind it.

Bremen Nacht Minmatar	Posted - 2010.10.29 08:35:00 - [423] Originally by: CCP Warlock Originally by: Bremen Nacht Originally by: CCP Warlock First on the TCP/UDP issue. I just took a look at your files - you should be getting a response from your GM soon. Thank you, I look forward to seeing what was found
Tarin Majagh Caldari Eclipse Industrials Quantum Forge	Posted - 2010.10.29 14:55:00 - [424] Originally by: CCP Warlock You should be getting a response from your GM soon. Any chance you can prompt a response on my open petition? The lack of response is getting to me... -- Quantum Forge
Taralesk Inshani Dreddit Test Alliance Please Ignore	Posted - 2010.10.30 15:51:00 - [425] Hey CCP folk. I re-subbed a few weeks ago and all was well. Seemingly right around the patch rollback I started to get this issue. I've since filed a bug report with requested logs, etc, sadly not much has come of that. I'm not sure where to take this anymore.. the game is unplayable as it stands. I think my issue differs from most in that when Eve disconnects me, the majority of the time it takes my entire network with it. I cannot even begin to explain how that's possible, but it's happening ONLY when I'm running Eve, and it wasn't happening before. I changed nothing on my end hardware or software wise between the 'good times' and the 'bad times.' Prior to this I had 100+ days of uptime. As I said in my bug report, it seems directly tied to TCP timeout settings. I'm still continuing to troubleshoot on my end. I've had my ISP run diag on my Modem signal strength both up and down, and do their "tests" to make sure it's working properly. All checks out. I've done 30/30/30 hard resets on the router back to factory defaults - same issue. I've poked holes in the SPI firewall for anything I could think of. I've enabled remote logging through Syslogd in DDWRT and found no apparent cause (yet). At this point I'll be reinstalling, flashing the router with newer firmware, and buying a new modem all for the sole purpose of troubleshooting these shenanigans. What else can/should I do? I'd really like to resolve this and any help would be greatly appreciated. . Quote: Oh, yeah, what are you gonna do? Release the dogs? Or the bees? Or the dogs with bees in their mouth and when they bark, they shoot bees at you?

CCP Warlock	Posted - 2010.10.31 18:15:00 - [426] Interesting. Nothing we're doing should in theory at any rate, crash a network. Could you raise a petition and send us a wireshark trace - what I would be particularly interested in seeing would be a trace while you're in a quiet system, with no local chat, doing something like mining. Could you also include your router model and ISP details as well. I want to check you're receiving KEEP_ALIVE packets from us properly. You can expect a small amount of packet loss normally, and it shouldn't cause any issues. If sending other packets over the link - using ping plotter for example, is keeping the connection up, then i'm suspicious your router or ISP is a little too sensitive to lack of activity on connections, and is tearing them down too aggressively. But i'd need to see a wireshark trace before I speculated too much on that.

Miss AnnThrope	Posted - 2010.11.04 19:39:00 - [427] Ok, I've never had issues with the 'socket closed' error in the 3 years I've been playing. Now after the last "patch", I get them everyday. I play in the dead timezone, so I've always had the least amount of node crashes, lag, and other nonsense players in the busy times have to deal with. So getting 'socket closed' errors, unexplained client crashes that freezes up the whole PC, lag at a time when there are barely 15k people online, etc is not funny. Looking forward to CCP fixing their game.
Terrorform	Posted - 2010.11.04 19:51:00 - [428] Just wanted to say: I have been having "socket closed" problems now for the last 6 weeks. This involved the client closing every 20 minutes on average. Most of the time it was when I was in a station, not doing much in space (mining, auto killing etc) or alt tabbing to windows. I tried something last night which "appears" to have solved the problem. I'm running windows xp, sp3, and have a hard wired connection. (Broadband asdl router) Up until now, I was allowing windows to automatically detect and assign my IP settings. In TCP/IP properties I filled in the IP settings manually (for both the IP and DNS servers). Since then, I haven't had any disconnects or socket closed errors. I will post again if they return. To find your IP settings etc: Go to run (start menu) Type: command (Enter) Type ipconfig/all I also grabbed a couple of numbers from my router. If you mess up just change it back to "auto" assign. Keep playing around with the numbers until you get it right. First bit should be straight forward (IP settings), might throw you choosing the DNS settings. Hope this helps :)
Terrorform	Posted - 2010.11.04 23:48:00 - [429] No problems so far :) Have played for about 8 hours with no disconnects.
Taralesk Inshani Dreddit Test Alliance Please Ignore	Posted - 2010.11.06 17:52:00 - [430] Originally by: CCP Warlock Interesting. Nothing we're doing should in theory at any rate, crash a network. Could you raise a petition and send us a wireshark trace - what I would be particularly interested in seeing would be a trace while you're in a quiet system, with no local chat, doing something like mining. Could you also include your router model and ISP details as well. I want to check you're receiving KEEP_ALIVE packets from us properly. You can expect a small amount of packet loss normally, and it shouldn't cause any issues. If sending other packets over the link - using ping plotter for example, is keeping the connection up, then i'm suspicious your router or ISP is a little too sensitive to lack of activity on connections, and is tearing them down too aggressively. But i'd need to see a wireshark trace before I speculated too much on that. Hey Warlock. It seems this was all some sort of giant coincidence/conspiracy on the part of my ISP. The first problem I have in 2 years just happens to be when I start playing EVE again.. at any rate, it has completely stopped. It happened less and less over time until it was stable again. At least that's my current theory, we'll see if it keeps up. If it starts happening again I'll be sure to get those Wireshark traces. Thanks. . Quote: Oh, yeah, what are you gonna do? Release the dogs? Or the bees? Or the dogs with bees in their mouth and when they bark, they shoot bees at you?

Danette	Posted - 2010.11.08 23:08:00 - [431] I just patched up to the latest version Saturday (was AFK all week) and started getting these connection issues. Haven't had any issues until I patched. I have 2 accounts and run both accounts on the same PC simultaneously. One is a miner and one a hauler. On Sunday evening, after a productive mining session, I went back to the station with both accounts. For the rest of this discussion, the miner account, which was sitting in station spinning, never lost connection. I even did a few things like opening cargoholds, drone bays, and station storage just to make sure I still had connectivity while the rest of this happened ONLY to my hauler account. On my hauler, I attempted to open the reprocessing interface. Lost connection and was bounced to the logon screen. Took me 3 tries to get logged back in. When I did get back, apparently the server didn't reset my session, because the reprocessing screen was open and listed all of the stuff in my station storage. I then went thru and selected all of the stuff I wanted to process and successfully reprocessed them. I then tried to open my station storage and got disconnected. It took me fully 14 tries to log back in. During this time, I was occasionally able to get to the character select screen and once even able to get back to my character, but was immediately disconnected. That one time I was able to get in, the station storage window was still open but there was nothing showing (once again proving that the server had not completely disconnected my session). I was able to get back in on the 14th try, and my station storage window was open, showing all of my stuff including the minerals I had just processed. I tried to right click on the Trit (approx 3.5million units) to pull up the market, and I crashed again. About this time, I gave up. I also tried to open the Eve Online website many times during this issue to submit a bug report, and couldn't connect to the website (timeouts, slow website response). I was able to connect to other games (WoW) and websites (Fox News, MSNBC, CNN, etc) all the while. Based on this, I want to make the supposition that the problem is happening when large amounts of data are being transferred, as in opening a storage location that has a lot of junk in it. Since my miner alt stayed connected the whole time, I don't believe that it's my ISP. Going to go a little techy here. I had a problem similiar to this at my place of employment today. It turned out to be a new router interface set to Auto and the next hop router interface only being capable of 100bT (yeah, I know, it's old equipment, so some stuff is still 100bT). The new router interface kept trying to auto-negotiate to Gig, even though the old router was only capable of 100bT. Normal 32 byte pings and traceroutes didn't show any packet loss. Packet loss didn't show until we started pinging with a packet size of 1000. We had to change the new router interface from Auto to 100bT to fix the problem. My point being could there be a router config mismatch going on? You guys have changed out a bunch of equipment lately. It could happen. Getting off my soapbox now. Thank you very much!
Holly Hoover	Posted - 2010.11.09 00:42:00 - [432] Edited by: Holly Hoover on 09/11/2010 00:42:10 Originally by: Terrorform Just wanted to say: I have been having "socket closed" problems now for the last 6 weeks. This involved the client closing every 20 minutes on average. Most of the time it was when I was in a station, not doing much in space (mining, auto killing etc) or alt tabbing to windows. I tried something last night which "appears" to have solved the problem. I'm running windows xp, sp3, and have a hard wired connection. (Broadband asdl router) Up until now, I was allowing windows to automatically detect and assign my IP settings. In TCP/IP properties I filled in the IP settings manually (for both the IP and DNS servers). Since then, I haven't had any disconnects or socket closed errors. I will post again if they return. To find your IP settings etc: Go to run (start menu) Type: command (Enter) Type ipconfig/all I also grabbed a couple of numbers from my router. If you mess up just change it back to "auto" assign. Keep playing around with the numbers until you get it right. First bit should be straight forward (IP settings), might throw you choosing the DNS settings. Hope this helps :) Tried that but it doesn't work for me.I can try to log in 3 times in a row but fail and then succeed the 4th time. Ther SERVER won't let me in. I don't know why people keep thinking its their connection. BTW this forum reply field is bugged again just like the Eve wallet window, jumping like a jumping bean, sigh... "Yes I pvp fight with the market view open!"
hydroschip	Posted - 2010.11.10 10:17:00 - [433] I have been experiencing some issues, but i don't know if it's the socket closed error. When i am playing it is mostly one client. When i have only this client on it sometimes disconnects, but not instantly. my ship just keeps doing what it was doing, mining, flying, warping even happened one time during shooting! but any new input is not processed. What i do to check if im still connected is opening the wallet, when the number stays at 0 i no longer have a connection. This happens maybe once in a couple of hours. When i play with more clients, mostly 2 sometimes 3! It happens more and more frequent. Sometimes they all disconnect at the sametime, and other times it happens to just one. I tried to open my wallet and other screens for every minute so it keeps pushing data but it still keeps happening. I also tried running 2 clients from 2 computer (1 apple macbookpro and 1 windows7,64bit). But the problem persists, sometimes they disconnect simultaneous and sometimes not. What i do do fix this is make my macbook connect on a vpn (at a friend of mine) and then login trough the vpn. This makes me have only 1 client on my own internet and where back to the situation of just 1 client :) Disconnect but much less frequent Frequent i call once per hour and not frequent everything above. I don't have exact timings. (yet) btw when my clients do not have connection anymore they selfrestart after couple of minutes. Is this the socket closed issue? or am i experiencing something else. My thinking made me think its my own internet because it doesnt happen over the vpn. But the strange thing everything else keep working, im not changing ip's. I mostly have teamspeak or skype on and this keeps working flawlessly without interruption. Anyone got a link for me with what i should do with the ping thingie? more exactly what i should ping :) involved characters/clients (Hydroschip, Hydrowater, Xitandra) thanks,
Holly Hoover	Posted - 2010.11.11 23:47:00 - [434] Edited by: Holly Hoover on 11/11/2010 23:50:35 Yes IMO I think it is all related. They are all symptoms of errors somewhere in the programming that they can't seem to fix. I can watch my wallet/market orders window close by itself and then crash to desktop while the client reboots. Then I can spend 2 to 3 times trying to log back in and fail. Sometimes I get a connection to server closed message, sometimes not. I also believe it is related to load as the rate of my disconnets is very high in Jita and at camped gates or stations. "Yes I pvp fight with the market view open!"
Helios Aal	Posted - 2010.11.18 02:13:00 - [435] I seem to have found a solution. At first I tried it with pingplotter continuously running, but to no avail. Then I read that it could be a problem with the router, so I set my computer up in a DMZ (means that my computer is outside the router's firewall) and also ran pingplotter continuously. worked like a charm, spent the rest of the night playing. No idea why this works, but it's worth a shot if you have no other option.
Holly Hoover	Posted - 2010.11.22 12:33:00 - [436] I don't use a router on my cable modem. Tried running pingplotter continously but still get disconnected. I am getting good ping reports btw. Like I believe, the problem is the servers not the connection. I can't tell you how many time in Jita I hit that modify order command and the little modify window comes up and then a delay, disconnect. Always the same routine I can know when I'm going to be disconnected. "Yes I pvp fight with the market view open!"
hydroschip	Posted - 2010.11.30 12:51:00 - [437] hmm i switched ISP main reason was what i described 3 posts above :D (and it was 50cents cheapers and double the speed) A lot of things in my configuration have changed, went from adsl to cable. got another modem + router. ubee evm3200 as modem and a WRT 320N with DD-WRT as router. My problems have gone away. So somewhere in my previous gear it went wrong, unfortunately i have no idea what. I can still hook it up the old way till mid december so if anyone wants me to test something contact me.
Holly Hoover	Posted - 2010.12.07 12:26:00 - [438] Edited by: Holly Hoover on 07/12/2010 12:35:05 I really don't believe my problem is the connection and here's why. When I'm sitting in a station doing nothing, I never get dropped. If I then pull the power plug on my cable modem, I get dropped almost immediately. That means there is a good connection keeping me in the game. But when I do things like querry the server using the markets, or doing session changes like undocking, I then get dropped by the server. That's why I think the problem is from the servers. If it was my connection, then shouldn't I also get dropped just from sitting in the station too? One more thing. When I try to log back in after getting dropped, the first try usually gets me a connection to server closed message.It takes 2 or more trys before I can get back in to the game. Is that also my connection too or more like the server is bugged? "Yes I pvp fight with the market view open!"
Harbinger Battlehore	Posted - 2010.12.08 00:00:00 - [439] I am getting the disconnects as well. Comcast has openly been eating p2p packets for a long time now, but it has only been since the expansion that I have had disconnects. I believe the socket error itself is only shown at the login screen. Am I wrong to assume that if the error occurs while playing that I wouldnt get the same popup but just have the client close and re-launch? It's made the game unplayable for me. If it goes on for another month I am out. - Regards
Sanctaphan	Posted - 2010.12.12 07:03:00 - [440] This is absolutely, undeniably, the most absurd thing I have ever heard. Honestly, you are asking us, and blaming us for your changeto the game play? For your adding a 7th bit of code that is now flagging us as p2p traffic. For your problem, I say, "No, I will not ask my administrators to relax their security, gumming up the already crowded internet traffic bandwidth". They are, after all, protecting their network. It is you CCP, who are at fault. It is you CCP, who have decided to change the way you play, and it is you, CCP, that must correct the problem. To try to put the blame on us as your paying customers is absurd. For you to ask us to fix our own problem is obnoxious. I will tell you this. If this problem is not fixed on Monsay, as you claim (one Monday having gone by already), you will leave me no choice but to quit, and to post all of this misgivings as publicly as possible. There is space in my heart to help you. To report bugs, to report performance, and to aid in getting you the data required to move forward, but there is no room to make this problem my own. I did nothing wrong, and I do not pay you to make me work for a repair. Originally by: CCP Sreegs -------------------------------------------------------------------------------- Originally by: CCP Sreegs -------------------------------------------------------------------------------- Hey guys we said the latest this should be fixed is Monday. That's when the vendor pushes the updated signatures to their clients (your schools). If you can get your school's admins to contact support for their p2p filtering solution they have a signature ready for them that will fix it which they have to apply. -------------------------------------------------------------------------------- Ok I need to add an addendum to this... The updates are released by the vendor on Monday. It is up to the administrator of the device to update their devices. One would hope that your administrators would want to update their signatures but we have no way of forcing them to do so. So, while it may not be what you all want to hear it's the facts as they stand. We don't control your school's networks and we are not their customer, you are, so it will be up to you guys to pressure them to get this done if they don't do it in a timely fashion. I'd recommend linking them this thread and they can email me if they have questions. -------------------------------------------------------------------------------- [url=http://www.gmzsite.com/ONOES/killboard?a=pilot_detail&plt_id=46392] [/url]

Pitty Hammerfist	Posted - 2010.12.12 19:58:00 - [441] yep i'm getting good pings and 0 packet loss to the eve server, but i am still getting dropped. it's definatley not a ISP issue. i've tried clearing caches and eve a full reinstall of eve. I'ts something on your end, however it's been happening a lot less over the last few days, i still get a few connection dropouts at about 8.00pm Melbourne time and onwards.
Cutter Isaacson Minmatar Hollow World Mining Corporation	Posted - 2010.12.13 15:36:00 - [442] Hey Warlock, thanks for everything so far, it's refreshing to see such clear communication between CCP and the playerbase, especially on issues such as this. Now I have further questions for you The most important one concerning the isp's you work with to provide the backbone to the EVE servers. I have noticed recently that I am suffering massive packetloss and huge ping times when my data is being routed through the Abovenet service provider here in the UK. I am 100% certain that they are the cause of numerous cases of socket closed errors, especially at weekends when their routers seem entirely incapable of handling the dataflow going through them to you. Does CCP have the option of switching to a different network at times like this? Especially as you had problems with the exact same ISP last year. If so, how do you go about doing this, and is there anything we the players can do to assist you? I have already emailed both my ISP (TalkTalk) and the Abovenet provider to ask them what can be done, but any additional info I could get for you from them or vice versa would be a good idea I think. Please either let me know here, or feel free to eve-mail on this character or send an email to my personal email account (linked to my eve account). Once again, many thanks for all your hard work, keep it up. A proud EVE player and network admin wannabe Originally by: Haks'he Lirky Some people should just stick to Pac Man.
leyo690	Posted - 2010.12.13 21:04:00 - [443] Edited by: leyo690 on 13/12/2010 21:04:20 I support pitty and holly I know when the problem come from connection, just for example, lags on ts or on connecting to other sites. This is not from connection. My client started to crash more and more often since some weeks; and since yesterday, i can't even log on as the server is said "unknown", while i can download and use web as i want... That is not how i planned to leave Eve, and i just hope CCP is seriously working on this issue; instead of answering as an idle hotline "might come from you...", it's not possible that there is so many people concerned at the same time.

CCP Warlock	Posted - 2010.12.15 16:34:00 - [444] Originally by: Cutter Isaacson Hey Warlock, thanks for everything so far, it's refreshing to see such clear communication between CCP and the playerbase, especially on issues such as this. Now I have further questions for you The most important one concerning the isp's you work with to provide the backbone to the EVE servers. I have noticed recently that I am suffering massive packetloss and huge ping times when my data is being routed through the Abovenet service provider here in the UK. I am 100% certain that they are the cause of numerous cases of socket closed errors, especially at weekends when their routers seem entirely incapable of handling the dataflow going through them to you. Does CCP have the option of switching to a different network at times like this? Especially as you had problems with the exact same ISP last year. If so, how do you go about doing this, and is there anything we the players can do to assist you? <snip> Our internet providers are Telia Sonera, Level3, Global Crossing, Teleglobe, AboveNET and KPN. We occasionally will switch one of them out if it's having issues or has warned us about maintenance windows. I'm not in a position to comment on any individual provider's performance, but Operations does monitor this and reacts as required. It's generally unlikely that a major Internet provider would have anything but very occasional problems, but it is possible that there's an issue between them and your ISP, which could range all the way up to the ISP itself not buying enough bandwidth for the connections they're servicing. Your ISP should also be able to choose different routes if it wants to. It's ... the Internet. There's a lot that can go wrong. Within that timeframe, it might for example, be the case that some other game has caused a spike in ~8gb file downloads... Internet Stats immediately before WoW Cataclysm goes live. It is quite impressive to see the impact of something like that on planetary level statistics, assuming that's what it was - there's no way to know for sure. Generally, if you occasionally get issues on your connection, especially at weekends, it's probably fair to assume that there's some kind of maintenance or hardware issue behind it. If it's a regular occurrence then please, raise a petition we will help you troubleshoot it. Also if it is our fault, then the more information we can get on it, the better. The recent login problem on the other hand, is both decidedly annoying and also our fault and not our fault. We were not aware that a third party vendor had grabbed a part of our handshake sequence to use as an EVE detector, and nor should they have been using that particular aspect of our communication sequence for that purpose. Sanctaphan is quite right, this is part of the continuing arms race against Internet congestion, but there are better ways to do traffic detection and shaping than that, and EVE's general traffic pattern is in fact extremely distinctive especially when compared with various p2p traffic sources.

Cutter Isaacson Minmatar Hollow World Mining Corporation	Posted - 2010.12.16 12:13:00 - [445] Hello again Warlock. As always I thankyou for your prompt and detailed responses, you guys really are the best. Having taken a look at the traffic stats you posted, I got in touch with my ISP and they have confirmed that the recent issues with packet loss and severe lack of bandwidth was the result of two things. Firstly they had, as you quite rightly pointed out, not purchased enough bandwidth to cover even normal operations and secondly they had not factored in the release of the World of Warcraft expansion. These two things combined led to massive drop-outs across 70% of their local network resulting in ping times hitting the low thousands and packet loss frequently hitting 90% across a minimum of 14 hops. I have also spoken with the lead engineer for my area (I lucked out here, he lives 10 minutes down the road) and he has confirmed a number of worrying habits displayed by the ISP. Firstly they seem to treat online games as P2P traffic regardless of its actual status, and are known to randomly block ports under the pretense of line faults. Secondly that the company does not like to re-route traffic around affected areas unless they absolutely have to (eg the day they recieved around 1100 complaints in a 2 hour period) and lastly that they seem unwilling to accept responsibility for any damage to the physical structure of their lines, preferring to argue it out with BT who own the actual line. Having spoken with BT numerous times as well as with representitives of other local ISP's, it seems as though my one is notorious for passing the buck at every available opportunity. As you may have guessed I will shortly be looking for a suitable replacement for my service provider. Many thanks once again for all the information you have passed my way, without it I may well have stuck with this useless company and been thoroughly unhappy. Oh, and for the record, my ISP is TalkTalk, part of the Carphone Warehouse company Originally by: Haks'he Lirky Some people should just stick to Pac Man.
Zon Tyros	Posted - 2011.01.02 05:44:00 - [446] I have been having this issue non-stop pretty much everyday. Disconnect within a minute after loggin in. Any solution yet? Petition filed. Any help appreciated.
Raik	Posted - 2011.01.10 21:28:00 - [447] I have recently returned to the game (after about 2 years) and since coming back have had the socket closed errors as described in this thread. In my case it was a port forwarding problem. I opened up port range 26000-26001 on both TCP and UDP and it has fixed the problem opening up 26000 on its own did not work for me, i needed to open up 26001 aswell. This would explain why people who have enabled DMZ for their host have not had the problem. I am not sure if it is necessary to open ports for UDP but i'm sure someone at CCP can clarify.
Speedierone	Posted - 2011.01.11 21:32:00 - [448] Edited by: Speedierone on 11/01/2011 21:33:28 i used to have this quite often and i uninstalled javascript which is almost always running and very rarely does it happen anymore
Holly Hoover	Posted - 2011.01.13 08:34:00 - [449] Originally by: Speedierone Edited by: Speedierone on 11/01/2011 21:33:28 i used to have this quite often and i uninstalled javascript which is almost always running and very rarely does it happen anymore Honestly I fail to see how javascrip could have anything to do with getting disconnected. Being a online game I would really think that players getting and staying connected would be number ONE priority for a MMORPG. I've cut down to only one active account because of this, and I'm sure many many others have done the same or downright just stopped playing. "Yes I pvp fight with the market view open!"
Anosh	Posted - 2011.01.16 22:49:00 - [450] Not going to read back through 15 pages but will offer my limited experiences. (1) Working away I have yet to find a hotel with a wireless network that doesn't cause socket closed on eve at some point. (2) If I play wirelessly at home - same thing (3) At home if i wire connect to the router - rock solid, very few d/c - usually in massive fleet travel / gate lag So, using all the same ISP, hardware etc, and comparing 2 vs 3, why should a wireless vs wired first hop make such a difference ? (PS i don't speak technese)

Leocadminone	Posted - 2011.01.23 09:28:00 - [451] Started having a noticeable number of "socket closed" issues after the deployment of 1.1.0 - they tended to knock out ALL of my machines, which indicates that it is an issue upstream from me as NOTHING ELSE I had online at the time was affected - specifically including my pair of traderbots in Everquest. Problem has gotten A TON WORSE since 1.1.1 was released. I doubt it's "my ISP didn't buy enough bandwidth" or some such, as I connect through Sprint (which is one of the U.S. Backbone ISPs and has been for a long time now). Had a lot of issues with this last spring as well, when I was on Mediacom for an ISP (Mediacom is also not small, they're THE biggest cable and cable-modem company in the US). I didn't play through the summer or fall. It does NOT appear to be an issue with the ISP on MY end or with MY connection, though it could be an issue with how you're connecting to the North American backbone providers rather than an issue with your server or it's specific connection(s).
Rosa Cardenalis	Posted - 2011.01.24 04:23:00 - [452] I have been suffering the socket closed problem for several months but I seem to have solved it by turning off SPI on my D-Link router, adding my main pc to the DMZ (de-militarized zone) and opened ports 2600-2601. I have also disabled/removed all torrent software as this definately increased the likelyhood of being disconected (even if I was not actually uploading or downloading anything). I also suffered the similar but difference CCP error crash. I have resolved this by turning off shadows, Bloom and Dynamic lighting even though my machines are more than capable of handleing them. Have suffered zero crashes since.
Sassiee Minmatar Empire Logistics and Holding Services	Posted - 2011.01.24 22:41:00 - [453] Edited by: Sassiee on 24/01/2011 22:41:45 Been awhile but looks like Socket disconnects are back and in fine form...very frustrating...my stats NO pouter direct cable 10meg down 1 up Dell xps 9100, 24 gig ram, ATI Radeon HD 5800, rest is irrelivent. Any fix would be appreciated CCP..been here before wasn't impressed then nor now.. Never Under estimate the power of Stupid People in large groups.
W0wbagger	Posted - 2011.01.28 14:10:00 - [454] Hi - it's probably been said multiple times in this thread but i cba to trawl through 16 pages so just in case... I used to be plagued with socket closed errors - it seemed to happen after a long period of inactivity - ie just sitting in station and nothing being said in chat etc. So i decided to rejoin the help and recruitment channels due to the constant spam in there.... no more socket closed errors.
Holly Hoover	Posted - 2011.02.05 23:21:00 - [455] Well I recently got a new computer. Windows 7, ATI Radeon 5770 graphics card, Intel i5 quad core and so far I have not have any disconnects close to a week, (keeping my fingers crossed). My old system was Windows XP, Geforce 5900 Ultra,Intel Pentium 4. So for whatever its worth something that changed resolved the disconnects for me. My internet connection however remains the same. "Yes I pvp fight with the market view open!"
Raia Mortius Yin Bao	Posted - 2011.02.06 11:28:00 - [456] ok some one explain this to me... why can i happily edit my character portrait for over an hour without issue and disconnect but as soon as i load into a station and try to pull up some market data i get the socket closed disconnect? sent through a bug report but have no high hopes. this has been ongoing for 6 months and i havent done more than change a skill now and then. 2 accounts are canceled and this one is just running because i prepaid a year. i have absolutely no faith that my problem will be solved. i have no packet loss, i have a decent connection. i checked with my isp and all is dandy yet i have been unable to play this and only this game for 6 months now. every thing else, every other online game is fine. so very disappointed.

CCP Warlock	Posted - 2011.02.08 16:00:00 - [457] Originally by: Raia Mortius ok some one explain this to me... why can i happily edit my character portrait for over an hour without issue and disconnect but as soon as i load into a station and try to pull up some market data i get the socket closed disconnect? sent through a bug report but have no high hopes. this has been ongoing for 6 months and i havent done more than change a skill now and then. 2 accounts are canceled and this one is just running because i prepaid a year. i have absolutely no faith that my problem will be solved. i have no packet loss, i have a decent connection. i checked with my isp and all is dandy yet i have been unable to play this and only this game for 6 months now. every thing else, every other online game is fine. so very disappointed. Hi Raia, could you raise a petition on this so we can look at it directly. thanks

Jarr Sytar	Posted - 2011.02.26 04:10:00 - [458] Is there any way to stop this yet or am I going to have to keep losing 3-5mil worth of light drones each time your connection takes a dump? 5 times tonight its not long before I'm going to lose something more expensive than drones like my Navy Apoc its a major headache at the minute and making the game nearly unplayable because I'm scared of losing something I worked hard for, I know I would not get back a ship from your socket closed error because the logs would not show anything... This has only been happening for me in this latest add-on last few months before then I never had a problem.
Caoim Fearghul Caldari The First Church of the Azure Carrot	Posted - 2011.04.02 12:30:00 - [459] My partner has been having a connection closed error all evening last night. It happened approximately every 15 minutes or so, with no warning, and not after a period of inactivity (she was actually mission running and lost all her drones several times over the course of the evening) meanwhile my computer, which is a near identical twin of hers (different supplier for the RAM :D) and connected through the same router, remained connected without incident. Prodesse Non Nocere
Delta Bacat	Posted - 2011.04.05 11:44:00 - [460] Here's my version of the bug: Since the last patch (or atleast the last few weeks), everytime I try to log in, after entering my password, it tries to connect for ages and then says socket closed. My workaround: Start EVE. ALT-TAB, start Starcraft2 and log in. Then alt-tab to EVE and log in (again). Works like a charm. Haven't had a disconnect during the game though. Hope it helps

AkaiDruiD II	Posted - 2011.04.13 07:17:00 - [461] My issue started 24hrs ago when I tried to dock, now I haven't been able to log in since, client starts up-I log in-see my character screen for a MINUTE(apparently I'm docked in that station O_o )-then poof, client crashes reboots' to do it all over again!! sent in log with petition, haven't heard anything since!!!! Gas is at $4.00 gal, ur not goin to take my money and screw things up at ur end and give me crap!!! or try to say its a prob on my end, cause thats just BS!!!, I play BF2, and use alot of other software like IMVU that is very connection intensive. They ALL work(WITHOUT issue), so its simple, its on UR END!!!
Gizan Hounds Of War Intergalactic Exports Group	Posted - 2011.04.24 03:42:00 - [462] Socket closed errors ALL the time starting with incursion 1.4
Eosus	Posted - 2011.04.24 05:48:00 - [463] try this one for size. Upon character creation I cannot select a background, race, gender, or any of that fun stuff and on top of that I don't even get a ship when I start the game, I get an escape pod. I have submitted numerous reports and it has been 3 months and nothing has happened. The one person I talked to closed my account after one email where he told me to try and start a new character...that's the problem, I don't get any options to make a genuine character. So if anyone knows what I can do could you please help me? I had wasted a 3 month subscription waiting for Customer Support to help me out and they won't even give me the time of day, honestly this feels like extortion. What do I do????
Osunn	Posted - 2011.04.27 15:10:00 - [464] I have been having a disconnect issue for the last couple of months. I tried a lot of fixes and none worked. My last resort was to replace my dsl modem router. It works fine now. My Netgear 2000 dsl router hated Incursion. I've only had issues with Eve, all other internet access worked fine. I didn't like that router anyway.
PawnSlut Shardani	Posted - 2011.05.01 03:04:00 - [465] I've been playing this game for 2 years and now I can't even log back in and play for more than 1 minute at a time. I have no idea what to do.
Exodius I	Posted - 2011.05.02 01:05:00 - [466] Open up cmd and enter tracert 87.237.38.200 As another user has said, "If you see GBLX in there anywhere, the chance is pretty high it's causing a problem." The lon3.gblx.net is dropping packets like crazy.
Alijah Mercer Caldari King Wholesaling	Posted - 2011.05.24 03:27:00 - [467] I'm fail at watching message boards so let me just apologize in advance for not saying something sooner. I was having this problem a lot but usually it occurred when I was sitting in a station and afk. Then when I started flying multiple accounts I noticed that my back end account if left sitting for too long would close with this same error if I'd forget to do anything with it. I finally (after a few weeks) thought that perhaps my router was closing the socket because it was idle with no data being sent back and forth (wasn't sure of the actual programming behind the client server communications of course) so I tried joining a very active chat channel (Help in my case) and it has seemed to clear up the problem completely. I had another socket closed issue after the last patch but I quickly realized after the first one that for some reason I was not logged into the help channel on my toons. Once I fixed that, I haven't seen the issue since. I realize this is not the greatest help for reproducing the problem, but it is what happened, and how I've solved it. I a network with up to 13 computers on it from time to time. Often there are anywhere from 2 to 10 clients of eve running across all family members who might be playing and who it happened too and when was random but all have seemed to be resolved by this solution. The network has two switches and one WAP coming off the main router which is fed with internet by a cable modem with service through Comcast. During the period of time I was dealing with the issue I had 2Meg down and 750k or something like that upload. Further I'm quite sure the problem is not related to my network or computer in my case since one client would drop and 4-6 others on the same network would stay up. There has been very very few times where I'd get the socket close error on more than one account at a time. I have had many times where all accounts drop on two machines at once, but I highly suspect this is a completely separate issue than the one your tracking and is more network or IP related.
Ytamii Arval Minmatar Native Freshfood	Posted - 2011.05.26 05:14:00 - [468] Got DC'd tonite right after opening the Wallet, but probably not related to that since DC's are so frequent these days. DC's were very rare for me prior to Incursion. Direct connection DSL with no router or switch. I sent in logs from SISI around the time Incursion was released; of course, nothing was ever resolved. I will try that chat channel trick though. Tracing route to 200.38.237.87.rev.ccp.cc [87.237.38.200] over a maximum of 30 hops: 1 <1 ms 1 ms 1 ms 2 42 ms 43 ms 42 ms tcso-dsl-gw14-206.tcso.qwest.net [75.160.240.206] 3 43 ms 41 ms 42 ms tcso-agw1.inet.qwest.net [75.160.241.105] 4 55 ms 59 ms 55 ms lap-brdr-03.inet.qwest.net [67.14.22.78] 5 55 ms 55 ms 54 ms 63.146.27.34 6 54 ms 54 ms 56 ms vlan60.csw1.LosAngeles1.Level3.net [4.69.144.62] 7 58 ms 55 ms 55 ms ae-63-63.ebr3.LosAngeles1.Level3.net [4.69.137.33] 8 62 ms 62 ms 64 ms ae-3-3.ebr1.SanJose1.Level3.net [4.69.132.9] 9 119 ms 119 ms 119 ms ae-2-2.ebr2.NewYork1.Level3.net [4.69.135.186] 10 126 ms 126 ms 125 ms ae-72-72.csw2.NewYork1.Level3.net [4.69.148.38] 11 119 ms 119 ms 119 ms ae-71-71.ebr1.NewYork1.Level3.net [4.69.134.69] 12 188 ms 188 ms 187 ms ae-43-43.ebr2.London1.Level3.net [4.69.137.73] 13 189 ms 188 ms 188 ms ae-25-52.car5.London1.Level3.net [4.69.139.102] 14 188 ms 188 ms 188 ms PACKET-EXCH.car5.London1.Level3.net [212.187.160.62] 15 187 ms 187 ms 188 ms 248.36.237.87.rev.ccp.cc [87.237.36.248] 16 189 ms 188 ms 188 ms 200.38.237.87.rev.ccp.cc [87.237.38.200] Trace complete.
major pane inucabusta	Posted - 2011.05.29 13:12:00 - [469] Originally by: Delta Bacat Here's my version of the bug: ....My workaround: Start EVE. ALT-TAB, start Starcraft2 and log in. Then alt-tab to EVE and log in (again). Works like a charm. Haven't had a disconnect during the game though. Hope it helps Ive been having trouble with the client shutting down before i can even reach the log in point. this works for that too. thanks
Spec 593357629 Exiled. The Kadeshi	Posted - 2011.06.10 06:25:00 - [470] I cant read all the reply but honestly before making a petition go here Ping Test Check for dropped packets, if you get ANY, the problem is with your connection/router/modem/Ethernet cable. also running torrents or letting roommates run them. I struggled with my connection for a week before I discovered my roommate was hogging the connection entirely with an torrent client.

Explosivesonhand	Posted - 2011.06.12 04:24:00 - [471] I have had issues with running EvE online for quite awhile now. Persistent connection issues with this game and only this game. Relatively rare but still inconvenient connection issues with the server that do not show up in any other program. I have had internet browsers and downloads going while my client has gone down. No packet loss, no sever ping blip. I have even seen one client drop while another maintains it's connection. Petitions have been placed when this issue has resulted in a ship loss. Not a single one has come back in my favor. So, I pretty much let it be. Argued my pence with the GM's not that it ever made a difference. I even tried escalation and going outside of the petition system but I couldn't get past the complete refusal to provide customer support over the phone. With this new programming problem with the 1.6 patch or whatever the hell it is, I literally cannot play the game. It will stop working at random times with absurdly frustrating frequency. So, I'm completely done. All accounts are canceled and I will not be renewing them. Petitions are one thing, inability to patch a working client is another.
JMERCENARY	Posted - 2011.06.16 11:36:00 - [472] I too have severe disconnection issues sometimes I believe it's my conn beacuse I been havong rpoblems with my provider but I run programms that ping specified servers and watching the nods and timeouts and forced log outs happen in eve while routing to the internet is functional and all packets flowing as intended. IT HAS to be the DDoS attacks or something similar. Right now is unplayable
JMERCENARY	Posted - 2011.06.16 11:39:00 - [473] I need a program to display my ping time from inside EVE while eve o is fullscreen. Please someone help.
Professor Perplex	Posted - 2011.07.03 10:50:00 - [474] [URL=http://www.pingtest.net][/URL] yet still socket closed like nobodies business. maybe it is time that ccp be more lenient with the connection before forcing a close.
Cattegirn Intellectual Wookies	Posted - 2011.07.10 11:04:00 - [475] Edited by: Cattegirn on 10/07/2011 11:05:28 Edited by: Cattegirn on 10/07/2011 11:04:15 I get about 1 socket closed error per 1.5 hours of online time. No packet loss, 12ms ping Originally by: W0wbagger Hi - it's probably been said multiple times in this thread but i cba to trawl through 16 pages so just in case... I used to be plagued with socket closed errors - it seemed to happen after a long period of inactivity - ie just sitting in station and nothing being said in chat etc. So i decided to rejoin the help and recruitment channels due to the constant spam in there.... no more socket closed errors. Hey I noticed the same thing regarding inactivity being linked to the error frequency. I'll try that thanks.
Constantine C Gallente	Posted - 2011.07.17 20:17:00 - [476] My traceroute from my Mac Pro Traceroute has startedà traceroute to 87.237.38.200 (87.237.38.200), 64 hops max, 52 byte packets 1 10.69.0.1 (10.69.0.1) 30.204 ms 7.188 ms 8.613 ms 2 1411j-mx960-01-ae10-1010.bilk.unity-media.net (80.69.102.65) 7.480 ms 7.487 ms 8.121 ms 3 1411g-mx960-01-ae1.neuss.unity-media.net (80.69.107.69) 8.217 ms 8.162 ms 7.846 ms 4 1211f-mx960-01-ae8.dortmund.unity-media.net (80.69.107.10) 47.760 ms 9.016 ms 9.854 ms 5 1211f-mx960-02-ae0.dortmund.unity-media.net (80.69.107.210) 10.719 ms 8.845 ms 9.757 ms 6 7111a-mx960-02-ae9.frankfurt.unity-media.net (80.69.107.22) 12.487 ms 12.727 ms 11.639 ms 7 7111a-mx960-01-ae0.frankfurt.unity-media.net (80.69.107.213) 11.601 ms 21.921 ms 11.971 ms 8 de-fra01a-ri2-ae-1.aorta.net (84.116.131.133) 13.112 ms 14.771 ms 33.207 ms 9 decix.teleglobe.net (80.81.193.114) 13.199 ms 13.432 ms 13.739 ms 10 195.219.156.149 (195.219.156.149) 32.217 ms 30.564 ms 52.487 ms 11 if-5-2.tcore1.av2-amsterdam.as6453.net (195.219.194.13) 43.215 ms 101.985 ms 48.243 ms 12 if-2-2.tcore2.av2-amsterdam.as6453.net (195.219.194.6) 68.466 ms 45.320 ms 30.847 ms 13 if-5-2.tcore2.l78-london.as6453.net (80.231.131.13) 34.612 ms 34.738 ms 31.491 ms 14 if-1-0-0-3224.core4.ldn-london.as6453.net (80.231.131.70) 31.182 ms 31.757 ms if-13-0-0-3225.core4.ldn-london.as6453.net (80.231.131.74) 32.477 ms 15 if-12-0-0-3035.core4.ldn-london.as6453.net (195.219.67.201) 30.440 ms !X if-12-0-0-3045.core4.ldn-london.as6453.net (195.219.67.241) 33.746 ms !X if-12-0-0-3035.core4.ldn-london.as6453.net (195.219.67.201) 82.869 ms !X And ends there. Please note that I do not get "Socket error" messages - in my case the client seems to stop receiving data. I can look around (ie no crash or freeze) but I can not move, or bring up any windows (eg character window, trade, market etc.)
Cattegirn Intellectual Wookies	Posted - 2011.07.19 14:22:00 - [477] Originally by: Cattegirn Edited by: Cattegirn on 10/07/2011 11:05:28 Edited by: Cattegirn on 10/07/2011 11:04:15 I get about 1 socket closed error per 1.5 hours of online time. No packet loss, 12ms ping Originally by: W0wbagger Hi - it's probably been said multiple times in this thread but i cba to trawl through 16 pages so just in case... I used to be plagued with socket closed errors - it seemed to happen after a long period of inactivity - ie just sitting in station and nothing being said in chat etc. So i decided to rejoin the help and recruitment channels due to the constant spam in there.... no more socket closed errors. Hey I noticed the same thing regarding inactivity being linked to the error frequency. I'll try that thanks. Gentlemen, This entirely solved the problem for me. Going strong for a week now. Thought it would be useful to let others know this indeed works.
Constantine C Gallente	Posted - 2011.07.19 17:10:00 - [478] I tried that last night in hopes that it would fix my d/c problem - unfortunately it did not. But I am glad for others that are now able to play. My BR has been "attached to a defect" and my Petition has been answered. I hope things will improve very soon for the rest of us. Thank you.
Joseph O'Neil	Posted - 2011.08.03 00:42:00 - [479] I've encountered a closed socket a few times since I came back to the game a few days ago. One thing I've noticed is that each time it has happened, one of the following two things are what I was doing: 1. Idle for a period of time: apperently I'm not the only one to experience this. 2. Trying to execute more then one action at the same time (most encountered). Example, I tried to repackage a turret, and then immidiately tried to remove another turret from my ship in the fittings window. I'm not sure if this was the cause, but a closed socket has occured a couple of times during a similar situations.


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