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Thread Statistics | Show CCP posts - 9 post(s) |
Raven ionthorn
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Posted - 2009.12.04 07:45:00 -
[151]
anything yet for the people running tiger that cant launch the game at all?
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Maiden666
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Posted - 2009.12.04 07:51:00 -
[152]
Edited by: Maiden666 on 04/12/2009 07:54:01
I don't have Windows installed on my Mac, so I want to play with OSX. Please CCP give us Mac users an answer when we can expect a patch.
Best Regards
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Ivana Twinkle
Amarr
Polytechnique Gallenteenne
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Posted - 2009.12.04 08:37:00 -
[153]
I must have deleted my settings 5 or 6 times last night to make the game run after a crash.
this is unacceptable, as some people actually have stuff in their settings they want to keep - at least make a fitting import/export function
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AveryFaneActual
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Posted - 2009.12.04 09:18:00 -
[154]
 Originally by: Raven ionthorn
anything yet for the people running tiger that cant launch the game at all?
forget Tiger, Leo and SowLeo still don't work friend; we're all hooped!
CCP's lack of soothsaying to us s rather disturbing.... how many thousand of us are there who are going to get fed up? Four days in.... sure it's "only four days"... but... we're still paid up, right?
Come on CCP, we love you!
yea
And.. RE BOOTCAMP, a lot of us can't install BC due to HD requirements on our systems...
Maybe CCP will comp us licenses of Win7 with our plexes to keep us playing 
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Marites Camates
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Posted - 2009.12.04 09:41:00 -
[155]
Same problem as everyone else. I log in, select my toon, sytem tries to log me into the station. I can hear the sounds (when I have the sound turned on) and I do see my skill completion messages, however No other visual appears (black screen). When I press esc, my settings screen does appear. No other graphics.
System;
iMac
OS X 10.5.8
2.16 Ghz Core 2 Duo
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NP Complete
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Posted - 2009.12.04 09:42:00 -
[156]
I also have the same trouble,
Mac Pro 8X Core
8GB 800MHZ DDR2
Mac OS X 10.6.2
I lost a ship (Falcon) cause of this crashes, the navy shoot me, and CCP tells me
----------------------
Greetings Complete,
We are sorry about your loss, but we are only able to reimburse a player if a ship is lost due to a verifiable bug in the game. We have a strict reimbursement policy that we must follow. You can find a copy of our policy at http://www.eve-online.com/pnp/reimbursment.asp We hope that you understand our position and that you will recover swiftly from the loss. If you have any other questions or problems, or would like your petition closed, please let me know.
Best regards,
GM Gruber
EVE Online Customer Support Team
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Clear it's my fault cause I am using a MAC.
And finally some screenshots http://img441.imageshack.us/gal.php?g=bildschirmfoto20091201u.png
Regards
NP
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AveryFaneActual
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Posted - 2009.12.04 09:57:00 -
[157]
Originally by: Ivana Twinkle
I must have deleted my settings 5 or 6 times last night to make the game run after a crash.
this is unacceptable, as some people actually have stuff in their settings they want to keep - at least make a fitting import/export function
I didn't even check that yet after SEVEN cache deletings... but I've lost all my fittings.... that's SO not kewl... SO unacceptable....
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AveryFaneActual
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Posted - 2009.12.04 10:05:00 -
[158]
Originally by: NP Complete
I also have the same trouble,
Mac Pro 8X Core
8GB 800MHZ DDR2
Mac OS X 10.6.2
I lost a ship (Falcon) cause of this crashes, the navy shoot me, and CCP tells me
----------------------
Greetings Complete,
We are sorry about your loss, but we are only able to reimburse a player if a ship is lost due to a verifiable bug in the game. We have a strict reimbursement policy that we must follow. You can find a copy of our policy at http://www.eve-online.com/pnp/reimbursment.asp We hope that you understand our position and that you will recover swiftly from the loss. If you have any other questions or problems, or would like your petition closed, please let me know.
Best regards,
GM Gruber
EVE Online Customer Support Team
----------------------
Clear it's my fault cause I am using a MAC.
And finally some screenshots http://img441.imageshack.us/gal.php?g=bildschirmfoto20091201u.png
Regards
NP
Yea, right before Dominion I lost a 120million Drake (lol) to a "mac crash", not the new kinds, the old ones that used to mess us up... and they sent me the same letter...
Customer service...
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Pierre Louis
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Posted - 2009.12.04 11:57:00 -
[159]
Originally by: Raven ionthorn
anything yet for the people running tiger that cant launch the game at all?
CCP no longer supports Tiger. If we ever get to run EVE on OS X 10.4 it will be by luck or some stroke of goodwill.
Casqade said they aren't actively trying to break the game for Tiger, but they won't actively repair it either.
Perhaps the updated Windows code for Dominion simply makes Cider use instructions that aren't recognized by Tiger or something like that. I sent the Cider crash log to TransGaming as well as CCP. CCP told me they would do nothing about it, as only 10.5.6 and up are supported.
Does anyone know if the DirectX requirements for Windows changed with Dominion? I find it odd that the game crashes even before loading. I expected it to crash after loading, at least.
Must say that the problems (S)Leopard users are having is hardly any incentive for me to consider upgrading my OS.
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Banthaar
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Posted - 2009.12.04 11:59:00 -
[160]
Originally by: AveryFaneActual
Originally by: Ivana Twinkle
I must have deleted my settings 5 or 6 times last night to make the game run after a crash.
this is unacceptable, as some people actually have stuff in their settings they want to keep - at least make a fitting import/export function
I didn't even check that yet after SEVEN cache deletings... but I've lost all my fittings.... that's SO not kewl... SO unacceptable....
The same to me. All that amount of time now is wasted out!
Doesn't make a nonsense restart all from the ground now! 
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Holly Body
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Posted - 2009.12.04 12:14:00 -
[161]
Edited by: Holly Body on 04/12/2009 12:15:07
Just like to add my name to the list of folks who have a stuck char. Char was petitioned last night, this morning after DT he is parked in a station but I still can't log into the char. Have cleared cache both manually and via the button in the ESC screen (this is a really lame fix, btw but I supposed after you delete all your settings more than once, you just lose faith and go with it - obvious now that CCP only tests on fresh installs) to no avail. Will have to check with bootcamp after work to see just how truly bumming I am.
Exact problem: log into account, select char, fade to black, the end
Mac Pro, 4gb ram, 2tb disk, Snow Leopard
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Draco Argen
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Posted - 2009.12.04 12:21:00 -
[162]
A quick Tip from the Linux world.
If and when Eve crashes using wine it can often keep running or at least keeps a process in memory.
This instance will stop you relaunching Eve. It generally just does nothing and won't launch at all. If you are getting a splash or logon screen then this does not apply.
You are looking for a process called ExeFile.exe. Kill (-9 hard kill equivalent) it and launch again.
If someone could put this in Mac GUI terminology I'd appreciate it.
Good luck.
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Draco Argen
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Posted - 2009.12.04 12:27:00 -
[163]
Originally by: Pierre Louis
Does anyone know if the DirectX requirements for Windows changed with Dominion? I find it odd that the game crashes even before loading. I expected it to crash after loading, at least.
The new planets do use additional DirectX functionality over Apoc. I don't think it is using much, if any, DX10 functions. Put it this way, wine doesn't officially support DX10 yet, but it runs fine on non-bleeding edge versions of Wine.
However it could be treading on weaker areas of the DX to OpenGL translation, more than Apoc.
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Juliette Leblanc
Gallente
Federal Navy Academy
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Posted - 2009.12.04 12:52:00 -
[164]
Originally by: Ivana Twinkle
I must have deleted my settings 5 or 6 times last night to make the game run after a crash.
this is unacceptable, as some people actually have stuff in their settings they want to keep - at least make a fitting import/export function
Backup them while they are functioning. Whenever you crash, instead of deleting them, restore your backup.
Also fittings can be imported/exported already.
Originally by: CCP Prism X
In New Eden, EVE wins you.
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AveryFaneActual
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Posted - 2009.12.04 12:56:00 -
[165]
Originally by: Juliette Leblanc
Originally by: Ivana Twinkle
I must have deleted my settings 5 or 6 times last night to make the game run after a crash.
this is unacceptable, as some people actually have stuff in their settings they want to keep - at least make a fitting import/export function
Backup them while they are functioning. Whenever you crash, instead of deleting them, restore your backup.
Also fittings can be imported/exported already.
Good point on the back up idea (duh, we stupid). Thing is, we never anticipated this abuse, as such we don't actively back up fittings to a client that shouldn't be crashing like this...
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Juliette Leblanc
Gallente
Federal Navy Academy
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Posted - 2009.12.04 12:59:00 -
[166]
Originally by: Holly Body
Edited by: Holly Body on 04/12/2009 12:15:07
Just like to add my name to the list of folks who have a stuck char. Char was petitioned last night, this morning after DT he is parked in a station but I still can't log into the char. Have cleared cache both manually and via the button in the ESC screen (this is a really lame fix, btw but I supposed after you delete all your settings more than once, you just lose faith and go with it - obvious now that CCP only tests on fresh installs) to no avail. Will have to check with bootcamp after work to see just how truly bumming I am.
Exact problem: log into account, select char, fade to black, the end
Mac Pro, 4gb ram, 2tb disk, Snow Leopard
Sounds like the settings are corrupted. Do not limit yourself to clearing the cache, also clear the settings.
Originally by: Pierre Louis
Does anyone know if the DirectX requirements for Windows changed with Dominion? I find it odd that the game crashes even before loading. I expected it to crash after loading, at least.
Did you have a crash after loading and since then it is crashing while loading or not loading at all?
If that's the case then you are probably having corrupted cache files or settings (something that happened when you crashed the first time) that prevent the client from loading properly. Delete both cache and settings and it may fix it.
Originally by: CCP Prism X
In New Eden, EVE wins you.
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Juliette Leblanc
Gallente
Federal Navy Academy
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Posted - 2009.12.04 13:38:00 -
[167]
Originally by: AveryFaneActual
Good point on the back up idea (duh, we stupid). Thing is, we never anticipated this abuse, as such we don't actively back up fittings to a client that shouldn't be crashing like this...
Actually it used to be that each and every patch would intentionally clear them up. The "backup them" advise is as old as the mac client itself. I have been strongly suggesting regular backups on these very forums for ages (do not search, I used a different character at the time).
Plus it is always a good idea to go and play a little bit on SiSi before a patch so you know what to expect. One of the reasons the client is not solid is that not enough players were testing it on SiSi and bug reporting their findings.
Originally by: CCP Prism X
In New Eden, EVE wins you.
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Elesentra
Gallente
Federal Navy Academy
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Posted - 2009.12.04 14:27:00 -
[168]
>What I was doing when the *initial* crash occurred
On both occasions, approaching a gate on Autopilot
Machine Spec:
2.4GHz Core 2 Duo Macbook Pro, 4GB RAM
Graphics: GeForce 8600M GT
Recovery:
I use Time-Machine (as should ANYBODY with (Snow) Leopard - no excuses) to rollback to a known good version of the Eve Preferences folder. I am experimenting to see *which* files have been modified once the 'cant-launch' problem appears, but there are a LOT of files in that folder so it's taking time...
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sconi
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Posted - 2009.12.04 14:30:00 -
[169]
perhaps solidarity IS in numbers... I ran Apoc on Tiger without any problems. now, as for anybody here, nothing works any more.
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Caldari Citizen 3456346
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Posted - 2009.12.04 15:00:00 -
[170]
So, come on, wake up! It cant be the best solution to delete the Prefs folder every two hours. I hate it and i cant see the sense. Why to hell every new patch came a new god damn problem with the mac client insted fix the older ons? Thats not fair. Maybe it is the first game i left because of bugs. FAIL!
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Juliette Leblanc
Gallente
Federal Navy Academy
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Posted - 2009.12.04 15:05:00 -
[171]
Originally by: Caldari Citizen 3456346
So, come on, wake up! It cant be the best solution to delete the Prefs folder every two hours. I hate it and i cant see the sense. Why to hell every new patch came a new god damn problem with the mac client insted fix the older ons? Thats not fair. Maybe it is the first game i left because of bugs. FAIL!
Confirming it does not make sense. Remember to contract me your stuff before you leave.
Originally by: CCP Prism X
In New Eden, EVE wins you.
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Scythius Howe
Amarr
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Posted - 2009.12.04 15:08:00 -
[172]
Originally by: sconi
perhaps solidarity IS in numbers... I ran Apoc on Tiger without any problems. now, as for anybody here, nothing works any more.
Day 3 of the Great Dominion MacShutdown.
Dear Diary,
I ate my foot this morning. It seemed the logical thing to do as I have not been able to play Eve Online for three days. I cauterized the wound with some of the hot electrical wires that I chewed through on my IMac because I have not been able to play Eve Online for three days.
I'm drinking heavily and using ******* as it is the only thing to replace the thrill of flying through space in a pixelized space ship. How I miss the verdant star fields and shadowed craters of the moons and planets I may never see again. How I miss the roar of my engines firing up as I head for the nearest jumpgate...and space adventure.
It's been three days now and no sign of rescue...the snow is getting deeper and we're running out of supplies. Johnson took his own life this morning because he has not been able to play Eve Online for three days. He was a good man. He didn't deserve this. I'll have to take his things back to his wife and kids.
*begins to rock back and forth in fetal position*
Show me the way to go home...I'm tired and I wanna go to bed...well I had a little drink about and hour ago and it went right to my head...
May the Space Amarr God and the mighty Emperor protect us all,
- Scythius Howe, December 4, 2009
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Ulver Genar
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Posted - 2009.12.04 15:11:00 -
[173]
At the risk of redundancy, I too have these many problems with the Mac Client. Disconnects, followed by corrupted setting files, etc. I have three active paid accounts. So...
<<Rant On>>
I have filed 3 bug reports. First one was returned as a "support request" - although I didn't ask for anything. We'll see how the other two are treated. Admittedly, my first two may have not had the info they want, as they did not include Cider tracelogs. However a tracelog WAS included with the third bug report, so I am very curious to see how that report will be handled.
I have tried to be very patient with CCP and with this process. My patience is dwindling. I spent many years working in high tech businesses, software development included, at a fairly high level. What I see here is a train wreck from a company management standpoint.
It makes no sense to roll out a client that is this buggy - it only serves to drive away current revenue generating customers. These customers are expensive to replace. I would love to know if CCP even has a clue how much it costs them to acquire a new customer... if they did, maybe they would be a little more careful about driving them away. About 1 out of 10 customers that leave will tell you why. The other 9 will each go and tell 10 people how screwed up you are and not to buy the product.
Or perhaps they do know these costs, and they have calculated the incremental revenue gained by offering a Mac client via the Transgaming/Cider avenue, and they have decided that it is worth it, and that they believe they can sustain a fairly high level of customer dissatisfaction as long as it does not bleed over into the Windows customer base. It could be that they have made this very calculation. Or it could be that they have no clue whether it is damaging their business. I can only guess.
Perhaps CCP should stop adding content to the game at the expense of stability. A cool game that can't be played because it crashes, well, it is not so cool.
I await -
1) More timely communication from CCP on the status of the bughunt process, and:
2) a timely fix to the Mac client from CCP and Transgaming.
If those things are not achieved, I will seriously evaluate whether I should spend my entertainment funds with CCP, or in some other way.
And to the poster above that says we're have these problems because not enough players were on Sisi testing the Mac client, what I will say is this - it's not my problem to Q.A. (Quality Assure) the product. I ain't doing this because I want to have a low level (read - "unpaid") job as a software quality tester! 
<<Rant Off>>
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The Evangelist
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Posted - 2009.12.04 15:19:00 -
[174]
Sooo CCP ....ya want to be fair across the board with EVE Factions so nobody has the edge eh? Cool! Then make the window users delete their EVE folder every two hours and have them reboot. I'm sure then the deposits of funds into your wallet will be a wake up call. You sure don't seem to complain when my Family of FIVE accounts drops funds into your account :(
Either Support The Mac or Don't ..don't ride the fence babbling we don't fully support it ...while you enjoy the deposits every month.
Evan
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Scythius Howe
Amarr
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Posted - 2009.12.04 15:43:00 -
[175]
Originally by: Ulver Genar
It makes no sense to roll out a client that is this buggy - it only serves to drive away current revenue generating customers. These customers are expensive to replace. I would love to know if CCP even has a clue how much it costs them to acquire a new customer... if they did, maybe they would be a little more careful about driving them away. About 1 out of 10 customers that leave will tell you why. The other 9 will each go and tell 10 people how screwed up you are and not to buy the product.
<<Rant Off>>
I agree with this to a certain extent. However, this expansion is free which means they have fewer resources to work with. In all honesty, I would have paid for the expac just to have a stable product at roll out. Perhaps CCP should consider charging for it's expac downloads. I have no doubt that the base community would pay for them. Might scare off new customers, but that's what we call a Hobson's Choice...I believe.
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Sandar Orontur
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Posted - 2009.12.04 15:59:00 -
[176]
Originally by: Juliette Leblanc
Backup them while they are functioning. Whenever you crash, instead of deleting them, restore your backup.
Also fittings can be imported/exported already.
That is unfortunately wishful thinking, to some extent. I have had 6 of these crashes so far. Overview settings and fittings can be restored from exported data, correct. But the rest of all my settings (most often) not.
After clearing cache and settings, I sat down and copied back my old settings files, one by one to get as much back as possible. Turns out, every crash corrupted DIFFERENT files, sometimes also just one, sometimes more. Depending on which files are affected, you get nothing useful back from copying the old backup files to the new settings.
To CCP:
Would you at least please inform us about a time frame by which you intend to get us back into using your product? I develop software myself, so I know very well that debugging time is not that easy to estimate, but you should have enough data on the problem itself by now (there's enough people here) and IF you have enough people working on it, you have to be able to assess your progress and make somewhat not totally inaccurate estimates. SO: What are they???
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VanDiemen
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Posted - 2009.12.04 16:02:00 -
[177]
Well....in a game where corp wars can lead to fighting even in high sec, you would think they would appreciate the losses you get from being suddenly disconnected with no way of logging back in until you've done the hokey pokey and prayed to any of the 47 gods. I'm not alone in ship loss there.
What would be helpful though, is if they can't fix this now is a way to save/export screen layout. I've worked around having to reset my frikkn overview every time I crash, but setting up the bloody chat windows, item/hanger/loot/ every frikn thing again and again and again is absofuknlutely annoying as frig.
If this DOES exist ingame now, pls let me know.
Would be VERY helpful to have sucha function cause I use the same layout across characters and accounts.
Cheers
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Dactho
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Posted - 2009.12.04 16:06:00 -
[178]
Hi,
I'll bring my stone to the monument of complains.
I'm running OsX 10.5.8.
Everything went very well with Apocryphia.
Now I have the same preferences folder issue as averyone with Dominion. I have to throw it away 6 times a day. It is really boring.
I used both the automatic download of the patch the day Dominion was released and the full client download two days later. They both came out with the same issues.
Please do something. I won't go on like this very long.
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CCP Casqade
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Posted - 2009.12.04 16:10:00 -
[179]
For those of you who have missed it. Please take a look at the updated workaround steps on the first page and disable sound.
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Sandar Orontur
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Posted - 2009.12.04 16:14:00 -
[180]
Originally by: VanDiemen
What would be helpful though, is if they can't fix this now is a way to save/export screen layout. I've worked around having to reset my frikkn overview every time I crash, but setting up the bloody chat windows, item/hanger/loot/ every frikn thing again and again and again is absofuknlutely annoying as frig.
If this DOES exist ingame now, pls let me know.
It doesn't afaik, you CAN be lucky if you can still use the right combination of files from a potential backup you have, but as I pointed out above, most often the files are corrupted such that all that stuff is gone. I absoluely agree, there should at least be a function to export ALL that stuff so that one can restore it after the crash we seem to have to live with.
Originally by: Dactho
Hi,
Now I have the same preferences folder issue as averyone with Dominion. I have to throw it away 6 times a day. It is really boring.
Please do something. I won't go on like this very long.
The game as such is simply unplayable! If you never know when it's gonna crash and you can be sure that it does several times a day, you can't fly if you don't get reimbursed for lost ships!
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