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Thread Statistics | Show CCP posts - 10 post(s) |
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CCP kieron
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Posted - 2007.06.11 16:33:00 -
[1]
This morning, an issue was brought to the attention of CCP staff that a third-party forum was the recipient of information provided by a member of the ISD Program. The volunteer posted a number of screenshots and then provided another player with the text of warnings and actions taken by CCP and Volunteer staff on a number of high-profile EVE community members. The leak then posted chat logs of the chat channel he was in, including his affected shock and outrage at these actions. His final act was to forward a large e-mail dump including private communication between team members, e-mails sent to the forum moderation team from community members, notifications of warnings and bans, and other legally protected and confidential communication.
When this was brought to the attention of the Internal Affairs team, they rapidly investigated the situation and swiftly uncovered the leak. A short-time later, the volunteer was stripped of his ISD-related access, expelled from the volunteer program and permanently banned from EVE. Further investigations are ongoing to determine if the volunteer was acting on his own or with the assistance of other players and/or volunteers. Needless to say, the CCP staff involved in the investigation are thoroughly disgusted by the actions taken by this volunteer and dealt with this misconduct in what we feel is the most just and severe manner possible.
This is the Volunteer Team's most severe breach of the Terms of Service and Non-Disclosure Agreement to date. Not only was this a betrayal of the volunteer team, but of the EVE community as a whole. Those involved with the management and administration of the volunteer program want the player base to know that any misconduct by a volunteer will be dealt with in the most severe manner possible.
Finally, we are investigating a number of policy and information access changes with the intention of preventing further acts of this nature.
kieron
Community Manager,
EVE Online, CCP Games
Email/Netfang
Look Ma, I'm in a Dev thread! Oh wait... |
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Wesley Baird
Ever Flow
FREGE Alliance
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Posted - 2007.06.11 16:36:00 -
[2]
Thanks for the update it is appreciated!
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QwaarJet
Gallente
hirr
Morsus Mihi
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Posted - 2007.06.11 16:45:00 -
[3]
Well, this is surprising <- sarcasm
"Hobbes, she stepped into the Perimeter Of Wisdom.Run!" |
Takahashi Arran
coracao ardente
Triumvirate.
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Posted - 2007.06.11 16:57:00 -
[4]
 Quote:
Finally, we are investigating a number of policy and information access changes with the intention of preventing further acts of this nature.
Yes indeed considering the personal details of everyone who e-mailed the mod squad in the last 10 months were leaked this is certainly needed
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Gabrielle Black
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Posted - 2007.06.11 17:11:00 -
[5]
A forum moderator went postal and gave out communications of players to the moderators and vice versa? As I've sent moderators emails in the past, I know that they always want my character's name in there, so now everybody and their dog has my character's name associated with my personal, and very likely work email addresses, along with any communications I've had with CCP?
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Takahashi Arran
coracao ardente
Triumvirate.
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Posted - 2007.06.11 17:16:00 -
[6]
Edited by: Takahashi Arran on 11/06/2007 17:19:54
Edited by: Takahashi Arran on 11/06/2007 17:15:41
Originally by: Gabrielle Black
A forum moderator went postal and gave out communications of players to the moderators and vice versa? As I've sent moderators emails in the past, I know that they always want my character's name in there, so now everybody and their dog has my character's name associated with my personal, and very likely work email addresses, along with any communications I've had with CCP?
fortunately the site which hosted it has taken it down now - but yes.
The file in question had the e-mail archive of [email protected] for the last 10 months. Including the personal e-mails of several ISD, the full names + e-mails of just about every alliance leader, ect. It was a MASSIVE leak containing as keiron said but quoted for emphashis pretty much ALL :
Quote:
private communication between team members, e-mails sent to the forum moderation team from community members, notifications of warnings and bans, and other legally protected and confidential communication.
for the last 10 months.
I've seen it though i deleted the copy i had once the full severity of the situation became clear (i.e after i got past the spam that ccp recieves ). I hope legal action is taken over this issue
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Bartholomeus Crane
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Posted - 2007.06.11 17:26:00 -
[7]
So a volunteer willfully and purposely exposed a large number of private customer details as well as a large amount of data covered by an NDA signed by this individual.
As punishment he is banned from playing a game?
Even though this might seem appropriate to you, I would suggest talking to authorities/lawyers about this. Blatent breach of an NDA can be litigated, breach of customer privacy is punishable by law in many places.
This also raises the question of how this volunteer could get a hold of all this information. Screenshots and chat channels are one thing, private e-mails between team-members, customers, mods, etc. are another. As a concerned customer, please assure me that my personal details have not been exposed, or better yet, can not be exposed. Surely you keep my private information (creditcard details for example) away from volunteers (or other people that have no business with that information).
As I don't know what this volunteer was so shocked and outraged about, I have no way of verifying if my data has been affected.
A fair question you'll agree, and one which I would appreciate a reaction on.
--
Quis custodiet ipsos custodes? |
FooB2
Caldari
Chaos Reborn
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Posted - 2007.06.11 17:30:00 -
[8]
as much as i hate to say it, it was this event that tipped me over the edge into cancelling my accounts.
All of this tinfoil crap will just keep constantly revolving around and around dragging the whole process on forever, and its one that i, as a player, can do without. im honestly quite fed up of it.
I am not quitting because of OMGDEVHAX or some stupid stuff that some stupid dev did a year ago, im quitting because im sick of all the accusations about it. there will always from now on be this back-and-forth slinging and im fed up of logging in one day and instead of reading about what happened in some event last night, im reading about the latest and greatest of "what CCP has done wrong now".
My accounts will stay dormant until the whole process of dragging everyone possible through the mud has ended (which i fear it never will.) and, out of respect to the game i played since 2004, i will maintain my ingame sites and the Pimp My Killboard icons project for those who still do choose to play.
Get well soon.
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Hamfast
Gallente
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Posted - 2007.06.11 17:48:00 -
[9]
Originally by: Takahashi Arran
... stuff ...
I guess we should be glad it was "Leaked" to a site that would take it down and not one dedicated to the destruction of Eve and CCP...
None of us is as dumb as all of us...
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CCP kieron
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Posted - 2007.06.11 17:58:00 -
[10]
Originally by: Bartholomeus Crane
As punishment he is banned from playing a game?
Even though this might seem appropriate to you, I would suggest talking to authorities/lawyers about this. Blatent breach of an NDA can be litigated, breach of customer privacy is punishable by law in many places.
This also raises the question of how this volunteer could get a hold of all this information. Screenshots and chat channels are one thing, private e-mails between team-members, customers, mods, etc. are another. As a concerned customer, please assure me that my personal details have not been exposed, or better yet, can not be exposed. Surely you keep my private information (creditcard details for example) away from volunteers (or other people that have no business with that information).
Bartholomeus, I did mention the game ban. At this point, any mention of legal action is premature hence its omission from the post.
As for information available to volunteers, information is compartmentalized and based on need-to-know. Forum moderators can't filter bug reports, the event team can't review forum warnings, etc.
No volunteers can see any billing information, in fact that information is restricted to a small group of paid CCP staff involved with resolving payment issues. Nobody has direct access to full credit card details, only our billing provider Median.
kieron
Community Manager,
EVE Online, CCP Games
Email/Netfang
Look Ma, I'm in a Dev thread! Oh wait... |
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Vando
Sniggerdly
Pandemic Legion
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Posted - 2007.06.11 18:01:00 -
[11]
Originally by: Hamfast
Originally by: Takahashi Arran
... stuff ...
I guess we should be glad it was "Leaked" to a site that would take it down and not one dedicated to the destruction of Eve and CCP...
Yeah Kugu's site did remove it, nice of you to say so...
--
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Sinder Ohm
Infinite Improbability Inc
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Posted - 2007.06.11 18:04:00 -
[12]
Thanks for the update and your honesty while its sad to see this still happening its good to see thats its being dealt with and braught into the open.
A step in the right direction.
Originally by: Rawne Karrde
PVP in EvE is consentual, you agree to it when you login. If you don't like it you're in the wrong game.
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M'buku
Minmatar
Werda Fookarwii
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Posted - 2007.06.11 18:07:00 -
[13]
Greetings.
I am here representing the 3rd party site in question. All references to internal communications have been removed from the site as per our policy.
The email dump was never posted on SHC. All of the events mentioned here are in no way affiliated with SHC nor have they been.
Regards
M'buku
Global Moderator for SHC
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Tetsujin
GoonFleet
GoonSwarm
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Posted - 2007.06.11 18:11:00 -
[14]
If the rumor that it was the ISD chap's roommate who did it is true then this is hilarious because there is going to be one hell of a row in that house tonight.
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NATMav
F.R.E.E. Explorer
EVE Animal Control
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Posted - 2007.06.11 18:18:00 -
[15]
See, THIS is how you're supposed to communicate with us.
Swiftly, clearly, and completely. Now, do this with every issue, and we'll all be alot happier customers.
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CCP kieron
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Posted - 2007.06.11 18:20:00 -
[16]
Originally by: Tetsujin
If the rumor that it was the ISD chap's roommate who did it is true then this is hilarious because there is going to be one hell of a row in that house tonight.
Even if there is any truth to this rumor, the volunteer is still responsible for the security of his volunteer account, log-in credentials and other information.
kieron
Community Manager,
EVE Online, CCP Games
Email/Netfang
Look Ma, I'm in a Dev thread! Oh wait... |
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Lee Bian
Amarryan Nations
GoonSwarm
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Posted - 2007.06.11 18:23:00 -
[17]
I actually have an honest question. Why isn't bans and warnings public already? Surely it would make it easier for people not to repeat mistakes made by other players before them, and it would also show that you treat players equally fair or unfair.
Transparency is pretty neat that way.
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frank frank
Caldari
GoonFleet
GoonSwarm
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Posted - 2007.06.11 18:23:00 -
[18]
Originally by: Tetsujin
If the rumor that it was the ISD chap's roommate who did it is true then this is hilarious because there is going to be one hell of a row in that house tonight.
Riiiiiiight. How many times have we heard, "Oh that was my girlfriend/friend/******** uncle posting not me" or some variant of said excuse?
*snip* - please keep your signatures below 24.000 bytes and otherwise in accordance with the signature rules. -Ivan K |
Bartholomeus Crane
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Posted - 2007.06.11 18:25:00 -
[19]
Originally by: CCP kieron
Originally by: Bartholomeus Crane
... my own stuff ...
Bartholomeus, I did mention the game ban. At this point, any mention of legal action is premature hence its omission from the post.
As for information available to volunteers, information is compartmentalized and based on need-to-know. Forum moderators can't filter bug reports, the event team can't review forum warnings, etc.
No volunteers can see any billing information, in fact that information is restricted to a small group of paid CCP staff involved with resolving payment issues. Nobody has direct access to full credit card details, only our billing provider Median.
Thank you for responding so promptly. I'm glad access to my personal (billing) information is restricted and wasn't exposed.
I can see how it would be premature to mention legal action, although it is good to see that, even though omitted from the post, it is under consideration.
What worries me now is what information was leaked. If I send an email with my real name, my email address, and my in game character name, to, say, the forum mods, could that combination have been exposed? Will those, whose information has been exposed, be informed?
--
Quis custodiet ipsos custodes? |
Kyguard
Fire Mandrill
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Posted - 2007.06.11 18:27:00 -
[20]
ISD idiot 0
CCP 1
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Latest Video |
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Major Stormer
Caldari
Infinitus Odium
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Posted - 2007.06.11 18:28:00 -
[21]
Is there any plans (or current consideration to) changes to recuitment of moderators etc, and any plans to changes of their ablities and the storing of data such as this? Will Internal Affairs be taking a look at what happened to see if they have any suggestions to make reguarding any changes that might be required?
Overall, thanks for a fast response, and more over thanks to the moderatering teams on both third-party forums to their removal of this 
---------
Its just a game. Get over yourselfs.
www.eve-tribune.com
Dont get too excited now.
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Bartholomeus Crane
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Posted - 2007.06.11 18:29:00 -
[22]
Originally by: Tetsujin
If the rumor that it was the ISD chap's roommate who did it is true then this is hilarious because there is going to be one hell of a row in that house tonight.
You know, my dog ate my homework never was a good excuse ... no really ...
--
Quis custodiet ipsos custodes? |
SamuraiJack
Caldari
Celestial Horizon Corp.
Valainaloce
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Posted - 2007.06.11 18:31:00 -
[23]
Cos privacy laws in iceland are tight... afaik its dodgy even for internal departments to share info?
And it was a 4.5mb download from "That site" from november 06 by the tag taht was on it afaik.
nice that the transparancy is begining to work.
Keep it up IA and lets see some results.
SJ.
CLS CEO, Valainloce Executor and Standings Director
=-
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feroci0us
Gallente
Shiva
Morsus Mihi
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Posted - 2007.06.11 18:33:00 -
[24]
very interesting indeed.
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Takahashi Arran
coracao ardente
Triumvirate.
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Posted - 2007.06.11 18:34:00 -
[25]
Originally by: SamuraiJack
And it was a 4.5mb download from "That site" from november 06 by the tag taht was on it afaik
It was all correspondance since july 06
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Lee Bian
Amarryan Nations
GoonSwarm
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Posted - 2007.06.11 18:35:00 -
[26]
Originally by: SamuraiJack
Cos privacy laws in iceland are tight... afaik its dodgy even for internal departments to share info?
I don't know if you're replying to me, but my suggestion wouldn't post any private info. I was thinking more like a link under a player's name with a list like:
[date][player name] warned for trolling
[date][player name] temp banned for account sharing
Things like that. Or maybe a seperate page that lists recent warnings and bans (like the one on the Something Awful forums).
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SamuraiJack
Caldari
Celestial Horizon Corp.
Valainaloce
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Posted - 2007.06.11 18:35:00 -
[27]
Originally by: Takahashi Arran
Originally by: SamuraiJack
And it was a 4.5mb download from "That site" from november 06 by the tag taht was on it afaik
It was all correspondance since july 06
fair enough. i didnt download it.
SJ.
CLS CEO, Valainloce Executor and Standings Director
=-
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Vando
Sniggerdly
Pandemic Legion
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Posted - 2007.06.11 18:37:00 -
[28]
What concerns me is why a single ISD member would have the ability to dump a large amount of internal and customer emails and release them. Surely there should be sa***uards to prevent this kind of release?
--
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SamuraiJack
Caldari
Celestial Horizon Corp.
Valainaloce
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Posted - 2007.06.11 18:37:00 -
[29]
Originally by: Lee Bian
Originally by: SamuraiJack
Cos privacy laws in iceland are tight... afaik its dodgy even for internal departments to share info?
I don't know if you're replying to me, but my suggestion wouldn't post any private info. I was thinking more like a link under a player's name with a list like:
[date][player name] warned for trolling
[date][player name] temp banned for account sharing
Things like that. Or maybe a seperate page that lists recent warnings and bans (like the one on the Something Awful forums).
CCP dont want to. Its an idea to warn ppl not to be idiotic however modding is somewhat hit and miss sometimes. Much like petitions... if consistant rules were followed then maybe it might work.
SJ.
CLS CEO, Valainloce Executor and Standings Director
=-
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SamuraiJack
Caldari
Celestial Horizon Corp.
Valainaloce
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Posted - 2007.06.11 18:39:00 -
[30]
and that account sharing thing... was interesting to see who got banned... and who just got a warning...
touche no?
SJ.
CLS CEO, Valainloce Executor and Standings Director
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