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Is your client crashing?

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GM Retrofire Game Masters	Posted - 2007.01.24 15:38:00 - [1] If your client is crashing we suggest you completely uninstall your current install of the client and reinstall the latest full build ( found here: http://www.eve-online.com/download/ ) After doing so install the optional patch we released before christmas ( found here: http://ccp.vo.llnwd.net/o2/evepatch28296-28505.exe ) Make sure you do not use any of the old client's files with the new one, doing so will cause the problem to persist. In some cases the cause of the problem is soundcard related, lowering hardware acceleration can help. 1. Press the Start button and select "run" 2. Type dxdiag in the message box and press enter. 3. When dxdiag has started press the "Sound" tab. 4. Lower the acceleration to none and run the game, if there are no distortions move the acceleration up one bar and run the game again. Continue this until you get distortions and lower the bar to it's last working position. If you have EAX enabled anywhere in your soundcard settings, disable it. EAX has been known to cause troubles with Eve. If lowering hardware acceleration does not work, disabling sound may do the trick. Simply add Audio=0 to your ..\CCP\Eve\Cache\prefs.ini file. If your computer is completely crashing the fault is most likely with a driver or hardware on your computer, you'll need to check the memory dump file to know what caused it. We'll update this thread with new information as they come, if you have anything to add to this thread please do so but please keep it to solving crashes. ALL off topic posts will be deleted.

Baleorg Gallente Guys of Sarcasm	Posted - 2007.01.24 15:54:00 - [2] Edited by: Baleorg on 24/01/2007 15:52:36 prior to reinstalling the whole client it might worth a try to just delete the cache first. Also be sure to delete evefolder\cache\browser\img\. aswell since some cachecleaners dont clear that content, and that causes some crashes related to jumpgatecrash. If you get random Reboots and/or Bluescreens, disable the Automatic Reboot. To disable Automatic Rebooting, rightclick "My Computer", hit propertys. From there you hit "advanced" and the Bottom Option "Start&Restore" . untick "Automatic Restart". Also sometimes you might have trouble with your RAM (most noticeable when trying to patch and getting corrupt things all the time) Try MEMTEST.ORG, download the iso, burn it on cd (or rw) and boot from that and let it run 1 cycle BTW: A GOOD Cache-Cleaner
Foai	Posted - 2007.01.24 20:37:00 - [3] Edited by: Foai on 24/01/2007 20:35:08 Well i resently tried to install eve, and it ran perfectly the first night i played it. But the next day it kept crashing on me. Every single time it happened, a blue screen apeared and it said something like this: Windows closed down the program in order not to harm the computer. Machine_check_exception Deactivate some og the configurations for BIOS memory e.g. caching. (I don't know if it's propperly translated, I get it all in danish, and im not really up to date with computer slang/ ) Bottem line is, i have no idea what this means, and i don't know what to do. Do this make any sense at all? Plz help, im hooked, and i wanna play this amazing game Best regards Foai PS: I did the acceleration of the sound thingie, but it didnt help. Im currently dl'ing the new client, but i dont know how to do the cache thing mentioned in post #2
Baleorg Gallente Guys of Sarcasm	Posted - 2007.01.24 20:51:00 - [4] its the cache folder. but if you remove the game and delete all the folders (assuming you dont have any tools there you need) then its the same as clearing the cache BTW: A GOOD Cache-Cleaner
Foai	Posted - 2007.01.24 21:06:00 - [5] Ok i removed it all, so that sould be ok then, right? I have nvidia, and yeah, a lot of numbers appear when it happens. I tried to look for updates for the graphics card and for the soundcard, but without any luck.
Baleorg Gallente Guys of Sarcasm	Posted - 2007.01.24 21:17:00 - [6] not sure what system you got, but you might want to install the via hyperion drivers from www.viaarena.com only if you got an via mainboard NOT nforce or intel and this thread needs now cleaning ^^ BTW: A GOOD Cache-Cleaner
Foai	Posted - 2007.01.24 22:18:00 - [7] Oh sorry for the mess, but i thought this was "tech support" ^_^
Baleorg Gallente Guys of Sarcasm	Posted - 2007.01.24 23:00:00 - [8] it is.. but thread might get cleaned soon, there are thousands of other players and mistre retrofire needs to condense all the hints in one post i bet so. what board you got? did you try hyperion driver? we need DATA if we can try to troubleshoot, not each post 1 sentence with little data.. blows up the thread for nothing ;) BTW: A GOOD Cache-Cleaner
malet	Posted - 2007.01.26 15:07:00 - [9] please check this link out. A few of us have a connection issue. Wonder if someone could look into it for us http://oldforums.eveonline.com/?a=topic&threadID=453501
GR455H0PPER	Posted - 2007.02.01 05:46:00 - [10] Edited by: GR455H0PPER on 01/02/2007 05:43:01 How abouts you fix this problem instead of making people redownload a 700 meg file? Maybe CCP should try fixing known issues and exploits instead of adding useless "new" content? Oh, wait, I forgot this is CCP

Baleorg Gallente Guys of Sarcasm	Posted - 2007.02.01 11:34:00 - [11] you dont need to downloda the whole 700mb ^^ BTW: A GOOD Cache-Cleaner
Kua Temporary	Posted - 2007.02.02 15:20:00 - [12] Hi, I'm having constant download issues. :( Originally by: GM Retrofire If your client is crashing we suggest you completely uninstall your current install of the client and reinstall the latest full build ( found here: http://www.eve-online.com/download/ ) After doing so install the optional patch we released before christmas ( found here: http://ccp.vo.llnwd.net/o2/evepatch28296-28505.exe ) Make sure you do not use any of the old client's files with the new one, doing so will cause the problem to persist. I recently got a new PC, I only downloaded EVE on to it a couple of weeks ago. Is reinstalling going to help me? Originally by: GM Retrofire In some cases the cause of the problem is soundcard related, lowering hardware acceleration can help. 1. Press the Start button and select "run" 2. Type dxdiag in the message box and press enter. 3. When dxdiag has started press the "Sound" tab. 4. Lower the acceleration to none and run the game, if there are no distortions move the acceleration up one bar and run the game again. Continue this until you get distortions and lower the bar to it's last working position. I didn't have distortions to start with. Originally by: GM Retrofire If you have EAX enabled anywhere in your soundcard settings, disable it. EAX has been known to cause troubles with Eve. What is EAX? How do I check if I have it enabled? Originally by: GM Retrofire If lowering hardware acceleration does not work, disabling sound may do the trick. Simply add Audio=0 to your ..\CCP\Eve\Cache\prefs.ini file. Man this sounds extreme. :p Originally by: GM Retrofire If your computer is completely crashing the fault is most likely with a driver or hardware on your computer, you'll need to check the memory dump file to know what caused it. This is happening as well, sorry to be an idiot but where do I find the memory dump? Thanks
Baleorg Gallente Guys of Sarcasm	Posted - 2007.02.02 15:25:00 - [13] what soundcard you have? if you got some onboard sound then you prohably dont have EAX BTW: A GOOD Cache-Cleaner
Kua Temporary	Posted - 2007.02.03 15:24:00 - [14] Is Soundmax HD Audio a sound card? If so that's what mine is.
Baleorg Gallente Guys of Sarcasm	Posted - 2007.02.03 15:54:00 - [15] no eax, no problem there tried disabling sound yet¯ tried the via hyperion drivers if your chipset is athlon / via based? BTW: A GOOD Cache-Cleaner
Arba	Posted - 2007.02.04 01:18:00 - [16] Tried downloading and installing the new client that went fine but the optional Patch 28296-28585.exe is NOT compatible with the client I downloaded!
Baleorg Gallente Guys of Sarcasm	Posted - 2007.02.04 01:21:00 - [17] nope, you need a different patch now, gm retrofire needs to update his text, we got 2 new patches now either grab from downloadsite, or mirror BTW: A GOOD Cache-Cleaner
Arba	Posted - 2007.02.04 03:34:00 - [18] I redid the client for the 3rd time and let it upgrade to the patch that is found when you restart the game after initial install but I am still disconecting for the server all the time. The screen stays active, music or background noise is active but I did notice training timers stop. When I click on another training item I am told "Server Connection Lost" and brought back to the login screen and I can log right back in. Help a friend asked me to come back to Eve after leaving in some time ago and if I keep dropping server connection like this I cant contine with it. As a side note I play a number of online games including some Beta things and never lose connection. I do have a Sound Blaster Audigy 2 ZS installed on this system but it is the same sound card I used when I originally played Eve without a problem. Thanks, David
Baleorg Gallente Guys of Sarcasm	Posted - 2007.02.04 04:53:00 - [19] i guess you got a router. Did you try restarting router? specialyl when you run p2p software it uses up the available ports quite fast, reducin gthe ports usuage might help also some router seem to close connetion to "non used ports" here and then, you need to disable that you could try a steady "slow" ping to 87.237.38.200 to keep the port open, perhaps that works BTW: A GOOD Cache-Cleaner
Arba	Posted - 2007.02.04 18:04:00 - [20] Thanks for input I removed the router Linksys BFR41 this morning and hooked direct to the modem and no disconnect. I do have another router to install a brand new WRTG54 unit. Hopefully that one will not have the issue. I could not find anything on setup of routers and possible port settings though. Is there information somewhere for this? Thanks again.....

Loucien	Posted - 2007.02.06 15:12:00 - [21] redownloaded 2 times and installed the current patch. turned the sound slider on dxdiag down all the way. no router. I still crash within 5 minutes of logging on. Any ideas? There is a 13 page thread on this already, perhaps the last patch messed something up? I'm only on the free trial so if I can't connect for more than 5 minutes, there is no way I'll be able to play.
Baleorg Gallente Guys of Sarcasm	Posted - 2007.02.06 15:27:00 - [22] try to disable your [prohably] internal soundcard via devicemanager (just deactivate, not deinstall) for a sec and run the client if it works then BTW: A GOOD Cache-Cleaner
Loucien	Posted - 2007.02.08 01:19:00 - [23] I was able to remedy the problem yesterday with a ping plotter, but today I crash when trying to lock on a target. I'm assuming this new issue will be fixed with the patch. Crossing my fingers at least.
Baleorg Gallente Guys of Sarcasm	Posted - 2007.02.08 01:25:00 - [24] what vidcard you have? nvidia gtx 7800 or 8800 or around? BTW: A GOOD Cache-Cleaner
Loucien	Posted - 2007.02.08 03:17:00 - [25] Edited by: Loucien on 08/02/2007 03:13:58 Edited by: Loucien on 08/02/2007 03:13:44 I have a radeon 9600 series. It seems to work without using pingplotter on my old geforce2 machine. Its not a gaming rig though so i want to avoid using it. Something with the vid card settings, bale?
Baleorg Gallente Guys of Sarcasm	Posted - 2007.02.08 09:57:00 - [26] hard tosay :-P its odd that you crash when using pingplotter if you got an AMD / Athlon based board, did you install the Hyperion Via-Drivers for your System? it has AGP and some other drivers makeing the system usually a bti more stable than the windows default driver youre prohably using. for the vidcard, you using the catalyst or the OmegaDrivers ? i prefer the omergadrivers for my radeon, although i got an 9800 pro. if i knew what background programs you are running it could show where another problem might be :-P BTW: A GOOD Cache-Cleaner
Mari Onette	Posted - 2007.02.08 17:23:00 - [27] Originally by: Kua Temporary Is Soundmax HD Audio a sound card? If so that's what mine is. Soundmax is the onboard soundcard for your computer (it's also known as a realtek). It's also known to be incompatable with eve. I see posts about this bug every single day and have the problem myself but CCP doesn't really say anything about it other then the standard "upgrade your drivers" line(I've got the latest drivers and mobo bios and it still BSODs). If you disable the sound in eve you will stop getting BSODs. If you really want sound. You'll have to either buy a soundblaster card, since they are known to be compatable enough with eve to not BSOD your system.
Mari Onette	Posted - 2007.02.08 17:23:00 - [28] Originally by: Kua Temporary Is Soundmax HD Audio a sound card? If so that's what mine is. Soundmax is the onboard soundcard for your computer (it's also known as a realtek). It's also known to be incompatable with eve. I see posts about this bug every single day and have the problem myself but CCP doesn't really say anything about it other then the standard "upgrade your drivers" line(I've got the latest drivers and mobo bios and it still BSODs). If you disable the sound in eve you will stop getting BSODs. If you really want sound. You'll have to either buy a soundblaster card, since they are known to be compatable enough with eve to not BSOD your system.
Baleorg Gallente Guys of Sarcasm	Posted - 2007.02.08 17:37:00 - [29] well, iam unsure, but i think ccp does "somethign".. in todays patch i noticed they modified some audio related files ( including audio.dll ) so they might try to stabilize it, but no guarant it works now or so, just an observation BTW: A GOOD Cache-Cleaner
Baleorg Gallente Guys of Sarcasm	Posted - 2007.02.08 17:37:00 - [30] well, iam unsure, but i think ccp does "somethign".. in todays patch i noticed they modified some audio related files ( including audio.dll ) so they might try to stabilize it, but no guarant it works now or so, just an observation BTW: A GOOD Cache-Cleaner



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