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Introducing Arkanon, a new blog from the Director of IA

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Author	Thread Statistics \| Show CCP posts - 37 post(s)

kieron	Posted - 2007.02.13 19:05:00 - [1] One of the questions the community has voiced over recent events is in regards to what steps CCP are taking to prevent future incidents. As mentioned in Hellmar's recent Dev Blog, an internal department was created for this very purpose. Arkanon, the Director of Internal Affairs, has written a Dev Blog introducing himself, his position, responsibilities and efforts to ensure a level playing field for all. Check out CCP's Director of Internal Affairs: An introduction. kieron Community Manager, EVE Online


CCP Arkanon	Posted - 2007.02.13 19:06:00 - [2] Hi. I'll try to answer what questions you have about this blog here. Please note that try as I might, you probably will ask me something I can not answer, but I'll do my best. Arkanon

Altaree Gallente Red Frog Investments Daikoku Trade Syndicate	Posted - 2007.02.13 19:12:00 - [3] Congrats on the new position Arkanon. Can you please also bring some transparency to this process? A little bit of sunlight goes a LONG way towards keeping things clean.
Vily Eternity INC. Mercenary Coalition	Posted - 2007.02.13 19:20:00 - [4] Simple question. What is being done to prevent "the" event from happening again? -
Jak'ai Minmatar The Temple of Ash Ock	Posted - 2007.02.13 19:20:00 - [5] In most legal fields that I'm aware of, one of the guiding principles is that: Justice must be done, and must be seen to be done. Thus you would normally have a public record of decisions of guilt and sentencing (barring certain cases of youth offending, etc). This practice is reassuring to the general public that justice is served, as well as a deterrent to other potential offenders. This obviously isn't the case in EVE, as all discussion of GM matters is forbidden - which has certainly given rise to a number of concerns (valid and not) regarding leniency, appropriateness of punishment and so forth. What reasoning has there been in making the decision to preserve confidentiality to the exclusion of transparent consequences? Also - who watches the Watchers?
Malthros Zenobia Caldari Independent Navy Reserve	Posted - 2007.02.13 19:23:00 - [6] Quote: I have the authority to run database queries, conduct interviews, hire witch doctors and, in general, do what it takes to get to the truth about any ingame conduct I find questionable. I'd like to apply for the position of Inquisitor. Originally by: kieron The Carrier was never intended to be a solo OMGWTF mission-farming PWNmobile.
swoj The New Order. United Connection's	Posted - 2007.02.13 19:24:00 - [7] An Internal affairs department is certainly a big step towards keeping things fair, I just hope that, while necessary, this isn't a move that causes unease within the CCP offices. Wouldn't be good if suddenly someone has to complete a ton (more?) of paperwork before they can perform tests to replicate a bug on TQ without fear of being fired
Isidro Vinson	Posted - 2007.02.13 19:26:00 - [8] Congratulations Arkanon, this is a welcome step. After the fact measures to catch dubious behaviour is important, but perhaps more significant are putting in place policies and procedures to help keep everyone honest. Would it be posible to expand upon your blog a little in that direction and tell use about such procedures CCP has in place/is planning please? For instance one could imagine a policy where if a petition is made it is handled by someone with no connection to it, that sort of thing.
Galfrey	Posted - 2007.02.13 19:29:00 - [9] Welcome to one of the most difficult jobs in Eve/CCP! May I also add my voice to the call for more transparency (where possible) in dealing with the investigation and disposal of misconduct cases. I think that a little honesty and openness at the right time would have gone a long way towards defusing a lot of the recent heated discussion. Good luck! Galfrey
Gerome Doutrande 4S Corporation Morsus Mihi	Posted - 2007.02.13 19:29:00 - [10] Will you get yourself one of those amarr robes with hoods?

sugark Blackguard Brigade	Posted - 2007.02.13 19:30:00 - [11] Originally by: Jak'ai Also - who watches the Watchers? "I answer directly to CCPÆs Chief Operating Officer and my actions are reviewed by an internal committee to ensure that my decisions are based on verifiable facts." Nice blog...hope we get some happy times again now. Congratulations and good luck. ___________________________________________________ Thank you Annya Avishnaya for my awesome sig! <3
Templer Relleg Dark Knights of Deneb Interstellar Alcohol Conglomerate	Posted - 2007.02.13 19:35:00 - [12] Wow dude. Congratz. I cant say this enough, im really glad that you are here. I have question. Are you gonna communicate with the community on whats happening, or will everything stay inside CCP? You being the "voice of the paying customers", i think this is very important. I hope that you will do a great job, even if it consists in being the "guy who ruins the fun".
Kylania Gallente Phoenix Industries	Posted - 2007.02.13 19:40:00 - [13] Edited by: Kylania on 13/02/2007 19:37:32 Originally by: Isidro Vinson For instance one could imagine a policy where if a petition is made it is handled by someone with no connection to it, that sort of thing. Pretty sure that's already the case. Petitions are handled by GMs. They aren't handled by players who happen to be GMs. Plus if you add in an extra layer of "On Duty GM has an unrelated player character in Ploop Alliance, so he can't handle this petition, it'll have to wait till morning when someone from Bloop Alliance is available" can you imagine the whining and delays with petitions? Do you really want to have to deal with that, when based on 100+ pages of posts people wouldn't actually believe the policy was being followed anyway? Edit: This post has far too many letter "P"s in it! -- Lil Miner Newbie Skills Roadmap \| How to Build from a BPO
Michi Ken Nebula Rasa Holdings Nebula Rasa	Posted - 2007.02.13 19:43:00 - [14] Welcome to one of the most unpleasant but fulfilling jobs in any company! When was your appointment to this position effective? If it was before this week, can you help the player community understand why the BPOs in question and t20's account were left active for over 6 months?
Dranthor Bain State War Academy	Posted - 2007.02.13 19:43:00 - [15] Edited by: Dranthor Bain on 13/02/2007 19:40:41 The comment about transparency sounded like it was more about letting the community know what you are doing, not how your tasks are being done. It might be hard to let out info about employee misconduct because there are so few. But we would like to see some general stats and sanitized accounts of actions against players. Some sort of body of documents that shows how CCP implements the rules and thus would let the players know exactly what they should expect from the GM community when they have a question. Can we get an in depth document (not dev blog) that describes what in a petition would help you and your team investigate our suspicions? Thanks!
Jaggeh Furious Angels	Posted - 2007.02.13 19:44:00 - [16] Are ccp concerned that the community at large doesnt seem satisfied with the answers to the current scandal? There is a lot of bad press hitting the big sites (mmorpg.com/slashdot etc) and a lot of the community feel that you are just throwing us a bone and sweeping the rest under the rug. Personally i dont think anyone should lose their job for something like this (i work in a similar job to the gm's) and i dont think any specific disciplinary actions/proceedings should be made public. However an element of transparency is required if you have any hope of winning back the trust thats been lost over the last week. --------------------------------------- Carpe Pugya Pyga - Seize the Buttocks

CCP Arkanon	Posted - 2007.02.13 19:45:00 - [17] Originally by: Malthros Zenobia Quote: I have the authority to run database queries, conduct interviews, hire witch doctors and, in general, do what it takes to get to the truth about any ingame conduct I find questionable. I'd like to apply for the position of Inquisitor. Occupied

Val Oman Delta Desperados	Posted - 2007.02.13 19:47:00 - [18] Thanks...I feel alot better. You sound like you understand the importance of this role and the willingness to use the tools and authority granted to you. My question is: Are you also responsible for insuring that even small things like petitions are handled fairly and uniformly across the board?

CCP Arkanon	Posted - 2007.02.13 19:47:00 - [19] Originally by: Gerome Doutrande Will you get yourself one of those amarr robes with hoods? splutter You realize I am a matari /gets Khuumak

Anator Namon	Posted - 2007.02.13 19:53:00 - [20] How do you feel about issues where a GM, ISD, Dev, etc (CCP sanctioned person of authority) gave out information that to a select group of players and not to all? How would you catch such a thing? How do you feel about a CCP sanctioned person turning a blind eye to a violation done by one person, but acting to the fullest extant against the same violation done by someone else? How would you watch such a thing? These are two of the concerns I still have. I guess they were always issues of trust, but before I had no beleif that any CCP sanctioned person would cheat.

Tsanse Kinske WeMeanYouKnowHarm	Posted - 2007.02.13 19:55:00 - [21] Good move, CCP. ..and it's nice to see a Minni Dev. * * * In the beginning the Universe was created. This has made a lot of people very angry and been widely regarded as a bad move. -Douglas Adams, writing about EVE
Hamfast Gallente	Posted - 2007.02.13 19:56:00 - [22] Arkanon, First off, grats on the new position... Now, on to the issue... Looking at the recent unpleasantness, were it to happen again in the coming months, can you step through the procedures you would be expecting to take and how early you think you would have found it as well as the outcome? I understand that we may never know more then what we have already been told and that some of us feel that this was just the tip of the iceberg... much of what happened and the results of it can and will never be seen, but it would be nice to know that in the future, cheaters will not prosper as they seem to have been allowed to from this past event. Noob in training...
Sgt Napalm Synergy Evolved Serenity Fallen	Posted - 2007.02.13 19:56:00 - [23] Neat Does Wranger get to make you coffee too? Retired [ISSN] [Video] Skool of Harpy - Da Blarpy
Malthros Zenobia Caldari Independent Navy Reserve	Posted - 2007.02.13 19:58:00 - [24] Originally by: CCP Arkanon Originally by: Malthros Zenobia Quote: I have the authority to run database queries, conduct interviews, hire witch doctors and, in general, do what it takes to get to the truth about any ingame conduct I find questionable. I'd like to apply for the position of Inquisitor. Occupied Assistant? Originally by: kieron The Carrier was never intended to be a solo OMGWTF mission-farming PWNmobile.

CCP Arkanon	Posted - 2007.02.13 20:06:00 - [25] Answers, pt 2! Originally by: Templer Relleg Wow dude. Congratz. I cant say this enough, im really glad that you are here. I have question. Are you gonna communicate with the community on whats happening, or will everything stay inside CCP? You being the "voice of the paying customers", i think this is very important. I hope that you will do a great job, even if it consists in being the "guy who ruins the fun". Thank you! The nature of my job now focuses inwards, more than outwards. But I agree with you that I need to keep at least some contact with the players, just so that they can see I'm still here and shouting at people over trivial stuff

Hasak Rain Amarr	Posted - 2007.02.13 20:07:00 - [26] Edited by: Hasak Rain on 13/02/2007 20:04:38 I just want to say I think this is a big step towards rebuilding the faith from the community that I feel that CCP deserves even though it has been tested lately. I think all most people want is a clean game and a level playing field and I think this new position helps assure this. Good Luck.
Trem Sinval Sinval Enterprises	Posted - 2007.02.13 20:08:00 - [27] May we please be alloted a ration of cookies on a regular basis? Also, can we expect regular blogs/reports on investigations (even simple "yes, we're investigating"/"no, everything's peachy")? - Trem

kieron	Posted - 2007.02.13 20:10:00 - [28] Originally by: Jaggeh Are ccp concerned that the community at large doesnt seem satisfied with the answers to the current scandal? There is a lot of bad press hitting the big sites (mmorpg.com/slashdot etc) and a lot of the community feel that you are just throwing us a bone and sweeping the rest under the rug. Of course CCP is concerned that there is community dis-satisfaction with some of the answers we have given to the community, and yes we are also concerned about the amount of press this has generated for us. We have a privacy policy to protect not only the player base. It is not our place to disclose to the community that "Player X did Y and received Z as a punishment", and this is why we have not answered the allegations of misconduct on the part of certain players. It is not an easy stance to take, especially when so many community members have voiced their concerns about it, but put the shoe on the other foot. I do not know of many people who would like to have their mistakes aired in the public eye. kieron Community Manager, EVE Online

Jake Noble Amarr Federation of Freedom Fighters	Posted - 2007.02.13 20:11:00 - [29] I know some people feel that the petition system sometimes can go to the person GM you are petitioning for example, do you have a way of people contacting you out with the petition system? I think possibly a report misconduct email address or even an option in the petition system which would go to you and Hellmar for example? I dont have anything to report but I am sure that it is something that would benefit the community as I feel some players may think twice before petitioning certain things.
Hapexamendios IV	Posted - 2007.02.13 20:15:00 - [30] This a huge step in restoring faith in ccp. Excellent work.



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