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Author |
Thread Statistics | Show CCP posts - 3 post(s) |
txloc
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Posted - 2008.06.25 11:44:00 -
[451]
hmmm...let me see alot of you have problems with the "DC" and some of you do not.....i wonder,could it be that some internet providers...can handle EVE..while others can not..and if thats the case wt can "CCP"do about it...for you pay to play...and some of us lost ships...over this...but again,its all part of the thrill of the game..wich in turn is turning out tobe.... B.S .....
let me know...???
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1stein
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Posted - 2008.06.25 11:55:00 -
[452]
Edited by: 1stein on 25/06/2008 11:56:20
Originally by: ForsakenLove Ok so please let me get this straight...
I loose my brutix due to connections cutting off(it was so frustrating lost count after 20+ disconnections within the span of an hour I stopped playing), and because it's not CCP's "fault" and in fact Limelight's "fault" I'm more than likely going to be denied reimbursement?
Yes It seems like I'm bagging out CCP but I've never even heard of "limelight" before as I live in Australia, as my ISP is OptusNet and there were no problems with My ISP during the connection issues.
So what happens now may I ask?
I'm all for CCP saying it's not their fault, but if it's not my fault either do I still get a reimbursement or not?
Cheers ForsakenLove
As I'm going to guess CCP has a Shtload of petitions due to this that they have to responed to.
Lost mi myrm in 0,0 and get poded also. Ratting in belt (was alone in the sys).And one red jumped into a sys. I have been aligned all the time on the station and soon as i catch that red guy is in rifter i get laged and DC. So i came online as fast as i can but already been blobed by rifter , falcon and tempest (deep in hull) So i said lets save the pod . But soon as my myrm exploded message arrived (about ship loss) and caused another lag so i couldnt warp out.
I guess we can go and ask Limelight to reimburste us.
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ClawKnight
Annihilate.
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Posted - 2008.06.25 12:06:00 -
[453]
Still cant log in
3 days without eve, and my skill finished yesterday = sad panda
any update on the problem? because it looks like when you cut the connection with limelight it cut off some players completely. Wierd thing is it says Status: OK and shows number of current players, it just hangs on authenticating
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northwesten
Trinity Corporate Services
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Posted - 2008.06.25 12:07:00 -
[454]
Originally by: ColdheartedKilla everytime ccp fix something it breaks something else probably time to give up
did you not read the op? Not CCP fault geez I wish morons stay away from EVE the game would be a lot better!
Trinity Corporate Services
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JVR JVR
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Posted - 2008.06.25 12:30:00 -
[455]
My mate got disconnected in game with everyone else in his gang and he got his ship reimbursed as it was due to the ISP problems CCP are having. Your a moron if you think CCP should no be held accountable, we deal with them and not their chosen service vendors. I can connect SOMETIMES but a brief moment, cant get past the 1st room of a level 4 mission (an easy one) before I get disconnected. Im playing from New Zealand, so we probably get the worst of this recent issue.
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Taesha
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Posted - 2008.06.25 13:05:00 -
[456]
Connection restored and stable (Australia, Telstra.net), thanks CCP
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Ashes Nei
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Posted - 2008.06.25 13:20:00 -
[457]
I used to work for Limelight (up until a couple months ago). This is all very interesting.
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asterixis
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Posted - 2008.06.25 13:29:00 -
[458]
connection dropping so installed patch. Now i connect, get to character window, move my mouse and crash. Mac OX 10.5.2 2.8GHz intel with 2GB memory log follows 6/25/08 9:17:19 AM cider[11706] An uncaught exception was raised 6/25/08 9:17:19 AM cider[11706] Error (1000) creating CGSWindow 6/25/08 9:17:19 AM cider[11706] *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Error (1000) creating CGSWindow' 6/25/08 9:17:19 AM cider[11706] Stack: ( 2473452107, 2531209467, 2473451563, 2473451626, 2504196508, 2504195736, 2504194942, 2504193592, 2504191245, 2504204131, 2504202929, 2504202789, 2504202534, 2504190624, 2505982009, 2504376946, 656368606, 648031368, 665256301, 661656879 )
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robbiewon
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Posted - 2008.06.25 15:29:00 -
[459]
I HAVE DC PROBLEMS AS WELL I LOST DOMINIX IN 0.3 SECTOR FROM PIRATES THAT LOCKED ON ME DURING A FLEET OP I DC AND UNABLE TO RE-CONNECT LOST SHIP / CARGO
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gino3
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Posted - 2008.06.25 15:58:00 -
[460]
I got the problem today too. everytime once i login, can't last for more than 2 mins than the game hang up. I m in hong kong and my connection does not got any problem to play other games. is it the new patch got problem? please fix it asap.
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Noferatu
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Posted - 2008.06.25 16:38:00 -
[461]
Limelight.. more like Lamelight
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henchana
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Posted - 2008.06.25 16:44:00 -
[462]
Someone said here that one does have ISP backups. Thats good! Three ISPs should be enough. I think it has been more lag though since this issue came up though . LameLight has some explaining to do aparantly Keep up the good work EVE
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Splagada
Tides of Silence Hydra Alliance
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Posted - 2008.06.25 17:35:00 -
[463]
cant login :( ------
Tides of Silence |
AceMonter
Domini Umbrus Free Trade Zone.
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Posted - 2008.06.25 17:51:00 -
[464]
Im still getting DC every 5 mins... this is my trace...
Target Name: N/A IP: 87.237.38.200 Date/Time: 25/06/2008 14:49:11 to 25/06/2008 14:50:47
Hop Sent Err PL% Min Max Avg Host Name / [IP] 2 39 0 0.0 9 181 27 [200.3.60.24] 3 39 0 0.0 143 274 165 host237.200-117-79.telecom.net.ar [200.117.79.237] 4 39 0 0.0 13 107 30 host205.200-117-127.telecom.net.ar [200.117.127.205] 5 39 0 0.0 148 303 169 host86.200-3-81.telecom.net.ar [200.3.81.86] 6 39 0 0.0 161 380 186 mia7-telecom-argentina-2-ar.mia.seabone.net [195.22.199.113] 7 39 0 0.0 161 359 190 mai-b1-link.telia.net [80.239.193.161] 8 39 0 0.0 164 321 189 atl-bb1-link.telia.net [80.91.252.57] 9 39 0 0.0 178 313 204 ash-bb1-link.telia.net [80.91.248.138] 10 21 0 0.0 261 460 279 ldn-bb2-pos6-0-0.telia.net [213.248.65.209] 11 23 0 0.0 254 413 270 ldn-b4-link.telia.net [80.91.250.233] 12 39 0 0.0 277 412 297 ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90] 13 39 0 0.0 259 468 276 [87.237.38.200]
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Gryx Blackclaw
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Posted - 2008.06.25 18:35:00 -
[465]
Thank you for the Update CCP. It would have been nice for a quicker response that you where aware of disconnects rather than keeping silent. Keeping silent as long as you had the majority of the player base to point the finger at CCP. As for blaming the patch that was my first culprit. The client removed the patch because of some failures. The client continued to crash. So I connected to a client w/o patch and I had the same disconnects. Which lead me to believe that it was a network issue. I ran a tracert toward www.eve-online.com.
Tracing route to www.eve-online.com [87.237.39.199] over a maximum of 30 hops:
1 1 ms 1 ms 1 ms xxx.xxx.xxx.xxx 2 24 ms 24 ms 24 ms xxx.xxx.xxx.xxx 3 24 ms 24 ms 23 ms xxx.xxx.xxx.xxx 4 28 ms 28 ms 28 ms xxx.xxx.xxx.xxx 5 35 ms 27 ms 27 ms tge10-4.fr4.iad.llnw.net [69.28.156.205] 6 32 ms 41 ms 32 ms tge4-1.fr4.lga.llnw.net [69.28.171.154] 7 116 ms 115 ms 115 ms tge8-1.fr3.ams.llnw.net [69.28.171.85] 8 123 ms 124 ms 122 ms tge7-2.fr3.lon.llnw.net [69.28.171.94] 9 122 ms 124 ms 123 ms ve5.fr4.lon.llnw.net [69.28.171.138] 10 130 ms 123 ms 123 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150] 11 123 ms 122 ms 122 ms 87.237.39.199
Trace complete.
These hop times of the The DC region are rather high when the player count being under 20k at that time. Once I got a trace right before a disconnect.
Tracing route to www.eve-online.com [87.237.39.199] over a maximum of 30 hops:
1 2 ms 1 ms <1 ms xxx.xxx.xxx.xxx 2 24 ms 24 ms 24 ms xxx.xxx.xxx.xxx 3 23 ms 23 ms 23 ms xxx.xxx.xxx.xxx 4 28 ms 28 ms 28 ms xxx.xxx.xxx.xxx 5 27 ms 28 ms 27 ms tge10-4.fr4.iad.llnw.net [69.28.156.205] 6 38 ms 33 ms 41 ms tge4-1.fr4.lga.llnw.net [69.28.171.154] 7 33 ms 32 ms 38 ms ve2002.fr3.lga.llnw.net [69.28.171.201] <<Last know return 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out.
Trace complete.
There was a break in service in the middle of the Limelight network hop. It was clear as day. Now as for alternate paths 87.237.39.199 is the ripe network which I know is CCP other ISP out of Amsterdam. I am guessing CCP had certain ISP (IE. US, Canada, Australia, England)ranges go through Limelight for quality of service since Limelight has a very big global infrastructure. Any of their customers going through the Limelight network would be affected. Those going through CCP's other ISPs would not.
Tools used tracert whois << http://www.arin.net/whois/
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Lee Fairwinds
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Posted - 2008.06.25 18:42:00 -
[466]
i have dwnlded the patch for this & STILL keep losing connection 3-4 times dailey. Cant this be fixed??
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Roparzh Greek
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Posted - 2008.06.25 18:55:00 -
[467]
well, everything was fine until I got the last patch. As usual I said yes but this time it has turned my game into a nightmare...Im scare to leave the station get disconneted in the worst time :(
Any other ideas how to solve this issue??
best regards,
RG
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Pr1ncess Alia
Perkone
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Posted - 2008.06.25 19:02:00 -
[468]
Originally by: AceMonter Im still getting DC every 5 mins... this is my trace...
Target Name: N/A IP: 87.237.38.200 Date/Time: 25/06/2008 14:49:11 to 25/06/2008 14:50:47
Hop Sent Err PL% Min Max Avg Host Name / [IP] 2 39 0 0.0 9 181 27 [200.3.60.24] 3 39 0 0.0 143 274 165 host237.200-117-79.telecom.net.ar [200.117.79.237] 4 39 0 0.0 13 107 30 host205.200-117-127.telecom.net.ar [200.117.127.205] 5 39 0 0.0 148 303 169 host86.200-3-81.telecom.net.ar [200.3.81.86] 6 39 0 0.0 161 380 186 mia7-telecom-argentina-2-ar.mia.seabone.net [195.22.199.113] 7 39 0 0.0 161 359 190 mai-b1-link.telia.net [80.239.193.161] 8 39 0 0.0 164 321 189 atl-bb1-link.telia.net [80.91.252.57] 9 39 0 0.0 178 313 204 ash-bb1-link.telia.net [80.91.248.138] 10 21 0 0.0 261 460 279 ldn-bb2-pos6-0-0.telia.net [213.248.65.209] 11 23 0 0.0 254 413 270 ldn-b4-link.telia.net [80.91.250.233] 12 39 0 0.0 277 412 297 ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90] 13 39 0 0.0 259 468 276 [87.237.38.200]
call telecom and complain. send them the traceroute. nothing ccp can do
argentina to london is going to be a high trip time period, but your only passing through 2 isps so its either them or telia that can help you (if they can at all)
do an extended ping to the server (ping 87.237.38.200 -t) and see if any time out. if they do thats a bad thing, tell telecom about that too
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SupplyOfficer
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Posted - 2008.06.25 19:34:00 -
[469]
getting disced after 5 to 10 mins max - ping to ccp and tracer shows everything is "green".... 3 days in a row now......
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AceMonter
Domini Umbrus Free Trade Zone.
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Posted - 2008.06.25 19:37:00 -
[470]
Originally by: Pr1ncess Alia
Originally by: AceMonter Im still getting DC every 5 mins... this is my trace...
Target Name: N/A IP: 87.237.38.200 Date/Time: 25/06/2008 14:49:11 to 25/06/2008 14:50:47
Hop Sent Err PL% Min Max Avg Host Name / [IP] 2 39 0 0.0 9 181 27 [200.3.60.24] 3 39 0 0.0 143 274 165 host237.200-117-79.telecom.net.ar [200.117.79.237] 4 39 0 0.0 13 107 30 host205.200-117-127.telecom.net.ar [200.117.127.205] 5 39 0 0.0 148 303 169 host86.200-3-81.telecom.net.ar [200.3.81.86] 6 39 0 0.0 161 380 186 mia7-telecom-argentina-2-ar.mia.seabone.net [195.22.199.113] 7 39 0 0.0 161 359 190 mai-b1-link.telia.net [80.239.193.161] 8 39 0 0.0 164 321 189 atl-bb1-link.telia.net [80.91.252.57] 9 39 0 0.0 178 313 204 ash-bb1-link.telia.net [80.91.248.138] 10 21 0 0.0 261 460 279 ldn-bb2-pos6-0-0.telia.net [213.248.65.209] 11 23 0 0.0 254 413 270 ldn-b4-link.telia.net [80.91.250.233] 12 39 0 0.0 277 412 297 ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90] 13 39 0 0.0 259 468 276 [87.237.38.200]
call telecom and complain. send them the traceroute. nothing ccp can do
argentina to london is going to be a high trip time period, but your only passing through 2 isps so its either them or telia that can help you (if they can at all)
do an extended ping to the server (ping 87.237.38.200 -t) and see if any time out. if they do thats a bad thing, tell telecom about that too
Ok i will try it...
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Iwiperaids
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Posted - 2008.06.25 22:34:00 -
[471]
This actually makes some kinda sense though. I just started the game before the last mini patch and spent 3 days trying to figure out why the install file wouldnt work. turns out the files were getting corrupted on route and I had to get it from a mirror. I think they are right about the problem.
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Jerahl
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Posted - 2008.06.25 22:37:00 -
[472]
I work for Orange UK - It is often te case that if a customer reports an issue we check our network 1st before advising the customer.
Unfortunatly on occasion SLA's are not honored when intermediate parties are involved who do not have SLA's themsselves.
As for tracing i find visualroute to be helpfull in diagnosing network issues, you can download a fully functioning trial from visualware.
I am not aware of any issues on any of our interconnect's however i will keep my ear to the ground.
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Lacerate Quick
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Posted - 2008.06.25 23:56:00 -
[473]
So since Limelight has been removed I have not experienced any disconnect issues related to the Transport layer of the connection. I do want to know though when they intend on resolving the issue with my disco's every time I change my ship at a POS hanger. It does not matter how far away I place the two but are there really that many packets involved in the changing of ships?
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Knownasthatguy
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Posted - 2008.06.26 01:18:00 -
[474]
Edited by: Knownasthatguy on 26/06/2008 01:21:48 Edited by: Knownasthatguy on 26/06/2008 01:21:24 I work for a rather large (global) ISP and may have an uneducated theory on this. Let me first start off by saying that I do not work for Limelight (LL) and there are too many threads here to read and see if anyone has already covered this. With that being said, here goes:
LL seems to be an ISP for media companies, like CCP, who provide connectivity to the internet. It is more than likely that LL leases their connectivity via an ISP also. After a quick read on their web sight, it does seem apparently clear that they do provide international service and more importantly, service that rides over undersea cable systems and across international borders.
I live in the good ole US of A and experienced the periodic drops too. I have formulated the following theory based off what little I know:
1) LL was having some trunking issues on their network causing MPLS tunnels to reconverge (which may explain why not everyone on eve was dropped and why I reconnected so fast)
2) There may have been some undersea cable issues, most notibly the SMW-4 (not sure what connects NY to the UK)
3) One of LL's major SDH systems took some heavy errors and frequent drops due regeneration amps; Add Drop MUXs (ADM) or Digital Cross Connect systems (DXC); or dirty fiber lines; which they were not able to fix immediately without escalating the issue to their ISP.
Without being in CCPs data center (IÆm always looking for a job ), I cannot be sure; however, like I mentioned before, based off what I know, I think I may be somewhere close to the bulls-eye.
In closing, let me add that I work with some of the worldÆs biggest carriers (BT, Reliance, ATT, etc...) and I can say with some certainty that there may have been some transit issues in the LL network that CCP was not able to see. I would highly recommend to CCP that they request to know who LL leases their internet connection from (my money is on BT or Reliance), what peering points were affected, and be absolutely clear on the SLA. Again, I do not have eyes on any switch or router logs so this may all be moot; but it is nevertheless my educated guess. All-in-all, I do not think itÆs CCPÆs fault, this time.
*** Update ***
I believe Flag (Owned by Reliance) is the undersea carrier for NY to the UK. They also own a major portion of the undersea cable systems in EMEA (EuropeMiddleEastAsia) and Asia Pacific |
zombu2
Isk The InterStellar Alliance
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Posted - 2008.06.26 01:30:00 -
[475]
well i am working as well for a big us isp and i think something is going on in the whole system
1st was loss of all email systems 2nd was loss of all voip systems 3rd was loss of all phone services nationwide 4th very slow fiber connections to anywhere
i think there s something going on the backbone providers want to hide under all circumstances the whole problem started about 2 weeks ago
i also know of similar problems in europe
just my 2 cents
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Morrocco Mori
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Posted - 2008.06.26 04:41:00 -
[476]
Originally by: Ai Dee
Originally by: OilSlick Rick
Originally by: Ai Dee So what happens if we are in enemy space from the factional warfare, and we re-connect and there is 20 ships locking on you that very second, do we get ISK in return if we lose the ship?
If you dc before being engaged, then you warp away to a safe spot and vanish after a minute. If you dc and warp away while under attack by players, then your ship stays in space for 15 minutes.
If you dc while no one is around and warp back to the place you dc from and there are ships there, then well you better get out fast like you would any other time.
When reconnecting, and you see yourself in warp, disconnect again before landing where you were at the time of disconnect. then log back in and disconnect again before landing, repeat this 4 or 5 times and you will be in a different spot and should be safe from the place you were getting attacked. each time you disconnect and reconnect, the game will warp you to the spot in space you were in when you dc'ed. if you reconnect enough times it will have moved you off grid and you should be ok to warp away to a better safespot. (the grid is the area that objects around you will load and show on your overview)
but as soon as my ship warped back after re-connecting i cant warp out because im being scrambled
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Morrocco Mori
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Posted - 2008.06.26 04:45:00 -
[477]
Originally by: Joe Starbreaker I lost a head full of implants and worst of all, a beautiful new Rifter! What really stung was that some Minmatarian FW player got my pod. Nobody's ever gotten my pod. Someday Joe Starbreaker corpses are going to be worth billions as collector items, and some jerk got a free one courtesy of the "ISP" failure. CCP answer my petition already!
Oh come on it's just a litle rifter. lol but yea everone's gotta get podded one day, might as well be sooner than later. Just make sure you have an up to date clone now or it'll really hurt next time. |
Gryx Blackclaw
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Posted - 2008.06.26 04:45:00 -
[478]
The finger pointing begins I got an email form the limelight network today
I email LLN a few days ago>
Support Team
I am a customer of CCP. I have been affected with the rash of disconnects. I myself understand that the Internet is a big network with many point of failure. Some times services behaves in ways not predicted through a change at different location. This is a tracert I made right before I had a disconnect from CCP. I hope this helps.
Tracing route to www.eve-online.com [87.237.39.199] over a maximum of 30 hops:
[first hops omitted for post] 5 35 ms 27 ms 27 ms tge10-4.fr4.iad.llnw.net [69.28.156.205] 6 32 ms 41 ms 32 ms tge4-1.fr4.lga.llnw.net [69.28.171.154] 7 116 ms 115 ms 115 ms tge8-1.fr3.ams.llnw.net [69.28.171.85] 8 123 ms 124 ms 122 ms tge7-2.fr3.lon.llnw.net [69.28.171.94] 9 122 ms 124 ms 123 ms ve5.fr4.lon.llnw.net [69.28.171.138] 10 130 ms 123 ms 123 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150] 11 123 ms 122 ms 122 ms 87.237.39.199
Trace complete.
Tracing route to www.eve-online.com [87.237.39.199] over a maximum of 30 hops:
[first hops omitted for post] 5 27 ms 28 ms 27 ms tge10-4.fr4.iad.llnw.net [69.28.156.205] 6 38 ms 33 ms 41 ms tge4-1.fr4.lga.llnw.net [69.28.171.154] 7 33 ms 32 ms 38 ms ve2002.fr3.lga.llnw.net [69.28.171.201] 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * *
Reply from LLN was
"Please read the forum located on www.eveonline.com. It will give you some information as to whats going on. Im not sure why someone labeled us as the culprit behind this on the website as there is nothing we can do about this issue. It looks like a possible server problem with Eve Online.
-- Andre Jenkins Limelight Networks"
There is definitely something going on here. LLN pointing fingers at CCP and visa versa. What information is there? LLN according CCP is blaming another ISP. The plot thickens
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Gryx Blackclaw
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Posted - 2008.06.26 04:46:00 -
[479]
BTW since LLN has been removed from CCP route tables my diconnect issues have been resolved too.
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Lanita Tor
Blade Crew
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Posted - 2008.06.26 04:51:00 -
[480]
Originally by: zombu2 Edited by: zombu2 on 26/06/2008 01:37:37 i also found this
Quote: UUNet Internet backbone provider is experiencing service interruptions throughout the U.S., causing a ripple effect that slowed down many Internet connections Thursday...
The article quoted does not relate to the present issue (although that would be a nice explanation if it did). It was published October 3, 2002 at ITWorld and can be viewed here: http://www.itworld.com/021003uunet.
Blade Crew |
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