EVE Search - Connection issues 22nd of June 2008

Check My IP Information

All Channels

EVE General Discussion

Connection issues 22nd of June 2008

» Click here to find additional results for this topic using Google

Monitor this thread via RSS [?]

Pages: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 .. 22 :: [one page]

Author	Thread Statistics \| Show CCP posts - 3 post(s)

GM Zhainius Game Masters	Posted - 2008.06.22 07:15:00 - [1] We are aware some players are experiencing issues staying connected to Tranquility. As soon as this started happening our operations team was woken up, and has been investigating the issue. They found TQ to be functioning and stable. There is currently a problem between Limelight and another ISP connecting to their network, which Limelight is working on resolving. Unfortunately as the problem is not at our end, we can only wait until Limelight has resolved the issue, we will update you as soon as we know more. --- GM Zhainius EVE Online Customer Support CCP Games

Franga NQX Innovations	Posted - 2008.06.22 07:23:00 - [2] Who the hell are Limelight? Originally by: Rachel Vend ... with 100% reliability in most cases ...
Ai Dee	Posted - 2008.06.22 07:25:00 - [3] So what happens if we are in enemy space from the factional warfare, and we re-connect and there is 20 ships locking on you that very second, do we get ISK in return if we lose the ship?
Militis Kolosok Di-Tron Heavy Industries Atlas Alliance	Posted - 2008.06.22 07:26:00 - [4] Limelight is probably an ISP. I heard that AT&T is having server issues in the US as well. :(
OilSlick Rick Federal Navy Academy	Posted - 2008.06.22 07:28:00 - [5] Originally by: Ai Dee So what happens if we are in enemy space from the factional warfare, and we re-connect and there is 20 ships locking on you that very second, do we get ISK in return if we lose the ship? If you dc before being engaged, then you warp away to a safe spot and vanish after a minute. If you dc and warp away while under attack by players, then your ship stays in space for 15 minutes. If you dc while no one is around and warp back to the place you dc from and there are ships there, then well you better get out fast like you would any other time.
Stormwind Bloodfeather	Posted - 2008.06.22 07:30:00 - [6] The DC's started after that little Mini patch to fix the reprocess windows refusal to close after a reprocess. While this might just be coincidence and bad timing..... you understand that I find the above explanation to be somewhat lacking. TQ may be functioning and stable, but that does NOT mean TQ coding isn't responsible for the coincidental rash of constant disconnects after the mini-patch. Get what I'm saying? Thankfully I have only had a few DC's. And none yet have been when I was in the stink of something. and i'm in Hawaii, island of Maui. if that helps any. Storm
Kamar Deythal	Posted - 2008.06.22 07:31:00 - [7] Edited by: Kamar Deythal on 22/06/2008 07:32:12 Ok, so if Limelight is an ISP, then is it an ISP that Eve connects to? Cause it's not one that I connect to on my end. Also, I'm west coast Canada, and I'm dc'ing every minute to 10-15 mins. Sometimes I last an hour! And it's getting worse.
Ai Dee	Posted - 2008.06.22 07:31:00 - [8] Originally by: OilSlick Rick Originally by: Ai Dee So what happens if we are in enemy space from the factional warfare, and we re-connect and there is 20 ships locking on you that very second, do we get ISK in return if we lose the ship? If you dc before being engaged, then you warp away to a safe spot and vanish after a minute. If you dc and warp away while under attack by players, then your ship stays in space for 15 minutes. If you dc while no one is around and warp back to the place you dc from and there are ships there, then well you better get out fast like you would any other time. but as soon as my ship warped back after re-connecting i cant warp out because im being scrambled
Pretorion	Posted - 2008.06.22 07:35:00 - [9] I'm in no sense trying to be rude but i personally have a back up isp just incase... is limelight the only international isp hub capable of hosting your platform... do they not have rdundant systems? it just seems like for such a massive IT failure across such a large spectrum it should effect other international data transmissions which is not the case... sorry but this does seem to be more than has been let on im not looking for any free gaming time or special fix but many of my colleages have said IT failures of this kind don't resolve themselves quickly so i understand the lack of a time frame... anyways i was wondering as to why you say its not on your end like its not your problem when its clearly only effecting connections to your server ? just because the isp isn't holding up its commitment to you does that mean we as the consumer have to bite it even though it directly effects the service you supply ? just wondering of this happens untill my current time runs out can you make post or email those of us over here when it is corrected?
Jeffery Lebowskie	Posted - 2008.06.22 07:54:00 - [10] Ol I am little upset I lose my Brutix now that not the worst of it I also lost my upgrade hard point that was in it and a few other things I am really not understanding this I lost my connection several times I lost count after 8

HenkieBoy Enrave Ethereal Dawn	Posted - 2008.06.22 08:00:00 - [11] Sounds like LimeWire
Avon Black Nova Corp Band of Brothers	Posted - 2008.06.22 08:03:00 - [12] Kids, stop fighting, please. Email Limelight if you want to moan about it. I'm sure CCP are just as frustrated as us, but trying to hold them responsible for the running of the interwebz is a little unfair. Sunday is Eve's most highly populated day - they really don't need this sort of problem making them look bad ... so cut them some slack over it. These things happen. It isn't our fault .. it isn't their fault. They can't fix it, and neither can you .. and yet they aren't raging at you to get something done, are they? They have raised a ticket, and now they have to just sit tight. /me goes back to reading The Empyrean Age Eve-Online: The Text Adventure
Joe Starbreaker Starbreaker Frigateers	Posted - 2008.06.22 08:03:00 - [13] I lost a head full of implants and worst of all, a beautiful new Rifter! What really stung was that some Minmatarian FW player got my pod. Nobody's ever gotten my pod. Someday Joe Starbreaker corpses are going to be worth billions as collector items, and some jerk got a free one courtesy of the "ISP" failure. CCP answer my petition already! . Seeking frigateers!
Avon Black Nova Corp Band of Brothers	Posted - 2008.06.22 08:05:00 - [14] Originally by: Joe Starbreaker I lost a head full of implants and worst of all, a beautiful new Rifter! What really stung was that some Minmatarian FW player got my pod. Nobody's ever gotten my pod. Someday Joe Starbreaker corpses are going to be worth billions as collector items, and some jerk got a free one courtesy of the "ISP" failure. CCP answer my petition already! I hope that the petition bit is a joke? It isn't a CCP issue, they are not responsible for your connection to the server - not petitionable. Eve-Online: The Text Adventure
Zanpt	Posted - 2008.06.22 08:08:00 - [15] Limelight (llnw.net) is one of the providers CCP subscribes to to get packets to and from the London cluster. Many times in the past their nodes on the way to and close to the cluster have shown substantial dropped packet rates and complete outages. If it were up to me llnw.net would be dismissed and another feed substituted. I have two Intenet feeds, one DSL and the other cable. My DSL goes through AT&T and then into llnw.net and has been horrible since the apparently coincidental patch a couple of days ago. At this moment my cable gets to London via pccwbtn.net and is error free. My cable used to get to London by Level 3, which also had some of the problems llnw.net frequently has, but less often. CCP chooses their providers. As pointed out above, there doesn't seem to be effective failover provision, and CCP seems to me to treat the whole networking thing like it is none of their business. That's wrong. It's not "just a game" if they collect money for it. It's a business, like any other online service we use -- banking, stock market trading, credit card clearing, online purchasing... I don't have these problems with any other online service I use, and if I did, I would discontinue using them.
Rokaan	Posted - 2008.06.22 08:13:00 - [16] 30+ disconnects in the last couple of hours. From here in .au it presents as packet loss of up to 100% at nodes a couple of hops from the server. Some examples: Traces run following disconnects (GMT +10) 22-Jun-08 16:23:15 - 80% loss at 69.28.171.94 tge7-2.fr3.lon.llnw.net 16:46:39 - 50% loss at 69.28.171.202 ve2002.fr4.lga.llnw.net 17:06:10 - 70% loss at 69.28.171.202 ve2002.fr4.lga.llnw.net 17:08:00 - 30% loss at 69.28.171.202 ve2002.fr4.lga.llnw.net 17:13:47 - 60% loss at 69.28.171.202 ve2002.fr4.lga.llnw.net During the week I usually connect through only 2 or 3 of these 69.26.171.x nodes, but on weekends (like now) my packets are being bounced through nine of them, incidently near doubling my latency. So these belong to "Limelight" eh? Someone there deserves a pink-slip. This isn't an isolated event, about every disconnect I've bothered to look into over the last few months has presented as a problem at a node with an ip of 69.28.171.x Rok.
Quelque Chose New Eden Roller Disco Supply	Posted - 2008.06.22 08:14:00 - [17] Edited by: Quelque Chose on 22/06/2008 08:15:34 Originally by: Franga Who the hell are Limelight? I don't know but if CCP wanted to be real jerkholes about it they'd just post a link to their customer service forums here. edit Never mind, I found them. Here's their contact info: http://www.limelightnetworks.com/contact.htm Now I suppose we'll see what eve-o whiners are really made of. ___________________________________________
Rokaan	Posted - 2008.06.22 08:28:00 - [18] Limelight have forums? All I've found so far is: Email: [email protected] Phone: 866-544-4830 Phone: +1 602-850-5200
Glash	Posted - 2008.06.22 08:33:00 - [19] Edited by: Glash on 22/06/2008 08:34:00 Originally by: Franga Who the hell are Limelight? It's been awhile since I work a network provisioners hat, but it looks like LimeLight is a relatively new backbone provider.
Quelque Chose New Eden Roller Disco Supply	Posted - 2008.06.22 08:40:00 - [20] Originally by: Rokaan Limelight have forums? All I've found so far is: Email: [email protected] Phone: 866-544-4830 Phone: +1 602-850-5200 Probably not actually. Which means our gang would have to actually voice their concerns over the phone in real time to live people who might just tell them to eat a **** rather then comfortably flaming Invisible Internet Ppl from behind their keyboards. I can see how that might pose a problem. ___________________________________________

Victor Valka Kissaki Corporation	Posted - 2008.06.22 09:02:00 - [21] Originally by: Quelque Chose Originally by: Rokaan Limelight have forums? All I've found so far is: Email: [email protected] Phone: 866-544-4830 Phone: +1 602-850-5200 Probably not actually. Which means our gang would have to actually voice their concerns over the phone in real time to live people who might just tell them to eat a ** rather then comfortably flaming Invisible Internet Ppl from behind their keyboards. I can see how that might pose a problem. You're assuming we're not heads IRL. Originally by:** Roxanna Kell You are insane.
Quelque Chose New Eden Roller Disco Supply	Posted - 2008.06.22 09:05:00 - [22] Originally by: Victor Valka You're assuming we're not ****heads IRL. I'd never assume that. I'm assuming you're gutless IRL. ___________________________________________
Zennith666	Posted - 2008.06.22 09:14:00 - [23] Just so you know - i didnt d/l the latest reprocessing fix, and i am being d/c'd every few minutes - so you cannot blame that one...
Arachnid Vampire	Posted - 2008.06.22 09:19:00 - [24] It's not the recent patch. Because I downloaded it and haven't disconnected all day. But it has been happening to several of my comrades. Hope it gets fixed quickly. Even if I am not disconnecting, it's bothering people in my fleet which could in turn cause the whole fleet to suffer! --- I haven't thought of a signature yet.
Bobby2006 Garoun Investment Bank	Posted - 2008.06.22 09:29:00 - [25] C'mon guys. I got 15 disconnects in the last half hour. I`m paying from what? To see the logging screen every 2 minutes ?
Zantrei Kordisin FinFleet Band of Brothers	Posted - 2008.06.22 09:39:00 - [26] Originally by: Bobby2006 C'mon guys. I got 15 disconnects in the last half hour. I`m paying from what? To see the logging screen every 2 minutes ? You aren't too bright, are you, old chap. It isn't a CCP issue. It's an issue with a few ISP's between some people and CCP. _________________________________________________________
Corska Zrai Republic University	Posted - 2008.06.22 09:41:00 - [27] Originally by: Bobby2006 C'mon guys. I got 15 disconnects in the last half hour. I`m paying from what? To see the logging screen every 2 minutes ? It is a damn nice login screen. Guide to Surviving Disconnects: 1. Find a system with under 10 people in it. 2. Reduce server calls. Don't open cans, market, journal, character info, etc. 3. Get disconnected anyways. Interestingly enough. 3/5 times I was disconnected was when I opened up my Journal.
Zo5o Longcat is Long	Posted - 2008.06.22 10:02:00 - [28] Today I was experiencing severe lag and disconnects in a system with only 20 in local. I then logged out of that toon and into my alt in Oursulaert, where there was over 200 in local. No lag at all. Logged back into the system with 20... lag still there. Logically, it would seem to me if I'm experiencing the connection issues in one system but not another, it wouldn't be an issue in between myself and the EVE servers... but this of course is speculation. Just reporting what I've experienced today.
Runia Azure Horizon	Posted - 2008.06.22 10:16:00 - [29] yea, I used the mini patch thing on one of my computers, and that computer now has pretty big lag... but no disconnects so far :) ----------------------------------------------------------------- check out 'narcotics' channel for what you need :) -----------------------------------------------------------------
Lucy'Lastic	Posted - 2008.06.22 11:41:00 - [30] Originally by: Runia yea, I used the mini patch thing on one of my computers, and that computer now has pretty big lag... but no disconnects so far :) How about you read the CCP statement above. IT IS NOTHING TO DO WITH CCP OR THAT PATCH.

Shintai Balad Naran Orbital Shipyards	Posted - 2008.06.22 12:16:00 - [31] Edited by: Shintai on 22/06/2008 12:18:32 Limelight streaming? o.O Also the EvE server is 87.237.38.200 -------------------------------------- Abstraction and Transcendence: Nature, Shintai, and Geometry
Batolemaeus Free-Space-Ranger Morsus Mihi	Posted - 2008.06.22 13:22:00 - [32] Limelight and Level3 frequently drop connections. Whenever i assist people who disconnect, one of those two appears on the traceroute with incredible packetloss..
Imperator Jora'h	Posted - 2008.06.22 13:36:00 - [33] Edited by: Imperator Jora''h on 22/06/2008 13:42:38 Originally by: Shintai Edited by: Shintai on 22/06/2008 12:18:32 Limelight streaming? o.O Also the EvE server is 87.237.38.200 -------------------------------------------------- Tracing route to 87.237.38.200 over a maximum of 30 hops 1 2 ms <1 ms 1 ms homeportal.gateway.2wire.net [XXX.XXX.XXX.XXX] 2 17 ms 13 ms 13 ms adsl-75-3-127-254.dsl.chcgil.sbcglobal.net [XXX.XXX.XXX.XXX] 3 13 ms 10 ms 13 ms dist2-vlan62.chcgil.sbcglobal.net [99.164.169.129] 4 13 ms 13 ms 9 ms bb2-g3-0.chcgil.ameritech.net [151.164.190.122] 5 13 ms 12 ms 13 ms ex1-p0-0.eqchil.sbcglobal.net [151.164.42.147] 6 13 ms 11 ms 11 ms as22822-llnw.eqchil.sbcglobal.net [151.164.250.170] 7 17 ms 12 ms 13 ms ve6.fr4.ord.llnw.net [69.28.172.42] 8 39 ms 35 ms 39 ms tge11-3.fr3.lga.llnw.net [69.28.171.194] 9 46 ms 43 ms 38 ms ve2002.fr4.lga.llnw.net [69.28.171.202] 10 122 ms 120 ms 127 ms tge8-1.fr3.ams.llnw.net [69.28.171.85] 11 132 ms 133 ms 137 ms tge7-2.fr3.lon.llnw.net [69.28.171.94] 12 130 ms 141 ms 133 ms ve5.fr4.lon.llnw.net [69.28.171.138] 13 119 ms 120 ms 119 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150] 14 122 ms 120 ms 122 ms 87.237.39.199 Trace complete. -------------------------------------------------- From the above looks like Limelight has me almost the whole way (pretty much as soon as I leave Chicago...actually still in Chicago as hop #7 looks to still be In Chicago [ORD is our airport code]). I thought part of the charm of the internet was to route around trouble (the initial idea of the internet was a communication system that would survive a nuclear attack). Why Limelight has me the whole way seems kind of amazing. I mean they own nearly all of the routers between me and the UK (over 6,000km)? Kinda scary to me to think a single ISP controls so much of that traffic (makes "single point of failure" even more of a big deal). One would also think CCP would have redundant connections to their cluster via a different company. If so shouldn't there be a way to route around Limelight? -------------------------------------------------- "Of course," said my grandfather, pulling a gun from his belt as he stepped from the Time Machine, "there's no paradox if I shoot you!"
Haakelen Force d'action navale	Posted - 2008.06.22 14:34:00 - [34] Another day, another 2 sets of T2 drones lost to this ****. Makes me wish I hadn't bought 90d GTCs.
Haakelen Force d'action navale	Posted - 2008.06.22 14:35:00 - [35] Edited by: Haakelen on 22/06/2008 14:34:49 arg doublepost
Alex Under 0utbreak	Posted - 2008.06.22 15:05:00 - [36] Thanks for the udpdate CCP. I've also sent an email to Limelight's Customer Support ([email protected]) to inform them on the problem that the general EVE community seem to be having. Hopefully hearing/reading it from a player's perspective might also bring more attention to finding a quick solution to the connectivity problem we all seem to be facing.
Quelque Chose New Eden Roller Disco Supply	Posted - 2008.06.22 15:59:00 - [37] Originally by: Imperator Jora'h Why Limelight has me the whole way seems kind of amazing. I mean they own nearly all of the routers between me and the UK (over 6,000km)? Kinda scary to me to think a single ISP controls so much of that traffic (makes "single point of failure" even more of a big deal). They don't. My tracert never touches Limelight; my ISP takes my e- crap to Chicago and hands it off to a company called Level 3 Networks (Level3.net) which then takes it to some unidentified IP in (presumably) London, and then there's one more of those and then it's CCP's ball. I'm also not having disconnects. Quote: One would also think CCP would have redundant connections to their cluster via a different company. If so shouldn't there be a way to route around Limelight? Based on the above here's how I'm guessing it works: your ISP is paying Limelight to carry its transatlantic data and mine is paying Level 3. If Limelight was "CCP's ISP" then wouldn't everybody be going through them at some point? ___________________________________________
Eiko Etsuyo	Posted - 2008.06.22 16:14:00 - [38] I have been having some problems too with almost constant extreme lag. I don't get disconnected so much but things are not right. Warping to any gate has my ship warping backwards, market takes forever to load, wallet can sit without updating for a very long period of time and many other annoying things. Tracing route to 87.237.38.200 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.1.1 2 2 ms 2 ms 1 ms DN04-fe-1-3-1-160-guinness.irishbroadband.ie [62.231.59.193] 3 7 ms 6 ms 5 ms DN11-ge-0-0-0-352-ballycoolin.irishbroadband.ie [83.141.117.187] 4 13 ms 42 ms 8 ms DN07-ae0-2-ibis-gw-2.irishbroadband.ie [89.127.197.5] 5 20 ms 19 ms 46 ms 83.245.126.31 6 17 ms 45 ms 25 ms ve5.fr4.lon.llnw.net [69.28.171.138] 7 20 ms 18 ms 17 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150] 8 23 ms 21 ms 19 ms 87.237.38.200 Trace complete.
Cadde L.M.F.A.O	Posted - 2008.06.22 16:22:00 - [39] Originally by: GM Zhainius ... we will keep you updated on this situation as soon as we get more information. I find it hard to believe that you haven't received any more information on this, nearly twelve hours after you posted. At the very least, let us know what is being done to fix this issue. And that would be sometime today, i don't want to log in tomorrow and wait 5 minutes to be able to make a move. I do not have the disconnect issues. Instead i linger in-between, in the realm of uncertainty. Like, did my billion ISK investment warp or is it dead on the server, only to let me know one minute later? Only time will tell what the actual impact of this will be, it is up to YOU CCP, because it is YOUR traffic that goes through Limelight, you are as responsible as they are. Traffic can be redirected by the push of a button you know. So can subscribers of your "game". --------------- Opinions expressed are those of my own and does in NO WAY reflect the opinions of whatever corp/alliance i am currently part of.
An Anarchyyt Battlestars GoonSwarm	Posted - 2008.06.22 16:30:00 - [40] When you lose your "1 billion ISK investment" I hope you come here and whine about it. Originally by: CCP Wrangler Second, a gentile is a non jewish person

T'Amber anomandaris demaleon Vaccaei Imperial	Posted - 2008.06.22 16:32:00 - [41] Thanku for the update Zhainius When theres a problem (Regardless of who's fault it is), just remember that CCP and their Staff have made this awesome game for us to play, given us all the expansions for free (When other major MMORPGs make u pay), probably put in many hours of their own time into helping us get what we want, and ** happens that is out of everones control! (To list just a few reasons.) Even if it was their fault (which i think highly unlikely) I would forgive them in a second. Look what they have given us. Realistically guys! $14.99 US = about $20 in my country. $20 will get you a 1/2 dozen beers, which effects last from around 1 - 5hours. $20 will get you 1 month of eve, of which you probably spend all your spare time playing. This isn't even taking into the fact that its probably not even their fault! So learn some respect and patience! Its the internet for #s sake, happens, so deal with it. T a n o m a n d a r i s** . d e m a l e o n
LuthienTinuviel The HIgher Standard	Posted - 2008.06.22 16:43:00 - [42] funnily enough I haven't had disconnect problems and even funnier I happen to have 3 out of 11 hops on my tracert linked to llnw (limelight). On another note all those frothing and foaming at the mouth about want a refund for time lost a) eve is working the server is not down b) by my count were talking about maybe 24 - 48 hours or so I imagine a refund of approximately approximately ú0.59 is going to make the world of difference to you
Dotard Suddenly Samurai	Posted - 2008.06.22 16:44:00 - [43] I want my ships back that were lost due to this connectivity problem. No I was not engaged by any player. I was in enemy territory and when I D/C'd I'm sure my ship warped to a SS, but problem is the fricken Faction Polocia warped there also. After reading all the stuffs the techno-players have posted it seems more convincing arguements have been posted that shows CCP does have a large responsibility over what is happening. EVERYONE who lost ANYTHING due these repeated dropped connections should be reimbursed. I would MUCH rather, after CCP became informed of this grand problem affecting thousands of players, logged on to a "server down" screen until they correct it instead of CCP allowing it to continue causing untold losses and irrate customers. What's the average wait time to have a petition responded to? A week? Days? Bring back the days when one could reasonably expect petitions to be responded to in a matter of a few hours and more often than not, you got a response in less than an hour. --------------- Nerf You! Buff Me!
Dotard Suddenly Samurai	Posted - 2008.06.22 16:52:00 - [44] Originally by: T'Amber Realistically guys! $14.99 US = about $20 in my country. $20 will get you a 1/2 dozen beers,.... Where the heck do you live? $20 will get you 2 dozen beers here! Originally by: T'Amber This isn't even taking into the fact that its probably not even their fault! That's your assessment. Mine is that they do/did have some control over this. Just take the damned servers offline until the problem(s) are corrected. Originally by: T'Amber ....**** happens, so deal with it. I am dealing with it! By petitioning losses and encouraging others to do the same and by coming here to the forums to b*tch about it. --------------- Nerf You! Buff Me!
PoW GoonFleet GoonSwarm	Posted - 2008.06.22 16:57:00 - [45] Originally by: T'Amber Realistically guys! $14.99 US = about $20 in my country. $20 will get you a 1/2 dozen beers, which effects last from around 1 - 5hours. $20 will get you *1 month of eve, of which you probably spend all your spare time playing.* This isn't even taking into the fact that its probably not even their fault! So learn some respect and patience! Its the internet for #s sake, **** happens, so deal with it. I think I speak for everyone when I say I'd rather have a 1/2 dozen beers than deal with 1/2 dozen disconnects. It's not a question of how good a deal we're getting. It's a question of getting exactly what we pay for. Whether it be a steal of a deal or a total ripoff. I ran a web hosting business for 7 years. I had a large percentage of paying users on the web going through my servers every day. It was my job to ensure my servers were in optimal working condition and the providers I did business through were also working as promised to me. If any one of those building blocks didn't hold, I felt it necessary to reimburse every paying costumer for the time they lost. Whether it was directly my fault or not. That's just part of doing business the correct way. Taking into consideration that most people don't have money thrown into their laps to spend willingly. The majority spends countless hours of laboring to come up with the money necessary to buy the things they want. When those things just don't work, I'm pretty sure it's correct to demand a small reimbursement for the time lost.
T'Amber anomandaris demaleon Vaccaei Imperial	Posted - 2008.06.22 17:10:00 - [46] Originally by: Dotard That's your assessment. Mine is that they do/did have some control over this. Just take the damned servers offline until the problem(s) are corrected. Well you do have something there regarding taking the server offline; in regards to the problems players are having with loosing ships due to the disconnections. Except their are players that aren't having any issues. (I'm not actually too sure of what it costs to buy beer from a Liquor Store as I don't drink beer, but to buy where i work its kinda expensive..) Your insinuation about my assessment is also correct, as I am not there in amongst-it and my opinion is only theory based on experience. But that wasn't what i was trying to get across. There is a certain amount of expectations you have for a product you purchase, but maybe its different where i come from, but I have respect for the company for what they do, and regardless of my state as a fanboi or not, I can give them some lee-way when it comes to any problems that might arise. I am content in my faith that they are doing the best that they can to fix this problem with whoever is involved, just like i know that they do their best to give us the most enjoyable product they are able to. T a n o m a n d a r i s . d e m a l e o n
Imperator Jora'h	Posted - 2008.06.22 17:49:00 - [47] Edited by: Imperator Jora''h on 22/06/2008 17:49:28 Originally by: Dotard Originally by: T'Amber Realistically guys! $14.99 US = about $20 in my country. $20 will get you a 1/2 dozen beers,.... Where the heck do you live? $20 will get you 2 dozen beers here! Here in Chicago (USA) a beer in a bar is $4 for domestic. So five beers for $20. I wouldn't be surprised if you found the same or worse in many other major metro areas. Quote: Originally by: T'Amber This isn't even taking into the fact that its probably not even their fault! That's your assessment. Mine is that they do/did have some control over this. Just take the damned servers offline until the problem(s) are corrected. There are lots of people who are experiencing no problems. Taking down the servers because the US/UK connection is borked makes no sense. -------------------------------------------------- "Of course," said my grandfather, pulling a gun from his belt as he stepped from the Time Machine, "there's no paradox if I shoot you!"
Catherine Bennet	Posted - 2008.06.22 17:49:00 - [48] Originally by: Dotard EVERYONE who lost ANYTHING due these repeated dropped connections should be reimbursed. Remember that bit in the EULA, the bit which basically said that network problems beyond CCP's control aren't reimbursable? That bit you agreed to when you pressed the "accept"-button? That bit says "no". Originally by: Dotard I would MUCH rather, after CCP became informed of this grand problem affecting thousands of players, logged on to a "server down" screen until they correct it instead of CCP allowing it to continue causing untold losses and irrate customers. What problem? I've been playing just fine all week. Should they close the server because people using the transatlantic cables are having problems, while, say, Europe, Africa and half of Asia and Oceania is not? Originally by: Dotard What's the average wait time to have a petition responded to? A week? Days? Bring back the days when one could reasonably expect petitions to be responded to in a matter of a few hours and more often than not, you got a response in less than an hour. It gets longer with every pointless petition they have to wade through to get to the relevant ones. Originally by: Dotard I am dealing with it! By petitioning losses and encouraging others to do the same and by coming here to the forums to b*tch about it Thus ensuring extra load for the people trying to deal with the problem, and ensuring it'll take longer to fix. Good job. Glad I'm not one suffering from this horrible problem, or I'd be miffed with you. Meanwhile, my internet space ship is soaring like an eagle, as, apparently, are those of thousands of other players who are NOT suffering from this problem. Because the problem isn't CCP's, it's somewhere up the chain, and I bet they're working to get it resolved, but just don't feel like coming here every 10 minutes just to tell you that no, the ISP hasn't actually phoned back just yet.
Cadde L.M.F.A.O	Posted - 2008.06.22 18:05:00 - [49] Actually, all they need to do. Apart from letting us know that they are working on it, is make a news item that state: "We are experiencing connectivity issues with one of our ISP's. Anyone who are on a route through Limelight may experience unexpected disconnects and packet loss, this in turn can lead to loss of your ship. We encourage all affected to wait until the issue is resolved, so far we have narrowed down the issue to a certain pipe in the backbone and we are actively working on re routing traffic to release the stress. We anticipate that this issue will be resolved before XX:XX PM today." Followed by: "We are still working on a route, this is no easy task blah blah blah as we have no direct control over how our traffic is routed at the moment. We are sorry for the inconvenience and we WILL take steps to prevent this from happening again, even if we have to switch providers. After all, we are as upset as you are about this. Stay tuned!" You know, letting us KNOW how it is progressing is the first step to calming us down. I prefer to know NOW, not 24 hours later when the problem magically "fixed" itself. Being passive about it wont fix a thing. And this is not the ONLY thing that bothers me beyond tomorrow. For instance, the patch notes said that the "windows relocating themselves has been fixed." but all i see is now even MORE of them moving around whenever they feel like it. Not just to the same spot but any random place. That is where the real issue lies, to me it seems like anything CCP does only makes things WORSE, sometimes a little worse, sometimes ALOT worse. What will EvE be in another 6 months? Windows Vista? (Oh wait, it already is like vista) --------------- Opinions expressed are those of my own and does in NO WAY reflect the opinions of whatever corp/alliance i am currently part of.
Woji Abraxx	Posted - 2008.06.22 18:43:00 - [50] Web is working e-mail is working, and I have a unknown server status. Anyone else have the same issue? Got DC'd again, I'm sure my drones are gone, again. Sigh.

Dotard Suddenly Samurai	Posted - 2008.06.22 18:46:00 - [51] Originally by: Catherine Bennet Remember that bit in the EULA, the bit which basically said that network problems beyond CCP's control aren't reimbursable? That bit you agreed to when you pressed the "accept"-button? That bit says "no". Shhhhh!!!! Shut up man!! I'm not asking for a subscription refund. Just some pixels. Originally by: Catherine Bennet What problem? I've been playing just fine all week. Should they close the server because people using the transatlantic cables are having problems, while, say, Europe, Africa and half of Asia and Oceania is not? What you talkin' about Willis? Forums are filled with folks from Europe fussing about this. Many of my in-game comrades are experiancing this problem. Africa, Asia and Oceania? Well, who cares about them? Originally by: Catherine Bennet It gets longer with every pointless petition they have to wade through to get to the relevant ones. I want my ships returned petitions are relevant. Originally by: Catherine Bennet Thus ensuring extra load for the people trying to deal with the problem, and ensuring it'll take longer to fix. Good job. Glad I'm not one suffering from this horrible problem, or I'd be miffed with you. Nope. I'm ensuring an extra load for the lacking customer service folks. Not the ones trying to deal with the problem. Originally by: Catherine Bennet Meanwhile, my internet space ship is soaring like an eagle, as, apparently, are those of thousands of other players who are NOT suffering.... You say that like I give a damn about you non-sufferers. I care about the downtrodded'! The tired the hungry! I care of the plight of those who suffer! Why?! Because I am amongst them! It is in character of you non-suffering silver-spooners in your hill-top houses driving 15 cars where the girls come easy and the drugs come cheap hanging out in the coolest bars hob-knobbing with the movie stars where every good gold-digger will wind up there, every playboy bunny with their bleach blond hair not to care for those downridden people! --------------- Nerf You! Buff Me!
Amienna	Posted - 2008.06.22 18:47:00 - [52] Originally by: Woji Abraxx Web is working e-mail is working, and I have a unknown server status. Anyone else have the same issue? Got DC'd again, I'm sure my drones are gone, again. Sigh. I have unknown server status as well. I'm pretty sure the server is not offline as there would be alot more complaints. Since I DO have internet connection that can't be it. Haven't done any messing around with ports so don't know how it could be wrong per the suggestion. I have had frequent disconnects as well but was always able to log back in. Now i got Server status Unknown and it won't let me connect at all.
Dotard Suddenly Samurai	Posted - 2008.06.22 18:50:00 - [53] they took it down! --------------- Nerf You! Buff Me!
Amienna	Posted - 2008.06.22 18:58:00 - [54] Originally by: Dotard they took it down! So are you saying the server is down atm?
Cadde L.M.F.A.O	Posted - 2008.06.22 19:00:00 - [55] No they didn't take it down, I'm online as we speak. Just that anything i attempt takes 1 - 2 minutes AT BEST. I live in Sweden (that is Europe for those who lack geographical knowledge) and both me and my brother (Who goes through a whole different route) experience this crap. Tracing route to 87.237.38.200 over a maximum of 30 hops 1 4 ms 3 ms 4 ms c83-249-112-1.bredband.comhem.se [83.249.112.1] 2 5 ms 7 ms 5 ms 83.255.248.168 3 915 ms 383 ms 107 ms vrr-pr-r-02-to-vrr-bb-r-01.comhem.se [83.255.252.214] 4 12 ms 12 ms 12 ms nap-pr-r-01-to-vrr-pr-r-01.comhem.se [83.255.252.221] 5 18 ms 17 ms 17 ms s-b4-link.telia.net [213.248.97.141] 6 18 ms 21 ms 17 ms s-bb2-link.telia.net [80.91.251.26] 7 19 ms 20 ms 21 ms hbg-bb2-pos4-0-0.telia.net [213.248.64.38] 8 35 ms 35 ms 33 ms ldn-bb2-link.telia.net [80.91.249.14] 9 43 ms 38 ms 36 ms ldn-b4-link.telia.net [80.91.254.22] 10 34 ms 35 ms 34 ms ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90] 11 36 ms 34 ms 34 ms 87.237.38.200 Trace complete. As you can see, i have telia all the way after my ISP (which once was Telia itself) so where is the problem now? Could it be?!? The eve server-farm itself? --------------- Opinions expressed are those of my own and does in NO WAY reflect the opinions of whatever corp/alliance i am currently part of.
Uval Slovan	Posted - 2008.06.22 19:07:00 - [56] Edited by: Uval Slovan on 22/06/2008 19:10:17 Tracing route to 87.237.39.200 over a maximum of 30 hops 1 1 ms 1 ms <1 ms 192.168.1.64 2 1 ms 1 ms 2 ms 192.168.0.1 3 9 ms 10 ms 10 ms ppp-70-254-215-254.dsl.ksc2mo.swbell.net [70.254 .215.254] 4 10 ms 10 ms 10 ms 67.64.49.2 5 10 ms 10 ms 10 ms bb2-tg3-0.ksc2mo.sbcglobal.net [151.164.40.233] 6 21 ms 22 ms 21 ms ex2-p2-0.eqdltx.sbcglobal.net [151.164.240.225] 7 21 ms 23 ms 23 ms tge5-1.fr3.dal.llnw.net [68.142.120.193] 8 21 ms 21 ms 21 ms ve5.fr4.dal.llnw.net [69.28.171.106] 9 49 ms 48 ms 48 ms tge2-4.fr3.atl1.llnw.net [69.28.172.62] 10 57 ms 49 ms 49 ms ve5.fr4.atl1.llnw.net [68.142.119.194] 11 48 ms 49 ms 48 ms tge1-2.fr4.iad.llnw.net [69.28.172.34] 12 61 ms 54 ms 55 ms tge4-1.fr4.lga.llnw.net [69.28.171.154] 13 54 ms 52 ms 53 ms ve2002.fr3.lga.llnw.net [69.28.171.201] 14 128 ms 126 ms 124 ms tge1-2.fr3.lon.llnw.net [69.28.171.126] 15 134 ms 126 ms 124 ms ve5.fr4.lon.llnw.net [69.28.171.138] 16 124 ms 123 ms 146 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150] 17 126 ms 127 ms 127 ms 87.237.39.200 Yet Server status is still unknown. Weird.
Amienna	Posted - 2008.06.22 19:09:00 - [57] Originally by: Cadde No they didn't take it down, I'm online as we speak. Just that anything i attempt takes 1 - 2 minutes AT BEST. I live in Sweden (that is Europe for those who lack geographical knowledge) and both me and my brother (Who goes through a whole different route) experience this crap. Tracing route to 87.237.38.200 over a maximum of 30 hops 1 4 ms 3 ms 4 ms c83-249-112-1.bredband.comhem.se [83.249.112.1] 2 5 ms 7 ms 5 ms 83.255.248.168 3 915 ms 383 ms 107 ms vrr-pr-r-02-to-vrr-bb-r-01.comhem.se [83.255.252.214] 4 12 ms 12 ms 12 ms nap-pr-r-01-to-vrr-pr-r-01.comhem.se [83.255.252.221] 5 18 ms 17 ms 17 ms s-b4-link.telia.net [213.248.97.141] 6 18 ms 21 ms 17 ms s-bb2-link.telia.net [80.91.251.26] 7 19 ms 20 ms 21 ms hbg-bb2-pos4-0-0.telia.net [213.248.64.38] 8 35 ms 35 ms 33 ms ldn-bb2-link.telia.net [80.91.249.14] 9 43 ms 38 ms 36 ms ldn-b4-link.telia.net [80.91.254.22] 10 34 ms 35 ms 34 ms ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90] 11 36 ms 34 ms 34 ms 87.237.38.200 Trace complete. As you can see, i have telia all the way after my ISP (which once was Telia itself) so where is the problem now? Could it be?!? The eve server-farm itself? Interesting just tried checking after seeing your post sayint the server is not down and I now have a server status and can log in.
Amienna	Posted - 2008.06.22 19:11:00 - [58] Originally by: Uval Slovan Amienna, who is your ISP? I'm from the US use Roadrunner. I can connect now so don't know what the deal is and this has happened several times. The disconnects don't prevent me from loggin in at all so it has to be something else or could possibly be related.
Fractalus	Posted - 2008.06.22 19:23:00 - [59] Imagine that the Tranquility server is a standard computer monitor. The monitor works perfectly. Now imagine a small rodent-like dog decides it would be fun to chew on the VGA (or DVI or HDMI) cable which supplies the video signal to the monitor. The signal drops but the monitor (Tranquility) is still 100% functional and running with zero problem(s). I realize it is a crude analogy but it illustrates the point. There is nothing amiss with the Tranquility server. The problem is with a 3rd party entity. The problem is not within the control of CCP. How can CCP give us an ETA of problem resolution when there is no problem on their end? They are basically in the same situation as the rest of us, waiting for status from Limelight. There is no point in periodic news flashes that say, "Hi, this is CCP, we still have no new information about the network connectivity issues as we are at the mercy of LLC Networks and have no power at all to effect any change or to make LLC Networks work any faster". CCP will give status reports when there is actually something to report, as stated by GM Zhainius, "We are in contact with these ISP and weÆre monitoring their progress, we will keep you updated on this situation as soon as we get more information." How many times are you people going to do the exact same while expecting a different result? If you are one of the unfortunate folk affected by this issue I suggest you login long enough to set a training skill for a few days, bookmark this thread and do something else for awhile. /me wonders what ever happened to make 'common-sense' so utterly uncommon.
Cadde L.M.F.A.O	Posted - 2008.06.22 19:24:00 - [60] [19:15:44] Diggety Digg > ping [19:16:36] Yoink Byye > Pong [19:16:36] Diggety Digg > Ping [19:17:31] Yoink Byye > Pong [19:17:31] Diggety Digg > Ping [19:18:08] Yoink Byye > Pong [19:18:08] Diggety Digg > Ping [19:18:50] Yoink Byye > Pong [19:18:50] Diggety Digg > Ping Something is seriously wrong when even the chat takes up to a minute to reach it's target. Normally i see chat (i run multiple computers) happen at the very same second. And i don't get disconnected... But i can't play like this, knowing anything i do can be delayed by up to a minute. One minute is enough loose a ship three times over. Still waiting for an update CCP! --------------- Opinions expressed are those of my own and does in NO WAY reflect the opinions of whatever corp/alliance i am currently part of.

CooperJZ Interstellar Enterprises	Posted - 2008.06.22 19:31:00 - [61] I would love to login and set a skill but I cant even do that.
D'oc	Posted - 2008.06.22 20:55:00 - [62] Takes 20-60 seconds before any of my commandinputs actually respond , running missions is impossible.
Anaesthera Sky Net Industries Pure.	Posted - 2008.06.22 21:20:00 - [63] I too am getting constantly disconnected. I live in south Florida, and I get disconnected at my work, home, and friends house, all of which are pretty far from each other (hour drive+)
Uval Slovan	Posted - 2008.06.22 21:23:00 - [64] Looks like its up.
D'oc	Posted - 2008.06.22 21:28:00 - [65] Edited by: D''oc on 22/06/2008 21:32:00 the lagg is mostly in the Miah and Yarebap systems for me. 21:29:17 Notify Iteron Mark III has just left Miah as of 51S ago ingame clock is now 21:31 , still waiting to get into yarebap.
Gunther Dwendel Texas Lone Star Spacers	Posted - 2008.06.22 21:58:00 - [66] What happened to the overseas network redundancy?
Nadarius Chrome Celestial Horizon Corp.	Posted - 2008.06.22 23:23:00 - [67] Originally by: Ai Dee So what happens if we are in enemy space from the factional warfare, and we re-connect and there is 20 ships locking on you that very second, do we get ISK in return if we lose the ship? Yep, you get ISK from the insurance policy you took out on the ship you PvP with, which you were no doubt expecting to lose since you're entering a warzone, so would doubtless have insured, right? Originally by: Jeffery Lebowskie Ol I am little upset I lose my Brutix now that not the worst of it I also lost my upgrade hard point that was in it and a few other things I am really not understanding this I lost my connection several times I lost count after 8 You got disconnected more than 8 times, and STILL reconnected and got into a fight? I'm sorry, that ship should have been taken from you as a matter of principal. I stopped trying to do anything more hazardous than arranging my inventory after disconnect #3.
Marso Neiliev	Posted - 2008.06.22 23:27:00 - [68] Edited by: Marso Neiliev on 22/06/2008 23:31:52 Edited by: Marso Neiliev on 22/06/2008 23:28:24 Edited by: Marso Neiliev on 22/06/2008 23:28:06 Originally by: Cadde Actually, all they need to do. Apart from letting us know that they are working on it, is make a news item that state: "We are experiencing connectivity issues with one of our ISP's. Anyone who are on a route through Limelight may experience unexpected disconnects and packet loss, this in turn can lead to loss of your ship. We encourage all affected to wait until the issue is resolved, so far we have narrowed down the issue to a certain pipe in the backbone and we are actively working on re routing traffic to release the stress. We anticipate that this issue will be resolved before XX:XX PM today." Followed by: "We are still working on a route, this is no easy task blah blah blah as we have no direct control over how our traffic is routed at the moment. We are sorry for the inconvenience and we WILL take steps to prevent this from happening again, even if we have to switch providers. After all, we are as upset as you are about this. Stay tuned!" You know, letting us KNOW how it is progressing is the first step to calming us down. I prefer to know NOW, not 24 hours later when the problem magically "fixed" itself. That's pretty much my major gripe with the situation, now that I've accepted I can't play EVE at the moment. Where's the message on the log-in screen or the character selection screen saying, "Yeah, you might have some problems playing, we're sorry, we're working on it, blah blah?" Where's the form-letter e-mail to concerned customers apologizing for the problems? Where's the notice on the official website's front page on this problem preventing many playing and paying customers from getting their money's worth? I don't expect the problem to be immediately resolved, regardless of whether it should've been or not. But an official acknowledgement and appeasement to the afflicted would be nice, instead of having to check the forums every day for (largely unofficial) updates.
DOARota Drones Of Annihilation.	Posted - 2008.06.23 01:53:00 - [69] Yep, still having the same problem with multiple disconnects.Just post the letter to your isp letting them know you're switching please.
Kotami	Posted - 2008.06.23 01:54:00 - [70] LimeLight's backbone just exploded. 100% packet loss for 2-3 minute stretches after tge4-1.fr4.lga.llnw.net. Right on schedule, too, ~10pm EST. Nice. Primetime.

Zurin Arctus	Posted - 2008.06.23 01:55:00 - [71] Originally by: Fractalus Edited by: Fractalus on 22/06/2008 19:31:25 Imagine that the Tranquility server is a standard computer monitor. The monitor works perfectly. Now imagine a small rodent-like dog decides it would be fun to chew on the VGA (or DVI or HDMI) cable which supplies the video signal to the monitor. The signal drops but the monitor (Tranquility) is still 100% functional and running with zero problem(s). I realize it is a crude analogy but it illustrates the point. There is nothing amiss with the Tranquility server. The problem is with a 3rd party entity. The problem is not within the control of CCP. How can CCP give us an ETA of problem resolution when there is no problem on their end? They are basically in the same situation as the rest of us, waiting for status from Limelight. There is no point in periodic news flashes that say, "Hi, this is CCP, we still have no new information about the network connectivity issues as we are at the mercy of LLC Networks and have no power at all to effect any change or to cause LLC Networks to work any faster towards a solution". CCP will give status reports when there is actually something to report, as stated by GM Zhainius, "We are in contact with these ISP and weÆre monitoring their progress, we will keep you updated on this situation as soon as we get more information." How many times are you people going to do the exact same while expecting a different result? If you are one of the unfortunate folk affected by this issue I suggest you login long enough to set a training skill for a few days, bookmark this thread and do something else for awhile. /me wonders what ever happened to make 'common-sense' so utterly uncommon. Quit flaming people that are voicing their frustrations. People are now losing PoSes to alliances and corps taking advantage of the unreliability, and because of CCP's failure to put status reports (Would a news item on the front page kill them?) out there others are losing ships after coming back to an ostensibly stable environment, only to find the same problems. Yeah, people are upset, and yes, CCP could be handling this better. Don't be such a fanboy.
Karlemgne Tides Of War	Posted - 2008.06.23 01:57:00 - [72] Edited by: Karlemgne on 23/06/2008 01:57:25 Is there really nothing you can do about this CCP? No redundant ISP for you guys? I've been trying to be really patient with this issue, but for almost a week EVE has been basically unplayable for me. I'm starting to contemplate canceling my accounts before I get re-billed. At least for this month. Paying $60 a month for EVE when I'm not sure when I'll actually be able to play again is painful. Couldn't you light a fire under someone's ass? Or at least tell me (even if you are lying) that you are aware of the situation and are trying to light a fire under someone's ass? And by tell me, I want to see it when I log in, NOT have to comb for it on the forums. Please? -K
Mattress Backpack	Posted - 2008.06.23 01:57:00 - [73] I just got 5 d/c's in around 10 minutes. I've never once been d/c'd before. Wtf is goin on. The rest of the corp is reporting the same issue. Is it possible that everyone in Australia hops through this limelight isp/server you speak off? Because we all seem to be getting this. And I honestly do speak for 30 odd people. Not sure about the rest of the Aussies. I just undocked camped in 0.0. Here's hoping I don't log back in to a pod or worse.
DaMadness	Posted - 2008.06.23 01:57:00 - [74] I'm also experiencing problems... just thought I should let the rest of the eve community know. It's hard trying to convince a friend who is on a trial account to get a full account when we get disconnected every few minutes.
Vespa Orebane	Posted - 2008.06.23 01:57:00 - [75] Edited by: Vespa Orebane on 23/06/2008 02:01:51 Would someone from CCP (I'd suggest a manager level member of staff) contact the Service Level Manager at Lime Light and tear them a new AR53H0L3 over the quality of their network? Didnt even complete all the hops on this one... Tracing route to www.eveonline.com [87.237.39.199] over a maximum of 30 hops: 1 1 ms 1 ms <1 ms 192.168.2.1 2 31 ms 30 ms 30 ms nexthop.nsw.ii.net [xxx.xxx.xxx.xxx] 3 29 ms 32 ms 29 ms gi3-10.syd-stl-bdr1.ii.net [203.215.2.53] 4 30 ms 30 ms 30 ms gi0-15-1-5.syd-ult-core1.ii.net [203.215.20.20] 5 30 ms 31 ms 30 ms Gi11-2.gw2.syd1.asianetcom.net [203.192.136.197] 6 198 ms 197 ms 198 ms gi3-3.cr2.syd1.asianetcom.net [202.147.40.149] 7 198 ms 197 ms 198 ms po5-0.cr1.syd1.asianetcom.net [202.147.40.137] 8 206 ms 200 ms 188 ms po8-0.gw2.sjc1.asianetcom.net [202.147.50.157] 9 210 ms 209 ms 219 ms ge3-18.fr3.sjc.llnw.net [68.142.116.217] 10 187 ms 193 ms 187 ms ve5.fr4.sjc.llnw.net [69.28.171.210] 11 245 ms 245 ms 246 ms tge1-1.fr3.ord.llnw.net [69.28.171.65] 12 250 ms 249 ms 249 ms ve6.fr4.ord.llnw.net [69.28.172.42] 13 274 ms 273 ms 339 ms tge11-3.fr3.lga.llnw.net [69.28.171.194] 14 363 ms 273 ms 340 ms ve2002.fr4.lga.llnw.net [69.28.171.202] 15 355 ms 356 ms 355 ms tge8-1.fr3.ams.llnw.net [69.28.171.85] 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 364 ms 362 ms 363 ms 87.237.39.199 And pings to www.eveonline.com are returning values of over 1000ms! Edit: the word "the" does include the leter "H"...
Rokaan	Posted - 2008.06.23 01:59:00 - [76] So - still not fixed I see. Disconnected twice in 5 minutes since logging in this morning my time. Trace shows that 69.28.171.202 - ve2002.fr4.lga.llnw.net is again/still showing 80% packetloss. Way to go on customer service and support response times Limelight!!! You have raised a ticket (or tickets) with them, right CCP? I wonder if Eve will remain unplayable all today as it was yesterday.
Obsequious Woe Wicked Weasels	Posted - 2008.06.23 02:02:00 - [77] http://www.limelightnetworks.com/contact_support.htm ^^ lime lights support webpage. I suppose if CCP can't respond we can just start spamming the ****e out of their automated ticketing system ? OW
John Pell	Posted - 2008.06.23 02:07:00 - [78] I really don't care much who's fault is, but I'd like help to post about this problem in the best game websites, so before new ppl join and pay for the game know that issues like that can take a long time to be fixed in EVE. I already wasting my money, would be good to stop others to do the same and I m sure this will help CCP to work harder for a solution :)
Korah Caldari Provisions	Posted - 2008.06.23 02:08:00 - [79] CCP, please show us that you're trying to do something about these problems (pressure the ISP to fix their **** if needed), and have the good sense to keep the thousands of players who are affected, updated. Its been over 12 hours since you said you would keep us updated, and still no word. Is it too much to ask for to keep your word?
Mattress Backpack	Posted - 2008.06.23 02:10:00 - [80] F:\Documents and Settings\Intox>tracert 87.237.38.200 Tracing route to 87.237.38.200 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1] 2 19 ms 18 ms 19 ms syd-nxg-ibo-nik-4-lo-20.tpgi.com.au [10.20.20.13 9] 3 18 ms 19 ms 19 ms syd-nxg-ibo-iri-1-vlan-1.tpgi.com.au [220.245.17 8.199] 4 18 ms 18 ms 19 ms syd-nxg-ibo-zeu-1-port-channel-1.tpgi.com.au [20 2.7.162.33] 5 172 ms 172 ms 171 ms 207.114.154.9 6 174 ms 178 ms 173 ms peer-01-so-0-0-0-0.snjs.twtelecom.net [64.129.24 8.17] 7 180 ms 175 ms 174 ms ve5.fr4.sjc.llnw.net [69.28.171.210] 8 222 ms 222 ms 224 ms tge1-1.fr3.ord.llnw.net [69.28.171.65] 9 228 ms 225 ms 225 ms ve6.fr4.ord.llnw.net [69.28.172.42] 10 247 ms 246 ms 246 ms tge11-3.fr3.lga.llnw.net [69.28.171.194] 11 254 ms 249 ms 249 ms ve2002.fr4.lga.llnw.net [69.28.171.202] 12 329 ms 328 ms 336 ms tge8-1.fr3.ams.llnw.net [69.28.171.85] 13 * * 388 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150] 14 317 ms 317 ms 318 ms 87.237.38.200 Trace complete. The only one that drops out there is CCP. Curious.

Manipulator General o.0	Posted - 2008.06.23 02:15:00 - [81] Connection issues experience here, too. Not that replying will make a difference.
General Annoyance	Posted - 2008.06.23 02:15:00 - [82] There's huge amounts of packet loss all over the world: http://www.internettrafficreport.com/ The internets is dying!
Sinead O'Connor	Posted - 2008.06.23 02:16:00 - [83] You can only bet they are guilty, as always they do the magic trick to try to avoid responsabilty, according to their magical world desyncs dosnt exist and ISP providers are guilty for disconnections. TAKE SOME DAMN RESPONSABILITY FOR YOUR CRAP CCP! You are getting your community tired, and before you know you will start loosing them to other games.
Starlad100	Posted - 2008.06.23 02:17:00 - [84] More like a Router down somewhere between CCP and here. I'm using ATT for my ISP and I was able to reconnect for the moment. However that was after logging out and in I was able to get into the system.
Mini Mizer	Posted - 2008.06.23 02:22:00 - [85] just fix it already, find an alternate provider as a backup. thats what you'd tell us ... at least you didn't say it was our problem this time - thanks for that.
Carhethius	Posted - 2008.06.23 02:23:00 - [86] Whether the disconnects are CCP's responsibility or not is not the issue. If they choose to use an unreliable ISP, they pay the consequences. I should not have to be forking out millions of ISK to replace ships and equipment because CCP does not have enough sense to use a quality provider.
Kearl	Posted - 2008.06.23 02:23:00 - [87] I would expect something as loved as Eve would have multiple redundant paths to their server complex housing Eve for just these kind of issues. Otherwise all eggs are in one basked if a provider has an outage. Whatever is going on it sucks and I cant stay connected enough to get out of the real world and into eve.
Orian NiKunni	Posted - 2008.06.23 02:34:00 - [88] i would say this dc issue qualifies for a free 30 day gtc considering all the issues around the dc matter. obviously its an issue that ccp reguardless of whether or not its their server making errors is at fault for not ensuring backup systems to keep ppl from being dc'd. Now another theory (hehe) is its BoB tryin to fek everyone up so they can move their fleets without worry of annialation. :p
R3DRUM	Posted - 2008.06.23 02:35:00 - [89] im just glad its not my problem
EagleDelta1	Posted - 2008.06.23 02:35:00 - [90] Hey guys - reread the post - the connection issue is between an ISP and Limelight. It may not be Limelight at all - we run a TS server for our clan & those of us that play EVE use it - all of the guys on our TS server that are having connection issues have Time-warner Cable for an ISP. Question - how many of you getting DCs are with Time-Warner(they're internet service is called Road Runner)

Obsequious Woe Wicked Weasels	Posted - 2008.06.23 02:40:00 - [91] Originally by: EagleDelta1 Hey guys - reread the post - the connection issue is between an ISP and Limelight. It may not be Limelight at all - we run a TS server for our clan & those of us that play EVE use it - all of the guys on our TS server that are having connection issues have Time-warner Cable for an ISP. Question - how many of you getting DCs are with Time-Warner(they're internet service is called Road Runner) I'm in Australia... so feel safe and assured it's not just Time-warner. I know it's not necessarily CCP's technical fault... but when they spend the kind of dollars they do on net connectivity they should be able to throw their weight around and get **** fixed. Also CCP's usual lack of feedback is as always frustrating. As an example. http://forums.theplanet.com/index.php?showtopic=90185 ^^ that is a forum post from the techs @ the planet from their recent data center fire. Updates on the hour pretty much every hour. Hourly updates perhaps are over the top... but something a little more regular would be lurvly. OW
Ouzin	Posted - 2008.06.23 02:41:00 - [92] What a bunch of whiners. Guys, CCP already pointed out, this isn't a CCP ISP issue. It is between LimeLight and CCP's ISP. Basically, if the backbone is broke, nothing is gonna work, especially if it is a transatlantic backbone. Period. Best you can hope for is a re-routing of all the traffic to another backbone, but then you get massive lag and packet loss, thus a momentary connect to the game only to be booted back out. Stop the whining, use your head. Don't blame those who don't deserve it.
Carhethius	Posted - 2008.06.23 02:41:00 - [93] I find it strange how, at least from what I've read, CCP is stating it's not their fault, pawning the problem off to some company called Limelight, or something, and a bunch of folks are defending them. I don't want my subscription money back, I want my ship and all my equipment back. It took me a while to put that ship together and it's now a worthless hunk of junk. I wasn't foolish in battle. I did what I always do to ensure my ship survives. If I'm going to continuously lose my ship from disconnects, probably two more of these incidents will drain my bank account, I won't have a ship to fly, and what would be the point of this game. Hell, I'll run around and buy the stuff to rebuild my ship, just compensate me (in game) for my loss. It seems like basic common courtesy and customer service to me. Remember the old saying "the customer is always right?" It's sad to see companies not following that principle anymore.
Kearl	Posted - 2008.06.23 02:41:00 - [94] I work for TW - if that is the truth I can have someone look into it. I am on RR myself.
John Pell	Posted - 2008.06.23 02:49:00 - [95] Originally by: Ouzin What a bunch of whiners. Guys, CCP already pointed out, this isn't a CCP ISP issue. It is between LimeLight and CCP's ISP. Basically, if the backbone is broke, nothing is gonna work, especially if it is a transatlantic backbone. Period. Best you can hope for is a re-routing of all the traffic to another backbone, but then you get massive lag and packet loss, thus a momentary connect to the game only to be booted back out. Stop the whining, use your head. Don't blame those who don't deserve it. Im sure you are not having connections problems for 4 days now . I can't play so in my dedicated playtime i use to whine specially when i paying 1 u$s a day to do so (yes 2 accounts i love EVE that much )
Obsequious Woe Wicked Weasels	Posted - 2008.06.23 02:49:00 - [96] Interestingly enough I've already had a reply from limelight support in regards to the routing issues ;] Particularly helpful seeing I'm neither client or a responsibility of theirs. I don't even pay these guys a single cent each month... I wonder what a company I pay 60$ a month to would be capable of ? OW
Motasolo	Posted - 2008.06.23 02:50:00 - [97] Your ticket has been assigned an ID of [llnw #543376]. :P anybody up for some Halo3 oldschool? motasolo gt, add me up lol. it works yet!
EagleDelta1	Posted - 2008.06.23 02:51:00 - [98] I have no idea if it is TW or not, it could very well be anyone who's going into Limelight - TW connects w/ Limelight on the way to the EVE server - I was just curious cause all the ppl I know who play EVE are on TW, but if it's happening to players in Australia, then I would have to assume it's Limelight. MY questions is - does CCP have a REAL choice - they can't tell TW to route their incoming internet traffic through a different ISP on it's way to their server. My assumption is that CCP pays for connections from ALL ISPs in their area to ensure that everyone can get to their server the easiest way possible, but they cannot control if something goes wrong on it's way to their server & they cannot tell the ISPs of the individual players to connect through a different ISP either. i.e. - TW has a deal that has their connections to Europe going through Limelight - CCP can't change that, now can they?
Ouzin	Posted - 2008.06.23 02:52:00 - [99] Originally by: John Pell Originally by: Ouzin What a bunch of whiners. Guys, CCP already pointed out, this isn't a CCP ISP issue. It is between LimeLight and CCP's ISP. Basically, if the backbone is broke, nothing is gonna work, especially if it is a transatlantic backbone. Period. Best you can hope for is a re-routing of all the traffic to another backbone, but then you get massive lag and packet loss, thus a momentary connect to the game only to be booted back out. Stop the whining, use your head. Don't blame those who don't deserve it. Im sure you are not having connections problems for 4 days now . I can't play so in my dedicated playtime i use to whine specially when i paying 1 u$s a day to do so (yes 2 accounts i love EVE that much ) I've been getting disconnects since it first started. After the first day, I haven't bothered to log in and probably won't till this is cleared up. Oh, and I have six accounts. <3
Ein Spiegel	Posted - 2008.06.23 02:53:00 - [100] Hmm. People say this is CCP's fault. I'm sorry, but as has been pointed out, not everyone is suffering from this problem. Why? Because the problem stems from traffic routed through Limewire's connections with some other entities. (For example, Cox Cable in the NW Florida, US area where I am now.) Who chooses the routing? I don't. CCP doesn't. Hell, I bet your ISP doesn't. I'd be willing to wager that Limewire, even, doesn't control who connects through them. At least, I know that I have never been able to specify my exact routing from one point to another to connect to Telnet, IRC, Webhosts, FTP, Gopher, etc. I say "I want to go here" and then I go the route that is embedded in all the various routing tables in the equipment between where I am and where I want to go. So, if you want to find the person to blame, it's whomever has the router (or routers) between you and CCP that is dropping the packets. And also WHY it's dropping the packets. I'd love to find out that this is all because of traffic shaping and P2P blocking, however, as that seems to futz up the intarwebs better than anything else. Also, Limewire probably doesn't have a great support staff on call during the weekends, even for premier clients. And the problem may not be with a premier client like CCP... it just affects CCP. Next thing you know, people will blame CCP when they can't connect because a Tanker dropped anchor on an undersea cable. Fortunately, there doesn't seem to be a large Iranian population that plays Eve.

Maximus Astar	Posted - 2008.06.23 02:54:00 - [101] Originally by: EagleDelta1 I have no idea if it is TW or not, it could very well be anyone who's going into Limelight - TW connects w/ Limelight on the way to the EVE server - I was just curious cause all the ppl I know who play EVE are on TW, but if it's happening to players in Australia, then I would have to assume it's Limelight. MY questions is - does CCP have a REAL choice - they can't tell TW to route their incoming internet traffic through a different ISP on it's way to their server. My assumption is that CCP pays for connections from ALL ISPs in their area to ensure that everyone can get to their server the easiest way possible, but they cannot control if something goes wrong on it's way to their server & they cannot tell the ISPs of the individual players to connect through a different ISP either. i.e. - TW has a deal that has their connections to Europe going through Limelight - CCP can't change that, now can they? .....well......let me tell you.... they better find a way....not for me or for you.....but for the good of their buzz
Motasolo	Posted - 2008.06.23 03:03:00 - [102] [llnw #543376] (Support) EvE-Online Connectivty Issue‏ From: Robert Sherman ([email protected]) Sent: Sun 6/22/08 9:49 PM Reply-to: [email protected] To: [email protected] Hello, We are aware of this issue. One of our peering partners (The company that actually lays the cable) is experiencing trouble with their network. This issue is not specific to Limelight. We have been in contact with them and they assure us they are working on this. I am sorry about the connection drops. As a player myself I know how frustrating it can be! The network will be restored as soon as possible. Sincerely, Robert Limelight (HE GAMES!) harhar
Luna Saad	Posted - 2008.06.23 03:18:00 - [103] Even if CCP is not a direct customer to Limelight (not saying they are or are not), vast swaths of CCP's customers are affected. While the problem may not be on equipment they control, they can engage on behalf of their paying customers affected to bring expertise and diagnostic information to the problem. They can and should be reporting back regularly about the resolution expectations. Those affected are paying for a service which has now become unavailable. Having worked inside the ISP industry, I can say definitively that carriers respond to aggressive problem escalation. As a paying customer, I expect CCP to aggressively seek to resolve issues (even issues off their network). I know that CCP can't directly fix the problem and I would not expect that. But they should have at least one 24x7 network support representive calling the affected carriers every 60 minutes for problem updates and to insure they have followed escalation proceedures. When you call every hour, problems get fixed in a day... It is only when you sit back and wait that you seem to fall to end of everyone's priority and see problems dragged out for a week (until you start calling every hour anyway). I encourage CCP to take this opportunity to please its subscribers either in the form of service credits or issue escalation and reporting.
Athamai	Posted - 2008.06.23 03:26:00 - [104] I happen to do work with networks. Since this was reported to be a network issue I took the liberty of monitoring my connection to the eve servers: Through 5 disconnections I have 0 packet loss. I haven't spent hours or anything analyzing this issue but it doesn't seem to be a gross backbone outage on a quick inspection. Didn't a patch come out the same day this issue started? Perhaps some server changes in dealing with that patch..
Obsequious Woe Wicked Weasels	Posted - 2008.06.23 03:27:00 - [105] Mad sick ... I love this ... we are just whining gamer geeks... yet in the manner of an hour or so we get more of a resonible response from a company that has no need to service us... then from the company we pay are hard earned green backs. Well done CCP. OW Originally by: Motasolo [llnw #543376] (Support) EvE-Online Connectivty Issue‏ From: Robert Sherman ([email protected]) Sent: Sun 6/22/08 9:49 PM Reply-to: [email protected] To: [email protected] Hello, We are aware of this issue. One of our peering partners (The company that actually lays the cable) is experiencing trouble with their network. This issue is not specific to Limelight. We have been in contact with them and they assure us they are working on this. I am sorry about the connection drops. As a player myself I know how frustrating it can be! The network will be restored as soon as possible. Sincerely, Robert Limelight (HE GAMES!) harhar
Slickdrac JET FORCE	Posted - 2008.06.23 03:31:00 - [106] The wierdest part of this is that it's only DC'ing me when I am in Saila, I haven't had trouble in any other system. But I got stuck in Saila earlier today, and now my agent wants to be a ****wad and send me into there. I was able to load, but now I'm having up down issues. I suck at forums
Kotami	Posted - 2008.06.23 03:32:00 - [107] Originally by: Motasolo [llnw #543376] (Support) EvE-Online Connectivty Issue‏ From: Robert Sherman ([email protected]) Sent: Sun 6/22/08 9:49 PM Reply-to: [email protected] To: [email protected] Hello, We are aware of this issue. One of our peering partners (The company that actually lays the cable) is experiencing trouble with their network. This issue is not specific to Limelight. We have been in contact with them and they assure us they are working on this. I am sorry about the connection drops. As a player myself I know how frustrating it can be! The network will be restored as soon as possible. Sincerely, Robert Limelight (HE GAMES!) harhar This is all turning into one big batch of SEP. sigh
Korah Caldari Provisions	Posted - 2008.06.23 03:34:00 - [108] Edited by: Korah on 23/06/2008 03:35:10 [llnw #543379] (Support) Technical problems reaching www.eve-online.com and using the‏ From: Robert Sherman ([email protected]) Sent: Sun 6/22/08 11:19 PM Reply-to: [email protected] To: [email protected] Hello, We are aware of this issue. Global Crossing (The company that actually lays the cable) is experiencing trouble with their network. This issue is not specific to Limelight and is beyond our control. We have been in contact with them and they assure us they are working on this. Sincerely, Robert Limelight
Joe Mud	Posted - 2008.06.23 03:36:00 - [109] omg people come on I played the trail and wasnt impressed much but after a few weeks of boredom I bought the game and got a month..within the first 10 minutes I wanted a refund but I stuck it out. The game ran fine other than poor mem management but this is getting stupid I cant even mine one damned asteroid before I DC. typical mmo game crap just adding this to the list of pos mmo games out. wwiiol eve neocron 2 etc. etc.
Soulspatch	Posted - 2008.06.23 03:42:00 - [110] I am in New Zealand and like someone else said, who the **** are Limelight? The disconnects are so bad that sometimes I get D/C on the character selection screen while logging in after just being D/C. Running missions now is out of the question as disconnects are to frequent to attempt running missions. I have had o partition for a mission reset because of this and am still waiting for action. 4 days now and doing anything worth while in EVE is impossible. The other 3-4 NZ players I am with likewise get D/C at exactly the same times as I do.

Barbens Sky Net Industries Pure.	Posted - 2008.06.23 03:49:00 - [111] Originally by: Joe Mud omg people come on I played the trail and wasnt impressed much but after a few weeks of boredom I bought the game and got a month..within the first 10 minutes I wanted a refund but I stuck it out. The game ran fine other than poor mem management but this is getting stupid I cant even mine one damned asteroid before I DC. typical mmo game crap just adding this to the list of pos mmo games out. wwiiol eve neocron 2 etc. etc. A whole month? Wooo man your an expert and have dealt with a TON of stuff CCP (their fault or otherwise) has thrown at us...lol, stick with it. BaRbEnS
Retsil Evad The Arrow Project Morsus Mihi	Posted - 2008.06.23 03:53:00 - [112] Originally by: Kotami Originally by: Motasolo [llnw #543376] (Support) EvE-Online Connectivty Issue‏ From: Robert Sherman ([email protected]) Sent: Sun 6/22/08 9:49 PM Reply-to: [email protected] To: [email protected] Hello, We are aware of this issue. One of our peering partners (The company that actually lays the cable) is experiencing trouble with their network. This issue is not specific to Limelight. We have been in contact with them and they assure us they are working on this. I am sorry about the connection drops. As a player myself I know how frustrating it can be! The network will be restored as soon as possible. Sincerely, Robert Limelight (HE GAMES!) harhar This is all turning into one big batch of SEP. sigh Gotta love that Bistromathics ============== Office use ONLY ============== BRING BACK EVE TV!!!!!!!
Ecco Storm	Posted - 2008.06.23 03:55:00 - [113] What a bunch of martyrs. Do you guys honestly think that CCP is sitting on their hands during this? They're bashing their ISP probably harder than any of you are bashing CCP. It's summer for most of us, go out for a bit instead of getting angry about it, you might feel better. Set some long skills and wait it out. CCP hand holding you giving you updates won't make it go any faster. You getting all hell bent here will do nothing. Enough of the drama, everyone is aware of whats up ffs.
Thorradin State Protectorate	Posted - 2008.06.23 03:59:00 - [114] Originally by: Dotard I want my ships back that were lost due to this connectivity problem. No I was not engaged by any player. I was in enemy territory and when I D/C'd I'm sure my ship warped to a SS, but problem is the fricken Faction Polocia warped there also. After reading all the stuffs the techno-players have posted it seems more convincing arguements have been posted that shows CCP does have a large responsibility over what is happening. EVERYONE who lost ANYTHING due these repeated dropped connections should be reimbursed. I would MUCH rather, after CCP became informed of this grand problem affecting thousands of players, logged on to a "server down" screen until they correct it instead of CCP allowing it to continue causing untold losses and irrate customers. What's the average wait time to have a petition responded to? A week? Days? Bring back the days when one could reasonably expect petitions to be responded to in a matter of a few hours and more often than not, you got a response in less than an hour. Reading your post makes it painfully clear you have no idea what's going on, so allow me to tl;dr the situation for you: CCP can't do anything about this. You aren't getting losses reimbursed due to this. This is not just a you and EVE thing. This same problem is affecting lots of things, my connection to AoC is as bad as it is to EVE right now.
Thorradin State Protectorate	Posted - 2008.06.23 04:08:00 - [115] Originally by: John Pell I really don't care much who's fault is, but I'd like help to post about this problem in the best game websites, so before new ppl join and pay for the game know that issues like that can take a long time to be fixed in EVE. I already wasting my money, would be good to stop others to do the same and I m sure this will help CCP to work harder for a solution :) Fsil troll is fail. Can I have your stuff?
Mandrake lord999	Posted - 2008.06.23 04:17:00 - [116] Thorradin is Epic Fail. Can i have your stuff? after my eve works again also down from New Zealand
Thorradin State Protectorate	Posted - 2008.06.23 04:19:00 - [117] Originally by: Mandrake lord999 Thorradin is Epic Fail. Can i have your stuff? after my eve works again also down from New Zealand Why would I give you my stuff? I'm busy using/losing it in FW. My connection wasn't bad tody for the 1-2 hours I was on, yesterday it was but i'm not much of a chicken little kind of person like so many in this thread seem to be.
Mandrake lord999	Posted - 2008.06.23 04:29:00 - [118] lol how does someones reaction to eve signing you offline meant to determine their personal confidence level?
Misanth Electro Fuels	Posted - 2008.06.23 04:33:00 - [119] Edited by: Misanth on 23/06/2008 04:34:21 Alot of unecessary flaming of CCP here, some people provided you guys with proper answers but still people fail to grasp it's not their fault/responsibility. I'll provide some examples to show you why, it's actually pretty simple; [Example 1] * You pay your ISP (let's call it XYZ) to connect to internet. * ISP pay LL for connectivity to local network. * Whatever goes on between XYZ and LL is between XYZ and LL, nothing else. - If you're unhappy with your ISP's decision to cooperate with LL, you should contact XYZ instead of CCP. Another option would be to contact LL, but it makes less sense since obviously alot of players can contact just fine to the server. I have no disconnects or lag recently, but did a tracert just to check and yah - I have a few jumps of LL. It works fine for me. I.e. problem is not with LL. Problem is not with servers. Problem is not with client. Problem is between LL and certain other ISP's. [Example 2] * I used to be GM in an asian game. I live in Sweden, some friends that live in the same town as me played that game as well. I'm sitting at a 100mb/100mb connection, my Friend(A) is sitting at a 512kb/512kb and my Friend(B) is sitting at a 10mb/100mb. * I'm having multiple second delays in the game, while my friends doesn't. I bring my laptop to my friends 512/512 and test it and I have (what appears to be) a half second delay compared to what happens on his screen. When I play at home, he illustrate my delays as 3-5secs. * I do a tracert, he does a tracert. Through Europe I have a ping of 0-10, his is alot higher. In the jump from Europe to Asia, suddenly mine goes up in the thousands while his is in the hundreds. It turns out I go through a hub in Singapore. Since I'm working for a company in Asia, I ask them for some info about this ISP, and I call the customer service of my ISP. - Turns out my ISP isn't expecting heavy traffic (game/downloads) between Europe and Asia, while my friends company does. So, mine is having excellent traffic in Europe, while it's sub-par abroad. They use a deal with ISP's that provide a cheaper service, obviously lower quality. Conclusion Stop blaming CCP. Seriously, if CCP was involved in this issue, then we would all have these disconnects and/or lag. It's not server related, it's not related to the ISP in London. It's related to that ISP and your ISP, that simple. Thus, you should contact your ISP and/or LL, nothing else. It sucks your ships might get lost, or that you can't set skill training, sorry for your loss, but CCP is not responsible. Noone will (or at least should) reimburse your ship losses for this. I'd suggest to set a long skill training (if you can set a skill), phone your ISP and kick them where it feels - in their wallet. Say you'll swap ISP if these issues won't solve. Perhaps they'll think twice of who they break deals with overseas next time. Good luck.
McFly C0LDFIRE	Posted - 2008.06.23 04:41:00 - [120] My connection comes from Southern California, I ran NeoTrace and found I'm loseing my pipe in like 4 different places.... just about every sonet from San Jose, Chicago, New York and London are dropping in and out... don't think this is an ISP -> ISP problem --

Conq Er Sweetrock Mining	Posted - 2008.06.23 04:41:00 - [121] This should have appeared as a notice on the login screen.
Shiner Bock	Posted - 2008.06.23 04:48:00 - [122] I did not download the mini patch and i am having the problem as well. I have also noticed that some of the ppl I know in town are having the problem and some of them are not. Those that use RR aka time warner have been dropping like flys! One of my friends who uses a satalite has been fine, not one lost connection. Futhermore he is not running the preimium graphics or using vista but i do not know if he installed the mini patch. I am not pointed the finger at anyone, don't want any free bee's All I know is I need my EVE fix, withdrawl sucks!
Woji Abraxx	Posted - 2008.06.23 04:50:00 - [123] Would have been the responsible thing to do on CCP's side.
Ventaly RABBLE-RABBLE R-I-P	Posted - 2008.06.23 04:55:00 - [124] Add me to the list... Funny part is that I run multiple accounts on the same PC yet the DC issue only happens on the second account to log in. Makes for some good times. BTW CCP--- Some of us do appreciate the fact that you are working towards getting us an answer
EagleDelta1	Posted - 2008.06.23 05:04:00 - [125] Originally by: Soulspatch I am in New Zealand and like someone else said, who the **** are Limelight? The disconnects are so bad that sometimes I get D/C on the character selection screen while logging in after just being D/C. Running missions now is out of the question as disconnects are to frequent to attempt running missions. I have had o partition for a mission reset because of this and am still waiting for action. 4 days now and doing anything worth while in EVE is impossible. The other 3-4 NZ players I am with likewise get D/C at exactly the same times as I do. Limelight(LL) is the local ISP that CCP's EVE server is on. From what I've read(and I could be wrong) it sounds like Limelight is the only ISP in the area and as long as the node is having problems(cable wiring problems from what I understand) those of us that have to pass through that node are going to have issues
Mia Archer Insidious Existence RAZOR Alliance	Posted - 2008.06.23 05:06:00 - [126] Just lost an entire freight container full of tech 2 modules and a navy apoc due to connection loss mid trade, items completely disappeared and are on neither character, this crap is getting rediculous its almost impossible to play the game anymore simply due to connection issues every other week.
Reelax Dontdoit	Posted - 2008.06.23 05:08:00 - [127] This is making the game absolutely unplayable for me. I'm getting DC'd at least once every fifteen minutes. I've lost several drones and I almost lost my BC. I can't even sit and mine. This is absolutely ********.
Commander Glorn Logan Enterprises	Posted - 2008.06.23 05:08:00 - [128] Edited by: Commander Glorn on 23/06/2008 05:10:54 Is this going to get fixed or am I never going to play EVE again? BTW it doesn't matter if its CCP's fault or CCP's provider, CCP choose to use them and not have any backups, therefore CCP is to blame since it is unable to fulfill its promises to its customers.
Slickdrac JET FORCE	Posted - 2008.06.23 05:09:00 - [129] Uhm, the server seems to have sharded itself on me. Alt A and B were connected, then suddenly Alt B got dropped, Alt A was seemingly still connected. I reconnected on Alt B, and when the channels loaded, Alt A was disconnected. I went back to Alt A and typed something in corp chat, and someone responded, I went back to Alt B, and I didn't see what Alt A typed, then I typed on Alt B and got a response, but didn't see myself talk on Alt A. What the hell is going on? I suck at forums
Obsequious Woe Wicked Weasels	Posted - 2008.06.23 05:10:00 - [130] OK I aknowledge this isn't CCP's direct issue... And I have done from my earlier post. HOWEVER ... how bout they stay in the loop and tell us what info they are getting from their end ? is that too much to ask ? OW

McFly C0LDFIRE	Posted - 2008.06.23 05:11:00 - [131] If this is your standard monday morning Telecom stuff, then there are probably two guys sitting there staring at a red light wondering what to do next.... But it'll be okay soon, they're boss is gonna come in get his coffee check his email and see 8429 mails from CCP/Eve Community/Businesses asking WTF! then he'll spill his coffee, start screaming about how much it burns, go next door to the telecom room, cut a cable, prep it, slip a connector on, put it on to the fiber transmitter/reciever and we'll all have reliabilty again. Or all 19,000 of us trying to relog will Rage-Quit. Either or.... --
Preston FateForger The Elear FOUNDATI0N	Posted - 2008.06.23 05:13:00 - [132] Connection issues are so bad it is making the game unplayable. I'm sticking to market transactions until this gets sorted out. ---------------------------------- The Elear EVE Video
Tahshar Malacha	Posted - 2008.06.23 05:13:00 - [133] Yeppers. This is becoming quite annoying. I get dropped about every 15 minutes or so. I have a T1 connection to the backbone and everything else is working fine. This is apparently not on my side of the connection. Can we expect some info on Monday? If I'd lost a shippy or something, I think I'd be really rather cheesed off.
Maelia Gurast	Posted - 2008.06.23 05:16:00 - [134] Originally by: GM Zhainius After receiving reports that certain players were experiencing issues remaining connected to Tranquility we mustered our Operations team. After some investigation we found that Tranquility was working well and that the connectivity issues were between Limelight and an ISP connecting to their network. We are in contact with these ISP and weÆre monitoring their progress, we will keep you updated on this situation as soon as we get more information. I guess, thanks for helping us out, instead of telling us to go complain to our individual ISPs about this issue. Hope to hear what's up soon, I needs my EVE fix.
Zeoliter Reikoku Band of Brothers	Posted - 2008.06.23 05:28:00 - [135] Game completely unplayable from Japan. Had random connects for a week but today has been teh worst.
Ryunosuke Kusanagi	Posted - 2008.06.23 05:28:00 - [136] Host Name Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst home 1 1ms 0ms 0% 9 / 9 0ms / 1ms adsl-99-130-175-254.dsl.ipltin.sbcglobal.net 2 13ms 12ms 0% 9 / 9 11ms / 13ms dist1-vlan60.ipltin.ameritech.net 3 13ms 100% 0 / 8 bb1-g8-0.ipltin.sbcglobal.net 4 12ms 100% 0 / 8 ex1-p2-0.eqchil.sbcglobal.net 5 18ms 100% 0 / 8 as22822-llnw.eqchil.sbcglobal.net 6 20ms 20ms 0% 8 / 8 19ms / 22ms ve6.fr4.ord.llnw.net 7 24ms 23ms 0% 8 / 8 22ms / 24ms tge11-3.fr3.lga.llnw.net 8 45ms 45ms 0% 8 / 8 44ms / 48ms tge1-2.fr3.lon.llnw.net 9 115ms 124ms 0% 8 / 8 115ms / 127ms ve5.fr4.lon.llnw.net 10 121ms 130ms 0% 8 / 8 113ms / 135ms ccp.ve201.fr3.lon.llnw.net 11 121ms 130ms 0% 8 / 8 120ms / 192ms * Unknown Host * 12 115ms 114ms 0% 8 / 8 114ms / 115ms Mine seems to be more locally (specifically before or during en route to Chicago)
Ferocious FeAr THE FINAL STAND	Posted - 2008.06.23 05:29:00 - [137] Al Gore needs to build better internet tbh, fyi, imo. Don't hate me, learn to love me
Silvenoshi Nuclear Productions	Posted - 2008.06.23 05:37:00 - [138] FLASH I have spoken with Limelight Networks. They informed me it is a hardware issue, not a software problem. They deal with the actual transmission of packets. They refered me to Global Crossing. I just spoke with one of their representatives. I was informed that the actual line and servers/routers that assist in the crossing have been experiancing problems. Specifaclly one set of servers/routers. At this moment technicians are working on fixing this server/router. The latest information (aprox. 45 mins. old) is that they may have to replace the server/router. I was assured this problem will be fixed in the next few hours. I was told the reason this problem has taken so long to fix is because "normal" traffic is not being affected. There is intermitent drops in the server/router response time, IE latency. Surfing the web, you would not notice the problem because your computer would just resend the information. In the case of online games, the drop woud disconect you from the game. The problem was reported to Global Crossing about 22 hours ago. I hope this helps all those annoyed or aggrivated by these connection problems. Silven
EagleDelta1	Posted - 2008.06.23 05:38:00 - [139] Originally by: Ryunosuke Kusanagi Host Name Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst home 1 1ms 0ms 0% 9 / 9 0ms / 1ms adsl-99-130-175-254.dsl.ipltin.sbcglobal.net 2 13ms 12ms 0% 9 / 9 11ms / 13ms dist1-vlan60.ipltin.ameritech.net 3 13ms 100% 0 / 8 bb1-g8-0.ipltin.sbcglobal.net 4 12ms 100% 0 / 8 ex1-p2-0.eqchil.sbcglobal.net 5 18ms 100% 0 / 8 as22822-llnw.eqchil.sbcglobal.net 6 20ms 20ms 0% 8 / 8 19ms / 22ms ve6.fr4.ord.llnw.net 7 24ms 23ms 0% 8 / 8 22ms / 24ms tge11-3.fr3.lga.llnw.net 8 45ms 45ms 0% 8 / 8 44ms / 48ms tge1-2.fr3.lon.llnw.net 9 115ms 124ms 0% 8 / 8 115ms / 127ms ve5.fr4.lon.llnw.net 10 121ms 130ms 0% 8 / 8 113ms / 135ms ccp.ve201.fr3.lon.llnw.net 11 121ms 130ms 0% 8 / 8 120ms / 192ms * Unknown Host * 12 115ms 114ms 0% 8 / 8 114ms / 115ms Mine seems to be more locally (specifically before or during en route to Chicago) Actually your problem is in London - see the url I put in bold - the ".lon" after the ".fr4" stands for the city location of the router. Limelight(represented by "llnw.net") - the ISP in question, has a regional delivery center in Chicago that goes directly from the Chicago airport(".ord" in the 7th route) to the London airport(".lga" in the 8th route). Your problem lies where everyone else's lie - in one of the routers or cable lines in London
C0NSTANTINOPLE	Posted - 2008.06.23 05:40:00 - [140] Regardless of who is at fault, the game has become unplayable. I don't have a contract lime light so any mails I forward to them will be ignored. However I have a contract with CCP that costs me money and time. It is to CCP's detriment if this problem isn't being sorted. If it's not fixed by the time my accounts expire I can't justify continuing my subscription to EVE. Which is a shame as I have a hell of a lot invested in this game. That is how the cookie crumbles.

Silvenoshi Nuclear Productions	Posted - 2008.06.23 05:41:00 - [141] The problem lies in the server/router on the London side of the trans-atlantic crossing. Silven
K'na	Posted - 2008.06.23 05:45:00 - [142] i understand the problem is with Limelight and not CCP.. but we are paying CCP... i dont mean to sound like a turd salad here but.. isnt it CCP's problem that we are suffering like this ? (oooh the pain).. shouldnt they route us to thru another ISP Hub or something ?? or at least temporarily, until this limelight gets their sh*t together...
Jiggardin	Posted - 2008.06.23 05:50:00 - [143] ccp cant do anything about this. if you look at my trace, then you will see, that i am not touching limewire hardware at any second. 6 25 ms 24 ms 24 ms at-vie05b-ri1-g-2-0.aorta.net [213.46.173.202] 7 25 ms 24 ms 25 ms win-b2-link.telia.net [213.248.96.125] 8 54 ms 52 ms 53 ms hbg-bb2-link.telia.net [80.91.252.82] 9 67 ms 69 ms 67 ms ldn-bb2-link.telia.net [80.91.250.223] 10 73 ms 67 ms 67 ms ldn-b4-link.telia.net [80.91.251.13] 11 60 ms 60 ms 60 ms ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90] 12 61 ms 61 ms 60 ms 87.237.39.199
thedeputy	Posted - 2008.06.23 06:00:00 - [144] here are my symptoms, curious if their identical to the rest of you. I double click on the eve.exe file whatever, main screen pops up and it 'checks status', this goes on for about 20 seconds before finally it shows how many players are online. 1 out of about 8 attempts I can actually log into the game after MUCH time has passed but then I get disconnected fairly quickly. Anyway I agree CCP should take better responsibility with it's clients, this month fee should be wavered all together until they actually invest some money in reliable outsourced hardware and contingency.
Taesha	Posted - 2008.06.23 06:10:00 - [145] Sadly, same problem here as well, hangs on log in, then crashes within 5 minutes of establishing a connection - or sooner if I attempt to undock It's becoming worse. Connecting from Australia through Testra.net
Tinytacohead	Posted - 2008.06.23 06:11:00 - [146] Edited by: Tinytacohead on 23/06/2008 06:13:35 Edited by: Tinytacohead on 23/06/2008 06:12:07 Originally by: Silvenoshi FLASH I have spoken with Limelight Networks. They informed me it is a hardware issue, not a software problem. They deal with the actual transmission of packets. They refered me to Global Crossing. I just spoke with one of their representatives. I was informed that the actual line and servers/routers that assist in the crossing have been experiancing problems. Specifaclly one set of servers/routers. At this moment technicians are working on fixing this server/router. The latest information (aprox. 45 mins. old) is that they may have to replace the server/router. I was assured this problem will be fixed in the next few hours. I was told the reason this problem has taken so long to fix is because "normal" traffic is not being affected. There is intermitent drops in the server/router response time, IE latency. Surfing the web, you would not notice the problem because your computer would just resend the information. In the case of online games, the drop woud disconect you from the game. The problem was reported to Global Crossing about 22 hours ago. I hope this helps all those annoyed or aggrivated by these connection problems. Silven Thank you for the update/info. I wonder why CCP couldn't have told us this? As somebody said, there should be a information regarding this problem on the login screen, both of the game and the main site. (and new subscriptions should not be allowed until the issue is resolved) I have experienced this EXACT type problem from my personal ISP before, and you know what, they refunded my loss, and I didn't have to ask for it. I simply called in to see what was up, they TOLD ME, and gave me instructions on how to go about being refunded. Also, as somebody stated, they could simply put the whole game offline until the problem is cleared up. That would be the responsible action by CCP, since they don't seem to be into routing around the issue, (which I understand, may not be an option, though seems unlikely). That is how my ISP deals with identical cases. In any case, I hope this is cleared up real soon, for the sake of us all, and CCP. Oh, and for the record, I'm in WV. (mid-east coast USA) My symptoms are simply in-game lag & usually disconnection if so, within about a minute. I have had no real trouble logging in, yet. (though it has hung for a few seconds every now and again)
Silvenoshi Nuclear Productions	Posted - 2008.06.23 06:17:00 - [147] I have been working on pinging the different IP's that correspond with the Node that is defective. It seems that is is up and running again. I am no longer recieving any packet loss across the board. If you are having issues and know how to trace, look for the packet loss. Remember, one Node can have many IP address as IP's are software and not hardware based when dealing with a backbone. Silven
ivana heaps	Posted - 2008.06.23 06:32:00 - [148] ty very much for the update GM Silven ) Ivana Highly ****ed off Heaps
illusha Hells Angels Inc.	Posted - 2008.06.23 06:37:00 - [149] Do you notice that this only happens on NA timezones? When most North American people play.... it makes you think.
Silvenoshi Nuclear Productions	Posted - 2008.06.23 06:39:00 - [150] The reason for this is because the trafic becomes so heavy at that time. It is a compounding factor. More requests equals more drops by the server. BTW, I am no GM! Silven

Taesha	Posted - 2008.06.23 06:57:00 - [151] Originally by: illusha Do you notice that this only happens on NA timezones? When most North American people play.... it makes you think. Nope, it's happening 23/7 for me, independent of the timezone. But what I would like to know is would it be helpful if we were to supply further information via a traceroute function, or is this not useful to the solution? If so, can someone please post a "Traceroute for Dummies" as my background is bioscience, not computing
Aprudena Gist GoonFleet GoonSwarm	Posted - 2008.06.23 07:03:00 - [152] Originally by: illusha Do you notice that this only happens on NA timezones? When most North American people play.... it makes you think. Yes it espcially happend we were sieging bob in delve. Get you stupid tinfoil hat off you idiot. It happens all day and people post about it during the NA prime time because that's when they are on.
Ryunosuke Kusanagi	Posted - 2008.06.23 07:36:00 - [153] oops I stand corrected, however i am still having 'issues' wish sbc/ameritech networking in the area :P
Ares Helix NunyaBizzness Phobos Alliance	Posted - 2008.06.23 08:03:00 - [154] Sorry, still havin the problem. Sigh, great timing, as soon as I start thinkin about weather I should stop playin or not too...
Huurtney Gurdsen	Posted - 2008.06.23 08:09:00 - [155] Originally by: Tinytacohead Edited by: Tinytacohead on 23/06/2008 06:13:35 Edited by: Tinytacohead on 23/06/2008 06:12:07 Originally by: Silvenoshi ...........Also, as somebody stated, they could simply put the whole game offline until the problem is cleared up. That would be the responsible action by CCP, since they don't seem to be into routing around the issue, (which I understand, may not be an option, though seems unlikely). That is how my ISP deals with identical cases. In any case, I hope this is cleared up real soon, for the sake of us all, and CCP. Oh, and for the record, I'm in WV. (mid-east coast USA) Do you think the only people playing Eve Online are in the USA? Are you actually saying that they should take the game down for thousands of users all over the world who are experiencing no problems at all ? Thats utterly ridiculous.
Vespa Orebane	Posted - 2008.06.23 08:12:00 - [156] Edited by: Vespa Orebane on 23/06/2008 08:14:33 Originally by: Huurtney Gurdsen Do you think the only people playing Eve Online are in the USA? Are you actually saying that they should take the game down for thousands of users all over the world who are experiencing no problems at all ? Thats utterly ridiculous. You forget yourself! How could you have forgotten that the only players that count in this game reside in the US!?!?!? [/sarcasim] Yeah, Im still having issues here, still waiting for Lime Light's partner to fix the dud hardware...
Haakelen Force d'action navale	Posted - 2008.06.23 08:12:00 - [157] Yeah, still happening here as well. Eastern US, Verizon.
Atsuko Yamamoto The Nietzian Way Hydra Alliance	Posted - 2008.06.23 08:15:00 - [158] US West Coast, still disconnecting. AT&T DSL ____________________________________ "MONKEY!!"-Gir
Ares Helix NunyaBizzness Phobos Alliance	Posted - 2008.06.23 08:18:00 - [159] Forgot to say, Auckland NZ here (IT'S ****IN COLD TOO!)
Sir Substance	Posted - 2008.06.23 08:18:00 - [160] hi. im from Australia. im with internode. ive never heard of these ISP's. im also getting the disconnect.

Shiner Bock	Posted - 2008.06.23 08:22:00 - [161] south central US, Time Warnner - still DC hope things change after downtime
President Commonwealth	Posted - 2008.06.23 08:25:00 - [162] Guys i am still having this problem the whole afternoon. every 10 mins or so it just crash to login window
uglyMcGee Null n Void Darkness Rising Alliance	Posted - 2008.06.23 08:31:00 - [163] Still crashing to login every half hour or so. Surrey BC Canada Shaw internet
Zetjur Jilnou Rapid Deployment Industries	Posted - 2008.06.23 08:45:00 - [164] I think it's great to see so many people finally holding CCP responsible for the stability of the entirety of the internet.
Karlemgne Tides Of War	Posted - 2008.06.23 08:47:00 - [165] Edited by: Karlemgne on 23/06/2008 08:52:34 Edited by: Karlemgne on 23/06/2008 08:50:49 Originally by: Vespa Orebane Edited by: Vespa Orebane on 23/06/2008 08:14:33 Originally by: Huurtney Gurdsen Do you think the only people playing Eve Online are in the USA? Are you actually saying that they should take the game down for thousands of users all over the world who are experiencing no problems at all ? Thats utterly ridiculous. You forget yourself! How could you have forgotten that the only players that count in this game reside in the US!?!?!? [/sarcasim] Yeah, Im still having issues here, still waiting for Lime Light's partner to fix the dud hardware... No, it seems more the opposite actually. A lot of people from mainly the EU, who aren't being disconnected from the game every 1 to 5 minutes, seem to be saying that those of us in North America, Australia, and Asia are "whiners." As if it doesn't matter that thousands, yes thousands, of players are dumped at a time. You wouldn't know this because you haven't been getting the disconnects. If you were, you'd see that the server has dropped up to 8,000 players by noting that the total server population has gone from 38k to 30,000 in the 5 minutes since you logged in, before your first diconnect. I think part of the frustration here, for those of us who basically are having problems being able to do SIMPLE things in game, is that the issue hasn't been highlighted by CCP. Meaning there is nothing about this when you log in. We were never warned, we haven't been updated, and we've had to actually go OVER CCP's head to get any information about this. It really sucks that the thousands of us not in the EU are so important to CCP that they can't post a news bulliten about this. Instead, we've had to troll the forums for scraps of information. So do I think the whole server should have been shut down? No. But I certainly see the point of the poster from West Virginia. Because we have had very little information from CCP at all, it seems on the surface, that CCP doesn't care, and hasn't tried to re-route its packet traffic. It wouldn't have been optimal, but if CCP had said, "hey, we're taking down the server until we can work around this issue" it would have at least showed us that CCP is doing something. However, as I've said, I think that MOST of us would have been happy with CCP talking about this openly and frankly at LOG-IN instead of making us come here, then making us go to Lime Light, and finally making us go to the owner of the cables and servers handling transatlantic net traffic. That's my take anyway. -Karl
Ares Helix NunyaBizzness Phobos Alliance	Posted - 2008.06.23 08:51:00 - [166] Edited by: Ares Helix on 23/06/2008 08:52:25 Originally by: Zetjur Jilnou I think it's great to see so many people finally holding CCP responsible for the stability of the entirety of the internet. Er, no, what people are sayin is that they pay for reliable service, and as such, expect to be able to play the game they pay for, when they want (allowing for downtime of course) To put it another way: If CCP were a hotdog vendor and ran outta hot dogs because of a missed delivery, they'd have to close or what? sell pieces of bread with onions, cheese and ketchup, which I doubt anyone would pay normal price for! I get where CCP is on this, but to be fair, it's player's money that is going to waste here. Ok punkin? Mean time: I've got the lil message about uninstalling the lil patch that brought this about, clicked yes, nothing happened, still gettin disconnects (if I connect at all!) Good to see CCP are workin on it though! Good luck guys!
FullBoat Center For High Times	Posted - 2008.06.23 08:57:00 - [167] Edited by: FullBoat on 23/06/2008 08:59:32 I work for an ISP, and we were having an issue with Limelight as well. For all of you that don't know, they are a content delivery company. Pics/Videos/Updates. They do some Windows updates from the sounds of it. Now, starting on Thursday, one of our DS3's was being DoS and all of the traffic was coming from limelight IP's. It was so bad, it took out aprox 1200 sites that run on that connection. That's a lot of traffic. Now, I think they have finally fixed that. Now, saying that.. I'm still getting disconnects. I'll be running just fine for about 2 hours, and then every 5 min I'll get killed. Sometimes it'll be 1 of my clients, sometimes both. So, I think that kind of rules out "internet" issues. Just some info.
Dmian Starline Engineering Corporation	Posted - 2008.06.23 09:33:00 - [168] Originally by: Ares Helix Edited by: Ares Helix on 23/06/2008 08:52:25 Originally by: Zetjur Jilnou I think it's great to see so many people finally holding CCP responsible for the stability of the entirety of the internet. Er, no, what people are sayin is that they pay for reliable service, and as such, expect to be able to play the game they pay for, when they want (allowing for downtime of course) To put it another way: If CCP were a hotdog vendor and ran outta hot dogs because of a missed delivery, they'd have to close or what? sell pieces of bread with onions, cheese and ketchup, which I doubt anyone would pay normal price for! I get where CCP is on this, but to be fair, it's player's money that is going to waste here. Ok punkin? Mean time: I've got the lil message about uninstalling the lil patch that brought this about, clicked yes, nothing happened, still gettin disconnects (if I connect at all!) Good to see CCP are workin on it though! Good luck guys! No, if CCP were a hotdog vendor, thi is like an accident three blocks away with a police line that you're unable to cross. The guys from the other part of the town are still able to eat their hotgods quite happily... This is a problem NOT related to CCP, but rather to an american ISP. I understand the frustration of american players (I'd be frustrated as well in the same case) and hope the issue is solved as quickly as possible. But putting a notice, alerting ALL the players becasue of an external problem that's affecting only A PART of the players is not the best way to hanlde ---- Eve Alpha - The font of Eve - Get it here
DeltroniousSlave	Posted - 2008.06.23 09:46:00 - [169] Well I just quit with my ISP over this but they were useless anyway... Flaming CCP is not going to help there are too many connections between them and any other user that they have no control over. A typical user goes through numerous steps eg. User<->userisp<->nationalprovider<->internationalconnection<->nationalprovider<->CCPISP<->CCP If there is a problem with any "nationalprovider" to "internationalconnection" then it actually has nothing to do with CCP or their provider and them changing ISP is not likely to solve it as it still might use the same backbone. You'd probably also find that its only one particular "protocol" that is "broken" and therfore other internet traffic works fine. Just do what I do and call your isp and flame them and then change ISP. Doesn't help any, but makes you feel like you're doing something.
TheMailman GreenSwarm Atlas Alliance	Posted - 2008.06.23 10:06:00 - [170] Edited by: TheMailman on 23/06/2008 10:06:23 i dunno what kind of miracle sauce someone applied somewhere, but it stopped disconnecting me bout an hour ago(kept disconnecting me since last downtime every 3minutes or so), double yay to whoever fixed it(or if it fixed itself, then just yay) edit: just got disconnected. i fail

Delphi Disra Dawn of Fire imPure.	Posted - 2008.06.23 10:08:00 - [171] DC'd over 15 times today... c'mon now...
Nereni Valacon Genesis Inc	Posted - 2008.06.23 10:09:00 - [172] Limelight Networks are the WORST IP carrier that I have ever come across. They provide backbones to many other online games and utilities (including Steam, if I recall correctly), and all of them have frequent issues with disconnections and lag. CCP would be exceedingly intelligent to ditch Limelight and find a better carrier. There are certainly plenty of better ones out there than Limelight.
Ilene D'over	Posted - 2008.06.23 10:24:00 - [173] Originally by: Commander Glorn Edited by: Commander Glorn on 23/06/2008 05:10:54 Is this going to get fixed or am I never going to play EVE again? BTW it doesn't matter if its CCP's fault or CCP's provider, CCP choose to use them and not have any backups, therefore CCP is to blame since it is unable to fulfill its promises to its customers. So did you take lessons on being a moron or does it come naturally because that is the stupidest comment I have read all day. If they are the only ISP in the area then CCP does not have a choice as to who they connect through. And if they are the only ISP then obviously there would be no backup. I suggest you raise your knuckles occasionally as you drag your hands behind you. That way the hair of the back of your paws will match the hair on your palms.
Breyguhn F'lorn Kaminjosvig Mournival Alliance	Posted - 2008.06.23 10:35:00 - [174] Edited by: Breyguhn F''lorn on 23/06/2008 10:37:07 Originally by: Nereni Valacon Limelight Networks are the WORST IP carrier that I have ever come across. They provide backbones to many other online games and utilities (including Steam, if I recall correctly), and all of them have frequent issues with disconnections and lag. CCP would be exceedingly intelligent to ditch Limelight and find a better carrier. There are certainly plenty of better ones out there than Limelight. Ever had to go through Open Transit??? They were beyond a joke :(. Had this issue in other online games & at the end of the day there's not a lot the game provider can do about it, if the backbone is bourked for whatever reason then the backbone is bourked. The people to complain to are your ISP who should then take it up with the backbone provider. To do this provide your ISP with the issue you are suffering in as much detail as possible. 1 tracert doesn't cut it, I use a freeware tool to trace connection issues which can trace the route over multiple time periods (an hour should be sufficient tbh) & give a graphical output which you can send to your ISP. This is the best way to deal with it, if CCP want it you can send it to them too so that they can send it to Limelight (though I'd check with CCP if they want this info before you all bombard them). (no idea on forum rules on freeware so I'm not going to link it - I'm sure that you can either find it yourself or someone who has read the rules will let you know if it's a linkable thing).
Ares Helix NunyaBizzness Phobos Alliance	Posted - 2008.06.23 11:03:00 - [175] Originally by: Dmian No, if CCP were a hotdog vendor, this is like an accident three blocks away with a police line that you're unable to cross. The guys from the other part of the town are still able to eat their hotgods quite happily... This is a problem NOT related to CCP, but rather to an american ISP. I understand the frustration of american players (I'd be frustrated as well in the same case) and hope the issue is solved as quickly as possible. CCP put this same thread to deal with this problem. It is a temporary problem to only a part of the players. If you want to do something, ask your ISP with an alternative route, or just demand the service you payed for. But so far, the CCP servers are up and (if you find a safe route for you packets) you are quite able to get the service from CCP that you pay for, that's the same service we are enjoying right now in the rest of the world. Question CCP when this page says the servers are down when they shouldn't, or when they blow it with a serious bug. This is not the case. So call your ISP and ask them why they can't offer a redundant connection and why you're loosing packets when you shouldn't. Edit: the part of the notice didn't make sense, sorry. Sigh: I wasn't flaming them. OK Better explanation: If I have a phone based business and I have a connection that interupts say half of my clientelle then in order to keep them happy, so they don't leave and go to the competition, I get it sorted. :) Now, if this is a problem that they can fix, I'd let them know how they can fix it. If it's a problem my carrier needs to fix, I keep my customers up to date with my carriers progress. Finally, if my carrier is unable to correct said problem within an acceptable timeframe, I find another carrier who will be more reliable! :) It's not really rocket science! (pardon the sci fi reference!) OK, so to clarify; - I know ccp's providers are workin on it = all good - I know where to look for info on it = all good - I don't know if there's anything I can do to fix it from my end - not so good As I've said, I can't see how CCP are at fault here, but at the same time, their paying customers (from the greater pacific area) are the ones who end up out of pocket...
Dmian Starline Engineering Corporation	Posted - 2008.06.23 11:03:00 - [176] Originally by: Nereni Valacon Edited by: Nereni Valacon on 23/06/2008 10:27:33 Limelight Networks are the WORST IP carrier that I have ever come across. They provide backbones to many other online games and utilities (including Steam, if I recall correctly), and all of them have frequent issues with disconnections and lag. CCP would be exceedingly intelligent to ditch Limelight and find a better carrier. There are certainly plenty of better ones out there than Limelight. EDIT: For those of you who are saying that this is not CCPs fault, you are only partially correct. CCPs hardware is not at fault here, nor is their software. The problem lies with their backbone provider. While this is not strictly CCPs problem, they are at fault for choosing such a terrible carrier. Also, to those who are of the opinion that this is affecting US players only, you are dead wrong. This issue is also affecting Australian players (myself being one of them) and more than likely players in other parts of the world. Just because Limelight are a US carrier, does not mean that their problems will affect only US players. Please do not offer your 'expertise' on a subject that you don't know anything about, because quite frankly nobody wants to hear it. Well, it's true. Limelight is a Content Delivery Network, much like Akamai or Level3. They have a wide network of serves all over the world and serve a lot of countries and companies. But in this case, the problem is not Limelight's really, but a problem with Global Crossing, a company laying cables for Limelight. This problem is affecting mostly USA players and also people in the Asia-Pacific (Australia, Japan, etc.) So far, european players are not affected by this problem. Do any of you see a notice on the websites of Limelight or Global Crossing? So, the companies causing the problems says nothing and nobody complains. But the company (that's a customer of Limelight) not causing the problem, affected by the other companies problems, regards it, tries to give as much information as they have, and everybody is angy complaining here. Again, there's nothing CCP can do now about it. Maybe they can ditch Limelight and go with another CDN, but you can't do that in a very short timeframe, and it's not a decision you take lightly and just for one incident. It's not easy to choose the right provider. Be sure that, if CCP consider that Limelight is not the right CDN for Eve, they'll probably go with another company. CCP wants their players to be able to play Eve without problems or interruptions. But no network is immune to problems, and they try to deal with it the best they can. Hey!, s**t happens. Let's hope the problem is solved soon. ---- Eve Alpha - The font of Eve - Get it here
Dmian Starline Engineering Corporation	Posted - 2008.06.23 11:08:00 - [177] Originally by: Ares Helix Sigh: I wasn't flaming them. OK Better explanation: If I have a phone based business and I have a connection that interupts say half of my clientelle then in order to keep them happy, so they don't leave and go to the competition, I get it sorted. :) Now, if this is a problem that they can fix, I'd let them know how they can fix it. If it's a problem my carrier needs to fix, I keep my customers up to date with my carriers progress. Finally, if my carrier is unable to correct said problem within an acceptable timeframe, I find another carrier who will be more reliable! :) It's not really rocket science! (pardon the sci fi reference!) OK, so to clarify; - I know ccp's providers are workin on it = all good - I know where to look for info on it = all good - I don't know if there's anything I can do to fix it from my end - not so good As I've said, I can't see how CCP are at fault here, but at the same time, their paying customers (from the greater pacific area) are the ones who end up out of pocket... Trust me, I understand you. But I believe CCP has no more information than you and me. If you go to the websites of Limelight or Global Crossing, not a word is there about the problem. Sometimes, when you have big problems you concentrate all your efforts on solving that problems, more that on communicating what's going on. So I guess those two companies are just trying to solve the problem and not relaying the status to their customers. ---- Eve Alpha - The font of Eve - Get it here
Ares Helix NunyaBizzness Phobos Alliance	Posted - 2008.06.23 11:11:00 - [178]
Oris Oracle	Posted - 2008.06.23 11:34:00 - [179] It's great that the PLAYERS have to track down in detail as to what the problems are. I thank you all for that. It's a pretty poor showing on CCP's "customer service" for providing one ambiguous/vague post as to what the problem is with no follow up since that one initial post.
Frank Horrigan	Posted - 2008.06.23 11:56:00 - [180] Originally by: Oris Oracle It's great that the PLAYERS have to track down in detail as to what the problems are. I thank you all for that. It's a pretty poor showing on CCP's "customer service" for providing one ambiguous/vague post as to what the problem is with no follow up since that one initial post. QTF... CCP your masses are quite intelegent (even tho I spelled that wrong, sorry I just never care to check as long as you can read it) and smart-capable. (haha, now im just being a genius eh?) You should consider, explaining the issue in detail, maybe we wont have these 10 page threads then? Or do you just want us all to learn a little problem solving skills? Honestly though, I feel like our forum team could replace 99.9% of the worlds customer support or technical issue specialists, and we would actuilly be able to manage just about any problem/system in the world. It's that bad lol.

Marso Neiliev	Posted - 2008.06.23 12:05:00 - [181] Originally by: Dmian Trust me, I understand you. But I believe CCP has no more information than you and me. If you go to the websites of Limelight or Global Crossing, not a word is there about the problem. Sometimes, when you have big problems you concentrate all your efforts on solving that problems, more that on communicating what's going on. So I guess those two companies are just trying to solve the problem and not relaying the status to their customers. And that's what a lot of us have problems with - not relaying the status to their customers. Just FYI, I'm not rebuking you, Dmian. This is more for the people telling us to stop whining, as they apparently aren't getting it. And since it seems to be analogy time... Imagine a really, really bad car accident on the highway - let's say a 20-car pileup completely with gas tank explosions that pretty much destroys a huge section of road. If it's just occurred minutes ago, it's natural to assume that the news teams haven't gotten there to report it just yet, so people traveling that route will run across it and suffer major delays without any warning ahead of time. Complaining at that time that no one warned you is a little presumptuous, as it would require nothing short of a psychic. Now, imagine that two or three weeks later, the repair teams are still out there trying to reconstruct the road, clear the wreckage, move the bodies, etc., and the news still hasn't covered it at all - not by radio, not on TV, not in the newspapers, nothin'. Eventually, after the first few days, most people driving on that road will realize that their usual route is a no-go and find alternate routes. However, how ***ed do you think they'd be that this utter devastation didn't even warrant a 30-second clip on the local news? More importantly, how many people do you think would rely on that news source for information anymore? Basically, the moment CCP found out this problem wasn't fixable on their end, they were supposed to take on the responsibility of the proverbial news team - they can't fix it, but they sure as hell can tell the people paying them about what's going on and keep them updated. But they haven't. Instead, we (the paying customers) have gotten to the point where we had to do the equivalent of interviewing the clean-up crews ourselves* to keep updated. To sum up, instead of doing what little they can in this situation and keeping us posted, CCP has decided to just sit back and wait for things to be fixed, leaving us in the lurch. We're essentially doing CCP's job for them. Now, if you're cool with that, fine. But I don't pay a car mechanic to hand me a wrench and some lugnuts and wish me luck, I don't pay a teacher to tell me to look stuff up on the internet, and I don't pay a game company to log onto their forums and ask other players why I can't play the game.
Kotami	Posted - 2008.06.23 12:41:00 - [182] At some point during the night my routing path changed from Limelight to PCCW and then through some ISP named Ripe in Amsterdam. Not sure if this happens normally this time of day (have never looked in the morning). Guess i'll find out tonight. Has anyone else's routing pattern changed?
Mathafern	Posted - 2008.06.23 13:04:00 - [183] Lol at the "see here" references in other threads pointing to this thread. Granted, this isn't CCP's fault, but they should consider giving more of an update than just one reply in one post. This is a serious matter for those affected, not to mention annoying. I can see the humor value for those not affected; but if it goes on too long I think it will hurt the game, as there's no point in playing if you're just going to disconnect every 5 minutes. A shame since Eve really is unique, and a very quality game.
VC Commandor	Posted - 2008.06.23 13:08:00 - [184] I wasted my time trying to fix this problem. Of course, I could not. CCP should have informed us as soon as possible.
Amadeus Minzart	Posted - 2008.06.23 14:07:00 - [185] This isn't CCP's fault. And they are doing something about it. Since you have all this free time on the forums, maybe you could read some of the other threads related to this issue. The Devs might be able to post what they are doing about the situation if they didn't have to browse through various threads and read everyone's trolling posts repeatedly just to link them back to this thread.
Trig Onami Royal Mayham	Posted - 2008.06.23 14:14:00 - [186] Limelight has 1,800 customers+ They're monopolizing the ISP sector. By doing this, they're growing too fast and cannot keep up with demand. Scenario 1: 5 years ago, Limelite was probably a puny company with an excellent service delivery ratio. Top of the line everything. More then enough servers to please all it's customers with ease, including CCP. But getting "HUGE" overnight and growing exponentially over the past 2 years with customers such as Microsoft's Silverlight, EA Games, and other quite popular brands jumping on the bandwagon, increasing traffic and essensially developing this "they pay more so they get better service" mentality was set forth for all it's customers. Because of this, EVE ONLINE is still riding on the old train, while Microsoft gets the Xeon clusters to toy with. I've already said this before: Internet fees are just like gas prices. The more the demand rises, the more costs rise. And those costs are beginning to show their ugliness across the globe in all sectors. Gas, 1990: Regular - 45 cents per liter Premium - 48 cents per liter Full Serve(Reg) - 50 cents per liter Gas, 2008: Regular - 135 cents per liter Premium - 143 cents per liter Full Serve(Reg) 145 cents per liter compare with Internet, 1990: Regular - 140$ per month Premium - Up to 2,000$ per month Internet, 2008: Regular - 400$ per month Premium - Up to 10,000$ per month Loaf of bread, 1990 87 cents Loaf of bread, 2008 229 cents Service level in ALL sectors, 1990 AMAZING Service level in ALL sectors, 2008 flushes toilet nuff said.
Obsequious Woe Wicked Weasels	Posted - 2008.06.23 14:14:00 - [187] Edited by: Obsequious Woe on 23/06/2008 14:14:24 http://oldforums.eveonline.com/?a=topic&threadID=804660&page=1 ^^ just got an update from CCP explorer in that thread.. during DT they dropped peering through Lime .. it's been sweet for me since then... so lets all get together and have a group hug for stable net. OW
Cyxopyc The Dead Parrot Shoppe Inc.	Posted - 2008.06.23 14:19:00 - [188] This has happened before, probably for more than one period of time in the past. When it happens it tends to manifest as loss of connectivity between some EVE users and the EVE server for 1-60s at a time. These customers find the problem occurs repeatedly over a few hours each day, perhaps more than once each day. If the loss lasts longer than about 10 seconds the EVE server/client connection fails. The last time I noticed it I contacted Limelight Networks and brought the problem to their attention. LLNW trouble The difference this time is CCP has posted about it so must know about it and is taking care of it. /me cheers! I would have been on top of it sooner but I've had computer trouble combined with loss of EVE client settings and other miscellaneous trip ups keeping me from playing EVE for any length of time the last few days. At the moment it appears my connection route to EVE has seen some changes since 10 hours ago. I'm crossing my fingers == Support fixing the EVE UI
Haakelen Force d'action navale	Posted - 2008.06.23 14:27:00 - [189] Yeah, it's been good since DT for me. Can't say CCP isn't paying attention anymore

CCP Major Gormur	Posted - 2008.06.23 14:59:00 - [190] Edited by: CCP Major Gormur on 23/06/2008 15:03:41 We have been looking in to the connection issues from the time we found out about them. Our network administrators have been going over all of our network to make sure everything is working from within the Tranquility cluster. We have concluded that things are working well and have established that the problem is a inter connection between ISPÆs. It seems that there are technical problems, or otherwise, between some ISPÆs, which is affecting LimeLightùwhich is one of the three major connections for EVE Online. We have now disabled our connection to LimeLight and sent them a request for a full report on what is going on. We have received a reply from LimeLight saying that is not a problem directly on the LimeLight network but ISPÆs connected to them. We will keep the LimeLight connection closed until we have received a full report from them on what happened and proper assurances that this will not be happen again in the future. We will keep you posted and update you with information as soon as we receive it. Regards, Major Gormur EVE Virtual World Administrator Major Gormur EVE DevTeam


True Boats	Posted - 2008.06.23 15:00:00 - [191] Edited by: True Boats on 23/06/2008 15:03:15 [snip flame](you had to respond while i was typing.) THANK YOU!
Maelia Gurast	Posted - 2008.06.23 15:04:00 - [192] Originally by: CCP Major Gormur We have been looking in to the connection issue from the time we found out about them. Our network administrators have been going over all of our network to make sure everything is working from within the Tranquility cluster, we have concluded that things are working well and we have established that the problem is a inter connection between ISPÆs (Internet Service Providers). It seems that there are technical problems, or otherwise, between some ISPÆs, which is affecting LimeLight which is one of the three major connections for EVE Online. We have now disabled our connection to LimeLight and sent them a request for a full report on what is going on. We have received a reply from LimeLight saying that is not a problem directly on the LimeLight network but ISPÆs connected to them. We will keep the LimeLight connection closed until we have received a full report from them on what happened and that this will not be happening again. We will keep you posted and update you with information as soon as we receive it. \o/ Thanks for the update. Hope she works now. Regards, Major Gormur EVE Virtual World Administrator
Ofoz Jackson	Posted - 2008.06.23 15:40:00 - [193] Originally by: CCP Major Gormur Edited by: CCP Major Gormur on 23/06/2008 15:03:41 We have been looking in to the connection issues from the time we found out about them. Our network administrators have been going over all of our network to make sure everything is working from within the Tranquility cluster. We have concluded that things are working well and have established that the problem is a inter connection between ISPÆs. It seems that there are technical problems, or otherwise, between some ISPÆs, which is affecting LimeLightùwhich is one of the three major connections for EVE Online. We have now disabled our connection to LimeLight and sent them a request for a full report on what is going on. We have received a reply from LimeLight saying that is not a problem directly on the LimeLight network but ISPÆs connected to them. We will keep the LimeLight connection closed until we have received a full report from them on what happened and proper assurances that this will not be happen again in the future. We will keep you posted and update you with information as soon as we receive it. Regards, Major Gormur EVE Virtual World Administrator Thank you!
project 109	Posted - 2008.06.23 15:41:00 - [194] Aint just limelight, I get cut from the game at least half dozen times a day, this being over the last week or so, but internet is fine, i'm on BT in the uk, and my mate who plays gets it too. strange how over a week we get all this.
project 109	Posted - 2008.06.23 15:42:00 - [195] .... sorry right near your servers, so it aint a weakening link over distance etc !
Mlagio	Posted - 2008.06.23 15:42:00 - [196] I dont think there is a problem with ISP or any connection service. Since last 3 patches deployed i got issue with ccp file which dumps my memory and resets whole sys. That problem apearace every few hours. My conn is good ther is no issues with that.
Wa'roun Eve University Ivy League	Posted - 2008.06.23 15:44:00 - [197] psssst...your link on login does not work Join channel: "Eve University" or read here
Mike Seary	Posted - 2008.06.23 15:48:00 - [198] I just got done talking with some Limelight representatives and, just for the record, Limelight's claiming that everything's gravy on their end. ...so somethings a bit fishy. The patriot's blood is the seed of Freedom's tree.
Emrys Ap'Morgravaine Universal Securities	Posted - 2008.06.23 15:48:00 - [199] Originally by: Zanpt ...My cable used to get to London by Level 3, which also had some of the problems llnw.net frequently has, but less often. gah, the folks at level 3 are bloomin' useless, a lot of folks around my area had massive problems for about 2 months (ironically, about this time of year '07) I guess it was just someone elses turn to get humped by the system In all seriousness though, given the infrastructure required to feed TQ and the almost wilful inability for certain big UK firms to do anything about regular maintenance & upgrades, I'm always semi-surprised we dont see problems like this more often. There's always been a small part of me thats questioned why CCP have TQ setup in London, was there not somewhere better? Mars maybe? Em. -=-=-=-=- Reformed Carebear. Much bear, zero care. -=-=-=-=-

CCP Lingorm C C P	Posted - 2008.06.23 15:49:00 - [200] Originally by: Wa'roun psssst...your link on login does not work Fixed ... damn sneaky spaces. CCP Lingorm CCP Quality Assurance QA Engineering Team Leader Originally by: Lord Fitz Eve is to WoW as Wow is to an 8 player game of Unreal Tournament.


IHaveTenFingers ADVANCED Combat and Engineering	Posted - 2008.06.23 15:50:00 - [201] It worked great, seriously, i didnt have any connection issues until you closed limelight. -TF
Sekhpty	Posted - 2008.06.23 15:55:00 - [202] I can only say that my connection problems have been solved, as EVE concernes. So I am very happy with that. I still have some connection problems due to my network hardware and wiring... I found out that having a family network and/or bad wired connections produce my hangs ups. So I want to give EVE team two thumbs up!!
Valkorsia Celestial Janissaries Curatores Veritatis Alliance	Posted - 2008.06.23 16:01:00 - [203] LimeLight would be the dregs. Dump them completely and find someone else. If you go back to them, you will have nothing but constant issues, despite their promises to fix. Get out of the contract with them while you can CCP.
Arda Xi	Posted - 2008.06.23 16:03:00 - [204] I just ran a traceroute to the Tranguility server, and apparently I do not connect through LimeLight. So it isn't everyone's problem.
Ruttel Almarie	Posted - 2008.06.23 16:04:00 - [205] LoL, you all think that is bad, since the new patch yesterday my computer crashes whenever i fire a missile, etc. now i have to play with every graphics option OFF.
theteck	Posted - 2008.06.23 16:05:00 - [206] no more limelight in traceroute i continu to monnitoring i hope this fix the problem ty ccp
pickup truck	Posted - 2008.06.23 16:07:00 - [207] Originally by: CCP Major Gormur Edited by: CCP Major Gormur on 23/06/2008 15:03:41 We have been looking in to the connection issues from the time we found out about them. Our network administrators have been going over all of our network to make sure everything is working from within the Tranquility cluster. sure hope these arent the same guys who check the server logs on my petitions....... yeah we checked there was never any lag on any eve server.... so go get bent. lmao
Scoobie Snacks Ship Solutions Incorporated	Posted - 2008.06.23 16:08:00 - [208] Edited by: Scoobie Snacks on 23/06/2008 16:08:45 Message from Limelight to CCP about the connection loss I'm sorry but there is nothing in our logs that indicate there was a problem. I am sorry for your network loss and I wish you the best of luck to the recovery of your packets.
Black Necris Einherjar Rising Cry Havoc.	Posted - 2008.06.23 16:12:00 - [209] Originally by: Scoobie Snacks Edited by: Scoobie Snacks on 23/06/2008 16:08:45 Message from Limelight to CCP about the connection loss I'm sorry but there is nothing in our logs that indicate there was a problem. I am sorry for your network loss and I wish you the best of luck to the recovery of your packets. LMAO "Whenever I hear any one arguing for slavery I feel a strong impulse to see it tried on him personally." Your signature exceeds the maximum allowed filesize of 24000 bytes -Rauth Kivaro ([email protected])
Mike C NailorTech Industries	Posted - 2008.06.23 16:16:00 - [210] Originally by: Rokaan 30+ disconnects in the last couple of hours. From here in .au it presents as packet loss of up to 100% at nodes a couple of hops from the server. Some examples: Traces run following disconnects (GMT +10) 22-Jun-08 16:23:15 - 80% loss at 69.28.171.94 tge7-2.fr3.lon.llnw.net 16:46:39 - 50% loss at 69.28.171.202 ve2002.fr4.lga.llnw.net 17:06:10 - 70% loss at 69.28.171.202 ve2002.fr4.lga.llnw.net 17:08:00 - 30% loss at 69.28.171.202 ve2002.fr4.lga.llnw.net 17:13:47 - 60% loss at 69.28.171.202 ve2002.fr4.lga.llnw.net During the week I usually connect through only 2 or 3 of these 69.26.171.x nodes, but on weekends (like now) my packets are being bounced through nine of them, incidently near doubling my latency. So these belong to "Limelight" eh? Someone there deserves a pink-slip. This isn't an isolated event, about every disconnect I've bothered to look into over the last few months has presented as a problem at a node with an ip of 69.28.171.x Rok. http://en.wikipedia.org/wiki/Limelight_Networks Says they are based out of Temple, Arizona, USA. 69.28.171.94 - IP registers to Temple, Arizona 69.28.171.202 - IP registers to Temple, Arizona Also, llnw.net is a redirect to limelightnetworks.com ________________________________________

rowbin hod Brutor tribe	Posted - 2008.06.23 16:18:00 - [211] Problem is that CCP buy IP transit from Telecity, who can't run a datacentre, much less a network....
Mankirks Wife	Posted - 2008.06.23 16:27:00 - [212] Works for me - no DCs at all today. buys the folks at CCP a round of beers
Manina Boat Republic Military School	Posted - 2008.06.23 16:28:00 - [213] iirc Limelight are a content distribution network, which basically offloads static content from the main EVE cluster and caches it on servers located "closer" to users, i.e. at peering points where ISP's networks come together. This is intended to relieve the load on the EVE cluster because not every client request for content has to go to that origin, and should also reduce the number of hops taken to traverse the internet and retrieve that data. Those pilots who are showing traceroutes with packets bouncing around inside the Limelight network are definitely proving that LL are having major problems at their end. Sack them and go with Akamai immediately!!! (Note: I'm not sponsored by Akamai I just use them at work with no probs at all )
rowbin hod Brutor tribe	Posted - 2008.06.23 16:34:00 - [214] Edited by: rowbin hod on 23/06/2008 16:34:43 Originally by: Manina Boat iirc Limelight are a content distribution network, which basically offloads static content from the main EVE cluster and caches it on servers located "closer" to users, i.e. at peering points where ISP's networks come together. This is intended to relieve the load on the EVE cluster because not every client request for content has to go to that origin, and should also reduce the number of hops taken to traverse the internet and retrieve that data. Those pilots who are showing traceroutes with packets bouncing around inside the Limelight network are definitely proving that LL are having major problems at their end. Sack them and go with Akamai immediately!!! (Note: I'm not sponsored by Akamai I just use them at work with no probs at all ) Akamai are definitely the premier content distribution network :) Though I'm surprised that something as involved as Eve would use a CDN to reach its clients. I can certainly see the benefits for downloads, streaming, etc, but I can't even fathom how Eve would be distributed from a central cluster out via a CDN.... EDIT: spelling
ForsakenLove	Posted - 2008.06.23 16:41:00 - [215] Ok so please let me get this straight... I loose my brutix due to connections cutting off(it was so frustrating lost count after 20+ disconnections within the span of an hour I stopped playing), and because it's not CCP's "fault" and in fact Limelight's "fault" I'm more than likely going to be denied reimbursement? Yes It seems like I'm bagging out CCP but I've never even heard of "limelight" before as I live in Australia, as my ISP is OptusNet and there were no problems with My ISP during the connection issues. So what happens now may I ask? I'm all for CCP saying it's not their fault, but if it's not my fault either do I still get a reimbursement or not? Cheers ForsakenLove As I'm going to guess CCP has a Shtload of petitions due to this that they have to responed to.
Manina Boat Republic Military School	Posted - 2008.06.23 16:41:00 - [216] Originally by: rowbin hod Edited by: rowbin hod on 23/06/2008 16:34:43 Akamai are definitely the premier content distribution network :) Though I'm surprised that something as involved as Eve would use a CDN to reach its clients. I can certainly see the benefits for downloads, streaming, etc, but I can't even fathom how Eve would be distributed from a central cluster out via a CDN.... EDIT: spelling I'm a bit surprised by that too. I wouldn't have thought there would be too much static content, especially given the size of the client. Mind you, I don't know if it's changed recently but every time you jump into a system the client sends requests to the cluster to get the latest content of the billboards at the gates
TheNBK	Posted - 2008.06.23 16:47:00 - [217] For me this game is now unplayable. I would not trust he game in a mission and certainly not the pipe thru the Scaldingpass.
Scoobie Snacks Ship Solutions Incorporated	Posted - 2008.06.23 16:47:00 - [218] Client downloads a great deal of static content. Much of it is viewable in the cache folder.
Pr1ncess Alia Perkone	Posted - 2008.06.23 16:51:00 - [219] Originally by: Emrys Ap'Morgravaine Originally by: Zanpt ...My cable used to get to London by Level 3, which also had some of the problems llnw.net frequently has, but less often. gah, the folks at level 3 are bloomin' useless, a lot of folks around my area had massive problems for about 2 months (ironically, about this time of year '07) last summer was an interesting time. this summer seems to be going much better. what i can say is, i'm pretty sure nothing at l3 is borked in this whole mess. i'm not going to lie our euro market and some other subdivisions of the company can sometimes leave something to be desired but for the most part our backbone is pretty dam solid. in fact i think ccp would do better using more of our network than some of the ppl they are using now. honestly in this business, the 99.999% SLAs are fairy tales at best and are more wishful thinking on behalf of sales ppl and the ones that sign the papers than actual performance. from a person that works with a large number of big big content providers and isps , i'm fking suprised the internet works at all
K'na	Posted - 2008.06.23 16:53:00 - [220] Originally by: Silvenoshi It isn't Limelight, it is the physical lines/servers that transport the information. Global Crossing owns and fixes these lines/servers. Silv wether its limelight. limewire or corona with a lime twist.. im paying ccp...i believe it is their responsability to take care of us gamers :)

Manina Boat Republic Military School	Posted - 2008.06.23 16:53:00 - [221] Originally by: Scoobie Snacks Client downloads a great deal of static content. Much of it is viewable in the cache folder. Ah yes - good thinking !! The trouble is I wonder how many pilots with connection issues have hit the "Clear cache" button thinking "That should sort it then" since that's pretty much been CCP's advice as a first step for lots of previous issues.
Jung Hi	Posted - 2008.06.23 16:54:00 - [222] Just wanted to say I'm from the UK and have never had any connection problems with the servers, only times I have ever been dis-connected have been due to my wireless connection failing. If the root of the majority of users connection problems is LimeLight, then surely it's a good thing that CCP have identified this, and that they are trying to get them to address the issues? Losing a ship/items/getting pod killed etc. due to disconnection is never fun (and yes, I have had this happen to me - but due to my wireless as mentioned above) however at the end of the day, it's not CCP's servers that are causing the problems - they are all functioning correctly, and therefore it's not actually their responsibility to reimburse you. If CCP reimbursed everyone that lost things due to connection problems, frankly I doubt they'd ever have time to do anything else. If you still need someone to blame, blame your ISP and/or LimeLight. Just my $0.02
Vox Starbringer	Posted - 2008.06.23 16:57:00 - [223] I wish I had more time to read ALL of the replies. I'd like to mention that according to the guys I play with all of the dc issues seem to be focused on the west coast of the US. I'm hearing reports from Alaska, Hawaii, California, and I just read about some guys in Australia having problems I think. I'm curious, is there anyone on the east coast of the US having any serious problems? I have never been disconnected before, and I don't think any of the other east coast guys in my corp have had any problems out of the norm.
Richard Third Future Reflected	Posted - 2008.06.23 16:59:00 - [224] thank you so much CCP! Awesome! I like to see action on issues that affect my most important person! -- You can't do that with a Planet.
TwIsTeDSoLdIeR Federation of Freedom Fighters Executive Outcomes	Posted - 2008.06.23 17:20:00 - [225] Edited by: TwIsTeDSoLdIeR on 23/06/2008 17:24:44 Im wondering if this has something to do with the copyright war between usa and illegal torrents where all the packets are being monitored for P2P connections that all ISP's have agreed to do as of late. sweden is more public about the issue Quote: There is a new law being voted for on the 17th of June here in Sweden. The law would give the government the right to listen to all telephone and internet traffic that crosses the borders outside of Sweden. In reality - it's basically all traffic in Sweden since we're a small nation and Internet is global
BobbyCarter	Posted - 2008.06.23 17:30:00 - [226] Cue CCP employees raging on the LimeLight forum demanding compensation for the unscheduled 'downtime' they experienced. Oh wait, that only happens with MMO customers :p CCP makes the only obvious play and stops giving them their money.
Chris Kovach PitchWise	Posted - 2008.06.23 17:32:00 - [227] As for the Eastern Europe, I had just one DC in last week. It seems that it doesn't affect this side of Europe. ----------------- PiTCHW!SE
richard lynch	Posted - 2008.06.23 17:34:00 - [228] ive lost a drake and a raven to this prolem both where insured oth thats doeasnt help both where in a mission ind i was webbed by time i logged back in ship was popped
Crowbiwan N.A.G.A Corporation	Posted - 2008.06.23 17:37:00 - [229] Originally by: Nadarius Chrome Originally by: Ai Dee So what happens if we are in enemy space from the factional warfare, and we re-connect and there is 20 ships locking on you that very second, do we get ISK in return if we lose the ship? Yep, you get ISK from the insurance policy you took out on the ship you PvP with, which you were no doubt expecting to lose since you're entering a warzone, so would doubtless have insured, right? Originally by: Jeffery Lebowskie Ol I am little upset I lose my Brutix now that not the worst of it I also lost my upgrade hard point that was in it and a few other things I am really not understanding this I lost my connection several times I lost count after 8 You got disconnected more than 8 times, and STILL reconnected and got into a fight? I'm sorry, that ship should have been taken from you as a matter of principal. I stopped trying to do anything more hazardous than arranging my inventory after disconnect #3. Well unfotunatly for me dissconnect #1 cost me a brand new Kronos, which natuaraly CCP refuses to reimburse.
Cyxopyc The Dead Parrot Shoppe Inc.	Posted - 2008.06.23 17:38:00 - [230] Originally by: Vox Starbringer I wish I had more time to read ALL of the replies. I'd like to mention that according to the guys I play with all of the dc issues seem to be focused on the west coast of the US. I'm hearing reports from Alaska, Hawaii, California, and I just read about some guys in Australia having problems I think. I'm curious, is there anyone on the east coast of the US having any serious problems? I have never been disconnected before, and I don't think any of the other east coast guys in my corp have had any problems out of the norm. Vox, Disconnections caused by the problem this thread addresses should not happen as of (roughly) the last downtime. If you continue to have disconnection problems look up this character in game and follow the instructions found in the bio "DisconnectedFromEVE1". The instructions may be a bit out dated but certainly data from PingPlotter will help diagnose the problem. The PingPlotter program is very nice. Cyxopyc == Support fixing the EVE UI

Shiner Bock	Posted - 2008.06.23 17:41:00 - [231] seems to be fixed No DC my only complaint is that when there was a problem there was no warning. I just wish CCP let ppl know before they logged into a more than usual unstable enviroment and let those who wanted to chance loosing there (insert item(s) here). Now that the problem is "fixed", there is a message on the start up screen
Lacerate Quick	Posted - 2008.06.23 17:46:00 - [232] I did some digging from my end (I live in North Carolina) and find the problem to be in the middle of Limelight's network, not in my ISP's connection to the network. Limelight has a serious internal issue that they need to address where they cross the pond. That is where my latency is going to pot on every single trace I run.
Gindolar Dunblane GoonFleet GoonSwarm	Posted - 2008.06.23 17:49:00 - [233] I hope CCP doesn't think that the problem is completely fixed now - disconnects are still making the game completely unplayable for me. All you who don't have this problem anymore are pretty lucky
RuneTday	Posted - 2008.06.23 17:51:00 - [234] Who contracted to use Limelight..... CCP or my ISP provider. This is not a localized problem, but world wide, US to Australia..... CCP contracted Limelight, thus it is a CCP issue.... This should replace all loses since Friday when the disconnect started.... Period, that is customer service!!!!!!!....All others with no loses and active during that period should receive what 50 million isk or something similar for their suffering with the CCP decision to purchase services from Limelight. Yes this is a CCP responsibility as it is a result of their business efforts and decisions.... Can you imagine the international class action lawsuit against CCP from all of its subscribers???? That will cost real $$$$ or Euros or other currencies instead of electronic isk. CCP send electronic meaningless isk as an apology for your poor business choice
Jiggardin	Posted - 2008.06.23 17:56:00 - [235] ncsoft had problems with limelight too. lots of european players had connection problems for several months. london router of limewire. although ncsoft never did that step, that ccp did. closing connections with limewire. grats ccp for this! ++ for customer satisfaction -jigga
Chiana Torrou	Posted - 2008.06.23 17:57:00 - [236] I wasn't affected by this problem. However I would like to nominate Silvenoshi (who doesn't work for CCP) for "CCP customer service employee of the month" The information given was timely and explained the problem in a way that even I could understand. Silvenoshi even updated us on the progress of the call. Well done Silvenoshi
Jiggardin	Posted - 2008.06.23 17:58:00 - [237] Originally by: RuneTday Who contracted to use Limelight..... CCP or my ISP provider. This is not a localized problem, but world wide, US to Australia..... CCP contracted Limelight, thus it is a CCP issue.... This should replace all loses since Friday when the disconnect started.... Period, that is customer service!!!!!!!....All others with no loses and active during that period should receive what 50 million isk or something similar for their suffering with the CCP decision to purchase services from Limelight. Yes this is a CCP responsibility as it is a result of their business efforts and decisions.... Can you imagine the international class action lawsuit against CCP from all of its subscribers???? That will cost real $$$$ or Euros or other currencies instead of electronic isk. CCP send electronic meaningless isk as an apology for your poor business choice sorry, but you just say stupid stuff. its not ccps fault when limewire has problems. ccp did the best and solved the problem. over and out. grats ccp again!
AceMonter Domini Umbrus Free Trade Zone.	Posted - 2008.06.23 17:59:00 - [238] Hey, im from Argentina, and I too have connection down every 5 minutes..! Is my ISP provider ? Lets hope this issue was solved now...
Veinnail Solstice Systems Development Concourse Un-Natural Selection	Posted - 2008.06.23 17:59:00 - [239] guess its too late to blame tiger woods? SSDC HOME "what, you didnt have damage controls fitted?"
Zanpt	Posted - 2008.06.23 18:10:00 - [240] Originally by: GM Zhainius Update 080623 15:03 GMT: ...We have concluded that things are working well and have established that the problem is a inter connection between ISPÆs. It seems that there are technical problems, or otherwise, between some ISPÆs, which is affecting LimeLightùwhich is one of the three major connections for EVE Online. We have now disabled our connection to LimeLight and sent them a request for a full report on what is going on. We have received a reply from LimeLight saying that is not a problem directly on the LimeLight network but ISPÆs connected to them. I believe your conclusion is incorrect. Limelight is blowing smoke up your rears. Since this problem began coincidentally with the optional patch, traceroutes and PingPlotter have clearly shown the reappearance of an old, recurring problem: packet loss and outages in the llnw.net nodes just before the CCP cluster. This is not the first time this has happened and if you don't ditch Limelight it won't be the last. The very fact that Limelight tries to fob responsibility off on another party shows that they are unable or unwilling to deal with it. As long as I have been experiencing connectivity problems with Eve, Limelight has been the source of the problems. I have two Internet feeds. My preferred one happens to get to CCP's London cluster via llnw.net. When I switch to the other one, the connectivity problems vanish. To those who loudly proclaim this is not CCP's fault or problem, you are wrong. Anything that affects CCP's paying customers is CCP's problem whether or not the outages are their "fault." To those who deride the complaints as whines because they see no problem, run down to the Clue Store and buy a clue: CCP has more than one Internet feed in London. Different customers have different ISPs that use different routes to connect to London. Some ISPs use upstream providers who route through Limelight and their customers are suffering unplayable conditions. Other ISPs use other upstream providers who route through the other network paths to reach London and their customers are not experiencing difficulties at this time. If CCP themselves had a clue they would have arrangements with folks in several countries on several continents to be able to ssh or VPN into a box there and run their own traceroutes and other diagnostics back to their London cluster. Then they would clearly see the problems we see and be in a much better position to know what's going on and respond to it. If CCP themselves had a clue they would implement a resilient connnection management layer in Eve to establish virtual connections and gracefully handle loss of TCP "connections." This can be done fairly easily at the application level by reestablishing the TCP connection when lost, and in the servers by providing for such connection reestablishment without loss of Eve "session" states and data. It could be done even more effectively by using UDP instead of TCP and writing their own equivalent of TCP with much more flexible treatment of virtual connections than TCP typically offers. The Eve client presently throws up its hands and exits at the first sign of a problem with the TCP connection to the London cluster. It's not rocket science to do better than that.

zokoo	Posted - 2008.06.23 18:11:00 - [241] Maybe if CCP served beer we would have no dc's?
DeltaFlux Blackwind Securities	Posted - 2008.06.23 18:12:00 - [242] Heh, I love all the "OMG I got disconnected 20 times then I lost my ship!" posts. Does it not occur to these people after the third or fourth drop to warp to a safe spot and then do something other than play EVE for a while? No signature... yet.
Emily Spankratchet Pragmatics	Posted - 2008.06.23 18:15:00 - [243] Originally by: RuneTday Can you imagine the international class action lawsuit against CCP from all of its subscribers???? That will cost real $$$$ or Euros or other currencies instead of electronic isk. Good luck in a class action lawsuit to recover your Internet Spaceships. Your contract, such as it is, with CCP (the EULA) has interesting clauses where they don't guarantee to provide a full or consistent level of service. In fact, they don't guarantee to provide any service. Ignoring for the moment that most EULAs aren't worth the paper they're (not) written on, trying to sue a company that provides an internet service because another service provider fouled up should be very interesting.
Nereni Valacon Genesis Inc	Posted - 2008.06.23 18:25:00 - [244] Edited by: Nereni Valacon on 23/06/2008 18:25:31 Originally by: Zanpt I believe your conclusion is incorrect. Limelight is blowing smoke up your rears. Since this problem began coincidentally with the optional patch, traceroutes and PingPlotter have clearly shown the reappearance of an old, recurring problem: packet loss and outages in the llnw.net nodes just before the CCP cluster. This is not the first time this has happened and if you don't ditch Limelight it won't be the last. The very fact that Limelight tries to fob responsibility off on another party shows that they are unable or unwilling to deal with it. As long as I have been experiencing connectivity problems with Eve, Limelight has been the source of the problems. I have two Internet feeds. My preferred one happens to get to CCP's London cluster via llnw.net. When I switch to the other one, the connectivity problems vanish. To those who loudly proclaim this is not CCP's fault or problem, you are wrong. Anything that affects CCP's paying customers is CCP's problem whether or not the outages are their "fault." To those who deride the complaints as whines because they see no problem, run down to the Clue Store and buy a clue: CCP has more than one Internet feed in London. Different customers have different ISPs that use different routes to connect to London. Some ISPs use upstream providers who route through Limelight and their customers are suffering unplayable conditions. Other ISPs use other upstream providers who route through the other network paths to reach London and their customers are not experiencing difficulties at this time. If CCP themselves had a clue they would have arrangements with folks in several countries on several continents to be able to ssh or VPN into a box there and run their own traceroutes and other diagnostics back to their London cluster. Then they would clearly see the problems we see and be in a much better position to know what's going on and respond to it. If CCP themselves had a clue they would implement a resilient connnection management layer in Eve to establish virtual connections and gracefully handle loss of TCP "connections." This can be done fairly easily at the application level by reestablishing the TCP connection when lost, and in the servers by providing for such connection reestablishment without loss of Eve "session" states and data. It could be done even more effectively by using UDP instead of TCP and writing their own equivalent of TCP with much more flexible treatment of virtual connections than TCP typically offers. The Eve client presently throws up its hands and exits at the first sign of a problem with the TCP connection to the London cluster. It's not rocket science to do better than that. This post is relevant to my interests. CCP take note: UDP DOES exist!
Aidia Nestor	Posted - 2008.06.23 18:35:00 - [245] You must be on the error-side of the Atlantic ;) Here in Sweden I haven't had any disconnects at all. My ISP is Telia
Alpha Otoko Malum Intentio The Fifth Race	Posted - 2008.06.23 18:46:00 - [246] I've gotten to the point of not even bothering to explain things like this, because people don't understand the complex networks consisting of 100's of routers and switches.
Shulak	Posted - 2008.06.23 18:48:00 - [247] Should rename to Lemon-light
Alpha Otoko Malum Intentio The Fifth Race	Posted - 2008.06.23 18:55:00 - [248] About UDP and WHY it wouldn't work for EVE. UDP is a simpler message-based connectionless protocol. In connectionless protocols, there is no effort made to setup a dedicated end-to-end connection. Communication is achieved by transmitting information in one direction, from source to destination without checking to see if the destination is still there, or if it is prepared to receive the information. With UDP messages (packets) cross the network in independent units. * Unreliable - When a message is sent, it cannot be known if it will reach its destination; it could get lost along the way. There is no concept of acknowledgment, retransmission and timeout. * Not ordered - If two messages are sent to the same recipient, the order in which they arrive cannot be predicted. * Lightweight - There is no ordering of messages, no tracking connections, etc. It is a small transport layer designed on top of IP. * Datagrams - Packets are sent individually and are guaranteed to be whole if they arrive. Packets have definite bounds and no split or merge into data streams may exist.
Tuuc Ansam	Posted - 2008.06.23 19:00:00 - [249] The ironic thing is that when network problems are perceived, the first thing people do is start running pings and traces, which compound the issue of a possibly already congested routing device or network fabric. ICMP echo reply and trace packets have to be created/modified and returned by the router, whose primary function is to -forward- traffic. Consequently, network admins may choose to lower the thread priority of ICMP echo replies or disable them entirely to help with the problem, which causes 100% packet loss from the "tracer/pinger" perspective indicating a total route failure to the endpoint. I would encourage us all to allow the network providers to troubleshoot and fix their network, as they have the tools to do so. Regarding congestion in the network and routes through an alternate provider... This is entirely in how the network peers are set up. BGP is a path vector routing protocol that makes routing decisions based on hop count between autonomous systems. Most major, and all transit, providers are their own autonomous systems. If BGP is not configured correctly, routing calculations could favor one provider over another, imbalancing traffic across all connected peers. Additionally, extra hops within a particular system lack consideration for external routing unless the border routers are configured otherwise. For instance if LimeLight experiences trouble within their own network that causes an increase in the internal hop count to the Tranquility server, they may still be a preferred route from an external path perspective, and will still be chosen in AS path routing decisions. It seems that LimeLight has problems not only internally, but also externally with their peering configurations. CCP has only to break the connection with LimeLight, who will advertise to their peers that they cannot find CCP. Then alternate routes can be taken through their other providers.
BELLZYBUB Shade.	Posted - 2008.06.23 19:01:00 - [250] funny my vista comp is disco'in about every 15 min but my windows xp hasent disco'ed not even once.... " SOUL COUNTER DELUXE" THE DEVILS ADVOCATE

Aprudena Gist GoonFleet GoonSwarm	Posted - 2008.06.23 19:13:00 - [251] Originally by: Alpha Otoko About UDP and WHY it wouldn't work for EVE. UDP is a simpler message-based connectionless protocol. In connectionless protocols, there is no effort made to setup a dedicated end-to-end connection. Communication is achieved by transmitting information in one direction, from source to destination without checking to see if the destination is still there, or if it is prepared to receive the information. With UDP messages (packets) cross the network in independent units. * Unreliable - When a message is sent, it cannot be known if it will reach its destination; it could get lost along the way. There is no concept of acknowledgment, retransmission and timeout. * Not ordered - If two messages are sent to the same recipient, the order in which they arrive cannot be predicted. * Lightweight - There is no ordering of messages, no tracking connections, etc. It is a small transport layer designed on top of IP. * Datagrams - Packets are sent individually and are guaranteed to be whole if they arrive. Packets have definite bounds and no split or merge into data streams may exist. See your stupid. The Reason to use UDP is to speed up transfer they already only use TCP for transport as they have their own internal network layer that wraps up sends over tcp and then disassembles it on the other side. I can't tell you how many other MMO's do it this way but its pretty much all of them.
ENDEVOUR STEVE	Posted - 2008.06.23 19:28:00 - [252] This is BS. If this is how internet providers are going to start to charge money for ISP connection they might as well just shot them selfs because theres gonna be a lot of ****ed off that are going to go crazy and kill them all. So what is CCP doing about this issue I know you guys Know, What is CCP doing to prevent this type of crap from happening?
Ma Duka	Posted - 2008.06.23 19:28:00 - [253] I have been reading the 9 pages of constant disconections. I my self am very tired of it ,and i dont have any explanation for it . I do beleave it is CCP problem . the conections to the USA has to be the worst . Who ever heard of loosing a connection while connection. Please get it fixed. regards Ma Duka
Jinlo Fan	Posted - 2008.06.23 19:29:00 - [254] Edited by: Jinlo Fan on 23/06/2008 19:33:54 Has it gotten any better?
Jules Smeg	Posted - 2008.06.23 19:30:00 - [255] Have been afflicted with the recent connection issues via limelight and have noticed some interesting things since you have removed their connection. Firstly the amount of hops from my pc to Eve has been reduced by 2 û YAY. Also the time it takes packets to get to Eve on the whole has also slightly reduced û YAY. NOT having them as an ISP that you pass traffic through is looking like a good idea considering the above observations and the amount of issues that have occurred with ôconnectivity issuesö in the recent past. Jules
TheMailman GreenSwarm Atlas Alliance	Posted - 2008.06.23 19:34:00 - [256] Edited by: TheMailman on 23/06/2008 19:36:03 They've done something about it, atleast it helped for me. Before the downtime my traffic was still going through limelight and i had disconnections frequently. After todays downtime I've only disconnected once which was very likely to be caused by my end of the side. And all that crying about lost ship... ha ha, after 5 disconnections you can be pretty sure its gonna continue until they say something at the forums, logging in knowing youre gonna get disconnected doesnt negate legit kill. (btw I've had a illegit lost or two too, no reimb ) edit: ninja grammar
BRooDJeRo THE BROOD	Posted - 2008.06.23 19:38:00 - [257] I havent had any kicks sofar, but it sounds like some1 needs to upgrade his gear for peektimes.... __________________________________ BRooDJeRo CEO - THE BROOD
PtolemaiosPlato Solomon DEFCON. Hydra Alliance	Posted - 2008.06.23 19:39:00 - [258] Edited by: PtolemaiosPlato Solomon on 23/06/2008 19:44:56 Someone told me, that certain ISPs have started (on request by certain governments and large international companies) to add their own bits to the data transfer, allowing them to analyze what their clients are doing on the Internet. The problem is (besides loss of privacy rights), that this new technology is not fully compatible with those ISPs, which do not support this technology. That is where the interruptions and faults in data transfer occur, because the servers of the ISPs not supporting this spy technology cannot handle the tracking bits and consider them as regular bits (of data, instead as of request of information about the direction of the other bits and their contents). To use this new technology is a certain trend now, more and more ISPs are urged to do so. You won't read too much in the mass media about it, but if you have followed up during the last years, you got some information on that. But those informations never stayed too long on the Internet. When most ISPs are using this new technology (a kind of protocol), then the connection issues which are caused by faulty information interpretation will be resolved. Greetings, thanks for reading, Sven Location: 18¦ 0'33.80"N - 76¦46'52.66"W - Elevation 344 ft Your sig lacks visible EVE-related content. Email us at [email protected] for more information -HornFrog
Jiggardin	Posted - 2008.06.23 19:48:00 - [259] Originally by: PtolemaiosPlato Solomon Edited by: PtolemaiosPlato Solomon on 23/06/2008 19:44:56 Someone told me, that certain ISPs have started (on request by certain governments and large international companies) to add their own bits to the data transfer, allowing them to analyze what their clients are doing on the Internet. The problem is (besides loss of privacy rights), that this new technology is not fully compatible with those ISPs, which do not support this technology. That is where the interruptions and faults in data transfer occur, because the servers of the ISPs not supporting this spy technology cannot handle the tracking bits and consider them as regular bits (of data, instead as of request of information about the direction of the other bits and their contents). To use this new technology is a certain trend now, more and more ISPs are urged to do so. You won't read too much in the mass media about it, but if you have followed up during the last years, you got some information on that. But those informations never stayed too long on the Internet. When most ISPs are using this new technology (a kind of protocol), then the connection issues which are caused by faulty information interpretation will be resolved. sorry, but no traffic is routed through servers. not at tear1 carriers. at least not everywhere in the world :P (hello usa) :)
Karlemgne Tides Of War	Posted - 2008.06.23 19:48:00 - [260] Thank you, CCP! Much appreciated response. Cheers, -K

JoeBear770	Posted - 2008.06.23 19:49:00 - [261] Got dropped/kicked several times yesterday......didn't lose any ships, though I was mid-mission and had to keep going back for drones! My petition was responded to quickly which directed me to this thread. Using Verizon DSL on the eastern seaboard USA. Yes, I did download the new patch.
Kaakao Insidious Existence RAZOR Alliance	Posted - 2008.06.23 19:50:00 - [262] Originally by: Aidia Nestor You must be on the error-side of the Atlantic ;) Here in Sweden I haven't had any disconnects at all. My ISP is Telia Some time last year, telia ****** up all connections from apparently the whole scandinavia (+finland) to eve, wow and couple other online games. :) ----
Zanpt	Posted - 2008.06.23 19:55:00 - [263] Originally by: Alpha Otoko About UDP and WHY it wouldn't work for EVE. Everything you say about UDP is true, but you missed the important part of my message: It could be done even more effectively by using UDP instead of TCP *and writing their own equivalent of TCP with much more flexible treatment of virtual connections than TCP typically offers.* You are clearly not a programmer with any familiarity with TCP/IP application programming. Anyone can write application code to use UDP packets and implement their own *transmission control* -- the "TC" part of "TCP". The programmer can number the packets, attach checksums, process acknowledgement and negative acknowledgement messages from the remote host, retransmit lost messages, etc. In short, all the things TCP does. After all, the packets TCP uses are also "send and forget" except that TCP tracks them, retransmits them, reorders them, and generally maintains a reliable link unless and until it gets a certain class of fatal return to its efforts to send packets to the other host. When TCP gets a fatal return it has no resiliance -- it throws up its hands and returns a fatal status to the application using it. Homebrewed transmission control, though, would be free to handle link and packet problems any way it wishes. Much simpler would be my first suggestion, to use TCP but to build in much more resilience. TCP is like phone calls. If you phone someone and the connection is lost, do you abandon your efforts or do you place the call again? In the case of Eve it would also be necessary to smarten the server side to avoid throwing away user session information on loss of a TCP connection and process new TCP connections that identify themselves as reconnections. It's a bit of work but far short of rocket science.
Rashid Starfury Universal-Corp The Nexus Alliance	Posted - 2008.06.23 19:58:00 - [264] Due to my work, I have not had any significant time to play in the last 48 hours. However, every time I logged in, I got in and I suffered no disconnects. I live in Southern California and connect thru a small cable company which provides both cable and internet service. CCP has provided answers where they could and blaming them for LimeLights issues is inappropriate. As for the mini-patch, I downloaded and patched the first day it was available and I have not had any problems with it or disconnects since the application of the patch. So it is not all Western United States, it is not CCP, so stop making assumptions and check with your own ISPs if the problem continues. I am logged into EVE-Online right now and it seems to be very stable. Rashid Starfury
Leelo Atriedes Viziam	Posted - 2008.06.23 19:59:00 - [265] Originally by: Kaakao Originally by: Aidia Nestor You must be on the error-side of the Atlantic ;) Here in Sweden I haven't had any disconnects at all. My ISP is Telia Some time last year, telia ****** up all connections from apparently the whole scandinavia (+finland) to eve, wow and couple other online games. :) You mean the issue with Cogent? Not really all Telias fault if you ask me.
Kaakao Insidious Existence RAZOR Alliance	Posted - 2008.06.23 20:00:00 - [266] Originally by: Leelo Atriedes Originally by: Kaakao Originally by: Aidia Nestor You must be on the error-side of the Atlantic ;) Here in Sweden I haven't had any disconnects at all. My ISP is Telia Some time last year, telia ****** up all connections from apparently the whole scandinavia (+finland) to eve, wow and couple other online games. :) You mean the issue with Cogent? Not really all Telias fault if you ask me. I didn't investigate it too much, my isp just told me that Telia is the one to blame. ----
Red Rabin	Posted - 2008.06.23 20:00:00 - [267] Quote: We apologise again for the fault in the subtitles. Those responsible for sacking the people who have just been sacked, have been sacked. There are still connectivity problems. Keep looking please.
Orian NiKunni	Posted - 2008.06.23 20:07:00 - [268] As of now I have been on for nearly 3 hours and have yet to be disconnected, last night i was dc'd about 3-4 times an hour if not more at its peak when i decided to log off and call it a night. The jury is still out on this, but atm it appears, at least from my end, that the situation has been resolved. Thats not to say that others are still experiancing issues, so at least there has been a step in the right direction.
Mos7Wan7ed	Posted - 2008.06.23 20:07:00 - [269] Edited by: Mos7Wan7ed on 23/06/2008 20:08:06 Does the remaining connections CCP has carry enough bandwidth to maintain all the client connections?
Leelo Atriedes Viziam	Posted - 2008.06.23 20:09:00 - [270] Originally by: Kaakao Originally by: Leelo Atriedes Originally by: Kaakao Originally by: Aidia Nestor You must be on the error-side of the Atlantic ;) Here in Sweden I haven't had any disconnects at all. My ISP is Telia Some time last year, telia ****** up all connections from apparently the whole scandinavia (+finland) to eve, wow and couple other online games. :) You mean the issue with Cogent? Not really all Telias fault if you ask me. I didn't investigate it too much, my isp just told me that Telia is the one to blame. This may or may not inform you more: Google Telia + Cogent Some blame Telia, some blame the other party involved.

Tyaleia	Posted - 2008.06.23 20:15:00 - [271] Originally by: Zanpt Originally by: Alpha Otoko About UDP and WHY it wouldn't work for EVE. Everything you say about UDP is true, but you missed the important part of my message: It could be done even more effectively by using UDP instead of TCP *and writing their own equivalent of TCP with much more flexible treatment of virtual connections than TCP typically offers.* You are clearly not a programmer with any familiarity with TCP/IP application programming. Anyone can write application code to use UDP packets and implement their own *transmission control* -- the "TC" part of "TCP". The programmer can number the packets, attach checksums, process acknowledgement and negative acknowledgement messages from the remote host, retransmit lost messages, etc. In short, all the things TCP does. After all, the packets TCP uses are also "send and forget" except that TCP tracks them, retransmits them, reorders them, and generally maintains a reliable link unless and until it gets a certain class of fatal return to its efforts to send packets to the other host. When TCP gets a fatal return it has no resiliance -- it throws up its hands and returns a fatal status to the application using it. Homebrewed transmission control, though, would be free to handle link and packet problems any way it wishes. Much simpler would be my first suggestion, to use TCP but to build in much more resilience. TCP is like phone calls. If you phone someone and the connection is lost, do you abandon your efforts or do you place the call again? In the case of Eve it would also be necessary to smarten the server side to avoid throwing away user session information on loss of a TCP connection and process new TCP connections that identify themselves as reconnections. It's a bit of work but far short of rocket science. Oh my god! Someone who knows what he is talking about! For the uninitiated. - - - -
MidNite247 Drunken Pilots Brigade	Posted - 2008.06.23 20:25:00 - [272] ty~!
PJRiddick	Posted - 2008.06.23 20:32:00 - [273] Well i didnt do the mini update and im not having any connection issues,...all seems good on my end. Hay CCP,...Look into it OK! _+=>xXx<+=- Rid**** Clato Verada Nicto
Leelo Atriedes Viziam	Posted - 2008.06.23 20:41:00 - [274] Originally by: PJRid** Well i didnt do the mini update and im not having any connection issues,...all seems good on my end. Hay CCP,...Look into it OK! _+=>xXx<+=- Rid** Clato Verada Nicto For real?
st0ranger	Posted - 2008.06.23 20:43:00 - [275] Edited by: st0ranger on 23/06/2008 20:43:34 Its definatly not CCP. My brother and I have played without any real dc's beyond our own router issues. However, his friends is suffering the dc's. BTW we are in Denver, Colorado and using comcast. Sorry for the fellow pilots who lost goods from dc's. Gl
PtolemaiosPlato Solomon DEFCON. Hydra Alliance	Posted - 2008.06.23 20:43:00 - [276] Even if Limelight isn't used anymore, I still get kicked out of the game many times. Many times too much. Have difficulties to maintain my POSs... Greetings, thanks for reading, Sven Location: 18¦ 0'33.80"N - 76¦46'52.66"W - Elevation 344 ft Your sig lacks visible EVE-related content. Email us at [email protected] for more information -HornFrog
Colonel Rykef Animus Exuro	Posted - 2008.06.23 20:59:00 - [277] still not able to sign in here, just sticks at the Authenticating screen
Fate Liongod	Posted - 2008.06.23 21:06:00 - [278] ell whenever I am logging in after i would say 15-20 minutes the server would kick me out back to the login screen, I did download and update the optional update, and was doing it constantly until after the prompt asking me to uninstall the new update, I do this and so far no problems, a day or 2 later, again after 15-20 minutes of logging on EVE would kick me out of server and back to log on, i would try the best i can to log back in cause of situations where i have ore in a container or when im doing missions and my drones are left out, cause of this server issue. I do know for a fact and of coarse do not mean to insult but i double checked my secured connecting and everything is in the green valid ip address, can go to internet explorer and such. This is just a mere inconvenience and I think should be the topic of discussion. You would have to COMP the people affected as well. This problem is getting huge
Fiberton StarFleet Enterprises	Posted - 2008.06.23 21:17:00 - [279] Actually Limelight has been having a problem for about 2 weeks. I was locked out for 3 days because of limelight who said they had no probl;em but their route died 2 hops from ccp. I talked with CCP and Limelight. Limelight denied anything. It fixed itself after 3 days which was after sending limelight my tracert info. COx communication over texas / louisiana / mississippi was messed up for 3 days. What has been happening with limelight for the past few days now is that they have a route from NYC to UK that keeps going down so it switches to a route to amsterdam then back to the UK. Well that did not fix it. They then tried a NYC to UK to amsterdam to UK to CCP. It is much more technical of course but im just being general in my statement. If you were being disconnected lastnight it was the UK to amsterdam switch over and over. CCP, you guys wont get much out of limelight. They kept telling me it was not their problem but I told them where it was messing up exactly. They told me " We are running fine , we would like to know what CCP has to say about that " haha I guess they just pass the buck. Your local Deamon
Maddius	Posted - 2008.06.23 21:19:00 - [280] I would like to add that this is the first i have heard of these dissconnects i'v been playing for hours and hours and had no problems ? is there any one else out there that has not had any problems? otherwise my advise would be Get a real ISP. it aint CCP's fault. i use and internet provider called "Be" 24mb/2.5mb (down/up)

Budsin Adar	Posted - 2008.06.23 21:20:00 - [281] Thats about time.Who ever lime Light is with hold there services. Smart thing it was making many people in EVE mad loosinng ships.You name it even some were thinking of quiting as well. That to me is a very sad thought. But thank you very much from Ontario Canada, for your efforts.Hope things work out. So for now i guess its the ISP some wheres. for anyone reading this use Ctrl-F and it will show you things and its very confusing. But it will give a clue sort of. Peace and good luck to all in eve. Signed Budsin Adar
Bahnny The Athiest Syndicate	Posted - 2008.06.23 21:25:00 - [282] Originally by: Fiberton Actually Limelight has been having a problem for about 2 weeks. I was locked out for 3 days because of limelight who said they had no probl;em but their route died 2 hops from ccp. I talked with CCP and Limelight. Limelight denied anything. It fixed itself after 3 days which was after sending limelight my tracert info. COx communication over texas / louisiana / mississippi was messed up for 3 days. What has been happening with limelight for the past few days now is that they have a route from NYC to UK that keeps going down so it switches to a route to amsterdam then back to the UK. Well that did not fix it. They then tried a NYC to UK to amsterdam to UK to CCP. It is much more technical of course but im just being general in my statement. If you were being disconnected lastnight it was the UK to amsterdam switch over and over. CCP, you guys wont get much out of limelight. They kept telling me it was not their problem but I told them where it was messing up exactly. They told me " We are running fine , we would like to know what CCP has to say about that " haha I guess they just pass the buck. Well it's easy to for them to pass the buck to you, To CCP they will be "Sir yes sir!" - cause well. You ain't no paying customer to them now are you.
Sentinel x Short Attention Span Nex Eternus	Posted - 2008.06.23 21:26:00 - [283] Originally by: Joe Starbreaker I lost a head full of implants and worst of all, a beautiful new Rifter! What really stung was that some Minmatarian FW player got my pod. Nobody's ever gotten my pod. Someday Joe Starbreaker corpses are going to be worth billions as collector items, and some jerk got a free one courtesy of the "ISP" failure. CCP answer my petition already! I call shenanigans on this
Phazula Aur0ra	Posted - 2008.06.23 21:29:00 - [284] I have 5 chars 2 located in Kador 3 located in Tash Murkon - If this is indeed an issue with ISP's etc why on the same computers am i experiencing only issues i.e poor latency in the kador region and not Tash murkon - same computers same routers and config same build versions and yet 2 completely different outcomes. Now surely if it was not game related and ISP related i would be having issues on all 5 accounts. To further put the ball back into CCP's court i slowly moved a Kador based char to Tash Murkon region and hey presto my latency issue is no more. So i'll take CCP's excuse for a poor gameplay experience with a pinch of salt, it just doesnt stack up
Galdarius Kain Kain Xeno Industries	Posted - 2008.06.23 21:47:00 - [285] Undecided, I don't feel the need to blame the game, or the whole of CCP, but when it comes to network redundancy; the "Operations team" should have already in place some redundant links that would still work in an event like this, or at least a service contract with "LimeLight" to make them pay damages for wages to Ops team. Other then that, I have two questions; 1: Is the "optional patch" for the refine screen still working well, is there any real problem with it? 2: Are there any major memory leeks with EvE main exe as my memory usage went from 500-600MB up to 800-900MB with this latest patch which definitely makes a noticeable impact on graphical transitions in the premium edition. If you can't get your ISP to own up to the blame then I would suggest setting up your own direct links, by this stage in CCP growth as a company I would have expected you to have enough capital to already implemented such measures, especially with steady regular subscriptions income from a regular international base of at least 25000 * ~$15 a month. But I could be wrong perhaps this money should be spent on support staff and public relations after this incident. Kain. GuildPortal
Xerreckaitesa	Posted - 2008.06.23 21:48:00 - [286] I am having problems with CCP's explanation myself. I have several accounts scattered all over and only some of them are affected. As I use the same computers on affected and non-affected accounts, it is not my computer. As I am only having problems with some Eve accounts and not with any other of the on-line games I play (Battlefield 2, Diablo 2, Mankind, World of Warcraft), I think that makes it clear that it is not my ISP (Cox Communications in Az,USA). As only certain areas of the game are affected and not the game as a whole, it seems obvious that CCP has a programing issue.
Zetjur Jilnou Rapid Deployment Industries	Posted - 2008.06.23 21:51:00 - [287] Originally by: Zanpt To those who loudly proclaim this is not CCP's fault or problem, you are wrong. Anything that affects CCP's paying customers is CCP's problem whether or not the outages are their "fault." So, what you are saying is if you provided a service for a monthly fee, let's just say a season ticket for a theme park or a gym membership, it would be your fault if the roads were blocked and your customers couldn't get there? That's basically what you are saying.
Captain Blackstar	Posted - 2008.06.23 21:54:00 - [288] Edited by: Captain Blackstar on 23/06/2008 21:56:12 I'm no expert in internet functionality, but i may know what's going on. I've come up with an analogy of what may be going on with the Limelight connection, I'm not putting the blame on them or CCP, but maybe something in the code for that reprosessing window fix. Imagine a semi-truck driving down a crowded highway very fast. This semi driver is very new to the scene and doesn't know how to properly fasten cargo. He has a load of logs on his trailer and they are not fastened properly, so guess what happens? the load falls off the truck and onto the highway, in turn causing a massive traffic crysis causing cars to crash and fall of the roads, in turn stopping the flow all together. Now apply this to the new reprosessing fix. Maybe theres something in the file that's causing a jamming and dropping of signals for those who have it. Remember that people are starting to download it more and more and the problem is getting worse at the same time. This is my theory, think what you must. P.S. Pardon my bad spelling. I didn't exactly ace it in elementry school :P
xS0u1zx Cold Fury Coalition	Posted - 2008.06.23 22:02:00 - [289] For those that actually read my message................I would like to know exactly how it's any part of ccp's fault when another ISP fails? I would also like to say that I'm on eve right now and have no problems, or wait it's eve's fault that 31,000 people are on right now, but a few hundred aren't? We aren't having any problems, and ccp closed connections with lime whatever it's called, so that you DON'T LOSE ANYTHING. as for reimbursed time, what the 100,000 sp is that big of a loss, you should be training long term skills anyway. Further more stop complaining seriously, they obviously are doing what they can but like I said.....if it's an ISP problem CCP has nothing to do with it, you know since 30k+ people are on without problems it can't be them, and yes I installed that new patch I got no probs. I would say more but I can't think of anything, if you wanna ***** and complain do it to the isp and leave ccp alone. You don't know until it happends...when it does, I'll be sure to loot your wreck.
ZZaxx	Posted - 2008.06.23 22:05:00 - [290] Originally by: Zetjur Jilnou Originally by: Zanpt To those who loudly proclaim this is not CCP's fault or problem, you are wrong. Anything that affects CCP's paying customers is CCP's problem whether or not the outages are their "fault." So, what you are saying is if you provided a service for a monthly fee, let's just say a season ticket for a theme park or a gym membership, it would be your fault if the roads were blocked and your customers couldn't get there? That's basically what you are saying. Yes. For example, here in Tucson,Az,USA there is a major road construction program that will take 3 years to complete that blocks numerous places of business. Knowing this, the places of business provided an alternate means of access for the duration of the construction project It is called pre-planning, something that every company should do if they wish to be sucessful. If one of CCP's providers is a problem, they should drop them and use someone else.

BrysonBennington	Posted - 2008.06.23 22:09:00 - [291] Sounds to me like the Limey's are trying to gain information and cause problems for certain members throught the shareware provider LimeWire which is like Kazaa. Someone could theoritcally access EvE through one of the sharware networks and access someones account, theoretically. These people are called hackers and get paid by various people to cause problems for those they do not like for whatever delusional reason they can fathom. I know this to be true because some of my cousin's asked me questions about what I was doing "playing eve" and if Dryson Bennington was my character name. This has happened several times and has resulted in people around me harassing me not to play eve anymore, like I said for whatever delusional reasoning they have, is the reason they are doing it. So can it be construed as harassment? Sure it can, why else would it be happening? I say we mount a fleet of titans and do a server raid on the suspected ISP's that will make them think twice about hacking into EvE.
Haakelen Force d'action navale	Posted - 2008.06.23 22:14:00 - [292] Originally by: BrysonBennington Sounds to me like the Limey's are trying to gain information and cause problems for certain members throught the shareware provider LimeWire which is like Kazaa. Someone could theoritcally access EvE through one of the sharware networks and access someones account, theoretically. These people are called hackers and get paid by various people to cause problems for those they do not like for whatever delusional reason they can fathom. I know this to be true because some of my cousin's asked me questions about what I was doing "playing eve" and if Dryson Bennington was my character name. This has happened several times and has resulted in people around me harassing me not to play eve anymore, like I said for whatever delusional reasoning they have, is the reason they are doing it. So can it be construed as harassment? Sure it can, why else would it be happening? I say we mount a fleet of titans and do a server raid on the suspected ISP's that will make them think twice about hacking into EvE. what
Dmian Starline Engineering Corporation	Posted - 2008.06.23 22:15:00 - [293] It's official: This thread broke the facepalm ratio record! ---- Eve Alpha - The font of Eve - Get it here
Zetjur Jilnou Rapid Deployment Industries	Posted - 2008.06.23 22:18:00 - [294] Originally by: ZZaxx Originally by: Zetjur Jilnou Originally by: Zanpt To those who loudly proclaim this is not CCP's fault or problem, you are wrong. Anything that affects CCP's paying customers is CCP's problem whether or not the outages are their "fault." So, what you are saying is if you provided a service for a monthly fee, let's just say a season ticket for a theme park or a gym membership, it would be your fault if the roads were blocked and your customers couldn't get there? That's basically what you are saying. Yes. For example, here in Tucson,Az,USA there is a major road construction program that will take 3 years to complete that blocks numerous places of business. Knowing this, the places of business provided an alternate means of access for the duration of the construction project It is called pre-planning, something that every company should do if they wish to be sucessful. If one of CCP's providers is a problem, they should drop them and use someone else. Well, that is completely different. Your local gym would not provide alternate travel methods if say, flooding blocked a road for two days. If a three year construction project was taking place that would cause issues with the ISP, you'd have a point with what you just posted, and yes it would be reasonable to expect CCP to have used the several months notice to swap. In the meantime, back to the real world, eh? Expecting an immediate resolution from someone not to blame or at fault for something that happened - I would assume with no notice - is completely unreasonable, at least where I live, that certainly wouldn't be expected of anyone.
Kaimar Redcloud	Posted - 2008.06.23 22:22:00 - [295] Edited by: Kaimar Redcloud on 23/06/2008 22:25:46 Originally by: Zennith666 Just so you know - i didnt d/l the latest reprocessing fix, and i am being d/c'd every few minutes - so you cannot blame that one... I have 2 accts on 2 computers.I d/l'ed the patch on one,not on the other and I've been averaging 6 d/c's per hour since the problem began on both computers.So I don't see it as a patch problem. I'm on the US east coast btw and most of my corp mates are scattered across the US and across the pond.We are all experiencing this problem,so it seems to me the limelight explanation sounds reasonable(if exhasperating)
Internet Knight	Posted - 2008.06.23 22:30:00 - [296] Originally by: CCP Major Gormur We have now disabled our connection to LimeLight and sent them a request for a full report on what is going on. We have received a reply from LimeLight saying that is not a problem directly on the LimeLight network but ISPÆs connected to them. We will keep the LimeLight connection closed until we have received a full report from them on what happened and proper assurances that this will not be happen again in the future. We will keep you posted and update you with information as soon as we receive it. I'm glad to see that you did do the right thing by cutting the link. But it took a lot longer than it should have, IMO. --- How to resolve Singularity character syncing
Sacro Tane	Posted - 2008.06.23 22:31:00 - [297] It's probably pointless to weigh in on this issue, but . . . 1. This issue isn't affecting a mere few hundred people, but thousands of players across numerous countries. There have been literally tens of thousands of disconnects a day, especially (it seems) affecting users in the western USA and western Canada, but also affecting numerous locations across europe, nz, etc. 2. Limelight is a content delivery network with a vast, redundant network. The explanation that this is due to one of limelight's backbone connections is unsubstantiated and has the sound of rumor to it. For one thing, it doesn't make a lot of technical sense. For another, there is no mention of this problem in any news that I can track down, save this and its sister post here. 3. No other service that uses limelight - such as xbox live - has reported any massive connectivity issues. 4. It is most definately not related to the recent patch. The first mass disconnect that I noticed took place several hours prior to the downtime that brought that patch. 5. While this is not, strictly speaking, CCP's problem, limelight is a content delivery provider and not simply some random network connection. Add to that the sketchy nature of the explanation, and the lack of substantiation in news or reports of problems from any other limelight customer, and it seems like CCP is just a little too eager to push this off as beyond their control. 6. The severity of this problem, which results in literally tens of thousands of disconnects a day, has been treated with an almost skeptical response - downplayed, all but ignored at first. 7. According to the post that started this thread, the connection to limelight has been disabled for the duration of this problem. Why, then, has it not been affected? There has been no change in the amount of disconnects since then.
Elb Sov	Posted - 2008.06.23 22:47:00 - [298] Edited by: Elb Sov on 23/06/2008 22:47:05 Originally by: Sacro Tane Many good points... yadda yadda yadda... While I agree with a lot of what Sacro has to say this isn't the first time that connections have died somewhere in limelight's network. I know of at least 3 previous occurances of chunks of the US player base being barred from eve because of a dead connection in limelight. I think its that record of flakey service that has prompted CCP to sever the connection until limelight gets their act together.
aNFsiDoL	Posted - 2008.06.23 23:00:00 - [299] I completely agree with what sacro has said, an error of this scale for whatever reason would be much easier to push onto the ISP as it may end up costing eve alot of lost revenue in subscriptions if infact it turned out to be a serverside problem. If it is due to a LimeLight network error though, we cant expect CCP to compensate for an issue which is beyond that of their control. aNF
Duke Zero	Posted - 2008.06.23 23:03:00 - [300] for the people who are ripping on CCP.. Guys if what they say is true then it isnt their fault. 1 of 3 of their ISP's are having a problem so they shut it down until its fixed. really the only thing ccp can do now is sit and wait. To put into prospective what your saying. "ccp owes me a ship because i lost connection" ths is like saying "I bought a new pontiac car but BP doesnt have any fuel, Pontiac owes me a new car"

djaedel adinasi	Posted - 2008.06.23 23:09:00 - [301] I was fortunate to 'only' be in a lvl 1 mission during these maddening dc's. Heaven help me if I was in a lvl 3 or 4 with Battleships breathing down my butt.
WILWARMAN	Posted - 2008.06.23 23:14:00 - [302] ive lost galente velator Frigate wilth bluprints:( for this problem :(((
Subakai Sanguine Shipyards	Posted - 2008.06.23 23:16:00 - [303] Unfortunately, severing the connection has not solved the connection issues I have been reporting for months. Strangely, the connection issues stopped immedietly after the release of the Empyrean Age initial patch, for about a week. Now they have returned with a vengence. Even the small window of login ability I had in the wee hours of the morning is now riddled with disconnects. I know this is not CCP's fault. No one owns this problem. The ISP's think they are delivering adequate service, CCP thinks it is delivering adequate service, and I think my OS is just tickety boo. But it IS CCP's problem. The ISP's don't care particularly, no advantage to spending time on a problem that to them is limited in scope and fivilous, it's a game after all! CCP does care, but they have little leverage to wield. I care, but I can always go play another game, or get back to work like I should in the first place. ;-) CCP is the only one with a lot to gain or lose because of the issue, and they are fighting with their hands tied, a blindfold on, and with one foot nailed to the floor. But they are selling a service that is utilizing a third party technology. Maybe that technology is not up to it. Maybe there should be some serious design time spent on analyzing and revising the transport requirements and methods between the EVE Client and server. I'd put my money on CCP having the technical ability, and resources, to solve this. Meanwhile, it sure is hard to be patient. I've just let one of my 3 accounts expire. Another one goes next month. If I can't play, by the end of the year I'll be back to playing Solitaire. I love EVE. Wish I could be there. -- Subakai CEO SASY
Khan Salo	Posted - 2008.06.23 23:16:00 - [304] I think we should estimate our losses in ISK, transform it to GTC, transform it to $ or Euros and demand it from Limelight with probability of applying to the court. Lol extra cash for CCP lol.
Cors It's A Trap	Posted - 2008.06.23 23:27:00 - [305] To CCP, thanks for the update. Send Limelight a link to this thread, and see what some of their indirect customers are thinking of them :)
Falcyon G-Man Industries	Posted - 2008.06.23 23:30:00 - [306] Edited by: Falcyon on 23/06/2008 23:32:14 Oh give it a rest, all of you. CCP overtly stated that they've shut off the LimeLight connection until they have full assurance that it's working properly. That's well enough for me. And if by "lacking explanation" you mean they haven't said anything new since 8 measly hours ago, then yes, they haven't. Who cares? They're working on the issue. Cut CCP some slack, will ya? The world hasn't ended and all your favorite websites still exist, not to mention Eve itself. Stop whining and scurry back to the game already. --------------------------------------------- Thread on idea for Ship/Module Customization, Depreciation, and Towing
Erick Govantes	Posted - 2008.06.23 23:33:00 - [307] If someone hasn't cleared this up by now, Limelight belongs to VALVE (makers of Half Life, a FPS)and more specifically runs Steam, one of CCP's three major outlets. People buy their Eve account via Steam and connect through it as well.
Whiskey Charlie	Posted - 2008.06.23 23:39:00 - [308] I have had this problem for 3 months. It begain with an occasional drop out. Then progressed to every 10 or 15 mins. Now, I cannot log on most of the day. I can log on for a short perod of time in the moring. Most of the time, I can log on at 0700 CST for a hour or so. When the peole logged on reaches about 20K then I drop out and can't log at all. I thought the problem was with my huges net SAT connection but it appears to some much larger. I had no problems with drop outs for over a year. Unless this gets fixed soon I will cancell my eve account. I can't see paying for something I can't use or enjoy. Mabe more should cancell their accounts.
TQ Jones Hadean Drive Yards Archaean Cooperative	Posted - 2008.06.23 23:41:00 - [309] Oddly enough, I've been having quite alot of disconnects in the past few weeks, but, yesterday and today, my connection has been exceptionally stable. If this is indeed due to the shutting down of connections through Limelight, CCP may have found their culprit. However, on this scale, chance does happen, so if I'm the only one who seems to have a better connection now, this may be a coincidence. --------------------------------------- Cadet TQ Jones Mining & Transport Department Logistics Division
randomWTB	Posted - 2008.06.23 23:52:00 - [310] within the past hour ive been disconnected 4x in a lvl 3 mission. In the past week i have seen over 50 disconnects. i dont think it's limelight as closing that connection has had 0 effect

Diabolos137 Crystal Angels	Posted - 2008.06.23 23:59:00 - [311] Telecity (London) who are quite a large pop in the UK have been having routing problems most of this evening. This in turn has effected Level3, BT and EasyNet(SkyBB) which will in turn effect a lot of people. My advice for those in the UK at least is go get some sleep and wait till the morning as it is unlikely to be fully sorted by then. Live And Let Live
Molinaar Finn	Posted - 2008.06.24 00:13:00 - [312] People, There are about 30 major Internet Exchange Points that provide over 1 gigabits worth of throughput, one of which is in London, where data is routed to other places, internationally. Just like we players, CCP has to pay someone for the privilege of running their product through an ISP. If the ISP is having problems then that will reflect on the users' end. Keep in mind that CCP IS doing what they can to solve the problem for us. I suggest in the meantime you all quit complaining, alter your normal play for a bit (take up mining or train a really long skill and find a hobby), until this matter is resolved. That way you won't lose ships. If you continue to put yours toon in harm's way KNOWING there is a disconnect issue...it's on YOU, not CCP so don't expect any reimbursement. It won't kill us to wait for CCP to locate another IXP/ISP, negotiate a contract and resume business as normal. Keep in mind however that there are only so many companies providing international net-comm services and everyday, more and more people sign on. It's not the Eve code, it's not the patch. I personally monitored the main backbones here in the US for almost three hours and out of the 12 largest providers, four of them were having huge latency issues (delays in packet delivery). If something takes too long to respond to the server, the server automatically disconnects it to preserve system resources for others waiting. Believe it or not, this type of thing was expected, that is why development of the WorldWideWeb 2 and 3 were started, years ago. Too many people, not enough bandwidth and providers. If any of you wants to really capitalize on this situation, get a small business loan, open up your own Internet Exchange Point for international connections and charge for it. We can always use more but please, try to provide at least a ONE gigabit thru-put. : ) Now, take a deeeeep breath, let it out slowly, and be patient. I've actually had the game not drop for 8 hours straight ( left it on all day) and no drop. I refreshed my IP with windows ipconfig, made the port and Eve IP trusted through my AV, turned off some adaware stuff, etc etc. Ultimately, it's about timing and load. CCP will get it fixed if they have to buy their own Data Transfer company to do it. They lose more if we are unhappy so believe me, they are working on it. Sincerely, A formerly disgruntled but now informed player.
Scaldari Anitoba Avalon WP2 Technologies	Posted - 2008.06.24 00:13:00 - [313] I do not think it is unreasonable to ask CCP to replace our ship losses due to this problem. For one, replacing a ship does not cost them a dime. For two, it is COMPLETELY outside the players control and it HAS cost us something. A whole lot of isk in losses and that means TIME. I don't think they should reimburse lost play time, not like your skills were not ticking away in training and potential isk earned can not be proven. but for those of us who have lost our money making ships due to this problem think it is only just to replace them. ######################### Fame, or Infamy. Just depends on which side writes the history. Regardless, to be remembered is to be immortal. I wish you all Immortality.
Archemedes Killroy	Posted - 2008.06.24 00:27:00 - [314] So there is some problem with limelight? That would explain some other issues I have had with podcast downloads dropping out or stalling during a download. I know my ISP doesn't shape against that stuff and I know that most of the downloads I was talking about go across the Limelight Content Delivery Network. I haven't expirienced the same across the Akamai network.
Please Wait	Posted - 2008.06.24 00:29:00 - [315] In all being said the game is crashing and customers annoyed. I am now playing my 3rd mmo the only thing i can say is i would pay 50 or 100 bucks a month for the lack of issues in game play. The screaming childern that troll forums that give admins headaches would all go away. The adults who game for a pleasure would do so and people that used the service would undoubtly not have extra cash to buy gold/isk as to cheat thier way through the game. There is nothing like playing a game enjoy and having it fail after you have done everything you were suppose to do. This is a source of entertainment and as such can reflect the pricing that is spent in such industries. I spent 113 dollars on dinner last night, 210 dollars a month on cigerettes, and 1,000 dollars a year on my 2 dogs. i hate finding out that a service provider is to blame for a service i am paying for if that is that is the case get rid of them and find some one new. Paying some one for something that doesnt work is just a waste, quality over quantity. If it costs alot and least u can say "but it works".
LiquidSteele Canadian Imperial Armaments EVESpace	Posted - 2008.06.24 00:35:00 - [316] CCP offers a service in the form of EvE, not Limelight. CCP pays Limelight for whatever they do but to say that CCP isnt at fault and shouldnt replace ships lost during this disconnection age we live in doesnt make sense. And yes, i lost an expensive toy, hard for a dread to target anything when he is getting d/c every 90seconds. LS
Vanity6	Posted - 2008.06.24 00:47:00 - [317] How can you just kick us like that with no warning, Im loosing train time as we speak. Total bs Please fix this soon.
Jed Clampett	Posted - 2008.06.24 00:57:00 - [318] There is both too much love and too much hate for CCP in this stream. CCPs is not in direct control of the area having problems. That doesn't make them completely blameless. I suspect Limelight is a lowest bidder for CCP's outgoing connections to certain areas of the world. CCP does control the choice of providers. They just admitted so by temporarily dropping Limelight. I suspect CCP will be getting a real cash refund for service agreement not met. If CCP is forced to seek a different provider in the long run expect any increased costs to be passed on to customer bills. So everyone should hope that this is just a brief bit of bad luck on Limelight and CCP's parts...and not a characteristic service quality problem with Limelight. Hop on CCP if they choose to keep Limelight despite repeated connection quality problems over the next couple months. For all those supporters claiming replacing ships will put CCP out of business -- Keep in mind that CCP doesn't pay real cash to replace your lost ships etc. They pay GM labor though. However, I suspect that the difference is small between taking the replace ship actions and politely blowing you off in a petition...unless they write a macro to toss out all disconnect petitions. Of course they could also write a macro to replace all losses associated with a disconnect in their logs for this period as well. As for cause...I suspect that as a new provider Limelight doesn't have much redundant or spare capacity in their routers. They might be being cheap or they might simply not have gotten around to knowing where they most critically need such capacity. Hopefully they can design and get a solution in place rapidly.
LT Stinger	Posted - 2008.06.24 01:01:00 - [319] The biggest problem is is this new faction warefare the ccp servers couldnt handle 140 ppl in a system at 1 time now they have 500 - 1000 its very very wrong lag was ridiculous before now its at the point where its not worth playing the game stupid ccp as i have read earlier you zonks didnt put any pre planning into this did you fools. Your mighty eve game is about to be abbandoned by many players if you seriously dont get it together. I will come c you at the unemplyment que soon ok, when u loose enough players to send you broke lol.
necrodeus	Posted - 2008.06.24 01:04:00 - [320] CCP has done the only thing they can do for the meantime, and thats discontinue use of limelight until they pinpoint the exact problem. I experienced a similar problem with at&t a few years ago, and if im not mistake eve would not be paying limelight, but rather your isp would be. Limelight just happens to be a common regional backbone if you would, that connects to eves servers. Eve has from my understanding blocked limelight, and essentially is forcing all traffic to be redirected through another backbone, thus preventing packet loss. Often its a setting on your NIC in the way that it sends packets. When backbones like AT&T or limelight upgrade hardware, or software, sometimes it cant handle the way older NIC's package information. So again if you want to ***** at anyone, direct it towards your ISP or limelight, or both, ccp however can only do so much. If anything I stated is blatantly wrong please correct me as its mostly an educated guess based on my limited understanding of regional network structures.

Brema Gangrel BBK Corp	Posted - 2008.06.24 01:05:00 - [321] In the UK, have yet to be disconnected with the optional patch installed (also uninstalled it as well just to double check stuff). Now saying that, i do have US members in my Corp who have been getting DC'd on a regular basis... although saying that, it appears to have been cleared up a little bit currently. Looks like it might have resolved some issues for people, but again depending on routing the extra load could cause other issues. Now saying that, the only time i HAVE had issues with MMO's was when i was routed through London when one of the nodes there decided to take a swan dive. That was sorted out a few hours later though. On the other hand though, i have seen other UK people (Virgin Media customers) had issues for longer.
Jed Clampett	Posted - 2008.06.24 01:13:00 - [322] Actually most industrial countries have excess Internet bandwidth in terms of fiber and transmitters. Internet 2 and 3 deal with internet addressing issues and the router throughput issues the old network addresses cause. However...routers are like hard drives, in that hardware technology for the current routing standards keeps on advancing past the predictions of doomsayers. So right now any bandwidth shortages stem from the pain in the ass of constant upgrade and the reluctance of ISP accountants to permit replacing hardware that has not lasted the planned or legal depreciation cycle. For those in the US the situation is exactly like Sprint cellular technology and may even involve Sprint. Its not that better, faster solutions don't exist is just that some companies and universities decided not to pay for upgrades for the last 2-7 years. For those overseas Sprint went from top of the line cellular company to lower end and financial troubles due to 30%-40% customer losses (started with overextended on mergers and then went ultraconservative on operations).
Grath Telkin Evolving Paradigms	Posted - 2008.06.24 01:17:00 - [323] playing from D.C. Not one crash all weekend, even load in and out of Jita with no problems. The game is running fine, your *****ing at the wrong people.
Cyxopyc The Dead Parrot Shoppe Inc.	Posted - 2008.06.24 01:27:00 - [324] ============================================= ============================================= I have a feeling many players posting here may not have noticed but the problem that this thread is all about is now gone. ============================================= ============================================= If you have continuing trouble with disconnections this is not the place to post about it. Read the bio on this character in game "DisconnectedFromEVE1". Learn how to use the PingPlotter program. You will find out exactly where the problem you are experiencing is located. == Support fixing the EVE UI
Start Crying	Posted - 2008.06.24 01:29:00 - [325] Originally by: Franga Who the hell are Limelight? Limelight is a Content Distribution Network. Kind of like Limewire is... I had problems with Limelight at work.. they were saturating our DS3, and from our end, it looked like a DDoS attack, originating from Limelight. We got their (Limelight's) engineers to block all traffic going to our IP blocks, and our DS3 came back up. You have to fight a lot with Limelight though..
Marshall Wellington	Posted - 2008.06.24 01:32:00 - [326] Okey I will make 2 sperate and somewhat unconnected points, but they do have value: First of all... IDK how it works in the video game subdivision of the general entertianment industy, but I have a father who is a broadcast engineer. If there is even the slightest bump in the picture or sound, he can land about 30 phones calls in an hour from the small market he works in. And those are just the complete TV nerds. ANY call, complaint or comment that comes in gets very serous attention and even though its in no way shape or form part of his contract, he actually goes out to people's homes and helps them simply rotate a TV antenna or plug in the TV's power to the wall. It's not a matter of need, these people don't pay for the on-air TV direct (unless cable), It's just good bisnuess. That was an example of the second oldest entertianment industry alive (the first being live performances) CCP is part of the 3rd, and they are not taking examples from the ones that have survived the test of time. Part 2 is... Why are the Servers in Europe? Why in the UK no less? I'm not insulting the UK or Europe Direct, but why aren't the servers in the US? The reason behind it is that from what I hear is that most of Europe's internet backbone is not fiber optical network, like it is the the US, but the older cable (Please do not misunderstand those of you who arn't familiar with the backbone of the US's WWW. Your local tap is just that, a local tap. The backbone of the WWW in the US and probably Canada are the fiber optical lines that run along the rail road lines.). Since of the 3 major timezones CCP serves, Euro, US and AUS timezones, using the US as the main server location makes a good deal of sense if you chose the right location and provider in North America (I know that is probably going to be viewed as unfair in the long run by everyone in the UK, but you have crap internet anyways so I don't see a serous differance. Once you hit the WWW in America you're pretty much lag free, with only the local taps being choke points). Main point being that CCP is supposedly a global entertainment provider, and that means first of all good product and product service, and that also means having the right tool for the job, in this case the internet backbone in the US. ... Anyways my 2 cents
Zermelo Fraenkel	Posted - 2008.06.24 01:34:00 - [327] Originally by: Cyxopyc ============================================= ============================================= I have a feeling many players posting here may not have noticed but the problem that this thread is all about is now gone. ============================================= ============================================= It is not gone. I was playing this game on trial account before buying into it. During the trial period I had no D/C problems whatsoever. Almost as soon as I paid for my account the D/C problems began. The D/C problems are completely unchanged. The problem may have been resolved for some users but not others.
Kaz'Ut McHRDin	Posted - 2008.06.24 01:50:00 - [328] Aye the Problem Still persists , Very heavy LAG and occasional Disconnects However that is what happens when you use a start up to handle the bulk of your service, and lets be real CCP is still a small company no wher enear the size of BLIZZARD or EA. Give them time to grow , yes its annoying and yes some concessions should be made to appease those who cannot stay connected for extended times. But you and I should also give concession , we get an AWESOME game at a very good price, great people to play with Free software and free expansions. Besides U should have been here in the old days, talk about DC and LAG hah. CCP- Come on now you are growing up time to trade in the cheap rust bucket ISP for a sleek sexy Sedan ISP that's reliable and has some redundancy. Time to get your Prohrammers to stop relying on Market TCP and write your own more robust TCP that can handle session drops as session changes not failures , make note of them and keep trying to connect with alternate routes , A failover ISP would be nice. Be patient , and yes I have lost a ship to the lag my beautiful new Apothesis went Boom when I tried to Blitz cargo delivery Ah well... SO sad , so very very sad well it's all good , things happen stiff upper lip and all that..... Cheers.
Cyxopyc The Dead Parrot Shoppe Inc.	Posted - 2008.06.24 01:50:00 - [329] Edited by: Cyxopyc on 24/06/2008 01:50:49 Originally by: Zermelo Fraenkel Originally by: Cyxopyc ============================================= ============================================= I have a feeling many players posting here may not have noticed but the problem that this thread is all about is now gone. ============================================= ============================================= I was playing this game on trial account before buying into it. During the trial period I had no D/C problems whatsoever. Almost as soon as I paid for my account the D/C problems began. The D/C problems are completely unchanged. The problem may have been resolved for some users but not others. I hate to repeat myself but here it goes. The problem this thread is about is gone. It is gone. Oh yes it is... Go back and read the rest of my post (5 posts up) and begin working on the different problem that you are experiencing which also happens to cause disconnections. == Support fixing the EVE UI
Mattyx Galactic Savings and Investments The Galactic Equity Conglomerate	Posted - 2008.06.24 01:55:00 - [330] Originally by: Marshall Wellington but I have a father who is a broadcast engineer. Really? What do your other fathers do? lol! ----------------------------------------------- Mattyx Chief Executive Officer Galactic Savings and Investments Political Contact: Join: GSI Relations

Amanda Minipin	Posted - 2008.06.24 01:59:00 - [331] hmmmm... It seems CCP has issues. The lag and DC is OBE/P3 is the same as Jita during peak. But on the same toon elsewhere, there is no lag.
Zermelo Fraenkel	Posted - 2008.06.24 02:08:00 - [332] Originally by: Cyxopyc Edited by: Cyxopyc on 24/06/2008 01:50:49 Originally by: Zermelo Fraenkel Originally by: Cyxopyc ============================================= ============================================= I have a feeling many players posting here may not have noticed but the problem that this thread is all about is now gone. ============================================= ============================================= I was playing this game on trial account before buying into it. During the trial period I had no D/C problems whatsoever. Almost as soon as I paid for my account the D/C problems began. The D/C problems are completely unchanged. The problem may have been resolved for some users but not others. I hate to repeat myself but here it goes. The problem this thread is about is gone. It is gone. Oh yes it is... Go back and read the rest of my post (5 posts up) and begin working on the different problem that you are experiencing which also happens to cause disconnections. I did read your post and have read through many other informative posts on this thread. I am monitoring traffic myself and, while the Windows software you suggest is nice I use Linux based utilities such as tcpdump to get a good look at whats going on with the traffic. I'm a sysadmin by trade. The thread is about the repeated disconnects. There is a network problem, its probably not CCP and now that they have removed limewire from the picture its not that. But there is a problem and it is ongoing. Just because CCP have dealt with limewire doesn't mean the thread is over. Not by a long shot. It doesn't help that the EVE servers are in the UK nor that many ISPs are screwing with network traffic profiling so that they can continue to oversubscribe. People should log when they have the disconnects and where, geographicall they are located, IP addresses and ISP details would help. Accumulate this data and send it to CCP so they can find out which ISP along the route is screwing with the EVE traffic. But if this carries on for a few more days I am going to write this off as a mistake and cancel my account; I just freakin paid for it and now its almost useless... was good during trial period but now its almost unplayable
Karlemgne Tides Of War	Posted - 2008.06.24 02:10:00 - [333] Originally by: ForsakenLove Ok so please let me get this straight... I loose my brutix due to connections cutting off(it was so frustrating lost count after 20+ disconnections within the span of an hour I stopped playing), and because it's not CCP's "fault" and in fact Limelight's "fault" I'm more than likely going to be denied reimbursement? Yes It seems like I'm bagging out CCP but I've never even heard of "limelight" before as I live in Australia, as my ISP is OptusNet and there were no problems with My ISP during the connection issues. So what happens now may I ask? I'm all for CCP saying it's not their fault, but if it's not my fault either do I still get a reimbursement or not? Cheers ForsakenLove As I'm going to guess CCP has a Shtload of petitions due to this that they have to responed to. See, this is the problem with your thinking. Since you, most likely, are not one of the people effected by this "issue" you are saying that those of us that are/were need to "find something else to do." However, why the **** should I find something else to do? Personally, I pay $60 a month to play eve online and for the past 5 or 6 days I have not had access to that service. What is more, it took community action to find out anything useful as CCP didn't bother with regular updates, nor something present at the splash screen telling us wtf was up until today. The very least CCP should do is give back ships lost to this issue (I didn't lose any ships btw). In reality, those of us in Asia, Australia, North America, and South America who have been UNABLE to utilize the service we pay for should be getting refunds. I promise you that if my mobile phone service was unavailable for a week, my television service, or my gym was closed my bill would be prorated for lost time. Having said that, I don't expect this from CCP. What I do expect is guys like you to think about it before you just let off a "well you should have been doing something else why your **** was broke. Duh." -K
ShardowRhino Legion 0f The Damned	Posted - 2008.06.24 02:21:00 - [334] I remember when my ISP was updating equipment and i didn't have access for a week. Then the week after it would cut out at the worst FKing time possible. Got sick of it and called them up and got a free month out of them. If Timewarner can give me credit for the times that things were screwed, i'd hope ccp would be able to do the same. as for people complaining that people are complaining about being unable to get in game or stay in it is stupid. Sure theres a certain level which makes the complaints sound like a whine. People should try and focus on what they are posting about and give any details they can so the ones responsible to fix things get a clue.
Sensai Loki	Posted - 2008.06.24 02:25:00 - [335] when in danger or in doubt fly in circles scream and shout!!!!!
Mindilator	Posted - 2008.06.24 02:25:00 - [336] Originally by: Mattyx Originally by: Marshall Wellington but I have a father who is a broadcast engineer. Really? What do your other fathers do? lol! One of my fathers used to be a boom operator in the Air Force. He's not my father anymore though. My new father is a schoolteacher, and my original father is a retired journalist. How privileged you must feel to live in a tiny bubble without divorce. ******* idiot.
Karlemgne Tides Of War	Posted - 2008.06.24 02:32:00 - [337] Originally by: Mindilator Originally by: Mattyx Originally by: Marshall Wellington but I have a father who is a broadcast engineer. Really? What do your other fathers do? lol! One of my fathers used to be a boom operator in the Air Force. He's not my father anymore though. My new father is a schoolteacher, and my original father is a retired journalist. How privileged you must feel to live in a tiny bubble without divorce. ******* idiot. Hehe... agreed. But in defense of the other guy, I have a father, a step-father, and a former step-father. I don't (and I don't think most people in the United States do either) refer to people my mother has married after my "real" father as anything other than "step-father." This is most likely the cause of confusion. -Karl
Connie Dimeko	Posted - 2008.06.24 02:33:00 - [338] KARL !!! you said it ( as well have lost no ships) BUT i think that those within my circle have surely paid the bill to ccp this month deserve better frankly and maybe i misunderstand but isk reimbursement is a rather simple matter easily proven by the very detailed logs the system provides not only to players but most likely much more detailed to those of you at ccp. franlky my dear i dont give a $%^& who caused the problem that there in fact was a problem is the issue is it not? so at the risk of loosing a large portion of your player will ccp remain silent and take the harsh stand of not refunding in some cases what took MONTHS to gain IF THIS IS THE CASE I QUIT shame on you ccp
Lithia Tsanov	Posted - 2008.06.24 02:38:00 - [339] Hi there, I skipped from page 4 to the current page, and it appears that it would be good for someone to link us to an "Internet 201" primer or educational doc. Everyone seems to have the basics of TCP/IP and providers, but nobody here other than us NEs understands what happens in between. Here's a quick and dirty explanation.... You (consumer) have a provider (Comcast/TWarner/Chello/BT) Your provider has a network that is their responsibility. It covers end-user access (you, the consumer) and probably some hosting (enterprise and business consumers). Your provider has one (probably more) backbone providers. When you connect US to London, it goes from your PC, to your provider, to "some backbone provider", to the London consumer's provider, to their server. In this instance, "some backbone provider" (and there are quite a few of them) has a problem. As a consumer, there is little we can do... however, we can do the following... 1: Alert "our provider" of the problem. Our provider (Comcast/Time Warner/etc) has multiple redundant backbone provider, with assigned affinities. If enouigh support calls come in, they may temporarily switch to an alternate provider, or assist "some backbone provider" in troubleshooting thier issue. 2: Alert the owners of the server you are connecting to (CCP). They, in turn, will contact their provider, and their provider will do the same as in case #1 (either go around "SBP, or assist them in troubleshooting). In many cases, there are multiple backbone providers. Getting them to respond is not easy, since you are not a direct customer of theirs. Companies like Comcast and TCI have a lot more weight with them due to SLAs in their contracts and such. Last but not least, when something like this goes wrong, there are tens of thousands of complaints. Issues are normally resolved quickly. This particular issue (having gone on for several days) seems to be an exception to this. While I agree with CCPs handling of this particular problem, I do not agree with their reimbursement policy or response. During this service degradation, POSs were undefended, ships were lost, even the markets got a bit strange. Eve should probably have some sort of "degraded mode" where certain high-cost actions are not allowed. Logoffs are immediate/unconditional. Steps should also be made to alert customers of the situation. Even a login message or popup would suffice. One DC was "wierd"... 2nd DC was "really out of the ordinary"... After the third DC, I played my marketeer alt for the next 2 days. Have a good one, Frank What is an OTAL?
ElijahsFire	Posted - 2008.06.24 02:38:00 - [340] Hmmm, didn't seem to have this problem till Emprean Age. maybe it's just me...

Camilea	Posted - 2008.06.24 03:06:00 - [341] Zhainus, thank you for posting something about this issue. I find it odd that this started happening right after I loaded he mini patch (and still happened after I removed the patch), but I'm not in your data center. ;-) Good luck fixing it. I'm looking forward to normal play.
TechnoButt	Posted - 2008.06.24 03:14:00 - [342] I have an idea, move your **** to USA. Aren't most of your paying players here anyway?
Fiberton StarFleet Enterprises	Posted - 2008.06.24 03:30:00 - [343] Zermelo Fraenkel, actually your idea of forced traffic shaping could be dead on target. As this game streams data for all intensive purposes a limelight router setup could see it as an " offense stream " .. music movies etc. Although That would have to be a combined issue which could be what this is. For sure Limelight was switching back and forth from a route NYC-london-CCP to NYC-london-amsterdam-london-CCP back and forth for a few days. Now that CCP has closed the route from limelight im getting no more disconnects. Being I was kept off for 3 days a few weeks ago and disconnects have now all gone away. Far as patches, this has nothing todo with it. Some of you since the route change in america via " Beyond the network America inc" pipe from washington DC to Telecity Plc london. Stream seems constant and no packetloss...woot .. bows to CCP :) Your local Deamon
Amonshige Axe Gang	Posted - 2008.06.24 03:54:00 - [344] Edited by: Amonshige on 24/06/2008 03:53:51 Limelight has been the cause of connection drops numerous times in the past, as long ago as late last year/early this when i started playing again. Search the forum for LLC and limelight you'll find old posts. The connection issues I saw could be described as extreme lag as well as disconnects, so perhaps the service provider is responsible for other less consequential lag problems as well. Scrap them? Contract? Hm.
blackwalt	Posted - 2008.06.24 04:02:00 - [345] hey if you really want ccp to do something about this problem, i suggest we all stay off eve for a period of time say any were from 5 to 10 hrs , or we all could close are accounts for a week, that might get them to get off thier buts and find a fix to the problem? later blackwalt
costas5	Posted - 2008.06.24 04:17:00 - [346] some one needs to feed the damn hampsters!!!!
Viagra	Posted - 2008.06.24 04:26:00 - [347] Originally by: Avon Kids, stop fighting, please. Email Limelight if you want to moan about it. I'm sure CCP are just as frustrated as us, but trying to hold them responsible for the running of the interwebz is a little unfair. Sunday is Eve's most highly populated day - they really don't need this sort of problem making them look bad ... so cut them some slack over it. These things happen. It isn't our fault .. it isn't their fault. They can't fix it, and neither can you .. and yet they aren't raging at you to get something done, are they? They have raised a ticket, and now they have to just sit tight. /me goes back to reading The Empyrean Age What a load of crap. CCP has been well aware of issues with limewire since at least last fall, as far as I know personally... maybe longer, and have done nothing. Doing nothing to correct teh issue after so long does constitute blame as far as I'm concerned.
Trig Onami Royal Mayham	Posted - 2008.06.24 04:31:00 - [348] I think CCP did the right thing by dropping the ****ZY ONE of THEIR 3 CURRENT ISPs. But remember everyone that right now they're temporarily running the game on only 2 ISPs. So things might not look on the UP AND UP until they find a replacement for "Lemon-light"(hehe that was sweet). I wish them the best in finding a new provider. I give them a few weeks of grace, because they work hard for us. So take your time, CCP, do your best in finding us a suitable backbone, and always READ THE FINE PRINT :P It's great to see that they actually are doing something for us. Out of the goodness of their hearts, they're going far and out of their way to determine why this is happening to their customers at least. And not just playing the blame game, like the "top quality? NOT!" ISPs we ALSO PAY FOR just to connect to EVE, usually do. Now people, shopping for such a HUGE investment takes a good amount of time, and we are just going to have to be patient. I'm not going to throw a stick in the wheel and demand any refund. I wish to help out and pay DOUBLE my sub fee next month to help them secure a new contract in a timely matter. Because if this was Blizzard, they would direct you to their EULA and point to the line that says WE DON'T HAVE TO SERVE YOU, SHOULD IT BE OUT OF OUR HANDS. Keep that in mind folks. CCP, go ahead and take 40 dollars next month.. Find a new ISP. I'm still here. Round of beers for those who decided to drop the Lemon-light. Cheers guys.. I think your game is amazing. Keep up the good work.
Speaker Dead	Posted - 2008.06.24 04:49:00 - [349] Well it does seem to have resolved the porblems i was having, as well as half of my alliance. So it does appear the major issue has been solved. Doesn't mean all the other issues within the WWW have been though. BTW LOL At all the pron lovers using Limewire as the culprit, rather than Limelight....
Slackiekommando The Perfect Storm The Red Skull	Posted - 2008.06.24 05:12:00 - [350] Well if you pertitioned a loss due to getting disconnected: have any of your responces been as such: Posting private CCP communication is not allowed - GM Zhainius i will not repeat what i sent back to him. just curous if anyone has had there ship returned

Slackiekommando The Perfect Storm The Red Skull	Posted - 2008.06.24 05:21:00 - [351] Sorry did not know: Well ppl know what i got back. I hope that someone informs the GM who responded and let him to know that ISP problems occurred and whne more than half your fleet disconnects its not your ISP or your PC. I can accept looses and have in the past but this i think i will take to the highest GM as it really burns my balls.
Ceros X GoonFleet GoonSwarm	Posted - 2008.06.24 05:35:00 - [352] my connection has been rock solid and i'm having more fun in eve than i ever have before, thanks ccp
Ares Helix NunyaBizzness Phobos Alliance	Posted - 2008.06.24 05:37:00 - [353] Was workin fine earlier today, now it's bugged again... wtf!
Muskaos	Posted - 2008.06.24 05:40:00 - [354] I have been experiencing disconnects for 9 months, all related to packet loss along the route to Tranquility. I've seen well over 50% packet loss at times, and have lost 2 pimped out Ravens because of it. I play from Japan, and the last 6 hops of my traffic all goes through LimeLight. I have pingplotter up on my second display, so I can log off when I see a packet loss spike starting.
X Ex	Posted - 2008.06.24 05:41:00 - [355] To follow on from Lithia's post (for non-Network geeks about the high level Internet structure), you need to also consider that many ISPs and Backbone providers have "intelligent" devices making routing and prioritisation decisions. These are like having people do the tasks but generally faster to instigate changes and are usually rules based. So, it's possible that any one of the networks in your path may initiate some form of interference (e.g. increase latency on some types of traffic either permanently or as required to service higher priority needs, drop some types of traffic for similar reasons, selectively reroute for damage or cost reasons, and so on). Some of these come into the category of "traffic shaping" which is used to keep the backbones from being overloaded (flattens out saturation peaks and keeps high priority stuff flowing) and others come into the "route around damage" category (such as router outages, saturated links, high cost links, etc). As to whether CCP should provide some compensation or not, I'd say probably they should but they are not under any obligation to under EULA. Welcome to being a business. Since using any network service provider as a company should have Service Level Agreements and Compensation Clauses, they should be able to legitimately apply for real $$$ compensation if they choose. This is to reduce damage to the company which in this case would likely be to pay for the effort of keeping their customers happy. As a note, if they do not have such SLA clauses they would be very unusual and rather remiss. If you work out the potential loss of any reasonable percentage of CCP's customer base at the cheapest subscription rate, their costs could feasibly be quite substantial; especially with respect to customer retention and foregone acquisition (yes, this comment was aimed at the CCP Marketing and Communications teams). Flamers welcome, all I've tried to do is state some business realities rather than attack players/posters or CCP's capabilities.
Cpt Luna	Posted - 2008.06.24 05:43:00 - [356] I have been connected for the last 3 days with no issues: I am in South Korea, so the issue may not be the TQ coding like some are saying, but network connections. Anyhow, no issues here.
tinnsoldier	Posted - 2008.06.24 05:46:00 - [357] as a faithful supporter of ccp (i buy ETC and sell for isk rather than "buy isk for cheap") as well as my 1 year subscription I feel a little shaken by this latest development. I've just lost a BS to lag in mission i had no problem tanking and still had 80% armour. when i lagged i was unable to reconnect for at least 5 minutes and finaly when i did get back in i saw a pod floating in space. in a response to my petition ccp stated that there was no proof that it had anything to do with server side errors and they would not reimburs me. imagine my outrage when i read this today. CCP IS FULL OF CRAP!!!
Ares Helix NunyaBizzness Phobos Alliance	Posted - 2008.06.24 05:57:00 - [358] A corp mate lost a nidhoggur cos his conn dropped and he didn't warp away like he shoulda (on a level 5 with no scrammers) CCP refused reimbursement. Hope that's some comfort!
Lt Psyco	Posted - 2008.06.24 06:06:00 - [359] yes well that is good and all, but now EVE has been lagtastic for me in the middle of the US today and it has never been this laggy except when I have more then 50 enemies on screen. now it is always that laggy and it is slightly annoying to take so long to finish what I was able to do in less time. so answer me this please: What happened?
Tarkina Koslix Deep Space Supplies Paxton Federation	Posted - 2008.06.24 06:11:00 - [360] Hi all, network problems happen all the time on the internet. That's normal. Noone is to blame for it if it happens, except the carrier has not paided his peering costs to his "neigbours". The only thing ccp can do is to shut the connection down and let the traffic reroute to another carrier. The rest is up to your provider. Some examples what could be wrong : - the core router of a network has a heating problem and the cpu on the networkinterfacecards can't work at full speed --> get you a ****load of packetloss for one interface. It is easy to find out and a matter of hours to be relaced. - a switch port inside the carriers network is faulty - the backplane of a switch can't handle the bandwidth anymore ( i.e. heating problems ) this is not easy to find out, can take days to hunt it down, as the switch does not have always full traffic going throu him, which makes it hard to find it. Replace takes from "in the hour" to 2 days if there no a backup unit in place. Worst case: "a" carrier doesn't like the peering contracts he made with the neigbouring isps or "he" thinks his partners are trying to send more and more traffic throu him and enables traffic shaping for the abusing network. This is no joke, it happen more often than you think. The shaping looks like a normal peering problem if you do a traceroute, as not all pakets get throu the peering point. If you have the option to do tracroutes from both directions, you can find the peering point in question. What you not see is, which isp causes it and if it accidently or not. Suggestion to CCP : I would like to have the opportunity to do traceroute's back to my dial-in provider from the cluster to see where the problem is so that i can reroute my traffic ( i'm lucky and can do it ;) ) . I believe a lot of people would like to have that option on the website. It's a very very simple website. All you have to do is to print a DATE and the output of Matt's Traceroute ( mtr ) to the $REMOTE_ADDR the webserver gives you. I would wonder if it takes longer than 10 minutes to build such a page. There is no risk involved as the script doesn't need input. Thanks :)

S'vart Tseirgn	Posted - 2008.06.24 06:19:00 - [361] Just to make a note - I switched to the backup port last night after not being able to even see the server, and everything started working fine (a little laggier than normal, but hey). Tonight I'm on the backup port and I'm getting disconnected roughly every two minutes...while 26000 doesn't even give me a status on the server.
Jiggardin	Posted - 2008.06.24 06:28:00 - [362] Originally by: Marshall Wellington Part 2 is... Why are the Servers in Europe? Why in the UK no less? I'm not insulting the UK or Europe Direct, but why aren't the servers in the US? The reason behind it is that from what I hear is that most of Europe's internet backbone is not fiber optical network, like it is the the US, but the older cable (Please do not misunderstand those of you who arn't familiar with the backbone of the US's WWW. Your local tap is just that, a local tap. you are sweet :) but you are right, in europe we use birds to transmit our packets... but some information for you: the worlds 3 largest internet exchanges are in europe. amsterdam, frankfurt and london. and when you now say that americans do have "internet 2" network.. its just an academic network between all universities. in europe we run somethign similar (geant2) for several years now (with higher bandwidth than "internet2"). please dont think that americans know all better and are the best at everything. thanks -jigga
Vincenzo Delloro Lux et Veritas	Posted - 2008.06.24 06:48:00 - [363] Originally by: X Ex To follow on from Lithia's post (for non-Network geeks about the high level Internet structure), you need to also consider that many ISPs and Backbone providers have "intelligent" devices making routing and prioritisation decisions. These are like having people do the tasks but generally faster to instigate changes and are usually rules based. So, it's possible that any one of the networks in your path may initiate some form of interference (e.g. increase latency on some types of traffic either permanently or as required to service higher priority needs, drop some types of traffic for similar reasons, selectively reroute for damage or cost reasons, and so on). Some of these come into the category of "traffic shaping" which is used to keep the backbones from being overloaded (flattens out saturation peaks and keeps high priority stuff flowing) and others come into the "route around damage" category (such as router outages, saturated links, high cost links, etc). As to whether CCP should provide some compensation or not, I'd say probably they should but they are not under any obligation to under EULA. Welcome to being a business. Since using any network service provider as a company should have Service Level Agreements and Compensation Clauses, they should be able to legitimately apply for real $$$ compensation if they choose. This is to reduce damage to the company which in this case would likely be to pay for the effort of keeping their customers happy. As a note, if they do not have such SLA clauses they would be very unusual and rather remiss. If you work out the potential loss of any reasonable percentage of CCP's customer base at the cheapest subscription rate, their costs could feasibly be quite substantial; especially with respect to customer retention and foregone acquisition (yes, this comment was aimed at the CCP Marketing and Communications teams). Flamers welcome, all I've tried to do is state some business realities rather than attack players/posters or CCP's capabilities. Very well said. I work in a position where I'm asked to make decisions about compensation for customers impacted by loss of service fairly often, and those are exactly the sorts of things I have to consider every time. I've been lucky in that I haven't been affected by these issues at all this time, but quite frankly it can't be any worse than the desychs we used to have to deal with. A year ago I lost my very first BS (an Apoc) on my very first mission with it because I desynched as soon as every rat in the complex targeted me. And then I lost another one a few hours later the same way. Nowadays you kids have it easy.
Ares Helix NunyaBizzness Phobos Alliance	Posted - 2008.06.24 07:08:00 - [364] Originally by: Vincenzo Delloro Very well said. I work in a position where I'm asked to make decisions about compensation for customers impacted by loss of service fairly often, and those are exactly the sorts of things I have to consider every time. I've been lucky in that I haven't been affected by these issues at all this time, but quite frankly it can't be any worse than the desychs we used to have to deal with. A year ago I lost my very first BS (an Apoc) on my very first mission with it because I desynched as soon as every rat in the complex targeted me. And then I lost another one a few hours later the same way. Nowadays you kids have it easy. Er, how is loosing a Carrier worse than loosing a battleship? Sigh, cannot connect, will install a copy of LOlTRO tonight...
Arlon Magistar	Posted - 2008.06.24 07:17:00 - [365] For those concerned about the mini-patch: just uninstall the thing. It's an optinal upgrade and at least the one time I dc'd while running it, it offered the option to remove it. I did so, and admittedly have seen fewer d/c's. I point out however, that I am still experiencing d/c's, if fewer than before. Also, for those continuously whining at CCP to "do something" -- CCP is not at fault for the shoddy performance of the backbone provider. The fault for that rests solely on the provider's shoulders. At least blame the right people. And for diagnostic purposes guys, I connect from the southeastern United States and experience only sporadic d/c's, often in clusters. After about 10 mins of rebooting the client a few times, my connection stabilizes and I go the rest of the night without major issues. Provider on my end is Comcast.
Taesha	Posted - 2008.06.24 07:46:00 - [366] I've gone from being DC'd every 5 minutes to being unable to connect at all now Connecting (or trying to) from Australia via Telstra.net
Adelyna Kyimante	Posted - 2008.06.24 07:58:00 - [367] Originally by: GM Zhainius Update 080623 15:03 GMT: We will keep the LimeLight connection closed until we have received a full report from them on what happened and proper assurances that this will not be happen again in the future. We will keep you posted and update you with information as soon as we receive it. Explain this then please....disconnected again and again and look, surprise surprise, limelight. There have been arguments on both sides, yes it's CCPs fault, no it's not. I don't know what CCP's rules are for customer ethics, but the fact they didn't notify people in game with a bulletin which would have prevented the majority of the headache and petitions can not be overlooked. Yes I can understand that CCP has no control over the net once it leaves their building, but for good customer relations because they've already messed up by not notifying people of the issue for me anyway until 3 days after it started, they should look at their connection logs to the ISP, the player's connection logs to their server and for losses that happened in those periods of time where there was a disconnect and reconnect and disconnect and reconnect, they reimburse. Of course they probably won't as I've had the answer everyone has had "There is nothing wrong with our servers, the problem must be on your end". But it would be a nice gesture after all the crap we've put up with to this point, need I say boot.ini and that annoying issue with windows jumping that apparently gets "fixed" every patch but really doesn't and the fleet window jumping, love that one Oh and CCP, I thought I'd show this as the OP stated it was closed, yet the trace says otherwise and yet I keep dropping, what gives? \| 0 \| 0 \| XXX.XXX.XXX.XXX \| -----------------------rr.com \| ----------------USA \| 0 \| + \|---------------------------------------------\| \| 1 \| 0 \| 205.234.111.129 \| r03-8.iad.defenderhosting.com \| Washington, DC, USA \| 0 \| + \| Defender Technologies Group LLC DEFENDER-1 \| \| 2 \| 0 \| 69.65.112.25 \| r01.iad.defenderhosting.com \| Washington, DC, USA \| 0 \| + \| Defender Technologies Group LLC DEFENDER-1 \| \| 3 \| 0 \| 208.111.133.114 \| - \| Tempe, AZ, USA? \| 0 \| + \| Limelight Networks Inc. LLNW-3 \| \| 4 \| 0 \| 208.111.133.113 \| tge12-4.fr4.iad.llnw.net \| Washington, DC, USA \| 8 \| +------ \| Limelight Networks Inc. LLNW-3 \| \| 5 \| 0 \| 69.28.171.154 \| tge4-1.fr4.lga.llnw.net \| New York, NY, USA \| 6 \| +- \| Limelight Networks Inc. LLNW-1 \| \| 6 \| 0 \| 69.28.171.201 \| ve2002.fr3.lga.llnw.net \| New York, NY, USA \| 5 \| + \| Limelight Networks Inc. LLNW-1 \| \| 7 \| 0 \| 69.28.171.126 \| tge1-2.fr3.lon.llnw.net \| London, UK \| 77 \| +- \| Limelight Networks Inc. LLNW-1 \| \| 8 \| 0 \| 195.66.224.82 \| linx.telecityredbus.net \| London, UK? \| 77 \| + \| London Internet Exchange (LINX) \| \| 9 \| 0 \| 85.90.226.205 \| - \| (United Kingdom)? \| 76 \| + \| Telecity Plc \| \| 10 \| 0 \| 217.20.44.226 \| - \| (United Kingdom)? \| 76 \| + \| Telecity Plc \| \| 11 \| 0 \| 217.20.44.138 \| - \| (United Kingdom)? \| 77 \| +-- \| Telecity Plc \| \| 12 \| 0 \| 87.237.39.200 \| - \| (Iceland)? \| 76 \| + \| CCP Games \|
Imaos	Posted - 2008.06.24 08:07:00 - [368] Originally by: Marshall Wellington ANY call, complaint or comment that comes in gets very serous attention and even though its in no way shape or form part of his contract, he actually goes out to people's homes and helps them simply rotate a TV antenna or plug in the TV's power to the wall. It's not a matter of need, these people don't pay for the on-air TV direct (unless cable), It's just good bisnuess. The problem here is there are many more factors involved with the Internet than just the few working on TV. There are 2 points where you can do the things you describe: Your ISP and CCP's ISP. Between the 2 ISPs you can't even be sure every packet goes the same way. Also they stated they turned of their uplink to limelight which indicates they use more than one ISP, which also indicates redundancy on CCP's part which many here declined. Routing may be strange, because they sell their lines and create manual routes to reflect that. The internet has become less failsafe becuase of that. Quote: That was an example of the second oldest entertianment industry alive (the first being live performances) CCP is part of the 3rd, and they are not taking examples from the ones that have survived the test of time. The second oldest entertainment is a complete different matter. 1) You broadcast: Everyone in a large area gets the same feed. 2) The route is straight and simple. (TV-Station -> Sat -> (Cable ->) you) That is pretty easy to work with. Only 2 entities to deal with. Quote: Why are the Servers in Europe? Why in the UK no less? I'm not insulting the UK or Europe Direct, but why aren't the servers in the US? The reason behind it is that from what I hear is that most of Europe's internet backbone is not fiber optical network, like it is the the US, but the older cable (Please do not misunderstand those of you who arn't familiar with the backbone of the US's WWW. Your local tap is just that, a local tap. The backbone of the WWW in the US and probably Canada are the fiber optical lines that run along the rail road lines.). Since of the 3 major timezones CCP serves, Euro, US and AUS timezones, using the US as the main server location makes a good deal of sense if you chose the right location and provider in North America (I know that is probably going to be viewed as unfair in the long run by everyone in the UK, but you have crap internet anyways so I don't see a serous differance. Once you hit the WWW in America you're pretty much lag free, with only the local taps being choke points). The internet here is fine. Don't know what you consider crap, but the backbones here are very good. (Germany started going all fiber in 1989 and as distances in Europe are much smaller scale than in the US also finished in shorter time.) Yes, our local taps are copper only. That is in my case a 250m long DSL link. Wish I could get 100Mbit/s or Gigabit Ethernet right to the door, but I don't live in Stockholm or a similar city. Quote: Main point being that CCP is supposedly a global entertainment provider, and that means first of all good product and product service, and that also means having the right tool for the job, in this case the internet backbone in the US. 1) There is no single internet backbone. 2) US companies are very good in creating strange routing patterns on the whim depending where they can get the most money. 3) I doubt we europeans cried as much when we got lots of packet loss in New York in EQ1 times. Bad US backbone, bad backbone 4) If there is some kind of center of the Internet Europe is closer. 5) Law is 'better' here. More freedom, more privacy and less parenting. Imaos ------------------------------------------ Originally by: NoNah My friend, this is EVE, as it's a space oriented game, they couldn't have trolls. We have Caldari.
JVR JVR	Posted - 2008.06.24 08:17:00 - [369] Anyone unable to start the game let alone stay connected ? thought maybe the problem was fixed by now
Imaos	Posted - 2008.06.24 08:18:00 - [370] Originally by: Adelyna Kyimante Originally by: GM Zhainius Update 080623 15:03 GMT: We will keep the LimeLight connection closed until we have received a full report from them on what happened and proper assurances that this will not be happen again in the future. We will keep you posted and update you with information as soon as we receive it. Explain this then please....disconnected again and again and look, surprise surprise, limelight. There have been arguments on both sides, yes it's CCPs fault, no it's not. I don't know what CCP's rules are for customer ethics, but the fact they didn't notify people in game with a bulletin which would have prevented the majority of the headache and petitions can not be overlooked. Oh and CCP, I thought I'd show this as the OP stated it was closed, yet the trace says otherwise and yet I keep dropping, what gives? \| 0 \| 0 \| XXX.XXX.XXX.XXX \| -----------------------rr.com \| ----------------USA \| 0 \| + \|---------------------------------------------\| \| 1 \| 0 \| 205.234.111.129 \| r03-8.iad.defenderhosting.com \| Washington, DC, USA \| 0 \| + \| Defender Technologies Group LLC DEFENDER-1 \| \| 2 \| 0 \| 69.65.112.25 \| r01.iad.defenderhosting.com \| Washington, DC, USA \| 0 \| + \| Defender Technologies Group LLC DEFENDER-1 \| \| 3 \| 0 \| 208.111.133.114 \| - \| Tempe, AZ, USA? \| 0 \| + \| Limelight Networks Inc. LLNW-3 \| \| 4 \| 0 \| 208.111.133.113 \| tge12-4.fr4.iad.llnw.net \| Washington, DC, USA \| 8 \| +------ \| Limelight Networks Inc. LLNW-3 \| \| 5 \| 0 \| 69.28.171.154 \| tge4-1.fr4.lga.llnw.net \| New York, NY, USA \| 6 \| +- \| Limelight Networks Inc. LLNW-1 \| \| 6 \| 0 \| 69.28.171.201 \| ve2002.fr3.lga.llnw.net \| New York, NY, USA \| 5 \| + \| Limelight Networks Inc. LLNW-1 \| \| 7 \| 0 \| 69.28.171.126 \| tge1-2.fr3.lon.llnw.net \| London, UK \| 77 \| +- \| Limelight Networks Inc. LLNW-1 \| \| 8 \| 0 \| 195.66.224.82 \| linx.telecityredbus.net \| London, UK? \| 77 \| + \| London Internet Exchange (LINX) \| \| 9 \| 0 \| 85.90.226.205 \| - \| (United Kingdom)? \| 76 \| + \| Telecity Plc \| \| 10 \| 0 \| 217.20.44.226 \| - \| (United Kingdom)? \| 76 \| + \| Telecity Plc \| \| 11 \| 0 \| 217.20.44.138 \| - \| (United Kingdom)? \| 77 \| +-- \| Telecity Plc \| \| 12 \| 0 \| 87.237.39.200 \| - \| (Iceland)? \| 76 \| + \| CCP Games \| Let's analyse your trace. The next hop from CCP is their provider. Hm. Lets' see. Looks like Telecity in the UK. Looks like CCP turned their connection to LimeLight off. I'd say you shouldn't use traces until you know how to read them. You still get disconnects, because Telecity uses LimeLight to get to the US. So know you have to convince TeleCity to drop LimeLight as carrier or try to find an ISP that doesn't use a route to the US over LimeLight. That isn't as easy as it sounds as the business unit of an ISP usually has no idea of routes. Imaos ------------------------------------------ Originally by: NoNah My friend, this is EVE, as it's a space oriented game, they couldn't have trolls. We have Caldari.

Jiggardin	Posted - 2008.06.24 08:20:00 - [371] Originally by: Imaos 1) There is no single internet backbone. 4) If there is some kind of center of the Internet Europe is closer. 5) Law is 'better' here. More freedom, more privacy and less parenting. Imaos very true. although uk is quite close to the us in terms of "privacy". btw i have some idea why europe has the largest internet exchanges. americans do not search for content outside of the US. they are confident with the completly cencored and stripped content they get from g.w bush.
Imaos	Posted - 2008.06.24 08:21:00 - [372] Originally by: JVR JVR Anyone unable to start the game let alone stay connected ? thought maybe the problem was fixed by now No problems here. Last time I had a problem getting a new IP and route from my ISP helped. Imaos ------------------------------------------ Originally by: NoNah My friend, this is EVE, as it's a space oriented game, they couldn't have trolls. We have Caldari.
JP Goodwin	Posted - 2008.06.24 08:41:00 - [373] Edited by: JP Goodwin on 24/06/2008 08:43:12 Another comment on UDP vs TCP. I worked as a software developer on a network protocol stack for 5+ years back in the 90's. Our code ran on top of TCP, we weren't reinventing TCP. 90 to 95% of our code was error handling and recovery, with only 5-10% executed in the "normal" case. Some of that code was fiendishly difficult to debug due to multiple messages being handled at once and it being hard to reproduce the exact sequence of events even once you'd figured out what order things had happened in when they went wrong. Being able to do multithreaded programming with no logic holes and no memory leaks is a specialist skill that your average CS college grad is hopeless at when they first show up. What TCP provides is "reliable, in-order delivery". That's its contract with the network layers above it. UDP does not provide reliable or in-order delivery. Yes you could implement on top of UDP instead of TCP, and build whatever kind of network layer you want. But if what you need is reliable delivery without packet reordering then you either use TCP or you reinvent the wheel. And trust me, running on a TCP reinvented by a bunch of game programmers is not what you want. I played Diablo II for a good while back when it was hot and it was absolutely plagued with exploits. Item duplication exploits were the most common. Many (if not most) involved disconnecting from the game by one party involved in a trade at just the right point. Blizzard was basically hopeless at plugging all the holes. And although I didn't work there, I have an idea why. You see, they chose to implement on top of UDP. I used up quite a lot of emotional energy ranting at that choice back then. The two advantages of UDP over TCP are that it is lighter weight and that it supports multicast (where you send the same packet from the server to lots of clients). That's particularly good for things like streaming video, where a lost packet is just a lost frame, a stutter that may even be invisible to the user. It's good for bit torrents, too. It's not so good for transaction type interactions (trading something with another player for example, or shooting them). If somebody somehow blew up one of the stars in Jita and they wanted to be able to show the same cut scene to everyone in Jita at the same time then multicast would be the only way to go. If you shot someone and they didn't get the message you'd be kind of unhappy, wouldn't you? Especially if they then shot back and that message didn't get lost. Yes TCP is heavier weight, but if you need the features it provides, then its the lowest cost way to get those features, both in terms of performance and development costs. True, with UDP you'd never get disconnected. But the game would be far less reliable overall.
violet1	Posted - 2008.06.24 08:43:00 - [374] I am a player in Hawaii as well, on Roadrunner. I had the disconnects too, if that is helpfull.
Ambrosis Caldaraan	Posted - 2008.06.24 08:57:00 - [375] Edited by: Ambrosis Caldaraan on 24/06/2008 08:57:22 Forget disconnects. I only manage to connect 1 out of every 20 attempts. And if i do get on then small things like docking / undocking / opening the skills window / blinking / sneezing etc... will kill my connection. I don't care if the jet can is half full or half empty.....I just want kill rights on the bstard that stole the other half!!
Safian Krill	Posted - 2008.06.24 09:34:00 - [376] hey there ive got this connex problem but with only one of my accounts, not heard of limelight, i use BT, its not just the connex to eve its a problem sometimes to the net too goin through the same connex as my laptop but still have a problem if i dnt sign in to BT, still no connex to eve.. hope problem gets sorted soon no fun play 2 a/c on one pc at same time.. SK
Zanpt	Posted - 2008.06.24 09:37:00 - [377] Originally by: JP Goodwin Edited by: JP Goodwin on 24/06/2008 08:43:12 Another comment on UDP vs TCP. ...I played Diablo II for a good while back when it was hot and it was absolutely plagued with exploits. Item duplication exploits were the most common. Many (if not most) involved disconnecting from the game by one party involved in a trade at just the right point. Blizzard was basically hopeless at plugging all the holes. And although I didn't work there, I have an idea why. You see, they chose to implement on top of UDP. I used up quite a lot of emotional energy ranting at that choice back then. The two advantages of UDP over TCP are that it is lighter weight and that it supports multicast...It's not so good for transaction type interactions (trading something with another player for example, or shooting them). ...If you shot someone and they didn't get the message you'd be kind of unhappy, wouldn't you? Especially if they then shot back and that message didn't get lost. Yes TCP is heavier weight, but if you need the features it provides, then its the lowest cost way to get those features, both in terms of performance and development costs. True, with UDP you'd never get disconnected. But the game would be far less reliable overall. You're seriously mixing up a couple of unrelated things. CCP's use of database technology as the foundation for a MMOG was brilliant. That is what keeps transactions complete, not whether TCP or enhanced UDP is used for the data. The nature of databases with before image journalling is that incomplete transactions can be rolled back. As to the possibility of someone writing a transmission control layer to use UDP, well, yes, it would require some competence. Of course the Linux TCP/IP stack is open source so its TCP layer could be examined by anyone planning on writing their own TC layer.
Jed Clampett	Posted - 2008.06.24 09:41:00 - [378] patch == sluggish? Duh if you read...CCP's dropping Limelight does NOT fix Internet connections problems completely. Limelight was totally losing the connection by dropping too many packets. But with Limelight removed your connection has to take the long way around the world to get to CCP servers. So yes connections without Limelight remain sluggish, even though we no longer lose so many packets that the server disconnects us. So we can't judge the patch until CCP gets a REPLACEMENT internet service for Limelight, a service that provides speedy connections to North America without taking long detours.
WOLF STRYDER	Posted - 2008.06.24 09:52:00 - [379] null Zhanius i know and love you man. u have helped me in the past. But i got to tell you this sounds like a bunch of bollucks. For those of you who have dropped like i have fifteen times in an hour. wait for the option to uninstall the reprocessing patch. And when you see that option i strongly recommend that you do as it says and uninstall that badboy seriously... P.S. have not had a single drop since i have done so myself,,,
Jed Clampett	Posted - 2008.06.24 10:00:00 - [380] I've always noted that the disconnects get much worse at times that corresponding to the preparations to open business between major business centers on the USA east coast and Great Britain and Western England. Due to the data surge of Western hemisphere business with Europe each weekday morning. you should expect gaming data to get a lot more packets lost or greatly delayed in the hours right before EVE shutdown. That is actually the reason EVE shutdown occurs when it does rather than 0100-0200 GMT. Of course USA daylights saving time screws with the goodness of that match. That is 5am-6am USA east coast local time Monday when banks, stockmarket, and other businesses start exchanging data an hour or two before officially having early employee force begin work. There are lesser data usage surges as businesses close down for the business day. But that is much better distributed as the time of actual end of business day data operations differs greatly by company in the same location. Banks and big business do have international priority on quality of connectivity due their national importance, highest end service agreements, -- and the fact that these same businesses arrange the funding behind creating the physical trans-oceanic Internet connections.

Jed Clampett	Posted - 2008.06.24 10:27:00 - [381] Koslix has a very good talk about Internet router issues that just occur from time to time. But those issues rarely last for more than a very few hours for well run ISPs. The conclusions don't take into account the special bottleneck situation for TransAtlantic connectivity. His conclusions only apply to the low volume of an individual customer. Actually CCP can't just hire any old ISP and let Internet traffic reroute to fix all connectivity problems for massive numbers of clients. CCPs must pay for services from an Internet providers with good service connections to other ISPs. Apparently CCP needs multiple ISPs to get good connectivity to the whole world and not just for local redundancy. It does matter who your endpoint connections are. CCP dropping Limelight doesn't force the Internet to provide a fast new path. It just keeps Limelight routers from discarding so many packets that EVE considers the connection lost. The "self healing" Internet path is obviously still bottlenecked because the remain ISPs for CCP do not have good TransAtlantic connection agreements. The issue is having an ISP with agreements providing access to good direct TransAtlantic connectivity. When they provide only a single path or lack total capacity to those direct fast connections -- Internet "self healing" physically going the long way around the world or via South America just doesn't hack it for realtime processes.
Cailus Purple Unicorn Squad Inc.	Posted - 2008.06.24 10:46:00 - [382] Since they have rerouted away from Limelight I have actually gained speed. I lost 3 hops off my tracert, so this could be good for me :-) Interesting to note, your ISP determined if you were routed through Lime or not. I have Cable and Verizon FIOS, my fios went through lime but my cable did not.
Slaves Miner	Posted - 2008.06.24 10:51:00 - [383] Well I personally dont see any difference in what time of day i connect, it never just disconnects on me unless i dsynch if it did I wouldnt pay/play. Im on BT broadband and never get a problem and blaming it on world economics is a bit daft ey? Seems as the world was doing it last month the same and noone was crying about lost connections then. I reckon half of u need to get the spyware and garbage off ur PC's and the rest need to dig into their pockets and get a decent ISP not some buy one get one free offer u found in the bottom of u shredded wheats. If this prob is sooo bad why is everyone I know unaffected???
Tebinium Asteri	Posted - 2008.06.24 10:54:00 - [384] Edited by: Tebinium Asteri on 24/06/2008 10:55:25 I'd give 10 to 1 that Limelight did a blanket upgrade to all their gear without testing it first (some Cisco path or whatever). recovering from that could take them months! With all the SLA payments they will have to make (even if a single ISP (!) somehow screwed their whole network) they may as well call in the Administrators now :-/ Also, even though it is CCPs network provider, the responsibility to provide the EVE Online service lies with CCP. How can they refuse to reimburse losses, both in-game and for subscriptions? they reimburse us and then hit the network provider via the SLA (unless they don't HAVE an SLA...).
MrR9 Invalesco Callide The Last Stand	Posted - 2008.06.24 11:07:00 - [385] Originally by: Stormwind Bloodfeather The DC's started after that little Mini patch to fix the reprocess windows refusal to close after a reprocess. While this might just be coincidence and bad timing..... you understand that I find the above explanation to be somewhat lacking. TQ may be functioning and stable, but that does NOT mean TQ coding isn't responsible for the coincidental rash of constant disconnects after the mini-patch. Get what I'm saying? Thankfully I have only had a few DC's. And none yet have been when I was in the stink of something. and i'm in Hawaii, island of Maui. if that helps any. Storm This is merly bad timing. TQ is fine i dont understand why ppl dont seem to get that ISP's arnt always working properly. that patch was a client side patch not a server side. Everyone would of been getting dropped not just some.
Willford Bremly Domini Umbrus Free Trade Zone.	Posted - 2008.06.24 11:09:00 - [386] I believe Senator Ted Stevens said it best when he explained that the internet is not a big truck, but more like a series of tubes. And when those tubes are filled the internet becomes delayed. All humor aside I am from the US and my connection has been perfect. All you that propose CCP just shut down the server until it's fixed are just being selfish. »\(¦_o)/»
Jed Clampett	Posted - 2008.06.24 11:11:00 - [387] Anyone notice that CCP has paired this connectivity issue with a slight alteration in "warp to 0" and docking behavior? Lately instead of landing within 300-700 meters of target, I have been seeing more like within 500-3000 meters of target with bias toward the larger miss. No big deal for faster ships but a very big deal for ORE barges and other very slow ships. I suspect just lost a Covetor because although aligned that last minute docking landed well short of the station. Covering 3km instead of 300-500 meters adds over a minute to the time needed to dock. Yeah Yeah I could have docked 10 minutes or even an hour earlier. But predictable behavior can and should be used to maximum advantage. I just wish they would put special notice up when they change that predictable behavior.
Jed Clampett	Posted - 2008.06.24 11:24:00 - [388] Didn't say world economics created the whole problem. Just that World economics can makes connectivity worse at certain times. I was getting continuous disconnects from 0900-1100 GMT. But yes I also got disconnects and lag at other times..just not as bad. But I can see some people live in "small town" areas that don't get traffic jams. So obviously you don't believe in the effect. You might be too young but just 10 years ago most ISPs had noticable slowdowns when people came home from work and logged on. Yes GOOD ISPs nowadays have spare capacity that prevents such problems. However, new companies sometimes try to be too cheap - just enough capacity to meet normal bandwidth demand. The bank that financed Limelight might have "suggested" that and neither they or Limelight might have understood the customer impact fully. Idiots abound even today.
Jed Clampett	Posted - 2008.06.24 11:29:00 - [389] Originally by: Slaves Miner Well I personally dont see any difference in what time of day i connect, it never just disconnects on me unless i dsynch if it did I wouldnt pay/play. Im on BT broadband and never get a problem and blaming it on world economics is a bit daft ey? Seems as the world was doing it last month the same and noone was crying about lost connections then. I reckon half of u need to get the spyware and garbage off ur PC's and the rest need to dig into their pockets and get a decent ISP not some buy one get one free offer u found in the bottom of u shredded wheats. If this prob is sooo bad why is everyone I know unaffected??? Oh yeah it also makes a big difference where you are at. If you are anywhere but North America I doubt you see this issue. Even In North American I bet Canadians don't see this as they have alternate TransAltantic connectivity available. Even parts of the USA would have different experiences because different ISPs service agreements and physical connectivity. Just because an International internet connection exists doesn't mean your data gets to use that path. ISP agreements determine which paths are used and in what preferences.
Zanpt	Posted - 2008.06.24 11:33:00 - [390] Originally by: Slackiekommando Sorry did not know: Well ppl know what i got back. I hope that someone informs the GM who responded and let him to know that ISP problems occurred and whne more than half your fleet disconnects its not your ISP or your PC. I can accept looses and have in the past but this i think i will take to the highest GM as it really burns my balls. A simpler and less frustrating approach is to idle one or more accounts until you have taken three times the denied reimbursement in RL money directly out of CCP's revenue stream, and tell them you're doing it. That's why I never pay for more than 30 days at a time. I retain the option to let one or more accounts expire within 30 days of finding something CCP does to be unacceptable. Each account left idle for one day costs CCP about 50 cents U.S. It doesn't sound like much, but it's about 5 million ISK. It doesn't have to be enough money to actually hurt CCP; it just has to be enough in equivalent ISK to balance things for you. That balance is so much better than the frustration of thinking you can't do anything about a denied petition or crappy lag and disconnects.

Jed Clampett	Posted - 2008.06.24 11:43:00 - [391] Originally by: Slaves Miner Well I personally dont see any difference in what time of day i connect, it never just disconnects on me unless i dsynch if it did I wouldnt pay/play. Im on BT broadband and never get a problem and blaming it on world economics is a bit daft ey? Seems as the world was doing it last month the same and noone was crying about lost connections then. I reckon half of u need to get the spyware and garbage off ur PC's and the rest need to dig into their pockets and get a decent ISP not some buy one get one free offer u found in the bottom of u shredded wheats. If this prob is sooo bad why is everyone I know unaffected??? Yes if you have free dial up Internet I wouldn't expect good connectivity. On the other hand those people probably didn't notice the issue because their normal conectivity is so bad. But most the complaining people have major high-speed providers like Roadrunner or AT&T. Worse in certain parts of any nation, it won't make any difference which local ISP you select. Sometimes it does. It all depends on whether there are choices of how data flows from one ISP to another in your area. Local ISPs DO NOT magically provide connectivity directly to CCP -- unless you live in Britian. Not even for the biggest ISPs. Internet data gets passed in a bucket brigade relay through many ISPs to travel around the world. But in some areas of the USA or other nations there is really only one direct way for your data to leave that region for your destination. Alternative paths can occasionally be rare or very inefficient (a worst case being something absurd like Britain via Japan).
Spc One	Posted - 2008.06.24 11:54:00 - [392] Edited by: Spc One on 24/06/2008 11:54:23 here's my traceroute: ------------------------------------------------------------------------------------------- traceroute to 87.237.39.199 (87.237.39.199), 30 hops max, 38 byte packets 1 Server (192.168.0.1) 0.069 ms 0.073 ms 0.067 ms 2 cnet-102.ac.triera.net (213.161.8.1) 5.318 ms 6.445 ms 8.196 ms 3 cartman-ve-1.ip.triera.net (213.161.2.3) 10.687 ms 11.300 ms 7.335 ms 4 10ge-e1-1.vie.ip.triera.net (213.161.2.218) 10.443 ms 13.294 ms 12.834 ms 5 ge-0-0-0.br1.ams.ip.triera.net (213.161.2.66) 43.921 ms 45.432 ms 39.959 ms 6 peer1.ams2.telecityredbus.net (195.69.144.113) 40.340 ms 44.543 ms 39.830 ms 7 85.90.226.197 (85.90.226.197) 43.406 ms 42.204 ms 44.571 ms 8 217.20.44.226 (217.20.44.226) 45.450 ms 45.274 ms 44.456 ms 9 217.20.44.138 (217.20.44.138) 46.722 ms 45.667 ms 44.454 ms 10 87.237.39.199 (87.237.39.199) 47.233 ms 48.921 ms 47.392 ms -----------------------------------------------------------------------------------------
Jed Clampett	Posted - 2008.06.24 12:01:00 - [393] Originally by: Tebinium Asteri Edited by: Tebinium Asteri on 24/06/2008 10:55:25 I'd give 10 to 1 that Limelight did a blanket upgrade to all their gear without testing it first (some Cisco path or whatever). recovering from that could take them months! With all the SLA payments they will have to make (even if a single ISP (!) somehow screwed their whole network) they may as well call in the Administrators now :-/ Also, even though it is CCPs network provider, the responsibility to provide the EVE Online service lies with CCP. How can they refuse to reimburse losses, both in-game and for subscriptions? they reimburse us and then hit the network provider via the SLA (unless they don't HAVE an SLA...). I doubt it. If that was the case they would have just rolled back the software and routing tables while they reanalyzed the problem. It is much more likely that they oversubscribed their bandwidth and also lack redundancy in some problem equipment. Nothing prevents Limelight from agreeing to and selling services beyond common sense. That is Limelight simply lacks the hardware routing capacity to meet their obligations at all times - especially when some hardware goes flakey. In that case routers give certain entities like banks priority on getting data through at good speed and slow or drop packets for other users with less priority. This policy works well for asynchronous use like web browsing as access just gets increasingly sluggish -- if yo wait it will work. But is screws realtime communications. Yes the CCP choice of UDP may be at fault in that EVE traffic is more likely to lumped in with streaming video and audio traffic and P2P. General purpose streaming video and audio are the first things to get dropped by routers and ISPs when bandwidth gets tight. Hmm...CCP might be able to solve the issue by paying to have all EVE traffic encapsulated in a single TCP pipe across the Atlantic - a bridge between two problem points on route. But that sounds like a very expensive short term solution. It would be easier if CCP provided a virtual private network endpoint for those who wish solid connections. That would hiding EVE communications in a TCP tunnel. Still expensive but totally under CCP control and avoiding major twiddling with existing EVE communications software.
Jed Clampett	Posted - 2008.06.24 12:07:00 - [394] Originally by: Zanpt A simpler and less frustrating approach is to idle one or more accounts until you have taken three times the denied reimbursement in RL money directly out of CCP's revenue stream, and tell them you're doing it. That's why I never pay for more than 30 days at a time. I retain the option to let one or more accounts expire within 30 days of finding something CCP does to be unacceptable. Each account left idle for one day costs CCP about 50 cents U.S. It doesn't sound like much, but it's about 5 million ISK. It doesn't have to be enough money to actually hurt CCP; it just has to be enough in equivalent ISK to balance things for you. That balance is so much better than the frustration of thinking you can't do anything about a denied petition or crappy lag and disconnects. LOL - I am not going to open multiple accounts to play games with CCP revenue. Nor deny myself any usage possible. Bites me more than CCP. Sort of like falling down that stairs on purpose so you can file complaints against a landlord. BUt I can understand that it suits some people.
JoeBear770	Posted - 2008.06.24 12:18:00 - [395] As of yesterday 6/23, all connectivity issues seem resolved here......noticed slight difference in docking/warping to an object as well.
Willford Bremly Domini Umbrus Free Trade Zone.	Posted - 2008.06.24 12:24:00 - [396] Originally by: Zanpt A simpler and less frustrating approach is to idle one or more accounts until you have taken three times the denied reimbursement in RL money directly out of CCP's revenue stream, and tell them you're doing it. That's why I never pay for more than 30 days at a time. I retain the option to let one or more accounts expire within 30 days of finding something CCP does to be unacceptable. Each account left idle for one day costs CCP about 50 cents U.S. It doesn't sound like much, but it's about 5 million ISK. It doesn't have to be enough money to actually hurt CCP; it just has to be enough in equivalent ISK to balance things for you. That balance is so much better than the frustration of thinking you can't do anything about a denied petition or crappy lag and disconnects. Hey your the guy that explained how he deactivated six out of his eight accounts(or some stupid number) whenever he was angry at CCP. I remember that post. It was when eve kept postponing the server to come back up and everyone was *****ing. Some flawed logic there. »\(¦_o)/»
JoeBear770	Posted - 2008.06.24 12:27:00 - [397] As someone who is not as computer saavy as many of you, could someone tell me how to go about running a trace? Or perhaps there is a thread you could link me to. I am running a mac. Thanks.
Zanpt	Posted - 2008.06.24 12:33:00 - [398] Originally by: Jed Clampett Originally by: Zanpt A simpler and less frustrating approach is to idle one or more accounts until you have taken three times the denied reimbursement in RL money directly out of CCP's revenue stream, and tell them you're doing it. That's why I never pay for more than 30 days at a time. I retain the option to let one or more accounts expire within 30 days of finding something CCP does to be unacceptable. Each account left idle for one day costs CCP about 50 cents U.S. It doesn't sound like much, but it's about 5 million ISK. It doesn't have to be enough money to actually hurt CCP; it just has to be enough in equivalent ISK to balance things for you. That balance is so much better than the frustration of thinking you can't do anything about a denied petition or crappy lag and disconnects. LOL - I am not going to open multiple accounts to play games with CCP revenue. Nor deny myself any usage possible. Bites me more than CCP. Sort of like falling down that stairs on purpose so you can file complaints against a landlord. BUt I can understand that it suits some people. I'm glad you think it's funny. I didn't suggest anyone open additional accounts in order to let accounts expire. I already have multiple accounts for my own reasons. If you can't deny yourself "any usage possible" then you are just a complete slave and will have to accept any abuses or lack of service CCP heaps on you. "... like falling down that stairs on purpose..." Oh, you really don't get it. My rule is that any vendor who displease me sees an effect in their revenue. I don't hurt myself. Now if I told you I refuse to take my insulin because I have a beef with the supplier, you'd have a point, but no, I get the products and services I need and want; I just don't pay blindly and continually when I'm not pleased with the delivery. Eve is presently unique, so moving to another vendor is not an option for me. Nor is leaving Eve entirely and permanently. So what I do is adjust the number of active accounts according to how happy I am with Eve. If I'm happy I may have nine accounts paid and active. If I'm less than happy I may, as now, have only six active. Three of those six expire in a few days. If I'm really ****ed or determined to get back money the GMs won't reimburse, I may have only 3, 2, 1 or even zero accounts active for a while.
Zanpt	Posted - 2008.06.24 12:44:00 - [399] Originally by: Willford Bremly Originally by: Zanpt A simpler and less frustrating approach is to idle one or more accounts until you have taken three times the denied reimbursement in RL money directly out of CCP's revenue stream, and tell them you're doing it. That's why I never pay for more than 30 days at a time. I retain the option to let one or more accounts expire within 30 days of finding something CCP does to be unacceptable. Each account left idle for one day costs CCP about 50 cents U.S. It doesn't sound like much, but it's about 5 million ISK. It doesn't have to be enough money to actually hurt CCP; it just has to be enough in equivalent ISK to balance things for you. That balance is so much better than the frustration of thinking you can't do anything about a denied petition or crappy lag and disconnects. Hey your the guy that explained how he deactivated six out of his eight accounts(or some stupid number) whenever he was angry at CCP. I remember that post. It was when eve kept postponing the server to come back up and everyone was *****ing. Some flawed logic there. No, not flawed. I do the same with all vendors who displease me. Life is too short to go around with the pent-up frustration of paying a vendor again and again but getting less than satisfactory product or service. I regulate how much business I give to vendors on the basis of how well they do for me. I do this with convenience stores, supermarkets, computer stores, doctors, pharmacies, dry cleaners, banks, phone companies, internet service providers, online services, etc. If a vendor displeases me I rotate my business away from them for a time, or discontinue it entirely for a time. I do this because the money I spend is the only really effective weapon I have against incompetence and shoddy products and services. It doesn't even matter whether or not anyone else does this; I do it and it brings me balance and peace of mind. It evens the score on my books, which is all that really matters.
Belmarduk de Prieure Four Elements	Posted - 2008.06.24 12:46:00 - [400] Nice work CCP Its good to know something is being done. I know a different mmorpg company which i wont name here.The name begins with "E" and ends with "s" and is a 2 word name abreviated " EA " ..... If something like this happens with their game they dont give a rats ass..... So the people who are complaining here please be quiet... Thankyou CCP Please give us casual players a Skill-Queue !

Fiberton StarFleet Enterprises	Posted - 2008.06.24 12:54:00 - [401] WEll when it comes to Tcpip that was actually creacted by Berkley for BSD. All other tcpip implementations are based off of it. Your local Deamon
Othella masoku	Posted - 2008.06.24 13:05:00 - [402] Its not only a problem right now for this game..there are problems al over the world with ISP's ive encounters alot of people over the world that out of the blue can't connect or DC moment they try to enter a chat or game or ohter ISP related programs...it started to surface a week ago in some chat community's
Ashlee Darksky	Posted - 2008.06.24 13:24:00 - [403] Sounds like LimeLight is just a big BAG OF FAIL! Whilst this isn't CCP's fault I hope this charade exposes LimeLight for the incompetant asshats that they really are. I also hope CCP will change/choose their backbone carriers more carefully. LimeLight may well be a cheap provider, but if 35,000 CCP customers are miffed then it's false economy. I've read several posts of people saying their connections are much better now LimeLight are out of the way. C'mon CCP - sack LimeLight of fail and move to a new DECENT backbone provider! --- I see fail everywhere, and it's like they don't even know they're failing ---
Rpeg	Posted - 2008.06.24 13:40:00 - [404] It must be because the feds are so busy spying on us now. -- autechre - ep7 - track 1: rpeg estevancarlos.com
notamining alt	Posted - 2008.06.24 14:08:00 - [405] Hello All. Are these conn issues things that have happened as a result of the Empyrean Age Patch? I thought at first that mabye the admins here on post were blocking eve or something cause taking to much bandwidth, then I found out that Eve doesnt really take that much bandwidth, making me wonder why I have not been able to play Eve since the new patch came out. I dont know who my ISP is, how do you find that out? Thanks for whatever help, I will be really glad if my conn issues are from the new patches instead of my iniatial thoughts of it getting blocked.
Ryau	Posted - 2008.06.24 15:03:00 - [406] Your ISP (Internet Service Provider) is the company that provides your internet connetcion, you should know who theyu are, you are paying monthly to them =)
Lyria Skydancer Eve Defence Force	Posted - 2008.06.24 15:59:00 - [407] How about you fix the hd3870 grafical freezing around gatefire? Yeah, that would actually be great ccp. There are dussins of complaints further down in the tech support forum. ----------------------------------------- [Video] I'm a soldier, so remember the name
Vanessca	Posted - 2008.06.24 16:09:00 - [408] Originally by: Zanpt Originally by: Willford Bremly Originally by: Zanpt A simpler and less frustrating approach is to idle one or more accounts until you have taken three times the denied reimbursement in RL money directly out of CCP's revenue stream, and tell them you're doing it. That's why I never pay for more than 30 days at a time. I retain the option to let one or more accounts expire within 30 days of finding something CCP does to be unacceptable. Each account left idle for one day costs CCP about 50 cents U.S. It doesn't sound like much, but it's about 5 million ISK. It doesn't have to be enough money to actually hurt CCP; it just has to be enough in equivalent ISK to balance things for you. That balance is so much better than the frustration of thinking you can't do anything about a denied petition or crappy lag and disconnects. Hey your the guy that explained how he deactivated six out of his eight accounts(or some stupid number) whenever he was angry at CCP. I remember that post. It was when eve kept postponing the server to come back up and everyone was *****ing. Some flawed logic there. No, not flawed. I do the same with all vendors who displease me. Life is too short to go around with the pent-up frustration of paying a vendor again and again but getting less than satisfactory product or service. I regulate how much business I give to vendors on the basis of how well they do for me. I do this with convenience stores, supermarkets, computer stores, doctors, pharmacies, dry cleaners, banks, phone companies, internet service providers, online services, etc. If a vendor displeases me I rotate my business away from them for a time, or discontinue it entirely for a time. I do this because the money I spend is the only really effective weapon I have against incompetence and shoddy products and services. It doesn't even matter whether or not anyone else does this; I do it and it brings me balance and peace of mind. It evens the score on my books, which is all that really matters. Get a life.
Jadiin Mindstar Technology The Kano Organisation	Posted - 2008.06.24 16:55:00 - [409] Originally by: vanessca Originally by: Zanpt Crazy talk Get a life. Totally.
Dipand	Posted - 2008.06.24 17:00:00 - [410] i like how ccp says it's not their fault and limelite says it's not their fault...

Spang A Few Good Men.	Posted - 2008.06.24 17:27:00 - [411] I was having no connection issues before CCP shut down the connection to limelight but now I cannot even see the server from home. I would like to play the game I pay for please. At least an update on the current situation, seeing as not a word has been said since over 24 hours.
Giest 310	Posted - 2008.06.24 17:38:00 - [412] you know the constitution of the United states grants you the right to the per suite of happiness, playing a game , getting married ( dont know how that got in there), petting your dog ... might be considered that per suite. If some one or corp was or is blocking access to eve a game that you have PAID for, that you are enjoying, you may or may not have grounds for equitable charges and or violation of your constitutional rights at least in American. you may or may not want to know what exactly what CCP finds out if some one was blocking you or not doing before you take any action. of course EVE (CCP) being the provider out side of the US may or may not have fudcire rights to report to its clients us the player what it learns. arrr
AceMonter Domini Umbrus Free Trade Zone.	Posted - 2008.06.24 17:52:00 - [413] I like to say that here in Argentina I still have issues with the connection to this game. The game goes down every 5 minutes, saying "Connection to server lost" It's been 2 weeks with this problem... Is it my ISP provider (TELECOM)?? or you guys from CCP? thx
Captain Hexagorn	Posted - 2008.06.24 18:15:00 - [414] I have been having connection issues from the the day the big patch came out i was in a mission and got dced by the time i got back on i had 10% structure left on my raven then ... 2008.06.23 01:48:00 Victim: Captain Hexagorn Corp: East India tea Co Alliance: NONE Faction: NONE Destroyed: Raven System: Nibainkier Security: 0.7 Damage Taken: 58188 Involved parties: Name: Paradise Cruise Missile / Sansha's Nation (laid the final blow) Damage Done: 58188 Destroyed items: Damage Control I 400mm Reinforced Nanofiber Plates I Widowmaker Heavy Missile, Qty: 28 Infiltrator I, Qty: 2 (Drone Bay) Salvage Tackle I Anti-EM Screen Reinforcer I LiF Fueled I Booster Rockets 720mm Prototype I Siege Cannon Medium 'Accommodation' Vestment Reconstructer I Havoc Heavy Missile, Qty: 28 Havoc Heavy Missile, Qty: 289 (Cargo) Hornet I, Qty: 3 (Drone Bay) Scourge Heavy Missile, Qty: 25 Dropped items: Nuclear M, Qty: 9 Scourge Heavy Missile, Qty: 295 (Cargo) Advanced 'Limos' Heavy Missile Bay I, Qty: 2 Widowmaker Heavy Missile, Qty: 26 Widowmaker Heavy Missile, Qty: 297 (Cargo) Large Neutron Saturation Injector I Large F-S9 Regolith Shield Induction, Qty: 2 XR-3200 Heavy Missile Bay, Qty: 3 Invulnerability Field I Salvager I Medium Subordinate Screen Stabilizer I 'Malkuth' Heavy Missile Launcher I Nuclear M, Qty: 239 (Cargo) Thunderbolt Heavy Missile, Qty: 366 (Cargo) Ballistic Control System I Cross-linked Bolt Array I Warrior I, Qty: 4 (Drone Bay) Thunderbolt Heavy Missile, Qty: 54 Hornet I (Drone Bay)
Alexandros Balfros	Posted - 2008.06.24 18:30:00 - [415] Originally by: Captain Hexagorn I have been having connection issues from the the day the big patch came out i was in a mission and got dced by the time i got back on i had 10% structure left on my raven then ... 2008.06.23 01:48:00 Victim: Captain Hexagorn Corp: East India tea Co Alliance: NONE Faction: NONE Destroyed: Raven System: Nibainkier Security: 0.7 Damage Taken: 58188 Involved parties: Name: Paradise Cruise Missile / Sansha's Nation (laid the final blow) Damage Done: 58188 Destroyed items: Damage Control I 400mm Reinforced Nanofiber Plates I Widowmaker Heavy Missile, Qty: 28 Infiltrator I, Qty: 2 (Drone Bay) Salvage Tackle I Anti-EM Screen Reinforcer I LiF Fueled I Booster Rockets 720mm Prototype I Siege Cannon Medium 'Accommodation' Vestment Reconstructer I Havoc Heavy Missile, Qty: 28 Havoc Heavy Missile, Qty: 289 (Cargo) Hornet I, Qty: 3 (Drone Bay) Scourge Heavy Missile, Qty: 25 Dropped items: Nuclear M, Qty: 9 Scourge Heavy Missile, Qty: 295 (Cargo) Advanced 'Limos' Heavy Missile Bay I, Qty: 2 Widowmaker Heavy Missile, Qty: 26 Widowmaker Heavy Missile, Qty: 297 (Cargo) Large Neutron Saturation Injector I Large F-S9 Regolith Shield Induction, Qty: 2 XR-3200 Heavy Missile Bay, Qty: 3 Invulnerability Field I Salvager I Medium Subordinate Screen Stabilizer I 'Malkuth' Heavy Missile Launcher I Nuclear M, Qty: 239 (Cargo) Thunderbolt Heavy Missile, Qty: 366 (Cargo) Ballistic Control System I Cross-linked Bolt Array I Warrior I, Qty: 4 (Drone Bay) Thunderbolt Heavy Missile, Qty: 54 Hornet I (Drone Bay) Well with that fit its hardly surprising >.> On topic i've had no connection issues that weren't as a result of a dodgy wireless connection all been working fine here for ages :)
AceMonter Domini Umbrus Free Trade Zone.	Posted - 2008.06.24 18:36:00 - [416] Originally by: Alexandros Balfros Originally by: Captain Hexagorn I have been having connection issues from the the day the big patch came out i was in a mission and got dced by the time i got back on i had 10% structure left on my raven then ... 2008.06.23 01:48:00 Victim: Captain Hexagorn Corp: East India tea Co Alliance: NONE Faction: NONE Destroyed: Raven System: Nibainkier Security: 0.7 Damage Taken: 58188 Involved parties: Name: Paradise Cruise Missile / Sansha's Nation (laid the final blow) Damage Done: 58188 Destroyed items: Damage Control I 400mm Reinforced Nanofiber Plates I Widowmaker Heavy Missile, Qty: 28 Infiltrator I, Qty: 2 (Drone Bay) Salvage Tackle I Anti-EM Screen Reinforcer I LiF Fueled I Booster Rockets 720mm Prototype I Siege Cannon Medium 'Accommodation' Vestment Reconstructer I Havoc Heavy Missile, Qty: 28 Havoc Heavy Missile, Qty: 289 (Cargo) Hornet I, Qty: 3 (Drone Bay) Scourge Heavy Missile, Qty: 25 Dropped items: Nuclear M, Qty: 9 Scourge Heavy Missile, Qty: 295 (Cargo) Advanced 'Limos' Heavy Missile Bay I, Qty: 2 Widowmaker Heavy Missile, Qty: 26 Widowmaker Heavy Missile, Qty: 297 (Cargo) Large Neutron Saturation Injector I Large F-S9 Regolith Shield Induction, Qty: 2 XR-3200 Heavy Missile Bay, Qty: 3 Invulnerability Field I Salvager I Medium Subordinate Screen Stabilizer I 'Malkuth' Heavy Missile Launcher I Nuclear M, Qty: 239 (Cargo) Thunderbolt Heavy Missile, Qty: 366 (Cargo) Ballistic Control System I Cross-linked Bolt Array I Warrior I, Qty: 4 (Drone Bay) Thunderbolt Heavy Missile, Qty: 54 Hornet I (Drone Bay) Well with that fit its hardly surprising >.> On topic i've had no connection issues that weren't as a result of a dodgy wireless connection all been working fine here for ages :) If you dont have problems.. just dont post here... and is not funny your last comment. I have lost several drones due to disconnect...
Hitman xXx	Posted - 2008.06.24 18:37:00 - [417] I been getting kicked from EvE also. But there a funny part, my friend on vent also get kicked at the same time also, i mean same time. I also still get kicked even when off Vent, started the day i Dled that patch about the refine ore thing.
txloc	Posted - 2008.06.24 18:53:00 - [418] this is not good for the EVE...alot of plyers have left this game for the nonstop...problems,you pay money amonth to play agame that does not work right...."you guys"really need toget it together...i know at my job,if there was this many problems there would be aserious change...it is not good for the consumer.....and it is very hard to tell others to come play agame that doesn't work right......JUST FIX THE GAME --to many people frm around the world are not HAPPY---
Avon Black Nova Corp Band of Brothers	Posted - 2008.06.24 19:27:00 - [419] Originally by: txloc this is not good for the EVE...alot of plyers have left this game for the nonstop...problems,you pay money amonth to play agame that does not work right...."you guys"really need toget it together...i know at my job,if there was this many problems there would be aserious change...it is not good for the consumer.....and it is very hard to tell others to come play agame that doesn't work right......JUST FIX THE GAME --to many people frm around the world are not HAPPY--- Fixing the game is certainly the job of CCP. Fixing the internet? That's going to cost you more than 15bux Eve-Online: The Text Adventure
Emperor D'Hoffryn No Quarter. Imperial Republic Of the North	Posted - 2008.06.24 19:37:00 - [420] Originally by: Avon Originally by: txloc this is not good for the EVE...alot of plyers have left this game for the nonstop...problems,you pay money amonth to play agame that does not work right...."you guys"really need toget it together...i know at my job,if there was this many problems there would be aserious change...it is not good for the consumer.....and it is very hard to tell others to come play agame that doesn't work right......JUST FIX THE GAME --to many people frm around the world are not HAPPY--- Fixing the game is certainly the job of CCP. Fixing the internet? That's going to cost you more than 15bux This ^^ The server is fine, I have not connection drop issues...but I have had more latency the past 2 weeks. The Internet having problems is simply not something CCP can control. Originally by: Meridius Dex I could actually fit a Thorax WITH LASERS and get better DPS, better speed, better tank and - wait for it - better cap stability

Spang A Few Good Men.	Posted - 2008.06.24 20:06:00 - [421] I can't even see the server, all I get is status unknown. :(
AceMonter Domini Umbrus Free Trade Zone.	Posted - 2008.06.24 20:10:00 - [422] Cmon guys !! i just want to play for more than 3 minutes...!
Marcus Tedric Tedric Enterprises The Star League	Posted - 2008.06.24 20:45:00 - [423] Still a serious issue - and we're only 30miles from the server farm! Dear CCP, Quite aware that's it's not your fault (well, I sincerely hope it's not), but any pressure you can bring to bear with RL-iskies at stake can only assist. MT
Chomapuraku Templar Republic R0ADKILL	Posted - 2008.06.24 22:04:00 - [424] Originally by: Captain Hexagorn I have been having connection issues from the the day the big patch came out i was in a mission and got dced by the time i got back on i had 10% structure left on my raven then ... 2008.06.23 01:48:00 Victim: Captain Hexagorn Corp: East India tea Co Alliance: NONE Faction: NONE Destroyed: Raven System: Nibainkier Security: 0.7 Damage Taken: 58188 Involved parties: Name: Paradise Cruise Missile / Sansha's Nation (laid the final blow) Damage Done: 58188 Destroyed items: Damage Control I 400mm Reinforced Nanofiber Plates I Widowmaker Heavy Missile, Qty: 28 Infiltrator I, Qty: 2 (Drone Bay) Salvage Tackle I Anti-EM Screen Reinforcer I LiF Fueled I Booster Rockets 720mm Prototype I Siege Cannon Medium 'Accommodation' Vestment Reconstructer I Havoc Heavy Missile, Qty: 28 Havoc Heavy Missile, Qty: 289 (Cargo) Hornet I, Qty: 3 (Drone Bay) Scourge Heavy Missile, Qty: 25 Dropped items: Nuclear M, Qty: 9 Scourge Heavy Missile, Qty: 295 (Cargo) Advanced 'Limos' Heavy Missile Bay I, Qty: 2 Widowmaker Heavy Missile, Qty: 26 Widowmaker Heavy Missile, Qty: 297 (Cargo) Large Neutron Saturation Injector I Large F-S9 Regolith Shield Induction, Qty: 2 XR-3200 Heavy Missile Bay, Qty: 3 Invulnerability Field I Salvager I Medium Subordinate Screen Stabilizer I 'Malkuth' Heavy Missile Launcher I Nuclear M, Qty: 239 (Cargo) Thunderbolt Heavy Missile, Qty: 366 (Cargo) Ballistic Control System I Cross-linked Bolt Array I Warrior I, Qty: 4 (Drone Bay) Thunderbolt Heavy Missile, Qty: 54 Hornet I (Drone Bay) buddy, that raven was ruined the moment you stepped into it. whining about something that CCP can't fix makes you look like enough of a muppet already, but that raven fit makes us wonder how long it would've lasted anyways oh, and insurance ftw. that t1 fitting couldn't have cost you more than a mil in total, so you should be out no more than 20 mil
Red Anderson	Posted - 2008.06.24 22:26:00 - [425] id like to complain... before id like to express how much fun it is to play and be apart of a rad gaming community. i am disappointed with the disconnects and look forward to a quick fix. its really lame to be raiding a pirate base one second then to be disconnected and reconnect to my ship destroyed with some stranger looting my wreck.
Laydee	Posted - 2008.06.24 23:11:00 - [426] I live in the East Midlands in the UK, and historically I can remember my tracert going through Limewire. I'm somewhat intrigued to note now that the packs from my ISP (Virgin nT NTL) Get to London Via Frankfurt now O-o But anyway; I know and you should all accept/realise that CCP can NOT control the routes; thats like saying that this _gym_ can control the roads that lead to their premises. Sure they can place themselves in propitious locations, but I doubt that anyone can say that putting their cluster at london Telehouse was a bad or shortsighted idea; I mean seriously ? Come on! CCP have made a great effort thus-far by removing this dodgy route and I hope they maintain a similar approach in the future, it's not the first time Limewire have appeared in this capacity and I daresay it won't be the last. If it helps anyone; I made myself a sacrificial subject and downloaded the optional patch yesterday. I spent a good 5 hours without interruption involved in Factional warfare in and around Amamake - not one disconnect. Please everyone, chill out a bit - give CCP the support they need and let us hope that their new approach gives them enough clout to stop this from happening again, (well for anything other then outright hardware failure!) Peace out folks
Kaya Divine	Posted - 2008.06.24 23:21:00 - [427] In last hour I got DC`ed 6 times. I consulted moralists to learn how to appear philosophers to find out what to think and novelists to see what I could get away with and in the end it all came down to one principle:win or die.
Laydee	Posted - 2008.06.24 23:29:00 - [428] Originally by: Kaya Divine In last hour I got DC`ed 6 times. Can you post what your traceroute to Tranquility is ? "tracert 87.237.38.200" if you don't know the IP...
Alpha Otoko Malum Intentio The Fifth Race	Posted - 2008.06.24 23:48:00 - [429] Originally by: Aprudena Gist Originally by: Alpha Otoko About UDP and WHY it wouldn't work for EVE. UDP is a simpler message-based connectionless protocol. In connectionless protocols, there is no effort made to setup a dedicated end-to-end connection. Communication is achieved by transmitting information in one direction, from source to destination without checking to see if the destination is still there, or if it is prepared to receive the information. With UDP messages (packets) cross the network in independent units. * Unreliable - When a message is sent, it cannot be known if it will reach its destination; it could get lost along the way. There is no concept of acknowledgment, retransmission and timeout. * Not ordered - If two messages are sent to the same recipient, the order in which they arrive cannot be predicted. * Lightweight - There is no ordering of messages, no tracking connections, etc. It is a small transport layer designed on top of IP. * Datagrams - Packets are sent individually and are guaranteed to be whole if they arrive. Packets have definite bounds and no split or merge into data streams may exist. See your stupid. The Reason to use UDP is to speed up transfer they already only use TCP for transport as they have their own internal network layer that wraps up sends over tcp and then disassembles it on the other side. I can't tell you how many other MMO's do it this way but its pretty much all of them. Ah, written by a goon, that explains why they defeated the point of going AROUND TCP?!
Tiquortres	Posted - 2008.06.25 00:51:00 - [430] You really have to love Eve. The Eve message boards are like the long ago, mostly lost, days of Usenet. A whole bunch of people talking about things they know nothing about or augmenting the holes in their knowledge with an uncanny ability to be incorrect, but damn sure of it. lol

Hiro Nagumo	Posted - 2008.06.25 01:09:00 - [431] I have had no issues in northern california at all. I guess comcast rocks.
Sijian Saibo	Posted - 2008.06.25 01:54:00 - [432] I have been dealing with dc's for over 2 months now, i have 2 accounts that I must have a friend access so that skills can be switched and some email answered. As luck would have it, as the CEO of my corporation, i had not had 15mins of connection in over 60 days and I have been waiting patiently for a fix. I have written about this on the forums and i have spent countless hours on the phone with my ISP. Strangly enough, i never have problems login on if i choose to stay awake till 3AM in the morning US Eastern Standard Time (-5 GMT) after US crowd thinned out and EU folks still sleepin. My ISP does not use LimeLight in its routing path, goes from ISP to qwest, to telia and then the CCP server. I am tired of fighting with CCP and my ISP for a resolution to this problem. I will wait another 7-10 days for this current issue to wash over, hoping it might bring relief to my problem as well. After that, I will give up years of EVE progress, memories and friends and get away from this customer service and tech support nightmare and close my accounts. BTW, f u CCP. You are not being truthful about this issue. This has nothing to do with Limelight only u HAD to say something now that u have mass dc's. It was easy enough to sweep a couple of us under the rug, but now u bit down on that sh.t sandwitch that u assambled for yourselves. Bon Appetite. Also, to all you fanbois, pacifists and other aholes that comment on a tech issue THEY are not experiencing, F U 2 P.S. I will have my friend log on in 11 days and GIVE AWAY for FREE my cap ships and other valuables, ISKs, etc. Send him/me a tell if i log in.
Connie Dimeko	Posted - 2008.06.25 02:16:00 - [433] Edited by: Connie Dimeko on 25/06/2008 02:20:26 As lucky as i have been not to have suffered a loss due to dc it may have been just that luck. If ccp and limelight want to point fingers at eachother GOOD what do we care? CCP is a fun and entertaining place but just that entertainment and when in the course of entertaing if an establishment fails to meet that need to its consumer base it has FAILED. ISK is free to make and easy to give simularly easy is the chain of evidence leading to such losses that should be recovered. while it is NOT CCP's fault as they say(IT IS ALSO NOT YOUR CUSTOMERS FAULT) the issue is still there and acting in the fashion of large flightless birds and covering heads in sand and responding sometimes rudely to your customers seems to be a bad idea but who are we to complain we just pay the bills. your program as pretty and fun as it is is only as good as the community is strong. what could it hurt to help out those injured parties? its not as if ANYTHING comes easy in eve and frankly this new age really seems to have heralded problems. each time i log in it says incomaptible patch do you want to remove and then starts over and asks to reinstall it i am not a limelight user and have blocked the isp from passive use of my pc yet still i have connection issues and i wait when can i play again? my money has beened earned thru my labor i do not spend it casually. CCP are you are starting to squander my work or will you hear our cry its just to dangerous to mission and so the boring mining and manufacturing has been my lot when will we see releif iceland when
Hal Lubbert	Posted - 2008.06.25 03:28:00 - [434] Edited by: Hal Lubbert on 25/06/2008 03:29:01 I rarely post on the forums, but this is now my third ship loss since the Ageing Dieing Patch as I call it. Hell ATM im stuck in space on a gate. Had one GM tell me it was my fault, it wasnt so i got it escalated, next GM replaced only 90% of my losses saying " we can not replace any dropped items" Hell if the game worked as it was made to I wouldnt have lost anything! So replace 100% of my losses, its your fault CCP in the first place. Not Happy, Ebay Maybe!
Everlynnette	Posted - 2008.06.25 03:44:00 - [435] Does anyone have an idea about when this problems would be fix? I'm not into point fingers at anyone or hearing any excusing of why it not working i would just like to know when i can play my game. I thank you in advance for your help.
Brugar	Posted - 2008.06.25 03:50:00 - [436] Still. Being. Dropped.
Crudamus Cutting Edge Incorporated RAZOR Alliance	Posted - 2008.06.25 04:03:00 - [437] Today Hune 24th NA time. I have been crashing all the time today. And Before today, none. Why is it now I can't keep a connection, after you disabled LIMELIGHT!
Yonos Game-Over The Requiem	Posted - 2008.06.25 04:23:00 - [438] I KEEP GETTIGN DISCO YONOS ANGRY YONOS SMASH
Fearsome Evil	Posted - 2008.06.25 04:46:00 - [439] Well it seem's that Eve has gotten into a ****storm of bad connection's so i guess i should be happy that i can't even connect. though i can see the server say's status ok this many thousand player's bla bla well that's great but i haven't been able to log in since emp age came out and it's beginning to get a bit upsetting as all CCP say is well sorry about your bad luck and it's a problem with a isp, well im not paying a $15 a month to play a game im paying ccp and when i keep getting the message Connection Timeout - The server did not respond to the client's secure-handshake request within a reasonable amount of time it lead's me to believe that it mayhap's could be partly MY isp problem and partly CCP's problem as it is their server that doesn't like to shake hand's well hope this get's fixed soon before my next cycle or i'll just cancel my sub and move on to a game that i can actually pay to PLAY
Metal Michelle	Posted - 2008.06.25 05:12:00 - [440] Edited by: Metal Michelle on 25/06/2008 05:13:32 Another day, 4 straight, of connectivity issues. Look, I'm sure it is great to blame somebody for connectivity issues. The reality is, if those of us who were brought here by EVE's new marketing campaign, cannot log on, well... a couple hundred thousand users and an agreement with IBM to run a server does not a world-beating corporation (yeah, the real-life kind) make. It may not be CCP's fault. However, with a big influx of users (God, I know, we all suck, except as gank fodder, we must all be whiny Americans. Or Aussies. Or from the UK, oh God, this one may have relevance). Please fix. This game has potential, and I'm a newer player, the kind that would love FW, if only I could log on for more than 5 minutes in the past 4 days, at least long anough to train a skill? Thanks.

Vorpal Shock	Posted - 2008.06.25 05:14:00 - [441] Hello EvE world I don't know if the problem still exists but i had a lot of disconnects this night / morning. However as i am a "luckbox", no friends or enemies in EVE...i didn't loose anything- the dc always happened while looting ^^ But i have to say i feel sorry for those guys who lost their stuff. You always take care of your ship and items- then boom. This hurts because it wasn't your fault. In this case: Free crispy Sansha Cakes for all
Everlynnette	Posted - 2008.06.25 05:22:00 - [442] I just want to know who fault you think it is? Wait i'll help you, it my isp fault who i pay to provide me internet service and even though all other aspects of my internet working including several other internet games It's there fault right? Or no maybe it is limelight's fault for which i have no account or pay no money too? Originally by: Laydee But anyway; I know and you should all accept/realise that CCP can NOT control the routes; thats like saying that this _gym_ can control the roads that lead to their premises. Sure they can place themselves in propitious locations, but I doubt that anyone can say that putting their cluster at london Telehouse was a bad or shortsighted idea; I mean seriously ? Come on! Your comparing to things that aren't relevant to each other. The roads aren't the issue here because there not vital/essential part of the gym running, but if the equipment fails to be operating the gym can't say we didn't make the equipment so it not are problem. That why people are ****ed.
Metal Michelle	Posted - 2008.06.25 05:29:00 - [443] Yeah, as Ever said: I've played many MMO games, and never seen a community turn on its players like this (well, WoW aside.) What, we don't put in our time to play? What, we don't know what character building takes here? We do, so calling many people whiners is understandably off-putting. With WoW having 10 Million plus players, it will take many hundreds of thousands to compete. I'm new to this community, but being inclusive can only help everyone: a larger player base is good fr a lot of reasons, especially knowing that CCP isn't as concerned about dumbing its product down as Blizzard, et. al. may have been. I contend that folks are only mad because we like this Universe and we want it to WORK.
Rokaan	Posted - 2008.06.25 05:46:00 - [444] Thank you and well done CCP! Since you dropped limelight, I haven't disconned once and my path to server is now 16 hops instead of 23 or 24.
Lithia Tsanov	Posted - 2008.06.25 05:54:00 - [445] To attempt to answer a couple frequently asked questions in the thread: 1: If CCP disabled their connection to limelite, why am I still getting disconnects? Answer: It is entirely possible that you are still hitting the limelite network between you and CCP. All that CCP can do is disable the connection on their end. So wheras the old connection was.... you-->YourISP-->Limelite-->CCP It may now be: you-->Your ISP-->Limelite-->Someotherprovider-->CCP 2: Since CCP disabled their connection to limelite, I am unable to connect at all. This means that either your ISP or limelite is not routing to another backbone provider, or does not have a route to the backbone provider that CCP has failed over to (the latter is your ISP's fault, or the fault of an intermediate backbone provider) you-->YourISP-->Limelite-->nowhere or you-->YourISP-->nowhere To see where your packets are going, use the traceroute command (I believe it is called tracert under legacy operating systems). Sorry to the NE's out there for dumbing this down so much, but people "really" don't know about this stuff, and it's hard to understand the first time you encounter it. To all you non-NE's out there. This occurrence is not unusual. What "is" unusual is for a backbone provider not to have it fixed by now. In my experience dealing with providers, I usually have to "prove" to them that it is their problem and show them exactly what has changed, when it happened, etc... It's a tedious business. LT What is an OTAL?
Alex Under 0utbreak	Posted - 2008.06.25 05:55:00 - [446] Originally by: Rokaan Thank you and well done CCP! Since you dropped limelight, I haven't disconned once and my path to server is now 16 hops instead of 23 or 24. Same here. It's been nice the past 2 days since they dropped their connection to Limelight.
Siouxsie Xai Garoun Investment Bank	Posted - 2008.06.25 06:07:00 - [447] Originally by: Avon Originally by: Joe Starbreaker I lost a head full of implants and worst of all, a beautiful new Rifter! What really stung was that some Minmatarian FW player got my pod. Nobody's ever gotten my pod. Someday Joe Starbreaker corpses are going to be worth billions as collector items, and some jerk got a free one courtesy of the "ISP" failure. CCP answer my petition already! I hope that the petition bit is a joke? It isn't a CCP issue, they are not responsible for your connection to the server - not petitionable. If a loss can be shown as a result of lag or disconnect. It is a viable petition regardless who is at fault. I lost about 15 mill in t2 drones due to DC. I did not petition but I am sure I would get the drones back if I did petition it. 15 mill is just not a lot of ISK to me anymore so that is why I make no attempt to recover the loss. IF I lost my fully rigged and near full t2 outfitted typhoon on the other hand.... yeah Id be making a petition. It is a not their fault and not your fault situation that only a bank would refuse to reimburse. :P I consider the missing pleasure hub interior a bug.. even if it is not. Please fix it. :P
Airtrooper Appleby	Posted - 2008.06.25 11:01:00 - [448] i dont seem to be having DC problems thankfully and im based in the UK i also work for BT Broadband and have not seen a increase in Tech support calls for this problem is this a problem thats affecting the US or the UK to, if its affecting UK players i will bet your ISP uses WLR3 fully unbundled lines and provide a LLU broadband service, as far as i know BT Wholesale dont use LimeLight
Towelieban DOOMSDAY.	Posted - 2008.06.25 11:18:00 - [449] i still get the disconnects but usually only happens after a minimum of 30 minutes. but it still get very annoying when you have to log back in in the middle of a pvp session :/
ColdheartedKilla	Posted - 2008.06.25 11:18:00 - [450] everytime ccp fix something it breaks something else probably time to give up

txloc	Posted - 2008.06.25 11:44:00 - [451] hmmm...let me see alot of you have problems with the "DC" and some of you do not.....i wonder,could it be that some internet providers...can handle EVE..while others can not..and if thats the case wt can "CCP"do about it...for you pay to play...and some of us lost ships...over this...but again,its all part of the thrill of the game..wich in turn is turning out tobe.... B.S ..... let me know...???
1stein	Posted - 2008.06.25 11:55:00 - [452] Edited by: 1stein on 25/06/2008 11:56:20 Originally by: ForsakenLove Ok so please let me get this straight... I loose my brutix due to connections cutting off(it was so frustrating lost count after 20+ disconnections within the span of an hour I stopped playing), and because it's not CCP's "fault" and in fact Limelight's "fault" I'm more than likely going to be denied reimbursement? Yes It seems like I'm bagging out CCP but I've never even heard of "limelight" before as I live in Australia, as my ISP is OptusNet and there were no problems with My ISP during the connection issues. So what happens now may I ask? I'm all for CCP saying it's not their fault, but if it's not my fault either do I still get a reimbursement or not? Cheers ForsakenLove As I'm going to guess CCP has a Shtload of petitions due to this that they have to responed to. Lost mi myrm in 0,0 and get poded also. Ratting in belt (was alone in the sys).And one red jumped into a sys. I have been aligned all the time on the station and soon as i catch that red guy is in rifter i get laged and DC. So i came online as fast as i can but already been blobed by rifter , falcon and tempest (deep in hull) So i said lets save the pod . But soon as my myrm exploded message arrived (about ship loss) and caused another lag so i couldnt warp out. I guess we can go and ask Limelight to reimburste us.
ClawKnight Annihilate.	Posted - 2008.06.25 12:06:00 - [453] Still cant log in 3 days without eve, and my skill finished yesterday = sad panda any update on the problem? because it looks like when you cut the connection with limelight it cut off some players completely. Wierd thing is it says Status: OK and shows number of current players, it just hangs on authenticating
northwesten Trinity Corporate Services	Posted - 2008.06.25 12:07:00 - [454] Originally by: ColdheartedKilla everytime ccp fix something it breaks something else probably time to give up did you not read the op? Not CCP fault geez I wish morons stay away from EVE the game would be a lot better! Trinity Corporate Services
JVR JVR	Posted - 2008.06.25 12:30:00 - [455] My mate got disconnected in game with everyone else in his gang and he got his ship reimbursed as it was due to the ISP problems CCP are having. Your a moron if you think CCP should no be held accountable, we deal with them and not their chosen service vendors. I can connect SOMETIMES but a brief moment, cant get past the 1st room of a level 4 mission (an easy one) before I get disconnected. Im playing from New Zealand, so we probably get the worst of this recent issue.
Taesha	Posted - 2008.06.25 13:05:00 - [456] Connection restored and stable (Australia, Telstra.net), thanks CCP
Ashes Nei	Posted - 2008.06.25 13:20:00 - [457] I used to work for Limelight (up until a couple months ago). This is all very interesting.
asterixis	Posted - 2008.06.25 13:29:00 - [458] connection dropping so installed patch. Now i connect, get to character window, move my mouse and crash. Mac OX 10.5.2 2.8GHz intel with 2GB memory log follows 6/25/08 9:17:19 AM cider[11706] An uncaught exception was raised 6/25/08 9:17:19 AM cider[11706] Error (1000) creating CGSWindow 6/25/08 9:17:19 AM cider[11706] *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Error (1000) creating CGSWindow' 6/25/08 9:17:19 AM cider[11706] Stack: ( 2473452107, 2531209467, 2473451563, 2473451626, 2504196508, 2504195736, 2504194942, 2504193592, 2504191245, 2504204131, 2504202929, 2504202789, 2504202534, 2504190624, 2505982009, 2504376946, 656368606, 648031368, 665256301, 661656879 )
robbiewon	Posted - 2008.06.25 15:29:00 - [459] I HAVE DC PROBLEMS AS WELL I LOST DOMINIX IN 0.3 SECTOR FROM PIRATES THAT LOCKED ON ME DURING A FLEET OP I DC AND UNABLE TO RE-CONNECT LOST SHIP / CARGO
gino3	Posted - 2008.06.25 15:58:00 - [460] I got the problem today too. everytime once i login, can't last for more than 2 mins than the game hang up. I m in hong kong and my connection does not got any problem to play other games. is it the new patch got problem? please fix it asap.

Noferatu	Posted - 2008.06.25 16:38:00 - [461] Limelight.. more like Lamelight
henchana	Posted - 2008.06.25 16:44:00 - [462] Someone said here that one does have ISP backups. Thats good! Three ISPs should be enough. I think it has been more lag though since this issue came up though . LameLight has some explaining to do aparantly Keep up the good work EVE
Splagada Tides of Silence Hydra Alliance	Posted - 2008.06.25 17:35:00 - [463] cant login :( ------ Tides of Silence
AceMonter Domini Umbrus Free Trade Zone.	Posted - 2008.06.25 17:51:00 - [464] Im still getting DC every 5 mins... this is my trace... Target Name: N/A IP: 87.237.38.200 Date/Time: 25/06/2008 14:49:11 to 25/06/2008 14:50:47 Hop Sent Err PL% Min Max Avg Host Name / [IP] 2 39 0 0.0 9 181 27 [200.3.60.24] 3 39 0 0.0 143 274 165 host237.200-117-79.telecom.net.ar [200.117.79.237] 4 39 0 0.0 13 107 30 host205.200-117-127.telecom.net.ar [200.117.127.205] 5 39 0 0.0 148 303 169 host86.200-3-81.telecom.net.ar [200.3.81.86] 6 39 0 0.0 161 380 186 mia7-telecom-argentina-2-ar.mia.seabone.net [195.22.199.113] 7 39 0 0.0 161 359 190 mai-b1-link.telia.net [80.239.193.161] 8 39 0 0.0 164 321 189 atl-bb1-link.telia.net [80.91.252.57] 9 39 0 0.0 178 313 204 ash-bb1-link.telia.net [80.91.248.138] 10 21 0 0.0 261 460 279 ldn-bb2-pos6-0-0.telia.net [213.248.65.209] 11 23 0 0.0 254 413 270 ldn-b4-link.telia.net [80.91.250.233] 12 39 0 0.0 277 412 297 ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90] 13 39 0 0.0 259 468 276 [87.237.38.200]
Gryx Blackclaw	Posted - 2008.06.25 18:35:00 - [465] Thank you for the Update CCP. It would have been nice for a quicker response that you where aware of disconnects rather than keeping silent. Keeping silent as long as you had the majority of the player base to point the finger at CCP. As for blaming the patch that was my first culprit. The client removed the patch because of some failures. The client continued to crash. So I connected to a client w/o patch and I had the same disconnects. Which lead me to believe that it was a network issue. I ran a tracert toward www.eve-online.com. Tracing route to www.eve-online.com [87.237.39.199] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms xxx.xxx.xxx.xxx 2 24 ms 24 ms 24 ms xxx.xxx.xxx.xxx 3 24 ms 24 ms 23 ms xxx.xxx.xxx.xxx 4 28 ms 28 ms 28 ms xxx.xxx.xxx.xxx 5 35 ms 27 ms 27 ms tge10-4.fr4.iad.llnw.net [69.28.156.205] 6 32 ms 41 ms 32 ms tge4-1.fr4.lga.llnw.net [69.28.171.154] 7 116 ms 115 ms 115 ms tge8-1.fr3.ams.llnw.net [69.28.171.85] 8 123 ms 124 ms 122 ms tge7-2.fr3.lon.llnw.net [69.28.171.94] 9 122 ms 124 ms 123 ms ve5.fr4.lon.llnw.net [69.28.171.138] 10 130 ms 123 ms 123 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150] 11 123 ms 122 ms 122 ms 87.237.39.199 Trace complete. These hop times of the The DC region are rather high when the player count being under 20k at that time. Once I got a trace right before a disconnect. Tracing route to www.eve-online.com [87.237.39.199] over a maximum of 30 hops: 1 2 ms 1 ms <1 ms xxx.xxx.xxx.xxx 2 24 ms 24 ms 24 ms xxx.xxx.xxx.xxx 3 23 ms 23 ms 23 ms xxx.xxx.xxx.xxx 4 28 ms 28 ms 28 ms xxx.xxx.xxx.xxx 5 27 ms 28 ms 27 ms tge10-4.fr4.iad.llnw.net [69.28.156.205] 6 38 ms 33 ms 41 ms tge4-1.fr4.lga.llnw.net [69.28.171.154] 7 33 ms 32 ms 38 ms ve2002.fr3.lga.llnw.net [69.28.171.201] <<Last know return 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. Trace complete. There was a break in service in the middle of the Limelight network hop. It was clear as day. Now as for alternate paths 87.237.39.199 is the ripe network which I know is CCP other ISP out of Amsterdam. I am guessing CCP had certain ISP (IE. US, Canada, Australia, England)ranges go through Limelight for quality of service since Limelight has a very big global infrastructure. Any of their customers going through the Limelight network would be affected. Those going through CCP's other ISPs would not. Tools used tracert whois << http://www.arin.net/whois/
Lee Fairwinds	Posted - 2008.06.25 18:42:00 - [466] i have dwnlded the patch for this & STILL keep losing connection 3-4 times dailey. Cant this be fixed??
Roparzh Greek	Posted - 2008.06.25 18:55:00 - [467] well, everything was fine until I got the last patch. As usual I said yes but this time it has turned my game into a nightmare...Im scare to leave the station get disconneted in the worst time :( Any other ideas how to solve this issue?? best regards, RG
Pr1ncess Alia Perkone	Posted - 2008.06.25 19:02:00 - [468] Originally by: AceMonter Im still getting DC every 5 mins... this is my trace... Target Name: N/A IP: 87.237.38.200 Date/Time: 25/06/2008 14:49:11 to 25/06/2008 14:50:47 Hop Sent Err PL% Min Max Avg Host Name / [IP] 2 39 0 0.0 9 181 27 [200.3.60.24] 3 39 0 0.0 143 274 165 host237.200-117-79.telecom.net.ar [200.117.79.237] 4 39 0 0.0 13 107 30 host205.200-117-127.telecom.net.ar [200.117.127.205] 5 39 0 0.0 148 303 169 host86.200-3-81.telecom.net.ar [200.3.81.86] 6 39 0 0.0 161 380 186 mia7-telecom-argentina-2-ar.mia.seabone.net [195.22.199.113] 7 39 0 0.0 161 359 190 mai-b1-link.telia.net [80.239.193.161] 8 39 0 0.0 164 321 189 atl-bb1-link.telia.net [80.91.252.57] 9 39 0 0.0 178 313 204 ash-bb1-link.telia.net [80.91.248.138] 10 21 0 0.0 261 460 279 ldn-bb2-pos6-0-0.telia.net [213.248.65.209] 11 23 0 0.0 254 413 270 ldn-b4-link.telia.net [80.91.250.233] 12 39 0 0.0 277 412 297 ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90] 13 39 0 0.0 259 468 276 [87.237.38.200] call telecom and complain. send them the traceroute. nothing ccp can do argentina to london is going to be a high trip time period, but your only passing through 2 isps so its either them or telia that can help you (if they can at all) do an extended ping to the server (ping 87.237.38.200 -t) and see if any time out. if they do thats a bad thing, tell telecom about that too
SupplyOfficer	Posted - 2008.06.25 19:34:00 - [469] getting disced after 5 to 10 mins max - ping to ccp and tracer shows everything is "green".... 3 days in a row now......
AceMonter Domini Umbrus Free Trade Zone.	Posted - 2008.06.25 19:37:00 - [470] Originally by: Pr1ncess Alia Originally by: AceMonter Im still getting DC every 5 mins... this is my trace... Target Name: N/A IP: 87.237.38.200 Date/Time: 25/06/2008 14:49:11 to 25/06/2008 14:50:47 Hop Sent Err PL% Min Max Avg Host Name / [IP] 2 39 0 0.0 9 181 27 [200.3.60.24] 3 39 0 0.0 143 274 165 host237.200-117-79.telecom.net.ar [200.117.79.237] 4 39 0 0.0 13 107 30 host205.200-117-127.telecom.net.ar [200.117.127.205] 5 39 0 0.0 148 303 169 host86.200-3-81.telecom.net.ar [200.3.81.86] 6 39 0 0.0 161 380 186 mia7-telecom-argentina-2-ar.mia.seabone.net [195.22.199.113] 7 39 0 0.0 161 359 190 mai-b1-link.telia.net [80.239.193.161] 8 39 0 0.0 164 321 189 atl-bb1-link.telia.net [80.91.252.57] 9 39 0 0.0 178 313 204 ash-bb1-link.telia.net [80.91.248.138] 10 21 0 0.0 261 460 279 ldn-bb2-pos6-0-0.telia.net [213.248.65.209] 11 23 0 0.0 254 413 270 ldn-b4-link.telia.net [80.91.250.233] 12 39 0 0.0 277 412 297 ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90] 13 39 0 0.0 259 468 276 [87.237.38.200] call telecom and complain. send them the traceroute. nothing ccp can do argentina to london is going to be a high trip time period, but your only passing through 2 isps so its either them or telia that can help you (if they can at all) do an extended ping to the server (ping 87.237.38.200 -t) and see if any time out. if they do thats a bad thing, tell telecom about that too Ok i will try it...

Iwiperaids	Posted - 2008.06.25 22:34:00 - [471] This actually makes some kinda sense though. I just started the game before the last mini patch and spent 3 days trying to figure out why the install file wouldnt work. turns out the files were getting corrupted on route and I had to get it from a mirror. I think they are right about the problem.
Jerahl	Posted - 2008.06.25 22:37:00 - [472] I work for Orange UK - It is often te case that if a customer reports an issue we check our network 1st before advising the customer. Unfortunatly on occasion SLA's are not honored when intermediate parties are involved who do not have SLA's themsselves. As for tracing i find visualroute to be helpfull in diagnosing network issues, you can download a fully functioning trial from visualware. I am not aware of any issues on any of our interconnect's however i will keep my ear to the ground.
Lacerate Quick	Posted - 2008.06.25 23:56:00 - [473] So since Limelight has been removed I have not experienced any disconnect issues related to the Transport layer of the connection. I do want to know though when they intend on resolving the issue with my disco's every time I change my ship at a POS hanger. It does not matter how far away I place the two but are there really that many packets involved in the changing of ships?
Knownasthatguy	Posted - 2008.06.26 01:18:00 - [474] Edited by: Knownasthatguy on 26/06/2008 01:21:48 Edited by: Knownasthatguy on 26/06/2008 01:21:24 I work for a rather large (global) ISP and may have an uneducated theory on this. Let me first start off by saying that I do not work for Limelight (LL) and there are too many threads here to read and see if anyone has already covered this. With that being said, here goes: LL seems to be an ISP for media companies, like CCP, who provide connectivity to the internet. It is more than likely that LL leases their connectivity via an ISP also. After a quick read on their web sight, it does seem apparently clear that they do provide international service and more importantly, service that rides over undersea cable systems and across international borders. I live in the good ole US of A and experienced the periodic drops too. I have formulated the following theory based off what little I know: 1) LL was having some trunking issues on their network causing MPLS tunnels to reconverge (which may explain why not everyone on eve was dropped and why I reconnected so fast) 2) There may have been some undersea cable issues, most notibly the SMW-4 (not sure what connects NY to the UK) 3) One of LL's major SDH systems took some heavy errors and frequent drops due regeneration amps; Add Drop MUXs (ADM) or Digital Cross Connect systems (DXC); or dirty fiber lines; which they were not able to fix immediately without escalating the issue to their ISP. Without being in CCPs data center (IÆm always looking for a job ), I cannot be sure; however, like I mentioned before, based off what I know, I think I may be somewhere close to the bulls-eye. In closing, let me add that I work with some of the worldÆs biggest carriers (BT, Reliance, ATT, etc...) and I can say with some certainty that there may have been some transit issues in the LL network that CCP was not able to see. I would highly recommend to CCP that they request to know who LL leases their internet connection from (my money is on BT or Reliance), what peering points were affected, and be absolutely clear on the SLA. Again, I do not have eyes on any switch or router logs so this may all be moot; but it is nevertheless my educated guess. All-in-all, I do not think itÆs CCPÆs fault, this time. * Update * I believe Flag (Owned by Reliance) is the undersea carrier for NY to the UK. They also own a major portion of the undersea cable systems in EMEA (EuropeMiddleEastAsia) and Asia Pacific
zombu2 Isk The InterStellar Alliance	Posted - 2008.06.26 01:30:00 - [475] well i am working as well for a big us isp and i think something is going on in the whole system 1st was loss of all email systems 2nd was loss of all voip systems 3rd was loss of all phone services nationwide 4th very slow fiber connections to anywhere i think there s something going on the backbone providers want to hide under all circumstances the whole problem started about 2 weeks ago i also know of similar problems in europe just my 2 cents
Morrocco Mori	Posted - 2008.06.26 04:41:00 - [476] Originally by: Ai Dee Originally by: OilSlick Rick Originally by: Ai Dee So what happens if we are in enemy space from the factional warfare, and we re-connect and there is 20 ships locking on you that very second, do we get ISK in return if we lose the ship? If you dc before being engaged, then you warp away to a safe spot and vanish after a minute. If you dc and warp away while under attack by players, then your ship stays in space for 15 minutes. If you dc while no one is around and warp back to the place you dc from and there are ships there, then well you better get out fast like you would any other time. When reconnecting, and you see yourself in warp, disconnect again before landing where you were at the time of disconnect. then log back in and disconnect again before landing, repeat this 4 or 5 times and you will be in a different spot and should be safe from the place you were getting attacked. each time you disconnect and reconnect, the game will warp you to the spot in space you were in when you dc'ed. if you reconnect enough times it will have moved you off grid and you should be ok to warp away to a better safespot. (the grid is the area that objects around you will load and show on your overview) but as soon as my ship warped back after re-connecting i cant warp out because im being scrambled
Morrocco Mori	Posted - 2008.06.26 04:45:00 - [477] Originally by: Joe Starbreaker I lost a head full of implants and worst of all, a beautiful new Rifter! What really stung was that some Minmatarian FW player got my pod. Nobody's ever gotten my pod. Someday Joe Starbreaker corpses are going to be worth billions as collector items, and some jerk got a free one courtesy of the "ISP" failure. CCP answer my petition already! Oh come on it's just a litle rifter. lol but yea everone's gotta get podded one day, might as well be sooner than later. Just make sure you have an up to date clone now or it'll really hurt next time.
Gryx Blackclaw	Posted - 2008.06.26 04:45:00 - [478] The finger pointing begins I got an email form the limelight network today I email LLN a few days ago> Support Team I am a customer of CCP. I have been affected with the rash of disconnects. I myself understand that the Internet is a big network with many point of failure. Some times services behaves in ways not predicted through a change at different location. This is a tracert I made right before I had a disconnect from CCP. I hope this helps. Tracing route to www.eve-online.com [87.237.39.199] over a maximum of 30 hops: [first hops omitted for post] 5 35 ms 27 ms 27 ms tge10-4.fr4.iad.llnw.net [69.28.156.205] 6 32 ms 41 ms 32 ms tge4-1.fr4.lga.llnw.net [69.28.171.154] 7 116 ms 115 ms 115 ms tge8-1.fr3.ams.llnw.net [69.28.171.85] 8 123 ms 124 ms 122 ms tge7-2.fr3.lon.llnw.net [69.28.171.94] 9 122 ms 124 ms 123 ms ve5.fr4.lon.llnw.net [69.28.171.138] 10 130 ms 123 ms 123 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150] 11 123 ms 122 ms 122 ms 87.237.39.199 Trace complete. Tracing route to www.eve-online.com [87.237.39.199] over a maximum of 30 hops: [first hops omitted for post] 5 27 ms 28 ms 27 ms tge10-4.fr4.iad.llnw.net [69.28.156.205] 6 38 ms 33 ms 41 ms tge4-1.fr4.lga.llnw.net [69.28.171.154] 7 33 ms 32 ms 38 ms ve2002.fr3.lga.llnw.net [69.28.171.201] 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * Reply from LLN was "Please read the forum located on www.eveonline.com. It will give you some information as to whats going on. Im not sure why someone labeled us as the culprit behind this on the website as there is nothing we can do about this issue. It looks like a possible server problem with Eve Online. -- Andre Jenkins Limelight Networks" There is definitely something going on here. LLN pointing fingers at CCP and visa versa. What information is there? LLN according CCP is blaming another ISP. The plot thickens
Gryx Blackclaw	Posted - 2008.06.26 04:46:00 - [479] BTW since LLN has been removed from CCP route tables my diconnect issues have been resolved too.
Lanita Tor Blade Crew	Posted - 2008.06.26 04:51:00 - [480] Originally by: zombu2 Edited by: zombu2 on 26/06/2008 01:37:37 i also found this Quote: UUNet Internet backbone provider is experiencing service interruptions throughout the U.S., causing a ripple effect that slowed down many Internet connections Thursday... The article quoted does not relate to the present issue (although that would be a nice explanation if it did). It was published October 3, 2002 at ITWorld and can be viewed here: http://www.itworld.com/021003uunet. Blade Crew

abramsarai	Posted - 2008.06.26 05:04:00 - [481] EVE is not the only thing being affected, and so I agree, there is a much bigger problem here. I have a Video Phone from ACN which uses VoIP. I have no problems normally, but latele there has been a rash of d/c causing re-register problems with the phone's capabilities both digital audio, and video. However I do feel that CCP has some obligation to the customer, at the very least it is good business practice.
Funkmaster Flash Fusion Enterprises Ltd Mostly Harmless	Posted - 2008.06.26 05:28:00 - [482] o noes just disconnected twice in the past half hour or so... as did another alliance member that was not afk and awake to confirm that he dc'd around the same time and we are both on the east coast USA... Sorry I can't be more exact as I had the window minimized and kept coming back to a client that had disconnected and it wasn't the disconnection where it gives me 3 smaller windows/errors after my client automatically restarts. I'll give more details if it happens again. Sorry for being so vague and for posting on this thread. I've become a little more paranoid after the weekend and I was wondering if others are having problems again?
Deltronious	Posted - 2008.06.26 06:21:00 - [483] I am asking for compensation for training downtime only, but you'd think in this sort of situation CCP would be willing to help and compensate people somehow. I mean what's the point in being stingy on it, it doesn't cost CCP anything as the ship is only a number on a spreadsheet to them and the GM has to review the ticket anyway. I understand not compensating every loss, but come on... this is a pretty global issue with thousands affected. By all means investigate to see if the claim is valid, but if so why not compensate people? CCP will only alienate people by being harsh and from what I've found most EVE players are a pretty loyal bunch that you'd want to keep coming back.
Ben Danner	Posted - 2008.06.26 06:29:00 - [484] okkeeyyy i dont know about you guys but im in newzealand and everyday since a week now im discon from eve at around 5.30 to 6.00am eve time and can not relog till after dt would be nicee if someboddy have the same prob and tell me if i get crazzy here or not hehehe aftr dt till 6 am eve time everything works fine no probs at all so thx listen
Florio Aliastra	Posted - 2008.06.26 06:40:00 - [485] I am using Virgin Media in the UK and have had no connection problems until today. At first, this morning, I got a pop-up message saying I couldn't connect and would I like to roll back the last upgrade (I clicked Yes). I still cannot connect.
AceOfSpace Pineapple Blunder	Posted - 2008.06.26 07:07:00 - [486] Originally by: Florio I am using Virgin Media in the UK and have had no connection problems until today. At first, this morning, I got a pop-up message saying I couldn't connect and would I like to roll back the last upgrade (I clicked Yes). I still cannot connect. Exactly the same situation here -it's my job to do it-
BillyBilge	Posted - 2008.06.26 07:07:00 - [487] Good Morning I am also a Virgin Media client and today after playing for about an hour I was diconnected when I try to reconnect I get a box informing me that server address is incorrect, or that my port No. is wrong etc etc. Reading through others threads it appears that I will have to wait until after DT before I am able to relog.
dodge2005 Vale Heavy Industries Molotov Coalition	Posted - 2008.06.26 07:14:00 - [488] Virgin Media customer here also who cant connect
Halkin Locus Solus	Posted - 2008.06.26 07:21:00 - [489] Edited by: Halkin on 26/06/2008 07:24:05 same here on the virgin media thing. looks like i'll finally finish wallpapering the spare room though edit: connected ok... for now Originally by: Elise Randolph Everybody wins when trolls get trolled.
Rocket Ranger THE BROOD	Posted - 2008.06.26 07:27:00 - [490] same problem here and im also on Virgin Media. Everyone else noticed the internet has generally got crap the service since they took over NTL? But on the eve matter. I was logged on just over 4 hours ago now, came back this morning. No connection.

Raggers X	Posted - 2008.06.26 07:43:00 - [491] Yeah me too rocket, seems most of my alliance are having some probs also
Noctilucous	Posted - 2008.06.26 07:54:00 - [492] virgin media customer sitting out of eve again :( ... and with most websites not loading
Mashie Saldana Sharks With Frickin' Laser Beams	Posted - 2008.06.26 07:56:00 - [493] Another Virgin customer here, can't connect but the traceroute looks fine. 4 9 ms 9 ms 8 ms pete-t3core-1a-ge-011-0.inet.ntl.com [195.182.179.221] 5 15 ms 12 ms 12 ms nth-bb-a-so-200-0.inet.ntl.com [212.43.162.245] 6 17 ms 23 ms 15 ms gfd-bb-b-so-010-0.inet.ntl.com [62.253.185.98] 7 17 ms 16 ms 18 ms redb-ic-1-as0-0.inet.ntl.com [62.253.185.78] 8 18 ms 17 ms 17 ms linx.telecityredbus.net [195.66.224.82] 9 17 ms 16 ms 17 ms 85.90.226.205 10 16 ms 17 ms 33 ms 217.20.44.226 11 17 ms 17 ms 18 ms 217.20.44.138 12 17 ms 16 ms 15 ms 87.237.39.199 Trace complete.
Val Duane Reikoku Band of Brothers	Posted - 2008.06.26 07:56:00 - [494] Another Virgin Media customer here Ex-NTL, had no connection issues till 6am this morning, or earlier this week. Went and had 2 hous sleep. Now I cant connect to Eve. :(
Rix Machur Trader's Academy Blue Sky Consortium	Posted - 2008.06.26 08:02:00 - [495] Edited by: Rix Machur on 26/06/2008 08:02:36 I'm also with Virgin Media in the UK and have just found that I can't connect. Target Name: N/A IP: 87.237.39.199 Date/Time: 26/06/2008 08:58:56 to 26/06/2008 09:00:35 1 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms N/A 0 ms N/A 0 ms <Deleted> 2 6 ms 625 ms 7 ms 7 ms 7 ms 8 ms N/A 9 ms N/A 6 ms <Deleted> 3 9 ms 594 ms 8 ms 8 ms 8 ms 8 ms N/A 7 ms N/A 7 ms 62-31-64-40.cable.ubr06.brad.blueyonder.co.uk [62.31.64.40] 4 14 ms 568 ms 14 ms 14 ms 14 ms 14 ms N/A 13 ms N/A 14 ms man-bb-a-ge-400-0.inet.ntl.com [195.182.178.90] 5 23 ms 544 ms 44 ms 20 ms 20 ms 20 ms N/A 21 ms N/A 20 ms gfd-bb-b-so-200-0.inet.ntl.com [62.252.192.94] 6 21 ms 514 ms 31 ms 20 ms 20 ms 21 ms N/A 67 ms N/A 27 ms redb-ic-1-as0-0.inet.ntl.com [62.253.185.78] 7 23 ms 483 ms 21 ms 25 ms 21 ms 24 ms N/A 36 ms N/A 20 ms linx.telecityredbus.net [195.66.224.82] 8 21 ms 519 ms 22 ms 22 ms 21 ms 21 ms N/A 193 ms N/A 20 ms [85.90.226.205] 9 21 ms 420 ms 21 ms 21 ms 23 ms 23 ms N/A 24 ms N/A 23 ms [217.20.44.226] 10 23 ms 387 ms 22 ms 19 ms 21 ms 20 ms N/A 20 ms N/A 190 ms [217.20.44.138] 11 * * * * * * N/A * N/A * [-] 12 * * * * * * N/A * N/A * [-] 13 * * * * * * N/A * N/A * [-] 14 * * * * * * N/A * N/A * [-] Destination not reached in 35 hops
Demoniah	Posted - 2008.06.26 08:03:00 - [496] It isnt CCP`S Fault? well funnily enough there were no problems before these 2 mini-patches, and now ppl are having connection problems myself included. I find it strange that in the time i have played eve iv`e never had any connectivity problems until these 2 new upgrades/patches.
Rix Machur Trader's Academy Blue Sky Consortium	Posted - 2008.06.26 08:04:00 - [497] And in the time it took me to type that, I'm in! Hope it lasts...
Val Duane Reikoku Band of Brothers	Posted - 2008.06.26 08:07:00 - [498] Yip, I "BLAHed" on it in IRC, and looked again at the client window and Tranquility up! :D Also hope it lasts.
Mannakin Mercurialis Inc. Interstellar Alcohol Conglomerate	Posted - 2008.06.26 08:14:00 - [499] Virgin Media conection here. Running 2 clients at the same time as doing a speedtest via http://www.speedtest.bbmax.co.uk/ and I get 19Mb Download and 704kbp Upload speeds. So not much wrong with that :D
Said Lah	Posted - 2008.06.26 08:42:00 - [500] Virgin Media here........same story can't connect

garroff	Posted - 2008.06.26 08:56:00 - [501] Edited by: garroff on 26/06/2008 09:01:25 yep,on virgin and can't get in.
Peter Raeder	Posted - 2008.06.26 08:59:00 - [502] Edited by: Peter Raeder on 26/06/2008 09:03:36 Comcast here actually, but I just got the first disconnect that I can recall, and now I've got that lovely "server status unknown" indicator and it's refusing to connect. I attempted to tracert the EVE server but after my local connections it just times out. I was able to tracert the website (eve-online.com) as well as use the internet in general so I guess that there's a problem somewhere between me and the EVE servers. Luckily I had the drones inside, so as long as I wasn't scrammed... fingers crossed. edit As a side note, with my tracert to eve-online.com I didn't go through limelight, I think my overseas carrier is someone called PCCW Global.
Imdsm	Posted - 2008.06.26 09:11:00 - [503] it would seem that london is our problem 217.20.44.138 - Geo Information IP address 217.20.44.138 Host 217.20.44.138 Location GB, United Kingdom City London, H9 - Organization Telecity Plc ISP Telecity Plc Latitude 51¦50'00" North Longitude 0¦11'67" West Distance 6440.93 km (4002.21 miles) It's like they're going down one-by-one. If this is the end of the world, at least let me put a 20D training on
corp bint	Posted - 2008.06.26 09:13:00 - [504] I'm on virgin media and keep getting 'status unknown' while trying to log in I know from problems in the past using ping plotter that I used to have several connections through limelight, I have had no problems logging in for the past few days and now that CCP has closed the limelight connection I am unable to connect at all
d3m3nt3d	Posted - 2008.06.26 09:14:00 - [505] Virgin media here as well status unknown cant get in :(
Cmdr Slain	Posted - 2008.06.26 09:18:00 - [506] Looks like all Virgin Media customers cannot connect to EVE. Who's running with this problem??? Been fine up until this morning.
Peter Raeder	Posted - 2008.06.26 09:23:00 - [507] I also go through telecity/PCCW Global (tracert: telecity.ge9-9.br02.ldn01.pccwbtn.net) I just didn't know who was renting the bandwidth from who (telecity/PCCW) and I'd guess the ldn01 is London, so assuming my connection to the game servers follows the same path as my connection to the website it seems that this is shaping up to be the brit's fault, since my attempt to find the servers times out instead of connecting to the london bit.
Templar IV	Posted - 2008.06.26 09:31:00 - [508] Edited by: Templar IV on 26/06/2008 09:34:38 Im on eve right now, and im using Virgin Media, not had a single problem since all these issues began. 2 of my friends also using Virgin media, with no problems at all.
Reter	Posted - 2008.06.26 09:38:00 - [509] I'm on VM, not had any problem untill this morning, I get the box about removing a patch and server status unknown, I loaded EVEMon and it shows that Tranquility is offline, is it? or is it a miscommunication because of these problems.
Templar IV	Posted - 2008.06.26 09:40:00 - [510] Originally by: Reter I'm on VM, not had any problem untill this morning, I get the box about removing a patch and server status unknown, I loaded EVEMon and it shows that Tranquility is offline, is it? or is it a miscommunication because of these problems. It is not offline

HolIy smoke	Posted - 2008.06.26 09:42:00 - [511] vigin here, same issue.....was fine till this morning.
Chatterbox	Posted - 2008.06.26 09:44:00 - [512] I'm with virgin too.. so being a complete technological dimwit I called them to ask whats going on. After telling them the problem.. and directing them to THIS thread on the website I was told... It's just u having the problems! Are they blind? Anyway, I get told.. wait 24 hours and let's see what happens! ummmmmm.....
Kezari The Blackguard Wolves	Posted - 2008.06.26 09:47:00 - [513] Im also on virgin and my problems started around 0830 this morning, evemon kept reporting that eve was offline/online/offline. Cannot connect to eve now at all. have phoned virgin to make sure nothing is wrong and they report no problems. I am lucky enough to have a usb modem (on t-mobile) and i can connect ok with that and everything is workin ok, evemon reports everything as ok. just cant connect via virgin on my home broadband.
MEPH1ST0 Orion Ore International R0ADKILL	Posted - 2008.06.26 09:50:00 - [514] Virgin media here too, and i cant connect either. Also, everything on the e-o website is sluggish, but net works fine.
Calm Breeze Mnemonic Enterprises New Eden Research	Posted - 2008.06.26 09:54:00 - [515] Virgin Media too, can't connect from this morning same as others. What is being done about rectifying this problem? Humanity is acquiring all the right technology for all the wrong reasons. R. Buckminster Fuller (1895 - 1983)
Kyrenia Universal-Corp The Nexus Alliance	Posted - 2008.06.26 09:54:00 - [516] Virgin also. Are CCP onto Virgin right now? They need to be because when i rang they said no issues. It would seem a lot of CCP's player force can't get online, and this is gonna lead to a lot of upset people.
Kezari The Blackguard Wolves	Posted - 2008.06.26 09:57:00 - [517] Dont know if any body else has but i have sent petition about connection issues via virgin. See if i get a response.
Kyrenia Universal-Corp The Nexus Alliance	Posted - 2008.06.26 09:59:00 - [518] I sent one hours ago... no response as of yet.
Elliot Reid Digital Fury Corporation Digital Renegades	Posted - 2008.06.26 10:02:00 - [519] Virgin here as well, I wish, imagine having that first time again , and I cannot connect either. _______________________________________
Templar IV	Posted - 2008.06.26 10:06:00 - [520] I am unsure as to why it would be isolated incidences with VM? Are you using cable or DSL? I am based in the UK. still no problems..

domelicious1	Posted - 2008.06.26 10:09:00 - [521] OK, Virgin Media player and can't get in raising petition with CCP, see what happens. Is there a way to divert and not use Limelight and go another route??
Templar IV	Posted - 2008.06.26 10:10:00 - [522] Originally by: domelicious1 OK, Virgin Media player and can't get in raising petition with CCP, see what happens. Is there a way to divert and not use Limelight and go another route?? There is no way you can do that, it is up to your ISP.
MEPH1ST0 Orion Ore International R0ADKILL	Posted - 2008.06.26 10:15:00 - [523] It wouldnt be too bad if ccp could open the connection again, imform us players that it will go down at set time, so we could at least set a long skill....
Kalevii Poeg	Posted - 2008.06.26 10:15:00 - [524] yea Virgin media here too, and can't connect..everytime i havea skill to change this happens:(
Imdsm	Posted - 2008.06.26 10:23:00 - [525] Originally by: BobefaxMinor Virgin Media Cable user... Yorkshire Down since 06:30 this morning... Found a few other 'US' based sites we use are also not available.. Fingers crossed at some point this gets sorted but as people have stated not CCP issue and does not appear to be a Virgin issue but a router/connection out of the country.. damn, it must be the french theyre trying to block our internets!
BobefaxMinor	Posted - 2008.06.26 10:24:00 - [526] Originally by: Templar IV Originally by: BobefaxMinor Virgin Media Cable user... Yorkshire Down since 06:30 this morning... Found a few other 'US' based sites we use are also not available.. Fingers crossed at some point this gets sorted but as people have stated not CCP issue and does not appear to be a Virgin issue but a router/connection out of the country.. it indeed is not a virgin media issue, as many VM users like myself (mate based in leeds) are having no trouble. Are you cable or ADSL ?
MEPH1ST0 Orion Ore International R0ADKILL	Posted - 2008.06.26 10:25:00 - [527] just an update if it helps - Im based in teeside (north east) and im using cable. Maybe ccp will now FINALLY consider a skill queue option for emergencies like this ??? And yes, a ccp reply/update would be lovely
Templar IV	Posted - 2008.06.26 10:27:00 - [528] Edited by: Templar IV on 26/06/2008 10:27:32 Originally by: BobefaxMinor Originally by: Templar IV Originally by: BobefaxMinor Virgin Media Cable user... Yorkshire Down since 06:30 this morning... Found a few other 'US' based sites we use are also not available.. Fingers crossed at some point this gets sorted but as people have stated not CCP issue and does not appear to be a Virgin issue but a router/connection out of the country.. it indeed is not a virgin media issue, as many VM users like myself (mate based in leeds) are having no trouble. Are you cable or ADSL ? Im using cable, and so is my friend
BobefaxMinor	Posted - 2008.06.26 10:31:00 - [529] Edited by: BobefaxMinor on 26/06/2008 10:31:21 this may not explain.... -------------------------------------------------------------------------------------------- VisualRoute Connection Test to 217.20.44.138 Performed on 26 Jun 2008 10:27:36 GMT -------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------------------------------------------------------- \| Hop \| %loss \| IP Address \| Node Name \| Location \| ms \| Graph \| Network \| ------------------------------------------------------------------------------------------------------------------------------------------------------- \| 0 \| 0 \| 69.65.110.165 \| dtg445.visualware.com \| Ashburn, VA, USA? \| - \| \| Defender Technologies Group LLC DEFENDER-1 \| \| 1 \| 0 \| 205.234.111.129 \| r03-8.iad.defenderhosting.com \| Washington, DC, USA \| 0 \| + \| Defender Technologies Group LLC DEFENDER-1 \| \| 2 \| 0 \| 69.65.112.25 \| r01.iad.defenderhosting.com \| Washington, DC, USA \| 0 \| + \| Defender Technologies Group LLC DEFENDER-1 \| \| 3 \| 0 \| 208.111.133.114 \| - \| Tempe, AZ, USA? \| 0 \| + \| Limelight Networks Inc. LLNW-3 \| \| 4 \| 0 \| 208.111.133.113 \| tge12-4.fr4.iad.llnw.net \| Washington, DC, USA \| 0 \| + \| Limelight Networks Inc. LLNW-3 \| \| 5 \| 0 \| 69.28.171.154 \| tge4-1.fr4.lga.llnw.net \| New York, NY, USA \| 6 \| + \| Limelight Networks Inc. LLNW-1 \| \| 6 \| 0 \| 69.28.171.201 \| ve2002.fr3.lga.llnw.net \| New York, NY, USA \| 5 \| + \| Limelight Networks Inc. LLNW-1 \| \| 7 \| 0 \| 69.28.171.126 \| tge1-2.fr3.lon.llnw.net \| London, UK \| 78 \| + \| Limelight Networks Inc. LLNW-1 \| \| 8 \| 0 \| 195.66.224.82 \| linx.telecityredbus.net \| London, UK? \| 77 \| + \| London Internet Exchange (LINX) \| \| 9 \| 0 \| 85.90.226.205 \| - \| (United Kingdom)? \| 89 \| +-- \| Telecity Plc \| \| 10 \| 0 \| 217.20.44.226 \| - \| (United Kingdom)? \| 77 \| + \| Telecity Plc \| \| 11 \| 0 \| 217.20.44.138 \| - \| (United Kingdom)? \| 98 \| -+------ \| Telecity Plc \| ------- but as a previus poster said the issue seems to be Telecity Hop 9 is responding in an erractic manner, this could indicate a problem at this point.. Hop 11 is the same.... So hop into your ship (when it comes back online) and lets nip down to Telecity and give em hell
Kezari The Blackguard Wolves	Posted - 2008.06.26 10:32:00 - [530] Midlands (derby) based VM cable broadband user. like i said before mines been off since around 0830. dropped in and out a couple of times before going down.

MEPH1ST0 Orion Ore International R0ADKILL	Posted - 2008.06.26 10:36:00 - [531] Ok, i got a reply from a petition about this "In this case you will be routed to another ISP connection automatically then, as long as the limelight connection is closed. So in this case we cannot reimburse potential skill training times" The reply is also telling me to run pingplotter for (i think) an hour. But dt is 25 mins away, so i think i'll have to wait till after dt :(
Rarkal	Posted - 2008.06.26 10:39:00 - [532] VM cable user here in North West, cannot connect
HolIy smoke	Posted - 2008.06.26 10:40:00 - [533] ccp in all their wisdom sometimes to the funniest things, or draw the funniest conclusions... My logs do not show any re-route....your offer to decline reimbursement is rejected. We appologise for any inconvenience our lack of logs are creating on your reimbursement evasion tactics . Yours Kindly Eve Paying (vigin media) Subscriber.
Diaboro	Posted - 2008.06.26 10:42:00 - [534] I'm on VM and can't connect today also.
Kezari The Blackguard Wolves	Posted - 2008.06.26 10:43:00 - [535] Evemon is showing tranq server offline when it isnt so if ur going to get redirected to another isp or whatever why wont evemon? Evemon gets its information via the eve servers doesnt it?
Chatterbox	Posted - 2008.06.26 10:50:00 - [536] I don't know whose fault it is.. CCP's, Virgin or something completely different... as a technological idiot I have to hand it to CCP for at least supplying sumwhere to release my frustration....... ARGHHHHHHHHHHHHH!! * Bangs head on monitor * Now.. thats better.. I'll grab a cupa and watch Wimbledon :D
STARIEN WEISS	Posted - 2008.06.26 10:50:00 - [537] Can't connect either. VM cable user in east Scotland.
GingeB28	Posted - 2008.06.26 11:02:00 - [538] VM user, cant connect. South England
Elliot Reid Digital Fury Corporation Digital Renegades	Posted - 2008.06.26 11:06:00 - [539] I just hope someone steps up and actually tries to find out what the issue actually is instead of the usual "it's not our fault it's theirs" *******s. _______________________________________
Kezari The Blackguard Wolves	Posted - 2008.06.26 11:07:00 - [540] Any body from ccp that can comment on this please? Save 100's of people putting in petitions.

Caius Severus	Posted - 2008.06.26 11:07:00 - [541] I am also unable to connect via Vigin Media. Here is the data from pingplotter: Target Name: N/A IP: 87.237.38.200 Date/Time: 26/06/2008 11:51:48 to 26/06/2008 12:05:25 Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 810 0 0.0 7 293 11 [10.3.108.1] 2 810 0 0.0 7 309 11 [10.3.108.1] 3 810 1 0.1 7 284 12 wapk-t2cam1-a-v112.inet.ntl.com [80.1.170.57] 4 810 0 0.0 8 330 13 popl-t3core-1a-ge-019-0.inet.ntl.com [195.182.180.85] 5 810 43 5.3 8 312 13 pop-bb-a-as2-0.inet.ntl.com [213.105.174.234] 6 810 0 0.0 8 340 13 pop-bb-b-ae0-0.inet.ntl.com [213.105.174.230] 7 810 0 0.0 8 373 14 tele-ic-2-as0-0.inet.ntl.com [62.253.184.6] 8 810 0 0.0 8 333 13 linx1.telecityredbus.net [195.66.226.82] 9 810 3 0.4 8 340 25 [85.90.226.209] 10 810 1 0.1 8 351 16 [217.20.44.222] 11 806 806 100.0 0 0 0 [-] 12 806 238 29.5 7 386 14 [87.237.38.200] Getting 100% packet loss on the hop immediately before the tranquility server.
MEPH1ST0 Orion Ore International R0ADKILL	Posted - 2008.06.26 11:11:00 - [542] Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 31 0 0.0 6 138 11 [10.100.196.1] 2 31 0 0.0 6 26 9 midd-t2cam1-b-v130.inet.ntl.com [213.106.239.73] 3 31 0 0.0 6 9 7 midd-t3core-1b-ge-013-0.inet.ntl.com [195.182.176.125] 4 31 0 0.0 15 21 16 man-bb-b-so-310-0.inet.ntl.com [213.105.75.49] 5 31 0 0.0 15 27 17 man-bb-a-ae0-0.inet.ntl.com [62.253.187.177] 6 31 0 0.0 22 44 25 gfd-bb-b-so-200-0.inet.ntl.com [62.252.192.94] 7 31 0 0.0 23 42 25 redb-ic-1-as0-0.inet.ntl.com [62.253.185.78] 8 31 0 0.0 24 26 24 linx.telecityredbus.net [195.66.224.82] 9 31 0 0.0 24 207 40 [85.90.226.205] 10 31 0 0.0 24 51 27 [217.20.44.226] 11 31 0 0.0 20 447 47 [217.20.44.138] 12 31 31 100.0 0 0 0 [-] 13 31 31 100.0 0 0 0 [-] 14 31 31 100.0 0 0 0 [-] 15 31 31 100.0 0 0 0 [-] 16 31 31 100.0 0 0 0 [-] 17 31 31 100.0 0 0 0 [-] 18 31 31 100.0 0 0 0 [-] 19 31 31 100.0 0 0 0 [-] 20 31 31 100.0 0 0 0 [-] 21 31 31 100.0 0 0 0 [-] 22 31 31 100.0 0 0 0 [-] 23 31 31 100.0 0 0 0 [-] 24 31 31 100.0 0 0 0 [-] 25 31 31 100.0 0 0 0 [-] 26 31 31 100.0 0 0 0 [-] 27 31 31 100.0 0 0 0 [-] 28 31 31 100.0 0 0 0 [-] 29 31 31 100.0 0 0 0 [-] 30 31 31 100.0 0 0 0 [-] 31 31 31 100.0 0 0 0 [-] 32 31 31 100.0 0 0 0 [-] 33 31 31 100.0 0 0 0 [-] 34 31 31 100.0 0 0 0 [-] 35 31 31 100.0 0 0 0 [-] Destination not reached in 35 hops
Renosha Argaron IronPig Sev3rance	Posted - 2008.06.26 11:12:00 - [543] Edited by: Renosha Argaron on 26/06/2008 11:12:41 Cant connect either, South Holland
Seven Seas Black Mesa EVOCATI Alliance	Posted - 2008.06.26 11:17:00 - [544] Beunlimited and Virgin r not working for me :(
Kezari The Blackguard Wolves	Posted - 2008.06.26 11:21:00 - [545] this is what im getting on pingplotter. Target Name: N/A IP: 87.237.38.200 Date/Time: 26/06/2008 12:17:28 1 21 ms 7 ms 6 ms 25 ms 26 ms 33 ms [10.251.108.1] 2 8 ms 8 ms 9 ms 9 ms 8 ms 8 ms leic-t2cam1-b-v122.inet.ntl.com [82.3.34.137] 3 N/A N/A 9 ms 7 ms 8 ms 9 ms leic-t3core-1a-ge-118-0.inet.ntl.com [82.3.32.237] 4 10 ms 18 ms 10 ms 11 ms 10 ms 10 ms nth-bb-b-so-130-0.inet.ntl.com [213.105.172.41] 5 8 ms 8 ms 10 ms 10 ms 8 ms 12 ms nth-bb-a-ae0-0.inet.ntl.com [62.253.185.117] 6 13 ms 12 ms 12 ms 14 ms 14 ms 30 ms gfd-bb-b-so-010-0.inet.ntl.com [62.253.185.98] 7 14 ms 25 ms 13 ms 14 ms 15 ms 16 ms redb-ic-1-as0-0.inet.ntl.com [62.253.185.78] 8 14 ms 13 ms 15 ms 13 ms 16 ms 13 ms linx.telecityredbus.net [195.66.224.82] 9 14 ms 16 ms 14 ms 207 ms 172 ms 14 ms [85.90.226.205] 10 16 ms 14 ms 14 ms 17 ms 15 ms 14 ms [217.20.44.226] 11 19 ms 16 ms 53 ms 17 ms 16 ms 16 ms [217.20.44.138] 12 * * * * * N/A [-] 13 * * * * * N/A [-] 14 * * * * * N/A [-] 15 * * * * * N/A [-] 16 * * * * * N/A [-] 17 * * * * * N/A [-] 18 * * * * * N/A [-] 19 * * * * * N/A [-] 20 * * * * * N/A [-] 21 * * * * * N/A [-] 22 * * * * * N/A [-] 23 * * * * * N/A [-] 24 * * * * * N/A [-] 25 * * * * * N/A [-] 26 * * * * * N/A [-] 27 * * * * * N/A [-] 28 * * * * * N/A [-] 29 * * * * * N/A [-] 30 * * * * * N/A [-] 31 * * * * * N/A [-] 32 * * * * * N/A [-] 33 * * * * * N/A [-] 34 * * * * * N/A [-] 35 * * * * * N/A [-] Destination not reached in 35 hops
Seven Seas Black Mesa EVOCATI Alliance	Posted - 2008.06.26 11:54:00 - [546] Edited by: Seven Seas on 26/06/2008 11:54:59 Edited by: Seven Seas on 26/06/2008 11:54:34 This is what i get now (Downtime) Tracing route to 87.237.38.200 over a maximum of 30 hops 1 23 ms 22 ms 23 ms (..........my ip) 2 * 39 ms 26 ms 10.1.2.5 3 26 ms 25 ms 25 ms linx1.telecityredbus.net [195.66.226.82] 4 144 ms 234 ms 28 ms 85.90.226.209 5 26 ms 25 ms 25 ms 217.20.44.222 6 * * * Request timed out. 7 25 ms 26 ms 25 ms 87.237.38.200 Trace complete.
Fiberton StarFleet Enterprises	Posted - 2008.06.26 12:04:00 - [547] Since CCP has dumped limelight I have had a smooth connection from cox through telecity to eve. Before that I would diconnected like crazy. After the patch( used as time refrence) I was knocked off for 3 days because of limelight. They denied and denied nothing was wrong to me when my tracert showed they were the culprit. Goodriddens to limelight.. As of now my connection is as well as it has been for the 4 previous years ive played. Hope everyone has their particular situation sorted out. YOu can bet its not CCP`s fault but they are kind enuff to try and help this situation out.
Calm Breeze Mnemonic Enterprises New Eden Research	Posted - 2008.06.26 12:07:00 - [548] Originally by: Fiberton Since CCP has dumped limelight I have had a smooth connection from cox through telecity to eve. Before that I would diconnected like crazy. After the patch( used as time refrence) I was knocked off for 3 days because of limelight. They denied and denied nothing was wrong to me when my tracert showed they were the culprit. Goodriddens to limelight.. As of now my connection is as well as it has been for the 4 previous years ive played. Hope everyone has their particular situation sorted out. YOu can bet its not CCP`s fault but they are kind enuff to try and help this situation out. Yep, but by helping you out, they have blocked a whole lot more of us out of the game. Humanity is acquiring all the right technology for all the wrong reasons. R. Buckminster Fuller (1895 - 1983)
Reter	Posted - 2008.06.26 12:07:00 - [549] Fiberton, do you have the 2 mini patchs installed?
Chancer Blueprint Haus Intrepid Crossing	Posted - 2008.06.26 12:08:00 - [550] No connection for me. Virgin Media in Nottingham on cable.

Raggers X Project F3 TRUST Coalition	Posted - 2008.06.26 12:25:00 - [551] Yawn!!! hmm and now i'm wondering why i spent $60 yesterday paying for an account that i cant use... NOT IMPRESSED!!!
Mediek Ordos	Posted - 2008.06.26 12:29:00 - [552] Virgin Media Midlands area United Kingdom. intermitant connection since 07:00 GMT. CANT GET ON :-((( GRIM still no connection 13:30 GMT.
Templar IV	Posted - 2008.06.26 12:29:00 - [553] Originally by: Raggers X Yawn!!! hmm and now i'm wondering why i spent $60 yesterday paying for an account that i cant use... NOT IMPRESSED!!! Im sure they are trying to resolve it as soon as possible. If you can login at all though i would recommend setting a long skill for now.
Templar IV	Posted - 2008.06.26 12:31:00 - [554] Originally by: Mediek Ordos Virgin Media Midlands area United Kingdom. intermitant connection since 07:00 GMT. CANT GET ON :-((( GRIM still no connection 13:30 GMT. West Midlands, connecting to eve 13:30 GMT time. Using Virgin Media Cable. I shall submit a ticket asking for some information on the current situation.
Raggers X Project F3 TRUST Coalition	Posted - 2008.06.26 12:32:00 - [555] yeah i got a long skill on now templar, ty :) just feel sorry for those that dont :(
priestessofthemoon	Posted - 2008.06.26 12:32:00 - [556] i use virgin media in kent and no one here can connect to eve that 6 accounts unusable was fine last night what you done to it
HolIy smoke	Posted - 2008.06.26 12:33:00 - [557] Target Name: N/A IP: 87.237.38.200 Date/Time: 26/06/2008 13:30:02 1 7 ms 8 ms 10 ms 8 ms 9 ms 8 ms 9 ms 8 ms 10 ms 10 ms [192.168.0.1] 2 16 ms 12 ms 164 ms 16 ms 74 ms 13 ms 116 ms 47 ms 47 ms 40 ms [10.89.176.1] 3 73 ms 34 ms 135 ms 15 ms 45 ms 38 ms 84 ms 18 ms 25 ms 20 ms colc-t2cam1-a-v102.inet.ntl.com [81.103.8.9] 4 68 ms 13 ms 138 ms 19 ms 41 ms 16 ms 87 ms 43 ms 18 ms 19 ms colc-t2core-a-ge-wan64.inet.ntl.com [195.182.178.1] 5 39 ms 18 ms 107 ms 69 ms 66 ms 16 ms 129 ms 19 ms 25 ms 47 ms pop-bb-a-so-032-0.inet.ntl.com [62.253.188.201] 6 16 ms 28 ms 94 ms 20 ms 70 ms 16 ms 98 ms 16 ms 33 ms 151 ms pop-bb-b-ae0-0.inet.ntl.com [213.105.174.230] 7 25 ms 169 ms 49 ms 34 ms 37 ms 29 ms 94 ms 15 ms 25 ms 120 ms tele-ic-2-as0-0.inet.ntl.com [62.253.184.6] 8 18 ms 140 ms 26 ms 17 ms 17 ms 80 ms 68 ms 25 ms 20 ms 87 ms linx1.telecityredbus.net [195.66.226.82] 9 28 ms 129 ms 46 ms 38 ms 17 ms 130 ms 110 ms 41 ms 23 ms 62 ms [85.90.226.209] 10 76 ms 80 ms 22 ms 39 ms 68 ms 20 ms 154 ms 175 ms 40 ms 29 ms [217.20.44.222] 11 * * * * * * * * * * [-]
Vinaltia	Posted - 2008.06.26 12:33:00 - [558] Originally by: Templar IV Originally by: Raggers X Yawn!!! hmm and now i'm wondering why i spent $60 yesterday paying for an account that i cant use... NOT IMPRESSED!!! Im sure they are trying to resolve it as soon as possible. If you can login at all though i would recommend setting a long skill for now. We can't log in. At all. that's the problem. No loggy loggy. No sucky sucky either. Thankfully I have 6 days of skill left to train. Some other people I'm sure will not be so fortunate. No chance of reimbursing training time because "it's not CCP's fault"
kl3pto	Posted - 2008.06.26 12:34:00 - [559] can we have an update pls. vm south england still cant connect : status unknown
FuzzyFanny Metal Gurus Free Trade Coalition	Posted - 2008.06.26 12:38:00 - [560] Still unable to connect been off line since 0600 hrs thats almost 8 hrs without a usable connection, I can connect to other game servers without any problems. Come on CCP get to grips with this problem. Seriously considering chucking my subscription into touch.

JDMFLARE Perkone	Posted - 2008.06.26 12:38:00 - [561] Edited by: JDMFLARE on 26/06/2008 12:45:22 Edited by: JDMFLARE on 26/06/2008 12:44:37 Edited by: JDMFLARE on 26/06/2008 12:41:40 NW england cant connect, rang VM no issue at their end at all nothing has changed, have been told by one of the technicians there that ccps servers are blocking / not accepting my connection cant even ping eve connetion timed out etc If its not up in a couple of days ill consider cancelling my x 3 subscriptions
Effect One	Posted - 2008.06.26 12:39:00 - [562] My Pingplotter Results (For anyone who's interested) Target Name: N/A IP: 87.237.38.200 Date/Time: 26/06/2008 13:36:08 to 26/06/2008 13:38:12 1 1 ms 1 ms 1 ms 1 ms N/A N/A 2 ms 1 ms 1 ms N/A [192.168.1.1] 2 16 ms 6 ms 8 ms 6 ms N/A N/A 7 ms 8 ms 7 ms N/A [10.99.128.1] 3 21 ms 7 ms 8 ms 9 ms N/A N/A 8 ms 29 ms 8 ms N/A lutn-t2cam1-a-v122.inet.ntl.com [80.4.118.125] 4 10 ms 8 ms 8 ms 8 ms N/A N/A 7 ms 21 ms 9 ms N/A lutn-t3core-1a-ge-019-0.inet.ntl.com [195.182.179.189] 5 19 ms 35 ms 9 ms 11 ms N/A N/A 9 ms 13 ms 12 ms N/A pop-bb-a-so-220-0.inet.ntl.com [213.105.175.149] 6 8 ms 19 ms 18 ms 9 ms N/A N/A 13 ms 10 ms 10 ms N/A pop-bb-b-ae0-0.inet.ntl.com [213.105.174.230] 7 9 ms 9 ms 11 ms 12 ms N/A N/A 9 ms 10 ms 10 ms N/A tele-ic-2-as0-0.inet.ntl.com [62.253.184.6] 8 9 ms 8 ms 9 ms 12 ms N/A N/A 9 ms 9 ms 12 ms N/A linx1.telecityredbus.net [195.66.226.82] 9 11 ms 9 ms 9 ms 9 ms N/A N/A 11 ms 10 ms 30 ms N/A [85.90.226.209] 10 9 ms 11 ms 12 ms 12 ms N/A N/A 65 ms 12 ms 10 ms N/A [217.20.44.222] 11 * * * * N/A N/A * N/A N/A N/A [-] 12 * * * * N/A N/A * N/A N/A N/A [-] 13 * * * * N/A N/A * N/A N/A N/A [-] 14 * * * * N/A N/A * N/A N/A N/A [-] 15 * * * * N/A N/A * N/A N/A N/A [-] 16 * * * * N/A N/A * N/A N/A N/A [-] 17 * * * * N/A N/A * N/A N/A N/A [-] 18 * * * * N/A N/A * N/A N/A N/A [-] 19 * * * * N/A N/A * N/A N/A N/A [-] 20 * * * * N/A N/A * N/A N/A N/A [-] 21 * * * * N/A N/A * N/A N/A N/A [-] 22 * * * * N/A N/A * N/A N/A N/A [-] 23 * * * * N/A N/A * N/A N/A N/A [-] 24 * * * * N/A N/A * N/A N/A N/A [-] 25 * * * * N/A N/A * N/A N/A N/A [-] 26 * * * * N/A N/A * N/A N/A N/A [-] 27 * * * * N/A N/A * N/A N/A N/A [-] 28 * * * * N/A N/A * N/A N/A N/A [-] 29 * * * * N/A N/A * N/A N/A N/A [-] 30 * * * * N/A N/A * N/A N/A N/A [-] 31 * * * * N/A N/A * N/A N/A N/A [-] 32 * * * * N/A N/A * N/A N/A N/A [-] 33 * * * * N/A N/A * N/A N/A N/A [-] 34 * * * * N/A N/A * N/A N/A N/A [-] 35 * * * * N/A N/A * N/A N/A N/A [-] Destination not reached in 35 hops
Vorlon Kosh	Posted - 2008.06.26 12:40:00 - [563] Originally by: Templar IV Originally by: Mediek Ordos Virgin Media Midlands area United Kingdom. intermitant connection since 07:00 GMT. CANT GET ON :-((( GRIM still no connection 13:30 GMT. West Midlands, connecting to eve 13:30 GMT time. Using Virgin Media Cable. I shall submit a ticket asking for some information on the current situation. Thanks Templar IV. Glad ime in IAC i can get topped up with Cider while we wait and still be socially acceptable upon my return. More Cider Pls
MEPH1ST0 Orion Ore International R0ADKILL	Posted - 2008.06.26 12:41:00 - [564] My updated partial pings results (from 13.00 uk time) Target Name: N/A IP: 87.237.38.200 Date/Time: 26/06/2008 13:02:14 to 26/06/2008 13:39:14 Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 39 0 0.0 5 11 6 [10.100.196.1] 2 39 0 0.0 6 18 7 midd-t2cam1-b-v130.inet.ntl.com [213.106.239.73] 3 39 0 0.0 6 13 8 midd-t3core-1b-ge-013-0.inet.ntl.com [195.182.176.125] 4 39 0 0.0 15 42 17 man-bb-b-so-310-0.inet.ntl.com [213.105.75.49] 5 39 0 0.0 16 37 18 man-bb-a-ae0-0.inet.ntl.com [62.253.187.177] 6 39 0 0.0 22 32 24 gfd-bb-b-so-200-0.inet.ntl.com [62.252.192.94] 7 39 0 0.0 23 50 26 redb-ic-1-as0-0.inet.ntl.com [62.253.185.78] 8 39 0 0.0 23 28 24 linx.telecityredbus.net [195.66.224.82] 9 39 0 0.0 24 221 42 [85.90.226.205] 10 39 0 0.0 24 54 26 [217.20.44.226] 11 39 0 0.0 19 134 26 [217.20.44.138] 12 39 39 100.0 0 0 0 [-] 13 39 39 100.0 0 0 0 [-] 14 39 39 100.0 0 0 0 [-] 15 39 39 100.0 0 0 0 [-] 16 39 39 100.0 0 0 0 [-] 17 39 39 100.0 0 0 0 [-] 18 39 39 100.0 0 0 0 [-] 19 39 39 100.0 0 0 0 [-] 20 39 39 100.0 0 0 0 [-] 21 39 39 100.0 0 0 0 [-] 22 39 39 100.0 0 0 0 [-] 23 39 39 100.0 0 0 0 [-] 24 39 39 100.0 0 0 0 [-] 25 39 39 100.0 0 0 0 [-] 26 39 39 100.0 0 0 0 [-] 27 39 39 100.0 0 0 0 [-] 28 39 39 100.0 0 0 0 [-] 29 39 39 100.0 0 0 0 [-] 30 39 39 100.0 0 0 0 [-] 31 39 39 100.0 0 0 0 [-] 32 39 39 100.0 0 0 0 [-] 33 39 39 100.0 0 0 0 [-] 34 39 39 100.0 0 0 0 [-] 35 39 39 100.0 0 0 0 [-] Destination not reached in 35 hops
BillyBilge Republic Military School	Posted - 2008.06.26 12:45:00 - [565] Come on CCP get your techno geeks on here and give us a update, VM down and appears to be over most of the country. Your server appears to be blocking connections Please give us an UPDATE.
MEPH1ST0 Orion Ore International R0ADKILL	Posted - 2008.06.26 12:47:00 - [566] Dont know if this is important or not, but the motd on the eve client has changed. it no longer displays the "some people are having connections problems" bit
BillyBilge Republic Military School	Posted - 2008.06.26 12:48:00 - [567] This is the bloody reply I get every time I try to connect now. Could not connect to the specified address. Odds are that you have not established an internet connection, the server isn't running, or the server address or port number was wrong. Come ON CCP pull your finger out.
Pajo	Posted - 2008.06.26 12:48:00 - [568] Honestly considering we pay for this service and at the moment are unable to use it would it kill CCP to at least say a few words on the issue rather than pass the buck onto some one else?
Templar IV	Posted - 2008.06.26 12:48:00 - [569] Originally by: BillyBilge Come on CCP get your techno geeks on here and give us a update, VM down and appears to be over most of the country. Your server appears to be blocking connections Please give us an UPDATE. It would help if we could find out why its blocking some VM connections and not others, any other VM users here that can connect without any problems?
priestessofthemoon	Posted - 2008.06.26 12:53:00 - [570] using virgin media in kent and has been down for ages getting the same messages as everyone else all other internet is working fine so fix eve please

Thundercrash Shadow Company Souls of Vengeance	Posted - 2008.06.26 12:55:00 - [571] With virgin media cable in edinburgh, can't connect Just my luck only resubbed today lol
Lurd	Posted - 2008.06.26 12:56:00 - [572] Virgin Media user in Herts, unable to connect & do stuff in space. Please fix or I will be a sad Panda
MEPH1ST0 Orion Ore International R0ADKILL	Posted - 2008.06.26 12:57:00 - [573] Another response from gm's about my partial 2nd log sending "Please directly contact your internet service provider, best is including this log to make them aware of this issue. " so ccp are blaming vm, even though it was ccp who shut off the limelight connection Quote from first post in this thread "We will keep the LimeLight connection closed until we have received a full report from them on what happened and proper assurances that this will not be happen again in the future. We will keep you posted and update you with information as soon as we receive it."
Rocket Ranger THE BROOD	Posted - 2008.06.26 12:57:00 - [574] Originally by: JDMFLARE If its not up in a couple of days ill consider cancelling my x 3 subscriptions Yep, ive already told myself. If its not up within another 4 hours, making it 12 in total i havent been able to get online - and CCP claim this to be "not their fault" as always - even though EVE is the only problem i am getting on the entire of the internet. If then they refuse to give me an extra days subscription to make up for it, I am gone. Im beyond fed up nwo of paying excessive money for something with this many issues.
Templar IV	Posted - 2008.06.26 13:02:00 - [575] Edited by: Templar IV on 26/06/2008 13:02:20 Originally by: MEPH1ST0 Another response from gm's about my partial 2nd log sending "Please directly contact your internet service provider, best is including this log to make them aware of this issue. " so ccp are blaming vm, even though it was ccp who shut off the limelight connection Quote from first post in this thread "We will keep the LimeLight connection closed until we have received a full report from them on what happened and proper assurances that this will not be happen again in the future. We will keep you posted and update you with information as soon as we receive it." Must be a lack of communication between their staff, as it is obvious to me VM are not to blame, or not totally. They must be aware by now (probably due to 100's of support tickets) that VM users are having serious connection issues. They should at least release an official statement or response to ease the minds of users unable to connect. Sitting there and responding to tickets with the comments like above isnt putting anyone's mind at ease.
priestessofthemoon	Posted - 2008.06.26 13:02:00 - [576] 3rd character stops skilling soon that sux
Rover Vitesse FinFleet Band of Brothers	Posted - 2008.06.26 13:02:00 - [577] Virgin Media as well, NE England:
annab Vermin. HUZZAH FEDERATION	Posted - 2008.06.26 13:11:00 - [578] virgin media as well in wiltshire fine until ccp added this patch. Please remove this bad patch.
Kaar Art of War Cruel Intentions	Posted - 2008.06.26 13:13:00 - [579] Originally by: annab virgin media as well in wiltshire fine until ccp added this patch. Please remove this bad patch. Patch has nothing to do with it --- ---
Templar IV	Posted - 2008.06.26 13:13:00 - [580] Originally by: Kaar Originally by: annab virgin media as well in wiltshire fine until ccp added this patch. Please remove this bad patch. Patch has nothing to do with it indeed

Cmdr Slain	Posted - 2008.06.26 13:15:00 - [581] Previously raised a petition with CCP about this VM connection issue. They have reponded with the following:- "This is a mass reply do those players that are having trouble connecting to EVE on June 26th. We are aware of the issues and investigating the cause. Early indications are pointing to some Internet Service Providers located in the UK. We apologize for any inconvenience." Hope this is sorted soon.....
Templar IV	Posted - 2008.06.26 13:17:00 - [582] Originally by: Cmdr Slain Previously raised a petition with CCP about this VM connection issue. They have reponded with the following:- "This is a mass reply do those players that are having trouble connecting to EVE on June 26th. We are aware of the issues and investigating the cause. Early indications are pointing to some Internet Service Providers located in the UK. We apologize for any inconvenience." Hope this is sorted soon..... About time they decided to do that. Then maybe when its sorted they can give an indication as to what the problem was for peace of mind.
annab Vermin. HUZZAH FEDERATION	Posted - 2008.06.26 13:18:00 - [583] Originally by: Kaar Originally by: annab virgin media as well in wiltshire fine until ccp added this patch. Please remove this bad patch. Patch has nothing to do with it really I could play until after down time. So what else happen other than the patch that made the game unplayable?
priestessofthemoon	Posted - 2008.06.26 13:21:00 - [584] meh when will it work we all know there is problems tell me something new
Templar IV	Posted - 2008.06.26 13:33:00 - [585] Originally by: annab Originally by: Kaar Originally by: annab virgin media as well in wiltshire fine until ccp added this patch. Please remove this bad patch. Patch has nothing to do with it really I could play until after down time. So what else happen other than the patch that made the game unplayable? I also downloaded the patch, yet i can still play eve? therefore it is not an issue with the patch. This has also been commented on previously in this thread.
Khanto Thor Imperial Academy	Posted - 2008.06.26 13:47:00 - [586] Its definitely an ISP server issue. As I cannot access www.picturesonwalls.com as well. I can access EVE and the website above from work, but cannot access either from home (virgin media). Other websites work fine, most odd!
Cmdr Slain	Posted - 2008.06.26 13:50:00 - [587] It was questioned earlier that TeleCity maybe where the problem lies and I made some enquiries of my own with them and they came back saying they did not have any problem there end. They provided me with some trace logs which most of it is beyond me but listed below if anyone out there understands all of it and finds it helpful?? There are no know issue on our network and the last hope seen in the traceroute is within our network then its CCP interface. We have BGP session with CCP Game advertising this prefix 87.237.38.0/23 and we have no control over what they do once it hits their network. They may have some sort of filtering which block traceroute but ping those address is not an issue 100% RRT. DIST65-01.LON3#sh ip arp GigabitEthernet1/42 Protocol Address Age (min) Hardware Addr Type Interface Internet 217.20.44.137 - 000f.35a5.1c00 ARPA GigabitEthernet1/42//Telecity Internet 217.20.44.138 91 0015.c723.cec0 ARPA GigabitEthernet1/42//CCP DIST65-01.LON3#sh ip bgp 87.237.38.0 BGP routing table entry for 87.237.38.0/23, version 259481 Paths: (3 available, best #1, table Default-IP-Routing-Table) Advertised to update-groups: 1 2 3 35834 217.20.44.138 from 217.20.44.138 (195.50.91.22) Origin IGP, metric 0, localpref 200, valid, external, best Community: 15830:200 15830:201 35834, (received-only) 217.20.44.138 from 217.20.44.138 (195.50.91.22) Origin IGP, metric 0, localpref 100, valid, external 35834, (received & used) 62.216.232.18 (metric 2) from 62.216.232.1 (62.216.232.1) Origin IGP, metric 0, localpref 200, valid, internal Community: 15830:200 15830:201 Originator: 62.216.232.18, Cluster list: 62.216.232.1 DIST65-01.LON3#ping 87.237.39.200 re 1000 DIST65-01.LON3#traceroute 87.237.39.199 Type escape sequence to abort. Tracing the route to 87.237.39.199 1 217.20.44.138 0 msec 0 msec 4 msec 2 * * * 3 * * * 4 * * * 5 * * * 6 * * * 7 * * * 8 * * * 9 * * Type escape sequence to abort. Sending 1000, 100-byte ICMP Echos to 87.237.39.200, timeout is 2 seconds: !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!! Success rate is 100 percent (1000/1000), round-trip min/avg/max = 1/1/8 ms DIST65-01.LON3#traceroute 87.237.39.199 Type escape sequence to abort. Tracing the route to 87.237.39.199 1 217.20.44.138 0 msec 0 msec 4 msec 2 * * * 3 * * * 4 * * * 5 * * * 6 * * * 7 * * * 8 * * * 9 * * DIST65-01.LON3#ping 87.237.39.199 re 1000 Type escape sequence to abort. Sending 1000, 100-byte ICMP Echos to 87.237.39.199, timeout is 2 seconds: !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Pajo	Posted - 2008.06.26 13:53:00 - [588] Well done man , good of you to look into it yourself. :) you deserve a cookie
Blitz'Krieg SkyMarshal Logistics	Posted - 2008.06.26 14:25:00 - [589] i'm virgin too. Funny thing is i had a corpie sign on my account and swap skill (dont ban me ccp its your fault lol!) and he's in the same country and on virgin too ...
priestessofthemoon	Posted - 2008.06.26 14:30:00 - [590] so still not running hmmmm has the skill changes become a case of phone a friend lol

MaDeX Against all Rules Atrum Tempestas Foedus	Posted - 2008.06.26 14:37:00 - [591] Originally by: Blitz'Krieg i'm virgin too. Funny thing is i had a corpie sign on my account and swap skill (dont ban me ccp its your fault lol!) and he's in the same country and on virgin too ... Dude seriously edit that quote now, my friend got banned by admitting to a GM he shared his account for someone to change skill!!!!! 1 month ban I believe.
Rocket Ranger THE BROOD	Posted - 2008.06.26 14:41:00 - [592] I think if they were too ban him for doing such a thing at this time it would be a case of the worst customer service ive ever seen from CCP.
Diaboro	Posted - 2008.06.26 14:43:00 - [593] This is ridiculous. At least CCP could communicate to us what they know about problem and what is being done to try and fix it.
Fjord Beukman	Posted - 2008.06.26 14:45:00 - [594] I'm a virgin customer, in south wales. I could connect to the eve servers just after i made this tracert. C:\Users\M0S>tracert 87.237.38.200 Tracing route to 87.237.38.200 over a maximum of 30 hops 1 9 ms 6 ms 5 ms 10.130.68.1 2 10 ms 7 ms 15 ms cdif-t2cam1-a-v103.inet.ntl.com [62.254.254.13] 3 9 ms 7 ms 7 ms cdif-t3core-1a-ge-011-0.inet.ntl.com [195.182.17 5.197] 4 10 ms 9 ms 10 ms bir-bb-a-so-120-0.inet.ntl.com [212.43.162.253] 5 15 ms 14 ms 14 ms win-bb-b-so-110-0.inet.ntl.com [62.253.185.142] 6 16 ms 16 ms 21 ms gfd-bb-a-so-120-0.inet.ntl.com [212.43.162.205] 7 17 ms 15 ms 14 ms gfd-bb-b-ge-000-0.inet.ntl.com [213.105.172.6] 8 17 ms 18 ms 16 ms redb-ic-1-as0-0.inet.ntl.com [62.253.185.78] 9 18 ms 16 ms 35 ms linx.telecityredbus.net [195.66.224.82] 10 16 ms 18 ms 17 ms 85.90.226.205 11 17 ms 17 ms 19 ms 217.20.44.226 12 18 ms 15 ms 15 ms 217.20.44.138 13 * * * Request timed out. 14 * * * Request timed out. 15 18 ms 16 ms 16 ms 87.237.38.200 Trace complete.
Raggers X Project F3 TRUST Coalition	Posted - 2008.06.26 14:47:00 - [595] i dont know about you lot, but i just signed in,, hope all have the same result
Kezari The Blackguard Wolves	Posted - 2008.06.26 14:51:00 - [596] up and running now , evemon came back on as well. not had reply to my petition and cant even see that its been recieved. see how long it lasts for, wont be undocking for a while.
KISOGOKU	Posted - 2008.06.26 15:33:00 - [597] Thank you ccp , i did not have Disconnect problem but after you closed connections to limelight a miracle happened my ping is 72 now ,this is awesome for me ,i saw 200-300ms before
domelicious1	Posted - 2008.06.26 15:40:00 - [598] Virgin Media, South London Customer, back online now.
sole reaver	Posted - 2008.06.26 21:22:00 - [599] I'm still getting Quite a lot of disco's even after the issue with Lime Light. Charter Communications (ISP) Michigan, United States
Shepard Book Imperial Academy	Posted - 2008.06.26 22:11:00 - [600] We will keep you posted and update you with information as soon as we receive it. So this post is not sticky anymore and no final update? Just another example...

Rock'mar Khan Taggart Transdimensional Virtue of Selfishness	Posted - 2008.06.27 01:33:00 - [601] I have Comcast - on the East coast - USA... ever since I re-installed the game, and re-subbed, I can't log in... I get the "most likely not connected to the internet" message... Not running a router - have tried adding EVE to the Firewall, and even turning off the firewall (Comodo Firewall). Running McCaffe security center, but there's no way to shut down that prog - only uninstall it... did a tracert, here it is.. Tracing route to 87.237.38.200 over a maximum of 30 hops 1 * 14 ms 9 ms 73.157.100.1 2 5 ms 5 ms 5 ms 68.87.183.153 3 6 ms 7 ms 6 ms te-9-3-ar01.berlin.ct.hartford.comcast.net [68.87.182.49] 4 9 ms 10 ms 8 ms po-11-ar01.foxboro.ma.boston.comcast.net [68.87.146.34] 5 19 ms 18 ms 11 ms pos-0-14-0-0-crs01.woburn.ma.boston.comcast.net [68.86.90.2] 6 33 ms 32 ms 33 ms pos-0-7-0-0-cr01.cleveland.oh.ibone.comcast.net [68.86.85.49] 7 41 ms 41 ms 42 ms pos-0-8-0-0-cr01.chicago.il.ibone.comcast.net [68.86.85.50] 8 44 ms 41 ms 41 ms 68.86.89.58 9 121 ms 120 ms 121 ms telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13.222] 10 116 ms 116 ms 119 ms 217.20.44.226 11 122 ms 122 ms 121 ms 217.20.44.138 12 117 ms 117 ms 117 ms 87.237.38.200 Trace complete.
Shepard Book Imperial Academy	Posted - 2008.06.27 21:10:00 - [602] I am still being disconnected...and no input from ccp other than they un sticky this post, first class customer service, thx
Cailais Amarr VITOC	Posted - 2008.06.27 22:29:00 - [603] Tracing route to 87.237.38.200 over a maximum of 30 hops (no problems until...) 7 32ms 29ms 30ms 217.20.44.222 8 * * * Request timed out. 9 39ms 39ms 38ms 87.237.38.200 Trace complete. C. VITOC - Amarr Corp for Faction Warfare!
Sh'tok	Posted - 2008.06.27 23:27:00 - [604] Edited by: Sh''tok on 27/06/2008 23:29:31 Here's my tracer log from the US. Beyond The Network America, Inc. BTN-CIDR4 London appears to be the sticky wicket on this one with lag. Previous to the disconnects, my average ping times were below 60 ms. Report for 87.237.38.200 This trace was started on Jun 27, 2008 7:20:24 PM. The host '87.237.38.200' has been found, and is reachable in 10 hops. The TTL value of packets received from it is 118.In general this route offers a good throughput, with hops responding on average within 61ms. However, all hops after hop 7 in network 'Beyond The Network America, Inc. BTN-CIDR5' respond slightly slower than average. ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- \| Hop \| %Loss \| IP Address \| Node Name \| Location \| Tzone \| ms \| Graph \| Network \| ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- \| 0 \| \| 0 \| * \| \| \| \| \| \| 1 \| \| 00.00.00.00 \| - \| ... \| \| 7 \| x \| (private use) \| \| 2 \| \| 24.29.161.145 \| srp3-1.dytnoh1-rtr1.woh.rr.com \| ?Herndon, VA, USA \| -05:00 \| 8 \| x \| Road Runner HoldCo LLC ROAD-RUNNER-1 \| \| 3 \| \| 24.95.81.221 \| srp5-0.clmboh1-rtr1.columbus.rr.com \| Columbus, OH, USA \| -05:00 \| 11 \| x \| Road Runner HoldCo LLC ROAD-RUNNER-3-A \| \| 4 \| \| 66.109.6.68 \| ae-4-0.cr0.chi30.tbone.rr.com \| Chicago, IL, USA \| -06:00 \| 19 \| x- \| Road Runner HoldCo LLC COUDERSPORTBB-2 \| \| 5 \| \| 66.109.6.155 \| ae-1-0.pr0.chi10.tbone.rr.com \| Chicago, IL, USA \| -06:00 \| 25 \| x-- \| Road Runner HoldCo LLC COUDERSPORTBB-2 \| \| 6 \| \| 209.8.108.37 \| ge9-4.br03.chc01.pccwbtn.net \| ?Herdon, VA \| \| 48 \| -x----- \| Beyond The Network America, Inc. BTN-CIDR4 \| \| 7 \| \| 63.218.13.222 \| telecity.ge9-9.br02.ldn01.pccwbtn.net \| London, UK \| * \| 148 \| -x----- \| Beyond The Network America, Inc. BTN-CIDR5 \| \| 8 \| \| 217.20.44.226 \| - \| ?(United Kingdom) \| * \| 113 \| x \| Telecity Plc \| \| 9 \| \| 217.20.44.138 \| - \| ?(United Kingdom) \| * \| 112 \| x \| Telecity Plc \| \| 10 \| \| 87.237.38.200 \| - \| ?(Iceland) \| * \| 115 \| x \| CCP Games \| ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- Roundtrip time to 87.237.38.200, average = 115ms, min = 111ms, max = 136ms -- Jun 27, 2008 7:20:39 PM
gino3	Posted - 2008.06.28 09:22:00 - [605] wtf, i keep hang up in the game. this happen already more than 3 days. I don't want paying a game like this. It isn't my ISP problem. Following is my tract route. Target Name: N/A IP: 87.237.38.200 Date/Time: 28/6/2008 17:19:11 to 28/6/2008 17:20:46 Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 20 0 0.0 14 15 14 pcd-hhm25-2-rx.netvigator.com [203.218.196.254] 2 20 0 0.0 15 93 18 n219076123046.netvigator.com [219.76.123.46] 3 20 0 0.0 15 109 22 [218.102.21.218] 4 20 0 0.0 14 93 19 tenge13-2.br03.hkg04.pccwbtn.net [63.218.2.13] 5 20 0 0.0 280 453 299 telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13.222] 6 20 0 0.0 280 281 280 [217.20.44.226] 7 20 0 0.0 280 483 292 [217.20.44.138] 8 20 0 0.0 280 281 280 [87.237.38.200]
Larieen	Posted - 2008.06.28 20:19:00 - [606] WOW..been playing since 05,never had a problem like this,but been having this problem for 2 mo.!!!Got droped 17 times in 10 min last night..I have done everything on my end to fix this..Its not me..Fix this please or i will not be renewing my subscription.Im not paying for something i cant play!
JaM35	Posted - 2008.06.29 21:57:00 - [607] Getting old!!! Fix it already!!! i can NEVER get on if there is over 30k people on whats the deal with that!!?
Steve Celeste	Posted - 2008.06.29 22:11:00 - [608] Keep getting disconnected, over and over and over and Aaaaaaarrgghhh!!! XS4ALL, Netherlands
JaM35	Posted - 2008.06.30 20:22:00 - [609] Still waiting for a fix! Cant really do anything to earn,no missions no mining nothing cause if i do start something i get the BOOT!!!!!! Therefore the game is unplayable at the moment!!
Richard Third Gallente The Scope	Posted - 2008.06.30 21:02:00 - [610] if you have a cable modem, you need to check for packet loss. most websites will load even with 5% packet loss. but for games, 1% packet loss will keep you from logging in. I used to work for Cox communications. -- You can't do that with a Planet.

Larieen	Posted - 2008.06.30 22:18:00 - [611] Dont have a cable modem..
JaM35	Posted - 2008.06.30 22:20:00 - [612] Dont have a cable modem. They just need to fix this problem.Its not on my end i have done everything..
JaM35	Posted - 2008.07.01 15:45:00 - [613] much worse with the new patch cant log on at all now!
Zeleaa	Posted - 2008.07.01 18:43:00 - [614] Edited by: Zeleaa on 01/07/2008 18:43:30 still the old problem here, every 5 to 15 mins ( sometimes it holds 45 ) disc, can log in again immediately again however...been like this for 10 days now.....and NO CCP its not my isp ( shakes fist )
JaM35	Posted - 2008.07.03 04:01:00 - [615] 633 replies and 56610 views..think that might be a problem you need to fix in a hurry!
JaM35	Posted - 2008.07.06 02:01:00 - [616] is this supposed to be fixed? We havent heard anything and im still having problems!
St Zetheus	Posted - 2008.07.06 21:23:00 - [617] Still having the same problems as well. It's really starting to get on my nerves, as I'm unable to do anything besides looking at my ship in hangar...
Chop Shop	Posted - 2008.07.06 23:36:00 - [618] I've just traveled from FL, USA (Comcast -> Limelight route to CCP) to TX, USA (Suddenlink -> Level3 route to CCP) and EVE has been dropping connects badly for some time now. It has been good over the past several weeks off and on but my last, worst time on Comcast while in FL was disconnect every couple minutes. Over the course of an hour or so while trying to move some trade goods I was disconnected probably some 25 times. I kept plugging at it since I wanted to get the junk moved before my departure to TX. Now in TX using another cablemodem provider, my connects have been laggy (rubberbanding of gate/ships entering/leaving warp) and also more disconnects than I can reliably play EVE. Oddly enough it almost seems like constant clicking, warping and such keeps the game connected, while like clockwork if I sit in a station looking over my skills or some cached info, when I finally try something like the wallet I discover I have been thrashing around in cache data -- any sort of commit of data or query like the wallet and it clarifies I have been sitting there wasting my time, having been silently disconnected some time ago. This pretty much makes it a complete waste of time trying to play. I am not satisfied with simply logging in to change my skills or fart around in the station playing pattycake waiting for the 'connection reset by server' message...
Gut Punch The Dead Parrot Shoppe Inc.	Posted - 2008.07.07 00:52:00 - [619] Comcast in CA also had issues today. I'm getting 300ms on some of the trace going through to eve-online.com. I've been in two major fleet fights and I never got grid to load on either. Vent was working just fine and I could get on the forums, killboard, EveO, etc. However, this lag from Comcast -> Eve is sucking majorily.
St Zetheus	Posted - 2008.07.07 08:34:00 - [620] How do i check my route of connections to the EVE server cluster and the delay?

Magnus Stridh	Posted - 2008.07.07 11:16:00 - [621] Also having connection problems, works nice when NOT playing EVE, but when playing EVE, connection lost maybee 2-3 times almost every time a play. I also have some strange graphics problem, gets graphics error lines that moves along when i rotate the ship (view). Also the minimiza/maximize buttons (when playing in window) are behaving strange, like twisted graphics. Not sure, but i think this problems apperaed some time after EA. I have a DELL Dimension 9150 with a Nvidia GS7900 card, with updated drivers runing on a Vista Home OS (32-bit) with latest patches. I have checked the GPU temp, and it¦s at 79-94 degrees celcius..... sound hot to me?!(runing premium trinity version) NOTE: I am using WiFi, but the connection has worked good before, and as i said before.... when not playing EVE.....no connection problems?! Any idea¦s?
JaM35	Posted - 2008.07.07 17:11:00 - [622] HELLLOOOOOOO!!!! whats going on with this problem?!!!
Pr1ncess Alia Caldari Perkone	Posted - 2008.07.07 17:47:00 - [623] Originally by: JaM35 HELLLOOOOOOO!!!! whats going on with this problem?!!! 10's of thousands of ppl log onto eve every day. In the past several days there have been a handful in this thread complaining. Do the math. It's not ccp's problem it's either your problem or your isp's.
Chop Shop	Posted - 2008.07.07 22:24:00 - [624] Edited by: Chop Shop on 07/07/2008 22:29:19 Considering my several hours of pingplotter testing using Suddenlink.net, consistantly shows the level3.net route going to hell from NY -> London -- that isn't my ISP AFAIK. Prior to this the limelight route going to hell for my Comcast jumping the big pond.. CCP ACK'd they have contracts (?) with providers to get customers connected from around the world ( as demonstrated by http://oldforums.eveonline.com/?a=topic&threadID=803712&page=1 ). So, yes, it may not be a game server problem but they are the only ones who can police up their contracted services. Also, this isn't the only connection problem thread, far from it. Cablemodem service cartels like Comcast and COX/Suddenlink literally have monopoly situations in my two service areas. While DSL is available in one area, it is not in the other. That pretty much means to follow the wonderful advise of "change ISP" so many want to offer is meaning an ISP downgrade. Odd as it may seem to some, like many with these connection problems, the rest of the internet functionality I use is usable perfectly fine while EVE is unable to maintain connection for more than a short while these days.. go figure. Can't mine, can't fight, can't use drones, can't do much of anything in eve under a NORMAL and acceptable risk situation. If EVE Online can't cater to large ISP like Comcast, Rogers, COX, Suddenlink, ATT, etc for USA players then so state such things since it isn't a realistic option to change ISP for some of us, while it is a painful option to simply cease playing EVE.
St Zetheus	Posted - 2008.07.08 10:06:00 - [625] I'm living in Norway, and using an ISP called Telenor. i'm being rerouted through the UK as well, through some of Virgin Networks' servers. I don't know if these are the servers causing my problems, but other MMOs like Final Fantasy XI suffer from connection problems as well.
Magnus Stridh	Posted - 2008.07.08 20:09:00 - [626] Ok, my connection problem was my wifi card.... disabled it and try the built in network card with wire.... working perfect. Diffrence lika day and night if i compare in www.pingplotter.com. A little bit strange, because it has worked nice before, but maybee not as good as now, you probably notice network dipp easier in EVE then for example surfing the internet, and i have never tried pingplotter before....thanks CCP!
Pr1ncess Alia Caldari Perkone	Posted - 2008.07.08 20:20:00 - [627] Originally by: Chop Shop several hours of pingplotter testing Originally by: Magnus Stridh if i compare in www.pingplotter.com I'm gonna say this again (it has been a few pages). Ping plotter is useful for one thing, SHOWING YOU THE PATH those little timeouts inbetween that pingplotter says is packet loss? IT'S NOT PACKET LOSS the devices that run the backbone of the internet automatically give your icmp requests about the lowest priority possible. That means if that l3 router has ANYTHING he thinks is more important, he is going to stick your response in a que (giving you a very high ms return time) OR he isn't going to answer you at all traceroute to show the path extended ping to the destination IP (and hope he will give you some form of priority / treat your icmp like normal traffic) ^^ is the only way to troubleshoot your path. outside of that, if you do have real packet loss, take it up with your isp, show them your path and encourage them to take it up with their net peers Originally by: Chop Shop If EVE Online can't cater to large ISP like Comcast, Rogers, COX, Suddenlink, ATT, etc for USA players then so state such things since it isn't a realistic option to change ISP for some of us, while it is a painful option to simply cease playing EVE. cram it. you dont even know what your talking about. your the end user, your responsible, not ccp. ccp helps when there is an issue effecting all their customers (like they did with LL) but they sure as hell aren't responsible for troubleshooting every enduser's connection issues. it's YOUR isp, that's your job
Chop Shop	Posted - 2008.07.09 11:48:00 - [628] I talked to someone at Limelight maybe a month before CCP shut down that connection after I tracked connection problems to LL. Presumably this current issue will be handled and eventually dealt with by the same problem solving SOP and/or gradual rise in customer complaints. ..pingplotter only came into the picture since that is the mantra of the connection support info found here. Figured maybe that would help turn this around sooner than a month. I don't get paid to talk to support at Comcast or Suddenlink, do their IT work -- or desire much to do so. They are paid like CCP to keep their part going. All my ISP do everything I have required from connecting US outbound world wide, streaming my PVR between Comcast and Suddenlink, working on my colo servers and on and on.. I have no indication of problems with them specifically which I could expect any sort of help with. CCP has staff that looked into the LL issue, have some time and interest and perhaps names to drop at datacenters which are crucial to keeping EVE connected world wide. Hence are in a better position to flush out these problems than I am. My machine is as it was the day before connections began to drop, using a dedicated and spartan XP SP3 installed drive which has a browser, EVE, EVEmon and NOD32. Makes no difference -- wired, wireless, router, direct to cablemodem.. Everything but EVE works as expected. We've got probably 10-11 months left of our prepaid annual subs with CCP so with luck EVE will become playable again WAY before then. We can't make consistant ISK with the constant disconnects so hopefully I won't have to fund any major skillbooks before things work reliably again. I really don't care to cram it. However I may nix the 2 EVE game computers we've been planing on ordering in a few days. I'd hate to see them get lost in the intercontinental black hole too.
z616	Posted - 2008.07.09 12:31:00 - [629] Hello, I am not sure my problem is related to the topic, but if it continues Im forced to stop playing this game, which is a real shame as I just prior to Empyeran Age started again. The issue started after I patched Empyrean Age. It is without a doubt connected to my ISP (my brother uses 2 different ones for his account and the second one works fine). I get immense lagspikes ranging from 30 seconds up to 5+ minutes. I have cleaned out the cache, tried switching to classic graphics, reinstalling a couple of times and I get the same problem on both of my computers. I get more disconnects than everyone I know who play EVE. I've tried pinging/tracing to the eve IP (I think it is an official IP to ping) and only getting an increase in MS once when this "lag spike" happens. I payed for 3 months just after Empyrean Age as I thought it would be hot fixed fast. It hasn't yet and if I still experiance this kind of "lag" I am going to have to cancel my subscription I'm afraid.
Terminus adacai Caldari	Posted - 2008.07.09 12:42:00 - [630] Trying to log in today, keep getting D/C upon entering station... Opinions reflected on my posts are just that, my opinions. They do not reflect views held by my corp or alliance.

Tarky7	Posted - 2008.07.09 15:41:00 - [631] I am in the USA - East Coast - my provider is Verizon, and I am on the phone now waiting to talk to one of their engineers. The amount of DC's I am getting is pretty crazy, I can stay on for barely 10-15 minutes before I get dropped. I am starting to advance in the game, and at this point, I have become a liability for my corp until these issues are resolved. I have gone down the list to fix all the other variables, now that everything else has been corrected I know the the core issue is that of having a consistent connection to the EVE servers. If LimeLight is the problem, I doubt I am going to have any influence on my ISP Verizon. And because of the ridiculous broadband situation in Amerika, there is virtually no other option than Verizon DSL (Thanks to my Fabulous Federal Govt)
Chop Shop	Posted - 2008.07.09 20:18:00 - [632] Originally by: Tarky7 If LimeLight is the problem, I doubt I am going to have any influence on my ISP Verizon. Limelight is back in the route from the east coast? Yesterday I was able to warp -> jump around 10 jumps and back without disconnect, just as long as I don't stop for long. It seems if I stop serving as a 'keep alive' by constantly doing things that require ACK back from TQ I'll loose the connection within a couple minutes. Sitting in the station looking over skills, floating in space, strip mining with 180 sec duration, etc... all result in disconnects. Sometimes I can actually harvest ore more than a single cycle if I keep pulling up fresh market data during the mining cycle. Skill set to something that takes a couple days now so probably will just ignore eve for now. But will try some basic playing later tonight to see if things are any different. FWIW all the systems I use are low population, hi-sec -- most seen in local yesterday was 22..
Pr1ncess Alia Caldari Perkone	Posted - 2008.07.09 21:25:00 - [633] Originally by: Chop Shop I don't get paid to talk to support at Comcast or Suddenlink, do their IT work -- or desire much to do so. They are paid like CCP to keep their part going. All my ISP do everything I have required from connecting US outbound world wide, streaming my PVR between Comcast and Suddenlink, working on my colo servers and on and on.. I have no indication of problems with them specifically which I could expect any sort of help with. CCP has staff that looked into the LL issue, have some time and interest and perhaps names to drop at datacenters which are crucial to keeping EVE connected world wide. Hence are in a better position to flush out these problems than I am. actually, its totally your ISP's responsibility to take this up with the next peering partner on the net (and then they in turn to take it up with the next peer, until the one who's issue it actually is works on it) ccp may be in a better position, but it's not their responsibility to ensure you or anyone elses path/connection to them. its the ISPs that provide the service to end users AND the content providers that carry the traffic across the internet's backbone. i can see how ppl would want to press ccp to help them, but it's not really there issue nor was it to begin with. it would be fair to say ccp went out of their way (because it was in their best interest) when they took the action against limelight that they did. but it certainly wasn't their responsibility.
Chop Shop	Posted - 2008.07.10 19:21:00 - [634] In the past I had the time to hammer on the prior cablemodem provider, @Home... at the time they had a more available, productive and technically adept staff. Last I talked to Comcast it was like the Southpark school of network troubleshooting.. unplug, wait, plug-in. So far have never called Suddenlink but expect it's a similar circle-jerk. These days I am more apt to want only to contact the ISP if I can pass along a solid cause and effect procedure for them to see the problem, saving a lot of time. So far I can't come up with anything outside of installing EVE, login, sit in the station waiting the ~5 minutes for the disconnect. So, if I can get my ISP staff to play EVE, problem solved. :) However I continue to watch for potential parallels with my other internet activity. With any luck I'll come upon something blatent and simple to feed the ISP CS. It's simply frustrating to know that I have many other things which I need to do besides trying to get this apparently obscure internet problems resolved, allowing me to use my limited leisure time to play EVE. Also to much frustration life needs have required me to take the posture of a simple consumer, pay with the naive expectations that payment = satisfaction. At this point I must simply hope that as more 'login, change skill, logout' players, who are unknowingly affected by the same connection drops I see, will get around to their binge playing sessions and notice the connection drops. ..perhaps some of them have more time than me to persue the issue. Makes be yearn for the old days where CCP would have had just a boatload of phone numbers and everyone dialed in directly. Never been to Norway though.. Might have to look closer at acquiring a place there if customs isn't too big a PITA. Can you believe, of all places, I was refused entry into CANADA. BAC test gone bad one night in the USA.. Did have an upside though, they didn't thus have authority to confiscate the excessive smokes I brought along and allowed me to LEAVE in the direction I was going anyhow. LOL.
Tarky7	Posted - 2008.07.10 22:12:00 - [635] Edited by: Tarky7 on 10/07/2008 22:14:57 OK _ I have taken the simple step of contacting my ISP- the only one available for me in the North East corridor USA - would love to have a choice. Found the contact info for me ISP - Verizon - which generally offers good service, however, the EVE problem needs much more communication at the strategic Corp Level. The office of the CEO actually took my call, and 15 mins later I got a call from Verizon Corp Tech Tier III,they had created a ticket and already escalated it. Thsnk to the Consumerist for these access numbers I am about to post for those of you located in the USA. http://consumerist.com/ Verizon CEO Ivan.G.Seidenberg 212-395-1060 is the number for the CEO's office. 212-719-3349 is the fax number for the CEO's office. 212-321-8700 is Verizon Executive Customer Service. [email protected] is the CEO's email address. Brian Roberts, Comcast CEO Comcast Corporate Office 1500 Market Street Philadelphia, PA 19102 215-981-8497 [email protected] Randall Stephenson, AT&T CEO [email protected] 175 E. Houston San Antonio, TX 78205 +1-210-821-4105 Good luck everybody, time to take action ! I am hoping the EVE staff will leave these numbers up so that we can try and resolve these core network issues with some consumer pressue !
Tarky7	Posted - 2008.07.11 18:53:00 - [636] OK - I just got off the phone with Verizon Executive level Tech support (Corp) and I have some rather revealing information. The problems happening from my Verizon ISP - DSL account are NOT immediately related to LimeLight. My tract route goes down top NYC - then down to Washington DC - then off to Iceland. Since I don't have the actually server address of the EVE games servers - unless those servers reside under the primary URL http://www.eve-online.com/ - there is no interacting with LimeLight network at all - ergo - these dc's off the EVE network land squarely on the shoulders of the EVE client-server implementaion. So any of those out there on this forum that claim it is an ISP issue, at least from where I am accessing the web, are wrong. I have done my due diligence to solve these problems - drivers - software - network - and the results are clear - this issue is with EVE. EVE admins, if you are reading this, please due your magic and fix this problem with the next patch - it is starting to drive me crazy - and if it continues to persist, I will not be able to keep playing the game. The members of my corp are now starting to balk at inviting me to fleet in due to the fact that my connection is so unreliable.
Casino Alkasar Caldari	Posted - 2008.07.11 19:05:00 - [637] From germany here, also have may daily discos. AS drone user every disco may cost me some million isk. Dosent happen to me with other mmogs _________________ itze mine Rock¦n roll
Chop Shop	Posted - 2008.07.11 21:37:00 - [638] Yes, drone play style is absolutely FOBAR at the moment for me too. Since play isn't worthwhile I spent a little time this afternoon during lunch trying a couple things.. No play time today. :( (I just had to check this out since, well, it's windows..) USA WinXP SP3 and any of the last barf of MS fixes coming out appear to be NOT related. I restored a baseline XP HDD image on a drive, installed EVE classic (and later upped to premium), logged in using router DMZ with both in turn. Sat in a station for a little while, tried to pull up wallet. No connection. Tarky, maybe some of these are in your route.. Last one is the game server IP. By the way, thanks for taking the time to call your ISP and have a go at it. 4.53.96.13 - Level3 (Chicago) 4.68.101.62 - Level3 (Chicago) 4.69.132.41 - Level3 (Chicago) 4.69.132.66 - Level3 (New York) 4.69.134.90 - Level3 (New York) 4.69.134.73 - Level3 (New York) 4.69.137.73 - Level3 (London) 4.68.116.105 - Level3 (London) 212.187.160.146 - Level3 (London - Customer Serial Links) 217.20.44.226 - Telecity (London) 217.20.44.138 - Telecity (London) 87.237.38.200 - CCP Trinity It varies slightly but I get slow ping ACKs from either Telecity or Level3 first. If it begins with Level3 it's always been within the NY <-> London pair. As for NAKs, well FWIW they have originated from one of the Telecity points most often and before any others. Next would be any point along the Level3 hops. I ping quite relaxed, at a long interval to help make the NAKs slightly more meaningful. Also have no hardware or software SPF implemented -- using my router DMZ. I've bought enough extra hardware to passify inept troubleshooting personnel and buck passing. That being said, I may try a few more stopgap measures and see if I can do a little empire building during lunch one of these days.. BUT AFAIK someone out there is drawing a salery to keep this sort of trouble to a minimum and I hope they are found and resolve this... AND they are not close or normally involved with end users. I kind of miss playing EVE. sigh. Some additional related FYI (nothing of much use (for me) but some exactly parrallel the problems I see): Connection Loss Disconnected all the time Server disconnecting waaaay to often. New Dev Blog, Sharkbait on Tranquility Connectivity
Terminus adacai Caldari	Posted - 2008.07.11 21:52:00 - [639] Turns out I was getting D/C cause I have an optional patch installed that is not compatible with the TQ server. (That is exactly the error message I recvd) WTF? CCP's code is not compatible with the production server? What a surprise!! Opinions reflected on my posts are just that, my opinions. They do not reflect views held by my corp or alliance.
Tarky7	Posted - 2008.07.11 22:04:00 - [640] Thanks fer taking the time to run your trace Chop Shop - it gave me the useful info to the IP address of the CCP game server: My ping: Tracing route to 87.237.38.200 in Iceland Hop;Location;IP address;Response;Server name; 1;Your Computer;192.168.2.1;3ms 2;N/A;192.168.1.1;26ms;dslrouter 3;N/A;10.14.1.1;27ms 4;United States;130.81.10.77;34ms;at-0-3-0-1711.CORE-RTR2.WMA.verizon-gni.net 5;United States;130.81.20.6;52ms 6;United States;130.81.19.126;56ms 7;United States;130.81.17.199;N/A 8;United States;130.81.14.22;138ms 9;Satellite Provider;63.218.13.222;140ms;telecity.ge9-9.br02.ldn01.pccwbtn.net 10;United Kingdom;217.20.44.226;142ms 11;United Kingdom;217.20.44.138;142ms 12;Iceland;87.237.38.200;130ms - CCP Hopefully, someone more tuned in to the problem and possible solution can divine these digital tea leaves and help solve this issue. I has some decent time between dc's today, about 1015 min a session, not I am getting dc-ed every 5 mins. This is poinitng to sever issues on the CCp side, methinks.



Pages: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 .. 22 :: [one page]

COPYRIGHT NOTICE
EVE Online, the EVE logo, EVE and all associated logos and designs are the intellectual property of CCP hf. All artwork, screenshots, characters, vehicles, storylines, world facts or other recognizable features of the intellectual property relating to these trademarks are likewise the intellectual property of CCP hf. EVE Online and the EVE logo are the registered trademarks of CCP hf. All rights are reserved worldwide. All other trademarks are the property of their respective owners. CCP hf. has granted permission to EVE-Search.com to use EVE Online and all associated logos and designs for promotional and information purposes on its website but does not endorse, and is not in any way affiliated with, EVE-Search.com. CCP is in no way responsible for the content on or functioning of this website, nor can it be liable for any damage arising from the use of this website.