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Author |
Thread Statistics | Show CCP posts - 3 post(s) |
Marso Neiliev
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Posted - 2008.06.23 12:05:00 -
[181]
Originally by: Dmian
Trust me, I understand you. But I believe CCP has no more information than you and me. If you go to the websites of Limelight or Global Crossing, not a word is there about the problem. Sometimes, when you have big problems you concentrate all your efforts on solving that problems, more that on communicating what's going on. So I guess those two companies are just trying to solve the problem and not relaying the status to their customers.
And that's what a lot of us have problems with - not relaying the status to their customers. Just FYI, I'm not rebuking you, Dmian. This is more for the people telling us to stop whining, as they apparently aren't getting it.
And since it seems to be analogy time...
Imagine a really, really bad car accident on the highway - let's say a 20-car pileup completely with gas tank explosions that pretty much destroys a huge section of road. If it's just occurred minutes ago, it's natural to assume that the news teams haven't gotten there to report it just yet, so people traveling that route will run across it and suffer major delays without any warning ahead of time. Complaining at that time that no one warned you is a little presumptuous, as it would require nothing short of a psychic.
Now, imagine that two or three weeks later, the repair teams are still out there trying to reconstruct the road, clear the wreckage, move the bodies, etc., and the news still hasn't covered it at all - not by radio, not on TV, not in the newspapers, nothin'. Eventually, after the first few days, most people driving on that road will realize that their usual route is a no-go and find alternate routes. However, how ****ed do you think they'd be that this utter devastation didn't even warrant a 30-second clip on the local news? More importantly, how many people do you think would rely on that news source for information anymore?
Basically, the moment CCP found out this problem wasn't fixable on their end, they were supposed to take on the responsibility of the proverbial news team - they can't fix it, but they sure as hell can tell the people paying them about what's going on and keep them updated. But they haven't. Instead, we (the paying customers) have gotten to the point where we had to do the equivalent of interviewing the clean-up crews ourselves to keep updated.
To sum up, instead of doing what little they can in this situation and keeping us posted, CCP has decided to just sit back and wait for things to be fixed, leaving us in the lurch. We're essentially doing CCP's job for them. Now, if you're cool with that, fine. But I don't pay a car mechanic to hand me a wrench and some lugnuts and wish me luck, I don't pay a teacher to tell me to look stuff up on the internet, and I don't pay a game company to log onto their forums and ask other players why I can't play the game.
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Kotami
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Posted - 2008.06.23 12:41:00 -
[182]
At some point during the night my routing path changed from Limelight to PCCW and then through some ISP named Ripe in Amsterdam.
Not sure if this happens normally this time of day (have never looked in the morning). Guess i'll find out tonight.
Has anyone else's routing pattern changed?
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Mathafern
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Posted - 2008.06.23 13:04:00 -
[183]
Lol at the "see here" references in other threads pointing to this thread.
Granted, this isn't CCP's fault, but they should consider giving more of an update than just one reply in one post. This is a serious matter for those affected, not to mention annoying.
I can see the humor value for those not affected; but if it goes on too long I think it will hurt the game, as there's no point in playing if you're just going to disconnect every 5 minutes. A shame since Eve really is unique, and a very quality game.
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VC Commandor
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Posted - 2008.06.23 13:08:00 -
[184]
I wasted my time trying to fix this problem. Of course, I could not. CCP should have informed us as soon as possible.
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Amadeus Minzart
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Posted - 2008.06.23 14:07:00 -
[185]
This isn't CCP's fault. And they are doing something about it. Since you have all this free time on the forums, maybe you could read some of the other threads related to this issue. The Devs might be able to post what they are doing about the situation if they didn't have to browse through various threads and read everyone's trolling posts repeatedly just to link them back to this thread.
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Trig Onami
Royal Mayham
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Posted - 2008.06.23 14:14:00 -
[186]
Limelight has 1,800 customers+ They're monopolizing the ISP sector. By doing this, they're growing too fast and cannot keep up with demand.
Scenario 1: 5 years ago, Limelite was probably a puny company with an excellent service delivery ratio. Top of the line everything. More then enough servers to please all it's customers with ease, including CCP. But getting "HUGE" overnight and growing exponentially over the past 2 years with customers such as Microsoft's Silverlight, EA Games, and other quite popular brands jumping on the bandwagon, increasing traffic and essensially developing this "they pay more so they get better service" mentality was set forth for all it's customers. Because of this, EVE ONLINE is still riding on the old train, while Microsoft gets the Xeon clusters to toy with.
I've already said this before: Internet fees are just like gas prices. The more the demand rises, the more costs rise. And those costs are beginning to show their ugliness across the globe in all sectors.
Gas, 1990:
Regular - 45 cents per liter Premium - 48 cents per liter Full Serve(Reg) - 50 cents per liter
Gas, 2008:
Regular - 135 cents per liter Premium - 143 cents per liter Full Serve(Reg) 145 cents per liter
compare with Internet, 1990:
Regular - 140$ per month Premium - Up to 2,000$ per month
Internet, 2008:
Regular - 400$ per month Premium - Up to 10,000$ per month
Loaf of bread, 1990 87 cents Loaf of bread, 2008 229 cents
Service level in ALL sectors, 1990 AMAZING Service level in ALL sectors, 2008 *flushes toilet*
nuff said.
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Obsequious Woe
Wicked Weasels
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Posted - 2008.06.23 14:14:00 -
[187]
Edited by: Obsequious Woe on 23/06/2008 14:14:24 http://oldforums.eveonline.com/?a=topic&threadID=804660&page=1
^^ just got an update from CCP explorer in that thread.. during DT they dropped peering through Lime .. it's been sweet for me since then... so lets all get together and have a group hug for stable net.
OW
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Cyxopyc
The Dead Parrot Shoppe Inc.
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Posted - 2008.06.23 14:19:00 -
[188]
This has happened before, probably for more than one period of time in the past. When it happens it tends to manifest as loss of connectivity between some EVE users and the EVE server for 1-60s at a time. These customers find the problem occurs repeatedly over a few hours each day, perhaps more than once each day. If the loss lasts longer than about 10 seconds the EVE server/client connection fails.
The last time I noticed it I contacted Limelight Networks and brought the problem to their attention. LLNW trouble
The difference this time is CCP has posted about it so must know about it and is taking care of it. /me cheers!
I would have been on top of it sooner but I've had computer trouble combined with loss of EVE client settings and other miscellaneous trip ups keeping me from playing EVE for any length of time the last few days.
At the moment it appears my connection route to EVE has seen some changes since 10 hours ago. I'm crossing my fingers == Support fixing the EVE UI |
Haakelen
Force d'action navale
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Posted - 2008.06.23 14:27:00 -
[189]
Yeah, it's been good since DT for me. Can't say CCP isn't paying attention anymore
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CCP Major Gormur
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Posted - 2008.06.23 14:59:00 -
[190]
Edited by: CCP Major Gormur on 23/06/2008 15:03:41 We have been looking in to the connection issues from the time we found out about them. Our network administrators have been going over all of our network to make sure everything is working from within the Tranquility cluster. We have concluded that things are working well and have established that the problem is a inter connection between ISPÆs. It seems that there are technical problems, or otherwise, between some ISPÆs, which is affecting LimeLightùwhich is one of the three major connections for EVE Online. We have now disabled our connection to LimeLight and sent them a request for a full report on what is going on. We have received a reply from LimeLight saying that is not a problem directly on the LimeLight network but ISPÆs connected to them.
We will keep the LimeLight connection closed until we have received a full report from them on what happened and proper assurances that this will not be happen again in the future. We will keep you posted and update you with information as soon as we receive it.
Regards, Major Gormur EVE Virtual World Administrator
Major Gormur EVE DevTeam |
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True Boats
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Posted - 2008.06.23 15:00:00 -
[191]
Edited by: True Boats on 23/06/2008 15:03:15 [snip flame](you had to respond while i was typing.)
THANK YOU!
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Maelia Gurast
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Posted - 2008.06.23 15:04:00 -
[192]
Originally by: CCP Major Gormur We have been looking in to the connection issue from the time we found out about them. Our network administrators have been going over all of our network to make sure everything is working from within the Tranquility cluster, we have concluded that things are working well and we have established that the problem is a inter connection between ISPÆs (Internet Service Providers). It seems that there are technical problems, or otherwise, between some ISPÆs, which is affecting LimeLight which is one of the three major connections for EVE Online. We have now disabled our connection to LimeLight and sent them a request for a full report on what is going on. We have received a reply from LimeLight saying that is not a problem directly on the LimeLight network but ISPÆs connected to them.
We will keep the LimeLight connection closed until we have received a full report from them on what happened and that this will not be happening again. We will keep you posted and update you with information as soon as we receive it.
\o/ Thanks for the update. Hope she works now.
Regards, Major Gormur EVE Virtual World Administrator
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Ofoz Jackson
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Posted - 2008.06.23 15:40:00 -
[193]
Originally by: CCP Major Gormur Edited by: CCP Major Gormur on 23/06/2008 15:03:41 We have been looking in to the connection issues from the time we found out about them. Our network administrators have been going over all of our network to make sure everything is working from within the Tranquility cluster. We have concluded that things are working well and have established that the problem is a inter connection between ISPÆs. It seems that there are technical problems, or otherwise, between some ISPÆs, which is affecting LimeLightùwhich is one of the three major connections for EVE Online. We have now disabled our connection to LimeLight and sent them a request for a full report on what is going on. We have received a reply from LimeLight saying that is not a problem directly on the LimeLight network but ISPÆs connected to them.
We will keep the LimeLight connection closed until we have received a full report from them on what happened and proper assurances that this will not be happen again in the future. We will keep you posted and update you with information as soon as we receive it.
Regards, Major Gormur EVE Virtual World Administrator
Thank you! |
project 109
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Posted - 2008.06.23 15:41:00 -
[194]
Aint just limelight, I get cut from the game at least half dozen times a day, this being over the last week or so, but internet is fine, i'm on BT in the uk, and my mate who plays gets it too.
strange how over a week we get all this.
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project 109
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Posted - 2008.06.23 15:42:00 -
[195]
.... sorry right near your servers, so it aint a weakening link over distance etc !
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Mlagio
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Posted - 2008.06.23 15:42:00 -
[196]
I dont think there is a problem with ISP or any connection service. Since last 3 patches deployed i got issue with ccp file which dumps my memory and resets whole sys. That problem apearace every few hours. My conn is good ther is no issues with that.
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Wa'roun
Eve University Ivy League
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Posted - 2008.06.23 15:44:00 -
[197]
psssst...your link on login does not work Join channel: "Eve University" or read here |
Mike Seary
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Posted - 2008.06.23 15:48:00 -
[198]
I just got done talking with some Limelight representatives and, just for the record, Limelight's claiming that everything's gravy on their end.
...so somethings a bit fishy.
The patriot's blood is the seed of Freedom's tree. |
Emrys Ap'Morgravaine
Universal Securities
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Posted - 2008.06.23 15:48:00 -
[199]
Originally by: Zanpt ...My cable used to get to London by Level 3, which also had some of the problems llnw.net frequently has, but less often.
gah, the folks at level 3 are bloomin' useless, a lot of folks around my area had massive problems for about 2 months (ironically, about this time of year '07)
I guess it was just someone elses turn to get humped by the system
In all seriousness though, given the infrastructure required to feed TQ and the almost wilful inability for certain big UK firms to do anything about regular maintenance & upgrades, I'm always semi-surprised we dont see problems like this more often.
There's always been a small part of me thats questioned why CCP have TQ setup in London, was there not somewhere better? Mars maybe?
Em. -=-=-=-=- Reformed Carebear.
Much bear, zero care. -=-=-=-=-
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CCP Lingorm
C C P
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Posted - 2008.06.23 15:49:00 -
[200]
Originally by: Wa'roun psssst...your link on login does not work
Fixed ... damn sneaky spaces. CCP Lingorm CCP Quality Assurance QA Engineering Team Leader
Originally by: Lord Fitz Eve is to WoW as Wow is to an 8 player game of Unreal Tournament.
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IHaveTenFingers
ADVANCED Combat and Engineering
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Posted - 2008.06.23 15:50:00 -
[201]
It worked great, seriously, i didnt have any connection issues until you closed limelight. -TF
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Sekhpty
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Posted - 2008.06.23 15:55:00 -
[202]
I can only say that my connection problems have been solved, as EVE concernes. So I am very happy with that. I still have some connection problems due to my network hardware and wiring... I found out that having a family network and/or bad wired connections produce my hangs ups.
So I want to give EVE team two thumbs up!!
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Valkorsia
Celestial Janissaries Curatores Veritatis Alliance
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Posted - 2008.06.23 16:01:00 -
[203]
LimeLight would be the dregs. Dump them completely and find someone else. If you go back to them, you will have nothing but constant issues, despite their promises to fix. Get out of the contract with them while you can CCP.
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Arda Xi
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Posted - 2008.06.23 16:03:00 -
[204]
I just ran a traceroute to the Tranguility server, and apparently I do not connect through LimeLight. So it isn't everyone's problem.
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Ruttel Almarie
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Posted - 2008.06.23 16:04:00 -
[205]
LoL, you all think that is bad, since the new patch yesterday my computer crashes whenever i fire a missile, etc. now i have to play with every graphics option OFF.
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theteck
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Posted - 2008.06.23 16:05:00 -
[206]
no more limelight in traceroute i continu to monnitoring i hope this fix the problem ty ccp
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pickup truck
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Posted - 2008.06.23 16:07:00 -
[207]
Originally by: CCP Major Gormur Edited by: CCP Major Gormur on 23/06/2008 15:03:41 We have been looking in to the connection issues from the time we found out about them. Our network administrators have been going over all of our network to make sure everything is working from within the Tranquility cluster.
sure hope these arent the same guys who check the server logs on my petitions....... yeah we checked there was never any lag on any eve server.... so go get bent. lmao
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Scoobie Snacks
Ship Solutions Incorporated
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Posted - 2008.06.23 16:08:00 -
[208]
Edited by: Scoobie Snacks on 23/06/2008 16:08:45 Message from Limelight to CCP about the connection loss I'm sorry but there is nothing in our logs that indicate there was a problem. I am sorry for your network loss and I wish you the best of luck to the recovery of your packets.
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Black Necris
Einherjar Rising Cry Havoc.
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Posted - 2008.06.23 16:12:00 -
[209]
Originally by: Scoobie Snacks Edited by: Scoobie Snacks on 23/06/2008 16:08:45 Message from Limelight to CCP about the connection loss I'm sorry but there is nothing in our logs that indicate there was a problem. I am sorry for your network loss and I wish you the best of luck to the recovery of your packets.
LMAO "Whenever I hear any one arguing for slavery I feel a strong impulse to see it tried on him personally."
Your signature exceeds the maximum allowed filesize of 24000 bytes -Rauth Kivaro ([email protected]) |
Mike C
NailorTech Industries
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Posted - 2008.06.23 16:16:00 -
[210]
Originally by: Rokaan 30+ disconnects in the last couple of hours.
From here in .au it presents as packet loss of up to 100% at nodes a couple of hops from the server. Some examples:
Traces run following disconnects (GMT +10) 22-Jun-08 16:23:15 - 80% loss at 69.28.171.94 tge7-2.fr3.lon.llnw.net 16:46:39 - 50% loss at 69.28.171.202 ve2002.fr4.lga.llnw.net 17:06:10 - 70% loss at 69.28.171.202 ve2002.fr4.lga.llnw.net 17:08:00 - 30% loss at 69.28.171.202 ve2002.fr4.lga.llnw.net 17:13:47 - 60% loss at 69.28.171.202 ve2002.fr4.lga.llnw.net
During the week I usually connect through only 2 or 3 of these 69.26.171.x nodes, but on weekends (like now) my packets are being bounced through *nine* of them, incidently near doubling my latency.
So these belong to "Limelight" eh? Someone there deserves a pink-slip. This isn't an isolated event, about every disconnect I've bothered to look into over the last few *months* has presented as a problem at a node with an ip of 69.28.171.x
Rok.
http://en.wikipedia.org/wiki/Limelight_Networks Says they are based out of Temple, Arizona, USA.
69.28.171.94 - IP registers to Temple, Arizona 69.28.171.202 - IP registers to Temple, Arizona
Also, llnw.net is a redirect to limelightnetworks.com ________________________________________
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