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Thread Statistics | Show CCP posts - 3 post(s) |
Obsequious Woe
Wicked Weasels
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Posted - 2008.06.23 02:40:00 -
[91]
Originally by: EagleDelta1 Hey guys - reread the post - the connection issue is between an ISP and Limelight. It may not be Limelight at all - we run a TS server for our clan & those of us that play EVE use it - all of the guys on our TS server that are having connection issues have Time-warner Cable for an ISP. Question - how many of you getting DCs are with Time-Warner(they're internet service is called Road Runner)
I'm in Australia... so feel safe and assured it's not just Time-warner.
I know it's not necessarily CCP's technical fault... but when they spend the kind of dollars they do on net connectivity they should be able to throw their weight around and get **** fixed.
Also CCP's usual lack of feedback is as always frustrating.
As an example.
http://forums.theplanet.com/index.php?showtopic=90185
^^ that is a forum post from the techs @ the planet from their recent data center fire. Updates on the hour pretty much every hour.
Hourly updates perhaps are over the top... but something a little more regular would be lurvly.
OW
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Ouzin
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Posted - 2008.06.23 02:41:00 -
[92]
What a bunch of whiners.
Guys, CCP already pointed out, this isn't a CCP ISP issue. It is between LimeLight and CCP's ISP. Basically, if the backbone is broke, nothing is gonna work, especially if it is a transatlantic backbone. Period. Best you can hope for is a re-routing of all the traffic to another backbone, but then you get massive lag and packet loss, thus a momentary connect to the game only to be booted back out.
Stop the whining, use your head. Don't blame those who don't deserve it.
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Carhethius
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Posted - 2008.06.23 02:41:00 -
[93]
I find it strange how, at least from what I've read, CCP is stating it's not their fault, pawning the problem off to some company called Limelight, or something, and a bunch of folks are defending them. I don't want my subscription money back, I want my ship and all my equipment back. It took me a while to put that ship together and it's now a worthless hunk of junk. I wasn't foolish in battle. I did what I always do to ensure my ship survives. If I'm going to continuously lose my ship from disconnects, probably two more of these incidents will drain my bank account, I won't have a ship to fly, and what would be the point of this game. Hell, I'll run around and buy the stuff to rebuild my ship, just compensate me (in game) for my loss. It seems like basic common courtesy and customer service to me. Remember the old saying "the customer is always right?" It's sad to see companies not following that principle anymore.
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Kearl
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Posted - 2008.06.23 02:41:00 -
[94]
I work for TW - if that is the truth I can have someone look into it. I am on RR myself.
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John Pell
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Posted - 2008.06.23 02:49:00 -
[95]
Originally by: Ouzin What a bunch of whiners.
Guys, CCP already pointed out, this isn't a CCP ISP issue. It is between LimeLight and CCP's ISP. Basically, if the backbone is broke, nothing is gonna work, especially if it is a transatlantic backbone. Period. Best you can hope for is a re-routing of all the traffic to another backbone, but then you get massive lag and packet loss, thus a momentary connect to the game only to be booted back out.
Stop the whining, use your head. Don't blame those who don't deserve it.
Im sure you are not having connections problems for 4 days now . I can't play so in my dedicated playtime i use to whine specially when i paying 1 u$s a day to do so (yes 2 accounts i love EVE that much )
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Obsequious Woe
Wicked Weasels
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Posted - 2008.06.23 02:49:00 -
[96]
Interestingly enough I've already had a reply from limelight support in regards to the routing issues ;]
Particularly helpful seeing I'm neither client or a responsibility of theirs. I don't even pay these guys a single cent each month... I wonder what a company I pay 60$ a month to would be capable of ?
OW
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Motasolo
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Posted - 2008.06.23 02:50:00 -
[97]
Your ticket has been assigned an ID of [llnw #543376].
:P anybody up for some Halo3 oldschool?
motasolo gt, add me up lol. it works yet!
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EagleDelta1
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Posted - 2008.06.23 02:51:00 -
[98]
I have no idea if it is TW or not, it could very well be anyone who's going into Limelight - TW connects w/ Limelight on the way to the EVE server - I was just curious cause all the ppl I know who play EVE are on TW, but if it's happening to players in Australia, then I would have to assume it's Limelight. MY questions is - does CCP have a REAL choice - they can't tell TW to route their incoming internet traffic through a different ISP on it's way to their server. My assumption is that CCP pays for connections from ALL ISPs in their area to ensure that everyone can get to their server the easiest way possible, but they cannot control if something goes wrong on it's way to their server & they cannot tell the ISPs of the individual players to connect through a different ISP either. i.e. - TW has a deal that has their connections to Europe going through Limelight - CCP can't change that, now can they?
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Ouzin
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Posted - 2008.06.23 02:52:00 -
[99]
Originally by: John Pell
Originally by: Ouzin What a bunch of whiners.
Guys, CCP already pointed out, this isn't a CCP ISP issue. It is between LimeLight and CCP's ISP. Basically, if the backbone is broke, nothing is gonna work, especially if it is a transatlantic backbone. Period. Best you can hope for is a re-routing of all the traffic to another backbone, but then you get massive lag and packet loss, thus a momentary connect to the game only to be booted back out.
Stop the whining, use your head. Don't blame those who don't deserve it.
Im sure you are not having connections problems for 4 days now . I can't play so in my dedicated playtime i use to whine specially when i paying 1 u$s a day to do so (yes 2 accounts i love EVE that much )
I've been getting disconnects since it first started. After the first day, I haven't bothered to log in and probably won't till this is cleared up.
Oh, and I have six accounts.
<3
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Ein Spiegel
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Posted - 2008.06.23 02:53:00 -
[100]
Hmm. People say this is CCP's fault. I'm sorry, but as has been pointed out, not everyone is suffering from this problem.
Why? Because the problem stems from traffic routed through Limewire's connections with some other entities. (For example, Cox Cable in the NW Florida, US area where I am now.) Who chooses the routing? I don't. CCP doesn't. Hell, I bet your ISP doesn't. I'd be willing to wager that Limewire, even, doesn't control who connects through them. At least, I know that I have never been able to specify my exact routing from one point to another to connect to Telnet, IRC, Webhosts, FTP, Gopher, etc. I say "I want to go here" and then I go the route that is embedded in all the various routing tables in the equipment between where I am and where I want to go.
So, if you want to find the person to blame, it's whomever has the router (or routers) between you and CCP that is dropping the packets. And also WHY it's dropping the packets.
I'd love to find out that this is all because of traffic shaping and P2P blocking, however, as that seems to futz up the intarwebs better than anything else. Also, Limewire probably doesn't have a great support staff on call during the weekends, even for premier clients. And the problem may not be with a premier client like CCP... it just affects CCP.
Next thing you know, people will blame CCP when they can't connect because a Tanker dropped anchor on an undersea cable. Fortunately, there doesn't seem to be a large Iranian population that plays Eve.
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Maximus Astar
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Posted - 2008.06.23 02:54:00 -
[101]
Originally by: EagleDelta1 I have no idea if it is TW or not, it could very well be anyone who's going into Limelight - TW connects w/ Limelight on the way to the EVE server - I was just curious cause all the ppl I know who play EVE are on TW, but if it's happening to players in Australia, then I would have to assume it's Limelight. MY questions is - does CCP have a REAL choice - they can't tell TW to route their incoming internet traffic through a different ISP on it's way to their server. My assumption is that CCP pays for connections from ALL ISPs in their area to ensure that everyone can get to their server the easiest way possible, but they cannot control if something goes wrong on it's way to their server & they cannot tell the ISPs of the individual players to connect through a different ISP either. i.e. - TW has a deal that has their connections to Europe going through Limelight - CCP can't change that, now can they?
.....well......let me tell you.... they better find a way....not for me or for you.....but for the good of their buzz
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Motasolo
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Posted - 2008.06.23 03:03:00 -
[102]
[llnw #543376] (Support) EvE-Online Connectivty Issue From: Robert Sherman ([email protected]) Sent: Sun 6/22/08 9:49 PM Reply-to: [email protected] To: [email protected]
Hello, We are aware of this issue. One of our peering partners (The company that actually lays the cable) is experiencing trouble with their network. This issue is not specific to Limelight. We have been in contact with them and they assure us they are working on this. I am sorry about the connection drops. As a player myself I know how frustrating it can be! The network will be restored as soon as possible. Sincerely, Robert Limelight (HE GAMES!) harhar
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Luna Saad
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Posted - 2008.06.23 03:18:00 -
[103]
Even if CCP is not a direct customer to Limelight (not saying they are or are not), vast swaths of CCP's customers are affected. While the problem may not be on equipment they control, they can engage on behalf of their paying customers affected to bring expertise and diagnostic information to the problem. They can and should be reporting back regularly about the resolution expectations.
Those affected are paying for a service which has now become unavailable. Having worked inside the ISP industry, I can say definitively that carriers respond to aggressive problem escalation. As a paying customer, I expect CCP to aggressively seek to resolve issues (even issues off their network).
I know that CCP can't directly fix the problem and I would not expect that. But they should have at least one 24x7 network support representive calling the affected carriers every 60 minutes for problem updates and to insure they have followed escalation proceedures. When you call every hour, problems get fixed in a day... It is only when you sit back and wait that you seem to fall to end of everyone's priority and see problems dragged out for a week (until you start calling every hour anyway).
I encourage CCP to take this opportunity to please its subscribers either in the form of service credits or issue escalation and reporting.
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Athamai
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Posted - 2008.06.23 03:26:00 -
[104]
I happen to do work with networks. Since this was reported to be a network issue I took the liberty of monitoring my connection to the eve servers:
Through 5 disconnections I have 0 packet loss.
I haven't spent hours or anything analyzing this issue but it doesn't seem to be a gross backbone outage on a quick inspection.
Didn't a patch come out the same day this issue started? Perhaps some server changes in dealing with that patch..
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Obsequious Woe
Wicked Weasels
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Posted - 2008.06.23 03:27:00 -
[105]
Mad sick ... I love this ... we are just whining gamer geeks... yet in the manner of an hour or so we get more of a resonible response from a company that has no need to service us... then from the company we pay are hard earned green backs.
Well done CCP.
OW
Originally by: Motasolo [llnw #543376] (Support) EvE-Online Connectivty Issue From: Robert Sherman ([email protected]) Sent: Sun 6/22/08 9:49 PM Reply-to: [email protected] To: [email protected]
Hello, We are aware of this issue. One of our peering partners (The company that actually lays the cable) is experiencing trouble with their network. This issue is not specific to Limelight. We have been in contact with them and they assure us they are working on this. I am sorry about the connection drops. As a player myself I know how frustrating it can be! The network will be restored as soon as possible. Sincerely, Robert Limelight (HE GAMES!) harhar
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Slickdrac
JET FORCE
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Posted - 2008.06.23 03:31:00 -
[106]
The wierdest part of this is that it's only DC'ing me when I am in Saila, I haven't had trouble in any other system. But I got stuck in Saila earlier today, and now my agent wants to be a ****wad and send me into there. I was able to load, but now I'm having up down issues. I suck at forums |
Kotami
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Posted - 2008.06.23 03:32:00 -
[107]
Originally by: Motasolo [llnw #543376] (Support) EvE-Online Connectivty Issue From: Robert Sherman ([email protected]) Sent: Sun 6/22/08 9:49 PM Reply-to: [email protected] To: [email protected]
Hello, We are aware of this issue. One of our peering partners (The company that actually lays the cable) is experiencing trouble with their network. This issue is not specific to Limelight. We have been in contact with them and they assure us they are working on this. I am sorry about the connection drops. As a player myself I know how frustrating it can be! The network will be restored as soon as possible. Sincerely, Robert Limelight (HE GAMES!) harhar
This is all turning into one big batch of SEP.
*sigh*
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Korah
Caldari Provisions
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Posted - 2008.06.23 03:34:00 -
[108]
Edited by: Korah on 23/06/2008 03:35:10 [llnw #543379] (Support) Technical problems reaching www.eve-online.com and using the From: Robert Sherman ([email protected]) Sent: Sun 6/22/08 11:19 PM Reply-to: [email protected] To: [email protected]
Hello,
We are aware of this issue. Global Crossing (The company that actually lays the cable) is experiencing trouble with their network. This issue is not specific to Limelight and is beyond our control. We have been in contact with them and they assure us they are working on this.
Sincerely, Robert Limelight
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Joe Mud
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Posted - 2008.06.23 03:36:00 -
[109]
omg people come on I played the trail and wasnt impressed much but after a few weeks of boredom I bought the game and got a month..within the first 10 minutes I wanted a refund but I stuck it out. The game ran fine other than poor mem management but this is getting stupid I cant even mine one damned asteroid before I DC.
typical mmo game crap just adding this to the list of pos mmo games out.
wwiiol eve neocron 2 etc. etc.
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Soulspatch
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Posted - 2008.06.23 03:42:00 -
[110]
I am in New Zealand and like someone else said, who the **** are Limelight? The disconnects are so bad that sometimes I get D/C on the character selection screen while logging in after just being D/C. Running missions now is out of the question as disconnects are to frequent to attempt running missions. I have had o partition for a mission reset because of this and am still waiting for action. 4 days now and doing anything worth while in EVE is impossible. The other 3-4 NZ players I am with likewise get D/C at exactly the same times as I do.
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Barbens
Sky Net Industries Pure.
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Posted - 2008.06.23 03:49:00 -
[111]
Originally by: Joe Mud omg people come on I played the trail and wasnt impressed much but after a few weeks of boredom I bought the game and got a month..within the first 10 minutes I wanted a refund but I stuck it out. The game ran fine other than poor mem management but this is getting stupid I cant even mine one damned asteroid before I DC.
typical mmo game crap just adding this to the list of pos mmo games out.
wwiiol eve neocron 2 etc. etc.
A whole month? Wooo man your an expert and have dealt with a TON of stuff CCP (their fault or otherwise) has thrown at us...lol, stick with it.
BaRbEnS
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Retsil Evad
The Arrow Project Morsus Mihi
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Posted - 2008.06.23 03:53:00 -
[112]
Originally by: Kotami
Originally by: Motasolo [llnw #543376] (Support) EvE-Online Connectivty Issue From: Robert Sherman ([email protected]) Sent: Sun 6/22/08 9:49 PM Reply-to: [email protected] To: [email protected]
Hello, We are aware of this issue. One of our peering partners (The company that actually lays the cable) is experiencing trouble with their network. This issue is not specific to Limelight. We have been in contact with them and they assure us they are working on this. I am sorry about the connection drops. As a player myself I know how frustrating it can be! The network will be restored as soon as possible. Sincerely, Robert Limelight (HE GAMES!) harhar
This is all turning into one big batch of SEP.
*sigh*
Gotta love that Bistromathics
============== Office use ONLY ==============
BRING BACK EVE TV!!!!!!! |
Ecco Storm
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Posted - 2008.06.23 03:55:00 -
[113]
What a bunch of martyrs. Do you guys honestly think that CCP is sitting on their hands during this? They're bashing their ISP probably harder than any of you are bashing CCP. It's summer for most of us, go out for a bit instead of getting angry about it, you might feel better. Set some long skills and wait it out. CCP hand holding you giving you updates won't make it go any faster. You getting all hell bent here will do nothing. Enough of the drama, everyone is aware of whats up ffs.
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Thorradin
State Protectorate
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Posted - 2008.06.23 03:59:00 -
[114]
Originally by: Dotard
I want my ships back that were lost due to this connectivity problem.
No I was not engaged by any player. I was in enemy territory and when I D/C'd I'm sure my ship warped to a SS, but problem is the fricken Faction Polocia warped there also.
After reading all the stuffs the techno-players have posted it seems more convincing arguements have been posted that shows CCP does have a large responsibility over what is happening.
EVERYONE who lost ANYTHING due these repeated dropped connections should be reimbursed.
I would MUCH rather, after CCP became informed of this grand problem affecting thousands of players, logged on to a "server down" screen until they correct it instead of CCP allowing it to continue causing untold losses and irrate customers.
What's the average wait time to have a petition responded to? A week? Days? Bring back the days when one could reasonably expect petitions to be responded to in a matter of a few hours and more often than not, you got a response in less than an hour.
Reading your post makes it painfully clear you have no idea what's going on, so allow me to tl;dr the situation for you:
CCP can't do anything about this. You aren't getting losses reimbursed due to this. This is not just a you and EVE thing. This same problem is affecting lots of things, my connection to AoC is as bad as it is to EVE right now.
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Thorradin
State Protectorate
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Posted - 2008.06.23 04:08:00 -
[115]
Originally by: John Pell I really don't care much who's fault is, but I'd like help to post about this problem in the best game websites, so before new ppl join and pay for the game know that issues like that can take a long time to be fixed in EVE. I already wasting my money, would be good to stop others to do the same and I m sure this will help CCP to work harder for a solution :)
Fsil troll is fail. Can I have your stuff?
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Mandrake lord999
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Posted - 2008.06.23 04:17:00 -
[116]
Thorradin is Epic Fail. Can i have your stuff? after my eve works again also down from New Zealand
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Thorradin
State Protectorate
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Posted - 2008.06.23 04:19:00 -
[117]
Originally by: Mandrake lord999 Thorradin is Epic Fail. Can i have your stuff? after my eve works again also down from New Zealand
Why would I give you my stuff? I'm busy using/losing it in FW. My connection wasn't bad tody for the 1-2 hours I was on, yesterday it was but i'm not much of a chicken little kind of person like so many in this thread seem to be.
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Mandrake lord999
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Posted - 2008.06.23 04:29:00 -
[118]
lol how does someones reaction to eve signing you offline meant to determine their personal confidence level?
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Misanth
Electro Fuels
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Posted - 2008.06.23 04:33:00 -
[119]
Edited by: Misanth on 23/06/2008 04:34:21 Alot of unecessary flaming of CCP here, some people provided you guys with proper answers but still people fail to grasp it's not their fault/responsibility. I'll provide some examples to show you why, it's actually pretty simple;
[Example 1] * You pay your ISP (let's call it XYZ) to connect to internet. * ISP pay LL for connectivity to local network. * Whatever goes on between XYZ and LL is between XYZ and LL, nothing else. - If you're unhappy with your ISP's decision to cooperate with LL, you should contact XYZ instead of CCP. Another option would be to contact LL, but it makes less sense since obviously alot of players can contact just fine to the server. I have no disconnects or lag recently, but did a tracert just to check and yah - I have a few jumps of LL. It works fine for me. I.e. problem is not with LL. Problem is not with servers. Problem is not with client. Problem is between LL and certain other ISP's.
[Example 2] * I used to be GM in an asian game. I live in Sweden, some friends that live in the same town as me played that game as well. I'm sitting at a 100mb/100mb connection, my Friend(A) is sitting at a 512kb/512kb and my Friend(B) is sitting at a 10mb/100mb. * I'm having multiple second delays in the game, while my friends doesn't. I bring my laptop to my friends 512/512 and test it and I have (what appears to be) a half second delay compared to what happens on his screen. When I play at home, he illustrate my delays as 3-5secs. * I do a tracert, he does a tracert. Through Europe I have a ping of 0-10, his is alot higher. In the jump from Europe to Asia, suddenly mine goes up in the thousands while his is in the hundreds. It turns out I go through a hub in Singapore. Since I'm working for a company in Asia, I ask them for some info about this ISP, and I call the customer service of my ISP. - Turns out my ISP isn't expecting heavy traffic (game/downloads) between Europe and Asia, while my friends company does. So, mine is having excellent traffic in Europe, while it's sub-par abroad. They use a deal with ISP's that provide a cheaper service, obviously lower quality.
** Conclusion ** Stop blaming CCP. Seriously, if CCP was involved in this issue, then we would all have these disconnects and/or lag. It's not server related, it's not related to the ISP in London. It's related to that ISP and your ISP, that simple. Thus, you should contact your ISP and/or LL, nothing else.
It sucks your ships might get lost, or that you can't set skill training, sorry for your loss, but CCP is not responsible. Noone will (or at least should) reimburse your ship losses for this. I'd suggest to set a long skill training (if you can set a skill), phone your ISP and kick them where it feels - in their wallet. Say you'll swap ISP if these issues won't solve. Perhaps they'll think twice of who they break deals with overseas next time.
Good luck.
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McFly
C0LDFIRE
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Posted - 2008.06.23 04:41:00 -
[120]
My connection comes from Southern California, I ran NeoTrace and found I'm loseing my pipe in like 4 different places.... just about every sonet from San Jose, Chicago, New York and London are dropping in and out... don't think this is an ISP -> ISP problem
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