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Author |
Thread Statistics | Show CCP posts - 3 post(s) |
rowbin hod
Brutor tribe
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Posted - 2008.06.23 16:18:00 -
[211]
Problem is that CCP buy IP transit from Telecity, who can't run a datacentre, much less a network.... |
Mankirks Wife
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Posted - 2008.06.23 16:27:00 -
[212]
Works for me - no DCs at all today.
*buys the folks at CCP a round of beers*
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Manina Boat
Republic Military School
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Posted - 2008.06.23 16:28:00 -
[213]
iirc Limelight are a content distribution network, which basically offloads static content from the main EVE cluster and caches it on servers located "closer" to users, i.e. at peering points where ISP's networks come together. This is intended to relieve the load on the EVE cluster because not every client request for content has to go to that origin, and should also reduce the number of hops taken to traverse the internet and retrieve that data.
Those pilots who are showing traceroutes with packets bouncing around inside the Limelight network are definitely proving that LL are having major problems at their end. Sack them and go with Akamai immediately!!! (Note: I'm not sponsored by Akamai I just use them at work with no probs at all )
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rowbin hod
Brutor tribe
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Posted - 2008.06.23 16:34:00 -
[214]
Edited by: rowbin hod on 23/06/2008 16:34:43
Originally by: Manina Boat iirc Limelight are a content distribution network, which basically offloads static content from the main EVE cluster and caches it on servers located "closer" to users, i.e. at peering points where ISP's networks come together. This is intended to relieve the load on the EVE cluster because not every client request for content has to go to that origin, and should also reduce the number of hops taken to traverse the internet and retrieve that data.
Those pilots who are showing traceroutes with packets bouncing around inside the Limelight network are definitely proving that LL are having major problems at their end. Sack them and go with Akamai immediately!!! (Note: I'm not sponsored by Akamai I just use them at work with no probs at all )
Akamai are definitely the premier content distribution network :)
Though I'm surprised that something as involved as Eve would use a CDN to reach its clients. I can certainly see the benefits for downloads, streaming, etc, but I can't even fathom how Eve would be distributed from a central cluster out via a CDN....
EDIT: spelling |
ForsakenLove
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Posted - 2008.06.23 16:41:00 -
[215]
Ok so please let me get this straight...
I loose my brutix due to connections cutting off(it was so frustrating lost count after 20+ disconnections within the span of an hour I stopped playing), and because it's not CCP's "fault" and in fact Limelight's "fault" I'm more than likely going to be denied reimbursement?
Yes It seems like I'm bagging out CCP but I've never even heard of "limelight" before as I live in Australia, as my ISP is OptusNet and there were no problems with My ISP during the connection issues.
So what happens now may I ask?
I'm all for CCP saying it's not their fault, but if it's not my fault either do I still get a reimbursement or not?
Cheers ForsakenLove
As I'm going to guess CCP has a Shtload of petitions due to this that they have to responed to.
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Manina Boat
Republic Military School
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Posted - 2008.06.23 16:41:00 -
[216]
Originally by: rowbin hod Edited by: rowbin hod on 23/06/2008 16:34:43
Akamai are definitely the premier content distribution network :)
Though I'm surprised that something as involved as Eve would use a CDN to reach its clients. I can certainly see the benefits for downloads, streaming, etc, but I can't even fathom how Eve would be distributed from a central cluster out via a CDN....
EDIT: spelling
I'm a bit surprised by that too. I wouldn't have thought there would be too much static content, especially given the size of the client. Mind you, I don't know if it's changed recently but every time you jump into a system the client sends requests to the cluster to get the latest content of the billboards at the gates
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TheNBK
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Posted - 2008.06.23 16:47:00 -
[217]
For me this game is now unplayable. I would not trust he game in a mission and certainly not the pipe thru the Scaldingpass.
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Scoobie Snacks
Ship Solutions Incorporated
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Posted - 2008.06.23 16:47:00 -
[218]
Client downloads a great deal of static content. Much of it is viewable in the cache folder.
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Pr1ncess Alia
Perkone
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Posted - 2008.06.23 16:51:00 -
[219]
Originally by: Emrys Ap'Morgravaine
Originally by: Zanpt ...My cable used to get to London by Level 3, which also had some of the problems llnw.net frequently has, but less often.
gah, the folks at level 3 are bloomin' useless, a lot of folks around my area had massive problems for about 2 months (ironically, about this time of year '07)
last summer was an interesting time. this summer seems to be going much better. what i can say is, i'm pretty sure nothing at l3 is borked in this whole mess.
i'm not going to lie our euro market and some other subdivisions of the company can sometimes leave something to be desired but for the most part our backbone is pretty dam solid. in fact i think ccp would do better using more of our network than some of the ppl they are using now.
honestly in this business, the 99.999% SLAs are fairy tales at best and are more wishful thinking on behalf of sales ppl and the ones that sign the papers than actual performance.
from a person that works with a large number of big big content providers and isps , i'm fking suprised the internet works at all
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K'na
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Posted - 2008.06.23 16:53:00 -
[220]
Originally by: Silvenoshi It isn't Limelight, it is the physical lines/servers that transport the information. Global Crossing owns and fixes these lines/servers.
Silv
wether its limelight. limewire or corona with a lime twist.. im paying ccp...i believe it is their responsability to take care of us gamers :)
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Manina Boat
Republic Military School
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Posted - 2008.06.23 16:53:00 -
[221]
Originally by: Scoobie Snacks Client downloads a great deal of static content. Much of it is viewable in the cache folder.
Ah yes - good thinking !!
The trouble is I wonder how many pilots with connection issues have hit the "Clear cache" button thinking "That should sort it then" since that's pretty much been CCP's advice as a first step for lots of previous issues.
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Jung Hi
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Posted - 2008.06.23 16:54:00 -
[222]
Just wanted to say I'm from the UK and have never had any connection problems with the servers, only times I have ever been dis-connected have been due to my wireless connection failing.
If the root of the majority of users connection problems is LimeLight, then surely it's a good thing that CCP have identified this, and that they are trying to get them to address the issues?
Losing a ship/items/getting pod killed etc. due to disconnection is never fun (and yes, I have had this happen to me - but due to my wireless as mentioned above) however at the end of the day, it's not CCP's servers that are causing the problems - they are all functioning correctly, and therefore it's not actually their responsibility to reimburse you.
If CCP reimbursed everyone that lost things due to connection problems, frankly I doubt they'd ever have time to do anything else.
If you still need someone to blame, blame your ISP and/or LimeLight.
Just my $0.02
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Vox Starbringer
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Posted - 2008.06.23 16:57:00 -
[223]
I wish I had more time to read ALL of the replies. I'd like to mention that according to the guys I play with all of the dc issues seem to be focused on the west coast of the US. I'm hearing reports from Alaska, Hawaii, California, and I just read about some guys in Australia having problems I think.
I'm curious, is there anyone on the east coast of the US having any serious problems? I have never been disconnected before, and I don't think any of the other east coast guys in my corp have had any problems out of the norm.
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Richard Third
Future Reflected
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Posted - 2008.06.23 16:59:00 -
[224]
thank you so much CCP! Awesome! I like to see action on issues that affect my most important person! -- You can't do that with a Planet. |
TwIsTeDSoLdIeR
Federation of Freedom Fighters Executive Outcomes
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Posted - 2008.06.23 17:20:00 -
[225]
Edited by: TwIsTeDSoLdIeR on 23/06/2008 17:24:44 Im wondering if this has something to do with the copyright war between usa and illegal torrents where all the packets are being monitored for P2P connections that all ISP's have agreed to do as of late.
sweden is more public about the issue
Quote: There is a new law being voted for on the 17th of June here in Sweden. The law would give the government the right to listen to all telephone and internet traffic that crosses the borders outside of Sweden. In reality - it's basically all traffic in Sweden since we're a small nation and Internet is global
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BobbyCarter
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Posted - 2008.06.23 17:30:00 -
[226]
Cue CCP employees raging on the LimeLight forum demanding compensation for the unscheduled 'downtime' they experienced.
Oh wait, that only happens with MMO customers :p CCP makes the only obvious play and stops giving them their money.
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Chris Kovach
PitchWise
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Posted - 2008.06.23 17:32:00 -
[227]
As for the Eastern Europe, I had just one DC in last week. It seems that it doesn't affect this side of Europe. ----------------- PiTCHW!SE |
richard lynch
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Posted - 2008.06.23 17:34:00 -
[228]
ive lost a drake and a raven to this prolem both where insured oth thats doeasnt help both where in a mission ind i was webbed by time i logged back in ship was popped
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Crowbiwan
N.A.G.A Corporation
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Posted - 2008.06.23 17:37:00 -
[229]
Originally by: Nadarius Chrome
Originally by: Ai Dee So what happens if we are in enemy space from the factional warfare, and we re-connect and there is 20 ships locking on you that very second, do we get ISK in return if we lose the ship?
Yep, you get ISK from the insurance policy you took out on the ship you PvP with, which you were no doubt expecting to lose since you're entering a warzone, so would doubtless have insured, right?
Originally by: Jeffery Lebowskie Ol I am little upset I lose my Brutix now that not the worst of it I also lost my upgrade hard point that was in it and a few other things I am really not understanding this I lost my connection several times I lost count after 8
You got disconnected more than 8 times, and STILL reconnected and got into a fight? I'm sorry, that ship should have been taken from you as a matter of principal. I stopped trying to do anything more hazardous than arranging my inventory after disconnect #3.
Well unfotunatly for me dissconnect #1 cost me a brand new Kronos, which natuaraly CCP refuses to reimburse.
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Cyxopyc
The Dead Parrot Shoppe Inc.
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Posted - 2008.06.23 17:38:00 -
[230]
Originally by: Vox Starbringer I wish I had more time to read ALL of the replies. I'd like to mention that according to the guys I play with all of the dc issues seem to be focused on the west coast of the US. I'm hearing reports from Alaska, Hawaii, California, and I just read about some guys in Australia having problems I think.
I'm curious, is there anyone on the east coast of the US having any serious problems? I have never been disconnected before, and I don't think any of the other east coast guys in my corp have had any problems out of the norm.
Vox,
Disconnections caused by the problem this thread addresses should not happen as of (roughly) the last downtime. If you continue to have disconnection problems look up this character in game and follow the instructions found in the bio "DisconnectedFromEVE1". The instructions may be a bit out dated but certainly data from PingPlotter will help diagnose the problem. The PingPlotter program is very nice.
Cyxopyc == Support fixing the EVE UI |
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Shiner Bock
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Posted - 2008.06.23 17:41:00 -
[231]
seems to be fixed No DC my only complaint is that when there was a problem there was no warning. I just wish CCP let ppl know before they logged into a more than usual unstable enviroment and let those who wanted to chance loosing there (insert item(s) here). Now that the problem is "fixed", there is a message on the start up screen
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Lacerate Quick
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Posted - 2008.06.23 17:46:00 -
[232]
I did some digging from my end (I live in North Carolina) and find the problem to be in the middle of Limelight's network, not in my ISP's connection to the network. Limelight has a serious internal issue that they need to address where they cross the pond. That is where my latency is going to pot on every single trace I run.
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Gindolar Dunblane
GoonFleet GoonSwarm
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Posted - 2008.06.23 17:49:00 -
[233]
I hope CCP doesn't think that the problem is completely fixed now - disconnects are still making the game completely unplayable for me. All you who don't have this problem anymore are pretty lucky
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RuneTday
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Posted - 2008.06.23 17:51:00 -
[234]
Who contracted to use Limelight..... CCP or my ISP provider. This is not a localized problem, but world wide, US to Australia..... CCP contracted Limelight, thus it is a CCP issue.... This should replace all loses since Friday when the disconnect started.... Period, that is customer service!!!!!!!....All others with no loses and active during that period should receive what 50 million isk or something similar for their suffering with the CCP decision to purchase services from Limelight. Yes this is a CCP responsibility as it is a result of their business efforts and decisions.... Can you imagine the international class action lawsuit against CCP from all of its subscribers???? That will cost real $$$$ or Euros or other currencies instead of electronic isk. CCP send electronic meaningless isk as an apology for your poor business choice
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Jiggardin
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Posted - 2008.06.23 17:56:00 -
[235]
ncsoft had problems with limelight too. lots of european players had connection problems for several months. london router of limewire. although ncsoft never did that step, that ccp did. closing connections with limewire. grats ccp for this! ++ for customer satisfaction
-jigga
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Chiana Torrou
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Posted - 2008.06.23 17:57:00 -
[236]
I wasn't affected by this problem.
However I would like to nominate Silvenoshi (who doesn't work for CCP) for "CCP customer service employee of the month"
The information given was timely and explained the problem in a way that even I could understand. Silvenoshi even updated us on the progress of the call.
Well done Silvenoshi
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Jiggardin
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Posted - 2008.06.23 17:58:00 -
[237]
Originally by: RuneTday Who contracted to use Limelight..... CCP or my ISP provider. This is not a localized problem, but world wide, US to Australia..... CCP contracted Limelight, thus it is a CCP issue.... This should replace all loses since Friday when the disconnect started.... Period, that is customer service!!!!!!!....All others with no loses and active during that period should receive what 50 million isk or something similar for their suffering with the CCP decision to purchase services from Limelight. Yes this is a CCP responsibility as it is a result of their business efforts and decisions.... Can you imagine the international class action lawsuit against CCP from all of its subscribers???? That will cost real $$$$ or Euros or other currencies instead of electronic isk. CCP send electronic meaningless isk as an apology for your poor business choice
sorry, but you just say stupid stuff. its not ccps fault when limewire has problems. ccp did the best and solved the problem.
over and out.
grats ccp again!
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AceMonter
Domini Umbrus Free Trade Zone.
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Posted - 2008.06.23 17:59:00 -
[238]
Hey, im from Argentina, and I too have connection down every 5 minutes..! Is my ISP provider ?
Lets hope this issue was solved now...
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Veinnail
Solstice Systems Development Concourse Un-Natural Selection
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Posted - 2008.06.23 17:59:00 -
[239]
guess its too late to blame tiger woods? SSDC HOME "what, you didnt have damage controls fitted?" |
Zanpt
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Posted - 2008.06.23 18:10:00 -
[240]
Originally by: GM Zhainius Update 080623 15:03 GMT:
...We have concluded that things are working well and have established that the problem is a inter connection between ISPÆs. It seems that there are technical problems, or otherwise, between some ISPÆs, which is affecting LimeLightùwhich is one of the three major connections for EVE Online. We have now disabled our connection to LimeLight and sent them a request for a full report on what is going on. We have received a reply from LimeLight saying that is not a problem directly on the LimeLight network but ISPÆs connected to them.
I believe your conclusion is incorrect. Limelight is blowing smoke up your rears. Since this problem began coincidentally with the optional patch, traceroutes and PingPlotter have clearly shown the reappearance of an old, recurring problem: packet loss and outages in the llnw.net nodes just before the CCP cluster. This is not the first time this has happened and if you don't ditch Limelight it won't be the last. The very fact that Limelight tries to fob responsibility off on another party shows that they are unable or unwilling to deal with it.
As long as I have been experiencing connectivity problems with Eve, Limelight has been the source of the problems. I have two Internet feeds. My preferred one happens to get to CCP's London cluster via llnw.net. When I switch to the other one, the connectivity problems vanish.
To those who loudly proclaim this is not CCP's fault or problem, you are wrong. Anything that affects CCP's paying customers is CCP's problem whether or not the outages are their "fault."
To those who deride the complaints as whines because they see no problem, run down to the Clue Store and buy a clue: CCP has more than one Internet feed in London. Different customers have different ISPs that use different routes to connect to London. Some ISPs use upstream providers who route through Limelight and their customers are suffering unplayable conditions. Other ISPs use other upstream providers who route through the other network paths to reach London and their customers are not experiencing difficulties at this time.
If CCP themselves had a clue they would have arrangements with folks in several countries on several continents to be able to ssh or VPN into a box there and run their own traceroutes and other diagnostics back to their London cluster. Then they would clearly see the problems we see and be in a much better position to know what's going on and respond to it.
If CCP themselves had a clue they would implement a resilient connnection management layer in Eve to establish virtual connections and gracefully handle loss of TCP "connections." This can be done fairly easily at the application level by reestablishing the TCP connection when lost, and in the servers by providing for such connection reestablishment without loss of Eve "session" states and data.
It could be done even more effectively by using UDP instead of TCP and writing their own equivalent of TCP with much more flexible treatment of virtual connections than TCP typically offers.
The Eve client presently throws up its hands and exits at the first sign of a problem with the TCP connection to the London cluster. It's not rocket science to do better than that.
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