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Connection issues 22nd of June 2008

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GM Zhainius Game Masters	Posted - 2008.06.22 07:15:00 - [1] We are aware some players are experiencing issues staying connected to Tranquility. As soon as this started happening our operations team was woken up, and has been investigating the issue. They found TQ to be functioning and stable. There is currently a problem between Limelight and another ISP connecting to their network, which Limelight is working on resolving. Unfortunately as the problem is not at our end, we can only wait until Limelight has resolved the issue, we will update you as soon as we know more. --- GM Zhainius EVE Online Customer Support CCP Games

Franga NQX Innovations	Posted - 2008.06.22 07:23:00 - [2] Who the hell are Limelight? Originally by: Rachel Vend ... with 100% reliability in most cases ...
Ai Dee	Posted - 2008.06.22 07:25:00 - [3] So what happens if we are in enemy space from the factional warfare, and we re-connect and there is 20 ships locking on you that very second, do we get ISK in return if we lose the ship?
Militis Kolosok Di-Tron Heavy Industries Atlas Alliance	Posted - 2008.06.22 07:26:00 - [4] Limelight is probably an ISP. I heard that AT&T is having server issues in the US as well. :(
OilSlick Rick Federal Navy Academy	Posted - 2008.06.22 07:28:00 - [5] Originally by: Ai Dee So what happens if we are in enemy space from the factional warfare, and we re-connect and there is 20 ships locking on you that very second, do we get ISK in return if we lose the ship? If you dc before being engaged, then you warp away to a safe spot and vanish after a minute. If you dc and warp away while under attack by players, then your ship stays in space for 15 minutes. If you dc while no one is around and warp back to the place you dc from and there are ships there, then well you better get out fast like you would any other time.
Stormwind Bloodfeather	Posted - 2008.06.22 07:30:00 - [6] The DC's started after that little Mini patch to fix the reprocess windows refusal to close after a reprocess. While this might just be coincidence and bad timing..... you understand that I find the above explanation to be somewhat lacking. TQ may be functioning and stable, but that does NOT mean TQ coding isn't responsible for the coincidental rash of constant disconnects after the mini-patch. Get what I'm saying? Thankfully I have only had a few DC's. And none yet have been when I was in the stink of something. and i'm in Hawaii, island of Maui. if that helps any. Storm
Kamar Deythal	Posted - 2008.06.22 07:31:00 - [7] Edited by: Kamar Deythal on 22/06/2008 07:32:12 Ok, so if Limelight is an ISP, then is it an ISP that Eve connects to? Cause it's not one that I connect to on my end. Also, I'm west coast Canada, and I'm dc'ing every minute to 10-15 mins. Sometimes I last an hour! And it's getting worse.
Ai Dee	Posted - 2008.06.22 07:31:00 - [8] Originally by: OilSlick Rick Originally by: Ai Dee So what happens if we are in enemy space from the factional warfare, and we re-connect and there is 20 ships locking on you that very second, do we get ISK in return if we lose the ship? If you dc before being engaged, then you warp away to a safe spot and vanish after a minute. If you dc and warp away while under attack by players, then your ship stays in space for 15 minutes. If you dc while no one is around and warp back to the place you dc from and there are ships there, then well you better get out fast like you would any other time. but as soon as my ship warped back after re-connecting i cant warp out because im being scrambled
Pretorion	Posted - 2008.06.22 07:35:00 - [9] I'm in no sense trying to be rude but i personally have a back up isp just incase... is limelight the only international isp hub capable of hosting your platform... do they not have rdundant systems? it just seems like for such a massive IT failure across such a large spectrum it should effect other international data transmissions which is not the case... sorry but this does seem to be more than has been let on im not looking for any free gaming time or special fix but many of my colleages have said IT failures of this kind don't resolve themselves quickly so i understand the lack of a time frame... anyways i was wondering as to why you say its not on your end like its not your problem when its clearly only effecting connections to your server ? just because the isp isn't holding up its commitment to you does that mean we as the consumer have to bite it even though it directly effects the service you supply ? just wondering of this happens untill my current time runs out can you make post or email those of us over here when it is corrected?
Jeffery Lebowskie	Posted - 2008.06.22 07:54:00 - [10] Ol I am little upset I lose my Brutix now that not the worst of it I also lost my upgrade hard point that was in it and a few other things I am really not understanding this I lost my connection several times I lost count after 8

HenkieBoy Enrave Ethereal Dawn	Posted - 2008.06.22 08:00:00 - [11] Sounds like LimeWire
Avon Black Nova Corp Band of Brothers	Posted - 2008.06.22 08:03:00 - [12] Kids, stop fighting, please. Email Limelight if you want to moan about it. I'm sure CCP are just as frustrated as us, but trying to hold them responsible for the running of the interwebz is a little unfair. Sunday is Eve's most highly populated day - they really don't need this sort of problem making them look bad ... so cut them some slack over it. These things happen. It isn't our fault .. it isn't their fault. They can't fix it, and neither can you .. and yet they aren't raging at you to get something done, are they? They have raised a ticket, and now they have to just sit tight. /me goes back to reading The Empyrean Age Eve-Online: The Text Adventure
Joe Starbreaker Starbreaker Frigateers	Posted - 2008.06.22 08:03:00 - [13] I lost a head full of implants and worst of all, a beautiful new Rifter! What really stung was that some Minmatarian FW player got my pod. Nobody's ever gotten my pod. Someday Joe Starbreaker corpses are going to be worth billions as collector items, and some jerk got a free one courtesy of the "ISP" failure. CCP answer my petition already! . Seeking frigateers!
Avon Black Nova Corp Band of Brothers	Posted - 2008.06.22 08:05:00 - [14] Originally by: Joe Starbreaker I lost a head full of implants and worst of all, a beautiful new Rifter! What really stung was that some Minmatarian FW player got my pod. Nobody's ever gotten my pod. Someday Joe Starbreaker corpses are going to be worth billions as collector items, and some jerk got a free one courtesy of the "ISP" failure. CCP answer my petition already! I hope that the petition bit is a joke? It isn't a CCP issue, they are not responsible for your connection to the server - not petitionable. Eve-Online: The Text Adventure
Zanpt	Posted - 2008.06.22 08:08:00 - [15] Limelight (llnw.net) is one of the providers CCP subscribes to to get packets to and from the London cluster. Many times in the past their nodes on the way to and close to the cluster have shown substantial dropped packet rates and complete outages. If it were up to me llnw.net would be dismissed and another feed substituted. I have two Intenet feeds, one DSL and the other cable. My DSL goes through AT&T and then into llnw.net and has been horrible since the apparently coincidental patch a couple of days ago. At this moment my cable gets to London via pccwbtn.net and is error free. My cable used to get to London by Level 3, which also had some of the problems llnw.net frequently has, but less often. CCP chooses their providers. As pointed out above, there doesn't seem to be effective failover provision, and CCP seems to me to treat the whole networking thing like it is none of their business. That's wrong. It's not "just a game" if they collect money for it. It's a business, like any other online service we use -- banking, stock market trading, credit card clearing, online purchasing... I don't have these problems with any other online service I use, and if I did, I would discontinue using them.
Rokaan	Posted - 2008.06.22 08:13:00 - [16] 30+ disconnects in the last couple of hours. From here in .au it presents as packet loss of up to 100% at nodes a couple of hops from the server. Some examples: Traces run following disconnects (GMT +10) 22-Jun-08 16:23:15 - 80% loss at 69.28.171.94 tge7-2.fr3.lon.llnw.net 16:46:39 - 50% loss at 69.28.171.202 ve2002.fr4.lga.llnw.net 17:06:10 - 70% loss at 69.28.171.202 ve2002.fr4.lga.llnw.net 17:08:00 - 30% loss at 69.28.171.202 ve2002.fr4.lga.llnw.net 17:13:47 - 60% loss at 69.28.171.202 ve2002.fr4.lga.llnw.net During the week I usually connect through only 2 or 3 of these 69.26.171.x nodes, but on weekends (like now) my packets are being bounced through nine of them, incidently near doubling my latency. So these belong to "Limelight" eh? Someone there deserves a pink-slip. This isn't an isolated event, about every disconnect I've bothered to look into over the last few months has presented as a problem at a node with an ip of 69.28.171.x Rok.
Quelque Chose New Eden Roller Disco Supply	Posted - 2008.06.22 08:14:00 - [17] Edited by: Quelque Chose on 22/06/2008 08:15:34 Originally by: Franga Who the hell are Limelight? I don't know but if CCP wanted to be real jerkholes about it they'd just post a link to their customer service forums here. edit Never mind, I found them. Here's their contact info: http://www.limelightnetworks.com/contact.htm Now I suppose we'll see what eve-o whiners are really made of. ___________________________________________
Rokaan	Posted - 2008.06.22 08:28:00 - [18] Limelight have forums? All I've found so far is: Email: [email protected] Phone: 866-544-4830 Phone: +1 602-850-5200
Glash	Posted - 2008.06.22 08:33:00 - [19] Edited by: Glash on 22/06/2008 08:34:00 Originally by: Franga Who the hell are Limelight? It's been awhile since I work a network provisioners hat, but it looks like LimeLight is a relatively new backbone provider.
Quelque Chose New Eden Roller Disco Supply	Posted - 2008.06.22 08:40:00 - [20] Originally by: Rokaan Limelight have forums? All I've found so far is: Email: [email protected] Phone: 866-544-4830 Phone: +1 602-850-5200 Probably not actually. Which means our gang would have to actually voice their concerns over the phone in real time to live people who might just tell them to eat a **** rather then comfortably flaming Invisible Internet Ppl from behind their keyboards. I can see how that might pose a problem. ___________________________________________

Victor Valka Kissaki Corporation	Posted - 2008.06.22 09:02:00 - [21] Originally by: Quelque Chose Originally by: Rokaan Limelight have forums? All I've found so far is: Email: [email protected] Phone: 866-544-4830 Phone: +1 602-850-5200 Probably not actually. Which means our gang would have to actually voice their concerns over the phone in real time to live people who might just tell them to eat a ** rather then comfortably flaming Invisible Internet Ppl from behind their keyboards. I can see how that might pose a problem. You're assuming we're not heads IRL. Originally by:** Roxanna Kell You are insane.
Quelque Chose New Eden Roller Disco Supply	Posted - 2008.06.22 09:05:00 - [22] Originally by: Victor Valka You're assuming we're not ****heads IRL. I'd never assume that. I'm assuming you're gutless IRL. ___________________________________________
Zennith666	Posted - 2008.06.22 09:14:00 - [23] Just so you know - i didnt d/l the latest reprocessing fix, and i am being d/c'd every few minutes - so you cannot blame that one...
Arachnid Vampire	Posted - 2008.06.22 09:19:00 - [24] It's not the recent patch. Because I downloaded it and haven't disconnected all day. But it has been happening to several of my comrades. Hope it gets fixed quickly. Even if I am not disconnecting, it's bothering people in my fleet which could in turn cause the whole fleet to suffer! --- I haven't thought of a signature yet.
Bobby2006 Garoun Investment Bank	Posted - 2008.06.22 09:29:00 - [25] C'mon guys. I got 15 disconnects in the last half hour. I`m paying from what? To see the logging screen every 2 minutes ?
Zantrei Kordisin FinFleet Band of Brothers	Posted - 2008.06.22 09:39:00 - [26] Originally by: Bobby2006 C'mon guys. I got 15 disconnects in the last half hour. I`m paying from what? To see the logging screen every 2 minutes ? You aren't too bright, are you, old chap. It isn't a CCP issue. It's an issue with a few ISP's between some people and CCP. _________________________________________________________
Corska Zrai Republic University	Posted - 2008.06.22 09:41:00 - [27] Originally by: Bobby2006 C'mon guys. I got 15 disconnects in the last half hour. I`m paying from what? To see the logging screen every 2 minutes ? It is a damn nice login screen. Guide to Surviving Disconnects: 1. Find a system with under 10 people in it. 2. Reduce server calls. Don't open cans, market, journal, character info, etc. 3. Get disconnected anyways. Interestingly enough. 3/5 times I was disconnected was when I opened up my Journal.
Zo5o Longcat is Long	Posted - 2008.06.22 10:02:00 - [28] Today I was experiencing severe lag and disconnects in a system with only 20 in local. I then logged out of that toon and into my alt in Oursulaert, where there was over 200 in local. No lag at all. Logged back into the system with 20... lag still there. Logically, it would seem to me if I'm experiencing the connection issues in one system but not another, it wouldn't be an issue in between myself and the EVE servers... but this of course is speculation. Just reporting what I've experienced today.
Runia Azure Horizon	Posted - 2008.06.22 10:16:00 - [29] yea, I used the mini patch thing on one of my computers, and that computer now has pretty big lag... but no disconnects so far :) ----------------------------------------------------------------- check out 'narcotics' channel for what you need :) -----------------------------------------------------------------
Lucy'Lastic	Posted - 2008.06.22 11:41:00 - [30] Originally by: Runia yea, I used the mini patch thing on one of my computers, and that computer now has pretty big lag... but no disconnects so far :) How about you read the CCP statement above. IT IS NOTHING TO DO WITH CCP OR THAT PATCH.



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