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Important: Change your password!

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Author	Thread Statistics \| Show CCP posts - 28 post(s)
Kerushi	Posted - 2006.01.06 19:55:00 - [391] Originally by: mandaro Ok so I go through the whole petition thing and it says error no subject line....well it had a damn subject. So I type the whole thing over again, check to make sure everything is ok, and wham I get this crap: Fatal error: Call to undefined function: print_charset() in /cgi-bin/eve_online.cfg/scripts/enduser/acct_new_mb.php on line 21 Gotta love it!!! err.. ________________
Kerushi	Posted - 2006.01.06 20:02:00 - [392] Originally by: Kurenina ERROR: The entered username or e-mail is incorrect, no match found. Now what? Do I have to send an email to customer support so that they can tell me they have no record of a problem, and thus I lose Kurenin forever? said by a few several times back but" petition trough the "ask question" and ask for a email change under "billing&account" -> "updating account information" just add the account info with the petition ________________
Mr Feltcher	Posted - 2006.01.06 20:02:00 - [393] ok now im REALLY panicking awaiting new pw on 1 account and i cant request new pw for my main as it wont accept my email address, which happens to be the same on both my accounts! why would it accept it on one account and not the other???? in the mean time i have NO way of knowing if i have been hacked or not and untill my new pw comes through for my second account im relegated to posting/inquireing with a friend's account.... Thanks for the words of reply though, very much appreciated
Malius	Posted - 2006.01.06 20:14:00 - [394] Also realize that it is after business hours where they are located, and if nothing has changed recently they do not work on weekends, so if like me you have a second account with old email info, your not gonna get it fixed till Monday sometime.
Kerushi	Posted - 2006.01.06 20:15:00 - [395] Originally by: Malius Also realize that it is after business hours where they are located, and if nothing has changed recently they do not work on weekends, so if like me you have a second account with old email info, your not gonna get it fixed till Monday sometime. there are allways gm`s around ________________
Fester Addams	Posted - 2006.01.06 20:15:00 - [396] Hmm, I have a question. A while back I got my password change mail and as it told me to change password from the randomly generated by CCP I did. As you can see due to me being able to post here I do know what the new password is but I cant seem to get in on tranq with it. Is there any delay before the new password goes active on there or are there characters you may not use for the game that this webpage accepts? I an at this moment rather anoyed that I have not been able to get in yet and its hours since I got my mail and changed the password.
mandaro	Posted - 2006.01.06 20:18:00 - [397] Originally by: Eris Discordia mandaro, perhaps you can type it out in word and copy paste it? I know some forms on the website time out if you type a lot of text ( example isd applications) Please all be patient and have a little faith, everything will be back to normal again. I even got back Yeah well now I have tried it in game 3 times and out of game twice every time the same error WTF!!!!! Where in there does it say anything about timing out?
Kerushi	Posted - 2006.01.06 20:18:00 - [398] Originally by: Fester Addams Hmm, I have a question. A while back I got my password change mail and as it told me to change password from the randomly generated by CCP I did. As you can see due to me being able to post here I do know what the new password is but I cant seem to get in on tranq with it. Is there any delay before the new password goes active on there or are there characters you may not use for the game that this webpage accepts? I an at this moment rather anoyed that I have not been able to get in yet and its hours since I got my mail and changed the password. it worked immidiatly for me so i have no clue ________________
Fester Addams	Posted - 2006.01.06 20:20:00 - [399] Originally by: Kerushi it worked immidiatly for me so i have no clue Hmm maby I should try another password then, could be I use some character that is not allowed unintentionally.
Dr Cball	Posted - 2006.01.06 20:21:00 - [400] are the 'hacked' accounts related somehow, as in same corp, alliance? Is this a result of phishing or was it a 'real' hack into the servers?? Only reason I want this clarified is CCP has my CC# in their DB and I want to know if it should be changed to a fake number ASAP or what. So a simple answer to : Was CCP DB hacked, or was it something else? (let it be something else <prays>) anywhooo, good luck CCP, prosecute the offender(s) if you can.

iqplayer	Posted - 2006.01.06 20:21:00 - [401] Originally by: Fester Addams Hmm, I have a question. A while back I got my password change mail and as it told me to change password from the randomly generated by CCP I did. As you can see due to me being able to post here I do know what the new password is but I cant seem to get in on tranq with it. Is there any delay before the new password goes active on there or are there characters you may not use for the game that this webpage accepts? I an at this moment rather anoyed that I have not been able to get in yet and its hours since I got my mail and changed the password. Fester, they did say to change that temporary password immediately after receiving the mail, so you might try logging in to the 'My Account' Section and changing it yourself, then see if you can log in to the game.
Tgaru	Posted - 2006.01.06 20:22:00 - [402] This action on the part of CCP is the most irresponsible thing I've seen a MMO gaming company do in almost a decade of experience I have with MMO's. It is utterly reprehensible to reset a password for any account when said account owner has not petitioned complaining of an alleged "hack." There's only a thousand VALID reasons why an email address for a given account might not be accurate or up to date. Yet CCP, with this single action, have potentially cut off THOUSANDS of customers from gaming accounts they continue to pay for just because it was someone lame brained idea of "prevention." The only prevention for being hacked is not to share your password and to follow safe computing practicing that ensure your PC isn't compromised. It's all in the users hand as it should be. Why in the f3ck can't CCP fathom such an easy lesson?
Kerushi	Posted - 2006.01.06 20:23:00 - [403] Originally by: Fester Addams Originally by: Kerushi it worked immidiatly for me so i have no clue Hmm maby I should try another password then, could be I use some character that is not allowed unintentionally. really don`t know, u could try different passes and if non works then i guess the system isn`t updated instantly? stupid computers ________________
mandaro	Posted - 2006.01.06 20:25:00 - [404] Edited by: mandaro on 06/01/2006 20:26:59 Edited by: mandaro on 06/01/2006 20:25:37 Originally by: Dr Cball are the 'hacked' accounts related somehow, as in same corp, alliance? Is this a result of phishing or was it a 'real' hack into the servers?? Only reason I want this clarified is CCP has my CC# in their DB and I want to know if it should be changed to a fake number ASAP or what. So a simple answer to : Was CCP DB hacked, or was it something else? (let it be something else <prays>) anywhooo, good luck CCP, prosecute the offender(s) if you can. I'll tell you what I know. I reactivated an account last night...Today the username and email do not match. The email has never changed and since I had a fresh install of XP Pro two days ago and only have eve on it....you do the math. Not to mention I get: Fatal error: Call to undefined function: print_charset() in /cgi-bin/eve_online.cfg/scripts/enduser/acct_new_mb.php on line 21 whenever I try to file a petition in game or out....
iqplayer	Posted - 2006.01.06 20:30:00 - [405] Originally by: Tgaru ... The only prevention for being hacked is not to share your password and to follow safe computing practicing that ensure your PC isn't compromised. It's all in the users hand as it should be. Why in the f3ck can't CCP fathom such an easy lesson? That's simply not true. There is no bulletproof for hacking (or ***ing), as it involves someone actively probing vulnerabilities. It certainly encompasses more than people handing out passwords (though through social engineering, phishing, or loggers that could be included). It would be nice to have an official response as to what happened, what's been done to prevent it in the future, and what criteria were used to reset accounts. However, that's unlikely to happen, as most security is in fact obscurity - if you don't know, you can't work around it. It would be my guess though, that this involved brute force attacks against accounts, or something similar that is traceable, and that the accounts that were reset showed evidence that someone had tried to *** it.
Fester Addams	Posted - 2006.01.06 20:31:00 - [406] Originally by: iqplayer Fester, they did say to change that temporary password immediately after receiving the mail, so you might try logging in to the 'My Account' Section and changing it yourself, then see if you can log in to the game. First thing I did was change the password I got in the mail to a new one that I made upp. I could use the password supplied in the mail to log in initially but that one does not work anymore (naturally). I have been using the one I made upp myself till just now but as it seems not to work for logging onto the game I have started replacing some of the potentionally unaccepted characters to see if that was the problem. Thus far no success but I have no problem loggin in to the myeve.eve-online page as you can see as I can post. Well in all Im happy I still have 6 days to go before my skill is completed. Btw anyone have a galente HAC for sale at a fair price :)
Burnhard Brutor	Posted - 2006.01.06 20:34:00 - [407] Originally by: iqplayer Edited by: iqplayer on 06/01/2006 20:01:55 Originally by: Oveur Originally by: Mr Feltcher Oveur what to do if the website says your email addy/username is not recognised??? sent petitions allready BUT nothing so far... A few words of help would go a long a way for a PANICKING account holder Petitions take a long time to be replied to at the moment. If it says it doesn't recognize your email, it because the email you enter does not match the email which is assoicated with your account. Oveur, could you please have the Devs or someone look into the situation though, as apparently the email that notifications are being sent to is not the current email, but rather the email that was originally associated with the account?? And if you request to reset the password, it is also that original email that is needed and notification sent too.... It is exactly this problem that I think is causing most of the havoc here..... Yes, thats exactly the problem my main account has.
Jonkai	Posted - 2006.01.06 20:36:00 - [408] Resetting everyones passwords seems to me that it was a server side issue? Or was it a case that someone using a commonly known irc/vent/ts was using a keystroke program? Bastards anyway, hope they burn in hell
Stagnent	Posted - 2006.01.06 20:38:00 - [409] well, 7hrs has passed for me. Having to use a different account which has been unaffected just to post here. Tried all things mentioned and nothing. I am, needless to say, getting fekkin annoyed.
Crass Spektakel	Posted - 2006.01.06 20:39:00 - [410] Thanks, after five hours the new password arrived. Oveur, please keep us updated about the topic, especially the part where you peel the offenders skin of with glas-shards. Crass Spektakel life is short and in most cases it ends with death but my tombstone will carry the hiscore

Fester Addams	Posted - 2006.01.06 20:40:00 - [411] Well a final update, aparently the webpage will accept characters that the game will not, this is silly, the webpage should not allow any characters that the game will not accept.
iqplayer	Posted - 2006.01.06 20:42:00 - [412] Originally by: Fester Addams Originally by: iqplayer Fester, they did say to change that temporary password immediately after receiving the mail, so you might try logging in to the 'My Account' Section and changing it yourself, then see if you can log in to the game. First thing I did was change the password I got in the mail to a new one that I made upp. I could use the password supplied in the mail to log in initially but that one does not work anymore (naturally). I have been using the one I made upp myself till just now but as it seems not to work for logging onto the game I have started replacing some of the potentionally unaccepted characters to see if that was the problem. Thus far no success but I have no problem loggin in to the myeve.eve-online page as you can see as I can post. Well in all Im happy I still have 6 days to go before my skill is completed. Btw anyone have a galente HAC for sale at a fair price :) Hmm, that is strange then...... for what it helps, Eve does seem to allow numbers and at least some special characters - for sure, the characters above the number keys worked for me.
Alustrious Killer	Posted - 2006.01.06 20:46:00 - [413] The email on record on my main account is not up to date. So the email with the password is not going to come to me. It's going to go to an email address that doesnt exist. What should I do?
mandaro	Posted - 2006.01.06 20:46:00 - [414] Originally by: Jonkai Resetting everyones passwords seems to me that it was a server side issue? Or was it a case that someone using a commonly known irc/vent/ts was using a keystroke program? Bastards anyway, hope they burn in hell Read my former reply. Fresh install two days old....Eve is the only thing installed...you do the math
Derikku	Posted - 2006.01.06 20:50:00 - [415] Originally by: Oveur Petitions take a long time to be replied to at the moment. If it says it doesn't recognize your email, it because the email you enter does not match the email which is assoicated with your account. It won't recognize any of my email addresses I put in there, and yet when I submitted a Question thru the website the response was sent to my correct email address which I have been putting in. Still waiting for my main to get fixed, this is my alt which has been working fine.
Kerushi	Posted - 2006.01.06 20:50:00 - [416] Originally by: Alustrious Killer The email on record on my main account is not up to date. So the email with the password is not going to come to me. It's going to go to an email address that doesnt exist. What should I do? info at this post ________________
Mr Feltcher	Posted - 2006.01.06 20:55:00 - [417] Edited by: Mr Feltcher on 06/01/2006 20:56:11 OK, enough is enough now... I would say that YOU CCP has a HUGE problem... I have 2 accounts that I cant log into despite one having recieved a new PW that WONT WORK!! I have yet another account that claims I have an invalid username/email address!!!???? i HAVE petitoned this with an account made avaliable to me but nothing !! and the answer I get is 'it takes a long time to answer right now' Well this is NOT good enough. Paying customers should NOT be treated like this, I cant even log in top cancell my account to protect from being billed for something I cant have access to. This is NOT a rant, as a PAYING customer I want to see something done NOW please! I know im not the only one having these problems...
Paneb	Posted - 2006.01.06 20:57:00 - [418] Quote: It won't recognize any of my email addresses I put in there, and yet when I submitted a Question thru the website the response was sent to my correct email address which I have been putting in. Shocked Still waiting for my main to get fixed, this is my alt which has been working fine Yup, I have my 2 main accounts in total limbo. I think I managed to find the email I signed up with for the first one, but the 'forgot your password' link does not seem to recognise it. Yesterday night before downtime, I was happily playing eve on my accounts, today, I'm worried I've just been screwed out of eve. I'm worried less about the hacking than about the methodology CCP used to address it. Basically, its cut of 1000s of player from the game, put everyone in panick mode and there are many many player out there at the moment without a clue of what to do to get into there account. IN ALL HONESTY, CANT THE ORIGINAL UNHACKED ACCOUNTS HAVE THE ORIGINAL PASSWORDS RESTORED? If it only 57 accounts. First thing I'll be doing if I get mine back is updating my emails. Still this is a very poor way of doing this.
Tgaru	Posted - 2006.01.06 21:00:00 - [419] Originally by: Paneb Quote: It won't recognize any of my email addresses I put in there, and yet when I submitted a Question thru the website the response was sent to my correct email address which I have been putting in. Shocked Still waiting for my main to get fixed, this is my alt which has been working fine Yup, I have my 2 main accounts in total limbo. I think I managed to find the email I signed up with for the first one, but the 'forgot your password' link does not seem to recognise it. Yesterday night before downtime, I was happily playing eve on my accounts, today, I'm worried I've just been screwed out of eve. I'm worried less about the hacking than about the methodology CCP used to address it. Basically, its cut of 1000s of player from the game, put everyone in panick mode and there are many many player out there at the moment without a clue of what to do to get into there account. IN ALL HONESTY, CANT THE ORIGINAL UNHACKED ACCOUNTS HAVE THE ORIGINAL PASSWORDS RESTORED? If it only 57 accounts. First thing I'll be doing if I get mine back is updating my emails. Still this is a very poor way of doing this. "CANT THE ORIGINAL UNHACKED ACCOUNTS HAVE THE ORIGINAL PASSWORDS RESTORED?" I couldn't have said it better. This is just simply the RIGHT THING TO DO. To save this debacle from unraveling even more I suggest CCP bring down TQ and make this happen ASAP.
Onuris	Posted - 2006.01.06 21:03:00 - [420] Edited by: Onuris on 06/01/2006 21:05:41 As much as I hate posting with alts, I guess in this situation I have to. Password Resetting Problem: My main account had its password changed by CCP. No E-mail arrived with a new one. When I go to request the password from Account Management it says my e-mail address is invalid. I happen to know for a fact, though, that the e-mail address on that account was up-to-date and active (as it's the same one for this account). So, what do I do now? I tried using this character to sent an "Other" petition but I have a feeling that won't be read for a while and more importantly, how do I prove I also own the other account? EDIT Strange Credit Card behavior as well: EVE wouldn't let this character log in this morning claiming that there was a problem with the credit card... something about the card being invalidated. When I re-entered the same card it worked fine. Now that kind of scares me.



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