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Thread Statistics | Show CCP posts - 28 post(s) |
Thomus
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Posted - 2006.01.06 14:31:00 -
[1]
1st - ok
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Oveur
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Posted - 2006.01.06 14:31:00 -
[2]
From: http://myeve.eve-online.com/news.asp?a=single&nid=1046&tid=1
Important Announcement
This morning we have been investigating a number of account hack attempts. 57 accounts were compromised and as a result, we started full investigation and lockdown procedures. This culminated in the lockdown of Tranquility during downtime until we had finished our investigation.
As a preventive measure, to ensure account security, we have reset passwords and will send out an email to selected accounts and ask them to change their passwords. At the same time, we would like to remind all our customers to never give out their passwords and regularly change them in account management. Remember, we will never ask you for your password.
We want to emphasize that we do not store billing information, the only risk was concerning password usage and subsequent abuse of the accounts in question.
We thank you for your patience in this matter and deeply apologize for the inconvenience this has caused.
Note: If your password has been reset and your email hasn't arrived yet, you can manually reset your password again through account management. Please allow up to an hour before the new password is sent due to the added load.
Senior Producer
EVE Online
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Thuffyr Ewwith
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Posted - 2006.01.06 14:32:00 -
[3]
Thx for info.
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WiZZyWiGG
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Posted - 2006.01.06 14:32:00 -
[4]
Ok so what happens if my second accounts password has been reset buit the email on the account is no longer active (which I fear it is but cant check as i cant log in!)?
How can I ever get into that account again?
____________
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Mutiny1
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Posted - 2006.01.06 14:32:00 -
[5]
Edited by: Mutiny1 on 06/01/2006 14:39:25
2nd and thx for the info
_______________
"Im just a guy with a low security status...that doesnt mean im a pirate it just means concord hates me!" |
Calhoon
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Posted - 2006.01.06 14:33:00 -
[6]
so any time froame on WHEN tranquility will be back up and running?
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Thomus
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Posted - 2006.01.06 14:33:00 -
[7]
 Originally by: WiZZyWiGG
Ok so what happens if my second accounts password has been reset buit the email on the account is no longer active (which I fear it is but cant check as i cant log in!)?
How can I ever get into that account again?
why would you have subcriptions to things with an Inactive email? isn't part of most agreements that you have an active email account for just this kind of problem? serves you right lol
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zepter
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Posted - 2006.01.06 14:34:00 -
[8]
if i can't login with my account anymore should i reset my password or wait for the mail???
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Marcsens Lil'Helper
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Posted - 2006.01.06 14:35:00 -
[9]
Seems my other account got reset. One thing i don't understand though. How am i supposed to change my password through account management f i don't have a password to login there? 
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Wrayeth
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Posted - 2006.01.06 14:35:00 -
[10]
Whoa... That's insane.
-Wrayeth
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robert free
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Posted - 2006.01.06 14:35:00 -
[11]
ok what if it wont evel let me log my main account in. i cant get a new password becuse it said my account name or email isnt real.
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Tenschu
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Posted - 2006.01.06 14:35:00 -
[12]
As someone whose main account appears to have gone ****up, along with my email address as well, and as a qualified Security Professional I'd love to know exactly how this happened. Will you guys be posting up th results of your investigation?
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Sharcy
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Posted - 2006.01.06 14:35:00 -
[13]
Edited by: Sharcy on 06/01/2006 14:35:21
Oveur, I realize you won't go into too much specifics for obvious reasons, but can you tell us if these accounts were forced-hacked or if stolen pw's were used?
--
Press [Alt][F4] for my witty signature... |
WiZZyWiGG
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Posted - 2006.01.06 14:35:00 -
[14]
Originally by: Thomus
Originally by: WiZZyWiGG
Ok so what happens if my second accounts password has been reset buit the email on the account is no longer active (which I fear it is but cant check as i cant log in!)?
How can I ever get into that account again?
why would you have subcriptions to things with an Inactive email? isn't part of most agreements that you have an active email account for just this kind of problem? serves you right lol
Well it was active when I made the account well over a year ago, the server it was on has since gone down and tbh I never really thought about checking what used that email.
____________
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Rofel Meights
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Posted - 2006.01.06 14:36:00 -
[15]
I hope you can trace whoever did this. I wouldnt be surprised if it were a bust macro miner
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TFer Atvar
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Posted - 2006.01.06 14:36:00 -
[16]
Originally by: Calhoon
so any time froame on WHEN tranquility will be back up and running?
Right now. 
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Armanub
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Posted - 2006.01.06 14:37:00 -
[17]
Use the forgot my password feature, and remember the email address you signed up with. Comes to the worst, petition it.
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Oveur
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Posted - 2006.01.06 14:37:00 -
[18]
Originally by: zepter
if i can't login with my account anymore should i reset my password or wait for the mail???
The emails started rolling out some time ago, I would suggest you wait for that.
Senior Producer
EVE Online
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Kerushi
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Posted - 2006.01.06 14:37:00 -
[19]
can`t even access my 2nd account due to wrong pass trough the acc. managment
this account pass has been changed right away
gl with solving it as we have allways trusted u guys, but please leave an extended dt notice next time (bogus reason or not) so we can get some sleep for a change 
________________
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Oveur
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Posted - 2006.01.06 14:37:00 -
[20]
Originally by: Thomus
Originally by: WiZZyWiGG
Ok so what happens if my second accounts password has been reset buit the email on the account is no longer active (which I fear it is but cant check as i cant log in!)?
How can I ever get into that account again?
why would you have subcriptions to things with an Inactive email? isn't part of most agreements that you have an active email account for just this kind of problem? serves you right lol
It's the same procedure which is used if you forgot your password. If you have an inactive email on your account, you would be in the same situation. You should contact support if you are in that position but I understandably they might be quite loaded at the moment.
Senior Producer
EVE Online
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Olsen'Kra
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Posted - 2006.01.06 14:37:00 -
[21]
Originally by: WiZZyWiGG
Ok so what happens if my second accounts password has been reset buit the email on the account is no longer active (which I fear it is but cant check as i cant log in!)?
How can I ever get into that account again?
Same here?
Help..
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Nemesiss
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Posted - 2006.01.06 14:38:00 -
[22]
Originally by: Oveur
Note: If your password has been reset and your email hasn't arrived yet, you can manually reset your password again through account management. Please allow up to an hour before the new password is sent due to the added load.
No can do....havent got login. And the "forgot password" doesnt work either, it just says my account doesnt excist.
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zepter
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Posted - 2006.01.06 14:39:00 -
[23]
Originally by: Sharcy
Edited by: Sharcy on 06/01/2006 14:35:21
Oveur, I realize you won't go into too much specifics for obvious reasons, but can you tell us if these accounts were forced-hacked or if stolen pw's were used?
i'm guessing forced-hacked because i use the same password on both my accounts and only one was affected.
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Wanoah
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Posted - 2006.01.06 14:39:00 -
[24]
Ouch. I thought it was an isolated incident, but 57 accounts is a fair old number. I hope you get the scumbags that are responsible.
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Nikolai Nuvolari
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Posted - 2006.01.06 14:40:00 -
[25]
Good luck CCP, and good job shutting down the server rather than letting a bad situation get worse.
-------------------------------------[04:04:04] Tom Thumb > for a nut case you rawk
[04:21:15] Mebrithiel Ju'wien > Nik's bio 4tw btw
[07:38:53] Graelyn > Nikolai for Dev 108! |
Kerushi
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Posted - 2006.01.06 14:41:00 -
[26]
hehe i`m surrounded by bars
* sends ov some isk for looking cool 
________________
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Meelo
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Posted - 2006.01.06 14:41:00 -
[27]
I cannot log in to my main account neither ingame, or through the account management page.
What should I do?
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El'hith
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Posted - 2006.01.06 14:42:00 -
[28]
so whens the server back?!?!!
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robert free
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Posted - 2006.01.06 14:42:00 -
[29]
mr oveur how do i get my main account password when i get the error that says my account name is invaled now
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Laucian Nalo
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Posted - 2006.01.06 14:43:00 -
[30]
i vote Oveur for president and TomB for world leader and hope things will soon running fine again
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DarklordKarn
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Posted - 2006.01.06 14:43:00 -
[31]
Originally by: Meelo
I cannot log in to my main account neither ingame, or through the account management page.
What should I do?
Read? 
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Kaeryn Blackheart
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Posted - 2006.01.06 14:43:00 -
[32]
Wohoo, i managed to remember the email addy i used to register 2 1/2 years ago and it seems that it worked! Oddly, i have changed the addy a while ago when i switched to credit card payment...
--------------------------------------------------------
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Drunken Claptrap
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Posted - 2006.01.06 14:43:00 -
[33]
Originally by: Nikolai Nuvolari
Good luck CCP, and good job shutting down the server rather than letting a bad situation get worse.
/me signs
Draft Beer Not People |
Solanar Starjumper
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Posted - 2006.01.06 14:43:00 -
[34]
Originally by: TFer Atvar
Originally by: Calhoon
so any time froame on WHEN tranquility will be back up and running?
Right now.
I'm still getting unable to connect to (numbers) on port (more numbers)
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juduzz
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Posted - 2006.01.06 14:43:00 -
[35]
Originally by: Meelo
I cannot log in to my main account neither ingame, or through the account management page.
What should I do?
Where yopu log in click "forgot my password"
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Gothikia
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Posted - 2006.01.06 14:44:00 -
[36]
oops that aint a good thing! Do we know if the passwords were forcibly accessed from the server, ie brute forcing, or was there some sort of exploit involved concerning the windows server system or CCP's server software for EVE?
-------------
IM REALLY CALDARI WITH A HOT SEXY MINMATAR BODY |
Stamm
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Posted - 2006.01.06 14:45:00 -
[37]
Originally by: Thomus
1st - ok
There's some kind of retards medal here for getting the first post in a thread? Or is that really all your worth?
You fill these forums with nonsense, I've avoided the General Discussion forum until today, and I've been shocked by the amount of idiots, kiddies, morons and attention seekers posting. I think you're their leader.
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Zeddicus Zu'l
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Posted - 2006.01.06 14:45:00 -
[38]
What do you do if your old password does not work, and using the forgot password thing does not work because the email address got changed?
I know the email account i used for the other account, and I know it is still active, yet when i plug that information in it say that the log-in name and email address do not match.
If so, how can i get my other account looked into as an account that got hacked since I am at work and will be unable to log in until much later.
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Chronus26
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Posted - 2006.01.06 14:46:00 -
[39]
Some tips for choosing a secure password:
- For gods sake DON'T use your first, last or middle names, your login name or your birthday as your password, they are the first thing most people would try.
- DON'T use all the same number or letters or letters or numbers in sequence ie. 5555, aaaa, 1235 or abcd.
- Try and use a password that is 6 characters or longer.
- Try to incorporate letters and numbers and even punctuation into your password, this makes it infinitly harder for a hacker or program to guess. ie. 4hiepi or h0eyou
- Try to remember your password and not have it written down
It's basic stuff really but some people might find it usefull.
Theres a random password generator here for anyone who wants to use it.
Oh and update your antivirus definitions regularly and perform regular spyware sweeps.
Internet security class over.
-----
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Muleee
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Posted - 2006.01.06 14:46:00 -
[40]
Edited by: Muleee on 06/01/2006 14:49:02
Originally by: Oveur
The emails started rolling out some time ago, I would suggest you wait for that.
From the remember password option, it says "ERROR:
The entered username or e-mail is incorrect, no match found."
If the e-mail is incorrect, where would your e-mail be sent? As I haven't received anything yet...and I'm pretty sure I've changed that account e-mail to what I use now.
(main char ElCoCo)
edit: seems you have to write an old mail... I don't think I had that one when I first started playing though
Still since I've changed ISP like 2 years ago.... and nothing has arrived in my current mail, what do we do?
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Paxos Nyan'a
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Posted - 2006.01.06 14:47:00 -
[41]
Originally by: Calhoon
so any time froame on WHEN tranquility will be back up and running?
Post: 14.33
Tranquility still down 
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Brazz SilverPocket
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Posted - 2006.01.06 14:47:00 -
[42]
Bah! Dang hackers costing me training time.
Normally when I log out for the night and have work the next morning I let a skill that has a long time to complete train up.
Last night I had the rare occurence of a skill I wanted to train up running and scheduled to finish in the morning - right before I was to leave for work.
So it was perfect, I could finish the one, start another before leaving for work and it would be done by the time I got home tonight, and I'd be quite pleased. (Gallente Industrial to Level 2 and Instant Recall to level 4....
...but alas the extended downtime and investigation resulting from the damn hackers blew that all to hell and I'm left to sit staring at a skill screen with NOTHING training (twitches slightly) for the next 8-10 hours! <screams silently>
Oh well.
Curse you hackers!! 
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Crazeh
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Posted - 2006.01.06 14:48:00 -
[43]
My main account is fubared.
When i request new password using the correct and fully working e-mail, i get the following:
ERROR:
The entered username or e-mail is incorrect, no match found.
I am 110% sure of spelling for both accountname and e-mail addy.
Help? :/
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DarklordKarn
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Posted - 2006.01.06 14:48:00 -
[44]
Edited by: DarklordKarn on 06/01/2006 14:48:18
Originally by: Stamm
Originally by: Thomus
1st - ok
There's some kind of retards medal here for getting the first post in a thread? Or is that really all your worth?
You fill these forums with nonsense, I've avoided the General Discussion forum until today, and I've been shocked by the amount of idiots, kiddies, morons and attention seekers posting. I think you're their leader.
Here, here.
could do with a automadted report spam function. 10-ish votes, and post gets deleted?
Had to read through piles of cr*p to find out whats going on with server....
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Gariuys
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Posted - 2006.01.06 14:48:00 -
[45]
Originally by: Stamm
Originally by: Thomus
1st - ok
There's some kind of retards medal here for getting the first post in a thread? Or is that really all your worth?
You fill these forums with nonsense, I've avoided the General Discussion forum until today, and I've been shocked by the amount of idiots, kiddies, morons and attention seekers posting. I think you're their leader.
No he ain't that bad. There's some sort of tradition on here and the blogs to try and get the first post, it's long standing and while Thomas managed it this time, it's probably his first time, and he's far from being the only that's done that.
~{When evil and strange get together anything is possible}~
A tool is only useless when you don't know how to use it. - ActiveX
The grass is always greener on the other side. - JoCool |
Spy4Hire
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Posted - 2006.01.06 14:49:00 -
[46]
I lost access to one account 5 days ago, and have been waiting for the 'other' petition to go through ever since. Patiently.
My patience is at an end on that score.
I now cannot log into a second account via the forums login, so that one is lost too. If I can't log in, how am I expected to change their passwords?
Who do I send their names to for a password reset?
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DentalClinic
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Posted - 2006.01.06 14:51:00 -
[47]
Those emails would go out quicker if you didn't put a dirty great big eve image on the bottom.
;)
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Mira deVorsha
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Posted - 2006.01.06 14:51:00 -
[48]
Edited by: Mira deVorsha on 06/01/2006 14:54:51
Not sure if this helps but there was a scam in Neocron that got nearly a whole clans passwords hacked.
Here is what happened.
1. Scammer joined corp, made friends.
2. Bringing up questions about peoples families got people to say what thier mothers maiden name was.
3. From the clan site got thier hotmail addresses.
4. Used the forgot password and answered with what they had been told. Got into numerous hotmail accounts and then told the Neocron servers that each account had lost thier password and had them sent to the hotmail.
5. Logged into each account and looted it clean.
He got caught but the point to bring across is those questions they ask you for password forgetting you should never actually put the correct answer into it.
Although I suspect this number of people might of gotten hitten by the WMF exploit.
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DentalClinic
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Posted - 2006.01.06 14:52:00 -
[49]
Originally by: Spy4Hire
I lost access to one account 5 days ago, and have been waiting for the 'other' petition to go through ever since. Patiently.
My patience is at an end on that score.
I now cannot log into a second account via the forums login, so that one is lost too. If I can't log in, how am I expected to change their passwords?
Who do I send their names to for a password reset?
There is a forgotten password button on the my account page, please don't be arsey if you can't use your eyes
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KilROCK
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Posted - 2006.01.06 14:52:00 -
[50]
Originally by: Stamm
Originally by: Thomus
1st - ok
There's some kind of retards medal here for getting the first post in a thread? Or is that really all your worth?
You fill these forums with nonsense, I've avoided the General Discussion forum until today, and I've been shocked by the amount of idiots, kiddies, morons and attention seekers posting. I think you're their leader.
He's probably running for the medal of the spamming idiot of the month to be honest.
Seeing from most of his post in Out of pod experience and other sections.
Alot of tech 2 bpos owners are getting hacked imo, good job at trying/stopping them.
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DarklordKarn
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Posted - 2006.01.06 14:52:00 -
[51]
Also, with added problems of missing emails now from accounts, should people be worried about false password n email resets on accounts?
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Darklandz
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Posted - 2006.01.06 14:53:00 -
[52]
and with that new windows vulnerability make sure you're anti-virus program is up to date also make sure you get the latest windows updates (alltho i just heard that fix isn't ready yet), there seems to be a patch out but it's not an official MS one...
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Stamm
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Posted - 2006.01.06 14:54:00 -
[53]
Originally by: Gariuys
Originally by: Stamm
Originally by: Thomus
1st - ok
There's some kind of retards medal here for getting the first post in a thread? Or is that really all your worth?
You fill these forums with nonsense, I've avoided the General Discussion forum until today, and I've been shocked by the amount of idiots, kiddies, morons and attention seekers posting. I think you're their leader.
No he ain't that bad. There's some sort of tradition on here and the blogs to try and get the first post, it's long standing and while Thomas managed it this time, it's probably his first time, and he's far from being the only that's done that.
I've possibly been a little harsh there. I blame that on the frustration caused by hundreds of senseless posts, so my apologies to the Village Idiot. And I realise my post, his post, your post, and indeed this post are further cluttering up the boards. Sorry folks, but perhaps it's not too much to hope this will prevent further nonsense posts.
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Thorn Windrage
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Posted - 2006.01.06 14:54:00 -
[54]
I am so confused. Is the problem fixed or not fixed? I still can't seem to connect.
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zeluk
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Posted - 2006.01.06 14:54:00 -
[55]
Can CCP please just give us an ETA on when Tranquility will be back up and operational for our use?
I feel that would be the most helpful information for most people at the moment as well as dealing with people accounts and problems individually.
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Chapelle
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Posted - 2006.01.06 14:55:00 -
[56]
So how did someone get ahold of my login to "assault" my acount I sure as hell never told anyone what it is?
With my acount by that I mean my main acount, where it keeps telling me login credentials incorrect.
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Tommy TenKreds
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Posted - 2006.01.06 14:55:00 -
[57]
Oveur - thank you for your post.
At some point, please consider setting up a simple "Server Status" page on this site, for your customers to refer to quickly and easily.
I would be very pleased if I could refer to such a single, permanent, point-of-info page instead of looking through the forums for whichever thread has the relevant info on the current state of the server.
Thank you, and keep up the great job you're all doing. 
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Macro Slasher
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Posted - 2006.01.06 14:55:00 -
[58]
Originally by: Spy4Hire
I lost access to one account 5 days ago, and have been waiting for the 'other' petition to go through ever since. Patiently.
My patience is at an end on that score.
I now cannot log into a second account via the forums login, so that one is lost too. If I can't log in, how am I expected to change their passwords?
Who do I send their names to for a password reset?
There's a link for that under "my account". It's automated thingy and should work afaik.
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Rod Blaine
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Posted - 2006.01.06 14:55:00 -
[59]
Originally by: Muleee
Edited by: Muleee on 06/01/2006 14:49:02
Originally by: Oveur
The emails started rolling out some time ago, I would suggest you wait for that.
From the remember password option, it says "ERROR:
The entered username or e-mail is incorrect, no match found."
If the e-mail is incorrect, where would your e-mail be sent? As I haven't received anything yet...and I'm pretty sure I've changed that account e-mail to what I use now.
(main char ElCoCo)
edit: seems you have to write an old mail... I don't think I had that one when I first started playing though
Still since I've changed ISP like 2 years ago.... and nothing has arrived in my current mail, what do we do?
It indeed seems that it uses old mail addy's even if you have since changed it...
Not, very, good.
I managed to reactivate the inactive hotmail addy i used for my blocked account (which is not this one) and asked for pw reset via the accoutn login page. That seems to work as it now accepts the request.
If you cannot reactivate the old email adress, I'd say you need to petition it, and for good measure include the last emailadress you uised for the account as CCP might be able to assert your identity using that information.
_______________________________________________
Power to the players !
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Grinkor
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Posted - 2006.01.06 14:56:00 -
[60]
Crazeh: if you read this, i had the same problem with the customer support site and i beleive it distinguishes capital letters in the e-mail address (grinkor <> Grinkor).
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fiery benson
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Posted - 2006.01.06 14:57:00 -
[61]
just had the e-mail and tried to reset the password and i got this:
Reset password
Your password could not be reset. The url you followed is either incorrect, has been used or has expired.
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Basileus
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Posted - 2006.01.06 14:58:00 -
[62]
Originally by: fiery benson
just had the e-mail and tried to reset the password and i got this:
Reset password
Your password could not be reset. The url you followed is either incorrect, has been used or has expired.
Maybe you clicked the password reset option twice? In that case, wait for the second e-mail. The link provided there should work.
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griff1972
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Posted - 2006.01.06 14:58:00 -
[63]
Edited by: griff1972 on 06/01/2006 14:58:34
when you catch the haxor can you give full details of there punishment, ie called in the fbi
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Miri Tirzan
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Posted - 2006.01.06 14:58:00 -
[64]
Well, I have to wonder, if only 57 accounts were hacked, what did they have in common?
I would really like to know if these accounts happen to have the most ISK in them at the time? Could this be a scam to steal the ISK for resale and then bollux up the database so that the thefts cannot be tracked?
Since there were so many accounts hacked, it points to the server being hacked rather than the PCs.
svetlana - "whining gets you stuff. that is why humans got to the top of the food chain and all the other animals got nerfed."
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Kay Han
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Posted - 2006.01.06 14:59:00 -
[65]
Edited by: Kay Han on 06/01/2006 14:59:35
My 2nd account was "Hacked" 
And i can¦t retrieve the (reseted) PW of it, because it still got the Email of a RL friend of me
Now i try to get him on MSN or phone.. but...
___________________________________________
A wise man said once:
'Violence is the escape of the mentaly poor guys.'
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Starfly
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Posted - 2006.01.06 14:59:00 -
[66]
Can you clear this up please , 57 people hacked? but much more have had passwords reset? What is the critiria you have used..
Why do you feel my password needs changing, if you have reset everyones thats fair enough, but if not why me... Should i take this as a sign your Database has been compromised and the passwords of some accounts stolen? Ie if i use my password anywhere else i should change it there as well...
If my account was bring attacked using a directory, my question is how did someone know my login username? cause its not starfly..
If your servers ip address was hi-jacked, website, dns proxy cluster, then clearly tons of passwords and logins could be stolen, but i dont see how you would know which ones in that case..
Be nice to have a bit more detail here..
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Crazeh
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Posted - 2006.01.06 15:00:00 -
[67]
Originally by: Grinkor
Crazeh: if you read this, i had the same problem with the customer support site and i beleive it distinguishes capital letters in the e-mail address (grinkor <> Grinkor).
Refreshing page hoping for help :(
Thanks but that isnt the case for me, i have all lower case correct etc. I did change email over a year ago, but that addy shouldnt exist at all with my old isp. Nor could i remember it even if i wanted to.
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CaptainCrunch
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Posted - 2006.01.06 15:00:00 -
[68]
Everyone who has windows installed should install this VITAL Update
p.s. still no email for my main /\o
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Gah'khaz
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Posted - 2006.01.06 15:00:00 -
[69]
Edited by: Gah''khaz on 06/01/2006 15:00:54
damn you people, stop giving decent chaps a bad name, it's called c.r.a.c.k.e.r.s not hackers.
edit: for some reason i got the *** from the obscenity filter on the word i punctuated
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Ace Dionysus
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Posted - 2006.01.06 15:02:00 -
[70]
so much for flying a retriever this Sunday. Have to go to work now and cant log in to reset training. Skill training now delayed 10 hours.
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Eagleye Rendar
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Posted - 2006.01.06 15:02:00 -
[71]
Originally by: Miri Tirzan
Well, I have to wonder, if only 57 accounts were hacked, what did they have in common?
I would really like to know if these accounts happen to have the most ISK in them at the time? Could this be a scam to steal the ISK for resale and then bollux up the database so that the thefts cannot be tracked?
Since there were so many accounts hacked, it points to the server being hacked rather than the PCs.
quite simplier, if CCP knows about accounts hacked before the users do, it means this must have happened on their side.
Which brings me to smile at all those knowledgeable guys who come teach you about keylogger programs or passwords saved by IE without the slighest idea of how the Internet works in the first place.
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Peter Gunn
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Posted - 2006.01.06 15:03:00 -
[72]
Edited by: Peter Gunn on 06/01/2006 15:05:14
Originally by: Darklandz
and with that new windows vulnerability make sure you're anti-virus program is up to date also make sure you get the latest windows updates (alltho i just heard that fix isn't ready yet), there seems to be a patch out but it's not an official MS one...
the official m$ patch came out this morning i think
edit: meh someone else pointed that out 3 posts ago and i didnt notice heh
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Icho
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Posted - 2006.01.06 15:03:00 -
[73]
Good luck getting any account information if you don't have access to the original email address you registered with. I spent 2 weeks in an email loop with their billing peoople, and gave them more information then the FBI knows about me, all at their request ... but they still refused to release the PW to an account that was clearly registered to me, because I could not access a 2 year old PW. Eventually I just gave up and counted the account as "lost."
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Rod Blaine
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Posted - 2006.01.06 15:05:00 -
[74]
Originally by: Chapelle
So how did someone get ahold of my login to "assault" my acount I sure as hell never told anyone what it is?
With my acount by that I mean my main acount, where it keeps telling me login credentials incorrect.
Try requesting a reset of your password vie the link below the "my account" login page.
It will ask for your email, if your email you currently use does not work and you have changed your email adress since registering with Eve for the first time with that account, try the old email adress you used to register at that time.
_______________________________________________
Power to the players !
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Den McConan
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Posted - 2006.01.06 15:05:00 -
[75]
OK, I reset my pwd without e-mail annocement. But server still down :(
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Halada
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Posted - 2006.01.06 15:06:00 -
[76]
I will rephrase what happened here...
Because 57 idiots somehow gave out their password, 10 000 and more players were locked for 4 hours (and still going) instead of the usual one...
What makes it more frustrating is that more idiots are spamming the frickin forum with questions which are ALREADY ANSWERED IN THE STICKIES...
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End Yourself
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Posted - 2006.01.06 15:06:00 -
[77]
Originally by: Oveur
Important Announcement
This morning we have been investigating a number of account hack attempts. 57 accounts were compromised and as a result, we started full investigation and lockdown procedures. This culminated in the lockdown of Tranquility during downtime until we had finished our investigation.
can we pls get some more details so we are aware of what happened and can take measures to prevent similar happening again?
first my educated guess is this isn't related to a general security flaw allowing to login WITHOUT knowledge of login credentials as only a few "selected" accounts are affected.
so where have login credentials been retrieved by the *****er? compromised client pcs(keylogger....)? snooped on the network? or saved somewhere "at ccp"?
Originally by: Oveur
As a preventive measure, to ensure account security, we have reset passwords and will send out an email to selected accounts and ask them to change their passwords. At the same time, we would like to remind all our customers to never give out their passwords and regularly change them in account management. Remember, we will never ask you for your password.
i really don't fancy changing my passwords once in a blue moon as i own more then one account and my passwords are complex so hard to remember
so how were those "selected" accounts determined? other accounts logged in from same ip as the "hacked" ones? all accounts with login credentials stored in the same location in ccp's area of responsibility that got "hacked"? all accounts with weak passwords that were stored hashed and retrieved in this form by the *****er?
Originally by: Oveur
We want to emphasize that we do not store billing information, the only risk was concerning password usage and subsequent abuse of the accounts in question.
does this mean that login credentials are stored somewhere at ccp besides on the cluster? or was part of the cluster "hacked"? are those store in plain txt? or hashed?
sorry for wild guess but we need more information!
situation as it is, is not acceptable, i can't decide what to do to prevent something like this happening to me or my corporation at all.
for example even if i consider my password beeing strong i'd like to change it in case it was compromised in hashed form.
thx, end |
Niki Silver
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Posted - 2006.01.06 15:07:00 -
[78]
Originally by: KilROCK
Originally by: Stamm
Originally by: Thomus
1st - ok
There's some kind of retards medal here for getting the first post in a thread? Or is that really all your worth?
You fill these forums with nonsense, I've avoided the General Discussion forum until today, and I've been shocked by the amount of idiots, kiddies, morons and attention seekers posting. I think you're their leader.
He's probably running for the medal of the spamming idiot of the month to be honest.
Seeing from most of his post in Out of pod experience and other sections.
Guess you have some competition then.
Ethereal Imperium [E-IMP] is recruiting!Please visit our webpage for more information. |
Avon
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Posted - 2006.01.06 15:08:00 -
[79]
Originally by: Halada
I will rephrase what happened here...
Because 57 idiots somehow gave out their password, 10 000 and more players were locked for 4 hours (and still going) instead of the usual one...
What makes it more frustrating is that more idiots are spamming the frickin forum with questions which are ALREADY ANSWERED IN THE STICKIES...
I have a feeling that post is going to come back and bite you in the arse when we find out what really happened.
______________________________________________
The Battleships is not and should not be a solo pwnmobile - Oveur |
Ra'virr
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Posted - 2006.01.06 15:08:00 -
[80]
I finally got my password reset. My account was registred to the email i had 2 + years ago med i created the account, but i managed to get the old email and now i can use my account again. Pewh!
I hope you guys get yours online, and that CCP correct this problem ASAP.
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Rod Blaine
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Posted - 2006.01.06 15:08:00 -
[81]
Originally by: Den McConan
OK, I reset my pwd without e-mail annocement. But server still down :(
The server is down because CCP put it down as soon as they caught on to there being some retard hacking stuff.
It will be up once CCP are sure theyre's no mroe risk, and not before that..rather obvious isnt it ?
Or would you prefer if it came up right now and people get their accounts cleaned out and ****, leading to a petition queue 20 weeks long with you at the wrong end of it ?
_______________________________________________
Power to the players !
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FireFoxx80
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Posted - 2006.01.06 15:10:00 -
[82]
Originally by: Avon
Originally by: Halada
I will rephrase what happened here...
Because 57 idiots somehow gave out their password, 10 000 and more players were locked for 4 hours (and still going) instead of the usual one...
What makes it more frustrating is that more idiots are spamming the frickin forum with questions which are ALREADY ANSWERED IN THE STICKIES...
I have a feeling that post is going to come back and bite you in the arse when we find out what really happened.
QFT
To have one account hax0r3d could be considered unfortunate, to have 57 is just carelessness 
23? # Missile Tool # ex: P-TMC : USAC |
Arbitos
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Posted - 2006.01.06 15:10:00 -
[83]
The password reset doesn't work for me
My current password doesn't work so I'm assuming its been reset, I am using the only few email address's I know I've used in the last few years, what do I do now.
Indicently if it has been hacked by brute force then I'm guessing they must have used a massive amount of rotating annonymous proxies because any decent server or web page that see's say 20 wrong passwords in quick succession blocks the IP as it knows it a brute force attack.
You do have this don't you?
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Professor Smartypants
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Posted - 2006.01.06 15:10:00 -
[84]
Edited by: Professor Smartypants on 06/01/2006 15:15:45
Never Mind I'm in...
Thanks for all the hard work guys
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St Dragon
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Posted - 2006.01.06 15:11:00 -
[85]
Originally by: Avon
Originally by: Halada
I will rephrase what happened here...
Because 57 idiots somehow gave out their password, 10 000 and more players were locked for 4 hours (and still going) instead of the usual one...
What makes it more frustrating is that more idiots are spamming the frickin forum with questions which are ALREADY ANSWERED IN THE STICKIES...
I have a feeling that post is going to come back and bite you in the arse when we find out what really happened.
Are you still here avon i thought you were leaving by december
Anyway i got a new password now
At least i now know why my old one was not working.
"Kill one man, and you are a murderer. Kill millions of men, and you are a conqueror. Kill them all, and you are a god."
-- Jean Rostand |
dunke
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Posted - 2006.01.06 15:11:00 -
[86]
Edited by: dunke on 06/01/2006 15:12:16
Originally by: Gah'khaz
Edited by: Gah''khaz on 06/01/2006 15:00:54
damn you people, stop giving decent chaps a bad name, it's called c.r.a.c.k.e.r.s not hackers.
edit: for some reason i got the *** from the obscenity filter on the word i punctuated
NO they are called HACKERS ... they changed something or have stolen something ... C.R.A.C.K.E.R.S. only get in a system and leve a sign that they were there ... but in this case the have stolen accounts or changed the password
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Scary Eye
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Posted - 2006.01.06 15:11:00 -
[87]
What if you have tons of mail adresses and can't be sure which one it is?
I'm fairly sure about the domain but the part in front of the @ is a mystery to me...
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Drakus Felborne
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Posted - 2006.01.06 15:11:00 -
[88]
57 accounts hacked doesn't mean that the DB was attacked. Something similar happened in WoW, where a banner ad on allakhazam's site was infected, causing visitors to get a password grabber installed that then resulted in a wave of accounts getting hijacked all at once.
Point is, if it was the DB that was hacked, then everybody's account could have been compromised, not just 57.
I will, however, state that this is the best reason to have at least a 1 level skill queue. Last time I saw a popup stating "In 20 minutes, will start a quick reboot to hotfix a problem", I switched from the 2-hours-to-go skill, to a 2 day skill. Couldn't log in for over 24 hours. Didn't have the option this time. |
BlackKnight
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Posted - 2006.01.06 15:11:00 -
[89]
I am unable to connect to either of my accounts check anything. All I am getting is:
"Unable to connect to 157.157.137.10 pn Port 26000"
???????
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Kina Putten
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Posted - 2006.01.06 15:12:00 -
[90]
Reset password
Your password could not be reset. The url you followed is either incorrect, has been used or has expired.
This is the answer I get when trying to reset my pw.
I can't log in to change password, and I wonder if I'm still rich or very, very poor |
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Starfly
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Posted - 2006.01.06 15:13:00 -
[91]
We want to emphasize that we do not store billing information, the only risk was concerning password usage and subsequent abuse of the accounts in question
??? My last 4 CC details appear on the accounts page, and you appear to be able to bill me every 6months ok, so how exactly are you doing this if you dont have my billing info?
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Miri Tirzan
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Posted - 2006.01.06 15:13:00 -
[92]
Originally by: Halada
I will rephrase what happened here...
Because 57 idiots somehow gave out their password, 10 000 and more players were locked for 4 hours (and still going) instead of the usual one...
What makes it more frustrating is that more idiots are spamming the frickin forum with questions which are ALREADY ANSWERED IN THE STICKIES...
And amazingly, you dont have a clue. If it was the players that were giving out thier PW, CCP would not do jack. Since it appears that CCP got hacked, they are in full defensive mode.
Please, someone sell him a clue.
svetlana - "whining gets you stuff. that is why humans got to the top of the food chain and all the other animals got nerfed."
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Fi'aife
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Posted - 2006.01.06 15:14:00 -
[93]
Still no mail. 
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Slaveabuser
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Posted - 2006.01.06 15:14:00 -
[94]
Ban them Oveur, ban them all in the face!
Forever!
Quote:
Originally by: Eris Discordia:As a minmatar I have to say I'm Amarr property. |
SandraWhite
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Posted - 2006.01.06 15:15:00 -
[95]
Originally by: fiery benson
just had the e-mail and tried to reset the password and i got this:
Reset password
Your password could not be reset. The url you followed is either incorrect, has been used or has expired.
i have the same problem with my main account
I like to help people |
Photec
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Posted - 2006.01.06 15:15:00 -
[96]
Eve is back up and running.
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Archy LabRat
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Posted - 2006.01.06 15:16:00 -
[97]
Originally by: dunke
Edited by: dunke on 06/01/2006 15:12:16
Originally by: Gah'khaz
Edited by: Gah''khaz on 06/01/2006 15:00:54
damn you people, stop giving decent chaps a bad name, it's called c.r.a.c.k.e.r.s not hackers.
edit: for some reason i got the *** from the obscenity filter on the word i punctuated
Wrong way round dude.
NO they are called HACKERS ... they changed something or have stolen something ... C.R.A.C.K.E.R.S. only get in a system and leve a sign that they were there ... but in this case the have stolen accounts or changed the password
Hackers are nice very clever people :-)
*****ers tend to run brute force attacks or scripts with no real knowledge of the system and cause damage or steal stuff. However there probably are some very clever *****ers :-)
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curnal crow
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Posted - 2006.01.06 15:17:00 -
[98]
Unfortuantly out of the 57 accounts being hacked 2 of them were mine my 3rd account wasnt touched. I just hope we get all our stuff back and the loss of training as my skill finished @ 12:30 eve time
Keep up the good work guys I know you are under the spot light but I am sure you will sort thsi mess out asap.
 |
Olsen'Kra
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Posted - 2006.01.06 15:17:00 -
[99]
Still have not received any email.
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Lucius Crassus
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Posted - 2006.01.06 15:18:00 -
[100]
Yay, my main account has been affected and I didn't get an email. What a nice ****up :s
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Paxos Nyan'a
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Posted - 2006.01.06 15:19:00 -
[101]
Originally by: Paxos Nyan'a
Originally by: Calhoon
so any time froame on WHEN tranquility will be back up and running?
Post: 14.33
Tranquility still down
Post: 14.47
Tranquility still down
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Morrigu Storm
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Posted - 2006.01.06 15:19:00 -
[102]
I haven't even got the fecking email yet and my 1st account has been changed.
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Mallus Kulov
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Posted - 2006.01.06 15:19:00 -
[103]
Edited by: Mallus Kulov on 06/01/2006 15:19:21
I did get one of these emails. I reactivated my account a week or two ago. Is this the risk factor for receiving this or is there evidence I was indeed hacked this morning? I have no way for verifying my account status since I am currently at work.
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Paxos Nyan'a
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Posted - 2006.01.06 15:20:00 -
[104]
HE IS ON¦!!!!!!!!!!!! I CAN CHECK IN!
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Meruth
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Posted - 2006.01.06 15:20:00 -
[105]
My password got changed on my main, so I used the reset password button on the login...still haven't received an email and I can't login tot he serevr - what do I do now? ;/
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Dai'mon
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Posted - 2006.01.06 15:22:00 -
[106]
Would it be possible to get the offcial word on what to do if you have changed your email address in the account management page and yet you still can't reset your password.
I'm probably not going to be online til Sunday so if I have to start a petition I'd like to do it now!
Thanks
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Neesa Corrinne
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Posted - 2006.01.06 15:22:00 -
[107]
Skill qeue
Skill qeue
Skill qeue
I don't know how many hours of skill training I've lost to stupid arsed up crap like this because I can't qeue up the next skill that I want to train.
I pays my moneys. I wants to train my skillz when I wants to train my skillz. FIX THIS CRAAAAP.
I've waited 6.5 damn days to queu up the next skill on my list and when I log on to start training it? Guess what? The server is down.
FIX THIS CRAAAAP. Or at least give me a few free hours worth of skill training when I log back on due to the time lost.
Thank you very politely, but very very firmly,
Neesa
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ezzle
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Posted - 2006.01.06 15:22:00 -
[108]
Edited by: ezzle on 06/01/2006 15:25:25
Originally by: Oveur
Note: If your password has been reset and your email hasn't arrived yet, you can manually reset your password again through account management.
Except, you cant login to Account Management, to manually change your pass, because your pass has been changed, and the mail hasnt turned up yet...
So we have to sit, and wait, while the worlds only mail server running on shoe strings and coffee grinds, struggles to keep up with its minimal job
"Damn dat SMTP be some hard to do stuff!!!"
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Kerushi
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Posted - 2006.01.06 15:22:00 -
[109]
Originally by: Meruth
My password got changed on my main, so I used the reset password button on the login...still haven't received an email and I can't login tot he serevr - what do I do now? ;/
same problem but thankfully with an alt
________________
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Yumina Tsumiko
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Posted - 2006.01.06 15:22:00 -
[110]
its interesting, but a while ago, one of my friends told me that the eve's client traffic transmitted the login details in plain text across the network - even showed me the packet dumps. As soon as i was told, i changed my password to something unique for eve.
Now were back at work again, the same guy mentioned to me a couple of days ago that since RMR the authentication traffic is now encrypted.
Now, personally if that was all true then the only supprise from my perspective is that "it was only 57 accounts?" or "this didnt happen during cold war?"
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Sky Tillian
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Posted - 2006.01.06 15:24:00 -
[111]
Well My other Account is locked out :(
And still no emial :(
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Fl0wder
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Posted - 2006.01.06 15:24:00 -
[112]
what a debacle.
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Malena
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Posted - 2006.01.06 15:24:00 -
[113]
Dear *************
We have reason to believe that some account passwords may have been
compromised. Therefore, to fully ensure protection of your account, we have
changed your password to:
username: ************
password: ************
As this is being sent through unencrypted e-mail, wed like to ask you to
proceed directly to our Account Management site and change
your password again to an all new password. This is to further minimize
the risk of security breach
We want to emphasize that <b>we do not store credit card information</b>,
the only risk was concerning password usage and subsequent abuse of the
accounts in question.
Remember: CCP will never ask you for your password.
The above is quoted from the email I received. Unfortunately I am at work, and I have no way to check and see if my account is fubarred. For all I know I have lost all my cash, ships, bpos and other assets, and I have to wait 8 plus hours to find out.
:(
I certainly hope lost assets will be replaced...it should be fairly easy to do, since any transfer, escrow or trade done during a certain time frame would be fraudulent.
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Meruth
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Posted - 2006.01.06 15:24:00 -
[114]
anyone know what category to Petiton under? I ain't using "Other" and waiting for 3 weeks
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Paulo Banderez
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Posted - 2006.01.06 15:24:00 -
[115]
57 Accounts out of the 30,000 or so registered users is only 0.2% of accounts.
Not a lot of really.
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Avon
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Posted - 2006.01.06 15:25:00 -
[116]
Originally by: Meruth
anyone know what category to Petiton under? I ain't using "Other" and waiting for 3 weeks
Ask A Question from the forums, probably stick it under accounts & billing
______________________________________________
The Battleships is not and should not be a solo pwnmobile - Oveur |
Comrade Bobo
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Posted - 2006.01.06 15:25:00 -
[117]
2 of my accounts had their pw changed. One of them apparently has my email from 2.5 years ago when I first signed up, which isn't a working email addy anymore. The other one was, but I have filled in the form a dozen times, and...no email. So what are we sposed to do to get our info back if the email addy on the acct isnt active anymore?
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Macro Slasher
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Posted - 2006.01.06 15:25:00 -
[118]
Guys, somewhere out there.. Is a server trying to send out 100 000 emails about password changes. As Oveur said, have patience if it's not coming instantly.
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Amarria Lightwielder
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Posted - 2006.01.06 15:26:00 -
[119]
well one of mine got reset, and NO ONE knows this password and it has never been written down... (cept in password fields of course). Kind of creepy though :/
---
NAGA ShopÖ
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End Yourself
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Posted - 2006.01.06 15:27:00 -
[120]
my 0.02 isk on hacker vs *****er
first: stop derailing the thread!
second: these terms are used different in different places...
for example:
hacker="normal" programmer
*****er="badboy" programmer
or:
hackers=guys beeing able to hack computers coding their own xploits...,
*****ers=guys *****ing copy protection in games/progs/.....
in second case hackers are further subclassified into white and black hats
but anyway we ALL know what everyone meant so let's stop this fruitless discussion ;-)
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Meruth
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Posted - 2006.01.06 15:27:00 -
[121]
Originally by: Avon
Originally by: Meruth
anyone know what category to Petiton under? I ain't using "Other" and waiting for 3 weeks
Ask A Question from the forums, probably stick it under accounts & billing
Thx ;)
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Peter Armstrong
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Posted - 2006.01.06 15:27:00 -
[122]
Good job CCP oh and i bet its tho macro trying to raid are account i bet  lol.
Dark Skyes Website Under Construct |
Strongbow
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Posted - 2006.01.06 15:29:00 -
[123]
Originally by: Halada
I will rephrase what happened here...
Because 57 idiots somehow gave out their password, 10 000 and more players were locked for 4 hours (and still going) instead of the usual one...
What makes it more frustrating is that more idiots are spamming the frickin forum with questions which are ALREADY ANSWERED IN THE STICKIES...
You really think CCP would keep the servers down this long for 57 people who were silly enough to give out there passwords... NO take off the blinkers and look around by luck they may have dropped on this as soon as it happened and stopped it before more accounts were affected.
Either way this is serious enough for them to keep the servers off line so reading between the lines right now this looks like it was a hack on the servers not clients.
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Kerushi
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Posted - 2006.01.06 15:29:00 -
[124]
positive view,
atleast there is no lag atm
________________
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TitusCrow
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Posted - 2006.01.06 15:30:00 -
[125]
looks like my main account had been screwed the password doesn't work how do i let ccp know about it
his name is Fred Colon
and i'm sh*t scared i'm gonna get back to an empty wallet/hangar
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Peter Armstrong
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Posted - 2006.01.06 15:30:00 -
[126]
Originally by: Paulo,00 Banderez
57 Accounts out of the 30,000 or so registered users is only 0.2% of accounts.
Not a lot of really.
And? least they doing there job to protect us
Dark Skyes Website Under Construct |
x'X'x
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Posted - 2006.01.06 15:30:00 -
[127]
well Katchin cant get in, hope i have the right email on the account, lol
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Raymears Extremesurvival
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Posted - 2006.01.06 15:31:00 -
[128]
still waiting for the password reset email on my main
and really really hope that the email its linked to is what i think it is
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Crazeh
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Posted - 2006.01.06 15:33:00 -
[129]
bah stop crying about not recieving any mails yet.
i cant even request new pw cause my email/accountname doesnt match, and any old email it may have changed itself to, is 100% impossible to resurrect.
:(
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Karinania Zukova
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Posted - 2006.01.06 15:33:00 -
[130]
So exactly how long do I have to wait for my 2 blocked accounts emails. And whats the process to get them sorted if we never receive the email.
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zepter
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Posted - 2006.01.06 15:34:00 -
[131]
Edited by: zepter on 06/01/2006 15:34:19
nm
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Beovvulf
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Posted - 2006.01.06 15:35:00 -
[132]
My account password was changed, and I hadn't recieved an email. So I did what oveur said. I went into account managment, changed my password and waited an hour for my email. Password was reset without incident. All my stuff is right where I left it. Just because your account password was changed, doesnt mean your account was hacked. I think a lot were changed as a precaution.
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Nina Kabrinski
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Posted - 2006.01.06 15:36:00 -
[133]
interesting to see who's accounts have been tried to hack...my main one, too ;p
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CommandCom
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Posted - 2006.01.06 15:37:00 -
[134]
My primary account is down too, no eMail yet :-(
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Sharcy
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Posted - 2006.01.06 15:39:00 -
[135]
Originally by: Starfly
??? My last 4 CC details appear on the accounts page, and you appear to be able to bill me every 6months ok, so how exactly are you doing this if you dont have my billing info?
Doh... The CC info and billing is being done from a completely separate system, obviously. The fact that the last 4 figures are shown is only there for your own reference so you know which card you used, and it's the ONLY info stored in the EVE database concerning your CC. I wouldn't be surprised if CCP has the whole CC-charging thing contracted out to another company all together.
But, now, concerning this password hack. Consider this. 57 Accounts have been hacked. How could that have been done? The only way I see, other than hacking CCP itself, is if these ppl have had some keylogging virus infection on their PC's. Apparantly the pw's were sent to the virus makers. What worries me is this:
If this is true, and the ppl are not aware they have been infected, what good will setting new pw's do? These will just be sent to the hackers like the original was, right?
Can some of you with their accounts hacked, confirm (with any degree of certainty, i.o.w. know what you're talking about) whether or not this is the result from a virus or hack of your system?
--
Press [Alt][F4] for my witty signature... |
Quanova
|
Posted - 2006.01.06 15:39:00 -
[136]
After reading Oveur's sticky I followed the advice to change my pw. Could log on this morning without a problem and didn't notice anything missing, but since it's been the same pw for years a change seemed a good idea. But boy, Murphy got me! Now I cannot log in with my new pw nor with the old one.
Nice!
*fuming & waiting for mail* |
Marcus Aurelius
|
Posted - 2006.01.06 15:40:00 -
[137]
if your account is down, or inaccesible, that doesnt mean it got hacked at all. Mine was too, nothing wrong with it now i can get back in after a pw reset.
CCP blocked alot of account for security reasons, so the fact it is blocked doesnt mean it's been used by a third party.
|
Peter Armstrong
|
Posted - 2006.01.06 15:41:00 -
[138]
OMG OMG no lag its so nice in here guys come in and fly with me!!
Dark Skyes Website Under Construct |
Avon
|
Posted - 2006.01.06 15:42:00 -
[139]
Sharcy, CCP would not be going to the lengths they are if 57 individual users PC's were compromised.
______________________________________________
The Battleships is not and should not be a solo pwnmobile - Oveur |
Kay Han
|
Posted - 2006.01.06 15:42:00 -
[140]
i could log in with my 2 accounts before DT, too..
but after DT my main is FUBAR¦ed...
Got my rl friend now on MSN. But PW reset down¦t work .. He didn¦t get the email until now..
Some accounts of my corpmembers are FUBAR¦ed , too.
Can a dev plz respond how long it takes to reset the PW ?
___________________________________________
A wise man said once:
'Violence is the escape of the mentaly poor guys.'
|
|
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Hobbesmaster
|
Posted - 2006.01.06 15:45:00 -
[141]
Originally by: Kay Han
Can a dev plz respond how long it takes to reset the PW ?
And could a dev/GM start training "Command Ships 4" on my main, Hllaxiu?
Thanks in advance...
|
Yulag
|
Posted - 2006.01.06 15:46:00 -
[142]
2 out of 3 accounts still unaccessible. It's been one hour now since Oveur said the emails had starting rolling out some time ago.
So my instinct tells me to retreive it through 'lost my password' but then there's the risk that I need to wait double the time until the second mail arrives. So I think it's wise to just wait a bit longer, but how much? I got a gmail address which isn't exactly a slow mail provider..
It would be nice if CCP could give us a sign when the last batch of emails has gone out..
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jiggly pup
|
Posted - 2006.01.06 15:47:00 -
[143]
hooray, my main account is locked due to these crappy hackers.
Haven't received my email yet.
Requested to have my password mailed to me.
nothing received.
the days keeps getting better and better:)
|
Evil Thug
|
Posted - 2006.01.06 15:49:00 -
[144]
Just great job.
I unable to get passwords for my 2 accs. Just awesome. Seems that i forget registration e-mail for them. What should i do now ?
-----------------------------------------------
Ash to Ash
Dust to Dust |
Sharcy
|
Posted - 2006.01.06 15:50:00 -
[145]
Edited by: Sharcy on 06/01/2006 15:53:05
Edited by: Sharcy on 06/01/2006 15:51:24
Originally by: Avon
Sharcy, CCP would not be going to the lengths they are if 57 individual users PC's were compromised.
Maybe, but 57 could just be the (confirmed) tip of the iceberg, of course. I think they did well to respond the way they did. One other alternative way, about which I asked Oveur on page 1, is if these account were force-hacked. That would certainly have gotten the attention of CCP as they can trace this in their logs. Maybe the number of accounts targeted was much larger and "only" 57 were succesful.
--
Press [Alt][F4] for my witty signature... |
Sharcy
|
Posted - 2006.01.06 15:51:00 -
[146]
Edited by: Sharcy on 06/01/2006 15:51:58
Wheee, my first double post... 
--
Press [Alt][F4] for my witty signature... |
Yulag
|
Posted - 2006.01.06 15:54:00 -
[147]
Has the retreive your lost password option worked for anyone? Or is it just adding to the load and is CCP still sending mails?
|
Junry Loka
|
Posted - 2006.01.06 15:54:00 -
[148]
For those which are loggued in, enjoy the no lag server . BTW, they told us "one hour". It's been one hour now, no?
And what's the deal with "the email has been sent to the mail which i have suscribed, not the updated one"? I don't remember which mail my other account had when I suscribed (hey, it's been 3 years!). Can someone confirm/infirm this?
|
Cresus
|
Posted - 2006.01.06 15:55:00 -
[149]
Edited by: Cresus on 06/01/2006 15:55:46
Like many other i got my main account password disabled and waiting for the email. I haven't done or tried the "forgot password" thing yet.
What i don't understand is why my second account, this one, is still working fine. Why was it not disabled aswell ?
|
Starfly
|
Posted - 2006.01.06 15:55:00 -
[150]
My guess is that cpp reset every account with a password that hasnt been changed for x months.
Someone counter this? mine has certainly been the same for a while now..
just 1 exception to this and this idea is flawed.
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|
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Zilwer
|
Posted - 2006.01.06 15:56:00 -
[151]
Well i am awaiting email from ccp , even tryed to forgett pw again, dont recieve anything though?
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Drexciyian
|
Posted - 2006.01.06 15:57:00 -
[152]
Edited by: Drexciyian on 06/01/2006 15:59:53
Its not accepting my email address for one of my accounts so i cant get a new pass :( what do i do now?
|
End Yourself
|
Posted - 2006.01.06 15:59:00 -
[153]
well... one of my accounts was reset... one was not
both had sort of strong passwords not containing any names but some special characters... were same length
so in case their selection of accounts to reset passwords was well done i highly doubt it has anything to do with brute forcing the passwords
oveur, pls shed some light, i hate beeing kept in the dark
thx, end
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Michell Velnier
|
Posted - 2006.01.06 15:59:00 -
[154]
Yeah my main Don Carn'age (not account name) account has been hacked by the looks of it.
Cant login and not getting password emailed even though it says succefully emailed. So whats the deal with this?
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Quanova
|
Posted - 2006.01.06 16:00:00 -
[155]
Originally by: Starfly
My guess is that cpp reset every account with a password that hasnt been changed for x months.
Someone counter this? mine has certainly been the same for a while now..
just 1 exception to this and this idea is flawed.
Sounds likely. From two other players I talked to, one had an old pw and can't log in. The other started in December and his pw is still valid.
|
Kippax Ine
|
Posted - 2006.01.06 16:00:00 -
[156]
i cant get in on my main, skill is completed 2 hours ago, the main logon told me my details were incorrct, so i can only presume my password was reset.
no mail to say though, so i reset it through acct page as suggested, still no mail.
Now Im very worried that ive been *****ed/hacked (shafted) or whatever, and my hard earned isk and items might be gone.
I hope CCP will be persuing this to the nth degree and replacing anything anyone may have had stolen.,
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Jillin
|
Posted - 2006.01.06 16:00:00 -
[157]
I was hacked too.
For the record, My computer is running 3 differnt anti-virus programs, because one is never enough.
Ive NEVER given my password out to ANYONE.
I have MS auto update set to run everynight at 3AM, it didn't install the lastest patch however, did that this morning.
I don't "visit" smutt sites, actually use my browser for the forums, a few news sites, google and weather.com & POTBS.com
==============
Which leads me to my next question.
Is there anyway to prosiciute(sp?) these guys that you find Oveur?
Beyond the bannings, any legal action that can be taken in a civil route?
.....awaiting my password,
Kaaii
|
Kay Han
|
Posted - 2006.01.06 16:02:00 -
[158]
Originally by: Jillin
I was hacked too.
For the record, My computer is running 3 differnt anti-virus programs, because one is never enough.
Ive NEVER given my password out to ANYONE.
I have MS auto update set to run everynight at 3AM, it didn't install the lastest patch however, did that this morning.
I don't "visit" smutt sites, actually use my browser for the forums, a few news sites, google and weather.com & POTBS.com
==============
Which leads me to my next question.
Is there anyway to prosiciute(sp?) these guys that you find Oveur?
Beyond the bannings, any legal action that can be taken in a civil route?
.....awaiting my password,
Kaaii
3 av¦s is totally Bull****.. sry mate.. but they Neutralize each other.. 
___________________________________________
A wise man said once:
'Violence is the escape of the mentaly poor guys.'
|
Grandpappy
|
Posted - 2006.01.06 16:02:00 -
[159]
smooth move..i cant get online with my other 3 accounts to change the pass and i have no emails about it either BAH
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Ortu Konsinni
|
Posted - 2006.01.06 16:03:00 -
[160]
Originally by: Jillin
I was hacked too.
(blahblahblah)
How do you know you were? That's right, you don't know. The fact is that lots of accounts got their passwords reset, AS STATED BY OVEUR, including my 2nd account.
You guys need to understand that just because your password was reset does NOT mean that your account was compromised.
---
EVE Player Ship Gallery |
|
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Ortu Konsinni
|
Posted - 2006.01.06 16:04:00 -
[161]
Originally by: Quanova
Originally by: Starfly
My guess is that cpp reset every account with a password that hasnt been changed for x months.
Someone counter this? mine has certainly been the same for a while now..
just 1 exception to this and this idea is flawed.
Sounds likely. From two other players I talked to, one had an old pw and can't log in. The other started in December and his pw is still valid.
I've never changed my password. One has been in place since September 2004, the other (2nd account) since November/December 2005. The account from Nov/Dec 2005 got reset, not the old one. There goes your logic :)
---
EVE Player Ship Gallery |
Miri Tirzan
|
Posted - 2006.01.06 16:04:00 -
[162]
Originally by: Sharcy
Originally by: Starfly
??? My last 4 CC details appear on the accounts page, and you appear to be able to bill me every 6months ok, so how exactly are you doing this if you dont have my billing info?
Doh... The CC info and billing is being done from a completely separate system, obviously. The fact that the last 4 figures are shown is only there for your own reference so you know which card you used, and it's the ONLY info stored in the EVE database concerning your CC. I wouldn't be surprised if CCP has the whole CC-charging thing contracted out to another company all together.
But, now, concerning this password hack. Consider this. 57 Accounts have been hacked. How could that have been done? The only way I see, other than hacking CCP itself, is if these ppl have had some keylogging virus infection on their PC's. Apparantly the pw's were sent to the virus makers. What worries me is this:
If this is true, and the ppl are not aware they have been infected, what good will setting new pw's do? These will just be sent to the hackers like the original was, right?
Can some of you with their accounts hacked, confirm (with any degree of certainty, i.o.w. know what you're talking about) whether or not this is the result from a virus or hack of your system?
Mine was hacked.. I know this as my wallet was cleaned out. I know I did not have a virus or key board tracker going, well, my anti virus and anti adware software is sure of this. I run them once a day but ran both after I was hacked. Since CCP locked the system down, I suspect that it was the servers that were hacked.
Along those lines, they do use M$ for the OS and this did happen right before the new patch so I would expect that they got infected and that is why they had to shut down the servers to do repairs and up load the new security patch.
svetlana - "whining gets you stuff. that is why humans got to the top of the food chain and all the other animals got nerfed."
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Junry Loka
|
Posted - 2006.01.06 16:05:00 -
[163]
Originally by: Quanova
Originally by: Starfly
My guess is that cpp reset every account with a password that hasnt been changed for x months.
Someone counter this? mine has certainly been the same for a while now..
just 1 exception to this and this idea is flawed.
Sounds likely. From two other players I talked to, one had an old pw and can't log in. The other started in December and his pw is still valid.
Wrong, I changed my other account's password 2 months ago and I've been reseted...
|
Kirishina
|
Posted - 2006.01.06 16:05:00 -
[164]
What I wanted to know,
On what base did CCP freeze acounts? why did my main pw did get reset and my second acount didnt?
-Worth While- |
ShadowGirl
|
Posted - 2006.01.06 16:06:00 -
[165]
ok its about here i get nervous..
since my main have gotten its pass ressted but no mail for me and i tried the acc manegment thing and still no mail.
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ParMizaN
|
Posted - 2006.01.06 16:06:00 -
[166]
Good to know you're on top of it oveur
Phenomena of ironies, cast the litany aside
How intelligible, blessed be the forgetful |
Naryan
|
Posted - 2006.01.06 16:07:00 -
[167]
IF you have been hacked, you can sue, you will need a lawyer to work with the police to put in a request to CCP for the IP of the hacker, then another for the identity of the hacker from the ISP that IP belongs too, of course if there using a false/hacked ISP account, it becomes extremely harder to track down the suspect
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Junry Loka
|
Posted - 2006.01.06 16:08:00 -
[168]
Originally by: ShadowGirl
ok its about here i get nervous..
since my main have gotten its pass ressted but no mail for me and i tried the acc manegment thing and still no mail.
Same for me here... Oveur, please, we need a status of the SMTP server... Please tell us that not all mails has been sent for the moment!
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Rex Mundo
|
Posted - 2006.01.06 16:08:00 -
[169]
---SUGGESTION----
To avoid stuff like keyloggers do what the banks do.
Rather than just having a username/password also have an attribute, like, date of birth
or a PIN, which is selectable using dropdown lists, so leyloggers cant really pick it up.
ReX
|
Li'ann
|
Posted - 2006.01.06 16:08:00 -
[170]
What I'm more intested in to know is if anyone has even received his or her email yet? If so, what provider? Gmail here and nothing yet
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jiggly pup
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Posted - 2006.01.06 16:09:00 -
[171]
Originally by: ShadowGirl
ok its about here i get nervous..
since my main have gotten its pass ressted but no mail for me and i tried the acc manegment thing and still no mail.
don't worry, this has happend to about 2000+ more.
my main got reset and i didn't receive an email either.
unfortunately we have to be patient. and the chance that you were really hacked is very small. so don't worry. you'll be fine.
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Svieta Astrate
|
Posted - 2006.01.06 16:09:00 -
[172]
So how long is is it likely to take the new passwords that have been mailed to reach us?
Svieta
|
Meh'lindi
|
Posted - 2006.01.06 16:10:00 -
[173]
Edited by: Meh''lindi on 06/01/2006 16:11:54
edited for being a muppet
Originally by: Starfly
My guess is that cpp reset every account with a password that hasnt been changed for x months.
Someone counter this? mine has certainly been the same for a while now..
just 1 exception to this and this idea is flawed.
mine has been the same for nearly two years and im ok
new password now though ;)
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ShadowGirl
|
Posted - 2006.01.06 16:11:00 -
[174]
Originally by: Naryan
IF you have been hacked, you can sue, you will need a lawyer to work with the police to put in a request to CCP for the IP of the hacker, then another for the identity of the hacker from the ISP that IP belongs too, of course if there using a false/hacked ISP account, it becomes extremely harder to track down the suspect
i think its CCP who should do what needs to be done....
i am not going in to all that for a game though be sure if my main is gone now or anything like it its game over for me and i would be sad like hell its a charactar from back in 2003
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Doris Dents
|
Posted - 2006.01.06 16:11:00 -
[175]
Originally by: Starfly
My guess is that cpp reset every account with a password that hasnt been changed for x months.
Someone counter this? mine has certainly been the same for a while now..
just 1 exception to this and this idea is flawed.
I changed both my account passwords two months ago (at the same time). One was reset (my main with 99% of my stuff, natch) while my alt remains unmolested.
Still waiting for a reset email.
|
Turrok
|
Posted - 2006.01.06 16:12:00 -
[176]
i cant log into my main character due to it being an inactive email address and i cant even log into my account to change it i have emailed tech support with my current email address and im hoping it can be sorted out today as i leave for iraq tomorrow and im logged in space
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Ortu Konsinni
|
Posted - 2006.01.06 16:13:00 -
[177]
Originally by: ShadowGirl
i am not going in to all that for a game though be sure if my main is gone now or anything like it its game over for me and i would be sad like hell its a charactar from back in 2003
This isn't going to happen. Unless you really got hacked (which, considering only 57 accounts were compromised, has a low probability) and the hackers are the destructive kind and sent your character to biomass, CCP can always return it to you.
---
EVE Player Ship Gallery |
Raymears Extremesurvival
|
Posted - 2006.01.06 16:14:00 -
[178]
waiting for this reset email is making me nervous
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DarkMatter
|
Posted - 2006.01.06 16:15:00 -
[179]
Quote:
Note: If your password has been reset and your email hasn't arrived yet, you can manually reset your password again through account management. Please allow up to an hour before the new password is sent due to the added load.
Senior Producer
EVE Online
How?
My main account PW has been changed, in order to get to My Account and manually change the PW I have to first log in... Which I cannot do...
I have recieved NO emails from CCP pertaining to this.
I have also tried the "forgot password" thingy and no email 30 minutes after I tried that...
Now what do I do CCP?
|
Irrilian
|
Posted - 2006.01.06 16:16:00 -
[180]
Guys, try not to panic.
57 accounts were ôhackedö/socially engineered etc..
It would seem that more than this number have had their passwords reset by CCP. This would be a precautionary response, perhaps they reset all accounts with over a certain threshold of ISK, perhaps theyÆre ones CCPÆs security observered the ôhackersö trying but failing, perhaps ones which are simply in a concurrent list as the ôhackedö accounts etc. etc.
CCP have back ups, if anything is missing from an account they will be able to compare it's state with the backup and see what is missing. The ultimate option is a roll back, but Im sure youÆll all appreciate that CCP will no doubt try there hardest to avoid having to resort to such.
It will take a while but things will be fixed, just try to be patient.
- - -
The Big Blue, ôExodus realised.ö |
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Kerushi
|
Posted - 2006.01.06 16:17:00 -
[181]
hmm still waiting for the mail, update would be nice
________________
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Gloin
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Posted - 2006.01.06 16:18:00 -
[182]
i'm in the same boat.. my main account was reset. no mail yet, did the forget PW
thingy, still no mail. and im going on 7hrs w/no training. (oh the horror!)
anyway... what interests me more is, i'd like to know what was the
criteria to become one of those "selected" accounts that got reset..
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Junry Loka
|
Posted - 2006.01.06 16:19:00 -
[183]
Originally by: Gloin
i'm in the same boat.. my main account was reset. no mail yet, did the forget PW
thingy, still no mail. and im going on 7hrs w/no training. (oh the horror!)
anyway... what interests me more is, i'd like to know what was the
criteria to become one of those "selected" accounts that got reset..
Money? Maybe the accounts that had the password reset had a lot of money, of T2 thingy...
|
Nics
|
Posted - 2006.01.06 16:20:00 -
[184]
Be patient guys, CCP is fixing it.
But would be cool Oveur to have some news about why the mails take long to arrive.
SMTP Queue ?
Another problem ?
Fixing something about security preventing mail departures ?
...
|
robert free
|
Posted - 2006.01.06 16:23:00 -
[185]
has anyone else had to have the new password sent to a email that they didnt use on there account info. i tried to have it sent to my email that was in my account info and it said it was invaled. so i told it to send it to a new one. well i hope i can get my main account online befor tomaro.
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End Yourself
|
Posted - 2006.01.06 16:25:00 -
[186]
just to clear some things up that are pretty obvious i think
not ALL accounts having their passwords reset were "hacked"
it has not been said by CCP that it was hacked client pcs at all
and also my 0.02 isk on client security regarding windows:
1. do NOT use admin or poweruser rights for daily work, user rights suffice and least priviledges is the key to a secure pc
2. do NOT use internet explorer or outlook(express)
3. shut down all unnecessary services(refer to http://www.ntsvcfg.de/ntsvcfg_eng.html or http://www.dingens.org/index.html.en for details)
4. do NOT use a personal firewall, they are crap and shutting down all the services is all you need, use a router to connect to the internet by any means if possible
5. keep windows and userspace programs(web browser, mail client, instant messenger, media player....) up to date
6. use ONE good automagically updating virus scanner. but don't feel like beeing on the safe side, those companies can never act, all they do is react and then it can allready be too late for you, only run programs you get from a trusted source -> refer to point 7
7. last but not least USE YOUR BRAIN!
and if your pc got compromised, be aware that you can't trust anything anymore, "cleaning" with whatever tool someone wants to sell you will NOT work -> REINSTALL
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Johnny Babas
|
Posted - 2006.01.06 16:25:00 -
[187]
same here, main account password disabled and still no mail
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Starfly
|
Posted - 2006.01.06 16:26:00 -
[188]
OK my password change theory was false, no biggy, lets drop that one.
a new theory is isk, well both my accounts have a decent amout of isk, or at least the corps the characters are ceo of do. Just need 1 poor non director/account to disprove this..
However id be most annyoed if the entire password db was lost and ccp didnt change EVERY password, i mean why not..? maybe they will do and they plan on doing it in phases over the next few days...
Maybe someone was sniffing the network at the locaiton eve is hosted, if so all people that logged in in the last x days.. Someone prove this wrong by having 2 accounts 1 they hardly use and finding that one reset but not the primary. etc
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ShadowGirl
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Posted - 2006.01.06 16:26:00 -
[189]
Originally by: Johnny Babas
same here, main account password disabled and still no mail
Ok that calms me down that alot ppl sems to have that issue....
i trust ccp to fix this and happy joy this wont destroy my party tonight ;)
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Gloin
|
Posted - 2006.01.06 16:27:00 -
[190]
Originally by: Junry Loka
Originally by: Gloin
i'm in the same boat.. my main account was reset. no mail yet, did the forget PW
thingy, still no mail. and im going on 7hrs w/no training. (oh the horror!)
anyway... what interests me more is, i'd like to know what was the
criteria to become one of those "selected" accounts that got reset..
Money? Maybe the accounts that had the password reset had a lot of money, of T2 thingy...
nah, only like 113mil in wallet, crapload of t1 bpo/bpc, no t2.
|
|
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Olsen'Kra
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Posted - 2006.01.06 16:27:00 -
[191]
Just a guess, but the reason that not all got their passwords changed may have to do with the way the accounts are stored. Maybe they are not all in the same database or machine. And only one of those machines were compromised. I dont know, what I do know is that I have still not received that email.
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0xygene
|
Posted - 2006.01.06 16:28:00 -
[192]
hmm my main 2 accounts
Cant log in - have no password. and no e-mail.
Im a tad worried as to what has happened to bpos isks etc.
Any lists yet on the "57" accounts hacked?
/emote crossing fingers that it isnt me.
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Meelo
|
Posted - 2006.01.06 16:28:00 -
[193]
All you guys complaining about lost playing time needs to cool down for a moment. Think about it. If it's your account that's been compromised, wouldn't you want CCP to shut down the servers, so your character doesn't get deleted etc?
I for one am perfectly happy with the way they decided to handle this situation. I'm sure you'll find the culprits and bring them to justice 
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DarkMatter
|
Posted - 2006.01.06 16:28:00 -
[194]
Originally by: Junry Loka
Originally by: Gloin
i'm in the same boat.. my main account was reset. no mail yet, did the forget PW
thingy, still no mail. and im going on 7hrs w/no training. (oh the horror!)
anyway... what interests me more is, i'd like to know what was the
criteria to become one of those "selected" accounts that got reset..
Money? Maybe the accounts that had the password reset had a lot of money, of T2 thingy...
I have 4 accounts, only one of them has been "reset"
The one that was reset is my main character, but I never keep a large amount of ISK in his wallet. He probably only has about 100-150 mill in assest total...
I just hope when I finally get to log back in with him, nothign is missing and he wasn't pod-killed 300 times with no clone, he's up to 25 mill SP...
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Magical MoonKitten
|
Posted - 2006.01.06 16:30:00 -
[195]
I know one of the hacked accounts was an individual player with est. 40 billion in assets.
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Kerushi
|
Posted - 2006.01.06 16:30:00 -
[196]
just got my pass mail so heads up every one
________________
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DisposableHero MK1
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Posted - 2006.01.06 16:31:00 -
[197]
It sounds like all the older accounts have been reset, those that are around 1year plus?
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Junry Loka
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Posted - 2006.01.06 16:32:00 -
[198]
Originally by: Olsen'Kra
Just a guess, but the reason that not all got their passwords changed may have to do with the way the accounts are stored. Maybe they are not all in the same database or machine. And only one of those machines were compromised. I dont know, what I do know is that I have still not received that email.
They only have one database stored on the RamSan 400. It can't be the database computer that was hacked, if it was, all people would have get a new password. Now, maybe it's a faulty proxy server which had been hacked. Maybe the server communicate with the database in plain text?
Anyway, I'm wondering CCP doesn't store the password has a MD5 hash in the database? If this was the case, there was no need to regenerate a password for each account, because event CCP wouldn't know it.
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Domalag
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Posted - 2006.01.06 16:32:00 -
[199]
Wow, already 7 pages long. And remember that only some those with a second account (or third, fourth etc.) are able to post here at all!!
It's been one and a half hours now since Oveur's last update and it seems no one has received his password yet
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Kerushi
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Posted - 2006.01.06 16:33:00 -
[200]
Originally by: DisposableHero MK1
It sounds like all the older accounts have been reset, those that are around 1year plus?
not really, my alt with no assets was reset and it has been around for something for 2 months
the account itself is older but with no old chars
________________
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Dream Trader
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Posted - 2006.01.06 16:34:00 -
[201]
Edited by: Dream Trader on 06/01/2006 16:36:23
argh
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Junry Loka
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Posted - 2006.01.06 16:34:00 -
[202]
Originally by: Domalag
It's been one and a half hours now since Oveur's last update and it seems no one has received his password yet
Wrong, some people has received their's. Look at page 3 or 4 (I don't remember well)
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Katia Lansfear
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Posted - 2006.01.06 16:35:00 -
[203]
Sigh, why cant people be smarter than this?
There is probably a wide number of reasons for some accounts to get their passwords reset and others not.
For example CCP may have considered it prudent to reset passwords to accounts that have vast amounts of isk in their wallets or access to corp wallets with likewise vast amounts of isk.
Isk is easilly transfered and while it can be traced by CCP its time consuming to go over them.
Another reason for accounts to get their passwords reset may be that they have few didgits.
Others may have them reset because its easy to guess the account name based on the char name.
The list goes on and on and on.
As this is a major issue and CCP has chosen to use this method I do not worry the slightest over being hacked or not. I know that this morning I still had my isk. If anything has been stolen since then I have no reason to belive I will not get it refunded.
In short, there is no reason to get worked upp about somthing before you know if its worth getting worked upp about!
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Junry Loka
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Posted - 2006.01.06 16:36:00 -
[204]
But! But! But! We love mindgames
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Olsen'Kra
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Posted - 2006.01.06 16:37:00 -
[205]
Got my mail.. only lost 3 minutes training time too :) lol nice one
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The Enlightened
|
Posted - 2006.01.06 16:37:00 -
[206]
*whine* *sigh*
Isn't it about time that you guys at CCP kick that freakin squating murphy bastard out of the office? Seriously, maybe you guys are ok with him being there all the time but i'm getting slightly agitated by his presence... scrap that, i'm getting largely agitated... no scrap that... i'm about ready to AAAAAAAAAAAAAAAARRRGG
/me rubs ears
whoooosaaaaa |
Starfly
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Posted - 2006.01.06 16:38:00 -
[207]
if the md5 hash db was taken all passwords should have been reset, people can ***** weak passwords you know, and cpp isnt going to have a good way to know which passwords are going to be *****ed first so have to rest all...
I still have my money on people that logged in on the website, or eve during a small time windows. eg over christmas when maybe a hacker had got a machine on the eve network, hosting companys network etc..
Someone got an account they havent used for ages that was reset? Or someone that ALWAYS logs in both accounts at the same time that only had 1 reset?
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Junry Loka
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Posted - 2006.01.06 16:42:00 -
[208]
Mmm starfly, good guess, it would work for me. I only log my main here.
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Zoriander
|
Posted - 2006.01.06 16:43:00 -
[209]
Mail received. Good job CCP!
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Scorpyn
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Posted - 2006.01.06 16:44:00 -
[210]
From our internal forums by someone who can't post here atm :
Q: Has this been a server side hack, or client side? This is a very important question because if it is server side then customer credit card details may be at risk and the community need to be informed as quickly as possible to counter possible credit card fraud. Any one concerned with credit card fraud should look at their latest online statement, or request one by post.
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Oveur
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Posted - 2006.01.06 16:45:00 -
[211]
Originally by: Nics
Be patient guys, CCP is fixing it.
But would be cool Oveur to have some news about why the mails take long to arrive.
SMTP Queue ?
Another problem ?
Fixing something about security preventing mail departures ?
...
It's our SMTP queue, a lot of people are requesting new passwords and of course we're not equipped to spam a lot on such short notice
Senior Producer
EVE Online
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Cap'nCheeseinBeard
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Posted - 2006.01.06 16:45:00 -
[212]
Originally by: Zoriander
Mail received. Good job CCP!
How long did you wait?
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zepter
|
Posted - 2006.01.06 16:46:00 -
[213]
Originally by: Starfly
if the md5 hash db was taken all passwords should have been reset, people can ***** weak passwords you know, and cpp isnt going to have a good way to know which passwords are going to be *****ed first so have to rest all...
I still have my money on people that logged in on the website, or eve during a small time windows. eg over christmas when maybe a hacker had got a machine on the eve network, hosting companys network etc..
Someone got an account they havent used for ages that was reset? Or someone that ALWAYS logs in both accounts at the same time that only had 1 reset?
to quelch some theories..
both of my accounts have the same password.
only the older (may 2003, new one is from 2004) one got changed.
the newer one is the one i use most often and the older one is almost never used without me using the newer one.
both accounts are tied to the same e-mail.
i don't use the same password on any other site.
i'm behind a router, i use kerio personal firewall, nod32 antivirus and ad-aware se personal. my windows is patched (including the latest patch now). i browse using firefox.
i did a scan with both nod32 and adaware and nothing came up.
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ShadowGirl
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Posted - 2006.01.06 16:46:00 -
[214]
Originally by: Starfly
if the md5 hash db was taken all passwords should have been reset, people can ***** weak passwords you know, and cpp isnt going to have a good way to know which passwords are going to be *****ed first so have to rest all...
I still have my money on people that logged in on the website, or eve during a small time windows. eg over christmas when maybe a hacker had got a machine on the eve network, hosting companys network etc..
Someone got an account they havent used for ages that was reset? Or someone that ALWAYS logs in both accounts at the same time that only had 1 reset?
Got 3 acc i use regualary 2 of them have been resset and thinking of it i used all 3 acc on another pc during hollidays a pc theres clearly not as safe as my own
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DisposableHero MK1
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Posted - 2006.01.06 16:46:00 -
[215]
Edited by: DisposableHero MK1 on 06/01/2006 16:47:03
Originally by: Kerushi
Originally by: DisposableHero MK1
It sounds like all the older accounts have been reset, those that are around 1year plus?
not really, my alt with no assets was reset and it has been around for something for 2 months
the account itself is older but with no old chars
But you just said your account was rest  and your account is older thanthe char? so it still sounds like all the people with old accounts have had there passwords reset.
Though i'm probably misreading what you said.
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Li'ann
|
Posted - 2006.01.06 16:47:00 -
[216]
Originally by: Zoriander
Mail received. Good job CCP!
Did you receive it without retreiving it manually?
Still haven't dared to do so as it might add another couple hours of waiting...
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0xygene
|
Posted - 2006.01.06 16:47:00 -
[217]
ok I agree about the loss of in game items reimbursmants etc.
However - what concerns me more is the fact that once an account is hacked . access to your real id is then readily available. cc details address etc is thus easily aquired.
Some information regarding this would be useful from ccp
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Oveur
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Posted - 2006.01.06 16:50:00 -
[218]
Originally by: End Yourself
just to clear some things up that are pretty obvious i think
not ALL accounts having their passwords reset were "hacked"
it has not been said by CCP that it was hacked client pcs at all
and also my 0.02 isk on client security regarding windows:
1. do NOT use admin or poweruser rights for daily work, user rights suffice and least priviledges is the key to a secure pc
2. do NOT use internet explorer or outlook(express)
3. shut down all unnecessary services(refer to http://www.ntsvcfg.de/ntsvcfg_eng.html or http://www.dingens.org/index.html.en for details)
4. do NOT use a personal firewall, they are crap and shutting down all the services is all you need, use a router to connect to the internet by any means if possible
5. keep windows and userspace programs(web browser, mail client, instant messenger, media player....) up to date
6. use ONE good automagically updating virus scanner. but don't feel like beeing on the safe side, those companies can never act, all they do is react and then it can allready be too late for you, only run programs you get from a trusted source -> refer to point 7
7. last but not least USE YOUR BRAIN!
and if your pc got compromised, be aware that you can't trust anything anymore, "cleaning" with whatever tool someone wants to sell you will NOT work -> REINSTALL
You are correct, far from all the accounts we reset were compromised. The resetting of the other accounts was the preventive measure taken.
Senior Producer
EVE Online
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Rhaegar Targaryon
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Posted - 2006.01.06 16:50:00 -
[219]
Originally by: DisposableHero MK1
It sounds like all the older accounts have been reset, those that are around 1year plus?
this guy seems to have a good point as my main which has been active since aug 03 has been reset. still no email though but i guess ccp are trying their best so be patient i reckon. i hate f@#<ing hackers.
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Mr Feltcher
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Posted - 2006.01.06 16:50:00 -
[220]
I dont think they can use ure credit card details as not ALL the number is shown, only the last set of digits. Without the full number the card details are no good, is this correct ?? |
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weeYin
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Posted - 2006.01.06 16:51:00 -
[221]
likewise not my account someone elses im having to post from 1 is 2003 1 is not and yet still not received any email as far as i know it excepted my email but still nothing for over 2hrs i understand its prob busy but nay kinda updates and info wouldnt go a miss to keep us who are waiting informed instead as usual we gotta sit here like lemmings and hope that our accounts are ok and no problems with getting new passwords sorted |
0xygene
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Posted - 2006.01.06 16:52:00 -
[222]
yeah you are quite correct the cc details are safe - however with identity theft on the increase they then have your name address dob etc all to hand.
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Yulag
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Posted - 2006.01.06 16:53:00 -
[223]
Originally by: Oveur
It's our SMTP queue, a lot of people are requesting new passwords and of course we're not equipped to spam a lot on such short notice
Care to give us an indication of when the last batch of e-mails 'has left the building'?
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Olsen'Kra
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Posted - 2006.01.06 16:53:00 -
[224]
Originally by: Li'ann
Originally by: Zoriander
Mail received. Good job CCP!
Did you receive it without retreiving it manually?
Still haven't dared to do so as it might add another couple hours of waiting...
I requested mine manually, actually twice (once before the news hit and once about an hour later), one took two hours the second took 1 hr and both arrived at same time. I received no email from ccp about the breach specifically.
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Kerushi
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Posted - 2006.01.06 16:53:00 -
[225]
Oveur,
just to make sure, our credit cards details aren`t stored on the servers and are being handled by a 3rd party right?
otherwise i`m happy with the take down of the cluster to prevent a worse case scenario, good work
________________
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Mr Feltcher
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Posted - 2006.01.06 17:04:00 -
[226]
question on behalf of someone who cant log in due to pw reset :
What should you do IF the account admin section of the webby wont accept your email address????
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zepter
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Posted - 2006.01.06 17:05:00 -
[227]
Edited by: zepter on 06/01/2006 17:06:36
Originally by: elFarto
Originally by: Oveur
You are correct, far from all the accounts we reset were compromised. The resetting of the other accounts was the preventive measure taken.
What was the reason for resetting the password of accounts that hadn't been compromised? Weak password?
Regards
elFarto
both of my accounts have the same password as u can read in my post above. one was reset while the other wasn't..
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elFarto
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Posted - 2006.01.06 17:06:00 -
[228]
Edited by: elFarto on 06/01/2006 17:06:57
meh, too late |
Biggess Boobess
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Posted - 2006.01.06 17:06:00 -
[229]
Using a mates account to post here as I can't even make a post with my accounts. All 3 of my accounts have had their passwords reset, and I've had no email at all. I hope I can still get access to my accounts and play.
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Hobbesmaster
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Posted - 2006.01.06 17:06:00 -
[230]
Originally by: Meelo
Refering to point 2). I use Firefox for browsing, however, I've yet to find another mail-inbox (like Outlook Express) to use as my email. (Not hotmail/Gmail etc) Could you recommend one?
Thunderbird should do the trick.
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Avon
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Posted - 2006.01.06 17:06:00 -
[231]
Originally by: Meelo
Refering to point 2). I use Firefox for browsing, however, I've yet to find another mail-inbox (like Outlook Express) to use as my email. (Not hotmail/Gmail etc) Could you recommend one?
Try the mail client from the firefox guys - thunderbird or something like that.
______________________________________________
The Battleships is not and should not be a solo pwnmobile - Oveur |
Exploding Legs
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Posted - 2006.01.06 17:06:00 -
[232]
Originally by: Halada
I will rephrase what happened here...
Because 57 idiots somehow gave out their password, 10 000 and more players were locked for 4 hours (and still going) instead of the usual one...
What makes it more frustrating is that more idiots are spamming the frickin forum with questions which are ALREADY ANSWERED IN THE STICKIES...
Thats an intelligent reply. My main is compromised and i have never ever given the account details to anyone. So zip it.
I know 4 other ppl in my mains corp that are compromised too. Maybe even more. Maybe some ppl dont like us :/ Tho on 2 of the persons compromised it was their alt chars.
Still no mail tho. But good work trying to clear this up.
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Oveur
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Posted - 2006.01.06 17:07:00 -
[233]
Originally by: Exploding Legs
Originally by: Halada
I will rephrase what happened here...
Because 57 idiots somehow gave out their password, 10 000 and more players were locked for 4 hours (and still going) instead of the usual one...
What makes it more frustrating is that more idiots are spamming the frickin forum with questions which are ALREADY ANSWERED IN THE STICKIES...
Thats an intelligent reply. My main is compromised and i have never ever given the account details to anyone. So zip it.
I know 4 other ppl in my mains corp that are compromised too. Maybe even more. Maybe some ppl dont like us :/ Tho on 2 of the persons compromised it was their alt chars.
Still no mail tho. But good work trying to clear this up.
Like I replied earlier, the fact that your password was reset does not mean you were compromised, it was a preventive measure.
Senior Producer
EVE Online
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Stab Wound
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Posted - 2006.01.06 17:07:00 -
[234]
Originally by: Junry Loka
I received the mail but when I try to follow the link, I have this message:
Reset password
Your password could not be reset. The url you followed is either incorrect, has been used or has expired.
It is because I have reseted it manually?
getting the same
and this character CTD's as soon as i enter game ;/
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Oveur
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Posted - 2006.01.06 17:07:00 -
[235]
Originally by: The Enlightened
Why was the decision made to reset somany accounts? It was quite forseeable that the mailserver would crap out in some apocalyptic way when every EVE player and their uncle and cousin would start spamming the 'forgot your password' button wasn't it?
How is the mailserver doing btw? Is it making any weird noises? Hold your ear upto it does it whisper 'kill...meee'?
Should we be worried about not making a 135487 character 'common' (ie easy to remember) password now? Has the threat been evaded now?
Finally: When does the public castration of the purp take place?
Because when you are dealing with account compromise you take the safer route and reset far more than you have to, just to be sure. A customer having to wait for some hours to recieve his email is a far better fate than seeing his account abused when he logs in one fine day.
No strange whispers yet from the server but it is breathing quite a lot of hot air.
You should not be worried, but easy passwords are easily hackable password, whether you use them for EVE or for your bank account.
Senior Producer
EVE Online
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Nee'kita Frist
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Posted - 2006.01.06 17:08:00 -
[236]
Meelo, have you not checked out Thunderbird by Mozilla as well?
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Domalag
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Posted - 2006.01.06 17:09:00 -
[237]
Will it be any faster to retreive the password from the website or should i just wait for the original mail?
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Kerushi
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Posted - 2006.01.06 17:09:00 -
[238]
better safe then sorry, tho it was abit annoying
________________
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Zanek Kraiger
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Posted - 2006.01.06 17:09:00 -
[239]
Im PAST reasoning at this point. That CCP found out that hacking was involved is good points on yah. THAT YOU HAVNT THE SENSE TO SEND OUT PASSWORD RESETS TO THOS 57 ACCOUNTS BEFORE YOU RESTARTED THE SERVER IS INEXCUSABLE!!
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DisposableHero MK1
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Posted - 2006.01.06 17:10:00 -
[240]
Originally by: Meelo
Refering to point 2). I use Firefox for browsing, however, I've yet to find another mail-inbox (like Outlook Express) to use as my email. (Not hotmail/Gmail etc) Could you recommend one?
Thunderbird maybe made by the same company as firefox.
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jiggly pup
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Posted - 2006.01.06 17:10:00 -
[241]
my accounts are both linked to a hotmail adress and i haven't received mail yet.
anyone here received a mail on their hotmail account?
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dragon drake
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Posted - 2006.01.06 17:13:00 -
[242]
Ok my brothers password was reset, but he cannot reset it as he has just changed ISP's and is no longer able to use the Email that is registered on eve (He was going to change it tonight ironically).
what should he do? (He has been playing since beta, and does not want to lose his character)
any help would be GREATLY appreciated
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jiggly pup
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Posted - 2006.01.06 17:13:00 -
[243]
Originally by: Zanek Kraiger
Im PAST reasoning at this point. That CCP found out that hacking was involved is good points on yah. THAT YOU HAVNT THE SENSE TO SEND OUT PASSWORD RESETS TO THOS 57 ACCOUNTS BEFORE YOU RESTARTED THE SERVER IS INEXCUSABLE!!
caps are bad...
and try to read. alot more accounts were reset than 57.
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Traeon
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Posted - 2006.01.06 17:14:00 -
[244]
My password got reset and now i've been waiting 3 hours for the mail and it hasn't arried yet.
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CommandCom
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Posted - 2006.01.06 17:14:00 -
[245]
My alt is working. This alt being a CEO in my corp I can peer into the hangar of the corp and of the actual corp owner (my locked primary). From the looks of it it seems untouched, So I can confirm that my primary in all likelyhood has not been compromised, despite the password reset...
... I'll just wait for my email and if it doesn't arrive til tomorrow I may try to use the "password forgotten" routine.
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The Enlightened
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Posted - 2006.01.06 17:15:00 -
[246]
Thx for the feedback Oveur.
Just wanted to check wether i should download 3543737 scanning progs to make sure there are not weird sniffing progs on my puter or not.
About the purp again. When you catch him/her/them. Can i have a cleaverswing at their nuts? I'll understand if the CCP team wants to go first...
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End Yourself
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Posted - 2006.01.06 17:15:00 -
[247]
Originally by: Scorpyn
From our internal forums by someone who can't post here atm :
Q: Has this been a server side hack, or client side? This is a very important question because if it is server side then customer credit card details may be at risk and the community need to be informed as quickly as possible to counter possible credit card fraud. Any one concerned with credit card fraud should look at their latest online statement, or request one by post.
even having no knowledge for sure i'm 99.99% certain that login credentials and billing info are stored on completely different systems, would be suicide security wise to do it on same system
also login credentials only need to be stored in london on the eve cluster and credit card billing is done in iceland iirc
billing is probably even outsourced
also to quote oveur:
Originally by: Oveur
We want to emphasize that we do not store billing information, the only risk was concerning password usage and subsequent abuse of the accounts in question.
billingn info = credit card stuff
that statement imho also makes clear it was NOT a client side hack, in that case there would have been no need for a statement like this
beeing in the dark level 5 4tw
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Tokkal
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Posted - 2006.01.06 17:17:00 -
[248]
Edited by: Tokkal on 06/01/2006 17:17:23
Originally by: dragon drake
Ok my brothers password was reset, but he cannot reset it as he has just changed ISP's and is no longer able to use the Email that is registered on eve (He was going to change it tonight ironically).
what should he do? (He has been playing since beta, and does not want to lose his character)
any help would be GREATLY appreciated
Petition using 'ask a question', under Eve support on the left hand menu over there
<------
Then wait, like me with my main
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Nemesiss
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Posted - 2006.01.06 17:23:00 -
[249]
Edited by: Nemesiss on 06/01/2006 17:23:30
Originally by: Oveur
Originally by: Exploding Legs
Originally by: Halada
I will rephrase what happened here...
Because 57 idiots somehow gave out their password, 10 000 and more players were locked for 4 hours (and still going) instead of the usual one...
What makes it more frustrating is that more idiots are spamming the frickin forum with questions which are ALREADY ANSWERED IN THE STICKIES...
Thats an intelligent reply. My main is compromised and i have never ever given the account details to anyone. So zip it.
I know 4 other ppl in my mains corp that are compromised too. Maybe even more. Maybe some ppl dont like us :/ Tho on 2 of the persons compromised it was their alt chars.
Still no mail tho. But good work trying to clear this up.
Like I replied earlier, the fact that your password was reset does not mean you were compromised, it was a preventive measure.
What if you get the message that your account doesnt excist, like I do ???
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Biggess Boobess
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Posted - 2006.01.06 17:23:00 -
[250]
Yeah think I'll try petition, my email box is hotmail on other acc and still no reply.... maybe it's a hotmail thing with the long wait?
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Rusom Rokath
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Posted - 2006.01.06 17:23:00 -
[251]
I just tried to send a buddy program key to the adress that's linked to my other account. The e-mail arrived almost instantly. Are those sent through a different server, or is your e-mail server working fine, but are there other problems with generating new passwords?
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Tinkar
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Posted - 2006.01.06 17:24:00 -
[252]
I can't log into two of my accounts. I have requested the password over an hour ago and haven't received my new password. I also put in a petition about the two accounts. No answer as of yet. I did not receive an email of notification either that the password was reset. How do we expedite this?
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Zanek Kraiger
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Posted - 2006.01.06 17:25:00 -
[253]
What is ****ing me off is that Ive hit the "forgot password" link and Im told the mail will be sent momentarily. What sends me over the edge is that I used the advised "ask a question" route and Im ****ting my pants to think i have to wait for 'the next business day' for a response.
I HATE FORUMS!! and that CCP has forced me to spam here in expectation of SOME semblance of customer support is unbearable. Not only do u have my Tytis account to sort out. but my mates; DJ Lightning, Harshdruid,Draconian,Aegir Anshalar,Vanadium,Alexei Djukov, and Adrian Thorgrim to sort out as well.
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Yulag
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Posted - 2006.01.06 17:26:00 -
[254]
Originally by: Nemesiss
What if you get the message that your account doesnt excist, like I do ???
A corpmate of mine is also having that issue. It says his account does not exist anymore and furthermore his ISP has changed so he can't access his former registered email addy anymore.
What should he do?
PS He cant even see the news as you have to log on to view the full news item in the players news center
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Jackus Offus
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Posted - 2006.01.06 17:27:00 -
[255]
Originally by: Zanek Kraiger
HEY!! HOW can 57 people cause THIS MUCH wait for mails to be sent?!? GET IT SORTED DAMNIT
57 people got hacked. Alot more got their passwords reset.
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Rusom Rokath
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Posted - 2006.01.06 17:28:00 -
[256]
Originally by: Yulag
PS He cant even see the news as you have to log on to view the full news item in the players news center
You can read the news by clicking on the button labeled 'News' on the login screen of the client. And you don't need to be logged in to do that.
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Kerushi
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Posted - 2006.01.06 17:29:00 -
[257]
Originally by: Starfly
you know i remember being asked on the phone some time ago by someone for my last 4 digits on my CC card when requesting renewal for something...
This would be nice for cpp to go...
this is how they do it along with some more info
the gm queue is prolly abit spammed so resolving the no active email problem could take abit longer
________________
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bigsteve
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Posted - 2006.01.06 17:29:00 -
[258]
May be it was a time thing.
How many ppl that had the accounts passwords reset, played upto Downtime today??
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Yulag
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Posted - 2006.01.06 17:30:00 -
[259]
Originally by: Rusom Rokath
Originally by: Yulag
PS He cant even see the news as you have to log on to view the full news item in the players news center
You can read the news by clicking on the button labeled 'News' on the login screen of the client. And you don't need to be logged in to do that.
Cheers, will tell him that
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Yulag
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Posted - 2006.01.06 17:31:00 -
[260]
Originally by: bigsteve
May be it was a time thing.
How many ppl that had the accounts passwords reset, played upto Downtime today??
Nope, it's not that as I stayed on til downtime with 2 out of my 3 accounts and while the same 2 accounts were reset, my ceo wasn't online at all today and yesterday and also is locked out.
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Jackus Offus
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Posted - 2006.01.06 17:32:00 -
[261]
Originally by: bigsteve
May be it was a time thing.
How many ppl that had the accounts passwords reset, played upto Downtime today??
I got my main's account reset and the last time I logged him on was at maybe 18:00 EVE time yesterday.
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Udat
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Posted - 2006.01.06 17:33:00 -
[262]
This is a reminder to keep your replies polite and on topic. Whilst it is understandable that people are annoyed by this upset to their playing routine, I would point out that it could have been alot worse.
I also want to point out that ranting will get you nothing but a forum ban.
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Roga Midrennie
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Posted - 2006.01.06 17:34:00 -
[263]
Perhaps you could stop the server from sending the 57Kb jpeg with every password reset. That might speed things along a little.
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C4w3
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Posted - 2006.01.06 17:34:00 -
[264]
Edited by: C4w3 on 06/01/2006 17:34:24
Hmm just a quick question Oveur, i just reccived some ISK from XXXX in my Corp as inheritence wich if im not wrong the deletion of the character. And the player am i talking to right now he have not deleted his Char... Rollback ffw?
"If all the heroes are standing together around a strange device and begin to taunt me, I will pull out a conventional one. |
Nemesiss
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Posted - 2006.01.06 17:35:00 -
[265]
I dont get it, seems there are more issues here than just 57 hacked accounts and some reset passwords. Some people just cant login due to wrong password and they havent recieved a new one yet due to heavy load on the SMTP mail queue. And then there are people like me, who misses their account completly, getting the message that their account doesnt excist. I would like to know, where is my account ? has it been erased from the database or something ?
Please Dev, more info.
/Nemeiss
Writing from an account that still works fine.
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Nanobotter Mk2
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Posted - 2006.01.06 17:36:00 -
[266]
Another shining example of the evil that is isk farming etc... N0ot saying it was isk farmers, but in other games i played like L2 it was always them, their most famous for tagging along key loggers with the install on common 3rd party checks use like a macro miner bot that when installed installed a keylogger they steal account info and log in clean it out....
Could be flat out hack this time hard to say with the details we got though.... I will say i am glad CCP was able to detect this and lock things down so soon.
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Kerushi
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Posted - 2006.01.06 17:38:00 -
[267]
Originally by: C4w3
Edited by: C4w3 on 06/01/2006 17:34:24
Hmm just a quick question Oveur, i just reccived some ISK from XXXX in my Corp as inheritence wich if im not wrong the deletion of the character. And the player am i talking to right now he have not deleted his Char... Rollback ffw?
the char can`t be deleted within 10 hours and with the reset pass, the char won`t be recycled as non can login to it
________________
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Butter Dog
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Posted - 2006.01.06 17:38:00 -
[268]
Originally by: Biggess Boobess
Yeah think I'll try petition, my email box is hotmail on other acc and still no reply.... maybe it's a hotmail thing with the long wait?
Hotmail likes to filter out mail from corporations. Try looking in spam.
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Zanek Kraiger
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Posted - 2006.01.06 17:42:00 -
[269]
What is ****ing me off is that Ive hit the "forgot password" link and Im told the mail will be sent momentarily. What sends me over the edge is that I used the advised "ask a question" route and Im ****ting my pants to think i have to wait for 'the next business day' for a response.
I HATE FORUMS!! and that CCP has forced me to spam here in expectation of SOME semblance of customer support is unbearable. Not only do u have my Tytis account to sort out. but my mates; DJ Lightning, Harshdruid,Draconian,Aegir Anshalar,Vanadium,Alexei Djukov, and Adrian Thorgrim to sort out as well.
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weeYin
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Posted - 2006.01.06 17:43:00 -
[270]
gone 4hrs still no reply is there somethign wrong with mail being sent to hotmail accounts can anyone reply to this ?????? |
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Amarria Lightwielder
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Posted - 2006.01.06 17:44:00 -
[271]
Edited by: Amarria Lightwielder on 06/01/2006 17:44:52
Originally by: weeYin
gone 4hrs still no reply is there somethign wrong with mail being sent to hotmail accounts can anyone reply to this ??????
I'm using Gmail, still no mail for me either :( And my skill finished 2 hours ago
edit: and there is nothing in my spam filter
---
NAGA ShopÖ
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C4w3
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Posted - 2006.01.06 17:44:00 -
[272]
Originally by: Kerushi
Originally by: C4w3
Edited by: C4w3 on 06/01/2006 17:34:24
Hmm just a quick question Oveur, i just reccived some ISK from XXXX in my Corp as inheritence wich if im not wrong the deletion of the character. And the player am i talking to right now he have not deleted his Char... Rollback ffw?
the char can`t be deleted within 10 hours and with the reset pass, the char won`t be recycled as non can login to it
Fun part is tho that i have all hi¦s stuff inpounded ... Sucks hu.
Included all his isk ... and he hasent done anything wrong.
"If all the heroes are standing together around a strange device and begin to taunt me, I will pull out a conventional one. |
Kerushi
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Posted - 2006.01.06 17:44:00 -
[273]
Originally by: weeYin
gone 4hrs still no reply is there somethign wrong with mail being sent to hotmail accounts can anyone reply to this ??????
Originally by: Butter Dog
Originally by: Biggess Boobess
Yeah think I'll try petition, my email box is hotmail on other acc and still no reply.... maybe it's a hotmail thing with the long wait?
Hotmail likes to filter out mail from corporations. Try looking in spam.
________________
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Cap'nCheeseinBeard
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Posted - 2006.01.06 17:44:00 -
[274]
Originally by: Zanek Kraiger
NOT to mention that both my accounts are linked to one email address, I have other players on my comms right now that have old email accounts that they dont use anymore. WHENEVER u guys get around to doing your job and start sending out emails how do you plann to resolve my mates accounts that are currently inoperable?
My main account is Tytis Kraiger
My mates who are worried they cant get onto thier accounts are; DJ Lightning, Harshdruid,Draconian,Aegir Anshalar,Vanadium,Alexei Djukov, and Adrian Thorgrim
Relax. CCP is doing thier best. This was an unexpected error, and CCP had to act quickly and safely. I have been waiting about 2 hours for my new pass. Wait like everyone else. It will be sorted. Their mail server is overloaded with request. Patience is a good thing.
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Bubblalickus
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Posted - 2006.01.06 17:45:00 -
[275]
Originally by: weeYin
gone 4hrs still no reply is there somethign wrong with mail being sent to hotmail accounts can anyone reply to this ??????
Its taking time but it is working. One of my corp mates got the mail about 10 mins ago. Just RELAX people. Its only a game.
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Roga Midrennie
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Posted - 2006.01.06 17:45:00 -
[276]
Originally by: weeYin
gone 4hrs still no reply is there somethign wrong with mail being sent to hotmail accounts can anyone reply to this ??????
Im still waiting for my alt's password which is on hotmail. This account and another one both got their reset mail within a few seconds of me hitting the button (these working accounts not on hotmail).
Ive checked junk mail too. Nothing there from Eve.
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jiggly pup
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Posted - 2006.01.06 17:46:00 -
[277]
Edited by: jiggly pup on 06/01/2006 17:46:33
Finally got my mail.
ps. i use hotmail and just got it.
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Ranja
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Posted - 2006.01.06 17:46:00 -
[278]
Originally by: bigsteve
May be it was a time thing.
How many ppl that had the accounts passwords reset, played upto Downtime today??
Been playing both accounts till dt.. 1 is pass resetted, other not..
Both accounts are about the same age.
And of course i'm waiting for my email with new pass as well, like a few 1000 others with me.
It's annoying, but we will live I guess.
Mind games go on.. why some account got reset, other don't? I have no clue. To me it looks like it's kinda random.
Keep it up CCP, we all love the game otherwise no1 would bother to whine here about a few hours lost training time. lmao..
oh and refund me 0.10 isk for my lost online time pls.. I'll send bank details lateron once islandic accepts me as a valid customer with a steady 0.10 isk income from ccp lost time whiner refund program.
:)
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Kerushi
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Posted - 2006.01.06 17:47:00 -
[279]
Originally by: C4w3
Fun part is tho that i have all hi¦s stuff inpounded ... Sucks hu.
Included all his isk ... and he hasent done anything wrong.
sucks indeed but atleast a gm can fix it just i doubt anytime soon with so many petitions going on 
________________
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Nival
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Posted - 2006.01.06 17:47:00 -
[280]
Edited by: Nival on 06/01/2006 17:47:09
My second account also got blocked. Still haven't recieved the mail, so I tried using the "forgot password" option in My Account section. The website said it worked, which was a few hours ago, but I haven't gotten that mail either. Then I tried using that feature with my working account just to check, but no luck.
What I am afraid of is that mails somehow get blocked server-side due to spam filters. Maybe because of that picture that is supposedly included with it. I really hope that is not the case, but of course theres no way to check it
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Sharky Blade
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Posted - 2006.01.06 17:48:00 -
[281]
Edited by: Sharky Blade on 06/01/2006 17:50:27
well that's just my luck....
refresh my mail client.. go all
because the email telling me my account had been reset was there...
tried to login using that info.. and went all
This was the original mail and not the mail that is still in the system generated when i used the "forgot my password" thingy.... just 5 minutes before i got this mail
Ah well... gives me more time to download eve movies and enjoy those
edit: follow up!
odd.. can connect using that password..
still got all the cash etc so that's ok
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Zanek Kraiger
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Posted - 2006.01.06 17:48:00 -
[282]
3 HOURS NOW!!! WERES THE MAILS!!!!
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Kerushi
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Posted - 2006.01.06 17:49:00 -
[283]
Originally by: Nival
Edited by: Nival on 06/01/2006 17:47:09
My second account also got blocked. Still haven't recieved the mail, so I tried using the "forgot password" option in My Account section. The website said it worked, which was a few hours ago, but I haven't gotten that mail either. Then I tried using that feature with my working account just to check, but no luck.
What I am afraid of is that mails somehow get blocked server-side due to spam filters. Maybe because of that picture that is supposedly included with it. I really hope that is not the case, but of course theres no way to check it
it took almost 4 hours for my pass mail to arrive and did it pritty early on after the first few thread about an account being hacked were posted, let alone the queue on the mail server now as alot of ppl have requested the mail
________________
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Wayfinder
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Posted - 2006.01.06 17:49:00 -
[284]
Originally by: Strongbow
Originally by: Halada
I will rephrase what happened here...
Because 57 idiots somehow gave out their password, 10 000 and more players were locked for 4 hours (and still going) instead of the usual one...
What makes it more frustrating is that more idiots are spamming the frickin forum with questions which are ALREADY ANSWERED IN THE STICKIES...
You really think CCP would keep the servers down this long for 57 people who were silly enough to give out there passwords... NO take off the blinkers and look around by luck they may have dropped on this as soon as it happened and stopped it before more accounts were affected.
Either way this is serious enough for them to keep the servers off line so reading between the lines right now this looks like it was a hack on the servers not clients.
Just for your INFORMATION!
I DI NOT GIVE OUT MY PASSWORD TO ANYONE...now STFU and run along little boy/girl!!!
Regards,
Wayfinder
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Biggess Boobess
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Posted - 2006.01.06 17:51:00 -
[285]
Ok I'm getting nowhere fast here, I tried petitioning on this account to get "Sithspawn" password reset as it won't accept my email address. But I can't delete the last petition for ...yes you got it... macro miners (never got sorted wither).
So I can't petition, can't reset, cant do anything. Can't remember if I paid by game timecode or credit card. Dammit really hacked off here.
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Tinweasel
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Posted - 2006.01.06 17:52:00 -
[286]
wheeee got one account. /me tries to remember what the crap the email was on my second accnt.
/grumbles hope it aint that old one that i dont have access to anymore.
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weeYin
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Posted - 2006.01.06 17:52:00 -
[287]
ty for the info about the hotmail |
Kairenna
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Posted - 2006.01.06 17:53:00 -
[288]
Ive reeived 2 email from CCP, both telling me to reset my password. Both times it wont recognize me and wont let me do a thing... So if they think they help you, they actually dont.... Its a funny thing, they reset my password, which isnt hacked at all, then they wont let me reset it and I cant play....
/emote shakes head
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Kerushi
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Posted - 2006.01.06 17:53:00 -
[289]
Originally by: Biggess Boobess
Ok I'm getting nowhere fast here, I tried petitioning on this account to get "Sithspawn" password reset as it won't accept my email address. But I can't delete the last petition for ...yes you got it... macro miners (never got sorted wither).
So I can't petition, can't reset, cant do anything. Can't remember if I paid by game timecode or credit card. Dammit really hacked off here.
u can petition multiple times, also u have the account name and registration info
bout the credit card or gtc, a gm will prolly ask more info when proccessed
________________
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Comrade Bobo
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Posted - 2006.01.06 17:53:00 -
[290]
What are we supposed to do if we no longer have the email addy on the account? I still know what it is, but I don't even own the domain anymore.
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Paedri Yakati
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Posted - 2006.01.06 17:53:00 -
[291]
Received the password for one of two of my affected accounts. The following might be useful to some:
- using a gmail address the email appeared normally in my inbox, so it wasn't treated as spam or anything
- I tried to manually retreive my password an hour ago, but the mail I got is the original mail regarding the hacking issue sent by CCP, not the one generated when you retreive your email. The original mail contains the new password while the latter sends you to an url I believe. Also this one mentions the hacking issue: Quote:
We have reason to believe that some account passwords may have been
compromised. Therefore, to fully ensure protection of your account, we have
changed your password to:
So my advice to everyone else: just hold on and be patient for a little while longer.
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Zanek Kraiger
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Posted - 2006.01.06 17:54:00 -
[292]
I SAY AGAIN!! What is ticking me off is that Ive hit the "forgot password" link and Im told the mail will be sent momentarily. What sends me over the edge is that I used the advised "ask a question" route and Im crapping my pants to think i have to wait for 'the next business day' for a response.
I HATE FORUMS!! and that CCP has forced me to spam here in expectation of SOME semblance of customer support is unbearable. Not only do u have my Tytis account to sort out. but my mates; DJ Lightning, Harshdruid,Draconian,Aegir Anshalar,Vanadium,Alexei Djukov, and Adrian Thorgrim to sort out as well.
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Amarria Lightwielder
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Posted - 2006.01.06 17:54:00 -
[293]
got my mail aswell now, yay :)
---
NAGA ShopÖ
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Dray
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Posted - 2006.01.06 17:55:00 -
[294]
ive got 3 accounts reset the password for 1 acc, the passwords they sent me for the other 2 dont work, get it sorted.
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Zanek Kraiger
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Posted - 2006.01.06 17:55:00 -
[295]
3 HOURS NOW!!! GET THIS CRAP SORTED!!!!!
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Kerushi
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Posted - 2006.01.06 17:56:00 -
[296]
Originally by: Comrade Bobo
What are we supposed to do if we no longer have the email addy on the account? I still know what it is, but I don't even own the domain anymore.
petition under the billing, supply all info regarding the account to prove it`s ur`s, doubt it will be a problem to have it changed
________________
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Nee'kita Frist
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Posted - 2006.01.06 17:56:00 -
[297]
http://news.bbc.co.uk/1/hi/technology/4587434.stm
Could that Trojan have anything to do with the recent spate of problems? Everyone whos using windows should be able to update today.
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Zandor3
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Posted - 2006.01.06 17:57:00 -
[298]
I just got sent a 2nd email on the same account to reset.
But none for my other 3 that won't work so out of 7 accounts I have 4 working this one which was reset and emailed. 3 that were never a problem and 3 that are still not working and of course they happen to be my 32mil skill point accounts that do most of my work.
arg:(
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Embattle
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Posted - 2006.01.06 17:57:00 -
[299]
Mine hadn't arrived when I tried to log on, however I just did My Account and then I've forgotten my password and got a temp password within 15 minutes.
-----------
STFU Macromoaners |
Fredou
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Posted - 2006.01.06 17:57:00 -
[300]
a scenario:
GUY AAA = hacker
GUY BBB = eve player
AAA: go see http://gocheck.that.nice.jpg .....
BBB use Internet Explorer so when he try to check the nice screenshot he got an error and tell AAA:
BBB: HEY that screen doesn't work!
AAA: ha oups wait..... ok try again!
BBB: ha it work now... yes it's a nice screenshot
AAA: ok cya
now AAA think: that BBB is stupid now i can see what he type with that nice WMF exploit from microsoft!
see! not soo difficult to infect someone
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Biggess Boobess
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Posted - 2006.01.06 17:57:00 -
[301]
I got told to acces my account and change my email adress.... how can I do that if I can't access my account!!!!! I mean come on guys this is silly.
I have my credit card details, then name of my char, my isp etc... just get my character password back.
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Miri Tirzan
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Posted - 2006.01.06 17:58:00 -
[302]
Yeah, I have my new password and I got my ISK back from the low-life, scum sucking, piece of $h!t that ripped me off.
svetlana - "whining gets you stuff. that is why humans got to the top of the food chain and all the other animals got nerfed."
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Selak Zorander
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Posted - 2006.01.06 18:00:00 -
[303]
Originally by: Zanek Kraiger
3 HOURS NOW!!! GET THIS CRAP SORTED!!!!!
Dude, chill out before you get forum banned.
People have already said it has taken up to 4 hours and longer to get the emails. If you dont have the email after 5 hours then ask a question nicely to have the devs look into it.
The whole "OMG CCP ARE THE SUXOR!!!!!! BLAH BLAH BLAH" does absolutely nothing to help your case.
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Renenutet
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Posted - 2006.01.06 18:00:00 -
[304]
Any chance of an update on the status of the SMTP queue? How many mails are still in the queue or should we have all got the emails now? |
Crazeh
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Posted - 2006.01.06 18:01:00 -
[305]
Well, my email got resetted along with my pw, so i have no means of obtaining a pw now. I petitioned it the regular way and i got a reply after approx 3 hours.
Very good job CCP, i didnt expect anything tonight at all to be honest. It's not solved yet so i cant play or start training (skill finishing 4 hrs ago ftl), but still, fast replies = good job.
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Comrade Bobo
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Posted - 2006.01.06 18:03:00 -
[306]
Originally by: Crazeh
Well, my email got resetted along with my pw, so i have no means of obtaining a pw now. I petitioned it the regular way and i got a reply after approx 3 hours.
Very good job CCP, i didnt expect anything tonight at all to be honest. It's not solved yet so i cant play or start training (skill finishing 4 hrs ago ftl), but still, fast replies = good job.
How exactly did you petition in the regular way? I sent email and did the ask a question thing from the site, and got back an automated response asking for information about my directx setup.
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Eorl
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Posted - 2006.01.06 18:04:00 -
[307]
I have a friend who`s account was locked. And he can`t remember his email this was 2 yeas ago i started his account and have forgot to change email. What should he do about that?
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Capt Hook
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Posted - 2006.01.06 18:04:00 -
[308]
i guess i m just retarded but WTF to avoid this pw disaster just sent out the emails with a temp password out 1st or even only when player attempts to log in he gets an emaail
and if for some reason those are feasible buy some more mail servers as you can ASSUME some other jagoff with attempt to hack accts next week or sooner
I mean C'MON you are going to shortly have a top 500 computing system in place and you cant send out a large batch of emails ?!?
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Udat
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Posted - 2006.01.06 18:05:00 -
[309]
Originally by: Zanek Kraiger
3 HOURS NOW!!! GET THIS CRAP SORTED!!!!!
Repeated spamming of the forums will do nothing but earn you a warning.
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Kerushi
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Posted - 2006.01.06 18:05:00 -
[310]
Originally by: Comrade Bobo
Originally by: Crazeh
Well, my email got resetted along with my pw, so i have no means of obtaining a pw now. I petitioned it the regular way and i got a reply after approx 3 hours.
Very good job CCP, i didnt expect anything tonight at all to be honest. It's not solved yet so i cant play or start training (skill finishing 4 hrs ago ftl), but still, fast replies = good job.
How exactly did you petition in the regular way? I sent email and did the ask a question thing from the site, and got back an automated response asking for information about my directx setup.
that is the standard auto reply u get after every reply
________________
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Messerschmitt facility
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Posted - 2006.01.06 18:07:00 -
[311]
So I understand that only the people that got the password re-sended are in danger and have been haked?
Cause I don't want to change mine. I find it very good
_________________________________
A conclusion is the place where you got tired of thinking...
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Kerushi
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Posted - 2006.01.06 18:07:00 -
[312]
Originally by: Eorl
I have a friend who`s account was locked. And he can`t remember his email this was 2 yeas ago i started his account and have forgot to change email. What should he do about that?
petition and ask for a mail change, give all the account details with the petition and it will be changed without to much problems i think, if they need more info they`ll ask for it
________________
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Zanek Kraiger
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Posted - 2006.01.06 18:08:00 -
[313]
NO dude. CCP's initial response time they gave us was ONE HOUR not 2 or 3 or 5. To tell me or anyone else that a product I am paying for is locked down for an NOW undetermined time is akin to theft and I for one expect reimbursmentif it takes longer than 5 hours. Thats 2 more hours away.
What is ****ing me off is that Ive hit the "forgot password" link and Im told the mail will be sent momentarily. What sends me over the edge is that I used the advised "ask a question" route and Im ****ting my pants to think i have to wait for 'the next business day' for a response.
I HATE FORUMS!! and that CCP has forced me to spam here in expectation of SOME semblance of customer support is unbearable. Not only do u have my Tytis account to sort out. but my mates; DJ Lightning, Harshdruid,Draconian,Aegir Anshalar,Vanadium,Alexei Djukov, and Adrian Thorgrim to sort out as well.
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BillyBong2
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Posted - 2006.01.06 18:08:00 -
[314]
I just asked for my password to be sent to me and it took about 5 minutes. Was able to log in and reset my password.
From the skill tree at least my wallet is still in the shape it was in last night.
Thanks for the heads up CCP.
Siggy by Esturary |
Kerushi
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Posted - 2006.01.06 18:09:00 -
[315]
Originally by: Messerschmitt facility
So I understand that only the people that got the password re-sended are in danger and have been haked?
Cause I don't want to change mine. I find it very good
buggers me, used the same pass on both accounts and only 1 got changed
changed them both toa new pass just incase
________________
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CoolHands Luke
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Posted - 2006.01.06 18:10:00 -
[316]
cannot login my main char due to password reset, didnt receive anything yet, plz send new password to same e-mail address as above account,
kind regards,
LukeSky
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Kerushi
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Posted - 2006.01.06 18:11:00 -
[317]
Edited by: Kerushi on 06/01/2006 18:12:09
Originally by: Zanek Kraiger
NO dude. CCP's initial response time they gave us was ONE HOUR not 2 or 3 or 5. To tell me or anyone else that a product I am paying for is locked down for an NOW undetermined time is akin to theft and I for one expect reimbursmentif it takes longer than 5 hours. Thats 2 more hours away.
What is ****ing me off is that Ive hit the "forgot password" link and Im told the mail will be sent momentarily. What sends me over the edge is that I used the advised "ask a question" route and Im ****ting my pants to think i have to wait for 'the next business day' for a response.
I HATE FORUMS!! and that CCP has forced me to spam here in expectation of SOME semblance of customer support is unbearable. Not only do u have my Tytis account to sort out. but my mates; DJ Lightning, Harshdruid,Draconian,Aegir Anshalar,Vanadium,Alexei Djukov, and Adrian Thorgrim to sort out as well.
and so prolly another 1000 accounts so guess what the queue is heh
ur not the only 1 with the problem but u don`t see them posting like u
ppl are trying to help with q&a in here, plz feel free to make ur own thread
edit: posting here won`t speed it up nway
________________
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Vawzi
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Posted - 2006.01.06 18:11:00 -
[318]
Originally by: BillyBong2
I just asked for my password to be sent to me and it took about 5 minutes. Was able to log in and reset my password.
From the skill tree at least my wallet is still in the shape it was in last night.
How fair. I have been waiting 5h for mine =/
---------------------------------------
/ Vawzi |
CommandCom
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Posted - 2006.01.06 18:14:00 -
[319]
I have a question:
We know that many more than the 57 hacked accounts got their PW reset. That much I did get :-).
But should everybody whose PW did get reset, receive an automated email without intervention or do we all have to request it ourselves (via "password forgotten") ?
CHeers, happily waiting
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BillyBong2
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Posted - 2006.01.06 18:15:00 -
[320]
Originally by: Vawzi
Originally by: BillyBong2
I just asked for my password to be sent to me and it took about 5 minutes. Was able to log in and reset my password.
From the skill tree at least my wallet is still in the shape it was in last night.
How fair. I have been waiting 5h for mine =/
Now to be fair, I requested it also when I found out about it. Went to lunch, nothing in my inbox. Came here see long waits, tried it again. So I have been waiting probably 2 hours since I requested it the first time.
Siggy by Esturary |
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Zyphoid Process
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Posted - 2006.01.06 18:15:00 -
[321]
Chuck Norris does not ask for password resets. Chuck Norris just stares at the server untill it gives him a new password.
Zyphoid Process
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Selak Zorander
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Posted - 2006.01.06 18:17:00 -
[322]
Originally by: Zanek Kraiger
NO dude. CCP's initial response time they gave us was ONE HOUR not 2 or 3 or 5. To tell me or anyone else that a product I am paying for is locked down for an NOW undetermined time is akin to theft and I for one expect reimbursmentif it takes longer than 5 hours. Thats 2 more hours away.
What is ****ing me off is that Ive hit the "forgot password" link and Im told the mail will be sent momentarily. What sends me over the edge is that I used the advised "ask a question" route and Im ****ting my pants to think i have to wait for 'the next business day' for a response.
I HATE FORUMS!! and that CCP has forced me to spam here in expectation of SOME semblance of customer support is unbearable. Not only do u have my Tytis account to sort out. but my mates; DJ Lightning, Harshdruid,Draconian,Aegir Anshalar,Vanadium,Alexei Djukov, and Adrian Thorgrim to sort out as well.
that was their initial guess back when this thread was 3 pages long. Just look at some of the replys. People are saying it has taken up to 4 hours to recieve the email (some faster). I got one in about 3 hours. I am still waiting on a second one and that second account had the request in first. am I worried no, ill get the email and things will be ok. As posted by UDAT above you are looking to get yourself warned and potentially banned from the forums if you keep posting the way you are.
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Fester Addams
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Posted - 2006.01.06 18:17:00 -
[323]
Finally got my password mail, I sincerelly hope I got my mail last of all who had this problem today, that way everyone else would have got theirs already.
If you have not then I feel for you and hope you will get yours soon.
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Kerushi
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Posted - 2006.01.06 18:17:00 -
[324]
Originally by: CommandCom
I have a question:
We know that many more than the 57 hacked accounts got their PW reset. That much I did get :-).
But should everybody whose PW did get reset, receive an automated email without intervention or do we all have to request it ourselves (via "password forgotten") ?
CHeers, happily waiting
from what i got from ov`s post is that every one was send a automated mail
tho, i only recieved a pass mail from my own request, never the automated one some people got so it might not be a bad idea to request it if non has arrived
just note the queue might go up again if every who hasn`t recieved it goes for it (or again)
________________
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Zanek Kraiger
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Posted - 2006.01.06 18:17:00 -
[325]
You foolish little sheep. How can you sit back and so patiently be lead over the cliff of bad and abusive customer support? And now I get warned that Im spamming and about to get banned in response faster than my mail gets sent out? Screw u guys!!. In an hour I fuklly expect time reimbursed!
What is ****ing me off is that Ive hit the "forgot password" link and Im told the mail will be sent momentarily. What sends me over the edge is that I used the advised "ask a question" route and Im ****ting my pants to think i have to wait for 'the next business day' for a response.
I HATE FORUMS!! and that CCP has forced me to spam here in expectation of SOME semblance of customer support is unbearable. Not only do u have my Tytis account to sort out. but my mates; DJ Lightning, Harshdruid,Draconian,Aegir Anshalar,Vanadium,Alexei Djukov, and Adrian Thorgrim to sort out as well.
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Minsc
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Posted - 2006.01.06 18:18:00 -
[326]
I have a hotmail account and just got my password reset email. my account name starts with a letter that is high-up in the alphabet so if they are going alphabetically and your username starts with one of the later letters in the alphabet you may have to wait awhile, mine took about 3 or 4 hours.
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Kelly McShinra
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Posted - 2006.01.06 18:18:00 -
[327]
To all the people screaming "OMGACCOUNTREFUND", take a chill pill. ****zat happens, may as well get on with your life until its fixed. Screaming for one days refund is akin to screaming to get back, what, 25 or 50 pence? Get a life
-Bazman
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Selak Zorander
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Posted - 2006.01.06 18:18:00 -
[328]
Originally by: Zanek Kraiger
You foolish little sheep. How can you sit back and so patiently be lead over the cliff of bad and abusive customer support? And now I get warned that Im spamming and about to get banned in response faster than my mail gets sent out? Screw u guys!!. In an hour I fuklly expect time reimbursed!
What is ****ing me off is that Ive hit the "forgot password" link and Im told the mail will be sent momentarily. What sends me over the edge is that I used the advised "ask a question" route and Im ****ting my pants to think i have to wait for 'the next business day' for a response.
I HATE FORUMS!! and that CCP has forced me to spam here in expectation of SOME semblance of customer support is unbearable. Not only do u have my Tytis account to sort out. but my mates; DJ Lightning, Harshdruid,Draconian,Aegir Anshalar,Vanadium,Alexei Djukov, and Adrian Thorgrim to sort out as well.
have fun with your forum ban then since you seem to want one of those.
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Kerushi
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Posted - 2006.01.06 18:20:00 -
[329]
Originally by: Minsc
I have a hotmail account and just got my password reset email. my account name starts with a letter that is high-up in the alphabet so if they are going alphabetically and your username starts with one of the later letters in the alphabet you may have to wait awhile, mine took about 3 or 4 hours.
that might be a good explenation why it takes so long for some and why some get it relativly fast
________________
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LORD VALE
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Posted - 2006.01.06 18:21:00 -
[330]
Im getting this on my other account??????
Your password could not be reset. The url you followed is either incorrect, has been used or has expired.
Its the DARKVALE one Oveur thx
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|
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Kerushi
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Posted - 2006.01.06 18:22:00 -
[331]
Originally by: LORD VALE
Im getting this on my other account??????
Your password could not be reset. The url you followed is either incorrect, has been used or has expired.
Its the DARKVALE one Oveur thx
try requesting a new pass reset or petition is the only thing i can think of
________________
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LORD VALE
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Posted - 2006.01.06 18:23:00 -
[332]
Originally by: Kerushi
try requesting a new pass reset or petition is the only thing i can think of
yeah i did, still got same again, and still waiting on petition. :-) thx
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Atar
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Posted - 2006.01.06 18:25:00 -
[333]
I understand why they did this and I am glad they did, but I do beleive the how it was handled was a bit subpar, not to mention that my petition from about 4 or 5 days ago still has been unresponded too, I am a patient person but it is getting on my nerves. Of course also I happend to take today off from work, and had the morning to spend home, so this didn't help either. I am by no means ranting, I'm just expressing my disappointment.
http://home.comcast.net/~jasonn/atar1.jpg
Custom sigs for 5mil - evemail me
Maximum signature image dimensions are 400*120 pixels and 24,000 bytes - Udat |
Zanek Kraiger
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Posted - 2006.01.06 18:26:00 -
[334]
Sure ban me, take away the last unresponsive means of getting heard. As it is enough people whine on forums and see a change.. Im only expecting the same results. Leave me alone on my cardboard soap box!! Send the mails get your jobs done.
Not only do u have my Tytis account to sort out. but my mates; DJ Lightning, Harshdruid,Draconian,Aegir Anshalar,Vanadium,Alexei Djukov, and Adrian Thorgrim to sort out as well.
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DARKVALE
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Posted - 2006.01.06 18:27:00 -
[335]
im here now thanks for that very quick response :-)
thanks :-)
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Dunam Calladas
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Posted - 2006.01.06 18:28:00 -
[336]
Originally by: Zanek Kraiger
You foolish little sheep. How can you sit back and so patiently be lead over the cliff of bad and abusive customer support?
Foolish little sheep, huh? Well here's a thought: If you don't like it then LEAVE. It's that simple. Thank CCP for taking the time to take care of us. This foolish little sheep would rather have a cautious sheephearder than a sleeping one leaving us to the cyber-wolves that are out there.
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Kerushi
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Posted - 2006.01.06 18:28:00 -
[337]
Originally by: Atar
I understand why they did this and I am glad they did, but I do beleive the how it was handled was a bit subpar, not to mention that my petition from about 4 or 5 days ago still has been unresponded too, I am a patient person but it is getting on my nerves. Of course also I happend to take today off from work, and had the morning to spend home, so this didn't help either. I am by no means ranting, I'm just expressing my disappointment.
know the feeling, but better they did it this way then of it escelating and a serious mess wich would have taken a few days to resolve
________________
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Kunoichi
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Posted - 2006.01.06 18:31:00 -
[338]
just received my reset-email
.
.
.
/me happy ;-)
greets
___________________
Kunoichi
-think different- |
Lioness Ward
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Posted - 2006.01.06 18:34:00 -
[339]
1 down 1 to go ty ccp |
Kerushi
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Posted - 2006.01.06 18:34:00 -
[340]
Originally by: Zanek Kraiger
Sure ban me, take away the last unresponsive means of getting heard. As it is enough people whine on forums and see a change.. Im only expecting the same results. Leave me alone on my cardboard soap box!! Send the mails get your jobs done.
Not only do u have my Tytis account to sort out. but my mates; DJ Lightning, Harshdruid,Draconian,Aegir Anshalar,Vanadium,Alexei Djukov, and Adrian Thorgrim to sort out as well.
what if ur account was affected with all ur stuff given away and ready to go to the great biomass god in the recycling bin like for some people?
just be happy it`s a few hours instead a few days, there is a way to post cunstructive angry posts then just a rant, **** happens just not as serious as this befor
________________
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Zanek Kraiger
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Posted - 2006.01.06 18:35:00 -
[341]
Out of all my angry responses I did give CCP props for responding to hacking attempts and stifeling it. Yet my issue is that they had not the foresight to get on the mail system about the affected accounts before people were allowed back onto Tranquility.
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Tenebron
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Posted - 2006.01.06 18:37:00 -
[342]
got my reset mail now after 4 hours of waiting so its a matter of time untill all will get the mail.
b patient ppl, things are on the right track
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Hal2
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Posted - 2006.01.06 18:39:00 -
[343]
Originally by: Zanek Kraiger
Sure ban me, take away the last unresponsive means of getting heard. As it is enough people whine on forums and see a change.. Im only expecting the same results. Leave me alone on my cardboard soap box!! Send the mails get your jobs done.
Not only do u have my Tytis account to sort out. but my mates; DJ Lightning, Harshdruid,Draconian,Aegir Anshalar,Vanadium,Alexei Djukov, and Adrian Thorgrim to sort out as well.
/me wonders if he gets this upset if the prize in the cereal box is missing?
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Atar
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Posted - 2006.01.06 18:39:00 -
[344]
Originally by: Atar
Maximum signature image dimensions are 400*120 pixels and 24,000 bytes - Udat
And maybe you'd like to explain how its breaking those rules as it is sized 400*120 and 22.7K
http://home.comcast.net/~jasonn/atar1.jpg
Custom sigs for 5mil - evemail me
Maximum signature image dimensions are 400*120 pixels and 24,000 bytes - Udat |
Kerushi
|
Posted - 2006.01.06 18:39:00 -
[345]
Originally by: Zanek Kraiger
Out of all my angry responses I did give CCP props for responding to hacking attempts and stifeling it. Yet my issue is that they had not the foresight to get on the mail system about the affected accounts before people were allowed back onto Tranquility.
no one could have though that such a large amount of mails would ever be needed to be sent out asap unlike normal mails wich are queued in batched
agree with u as many ppl will but nothing to about it as evey one needs the mail asap, nice post
________________
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Hellspawn01
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Posted - 2006.01.06 18:42:00 -
[346]
I just received my new password. Thanks. Being not able to login is kinda scary after 2 years of eve
VIVA LA EVE!!
------
BlogÖ |
Kerushi
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Posted - 2006.01.06 18:43:00 -
[347]
Originally by: Hal2
/me wonders if he gets this upset if the prize in the cereal box is missing?
help thread, not flame thread...
________________
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Yama Booshi
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Posted - 2006.01.06 18:43:00 -
[348]
Right, there is no need to request a password reset on the account management page as you will automatically will be sent a new password if your account has been 'locked'. Granted, it does take a while, but that is to be expected under these circumstances (mailing about 20k users is proving to be a heavy load for the CCP mailserver, as Oveur stated earlier.
I have now received 2 mails with password reset. The first one I received was a result of me requesting a password reset, the second the automatic mail.
So, please be patient and give CCP some slack, as I'm sure they are a lot more stressed out by this whole hacking lark then you loosing a few hours of skilltraining/playing time.
It would be nice to have a decent explanation of what happened though after this situation has been resolved.
Rgrds,
Yama |
Beautifull Adonis
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Posted - 2006.01.06 18:48:00 -
[349]
The present situation looks like a single SMTP-queue getting stucked at unreachable recipients. MS software is (as usual) prone to this with one SMTP-queue (and I think you can not add more queues). Sendmail and Postfix start one additional queue every 5-60min (depends on your setup) and you can start addional queues with "sendmail -q" (yepp, even on postfix). Start one thousand queues and you will deliver around 10.000 mails per second. Tested on the biggest ISPs of germany.
Also I would have suggested the use of the program bulk_mailer which is able to lower the traffic a lot and increase performance even more. In fact in 1999 we used a 486dx2-66/32MB to send out around 20.000 autogenerated mails a day and that took only 0,1% of the machines resources.
Btw, wrangling the SMTP-Envelope before delivering is pretty lame and doesn't do good to anyone (in other words, its unprofessional and stupid):
Received: from localhost (sword [127.0.0.1])
by sword.x.rfc1918 (Postfix) with ESMTP id AA33412CFD5
for <x@localhost>; Fri, 6 Jan 2006 19:13:55 +0100 (CET)
X-Original-To: [email protected]
Delivered-To: [email protected]
Received: from mail.x.com
by localhost with POP3 (fetchmail-5.9.11)
for x@localhost (single-drop); Fri, 06 Jan 2006 19:13:55 +0100 (CET)
Received: from rip.simnet.is (rip.simnet.is [157.157.130.50])
by x8.x.com (Postfix) with ESMTP id 2219123400D
for <[email protected]>; Fri, 6 Jan 2006 19:10:04 +0100 (CET)
Received: from rip.simnet.is ([157.157.130.50] [157.157.130.50]) by rip.simnet.is with ESMTP; Fri, 6 Jan 2006 18:02:38 Z
Received: from eve-online.com ([87.237.32.254] [87.237.32.254]) by rip.simnet.is with ESMTP; Fri, 6 Jan 2006 18:02:37 Z
Don't wonder about bad performance when using bad software with bad configuration.
"Your Dual Light Beam Laser I perfectly strikes nad211 [XT], wrecking for 31.6 damage."
"Take your dying with some seriousness, however. Laughing on the way to your execution is not generally understood by less advanced life forms, and they'll call you crazy." -- Messiah's Handbook: Reminders for the Advanced Soul"
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Alustrious Killer
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Posted - 2006.01.06 18:49:00 -
[350]
What do I do if my contact details were not set correctly? I have recently changed to comcast from bellsouth and havnt had the time to update my email. Is there any other way of finding my new password without having to go through the long and agonizing process of "Ask A Question"?
Planek
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Zanek Kraiger
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Posted - 2006.01.06 18:49:00 -
[351]
WOW, guess what.. I got my mail finally. Am I happy? NO. Do i still want the prize in the cerial box?! YES. and am I still concerned that CCP knows how to do its job when they are getting paid to? FOR ******* DAMN SURE!!!
But Im happy I dont have to bother with forums anymore so screw you all Im going home... and Im takeing my eve with me
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The Melter
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Posted - 2006.01.06 18:50:00 -
[352]
my bro who owns implanted has been waiting like 6 hours now for his new pass,at least he is being patient,hes gettin a bit ****ed off now tho
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CommandCom
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Posted - 2006.01.06 18:52:00 -
[353]
As a systems admin myself I couldn't agree more:
If you haven't received your initial eMail yet, be patient (haven't received mine either) especially if you have more than one account.
Leave the system to sort out itself, at least give it 12-24 hours even if this is a painful loss of skilling time.
By tomorrow morning the systems should have gotten rid of the current (over-)load and you will have your eMails in no time ...
CHeers
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GigaIndy
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Posted - 2006.01.06 18:52:00 -
[354]
Im confused, one of my accounts passwords were reset.....
I havnt got an email yet, and i cant log into account management to change password, cause erm password has been reset!
So what do i do? just sit back and wait?
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CommandCom
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Posted - 2006.01.06 18:55:00 -
[355]
>>The present situation looks like a single SMTP-queue getting stucked at unreachable recipients. MS software is (as usual) prone to this with one SMTP-queue (and I think you can not add more queues).>>
This is kneejerk anti-M$ bullsh%t, but this is neither the time nor the place to go down that Stargate ;-)=)
CHeers
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Lawman
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Posted - 2006.01.06 18:55:00 -
[356]
Originally by: GigaIndy
Im confused, one of my accounts passwords were reset.....
I havnt got an email yet, and i cant log into account management to change password, cause erm password has been reset!
So what do i do? just sit back and wait?
yup....its boll ox in it
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CommandCom
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Posted - 2006.01.06 18:57:00 -
[357]
I just DID get my email (no intervention) - lets see if it works :-)=)
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mandaro
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Posted - 2006.01.06 18:58:00 -
[358]
Ok there is only one problem here. Two of my accounts have obviously had thier email acct info changed because neither are accepting the proper email as a match. I had just reactivated one of the accounts last night so I know for a fact that everything was fine. What are you going to do about this now? Those of us who have had thier emails changed are just screwed now? Sorry but after almost 3 years of dealing with ccp I have run into too many faults with thier "customer service" department. I think its time to bring this whole thing to a wrap and cancel my three accounts. Its something I've already contemplated and this just helps me along. Thanks CCP for what you have tried to do. Too bad you dropped the ball yet again. |
Kerushi
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Posted - 2006.01.06 19:01:00 -
[359]
Edited by: Kerushi on 06/01/2006 19:00:55
Originally by: Zanek Kraiger
WOW, guess what.. I got my mail finally. Am I happy? NO. Do i still want the prize in the cerial box?! YES. and am I still concerned that CCP knows how to do its job when they are getting paid to? FOR ******* DAMN SURE!!!
But Im happy I dont have to bother with forums anymore so screw you all Im going home... and Im takeing my eve with me
________________
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Talkietoaster
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Posted - 2006.01.06 19:02:00 -
[360]
YES, it did work, so I am back in business ...
I did get my eMail with no intervention on my behalf (after a long long looooooong wait, 4-5 hours), so I recommend to all other waiting users to just sit it out ...
... only interven if you havent heard from ccp in more than 12 hours
CHeers
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meoff
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Posted - 2006.01.06 19:02:00 -
[361]
Originally by: Kerushi
Originally by: Hal2
/me wonders if he gets this upset if the prize in the cereal box is missing?
help thread, not flame thread...
Did you even read any of his previous msgs?
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Kerushi
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Posted - 2006.01.06 19:03:00 -
[362]
Originally by: mandaro
Ok there is only one problem here. Two of my accounts have obviously had thier email acct info changed because neither are accepting the proper email as a match. I had just reactivated one of the accounts last night so I know for a fact that everything was fine. What are you going to do about this now? Those of us who have had thier emails changed are just screwed now? Sorry but after almost 3 years of dealing with ccp I have run into too many faults with thier "customer service" department. I think its time to bring this whole thing to a wrap and cancel my three accounts. Its something I've already contemplated and this just helps me along. Thanks CCP for what you have tried to do. Too bad you dropped the ball yet again.
no ur not, petition with the account details of the account and have the mail changed
________________
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Kerushi
|
Posted - 2006.01.06 19:04:00 -
[363]
Originally by: meoff
Originally by: Kerushi
Originally by: Hal2
/me wonders if he gets this upset if the prize in the cereal box is missing?
help thread, not flame thread...
Did you even read any of his previous msgs?
yea i`ve read all the posts
________________
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Vandar Broheem
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Posted - 2006.01.06 19:09:00 -
[364]
Edited by: Vandar Broheem on 06/01/2006 19:14:01
Just got my email, after almost 5 hours. I was one of the "lucky" ones who didn't get hacked I just got my play time nerfed.
4.5 hours of boredom ftl!!
Working for an ISP that sends 10,000+ billing emails every month to its subscribers, I have to wonder about the quality of the CCP email server. Ours is by no means top of the line and it only takes 30 minutes on a bad day to send it's queue.
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Kerushi
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Posted - 2006.01.06 19:12:00 -
[365]
18:58 (EVT) original ccp pass change mail recieved
it`s coming, it`s coming
________________
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mandaro
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Posted - 2006.01.06 19:12:00 -
[366]
Edited by: mandaro on 06/01/2006 19:14:21
Originally by: Kerushi
no ur not, petition with the account details of the account and have the mail changed
Petition to "Other"? We all know how that goes.
Bah its too bad I cant even log in to cancel my subscriptions
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Kerushi
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Posted - 2006.01.06 19:15:00 -
[367]
Edited by: Kerushi on 06/01/2006 19:15:40
Originally by: mandaro
Originally by: Kerushi
no ur not, petition with the account details of the account and have the mail changed
Petition to "Other"? We all know how that goes.
nope
billing&account -> update account information
still might take abit with their queue but alot sooner then other
________________
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Crazeh
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Posted - 2006.01.06 19:19:00 -
[368]
Originally by: Kerushi
Edited by: Kerushi on 06/01/2006 19:15:40
Originally by: mandaro
Originally by: Kerushi
no ur not, petition with the account details of the account and have the mail changed
Petition to "Other"? We all know how that goes.
nope
billing&account -> update account information
still might take abit with their queue but alot sooner then other
What Kerushi says^^
Recieved a proper reply after 3-4hours when i petitioned to the billing&account section. Getting a weeee bit annoyed atm though cause i HATE losing out on trainingtime ;/
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Rawthorm
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Posted - 2006.01.06 19:20:00 -
[369]
I sugest that all the people whining and *****ing in this thread be put on a special list and next time there is a security issue, the users on that list become exempt from any security measures CCP take.
Logging on to find all their assets gone will change their tone...
-----
Current Faction Stats:
KIA: 3 Navy Issue Ravens, 1 Rattlesnake
Sold: 8 Navy Issue Ravens
In Use: 1 Navy Issue Raven
For Sale: 0 Navy Issue Ravens |
iqplayer
|
Posted - 2006.01.06 19:24:00 -
[370]
Edited by: iqplayer on 06/01/2006 19:24:07
(Constructively) The problem with this chain of events, was that, while trying to sa***uard our accounts, they have caused many, many players more trouble than was necessary. They changed 1000's of passwords when the only way to reset password had issues. They used the original email addresses even when players had updated them. In fact, this may be part of the reason the emails that could be delivered are taking so long; buried under the tidal wave of nonworking and returned emails.
Honestly, I understand the need to protect accounts. But before thousands of passwords were changed automatically, a reliable method for resetting passwords should have been put in place. Emails should have been directed to current addresses, or at the very least, addresses which had not been changed within the last XX hours (being the time since the hacking activity was noticed). IMHO, this was a knee jerk reaction that has caused a lot of regular, paying customers a lot of grief. Think about it, worst case scenario, if my account had been hacked - I would have been playing, online, waiting on a petition to return my stuff. Instead, I'm offline with that character, waiting for a petition to return not only my stuff, but my whole account.
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iqplayer
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Posted - 2006.01.06 19:25:00 -
[371]
Originally by: Rawthorm
I sugest that all the people whining and *****ing in this thread be put on a special list and next time there is a security issue, the users on that list become exempt from any security measures CCP take.
Logging on to find all their assets gone will change their tone...
Let me guess - either your accounts weren't locked out, or you have already gotten them back? Atm, as far as I'm concerned, I've not only lost my stuff, I've lost my whole account.
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Lillith Blackheart
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Posted - 2006.01.06 19:27:00 -
[372]
Quote:
CCP's initial response time they gave us was ONE HOUR not 2 or 3 or 5.
So let's see, they said one hour, it was down for three, that means they'd owe you for two hours? Ok, lemme see here, 744 hours in this month, $15 for 744 hours translates to. . . . . .
They owe you $0.04 for your troubles.
Me.
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iqplayer
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Posted - 2006.01.06 19:31:00 -
[373]
Originally by: Lillith Blackheart
Quote:
CCP's initial response time they gave us was ONE HOUR not 2 or 3 or 5.
So let's see, they said one hour, it was down for three, that means they'd owe you for two hours? Ok, lemme see here, 744 hours in this month, $15 for 744 hours translates to. . . . . .
They owe you $0.04 for your troubles.
Me.
Forget the money, I was unable to use two of my characters for 3 hours and 1 still unusable, meanwhile my corp had scheduled (and I'd taken time to attend) a mining op in 0.0. The character that is still locked out was the tank, so the entire op was delayed for 2 hours. I'm not even sure I can calculate an isk figure, but so far it should be around a couple hundred million isk......
Dunno why I am replying though, as those replying in this manner obviously are not sympathetic to this situation.
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Qutsemnie
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Posted - 2006.01.06 19:32:00 -
[374]
Edited by: Qutsemnie on 06/01/2006 19:33:44
Having gone through this process i have this to say:
Let me get this straight if anyone hacks or engineers my username they can get control of my password?
Because my username isnt of a secure sort. And further doesnt it kind of defeat the point of a password if your just going to hand out new passwords to anyone submitting a username?
If i was looking for a vulnerability in your system it would be people using http software to try combinations on your usernames with a free email address knowing if they accidently guess one then they get the account.
Or maybe i just interpreted that reset screen wrong since i didnt try typing in an email not associated with the account.
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iqplayer
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Posted - 2006.01.06 19:36:00 -
[375]
Originally by: Qutsemnie
Edited by: Qutsemnie on 06/01/2006 19:33:44
Having gone through this process i have this to say:
Let me get this straight if anyone hacks or engineers my username they can get control of my password?
Because my username isnt of a secure sort. And further doesnt it kind of defeat the point of a password if your just going to hand out new passwords to anyone submitting a username?
If i was looking for a vulnerability in your system it would be people using http software to try combinations on your usernames with a free email address knowing if they accidently guess one then they get the account.
Or maybe i just interpreted that reset screen wrong since i didnt try typing in an email not associated with the account.
It not only has to be associated with the account but apparently has to be the original email used to setup the account, regardless of whether it has changed since, or for how long.
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Kerushi
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Posted - 2006.01.06 19:36:00 -
[376]
just thought to add it in here after seeing the post:
Originally by: Dakath
Edited by: Dakath on 06/01/2006 18:39:25It seems that due to the password problem many people cannot access their accounts and worse yet, they have a dead email address.
I logged on to change passwords and check to make sure the right email was in there. It was. However somehow the birthdate was wrong. I corrected that immediately.
If you can still log into "My Account", do it now. Make sure your email is correct. Make sure your birthdate and other info is correct as these are the things that prove that you are the person who owns your account.
Again, make sure that email is correct. If your password is changed as a security precaution and CCP does not have your correct email address you will have a big problem.
Change your password while you are at it.
Good luck all. Except for the jerks who created this problem in the first place. I hope CCP catches them and sues them unto bankruptcy.
________________
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Sareas
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Posted - 2006.01.06 19:38:00 -
[377]
Originally by: Oveur
Note: If your password has been reset and your email hasn't arrived yet, you can manually reset your password again through account management. Please allow up to an hour before the new password is sent due to the added load.
How can you manually reset the password in account management when you can't log into account management because CCP has reset the password?
All i could get into with my other (reset) account was "forgot password" option, which I did, in the hope CCP would send me the new one. But it's been 2 hours and still nothing
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Lustralis
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Posted - 2006.01.06 19:39:00 -
[378]
Well this account was okay, but my other account I cannot login with. I can't request the password either, because I think it's going to an email address that is now out of service (I moved house in July and moved cable provider, hence lost the email address!). I sent a petition via. this character though. This is all a bit of a ****er I have to admit.
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mandaro
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Posted - 2006.01.06 19:40:00 -
[379]
Edited by: mandaro on 06/01/2006 19:41:56
Originally by: Crazeh
Originally by: Kerushi
Edited by: Kerushi on 06/01/2006 19:15:40
Originally by: mandaro
Originally by: Kerushi
no ur not, petition with the account details of the account and have the mail changed
Petition to "Other"? We all know how that goes.
nope
billing&account -> update account information
still might take abit with their queue but alot sooner then other
What Kerushi says^^
Recieved a proper reply after 3-4hours when i petitioned to the billing&account section. Getting a weeee bit annoyed atm though cause i HATE losing out on trainingtime ;/
Yes and in the mean time whoever changed the email addy now has the new pass if it has been sent. This is just a great big failure. And as for the guy whinning about other's whinning....heh if the shoe fits. |
Qutsemnie
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Posted - 2006.01.06 19:40:00 -
[380]
Ahh thanks iqplayer. everything gtg then! I thought that sounded to silly to be real~
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Lyah Moonshade
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Posted - 2006.01.06 19:40:00 -
[381]
When the dust has settled a bit in this matter I'd still like to hear (read) from CCP how that security compromise could have happened in the first place and if they have learnt their lesson.
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Lillith Blackheart
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Posted - 2006.01.06 19:42:00 -
[382]
Quote:
Dunno why I am replying though, as those replying in this manner obviously are not sympathetic to this situation.
Trust me, I'm sympathetic to your situation, man. I'd had similar problems back in EQ days and in the SWG days. Similar but different, because I had to deal with SOE via email in order to solve it, because their support and billing sections are completely and utterly worthless, and my account was deactivated due to a misplaced petition. Aren't they wonderful?
Anyway. I'm sympathetic, and completely understand the frustration you're expressing, I just think that people demanding their money back really need to bear in mind what they're really asking for in the grand scheme of things. It's a tiresome kneejerk response, especially to a company that regularly bends over backwards to attempt to help out its playerbase, like CCP does.
It's an inconvenience, and it's terribly frustrating when stuff was planned to happen, but it happens, and no matter how frustrated one gets and how much isk one may or may not have lost, it's still just a game.
Don't think my sarcasm in response to an absurd demand is a lack of sympathy to any- or everyone affected.
Me.
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Malken
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Posted - 2006.01.06 19:45:00 -
[383]
finally working again
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Oveur
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Posted - 2006.01.06 19:46:00 -
[384]
We're still here, going over the situation. Some of the emails are still going out. If you still haven't recieved your email, do a forgot password request on account management.
If you have tried that and waited 4 hours like me, send a petition through the billing queue.
Senior Producer
EVE Online
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Kerushi
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Posted - 2006.01.06 19:47:00 -
[385]
Originally by: mandaro
Yes and in the mean time whoever changed the email addy now has the new pass if it has been sent. This is just a great big failure.
that`s another problem a dev needs to reply to, but what can we do besides petition it asap to have the account info changed?
yes, i`m lucky not to have ever changed my email and have both accounts back for hours so i can`t say how it must feel besides crap
________________
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Mr Feltcher
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Posted - 2006.01.06 19:52:00 -
[386]
Oveur what to do if the website says your email addy/username is not recognised??? sent petitions allready BUT nothing so far...
A few words of help would go a long a way for a PANICKING account holder |
iqplayer
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Posted - 2006.01.06 19:52:00 -
[387]
Originally by: Lillith Blackheart
Trust me, I'm sympathetic to your situation, man. I'd had similar problems back in EQ days and in the SWG days.
.....
Don't think my sarcasm in response to an absurd demand is a lack of sympathy to any- or everyone affected.
Me.[/quote
My apologies then, still my points remains, that while the immediate demands for money are rather pointless, the thought behind them- that CCP has caused a loss of use for many characters, with inadequate preparations to handle the situation - remains.
To be quite honest, it remains to be seen what the whole effect of this could be, but I don't think it's out of the question that whole accounts could be lost because of this.
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Oveur
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Posted - 2006.01.06 19:54:00 -
[388]
Originally by: Mr Feltcher
Oveur what to do if the website says your email addy/username is not recognised??? sent petitions allready BUT nothing so far...
A few words of help would go a long a way for a PANICKING account holder
Petitions take a long time to be replied to at the moment. If it says it doesn't recognize your email, it because the email you enter does not match the email which is assoicated with your account.
Senior Producer
EVE Online
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Kerushi
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Posted - 2006.01.06 19:54:00 -
[389]
Originally by: Mr Feltcher
Oveur what to do if the website says your email addy/username is not recognised??? sent petitions allready BUT nothing so far...
A few words of help would go a long a way for a PANICKING account holder
ur email might have been changed
petition trough the "ask question" and ask for a email change under "billing&account" -> "updating account information"
do this just to be sure if u get the unable to find account error asap, maybe they can reset the pass and give u the info aswell
________________
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mandaro
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Posted - 2006.01.06 19:54:00 -
[390]
Ok so I go through the whole petition thing and it says error no subject line....well it had a damn subject. So I type the whole thing over again, check to make sure everything is ok, and wham I get this crap:
Fatal error: Call to undefined function: print_charset() in /cgi-bin/eve_online.cfg/scripts/enduser/acct_new_mb.php on line 21
Gotta love it!!!
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Kerushi
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Posted - 2006.01.06 19:55:00 -
[391]
Originally by: mandaro
Ok so I go through the whole petition thing and it says error no subject line....well it had a damn subject. So I type the whole thing over again, check to make sure everything is ok, and wham I get this crap:
Fatal error: Call to undefined function: print_charset() in /cgi-bin/eve_online.cfg/scripts/enduser/acct_new_mb.php on line 21
Gotta love it!!!
err..
________________
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Kerushi
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Posted - 2006.01.06 20:02:00 -
[392]
Originally by: Kurenina
ERROR: The entered username or e-mail is incorrect, no match found.
Now what?
Do I have to send an email to customer support so that they can tell me they have no record of a problem, and thus I lose Kurenin forever?
said by a few several times back but"
petition trough the "ask question" and ask for a email change under "billing&account" -> "updating account information"
just add the account info with the petition
________________
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Mr Feltcher
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Posted - 2006.01.06 20:02:00 -
[393]
ok now im REALLY panicking awaiting new pw on 1 account and i cant request new pw for my main as it wont accept my email address, which happens to be the same on both my accounts! why would it accept it on one account and not the other????
in the mean time i have NO way of knowing if i have been hacked or not and untill my new pw comes through for my second account im relegated to posting/inquireing with a friend's account....
Thanks for the words of reply though, very much appreciated |
Malius
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Posted - 2006.01.06 20:14:00 -
[394]
Also realize that it is after business hours where they are located, and if nothing has changed recently they do not work on weekends, so if like me you have a second account with old email info, your not gonna get it fixed till Monday sometime.
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Kerushi
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Posted - 2006.01.06 20:15:00 -
[395]
Originally by: Malius
Also realize that it is after business hours where they are located, and if nothing has changed recently they do not work on weekends, so if like me you have a second account with old email info, your not gonna get it fixed till Monday sometime.
there are allways gm`s around
________________
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Fester Addams
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Posted - 2006.01.06 20:15:00 -
[396]
Hmm, I have a question.
A while back I got my password change mail and as it told me to change password from the randomly generated by CCP I did.
As you can see due to me being able to post here I do know what the new password is but I cant seem to get in on tranq with it.
Is there any delay before the new password goes active on there or are there characters you may not use for the game that this webpage accepts?
I an at this moment rather anoyed that I have not been able to get in yet and its hours since I got my mail and changed the password.
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mandaro
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Posted - 2006.01.06 20:18:00 -
[397]
Originally by: Eris Discordia
mandaro, perhaps you can type it out in word and copy paste it? I know some forms on the website time out if you type a lot of text ( example isd applications)
Please all be patient and have a little faith, everything will be back to normal again. I even got back
Yeah well now I have tried it in game 3 times and out of game twice every time the same error WTF!!!!! Where in there does it say anything about timing out? |
Kerushi
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Posted - 2006.01.06 20:18:00 -
[398]
Originally by: Fester Addams
Hmm, I have a question.
A while back I got my password change mail and as it told me to change password from the randomly generated by CCP I did.
As you can see due to me being able to post here I do know what the new password is but I cant seem to get in on tranq with it.
Is there any delay before the new password goes active on there or are there characters you may not use for the game that this webpage accepts?
I an at this moment rather anoyed that I have not been able to get in yet and its hours since I got my mail and changed the password.
it worked immidiatly for me so i have no clue
________________
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Fester Addams
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Posted - 2006.01.06 20:20:00 -
[399]
Originally by: Kerushi
it worked immidiatly for me so i have no clue
Hmm maby I should try another password then, could be I use some character that is not allowed unintentionally.
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Dr Cball
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Posted - 2006.01.06 20:21:00 -
[400]
are the 'hacked' accounts related somehow, as in same corp, alliance?
Is this a result of phishing or was it a 'real' hack into the servers??
Only reason I want this clarified is CCP has my CC# in their DB and I want to know if it should be changed to a fake number ASAP or what.
So a simple answer to :
Was CCP DB hacked, or was it something else? (let it be something else <prays>)
anywhooo, good luck CCP, prosecute the offender(s) if you can.
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iqplayer
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Posted - 2006.01.06 20:21:00 -
[401]
Originally by: Fester Addams
Hmm, I have a question.
A while back I got my password change mail and as it told me to change password from the randomly generated by CCP I did.
As you can see due to me being able to post here I do know what the new password is but I cant seem to get in on tranq with it.
Is there any delay before the new password goes active on there or are there characters you may not use for the game that this webpage accepts?
I an at this moment rather anoyed that I have not been able to get in yet and its hours since I got my mail and changed the password.
Fester, they did say to change that temporary password immediately after receiving the mail, so you might try logging in to the 'My Account' Section and changing it yourself, then see if you can log in to the game.
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Tgaru
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Posted - 2006.01.06 20:22:00 -
[402]
This action on the part of CCP is the most irresponsible thing I've seen a MMO gaming company do in almost a decade of experience I have with MMO's.
It is utterly reprehensible to reset a password for any account when said account owner has not petitioned complaining of an alleged "hack."
There's only a thousand VALID reasons why an email address for a given account might not be accurate or up to date. Yet CCP, with this single action, have potentially cut off THOUSANDS of customers from gaming accounts they continue to pay for just because it was someone lame brained idea of "prevention."
The only prevention for being hacked is not to share your password and to follow safe computing practicing that ensure your PC isn't compromised. It's all in the users hand as it should be. Why in the f3ck can't CCP fathom such an easy lesson?
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Kerushi
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Posted - 2006.01.06 20:23:00 -
[403]
Originally by: Fester Addams
Originally by: Kerushi
it worked immidiatly for me so i have no clue
Hmm maby I should try another password then, could be I use some character that is not allowed unintentionally.
really don`t know, u could try different passes and if non works then i guess the system isn`t updated instantly?
stupid computers
________________
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mandaro
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Posted - 2006.01.06 20:25:00 -
[404]
Edited by: mandaro on 06/01/2006 20:26:59
Edited by: mandaro on 06/01/2006 20:25:37
Originally by: Dr Cball
are the 'hacked' accounts related somehow, as in same corp, alliance?
Is this a result of phishing or was it a 'real' hack into the servers??
Only reason I want this clarified is CCP has my CC# in their DB and I want to know if it should be changed to a fake number ASAP or what.
So a simple answer to :
Was CCP DB hacked, or was it something else? (let it be something else <prays>)
anywhooo, good luck CCP, prosecute the offender(s) if you can.
I'll tell you what I know. I reactivated an account last night...Today the username and email do not match. The email has never changed and since I had a fresh install of XP Pro two days ago and only have eve on it....you do the math.
Not to mention I get:
Fatal error: Call to undefined function: print_charset() in /cgi-bin/eve_online.cfg/scripts/enduser/acct_new_mb.php on line 21
whenever I try to file a petition in game or out.... |
iqplayer
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Posted - 2006.01.06 20:30:00 -
[405]
Originally by: Tgaru
...
The only prevention for being hacked is not to share your password and to follow safe computing practicing that ensure your PC isn't compromised. It's all in the users hand as it should be. Why in the f3ck can't CCP fathom such an easy lesson?
That's simply not true. There is *no* bulletproof for hacking (or *****ing), as it involves someone actively probing vulnerabilities. It certainly encompasses more than people handing out passwords (though through social engineering, phishing, or loggers that could be included).
It would be nice to have an official response as to what happened, what's been done to prevent it in the future, and what criteria were used to reset accounts. However, that's unlikely to happen, as most security is in fact obscurity - if you don't know, you can't work around it.
It would be my guess though, that this involved brute force attacks against accounts, or something similar that is traceable, and that the accounts that were reset showed evidence that someone had tried to ***** it.
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Fester Addams
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Posted - 2006.01.06 20:31:00 -
[406]
Originally by: iqplayer
Fester, they did say to change that temporary password immediately after receiving the mail, so you might try logging in to the 'My Account' Section and changing it yourself, then see if you can log in to the game.
First thing I did was change the password I got in the mail to a new one that I made upp.
I could use the password supplied in the mail to log in initially but that one does not work anymore (naturally).
I have been using the one I made upp myself till just now but as it seems not to work for logging onto the game I have started replacing some of the potentionally unaccepted characters to see if that was the problem.
Thus far no success but I have no problem loggin in to the myeve.eve-online page as you can see as I can post.
Well in all Im happy I still have 6 days to go before my skill is completed. Btw anyone have a galente HAC for sale at a fair price :)
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Burnhard Brutor
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Posted - 2006.01.06 20:34:00 -
[407]
Originally by: iqplayer
Edited by: iqplayer on 06/01/2006 20:01:55
Originally by: Oveur
Originally by: Mr Feltcher
Oveur what to do if the website says your email addy/username is not recognised??? sent petitions allready BUT nothing so far...
A few words of help would go a long a way for a PANICKING account holder
Petitions take a long time to be replied to at the moment. If it says it doesn't recognize your email, it because the email you enter does not match the email which is assoicated with your account.
Oveur, could you please have the Devs or someone look into the situation though, as apparently the email that notifications are being sent to *is not* the current email, but rather the email that was originally associated with the account?? And if you request to reset the password, it is also that original email that is needed and notification sent too.... It is exactly this problem that I think is causing most of the havoc here.....
Yes, thats exactly the problem my main account has.
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Jonkai
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Posted - 2006.01.06 20:36:00 -
[408]
Resetting everyones passwords seems to me that it was a server side issue?
Or was it a case that someone using a commonly known irc/vent/ts was using a keystroke program?
Bastards anyway, hope they burn in hell
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Stagnent
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Posted - 2006.01.06 20:38:00 -
[409]
well, 7hrs has passed for me. Having to use a different account which has been unaffected just to post here. Tried all things mentioned and nothing. I am, needless to say, getting fekkin annoyed.
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Crass Spektakel
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Posted - 2006.01.06 20:39:00 -
[410]
Thanks, after five hours the new password arrived.
Oveur, please keep us updated about the topic, especially the part where you peel the offenders skin of with glas-shards.
Crass Spektakel
life is short and in most cases it ends with death
but my tombstone will carry the hiscore
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Fester Addams
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Posted - 2006.01.06 20:40:00 -
[411]
Well a final update, aparently the webpage will accept characters that the game will not, this is silly, the webpage should not allow any characters that the game will not accept.
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iqplayer
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Posted - 2006.01.06 20:42:00 -
[412]
Originally by: Fester Addams
Originally by: iqplayer
Fester, they did say to change that temporary password immediately after receiving the mail, so you might try logging in to the 'My Account' Section and changing it yourself, then see if you can log in to the game.
First thing I did was change the password I got in the mail to a new one that I made upp.
I could use the password supplied in the mail to log in initially but that one does not work anymore (naturally).
I have been using the one I made upp myself till just now but as it seems not to work for logging onto the game I have started replacing some of the potentionally unaccepted characters to see if that was the problem.
Thus far no success but I have no problem loggin in to the myeve.eve-online page as you can see as I can post.
Well in all Im happy I still have 6 days to go before my skill is completed. Btw anyone have a galente HAC for sale at a fair price :)
Hmm, that is strange then...... for what it helps, Eve does seem to allow numbers and at least some special characters - for sure, the characters above the number keys worked for me.
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Alustrious Killer
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Posted - 2006.01.06 20:46:00 -
[413]
The email on record on my main account is not up to date. So the email with the password is not going to come to me. It's going to go to an email address that doesnt exist. What should I do?
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mandaro
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Posted - 2006.01.06 20:46:00 -
[414]
Originally by: Jonkai
Resetting everyones passwords seems to me that it was a server side issue?
Or was it a case that someone using a commonly known irc/vent/ts was using a keystroke program?
Bastards anyway, hope they burn in hell
Read my former reply. Fresh install two days old....Eve is the only thing installed...you do the math |
Derikku
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Posted - 2006.01.06 20:50:00 -
[415]
Originally by: Oveur
Petitions take a long time to be replied to at the moment. If it says it doesn't recognize your email, it because the email you enter does not match the email which is assoicated with your account.
It won't recognize any of my email addresses I put in there, and yet when I submitted a Question thru the website the response was sent to my correct email address which I have been putting in.
Still waiting for my main to get fixed, this is my alt which has been working fine.
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Kerushi
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Posted - 2006.01.06 20:50:00 -
[416]
Originally by: Alustrious Killer
The email on record on my main account is not up to date. So the email with the password is not going to come to me. It's going to go to an email address that doesnt exist. What should I do?
info at this post
________________
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Mr Feltcher
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Posted - 2006.01.06 20:55:00 -
[417]
Edited by: Mr Feltcher on 06/01/2006 20:56:11
OK, enough is enough now...
I would say that YOU CCP has a HUGE problem... I have 2 accounts that I cant log into despite one having recieved a new PW that WONT WORK!! I have yet another account that claims I have an invalid username/email address!!!????
i HAVE petitoned this with an account made avaliable to me but nothing !! and the answer I get is 'it takes a long time to answer right now'
Well this is NOT good enough. Paying customers should NOT be treated like this, I cant even log in top cancell my account to protect from being billed for something I cant have access to.
This is NOT a rant, as a PAYING customer I want to see something done NOW please! I know im not the only one having these problems... |
Paneb
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Posted - 2006.01.06 20:57:00 -
[418]
Quote:
It won't recognize any of my email addresses I put in there, and yet when I submitted a Question thru the website the response was sent to my correct email address which I have been putting in. Shocked
Still waiting for my main to get fixed, this is my alt which has been working fine
Yup, I have my 2 main accounts in total limbo. I think I managed to find the email I signed up with for the first one, but the 'forgot your password' link does not seem to recognise it.
Yesterday night before downtime, I was happily playing eve on my accounts, today, I'm worried I've just been screwed out of eve. I'm worried less about the hacking than about the methodology CCP used to address it. Basically, its cut of 1000s of player from the game, put everyone in panick mode and there are many many player out there at the moment without a clue of what to do to get into there account.
IN ALL HONESTY, CANT THE ORIGINAL UNHACKED ACCOUNTS HAVE THE ORIGINAL PASSWORDS RESTORED? If it only 57 accounts. First thing I'll be doing if I get mine back is updating my emails. Still this is a very poor way of doing this.
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Tgaru
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Posted - 2006.01.06 21:00:00 -
[419]
Originally by: Paneb
Quote:
It won't recognize any of my email addresses I put in there, and yet when I submitted a Question thru the website the response was sent to my correct email address which I have been putting in. Shocked
Still waiting for my main to get fixed, this is my alt which has been working fine
Yup, I have my 2 main accounts in total limbo. I think I managed to find the email I signed up with for the first one, but the 'forgot your password' link does not seem to recognise it.
Yesterday night before downtime, I was happily playing eve on my accounts, today, I'm worried I've just been screwed out of eve. I'm worried less about the hacking than about the methodology CCP used to address it. Basically, its cut of 1000s of player from the game, put everyone in panick mode and there are many many player out there at the moment without a clue of what to do to get into there account.
IN ALL HONESTY, CANT THE ORIGINAL UNHACKED ACCOUNTS HAVE THE ORIGINAL PASSWORDS RESTORED? If it only 57 accounts. First thing I'll be doing if I get mine back is updating my emails. Still this is a very poor way of doing this.
"CANT THE ORIGINAL UNHACKED ACCOUNTS HAVE THE ORIGINAL PASSWORDS RESTORED?"
I couldn't have said it better. This is just simply the RIGHT THING TO DO. To save this debacle from unraveling even more I suggest CCP bring down TQ and make this happen ASAP.
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Onuris
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Posted - 2006.01.06 21:03:00 -
[420]
Edited by: Onuris on 06/01/2006 21:05:41
As much as I hate posting with alts, I guess in this situation I have to.
Password Resetting Problem:
My main account had its password changed by CCP.
No E-mail arrived with a new one.
When I go to request the password from Account Management it says my e-mail address is invalid.
I happen to know for a fact, though, that the e-mail address on that account was up-to-date and active (as it's the same one for this account).
So, what do I do now? I tried using this character to sent an "Other" petition but I have a feeling that won't be read for a while and more importantly, how do I prove I also own the other account?
EDIT
Strange Credit Card behavior as well:
EVE wouldn't let this character log in this morning claiming that there was a problem with the credit card... something about the card being invalidated. When I re-entered the same card it worked fine. Now that kind of scares me.
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Qutsemnie
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Posted - 2006.01.06 21:14:00 -
[421]
It should be an interesting read when they mention their decision making. The only thing that would justify this is they deemed they had some sort of security failure on their side so thats what i expect to hear. Im sure this is a massive pain for them as well and it will almost certainly result in cancelled accounts so they wouldnt have gone easily into this path.
Weather or not their reason is valid has to do with those 57 accounts and weather or not they got tricked into downloading something/giving away info that made it appear there was a problem on CCPs side.
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Tgaru
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Posted - 2006.01.06 21:23:00 -
[422]
In all candor with regard to some of those responding here defending CCP and pretending to know how things are administered in the IT security realm, there is one thing, very very important thing, they are leaving out and that's the concept of a "grace login" for forcing password changes in a much more benign manner than that which CCP chose.
Give people a chance to change the password themselves prior to being locked out. I pitty the foolish Novell network admin who gets rid of grace logins and then forces a password change knowing full well some email addys will be outdated. Such a fool will be up to their ears in problems just as CCP finds themselves today.
Also, and one possible constructive fix for this if CCP dares to listen: create a mechanism wherein someone can force a password change on an account by providing the active credit card payer information. Absent GTC's as a mode of payment, this will solve alot of the problems of people being locked out.
Whatever you do CCP, do not let this run the course of relying on your already overworked petition system having to resolve each of these issues individually. People paying for accounts that they've been locked out of should not be asked to pay for days of no access. Come up with a way to change a password that relies on proving that you are paying for the account with an active credit card. The email addy system just isnt working.
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Celt Eireson
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Posted - 2006.01.06 21:28:00 -
[423]
Which is what they tell you in the email - and why they say you need to change the password immediately. Though of course for anyone not around their computer at the moment that doesn't help.
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Paneb
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Posted - 2006.01.06 21:29:00 -
[424]
IMHO, I think ccp got wind of those 57 hacked accounts and panicked a little bit. However, I know there are many people that share passwords. I'm willing to bet that there is the odd corp out there that shares all their passwords.
Thus, UNLESS there was a serious security failure on CCPs part, everyones account should be just fine right now (apart from those 57 supposedly "HACKED"). There is no alternative. Either a massive security failure at CCP or they jumped the gun on the issue and made a very bad decision to mass force password changes on 1000s of players.
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Feyd Darkholme
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Posted - 2006.01.06 21:30:00 -
[425]
I just wanted to personally thank you, the EVE team for taking these measures to protect your customers. I recently had my accounts for another game hacked, lost everything, and subsequently quit the game after many attempts to get help form the company. Many other people over the last few months have also been hacked, yet the company inquestion not only does virtually nothing to investigate and persue the hackings, but has woefully out of date account security. You all continue to be held up as the yardstick by which other MMOG companies should be measured... I salute your efforts to protect us, and again thank you.
---------------
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Feyd Darkholme
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Posted - 2006.01.06 21:31:00 -
[426]
Originally by: Paneb
IMHO, I think ccp got wind of those 57 hacked accounts and panicked a little bit. However, I know there are many people that share passwords. I'm willing to bet that there is the odd corp out there that shares all their passwords.
Thus, UNLESS there was a serious security failure on CCPs part, everyones account should be just fine right now (apart from those 57 supposedly "HACKED"). There is no alternative. Either a massive security failure at CCP or they jumped the gun on the issue and made a very bad decision to mass force password changes on 1000s of players.
Trust me, you would rather CCP overreact than not react at all. I am personally glad that they take these things and their customers account security so seriously. I would rather have the minor inconvenience of having my password changed any day...
---------------
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Gungankllr
|
Posted - 2006.01.06 21:37:00 -
[427]
To be honest, i was frustrated at first when I couldn't log in after downtime, but when I found out people were being hacked/had been hacked I was glad as all hell CCP dropped a tree on the passwords.
I don't have much, but by god I've worked for it.
GG CCP
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Zenst
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Posted - 2006.01.06 21:37:00 -
[428]
Nicely handled and well spotted.
All I can suggest is what I would be doing now:
1) Was there a correrlation of accounts targeted and how did they pick them - age of accounts, scraped from forums(direct or google cache), gleamed from ingame.
2) Were alts tried as account usernames, if not how did they know would be a major question there.
3) Was all attakcs via same IP, cross-refrence from other access's (include subnet and eliminate valid access may be required to get the picture due to dynamic IP's) contact ISP and get that part kicked off. Also may have been using bots.
4) What actions were taken upon compromissed accounts - again reveailing motive and also potentialy audit trailing to the perpertrator (may have moved isk to alt temp account - that account will have more IP's to corralate into).
5) timming of logins/attacks - were they automated in a static time-frame or dynamic and if so what variation on attempts (certain variable would be indicative of long routes given if they did it properly would be a very long route/dynamic based attack).
6) What type of password attack, hand crafted or dictionary based - again more clues to approach but suspect botted dictionary type affair.
Bottom line it would appear that this is a poorly executed attack given they didn;t hide themselfs enough not to flag it up (ie brute forcing login to account more than X times in X time type flagging I assume). Given this mistake its safe that they made many more and almost garantee they left nice audit trail that just needs knitting together and appropriate thank you from any respective powers that be.
Any help I can offer in this matter - dont hesitate to contact me in or out of game CCP as I hate black hat's though suspect its a script kiddy who probably got account recentl;y banned or macro miner congolomerate.
Anyhow they will get caught given there approach is paramount to thowing a brick thru a shop window.
I suggest you export your weblogs into a quick knock up database and runa few queries on the IP's involved also times of access is also a good point to look at. Alot of fun there but alot of fruit to be had.
Also contact local authorities so you can comply with local laws with regards to data compromise - often overlooked.
but once you have there IP there ISP should have enough evidence at there end/logs to stand up in court - heck if not they are probably breaking some data retention law somewere ;).
But once again, CCP reacted appropreitly and timly given the nature and didn;t try to hide it like alot of companies do.
From people I have spoken with it would appear to be older accounts that were targeted, and my first point of investigation would be in what oder/were did they get that list - never know probably some forum post with all acounts targeted in order, or thread with a majority of accounts attacked perhaps (they may have sorted list for attack).
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Comrade Bobo
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Posted - 2006.01.06 21:38:00 -
[429]
Edited by: Comrade Bobo on 06/01/2006 21:40:17
Originally by: Udat
Originally by: Zanek Kraiger
3 HOURS NOW!!! GET THIS CRAP SORTED!!!!!
Repeated spamming of the forums will do nothing but earn you a warning.
Hey or how about a reply to my problem!!! No it wasn't me you replied to, but I'm just as frustrated after mailing and updating my stupid little issue thing all day on the website and it still reads as....UNRESOLVED!
Yeah there's a solution tho. Threaten to ban the people rather than just fix the problem they are justifiably complaining about.
Great that they saw this problem and reacted, but now how about those of us still unable to log in with nothing but this stupid unresolved ticket and no response?
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Darkdashing
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Posted - 2006.01.06 21:41:00 -
[430]
Mmm, morning coffee and hacked accounts! Glad I signed up :)
There is beauty in tension.... |
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Moredhell
|
Posted - 2006.01.06 21:44:00 -
[431]
Its all nice and dandy thanking CCP here. However I fail to see how they are not to blame for a failure in security.
I just don't believe a person can hack 57 accounts without a security flaw on CCPs part. Apart from the panic and chaos, a password change would hardly stop someone who can hack 57 accounts anyhow from doing so again. So whats fixed?
As with many others, accounts are MIA.
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Zenst
|
Posted - 2006.01.06 21:45:00 -
[432]
Originally by: Tgaru
In all candor with regard to some of those responding here defending CCP and pretending to know how things are administered in the IT security realm, there is one thing, very very important thing, they are leaving out and that's the concept of a "grace login" for forcing password changes in a much more benign manner than that which CCP chose.
Give people a chance to change the password themselves prior to being locked out. I pitty the foolish Novell network admin who gets rid of grace logins and then forces a password change knowing full well some email addys will be outdated. Such a fool will be up to their ears in problems just as CCP finds themselves today.
Also, and one possible constructive fix for this if CCP dares to listen: create a mechanism wherein someone can force a password change on an account by providing the active credit card payer information. Absent GTC's as a mode of payment, this will solve alot of the problems of people being locked out.
Whatever you do CCP, do not let this run the course of relying on your already overworked petition system having to resolve each of these issues individually. People paying for accounts that they've been locked out of should not be asked to pay for days of no access. Come up with a way to change a password that relies on proving that you are paying for the account with an active credit card. The email addy system just isnt working.
Well given the nature a grace login to you ais also a grace login to the perp that stole yoru account details. Only way is by prior verified communication details.
Whilst i can appreciate if you have old email addy with CCP and didn't get the mail as such, well. Is that CCP's fault - nope.
I've done security in all sectors and given the nature of the compromise they accted very approprietly and whilst inconvenint for some, I'm 100% dure they would rather have that inconvenience due to not providing uptodate info then some 3rd party having even more time to cause them grief.
Another way to look at grace login period would be a security pass lost and some terrorist comming up with stolen pass showing it and security going well thats out of date/invalid but we'll let you offfor few days and accept that pass no questions asked and oh here is a new one for you to use from now on. I drastic comparision but in the context of secuity I realy do hope you see the big picture which CCP saw, as do I.
--
Ignorance is bliss, bliss is just a drugged up puppy
--
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EsiIa
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Posted - 2006.01.06 21:47:00 -
[433]
To be quite frank, the behaviour of some people on this thread is absurd. It seems that many people need to grow up and stop throwing their toys out of the pram simply because they can't log on to EvE for a couple of hours.
Irrespective of the appropriateness of CCP's response (which we are not in a position to judge, as we do not have as much information as CCP), CCP, their moderators and customer support should not have to put up with the kind of mindless, petty abuse that achieves nothing other than makes the writer feel a little bit better for having thrown a temper tantrum.
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Feyd Darkholme
|
Posted - 2006.01.06 21:50:00 -
[434]
Originally by: Moredhell
Its all nice and dandy thanking CCP here. However I fail to see how they are not to blame for a failure in security.
I just don't believe a person can hack 57 accounts without a security flaw on CCPs part. Apart from the panic and chaos, a password change would hardly stop someone who can hack 57 accounts anyhow from doing so again. So whats fixed?
As with many others, accounts are MIA.
The recent WMF exploit with Microsoft has created a rash of online hackings. It is likely that either that gaping security hole or something similar is the way these accounts were hacked. CCP is not at fault here at all, and IMO went way beyond the call of duty to keep our accounts safe.
---------------
|
Zenst
|
Posted - 2006.01.06 21:51:00 -
[435]
Originally by: Moredhell
Its all nice and dandy thanking CCP here. However I fail to see how they are not to blame for a failure in security.
I just don't believe a person can hack 57 accounts without a security flaw on CCPs part. Apart from the panic and chaos, a password change would hardly stop someone who can hack 57 accounts anyhow from doing so again. So whats fixed?
As with many others, accounts are MIA.
ok try this - give ten friends an acount name of football and ask them to create a password. Try telling me one wont pick manchester. I've administer alot of system for alot of companies and also done secuity and trust me. For everybody who picks/changes passwords often there are 2 that dont. Its realy scary true fact alas.
Another way to look at this - how amny people here can login to there windows box with a blank administrator password.
I know - when you yourself pick good passwords and change them to comprehend others that dont - its beyond belief but alas its true.
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GFLTorque
|
Posted - 2006.01.06 21:54:00 -
[436]
Oveur,
Thanks for quickly getting this important information out. Some companies would have tried to cover this up, and not alerted its users until widespread problems had occured.
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Mr Feltcher
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Posted - 2006.01.06 21:55:00 -
[437]
Originally by: EsiIa
To be quite frank, the behaviour of some people on this thread is absurd. It seems that many people need to grow up and stop throwing their toys out of the pram simply because they can't log on to EvE for a couple of hours.
Irrespective of the appropriateness of CCP's response (which we are not in a position to judge, as we do not have as much information as CCP), CCP, their moderators and customer support should not have to put up with the kind of mindless, petty abuse that achieves nothing other than makes the writer feel a little bit better for having thrown a temper tantrum.
It has nothing to do with not being able to log in for a couple of hours. It has everythihng to do with not knowing the status/condition of your account. The account that you PAY for with real money I may add.
Others like myself have found themselves unable to log into thier accounts, even worse unable to request a password cos the website wont accept the email address.
On top of that we are asking for info and are getting the BIG f**k off pill. Depsite HOURS of trying to get some help, were getting NOTHING.
As for customer service should not have to put up with... blah, WE ARE PAYING CUSTOMERS. If i treated a customer at my workplace like ive been treated here today, I would be ashamed of myself..
Now pleas CCP, for the last time, tell us why our passwords we are getting from you DONT work, and why our VALID email addresses dont work on the website |
Moredhell
|
Posted - 2006.01.06 21:58:00 -
[438]
Quote:
ok try this - give ten friends an acount name of football and ask them to create a password. Try telling me one wont pick manchester. I've administer alot of system for alot of companies and also done secuity and trust me. For everybody who picks/changes passwords often there are 2 that dont. Its realy scary true fact alas.
Another way to look at this - how amny people here can login to there windows box with a blank administrator password.
I know - when you yourself pick good passwords and change them to comprehend others that dont - its beyond belief but alas its true.
Fair enough, but do you change everyone password without warning because of people picking easy silly passwords? Firstly, this is not going to change. People will still pick silly easy passwords.
My point is this. ASSUMING someone has some methology to hack eve accounts WITHOUT a flaw in CCP security (I still think its mass password sharing by a silly few), does a password change, sent to many many player's email accounts, some player which probably use the same passwords for both, going to fix anything? I just think there must of been a better way.
|
EsiIa
|
Posted - 2006.01.06 21:59:00 -
[439]
Originally by: Mr Feltcher
Originally by: EsiIa
To be quite frank, the behaviour of some people on this thread is absurd. It seems that many people need to grow up and stop throwing their toys out of the pram simply because they can't log on to EvE for a couple of hours.
Irrespective of the appropriateness of CCP's response (which we are not in a position to judge, as we do not have as much information as CCP), CCP, their moderators and customer support should not have to put up with the kind of mindless, petty abuse that achieves nothing other than makes the writer feel a little bit better for having thrown a temper tantrum.
It has nothing to do with not being able to log in for a couple of hours. It has everythihng to do with not knowing the status/condition of your account. The account that you PAY for with real money I may add.
Others like myself have found themselves unable to log into thier accounts, even worse unable to request a password cos the website wont accept the email address.
On top of that we are asking for info and are getting the BIG f**k off pill. Depsite HOURS of trying to get some help, were getting NOTHING.
As for customer service should not have to put up with... blah, WE ARE PAYING CUSTOMERS. If i treated a customer at my workplace like ive been treated here today, I would be ashamed of myself..
Now pleas CCP, for the last time, tell us why our passwords we are getting from you DONT work, and why our VALID email addresses dont work on the website
Please re-read my post. You will note that I did not deny that people had a right to complain - of course you have a right to complain. You will note that I specifically pointed out that my post was not justifying CCP's response. My post was in relation to certain people pointlessly behaving like spoilt children rather than posting constructively, which is never justified.
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Paneb
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Posted - 2006.01.06 22:07:00 -
[440]
Quote:
Please re-read my post. You will note that I did not deny that people had a right to complain - of course you have a right to complain. You will note that I specifically pointed out that my post was not justifying CCP's response. My post was in relation to certain people pointlessly behaving like spoilt children rather than posting constructively, which is never justified.
Mate, most of us don't give a damn about downtime or off time. I sometime log on and find a patch being deployed, 1 days downtime. Hey cool, I'll do something else. No biggy.
However this is very different. We have supposedly hacked accounts, we have password being changed, we have password retrieval not work, we have people who might not know their email address, we have some people stating that only the original email they signed up eve with works.
So its hardly about missing eve time here for most of us. Many a genuinely concerned about losing their accounts. Perhpas if CCP comes along and states,
"For those that don't have their emails anymore, we will be using CC details for variefy your account" <-- although thats a worry too.
Thats the point, many people have put in a LOT of time into their accounts and there is a lot of uncertainty because the way CCP did this.
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|
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Tgaru
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Posted - 2006.01.06 22:07:00 -
[441]
Who hacked what\when\how\whatever.....
WHO CARES.
When are CCP going to come back in here with a plan that tells us how people PAYING FOR THEIR GDAMN ACCOUNTS can change their password without relying on email addresses and without relying on the slooow petition resolution system???
I can think of at least a half dozen ways to interface the billing sytem in such a way that a payer with valid credit card information and eve account name should either be able to change their password or AT LEAST change their email for all the accounts being paid for with that credit card.
At least I am trying to offer something decisive and constructive designed to get people back ingame.....into a game they are locked out of now yet still paying for.
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Tgaru
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Posted - 2006.01.06 22:09:00 -
[442]
Originally by: EsiIa
To be quite frank, the behaviour of some people on this thread is absurd. It seems that many people need to grow up and stop throwing their toys out of the pram simply because they can't log on to EvE for a couple of hours.
Irrespective of the appropriateness of CCP's response (which we are not in a position to judge, as we do not have as much information as CCP), CCP, their moderators and customer support should not have to put up with the kind of mindless, petty abuse that achieves nothing other than makes the writer feel a little bit better for having thrown a temper tantrum.
Don't be too sure that it's going to be just a "couple hours." It may be weeks if CCP relies on the petition system or is overly rigid and unyielding in cases when email addresses are out of date.
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Ukiah
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Posted - 2006.01.06 22:33:00 -
[443]
Thank you, CCP, for being open about this and responding so quickly. I'd much rather have my account locked to prevent a hack.
What are you going to do for the 57 people who's accounts where compromised? How far are you going to investigate this? If it's found that the 'hackers' are identified (and especially if the 'hackers' are current subscribers 'griefing' with this shenanigan) what sort of punishment are you looking at?
If it's another subscriber or group of subscribers who did this and they're reading this, you're complete *******s. You deserve to be repeatedly sodomized with the putrified remains of a poodle.
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Zenst
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Posted - 2006.01.06 22:38:00 -
[444]
Originally by: Moredhell
Quote:
ok try this - give ten friends an acount name of football and ask them to create a password. Try telling me one wont pick manchester. I've administer alot of system for alot of companies and also done secuity and trust me. For everybody who picks/changes passwords often there are 2 that dont. Its realy scary true fact alas.
Another way to look at this - how amny people here can login to there windows box with a blank administrator password.
I know - when you yourself pick good passwords and change them to comprehend others that dont - its beyond belief but alas its true.
Fair enough, but do you change everyone password without warning because of people picking easy silly passwords? Firstly, this is not going to change. People will still pick silly easy passwords.
My point is this. ASSUMING someone has some methology to hack eve accounts WITHOUT a flaw in CCP security (I still think its mass password sharing by a silly few), does a password change, sent to many many player's email accounts, some player which probably use the same passwords for both, going to fix anything? I just think there must of been a better way.
ok how do I explain this. Say tere is a large building - say a hotel with 10000 people staying in it. There is a small fire in the kitchen, whilst small and easily dealt with the fire alarm gets sounded. Everybody is evacuated from the hotel even though its clear that that wont be in any harm. Why because it is the safest and easiest appraoch to know you have saftly dealt with people. Same applaies here. I agree alot of people passwords didn;t need changing but in doing so you have to admit it has at the very least made some people more aware of passwords as a whole and security. Even if one person adapts a new appraoch to there password, would it have been all that bad.
I feel sorry for those unable to get ingame due to this, truely I do - we have all been there when servers died and got frustrated/stressed and to have it happen when others can play then its hard to not feel unfairly treated. Which is the crux, those who cant get in feel cheated/unfairly dealt with. CCP's actions/approach was the correct appraoch and to do it peacmeal would of meant somebody could of possibly got burned so to speak and nobody wants that. Balance up having to deal with some who cant get in legitamatly over few who are inlagitamatly able to mess with accounts and the nightmare of unpicking that potential mess on ones account I know I'd rather have to go ok I cound;t get in missed XX training hours any chance of sorting it for me please over having to get acount unmangaled from whatever mess some 3rd party could of bestowed upon it.
hope your get restored ingame soon and until then I have to ask one thing that has just occured too me. How are people not able to login to the game wit valid passowrd yet able to post on the forums. Assume they have 2nd accounts but just a thought.
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kirst n
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Posted - 2006.01.06 22:42:00 -
[445]
Having not read the whole post i would like to know if the customer services department are staying open over the weekend and the both saturday and sunday are being counted as business days to sort this problem out. I apologise if this has been asked before.
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Ranger 1
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Posted - 2006.01.06 22:55:00 -
[446]
Edited by: Ranger 1 on 06/01/2006 22:55:50
Every patch, and evidently this goes for any problem that interfere's with loging into the game, brings out the same type of people.
1: The "I'm a paying customer and you need to do as I say or I'll quit" type.
2: The "My secret identity is as a programing expert, and your doing it all wrong" type.
3: The combination of type 1 and type 2 type.
Nice to know some things never change.
Just calm down while they work it out.
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Weirda
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Posted - 2006.01.06 22:57:00 -
[447]
Originally by: Mr Feltcher
Originally by: EsiIa
To be quite frank, the behaviour of some people on this thread is absurd. It seems that many people need to grow up and stop throwing their toys out of the pram simply because they can't log on to EvE for a couple of hours.
Irrespective of the appropriateness of CCP's response (which we are not in a position to judge, as we do not have as much information as CCP), CCP, their moderators and customer support should not have to put up with the kind of mindless, petty abuse that achieves nothing other than makes the writer feel a little bit better for having thrown a temper tantrum.
It has nothing to do with not being able to log in for a couple of hours. It has everythihng to do with not knowing the status/condition of your account. The account that you PAY for with real money I may add.
Others like myself have found themselves unable to log into thier accounts, even worse unable to request a password cos the website wont accept the email address.
On top of that we are asking for info and are getting the BIG f**k off pill. Depsite HOURS of trying to get some help, were getting NOTHING.
As for customer service should not have to put up with... blah, WE ARE PAYING CUSTOMERS. If i treated a customer at my workplace like ive been treated here today, I would be ashamed of myself..
care to explain to weirda why people like you who are in the exact same situation don't feel the need to fly off the handle like you are? weirda is in same situation...
furthermore - while you 'would be ashamed of youself' for treating customer the way that 'ccp is treating you'... you can be rest assured that if a customer come into a place of business and treated you the way you treating ccp, they could be arrested...
Quote:
Now pleas CCP, for the last time, tell us why our passwords we are getting from you DONT work, and why our VALID email addresses dont work on the website
maybe you should call them like they instructed people in that situation to do?
Originally by: someone else
At least I am trying to offer something decisive and constructive designed to get people back ingame.....into a game they are locked out of now yet still paying for.
yes - you are trying to be more constructive then other people who wants people's heads... but honestly if you expect them to be able to impliment a completely different system and make it available to us immediately for retrieving such thing then you are being silly. they are doing what they can with the way that it's been setup. should they change it to avoid this? HELL YES! do they need to hold everyone's hand while they wait - while still in the middle of a crisis? they probably should to help the people who can't help themselves - but they are doing a hell of a lot better then most game company...
weirda prefer to maintain sanity over the $.02 per hour that am PAYING to play EVE.
just my $.02 anyways.
__
Assault Ship need 4th Bonus and More!
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DeODokktor
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Posted - 2006.01.06 23:03:00 -
[448]
Hey Oveur
Was this a DB hack or something player based
If it's a DB hack then I think it'd be nice to know because I sure want to change my PW's (Would require me changing my email addy and such)
Just asking
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Weirda
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Posted - 2006.01.06 23:19:00 -
[449]
Originally by: Scipio Magnus
Originally by: Oveur
THE EMAILS: As stated, the email can take very long to get to your email address. If you haven't recieved an email or account management say that either your email or username was incorrect, you are requesting the password to be sent to an account which does not match the email registered!
If that's the case then WTF do I do? This is my secondary account, my primary account was locked down but the account manager says it doesn't recognise the e-mail address! I need to get this resolved ASAP!
/me wonders if account transfers have complicated the situation even more...
__
Assault Ship need 4th Bonus and More!
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Crazeh
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Posted - 2006.01.06 23:22:00 -
[450]
Btw, my main account still cant login cause pw is stuck somewhere i assume, my skill finished, 10hrs ago?
And you know what? I realised hours ago that today would be a fubar day, so im not even crying anymore. Just stfu and realise you're not the center of the world nor the only one with problems today.
/ME HANDS OUT A LOT OF CHEESE FOR THE WHINE GOING AROUND
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Crazeh
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Posted - 2006.01.06 23:25:00 -
[451]
Originally by: Scipio Magnus
Originally by: Oveur
THE EMAILS: As stated, the email can take very long to get to your email address. If you haven't recieved an email or account management say that either your email or username was incorrect, you are requesting the password to be sent to an account which does not match the email registered!
If that's the case then WTF do I do? This is my secondary account, my primary account was locked down but the account manager says it doesn't recognise the e-mail address! I need to get this resolved ASAP!
Petition it, use the 'ask a question' over there
<----
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Gonada
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Posted - 2006.01.06 23:26:00 -
[452]
Zanek , please quit eve and never return, FYI, if your mental capacity is large enough to uderstand this, read:
there is a very nasty virus that is abundant on the net at this time, and the hacked accounts are most likey victum to this.
if you, or anyone else want to read up on this virus, goto miscrosoft, or avg or any other of the big av programs as its been the news for the last week since it came out.
once again Zanek , god hates whiners
-I don't necessarily agree with everything I say.-
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Scipio Magnus
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Posted - 2006.01.06 23:30:00 -
[453]
Thanks Crazeh! Not whining just looking for direction. I appreciate it! Fly safe :D
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Nitros
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Posted - 2006.01.06 23:37:00 -
[454]
hello GM's!
I am owner of 2 eve accounts.
My first account got a new password and ingame at the moment. Its ok.
My second account have a problems. I doesnt got e-mail after use password reset feature. E-mail is ok (at Hotmail.com server). What can I do now? Please contact me here or ingame.
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Dym Wastrell
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Posted - 2006.01.06 23:37:00 -
[455]
Maybe I'm missing something, but here is my parallel story:
Had an inactive email addy, so went to help through the website
Quite quickly got a response saying they had set up an account with a new user name and a randomly generated password - the new user name was my real name with which I signed the help email (did include others in mail)
With the new account, I was able to log in and change and confirm email addresses - to the new account.
Didn't help anything, of course - not related to my existing player account.
I then took the step of getting my old inactive email account working again (had to bug people I havent talked to in a year). Turns out, that address never receieved a new password either, nor got a message when I hit "forgot my password".
I then submitted a new help-seeking email reply back to the initial response which generated the new account (if thats clear at all), been several hours now and nothing.
After the first response came so fast (despite being fruitless) I'm wondering if I made myself look bad security-wise, etc. Am I missing something? Was there a point to the new help account that I didn't and haven't caught on to?
btw, the "new account" was a userID and password - I tried to play with it ingame to pass the time, but nothing (didn't really expect anything but had some hours to kill)
This is a 14-account I set up by chance a few days ago.
Any ideas?
-Dym
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Onuris
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Posted - 2006.01.06 23:37:00 -
[456]
Originally by: Crazeh
REGARDING P E T I T I O N S
lubly shouting huh, maybe it will get the attention to the people why cry like babies about petitioning not working and/or being uber slow ETC ETC.
I had my pw reset, so i tried obtaining a new pw, it didnt work because it said my valid email didnt match.
Fine, started panicking a bit but petitioned like i should.
03:23 PM <- My petition goes in
05:15 PM <- I get a proper reply from a GM telling me what to do (wont discuss that here)
05:45 PM <- I reply
07:43 PM <- New reply from GM, my issue with email not matching has been solved. I can obtain new pw, ofcourse, this is going to take YEARS apparently, as the SMTP is designed for usage far below what is needed today, or whatever.
SO ANYWAY PETITIONING IS GOING EXTREMLY SMOOTHLY BELIEVE IT OR NOT GOD DAMN WHINERS.
Less than 4+ hours from petition to solution, by far the fastest petition i ever lived through. Great work CS.
You overly-zealous *****s are just as bad as the people having heart attacks over the situation. Some of us have some real concerns, so calling us "GOD DAMN WHINERS" isn't exactly appropriate.
For instance, unlike your petition, mine has been un-answered for a much longer time and I was noticing credit card problems related to CCP on my second account (this one). When you can't log-in because EVE states your credit card has been invalidated yet the credit card company knows nothing about it, and at the same time you hear that accounts have been hacked you start to worry whether or not your own personal information has been compromised.
I don't care if I can't log-in for a day. But I truly fear this will take a long, long time to sort out. What about the people who don't have second accounts to file petitions with in-game? What about the people who can't access the news to find out information because their password is invalid? How will I go about proving to a GM that my other account is mine without spitting some credit card numbers through an unsecure chat or e-mail? There's a lot of questions. We realize CCP is doing their best to solve the problem but some more information from the head-hanchos would be much appreciated.
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Archbishop
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Posted - 2006.01.06 23:37:00 -
[457]
Well I got the email on two of my four accounts. Good to see CCP is on top of this. String the loser hackers up while youre at it hacking is a crime!!!!
Anyway I was able to get one account back up but the other one I have no idea what email I used in beta to setup the account. I think it was my old TTI one and I've not been there in years.
Guess I wont be doing any mining tonight.
Archie
VISIT THE PIE HOMEPAGE & FORUMS
PIE INFORMATION CENTER |
Lluthiunne Atalaron
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Posted - 2006.01.06 23:38:00 -
[458]
still the same situation here - i have been sent an email, with a very suspicious image attached. My comp asks me if i want to run the item etc - Its all very very dodgy looking - When i follow the link it still says error link already used blah blah - Below is listed the steps:
1:Login in to yahoo to receive mail
2:Click on message which is labeeled EVE Online: Reset Password
3:A window then appears saying this:
An external application must be launched to handle cid: links. requested link:
cid:03.jpg
application: cid
If you were not expecting this request it maybe an attempt to exploit a weakness in that other program.
Cancel this request unless you are sure it is not malicious.
4: i click on one then the other link displayed both send me to a page with this message:
Your password could not be reset. The url you followed is either incorrect, has been used or has expired.
It all seems very dodgy especially (3) listen to the wording - used to exploit a weakness in that other program, hardly sounds like official, microsoft error or warning language does it. I dont nnow what it is and i dont like it.
>> The mind is its own place, and in itself can make a heaven of hell and a hell of heaven <<
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Sky Fox
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Posted - 2006.01.06 23:45:00 -
[459]
OK my corp member Markus Wolfe has had his account hacked, our corp wallet has all the money stolen and i`ve got Markus on Teamspeak going completely nutts as you can imagine. CCP really need to take a good look at this account as i`m a personel friend of markus`s in real life and know this is not him messing arround.
Sky
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Jenn Chak'ai
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Posted - 2006.01.06 23:48:00 -
[460]
ok started trying to recieve password at 1500 hrs after messing around with an old e-mail addy i'm still not able to use the character, and to top it all off a friend who also can't log on has managed to steal money from corp ect while not being able to log on!
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DaNV
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Posted - 2006.01.06 23:50:00 -
[461]
All i want to say is: Good job CCP ! indeed good to see you guys are on top off this.
I can only appreciate what you guys are doing, keep up the good work!
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Maya Rkell
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Posted - 2006.01.06 23:55:00 -
[462]
Originally by: Nitros
hello GM's!
I am owner of 2 eve accounts.
My first account got a new password and ingame at the moment. Its ok.
My second account have a problems. I doesnt got e-mail after use password reset feature. E-mail is ok (at Hotmail.com server). What can I do now? Please contact me here or ingame.
Have you checked your hotmail spam folder?
Warning: above post may contain traces of sarcasm.
"Corpse cannot be fitted onto ship. Only hardware modules can be fitted." |
Portabello
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Posted - 2006.01.06 23:55:00 -
[463]
I have 3 accounts, all using the same email address since they were created. 2 of these accounts received their password change emails no problem and I'm in.
The 3rd account, my main account, has yet to receive the password change email and I did an "Ask a Question" and have yet to get a response.
I guess I'll go out tonight instead of playing Eve :)
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Crazeh
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Posted - 2006.01.07 00:05:00 -
[464]
Originally by: Onuris
Originally by: Crazeh
You overly-zealous *****s are just as bad as the people having heart attacks over the situation. Some of us have some real concerns, so calling us "GOD DAMN WHINERS" isn't exactly appropriate.
For instance, unlike your petition, mine has been un-answered for a much longer time and I was noticing credit card problems related to CCP on my second account (this one). When you can't log-in because EVE states your credit card has been invalidated yet the credit card company knows nothing about it, and at the same time you hear that accounts have been hacked you start to worry whether or not your own personal information has been compromised.
I don't care if I can't log-in for a day. But I truly fear this will take a long, long time to sort out. What about the people who don't have second accounts to file petitions with in-game? What about the people who can't access the news to find out information because their password is invalid? How will I go about proving to a GM that my other account is mine without spitting some credit card numbers through an unsecure chat or e-mail? There's a lot of questions. We realize CCP is doing their best to solve the problem but some more information from the head-hanchos would be much appreciated.
Sorry if you took offense. Trust me i dont feel overly great about this either.
For all i know, i'll finally be able to login tomorrow and find myself broke and robbed, or worse yet, put to the biomass heaven. My main that is still fubar has been in game every single day since around April 2004 or there abouts.
I have a stomach ache tonight and its not a normal one.
If you dont feel you whine then dont take offense, some are though, I wanted to show how it actually does work for some of us in the ****ters.
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Dizirgee
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Posted - 2006.01.07 00:09:00 -
[465]
Originally by: Portabello
I have 3 accounts, all using the same email address since they were created. 2 of these accounts received their password change emails no problem and I'm in.
The 3rd account, my main account, has yet to receive the password change email and I did an "Ask a Question" and have yet to get a response.
I guess I'll go out tonight instead of playing Eve :)
I`m curious, as you write this,and few other ppl have problem with validatin email addresses,that when they(bad guys) hacked/guessed password to your or anyones else account,they also could change email,so when you now try to retrieve your pass it says not valid email address.And also when ccp just automaticaly resets your passwords at its email account,the new password went on bad guy email.
So this can explain problem of Sky Fox.Your actualy friend couldnt get into game coz hadnt pass but the bad guy could.
Just my thoughts
and sry for gramm :)
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Mr Feltcher
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Posted - 2006.01.07 00:12:00 -
[466]
That is quite a worring thought, allso lends towards making one think that you could have a hacked account. But at least it would explain why you cant input your email account |
Nitros
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Posted - 2006.01.07 00:12:00 -
[467]
Originally by: Maya Rkell
Originally by: Nitros
hello GM's!
I am owner of 2 eve accounts.
My first account got a new password and ingame at the moment. Its ok.
My second account have a problems. I doesnt got e-mail after use password reset feature. E-mail is ok (at Hotmail.com server). What can I do now? Please contact me here or ingame.
Have you checked your hotmail spam folder?
yes.. nothing
waiting to answere atm
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Tgaru
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Posted - 2006.01.07 00:14:00 -
[468]
Edited by: Tgaru on 07/01/2006 00:15:20
1) you pay for a MMO
2) said MMO kicks you in the balls
3) Internet message board "tough guys" bring out the anti whiner brigade and tell you to not even whince from #2.
4) said MMO company, aided and abetted, by certain ignorant segments of it's own playerbase who will TAKE ANYTHING that said company does to them laying down end up increasing the chances for more "customer abuse" in the future.
5) Miraculously, upon the decline of the MMO in question, the aforementioned "tough guys" blame the whiners instead of themselves for taking it laying down when it mattered the most.
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Maya Rkell
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Posted - 2006.01.07 00:19:00 -
[469]
Originally by: Nitros
Originally by: Maya Rkell
Originally by: Nitros
hello GM's!
I am owner of 2 eve accounts.
My first account got a new password and ingame at the moment. Its ok.
My second account have a problems. I doesnt got e-mail after use password reset feature. E-mail is ok (at Hotmail.com server). What can I do now? Please contact me here or ingame.
Have you checked your hotmail spam folder?
yes.. nothing
Ah well, apparently a friend looked and his was there, so...
Warning: above post may contain traces of sarcasm.
"Corpse cannot be fitted onto ship. Only hardware modules can be fitted." |
Hans Rex
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Posted - 2006.01.07 00:20:00 -
[470]
Well my second account was locked. Never received an Email with password change. Did the "forgot password" thing 9 hours ago. Still nothing.
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Tgaru
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Posted - 2006.01.07 00:28:00 -
[471]
So Dr. Phil, tell me why this "kick the customer\user" in teh balls deal is so therapeutic to you? Help us understand why that meanspiritedness makes you a better human being than some of us who think treating customers a little better and with more respect and understanding is a better choice.
Are you all just trying to "teach us lazy users" a lesson? in a game no less? Way to go, without people like you out there kicking arses of decent, but slightly forgetful, people without enough time to manage email accounts in a game, what would we do?
You know what? On second thought don't bother. I'm glad I work in an organization which values not f-ing over it's customers and clients everytime a loophole allows. I'm similarly proud to be apart of an organization with a network admin team that can rise to whatever level their users need, despite their faults, and still provide A+ service. That's true professionalism.
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Tinweasel
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Posted - 2006.01.07 00:28:00 -
[472]
yep ive been staring at my petition thing for about 9 hours too. heres some nice thoughts...i bet the customer service and billing folks have the weekend off. :D
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Tgaru
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Posted - 2006.01.07 00:31:00 -
[473]
Originally by: Tinweasel
yep ive been staring at my petition thing for about 9 hours too. heres some nice thoughts...i bet the customer service and billing folks have the weekend off. :D
Ofc, our resident Dr. Phil has declared this weekend "Kick the users in teh nads" weekend. So prepare and bendover and clutch yer jewels boys. Dr. Phil here is gonna make a man outta all of us yet!
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Jonkai
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Posted - 2006.01.07 00:32:00 -
[474]
Originally by: Nitros
hello GM's!
I am owner of 2 eve accounts.
My first account got a new password and ingame at the moment. Its ok.
My second account have a problems. I doesnt got e-mail after use password reset feature. E-mail is ok (at Hotmail.com server). What can I do now? Please contact me here or ingame.
Just for your info matey, they will not contact you here or ingame, well actually they may tell you what to do here but that could also be delayed.
Use the 'Ask a Question' clicky to the right of this thread. Hope that helps and I hope you get your account back into game soon.
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Lluthiunne Atalaron
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Posted - 2006.01.07 00:32:00 -
[475]
Has anyone who has successfully regained there password (and there must be a few as more than 17,000 players are on tonight)
seen this when the opened there mail to reset the password.
An external application must be launched to handle cid: links. requested link:
cid:03.jpg
application: cid
If you were not expecting this request it maybe an attempt to exploit a weakness in that other program.
Cancel this request unless you are sure it is not malicious.
its driving me nuts cos it looks really odd - i also cant 100% say if the emails genuine
>> The mind is its own place, and in itself can make a heaven of hell and a hell of heaven <<
|
Chade Malloy
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Posted - 2006.01.07 00:33:00 -
[476]
Oh my...i cant imagine the mass of petitions our GMs will have to read after this horrible day in eve history.
However, i was patient, and after only about three hours i got my mail & new pw...its working fine now.
This desaster is one week ahead of schedule ;) (friday 13th)
DEVs break things by looking at them. |
Al Thorr
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Posted - 2006.01.07 00:35:00 -
[477]
Hi,
yes I was one of the renamed password people.... everything is safe n sound as I expected.
Ive double checked my pc's with kaspersky , spybot , adaware. and cannot find anything on my machines - I dont use the rememeber log/password services etc _ I run minimal Tsr machines.
results - nothing
A prudent move by ccp to change passwords. ok the wait was annoying but a minor pinpriick as to what could have happened.
But my main question is simply was this a client or server side hack?
(If this has been repeated then I appologise btw)
Its just a question for my own peace of mind ( small that it is ).
Regards Al Thorr
Why are warp core stabilisers known as toilets ? (ie WC s)
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Tinweasel
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Posted - 2006.01.07 00:43:00 -
[478]
Originally by: ThundrGod
Hey Tgaru, if the hackers didn't get it can i have ur stuff?
LOL
He did seem a tad upset with the 2 posts in a row thing didn't he?
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Dizirgee
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Posted - 2006.01.07 00:46:00 -
[479]
Originally by: Chade Malloy
This desaster is one week ahead of schedule ;) (friday 13th)
LOL
and realy it will be friday 13,if no hacks i would not know it until friday,so now i can prepare,ty for info chade
and comn ppl dont cry,just go take some sleep and tomorrow you will get your new pass (eventualy)
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Sony CEO
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Posted - 2006.01.07 01:06:00 -
[480]
Please relax all. this is CCP's way of getting rid of ... hmmm should I ? Do I dare say it ... hmmm you all know that M word we aint supposed to say...
LOL got Billions in an account I have no acess to due to this so relax all..
There is a place called the real world go visit it, get some sun and fresh air ffs..
P.S. after we finish aquiring this game, this will never happen, your acct will get hacked but we dont care ...
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nahtoh
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Posted - 2006.01.07 01:14:00 -
[481]
Originally by: Zanek Kraiger
NOT to mention that both my accounts are linked to one email address, I have other players on my comms right now that have old email accounts that they dont use anymore. WHENEVER u guys get around to doing your job and start sending out emails how do you plann to resolve my mates accounts that are currently inoperable?
My main account is Tytis Kraiger
My mates who are worried they cant get onto thier accounts are; DJ Lightning, Harshdruid,Draconian,Aegir Anshalar,Vanadium,Alexei Djukov, and Adrian Thorgrim
Lets think who is the one that should update contact details when they change...Hmmm tricky one that oh wait I know how about the asshat that changed their contact details and did not update them...
===============================================
"I am not saying there should be capital punishment for stupidity, but
why can`t we just take the safety labels off everything and let the
problem |
Kerushi
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Posted - 2006.01.07 01:29:00 -
[482]
went downhill quite fast
the mails were sent to the email when u registerd as those were the only adresses wich couldn`t be changed by anyone (that some moved on i won`t go into as it`s not my place) or else any hacked account could be enterd without any problem to those accounts again (as far is i got from all posts)
that they took down the cluster and reset alot of accounts must say something of the predicted extent this would have gone to if this wasn`t done
got back ingame after 5 hours(+dt) but can imagine how some must feel like after twice that time
also posting here with requests, i doubt they`d be taken care off
and if this is a warmup for next week (like posted, friday 13th) then god can`t help us...
________________
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nahtoh
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Posted - 2006.01.07 01:38:00 -
[483]
Originally by: Tgaru
Originally by: EsiIa
To be quite frank, the behaviour of some people on this thread is absurd. It seems that many people need to grow up and stop throwing their toys out of the pram simply because they can't log on to EvE for a couple of hours.
Irrespective of the appropriateness of CCP's response (which we are not in a position to judge, as we do not have as much information as CCP), CCP, their moderators and customer support should not have to put up with the kind of mindless, petty abuse that achieves nothing other than makes the writer feel a little bit better for having thrown a temper tantrum.
Don't be too sure that it's going to be just a "couple hours." It may be weeks if CCP relies on the petition system or is overly rigid and unyielding in cases when email addresses are out of date.
Ah yes its bad when you can't easly change your details and i bet if it was too easy and you were nailed by someone exploting easy detail change procedure you would be even more annoyed...
===============================================
"I am not saying there should be capital punishment for stupidity, but
why can`t we just take the safety labels off everything and let the
problem |
Maishoku
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Posted - 2006.01.07 01:39:00 -
[484]
I just got a new email address last week. I didnt have time to update the information on my main account. I petitioned, but still no reply
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Logan Knight
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Posted - 2006.01.07 01:50:00 -
[485]
yea same here posting with alt cause I changed E-mail...and no access to old one..so I truely hope I might get a response this weekened..HIGHLY doubt it..and no skill training...nooooooo........
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Tgaru
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Posted - 2006.01.07 01:58:00 -
[486]
Originally by: Logan Knight
yea same here posting with alt cause I changed E-mail...and no access to old one..so I truely hope I might get a response this weekened..HIGHLY doubt it..and no skill training...nooooooo........
I'm sorry, the "committe on behavior unbecoming of an Eve citizen" has spoken and this operation on the part of CCP spares no victims for any reason: All users without current email addys on file will be kicked in the balls and then shot. So it is written by Dr. Phil, and then other "tough guys" on this thread, so it shall be!
This committee is composed of individuals so pathetic in their own little miserable lives that the only thing they can do to sustain their feeling of having a right to take another breath of air is to seek out the weak on teh intraweb and lambast them for making a human mistake!
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Logan Knight
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Posted - 2006.01.07 02:13:00 -
[487]
Yea I totally understand it is my fault. Just sucks to not be able to play eve for days possibly.and not be able to set a new skill. I know they are over burdened just wish i could get a response other than a automated one...and btw GM's do not have the tools to reset a pw or anything ...:( I think i have tried everything...waiting..waiting ..waiting.........
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Kerushi
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Posted - 2006.01.07 02:17:00 -
[488]
not related (well sort of)
there`s a MS patch to the WMF exploit (the images 1)
microsoft download page
just make sure to change the language to that of ur system or it won`t install
requires a reboot
________________
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Kerushi
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Posted - 2006.01.07 02:31:00 -
[489]
off to bed
hope it gets sorted for u guys who are still stuck
________________
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JeanLuc Picarde
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Posted - 2006.01.07 02:32:00 -
[490]
anyone care to wager that this was caused by "knowledgable" people opening up the rash of emails from the latest virus flood that is usually subjected with "mail undeliverable" spoofs?
hrm?
heh
Ive noticed that every time one of these styles of virus attacks occur the amount of folks that ***** about a breach of security and/or get their accounts, be it a game or otherwise goes WAAAAAAAAAAAY up.
but being that noone wants to lose face and just admit that they "pulled a munson" lots o folks just sit there and watch the tempers fly.
lol. cmon just fess up. ya'll opened a email attachment. ya know ya did. *grins*
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Kerushi
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Posted - 2006.01.07 02:54:00 -
[491]
damn picarde, that`s ur clone
________________
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Lord Mo0
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Posted - 2006.01.07 02:55:00 -
[492]
Edited by: Lord Mo0 on 07/01/2006 03:04:25
OMG..... I¦ve been filing petitions on a ingame bug for the last 2 days.... now this just added ontop of it.
I¦m so unlucky to have not updated my email info on one char. So the passw. was sent to the wrong address.
I did what Oveur said " If you haven't recieved an email or account management say that either your email or username was incorrect, you are requesting the password to be sent to an account which does not match the email registered!"
And now the replys have been going back for hours.
My point is : CCP frakked it up so CCP should fix it asap.
not letting theyr PAYING customers having to go through endless hoops.
Oveur: you need to keep these cust support d00d¦s inline, making them help us rather than making us go through hoops with endless crap.
BTW. i¦ve asket for a senior GM now, hoping he aint one of thouse 15 years who play CS all day.
/me brings out the flamethrower
BTW. BTW. why didnt CCP think of changing the passwords to the last digits of the CD-KEY ???
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Tinweasel
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Posted - 2006.01.07 02:58:00 -
[493]
Edited by: Tinweasel on 07/01/2006 02:58:42
they actually replied to you? wow. i dont think theyve even looked at my petitions yet.
its only been 12 hours though. yea. thats a comforting thought.
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Lord Krell
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Posted - 2006.01.07 03:43:00 -
[494]
Edited by: Lord Krell on 07/01/2006 03:44:07
Originally by: Lord Mo0
I hope CCP will post the address of the hacker on forums.
I¦m sure there are a few ppl who might wanna have a little "chat" with this guy.
I only want 5 minutes with him in a locked room with a baseball bat. I promise you he will never hack anything ever again...
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Hans Rex
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Posted - 2006.01.07 03:48:00 -
[495]
Well its been 12 hours. No new password sent. No response to change/forget password query. No response to the ask a question. Nothing, nada, zip. No new updates from CCP.....
Just a real loud silence.
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Jeb Rand
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Posted - 2006.01.07 04:56:00 -
[496]
I have also been waiting for an email to be sent my way but alas, no luck... what is going on? How could it take so many hours just to send an email?
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Tgaru
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Posted - 2006.01.07 05:12:00 -
[497]
Originally by: Lord Krell
Edited by: Lord Krell on 07/01/2006 03:44:07
Originally by: Lord Mo0
I hope CCP will post the address of the hacker on forums.
I¦m sure there are a few ppl who might wanna have a little "chat" with this guy.
I only want 5 minutes with him in a locked room with a baseball bat. I promise you he will never hack anything ever again...
I'd need only 30 seconds with some of the CCP bootlickers to get my point across.
It's just incredulous to me that people are willing to stand by and watch CCP GANK ACCOUNTS for no other reason than the email addy was allowed to lapse into noncurrent status.
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Quanteeri
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Posted - 2006.01.07 05:20:00 -
[498]
Originally by: Tgaru
Originally by: Lord Krell
Edited by: Lord Krell on 07/01/2006 03:44:07
Originally by: Lord Mo0
I hope CCP will post the address of the hacker on forums.
I¦m sure there are a few ppl who might wanna have a little "chat" with this guy.
I only want 5 minutes with him in a locked room with a baseball bat. I promise you he will never hack anything ever again...
I'd need only 30 seconds with some of the CCP bootlickers to get my point across.
It's just incredulous to me that people are willing to stand by and watch CCP GANK ACCOUNTS for no other reason than the email addy was allowed to lapse into noncurrent status.
I think you should catch the next Greyhound to Iceland.
CCP has even knows it. They've added the word BIGSHOT to the URL of my avatar. |
Gonada
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Posted - 2006.01.07 05:22:00 -
[499]
Tgaru, wtf you talking about?
are you "special" ?
you do realize that there is a nasty virus floating around the net, and some hacker took advantage that the fix wasnt released fast enough and threw something on these boards that compromised peoples accounts eh?
CCP did nothing wrong, in fact CCP did exactly the right thing.
lots of people have been whining lol, but its their own stupidity, not ccp's .
if you are not that intellegant to realize all of this, then god have pity on you, you gonna have a rough life.
-I don't necessarily agree with everything I say.-
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Shar Tegral
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Posted - 2006.01.07 05:29:00 -
[500]
When I returned to Eve, after a four month hiatus, I not only updated my billing details but I ensured that all details were current and accurate on both of my accounts.
I am fortunate that I still had access to my main account's e-mail of long ago. However I do not have access to the e-mail of registration for my second account. I have sent a petition in but no answer... and I don't cast blame.
Maybe I'll gain access to my 2nd character of over two and a half years training... maybe I won't. The point of the matter is that the fault does not lie with CCP for the heinious behaviors prevalent on the internet.
Will I be ticked off?
Heck yeah, I'm not an idiot nor a fanboi. The loss of about half a billion or so of isk on the character, in cash or items, is nowhere near as painful as the loss of all the training... of all the friends and connections I built upon that character. (Mind you the friend thing is not a problem as I've never gone in for "alt games" and deception.)
But as anxious as I am to log into that account to find out the status of it (I'd hate to find out that he's been deleted!!!) I'm going to take some deep breaths and think back on just how critical the situation was for CCP to act so drastically.
CCP has never dealt with us, the community, in any manner that was dismissive of our concerns... ever. Shame on many of you veterans for forgetting that. They ain't saints but yall need to stop demonizing them.
In a few days, maybe a week, I'll start getting annoyed if my petition has gone nowhere. CCP, the devs and gms, eventually get things squared away every time. We don't like the fact that crap happens, we don't like what happened, but every time they come through for us like the professionals that they are... they come through for us like people with a passion for what they have built.
So... Get your heads out of your 4th point of contact and calm down!
PS: Good luck to those of you without any access.
Eve Guardian - Former Reporter
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baldurk
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Posted - 2006.01.07 05:34:00 -
[501]
my main account is still locked and i havent gotten a password. i filed a petition on this account but that'll probably be backed up for a while.
i wouldnt be that mad if my skill train wasn't set to finish earlier today :|
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j0sephine
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Posted - 2006.01.07 05:59:00 -
[502]
Edited by: j0sephine on 07/01/2006 06:00:12
"Has anyone who has successfully regained there password (and there must be a few as more than 17,000 players are on tonight)
seen this when the opened there mail to reset the password.
An external application must be launched to handle cid: links. requested link:
cid:03.jpg
application: cid
(..)
its driving me nuts cos it looks really odd - i also cant 100% say if the emails genuine"
This appears to be genuine mail that gets send to you when you request a 'normal' password reset for EVE.
The reason you got that warning is, html version of this mail seems to have odd way to reference attached .jpg image that's supposed to serve as banner/background... and it possibly confuses your email reader ^^;
also, i believe in order to succesfully reset your password you need to copy the url provided in email, and paste it as address in your web browser to open, instead of just clicking on it in the email ... otherwise you get the timeout error or something to that effect ^^;;
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nahtoh
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Posted - 2006.01.07 06:15:00 -
[503]
Edited by: nahtoh on 07/01/2006 06:17:53
Originally by: Tgaru
Originally by: Lord Krell
Edited by: Lord Krell on 07/01/2006 03:44:07
Originally by: Lord Mo0
I hope CCP will post the address of the hacker on forums.
I¦m sure there are a few ppl who might wanna have a little "chat" with this guy.
I only want 5 minutes with him in a locked room with a baseball bat. I promise you he will never hack anything ever again...
I'd need only 30 seconds with some of the CCP bootlickers to get my point across.
It's just incredulous to me that people are willing to stand by and watch CCP GANK ACCOUNTS for no other reason than the email addy was allowed to lapse into noncurrent status.
Oh for someone who is all over "internet tough guys" you picked the wrong thing to type don't ya think?
Heres a hint you provide contact details for CCP, If eve is that imporant for your lifeand lesure you would think that actually updating contact details would be a priority for people that are whinning about it...
There seems to be 2 things going on here from the posts accounts being lost and which is down to CCP and people not updating their contact details which down to them not CCP.
Its kinda like the morons that say move address and have the effrontry to blame their ISP for their ADSL not working at their new address when they did not tell the ISP they had moved, which is something I have to deal at work I laugh at them the same I am laughing at the I never updated my contact details whinners in this thread...
===============================================
"I am not saying there should be capital punishment for stupidity, but
why can`t we just take the safety labels off everything and let the
problem |
Ilshar
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Posted - 2006.01.07 06:26:00 -
[504]
Anyone still waiting on passwords... I just found my email message... yahoo junked mailed it for me.
Thanks for the quick grab on protecting our accounts!
Too bad a lot of us lost an entire day of play because of this.
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Derikku
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Posted - 2006.01.07 06:31:00 -
[505]
still waitin here.
i put in a petition to change my email address already since my real valid one doesnt want to work, the emails from petitions work fine and quickly.
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Lluthiunne Atalaron
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Posted - 2006.01.07 06:36:00 -
[506]
Originally by: j0sephine
Edited by: j0sephine on 07/01/2006 06:00:12
"Has anyone who has successfully regained there password (and there must be a few as more than 17,000 players are on tonight)
seen this when the opened there mail to reset the password.
An external application must be launched to handle cid: links. requested link:
cid:03.jpg
application: cid
(..)
its driving me nuts cos it looks really odd - i also cant 100% say if the emails genuine"
This appears to be genuine mail that gets send to you when you request a 'normal' password reset for EVE.
The reason you got that warning is, html version of this mail seems to have odd way to reference attached .jpg image that's supposed to serve as banner/background... and it possibly confuses your email reader ^^;
also, i believe in order to succesfully reset your password you need to copy the url provided in email, and paste it as address in your web browser to open, instead of just clicking on it in the email ... otherwise you get the timeout error or something to that effect ^^;;
-Thanks for the post i was a wee bit worried about the jpg exploit - even though i have XP updated. However clicking on or typing out the link into the address bar still gives me the same results. i cannot reset my password even though they've sent the mail - Do you have anymore ideas ???
>> The mind is its own place, and in itself can make a heaven of hell and a hell of heaven <<
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j0sephine
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Posted - 2006.01.07 06:52:00 -
[507]
"However clicking on or typing out the link into the address bar still gives me the same results. i cannot reset my password even though they've sent the mail - Do you have anymore ideas ???"
Hmm sorry but no idea :< it did work for me, but then i did that copy/paste thing immediately after receiving the email... perhaps you could try to request another password reset, and copy/paste the link you receive then, in the new mail? Am guessing there's a chance you get it faster now, with most active users sorted out and the mail queue hopefully shorter ^^;;
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Emily Escher
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Posted - 2006.01.07 07:13:00 -
[508]
Can't access my main account which has definately been used without my permission because the email address has been changed
gm respomse - you need to wait for the email.
15 hrs after petition still no reponse. still no news about wot has happened and wot is being done
oops nearly forgot the petition my take several days to be answered.
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UGWidowmaker
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Posted - 2006.01.07 08:05:00 -
[509]
i still havent receaived any passwords for my builder caracter nore my miner caracter.. is there still ques or what how many people are still left out ?!?!?
I will make u into biosource... |
Crazeh
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Posted - 2006.01.07 08:11:00 -
[510]
losing 17 hours of trainingtime on my main 4tl!
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Lluthiunne Atalaron
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Posted - 2006.01.07 08:11:00 -
[511]
Originally by: j0sephine
"However clicking on or typing out the link into the address bar still gives me the same results. i cannot reset my password even though they've sent the mail - Do you have anymore ideas ???"
Hmm sorry but no idea :< it did work for me, but then i did that copy/paste thing immediately after receiving the email... perhaps you could try to request another password reset, and copy/paste the link you receive then, in the new mail? Am guessing there's a chance you get it faster now, with most active users sorted out and the mail queue hopefully shorter ^^;;
Well i cant actually cut and paste the link i have to type it into the address bar - but same thing applies ill attampt to get them to send another email and try again - thanks for advice, and cool sig by the way
>> The mind is its own place, and in itself can make a heaven of hell and a hell of heaven <<
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Cherry Moon
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Posted - 2006.01.07 08:11:00 -
[512]
I have repeatedly sent emails asking customer service to fix my main account.
I had one reponse earlier last night and they sent me a login id and password that did not work. I have had no response from customer service since then.
what can I do here? I would like to play the game with my main character or atleast get a response as to the status.
Tilhundra
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AteOfTen
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Posted - 2006.01.07 08:15:00 -
[513]
I recieved 2 messages regarding the reset of the password for my main character
BUT!!!!
Naturally one would use the LATEST message and gain access using the LATEST password
BUT!!!
Nooooooo
The latest one did not allow me access, so I used the earlier message and...
Still no access, and despite requesting a reset of the password (note ONLY requested a password 3 times since this episode, which works out at once every 6 hours now) I still have no access to my main character
Implications:
No training now for 18 hours
No missions for 18 hours and
More importantly
My secondary character has no access into the 'communal' kit store as the main character has em all
All I get from CCP is
'Please be patient'
Fast running out of patience
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Soul Redemption
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Posted - 2006.01.07 08:16:00 -
[514]
I've reseted my pass and i've done it few hours back now but every time i enter my new pass game says the username/password are incorrect and will not let me in game
its quite thrustrating after a while
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Jeb Rand
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Posted - 2006.01.07 08:27:00 -
[515]
Here's a question. How many people who haven't received the emails had to have their passwords sent to a hotmail account? I have a feeling some email providers have blacklisted ccps email servers as spam because of the ammount of email coming from them and heading to people with hotmail.com addresses. Same might have happened to bigger email providers.
Just a question, because i've yet to receive any email that's suppose to send to my hotmail account.
I suppose i'm more ticked off because i feel i'm left in the dark as to what the whole situation is. If they said "it'll take X hours to get this fixed" i'd be happier. If they said "everyone should have their email by X date" i'd be happier. Instead i'm sitting here unable to log into my account, unable to receive a password, unable to do anything really on something i am paying for. While i understand that stuff like this does happen, just a little more communication concerning the issue would go a long way.
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Dudley Beekle
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Posted - 2006.01.07 08:31:00 -
[516]
Originally by: UGWidowmaker
i still havent receaived any passwords for my builder caracter nore my miner caracter.. is there still ques or what how many people are still left out ?!?!?
I got notifications for both my accounts last night and changed them. Unfortunately my new main account pwd doesn't work. Probably I managed to forget it but despite initiating another reset last night at 9pm I still haven't received anything. FWIW the first time around it took 7 hours to get the notifications so it's possible that this has extended overnight although hours seems excessive.
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Dudley Beekle
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Posted - 2006.01.07 08:33:00 -
[517]
Originally by: Jeb Rand
Just a question, because i've yet to receive any email that's suppose to send to my hotmail account.
That's possible but I run my own mail server at home and I've now been waiting twelve hours for the reset I requested last night. Slightly annoying as that char has lost 11 hours training but it can't be helped. Better than having his account compromised.
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Daniel Bowne
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Posted - 2006.01.07 09:59:00 -
[518]
Originally by: Jeb Rand
Here's a question. How many people who haven't received the emails had to have their passwords sent to a hotmail account? .
I'll go with that theory, main account was registered on a hotmail address.
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CaptainCrunch
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Posted - 2006.01.07 10:24:00 -
[519]
sigh 21hrs and no email for my main :(
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Geng
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Posted - 2006.01.07 10:25:00 -
[520]
Just logged into my isp web mail (BT) and the [email protected] email address has been blocked as spam, this may account for the delay for most people
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sonofollo
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Posted - 2006.01.07 10:34:00 -
[521]
so any explanation as to how this was pulled off ? were those affected visited a site that downloaded trojan monitoring software ? and being perhaps an unoffical eve fansite that is how it was pulled off />?
Are we in for an explanation at all and how CCP plans to encrypte all data transfers between client and server in teh future to avoid a repeat - from what ive read on various threads all data transfer is plain text ie login - combat etc etc. This is just sloppy programming that exposes all users to this type of malicious activity. Fix it please.
Im a happy little camper now - CCP 4tw. |
Abhrams Marshall
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Posted - 2006.01.07 10:34:00 -
[522]
so will i be refunded for this day the CCP is stealing from me? Or will they decide to just give me the skill points i am missing because they did something not allowing me to log in and start a new skill?
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Bess Tower
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Posted - 2006.01.07 10:55:00 -
[523]
I was all set to go ballistic at CCP but... it's not their problem. I'm willing to bet that in almost all cases the problem is that your mail provider has classed it as spam. I requested new PWs last night about 10 times and first thing this morning - just checked the spam folder - almost all of the emails were sent out immediately.
So check your mail before you go off on one at CCP
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Zoln
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Posted - 2006.01.07 10:59:00 -
[524]
I am still waiting for an email for my second account as i cannot reset my password !.
I have sent an email with the info they would need all i can do now is just wait:).
Now i understand that CCP is under a lot of presure with sorting this mess out with resting passwords for a big number of players if not all,and it seems as if a number are having problems the same as me!,I just hope this is not going to run into DAYS to get my second Account online-if so maybe some free dayz!!!.
ps:- second Issue of EON Is out and it looks real good ...10/10 Kool
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Jeb Rand
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Posted - 2006.01.07 11:00:00 -
[525]
I have checked my junkmail... no eve emails in there. I think hotmail is blocking them before they even reach junkmail so that they don't take up bandwidth. I added eve-online.com to my allowed users list but still no emails. If it's blacklisted by hotmail, it would prevent ANY messages from getting in. Same thing happened when gmail first started. So many people were sending hotmail invitations hotmail started blocking those emails as spam and tonnes of people never got their invites.
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QuantumX
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Posted - 2006.01.07 11:01:00 -
[526]
LOL @ CCP Customer Service...
and why, well petition sent, clearly stating that my other account the email address i thought i had, did not respond and i tried the ones i have used for the past year or so, and still no luck.
Asked could they reset the account to my email address..
And whats the response, "We experienced issues blahh blaahhh blaahhh, we had to reset passwords, please use the reset password feature at the eve website"
WTF was the point of that, i said this does not work because it does not recognise the email addresses i would have used. So ANOTHER petition raise thus adding to the already long and never ending piles of petitions.
If the GM had read the petition correctly, i would not have to raise another petiton to add to an already over burdened system.
Look i accept the DT, and accept the problems we have had in the name of keeping our accounts secure BUT when i get a response to a petition i expect the GM to actually fecking read it and respond accordingly, not go into mindless autobot mode and cut and paste the standard response.
Anyway i feel better now i have vented.
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Dudley Beekle
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Posted - 2006.01.07 11:12:00 -
[527]
Edited by: Dudley Beekle on 07/01/2006 11:12:46
Originally by: Bess Tower
I was all set to go ballistic at CCP but... it's not their problem. I'm willing to bet that in almost all cases the problem is that your mail provider has classed it as spam. I requested new PWs last night about 10 times and first thing this morning - just checked the spam folder - almost all of the emails were sent out immediately.
So check your mail before you go off on one at CCP
It certainly is their problem in some cases. I run my own mail server and looking at the emails I recieved the first time the connection to my server was directly from their machine to mine. My email server is up and running atm so the only reason for me not getting the email is a delay at CCP's end.
Even if my server logged the mail as spam the delivery would have been logged and the server logs show no contact from CPC servers for over 15 hours now.
Such is life :-/
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Crazeh
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Posted - 2006.01.07 11:27:00 -
[528]
One huge problem with getting mails is that so so many people request password multiple times.
pls stop so the smtp can catch up some time this month :(
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Zentarion
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Posted - 2006.01.07 11:44:00 -
[529]
I submitted a pwd request once for each of my 2 other acounts, still no mail and that was yesterday afternoon. Soooooooo, I'm waiting patiently until CCP decide to answer my cry for help.
In the meantime I have linked up my g/f's PC to my 56" Plasma in the front room and am about to settle down to watch the entire series of "Over There"! After that I will take the valuable lessons learnt and go kick some butt on BF2!
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Lustralis
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Posted - 2006.01.07 11:57:00 -
[530]
Well I'm starting to get a big hacked off already. I haven't been able to access my main since yesterday before DT and he has important business to attend to! How can I petition in his name if I can't log in to the website?
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Soul Redemption
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Posted - 2006.01.07 12:03:00 -
[531]
AAHHHHHHHHHHHHHHHHHHHHHH help me! im starting 2 loss mah witz
changed pass 5 times now! and it just wont work!!!
tells me incorrect password/username
!!!!
ARGGGGG
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Oveur
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Posted - 2006.01.07 12:04:00 -
[532]
Originally by: Lustralis
Well I'm starting to get a big hacked off already. I haven't been able to access my main since yesterday before DT and he has important business to attend to! How can I petition in his name if I can't log in to the website?
You do not need to log to submit petitions, you can do it right there:
<- Ask a Question
Senior Producer
EVE Online
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Jenn Chak'ai
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Posted - 2006.01.07 12:05:00 -
[533]
well my mains skill now needs changing NOW i'm ****ed off. I think they got the weekend off aint got a repy sinse 1800 friday night :/
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Crazeh
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Posted - 2006.01.07 12:08:00 -
[534]
Edited by: Crazeh on 07/01/2006 12:08:14
Oveur is there any chance of an update to the smtp having a crazy swollen throat and still taking hours to get mails going out?
I asked for a pw on my main a couple of hours ago again because i ctd and lost the window with pw before i could save or change it.., it took 9-10hrs the first time so, its a bit frustrating :(
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Oveur
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Posted - 2006.01.07 12:09:00 -
[535]
Originally by: Dudley Beekle
Edited by: Dudley Beekle on 07/01/2006 11:12:46
Originally by: Bess Tower
I was all set to go ballistic at CCP but... it's not their problem. I'm willing to bet that in almost all cases the problem is that your mail provider has classed it as spam. I requested new PWs last night about 10 times and first thing this morning - just checked the spam folder - almost all of the emails were sent out immediately.
So check your mail before you go off on one at CCP
It certainly is their problem in some cases. I run my own mail server and looking at the emails I recieved the first time the connection to my server was directly from their machine to mine. My email server is up and running atm so the only reason for me not getting the email is a delay at CCP's end.
Even if my server logged the mail as spam the delivery would have been logged and the server logs show no contact from CPC servers for over 15 hours now.
Such is life :-/
Besides the spam filters, only about 75% of the emails on the accounts are actually correct or useable
If you are certain that you have the right email address linked to the account, which can be confirmed by doing a manual password reset because it matches both the username and the email registered on the account and you are positive that you haven't recieved the email, then petition it. The GM's are working overtime to respond to them all.
Senior Producer
EVE Online
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Oveur
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Posted - 2006.01.07 12:12:00 -
[536]
Originally by: Soul Redemption
well i still cant even log with 5th password
game still says incorrect password/user name
Could you elaborate on that, did you do 5 password resets or is that 5 including the email we sent out initially?
Senior Producer
EVE Online
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Hast
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Posted - 2006.01.07 12:15:00 -
[537]
Originally by: Oveur
Originally by: Soul Redemption
well i still cant even log with 5th password
game still says incorrect password/user name
Could you elaborate on that, did you do 5 password resets or is that 5 including the email we sent out initially?
he prolly did a copy/paste wich dont work
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UGWidowmaker
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Posted - 2006.01.07 12:15:00 -
[538]
well i think ccp did right when they did what they did.. high security always is good.. the problem some have including me is that when first we made the acounts we used a difrent email adress than we do today. in my case i played since launch of the game, and i FORGOT to alter the email wich the given password should be send to.. so when resetted it sends to a wrong email adress.. i tried to call my isp whom WAS the holder of the given email but the email adress is 100% gone from there system. so... he.. well i made petition and heres what the system told me to do..
If your are not able to access your registered email anymore, then you
will have to send a mail to [email protected] or use the 'Ask a
Question' feature on the website and categorize it in the 'Billing'
category. I understand your concerns and I assure you that everything
will be done to rectify this situation.
If you need to send your case please include the following information
1. The cd-key of the account (and a scanned or a digital picture if
available)
2. Account information (name of account holder, address, email, date of
birth, creation date)
3. Billing information (last 6 digits of credit card, type of card, name of
cardholder, subscription type)
4. Characters on the account
this should work. ofc it takes time but imagine what woul dhave or could have happend if ccp did not reset all passes.. we would log in and find our caracters looted or soemthing worse DELETED omfg... imgaine 2 years of gametime went up the drain...
i say GJ ccp u did right...
I will make u into biosource... |
Hiten
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Posted - 2006.01.07 12:16:00 -
[539]
oveur
any chance of getting some info on what is happening for those accounts where the correct e-mail address is not being recognised when u request a password via account management.
i have submitted an incident but that is now 24 hours of not being able to access my main account and i'm starting to get worried that someone has been able to change the e-mail on it and the account is now in jeopardy.
how do we find out if our account was one of "the 57" or has just been locked as a precaution by u guys?
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John McCreedy
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Posted - 2006.01.07 12:20:00 -
[540]
On one of my accounts, it appears I've forgotten the e-mail. How do I get a new password when I need a password to get in to change my e-mail address so they can change my password?
Oh and I'm getting a little frustriated with all of this as well...
Make a Difference
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Oveur
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Posted - 2006.01.07 12:22:00 -
[541]
Originally by: Hiten
oveur
any chance of getting some info on what is happening for those accounts where the correct e-mail address is not being recognised when u request a password via account management.
i have submitted an incident but that is now 24 hours of not being able to access my main account and i'm starting to get worried that someone has been able to change the e-mail on it and the account is now in jeopardy.
how do we find out if our account was one of "the 57" or has just been locked as a precaution by u guys?
You should be getting a reply to your incident shortly, the GM's are working on this as fast as they can. If your account was one of the 57 you would see a donation out of your wallet to a person you don't know. You should also see a reversal of that donation.
Senior Producer
EVE Online
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Soul Redemption
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Posted - 2006.01.07 12:23:00 -
[542]
well i got 2 reset password emails
i changed the password twice on my own
and i think thats it current pass works fine in fourms i can log on and everything
but when i try 2 log into game says incorrect password/user name
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Hiten
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Posted - 2006.01.07 12:23:00 -
[543]
thx for quick reply - guess its just the waiting game now.
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Oveur
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Posted - 2006.01.07 12:24:00 -
[544]
Originally by: John McCreedy
On one of my accounts, it appears I've forgotten the e-mail. How do I get a new password when I need a password to get in to change my e-mail address so they can change my password?
Oh and I'm getting a little frustriated with all of this as well...
I'd suggest you submit a petition to the gm's, like it says in the news:
http://myeve.eve-online.com/news.asp?a=single&nid=1046&tid=1
"Petition Note: If you have an inactive email on your account, contact Customer Support under the billing category."
Senior Producer
EVE Online
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Hakera
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Posted - 2006.01.07 12:30:00 -
[545]
perhaps it would be an idea to implement password expiry on eve and maybe even use a drop down menu box like online banking and ask for certain characters of your password only to be selected (avoiding keylogging) and also prevent the password from being stored in the cache file where it can be read perhaps.
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UGWidowmaker
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Posted - 2006.01.07 12:32:00 -
[546]
is this being reported to the police ? as a hacker atempt how many are involved and what can the punish be beside from banned acounts ofc..
I will make u into biosource... |
Mrs Yutty
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Posted - 2006.01.07 12:33:00 -
[547]
Well im still waiting 24 hours later. Ive petitioned both of my accounts and not a jot. You cant beat paying for a none existing service. I will be expecting a refund of some sort.
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Crazeh
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Posted - 2006.01.07 12:36:00 -
[548]
Originally by: Crazeh
Edited by: Crazeh on 07/01/2006 12:08:14
Oveur is there any chance of an update to the smtp having a crazy swollen throat and still taking hours to get mails going out?
I asked for a pw on my main a couple of hours ago again because i ctd and lost the window with pw before i could save or change it.., it took 9-10hrs the first time so, its a bit frustrating :(
Please with sugar ?
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Oveur
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Posted - 2006.01.07 12:36:00 -
[549]
Originally by: Hakera
perhaps it would be an idea to implement password expiry on eve and maybe even use a drop down menu box like online banking and ask for certain characters of your password only to be selected (avoiding keylogging) and also prevent the password from being stored in the cache file where it can be read perhaps.
Yes, we're looking into stricter password regimes after this incident.
Senior Producer
EVE Online
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Lustralis
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Posted - 2006.01.07 12:37:00 -
[550]
Edited by: Lustralis on 07/01/2006 12:37:48
Actually, it's clear the cognitive burden of passwords is becomming too difficult for the average person to manage. In my daily life I need to remember a different pin number for each card (2 credit, one debit), one for my computer login, one for each online account (2 credit, one debit), whatever forums/boards I'm a member of (slashdot for instance), etc., etc., etc. My life is an absolute nightmare!!!!
It doesn't help that a lot of services have certain formats for passwords so a previously used password might not work with a new provider/service. For instance, `it must be 8 or more characters, not allowed to use the same character more than twice, must have at least 1 number, 1 letter', etc., etc., etc. Anyway, now I will need another one for Eve.
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Oveur
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Posted - 2006.01.07 12:37:00 -
[551]
Originally by: UGWidowmaker
is this being reported to the police ? as a hacker atempt how many are involved and what can the punish be beside from banned acounts ofc..
Yes, of course.
Senior Producer
EVE Online
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Oveur
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Posted - 2006.01.07 12:38:00 -
[552]
Originally by: Crazeh
Originally by: Crazeh
Edited by: Crazeh on 07/01/2006 12:08:14
Oveur is there any chance of an update to the smtp having a crazy swollen throat and still taking hours to get mails going out?
I asked for a pw on my main a couple of hours ago again because i ctd and lost the window with pw before i could save or change it.., it took 9-10hrs the first time so, its a bit frustrating :(
Please with sugar ?
We're working on decreasing the mailing queues considerably, 10 hours is completely unacceptable.
Senior Producer
EVE Online
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Dudley Beekle
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Posted - 2006.01.07 12:38:00 -
[553]
Originally by: Oveur
Besides the spam filters, only about 75% of the emails on the accounts are actually correct or useable
If you are certain that you have the right email address linked to the account, which can be confirmed by doing a manual password reset because it matches both the username and the email registered on the account and you are positive that you haven't recieved the email, then petition it. The GM's are working overtime to respond to them all.
Well mine is known to be correct because I've already gone through this once last night. I just appear to have suffered brain fade and had to repeat it on one account.
I'll put a petition in
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Oveur
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Posted - 2006.01.07 12:38:00 -
[554]
Originally by: Mrs Yutty
Well im still waiting 24 hours later. Ive petitioned both of my accounts and not a jot. You cant beat paying for a none existing service. I will be expecting a refund of some sort.
You should all be getting a mass reply shortly regarding the action taken.
Senior Producer
EVE Online
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Crom'ar Lev
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Posted - 2006.01.07 12:39:00 -
[555]
I am waiting 10 hours now to receive my new password for Ginger Magician's account cause my old email is forgotten.I am now missing skill training as well as play time
Not happy
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Hakera
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Posted - 2006.01.07 12:40:00 -
[556]
Originally by: Lustralis
Actually, it's clear the cognitive burden of passwords is becomming too difficult for the average person to manage. In my daily life I need to remember a different pin number for each card (2 credit, one debit), one for my computer login, one for each online account (2 credit, one debit), whatever forums/boards I'm a member of (slashdot for instance), etc., etc., etc. My life is an absolute nightmare!!!!
I have 11 passwords for my work (all have pw expiry), probably around 8 for home use and another 4 for online banking stuff. Only two are the same or similar.
How hard is it to right the non-prioirty ones down anyway next to your comp? Such as game pw's for eg.
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Chade Malloy
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Posted - 2006.01.07 12:46:00 -
[557]
Not sure if this helps or has already been mentioned:
If you just copy-paste your new password either in the client or on the website it WON`T work (at least for me it didn¦t), you have to type it manually.
DEVs break things by looking at them. |
Sivona
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Posted - 2006.01.07 12:46:00 -
[558]
I recieved a new pw on one of my accounts it doesn't seem to work i reapplied for a pw 14 hours ago and nothing has been sent through, it is using my uni email address which shouldn't be spam filtering at all and nothing in my junk.
Should i be entering this into the petition procedure oveur or be waiting longer?
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John McCreedy
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Posted - 2006.01.07 12:48:00 -
[559]
Oveur, do you ever sleep?
Make a Difference
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Le Donkey
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Posted - 2006.01.07 12:50:00 -
[560]
Originally by: John McCreedy
Oveur, do you ever sleep?
In a crisis like this one, I wouldn't sleep either
Btw Oveur ... your mailing system/provider is pretty sucky to have such looooong queues...
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Lorr'is
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Posted - 2006.01.07 12:52:00 -
[561]
WTF. They have reset my other account, and its an old email registered to it. I CANT EVEN PETIYION... Fatal error: Call to undefined function: print_charset() in /cgi-bin/eve_online.cfg/scripts/enduser/acct_new_mb.php on line 21
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Eris Discordia
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Posted - 2006.01.07 12:56:00 -
[562]
Originally by: Lorr'is
WTF. They have reset my other account, and its an old email registered to it. I CANT EVEN PETIYION... Fatal error: Call to undefined function: print_charset() in /cgi-bin/eve_online.cfg/scripts/enduser/acct_new_mb.php on line 21
Have you tried filing a petition "here under the billing category?
My broken heart leaves my mind in pieces, temptation wins in the end |
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Dudley Beekle
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Posted - 2006.01.07 13:14:00 -
[563]
I am currently working through a petition atm. FWIW this proves (AFAICS) that there must be a problem with the password resetting. The petition has been correctly attributed to my innaccessible account and is using the email address for that account.
IOW we have proof that CCP systems can send emails to my mail server within minutes. I also managed to reset both my accounts last night. In effect I'm a second generation complainant since I've been through the force reset once yesterday. I just seem to have forgotten the password a couple of hours after choosing the new one. tbh that is very, very, odd for me so it's not beyond the possibilities that there is some other system screw up
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Stagnent
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Posted - 2006.01.07 13:19:00 -
[564]
Edited by: Stagnent on 07/01/2006 13:28:41
so, 20hrs later and i still cant get in with my main. I follow the procedures, the support asks questions, i answer the questions, support asks the same questions again!, i answer the same questions again! and now im back to waiting again.
I appear to be caught in a viscious circle :(
lol, it appears i can get a mail within minutes to fill out a customer satisfaction thing for something that has taken 20hrs and is still unresolved! I think i will hold off on filling it in and sending it back.
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Kasken
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Posted - 2006.01.07 13:38:00 -
[565]
Hey
I got the pw¦s reset on both my accounts, but i only got a new pw for one of them. I think i had the same mail registered on both accounts but i¦m not 100% sure since the other one was started by a m8 of mine a long time ago and handed over to me (way back when it was still ok to transfer accounts), and i cant remember if i ever changed the mail in the personal information This is a close personal rl friend of mine who started the account so it shouldent be that mush prob for me to get the pw from him (if it was sent to his mail)... but he¦s on vacation for another week or so.
Anyways i¦v sent a petition in billing category since i get the "invalid mail or account name" when trying both mails to reset manual.
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Soul Redemption
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Posted - 2006.01.07 13:40:00 -
[566]
I've got a brand new pass for my account and it still wont let me in using it
it says incorrect password/username
can some dev help me out here?
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Sereti
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Posted - 2006.01.07 13:44:00 -
[567]
Well for the record, I can not access my two other EVE accounts. The first one, EVE sent 2 password change url, which did not work, but still has correct e-mail address, so I have hope that it will sort out. But my other account has disappeared. I can not access my account. I tried password retrieval process and it has no record of my e-mail. And I have yet to receive password reset e-mail :(
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Crazeh
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Posted - 2006.01.07 13:47:00 -
[568]
Originally by: Soul Redemption
I've got a brand new pass for my account and it still wont let me in using it
it says incorrect password/username
can some dev help me out here?
Dont copy/paste if you're doing that..
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Eris Discordia
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Posted - 2006.01.07 13:54:00 -
[569]
Originally by: Sereti
Well for the record, I can not access my two other EVE accounts. The first one, EVE sent 2 password change url, which did not work, but still has correct e-mail address, so I have hope that it will sort out. But my other account has disappeared. I can not access my account. I tried password retrieval process and it has no record of my e-mail. And I have yet to receive password reset e-mail :(
If this is the case then you need to file a petition through EVE Support here you can file it under the category billing information.
You will be asked a series of questions and when you answer them you will get a new password.
Please use an active e-mail address when they ask for it
My broken heart leaves my mind in pieces, temptation wins in the end |
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Kerushi
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Posted - 2006.01.07 14:20:00 -
[570]
Originally by: GM Rendo
This seems to be a legit reply from us. For the record then we do ask for credit card details as it's the safest way to verify account ownership. We NEVER EVER ask for more than the last 6 digits though.
We do not ask for passwords though as that is already accessible to us. For those of you that need to have your email address changed then please include the following details in your incident.
1. Full name used to register account
2. Account name
3. Current characters on account
4. Current registered e-mail address
5. Date of birth registered on the account
6. CD key used to register account
7. The last six digits of your credit card number that you used to pay for EVE
8. The type of card (VISA or Mastercard or American Express)
9. The name of the bank which issued the card
10. The expiry date of the card
In addition then you need to select the billing category -> "Lost account and password". It would also help if you put "Inactive email" in the subject header and possibly give tell us which email you like us use change it to.
Finally I just want to make it clear that we never send our customers their account passwords. All we do is that we change the email address of the account so they can then use the password reset function Password Reset. Please note that it can take up to 10 hours for the password reset email to be sent due to the load on our secure server currently.
/Cheers
________________
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Bounty Killa
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Posted - 2006.01.07 14:35:00 -
[571]
ok ive now been without my main for over 24 hours,got sent email that didnt work.last night I sent for a new email password -8 hours later nothing.Would be nice to get contacted ingame :)
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UGWidowmaker
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Posted - 2006.01.07 14:54:00 -
[572]
and we wait :( this is sort of depressing... loads of isk wasted loads of skill time wasted.... plz plz plz hurry up ccp get those mails out and sorted...
I will make u into biosource... |
Aaron Shefield
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Posted - 2006.01.07 15:00:00 -
[573]
Two of my three accounts had passwords changed... I still don't have my emails with the new passwords. Of course it was the two main accounts with the most time critical alts (training, POSes and Lab/Mfg).
It sounds like there are still large numbers of players waiting for passwords. Is there going to be a roll back? This really isn't fair that I'm losing training time & isk over this problem.
-= Aaron's Awesome Astartes =- |
UGWidowmaker
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Posted - 2006.01.07 15:05:00 -
[574]
i agree 100% a roleback is a bit dramastic thou.. but i would like our acounts having a boost of some sort... and no NOT reimbursement of RL money... as in less pay for acounts.. i rather want training time lost and or recearch lost credited too..
I will make u into biosource... |
Cherry Moon
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Posted - 2006.01.07 15:07:00 -
[575]
Yep, I am still waiting to get into my main account. Would be nice to be able to play...
I have peitioned, emailed. Nothing. No answer, nothing and I still cannot login.
Im to say the least a little agrevated.
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UGWidowmaker
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Posted - 2006.01.07 15:08:00 -
[576]
lol and all this during weekend where the nmost isk and stuff is to be made and all the gametime lost :( /me is ADICTED lmao
I will make u into biosource... |
Mrs Yutty
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Posted - 2006.01.07 15:13:00 -
[577]
Waiting is something eve players have always had to do. But this is going to a new level. my main character has been waiting for a big skill to finish and sure enough it did yesterday morning. I cant log on. So its at least 24 hours lost of skill training and its increasing by the minute. What do you think we are, players with Real lives. Im slowly getting annoyed and may even have to step outside for some fresh air.
Please CCP put your coffee cups down and sort your customers out first. We do love you even if we moan a lot.
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Ammy
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Posted - 2006.01.07 15:18:00 -
[578]
Same here, 24hrs on and still waiting for new passwords for my main account. Filed a petition under billing but no joy yet.
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Eris Discordia
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Posted - 2006.01.07 15:34:00 -
[579]
Originally by: Cherry Moon
Yep, I am still waiting to get into my main account. Would be nice to be able to play...
I have peitioned, emailed. Nothing. No answer, nothing and I still cannot login.
Im to say the least a little agrevated.
The GM's have loads and loads of petitions to sort through. Please give it time
My broken heart leaves my mind in pieces, temptation wins in the end |
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BeastMaster
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Posted - 2006.01.07 15:40:00 -
[580]
I have also waiting for a long time like most of the people that are left. I gave up waiting for the email last night and went to bed.
Got a response in the morning telling me to give them some info that was already filled in to begin with.
So once again sitting and waiting for the email , hopefully with a password this time.
Waiting for a skill to be trained is no biggie compared to this. |
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Tricky Trixy
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Posted - 2006.01.07 15:59:00 -
[581]
Edited by: Tricky Trixy on 07/01/2006 15:59:32
Edited by: Tricky Trixy on 07/01/2006 15:59:08
Originally by: Oveur
Originally by: Hiten
oveur
any chance of getting some info on what is happening for those accounts where the correct e-mail address is not being recognised when u request a password via account management.
i have submitted an incident but that is now 24 hours of not being able to access my main account and i'm starting to get worried that someone has been able to change the e-mail on it and the account is now in jeopardy.
how do we find out if our account was one of "the 57" or has just been locked as a precaution by u guys?
You should be getting a reply to your incident shortly, the GM's are working on this as fast as they can. If your account was one of the 57 you would see a donation out of your wallet to a person you don't know. You should also see a reversal of that donation.
Ok i am one of the unlucky 57 and yes i did see a gm put back 418k of my isk but what about the 790mill that was done before that?? It seems you caught one but not the one that took most of the cash!!! I have sent a petition in but only received a auto reply of how to get ur password if u have forgotten ur email. This doesn't apply to me!!
-----
Trixy says "Keep ur friends close but ur enemies even closer"
-----
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Thomas Torquemada
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Posted - 2006.01.07 16:03:00 -
[582]
Originally by: zepter
Originally by: Sharcy
Edited by: Sharcy on 06/01/2006 14:35:21
Oveur, I realize you won't go into too much specifics for obvious reasons, but can you tell us if these accounts were forced-hacked or if stolen pw's were used?
i'm guessing forced-hacked because i use the same password on both my accounts and only one was affected.
then how were the usernames obtained, i have 2 accounts, and 1 has gone **** up, reset password doesnt work etc, so if 1 account was hacked, how was the other not?
its not like i used simple account names or passwords, passwords i can understand being guessed/forced, but hoe were our login names obtained?
UPC - PVP'ers Good and Bad, How Do You Want Peace?
Through Talk Or In A Casket? We Decide!
Peace My Brothers... |
CaptainCrunch
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Posted - 2006.01.07 16:07:00 -
[583]
*sigh* i did the billing petiton, got the questions to answer after 2hrs, but now 8 hours later, no reply to the answers i gave
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Eris Discordia
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Posted - 2006.01.07 16:11:00 -
[584]
Originally by: Thomas Torquemada
Originally by: zepter
Originally by: Sharcy
Edited by: Sharcy on 06/01/2006 14:35:21
Oveur, I realize you won't go into too much specifics for obvious reasons, but can you tell us if these accounts were forced-hacked or if stolen pw's were used?
i'm guessing forced-hacked because i use the same password on both my accounts and only one was affected.
then how were the usernames obtained, i have 2 accounts, and 1 has gone **** up, reset password doesnt work etc, so if 1 account was hacked, how was the other not?
its not like i used simple account names or passwords, passwords i can understand being guessed/forced, but hoe were our login names obtained?
Just because your password was reset doesn't mean you were hacked. It was only an extra security measure but CCp does recommend it to change the passwords on other accounts as well.
My broken heart leaves my mind in pieces, temptation wins in the end |
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UGWidowmaker
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Posted - 2006.01.07 16:15:00 -
[585]
have ccp called in extra menn/woman to do the jobs recovering passwords or is it 2 persons or sumething ?
I will make u into biosource... |
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Eris Discordia
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Posted - 2006.01.07 16:20:00 -
[586]
Originally by: UGWidowmaker
have ccp called in extra menn/woman to do the jobs recovering passwords or is it 2 persons or sumething ?
The entire GM is working on this issue and it is top priority ( together with other important issues). But with the amount of petitions and requests for assistence it will take some time to sort everything.
My broken heart leaves my mind in pieces, temptation wins in the end |
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CaptainCrunch
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Posted - 2006.01.07 16:26:00 -
[587]
Originally by: Eris Discordia
Originally by: UGWidowmaker
have ccp called in extra menn/woman to do the jobs recovering passwords or is it 2 persons or sumething ?
The entire GM is working on this issue and it is top priority ( together with other important issues). But with the amount of petitions and requests for assistence it will take some time to sort everything.
meh, 26hrs now since my skill finished training and cant login my main :(
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BeastMaster
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Posted - 2006.01.07 16:28:00 -
[588]
Originally by: Eris Discordia
Originally by: UGWidowmaker
have ccp called in extra menn/woman to do the jobs recovering passwords or is it 2 persons or sumething ?
The entire GM is working on this issue and it is top priority ( together with other important issues). But with the amount of petitions and requests for assistence it will take some time to sort everything.
Seriously Eris, how many are we talking about? 2?
My wife is a housewife, I can always make her sit on the computer and help out. Just let me know |
HUAN YUE
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Posted - 2006.01.07 17:06:00 -
[589]
This is just getting a little bit too frustrating. I pay to play a game not sit at my computer waiting for someone ot change my password. Why werent we allowed to change our own passwords? My skill finishied 24+ hours ago on my main. Am i gonna get a days training back ?
We arent the guilty parties here but we are still treated like we are. Hijacking our accounts and not even a possibility of canceling them. Im sure thats even against the law. Im well aware that the GM's are working their butt off at answering petitions etc. Im just saying this is a cluster f**k and youve got loads of dissatisfied custumers that feel like they are beeing treated like dirt by CCP.
Yes im posting with and alt seeing my main was hijacked by CCP
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hungdra
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Posted - 2006.01.07 17:11:00 -
[590]
it would be nice to know how many GM / Devs have cancelled their weekends off to fix this. I bet it's zero! I bet they just logged in from home.
it's a joke... 24 hours and my main still cannot log on and if they are going to ask for my CD code I haven't got a hope because a game box from 3 years ago.... now where would I look!
Hungdra
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BeastMaster
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Posted - 2006.01.07 17:19:00 -
[591]
Edited by: BeastMaster on 07/01/2006 17:21:26
If you have Ask A Question then I suggest you go and update for the following question because that's the email you will get first.
ONLY UPDATE VIA CCP WEBSITE!..
If you dont have the password to this, then request the password, amazingly this password comes within seconds.
Anyways here are the questions.
-----------------
Thank you for your e-mail, our apologies for the late reply.
Due to the large number of e-mails received regarding the password
changes made to a large number of accounts yesterday, we are forced to send
you this automated reply. The purpose of this message is to gather all
required information in order to resolve this problem as soon as
possible. We require the following information from you if your password
e-mail has not arrived due to a inactive e-mail address or a related issue.
1. Your old, currently registered and inactive e-mail address.
2. Your current active and working e-mail address, for us to register
to your account.
3. The last six digits and expiration date on your registered credit
card's number, if your account is paid for with a credit card.
4. The cd-key registered to your account if your account was registered
with a game box cd-key.
5. Any additional information you have, for example birthday, address
and location registered to the account if the above does not apply to
your account.
When we receive this information we will do our best to give you access
to your account as soon as possible. Due to the inconvenience this has
caused you we are adding a day or two to your account, depending on the
time it takes to resolve the issue.
-----------------
Observe the mail do state that you will get additional days depending how long it takes to resolve the issue.
Hope that helps , it should for sure save you a few hours , or days..
I am still waiting after having updated my first email.
Your petition should had been found in My Questions , with the email you put in when you did your petition, in Billing & Account. |
gypped
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Posted - 2006.01.07 17:20:00 -
[592]
28 hours and counting for my main. mufasa73.
and yes, ive petitioned, ive reset my pw thru the appropriate channels, got a reply, if no email received about resetting pw, reset it again it says, but dont do it to frequently, at least 9 hours apart.
i got a skill change in 22 hours time, and im not full of hope that i can move onto a new skill
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iqplayer
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Posted - 2006.01.07 17:41:00 -
[593]
Originally by: Kerushi
Originally by: GM Rendo
This seems to be a legit reply from us. For the record then we do ask for credit card details as it's the safest way to verify account ownership. We NEVER EVER ask for more than the last 6 digits though.
We do not ask for passwords though as that is already accessible to us. For those of you that need to have your email address changed then please include the following details in your incident.
1. Full name used to register account
2. Account name
3. Current characters on account
4. Current registered e-mail address
5. Date of birth registered on the account
6. CD key used to register account
7. The last six digits of your credit card number that you used to pay for EVE
8. The type of card (VISA or Mastercard or American Express)
9. The name of the bank which issued the card
10. The expiry date of the card
In addition then you need to select the billing category -> "Lost account and password". It would also help if you put "Inactive email" in the subject header and possibly give tell us which email you like us use change it to.
Finally I just want to make it clear that we never send our customers their account passwords. All we do is that we change the email address of the account so they can then use the password reset function Password Reset. Please note that it can take up to 10 hours for the password reset email to be sent due to the load on our secure server currently.
/Cheers
I wonder how many accounts out there are using 'non-standard' ways of paying for their accounts - you know, how many people don't have CC's and having friends pay for them, accounts transferred in 'unsupported' methods, etc, etc.
And then I wonder, whether CCP is going to take the hard line on this, effectively taking accounts from these players; or whether since CCP triggered the whole issue by preemptively changing passwords, they will let it slide......
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Eck Hauler
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Posted - 2006.01.07 18:03:00 -
[594]
Well its now 26 hours since I got home and found my main account (dheyworth02) had its password changed.
The email address I thought was on it didnt work, so had to petition it which was sorted quite quickly
So im guessing we are at about 22 hours on the actual waiting for the password to be reset email |
CaptainCrunch
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Posted - 2006.01.07 18:19:00 -
[595]
Oveur can we get an update? Why is the smtp queue 30+ hours long?
it would be quicker for me to fly to iceland and back 15 times.
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EzTarget II
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Posted - 2006.01.07 18:31:00 -
[596]
Posting with my second account - thank god it was not "hacked"...
Just tried to access my main account, and it's not letting me in. I only found out about this from the eve-ffet web page since I'm busy working on the next version of EMS. When I checked by e-mails it let me change my password, but now I can't log in... not a heppy person now...
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Silverphlame
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Posted - 2006.01.07 18:36:00 -
[597]
Yup - looks like I still dont have my main back. Which is funny since its this account thats 'non-standard'. Back up and running by 7pm last night, but I still dont have an email for my main, either from CCP's initial change or the 3 reset requests I've sent (9pm last night, 9am this morning and 5.30pm tonight).
Thing thats bugging me most is the lack of info on whats happened to my account. Was I hacked, or am I just one of the poor slobs waiting for an overdue email? I have 3 active email accounts, and the one that is associated with my game account is the same one this account uses, so I know its live.
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Jeb Rand
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Posted - 2006.01.07 18:38:00 -
[598]
Alright, i FINALLY received my first email password reset. Had they told me NOT to submit a manual one i would be able to play now. Instead i have to wait for the manual one to get to me. AWESOME
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Kerushi
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Posted - 2006.01.07 18:40:00 -
[599]
to the GM`s:
been here since release with 1 account and years with another
i don`t have any cd/reg key`s after all this time and no way to lookup
how are some be able to provide those as extra info to have their account unlocked?
credit card info and registration details should be enough imo
________________
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BeastMaster
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Posted - 2006.01.07 18:41:00 -
[600]
Originally by: Jeb Rand
Alright, i FINALLY received my first email password reset. Had they told me NOT to submit a manual one i would be able to play now. Instead i have to wait for the manual one to get to me. AWESOME
Congrats!
Mine left now, and a few others |
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John McCreedy
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Posted - 2006.01.07 18:43:00 -
[601]
I'm serously starting to get annoyed with the GM's lack of courtesy. I mean is it so difficult to actually read a petition before you reply?
I've sent a petition saying I can't remember the registered e-mail so I'm asked the following:
Quote:
1. Your old, currently registered and inactive e-mail address.
2. Your current active and working e-mail address, for us to register to your account.
3. The last six digits and expiration date on your registered credit card's number, if your account is paid for with a credit card.
4. The cd-key registered to your account if your account was registered with a game box cd-key.
5. Any additional information you have, for example birthday, address and location registered to the account if the above does not apply to your account.
If I could remember the e-mail address, I'd not be asking for it to be reset
Make a Difference
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kutchc
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Posted - 2006.01.07 18:44:00 -
[602]
Well, wanted to jump on the bandwagon and say this suxxola's, but can understand completely response that has been taken. Out of 5 accounts, 1 of mine had no problems , 3 had no problems resetting password through e-mail, (lost password or the "automatic" one that was sent out w/new password info), and only one am having to play the waiting game like everyone else.
Again, it suxx huge time, as this one waiting on use quite abit and can't really do much, so all my characters lacking now, but good time for housekeeping, cleaning up assets, etc.. at least time isn't fully wasted.
What would be nice, and hindsight is always 20/20 (trust me on that if u don't think so) is more frequent updates in the "news" as to what current status is. Realize they can't divulge too much as working with law enforcement to catch perpetrators and such, but only update I saw when starting to write was initial one saying "please be patient", allow 8+ hours, etc... Even if there are no updates just something to say HEY, HI, u guys suck , anything really... We're all feeling like a bunch of mushrooms... explanatin: kept in the dark and fed sh*t.
Overall, I have to say they did the right thing, and I am owner of at least one account which did not go through the "official" ownership change thing, but have been in contact w/original owners and they haven't received e-mails or anything either. Hopefully petition works out regarding that. If not 2+ years training gone..
Cheers, and hope CCP at least pats all the GM's and ISD support staff on the back for doing soo much extra work. We as players will eventually get everything sorted out, but everyone else doing all the work will hopefully get something in return for all the time they put in.
Cheers, and happy waiting everyone!
P.S. - nice guys always finish last (trust me on that also). |
BeastMaster
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Posted - 2006.01.07 18:49:00 -
[603]
Originally by: John McCreedy
I'm serously starting to get annoyed with the GM's lack of courtesy. I mean is it so difficult to actually read a petition before you reply?
I've sent a petition saying I can't remember the registered e-mail so I'm asked the following:
Quote:
1. Your old, currently registered and inactive e-mail address.
2. Your current active and working e-mail address, for us to register to your account.
3. The last six digits and expiration date on your registered credit card's number, if your account is paid for with a credit card.
4. The cd-key registered to your account if your account was registered with a game box cd-key.
5. Any additional information you have, for example birthday, address and location registered to the account if the above does not apply to your account.
If I could remember the e-mail address, I'd not be asking for it to be reset
Thats an auto-reply John - Fill in what you can, or else you are going to get a third or fourth mail, with additional questions how you can prove it is your account. I would say, the chance is higher the more correct answers you have, still a precautious action from CCP, even though I fully agree with that, but yes the time waiting is unacceptable. And I believe even Oveur agree's with it , Hell even Kieron, Tomb and Hellmar would probably agree with it |
John McCreedy
|
Posted - 2006.01.07 18:51:00 -
[604]
Originally by: BeastMaster
Thats an auto-reply John - Fill in what you can, or else you are going to get a third or fourth mail, with additional questions how you can prove it is your account. I would say, the chance is higher the more correct answers you have, still a precautious action from CCP, even though I fully agree with that, but yes the time waiting is unacceptable. And I believe even Oveur agree's with it , Hell even Kieron, Tomb and Hellmar would probably agree with it
the day TomB ever agrees with anything I say is the day I eat my hat
Make a Difference
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Biggess Boobess
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Posted - 2006.01.07 18:52:00 -
[605]
CCP it has been 1 and a half days that I cannot access "Sithspawn" yes my email was different back then and I do not know it now. But I have petitioned and have had no respnce as yet. This totally sux!
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BeastMaster
|
Posted - 2006.01.07 18:53:00 -
[606]
Originally by: John McCreedy
Originally by: BeastMaster
Thats an auto-reply John - Fill in what you can, or else you are going to get a third or fourth mail, with additional questions how you can prove it is your account. I would say, the chance is higher the more correct answers you have, still a precautious action from CCP, even though I fully agree with that, but yes the time waiting is unacceptable. And I believe even Oveur agree's with it , Hell even Kieron, Tomb and Hellmar would probably agree with it
the day TomB ever agrees with anything I say is the day I eat my hat
Ok, I guess I have to agree with you about Tomb, but still there is a slight chance he would agree ..
But becareful, he might show up and demand you actually have to eat up your hat..Public forums are bad sometimes for that kind of statements |
Oi Poloi
|
Posted - 2006.01.07 19:08:00 -
[607]
they should use the mail server used to send out forum warnings/bans cause my warning arrived just 30 seconds after posting ....
-----
DJ 4tw |
John McCreedy
|
Posted - 2006.01.07 19:09:00 -
[608]
For the record Oveur, I think it was a very bad idea to arbitarily reset everone's password without warning. You should of given us 7 days and you could of avoided all of this mess you've created for yourselves.
Please learn from these mistakes because no matter how well intentioned, you've annoyed a sizeable proportion of your subscribers
Make a Difference
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EzTarget II
|
Posted - 2006.01.07 19:16:00 -
[609]
Originally by: John McCreedy
For the record Oveur, I think it was a very bad idea to arbitarily reset everone's password without warning. You should of given us 7 days and you could of avoided all of this mess you've created for yourselves.
They did not tho...
I've reset the password for this account, but I'm waiting on 2 e-mails about my main account, I just hope that nothing has been lost.
I've not had the time to play recently so if anyone was after cash from my accounts, they would have problems since I'm skint :D
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Eris Discordia
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Posted - 2006.01.07 19:17:00 -
[610]
Originally by: Oi Poloi
they should use the mail server used to send out forum warnings/bans cause my warning arrived just 30 seconds after posting ....
Thats because moderators are very fast and it's a different server, although I'm sure it will slow down if it needs to send out the same amouny of e-mails the password server has to do now.
My broken heart leaves my mind in pieces, temptation wins in the end |
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Nitros
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Posted - 2006.01.07 19:21:00 -
[611]
OMG! I got e-mail from CCP! But, what I have into: links to restore password page! Nice! Very nice! Still waiting to new password.
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Andrue
|
Posted - 2006.01.07 19:22:00 -
[612]
Yay! My reset email came through and I'm back.
Oddly both my pending resets came through at the same time. One claimed to have been sent yesterday evening, the other only a few hours ago. Something more going on than a slow mail queue I think.
Oh well. I hope those waiting for the notifications don't have to wait too much longer.
--
(Battle hardened miner)
[Brackley, UK]
WARNING:This post may contain large doses of reality. |
CaptainCrunch
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Posted - 2006.01.07 19:55:00 -
[613]
sigh, still waiting here
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hungdra
|
Posted - 2006.01.07 20:10:00 -
[614]
Edited by: hungdra on 07/01/2006 20:16:04
Edited by: hungdra on 07/01/2006 20:15:29
and here..
how many GM / Dev online = none
even though we pay their wages
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Tinweasel
|
Posted - 2006.01.07 20:21:00 -
[615]
How many CS reps are there anyway?
seems like you would need a pretty good population in the cubicle farms for 80k accounts.
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AFKING
|
Posted - 2006.01.07 20:26:00 -
[616]
Hi Oveur
I would like to ask since i got a mail and might have been hacked or whatever, also dont have the possibility to log on and check if i have lost anything would you guy`s reimburst items/ isk in a couple of months cause i dont have any chance to check it before since im outstationed in a small outpost at the iraqy frontier defending your guy`s freedom and health?
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Vegas
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Posted - 2006.01.07 20:27:00 -
[617]
I have the same issue
I would like to know why some people were able to recieve there new password by email and the others have to verify who they are.
Like having to go to ASK A QUESTION and give the last 6 digigts of there credit card, Name and address etc etc.
Why are there different varients of procedures?
And even done that and still no ******* answers on what is going and when it will be resolved.
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EzTarget II
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Posted - 2006.01.07 20:27:00 -
[618]
Originally by: Tinweasel
How many CS reps are there anyway?
seems like you would need a pretty good population in the cubicle farms for 80k accounts.
Well where I work there is 50 people for the entire airline, and I'm not talking some small **** ant airline, I'm talking a global major player in airlines, and we are like the CS people...
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hungdra
|
Posted - 2006.01.07 20:33:00 -
[619]
Edited by: hungdra on 07/01/2006 20:35:28
Edited by: hungdra on 07/01/2006 20:33:49
Originally by: EzTarget II
Originally by: Tinweasel
How many CS reps are there anyway?
seems like you would need a pretty good population in the cubicle farms for 80k accounts.
Well where I work there is 50 people for the entire airline, and I'm not talking some small **** ant airline, I'm talking a global major player in airlines, and we are like the CS people...
and your point is... i am not buying from u i pay ccp. with such a major issue i would expect everyone to have their weekend cancelled. i see no reply = none... so that tells me they don't care.. all they want is our money
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Magmus Fieldgore
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Posted - 2006.01.07 20:49:00 -
[620]
Well good news for me is I got ONE of my accounts back intact allthough there was an awfully long wait. However I have not got my other 'primary' account back, and I cant request an new password cos the website says my email is not valid. I know it IS valid so im going out of my head worrying that its one of the hacked accounts. Who knows what state it will be in, at least the character is still on the server though..
Can we have an official statement from somebody from ccp for the benefit of peeps in the same situ as myself with a character in limbo not knowing whats happened to it??? |
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Silverphlame
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Posted - 2006.01.07 20:49:00 -
[621]
Seems like I owe CCP an apology - the email WAS sent yesterday afternoon, but my ISP in its infinate wisdom decided that although the other p/w emails were ok, the 3rd email from CCP was to be considered spam ... and promptly chucked it...
Anyone still waiting :- Might be worth double checking your spam traps ....
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Jenessa
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Posted - 2006.01.07 20:50:00 -
[622]
Edited by: Jenessa on 07/01/2006 20:52:40
I started off being understanding about whats happened but now it's getting on for 30 hrs since I asked for a new password (never did get an email to say my old ones had been changed even though they had cos I couldnt log in). Got an automated response at just after noon today asking for last 6 digits of a/c etc etc, but since then absolutely nothing. Seems to me the knee jerk response of re-setting 20,000 odd passwords (20k sounds about right considering there are 75k total accounts) has caused more chaos than the actual hacking of 57 accounts. The old passwords I had were not remotely guessable as they were mixtures of numbers/letters. From asking around it seems that your password got changed based on if there was a recogniseable word within the login name.
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EzTarget II
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Posted - 2006.01.07 20:55:00 -
[623]
Originally by: hungdra
Edited by: hungdra on 07/01/2006 20:35:28
Edited by: hungdra on 07/01/2006 20:33:49
Originally by: EzTarget II
Originally by: Tinweasel
How many CS reps are there anyway?
seems like you would need a pretty good population in the cubicle farms for 80k accounts.
Well where I work there is 50 people for the entire airline, and I'm not talking some small **** ant airline, I'm talking a global major player in airlines, and we are like the CS people...
and your point is... i am not buying from u i pay ccp. with such a major issue i would expect everyone to have their weekend cancelled. i see no reply = none... so that tells me they don't care.. all they want is our money
How do you know that their weekend has not been canceled? and that they are working on the problem? I'm pretty sure that CCP will have tools that they can use that do not involve the GM's logging into the game and getting swamped by all the people shouting at them to fix things. Hell if I was one of the GM's and I was called in, I would not be in game helping the stuck players, I would be out of game trying to find the source of the account data leak. Every time I log onto these forums all I ever see is posts about the lag, or that CCP are crap , etc, etc... PLease try and look at it from their perspective, yes we pay them to keep this game going, if we were all to stop paying our subs they would go under, this is not in their best intentions, so they will have a dedicated team working on the lag issues trying to get it down to no lag, but since you have a few unknowns between the server and the client (server hardware - gateway - numberous internet nodes - your firewall - client software) any one of these steps could be causing the lag.
I know that you want to see a reply from one of the devs, but for them to reply on here and answer any questions that have been raised will remove them from fixing the problems. Do you want an update every hour? or at the end to let us know that it's working fine, what the problem was, etc??? I know what I'd rather have the one, read it ONE, post that the devs will do that explains what the problem was, how they fixed it, and what they have put in place to stop it happening in the future...
I seriously wish everyone would think before posting on these boards, if you just once tried to program something more complex than hello world you would understand why the dev's are never posting on here...
Oh and it's taken me about 15 minutes to type this up, do a quick proof read and post it, that's 15 minutes I could be spending fixing a bug in EMS, but no I can not since I need access to my account that's stuck in limbo, but am I whining that I can not play eve? no I'm not...
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hungdra
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Posted - 2006.01.07 21:04:00 -
[624]
Edited by: hungdra on 07/01/2006 21:04:50
Originally by: EzTarget II
Originally by: hungdra
Edited by: hungdra on 07/01/2006 20:35:28
Edited by: hungdra on 07/01/2006 20:33:49
Originally by: EzTarget II
Originally by: Tinweasel
How many CS reps are there anyway?
seems like you would need a pretty good population in the cubicle farms for 80k accounts.
Well where I work there is 50 people for the entire airline, and I'm not talking some small **** ant airline, I'm talking a global major player in airlines, and we are like the CS people...
and your point is... i am not buying from u i pay ccp. with such a major issue i would expect everyone to have their weekend cancelled. i see no reply = none... so that tells me they don't care.. all they want is our money
How do you know that their weekend has not been canceled? and that they are working on the problem? I'm pretty sure that CCP will have tools that they can use that do not involve the GM's logging into the game and getting swamped by all the people shouting at them to fix things. Hell if I was one of the GM's and I was called in, I would not be in game helping the stuck players, I would be out of game trying to find the source of the account data leak. Every time I log onto these forums all I ever see is posts about the lag, or that CCP are crap , etc, etc... PLease try and look at it from their perspective, yes we pay them to keep this game going, if we were all to stop paying our subs they would go under, this is not in their best intentions, so they will have a dedicated team working on the lag issues trying to get it down to no lag, but since you have a few unknowns between the server and the client (server hardware - gateway - numberous internet nodes - your firewall - client software) any one of these steps could be causing the lag.
I know that you want to see a reply from one of the devs, but for them to reply on here and answer any questions that have been raised will remove them from fixing the problems. Do you want an update every hour? or at the end to let us know that it's working fine, what the problem was, etc??? I know what I'd rather have the one, read it ONE, post that the devs will do that explains what the problem was, how they fixed it, and what they have put in place to stop it happening in the future...
I seriously wish everyone would think before posting on these boards, if you just once tried to program something more complex than hello world you would understand why the dev's are never posting on here...
Oh and it's taken me about 15 minutes to type this up, do a quick proof read and post it, that's 15 minutes I could be spending fixing a bug in EMS, but no I can not since I need access to my account that's stuck in limbo, but am I whining that I can not play eve? no I'm not...
thanks for your opinion. I glad it took you 15 minutes to type something that is a different opinion to mine. Bottom line is I don't pay you, like I said previous, I pay CCP and as far as i am concerned for the amount i pay i expect a better service, so please don't patronise me and let a gm or dev to either reply or better re-activate my account.. which is what i pay for
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Jenn Chak'ai
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Posted - 2006.01.07 21:07:00 -
[625]
question. will i get back any training time i've missed?
it's the only thing bugging me about not being able to log on
was on bs lvl 5 too it finnished yesterday afternoon :/
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EzTarget II
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Posted - 2006.01.07 21:17:00 -
[626]
Originally by: hungdra
thanks for your opinion. I glad it took you 15 minutes to type something that is a different opinion to mine. Bottom line is I don't pay you, like I said previous, I pay CCP and as far as i am concerned for the amount i pay i expect a better service, so please don't patronise me and let a gm or dev to either reply or better re-activate my account.. which is what i pay for
So you did not read what I said at all did you?
I actually agreed with you in principle - yes a reply from a dev would be nice, but since I'm a dev myself I have some patience with things like this. Hens I'm giving them unti tomorrow morning before I start to seriously think about what I'm paying for. I've lost access to my character before thanks to it being stuck, but the fact that I've requested a password reset e-mail, which in my opionion should be sent within 5 minutes of the request, I'm not happy since I've now been waiting for over an hour. I'm sorry but I do not see where I was patronising to you Hungdra, we are both in the same boat, with at least one account locked up in this god dam madness, but we will have to wait, the amount of rumours that's flying around is not good either, and I would like an update from CCP before the end of tonight, if not sooner, but as I've said previously I'm prepaired to wait a little longer.
But more seriously - what the frack is taking so long to send an e-mail with a password reset??? I mean to generate a new password takes about 1 second using some asp code, updating the server another second, and sending the e-mail a couple of minutes, and since the e-mail is going to be about 5k, I would assume that it should take no longer than what 15 minutes? even a server under load I'd say 30 at the most... hell e-mail is a hell of a lot faster than accessing a website most of the time...
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hungdra
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Posted - 2006.01.07 21:22:00 -
[627]
totally agree.....
.... sry about comments to u.. ccp just wind me up....
i would have expected them online.. and i took it out on you because u replied.. my orginal comments about devs apply
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EzTarget II
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Posted - 2006.01.07 21:28:00 -
[628]
Originally by: hungdra
totally agree.....
.... sry about comments to u.. ccp just wind me up....
i would have expected them online.. and i took it out on you because u replied.. my orginal comments about devs apply
Mate I know what you mean - CCP (sometimes, not all the time) and the (ab)users where I work wind me up something rotten, I mean how many times do you have to say "Capital I for India" before the plank on the other end understands that he has to put a Capital I in his password
Also I took it out on you about the lag whiners :D god that really get to me, I've went from a PC that should not be able to play eve, but did just (don't get my started on the 1 frame a minute allance battles I was in) to something that I could do allaiance battles in no-problem...
All I want is to get access to my main account and find that it's totally ok, otherwise I will be going ape on the git that's nicked my cash. Thankfully I've got an XML export from my characters dated 4/1/06 so if there is any missing cash I'll spot it in an instant
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Tinweasel
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Posted - 2006.01.07 21:33:00 -
[629]
Date Created
01/06/2006 03:45 PM GMT <<petition
its 21:30 now. I understand CCP is getting drug through the mud and worked to death here. I've had those days. What? The dns server directing everybody to 127.0.0.1? awwwww crap.
And the part that really infuriates me. Is that it's my own fault for not having the account info up to date. GRRRRRRRRR
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EzTarget II
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Posted - 2006.01.07 21:37:00 -
[630]
Originally by: Tinweasel
Date Created
01/06/2006 03:45 PM GMT <<petition
its 21:30 now. I understand CCP is getting drug through the mud and worked to death here. I've had those days. What? The dns server directing everybody to 127.0.0.1? awwwww crap.
And the part that really infuriates me. Is that it's my own fault for not having the account info up to date. GRRRRRRRRR
Well both my accounts had the same password, but accounts usernames were very close, and only 1 was effected... the oldest one, and also the one that's skint :D
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EzTarget
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Posted - 2006.01.07 21:41:00 -
[631]
Woot, password reset e-mail just came though, time to check my accounts :D
One of the devs for the new Future Falcon Suite of Eve Tools, visit us here
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Tinweasel
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Posted - 2006.01.07 21:42:00 -
[632]
Mines my Driver/builder/electronics geek.
He's got all the bookmarks, all the bp's does all the EW stuff, remote boosting...etc.
its kinda like having half my skills just suddenly not work.
and on the bright side, i needed a haircut anyway. pulling mine out in bunches is going to save me some money from the barbers.
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hungdra
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Posted - 2006.01.07 21:43:00 -
[633]
anyway where r the devs...................
you wouldn't think we pay for this
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skank 1
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Posted - 2006.01.07 22:06:00 -
[634]
34 hours and counting
Ok CCP hurry up or the > kitten < gets it
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Tinweasel
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Posted - 2006.01.07 22:13:00 -
[635]
mmmm kittens. think i'll go have some hot n sour soup.
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gypped
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Posted - 2006.01.07 22:49:00 -
[636]
Originally by: gypped
28 hours and counting for my main. mufasa73.
and yes, ive petitioned, ive reset my pw thru the appropriate channels, got a reply, if no email received about resetting pw, reset it again it says, but dont do it to frequently, at least 9 hours apart.
i got a skill change in 22 hours time, and im not full of hope that i can move onto a new skill
35 hours and counting for my main. mufasa73
this is seriously getting beyond a joke now.
this is crap
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Cherry Moon
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Posted - 2006.01.07 23:09:00 -
[637]
Still waiting. I have done everything I was supposed to do, including sending them all my personal information including my CD key from 2-1/2 years ago.
My skill ran out yesterday early.
It is my main account that I cannot get into (Tilhundra). I want to play the game that I am paying for.
I understand that they are busy, but these many hours is just plain ridiculous.
This is poor customer service. Up until this, I am always been very happy with CCP's customer service.
Very Unhappy PAYING customer
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gypped
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Posted - 2006.01.07 23:22:00 -
[638]
Oveur, its been more than 9 hours since i last manually updated my pw with no reply.
if i do it again, do i effectively get put at the bottom of the que again?
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INGOD WETRUST
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Posted - 2006.01.07 23:52:00 -
[639]
la la la la la la, i would like to play my main some time this year
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UGWidowmaker
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Posted - 2006.01.08 00:01:00 -
[640]
i too still lag the info on the 2 of my acounts... this is starting to be ridiclous. hell i could do it faster from home if i had some sort of direct link.. and i meen all the people who have not gotten there passwords.. its not that hard to check info the customer sent. varifie change email SEND... does ccp actually have persos working on it right now.. ??? its night there i know. but heyy.. all work during nighttime and the weekend is soon ower MAJOR gametime GONE!
ffs.. speed up the process...
I will make u into biosource... |
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bUBbLeS
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Posted - 2006.01.08 00:09:00 -
[641]
ok i'm annoyed now
i got 3 accounts
my 2 old ones (just after release) are fine.. i recieved the new password and changed it asap (about 10 mins b4 the server went up)
my 3rd account.... the one that finished skill training during the extended downtime.. the one with my cash cow on it
well... no emails...no password reset works...no response from support via email....
wtf do i do?
wait patiently?
can someone PLEASE explain WTF is going on?
and how come people have lost ISK AFTER the password changes?
HELLO CAN WE HAVE MORE DETAILS?
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INGOD WETRUST
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Posted - 2006.01.08 00:48:00 -
[642]
Originally by: bUBbLeS
ok i'm annoyed now
i got 3 accounts
my 2 old ones (just after release) are fine.. i recieved the new password and changed it asap (about 10 mins b4 the server went up)
my 3rd account.... the one that finished skill training during the extended downtime.. the one with my cash cow on it
well... no emails...no password reset works...no response from support via email....
wtf do i do?
wait patiently?
can someone PLEASE explain WTF is going on?
and how come people have lost ISK AFTER the password changes?
HELLO CAN WE HAVE MORE DETAILS?
i agree with ya m8 would be good to get some dam details as to what is happening now, its gone passed being funny now nely 2 days wasted
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Braaage
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Posted - 2006.01.08 01:02:00 -
[643]
Well my main guy (this one) came through very early on yesterday, I was pretty quick to go for a manual reset once I saw Oveurs post go up.
At the SAME time I did my second account, I have valid emails for both but the second one is a Hotmail address. Nothing has come through to this address at all and I have quadruple checked the spam/junk mail filtering and nothing gets deleted.
I petitioned, now the petition emails come through fine to the hotmail account and don't even get flagged as junk.
Now 48 hours later I still have received no reset password email and GMs tell me to re-reset the password and wait. Six hours later after the 2nd reset and still no email.
___________________________________________
http://www.eve-tutor.com
Picture based tutorial site for EVE-Online |
Hiten
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Posted - 2006.01.08 01:05:00 -
[644]
this really has got beyond a joke
my main account is locked down as it says no match is found between user name and e-mail even though i know the e-mail address i'm using is correct and has not been changed.
my petition was raised over 30 hours ago and i still have had no response whatsoever. one of my corp mates was able to change his password then forgot what he had changed it to and got an answer to his petition within a couple of hours. it would be nice to know how these are being prioritised.
just after dt today i was told following an earlier post asking for information that it would be resolved "shortly". sorry but 13 hours later isn't shortly by any definition i am aware of.
i have already updated my petition with a full set of answers to the likely questions based on previous forum posts and given the current time it looks like its gonna be another 12 hours at least before its even possible to get an answer.
i'm not asking for miracles and appreciate that radical action was needed to ensure integrity of accounts but losing a complete 2 days playing time over it seems a bit much.
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CaptainCrunch
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Posted - 2006.01.08 01:05:00 -
[645]
sigh looks like its gonna be at least 2 days before i get my pw and my skill expire after dt the day of the incident. So fk you ccp, fk you for not giving updates and fk you for not giving a damn.
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NGRU Volcano
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Posted - 2006.01.08 01:09:00 -
[646]
yep it takes to long to fix this and no update on status at all
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BeastMaster
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Posted - 2006.01.08 01:17:00 -
[647]
I would had been fired a long time ago, if my customer would suffer a +30 hour delay in accessing productions servers. Sorry but my patient is also running out.
Go CCP Go CCP
*sighs* |
gypped
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Posted - 2006.01.08 01:22:00 -
[648]
maybe we should start a club, free membership for over 20 hours waiting.
the l33t club is over 35 hours
and uber l33t, 40+ hours.
not long now, and ill be qualifying for the uber l33t.
|
Shad0w Hawk
|
Posted - 2006.01.08 01:26:00 -
[649]
Yay for a trillion ppl having the same problem as my poor little Masta Killa.
|
BeastMaster
|
Posted - 2006.01.08 01:29:00 -
[650]
Originally by: gypped
maybe we should start a club, free membership for over 20 hours waiting.
the l33t club is over 35 hours
and uber l33t, 40+ hours.
not long now, and ill be qualifying for the uber l33t.
l33t now then, Uber soon
*sighs* |
|
|
The Enlightened
|
Posted - 2006.01.08 02:03:00 -
[651]
So what kind of club do you go to if your password gets reset a second time?!
WTF? Waiting it out once was bad enough, now all of a sudden my pass is reset again?! Should i train only lvl 5 skills from now on? I'm curious really... |
BeastMaster
|
Posted - 2006.01.08 02:07:00 -
[652]
Originally by: The Enlightened
So what kind of club do you go to if your password gets reset a second time?!
WTF? Waiting it out once was bad enough, now all of a sudden my pass is reset again?! Should i train only lvl 5 skills from now on? I'm curious really...
A 5 day skill should do it,
and lots of beer if you drink it :) |
Tinweasel
|
Posted - 2006.01.08 02:13:00 -
[653]
I think theres a evil little green haired gnome in the server room. he wakes up everytime a GM gets up to go the bathroom and starts switching ports on the switch. then he flips the on off switch rapidly back and forth while singing somewhere over the rainbow.
And THEN the chipmunks start pouring from the wall sockets and having wild rat sex with the hard drives. while dwarves riverdance over the patch cables. wheeeeeeeeeeeeeeeeeeeeee
Actually... its 2:20 am. im sure most of em have gone home. :D makes ya feel good eh?
|
Bengallie
|
Posted - 2006.01.08 03:04:00 -
[654]
Ok i have been very patient to say the least on this entire matter. I'm a CEO of a corp and yet to get any emails on my pw for my account. This is DELAAN, CEO of Rogue Arrow Galactic Empire! I have done eveything you have asked and still nothing over 36hrs have gone by without one email!!!
Yes i have full promission from Bengallie to use his account to have a GM contact me in game!!! This is unexceptable Customer Support!!! I have never in all my gaming have had this in any game!!! I have never had to change a pw either this is something that has happened on your end with the hacking. I want to speak with a GM in game!!! I'm tired of this lack of Customer Support!!! I have never complained about anything as much as i'm am now.
How many customers do you want to lose over this because your going to lose some from this and i'm not HAPPY!!!
Thanks
DELAAN
CIC
Rogue Arrow Galactic Empire
The Future of Technology Today.
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Tinweasel
|
Posted - 2006.01.08 03:29:00 -
[655]
hard not to stroke out at em aint it?
|
CaptainCrunch
|
Posted - 2006.01.08 03:57:00 -
[656]
Edited by: CaptainCrunch on 08/01/2006 04:00:47
i bet its gonna be over a week before i get a response or my password with this **** SERVICE.
How much effort does it ******* take to send a password to my registered email address?.
Seriously if the gm's were monkeys they would be faster, ******* retards.
You change my ******* password and then you dont even have the ******* courtesy to send it.
Skill finished training almost 40hrs ago now, if i dont get some sort of compensation for this in extra skill time trained or free days, then, no more suggesting eve to anyone i know.
Only one word sums this up
FARCE
|
Legenda
|
Posted - 2006.01.08 04:25:00 -
[657]
Edited by: Legenda on 08/01/2006 04:30:42
Edited by: Legenda on 08/01/2006 04:25:14
Well...,i finally got my password and thanks for that CCP
First i was very upset about the long time waiting but then i realized it wouldnt help ...
I lost allmost 2 days of training time but ...
This must have been a hell of a weekend for you guys but thx again for getting the job done ...
I hope something good will come out of this and things like this wont happen in the future again.
Harri aka Legenda
[ 2005.12.07 17:45:23 ] Ikvar > Are you really that stupid?
[ 2005.12.07 17:45:30 ] Spr1nger > YES
|
BeastMaster
|
Posted - 2006.01.08 04:36:00 -
[658]
Originally by: Legenda
Edited by: Legenda on 08/01/2006 04:30:42
Edited by: Legenda on 08/01/2006 04:25:14
Well...,i finally got my password and thanks for that CCP
First i was very upset about the long time waiting but then i realized it wouldnt help ...
I lost allmost 2 days of training time but ...
This must have been a hell of a weekend for you guys but thx again for getting the job done ...
I hope something good will come out of this and things like this wont happen in the future again.
Harri aka Legenda
Congrats man! :)
I am still waiting!, but thanks for posting.. makes me believe that there is actually still some GM left in the dark responding to the mails..
|
gypped
|
Posted - 2006.01.08 04:41:00 -
[659]
well i got my 2nd "click here to reset your password" email, and once again, it doesnt work.
admittedly i did manually reset it, but it seems im getting a response roughly every 12 hours.
its good that probably many thousands of players are back online, but there are still a lot of us who cannot, surely the server load is decreasing?
also you must understand that we are becoming rather anxious about having to wait this long, to the point of some of us get angry. im angry about the whole waiting game, and not getting enough info.
am at the point when i wanna toss my pc out the window, and swear and carry on but this will not get my pw activated any sooner
regards
mufasa73
-ITFB-
-V-
|
Alustrious Killer
|
Posted - 2006.01.08 05:03:00 -
[660]
same here....I just got a response back for my in game ask a question and they told me they fixed my password. I have been waiting 9 hours and still dont have my email. =(
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gypped
|
Posted - 2006.01.08 05:10:00 -
[661]
Originally by: gypped
Originally by: gypped
28 hours and counting for my main. mufasa73.
and yes, ive petitioned, ive reset my pw thru the appropriate channels, got a reply, if no email received about resetting pw, reset it again it says, but dont do it to frequently, at least 9 hours apart.
i got a skill change in 22 hours time, and im not full of hope that i can move onto a new skill
35 hours and counting for my main. mufasa73
this is seriously getting beyond a joke now.
this is crap
42 hours
|
enoughtoknow
|
Posted - 2006.01.08 05:56:00 -
[662]
I know how you feel I've been playing email tag with support for maybe 34 hours so far for my primary character, one automated response after another. Finally after 26 hours my new correct email was updated and I was given the link to change my password...
I went to the link sent to reset my password this is the message it gave me.
Quote:
Your password could not be reset. The url you followed is either incorrect, has been used or has expired.
I went back to lost password again 8 hours ago and am still waiting for the next link to reset my password that probably won't work either.
Oh but they did say they might give me a couple days free for the inconvenience, will they roll back the clock so I can have a do-over on my weekend as well?
I think this is what's known as a negative customer service experience. |
Mechaet
|
Posted - 2006.01.08 05:59:00 -
[663]
40+ hours now. Thankfully my main had the right email address listed, my secondary account has been afflicted with the password nonsense. I got the instructions this morning, and first thing I did was fill out the requested info and send it in. Now I am waiting on a response from that. Yay.
It's not entirely bad, most of my good stuff is on this account. Some of my good stuff is sitting on this secondary account, and I use the secondary to provide additional help to my main. I believe someone earlier said it's like missing half your skills. I totally agree.
This whole situation sucks, and to be honest I am growing slightly impatient. I've been playing since beta, on and off, and I always come back to Eve. After this, I am really starting to question that. I'll stick around, see how this whole thing plays out, but come the 48-hour mark if there is no resolution in sight, I'll be re-activating my WoW account and moving on. There really is no point in continuing to play if I just lost half my skillset by losing a character I have honed to be a perfect counter to my main. It has taken me months to sort that character up properly, and to have it vanish like this is a little disconcerting.
I'm heading to bed, here's hoping that I have a nice email in the morning telling me how to go change my password.
|
Rhane
|
Posted - 2006.01.08 06:11:00 -
[664]
I've gotten 1 reply on my petition, asking me what my character names on my account are, then nothing. This is really ridiculous at this point.
|
Alustrious Killer
|
Posted - 2006.01.08 06:41:00 -
[665]
for petitions on the website they usually reply once a day but today i got two replys probably because their working really hard. It is the weekend after all.
I havn't been able to get on my account since they reset the passwords. I did the website petition thing and got my email changed to my current one. Then I reset my password and waited a whole agonizing 10 hours for the email to arrive. Once it did I clicked on the link to find that it said this:
Reset password
Your password could not be reset. The url you followed is either incorrect, has been used or has expired.
This got my really frustrated. I petitioned in-game to try and get a more personalized respose but they told me to just try it again and that the problem was being sent to the devs for looking into and fixing. Hopefully it will be fixed before I recieve my next email regarding the resetting of my password. Luckily I set a 5 day skill before I lost access to the account.
The way I see it, CCP is making a roughly $1.2 million a month. This can easily pay for all of the employees working at ccp and maintain the servers that run eve and provide a decent securiy system. I have been playing eve on and off since early 2004. I recently came back from playing runescape. I have to say. Their security is much better than what Im seeing in CCP's. Runescape also is free or $5 with benefits.
I hope this can be solved ASAP! If I hit the 72 hour mark of not being able to get into my account I expect to have 3-5 make up days for the inconviences and lost skill time in other players.
|
Vegas
|
Posted - 2006.01.08 09:14:00 -
[666]
Having the same problem but my email is uptodate and has always been the same - Having to use my Brothers to try and find out anything.
None of the links work you can't get a response from Ask a Question, I have even been ingame and used a Stuck petition.
As soon as you ask them anything that requires an answer they close it, Its as they don't want to tell you anything or even help.
Originally by: Metal Dude
We donÆt start the smack but we finish it.
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UGWidowmaker
|
Posted - 2006.01.08 09:22:00 -
[667]
so dearr ccp what is the STATUS.. yesterday oveur you said that we would get info today and that the gm team was alreadu wrtting it ?!?!? what happend did u guys get drunk wich i think is okay if you did.. but what is the status i still need password reset for 2 acounts, yep i can go in the ubber l33t club in 12 houres.. come on! we need officiel anouncement SOON!!! WHAT IN GODS NAME IS GOING ON! theres also some saying the hacking went on AFTER the password reset i think this is a story but hey WE NEED YOU TO SAY IT.
I will make u into biosource... |
hungdra
|
Posted - 2006.01.08 09:24:00 -
[668]
this is a joke now..
all the GMs and Devs are having a nice weekend off thinking throwing a few free days on the subscription will help.
i have not got 1 reply from any petition i have sent since friday!!!!
The GM/Devs should be fixing this
|
Sam Spacey
|
Posted - 2006.01.08 09:25:00 -
[669]
Wow guess what.... after resetting 2 of my 3 accounts, they then reset one of them again?????
But I still havn't had any reply as to getting "Sithspawn" online. It's been 2 days now ccp!!!
|
Legenda
|
Posted - 2006.01.08 09:33:00 -
[670]
Somehow i start feeling happy about having just 1 account and it¦s beeing sorted out.....
[ 2005.12.07 17:45:23 ] Ikvar > Are you really that stupid?
[ 2005.12.07 17:45:30 ] Spr1nger > YES
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Mrs Yutty
|
Posted - 2006.01.08 09:40:00 -
[671]
It sound many of you are doing much better than me. Both of my accounts had there password changed. I got the password for one of the account 24hours later. Hence the reason I can talk here. Both of the accounts had the same e-mail address, so god only knows what happened for my other character. Of course this is my main character and has a major training skill just finished, along with a production run worth may millions of ish which I had a buyer for, but he has probably long since gone else where.
Ive done all the petitioning stuff and not a single reply apart from the automated responses. Its a 30 second job to sort the problem out. I can only assume the CS department consist of one person. I feel so sorry for this poor bloke. He didnt have the bright idea to change the password he just carries the flak.
Im sorry Mr Customer Service man but this is getting silly. Give them in charge above you some grief they have deserved it.
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Anglo
|
Posted - 2006.01.08 09:45:00 -
[672]
ye the ones actually working on this case right now isent the one we should blame.. im sure they do what they can.. but its weekend a lot of important gaetime gone, some play and some looses isk every sec.. not to mention the PRESURES skill time... i ******* bet that ccp have 1 mann on this job atm, its sunday and all are off.. if i were running ccp i would get ALL in.. no matter th eexspences.. a hack atack is vital for a buizness like this.. and tracing getting them should be first priority ofc.. but ffs get it goin and come with something officiel..
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CaptainCrunch
|
Posted - 2006.01.08 10:34:00 -
[673]
Edited by: CaptainCrunch on 08/01/2006 10:34:37
yay i wake up, maybe in the delusionment i might have gotten an email
Only email i have is one from the forum mods warning me, rofl, typical.
btw, has kieron gone awol?
Is it national dev holiday? :/
|
Hunter Lightspeed
|
Posted - 2006.01.08 10:47:00 -
[674]
I¦v gottne both my accounts sorted already but i still follow this thread with intrest. What bugs me the most tho is that there has still been no DEV/GM reply to this thread Accounts beeing accesed after pw reset
I¦m sure they are working their buts off trying to sort this, but i think one of them could take 30sec off to come here and calm us down a bit.
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NGRU Volcano
|
Posted - 2006.01.08 11:08:00 -
[675]
48 hours still nothing time to talk over a refund for every one still waiting ???
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Magmus Fieldgore
|
Posted - 2006.01.08 11:20:00 -
[676]
To me at least it seems like they are hiding from thier responsibillities to us on this matter... The Devs understandably (i hope) are hard at work trying to fix this, but the GM's SHOULD be on here giving us information.
I have gotten one account back intact but another remains in limbo, I do not know if this account has been hacked and or R**ed of all my assets.
This keeping of paying customers in the dark is totally unforgivable and unacceptable. We know this was NOT your (ccp) fault, but you have paying customers relying on you and you handled this whole situastion badly. Yes the password reset may have been an extreme precaution, but look at the trouble its caused..
Are we going to continue to be in kept in the dark or is someone from CCP going to front up to thier responsibilities to thier PAYING customers????? |
Lustralis
|
Posted - 2006.01.08 11:27:00 -
[677]
Originally by: Magmus Fieldgore
To me at least it seems like they are hiding from thier responsibillities to us on this matter... The Devs understandably (i hope) are hard at work trying to fix this, but the GM's SHOULD be on here giving us information.
Well the GM's have posted on these threads. You don't expect them to reply to every single customer on the forum who posts a complaint, do you? Just be patient. It's tough I know but there is no alternative. Your case is no doubt in a queue and they will get to it eventually. I've been waiting the same length of time with my main as you have.
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Crom'ar Lev
|
Posted - 2006.01.08 11:33:00 -
[678]
I think it would have been a lot easier to replace a couple of hundred accounts than as it is now with thousands unable to play for several days.
A slegehammer being used to ***** a nut springs to mind
|
lordmix
|
Posted - 2006.01.08 12:49:00 -
[679]
well on 48 hour i got a new password and this one worksssssssssssssss wowowowowowowowow about time, now i want some free stuff for waiting 48 hours
i feel sorry for ya people who not got your accounts back yet, i no personly it was ****ing me off big time. good luck all of you hope ccp helps you all very soon.
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Dotar Sojat
|
Posted - 2006.01.08 13:00:00 -
[680]
I got this message 3 times from reset password email:
Quote:
Your password could not be reset. The url you followed is either incorrect, has been used or has expired.
And was really concerned about this:
Quote:
Wow guess what.... after resetting 2 of my 3 accounts, they then reset one of them again?????
I finally got squared away by submitting multiple forgot password clicks, had several in my mail this a.m. the 4th one worked the first 3 had been used. First thing I did was switched my accounts to a totally new and different email account. I personally think emails are getting intercepted in some way. |
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UGWidowmaker
|
Posted - 2006.01.08 13:54:00 -
[681]
i still have 2 acounts in lomboland... maybe ccp are getting people back at work tommorow and we will get answers. because they sure as hell have neglected the ones suffering atm.-..... CCP u make the situation fare worse by not posting an officiel anouncement.. we the paying customers demand this...
I will make u into biosource... |
Braaage
|
Posted - 2006.01.08 14:05:00 -
[682]
Well I'm not holding out any hope that the email will arrive since I have received none from the time they reset the passwords.
My email is valid for the account but the emails just aren't arriving. GMs said to reset and wait but how long does one wait?
___________________________________________
http://www.eve-tutor.com
Picture based tutorial site for EVE-Online |
Jane Vladmir
|
Posted - 2006.01.08 14:28:00 -
[683]
This reeks of asian macrominer revenge because of the new can flagging. I love it.
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xeos
|
Posted - 2006.01.08 14:44:00 -
[684]
So I've been waiting for over 48 hours now to get access to one of my accounts back. All I have recieved from CCP is a slew of automated respones. I've lost well over 40 hours of training time now, that I continue to pay CCP for.
Now, as icing on the cake... this morning CCP has decided to begin sending me emails containing all the personal information they have been asking for. I got an email today from them containing some credit card info, my name, my address, all of my email addresses as well as other personal information they asked for.
WHY ARE YOU SENDING THIS KIND OF INFORMATION BACK TO ME THROUGH EMAIL? THATS INSANE!!!!!
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F4ze
|
Posted - 2006.01.08 15:32:00 -
[685]
A friend of mine has received multiple emails to change his password with those https://secure.eve-online.com/rp/?xxxxxxxxxxxxxxxx links in them, but everytime the link does not work.
He also hasn't gotten in for 2 days.
|
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Eris Discordia
|
Posted - 2006.01.08 16:11:00 -
[686]
Originally by: F4ze
A friend of mine has received multiple emails to change his password with those https://secure.eve-online.com/rp/?xxxxxxxxxxxxxxxx links in them, but everytime the link does not work.
He also hasn't gotten in for 2 days.
Your friend probably requested a new password several time, when you do that it cancels the password that was being sent to you in the first place. That or the link sent timed out
My broken heart leaves my mind in pieces, temptation wins in the end |
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Scipio Magnus
|
Posted - 2006.01.08 16:27:00 -
[687]
Edited by: Scipio Magnus on 08/01/2006 16:36:57
Okay, so I submitted a help request to get my password reset for my main account. I recieved a reply informing me they would get to me as soon as possible, then I recieved the response that they needed some verification info to reset my account,and I gave that to them.
Then they go and send a response saying they will reset the password TO THIS ACCOUNT and not the account I need to have reset. Is there any way possible I can talk to a real live human being? I need to get this resolved. My main account has been inaccessable for over 48 hours becuase of YOUR security issues, and has gone without a skill training for over 24 hours.
I can't risk using the petition system again unless it causes more confusion. What other options do I have!?
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Biggess Boobess
|
Posted - 2006.01.08 16:31:00 -
[688]
A human being email would be nice. I just want to be sent an email asking me for all the information needed to get my account back online.
No I can't remember the email address but I know everything about the char as Ihave been using it for over a year! and I pay with my credit card.
All I have had so far is an automated responce saying I'm in a que.
I just think the que is a bit too long. Over 2 days now
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CaptainCrunch
|
Posted - 2006.01.08 16:55:00 -
[689]
omg i swear this is beyond stupid now, just got a gm reply and they asked me to use the forgotten pw thing to get a pw.
THATS WHAT I HAVE DONE AND HAVENT GOTTEN MY pw AFTER 50 hours AND WHY I SENT IN THE PETITION
jesus, now i have to wait another 30hrs for another gm response probably saying the same thing.
This is a joke
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Perseus
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Posted - 2006.01.08 17:15:00 -
[690]
Quote:
Your friend probably requested a new password several time, when you do that it cancels the password that was being sent to you in the first place. That or the link sent timed out Neutral
Thas what i did on my other acount, took 2 days to get it done but must say, tyvm for helping me within the day for this acount
http://members.home.nl/j.rensema/
http://www.cpa-clan.com/
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Derikku
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Posted - 2006.01.08 17:19:00 -
[691]
My main account still cannot reset the password because I still get the "invalid email" error. Apparantly the petition I filed was escalated which was over 30 hours ago. It got more attention before it was escalated.
Obviously the email account works if the petition emails work fine.
I see most of you just waiting for the password to be mailed to you, I can't even get that far without them being able to send to an email address. I tried submitting a chage of email address petition but that only got an automated response and waiting just as long for that to be answered as well.
It seems that it is only a small percentage of us now that are still locked out as this thread slowed down considerably in the last 24 hours, just about everyone i know in the game is back in and playing. So it's clear the the GM team did do plenty of work to clean up most of the mess but there are still some of us that need some special attention otherwise we are locked out of a game that I have been playing for almost 3 years now.
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Arbitos
|
Posted - 2006.01.08 17:25:00 -
[692]
I'd just like to share something with you guys in case it helps someone else.
I have been trying over the last 40 hrs to get my passwords reset and sent to my Hotmail Address and none have come through. I had assumed it was the mail delay, but earlier I decided enough was enough and asked for my Email address to be change to my work address.
I reset the password using the online reset and had a new password in about 15 mins.
So 52 hrs of lost play time and skill training later I have a password. I'm just suprised unless it was just my account effected they didn't notice lots of Hotmail accounts were affected.
The worst part is that it wasn't even in my Junk mail, so must have been stopped by hotmail further up than that.
Hope this helps someone
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Kane Jacobs
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Posted - 2006.01.08 17:29:00 -
[693]
Originally by: bUBbLeS
k 2 days now without my other account
can someone tell us whats happening?
plz?
i've had 1 automatic mail back... thats ALL!
plz? i pay for this account... whats happening?
You're not alone. My friend still hasn't got access to his one and only acc.
_______________________________________________
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xeos
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Posted - 2006.01.08 17:32:00 -
[694]
I just wish they would give the remaining few of us with problems some sort of update. I've been asked for the same information 3 times in a row by 'canned' automated responses with no results or even a human reply.
Come on... 54 hours with no communication about whats going on with some of our accounts is absurd.
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Braaage
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Posted - 2006.01.08 17:32:00 -
[695]
Originally by: Arbitos
I'd just like to share something with you guys in case it helps someone else.
I have been trying over the last 40 hrs to get my passwords reset and sent to my Hotmail Address and none have come through.
Yeh I figured it was a problem with Hotmail or CCP sending to Hotmail. The emails aren't coming into the inbox and are NOT getting filtered out. The support emails come through no problem so I dunno why the others haven't
Have requested a complete email address change on that account.
___________________________________________
http://www.eve-tutor.com
Picture based tutorial site for EVE-Online |
Braaage
|
Posted - 2006.01.08 17:44:00 -
[696]
Oh great asked for an email change and already stated I sent in the account information they requested and get the same canned response back. Anyone actually reading these emails or what?
___________________________________________
http://www.eve-tutor.com
Picture based tutorial site for EVE-Online |
Sam Spacey
|
Posted - 2006.01.08 17:54:00 -
[697]
Some CCP responce to people like me that cannot remember their email from years ago would be nice!
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sim1killa
|
Posted - 2006.01.08 17:58:00 -
[698]
CCP has sent me the same email response 8 times now asking for my personal information I mean I know there not reading them but atleast they could is mix up the emails so it looks like they are. Hopefully I'll get access to my account at some point.
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Eris Discordia
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Posted - 2006.01.08 18:00:00 -
[699]
Originally by: Sam Spacey
Some CCP responce to people like me that cannot remember their email from years ago would be nice!
Support, Ask A Question, file it under billing & accounts.
My broken heart leaves my mind in pieces, temptation wins in the end |
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John McCreedy
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Posted - 2006.01.08 18:02:00 -
[700]
This is becoming facsical now. I've had my e-mail reset and cannot access the page to reset my password!
Gordon Bennett sort it out. please
Make a Difference
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xeos
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Posted - 2006.01.08 18:06:00 -
[701]
Originally by: Eris Discordia
Originally by: Sam Spacey
Some CCP responce to people like me that cannot remember their email from years ago would be nice!
Support, Ask A Question, file it under billing & accounts.
Unfortunately that's not a response, thatÆs the original canned instructions to anyone having problems. I think he may be referring to the remaining people that continue to get THAT along with other canned responses repeatedly. I know you're only trying to help, but at this point don't you think WE'VE ALL TRIED THAT?
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CaptainCrunch
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Posted - 2006.01.08 18:10:00 -
[702]
*sigh*
https://secure.eve-online.com
is down
Seriously eris, please find out wtf is going on, do something useful please? No canned response?
This has gone beyond a joke now, 3 days without skill training because of this farce. Its gone beyond the realms of providing "reasonable servoce" and now is probably worthy of refunds.
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Magmus Fieldgore
|
Posted - 2006.01.08 18:12:00 -
[703]
Account management page down for a short period of time
reported by: GM Arkanon | 2006.01.08 18:07:17
Dear players. Due to the recent problems regarding account passwords,
we have had to make some changes to our account management page. It is
being worked on right now and may not be accessible for brief periods tonight.
We estimate that this situation will be resolved within an hour or two. Our
apologies for the inconvenience. EVE CSS
Hopefully this means that they are fixing a serious security or lag issue |
Crom'ar Lev
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Posted - 2006.01.08 18:14:00 -
[704]
Hopefully they r fixing the fact that u cant get onto the page and they links they send u to it dont work:(
48 hrs is a lot of skill training to lose.I hope affected players r going to get some compensation for this.
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Magmus Fieldgore
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Posted - 2006.01.08 18:14:00 -
[705]
Edited by: Magmus Fieldgore on 08/01/2006 18:14:51
Allso sorry for spamming but I wanna go on record and thank Eris as THE ONLY one I have seen to come on these forums and at least try to keep us informed, however innefectual it has been.
Thanks Eris |
Sam Spacey
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Posted - 2006.01.08 18:17:00 -
[706]
Quote:
Support, Ask A Question, file it under billing & accounts.
Yep done that well over a day ago, still waiting? Any other ideas?
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Sam Spacey
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Posted - 2006.01.08 18:21:00 -
[707]
"dials phone number to ccp"....
ring ring... ring ring....."hello this is ccp offices...if you'd like to press 1 ..press1
If you'd like to press 2 ... press 2
If you'd like to press 3 ... press 3
If you'd like to press 4 ... press 4 etc etc etc etc...
What I want to know is if I can't remember my email address WHAT CAN I DO
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Nyack
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Posted - 2006.01.08 18:22:00 -
[708]
hi i had problem getting my mail when i reseted my pass..
i had hotmail account
i went to options a little little text to the right of your mails.. there i changed my spam filter to low from medium.. however i think that was not the thing that helped me.. the other thing i did is going to blocked mails.. i know i didnt have ccp blocked however it seems hotmails blocks whole domains not jsut the email i set it to block.. so after clearing out that whole blocked list i finally got my reset mail in just a few minutes... dooh!
however now i cant loggin to accounts at all since it seems that part of eve-online was down a few minutes ago any other got the same problem?
---
We are the people who's come here to play
I don¦t like it easy
I don¦t like the straight way
We¦re in the middle of something
We are here to stay
And we raise our heads for the colour red |
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Eris Discordia
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Posted - 2006.01.08 18:25:00 -
[709]
Originally by: Sam Spacey
Quote:
Support, Ask A Question, file it under billing & accounts.
Yep done that well over a day ago, still waiting? Any other ideas?
Wait longer, some people have been waiting for 48 hours. It may help if you double check it that your mail server doesn't block the e-mails from ccp.
(like the person a few posts below yours)
My broken heart leaves my mind in pieces, temptation wins in the end |
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Ranger 1
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Posted - 2006.01.08 18:32:00 -
[710]
Read up about 5 or 6 posts.
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Raged Angel
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Posted - 2006.01.08 18:34:00 -
[711]
I can see a pattern here - CCP clearly like shifting the balme i.e Like check your email filters - Could be hardware etc
But plain and simple you guys have screwed this with the action you took, Obvousily it wasn't thought out very well.
How about stop blaming your customers and put your hands up and admitt that you haven't got a clue when people will be able to use their OWN accounts again.
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Ranger 1
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Posted - 2006.01.08 18:35:00 -
[712]
Quick question then, are most of the people that are still waiting using HotMail? If so, that goes a long way to explaining why most have had the problem cleared up almost immediately. At least those that didn't keep resetting time after time, thereby putting themselves back at square 1.
Not flaming, just concerned. My son uses HotMail, and being on an AirForce base his Net time costs him, and is limited. And I can't call him freely to see if his reset went smoothly.
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Ranger 1
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Posted - 2006.01.08 18:37:00 -
[713]
Originally by: Raged Angel
I can see a pattern here - CCP clearly like shifting the balme i.e Like check your email filters - Could be hardware etc
But plain and simple you guys have screwed this with the action you took, Obvousily it wasn't thought out very well.
How about stop blaming your customers and put your hands up and admitt that you haven't got a clue when people will be able to use their OWN accounts again.
That might hold a bit of water, if people weren't discovering that some Email filters ARE blocking CCP.
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Ranger 1
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Posted - 2006.01.08 18:37:00 -
[714]
Originally by: Raged Angel
I can see a pattern here - CCP clearly like shifting the balme i.e Like check your email filters - Could be hardware etc
But plain and simple you guys have screwed this with the action you took, Obvousily it wasn't thought out very well.
How about stop blaming your customers and put your hands up and admitt that you haven't got a clue when people will be able to use their OWN accounts again.
That might hold a bit of water, if people weren't discovering that some Email filters ARE blocking CCP.
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Sam Spacey
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Posted - 2006.01.08 18:43:00 -
[715]
My 2 other accounts came through on the hotmail. I just need some feedback as to whether or not you guys actually got the information I took time to send you. I need to know that you are going to send any requests of information to my new email address.
Can you see the frustration.
I allready had to reset 2 accounts, that was ok, but then this morning one of them was reset again?? All that info got through, but nothing about the locked account. I'm just really p***ed off about all this.
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Raged Angel
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Posted - 2006.01.08 18:45:00 -
[716]
What about the ones that are not using filters and all there hardware etc is fine like mine.
I recieved lots of emails from CCP in the past - Quite frankily i would expect a response like that from CCP
Not answering the question and turning around back onto the customer (Example)
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Stevie G
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Posted - 2006.01.08 18:57:00 -
[717]
Ive finally received my email to reset my PW. And the link does not work now
Is this due to the account management page being updated?
Sorry if I am repeating things. 25 pages of ppl posting and stuff it a little much to go through.
Patience people. You are not alone. My main is like 3 days also without being able to log in. The shakes do go away it just takes time |
Ranger 1
|
Posted - 2006.01.08 19:08:00 -
[718]
Originally by: Raged Angel
What about the ones that are not using filters and all there hardware etc is fine like mine.
I recieved lots of emails from CCP in the past - Quite frankily i would expect a response like that from CCP
Not answering the question and turning around back onto the customer (Example)
If you are not using filters, then that doesn't apply to you. However that does not change the fact that email filters are one of the factors causing problems for many people.
I'm pleased that you find that a factual response is something to expect from CCP.
How exactly was that turned around on you? Evidently the fact that Email filters are part of the problem, just not part of YOUR problem, escapes you. Your problem appear to run far deeper than that. And yes, you can take that any way you like.
It might occur to you that if Email filters are blocking some responses, and people petition again and again because of it, that might be part of the reason why the GM's are so behind right now.... thereby slowing down the process of getting your account fixed.
Lastly, don't shoot accusations at me. I'm not employed by CCP, and I don't have to be nice...
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Raged Angel
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Posted - 2006.01.08 19:13:00 -
[719]
lol
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Bengallie
|
Posted - 2006.01.08 19:16:00 -
[720]
Well 55+hrs and still not one email and no i don't do Hotmail thank god so why is it taking so long to get one email!!! I check in box and my screened mail which i can do thank god for that. This is just Unexceptable at this point!!! SEND ME MY PW DAMIT!!!!
Thanks
Delaan
CEO
Rogue Arrow Galatic Empire
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DeODokktor
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Posted - 2006.01.08 19:50:00 -
[721]
Originally by: Raged Angel
I can see a pattern here - CCP clearly like shifting the balme i.e Like check your email filters - Could be hardware etc
But plain and simple you guys have screwed this with the action you took, Obvousily it wasn't thought out very well.
How about stop blaming your customers and put your hands up and admitt that you haven't got a clue when people will be able to use their OWN accounts again.
large isp's will class it as spam and block it eventually, with only the early emails getting through, and the rest getting filter'd..
It does happen (and it happens lots)
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skank 1
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Posted - 2006.01.08 20:05:00 -
[722]
ok 56hours now and woot finally my pass comes through err no wait arghhhh
Your password could not be reset. The url you followed is either incorrect, has been used or has expired.
ive had enough of this now im outa here
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kutchc
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Posted - 2006.01.08 20:10:00 -
[723]
RT Airfare to CCP HQ: $1,181.16 US
Hotel in CCP HQ (1 night): $117.79 US
Ability to personally pod person responsible for resetting passwords: Priceless
At least there have been some updates today... Please stop treating us like mushrooms (kept in dark and fed sh*t).
Awaiting warning/ban e-mail. |
dalman
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Posted - 2006.01.08 21:00:00 -
[724]
Yay, finally!
Seems the updates made to 'my account' page made my mails go through :S
Drink up, shoot in. Let the beating begin.
Distributor of pain. Your loss becomes my gain...
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Ranger 1
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Posted - 2006.01.08 21:14:00 -
[725]
So you're all good now Dalman?
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Chode Rizoum
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Posted - 2006.01.08 21:18:00 -
[726]
i just got online... :( lost 3 days of skill training
Teddycorp signature... By myal terego
www.exoticdancers.pvp.dk |
Xoria Krint
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Posted - 2006.01.08 21:23:00 -
[727]
Originally by: Raged Angel
lol
woord
Space Invader | Black Storm Clan | Xoria Krint
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Sir JoJo
|
Posted - 2006.01.08 21:34:00 -
[728]
Yarr finally.... just got the last acc activatet again ;)
Originally by: Eris Discordia
As a minmatar I have to say the only good Amarr is a dead Amarr
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jellybird
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Posted - 2006.01.08 21:39:00 -
[729]
Finaly for me too, 3 days, 1 account up, 1 still down. Good job ccp
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Braaage
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Posted - 2006.01.08 21:45:00 -
[730]
Edited by: Braaage on 08/01/2006 21:47:01
From : EVE Online Registration <[email protected]>
Sent : 06 January 2006 15:32:17
From : EVE Online Registration <[email protected]>
Sent : 06 January 2006 21:30:15
From : EVE Online Registration <[email protected]>
Sent : 07 January 2006 20:42:58
All 3 of these password reset emails just came through into Hotmail all at once. Lets hope one of them still works.
Edit Yup last one worked I'm good now..... Two words for all those blaming mail filters...... It's not, someone somewhere had a problem with Hotmail..
___________________________________________
http://www.eve-tutor.com
Picture based tutorial site for EVE-Online |
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Heiro
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Posted - 2006.01.08 21:47:00 -
[731]
Hero35 here my main acc. is still down after 3 days... wondering if anybody else is using yahoo mail and had problems getting email from ccp... Also odd that i have two accounts and so does my bro but only the first two that we created were reset.
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Sam Spacey
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Posted - 2006.01.08 21:54:00 -
[732]
Guys guys guys...PLEASE stop reseting my other 2 accounts passwords. This is the 3rd time you've emailed me that you are reseting those passwords.
And no I haven't clecked or requested it 3 times.
I finally got an email about changing the password on the account I forgot the email addy to lots of questions...I just hope I gave enough info to get my account back.
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Princess Beefcurtains
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Posted - 2006.01.08 21:56:00 -
[733]
ZOMG!!!
Finally, I'm BACK!!
WooT!
thx guyz...
time to set a new skill training...
Click here to find weapons of mass destruction |
Summersnow
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Posted - 2006.01.08 21:57:00 -
[734]
still can't into one of my accounts.
obviously I don't have a filter problem or this account wouldn't work either.
That wouldn't bother me nearly so much as the fact that the account system and the e-mail a new password system both lock my friggin puter up every time I try to get through to ccp.
nice job there ccp.
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Heiro
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Posted - 2006.01.08 22:08:00 -
[735]
i do believe they said they are trying to fix the account management at the moment wich hopefully will make things a bit more simple and faster.
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Xuxiang
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Posted - 2006.01.08 22:14:00 -
[736]
Just out of curiosity, has anyone here had the "inactive email address" problem, sent CCP the info requested, and had the issue resolved yet?
I understand there's a large volume, but I was curious if it was a 12x5 operation or 12x7 (meaning they'd be able to verify acct information over the weekend).
Just curious where they were and what was going on...and if anyone had been successful thus far (discluding anything that might have been resolved on Friday).
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Sidee
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Posted - 2006.01.08 22:21:00 -
[737]
Well! After 56 hours of waiting...
I recieved 5 password reset messages within the space of about 20mins. The last one worked.
I was using a hotmail account so im assuming that there was some problems with hotmail.
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Eris Discordia
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Posted - 2006.01.08 22:23:00 -
[738]
Originally by: Xuxiang
Just out of curiosity, has anyone here had the "inactive email address" problem, sent CCP the info requested, and had the issue resolved yet?
I understand there's a large volume, but I was curious if it was a 12x5 operation or 12x7 (meaning they'd be able to verify acct information over the weekend).
Just curious where they were and what was going on...and if anyone had been successful thus far (discluding anything that might have been resolved on Friday).
Yes the GM's work during the weekend and there are day and night shifts. Yes some peoples problems were solved yesterday and today.
Your problems will be addressed as well but you have to be patient.
My broken heart leaves my mind in pieces, temptation wins in the end |
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Xuxiang
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Posted - 2006.01.08 22:27:00 -
[739]
Originally by: Eris Discordia
Yes the GM's work during the weekend and there are day and night shifts. Yes some peoples problems were solved yesterday and today.
Your problems will be addressed as well but you have to be patient.
Thanks Eris.
No worries, I understand completely (hardly as emotional about this as everyone else seems to be). I was just growing concerned that perhaps I had not provided enough information or had screwed something up in the process (I think I provided them with everything but my bloodtype and the potential name of my firstborn child).
Thanks for the quick reply, and for putting up with all of us. It is honestly very much appreciated. Apologize if the tone in my message was in any manner condescending or accusatory.
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Captain Darling
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Posted - 2006.01.08 22:38:00 -
[740]
Originally by: Stevie G
Patience people. You are not alone. My main is like 3 days also without being able to log in. The shakes do go away it just takes time
There speaks someone who still has a skill training I feel...My character (not this one, this is a friend's account, and before CCP pani he logged in on my PC and then let me post) has now been some 32 hours without training...that's more time than I've lost in my previous coming-up-on-three-years playing time, and it's the one thing that CCP NEVER reimburse.
I can tell myself it's just a game...CCP should remember that this is their BUSINESS. When a customer can give them clear information about what he has lost due to THEIR mistakes, then they should reimburse it, not just go back to their knee-jerk "NO" response.
So far I've been offered "a couple of free days on the account" That does NOT recompense for lost training time compared to others who haven't had this problem, or others who have had it but were lucky enough to have skill training to cover it.
And what I'm asking for (based on current status) is 115,000 skill points (and rising ). You can say it's not a lot if you like, but if it's not a lot, then why the big fuss about reimbursing it?
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Canthus Prime
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Posted - 2006.01.08 23:14:00 -
[741]
Took time but finally got password on my main account. Crappy time not playing but thanks CCP. Better safe than sorry.
 |
Tas Devil
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Posted - 2006.01.08 23:39:00 -
[742]
Edited by: Tas Devil on 08/01/2006 23:42:39
\o/ YES !!!
60 hrs after the immense start of this***** up I finally get the mail allowing me to reset my password... CCP I'm not impressed at all... lets make that clear !
Unlike those with 2 or more accounts I only have 1 account and hence was unable to post here for 3 days or do anything with eve-online that requires registration...
For the record none of my petitions to the GMs were answered (not even with their silly automated response they love to use so much) and the only official response I got was from Eris after deciding to mail the forum Mods to see if anyone was still alive...
Eris you have my warm thanks for the silent work you do helping us keep faith in CCP... at this rate my faith in CCP is dropping very quickly... not to mention the GMs and their arrogant attitude and total lack of Customer Service...
For the record and so as to answer someone elses querry above ...I have a yahoo.com email registered with this account and the mail did go throught but it was only send Saturday 07/01 at 1 AM GMT not Friday lunch time .... and I got it at 23:35 Sunday 08/01... CCP its time to revert to snail mail for you... it would get here quicker... it seems when you want to spam us with the monthly EVE newsletter you manage that just fine...so next time try and make sure you can send password updates as fast as you send unsolicited fan site news...
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dalman
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Posted - 2006.01.08 23:52:00 -
[743]
Originally by: Ranger 1
So you're all good now Dalman?
Yes
Just like Taz above I'm one (of very few it seems) oldtimers with just 1 account, which made this very frustrating as it's 'impossible' to get info.
Was kinda my own fault as I didn't have my mail updated, but even if it took 24 hours before the GMs had sorted that, I'm under the circumstances very happy with their help.
But that it took another 30+ hours for the mail to arrive after reseting with new adress certainly isn't impressive. And yes, I did another reset after 22 hours and they both arrived at once just after CCP had been taking down the support pages.
Drink up, shoot in. Let the beating begin.
Distributor of pain. Your loss becomes my gain...
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Brolly
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Posted - 2006.01.09 00:02:00 -
[744]
Yey, just got my e-mail through to reset my account, thnak god I used to other method on the website to change it
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SpankMeHard
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Posted - 2006.01.09 01:25:00 -
[745]
I just started my 4th day locked out (yes i subbmited everything as i should have, my new email updated etc etc.) but its ok im in a que awaiting a real person to to help me. .
Tbh i think this is just a bit crap since im missing heaps of training! and still not a real reply.
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SpankMeHard
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Posted - 2006.01.09 01:26:00 -
[746]
What meathod on the website ? the Update billing info thing askign them to change your email to a new one instead of the old one ?
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Angel3yes
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Posted - 2006.01.09 01:32:00 -
[747]
I'm still waiting for my main account to be reset aswell and I have sent em all my details from day1. Since they are so eager to help us all. I will just call my bank and tell em to block everything comming from CCP. Bye bye 2 acc and thx for the very nice customersupport. NOT
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iqplayer
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Posted - 2006.01.09 01:45:00 -
[748]
I have to admit that the frustration is mounting to a point I'd rather not reach. It's bad enough to wait 30 hours for a reply from a GM to your petition, but then for that GM to tell you the address on another of your accounts (that you *did not* petition and that didnt' even have it's pass reset) is fine...... I mean, obviously he spent the time looking up my info to even *find* my 2nd account, but he can't take the time to read the petition correctly in the first place??
Still trying to be constructive here CCP, but very seriously, treating customers in this manner makes it really, really hard to remind myself what a great game this is..... Please, please encourage these GM's to take that extra minute to make sure their reply actually helps the petitioner, instead of making their frustration worse.....
P.S. The *extra* days added back to my account might be a nice thought, but let's please bear in mind that this is the bare *minimum* that should be done - quite frankly, you *took* those days from me in the first place!
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riprjak
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Posted - 2006.01.09 02:08:00 -
[749]
I'm curious... To those of you who were hacked...
How many of you entered your account details into 3rd party software??
eg: Checked "save password" button in web browser, used the Eve character manager etc.
This is particularly of interest to me for those of you who got hacked twice; did you update details in any of same software??
As for my motives in asking, Im trying to further harden myself against the risk of such occurences (I already carefuly secure and scan my PC's, particularly those running windows and regularly change passwords).
err!
Jak.
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Brolly
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Posted - 2006.01.09 02:40:00 -
[750]
I selected the 'forgot password' on the logon at 'my account' and got an e-mail in a few hours with the new reset password
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xeos
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Posted - 2006.01.09 03:00:00 -
[751]
63 Hours, still no human reply from CPP about my account.
This is the most pathetic display of customer service I have EVER seen. I cannot access an account I am still paying for and I can't even get someone to tell me what the hell is going on.
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Archbishop
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Posted - 2006.01.09 03:18:00 -
[752]
I got an email about my "bad email" account saying it had been reset to my new one by the GM's. I tried to use the "forgot my password" deal using the corrected email and it says "email doesnt match" so it apparently wasn't changed or something.
Archie
VISIT THE PIE HOMEPAGE & FORUMS
PIE INFORMATION CENTER |
sim1killa
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Posted - 2006.01.09 03:21:00 -
[753]
Wondering if anyone can help me, I am trying to get the pass sent to me for my main but the email that account uses is long inactive. I have done the whole "ask a question" to get my email changed but i keep getting the same email from ccp asking for credit card details etc. I send it back with the info but i get a replay thats the same as the orignal mail. I cant do the forgot password because the email is no longer working. So im stupmed didnt know if anyone else was having this problem and have figured it out.
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Bengallie
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Posted - 2006.01.09 04:35:00 -
[754]
65hrs and still no response via Email. I even called my internet service provider where i have my email account set up at and well come to find out they don't block any emails to my account only i can do that. So my question is to CCP why haven't i recieved a email for my pw or my petition to this very issue.
It took over 26hrs just to get a response on my petition and another 4 hrs after that and now nearly 36hrs on this last response that i gave them on this very same petition. Why am i getting the cold shoulder here... I mean i've got crickes in my email box atm.
We need answers to what is going on is that too much to ask??? Even an update every 6hrs would be nice.. Throw a Dog a bone here!!!
Thanks
Delaan
CEO
Rogue Arrow Galactic Empire
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UGWidowmaker
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Posted - 2006.01.09 05:47:00 -
[755]
lol ya i still miss 2 acounts reset.. i wonder if i will ever get em back..
I will make u into biosource... |
UGWidowmaker
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Posted - 2006.01.09 05:53:00 -
[756]
do a roleback to much lost for some... and people would then be able to go change that damn email themsef... would make th elifes for you so much more easy.... ROLEBACK...
I will make u into biosource... |
Onuris
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Posted - 2006.01.09 07:29:00 -
[757]
Well, CCP sent me yet another automated response concerning my main account. Skill training has been nix'ed for days now. I demand a bubble-bath with a quafe girl.
But seriously, am I doing something wrong? The e-mail says:
We will assume your issue has been resolved if we do not hear from you
within 48 hours.
Do I have to respond to the automated e-mail? If so, what do I say? I've already forwarded all my information (address, telephone, e-mail (that was never invalid in the first place even though they say it is), last 6 digits of card, expiration, other account info, everything). This automated message even has the e-mail that I sent with my account info appended to the bottom.
If I don't respond to this will CCP forget about my case in 48 hours?
My main account is Core Bash from Requiem, Inc. by the way.
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Andrue
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Posted - 2006.01.09 08:15:00 -
[758]
Originally by: Onuris
Do I have to respond to the automated e-mail?
Of course, although it's better to use the website IMO.
Quote:
If so, what do I say?
Anything 'issue still not resolved' would be enough, wouldn't it?
Quote:
If I don't respond to this will CCP forget about my case in 48 hours?
Quite possibly.
--
(Battle hardened miner)
[Brackley, UK]
WARNING:This post may contain large doses of reality. |
Sam Spacey
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Posted - 2006.01.09 08:15:00 -
[759]
Edited by: Sam Spacey on 09/01/2006 08:16:39
OK NOW I'M REALLY HACKED OFF!!!!!!
I get the email from billing support asking fo mor info last night, I fill out all the details I can think of. Reply to email.....
Only to find out this morning that I should have replied to the link that you gave me....ok I thought, no probs I'll update the info....
The link takes me to a page where I HAVE TO LOG IN WITH MY PASSWORD OR MY EMAIL ADDRESS!!!!!!! Character that I haven't been able to used for DAYS now is "Sithspaw"
JUST GET SOMEONE HUMAN TO READ THE INFO PLEASE.
THIS IS THE PROBLEM, I CAN'T LOG IN!! I DO NOT KNOW MY EMAIL ADDRESS!!!!!
WHY ARE YOU SENDING ME ROUND IN CIRCLES. GIVE ME A HUMAN REPLY PLEASE
The same here as well....I have 48 hours or ccp will forget my problem according to the email that took days to get here.
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Takehasi
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Posted - 2006.01.09 08:15:00 -
[760]
Edited by: Takehasi on 09/01/2006 08:17:11
Edited by: Takehasi on 09/01/2006 08:16:44
I also have not had my issue resolved. I sent most of the info but am unwilling to send credit card or birthday info since I do not believe its secure, but i did point out that they could cross reference my other 2 accounts to verify that all the info is the same aside from e-mail. I am lucky to have a long skill training but this incident is causing me to question my addiction.
And no you cant have my stuff.
P.s. My main is Merrin Farthing
P.s. My main is Merrin Farthing incase anyone from CCP reads this since they sure havent read my last few e-mails
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Takehasi
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Posted - 2006.01.09 08:18:00 -
[761]
It wont let me edit my previons post so....
P.s. my main is Merrin Farthing in case anyone from CCP reads this since they havent read my last few e-mails
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Onuris
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Posted - 2006.01.09 08:51:00 -
[762]
Originally by: Sam Spacey
The link takes me to a page where I HAVE TO LOG IN WITH MY PASSWORD OR MY EMAIL ADDRESS!!!!!!! Character that I haven't been able to used for DAYS now is "Sithspaw"
This REALLY confused me too at first, but read this:
That link is just so you can update your petition with more information without re-opening a new one. The e-mail / password it asks for is not the same as your account information. Chances are you don't have a password set for it so just leave it blank. Otherwise fill in your current e-mail address into the box below and it will e-mail your support password to you. But, like I said, that e-mail/pw combination has nothing to do with your account name/pw.
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Sam Spacey
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Posted - 2006.01.09 08:55:00 -
[763]
Quote:
The login ID and password combination you provided is invalid.
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Sam Spacey
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Posted - 2006.01.09 09:10:00 -
[764]
finally figured it out. You have to put the password they give you in the password field to access the petition. I thought it was to access account. This information is NOT clear.
Looking forward to a reply within the next 3 weeks :(
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