| Pages: 1 2 3 [4] 5 6 7 8 9 10 11 12 .. 12 :: one page |
| Author |
Thread Statistics | Show CCP posts - 1 post(s) |
o0TuNa0o
Caldari
House of Tempers
   |
Posted - 2006.12.08 13:01:00 -
[91]
Have called Tiscali and asked for my MAC code, takes between 10 hours and 5 days to get back from BT. They then mail it either to your Tiscali mail account or any other you specify.
So, Im going to go for DEMON's 8 meg Residential user package. It's the best rated and fastest, plus its ú24.99 (inc VAT) a month, for the Demon HomeOffice 8000 package. This includes a Free 11g wireless Router and is pretty much the only one around that is still unlimited. linkage
Have spent all morning researching the best ones. Of the others, BT and PlusNet are the other most highly rated ISP's. Plusnet would be great, but they do not offer free routers in the packages. BT are fairly expensive AND all their packages are capped. their best is capped at 40Gb a month, but does come with a decent router..
For a good in depth router comparison, check this guide (linked from Tom's Hardware page) here
Of a bad thing its probably done me a favour. I need a wireless router and I'm now going to get 8m instead of 2m, for only ú3 extra a month. bargain.
Bye bye Tiscali... 
|
terrafirma
|
Posted - 2006.12.08 14:08:00 -
[92]
Can some one please explain to me about Mac codes? I hear guys saying to ask tiscali for them. What is the for sorry I any the best on p.c I just want to get out of that internet provider. thanks
|
Avataris
|
Posted - 2006.12.08 14:16:00 -
[93]
 Originally by: terrafirma
Can some one please explain to me about Mac codes? I hear guys saying to ask tiscali for them. What is the for sorry I any the best on p.c I just want to get out of that internet provider. thanks
A MAC code is a Migration Authorization Code. If you want to move from one ISP to another with a minimum of downtime you will need one of these codes. You obtain the code from your current ISP (ie. Tiscali) and give it your new ISP. With a MAC code you should typically experience no more than around half an hours downtime, and you also shouldn't need to pay a reconnection charge. Without a MAC code you may find yourself without a working internet connection for up to 4-5weeks. You will also need to pay a reconnection charge.
Hope that helps.
|
o0TuNa0o
Caldari
House of Tempers
|
Posted - 2006.12.08 14:43:00 -
[94]
Terra,
Call this number - 0845 077 4488, it's the tiscali 'leave service, your crap' number, select option 1 from the automated list. When connected, just say you want your MAC code as your fed up and want to switch ISP. They will probably ask you why, so rant away. last time I tried to leave, they dropped my monthly charge by a few pounds. This time they said nothing.
They mail BT and ask for the MAC code, then mail it to you. It lasts for a month from issue, then you need a new code. Time to obtain the code is up to BT but should not take more than 5 days.
Go to any ISP's website and make sure you select the 'switch to us' opton, as you'll probably get a better deal as a new customer. Enter the MAC code when asked and sign up. Once you switch service, Tiscali will cease your service, you will have 30mins downtime and then you will be with your new provider.
As stated, if you dont get the code and do it the old way, you will suffer a loss of service which may be quite long AND you may get charged the usual ú50.00 fee.
Tiscali are crap, but obtaining the MAC code is just a phone call away. Even they can't mess that up.
Roll on DEMON...
|
o0TuNa0o
Caldari
House of Tempers
|
Posted - 2006.12.08 14:55:00 -
[95]
Oh forgot to mention, if you can get cable, get cable!
Very low latency, no download limits, 10meg speeds AND you can usually get; free land line calls, digial TV and broadband for ú25.00 a month.
I live in an apartment so cable is unavailable.
NTL and Telewest are two of the major players.
|
terrafirma
|
Posted - 2006.12.08 15:52:00 -
[96]
Thanks very much for all the help and advice guys much appreciated.
|
Meogeo
Caldari
Love and Rockets
|
Posted - 2006.12.08 18:06:00 -
[97]
At the end of the day Tiscali think they are forcing high end users out who download loads of stuff, boy they have it all wrong.
As for there forum all you get from Mr Tibbs is I will keep you upto date another load of Bull.
Well my contract does not run out till 7th August 2007 and I cannot stay with them for that long or I will end pulling my hair out.
Does anyone know of a legitimate way of getting out of my contract? without them charging me a bundle for the honour. they do not deserve decent people like us.
|
migwar
Lawless Industries
|
Posted - 2006.12.08 18:44:00 -
[98]
Originally by: Meogeo
At the end of the day Tiscali think they are forcing high end users out who download loads of stuff, boy they have it all wrong.
As for there forum all you get from Mr Tibbs is I will keep you upto date another load of Bull.
Well my contract does not run out till 7th August 2007 and I cannot stay with them for that long or I will end pulling my hair out.
Does anyone know of a legitimate way of getting out of my contract? without them charging me a bundle for the honour. they do not deserve decent people like us.
http://www.ofcom.org.uk/consumeradvice/internet/customer_service/quality/
a link i posted earlier, Follow the links on the there and complain to tiscali, if your complaints aren't resolved. Tiscali will have no choice but to void your contract
|
Dr MaBusei
|
Posted - 2006.12.08 19:01:00 -
[99]
You could run a port scanner, but you will be-(amost) instantly locked/kicked off the Tiscali Network as it's a clear breach of T&C. (legality of running it is also now suspect(under new UK Laws).
I think port scanning a friends IP (get emails recorded between you both to give full Autorisation before you do it(declare it its a user system security antihacking test) so as to protect yourself from any Legal Action under hacking laws that Tiscali may try to get Police involved in against you).
(Ha' getting your PC/Router Port scanned//HACKED is part of the package with AOL)
Just dont know how long they will - if ever take to give you your MAC after they kick you for (attempted hacking of another customer).
(you, your credit profile and your address will certainly get blacklisted)
|
Sir Nimmo
Amarr
Eye of Odin
|
Posted - 2006.12.09 01:31:00 -
[100]
From my experience as a tech support agent from blueyonder if you come on the phone screaming and yelling, I am looking for the first excuse to drop the call. Sorry, but I don't give a damn if you aren't able to communicate in a civil way to me.
If you want help keep calm, have all the information you need in front of you and whatever you do, don't use the threat of cancelling your account to get what you want, I will fire you straight off to the cancellations department before you can finish your sentence.
This is not a malicious thing, ignoring the worked up arrogant prats, this is a human thing, if you are treated with respect on the end of the phone then you get respect and useful information back.
Blueyonder are generally a good ISP from what I have heard (they haven't cabled my area yet) however, just after NTL took over I had a few people saying their service had gotten worse, but I don't put too much weight behind a claim like that.
Another suggestion is if you can get DSL, then tell your aDSL provider where they can shove their connection, DSL is a much more stable service and capable of dealing with faster speeds when they are rolled out and you are not dealing in any way with BT.
When I am not at uni, I am with BT who are ok until things go wrong, then when you call you need to speak nice and sloooow and repeat everything at least twice (or if you are Scottish like myself, 3 times). I will leave you to judge why. On that note, BY is generally pretty good for its customer services and if your call gets passed to beCogent (one of the outsourcing companies they use) your call will be dealt with very well. I tell you, the number of tubes you get employed in-house and by the other companies (won't name them for fear of getting hunted down).
But certainly, if you are going to switch ISP I have a couple of tips:
1) Don't take my word for it, I don't use the same servers, UBRs, nodes etc to get online, ask those around you
2) Look at a good few providers
3) If you are going to sign up with a new ISP be prepared for a bit of a bumpy first day or two.
4) Always make sure you have a honeymoon period. (you can cancel the account within xx days with no penalty.
5) Be nice to the person on the other end of the phone and if they have helped, let the person know, you have no idea how demoralizing a job it is to sit for 8-10 hours listening to people complain.
Sorry about that huuuuge rant, but I had to.
Good luck all of you guys, ditch them and move elsewhere.
|
Mrs Yutty
Janeway's Corp
|
Posted - 2006.12.09 10:12:00 -
[101]
Wise words Nimmo.
I would hate to work at a ISP customer service department the grief would send most people totally potty.
friendly but determined is the only way.
|
migwar
Lawless Industries
|
Posted - 2006.12.09 13:33:00 -
[102]
All wise words nimmo, i myself work in telecoms, occasionally customer facing.
Its frustrating because i know there working of a script and each time i phone i have to jump through the same hoops. Unfortunatly thats just how it is with outsourced call centers.
Zen broadband contract is just a rolling month, But I have to buy a new router before i switch, But a rolling month contract suggest a confidnce in there service. Also id much prefer a hard DL limit that arbitary packet shaping.
|
Avataris
|
Posted - 2006.12.09 13:57:00 -
[103]
Just a quick update. Last night I was able to stay connected to Eve Online ALL EVENING!
Didn't drop, no reconnect issues.
Could this be the beginning of a new golden age of uninterrupted gaming on Tiscali?
Or just a one off..
We shall see.
|
Timothy Burgess
Shadow Of The Light
Vertigo Coalition
|
Posted - 2006.12.09 14:58:00 -
[104]
I had the same!!
Things might be soon to change, although I'm keeping my eye on another couple of ISPs just in case - contract doesn't run out for a couple of months anyway.
|
Timothy Burgess
Shadow Of The Light
Vertigo Coalition
|
Posted - 2006.12.10 11:15:00 -
[105]
Had no problem playing last night either - things might be shaping up!
|
Relentless One
|
Posted - 2006.12.10 16:10:00 -
[106]
Do not count your chickens, just got booted again. Tiscali is one poor service.
|
G 401a
|
Posted - 2006.12.10 21:20:00 -
[107]
I've just sent them this.... lets see what they say
Hi,
I would love to run these checks for u, and i will...... but from what im reading its u guys who are blockin eve. please read this forum and reply.
http://oldforums.eveonline.com/?a=topic&threadID=429290&page=4
if this is the case that ur blocking connections are peak times... which if ur honest with urself would appear to be what ur doing then u have 2 choices.... fix it so i can get on or i will terminate my contract. btw im normally suffering connection problems from 18:00 to 22:00 GMT
Thanks
|
Mrs Yutty
Janeway's Corp
|
Posted - 2006.12.11 06:20:00 -
[108]
Well for the last few days all seemed okay but last night. SUNDAY. the old problem came back. 6pm on the dot. Back to the tiscali customer service.
|
Avataris
|
Posted - 2006.12.11 18:16:00 -
[109]
Well... monday has arrived and with it the problems have resumed.
6pm on the dot and i can't connect to eve.
No call yet from their 'senior technician' either.
|
terrafirma
|
Posted - 2006.12.11 19:04:00 -
[110]
Yeah same hear. I had one night that I could get on eve all day and night Sunday. Well its Monday now and yeah its off hum I give up I did send a mail to them to say they are to blame and I will seek advice from my solicitor after all they are in breach of there contract to me
|
Nivor
Majestic Technology
The Imperial Order
|
Posted - 2006.12.11 20:20:00 -
[111]
I've just spent about 3-4 hours (this is rare for me i'm normally only on for 2 hours at the most) on eve before being booted this doesn't happen very often but now i can't get back on (will try again in the morning) it waits for ages and ages then tells me "status:unknown". Yes I am a Tiscali customer and having just read this thread was wondering if it was them playing silly buggers or could it be something else?
|
Paeng Maag
|
Posted - 2006.12.11 20:27:00 -
[112]
I use Tiscali and I have also had this problem for several weeks. I can't connect to the game between 5pm and 10pm every day, precisely the time I want to play it! I imagine that there are a fair number of Tiscali users that think that the problem is with Eve, not with their ISP since many other things including the web still work during this time.
I am fairly sure about two things. Firstly I don't think I am restricted under the FUP. I don't use the line excessively and I never received any warnings, plus when I asked them directly they said I was not. Secondly, according to samknows.com my local exchange does not have Tiscali local loop unbundling. Therefore I do not think either of these things are the cause of this problem, I just wish I had some idea what was.
As soon as I find a decent alternative (and if Tiscali will give me my MAC code) I will be moving, I am totally fed up with their service.
|
terrafirma
|
Posted - 2006.12.11 20:31:00 -
[113]
As from my last note I seem to have trouble with my msn messenger at the same time as eve is down 17:00 û 22:00 pm any one with the same problem.
|
Rusputin
|
Posted - 2006.12.11 20:33:00 -
[114]
The problem is Tiscali i got my MAC code today and used it already.
No matter how many times i have spoke to them on the phone, emails and forums the say there is no problem.
i thought the problem had gone away i was able to play all weekend with no disconnections, but tonight i was disconnected at 6pm on the dot and cant get back on
|
zurich93
XERCORE
|
Posted - 2006.12.11 22:00:00 -
[115]
Edited by: zurich93 on 11/12/2006 22:00:27
i think i have found a way to get our mac codes easily, i may have miss read it but check this out.
"Please note that although we can offer MAC codes through these forums, we cannot authorise the cancellation of your contract without a payment penalty if you are still within your 12 month initial contract.
Please telephone customer support if you wish to cancel and you're still within your 12 month contract. TEL: 0870-744-2922
"Customers who have received their third FUP warning, can leave without a payment penalty as stated in the third FUP email.
Customers who are outside of their 12 month contract can use the MAC code without any payment penalty.
So.. all we need to do is download alot during the peak times 6 to 11 get 3 warnings and ask for out MAC codes... im alredy on 2 warnings 
Nope starts here actually :O
-----Sig starts here------- <3 Kaemonn
eep eep beep heep keep womble...
YOU DO NOT POSESS THE POWER TO DISGUINISH MY SIG FROM MY POST MWHAHAHA
IBTL |
Rusputin
|
Posted - 2006.12.12 09:55:00 -
[116]
So its ppl like you who abuse the system and download crap loads of stuff that mess the connections up for everyone else  
|
Avataris
|
Posted - 2006.12.12 11:18:00 -
[117]
Well I have just successfully obtained my MAC code (on the third attempt) and am now off to another provider.
Went through the usual 'my system says you're not being managed under the FUP' excuse, but when I pointed out there are over 200 posts on their forums complaining about this exact problem, and that Tiscali are blocking the ports, which isn't a clause in their FUP I managed to get my MAC.
Good luck to all of you
|
Rock Lobster
|
Posted - 2006.12.12 13:48:00 -
[118]
Just like to say that I'm with Plus.net, and my housemate is having issues with WoW during the evening. EVE has been nothing but good - I've been connected 23 hours a day without a single lag or disconnect over the weekends. 650K/s downloads are pretty nice too. :)
Zen is pretty good too, I hear.
|
Paeng Maag
|
Posted - 2006.12.12 14:35:00 -
[119]
I thought I would give Tiscali one chance so I rang them up and described the problem in detail. After putting me on hold to speak to a senior technician I was told it was an "interleaving problem", and I was told categorically "TISCALI DO NOT SUPPORT INTERNET GAMING". I asked him to repeat that to make sure that I had heard him right... "I'm sorry sir, Tiscali do not support internet gaming". I didn't see that on any of their marketing material...
|
Mr Suffer
|
Posted - 2006.12.12 16:46:00 -
[120]
Edited by: Mr Suffer on 12/12/2006 16:46:07
Talked to the cancelation folks at Tiscali just now and they told me that not being able to access game servers at peak hours was not a reasonable grounds for cancellation.
I told them I was not on the FUP scheme, was on an unlimited package and not being able to use the internet for what I got the package for in the first place constituted a breach in their contractual obligations.
They gave me the following info to progress my complaint which may be of use to you all:
Written Complaint Address:
Tiscali Customer Services
P.O BOX 7206
KILN FARM
MILTON KEYNES
MK14 6XG
EMAIL COMPLAINT ADDRESS:
[email protected]
Now if we have any braniacs here, does anyone know if they have materially breached the contract by blocking access which legally means it is invalid?
Cheers
|
| |
|
| Pages: 1 2 3 [4] 5 6 7 8 9 10 11 12 .. 12 :: one page |
| First page | Previous page | Next page | Last page |