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Tiscali users FUP and other such nonsense

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Glane Sardar	Posted - 2007.10.26 15:34:00 - [181] even better, anyone with tiscali should leave and get a proper isp that does not treat it's luser's like kids and stop them using online games :)
Qvan The Older Gamers R0ADKILL	Posted - 2007.10.29 07:02:00 - [182] http://www.tiscali.co.uk/legal/terms/tripleplay-0926.html "12.4.2 we break a material term of this contract and we fail to remedy it within 28 days of a written notice from you; or" report the fault and tiscali gives you a ticket number. then wait 28 days and ask for you mac code then tell tiscali that they can stick there service where the sun don't shine I have only 1 day left with tiscali then i am off to BT....
Lord DeFault Minmatar Satanic Red Insurgency	Posted - 2007.10.29 10:40:00 - [183] Starts at 2pm for me and doesn't let up till 11:15 in the evening, I notified watchdog although it won't do much good, They been doing things about the "up to 8mb" *******s anyway. Nearly all the 0ps are in the evening and I miss the lot... :l For the Republic
Thicky McThick	Posted - 2007.10.29 11:32:00 - [184] Originally by: Qvan http://www.tiscali.co.uk/legal/terms/tripleplay-0926.html "12.4.2 we break a material term of this contract and we fail to remedy it within 28 days of a written notice from you; or" report the fault and tiscali gives you a ticket number. then wait 28 days and ask for you mac code then tell tiscali that they can stick there service where the sun don't shine I have only 1 day left with tiscali then i am off to BT.... Out of the same terms and conditions "3.7 We will use reasonable endeavours to provide the Broadband Services to you at the speed you have requested, however we cannot always guarantee this. The speed of your connection and download times may be slower depending on the length of any telephone extension cables at the Installation Address, the distance the Installation Address is from the telephone exchange, the speed and quality of your router and modem, and congestion on our Network or the Internet. 3.8 With the intention of ensuring our Network performs consistently in all locations across our Network and at all times of the day, we reserve the right to manage internet applications across the Broadband Services at our discretion as we see fit. This may include, but is not limited to, prioritising web traffic and email over file sharing activities during times of high congestion. " Post with your Alt and not your Main, 'cos I don't care about your Name.
Qvan The Older Gamers R0ADKILL	Posted - 2007.10.29 17:52:00 - [185] When you report the fault with tiscali you need to get them to say that there is a fault, then you need to ask for a ticket number. once they give you this ticket they then have 28 days to sort it out. Them saying there is a fault cancels 3.7 & 3.8 and brings 12.4.2 into play. Originally by: Blue Binary Edited by: Blue Binary on 09/10/2007 19:51:42 If you need to leave Tiscali you can either: 1) Pay off the remainder of your contract. 2) Raise a technical support ticket. If the issue is not resolved within 30 days (reasonable time), then request a MAC code as they have failed to provide a proper working service. Don't be fobbed off, persist & insist! After my woes with Tiscali i went with NewNet. I've been with them a year now with no issues (touch wood). They don't block ports and there is no "traffic management".
Thicky McThick	Posted - 2007.10.29 21:05:00 - [186] Originally by: Qvan When you report the fault with tiscali you need to get them to say that there is a fault, then you need to ask for a ticket number. once they give you this ticket they then have 28 days to sort it out. Them saying there is a fault cancels 3.7 & 3.8 and brings 12.4.2 into play. Originally by: Blue Binary Edited by: Blue Binary on 09/10/2007 19:51:42 If you need to leave Tiscali you can either: 1) Pay off the remainder of your contract. 2) Raise a technical support ticket. If the issue is not resolved within 30 days (reasonable time), then request a MAC code as they have failed to provide a proper working service. Don't be fobbed off, persist & insist! After my woes with Tiscali i went with NewNet. I've been with them a year now with no issues (touch wood). They don't block ports and there is no "traffic management". I would agree, once that fault acknowledgement is made you have them, assuming they don't fix it. Why don't we hear from the eclipse and pipex users, that were also having the same problems, or did theirs all get sorted after one single mail saying "we fixed it"? Post with your Alt and not your Main, 'cos I don't care about your Name.
Qvan The Older Gamers R0ADKILL	Posted - 2007.11.01 06:25:00 - [187] "I have just been told by the cancellation team that it is procedure to block online games at peek times. they said that they were blocking Eve and other gamers deliberately and so would not give me my mac code.. i was told this info by the manager Mr. Alan James from the cancellation call center. 0845 077 4488 so the plot thickens who is telling the truth? MK_McPJ or tech support or this Alan James ?? Now according to consumers direct after 30 days of a fault being reported tiscali are breaking the 'Supply of Goods and Services Act 1982'" hmmmm Linkage
Karaun Xavura Gallente Vampyre Empire	Posted - 2007.11.06 18:04:00 - [188] Switch to BT Broadband, it's fine - always. I haven't had down-time or a slow connection for a Year now. ---------------------

CCP Queeg500	Posted - 2007.11.07 10:19:00 - [189] We've been in touch with Tiscali and received this confirmation from them that they are looking into this issue: Quote: "Tiscali Technical Support Team is aware of this issue & the engineers are working to enhance your network in next few weeks. We are however unable to commit any timescale as when the migration will complete. Please note that this is not a major issue and is only affecting a handful of customers. I apologize for the inconvenience caused and I request you to bear with us until our network engineers resolve this issue." We will continue to monitor the situation and work with them to find a solution. Thank you for your patience.

Snaith Minmatar Bug Eyed Monsters	Posted - 2007.11.08 16:48:00 - [190] Tiscali want to know "Hi, Can the following people please retest and give me an update on whether this is working properly or not for them please: Starcop Jons j99323188 wzwuk progamer07 maine river toneytaz badgermushroom Palindrome Tump unknown101 evangelion supaflytnt Deanw EveGeek LukeFryer52 Animagus Thanks __________________ Regards Brett Technical Administrator Tiscali UK LTD "
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.11.15 11:51:00 - [191] Man at tiscali getting a bit heated he's responding to the quotes. from Tiscali forums........... Quote: Originally Posted by N4PALM I'm guessing you only asked certain people to test cos you have specificly changed something for them? We deliver our service on a few different platforms. They all work differently. You cannot implement any changes across multiple platforms with out testing first. The platform they are on has had some changes made, and if hey work, they will be modified and applied to the other platforms. Quote: Originally Posted by N4PALM You were not totally clear on this. I thought I was clear enough. My request was simple and directed at the people listed. When I have some more information, I will post it. Quote: Originally Posted by N4PALM Youre inside, in the best place to change things. Make a difference, make noise, make changes through heavy persistence like we are trying to do. Be our voices within the company. What the hell do you think I'm trying to do. I don't play these games, I'm not interested. I'm doing this because I know you should be able to play when you want to. I started this thread because I thought this needed addressing. Of course, constant put downs by the likes of you make me wonder why I bother sometimes. I know this is annoying for all of you and I am trying to do something about this, but this has to be thoroughly thought out by the teams involved. Think of it like re-timing one set of traffic lights on the busiest roundabout you can think of. You can't just do it, you have to plan it. __________________ Regards Brett Technical Administrator Tiscali UK LTD
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.11.15 12:20:00 - [192] And the response it got from the original poster.......... Napalm:- Well how long does it take? It was at least 5 months I started having this problem, (thats when I reactivated my EVE account)! Its been going on for at least 5 months! At the time I was in touch with Tech Support who actually promised me that they knew what was going on and they would fix it within 3 days. LIES Now it may take some time to fix this problem, that may be understandable! But come on!!!! Tiscali must be having a laugh if its not known what is causing the issue! It cant be so hard that it will take this long to sort out. A couple of weeks maybe, a month tops. This is a joke. Then I got thinking.... They know alright, they just wont do it. Why should it take planning? Perhaps cos its one and the same with their blocking/throttling software they use to manage all our bandwidth. Same same stuff that completely invalidates the FUP cos were completely unable to use P2P in the evenings cos its so throttled to hell or blocked completely. Maybe in order to let eve work, this software would have to be turned off completely or re written. Perhaps cos it wasnt written properly in the first place, cos they didnt care to check what else it would effect. Just content to control everyones use of the internet for finacial gains. Whatever is the reason this software is so important to Tiscali? Could it be that this traffic management, bandwidth trottling, and port shaping software is the only thing that stops tiscali's services from grinding to a halt due to the way its so over subscribed? And all of us must suffer thanks to Tiscali's greed! Its taking too long to fix this problem. (On top of the damn slow speeds in the evenings) Excuses have worn too thin This is a farce. P.S. I predict this post to get "pruned". If thats what you wish to do, move it to another thread or something, I dont write this kind of thing to have it deleted
N4PALM	Posted - 2007.11.15 16:57:00 - [193] Theyre getting pretty ****ed at me! Comeon, get the fleet together, everyone go sawmp the Tiscali forums with complaints! I urge you! Lets us not rest until we can play EVE properly whatever time of day it is.
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.11.17 03:38:00 - [194] Originally by: N4PALM Theyre getting pretty ****ed at me! Comeon, get the fleet together, everyone go sawmp the Tiscali forums with complaints! I urge you! Lets us not rest until we can play EVE properly whatever time of day it is. Yes indeed let's use the mighty Eve fleet of 'I don't give a damn til it happens to me', with a back up of 'I just copped out after a quick moan and swapped'
N4PALM	Posted - 2007.11.17 17:50:00 - [195] Originally by: Snaith Yes indeed let's use the mighty Eve fleet of 'I don't give a damn til it happens to me', with a back up of 'I just copped out after a quick moan and swapped' Indeed! I've been at them for 5 months now and still no change. They might have fixed it for you and thats great. Jeez I give them a chance and I'm still no closer to a solution. Quit and swap I havent done. But I will do very shortly if they dont. But I rekon half the people on that list they asked for feedback from, have already switched, which is why they havent responded. All besides the point, Tiscali should damn well check it out themselves, its not the only way they let us down with their services. I'm sick of them and their lies and greed. .....Worst ISP evah! Anyhoo I've been using HTTP-Tunnel to connect to EVE all this time.. Highly recomended!
Glane Sardar	Posted - 2007.11.28 00:04:00 - [196] if you can't leave, maybe find some large ubuntu clients to download and then upload lots smarter people would head over to http://www.ofcom.org.uk/research/cm/cmr07/telecoms/ and read this paragraph "In December 2006 Ofcom published a statement on the broadband migration process which contained a new general condition regarding Migrations Authorisation Codes (MACs), the codes required to switch DSL broadband provider . Under the new condition ISPs are obliged to provide customers who are out of contract and request a MAC with the code within five working days." Note the five working days, recall reading that if you owe money to them, they can't use that as an excuse to refuse a MAC
Janeway	Posted - 2007.12.02 14:01:00 - [197] I had this exact problem last year. Leaving them was the best move I ever made. put it to experience and never use them again. there customer support are hopeless and just string you along to keep getting your money. they have been doing this C@@P for well over a year now and they still say they are investigating.
Hexor V	Posted - 2007.12.03 09:57:00 - [198] try this Linkage worked for me
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.04 20:36:00 - [199] Tiscali support forums ............don't forget to ask for a ticket number,that would prob be admission of fault and may start the "getting out of contract" process, as a 28 day notification on your part. Tiscali support forum link
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.07 18:43:00 - [200] Just posted on tiscali Forums quote " Hi, I've just had an email from the network team. It would seem the recent problems are are now fixed. They are applying the finnishing touches as we speak. I'm not going to hold my breath, but let me know what happens tonight and over the weekend please. __________________ Regards Brett Technical Administrator Tiscali UK LTD " end of quote
Adago Vilon Minmatar Wise Guys Exquisite Malevolence	Posted - 2007.12.07 23:48:00 - [201] What I don't understand is how in the hell these companies get away with their ridiculous claims of possible bandwidths that they advertise. Despite the fact that you are not likely to ever see the kind of bandwidth, they then implement throttling or managing bandwidth when you are going to need to use the service most thus further invalidating their advertised claims. It makes my blood boil, and I wish there was a feasible to sort this kind of crap out. Surely there would be a case of false advertising at minimum. There is certainly a lot of mis-representation going on. Anyway, I've not been able to get onto EVE or CS:S since 7pm. I've tried the various http/openVPN methods but to no avail (probably cos I'm on a network, and that I really have very little knowledge on this kind of black magic!) Please de-alphabetise local! Sort it by time spent in local. I don't want to be at the top of local anymore. Ta!
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.08 00:34:00 - [202] this is of course where we all die laughing Tiscali tops happy customer poll
Petra McPook	Posted - 2007.12.08 19:09:00 - [203] Originally by: Snaith this is of course where we all die laughing Tiscali tops happy customer poll I can't type.....I'm too busy reeling my chin up off the floor. I guess some people are prepared to accept anything if they have nothing to compare it with.
inipairus	Posted - 2007.12.09 19:37:00 - [204] I'm also with Tiscali so I share your pain. Just as a thought, has anyone considered taking all these complaints and showing them to that last bastion of consumer rights, watchdog? Or are they technically not doing anything wrong? Sorry, I'm afraid I don't know a huge amount on the technical or legal side. But it's just a thought
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.09 22:02:00 - [205] (Apologies)I know this is a cross post but it does answer both:- it's not a new problem have a look:- "http://www.tiscali.co.uk/forums/showthread.php?t=114775&page=13&pp=15 Date: 6th December 2006 I'm not saying gaming performance will be fine if you are on FUP or not. I'm trying to ascertain if this is just affecting a certain category of customers so we can nail down the cause and fix it a lot faster. I do realise that this issue has been ongoing for some time for some of you, but we are trying to ascertain the cause and get a fix in place asap. I will update you as soon as I have further information. In the interim, please accept my apologies for any inconvenience that this may be causing. Mr Tibbs Community Producer ------------------------------------------------- There are terms and conditions to fight against, people signed up to the following having tiscali as their ISP 3.8 With the intention of ensuring our Network performs consistently in all locations across our Network and at all times of the day, we reserve the right to manage internet applications across the Broadband Services at our discretion as we see fit. This may include, but is not limited to, prioritising web traffic and email over file sharing activities during times of high congestion. --------------------------------------------------- So, whilst watchdog, gadget show and computer mags such as computer active have been tried, seems noones got the b a l l s to actually have a go at Tiscali The key to this seems to be to frighten every living gamer in the world that their ISP could do a "Tiscali" on them and they would be stuck like we are. We are looking at the terms and conditions and 28 days notice to quit, however that still does not get the probelm sorted for ones that stay or new people that join. Whilst we are waiting, it does seem their forum support are at last getting some attention so lots of encouragement is being applied .
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.11 19:47:00 - [206] I hear that Virgin may well be testing and rolling out something similar to Tiscali even now, still need more details.
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.12 17:34:00 - [207] From the tiscali forums quote "OK, Not sure how good this will be, or even if its going to work, but the Network guys have just email'd to say they've made some config changes. Can you retest tonight please and let me know the outcome so I can feed this back - thanks __________________ Regards Brett Technical Administrator Tiscali UK LTD " end of quote Tiscali link
YellowMoon eXceed Inc.	Posted - 2007.12.12 23:03:00 - [208] Seriously, we need a lawyer and a good court case :)
RaelityReborn	Posted - 2007.12.13 19:43:00 - [209] Any improvements to report on? Ive been playing a trial and ive had 11 days of not being able to play in my free time (I work 8-5, with an hours travelling I get to play very little late at night) If Tiscali get this problem sorted in the last 3 days of my trial I will sub.
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.14 17:26:00 - [210] Latest from tiscali Forums. Quotes "Hi all, I've reported back the fact that what ever they did has not worked. I'm waiting for a reply __________________ Regards Brett Technical Administrator Tiscali UK LTD " Next original and reply. "Originally Posted by DC01 Am I right in understanding that eve is getting 'blocked' because it's getting effected by the traffic shaping code that is meant to block p2p traffic? If this is the case, isn't the traffic shaping meant to happen during peak hours of 6pm to 11pm? Why then am I unable to connect to eve at 4pm today (and I hear it was unavailable yesterday from 5pm, saturday 3pm, sunday 1.30pm) Reply:- 1) We are not "blocking" the ports, we are managing the bandwidth for certain traffic types. 2) The peak hours you are quoting are for the FUP only. This is not the same thing. Actual network peak times kicks in arround 15:00 when the kiddies get home from school. __________________ Regards Brett Technical Administrator Tiscali UK LTD " End of quotes. Linkage

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