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GM Retrofire Game Masters	Posted - 2007.07.08 22:37:00 - [1] Edited by: GM Retrofire on 08/07/2007 22:37:12 Players using Tiscali as their ISP seem to have problems connecting or staying connected to the server, this is a problem known by Tiscali and they are working on it. When they'll be able to fix this is not known, you'll have to contact Tiscali in order to receive that information. Do note that ISP's using Tiscali as their ISP will most likely have the same problem with their customers, if you are one of those contact your ISP so they can contact Tiscali. To find out if your ISP is using Tiscali you can do a traceroute to our server. Here's how you do so: Press Start and then select Run ( you can also use Windows button + R on both XP and Vista ) under Run type cmd and press Enter, this will bring up a command prompt window. In the window type tracert 87.237.38.200 This will trace each hop to our servers and display which service provider is being used on the route to our server.

Dei Amarr Khanid Aerospace Group Khanid Provincial Authority	Posted - 2007.07.09 10:06:00 - [2] This is weird. I used to have a problem with staying connected during prime times (6-11pm in the UK), but now I can stay connected all day. Is this a recent issue, or an old issue that has been brought up now? --- The true master paralyses his opponent, leaving him vulnerable to attack

GM Retrofire Game Masters	Posted - 2007.07.09 14:54:00 - [3] This is a new issue, when it started I can't say but it may have been a week ago. We just found out where the problem was a couple of days ago.

Edenmain Rage Academy oooh Shiny	Posted - 2007.07.09 20:01:00 - [4] I think 2 Meg users are ok as i know a corp mate who is fine with it. I used 8meg and suffered, i think think this is because Tiscali are focusing on 8 meg users as the reason for slower bandwith for customers and are so flagging user heavy sites such as limewire and other music/video sites and Eve seems to have been (mistakenly?) flagged as one also. BT connection on Monday so they can ram it now anyway :)
Sinny II	Posted - 2007.07.10 16:22:00 - [5] As i have pointed out before - you imply that all tiscali users have issues, this is not the case. perhaps it should read "some tiscali users" not "tiscali users"
Snimbo Nanga	Posted - 2007.07.11 17:51:00 - [6] well I use Tiscali and I seem to be buggered!
Mystic Pete	Posted - 2007.07.12 13:12:00 - [7] Yeah, I'm getting the same thing. Between about 4pm and midnight (BST) I can rarely log in, or if I'm in I tend to drop. This seems to have startled / got worse since the last patch. And yes I'm with Tiscali.
Lotu	Posted - 2007.07.12 20:00:00 - [8] I'm with Tiscali and have had a problem for a few weeks now. Ive been on Tiscali Forums and theyve had issues all the way back to last year. Nothing much seems to be happening, and most people are leaving Tiscali - however, this is also difficult to do (eg, the "leaving code" is sent through months after you request it). Many people complained to ISPA and today i managed to get to "logging in" however, keep losing the connection now. Same issues for me, cant connect between 3 and midnight, im on 2meg broadband, and what with the daily shutdown between 12 and 1, i work in the mornings, i can barely play and all this has to be paid for. Not happy.
Angeles Caldari ZiTek Deepspace Explorations Prime Orbital Systems	Posted - 2007.07.13 14:21:00 - [9] i have my mac code, 2 weeks and im with BT, Screw you Tiscali
SasRipper DIE WITH HONOUR	Posted - 2007.07.13 14:58:00 - [10] Try this tread if you need a Temp fix I have been using Http tunnel for a while now yes it is noticabaly slower but still playable. snip Sas has spoken this tread shall be locked.
DarkElf Veto. Veto Corp	Posted - 2007.07.15 14:52:00 - [11] Originally by: SasRipper Try this tread if you need a Temp fix I have been using Http tunnel for a while now yes it is noticabaly slower but still playable. I've been using the same tunnel. most of the time works great. Isp is changing from tiscali as of the 16th woot Thanks for the sticky. DE
Red Mase	Posted - 2007.07.15 17:43:00 - [12] I have had problems between 2pm and 11pm for a few weeks Requested an MCA code and recieved it the same day (thank-you Tisacli) - will be with BT from the 20th - if Tiscali had sorted the problem out people wouldn't be leaving them.
Lythriana	Posted - 2007.07.17 09:30:00 - [13] Firstly, I'd just like to highlight the importance of CCP getting involved in this problem proactively. The size of Tiscali as a company dictates that no amount of pressure from a fractured user base is going to make them any more clearer. What we need is the press to embarass them or reprisentatives of CCP to get in contact with them and GET them to either tell CCP what the problem is or jsut to put pressure on them to fix it. Tiscali are fully aware that MMOGs occupy a fraction of thier traffic percentages adn yet they insist on fobbing us off with such comments as, "we do not support online gaming," which simply means that they cba to fix the problem. With a company like CCP backing us and echoing our demands, Tiscali may feel obliged to fix the problem. There is no promise that will occur however as we repirsent a fraction of the market they occupy. Someone needs to start putting massive pressure on Tiscali to treat customers with far more respect than we are getting. The same applies to CCP.
El Codge	Posted - 2007.07.17 09:54:00 - [14] It's now OFCOM regulations for them to provide you with your MAC code ASAP. If you're having problems obtaining this, ask to speak to a manager when you ring, advise them you will be contacting OFCOM regarding this and they'll get you your code straight away. Failure for them to do this will result in hefty fines for them when the OFCOM auditors examine their records. Hope this helps some people wanting to leave them.
knighthawk118	Posted - 2007.07.17 18:18:00 - [15] if anyone is on pipex they are being taken over by tiscali i am having same problems with staying connected , they are only allowing a certain amount of gamming time.I was told it was unlimited but obviously not and its not good at all, good luck guy's
Captain Warez	Posted - 2007.07.20 13:37:00 - [16] Yep its happening to me also ...between 2.30pm-12am!!!!! THIS GAME DOES NOT REQUIRE THAT MUCH BANDWITH!!!!! Hell you can play using 56k modem for christ's stake!!!! Well I'v managed to speak to the complaints department and they gave me a free months subscription......while they are working on the problem (yeah right!!) Apparently its going to take 2-3 weeks. I highly suggest you ring and complain yourselves!!!!! I GIVES ME GREAT PLEASE TO DIVULGE THE PERSONS NAME 'AND' NUMBER !!!!!! Tiscali Complaints Dept. LIZ DEGAN 0207 0872000 Good Luck Guys. Capt Warez.
Bum Phluph	Posted - 2007.07.20 20:59:00 - [17] Yeah I've had problems with Tiscali closing down bandwidth for over a year now. I pay for 2mb (I live in the country....best it can do) and from about mid afternoon until 11pm or so I get well below 512kb. Tonight I am getting 350kb! Obviously Tiscali make it very difficult to obtain the MAC code (Monday to Friday until 6pm). First thing Monday I am going to sit on them until I get it. Clearly we are victims of a company taking our money but not ensuring their equipment can handle the demand.
Ten GuMarr Amarr Hedion University	Posted - 2007.07.21 13:22:00 - [18] If you are a Pipex customer be aware that Tiscali recently took over the Pipex home user customer base (business customers stay with Pipex). I am with Freedom2Surf (F2S). Pipex took over F2S some time ago. Now they have sold us out to Tiscali as well as all other Pipex owned ISP home users. I have no idea if they will change the setup for us (such as changing IP stream customers over to Datastream) but I am preparing to jump on the MAC code bandwagon the moment my connection goes dodgy. Quote: News release 13/07/07 Pipex Communications PLC have this afternoon confirmed the sale of it's residential broadband customer base to Tiscali for a total consideration of approximately ú210 million, on a debt-free basis, before adjustments As part of the deal customers from Freedom2Surf, Bulldog Broadband, Toucan Broadband, Homecall, Nildram and Pipex Retail will transfer to Tiscali. Pipex Business broadband customers will remain with Pipex and are not part of the deal. Pipex will retain its web hosting, domain registration and Wimax licensing operation. More info http://www.freedom2support.net/forums/showthread.php?t=8930
Maine River Caldari Black Thorne Corporation	Posted - 2007.07.23 20:21:00 - [19] Think i've just discovered that i have the same problem :( Has anyone actually had an explanation to why this is happening at all? if it's a 2/3 week fix what is it exactly that they need to do... What have you been saying on the phone to them do you need to give any technical details or do you just say you can't play a online game?
Satch Boogie STK Scientific M. PIRE	Posted - 2007.07.23 22:32:00 - [20] I am with Tiscali. I have had no problems at all connecting to Eve or staying connected. I have always been with Tiscali and started playing Eve when I was on a 56k dial up connection, now I am on a 2mb connection and I could go to an 8mb connection if I wanted although I'm in no rush to take up that offer right now. Sorry to read that other Tiscali members are having problems and I hope these problems don't happen to me. Otherwise I too will be changing to a different ISP.
Kazuo Ishiguro House of Marbles Zzz	Posted - 2007.07.24 18:12:00 - [21] I only thought of this as a fairly minor issue - do other ISPs usually let people maintain connections for hours or even days at a time? There's usually quite a high packet loss through their London servers, I've noticed, but most of the time I thought it was just our modem/router getting out of synch with the local exchange that was causing the problem. It's really about time BT started upgrading the country to fibre optic lines - copper cable pales by comparison ------ Spreadsheets: Top speed calculation - Halo Implant tanking
Captain Campion Synergy. Imperial Republic Of the North	Posted - 2007.07.24 21:55:00 - [22] Edited by: Captain Campion on 24/07/2007 21:55:28 I'm on Eclipse and having problems today, not sure if it's the patch, or to do with this: Originally by: Eclipse ADSL Status 23 Jul 2007 at 17:09:00 We continue to see improvements on the performance of our broadband/ADSL products. We have implemented the world class antispam/antivirus solution - IronPort which has had a significant impact. Feedback from customers has been very positive. We continue to work through our programme of improvements which will help ensure we provide excellent service to our customers.
Ten GuMarr Amarr I.Z.U Syndicate E.A.R.T.H. Federation	Posted - 2007.07.24 23:44:00 - [23] Originally by: Kazuo Ishiguro I only thought of this as a fairly minor issue - do other ISPs usually let people maintain connections for hours or even days at a time? Yes. In my days of mass downloading of stuff I was once logged on for over 14 days without a single loss of sync according to my router logs. That was when I had 2 meg before the days of DSLMAX (up to 8 meg) connections and it was back when freedom to surf was a fantastic ISP as opposed to average (i.e. it was before Pipex bought it). ~ ~ ~ ~ ~ ~ -[sig]- ~ ~ ~ ~ ~ ~ Now you see me . . . Soon you won't.
Kua Immortal RSP Enterprises	Posted - 2007.07.25 18:21:00 - [24] I can assure you this is not a new issue. I'd been experiencing this problem with Tiscali for several months. It took a long time but eventually I was able to cancel my subscription without having to pay a cancellation fee. I think in its most simple terms they've made a mess of their Fair Usage Policy and instead of it just hitting people using P2P it effects people trying to connect to game servers. Sorry if that's already been said, I didn't read every post :S.
Maine River Caldari Black Thorne Corporation	Posted - 2007.07.26 19:23:00 - [25] Been having this problem now for the last week, have just come off the phone to tiscali and they claim it's nothing to do with them and that it's a problem with the game server..... Tied in for 12 months with them as well not good at all, Would be great if CCP actuall gave some technical information on the problem that we can actually go to this isp with rather than them just saying it's fine their end !
Captain Warez	Posted - 2007.07.26 20:34:00 - [26] I think the problem is with Tiscali not really understanding the on-line gaming infrastructure? (prob just EVE-online). It seems that they may have classsed the game as using as much bandwidth as p2p? I guess the 2-3- weeks i was told it would take to sort out is because they have to tread carefuly with what ever they adjust, so as not to effect thousands of 'joe bloggs' net users? Thats basically what Liz Degan told me anyways. One week has past so far......... I must admit i dont have much faith....
Pookie McPook Nova Synergy PLC	Posted - 2007.07.27 06:24:00 - [27] Call me an old cynic here,but.... Assuming the problems with Tiscali stem from them having too many subscribers for their available bandwidth, resulting in them dreaming up new and exciting ways to restrict usage before they have to spend money increasing that capacity. Assuming also that the near mythical Liz Degan's inimations that things may begin to get better in 2~3 weeks had something to do with their acquisition of Pipex... Can we assume then that their intention is to use surplus capacity within the Pipex servers to reroute excess capacity within Tiscali's? In other words, presumably things are only going to get worse for Pipex users and Tiscali will see none whatsover.
Jakus Cemendur	Posted - 2007.07.28 21:30:00 - [28] As a Tiscali user who has just got back into, and who was wondering why i couldn't connect, this explains a lot. It also explains why i used to get random disconnects whilst playing - not helpful when trying to help guard miners. It also explains why i've had so much trouble doing online gaming with one of my friends. As a result i will be switching to BT Broadband.
Maine River Caldari Black Thorne Corporation	Posted - 2007.07.29 08:37:00 - [29] The thing that worries me most is moving to another isp having to sign up for 12 months then finding out they start to do the same ! Where tiscali leads others will surly follow if not by accident then by purpose
Pookie McPook Nova Synergy PLC	Posted - 2007.07.29 21:51:00 - [30] Maybe you should try SasRipper's workaround matey. Not ideal, but so long as your folks are happy with Tiscali ( ) then this may be your only avenue. Still, it could be worse.....you could be on Aol
MatthewHansford	Posted - 2007.07.30 13:03:00 - [31] This is by no means a recent issue. I contacted Tiscali about 10 months ago regarding this issue. They responded with "we're working on it". Still no joy. Not impressed....
Pookie McPook Nova Synergy PLC	Posted - 2007.07.30 16:24:00 - [32] Woot! BT just took over my account and I am getting double the speed I got from Tiscali (on a good day!.....at this time of night...it is 10x....not kidding!) AND EVE is working too! Oh happy, happy day!!
Dandon Chan	Posted - 2007.07.31 17:00:00 - [33] Edited by: Dandon Chan on 31/07/2007 17:00:53 I'll be leaving Pipex within the next few days due to this issue which had remained unsolved for over a month now, as well as the terrible speed of the connection of course! Going to ADSL24.
Rabs Minmatar	Posted - 2007.08.03 22:55:00 - [34] Edited by: Rabs on 03/08/2007 22:56:48 Edited by: Rabs on 03/08/2007 22:56:05 Its been long known that Tiscali have too many subscribers than their network can cope with. Of course when it comes to peak times they have (poorly configured) traffic management active, which can cause major issues ie excessive pings/packet loss etc. As for alternatives if your contracts nearly up/managed to break out, try one of the Entanet resellers (ADSL24/UKFSN etc), Plusnet, BE or Virgin Media (cable). I personally have tested multiple accounts (on the same machine) on Plusnet, Virgin Media, Demon Internet and even Talktalk (!) which all work fine.
Prototype Warchild	Posted - 2007.08.04 16:07:00 - [35] I've had this issue for going on 2 months. I'm on Tiscali 2.2mb package. Prior to revaltions 2 I had hardly a single issue that couldn't be resolved by a client reinstall. I write this message from a freshly installed and updated copy of XP and a brand new fresh install of eve. I just re activated my account after quitting over this issue and I'm presented with this message "Connection Timeout - The server did not respond to the client's secure-handshake request within a reasonable amount of time" My Tiscali contract is up in 2 months but I think I may be changing ISP on Monday. Can't CCP use some of theyre sway as a large-ish company to put pressure on Tiscali as Tiscali seem to be ignoring this issue...
Ten GuMarr Amarr I.Z.U Syndicate E.A.R.T.H. Federation	Posted - 2007.08.04 16:51:00 - [36] From what I gather they ignore all issues, Eve related and others. They want your money. Service comes second. ~ ~ ~ ~ ~ ~ -[Slightly cryptic sig]- ~ ~ ~ ~ ~ ~ Now you see me . . . Soon you won't.
Emsee Minmatar	Posted - 2007.08.09 16:36:00 - [37] Odd, I'm on Tiscali and haven't had a single connection problem with EVE.
Lord DeFault Minmatar Serenity Prime Praesidium Libertatis	Posted - 2007.08.10 13:17:00 - [38] I got Toucan Inet... Which is just Tiscali under a differnt name I found out. They Block me From 2PM till 12AM. Some FPS Games are allowed... but are unplayable in the evening due to lag. Bandwidth limits I was given are a lie. I am not amused, But Saddly all the ISP's mess me about here. Some refused me cos I got a 2mb line.. wtf? Sky Package deal was one of them. lol Any one got any Ideas for an ISP in Red Lodge, Near newmarket? I wanna play... :p The PrePatch Day song
Nexa rou	Posted - 2007.08.10 21:09:00 - [39] I have just been told by tiscali to wait till after 12 to try to log in and after 3 weeks still no mac code
Shubs EtE Clan FREGE Alliance	Posted - 2007.08.12 16:08:00 - [40] Having the exact same problem with BT it will be fine for a stretch of hours in the morning, then during the afternoon and evening it disconnects every 30 seconds. BT says theres no fault with the line, and i can still connect to the network, any other BT users having this issue? and could CCP let them know if they havent
Pookie McPook Nova Synergy PLC	Posted - 2007.08.14 08:36:00 - [41] As posted above I was with Tiscali on a 2meg line and was experiencing the 2pm to midnight issue. I had NO trouble getting a MAC code (although I had to steel myself to be extremely polite in asking for something which is my right to obtain), receiving it within an hour by text, 2 hours by email and still waiting for the hard copy Moved to BT within a week and am now getting upwards of 2.5meg on a 3meg line. Experienced the usual problems in the first week of fluctating speeds and random dropouts as they tried to assess the minimum speed I would accept without whining but it all seems smooth now.
Richy Young	Posted - 2007.08.20 19:42:00 - [42] this sucks im on tiscali and i cant log in it says checking status all the time even with eve mon all this time waiting for the internet to play eve and it doesnt work shocking! im also going to contact tiscali not that it will do any good im sure
krewton	Posted - 2007.08.20 20:18:00 - [43] star date 20th august 2007, time 9.10bst. i have just spent two hours talkin to tiscali about the same problem as all others here have had. spoke to one operator and got fobbed off telling me it my problem. the next operator i spoke to tried telling me that tiscali dont support internet gaming if this is the case then why do we have the internet. so i asked to be put through to a manager he has takin a lot of detaikls about this issue and is hopefully going to reply in the next 48hrs. ( fingers very much crossed on that one) i play other mmo's and other online games and these are not a problem what so ever , i feel as an eve member we are being discriminated by tiscali. i have takin other steps too including contact the uk tiscali center and contacting ofcom and other watchdog sites. also going to get in contact with my gaming magazine PC GAMER. please if your having the same problem still then join our cause and contact this magazine as well the address is [email protected] goodluck and hope to be seeing you all and playing at peak times very soon p.s when calling tiscali insist on speaking to a manager. as the operators just fob you off with pathetic lies.
krewton	Posted - 2007.08.21 09:48:00 - [44] Edited by: krewton on 21/08/2007 09:49:45 stardate 21 august 2007 since my last post on here i have done more research into this issue, checked my usage of internet for the past three months and its well below what im allowed so there is no reason why tiscali should be doing this to us at all. so i have rang the office of fair trading in the uk. they are saying that tiscali are breaking the SUPPLY OF GOODS ACT 1982. so i can go straight to the top and the managing director of tiscali. if you are still having these peak time problems, then you should send details of your contract, account number, let them know that they should be providing a service with reasonable care and skill that there not, go through your complaint with proof, details of your usage and proof that your with in your usage peramitters. and give the,m 10 working days to reply. the address to send this information to is: Managing director of tiscali Tiscali customer services PO BOx 7206 Milton kynes england MK14 6XG i really hope this helps, if they dont get in contact in 10 working days then i have to contact trading standards again and then they will see about a court action against them. will keep you all informed of how my quest for justice to tiscali users is going.
PhybreOptyk Caldari Fallen Souls	Posted - 2007.08.21 12:01:00 - [45] Yet another person on Tiscali here. I was lied to repeatedly, still have no MAC code and they seem not to care. The bizarre thing is that it now seems to work again after I managed to eventually get someone to report the fault to their engineers. I don't know though whether it works by design or random fluke.
krewton	Posted - 2007.08.21 15:04:00 - [46] stardate 21 august 2007 time 4.00 pm it seems now i have the accsess we so rightfully deserve. my advice to anyone with this problem is follow my instructions above and contact the head office of tiscali, and tell them there breaking there code of conduct. we might all be lucky and they might have sorted the problem in general and not just to a lucky few. i will keep my eye on this forum section for a while and i hope all is sorted for us all now.
krewton	Posted - 2007.08.21 15:46:00 - [47] sorry my mistake looks like theres still issues with this problem, just called head office again and there looking into it immediatly
Richy Young	Posted - 2007.08.21 16:30:00 - [48] Edited by: Richy Young on 21/08/2007 16:33:24 sounds like you having some success i just got a reply via email saying from what i understand you cant conenct to the eve website ... sighhhh im gunna make some go krewton banners and stand out front of tiscali waving them it only appears to be blocked 2 till 12 im assuming due to how ever they shape there traffic traffic shapings fine as long as everyone doesnt get ****ed off by it tiscali if you suddenly start stopping people getting what they have paid for youll get in as much trouble as orange broadband is for miss leading customers, how many fines now have they had....
krewton	Posted - 2007.08.23 11:49:00 - [49] star date 23 august 2007 last night i got to play eve at peak times all night. three days of having a go at tiscali seems to have worked, im not sure if they have just unblocked my computer or have sorted the problem totally. if you still having problems please post here, i will keep you in formed of how mine is running over the next few days. if your still having problems then plz post and i will continue to fight the good fight in your corner. if they can sort it on my computer it proves they can do it for all eve players who use tiscali. i really do hope that its an all thing rather than just unblocking me. so plz plz plz keep me informed.
Pookie McPook Nova Synergy PLC	Posted - 2007.08.23 12:49:00 - [50] Have to admire your perseverence mate. Personally it was the final straw for me after a year or so of steadily reducing speeds. Every time I log on to BT now I breathe a sigh of relief.
Richy Young	Posted - 2007.08.23 15:42:00 - [51] this is offically the second day of connecting to eve for me on tiscali it seems to be fixed my end there reply to my email is that they are still looking into it so i dont think it was me that got it fixed, i think your right either the problem has been fixed or they have removed everyones blocks or those that complain everything is connecting properly now all of my programs thumbs up here
AnikaCroft Gallente	Posted - 2007.08.23 16:52:00 - [52] I have also been able to log in during the day now which is nice.
GaiusOctavian Caldari	Posted - 2007.08.25 15:38:00 - [53] Krewton...I do believe I owe you a beer! Am finally playing again
aoife calyx	Posted - 2007.08.26 15:35:00 - [54] To add to the above... I was called by a senior tech from tiscali on thursday saying theyt had just acquired 3 more backbone pipes and that all port blocking had now been stopped as they has enough extra capactiy, and now for me at least, Eve works fine :) seems like moaning to the ISPA worked for me.. but in theory everyone else having trouble should be sorted out now too.
Sjoep enLai Azure Horizon Coalition Of Empires	Posted - 2007.08.27 18:08:00 - [55] I doubt this is the case for every country Tiscali operates in (Italy, Netherlands, Germany, UK and Czech Republic) or is it? Reading up i think you mean Tiscali UK, although i might be mistaken.
krewton	Posted - 2007.08.27 19:05:00 - [56] stardate 27th of August 2007, looks like you guys are all having sucsess, mine had issues on friday kept going on and off line all evening from 7.30pm bst till about 11.30pm bst. and the same has also happening this evening, i know for a fact its not eve and ccp. and i know for fact that its not my computer. so im getting on the phone agina. plz let me know if your having the same problem. till then happy huntin one and all
Mugwort Latex Creations Ltd.	Posted - 2007.08.28 20:19:00 - [57] just switched to virgin (not cable) can now get to aquiring bulk data but no further, this is starting to get on my wick a bit, tied into virgin now for a year with my package. does anyone else have issues with virgin?
Richy Young	Posted - 2007.08.29 20:20:00 - [58] its happened again to me tonight i thought it was all fixed shocking !
GaiusOctavian Caldari	Posted - 2007.08.29 21:31:00 - [59] Yeh, just tried to log on, and status is "unknown" Get ready for my ISP... Why, it's no one else but tiscali!
krewton	Posted - 2007.08.29 21:52:00 - [60] same here three nights now with problems. sent letter yesterday saying how unhappy i am and that if not sorted in twenty four hours going to take this matter further with consumers direct. to look into court action and compensation. they have found away to block us but make it look like our ip address to eve through them is still running. to check this goto start and then run, type cmd. and enter here you will have the cmd screen type tracert 87.237.38.200 it will run a tracer from your computer to the destination. tiscali will be in the list of destinations. plz get back to me and tell me your results. just checked mine and there still activly blocking.. i really do hope this company understand how far i will take this and anyone else with the problem should also put on pressure. i have truly had enough tomorrow i will be looking at further ways now to take action against them. this is a direct infringement of the SUPPLY AND GOODS ACT 1982.
Apocalytica Insomnia DarkSide Defenders	Posted - 2007.08.29 23:53:00 - [61] Edited by: Apocalytica Insomnia on 29/08/2007 23:53:53 Edited by: Apocalytica Insomnia on 29/08/2007 23:53:15 This is a Traceroute from when i last crashed ingame: 1 3 ms 3 ms 1 ms my.siemens [192.168.40.200] 2 * * * Zeitnberschreitung der Anforderung. 3 1290 ms * 1686 ms 212.6.112.194 4 117 ms 402 ms 2719 ms ge-6-0-5-0-hb-0.hb.ewe-ip-backbone.de [212.6.114 .110] 5 3467 ms 1109 ms 1049 ms bbrt.ffm-0-10ge-6-0-0.ewe-ip-backbone.de [212.6. 114.14] 6 1117 ms 879 ms 989 ms tge5-4.fr3.frf.llnw.net [80.81.192.221] 7 229 ms 65 ms 61 ms tge1-3.fr4.par.llnw.net [69.28.172.101] 8 2580 ms 135 ms 69 ms ve6.fr3.par.llnw.net [69.28.172.117] 9 99 ms 62 ms 59 ms tge1-2.fr4.lon.llnw.net [69.28.171.50] 10 317 ms 223 ms 1555 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150] 11 139 ms 205 ms 302 ms 87.237.38.199 12 98 ms 156 ms 2269 ms 87.237.38.200 I think the traceroute clearly shows that in my case my ISp is the one who needs a slap on the head, right ? Apocalytica Insomnia DarkSide Defenders Accounting and More
Amaron Ghant Caldari b00's Crew	Posted - 2007.08.30 02:02:00 - [62] Tracing route to 87.237.38.200 over a maximum of 30 hops 4 18 ms 17 ms 17 ms ge1-1-core3.th.eclipse.net.uk [81.5.191.1] 5 17 ms 18 ms 23 ms tge5-4.fr1.lon.llnw.net [195.66.224.133] 6 20 ms 28 ms 18 ms ve5.fr4.lon.llnw.net [69.28.171.138] 7 18 ms 18 ms 20 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150] 8 19 ms 18 ms 18 ms 87.237.38.199 9 18 ms 18 ms 18 ms 87.237.38.200 Perfect connection to eve at 0300 Sod all during the day from after dt to at least midnight. Internet provider is eclipse in the UK.
krewton	Posted - 2007.08.30 13:36:00 - [63] IMPORTANT PLEASE READ just had tiscali uk head office on the phone- they called me there policy is they cannot and will not garentee a service for eve on peak hours of the day. this is a direct contrivension of our contracts, i highly advise any customer having this problem to look into taking matters that one step further. i know i am and will kick some serious ass. so tiscali if your reading this look the hell out you got a storm coming i promise you.
Richy Young	Posted - 2007.08.30 14:29:00 - [64] Edited by: Richy Young on 30/08/2007 14:30:05 go krewton go krewton.. go go.. go krewton if they cant garenty me what i have paid for and my persistent attempts to get them to solve the problem continue to fail im gunna have to demand they release me from what ever 12 month contract im in and allow me to migrate, i cant see how they can hold me to it if they are providing what im paying for i dont wanna move i want the stupid problem fixed
Richy Young	Posted - 2007.08.30 14:35:00 - [65] got this one today sounds like they are trying ? Thank you for getting back to us with the information. I have forwarded the issue to our engineers. They are aware of this problem and are currently working on a resolution. In the interim, please accept my apologies if this issue is currently affecting your peak time usage. Regards, Tiscali Technical Support hehe a resolution.. basically away that doesnt involve them turning off all there restrictions on what people use hehehehe
Petra McPook	Posted - 2007.08.30 16:55:00 - [66] Guys? I know this may seem kind of giving in but it seems to me that you might be far better off by just migrating? I'm sure that if you are still under contract but you threatened to advise OFCOM about this they would be prepared to let you go? Just tell them that you were not advised specifically that certain sites would be arbitrarily restricted at certain times of day. I would suggest that would make the contract voidable in your favour. When I DID migrate I found that BT could provide a FAR faster speed on the same line...and THEY have more subscribers than Tiscali and ALL their subsidiaries. Tiscali is bad...and will only get worse. Bale out now and vote with your wallet!
Richy Young	Posted - 2007.08.30 17:52:00 - [67] sorry but i wouldnt go to bt if someone paid me, all connections were bt and 99 percent still are just re branded undersomeone elses customer services number. i liiked tiscalis fair use policy compared to bts and many other companys but it said nothing in there about periodic restrictions when they feel like it there is nothing ofcom can do, ofcom wont handle individual complaints, they only note what the complaint was about and put them in a pile if the pile gets big enough then they act on it, imagine how big that pile needs to be for them to take notice if i migrated, it would probably be to adsl24
GaiusOctavian Caldari	Posted - 2007.08.31 17:47:00 - [68] Tracing route to 87.237.38.200 over a maximum of 30 hops 1 1 ms 1 ms 1 ms . [192.168.2.1] 2 48 ms 44 ms 40 ms lo99.mk-1-ips.as9105.net [212.74.111.124] 3 29 ms 28 ms 27 ms ge0-3.mk0.as9105.net [80.40.119.141] 4 55 ms 64 ms 55 ms pos3-0.lon10.as9105.net [212.74.108.10] 5 44 ms 37 ms 34 ms pos2-p0.lon11.as9105.net [212.74.111.230] 6 * 36 ms 31 ms ge-7-1-0.lon11.ip.tiscali.net [213.200.77.49] 7 29 ms 29 ms 24 ms limelight-lon-gw.ip.tiscali.net [213.200.77.118] 8 37 ms 47 ms 35 ms ve5.fr4.lon.llnw.net [69.28.171.138] 9 38 ms 39 ms 33 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150] 10 49 ms 51 ms 50 ms 87.237.38.199 11 57 ms 48 ms 52 ms 87.237.38.200 Trace complete. Yep...its 18:45 here, and Tiscali are blocking me. Thats my 3rd result of the tracert, the other 2 had the same results. Shame I can't do anything about it. I don't pay for the internet in this house
Al Thorr Caldari The Wheel	Posted - 2007.09.02 13:16:00 - [69] Edited by: Al Thorr on 02/09/2007 13:16:24 Used to be on tiscali several years ago - and believe me they were just as bad. I had to ditch them via the long route of cancellation then wait for token to be released on line.( no Mac codes) Went to Nildram ( now pipex) and they were fine until 5 months ago the latencies became higher and extra hops being added. So moved to Be Online and all is sweetness and light. ( for now - touch wood) My advice to anyone who is able to leave tiscali - do so. Regards Al Thorr "You cant polish a turd" - The new rendered font is living proof.
nighthawkcm Minmatar German Kings OPUS Alliance	Posted - 2007.09.03 09:03:00 - [70] I do not look at disconnects then rather on a tremendous amount of packet loss, nearly 50% at one server. This surely makes lag and desync worse.
krewton	Posted - 2007.09.04 13:00:00 - [71] well good bye tiscali cheers for naff all. 5 days till adsl 24
Richy Young	Posted - 2007.09.04 20:53:00 - [72] how did you go about leaving them ? where you in your 1 year contract?
krewton	Posted - 2007.09.04 21:12:00 - [73] hi richy was after my one year contract so could leave np. shame for the year it was a good isp with no problems. if you kick up a right stink though and tell them they have already made the contract null and void i really dont see how they can make you adhere to it. also asked for my mac code today and within two hours it was in my e mail address ready for me to use good luck to you all i really did try to deal with them for us all but they really dont want us as valued customers anymore. keep in touch using this forum for a while and if your ever in isinokka 5-2 please look me up and say hi.
Richy Young	Posted - 2007.09.05 15:36:00 - [74] sucks big time they say just becuase i cant play online games in peak hours its not a good enough reason for them to release me from my contracted 12 month period.. shocking which bascially means ive gotta continue complaning forr months and months till i finally get through to someone who can actualyl say i can leave
Petra McPook	Posted - 2007.09.06 14:30:00 - [75] Originally by: Richy Young sucks big time they say just becuase i cant play online games in peak hours its not a good enough reason for them to release me from my contracted 12 month period.. shocking which bascially means ive gotta continue complaning forr months and months till i finally get through to someone who can actualyl say i can leave Mate...you have to speak to someone in a position of responsibility. They cannot unilaterally decide which uses they are going to restrict you to....did they specify this upon you signing the contract?
Richy Young	Posted - 2007.09.07 07:50:00 - [76] its not like you get a contract to sign though is it you simple tell them over the phone you wanna join then 3 days later you have internet, if i dont have the mac code and eave i willbe forced to wait 15 odd days thats after i get cut off and then pay an activation fee with the new company but i would rather someone else have my money than tiscali who has provided a rubbish to no survice. i still would like the mac code im gunna right a letter to customer services then try trading standards if i dont get a satisfactory reply
o0TuNa0o	Posted - 2007.09.07 13:03:00 - [77] I can't belive this issue is still going on! I had the connection probems, months ago. In fact, it was late last year!! Do yourselves a favour all and change ISP! Ring Tiscali and get your MAC code. They are obliged to get it too you within 24 hours. Find new ISp, demon are superb. I get lightening fast service and higher bandwidth. Is slightly more expensive, but you get what you pay for. Tiscali are hopeless. Sign up with new ISP, your service will switch over instantly in a day or two. You will not experience any loss of connection and you will not be charged for moving ISP.
o0TuNa0o	Posted - 2007.09.07 13:05:00 - [78] Forgot to mention, If your on contract and they try to chrge you, just compain. I told them they were breaking their own FUP by blocking access to the game server (which they were back then, between 5pm and 10m). keep complaining and you'll win
VeNT Minmatar Freelancer Union Unaffiliated	Posted - 2007.09.08 17:34:00 - [79] I'm having the same issue with Eclipse too, anyone else? -------------------- Eris; The Greek goddess of Chaos, Discord, Confusion and Things You Know Not Of.
CaNaRiEs	Posted - 2007.09.10 19:34:00 - [80] Eclipse Nildram homecall (pipex) easynet each of these ISP's were owned or used pipex for there internet accsess. and now pipex have been bought by Tascali. BBC news report. so I would expect over time each of these servises to continualy get worse as they "load balance" there network. however currently I am on Pipex and my connection has been prity stable, only really bad on bank hollidays
Shinn Splintz Amarr Rejects Reborn	Posted - 2007.09.10 20:28:00 - [81] i've honestly had no issues at all with EVE thru Tiscali, am I a lucky one? ______________________________ Proud member of Rejects Reborn
Richy Young	Posted - 2007.09.14 08:34:00 - [82] IM FREEEEEEEEEEEEEEEEEEEEEEEEEE free to do whatever i.... finally after loads of phone calls and emails tiscali have released me they are migrating the current customer base from ipstream which doesnt allow connections in peak im assuming due to extreme traphic shaping due to congestion at peak times. anyways the process is automated and is planned over the next year or so... so when they keept sending me emails saying please bare with us the engeineers are working on it was a bit of an understatment! you just neeed to get the engineeres to admit that it will take a silly amount of time to fix and then they have to let you out of your contract becuase they cant provide a service so 1 month into my contract and after they upgraded me to 8mb as well ive been set free im planning on moving to adsl24 i here its all unlimited and noblocking or p2p restrictions!
Nabias	Posted - 2007.09.18 18:02:00 - [83] anyone know why tiscali are singling out EVE? It cant be hoging that much banbwidth ...can it...? Captain Warez
Zathuraa Applied Cyronics	Posted - 2007.09.18 19:30:00 - [84] I cant believe this. Im gonna switch to BT
Richy Young	Posted - 2007.09.19 07:45:00 - [85] its not on purpose eve uses a quite high up port 26000 i think world of warcraft uses a much lower one for example something like 60 i think at peak to stop peer to peer downlaoding on the ipstream service which is congested they basically stop everything they can get away with above the most common ports. else becuase its sooo congested most peoples internets would probably grind to a halt they thought buying up a few other companys extra pipes would have sorted the problem and i did notice it ease slightly but nopw its back to starting being blocked even earliyer at 4pm! they are never going to release there restrictions becuase they will never get a handle on the congestion becuase they simpley arnt willing to invest in enough new capacity no company is hence why the internet is so crap in the uk compared to other leading countrys its a shame that they dont consider blocking eve a problem ! i bet if they had blocked world of warcraft they would have noticed the when 1 million customers migrated looool Bottom line and i think it should be added to the first post for new people to the thread, is tiscali have NO estimated time on fixing the problem becuase they have no plans on fixing it they will tell you they are attempting to fix it but its all support line rubbish if you get through to any one that knows anything they will tell you its been going on for a year and they still have no idea when it will be fixed ie: never! you ARE allowed to be released from your contract, I was ! they arnt providing the service your paying for and can not provide it! if you keep on and on at cancellations they will let you out with out penalty and give you a make code i recommend ADSL24 for uk customers
malet Quam Singulari M. PIRE	Posted - 2007.09.19 17:51:00 - [86] Any body on that crappy tiscali got connection problems today? 2 hours now and no connection to eve!!
Rodj Blake Amarr PIE Inc.	Posted - 2007.09.19 17:56:00 - [87] I'm on Tiscali and currently unable to connect to Eve. Not had any previous problems, mind. Dulce et decorum est pro imperium mori.
Jaeron Krull	Posted - 2007.09.19 18:24:00 - [88] I've had absolutely zero problems with Tiscali, in two years. ...until I tried to play EVE. I managed to get on for a few hours in the early hours of the morning, but other than that, nope. MSN works, WoW works, every concievable other Internet related thing I own, works fine. But not EVE :( It's annoying, because from the few hours I played, I love the game. Two months until I move into my new flat :D A flat that Tiscali will get absolutely nowhere near.
Panshun Raw Edge O X I D E	Posted - 2007.09.19 18:42:00 - [89] I've not had a problem, and I'm with tiscali, in the three months or so I've been playing eve at all times of the day. Until today, havent been able to get connected since 16:00. I'm in cambridge btw.
Jaeron Krull	Posted - 2007.09.19 19:46:00 - [90] Just to check it is actually Tiscali's fault, I thought I'd post what's happening to me, so I can check if it's the same for everyone. I load EVE. Underneath the Server dropdown box it says "Checking Status". Trying to log in at this point gives an "Unable to find server" error. After a short while, 'Checking Status' changes to 'Status Unknown'. Trying to log in now goes to 'Authenticating', and stays there until it eventually times out. Does that sound familiar?
malet Quam Singulari M. PIRE	Posted - 2007.09.19 20:16:00 - [91] got back in at 19:00 uk time then just got booted again. now back to checking status. after a minute it gets status ok loads charachter selection screen then loses connection. this is getting very annoying now
Panshun Raw Edge O X I D E	Posted - 2007.09.19 21:29:00 - [92] Originally by: Jaeron Krull I load EVE. Underneath the Server dropdown box it says "Checking Status". Trying to log in at this point gives an "Unable to find server" error. Yep, thats what I'm getting. As said though it's a recent development, so I'm guessing Tiscali have been rolling this feature out gradually. So I'll do what needs doing to get logged into the game till I can get myself switched to another ISP.
Richy Young	Posted - 2007.09.20 08:41:00 - [93] yup you guys welcome to the club more and more are getting afected remeber its between 4pm and 11pm this affects your connection! theres nothing you can do apart from change isps!
MissileBot111	Posted - 2007.09.20 16:55:00 - [94] Originally by: malet got back in at 19:00 uk time then just got booted again. now back to checking status. after a minute it gets status ok loads charachter selection screen then loses connection. this is getting very annoying now I've got exactly the same problem. time to switch isp
malet Quam Singulari M. PIRE	Posted - 2007.09.20 17:28:00 - [95] Woot same s**t different day. Spent over two hours on the phone to thses muppets today and got no where. Now all i want is my eve connection back. Time for a new isp
Selena 001	Posted - 2007.09.20 18:22:00 - [96] Originally by: malet got back in at 19:00 uk time then just got booted again. now back to checking status. after a minute it gets status ok loads charachter selection screen then loses connection. this is getting very annoying now Same here as well. Odd that the only game that it seems to be effecting is EVE... Only started earlier today as well. ___________ NATIONAL SARCASM DAY!!
krewton	Posted - 2007.09.20 19:07:00 - [97] well peeps my only advice is a new isp, dont even try to sort it with the tiscali support team, phone them up tell them you want to end your contract, when they say why tell them there breaking the supply of goods act 1982. i highly recommend adsl 24. been with them for two weeks and its excellent, ú19.99 a month gets you 300gig off peak limit and 30gig on peak limit. and its a month to month contract if you dont like it all you have to do is give them thirty days notice and your internet gets transfered over on the day of activation so no down time. GOOD LUCK ONE AND ALL and tiscali if you read this your a bunch of fking Wkers who cant tell the diffrence between your a**e and your elbow.
malet Quam Singulari M. PIRE	Posted - 2007.09.20 19:29:00 - [98] so i take it you just hit the migrate button on the adsl24 website then it all done automatically as long as you have your mac code. I have had 3 long conversations with the tiscali no hopers and am gonna change tomorrow. BTW its now 20:28pm uk time thats now 6 hours of " checking stauts " still no joy in logging on the tq
krewton	Posted - 2007.09.20 20:16:00 - [99] whats the diffrence between tiscali and a prostitute? you can use a prostitute how and when you like.
malet Quam Singulari M. PIRE	Posted - 2007.09.20 20:21:00 - [100] lmao...
Rodj Blake Amarr PIE Inc.	Posted - 2007.09.20 20:30:00 - [101] Not been able to get a decent connection tonight. I'm getting a MAC and signing up for Zen tomorrow. Dulce et decorum est pro imperium mori.
malet Quam Singulari M. PIRE	Posted - 2007.09.20 21:48:00 - [102] woot im connected. im using a your freedom proxy and sockscap control and connected first time. moral of the story - screw you tiscali im in :)
Jaeron Krull	Posted - 2007.09.21 17:35:00 - [103] I can usually get on after midnight. So I guess I can grin and bear it for two months. I don't finish work until 9 anyway, so...
Script0r Science and Trade Institute	Posted - 2007.09.23 19:12:00 - [104] Getting the smae problem Between 8 -> 10 BST i cant log in (Or i can but keep getting booted after 5mins) I hope Tiscali are hurting inside
Richmarr Dark and Light inc.	Posted - 2007.09.23 19:31:00 - [105] same problem. cant connect to eve at certain times. Just hunting for a new ISP to migrate to asap
Bummwig	Posted - 2007.09.23 20:15:00 - [106] After contacting Tiscali and via e-mial, they phoned me about the problem and they reckon that BT is closing the ports on my exchange at peak times (or something like that) and they will move me to another exchange in a couple of weeks. Tiscali think this will solve the problem, anyone else had this experience, does it work, or am I being fobbed off any advice would be great thanks.
Furrycheeky	Posted - 2007.09.23 20:15:00 - [107] Edited by: Furrycheeky on 23/09/2007 20:20:26 Edited by: Furrycheeky on 23/09/2007 20:19:34 Edited by: Furrycheeky on 23/09/2007 20:17:13 Originally by: Bummwig After contacting Tiscali and via e-mial, they phoned me about the problem and they reckon that BT is closing the ports on my exchange at peak times (or something like that) and they will move me to another exchange in a couple of weeks. Tiscali think this will solve the problem, anyone else had this experience, does it work, or am I being fobbed off any advice would be great thanks. I would have thought that BT would do the same on all exchanges, if they move you too far your speed will suffer. They have finally caught up with me now. Internet surfing is fine but Eve and P2P will not even think about connecting. I am running Your freedom, but its annoying that it disconnects every hour and you only get 18 hours a week. At least I can play though. Only trouble is, that surely if you migrate, you are still on BT network, so if they are the ones putting the stops in, then every Isp will be the same unless you can go cable
Bummwig	Posted - 2007.09.23 20:36:00 - [108] Im no techie but if the quick fix, your freedom, http tunnel thingy works, then that would suggest that its not BT, am I correct or am I spouting a heap of rubbish.
malet Quam Singulari M. PIRE	Posted - 2007.09.24 18:50:00 - [109] Edited by: malet on 24/09/2007 18:51:43 Originally by: Bummwig Im no techie but if the quick fix, your freedom, http tunnel thingy works, then that would suggest that its not BT, am I correct or am I spouting a heap of rubbish. Guys Dont kid yourselves, i have had conversation after conversation and one screaming match with tiscali. moving you to another exchange wont solve the problem. They deny throttling ports and dont give a flyingf*** about gamers. I am changing isp but for the moment am connecting no problems tunneling through using a your freedom proxy server. It costs as little as 4 euros a month which is all the bandwidth you need for eve and everything else on tiscali works so i use it only for the eve clients. I have written to tiscali`s ceo demanding a refund of my subscription as they a blantantly in breach of the supply of goods act 1982. When you speak to them demand your MAC code for a fast easy transistion to your new isp. 5 days and im on ASDL24. No restrictions on connections with ASDL24 so that should solve it. So good riddance to tiscali and i hope for their sake they are reading this thread as they will surely lose many people to this crap. If you have issues with them the answer is simple - ditch them and get a new isp.
ursula miner Gallente	Posted - 2007.09.24 21:44:00 - [110] I'm pretty sure that the correct way to change is to get your MAC code BUT NOT cancel with Tiscali until you are up and running with your new ISP - this is to avoid a lot of the extra hassle and cost with starting up with someone else. BTW, I'm looking at Fast.co.uk or Zen - anybody have anything to report on them?
Richy Young	Posted - 2007.09.25 07:16:00 - [111] Originally by: Bummwig Im no techie but if the quick fix, your freedom, http tunnel thingy works, then that would suggest that its not BT, am I correct or am I spouting a heap of rubbish. PLEASE go back and READ my posts ive posted whats going on ! the exact problem its tiscali ! ive since moved to adsl24 and DOUBLED my speeds! no blocking or shaping that i can notice! tiscali when you phone them dont know anything remember your getting trhough to a call center in god knows where and the people have scripts in front of them you say x and they tell you y, just go to cancelations and KEEP ON AND ON at them they arnt providing the full services AND most importantly ! they CAN NOT IN FUTURE provide a service ! this is important as they dont need to release you from your contract if the fix will happen in a month eg: a resonable amount of time BUT its NOT going to get fixed in a resonable amount of time infact i believe its simply there new traffic shaping system that they are rolling out to more and more customers dispite the rubbish they tell you
Petra McPook	Posted - 2007.09.25 12:33:00 - [112] I switched to BT a couple of months back and have had zero problems since.....unless you count double the speed a problem. Tiscali's problems were that they ran out of capacity. They tried a quick fix by buying up other isps and using their capacity but all they have done is increased their disaffected, disenfranchised user base. Having said that however the broadband speeds in this country still sux generally because the telephony infrastructure is so outdated. Indeed the older your phone lines probably the better as they are copper and transmit data very well. The more modern cabling is actually aluminium which has a habit of crumbling away to dust and really conducts signals very badly in comparison. Until the UK decides to invest in its roads, railways, sewerage and data transmission networks it will continue to slip down into the realms of becoming a third world country.
Rodj Blake Amarr PIE Inc.	Posted - 2007.09.25 18:02:00 - [113] Originally by: ursula miner I'm pretty sure that the correct way to change is to get your MAC code BUT NOT cancel with Tiscali until you are up and running with your new ISP - this is to avoid a lot of the extra hassle and cost with starting up with someone else. BTW, I'm looking at Fast.co.uk or Zen - anybody have anything to report on them? I was with Zen before moving to Tiscali about eighteen months ago. They're more expensive, but you get what you pay for. I'm back with them from Thursday. Dulce et decorum est pro imperium mori.
swire	Posted - 2007.09.25 19:30:00 - [114] I currently have no service to eve at all, despite having checked that it all works through a different ISP an hour ago. I've managed to download the patch fine. Tiscali are throttling no doubt about it. I have been meaning to switch for a while, so this gives me the motivation. Swire
Azuse The Brotherhood Of The Blade Pure.	Posted - 2007.09.25 20:43:00 - [115] Two and a half year and no problems with eve (issues when changing speed but that was down to the techies being twits) and now they block it. Not much i can to the thread tbh, only thing that hasn't been covered is if you arn't a fan of the cmd lines you can use ping plotter freeware version here to check your line, if someone asks for proof the full version will log it.
Irravel	Posted - 2007.09.25 22:47:00 - [116] So the question is which ISP would you trust to play Eve? I'm UK based and want my phone through my ISP provider so the choices are limited without paying over the odds. Virgin? AOL? (uggh) Orange? BT? Eclipse? From the research I have done Talk-talk restricts MMO's too.
Richy Young	Posted - 2007.09.26 07:35:00 - [117] Originally by: Irravel So the question is which ISP would you trust to play Eve? I'm UK based and want my phone through my ISP provider so the choices are limited without paying over the odds. Virgin? AOL? (uggh) Orange? BT? Eclipse? From the research I have done Talk-talk restricts MMO's too. dude you can get your phone separate through another company like talk talk if you want you dont have to have your broadband through them even if it was the case what are you saving pennys a month go with adsl24 i switched to them they are more expensive but worth it for the better service
Qvan The Older Gamers R0ADKILL	Posted - 2007.09.26 19:18:00 - [118] I have now not been able to play due to Tiscali blocking me for 3 days now. So I have called them up and they said ôThey need to open some ports there endö NO S*** They also said that they know there is a problem with some online games, but when asked when will it be fixed they told me ôthey are working on itö They said they will contact me within 72 hoursà. Great 3 more days no EVE
j99323188 Minmatar Slacker Industries Exuro Mortis	Posted - 2007.09.26 19:33:00 - [119] yep same issue here 68% packet loss on 213.200.77.49 dns ge-1-0.lon11.ip.tiscali.net sont know if i can be bothered with the monkeys they have manning the phone whats the score if your part way through a contract with them and request your mac code to move can you get out of that contract or but they charge you the rest of the contract ?
Richy Young	Posted - 2007.09.27 08:20:00 - [120] dont listen to them they arnt allowed to turn around and tell you they cant fix the problem ! if they said that to there customers just imagine the reaction! you have to make them tell you that there is nothing they can do in a resoanble amount of time im sure one day this pproblem may MAY ! be fixed but if you ask them there is no garrenty on when it will be fixed and this has been going on since bfore febuaray ! 3 more days wont mean JACK! apart from 3 more days of your time wasted remember it will take 1 week to move to your new isp if you get your mac code
ursula miner Gallente	Posted - 2007.09.27 08:26:00 - [121] 0845 077 4488 Thats the number....(uk) Ask for your MAC code from the nice polite person at Tiscali. Then set off in search of a "non-Disney" isp. I'm off to Zen, they seem to know how to run a tight ship!
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.09.27 21:37:00 - [122] Edited by: Snaith on 27/09/2007 21:38:16 Isn't it time to get a few answers, or at least apply some pressure. We have plenty of computer mags and their online forums, so could I suggest even if you are getting your MAC code and swapping from tiscali.You do something. I put this on Webuser forums , it's a bi-weekly publication in the UK....and it went like this Something at Tiscali is starting to smell fishy. Thu Sep 27 2007 10:00 PM I have been having problems with my Tiscali connection dropping through the floor and being unable to connect to my game Eve-Online during the peak hours for the last week. They assure me I'm not under the restrictions of the fair usage policy, and have "escalated" my problem so many times I feel I'm on the 140th Floor. Going through this pretence everytime that it is my computer at fault is getting tedious, as you can set your watch by the slow down/disconection and the resumption of normal service. On my game forums you can see tiscali customers are starting to bail.(Not high usage 2.4 Gb a month at best with it on 16 hours a day.) Has their new package offer stretched them to breaking point, and they refuse to admit it? Either way something STINKS. If 30 people posted, not just swapped and gave up, surely someone at these publications will notice and ask why.Spread the word?
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.09.27 22:06:00 - [123] Well I must have struck a chord somewhere, WebUser have moved my post, which means it's unavailable, I wonder if it will come back........ Or was it sent to the legal department
Rodj Blake Amarr PIE Inc.	Posted - 2007.09.28 11:09:00 - [124] Edited by: Rodj Blake on 28/09/2007 11:09:15 Dumping Tiscali and moving to Zen appears to have fixed the problem. So it's not an exchange issue, and it's not a PC issue. Don't let anyone at Tiscali try to tell you otherwise. Dulce et decorum est pro imperium mori.
Qvan The Older Gamers R0ADKILL	Posted - 2007.09.28 16:27:00 - [125] Ok. At 6am UK time this morning I could connect and play Eveà I then go to work, come home at 5pm UK time and guess what.. Yes you got it.. I am being blockedà
$Confractus$ Confractus	Posted - 2007.09.28 20:11:00 - [126] same here to, have sent the dirtiest email to them stating that i'll be phoning monday for my MAC and if i dont get it im gonna rip people new A**HOLES cos im done with tiscali
Qvan The Older Gamers R0ADKILL	Posted - 2007.09.29 13:16:00 - [127] I have just phoned Tiscali again... they have said that all should be back to normal within 24 hours.. i really don't think they have a clue. this is really starting to #iss me off.
Kimsie	Posted - 2007.09.29 20:34:00 - [128] Edited by: Kimsie on 29/09/2007 20:35:26 I too have had this problem for a while.....it started around 3 months ago and comes and goes. Got really bad this week and have been unable to connect at all this weekend. Just had a heated discussion with Tiscali with regards this....their best solution being to clear my tempory internet files....wtf? As you can guess it didn't work. I am currently on the 2mb connection...is everyone else that is having problems on this too? They are upgrading me to 8mb this week if this doesn't improve the situation (and i'm not holding my breath) then its MAC code time.
Baal Davar	Posted - 2007.09.29 21:21:00 - [129] I am on the 8mb and still having the same problems, its been the last 2weeks for me that have been a real problem up untill then it was fine. I can connect in the mornings but thats about it really :(
$Confractus$ Confractus	Posted - 2007.09.30 17:38:00 - [130] well its sunday 18:35 GMT and you guessed it i cant connect. my mrs is away so the perfect time for eve, not if Tiscali have their way. I have sent numerous Emails but get a reply basically saying "Look at the first reply we sent you". I don't know which one it will be but tomorrow morning i'm gonna ruin some call centre persons day. I cant wait
opieus	Posted - 2007.09.30 17:53:00 - [131] iamwith freedom 2 surf have started havinthis problem lately my router needs resetting to connect to internet andgettingone eve is a prob i keep dropping and tryingto run 2 accountsis a nightmare. have tiscali not bought f2s if so iam off any answers
Kimsie	Posted - 2007.09.30 19:08:00 - [132] Well at 18:42 GMT I managed to logon for the first time since friday morning 18:43 I get booted and can't reconnect I was wondering if there is someone at CCP who could contact tiscali (and the other ISP that is affected) to find a way to resolve this issue. It appears that no-one has had any luck when they have conntacted them themselves. This issue has been stickied for a while now and nothing seems to be happening...infact for me it is getting worse. Even if you report that it is the ISP and there seems to be no solution...at least we will know and can move to a better ISP. Any response would be welcome
swire	Posted - 2007.09.30 19:55:00 - [133] I realise that this is not CCP's doing and not their fault, but this does seem to be a problem caused by port blocking; it's quite probable that channelling eve traffic through another port would solve the problem. Any chance of getting eve to work over other ports -- 80 or whatever VPN runs over would probably work cleanly. Swire
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.09.30 20:03:00 - [134] Originally by: Confractus well its sunday 18:35 GMT and you guessed it i cant connect. my mrs is away so the perfect time for eve, not if Tiscali have their way. I have sent numerous Emails but get a reply basically saying "Look at the first reply we sent you". I don't know which one it will be but tomorrow morning i'm gonna ruin some call centre persons day. I cant wait Already tried Irfan, Sanatan, Jay, Salman, Sai + others, and the last one's name was Deep, he promised me a full refund for all the days this is happening. He says he can see their engineers reports from the uk, and will be in touch. I gave him CCP's isp again and the port number , the pinged problem point and a copy of my down times. Just in case they were misplacing the information. I mentioned I was running a few comments in computeractive forums, and others. Can't get posted on tiscali forums for some reason.
j99323188 Minmatar Slacker Industries Exuro Mortis	Posted - 2007.09.30 20:51:00 - [135] im having the same issues between 20:00 and 22:50 every night uk time, i believe this is due to packet shaping and them classing udp ports as p2p traffic the main issues is they buy bandwidth of BT who have the infrastructure but they subscribe more users than they have band with for basically they seem only to be interested in people who check there email and a few website once in a while. i did a traffic trace on eve and ts over a 4 hour period and it generated 30mb of traffic so its not as though its hight use, hoping to post this on the forums tomorrow as they dont allow you to post over the weekend i think we should all register and post in this following link http://www.tiscali.co.uk/forums/showthread.php?t=135507 not sure what good it will do but im going for either allow the ip and udp port 26000 of eve or allow me to cancel the contract early with no penalty as in effect its denial of service on the part of tiscali
Kimsie	Posted - 2007.09.30 20:52:00 - [136] Edited by: Kimsie on 30/09/2007 20:56:07 Originally by: Snaith Can't get posted on tiscali forums for some reason. I also can't post on their forum......
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.09.30 21:30:00 - [137] Originally by: j99323188 I did a traffic trace on eve and ts over a 4 hour period and it generated 30mb of traffic so its not as though its hight use, hoping to post this on the forums tomorrow as they dont allow you to post over the weekend i think we should all register and post in this following link http://www.tiscali.co.uk/forums/showthread.php?t=135507 Please post here too, they like to run campaigns Linkage
Sabre Wulf Divine Retribution	Posted - 2007.10.01 13:23:00 - [138] I'm having the same problem with eclipse service provider. Anyone else have similar?
Mextor Slacker Industries Exuro Mortis	Posted - 2007.10.01 14:22:00 - [139] i know that Sky Broadband use Tiscali's servers as i was going to switch to sky i while back when i was telling tiscali how good they were and how good the customer service was. what i have found out through being with Virgin Broadband is there are 2 types of lines IP stream (i think it was called) and a date stream. the data stream lines are only 2mb and you will get a ping of about 30 - 50 all the time. the IP stream lines(if that's what its called) can go up to 8mb line but you will have prolly get a high ping during peak user times. the only reason i know this is cos i switched my line back to up to 8mb about 2 months ago and had this problem, i also had it 18 months ago just after i switched to virgin, just after i told tiscali how they can use there broadband line and contract as a plug for part of there body so it might be worth trying to see if your on a data stream or an IP stream.
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.10.01 17:15:00 - [140] Finally got onto the tiscali forums, so did someone else. Tiscali forum link
Dhrum	Posted - 2007.10.01 18:45:00 - [141] I started the tiscali post about EVE, there are also a couple of others but we need to keep bumping the post with more information until we get some sort of answer. I have also raised a call on their web form (did not even get a reply or anything from that one) and raised a call at the support centre, promised someone would call me and of course no one did..... The level of customer support seems to be awful and the forum seems tbe best bet for some sort of answer. Dhrum
Shinn Splintz Amarr Rejects Reborn	Posted - 2007.10.01 20:00:00 - [142] know what the daft thing is, up until today i've had no problems with EVE-Tiscali at all... _______________________________________________ Proud member of Rejects Reborn
ICE Blade Minmatar Deadly Addiction	Posted - 2007.10.01 20:25:00 - [143] Well I have the 'checking status' message, when trying to log into eve, I have just come off a 12 hour shift I need to change my skills. LET ME PLAY EVE RIGHT NOW!!! I HAVE A LOGISTICS OP FOR A MOVE TO 0.0 YOU BASTARDS Tiscali. Also need to change my skills. Grrrrrrrrrrrrrrrrrrrrrrrrrrr. Whew, thats better
Shinn Splintz Amarr Rejects Reborn	Posted - 2007.10.01 21:26:00 - [144] i just flat out asked them if they are blocking the port... they can either say yes, then i take them to the OFT, or they say no and they have no option but to make sure that we all have perfect access to EVE. _______________________________________________ Proud member of Rejects Reborn
Draconius Krynar Gallente Center for Advanced Studies	Posted - 2007.10.01 23:20:00 - [145] Originally by: Panshun I've not had a problem, and I'm with tiscali, in the three months or so I've been playing eve at all times of the day. Until today, havent been able to get connected since 16:00. I'm in cambridge btw. If you're in Cambridge, go with Virgin Media. When it was NTL, it bought out all the old Cambridge Cable fibreoptic lines which were laid all around the city by the council. I'm on there lowest service (1mb I think) and I can run two eve accounts and a series of MSN webcams without any problems whatsoever. Speedtest reports 1950kb/s download, 167kb/s upload... with two webcam conversations taking place
ragupasta Amarr	Posted - 2007.10.02 10:37:00 - [146] Im with Tiscali too, and with the trail EVE everything was fine, I upgraded to a full account, and on the same day......you guessed it, Tiscali sux, as I couldnt log in. The proxy method as shown here works, but is very laggy... http://oldforums.eveonline.com/?a=topic&threadID=547642&page=1#15
Androsin Gallente Black Knight Buccaneers Daisho Syndicate	Posted - 2007.10.02 11:23:00 - [147] Tiscali now seem to be deleting the complaint threads from their forums, the thread in which I had posted about this pointing out the useless standard responses that I'd already received, has disappeared. The only ones which remain are those where they witter on about following their protocols and doing speed tests, Sod their bloody speed tests, they're blocking PORTS, and they deny it despite huge amounts of proof to the contrary. Watchdog anyone? I'm writing to Ofcom anyway, I'm livid and fed up being lied to. ------------------------------ "Everybody's dead Dave...."
ragupasta Amarr	Posted - 2007.10.02 12:43:00 - [148] Originally by: Androsin Watchdog anyone? I'm writing to Ofcom anyway, I'm livid and fed up being lied to. Can you think of a way we can incorparate the signatures of all us Tiscali suffer's, just to bolster backing before Watchdog? Tiscali are going to lie and cheat us all, unless we can pull together. Lieing to one person is easy for them, but doing the same to 100's/1000's of people, backed by Watchdog, might sway things to our favour a little more. My line was upgraded to 2 meg, but Im always capped at 65k no matter what, my old 512 link was sooo much faster. :(
j99323188 Minmatar Slacker Industries Exuro Mortis	Posted - 2007.10.02 14:15:00 - [149] my posts got deleted from tiscali forums so i have re-posted again and will upload the traces when i get home tonight i recomend if you have time post your own threads linking other eve threads to get round the issue that you are not allowed to post in other peoples threads and try to use eathreal (think its called sharkwire now ) to capture all packets going in and out of the pc when you launch eve this will show the 0 response from port 26000 and the re requests to that same port and post that in the thread too
Mextor Slacker Industries Exuro Mortis	Posted - 2007.10.02 14:37:00 - [150] sry for going slightly off topic but i have to do this. j99323188 i think ur sig has the wrong alliance on it
j99323188 Minmatar Slacker Industries Exuro Mortis	Posted - 2007.10.02 15:25:00 - [151] i know utter failure no cookie for me but please mex can i keep the milk
Butter Dog The Littlest Hobos Insurgency	Posted - 2007.10.02 17:55:00 - [152] My connection to EVE is also being blocked by Tiscali now during peak hours. Its only been the past few days. Its an unfunny joke. ----------
Androsin Gallente Black Knight Buccaneers Daisho Syndicate	Posted - 2007.10.02 18:16:00 - [153] Get your MAC code and leave - it is now the third time this has happened without warning, and all you get is the same BS off their "support" staff about clearing cookies etc. They don't want to know about fixing it, they don't even pass the info on to their support staff. I've reported the issue more than once, and yet every time I speak to them it's "It must be an isolated case, noone has reported any issues with Tiscali and EVE online." I am moving to Zen as I hear they actually have some customer service. In fact, I could do without Tiscali's customer service, as it is non-existent anyway, but then they removed the service itself, and didn't want to know. ------------------------------ "Everybody's dead Dave...."
Irravel	Posted - 2007.10.02 18:22:00 - [154] I got a reply from tiscali after I filed an abuse report (thought this might get their attention) # Step 1: Add DNS manually ## 1. Double click the icon which will have two computers overlapping each other on the right hand side bottom of your computer screen. 2. Click Properties. 3. Click the Networking Tab. 4. Highlight the Internet Protocol and click Properties. 5. Choose 'Use the following DNS Server Address' and enter the following Preferred: 212.74.112.66 Alternate: 212.74.112.67 6. Click OK -> OK and close the status window. 7. Disconnect from Internet and reconnect again OR restart the computer. If you have an operating system as Windows XP on your computer, follow the steps given below; 1. Click on 'Start' button. 2. Select the option 'Run' from the list. 3. In the run window that pops up, type in the command "netsh winsock reset catalog". Restart the Computer and notice if you can connect to the Internet. ## Step 2: Flush DNS ## 1. Click on Start û Click on Run link- Run window pops up 2. Type CMD and click OK. Command prompt screen pops up 3. Now, type 'ipconfig /flushdns' (without the quotes) and press the Enter key. ## Step 3: Check the DNS address ## 1. After the Computer is switched on, click the Start Button - > run. 2. Type CMD ( or command in Windows 98 & ME ) and press OK button. 3. Command Window will now open; type nslookup www.tiscali.co.uk ( you can also type any other website that you are unable to access ) 4. Notice if give an error or something else? ## Step 4: Perform the tracert of the sites that you are unable to access ## Please follow the steps for conducting the trace route tests: 1. Click on the 'Start' button and select 'Run' link from the menu. 2. Type in æCMDÆ in the Open box and click on the 'OK' button - Command window will open. 3. Now, type 'tracert 212.58.240.111' and hit the Enter key on your key board. A series of results would be displayed. 4. Follow the above results and conduct another trace route to 64.233.189.104. ( you can also try tracert to any of another website ) Please reply to this email with the test results of the steps provided above, so that we can investigate the issue further. Regards, Tiscali Customer Support Din't work but at least I seem to have someone's ear. I have emailed back with various links to the forums.....
Kimsie	Posted - 2007.10.02 18:38:00 - [155] Edited by: Kimsie on 02/10/2007 18:39:19 I'm sorry to say that is a standard response and you will next be asked to provide a tracert and some other info.....then wait for ages and get no reponse This is an interesting comment: http://www.tiscali.co.uk/forums/showthread.php?t=135793 Seems Tiscali have admitted to blocking some games (quake severs also uses port 26000) Anyway I have given up....going to get my MAC code tommorrow then will go elsewhere....good luck to anyone who remains with them.....although I wouldn't advise anyone to.
Ace101 Dark Knights of Deneb Against ALL Authorities	Posted - 2007.10.02 18:59:00 - [156] rabble rabble eclipse! Brute Force Film
swire	Posted - 2007.10.02 22:46:00 - [157] Originally by: Irravel I got a reply from tiscali after I filed an abuse report (thought this might get their attention) [i]# Step 1: Add DNS manually ## .. Is there standard reply. They have no told me I am elevated, but not to where and can offer no timelines. Sounds pretty close to fraudulent to me. Swire
Bite it	Posted - 2007.10.03 11:33:00 - [158] I have been with Tiscali for some 4 years i have a personal home account and a business account,a conversation i had with my Tiscali account manager today is that it's not going to be resovled quickly i.e dont give a flying hoot in the scale of problems thay have this is very small with only 19 Eve-online cases logged currently so get logging guys if you are planning on staying with Tiscali... i have cancelled today with them so that's 12k PA they have lost. Mac code: 5 days Tiscali said and it will be posted and emailed to you lol.... OWW NO YOU DON'T!!!, ask for a manager and tell him your next phone call will be with OFCOM, he will then get your mac code it's generated at a PC in front of the manager, while on the phone with the manager i had a text bing bing one Mac code job done.
Innerflux Minmatar Legio Immortalis Ushra'Khan	Posted - 2007.10.03 12:04:00 - [159] i just cancelled my tiscali account and requested my MAC code via text message to my mobile, i mentioned that i, like other EVE-ONLINE users, intended to contact OFCOM, and i had my MAC code within 2 minutes of putting the phone down. BTinternet here i come.
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.10.03 15:15:00 - [160] Originally by: Bite it I have been with Tiscali for some 4 years i have a personal home account and a business account,a conversation i had with my Tiscali account manager today is that it's not going to be resovled quickly i.e dont give a flying hoot in the scale of problems thay have this is very small with only 19 Eve-online cases logged currently so get logging guys if you are planning on staying with Tiscali... i have cancelled today with them so that's 12k PA they have lost. The getting MAC code and running is why there are only 19 cases, if they have no customers left from Eve , they have no complaints. I'm not sure voting with your feet in this instance does anything more than make their problem go away. If they get away with this, and the traffic shaping in general, how long before other major ISP's follow suit? Though I do understand the frustration of not being able to play the game, so it is a quick fix. I am told now someone is deff looking at my problem, they have offered me a dialup and a refund for my downtime.
Radamathadus Seoltachd	Posted - 2007.10.03 15:39:00 - [161] Edited by: Radamathadus on 03/10/2007 15:40:45 Well Eclipse have said their near identical issue has been sorted and service today has so far today returned to normal. Hope you Tiscali users get the same result sooner rather than later.
Linkex Caldari Unholy Crusader Mining Corp	Posted - 2007.10.03 15:50:00 - [162] From eclipse, in responce to an email I sent this morning: Quote: Our Network Team have made some modifications which we believe will resolve the issues with connecting to EVE Online, and should prevent a re-occurrence in the future. Please could you retest at your earliest convenience and let us know if problems persists so we can investigate further if necessary. Please accept our apologies for the delay in response and for any inconvenience this may have caused. Thank you. It does indeed seem to be working :D
Androsin Gallente Black Knight Buccaneers Daisho Syndicate	Posted - 2007.10.03 17:57:00 - [163] Edited by: Androsin on 03/10/2007 17:58:42 Edited by: Androsin on 03/10/2007 17:58:22 Snaith, I think most of our issue with Tiscali is not the fact that there is a problem, but the fact that they deny there is one, coupled with terrible customer support. They've had exactly the same issue more than once before, and they denied it then. Eventually their engineer admitted there was an issue and fixed it for me and promised it would never happen again (but it has). Given that they already knew of this issue, it was demoralising to phone up again, and be told it was my problem, noone else had any problem, no such problem had been logged before, we don't support online gaming, etc. It took days of phone calls, explaining the problem probably 50 times to different people to get any solution last time. When the same started again, that was it. I refuse to spend money on woeful customer service and a non-functioning connection, when there are smaller companies who actually deserve my custom. The excuse that it is all down to migration at exchanges has been going since February. I gave them one last chance after they blocked access in August, they blew it. Hundreds of their users are complaining - not just EVE players, people can't access newsgroups, p2p software, other games, all because of the same root cause, and yet they're all told "ooh no idea what it could be.." ------------------------------ "Everybody's dead Dave...."
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.10.03 18:28:00 - [164] Originally by: Androsin Edited by: Androsin on 03/10/2007 17:58:42 Edited by: Androsin on 03/10/2007 17:58:22 Snaith, I think most of our issue with Tiscali is not the fact that there is a problem, but the fact that they deny there is one, coupled with terrible customer support. They've had exactly the same issue more than once before, and they denied it then. I do see your points Androsin, I so agree with most, I too have got to the end game with tiscali, I have my ticket, I have my letter to Offcom ready, I've made links to campaigning maagazines , etc etc, but when we leave they win, so it feels like it to me. They then can continue doing what they want and answerable to none. Then they set the example for other companies to do the same. Anyway, you can't win a one man campaign, and tiscali and Eve customers will all have parted their ways soon enough by looks of it.
Butter Dog The Littlest Hobos Insurgency	Posted - 2007.10.03 18:47:00 - [165] I'm using the Your Freedom / VPN solution to work around it, and it fine. My landlord choses my service provider, so if I want to play EvE its the only option I have. Cost me ú7 for a 4mbps connection. EvE runs perfectly. ----------
Rabs Legionari Firmus Ixion	Posted - 2007.10.04 00:42:00 - [166] Edited by: Rabs on 04/10/2007 00:45:14 Edited by: Rabs on 04/10/2007 00:42:06 Originally by: Butter Dog I'm using the Your Freedom / VPN solution to work around it, and it fine. My landlord choses my service provider, so if I want to play EvE its the only option I have. Cost me ú7 for a 4mbps connection. EvE runs perfectly. Which just proves Tiscali is the problem, the VPN uses encrypted packets which Tiscalis traffic management hardware fortunately lets through at full speed. As mentioned in my post in page 2, Tiscali is using misconfigured traffic management hardware (DPI - Data Packet Inspection) - most traffic management hardware suppliers (ellacoya and sandvine spring to mind amongst many others) regularly update their DPI software which in turn an ISP can download and update their own hardware with. The common denominator is Tiscali, either get them to sort it or get out of contract with the old 'Your not getting the service your paying for...' argument. Again, BE or one of the Entanet resellers spring to mind :) FYI also in case your wondering, I work for a major UK ADSL ISP and use a Virgin Media cable 20Mb instead - shows what I think of my employers network :)
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.10.04 16:19:00 - [167] tiscali have for once phoned me,they are still working on their network issues, but my service /blocking should be ok from now. They would not say any more than that on the problem. so far no bandwidth drop and still can get into Eve. I gather eclipse users are getting mails, so they may well have cleared up the matter.
Dhrum	Posted - 2007.10.04 18:04:00 - [168] There is now a stickied post on the Tiscali forums for people to post eve issues in. This is some sort of progress as it means they are admitting there is an issue rather than the usual nonsence from the phone support poeple claiming to have never heard of on line gaming problems before. So please all add your name to this. http://www.tiscali.co.uk/forums/showthread.php?t=135891
Maine River Caldari The Graduates Brutally Clever Empire	Posted - 2007.10.04 18:53:00 - [169] Great news at last... shame i can't figure on the hell your ment to reply on the forums keeps saying i need to log in to reply when i'm already logged in :)
Maine River Caldari The Graduates Brutally Clever Empire	Posted - 2007.10.04 18:58:00 - [170] ahhh figured it out now, needs a seperate account to post on forums... We need to spam this post with as many posts as possible so form an orderly queue :)
Jacen Aris Caldari Sphere Systems	Posted - 2007.10.04 20:17:00 - [171] i upgrade my account with tiscali to try and get rid of some of the lag i get while playing eve, and now i join the ranks of those who are unable to connect at peek times.. yay whihc means i just started a new 12 month contract.. i think i gonna mention ofcom to the if they cant get this sorted, well ofcom and cancelling my payments..
Admiral Aris	Posted - 2007.10.04 20:19:00 - [172] Edited by: Admiral Aris on 04/10/2007 20:20:54 been on hold for 15 minutes wrong alt still jacen
Biano	Posted - 2007.10.04 20:19:00 - [173] When they activate my forum access I'll be adding my gripes of no eve for the last 4 days to the list
Jacen Aris Caldari Sphere Systems	Posted - 2007.10.04 20:29:00 - [174] Edited by: Jacen Aris on 04/10/2007 20:30:18 ok billing says im way over my usage limits.. well 14hours eve sessions are fun.. anyway ive been given this email addie to ask the fair usage department about gaming .. COME ON EVERYONE WITH ISSUES MAIL THEM and point out that they dont mention gaming in the t+cs [email protected] sorry for the sloppy typing find it difficult to type when im ****ed off
Resonate	Posted - 2007.10.04 23:36:00 - [175] what time are you lot getting back online at. last week i could get on at about quarter to 11 but now i cant even get online at half 12 >.< They are an absolute joke. I spent 45 mins trying to get my mac code earlier but with no joy whatsoever grrrr does anyone have a number that can get me in touch with someone who knows what they are on about rather than the monkeys I have been speaking to?
Dash Decent	Posted - 2007.10.05 12:54:00 - [176] Having had problems connecting to Eve (like so many other tiscali users) i think it has become obvious that Tisacali have no intention of solving the issues that their paying customers are experiencing. Having spoke to the Office of Fair Trading they informed me that Tisacali are in breach of contract and i have now cancelled my account and threatenend legal action under Section 20 of the Consumer Protection Act of 1987 and low and behold i get my Mac code within 30 minutes. I have signed up with another ISP and hopefully will be back onto Eve next week. Anyone else having problems with Tiscali i suggest following the same procedure as myself and sign up with a more reputable provider. Hope this helps anyone. Dash
j99323188 Minmatar Slacker Industries Exuro Mortis	Posted - 2007.10.05 15:01:00 - [177] Originally by: Dash Decent Having had problems connecting to Eve (like so many other tiscali users) i think it has become obvious that Tisacali have no intention of solving the issues that their paying customers are experiencing. Having spoke to the Office of Fair Trading they informed me that Tisacali are in breach of contract and i have now cancelled my account and threatenend legal action under Section 20 of the Consumer Protection Act of 1987 and low and behold i get my Mac code within 30 minutes. I have signed up with another ISP and hopefully will be back onto Eve next week. Anyone else having problems with Tiscali i suggest following the same procedure as myself and sign up with a more reputable provider. Hope this helps anyone. Dash were you in the first 12 months of your contract ? did they waiver the rest of the months left i only ask due to me having 8 months left on mine and refuse to pay them the remaing also anyone who is left with tiscali there is now a stickey for it that anyone can post in (as long as your a tiscali users and reg) please post you issues here to add weight to the growing storm http://www.tiscali.co.uk/forums/showthread.php?t=135891
Jeff Drake	Posted - 2007.10.05 15:40:00 - [178] Took me a month to figure this out, but any other traffic that's routed through these idiots in Tiscali suffers the same problems. I'm connected through a Sat link and having the exact same issues....and changing ISPs is not an option for me. The good news- the solution in this thread - (I used the 2nd solution) seems to solve the problem. Takes a while to log in, but the game itself runs smoothly.
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.10.05 16:10:00 - [179] Taken from the tiscali support forums Quote "Folks, Please keep it short. 1 post per person preferred as it's quicker for me to work. Each post will have a ticket raised and logged against the parent ticket. I know there's lots of angst about this but trust me, whether the resolution to this is one you'll want to hear or not, I'll give it to you when I have it. Regards Brett Technical Administrator Tiscali UK LTD," End of quote Tiscali Support Thread LInkage
Qvan The Older Gamers R0ADKILL	Posted - 2007.10.06 11:12:00 - [180] I put a post on Tiscali forum and this is the reply. "We realise that we have an issue here - please read this. Once we have a resolution/answers we will post in the sticky above. Thank you for your patience and understanding. Regards __________________ McPJ Technical Administrator Tiscali UK LTD" Please. Patience and Understanding?????
j99323188 Minmatar Slacker Industries Exuro Mortis	Posted - 2007.10.07 21:18:00 - [181] come on guys keep the pressure on and post in these forums http://www.tiscali.co.uk/forums/showthread.php?t=135891
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.10.07 23:26:00 - [182] A bit difficult at mo, I have had 3 phone calls back and each one they made a change, last one being packet size or something like that, and since then my speed is in the 7 megs and not dropped Eve once. So Starcop is sorted. It does seem they have been trying, once we got their attention, which granted seemed to take a while.
Xandrake galifrei	Posted - 2007.10.09 18:04:00 - [183] Eve isn't the only game with Tiscali problems. I play Lord of the Rings Online aswell and there are issues with that and Tiscali. Unfortunately I don't have the option to change though as I work away during the week and the place I stay at is Tiscali, its not my connection
Japster2860	Posted - 2007.10.09 18:57:00 - [184] Hi. Ive also been having problems with Tiscali and received all the usual rubbish. I got my mac code virtually by return email and a cofirmation by post within a couple of days. As i have been unable to get on eve Tonight since 17.30 (now 20.00) I have changed to Virgin who after extensive questioning have told me that i should be able to connect to Eve 24/7 if i so desire. They do not have a fair usage policy so unlimited is unlimited and i am getting 6 meg instead of the 2 meg with tiscali for an extra ú3 p.m.
ICE Blade Minmatar Deadly Addiction	Posted - 2007.10.09 19:23:00 - [185] same here I am with tiscali I am leaving and getting my MAC and jumping to BE Broadband
Serve Cold	Posted - 2007.10.09 19:37:00 - [186] Edited by: Serve Cold on 09/10/2007 19:39:32 After weeks of getting 'Dropped' from EvE i finally rang pipex Homecall technical Dept. Pipex Homecall is part of the Tiscali network. The geezer on the other side of the phone did some test with me. These test concluded that my 8mg line was only giving me 5-10% of my connection speed when i carn't connect to eve. When i can connect to eve i did the speed test and noticed i get 90-99% of my speed. Anybody else noticed this? http://speedcheck.ispconnect.co.uk/ He stated that pipex HC and Tiscali are suffering from the same problems reguarding eve-online. One of the reasons why we are getting this problem according to PHC Techie is that Tiscali have Eve(Online)games in general as some Peer 2 Peer connection and not a gaming connection???? He also said that my hardware at the exchange is BT and not Pipex or Tiscali and that could also be part of my problem.... Strange that i have never had any problems until i signed up to the 8mg Pipex HC deal. I used to be on Pipex 2mg. Pipex HC are now sending me out an e-mail for me to do a 24hr test and this will be submitted to their Tech Dude who Plays/Deals with eve/gaming problems. So we will see what happens. Happy Gaming for all that can connect
Blue Binary	Posted - 2007.10.09 19:42:00 - [187] If you need to leave Tiscali you can either: 1) Pay off the remainder of your contract. 2) Raise a technical support ticket. If the issue is not resolved within 30 days (reasonable time), then request a MAC code as they have failed to provide a proper working service. Don't be fobbed off, persist & insist! After my woes with Tiscali i went with NewNet. Been with them a year now with no issues (touch wood). They don't throttle P2P and no "peak usage" limits. ____________ Blue B⁫⁫⁫⁫inary
Serve Cold	Posted - 2007.10.09 19:53:00 - [188] Originally by: Blue Binary 2) Raise a technical support ticket. If the issue is not resolved within 30 days (reasonable time), then request a MAC code as they have failed to provide a proper working service. Don't be fobbed off, persist & insist is that what they call a Technical disconnection?
Blue Binary	Posted - 2007.10.09 20:08:00 - [189] Originally by: Serve Cold Originally by: Blue Binary 2) Raise a technical support ticket. If the issue is not resolved within 30 days (reasonable time), then request a MAC code as they have failed to provide a proper working service. Don't be fobbed off, persist & insist is that what they call a Technical disconnection? Read the Terms & Conditions. Section 12.4.2 states "we break a material term of this contract and we fail to remedy it within 28 days of a written notice from you". If you are not getting the service you are paying for; because of <insert your technical problem>, put it in writing that if it not resolved in 28 days you will request a MAC code. ____________ Blue B⁫⁫⁫⁫inary
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.10.11 13:15:00 - [190] latest from tiscali they have, it seems, been working on it as promised "can the following ticket numbers please try the service (Eve) again over the next 24 to 48 hours and feed back on here any changes. 923878 923843 923677 923063 943491 943457 943619 Thx __________________ Regards Brett Technical Administrator Tiscali UK LTD " If you want full quote link null
Wild Rho Amarr Endgame.	Posted - 2007.10.11 17:29:00 - [191] Thought they had fixed it since I got on a lot later than normal but it just went again
Qvan The Older Gamers R0ADKILL	Posted - 2007.10.11 21:05:00 - [192] It now seems that all they have done is move the BLOCKING time from 4pm to around 8:30pm. I must say that is nice of them...
Camulos Redne Amarr No Quarter. Vae Victis.	Posted - 2007.10.14 13:57:00 - [193] can you still get your FOP? If so dl dl dl then get out free with the FOP. Getting my MAC was best move I ever made.
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.10.14 15:48:00 - [194] Tiscali Support Eve Thread Posted by Tiscali on 4th October Quote "Post here for EVE and Quake Issues only 945561 We can see there a few issues here and contrary to popular belief we are not blind and we do not ignore your posts. We have been deleting your posts in other peoples threads as per the forum rules. NOT A CONSPIRACY. In light of the overwhelming feeling in here, I'm putting this up as a sticky. This not for discussions, it's so we can better gauge the size of the problem. If you have a problem with EVE or with Quake ONLY, post it in here. Please keep it short. 1 post per person only. If you repeat post I will delete these as I see fit. Each person will have a ticket raised and logged against the parent ticket. I know there's lots of angst about this but trust me, whether the resolution to this is one you'll want to hear or not, I'll give it to you when I have it. __________________ Regards Brett Technical Administrator Tiscali UK LTD" End of quote Either everyones left tiscali, or noone can be bothered to log their problem with someone trying to get it sorted. Link is at the top.
Literacy	Posted - 2007.10.14 20:27:00 - [195] Does anyone know if Mediacom goes through Tiscali? 1 * * * Request timed out. 2 12 ms 16 ms 19 ms 10.17.101.1 3 20 ms 20 ms 20 ms 12-215-22-97.client.mchsi.com [12.215.22.97] 4 24 ms 24 ms 23 ms 12-215-4-82.client.mchsi.com [12.215.4.82] 5 27 ms 26 ms 29 ms tbr2.cgcil.ip.att.net [12.122.99.70] 6 26 ms 26 ms 27 ms ggr2.cgcil.ip.att.net [12.123.6.25] 7 28 ms 25 ms 33 ms 192.205.33.186 8 25 ms 25 ms 32 ms ae-1-53.bbr1.Chicago1.Level3.net [4.68.101.65] 9 110 ms 151 ms 110 ms ae-1-0.bbr1.London1.Level3.net [212.187.128.58] 10 113 ms 115 ms 126 ms ae-0-53.gar1.London1.Level3.net [4.68.116.75] 11 255 ms 123 ms 111 ms 195.50.91.22 12 115 ms 113 ms 115 ms 87.237.38.199 13 116 ms 123 ms 113 ms 87.237.38.200 I dont see it coming through on the trace route.
Qvan The Older Gamers R0ADKILL	Posted - 2007.10.15 18:22:00 - [196] "I was out most of the weekend. however came home from work and wanted to play EVE. WOOOO i got on at 17:15 errrrrrr at 18:48 gone.. here we go again. http://www.thinkbroadband.com/speedtest/results/id/119247056940729420405.html i dont get it i get good connection then BANG it goes up the spout. what is it with you at Tiscali? why don't you just leave the connection as it is?? have you never heard of customer service? I pay for a 8mg connection, i expect to get what i pay for. when will this get sorted? 14 days of no EVE." PLEASE POST the more we have a go they might start to do something
Curryzia Kinwurry	Posted - 2007.10.16 12:16:00 - [197] I am 16, and subsequently do not pay for my connection, but my Dad does. I've brought the issue of changing ISP's with him, but it's going to be difficult to persuade him. Until then, i've contacted the BBC program 'Watchdog' about it. I am getting very frustrated at not being able to get on after about 6pm. I pay out of my own money, of which i have very little, to play EVE, only for Tiscali to be deciding when i can play EVE. It's very lucky that i have the ability to sit indoors all day playing EVE, or else i'd probably only get to play 2 hours on a weekday, which for this game is nowhere near enough.
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.10.16 17:46:00 - [198] Edited by: Snaith on 16/10/2007 17:46:44 Posted in tiscali forums today quote "Update: Recent testing coupled with the limited feedback from you (not enough) has shown this is moving towards a resolution. Thx Regards Brett Technical Administrator Tiscali UK LTD" end of quote If you are still having problems go to link in above posts and moan your nuts off, or it will never get sorted
Curryzia Kinwurry	Posted - 2007.10.17 09:41:00 - [199] Originally by: Snaith Edited by: Snaith on 16/10/2007 17:46:44 Posted in tiscali forums today quote "Update: Recent testing coupled with the limited feedback from you (not enough) has shown this is moving towards a resolution. Thx Regards Brett Technical Administrator Tiscali UK LTD" end of quote If you are still having problems go to link in above posts and moan your nuts off, or it will never get sorted Could someone translate the Tiscali double-speak for me? Does this mean they might think about letting EVE work in the evenings? Or is it just a smokescreen to placent us for a while?
Qvan The Older Gamers R0ADKILL	Posted - 2007.10.17 12:35:00 - [200] What Tiscali mean it that they might stop hitting the GO SLOW button soon.
j99323188 Minmatar Slacker Industries Exuro Mortis	Posted - 2007.10.24 15:36:00 - [201] not sure if you all have seen this but this also may be a option for you who are still having issues http://oldforums.eveonline.com/?a=topic&threadID=620747
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.10.24 17:14:00 - [202] From Tiscali forums today quote, "Starcop, This hasn't died a death yet. The team that I am dealing with are still addressing this, and although this is a priority to you gamers, it doesn't affect the other million plus customer we have. This issue is going forward, and will I'm sure be resolved in due course, it just happens that their due course is not the same as the gamers. I know this will upset everybody, but at least we're not ignoring this. It is indeed good to know that Eve are trying other ports, can you let us know how that goes please. __________________ Regards Brett Technical Administrator Tiscali UK LTD" End of quote So they are still asking for feed back, if you have tried the other port as suggested by CCP ,and it worked, can you give tiscali a reply. Linkage for tiscali support forums is in above posts in this thread.
Qvan The Older Gamers R0ADKILL	Posted - 2007.10.28 16:43:00 - [203] Originally by: j99323188 not sure if you all have seen this but this also may be a option for you who are still having issues http://oldforums.eveonline.com/?a=topic&threadID=620747 i tried this fix but still being blocked... but on the good side only 1 more day until it has been 28days since i first spoke to tiscali about this fault meaning that i can get my mac code..
Blazin Dragoon	Posted - 2007.10.31 12:59:00 - [204] Well another Tiscali customer here, not having any Joy with them. I moved out into a new Flat in January 07 and set up with Tiscali, then had a few problems connecting but this seamed to sort itself out so could use Eve anytime I wanted. This all changed about 4 to 5 months ago when I can only play between 11pm and 12 midday/downtime. Also noticed the Tiscali were restircting by bandwidth from the 2 meg line which I pay for to half a meg, and as of last night this was a quarter of a meg. The responce I have had from Tiscali was that maybe I should not play Eve during the their Paek times and should wait until after, which by what they are doing they have forced me to do. This is no good to me as I work all day get home about 7pm and want to destress by shooting some pirates and collecting their goodies, so starting to play at 11pm when I have to work the next day is just no good. I believe that I am getting nowhere with Tiscali as they say to me that this is affecting every Tiscali customer, which I know is not true as my brother in law is 100 meters down the road and he gets 2 meg all the time and he can get onto Eve anytime he wants (except Downtime of course). Makes me believe that Tiscali does not give a dam about those of us who want to have a laugh and play Eve, as they keep fobbing me off with excuses. Would love to move to BT or another ISP but tied into a 12 month contract which runs out in January Will let you know if it ever changes, wish me luck
xh'neivers NET Profit Trading	Posted - 2007.11.05 18:39:00 - [205] Blazin, If you report it as a fault to tiscali, and they do not fix it within 28 days, you can cancel the contract.
Lostat Yggdrasil Caldari Wilkins and Bennett CO	Posted - 2007.11.06 11:45:00 - [206] My advice is to do what I did and leave Tiscali. This problem due to them registering EVE as peer-to-peer rather than an online game, has been going on for over one full year now. Back in January 2007 I left tiscali for virgin and have had no problems since. For them to say they're trying to sort it out, well that's a nonsense, they have had over one full year of people complaining about this issue so if they haven't sorted it out by now then I wouldn't hold out much hope for the future.
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.11.08 16:46:00 - [207] Man at Tiscali say, "Hi, Can the following people please retest and give me an update on whether this is working properly or not for them please: Starcop Jons j99323188 wzwuk progamer07 maine river toneytaz badgermushroom Palindrome Tump unknown101 evangelion supaflytnt Deanw EveGeek LukeFryer52 Animagus Thanks __________________ Regards Brett Technical Administrator Tiscali UK LTD
Mhorbaine BAT Empire VENOM Alliance	Posted - 2007.11.08 17:20:00 - [208] well i finally got an admission of guilt (of sorts) from 2 levels of tiscali tech support tonight.... first was a supervisor about a week ago admitting that they might "block certain ports at peak times" and then sayin he'd run some checks n get back to me... so a week later when he didnt call back i chased it up... after a nice game of ring a round a roses with tech support bein dimwits the guy finally accepted that there was a problem on the line to the server between 5-11 n that it was bein escalated to his on site tech team.... aka they'll ring me in 24hrs with more details. and as a added bonus i had a moan at the billin dept about how they arent providin me with the service i'm payin for + the amount of calls to a inept tech team and have ended up with ú15 refund n my next month free :-) there is hope... maybe...
Akira Aronnis	Posted - 2007.11.12 11:15:00 - [209] Hi all. I've been having what i thought were random disconnects from the eve server, but having read this thread, I've done some investigating. My disconnects are NOT random. i can't connect to eve from 6pm (gmt) to 11pm. This looks like the classic signature of a PORT BLOCK, so i called tiscali... 26mins on hold later, i spoke to a nice Tech guy, who actually said, 'Yes tisacli DO block this port from 6-11pm as it causes lots of network traffic'!!!!!!!!!!!! THEY ADMIT IT. FINALLY. so i called www.fast.co.uk and they were awesome, they have no port blocking and the Customer service was AMAZING, i haven't joined yet but someone from the UK answered my call IMMEDIATELY - tiscali could learn from these guys. OK the long and short of it is, fast.co.uk are not cheap, but they can get me sorted out. They said to ring back when i have a MAC code from tiscali, and if i have any problems i could call Fast again and ask to speak to the SAME PERSON AGAIN! woohoo that's customer service!!!! i call Tiscali to get a MAC code... 38mins later (on 0845 charges) I get through and they say I'll get it in 24-48 hrs, so hopefully in 3/4 days from now I'll be able to play Eve whenever i darn well want to. Hooray. I'll repost as soon as it's all sorted to let you know how it all went... AAGGGGGGHHHHHHHHHHHHH i hate tiscali!
Blazin Dragoon	Posted - 2007.11.12 13:23:00 - [210] Well it's update time and to let you know that Tiscali have not fixed the issue. I have been contacted by their BT rep who has told me that there is a fault on the line and that it is fixed, so hoping that they have done the job properly I tried to log on last night at 4pm, and guess what. Yeah that's right I was still only receiving a quarter of a meg on my line and no connection to EVE. And the support guys have this nack of calling you to see if your internet is working when I am at work and can not tell them and not when I have the trouble, so they can see what is going on. Typical bad management. Still enjoyed the 4 level 3 missions I had chance to play Saturday morning before downtime came along.
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.11.13 16:17:00 - [211] Tiscali are telling us that people are not giving any feed back.........did the 2 previous posters log their problem with the ongoing Eve sticky on Tiscali forums broadband support? They fixed mine btw. Update from Tiscali Quote "Originally Posted by MK_Brett Hi, Can the following people please retest and give me an update on whether this is working properly or not for them please: Starcop Jons j99323188 wzwuk progamer07 maine river toneytaz badgermushroom Palindrome Tump unknown101 evangelion supaflytnt Deanw EveGeek LukeFryer52 Animagus Thanks Hi, Apart from Starcop and Bagermushroom, I have not had any feedback from the persons in the list. I'll give it till Friday, and if I here no further from these names, I'll have to assume the issue is resolved (only for these people) and I'll close off their tickets. For every one else (not on the list) I need the results back from the folks in the list to move this along for you. __________________ Regards Brett Technical Administrator Tiscali UK LTD " end of quote. Tiscali Support Eve Thread Linkage
Akira Aronnis	Posted - 2007.11.13 17:32:00 - [212] Hi all, I've noticed the blocking time for eve (for me) has increased from 5pm to 11.30pm. I didn't post on the tiscali forum, as i rang them, and the tech guy said 'it's tough, we can't help you', so I immediately signed up to the new ISP. So it's kind of too late for me. I'm glad you have been sorted out though, but my experience with them has not been so good. To be honest, as soon as i found out they were port blocking any site i just thought it wasn't fair and honest so i had to leave them. I'll repost if i see any changes with my tiscali connections to eve or if i get the same problems with my new ISP.
N4PALM	Posted - 2007.11.15 17:02:00 - [213] Keep pushing at them... Most of us that can will leave them, but make as much noise as you can while youre still there! Let Tiscali know that we cant let ISP's behave this way!
Akira Aronnis	Posted - 2007.11.16 21:44:00 - [214] RE: "I'll give it till Friday, and if I here no further from these names, I'll have to assume the issue is resolved (only for these people) and I'll close off their tickets" Well there's your problem. The folks at tiscali know there is a problem, i know there is a problem, YOU know there is a problem, yet i love the way they are assuming its all fixed unless we keep repeatedly telling them there is STILL A PROBLEM. all together now... THERE IS STILL A PROBLEM! No doubt it's too difficult for them to search on google for 'eve online tiscali' it would tell them about the problems, including this thread. Tiscali know there are people leaving them now due to this 'connection' (blocking) problem (i told them I was leaving because of it). And if they cared about there customers they'd just fix the WHOLE EVE TISCALI situation (ie stop traffic shaping/blocking the port) rather than just 'fixing it' for the people that are now numb from banging there heads on that brick wall. Why block eve anyway? it's not like it uses great bandwidth. Perhaps tiscali should assume that those complaining here and on their forums, are just the tip of the iceberg, rather than chastising those people that have bothered to mention it. BTW since my last post, I have had noticed no discernible change in the times when eve online is unplayable. Still approx 5pm-11pm(ish). sigh... at least i got my MAC code from them on my second call to CS. only 5days til new ISP. i'll repost if i get the same problem with the new ISP, or if i'm angered further by any more of tiscali's so called 'service' comments.
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.11.17 11:42:00 - [215] Originally by: Akira Aronnis RE: "I'll give it till Friday, and if I here no further from these names, I'll have to assume the issue is resolved (only for these people) and I'll close off their tickets" Well there's your problem. The folks at tiscali know there is a problem, i know there is a problem, YOU know there is a problem, yet i love the way they are assuming its all fixed unless we keep repeatedly telling them there is STILL A PROBLEM. all together now... THERE IS STILL A PROBLEM! No doubt it's too difficult for them to search on google for 'eve online tiscali' it would tell them about the problems, including this thread. Tiscali know there are people leaving them now due to this 'connection' (blocking) problem (i told them I was leaving because of it). And if they cared about there customers they'd just fix the WHOLE EVE TISCALI situation (ie stop traffic shaping/blocking the port) rather than just 'fixing it' for the people that are now numb from banging there heads on that brick wall. Why block eve anyway? it's not like it uses great bandwidth. Perhaps tiscali should assume that those complaining here and on their forums, are just the tip of the iceberg, rather than chastising those people that have bothered to mention it. BTW since my last post, I have had noticed no discernible change in the times when eve online is unplayable. Still approx 5pm-11pm(ish). sigh... at least i got my MAC code from them on my second call to CS. only 5days til new ISP. i'll repost if i get the same problem with the new ISP, or if i'm angered further by any more of tiscali's so called 'service' comments. Did you get round to telling the man about this on the Tiscali support forum Eve thread? I don't think it's unreasonable for him to ask for feedback, esp if he's trying to get it fixed. The fact they have run a specific thread on their support pages for a while now, shows they know there is something wrong , so why are you posting like it's a major scoop. By avoiding what has been put in place to try sort this issue , you have not helped. but left it to the rest of us who are trying to push it along. I will say again they have so far fixed mine , and I am giving feedback and results to them , hoping it can help sort other players problems.
FordCortina	Posted - 2007.11.17 16:47:00 - [216] hello, i have been having this problem with tiscali and logging onto eve online for nearly a week now, since i started playing eve. i have phoned every day about it,and everytime i get some different excuse as to why i cant log on during peak times.first it was a fault on the line,then it was BT fault,then it was something to do with being in the country..lol. but the best was today,first i was told that umlimited broadband doesnt mean unlimited data transfer but as i specificaly asked for umlimited as i play a lot on online games i checked my contract,and accourding to tiscali that means unlimited time online not data..strange.but the icing on the cake was when they put me thro to billing to query this,i was told that tiscali IS BLOCKING THE GAME AT PEAK TIMES!he fully admitted it,that they(tiscali) is blocking Eve online at peak times cos of bandwidth restrictions they put on it at peak times..even for 8 meg users.he then hung up on me when i pushed the question farther. gonna enjoy phoning trading standards and ofcom on monday :)
N4PALM	Posted - 2007.11.17 17:55:00 - [217] Originally by: FordCortina hello, i have been having this problem with tiscali and logging onto eve online for nearly a week now, since i started playing eve. i have phoned every day about it,and everytime i get some different excuse as to why i cant log on during peak times.first it was a fault on the line,then it was BT fault,then it was something to do with being in the country..lol. but the best was today,first i was told that umlimited broadband doesnt mean unlimited data transfer but as i specificaly asked for umlimited as i play a lot on online games i checked my contract,and accourding to tiscali that means unlimited time online not data..strange.but the icing on the cake was when they put me thro to billing to query this,i was told that tiscali IS BLOCKING THE GAME AT PEAK TIMES!he fully admitted it,that they(tiscali) is blocking Eve online at peak times cos of bandwidth restrictions they put on it at peak times..even for 8 meg users.he then hung up on me when i pushed the question farther. gonna enjoy phoning trading standards and ofcom on monday :) Lies lies lies... Thats all Tiscali have. There may well be staff who dont, but unfortunately they get tarred with the same brush. You can never know which staff is lying and which isnt cos they all tell you different things. It might get fixed soon... Keep hammering tiscali forums with complaints. Give them a couple of weeks tbh, thats all im giving them now, theyve had 5 months of my patience.
Akira Aronnis	Posted - 2007.11.17 22:10:00 - [218] Hi Snaith, with the greatest of respect, i dont know how you can say i have not helped or at least tried to be helpful. I have posted my connection problems and my personal findings from ringing them up . I have told you guys what they told me. Then i told them (tiscali) that because of this specific issue i will be leaving them and they noted this down. I have voted with my feet. I can't be the only one, and if others are leaving because of this problem, sooner or later they will start to realise even more people will leave, they will have to stop blocking the port during peak times or loose further customers, then the other tiscali eve players will be happy too. I didn't mean it to sound like a 'scoop', indeed many others have also been told by tiscali they are blocking the port, i was just dumbfounded by what they said! It is great that someone from tiscali has said they are trying to fix it, and I'm still pleased they sorted you out. It still doesn't get around the fact they told me they wouldn't do anything about it (honestly they did). So I'm not sure how long I was supposed to wait after that response. all the best
Cursan Voran	Posted - 2007.11.18 16:21:00 - [219] Damn! Add me to the list. I have just signed up with tiscali and started playing eve. After two weeks with tiscali it seems for me blocking is between 1700-2300 during the week and 1400 to 2300 weekends. What is worse is that when I try p2p it works fine. What is the best way to 'escape' tiscali? As I dont want to pay ú220 to get out of my contract! Could anyone who has managed to get out of their contract post precisely how. This could be a template for the rest of us.
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.11.18 18:25:00 - [220] Originally by: Cursan Voran Damn! Add me to the list. I have just signed up with tiscali and started playing eve. After two weeks with tiscali it seems for me blocking is between 1700-2300 during the week and 1400 to 2300 weekends. What is worse is that when I try p2p it works fine. What is the best way to 'escape' tiscali? As I dont want to pay ú220 to get out of my contract! Could anyone who has managed to get out of their contract post precisely how. This could be a template for the rest of us. Ok there are links to Tiscali forums all over the 2 sticky threads currently running. They will take you to the EVE SPECIFIC support, where you will find someone at Tiscali who is trying to resolve this problem. He is waiting for your post. Not some phone jockey at the call centre who has no idea what you are on about. If you don't contact him, don't expect a result, posting in here is not enough, we have established a point of contact, so worth using it, if you don't it's rather like the poster a little bit earlier, if they didn't know about him, how could they help.
Takeshi Ronin	Posted - 2007.11.18 19:49:00 - [221] Does anyone on Pipex have a way to resolve this or a more direct contact method than the Pipex CS helpline.
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.11.19 11:15:00 - [222] Originally by: Takeshi Ronin Does anyone on Pipex have a way to resolve this or a more direct contact method than the Pipex CS helpline. I believe earlier in this or the other sticky thread there are references to Pipex and where people contacted them. They did mail their customers saying they had fixed the problem, I hope it is not returning.
Troezar	Posted - 2007.11.19 18:05:00 - [223] Just for anyone thinking of changing ISP be aware Plusnet provide their service via LLU which is on the Tiscali wholesale network. Personally I have had found Plusnet to be very good but recently on my parents lower limit connection I find it almost impossible to login to EVE. I'm starting to suspect I'm actively being prevented from connecting...
Daedalus Rho	Posted - 2007.11.19 18:51:00 - [224] Thought I'd better add my experience to this thread. I had a little go with EVE a couple of years ago, but opted to stick with WoW instead. Now I want to give it another try and resurrected my account only to find that I can't get online at all. I'm pretty sure that Tiscali are blocking the game, because my client can't even tell me how many people are on Tranquility. As I'm at work 8-6ish, I can only play at peak times so my EVE subscription is effectively useless. The odd thing is, my Tiscali connection always ran WoW like a dream. I had some latency problems with Ventrilo, but after going through their support web boards (don't even bother with the call centre staff is my advice) they analysed my connection and things improved. What I don't understand is that if Tiscali, one of the UK's biggest broadband providers, are preventing their customers from playing EVE, why haven't CCP started legal action? It seems like a clear loss of earnings from where I'm sitting.
Taurolas	Posted - 2007.11.20 20:46:00 - [225] Hi Guys, Any idea if Tiscali are doing anything to fix this connection problem? Its only started to happen to me within the last week and it sux bigtime.
Ooeieei	Posted - 2007.11.20 21:53:00 - [226] Originally by: Snaith Originally by: Takeshi Ronin Does anyone on Pipex have a way to resolve this or a more direct contact method than the Pipex CS helpline. I believe earlier in this or the other sticky thread there are references to Pipex and where people contacted them. They did mail their customers saying they had fixed the problem, I hope it is not returning.
Katchin Caldari Contraband Inc. Mercenary Coalition	Posted - 2007.11.21 06:38:00 - [227] i'm on Pipex, and have never had a problem playing eve so far, however pipex are now blocking other games, so I guess they will get around to eve too.
Thicky McThick	Posted - 2007.11.21 11:42:00 - [228] Originally by: Taurolas Hi Guys, Any idea if Tiscali are doing anything to fix this connection problem? Its only started to happen to me within the last week and it sux bigtime. Try reading a few posts above. Post with your Alt and not your Main, 'cos I don't care about your Name.
N4PALM	Posted - 2007.11.21 18:20:00 - [229] Edited by: N4PALM on 21/11/2007 18:22:03 I cant stress this enough... Keep pushing them... dont let up. Dont bother with tech support phoneline, get on Tiscali forums and keep on pushing at them. Why should you break and leave? Youre paying for a service that they arent providing. They dont state that they will block whatever the hell they like, whenever the hell they like. But they do, youve paid to use the internet. Make sure you actually get to use the whole internet as you expect from them. Dont let them break you Break them!
AnnKat Dubh	Posted - 2007.11.22 12:09:00 - [230] I'm struggling with this and could do with some advice... 1) When I go to the Tiscali Support link indicated in this thread, I cannot post. I've joined their forums as a member and have logged in, but it still says I'm not logged in, so I cannot post even to get support. I'm b******d if I'm gonna call them for support at 10p/min ! Any ideas how to get posting ? 2) If I change from Tiscali, does it matter who I go to? Any pointers would be helpful. P.S. I'm just getting started on the Eve Trial and I'm finding I cannot log-in to play in the evenings mid-week, so I'm thinking that joining Eve is just too frustrating to join up properly, even though the gameworld seems excellent, so any help would be great.
Cursan Voran	Posted - 2007.11.22 20:56:00 - [231] Edited by: Cursan Voran on 22/11/2007 20:57:25 Originally by: Snaith Originally by: Cursan Voran Damn! Add me to the list. I have just signed up with tiscali and started playing eve. After two weeks with tiscali it seems for me blocking is between 1700-2300 during the week and 1400 to 2300 weekends. What is worse is that when I try p2p it works fine. What is the best way to 'escape' tiscali? As I dont want to pay ú220 to get out of my contract! Could anyone who has managed to get out of their contract post precisely how. This could be a template for the rest of us. Ok there are links to Tiscali forums all over the 2 sticky threads currently running. They will take you to the EVE SPECIFIC support, where you will find someone at Tiscali who is trying to resolve this problem. He is waiting for your post. Not some phone jockey at the call centre who has no idea what you are on about. If you don't contact him, don't expect a result, posting in here is not enough, we have established a point of contact, so worth using it, if you don't it's rather like the poster a little bit earlier, if they didn't know about him, how could they help. From reading these threads it seems that hoping for this to be fixed is not working. This is why I am hoping that someone will post a really good method to allow me to get out of paying a penny to the ****'s at tiscali. I would post on the tiscali forum but, even though six weeks have passed since I signed up, they have still not set my account up. edit: have same problem with logging in as AnnKat Dubh.
Blue Binary Gallente	Posted - 2007.11.24 08:14:00 - [232] Originally by: AnnKat Dubh I'm struggling with this and could do with some advice... 1) When I go to the Tiscali Support link indicated in this thread, I cannot post. I've joined their forums as a member and have logged in, but it still says I'm not logged in, so I cannot post even to get support. I'm b*****d if I'm gonna call them for support at 10p/min ! Any ideas how to get posting ? I used to have this login problem when i was with them. Use this login portal and select forum. Also, make sure you have cookies enabled. If you are looking for solidarity with your Tiscali problems, try this forum. ____________ Blue B⁫⁫⁫⁫inary*
Agfar Milutan	Posted - 2007.11.28 17:19:00 - [233] Just a note. Tiscali France was bought by AliceADSL some months/years ago. I haven't had any problems with Alice so far even though I started 5 years ago with Tiscali and still have a "tiscali.fr" mail; just wanted to point that out for (future) users in the same case.
malet Quam Singulari The Church.	Posted - 2007.11.28 18:10:00 - [234] well its currenltly 18:07. sat here waiting for the nightly message from evemon telling me tq is offline.throttling usually starts at 1830 ish until 2200 for me. Had a set too with tiscali supervisor last night, was promised a call today.. Guess what? NO CALL MAC CODE REQUESTED
ApeWeevil	Posted - 2007.12.02 20:31:00 - [235] I think me too with tiscali blocking me. Started getting a weird problem where i can log in at peak times but my character selections are blank. Clicking on them does nothing and the client loses the connection within a minute. Proxies dont seem to connect either as they never get past the handshake
Sydonis Caldari Xoth Industries	Posted - 2007.12.02 23:39:00 - [236] To be honest, guys, I swapped to Demon when this kicked off and I haven't looked back since - so the problem is definitely in Tiscali's area and not our wiring since nothing changed except they swapped us over at the exchange. When I asked about the problem, I got some spouted rubbish from the tech support operatives... this happened for weeks after I first got fed up with it. If they'd have been quicker to acknowledge the problem and not lie to their customers, we'd still be with them. Another black mark on Tiscali - they told us that 2Mb/s was the fastest our line would support - we're now on 8...
Night Fuse	Posted - 2007.12.03 10:02:00 - [237] try this guys Linkage worked for me
Noodz617	Posted - 2007.12.03 18:55:00 - [238] MESSAGE START:- Well i got my mac code so Scre* you tiscali 1 week and im with bt. they told me i can get 8 meg but i only get 2 with tiscali at the moment. the only good thing tiscali has done for me was give me my MAC code the same day i asked for it :) when the asked my why i was leaving i told them they are in breach of the supply of goods act 1982 lol throttling ports QOS quality of service my ass. anyways moral of the story is TISCALI SUCK BIGTIME if thier your isp CHANGE NOW BEFORE ITS TOO LATE. :- MESSAGE ENDS
malet Quam Singulari The Church.	Posted - 2007.12.03 19:46:00 - [239] Originally by: ApeWeevil I think me too with tiscali blocking me. Started getting a weird problem where i can log in at peak times but my character selections are blank. Clicking on them does nothing and the client loses the connection within a minute. Proxies dont seem to connect either as they never get past the handshake go to www.your-freedom.net download the latest proxy from there once you have that then download sockscap 32 put eve into sockscap as one of the programs you want to run via the proxy.. Hit start connection on the your freedom client then run on the eve clinet in your socks cap window. its 19:43 here and according to evemon tq is offline atm. Yes tiscali are throttling agian. Funny how i have gone thru my proxy and have all my accounts happily logged in to tq. your freedom is free but you get limited connection time - which is 6 x 1 hour periods within any 24 hour period best bet is to spend a massive 4 euros and get the basic package giving you unlimited connection time.. Once you have done that - GET YOUR MAC CODE FROM TISCALI AND GET A NEW ISP :)
Mr Lotus	Posted - 2007.12.03 22:22:00 - [240] well, to follow on from the post i made an hour ago on the new users forum, i woudl like to add my name to the list of tiscali afflicted players. My ISP is Toucansurf, but they use tiscali's servers. I just started playing today and haven't been able to connect at all since being disconnected early this evening. Unfortunately I can't see myself paying a subscription for this game with an ISP as crap as this. It's just not worth it (much like ringing them to complain, which i have about their service many many times already). Why, though, does this only seem to happen with Eve? I never had this problem with any other online game.
Cursan Voran	Posted - 2007.12.04 02:40:00 - [241] Got on the tiscali forum and requested a ticket number...27 days until its bye bye tiscali!
Mr Lotus	Posted - 2007.12.04 18:25:00 - [242] because of this, the game is now utterly unplayable. Complaining to my ISP (toucansurf via tiscali, which is my problem) is a total and utter waste of time. I'm really posting this to get it out of my system, but there is nothng i can do unless Even leans on Tiscali somehow, because this hopeless shower of losers isn't going to change their appaling policies. Everytime I contact them they say we will have to get a team leader to call you back (which of course never and has never happened). What a joke. If I can achieve anything from posting this it's to warn anyone reading this: do NOT sign with Tiscali, ever.
Vertex Eisenstein Gallente The Dead Parrot Shoppe Inc. Brutally Clever Empire	Posted - 2007.12.04 19:22:00 - [243] Edited by: Vertex Eisenstein on 04/12/2007 19:24:33 I am locked out due to tiscali for the second time in a week. Tiscali actually hung up on me last week when I called them about this issue. And no, I wasnt being abusive, as much as I wanted to be. Their technical support guys have resorted to saying that it is due to high contention ratios causing too low a speed to connect to game servers. I find that quite odd, as usually ISPs will do anything to avoid admitting that their network is spread too thin, but I suppose that is less of a cardinal sin than preventing free and fair use and thus being in breach of contract. Edit: Unless they sort this I will be asking for my MAC code shortly. How can I avoid choosing a new ISP that uses tiscali supplied bandwidth? I dont want to sign a contract only to end up with the same problem.
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.04 19:58:00 - [244] Seems the Tiscali problem is growing again.
Mr Lotus	Posted - 2007.12.04 20:02:00 - [245] I really don't know what to do. I've only jsut started the trial version! If it's going to be like this every night then I can't see myself taking it up regularly. I hope it changes next week. Sometimes these silly fair usage issues (if that's what it is, I tried to get some info from their 'customer service' earlier but it was like pulling teeth) only last a week. If not then I don't know. I find it absolutely staggering that an ISP can be allowed to run this way, or would actually want to provide so shabby a service.
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.04 20:38:00 - [246] Tiscali support forums link Linkage
Mr Lotus	Posted - 2007.12.04 21:14:00 - [247] Haven't been able to connect for 3 hours. I've read that link and I'm in totally their situation except my isp is only tiscali indirectly (same difference though). I've tried changing to port 3724 but to no avail. Talk about frustrating; I was starting to get into this game as well!
N4PALM	Posted - 2007.12.06 06:18:00 - [248] I finally found a fix for the Tiscali problem .... After waiting all these months for them to fix it.. .... And getting banned from their forums in the process I switched ISP Never gonna look back! --- I'm in yr posts dleetin all yr sigs - Cortes Fight the power! - Cortes
Vertex Eisenstein Gallente The Dead Parrot Shoppe Inc. Brutally Clever Empire	Posted - 2007.12.06 15:50:00 - [249] Mr Lotus, From feedback on various ISP ratings sites I gather that tiscali use traffic shaping that blocks a lot of online games. ETQW is another that has the problem. Some games such as WoW seem to be OK though. I've just had tiscali lie to me too: They say they cannot block specific ports, when of course that is what traffic shaping IS!!! I will be moving as soon as I can, although as other people in the house want to keep their telephony service this may be complicated for me. This morning I saw an ad for an ISP that prioritises gaming traffic over all others so I'll be going with them once I have it in writing that they do not use the tiscali infrastructure.
Desiderata Fabian GoonFleet GoonSwarm	Posted - 2007.12.06 19:33:00 - [250] This has only just started happening to me recently, from about three weeks ago, after many months of ok service. Same problems as everyone else, disconnections and an inability to stay connected at about 7-8:30PM GMT occasionally a similar problem at about 10AM GMT. Damn, I was quite happy with tiscali as an ISP until now.
Mr Lotus	Posted - 2007.12.06 19:39:00 - [251] Just got booted off in the middle of combat. Nice. Goodbye ship I guess (is that what will happen? I was actually holding my own ffs!).
Angeles Caldari ZiTek Deepspace Explorations Interstellar Alcohol Conglomerate	Posted - 2007.12.07 04:22:00 - [252] Originally by: N4PALM I finally found a fix for the Tiscali problem .... After waiting all these months for them to fix it.. .... And getting banned from their forums in the process I switched ISP Never gonna look back! i did the same
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.07 18:42:00 - [253] Just posted on Tiscali forums Quote "Hi, I've just had an email from the network team. It would seem the recent problems are are now fixed. They are applying the finnishing touches as we speak. I'm not going to hold my breath, but let me know what happens tonight and over the weekend please. __________________ Regards Brett Technical Administrator Tiscali UK LTD" End of quote
N4PALM Caldari Annihilative Intention. space weaponry and trade	Posted - 2007.12.07 20:01:00 - [254] Originally by: Snaith Just posted on Tiscali forums Quote "Hi, I've just had an email from the network team. It would seem the recent problems are are now fixed. They are applying the finnishing touches as we speak. I'm not going to hold my breath, but let me know what happens tonight and over the weekend please. __________________ Regards Brett Technical Administrator Tiscali UK LTD" End of quote Tell him to go FU*K himself! I'm banned from their forums, Brett hates me cos I pushed at them too much... --- I'm in yr posts dleetin all yr sigs - Cortes Fight the power! - Cortes
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.07 20:11:00 - [255] I wondered how long it would take for you to spot this, I think they waited till you left. Hope things are good for you, now you swapped.
N4PALM Caldari Annihilative Intention. space weaponry and trade	Posted - 2007.12.08 07:24:00 - [256] Edited by: N4PALM on 08/12/2007 07:24:57 Originally by: Snaith I wondered how long it would take for you to spot this, I think they waited till you left. Hope things are good for you, now you swapped. I'm really not going to look back. I mean I'm paying a bit more cos I dont have call's included in my 19.99, I've changed them back to BT. As for the new ISP... I'm amazed at how good they are. Just serves to highlight Tiscali's lies. Yes speed drops in the evenings as it will with any isp, but as yet I've never seen it drop lower than 2meg. Speeds dropping as low as dial up speed with Tiscali was unacceptable. Whats more I've got a really decent connection that allows me access to EVE, doesnt drop out its spot on. Tiscali really are that bad! Why on earth are you still with them? --- I'm in yr posts dleetin all yr sigs - Cortes Fight the power! - Cortes
Petra McPook	Posted - 2007.12.08 19:13:00 - [257] Originally by: Vertex Eisenstein Edited by: Vertex Eisenstein on 04/12/2007 19:24:33 Tiscali actually hung up on me last week when I called them about this issue. And no, I wasnt being abusive, as much as I wanted to be. /lol They did that to me TWICE. I can't believe I fell for the "I'm just going to put you on hold sir" ploy. Now that I'm with BT I look back on my days with Tiscali and shudder.
badermans Target Practice Inc. Pure.	Posted - 2007.12.09 17:59:00 - [258] As every one else I'm having problems with tiscali. Changed my ISP to them thinking im getting a good deal, but as they say "if its to good to be true then......". The only real reason why i have an internet connection is to play eve. On Saturday i couldnt get online till 10pm thats a whole 10hrs i was tryin for. Now its Sunday ive just been booted. Looks like they have found a work around for the Firewall mask
Daedalus Rho	Posted - 2007.12.09 20:35:00 - [259] The support forum staff are, in general, by far the best bet if you want a Tiscali problem sorted out. They get things done, which the telephone support people very rarely manage. I assume with this particular issue, the people responsible for whatever protocol is throttling EVE are either unwilling or unable to do anything about it. What gets me is that new people to the game, like Mr Lotus above, are very likely to give up their trial accounts if Tiscali is their ISP. If I were at CCP I'd have initiated legal action in a flash, Tiscali are costing them subscribers, end of story.
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.09 21:32:00 - [260] it's not a new problem have a look:- "http://www.tiscali.co.uk/forums/showthread.php?t=114775&page=13&pp=15 Date: 6th December 2006 I'm not saying gaming performance will be fine if you are on FUP or not. I'm trying to ascertain if this is just affecting a certain category of customers so we can nail down the cause and fix it a lot faster. I do realise that this issue has been ongoing for some time for some of you, but we are trying to ascertain the cause and get a fix in place asap. I will update you as soon as I have further information. In the interim, please accept my apologies for any inconvenience that this may be causing. Mr Tibbs Community Producer ------------------------------------------------- There are terms and conditions to fight against, people signed up to the following having tiscali as their ISP 3.8 With the intention of ensuring our Network performs consistently in all locations across our Network and at all times of the day, we reserve the right to manage internet applications across the Broadband Services at our discretion as we see fit. This may include, but is not limited to, prioritising web traffic and email over file sharing activities during times of high congestion. --------------------------------------------------- So, whilst watchdog, gadget show and computer mags such as computer active have been tried, seems noones got the b a l l s to actually have a go at Tiscali The key to this seems to be to frighten every living gamer in the world that their ISP could do a "Tiscali" on them and they would be stuck like we are. We are looking at the terms and conditions and 28 days notice to quit, however that still does not get the probelm sorted for ones that stay or new people that join. Whilst we are waiting, it does seem their forum support are at last getting some attention so lots of encouragement is being applied .
spyder steve	Posted - 2007.12.11 20:56:00 - [261] Yeah, I've just come away fomr Tiscali, I can confirm if you are a Tiscali customer you will get disconnected at peak times, mainly between the hours of 7-11pm, I've rang their technical team, and they blamed it all on me, the computer, my modem and even said exactly "It sounds like your mouse is faulty and may be causing you not to connect properply", i wish i recorded the conversation. When i did finally cancell i got a call from their Technical Department at the Milton Keynes depot, we spent approx 3 hours trying to rectify it, and they do close port 2600 at certain times of the night (I'm sure its that one)on their London server, they did admit it was problem too technical and would need to be investigated by their Advanced Network Team, they never did contact me back, I obviously used Tiscali thru nmy BT line (2 Meg service) and the problem had been going on for some time, we finally changed to BT Broadband and never had the problem since
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.12 17:31:00 - [262] From Tiscali forums quote "OK, Not sure how good this will be, or even if its going to work, but the Network guys have just email'd to say they've made some config changes. Can you retest tonight please and let me know the outcome so I can feed this back - thanks __________________ Regards Brett Technical Administrator Tiscali UK LTD " end of quote tiscali link
Desiderata Fabian GoonFleet GoonSwarm	Posted - 2007.12.12 21:40:00 - [263] Worse than ever tonight, and Tiscali's forum log in system is so badly put together that I can't even get on their forums to complain.
RaelityReborn	Posted - 2007.12.13 19:41:00 - [264] Any improvements to report on? Ive been playing a trial and ive had 11 days of not being able to play in my free time (I work 8-5, with an hours travelling I get to play very little late at night) If Tiscali get this problem sorted in the last 3 days of my trial I will sub.
Darknesss D00M. Triumvirate.	Posted - 2007.12.13 21:50:00 - [265] Edited by: Darknesss on 13/12/2007 21:54:38 After missing an alliance op due to tiscali****gotry i have been doing some investigating into other ISP's. I contacted www.fast.co.uk i am probably gonna switch to these people, their service is slightly more expensive but i didnt go through to a machine, i phoned their number a English person picked up the phone on the other end, he was polite and knowledgeable. He gave me all the information i needed, and was well aware of the Tiscali "problem". He advised me to go with pretty much anyone but them because they deliberately block off ports to games such as Eve. As its deliberate and by choice he said he cant see them ever changing unless they lose a crap load of customers. Get rid of Tiscali, they wont fix this problem and simply dont deserve money for their absolutely terrible customer service. /me is sick of people answering the phone who dont understand english. edit: i've been with tiscali for about a year and a half, the first 6 months were fine, the last year has been on and off the problem has never been fixed in ONE YEAR. Every time i ordered a mac code and before i used it my internet worked fine again. What makes it even worse is the fact that theyre blatantly lying to customers faces, you have on their forums someone saying their engineers are looking into it, then you have engineers saying yes we are deliberately blocking these ports. Either tiscali staff are clueless or flat our liars.
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.14 18:06:00 - [266] Latest from tiscali Forums. Quotes "Hi all, I've reported back the fact that what ever they did has not worked. I'm waiting for a reply __________________ Regards Brett Technical Administrator Tiscali UK LTD " Next original and reply. "Originally Posted by DC01 Am I right in understanding that eve is getting 'blocked' because it's getting effected by the traffic shaping code that is meant to block p2p traffic? If this is the case, isn't the traffic shaping meant to happen during peak hours of 6pm to 11pm? Why then am I unable to connect to eve at 4pm today (and I hear it was unavailable yesterday from 5pm, saturday 3pm, sunday 1.30pm) Reply:- 1) We are not "blocking" the ports, we are managing the bandwidth for certain traffic types. 2) The peak hours you are quoting are for the FUP only. This is not the same thing. Actual network peak times kicks in arround 15:00 when the kiddies get home from school. __________________ Regards Brett Technical Administrator Tiscali UK LTD " End of quotes
inipairus	Posted - 2007.12.14 23:24:00 - [267] Anyone else had a sudden spike in problems? I now can't seem to connect to TQ at all because of Tiscali, either at off peak or on peak times. It's driving me mad
Silvaticien Black Moon Industries	Posted - 2007.12.15 10:45:00 - [268] I have had a 'spike' in these problems, but I don't know when it started for sure. I have been away for 4 months, so I doubt I'm classed as a 'high use' customer. When I got back 3 weeks ago it was fine for a day or two, but then I began having the 'Server Status Unknown' message come up - or I'd lose connection if I was in game. Web browsing was fine and I use 2 different PC's, so it wasn't a problem my end. The dramas for me ran from about 19:30 to 22:00. I say 'ran' as I was just coming up to my one year point with Tiscali and based on what I've read here, I jumped ship to a new ISP - looking forward to next Thursday when I get migrated. As a side effect, although I am on an 'up to 8 meg' connection, several speed tests have had me peaking download at around 900k and it has peaked twice at 1024kbps - before I went away I was getting 4500-5000, so I know the line can take it, but it's interesting that the top speed has been that magic 1024 number twice (and I did measure at all sorts of different times of day). I would recommend everyone here voting with their feet about Tiscali, but good luck with this if you are stuck there.
Inculus	Posted - 2007.12.15 23:36:00 - [269] Been with "Pipex" for many years without a single problem then all of a sudden this hits me, I spent several days on the phone trying to get them to sort it with no luck. In september I got upgraded to the "Up to 8MG" package (Load of balls never got higher than 2mb) and it turns out that by being upgraded it "renewed" my contract with them! What a load of b******t! I didn't get a single letter or notice about my contract being renewed, so I'm stuck with this pathetic excuse for an ISP till next year. Like hell I'll give them a years worth of subscription due to their own failure at providing an acceptable service. Meeting with my lawyer this week to see if I have the basis for a case against them. I hope no-one else has to go through the trouble I am to make these pencil pushers do their damn job.
Ashlee Darksky	Posted - 2007.12.17 17:20:00 - [270] Quote: Any UK players connect via Tiscali broadband For the past week, From 6pm to 11pm i am unable to connect to eve, Internet connection is fine, just unable to connect to eve server. Having just spend a useless 30 mins on the phone i just wondered if this was part of their FUP and if any other users are affected? I had a similar problem on another online game when I was with Tiscali. It turns out, Tiscali use a lot of TRAFFIC SHAPING and PORT BLOCKING! They of course, denied it to me. However, at 6pm bang on the dot, every weekday evening I would be unable to connect. Web, email, etc was fine. They had blocked my ports! They "looked into" it and found "nothing wrong" - bull! Funny how it kicked in just after my 14 days cooling off period. Anyway, I kicked up such a massive stink they agreed to cancel my 12 month contract with no charges. What they do is nothing short of theft! I would suggest you find their UK compaints office and advise them you are cancelling your contact due to them failing to provide the services contracted for! Do not take no for an answer, do not back down and threaten the "Office of Fair Trading", "Trading Standards", "OFCOM" and so on - they soon skulk off then. If they claim they are "managing" traffic routes, thats fine - but not to the extent where certain routes become unusable - thats clearly a denial of service, and that constitutes a breach of contract. You can therefore escape it that way If you want just web, email, etc then Tiscali are fine. Otherwise, for online gaming go elsewhere. JUST DO NOT USE TISCALI FOR ONLINE GAMING AT ALL!!! I repeat: * DO NOT USE TISCALI FOR ONLINE GAMING AT ALL * (in case you missed it the first time ) Some suggested alternatives are: Zen BT Entanet Have a look at http://www.thinkbroadband.com/ for a list of providers, stats, etc. PS - My problem was on their 8 meg "unlimited" (unlimited my ass) service! I know people on the 2 meg service who were ok.
the ion	Posted - 2007.12.17 20:21:00 - [271] entanet is more than double tiscali plus ú50 setup charge :( that'd be ú45 a month + ú50 just to play eve. I'm suck.
Valhallas	Posted - 2007.12.18 11:26:00 - [272] I would like to share my experience of Tiscali customer care. Mid November I ran into the "tiscali problem" where you just lose your connection to EVE during peak hours. This is after 2 years of really good service. 28th November - sent an email to tech support describing the problem. Result - No reply, other that the confirmation that they had recieved my email. 5th December - Called up to get a MAC code, they said they would bump up my connection to 8 Meg to try and sort it out, and put me straight thru to tech support. While putting me thru to tech support they managed to hang up on me. 13th December - Connection got increased as promised, made no difference to EVE. 18th December - Called up to get a MAC code, halfway thru conversation phone went dead. 18th December - Called up to get a MAC code, They have now agreed to supply this. Here's my advice to others. If you want a MAC code off them don't let them talk you round. I don't like being rude to people but I just told them I had already explained the problem in my email and could not be bothered going thru it again. Also dont go thru to tech support, its just another opportunity for them to hang up on you. Anyway, to explain the EVE problem to Customer care or tech support is a waste of time. By now it is becoming obvious that they can't, or are not willing to fix it. If however you are using Tiscali OK at the moment, you could always phone up the cancellations department on 0845 0774488 and demand a free upgrade, just pretend you have a problem with it being too slow.
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.18 14:56:00 - [273] Latest from Tiscali. Quote " I do agree this has been dragging on, but I also understand some of the complexity surrounding traffic management. I have continued to champion this at various levels throughout the company including at a weekly meeting at HQ. This thread was originally set up by me to gauge the situation but also to provide hard data to the network team. It's doing its job as we are feeding this information back a few times a week. I'm sorry this is taking time, but rest assured, if I didn't think we could get somewhere with this, a) I wouldn't have started this sticky and b)I'd feed you a corporate line and close this off. Lets see what the network team come back to me with and when. Can I also encourage those that haven't yet added their complaint to this sticky to please do so. __________________ Regards Brett Technical Administrator Tiscali UK LTD " end of quote Tiscali support link click here Click link to post on Tiscali forums, you may have to register, Brett needs as many people as possible so please persist.
Gentooian	Posted - 2007.12.18 17:45:00 - [274] Well, I'm another one who is suffering with a tiscali connection. Have raised a number of technical help questions and I'm just being ignored. If it has been going on since September for some people as Snaith's link suggests then I'm glad I requested my MAC. Unfortunately the 24th Dec can't come fast enough I really dont understand why they cant just temporarily allow all ports open to Eve's IP address as a quick fix. Personally I think Tiscali aren't going to do alot and you may find your stuck with this problem for the foreseeable future. If my opinion means anything, I think you are better off requesting a MAC on the grounds that they are not providing the service you signed up for, well my two pence anyway. Roll on 24th December.
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.18 18:45:00 - [275] Edited by: Snaith on 18/12/2007 18:45:11 Originally by: Gentooian Well, I'm another one who is suffering with a tiscali connection. Have raised a number of technical help questions and I'm just being ignored. If it has been going on since September for some people as Snaith's link suggests then I'm glad I requested my MAC. Unfortunately the 24th Dec can't come fast enough I really dont understand why they cant just temporarily allow all ports open to Eve's IP address as a quick fix. Personally I think Tiscali aren't going to do alot and you may find your stuck with this problem for the foreseeable future. If my opinion means anything, I think you are better off requesting a MAC on the grounds that they are not providing the service you signed up for, well my two pence anyway. Roll on 24th December. We did give you links to their broadband support , did you post there, and get a ticket number? They can't temp allow ports open to Eves address as they are not closed. On the Tiscali forums (linked) there is an explaination of the problem. I agree it will not be solved in the near future, we are still hammering away at them. As said with other companies also rolling out software like this be careful where you go , and I would suggest you check the ISP is not already owned by Tiscali or one of its sister companies. Also check they are game friendly, and not using traffic shaping. Good luck.
Valhallas	Posted - 2007.12.18 19:16:00 - [276] I am going to try Plus Net now, they say on thier web site that they prioritise time sensitive applications like gaming and VOIP, so based on the fact they actively advertise they are good for gaming, they are unlikely to go down the same road as Tiscali with this traffic shaping stuff. And they are always winning awards for thier service.
Celtari	Posted - 2007.12.19 10:52:00 - [277] Hi All I've been suffering from a similar issue with Pipex / Homecall. Due to their 'fair usage policy' i suspect. Every evening from 6pm to 11pm i cannot connect to EVE. I run EVE, it checks for Tranquility, finds the server but cannot get its Status (status:UNKNOWN) When i then attempt to log in i get an error msg 'the connection to the server was closed' I suspect because this occurs between the times of 6pm and 11pm this is due to Pipex's so called 'Fair Usage Policy', which states that high usage users who use 'Peer-to-Peer or file-sharing software' Well as far as i know EVE Online is not a file sharing program, so i called up Homecall and explained the situation, they have since sent me an email with details to fill out for EVE online (game port, ip address, situation etc) so we'll see what happens. However if you are suffering from this same issue PLEASE call technical support and get this issue reported!! Thanks
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.19 13:50:00 - [278] Edited by: Snaith on 19/12/2007 13:55:17 This is not new to Pipex , part of the Tiscali group, who are also traffic shaping and were causing the same problems. They are supposed to have it fixed, so don't be fobbed off with ignorance on their part. If you were on their FUP they have to notify you first. If it becomes a multi player issue I would use their tech support forums , where at least you can get it in writing and also have any other sufferers joining in. Phone calls get ignored, you may also find existing threads about the problem on their/our forums.
Inculus	Posted - 2007.12.19 17:10:00 - [279] Originally by: Celtari Hi All I've been suffering from a similar issue with Pipex / Homecall. Due to their 'fair usage policy' i suspect. Every evening from 6pm to 11pm i cannot connect to EVE. I run EVE, it checks for Tranquility, finds the server but cannot get its Status (status:UNKNOWN) When i then attempt to log in i get an error msg 'the connection to the server was closed' I suspect because this occurs between the times of 6pm and 11pm this is due to Pipex's so called 'Fair Usage Policy', which states that high usage users who use 'Peer-to-Peer or file-sharing software' Well as far as i know EVE Online is not a file sharing program, so i called up Homecall and explained the situation, they have since sent me an email with details to fill out for EVE online (game port, ip address, situation etc) so we'll see what happens. However if you are suffering from this same issue PLEASE call technical support and get this issue reported!! Thanks I went through the exact same thing as you, fill out the E-mail with all the details blah blah blah. That was about a month ago now and finally gone to the "top" of their escalation list and they say its nothing wrong on their end. I told them that when I run Ping Plotter Standard and ping Eve I get a 33% packet loss at each Tiscali server and their reply was "Well that must be wrong". Told him to try it himself and he stated thats not part of his job. Huh? Nice so the Tech Support guys arn't supposed to diagnose the problem... right. Best of all they don't even have a forum to ask for help on so its all through their phone line, nice little phone bill I've racked up now. Time to get serious and threaten them with the Department of Fair Trading etc, I want out now!
Celtari Gallente	Posted - 2007.12.19 20:44:00 - [280] Originally by: Inculus I went through the exact same thing as you, fill out the E-mail with all the details blah blah blah. That was about a month ago now and finally gone to the "top" of their escalation list and they say its nothing wrong on their end. I told them that when I run Ping Plotter Standard and ping Eve I get a 33% packet loss at each Tiscali server and their reply was "Well that must be wrong". Told him to try it himself and he stated thats not part of his job. Huh? Nice so the Tech Support guys arn't supposed to diagnose the problem... right. Best of all they don't even have a forum to ask for help on so its all through their phone line, nice little phone bill I've racked up now. Time to get serious and threaten them with the Department of Fair Trading etc, I want out now! Just an update on this, i did get a call back from a highly enthuisatic (yer right) 2nd line support chimp who gave me a link, which sent me back to the eve forums with help on changing the port i try to connect to (which i had already done!). But EvE was working fine until about 4:30 this afternoon and then, oh great i get disconnected and cannot reconnect. This time i can see the status of the server but when i log in my charactor doesnt appear and the game restarts stating 'connection lost'. I have tried using ping plotter standard too but strangely enough i don't get any dropped packets (unless im reading it wrong?) I think another call to pipex is needed!!
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.19 22:54:00 - [281] Edited by: Snaith on 19/12/2007 22:57:05 No it wont be wrong the shaping software will be running , enough to cause the "block" effect even though you can ping Eve server. The second port does not work, because the ports are not actually blocked, so it makes no difference for this problem. It's about getting packets moved in a reasonable amount of time. If it's during "peak times" which for Tiscali servers are 1500 to 2300+, and it's ok rest of the time then you are being traffic shaped, which slows the packets down. Note FUP restrictions are at slightly different times, but you would be notified on those first.
Jonan Amraphenson Eve University Ivy League	Posted - 2007.12.19 22:57:00 - [282] By default, Ping plotter standard uses a different protocol to EVE... you need to go to edit -> options, then choose packet, change packet type from 'ICMP Using Windows DLL (Default)' to 'TCP Packets (ie. HTTP etc)'. Then, under TCP Engine Settings, choose the TCP port to use- it's either http, dns, or ftp, I'm not sure which. I think you'll find that all of a sudden, a lot more packets are being dropped.
Vertex Eisenstein Gallente The Dead Parrot Shoppe Inc. Brutally Clever Empire	Posted - 2007.12.20 13:51:00 - [283] In my ongoing battle with them it looks like I may be making a breakthrough. I posted a complaint HERE and included permission to forward it on to tiscali as explained on that page. I have now been contacted by a "high level complaints executive" from BeCogent (who they farm their customer service out to in part) on behalf of Tiscali. Quote: I'm going to assign a work request to our second line technical support team in Stevenage, and ask them to contact you via the telephone. He replied within hours, and it seems that I am being routed away from the first line indian callcentres to someone who actually knows what they are doing. I am unable to support the thread on their forums as their site doesnt let me log in, despite the correct username/pw, but this approach seems to be bearing fruit. I will keep you all informed.
Ashlee Darksky	Posted - 2007.12.20 15:44:00 - [284] Anyone having trouble who hasn't seen, take a look at my first reply #271 - this helped me escape the hell on earth known as tiscali. Tech support don't care, customer care don't care, online care don't care - they just don't care full stop. Reason? They have x million other customers of their crappy network just doing web and email and they're happyily collecting ú17.99 per month and ass fcking everyone else. Get a mac code, get out! If you're in contract speak to their complaints dept and say they are failing to provide the contracted service, and therefore are in breach of contract. If this has been happening to you for more than x days (I forget their limit) you are able to cancel with no charges because the service has not been supplied. I despise tiscali - they make gamers lives a living hell! The sooner the Government steps in and makes "unlimited" really UNLIMITED* the better. This is theft, a con, a big stinking rip-off. Where else on this earth can you advertise something and get away with it like this!!! Burn in hell tiscali
Vertex Eisenstein Gallente The Dead Parrot Shoppe Inc. Brutally Clever Empire	Posted - 2007.12.20 16:22:00 - [285] Some of us are unable to move for various reasons. personally, I use broadband that someone else pays for (though I contribute) and they dont want to shift due to the decent telephony service they provide. If I could move I would. Not being able to I am trying to help them solve the problem/generally being a real pain for them.
Deteis Kane Caldari	Posted - 2007.12.21 17:13:00 - [286] Originally by: Vertex Eisenstein Some of us are unable to move for various reasons. personally, I use broadband that someone else pays for (though I contribute) and they dont want to shift due to the decent telephony service they provide. If I could move I would. Not being able to I am trying to help them solve the problem/generally being a real pain for them. This is the issue with myself, i cannot change ISP easily as i do not own the line (altho i pay for some of it) and considering were getting it at a dirt cheap price (Homecall ú10 per month) its hard to justify changing ISP. I am having the same conversation with Pipex / Homecall as you are, so far to no avail, although both times the people i have spoken to on the first line were very pleasant and understanding of the issue. Deteis Kane
Deteis Kane Caldari	Posted - 2007.12.21 19:39:00 - [287] Also can 'Starcop' from the Tiscali suppor forums let the tiscali technical guys know that I and probably others are still getting issues, and that i have persistantly for the last week EVERY night from 15:00 to 11:00. I can't believe that this issue has been dragging on in they're forums for nearly 3 months now, this is rediculas! In my right mind if this continues i'll demand that they pay for my wasted subscription time and get my MAC code! Deteis Kane
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.21 20:12:00 - [288] Edited by: Snaith on 21/12/2007 20:14:12 Originally by: Deteis Kane Also can 'Starcop' from the Tiscali suppor forums let the tiscali technical guys know that I and probably others are still getting issues, and that i have persistantly for the last week EVERY night from 15:00 to 11:00. I can't believe that this issue has been dragging on in they're forums for nearly 3 months now, this is rediculas! In my right mind if this continues i'll demand that they pay for my wasted subscription time and get my MAC code! Done do you have problems accessing their forums? Just to clarify I do not work for Tiscali , nor have any vested interest in the company or it's subsids, just wanting Eve to run on the package I pay for.
Deteis Kane Caldari	Posted - 2007.12.22 00:13:00 - [289] Edited by: Deteis Kane on 22/12/2007 00:14:48 Originally by: Snaith Just to clarify I do not work for Tiscali , nor have any vested interest in the company or it's subsids, just wanting Eve to run on the package I pay for. Well im glad someone is willing to be the go between, many thanks P.S im not actually as tiscali customer, but pipex but its same difference really Deteis Kane
Chi Canery One Ton Banana	Posted - 2007.12.22 01:20:00 - [290] Edited by: Chi Canery on 22/12/2007 01:22:21 you have no chance of the win. so just forget it, and all the other spankers trying to help, time wasted,
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.22 01:28:00 - [291] Originally by: Deteis Kane Edited by: Deteis Kane on 22/12/2007 00:17:17 Edited by: Deteis Kane on 22/12/2007 00:16:34 Originally by: Snaith Just to clarify I do not work for Tiscali , nor have any vested interest in the company or it's subsids, just wanting Eve to run on the package I pay for. Well im glad someone is willing to be the go between, many thanks P.S im not actually a tiscali customer, but pipex but its same difference really Actually re-reading my post, it doesnt make alot of sense... hope they get what i mean by 15:00 to 11:00 as 15:00 to 23:00 lol! I understood, they are not stupid, nor are we. Keep on pushing
j99323188 Minmatar Slacker Industries Cult of War	Posted - 2007.12.22 15:01:00 - [292] yes i get the smae problem most nigths 6- 11 and alos changing the port on which eve works on dosnt work for me either in the last 4 weeks so im really stuck in relation to this also started getting the isseus on a weekend now as well so for me ths issue is getting worse and worse
Deteis Kane Caldari	Posted - 2007.12.23 22:51:00 - [293] Edited by: Deteis Kane on 23/12/2007 22:52:01 Join the club...the club is called 'All i want for xmas... is EVE to work properly FFS!! ARGH!!' Quote from tiscali forums: Hi cappie Yes, we are reading this. This matter is being looked into. However, over the Christmas period, I am not sure if there will be much change/progress on this due to everyone spending time with the families etc But we have not forgotten you! Have a great christmas everyone. End Quote Well not to point out the obvious.. but do we know anyone who has had they're issue sorted? without changing ISP i mean? Deteis Kane
Wild Rho Amarr GoonFleet	Posted - 2007.12.28 12:53:00 - [294] It worked all day on Christmas day itself for me, however after that it's become far worse and begun blocking as early as 1pm which is blatantly taking the **** now.
Hiro Yoshi	Posted - 2007.12.29 04:32:00 - [295] Just to let you guys know, i had the whole port blocking problem for the whole time i was with tiscali, 4pm-11pm no eve connection allowed, so i rang customer 'services' and they told me they were port blocking eve as it used too much bandwidth! And they said they'd do nothing about it, so i registered my complaint, told them i was quitting them for this reason, got my MAC code, changed ISP and now NO PROBLEM, i can play eve all day every day if i want. I strongly suggest you quit Tiscali. I notice they've been 'Working on it' for ages now. How long you give them is your choice, but by the sound of it, it aint going to get fixed soon. This whole process took 10 days but it sure is great to be able to play eve now!
Silvaticien Black Moon Industries	Posted - 2007.12.31 11:40:00 - [296] Originally by: Deteis Kane Originally by: Vertex Eisenstein Some of us are unable to move for various reasons. personally, I use broadband that someone else pays for (though I contribute) and they dont want to shift due to the decent telephony service they provide. If I could move I would. Not being able to I am trying to help them solve the problem/generally being a real pain for them. This is the issue with myself, i cannot change ISP easily as i do not own the line (altho i pay for some of it) and considering were getting it at a dirt cheap price (Homecall ú10 per month) its hard to justify changing ISP. I am having the same conversation with Pipex / Homecall as you are, so far to no avail, although both times the people i have spoken to on the first line were very pleasant and understanding of the issue. I was happy with the telephony service with Tiscali myself, and I was able to keep it even though I migrated my ISP to someone else. I accept that you two are in a position where you share someone else's line and this doesn't help, but maybe for others it's worth knowing.
Lucio Gallente Prosta Toots	Posted - 2008.01.01 18:32:00 - [297] On a related note, Tiscali seem to be having problems all over the place with their traffic controls. A couple of weeks back our office e-mails suddenly started failing, a few hours wasted checking and I eventually discovered they'd changed the structure of Pipex's smtp forwarder to route through a tiscali server and that it was responsible for stopping almost ALL our e-mails, and the reason? Aparently Pipex hasn't been set as a valid sender via the Tiscali networks DESPITE them making the change... Quite frankly Tiscali's high level technical staff aren't paying enough attention to what they're doing and it's little surprise they're messing around with Eve's connectivity as well. ************************************************ Wohoo! No more negative sec status. It's a shame it took me TWO YEARS of Carebearing to get rid of a lousy -1.2
j99323188 Minmatar Slacker Industries Cult of War	Posted - 2008.01.03 00:04:00 - [298] ll yes i agree this started for me at the start of october and is still going, i was trying to wait out the 12 month period as its not my connection but the person whos owns the house and was going to try and get him to change then but is isnt getting any better in fact the problem is getting beyond a joke so i know there has been a ticket raised for the general problem which should show how long it has been open for and try and get a mac code that way as it has been open for so long and without the penality i suggest anyone else posting on the tiscali forum in the sticky posts saying the smae thing. and let the mass exit commence
Keelabich Repo Industries R.E.P.O.	Posted - 2008.01.03 18:48:00 - [299] argghh this is proberly said hundreds times but i cant stand this i cant log on at all half the day and when i do i dc at least 20 times whiles im doing ops and such i havent read the posts but is there a program or something to help with the problem seems im tied in for like 6 months and i defintly cant play like this if this carry on i guess im going to have to quit eve becouse of this ****ty isp
cillisia	Posted - 2008.01.04 15:05:00 - [300] I have the same issue with tiscali, I get locked out at about 7pm every night, i've got my mac code and I'm moving to bethere now but I have found a solution while I wait for my new service. VPN is its name, I'm sure most of you are aware of virtual private networking, I don't know if any free VPN services are available but I just connect through my uni's vpn service and i can connect to eve fine. I suggest those who have some form of vpn access, work, uni, etc give it a go. I have no noticable lag using this method either so its worth a go. Sorry if this has already been suggested I cba reading the entire thread :P
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.04 16:22:00 - [301] From Tiscali BB support forums , quote, "HI, I'm looking for some feed back on EVE from the following people: Dash Decent rattyy2 jammcd649 Eleanor N4PALM beano-ni billboii poonfish Mawbster merts Jinlea gpd P_G ErikaCorbett geedee242 gimmepatience BigG jjgr123 Tranquil Damicles Curlio nick7 chopki Jereb93 Deltawar doogs10 chrislen if they are still on here There were some changes made end of last week and I need to know if you noticed anything Thanks __________________ Happy New Year Brett Technical Administrator Tiscali UK LTD " End of quote. Tiscali Eve Support , moan your ass off link, click here I believe the we did notice a difference , it got worse
j99323188 Minmatar Slacker Industries Cult of War	Posted - 2008.01.04 16:41:00 - [302] yes it got worse for me from the 21st of december although i have been away in between with holidays and stuff so i can not say if had imporved between the 22nd and the 2nd but on my return on the 3rd it has been going of mid afternoon till most night just before midnight
Greycap	Posted - 2008.01.04 17:30:00 - [303] Well after 4 momths of no problems with Pipex Ive Im having the same over the last 3 days.....Frankly its a joke and having read this thread Im now about to go mental at Pipex
TheDragonReborn	Posted - 2008.01.04 21:41:00 - [304] i too have the same problems, starting to **** me right off.
Greycap	Posted - 2008.01.04 22:15:00 - [305] Well pipex sent me this link http://oldforums.eveonline.com/?a=topic&threadID=644532 Like I hadnt already tried that :( I have followed instruction to the letter I dont even get the log in box Well in 2 hours maybe ill be able to play...What winds me up the most is when i switched to Pipex I was very clear to check no throttles or usage restrictions...Oh no they tell NEVER
Darknesss D00M. Triumvirate.	Posted - 2008.01.04 22:50:00 - [306] 4.20pm i cant log into eve, its now 22.49pm... still cant log into eve... I swear if a tiscali employee was infront of me i'd kill him.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.04 23:22:00 - [307] We hate Tiscrappy because............... you have to register for the forums, and get a mail back. Tiscrappy I hate you link click here
Jovoich Towers Inc.	Posted - 2008.01.05 00:58:00 - [308] I used to be able to connect at around 22:00 GMT, its now 01:00 and I'm still trying. Stupid C**ts have cancelled the MAC code I requested last week, so my new ISP can't do anything let. Now I've got to wait another FIVE days for new mac code. sorry... rant over
j99323188 Minmatar Slacker Industries Cult of War	Posted - 2008.01.05 17:22:00 - [309] well looks like im am in the running for a new record eve went off 15:15 on the 4th its now 17:20 on the 5th and still no eve will this go on to be a whole weekend blocked ? i f**king hope not
Inqy Caldari Ad Astra Vexillum Brutally Clever Empire	Posted - 2008.01.05 17:22:00 - [310] I have the same problem as the other Pipex users, they keep trying to blame BT they are a bunch of proverbial knuckle shufflers, pass the buck at every opportunity, my apologies to CCP for the petition as I though it was EvE at first now I know its my service provider PIPEX grr arrr let the ear bashing commence is this all due to them being taken over by Tiscali?
j99323188 Minmatar Slacker Industries Cult of War	Posted - 2008.01.05 20:03:00 - [311] Originally by: Inqy I have the same problem as the other Pipex users, they keep trying to blame BT they are a bunch of proverbial knuckle shufflers, pass the buck at every opportunity, my apologies to CCP for the petition as I though it was EvE at first now I know its my service provider PIPEX grr arrr let the ear bashing commence is this all due to them being taken over by Tiscali? yes it seems to have started a few weeks after been taken over by tiscali, not suprising they probably run it all on the same infrastructure and settings. btw good luck speaking with india after 1 half hour convo with them they told me both to try using firefox and also try playing at other times in the day!!! well as you can imagine i wasnt best pleased with that repsonse.
j99323188 Minmatar Slacker Industries Cult of War	Posted - 2008.01.06 22:02:00 - [312] Originally by: j99323188 well looks like im am in the running for a new record eve went off 15:15 on the 4th its now 17:20 on the 5th and still no eve will this go on to be a whole weekend blocked ? i f**king hope not well it would apper the worse case Scenario is upon me blocked all weekend after 4 months of this issue off and on this is the final insult
Mackers UK	Posted - 2008.01.07 15:24:00 - [313] Hi All, So Tiscali sucks - but the big question is - who do we go to? I've been with tiscali for 3-4 years - no problems at all - only 2 outages in that time - each for an hour or so (used to play and run 10 hour flight campaigns in IL2 every sunday)... Since i got my missus into EvE (yes i do think i should get a medal) we have had this packet filtering causing both of us connection problems... Wondering if downloading 2x clients - flagged my line as "high usage"... I asked if they could tell me how much i have used over the last few months - or even the last month - they couldn't tell me... Which is BS... Like most - i don't get home until 6pm - i normally head off to bed around 10-11 (up at 6 the next morning)... which is classed as "peak hours"... Now - i've been on the phone to them 3 times - 1st guy hung up after i stated it was packet filtering, been in support for 7 years blah blah... That was a 40 minute call - 30minutes on hold waiting for an analyst... 2nd time - the guy didn't have a clue - so i sang, yes sang "let me speaaaak to yourrrr supervisorrrrr - you don't haaave a clueeeee" in no particular tone - repeatidly... After 10 minutes i spoke to the "supervisor"... A little more clearly spoken English was all the difference i noticed... They say "you can not play this during peak hours - please try out of peak hours"... I can't do it out of peak hours as i am either at work or asleep... How can you restrict - my unlimited account - without notifying me - they said - Do not play this game during peak hours... I've got someone calling me at home at 7pm tonight - which i am sure will prove pointless... So in advance - who should i be looking at for service..? BT, PlusNet, Utility WareHouse, etc... I wish there was a dedicated group of ISPs - one for film/music downloads (i don't do)one ISP for Mail/surfing (which is what work lunch break is for) - then one dedicated to games (i'd be using that one at home)... Heck - i'd even pay 30 quid if the damned thing worked... One question i will ask tiscali and any other ISP - do you packet filter on Business Lines? If they don't - i will change there and then - regardless of cost... I live in the sticks - so 1MB is the fasted i can go - how expensive could any package be with that speed? hehehe... I'll let you know... Cheers, Chris "looking for a gamers ISP" Mackers...
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.07 18:10:00 - [314] You won't have been using it too much, they have to notify you of a FUP restriction. You have joined the happy crowd of people getting traffic shaped, they have said they have tried something, which seems to have made it worse. Here's the support thread link, it's a well known issue, if you can't wait just ask for your mac under the 30 day rule, and quote the main header ref number at beginning of the thread, and ask for it to be texted to you or mailed without any further delay. Tiscali BB Support click here
Darkopteron Nexus Analytics Interstellar Alcohol Conglomerate	Posted - 2008.01.07 19:12:00 - [315] I've been with pipex a couple of years, and it seems a few months ago I made the mistake of upgrading to their 8mbps package, and getting tied back in for another 12 months, right before tiscali went and bought them out. Eve was fine until about a couple of weeks ago when my 2nd eve client would randomly lose connection. This didn't bother me too much... but in the last few days I have not been able to connect to eve at all for several hours at a time on most evenings. At first I thought it was a DNS issue, I tried using opendns which worked the first time I tried it (or could have been some weird coincidence), and the problem came back the next day. Then on friday morning my net wasn't working at all, so few phone calls later and they tell me I had to use tiscali's DNS, which fixed that. Well now I'm back to square one. To think I had spent so much time trying to convince the parents to upgrade our pipex package to 8mbps (from 256k), am I now going to have to try to explain we need to change ISP due to some dreadful attempt at traffic shaping? And have to pay some ú60 fee or whatever it is for breaking contract? Just so I can play internet spaceships all day? Oh f***ing fantastic. What am I going do?!
Freya B	Posted - 2008.01.07 19:52:00 - [316] Ah, so this is what it is. I also have been on Pipex for about 5 years, but changed to the 8MB package about a month ago. In the last week I've been unable to connect - very slow logons, then stuck at "acquiring bulk data". If I ever got to the character screen, it had 3 empty squares. Is there a solution yet?
fnar g Filthy Scum The Church.	Posted - 2008.01.07 20:37:00 - [317] Just called the Pipex cancellations 0845 number and it's engaged
j99323188 Minmatar Slacker Industries Cult of War	Posted - 2008.01.07 21:06:00 - [318] Originally by: Mackers UK Hi All, So Tiscali sucks - but the big question is - who do we go to? I've been with tiscali for 3-4 years - no problems at all - only 2 outages in that time - each for an hour or so (used to play and run 10 hour flight campaigns in IL2 every sunday)... Since i got my missus into EvE (yes i do think i should get a medal) we have had this packet filtering causing both of us connection problems... Wondering if downloading 2x clients - flagged my line as "high usage"... I asked if they could tell me how much i have used over the last few months - or even the last month - they couldn't tell me... Which is BS... Like most - i don't get home until 6pm - i normally head off to bed around 10-11 (up at 6 the next morning)... which is classed as "peak hours"... Now - i've been on the phone to them 3 times - 1st guy hung up after i stated it was packet filtering, been in support for 7 years blah blah... That was a 40 minute call - 30minutes on hold waiting for an analyst... 2nd time - the guy didn't have a clue - so i sang, yes sang "let me speaaaak to yourrrr supervisorrrrr - you don't haaave a clueeeee" in no particular tone - repeatidly... After 10 minutes i spoke to the "supervisor"... A little more clearly spoken English was all the difference i noticed... They say "you can not play this during peak hours - please try out of peak hours"... I can't do it out of peak hours as i am either at work or asleep... How can you restrict - my unlimited account - without notifying me - they said - Do not play this game during peak hours... I've got someone calling me at home at 7pm tonight - which i am sure will prove pointless... So in advance - who should i be looking at for service..? BT, PlusNet, Utility WareHouse, etc... I wish there was a dedicated group of ISPs - one for film/music downloads (i don't do)one ISP for Mail/surfing (which is what work lunch break is for) - then one dedicated to games (i'd be using that one at home)... Heck - i'd even pay 30 quid if the damned thing worked... One question i will ask tiscali and any other ISP - do you packet filter on Business Lines? If they don't - i will change there and then - regardless of cost... I live in the sticks - so 1MB is the fasted i can go - how expensive could any package be with that speed? hehehe... I'll let you know... Cheers, Chris "looking for a gamers ISP" Mackers... well im in the same boat im a heavy user so i am looking at http://www.plus.net/residential/broadband/bbyw_pro.shtml as a solution to my needs and also they have a 90 day money back thing you can opt into on sign up as well as it only haveing a month by month contract so no tie in if it dosnt live up to expectations.
Darknesss D00M. Triumvirate.	Posted - 2008.01.07 21:07:00 - [319] Edited by: Darknesss on 07/01/2008 21:08:37 Originally by: Mackers UK Hi All, So Tiscali sucks - but the big question is - who do we go to? I've been with tiscali for 3-4 years - no problems at all - only 2 outages in that time - each for an hour or so (used to play and run 10 hour flight campaigns in IL2 every sunday)... Since i got my missus into EvE (yes i do think i should get a medal) we have had this packet filtering causing both of us connection problems... Wondering if downloading 2x clients - flagged my line as "high usage"... I asked if they could tell me how much i have used over the last few months - or even the last month - they couldn't tell me... Which is BS... Like most - i don't get home until 6pm - i normally head off to bed around 10-11 (up at 6 the next morning)... which is classed as "peak hours"... Now - i've been on the phone to them 3 times - 1st guy hung up after i stated it was packet filtering, been in support for 7 years blah blah... That was a 40 minute call - 30minutes on hold waiting for an analyst... 2nd time - the guy didn't have a clue - so i sang, yes sang "let me speaaaak to yourrrr supervisorrrrr - you don't haaave a clueeeee" in no particular tone - repeatidly... After 10 minutes i spoke to the "supervisor"... A little more clearly spoken English was all the difference i noticed... They say "you can not play this during peak hours - please try out of peak hours"... I can't do it out of peak hours as i am either at work or asleep... How can you restrict - my unlimited account - without notifying me - they said - Do not play this game during peak hours... I've got someone calling me at home at 7pm tonight - which i am sure will prove pointless... So in advance - who should i be looking at for service..? BT, PlusNet, Utility WareHouse, etc... I wish there was a dedicated group of ISPs - one for film/music downloads (i don't do)one ISP for Mail/surfing (which is what work lunch break is for) - then one dedicated to games (i'd be using that one at home)... Heck - i'd even pay 30 quid if the damned thing worked... One question i will ask tiscali and any other ISP - do you packet filter on Business Lines? If they don't - i will change there and then - regardless of cost... I live in the sticks - so 1MB is the fasted i can go - how expensive could any package be with that speed? hehehe... I'll let you know... Cheers, Chris "looking for a gamers ISP" Mackers... Im going to recommend someone who i'm going to be switching too in a few days... why? Because i phoned them up on a standard UK land line (not premium rate Bullsh*t) and after two rings a BRITISH person answered the phone, not a machine but an actual english speaking person. For anyone wondering its www.fast.co.uk, look them up and look up reviews, i have heard NOTHING but good things about this company (i will be switching to them in 1-2 days as soon as my MAC arrives) Dark Edit: its also monthly subscription so the customer service must be good!
Freya B	Posted - 2008.01.07 21:58:00 - [320] Edited by: Freya B on 07/01/2008 21:57:59 Shouldn't we wait until you find out if it can connect to Eve, before following your advice? :-)
Lord Egmond	Posted - 2008.01.07 22:30:00 - [321] Good job I checked the forums before cancelling my EVE subscription!!!. I've been a Tiscali customer for years now and have been very happy with the service they provide. So naturally when, about a month ago, I kept getting booted off the EVE server I assumed that it was a CCP issue. Looking at all the posts however, that appears not to be the case!! After reading all the posts I phoned Tiscali customer services and explained that I wanted my MAC code. The reason being, I planned to change ISP due to the poor service Tiscali was providing regarding being able to connect to the EVE server. I was put on hold while the chap 'looked into it'. To my suprise, when the chap came back to me he didn't promise me an upgrade, he didn't say they were working on it, nor did he try and bull**** me!!. He simply said that my MAC code would be sent to me in the next 5 working days!!! Reading between the lines you could therefore now be forgiven for thinking that Tiscali have now given up on trying to resolve this issue and have come to the conclusion that its better for them to lose a few EVE users rather than look again at their entire traffic management system. So who am I moving to..... Probably 'Plusnet' as they have a dedicated 'Gamers' broad band package for 19 quid that looks very good indeed. Egmond
j99323188 Minmatar Slacker Industries Cult of War	Posted - 2008.01.07 22:40:00 - [322] Originally by: Darknesss Edited by: Darknesss on 07/01/2008 21:08:37 Originally by: Mackers UK Hi All, So Tiscali sucks - but the big question is - who do we go to? I've been with tiscali for 3-4 years - no problems at all - only 2 outages in that time - each for an hour or so (used to play and run 10 hour flight campaigns in IL2 every sunday)... Since i got my missus into EvE (yes i do think i should get a medal) we have had this packet filtering causing both of us connection problems... Wondering if downloading 2x clients - flagged my line as "high usage"... I asked if they could tell me how much i have used over the last few months - or even the last month - they couldn't tell me... Which is BS... Like most - i don't get home until 6pm - i normally head off to bed around 10-11 (up at 6 the next morning)... which is classed as "peak hours"... Now - i've been on the phone to them 3 times - 1st guy hung up after i stated it was packet filtering, been in support for 7 years blah blah... That was a 40 minute call - 30minutes on hold waiting for an analyst... 2nd time - the guy didn't have a clue - so i sang, yes sang "let me speaaaak to yourrrr supervisorrrrr - you don't haaave a clueeeee" in no particular tone - repeatidly... After 10 minutes i spoke to the "supervisor"... A little more clearly spoken English was all the difference i noticed... They say "you can not play this during peak hours - please try out of peak hours"... I can't do it out of peak hours as i am either at work or asleep... How can you restrict - my unlimited account - without notifying me - they said - Do not play this game during peak hours... I've got someone calling me at home at 7pm tonight - which i am sure will prove pointless... So in advance - who should i be looking at for service..? BT, PlusNet, Utility WareHouse, etc... I wish there was a dedicated group of ISPs - one for film/music downloads (i don't do)one ISP for Mail/surfing (which is what work lunch break is for) - then one dedicated to games (i'd be using that one at home)... Heck - i'd even pay 30 quid if the damned thing worked... One question i will ask tiscali and any other ISP - do you packet filter on Business Lines? If they don't - i will change there and then - regardless of cost... I live in the sticks - so 1MB is the fasted i can go - how expensive could any package be with that speed? hehehe... I'll let you know... Cheers, Chris "looking for a gamers ISP" Mackers... Im going to recommend someone who i'm going to be switching too in a few days... why? Because i phoned them up on a standard UK land line (not premium rate Bullsh*t) and after two rings a BRITISH person answered the phone, not a machine but an actual english speaking person. For anyone wondering its www.fast.co.uk, look them up and look up reviews, i have heard NOTHING but good things about this company (i will be switching to them in 1-2 days as soon as my MAC arrives) Dark Edit: its also monthly subscription so the customer service must be good! thanks ill check them out as well, let me know how you get on although from what i have seen its 3 months initial but still thats a walk in the park compared to others ps still waiting for a new darkness video
Haldir Ravenclaw Ordo Occultus Deus Brutally Clever Empire	Posted - 2008.01.07 22:48:00 - [323] Ugh, this has been dragging on for far too fecking long to be honest (been god knows how many months for me now), and I'm still annoyed at it as I don't particularly like using tunneling programs (can anyone recommend a good one? HTTP Tunnel is too problematic and Your Freedom is a bit over priced). I've looked at the various posts on the Tiscali forums about this issue, and generally seems to be the same reply along the lines of "hi, we got your message and added it to the log", and nothing gets done . Yet to register with the forums, you need to register for their forums instead of using your normal login for webmail etc. I don't have the choice of transferring to a different ISP (as much as I'd LOVE to) because it's not in my name but the only way I can get through is by using programs like Your Freedom etc. So if anyone is actually registered properly on the Tiscali forums feel free to add my name down to it as a user with problems. Only on a 512kb ADSL connection, but this problem has been going on for a long time now, and phoning them multiple times just feels like bashing my head against a wall. Somehow I doubt they'll do anything amazing in future either... now I have to bum around until after 12am to even log on. Not impressed (like the rest of us)...
Freya B	Posted - 2008.01.08 08:01:00 - [324] Edited by: Freya B on 08/01/2008 08:01:51 I have read in previous posts that it might be worth contacting Watchdog, OFCOM etc. But has anyone advised the magazines that care about technology, and influence computer users, of this ongoing problem? I'm thinking of the reporters at the Register: http://www.theregister.co.uk/odds/about/contact/ ...along with other sites like Anandtech, www.mmorpg.com, and I presume there are more. (I'm not an avid gamer apart from this, so I don't read other games sites, but there must be many.) But surely this would be a way to get through to Tiscali, if it starting becoming an actual PR problem for them? So far I don't think they care at all.
Unreliable Timothy Taurus Inc	Posted - 2008.01.08 11:40:00 - [325] Well it seems I too am on Pipex and thus got stopped from playing last night, dont know if i can put up with it for long. So have sent them an email asking what I can do, and if there is no answer I wish to have my MAC code and void off my contract. Plusnet looks good to me.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.08 11:45:00 - [326] Originally by: Freya B Edited by: Freya B on 08/01/2008 08:01:51 I have read in previous posts that it might be worth contacting Watchdog, OFCOM etc. But has anyone advised the magazines that care about technology, and influence computer users, of this ongoing problem? I'm thinking of the reporters at the Register: http://www.theregister.co.uk/odds/about/contact/ ...along with other sites like Anandtech, www.mmorpg.com, and I presume there are more. (I'm not an avid gamer apart from this, so I don't read other games sites, but there must be many.) But surely this would be a way to get through to Tiscali, if it starting becoming an actual PR problem for them? So far I don't think they care at all. Tried Computer active and web user mags, plus a couple of others. No interest, in fact one of them as they were running their own campaign were quite sarcastic (hypocrytes). I think watchdog has been tried, I know gadget show were on about the 8 meg speed, but not traffic shaping. Think main reason is in Tiscalis T and C's. You agree to let them do this. So all you can do is advise people that for gaming, Tiscali and their subsids may not be suitable. Or, as I'm doing, you keep working at them till they relent under the pressure and manage to get a solution. The problem/cause has been clearly identified, and they admit it's them.
Riggwelter Caldari Drinkers Appreciation Soiciety	Posted - 2008.01.08 18:32:00 - [327] Edited by: Riggwelter on 08/01/2008 18:32:35
Freya B	Posted - 2008.01.08 18:48:00 - [328] Originally by: Snaith Think main reason is in Tiscalis T and C's. You agree to let them do this. That's the really annoying part for me. I'm with Pipex. I changed from their 2MB business deal to the 8MB consumer deal, and at no time did they ever suggest (a) the two networks were owned by anyone other than Pipex, and (b) that they would totally nerf what they could previously see I had been using every evening for the last 2 years! I'm completely and ongoingly(?) livid.
Inqy Caldari Ad Astra Vexillum Brutally Clever Empire	Posted - 2008.01.08 19:13:00 - [329] I thought it was over with Pipex but no logged in played for 1.5 hours then got disconnected whilst my carrier stuck on the undock in 0.0 fingers crossed its still alive
Darknesss D00M. Triumvirate.	Posted - 2008.01.09 03:45:00 - [330] Need good footage to make a new video... and like ALL of our ops are pretty much within the time frame tiscali deny me access Gave the new ISP my mac today... i will post again when I find out how good they are. I was merely recommending you take a look at reviews/their website and customer service. Just give them a phone call and you will be impressed, it was really easy and the guy was more than willing to have a normal conversation. Anyways will give an update
Greycap	Posted - 2008.01.09 08:23:00 - [331] Well Ive given Pipex till Wednesday pm to sort it out, if no joy then its MAC code for me...I didnt sign up to Tiscrappy so Im buggered If Im going to have my gaming effected by them
Riggwelter Caldari Drinkers Appreciation Soiciety	Posted - 2008.01.09 13:26:00 - [332] Ive heard of one case of an ISP's customer (think it was Vigrin ADSL reported on Thinkbroardband forums) using the unfair contract terms act to get a refund out of an ISP that repeatedly underdelivered on service. Might be worth thinking about if its true and they wont let you out of the contract.
Mackers UK	Posted - 2008.01.09 17:18:00 - [333] oook, if you are with Tiscali - and you have been for over a year - with the same package - you can run-away... I'm going for Fast.co.uk... Fast - 3 rings - English human - same number for tech-support = great tiscali - 30minutes of music before you hear some noise on the other end that is ment to be a support tech... as soon as you say "Eve" or "Gaming" - you get "Hello? hello? - click as they hang-up... i requested my MAC code - upto 5 days - via e-mail and text'd to my phone (just incase they can't take down details properly)... can't cancel my phone service with them until i sign up for another one (automated apprently)... This is how: I called cancelations - after confirming who i was - they asked how they can help - i replied: MAC code please... Lady asked why - i replied because my unlimited broadband is limited to the point i can't do what i have been doing for 3 years and your solution was to do it out of peak times - which is when i'm either at work or asleep... Lady asked - would you like me to put you through to our technical support <giggling to myself> i replied: your technical support is not worth the wages they are paid... She said my MAC code will be with me in 5 days... plus - i will get charged a whole month - for the 5 days until i get my MAC code... I'm cancelling my DD - so they will have to bill me - that way i pay for what i used/couldn't use... i'll fight the thieving gits for that... Any-hoo - glad this is changing - i'll let you know of any hick-ups... Be strong fellow tisca-cancel-ors - better to leave the dying rat than put up with it... May the force be with you all, Chris "Wooo-Hooo for Fast" Mackers
Mackers UK	Posted - 2008.01.09 17:21:00 - [334] i am sooo proud of myself - i didn't swear...
Nathan Paige	Posted - 2008.01.09 19:47:00 - [335] Edited by: Nathan Paige on 09/01/2008 19:49:05 Im Getting Diconnected bettween 17.00-22.00, then when i try and log in the client say cant connect to server, This has happen to me 4 nights on the run, going to request Mac code form Tiscali, was on NTL,Virgin before and never had problems.. there can go and **** there selfs all these promises and no action. 1 of the worst isp around should of done some research before i got traped, i feel riped off
ShadowMaiden Amarr	Posted - 2008.01.09 20:40:00 - [336] Edited by: ShadowMaiden on 09/01/2008 20:40:31 Greetings, fellow Tiscali user here and tonight have been "Tiscali'd" for the 3rd night in a row. Just had an conversation with Tiscali support (I use the term very loosely) - t - "No Madam, we are not closing port 26000 or in any way restricting access to this game server" me - "then why does my probe port say it is closed?" Silence as this is not on crib sheet t - "we'll have to investigate" So if you would like proof that your ISP is deliberately closing ports go here Port testing from GRC.com Stick the port number in the box at the bottom. My best advice, (as I am doing), find another ISP. If tiscali say you're tied in for 12 months, tell them - they've breached the contract (they are supposed to tell you if they are restricting your service) - that there may be a possible case of fraud (sounds extreme I know, but fraud is defined as "gaining a pecuniary advantage by deception". You could argue that Tiscali are taking your money in return for a service, but intend to limit your access to this service without ever telling you) - write to OFCOM. Well written letters can have an impact. Good luck folks and spread the word i.e. DON'T DO TISCALI Shad.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.09 21:12:00 - [337] You've been wasting your time and money again phoning India.They do not know what's going on. Tiscali have openly admitted they are causing the problems connecting to Eve and they even tell you what they are doing to cause it. There is a technical case number running which you can use to get out of your contract. Just read the thread.
Nathan Paige	Posted - 2008.01.09 22:48:00 - [338] Thx ShadowMaiden, and yes the port was blocked, till 22.00 gmt i could connect again.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.09 23:03:00 - [339] Originally by: Nathan Paige Thx ShadowMaiden, and yes the port was blocked, till 22.00 gmt i could connect again. If you used pingplotter etc you would actually see it was open.
Nathan Paige	Posted - 2008.01.09 23:53:00 - [340] Snaith at the moment im really unhappy with Tiscali, when i see a Tiscali worker its starting to now remind me of a Parking warden, i hope the company burns in hell the more complaints i read the more angry i get. i hope maybe in the future there will be more protection against bad services like Tiscali,
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.10 00:52:00 - [341] Edited by: Snaith on 10/01/2008 00:53:00 Yes that I understand, but I'm sure Tiscali are just the start of an impending trend. Virgin are at it too so we believe. With BT announcing a new TV service themselves for this year we may see THE major supplier impliment the same, rumour has it they were going to do it a while ago, but it got put off. Until some organisation steps in to stop this practice, don't expect it to change, but to spread. Perhaps some more clarity should be given to what the companies traffic shaping policy means, rather like the unlimited up to 8 meg offers, which the wording of, has been now slightly changed. But are people getting what they think they have signed up to. Besides , how do you expect to get up to 8 meg if they are only throwing just over 5 at you in the first place, and then throttle it back to just over dialup.
Mackers UK	Posted - 2008.01.10 09:28:00 - [342] speaking of dial-up - has anyone tried it? wondering if it might be worth a go... That would be a great "youtube" video - demonstrating the "upto 8MB" is worse than Dial-up during peak times... Would be a funny video if you included the phone calls to support as "back ground music"... If you got the skills - get it done - then post the link :P As mentioned above - it is probably the start of a trend - but there are the odd ISP that currently don't give any restraints - FAST.CO.UK seems to be a good choice - but let me try it out before you all rush there... There is a european arguement going on at the moment - Holland for example has one of the best infrastructures - charging less than what we pay - BT still uses infrastructure that has been inplace since the 1940's rollout... go figure... I think tiscali in other countries is ok - (from work clients which vpn - no games on work machines) - it could just be the UK... If your from further afield - let us know... If the european arguement gets to court - expect big changes... Chris "4 days max before i get my MAC code" Mackers...
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.10 10:13:00 - [343] Yes dial up does work, though they charge you for the back up service,
Tropeza Spartan Dynamics Rally Against Evil	Posted - 2008.01.10 14:17:00 - [344] Just to add my 0.02. I'm a Pipex customer, have been for years, and have started getting the same connection problems as everyone else here in the past week. I phoned Pipex customer support who gave me a ticket number and asked for a trace route and speed test when the connection goes again. This is where the rigmarole starts I guess I've been hearing good things about ADSL24, so if this ins't resolved quickly I'll be getting my MAC.
fnar g Filthy Scum The Church.	Posted - 2008.01.10 16:08:00 - [345] Originally by: ShadowMaiden Edited by: ShadowMaiden on 09/01/2008 20:47:16So if you would like proof that your ISP is deliberately closing ports go here Port testing from GRC.com Stick the port number in the box at the bottom, then click "jump to port". On the next page, click "Probe this port" (Blue button at the top left). My best advice, (as I am doing), find another ISP. The GRC port scan just checks if that port is open on your local computer, doesn't necessarily show if it's being blocked by the ISP. A better test is to go start->run and type "cmd". Type in "telnet 87.237.38.200 26000" and see what it does. If you get some garbage text then you're connected, if you get "connection refused" or similar error straight away (e.g. within 1 second) then it's possible the ISP is blocking it. You may not be able to tell the difference between your packets being purposefully dropped and the network being too congested. They don't get there and you don't get any response, telnet will just time out. Good advice about finding another ISP, waiting for my MAC from Pipex now.
j99323188 Minmatar Slacker Industries Cult of War	Posted - 2008.01.10 18:08:00 - [346] another option is to install wireshark (it's free) se that off to capture all traffic going in and out of your network connection and then start the eve client s up and you can follow the packet requests going out and getting no response and then timing out.
Agent Calabar	Posted - 2008.01.10 18:11:00 - [347] Hi I'm new to eve but am having the same problem with tiscali can't connect and message Server Status:Unknown, I'm going to cancel tiscali but so I know what I'm talking about what's a MAC Code ?
Vertex Eisenstein Gallente The Dead Parrot Shoppe Inc. Brutally Clever Empire	Posted - 2008.01.10 19:23:00 - [348] A MAC code is a migration authorisation code which lets you change broadband providers without having to cancel the line and start from scratch. In theory it should happen very quickly and easily, but in practice it is often difficult to get the MAC code out of your old ISP and the new ISP dont migrate you immediately a lot of the time. Luckily Tiscali are actually quite good at giving MAC codes out from what I have read - they obviously get a lot of practice. If you are still inside the time of your contract then try quoting the eve access problem ticket number at them. If that doesnt work I have a phone number of a senior guy, but I'm not giving that out till I am free of them.
Gaernan Vaqar	Posted - 2008.01.10 19:29:00 - [349] Edited by: Gaernan Vaqar on 10/01/2008 19:31:04 Yep, downloaded the Eve trial 3 days ago. First day I was kicked off around 5pm for an hour or two, second day I was kicked off around 6-7pm until 12:30, tonight kicked off at 5pm, not able to connect. I called Tiscali last night about this after doing research on my problems and as usuall the indian Muppets said "LOL NOTHING WRONG HERE MUST BE CCP" I told him I was already expecting that, I directed him to this thread and then I directed him to the official thread about it on Tiscali's official forums and he again reiterated "HURRRR, NOTHING WRONG HERE WE DON'T BLOCK ANYTHING." Tiscali's customer support are brutally stupid and worse yet, Tiscali doesn't care. The main problem is that I pay ú20 a month for my entire package with Tiscali which includes Phone & Internet and for everything other than Eve the package works ust fine and unfortunately I can't squeese more out of my budget to switch services.
Greycap	Posted - 2008.01.11 11:58:00 - [350] Well Ive just heard back from Pipex and there is nothing they can do so have offered me a MAC code...off to find a new ISP
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.11 14:02:00 - [351] Just posted on Tiscali Eve support sticky. Wanting all people with problems to give feed back. Quote "This is just typical. I'm just writing to the team about this (dropping eve) and I received an email from them. Reads as follows: "I have just made some changes that should resolve the issue. Can you please get the customers to retest and get back to us ". Instead of having to post a list of users and ask them to feed back, this concerns all of you in this thread. This is across all network platforms now. I'm keeping my fingers crossed that this is either the end of this or at least somewhere near (but not holding my breath). __________________ Happy New Year Brett Technical Administrator" End of Quote. So please answer the man Tiscali support link replies click here. Please note if you are going onto Tiscali forums for first time you have to register and get a mail back from the support team before you can post. Also make sure you are logging into the forums not just the Tiscali services, they can be different buttons.
Tropeza Spartan Dynamics Rally Against Evil	Posted - 2008.01.11 15:29:00 - [352] Originally by: Greycap Well Ive just heard back from Pipex and there is nothing they can do so have offered me a MAC code...off to find a new ISP This is just a shocking level of support! I'll be expecting the same sort or response from Pipex in that case. Seeing as they are offering you your MAC code are they expecting you to pay for remainder of your contract?
Kaloss	Posted - 2008.01.11 20:23:00 - [353] As a long term Pipex user I started experiencing this problem on Tuesday 8th Jan and have had the same issue every evening this week until after 12 midnight when I have been able to connect on both the occaisions I have tried. I still can not get a connection @8.15pm this evening although there is a suggestion on the Tiscali boards that the problem may be resolved. Never had this problem previously so can only assume that this is as a result of the merging of some policies / technologies / environments since Tiscali took over Pipex. I assume it works during the day but like a large number of Eve players I have to work. Have logged this with Pipex support both by phone and mail but they seem blissfully unaware of the problem despite me advising them that there is an extensive thread on this on the Tiscali Forums. I have even given them the name of the Tiscali technical administrator (Brett) who seems to be genuinely trying to resolve the problem. I don't have access to the Tiscali forums as I only have a Pipex email address so if anybody could x-post this to their forums to let them know that at least some Pipex customers are still experiencing the problem I'd be very grateful.
j99323188 Minmatar Slacker Industries Cult of War	Posted - 2008.01.11 21:12:00 - [354] well what ever changes they have made its not helped this tiscali customer still no connection since the 4th of january at 15:15
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.11 23:11:00 - [355] Originally by: j99323188 well what ever changes they have made its not helped this tiscali customer still no connection since the 4th of january at 15:15 that can't be right as the shaping is intermitent, or follows set hours, it's never permanent, check antivirus firewall, and or an old router if you are using one.
Jonan Amraphenson Eve University Ivy League	Posted - 2008.01.12 01:24:00 - [356] I'm a Pipex customer, and I had this issue for a couple of days before Christmas... it seemed to be fine after that, so I thought it was a one-off, but apparently not- I've consistently lost connection to eve during peak hours every day for the past week, and it is driving me nuts! What's worse, is that I'm not in control of my connection, and there's no way I can change ISP, and so have been forced to resort to paying for http-tunnel, which doesn't seem to be a bad solution ($4.99 a month seemed a bit much, but then I did the maths, and it turned out to be only ú2.62, which isn't that steep), if a little slow. I really hope they fix this soon, they're supposed to be providing unlimited broadband with no bandwidth restrictions, but the fact that I have to pay extra just to be able to use it properly is, quite frankly, appalling. If I was able to, I'd already be asking for my MAC code, and going to a better ISP. But I guess I'm stuck with them Save EVE TV!
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.12 02:04:00 - [357] Originally by: Jonan Amraphenson I'm a Pipex customer, and I had this issue for a couple of days before Christmas... it seemed to be fine after that, so I thought it was a one-off, but apparently not- I've consistently lost connection to eve during peak hours every day for the past week, and it is driving me nuts! What's worse, is that I'm not in control of my connection, and there's no way I can change ISP, and so have been forced to resort to paying for http-tunnel, which doesn't seem to be a bad solution ($4.99 a month seemed a bit much, but then I did the maths, and it turned out to be only ú2.62, which isn't that steep), if a little slow. I really hope they fix this soon, they're supposed to be providing unlimited broadband with no bandwidth restrictions, but the fact that I have to pay extra just to be able to use it properly is, quite frankly, appalling. If I was able to, I'd already be asking for my MAC code, and going to a better ISP. But I guess I'm stuck with them I have asked Brett from Tiscali if he will give pipex people a place to contact him, bearing in mind he's not customer complaints, nor from the same company (organisation maybe), but someone who I believe is trying to help. He would be a brave man to say yes. If you want to know why this is happening look here, wiki whats traffic shaping page Read to "Peer to Peer" section there. and of course the Tiscali thread where he openly says it's that. They do the traffic shaping , we got caught up in the why's. Perhaps blame the torrents, or the TV player downloaders. Whichever way, ccp have said their game is working ok , not their problem. So it's up to us to hassle and get the ISP's to accept gamers are of little harm and let us through. Relentless nagging of anyone who will listen, is my pescription.
Kaloss	Posted - 2008.01.12 09:41:00 - [358] Couldn't connect even after 12 last night - still nada at around 12.30am so missed a skill change . Presumably their "traffic shaping" only switches off when the level of traffic drops below a certain level. Everything fine this morning but have to go out and it will probably be off again by the time I get back. Normally using the weekend to train up lots of short skills this is going to be a nightmare since I suspect the same thing will happen later (I'm assuming this also occurs on weekend evenings?). My trace doesn't look like its going through any Tiscali servers (all Pipex) although my mail is now routed through tiscali servers so it would seem like they have implemented their "traffic management" on the Pipex servers seemingly whilst knowing they had an unresolved issue with online gaming services. Brett can always come take a look on here if he's brave enough...
Freya B	Posted - 2008.01.12 15:00:00 - [359] No need to miss a skill change - HTTP Tunnel set up according to this link can burrow me into Eve every time. It's pitifully slow, you can't fly safely, but at least you can get in to change skills. http://oldforums.eveonline.com/?a=topic&threadID=620747&page=4#107
Darkopteron Nexus Analytics Interstellar Alcohol Conglomerate	Posted - 2008.01.13 00:49:00 - [360] No eve at all today. From when I woke up (3pm) until now (after half 12)... still nothing. This utter incompetence on tiscali's behalf is beyond ridiculous. Everything was working fine a couple of weeks ago, whatever change they've made to their traffic shaping has made my life a nightmare... why can't the just change it back?! As a pipex customer, will I be able to quote the tiscali eve problem ticket number to get out of the contract? I've just about convinced my parents to request the MAC code, I've had enough of this bs.
StormRook	Posted - 2008.01.13 14:55:00 - [361] Darkop Im having same problem with Pipex, just been booted 2.40pm on a sunday what a joke. In answer to your question yes Pipex will give you a MAC code as they are not delivering on the service you have, unlike Tiscrappy they state no limits or traffic shaping in the contract (At least mine) I was told by tech support Friday that I was being given my MAC code due to technical difficulties that THEY CAN NOT CHANGE. Thats your get out. Im just waiting for my MAC now
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.13 17:37:00 - [362] Without a doubt , prob my worst week ever for not being able to connect to Eve. What ever they did at Tiscali has not worked, if anything made it worse.
Kaloss	Posted - 2008.01.13 18:46:00 - [363] Edited by: Kaloss on 13/01/2008 18:49:08 Haven't managed to connect all day since first trying at around 12.15pm today. Absolutely no response from Pipex support since I first reported this fault on Wednesday. Unfortuately not a quick thing for me to change providers due to the long number of (pretty happy) years that I've been a Pipex customer and therefore the amount of work in updating a large number of email addresses - feel completely let down by Tiscali. For a company that has 2.4 million broadband customers (Sept 2007), has a revenue in excess of 670 million euros (2006) and gains approx 66% of its incomes from the UK - all of which will have been increased by its aquisition of Pipex it sure doesn't seem to care about its customers.
Freya B	Posted - 2008.01.13 22:34:00 - [364] Edited by: Freya B on 13/01/2008 22:34:07 It appears that they're also blocking the paid, legal, subscription Napster service. I've used it every day on my 2MB line with no problems for years, until a couple of weeks ago. Now, the "upgraded" 8MB line can't connect me in the evenings. HOW HOW HOW can this be legal? They are selling internet access which DOES NOT ACCESS THE INTERNET!
Jops	Posted - 2008.01.14 05:04:00 - [365] Edited by: Jops on 14/01/2008 05:05:06 no eve at all during the last 10 days or so during peak times, today sunday it refused to log at 2pm. I wouldnt mind but Ive been away round the other side of the world for 3 months so my connection with Tiscali has hardly been used. I say this Scr...w you Tiscali , gonna order my mac tomorrow and cancel, because things arnt goona change,you'll speed hours on the phone talking with people reading a script or telling you you cant play online games during peak times.If you can vote with your feet,just make sure your next ISP doesnt Port Block
Freya B	Posted - 2008.01.14 13:13:00 - [366] I called Pipex today, after having had no reply to the traceroute screenshots that their support staff asked for last Monday. So that's a week in which I haven't heard from them despite reminders. They won't issue a MAC code unless "the technical support department deems that they can't solve the problem". But tech support has no phone number, and they will not state how long it takes before they deem something unsolvable. It could be a week, it could be a year... I'm being completely screwed.
j99323188 Minmatar Slacker Industries Cult of War	Posted - 2008.01.14 15:49:00 - [367] Originally by: Freya B I called Pipex today, after having had no reply to the traceroute screenshots that their support staff asked for last Monday. So that's a week in which I haven't heard from them despite reminders. They won't issue a MAC code unless "the technical support department deems that they can't solve the problem". But tech support has no phone number, and they will not state how long it takes before they deem something unsolvable. It could be a week, it could be a year... I'm being completely screwed. there should be a bit in the contract about it and how long they have to solve things, can not say for pipex but tiscali its section 12.4.2 where they have 28 days to fix is if not you are allowed to break the contract without charge
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.14 18:56:00 - [368] From Tiscali Forums quote "HI, Well, it would seem that the last update did not fix this (no s**t sherlock) . I have reported this back to the team and asked what the next move is. They have been and continue, talks with the vendor on this. When they have the next installment, I'll let you know. This doesn't mean I'll update this thread every 5 mins though! I'm sorry, but the Pipex folks have to stick to the Pipex support process. We can't do anything for them here. I know a few have posted on here already but, as I said, I can't help them. __________________ Happy New Year Brett Technical Administrator Tiscali UK LTD " End of quote. MAC code anyone?
Tropeza Spartan Dynamics Rally Against Evil	Posted - 2008.01.14 19:53:00 - [369] Well tonight I can't login at all. Cue another call to Pipex support and a nice polite chap telling me there is nothing he can do as I'm now routed through Tiscali servers. I forwarded him on my traceroutes and speed test results, which in turn he is sending on to some mystical department to have a look at. All I want to do is play Eve... Is it really that difficult for them? Yes
bone mymonkey	Posted - 2008.01.14 21:43:00 - [370] i know this wont do much and i'll prolly look like a dweeb for doin it but hell i might even complain to crimewatch about tiscali and pipex screwin all there customers over they always seem to get thins sorted out on there...............
bone mymonkey	Posted - 2008.01.14 21:49:00 - [371] Originally by: bone mymonkey i know this wont do much and i'll prolly look like a dweeb for doin it but hell i might even complain to crimewatch about tiscali and pipex screwin all there customers over they always seem to get thins sorted out on there............... hell cant find the email bit for crimewatch so heres a idea for all pipex and tiscali customers.... complain to trading standards about it after all they are breakin the law by not providin us with the service that we're payin for
Kaa Pullani	Posted - 2008.01.15 20:15:00 - [372] well, i've been with Tiscali for 5 years, and I have to say they've been pretty sht from start to now - awful customer service, premium helpline charges, and now this. So why don't I swap ISPs? Well indeed. Unfortunately like most, inertia gets the better of me, but also like most, if they *** me off enough, i'm willing to take on the hastle of changing just to be rid of their cr*ppy services. Clock's ticking...
Lord Jeebus	Posted - 2008.01.15 20:33:00 - [373] Also with Pipex Homecall (Tiscali) since last Feb. It appears they have started blocking port 26000 at 7pm - 11pm each day. This is just the last in a long line of issues and i will be telling them in not uncertain terms that i am switching to Eclipse. They might traffic shape if you use more than the 50gb peak time allowance each month but their FUP states that all they will do is switch you on to a 256k line for the peak period (more than enough to run eve). Not only doing this but i will be bad mouthing Tiscali and Pipex and all their other derivatives to all my customers (i run a home IT support business)
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.15 20:48:00 - [374] Originally by: Lord Jeebus Also with Pipex Homecall (Tiscali) since last Feb. It appears they have started blocking port 26000 at 7pm - 11pm each day. This is just the last in a long line of issues and i will be telling them in not uncertain terms that i am switching to Eclipse. They might traffic shape if you use more than the 50gb peak time allowance each month but their FUP states that all they will do is switch you on to a 256k line for the peak period (more than enough to run eve). Not only doing this but i will be bad mouthing Tiscali and Pipex and all their other derivatives to all my customers (i run a home IT support business) ok they are not blocking the port, don't start with that again, the traffic shaping software is causing the problem, and a lot of people over the last few days are suffering badly. This is not a FUP issue. Eclipse were bought out by another ISP last year , you might want to check who before ranting at Pipex, they may well laugh.
Jack TheSlayer	Posted - 2008.01.15 22:39:00 - [375] heres a question is this traffic shapin thing meant to coz more traffic or reduce it coz my modem triangle thin in bottom corner has been none stop lit up for a good few hours, showin nothin but traffic :(
Hephaesteus Gallente	Posted - 2008.01.15 23:28:00 - [376] Sign here to hopefully give some ISP's a kick up the chuff. Petition to the Prime Minister
Jonan Amraphenson Eve University Ivy League	Posted - 2008.01.16 01:14:00 - [377] Well, I've spoken to someone I know who is a lawyer, and the news could be better. Basically, so long as they say they might filter traffic in their contract (which they do), then they can filter to their heart's content, and no-one can stop them. :( Anyway, signed your petition Hephaestus, but I'm not sure how much the government could do, tbh. As far as I can tell, the only way they can be stopped is by pretty much every customer leaving them, and them going bankrupt. :( Save EVE TV!
StormRook	Posted - 2008.01.16 10:14:00 - [378] Well my MAC code has arrived from Pipex, dug my heals in over contract cancelation fee and not paying it. 3 to 5 days for the switch to Zen
Veldspar Vinnie	Posted - 2008.01.16 11:27:00 - [379] well, like all of you guys, i've had enough of this joke isp. can anyone recommend an online games friendly isp preferably one that has not outsourced its call centres to some 3rd world sh*t hole.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.16 11:34:00 - [380] Edited by: Snaith on 16/01/2008 11:45:28 Originally by: Jonan Amraphenson Well, I've spoken to someone I know who is a lawyer, and the news could be better. Basically, so long as they say they might filter traffic in their contract (which they do), then they can filter to their heart's content, and no-one can stop them. :( Anyway, signed your petition Hephaestus, but I'm not sure how much the government could do, tbh. As far as I can tell, the only way they can be stopped is by pretty much every customer leaving them, and them going bankrupt. :( We were aware that the T and C's covered Tiscali, we use the fact that it's recognised as a technical issue and their "28 day should be fixed" or you can leave clause as our way out. For the first time on the Tiscali Forums I saw a reply to a customer who states he only uses his connection for playing games on his macbook which is now no good and he wanted his MAC code. They actually quoted T and C's at him which realistically was saying traffic shaping was no reason to be able to get out of his contract. Link to posts click here Talk of moving him to their business account as a way round it, shows they can let gaming traffic through at peak times does it not.
Vindol	Posted - 2008.01.16 13:17:00 - [381] Edited by: Vindol on 16/01/2008 13:19:21 I wouldnt put too much hope on moving to a business contract fixing it. Whenever i try to connect from work (yes it is business contract and my boss is stupid) mainly fridays its fine until about 2pm GMT and then bang no more eve server. To be honest if they get bolishy i would start quoting the unfair contract acts at them. They cant have a contract that says you pay us money we provide what we like when we like how we like without some contract terms to balance the contract to be fair to the consumer also.
Hephaesteus Gallente	Posted - 2008.01.16 17:01:00 - [382] Originally by: Jonan Amraphenson Anyway, signed your petition Hephaestus, but I'm not sure how much the government could do, tbh. As far as I can tell, the only way they can be stopped is by pretty much every customer leaving them, and them going bankrupt. :( Thanks for signing every little helps. if we get enough maybe the Government will force ISP's to be a little more consumer friendly. Btw it's not my petition, but one I support
Shpuntik Invicta.	Posted - 2008.01.16 18:30:00 - [383] This problem has been on going for about a year now and it is a joke by looking at there forums that they "can't" do anything about it even though its been put on there forums that they are shaping traffic. best thing to do would be getting out as they don't seem to be getting there fingers out and doing anything about it anytime soon. I personnally am writing to OFCOM while attaching there complaints departments e-mail address so they may actually do something as well as making OFCOM aware incase I encounter any problems on the way.
StormRook	Posted - 2008.01.16 20:03:00 - [384] Signed :)
Riggwelter Caldari Drinkers Appreciation Soiciety	Posted - 2008.01.16 20:12:00 - [385] Signed This bit of advice from the OFT would seem to indicate Tiscali dont have a leg to stand on regading their contract. Though you will obviously be in for a fight should you wish to use it. Linkage
LeedsLad	Posted - 2008.01.16 20:56:00 - [386] I am on holidays from Australia and have now had to deal with Tiscali and I am really glad they are not in Oz. I think the only way you are going to get Tiscali to take this problem seriously is to submit a class action against them for breach of contract. It has been about 5 months since this problem has started from what I have seen in various forums. So if any of the people out there that have this problem are lawyers or have friends or relatives that are lawyers I would start rounding up affected parties cause from the sounds of it there are alot. It seems the main reason for this is because Tiscali don't want to spend the money on upgrading there network so during peak times they need to throttle traffic that isn't web browsing. This seems to affect EVE and PSN mainly. They seem to scrimp in many places and tech support is another area. I was kept on the phone by them while they tried to test my line (which you can'y do while it is in use). After telling the lady on the phone 3 times I am using the line she decided it would be a good idea to let me hang up and call again. I also read a post about a Tiscali tech support person asking what version of windows there PS3 was running. I have only had to deal with this company for 2 weeks and I am already able to complain this much about them. I don't know how most of you guys have been able to put up with this problem for 5 months. Luckily for me I go home next week back to trouble free internet. Good Luck Everyone.
Zuldjan Scare Tactics Cult of War	Posted - 2008.01.16 21:25:00 - [387] Yup, for the last 3 days ive wondered what the hell was going on, thought i had an issue with comp overheating or somethin, then though it strange that it was occuring the same time every night, although comp had been on all day, but 2nite log on at 8 when comps been off all day and low and behold nothing. Then i realise, TISCALI ** *** monkey ** (where there are *'s, plz insert appropriate expletive term. Im goin back to uni in jst over a week, my peak playing time has and always will be 7pm-12, so that my eve career well and truly stuffed. I like others cant so easily change isp. Guess ill need to work a new sleep pattern out, uni 9am-5pm, sleep 6pm-11pm, play eve 11pm-4am, sleep 4am-7am..... Z
JohnTheBaptist Astronomic Influence	Posted - 2008.01.16 22:26:00 - [388] Well I just put in a complaint at OFCOM here: Linkage They don't handle individual complaints, but keep an eye on how many they get for certain companies, so I figure it cant hurt to add a few more to the tiscali pile.
Fatsam Madhatters Inc. Enuma Elish.	Posted - 2008.01.16 23:53:00 - [389] I regularly suffer from Tiscali blocking, but this week has been the worst I have known. I haven't been able to log on a single night (7pm to after 12am) and can only get on in the morning before I go to work. Before it used to be for shorter periods and I could get on for a hour late at night for essential tasks and skill changes. Of course my character has finished a long skill.... ;)
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.17 18:00:00 - [390] Just hit the tiscali forums. Quote "Can you give me an indication of the number of Pipex that are having a problem please. Someone here wants to know. thx __________________ Happy New Year Brett Technical Administrator Tiscali UK LTD " End of quote So Pipex people get your name on this thread please, so I can pass it on. Do not stop the pressure! tiscali forum link
Freya B	Posted - 2008.01.17 18:20:00 - [391] Pipex here. I was "upgraded" from the 2MB business link to a 8MB consumer a few weeks ago, i.e. Tiscali. Since then Eve and Napster won't connect between 4pm and 11pm or so.
Kinsban'Enthis	Posted - 2008.01.17 18:29:00 - [392] Originally by: Snaith Just hit the tiscali forums. Quote "Can you give me an indication of the number of Pipex that are having a problem please. Someone here wants to know. thx __________________ Happy New Year Brett Technical Administrator Tiscali UK LTD " End of quote So Pipex people get your name on this thread please, so I can pass it on. Do not stop the pressure! tiscali forum link Hiya, PIPEX user here. Been having this problem ever since upgrading from my 2MB to 8MB Max connection beginning of November last year. So you could happily advise them of me havig a problem. Thanks me Signature
Eveliegh	Posted - 2008.01.17 18:39:00 - [393] Exactly the same problem. Am a Tiscali user, and they upgraded my account from 2 to 8mb. Since about Christmas I've had no Eve, unless i play After midnight (00:00 GMT, or during work hours)
Britannica	Posted - 2008.01.17 20:12:00 - [394] I am currently on tiscalis 2meg option and have occassional problems with eve during peak times. a friend of mine who uses the 8meg option cant access eve tabula rasa or several other online games. about a month ago he noticed a post on the tiscali forums where one of their tech guys admited they block port 26000 limit bandwidth through gaming ports at certain times he is currently looking into switching to virgin media for his internet due to the high recomendations of customer service, at the moment I am looking into doing the same thing as for a couple of ú more I get double the speed I am on now and 100s of times better customer service
Tropeza Spartan Dynamics Rally Against Evil	Posted - 2008.01.17 20:16:00 - [395] Originally by: Snaith Just hit the tiscali forums. Quote "Can you give me an indication of the number of Pipex that are having a problem please. Someone here wants to know. thx __________________ Happy New Year Brett Technical Administrator Tiscali UK LTD " End of quote So Pipex people get your name on this thread please, so I can pass it on. Do not stop the pressure! tiscali forum link I'm a Pipex person and wishing I wasn't!
Stegnat Gless	Posted - 2008.01.17 20:34:00 - [396] Long time Pipex customer. (8Meg since April last year, so 3 months left on contract) I have not (yet) experienced the major disruption noted by others. However, between 8pm and 9pm last Sunday (13th), I did experience a few instances where I lost connection to Eve and was unable to log in for about 10 minutes (could not establish connection). tracert did not show any problems. This is the only occasion so far that could be explained by traffic shaping. Earlier the same weekend I also had problems establishing and maintaining the network link (but not the connection to the exchange), taking 10 minutes for it to connect. Tech support admitted to connection problems at the time. Based on my recent experiences, I am guessing at the following events - Sometime over the Christmas period Tiscali migrated me from the Pipex exchange hardware to Tiscali's (or reconfigured the Pipex hardware) at my local exchange. So, since Christmas, my traffic is routed over Tiscali networks rather than Pipex. At that time, my IP Profile got set to about 1Mb downstream - I got that fixed within a few days. Since then, I've had more connection issues (line, network and Eve) in two weeks than in all the previous nine months. Would I be correct that people's experiences could vary according to which exchange they use?
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.17 20:40:00 - [397] Originally by: Stegnat Gless Long time Pipex customer. (8Meg since April last year, so 3 months left on contract) I have not (yet) experienced the major disruption noted by others. However, between 8pm and 9pm last Sunday (13th), I did experience a few instances where I lost connection to Eve and was unable to log in for about 10 minutes (could not establish connection). tracert did not show any problems. This is the only occasion so far that could be explained by traffic shaping. Earlier the same weekend I also had problems establishing and maintaining the network link (but not the connection to the exchange), taking 10 minutes for it to connect. Tech support admitted to connection problems at the time. Based on my recent experiences, I am guessing at the following events - Sometime over the Christmas period Tiscali migrated me from the Pipex exchange hardware to Tiscali's (or reconfigured the Pipex hardware) at my local exchange. So, since Christmas, my traffic is routed over Tiscali networks rather than Pipex. At that time, my IP Profile got set to about 1Mb downstream - I got that fixed within a few days. Since then, I've had more connection issues (line, network and Eve) in two weeks than in all the previous nine months. Would I be correct that people's experiences could vary according to which exchange they use? I think that would be about right, I too was happy for years, with Tiscali, 'til I got my free UPSODDINGGRADE
Kaloss	Posted - 2008.01.17 20:43:00 - [398] Pipex here No connection in the evenings since 8th Jan (perhaps relating to a reconnection 30 hours prior to that). Connection okay on the days I've tried from around 12.15/12.30AM. Not tried during the day. Was on Saturday morning. Off Saturday afternoon and Sunday afternoon / evening. No problems running a trace to the server and I "appear" to only be going through pipex hops (nothing labelled tiscali anyway)
Tropeza Spartan Dynamics Rally Against Evil	Posted - 2008.01.17 22:38:00 - [399] I called Pipex technical support again this evening after not receiving a callback, and had a right go at them. The support rep escalated everything to the manager and senior support staff and they upped the priority. The rep also wanted any other Pipex customers to call support, get a ticket number, provide them with tracetroutes/speedtests and have it escalted. If this goes nowhere the next stop is making an official complaint in writing and contacting Ofcom.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.17 22:45:00 - [400] Originally by: Tropeza I called Pipex technical support again this evening after not receiving a callback, and had a right go at them. The support rep escalated everything to the manager and senior support staff and they upped the priority. The rep also wanted any other Pipex customers to call support, get a ticket number, provide them with tracetroutes/speedtests and have it escalted. If this goes nowhere the next stop is making an official complaint in writing and contacting Ofcom. Yep I think the most used words said in the frustration post department are, Watchdog, Ofcom, Oftel, as a great smiting weapon they will cower from. Truth is, few people do it, and it takes coordination and repeated pressure to get somewhere. Oh and of course lawsuit lol.
sgtraingt	Posted - 2008.01.18 00:25:00 - [401] The tools are their if the lemmings of this world choose not to use them. If you choose to be uninformed and not use them dont laugh at those that do. I was with Nildram for 4 year and very happy as soon as Tiscali put in the bid and it was accepted i regquested my MAC and left to Zen. I was in Canada at the time. Knowledge is power if you arent prepared to put the time in to protect yourself from poorly run companies no one else will. Im an FA alt CA said SO.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.18 01:38:00 - [402] Originally by: sgtraingt The tools are their if the lemmings of this world choose not to use them. If you choose to be uninformed and not use them dont laugh at those that do. I was with Nildram for 4 year and very happy as soon as Tiscali put in the bid and it was accepted i regquested my MAC and left to Zen. I was in Canada at the time. Knowledge is power if you arent prepared to put the time in to protect yourself from poorly run companies no one else will. Thanks for this informative post. As usual a look at a post or two above responder, glad you enjoyed yourself, you really helped a lot. If these stickies and sim run threads are not about making people aware, of new and ongoing issues then I'm a baboon swinging through the trees with a banana shoved up me ass.
Tropeza Spartan Dynamics Rally Against Evil	Posted - 2008.01.18 11:05:00 - [403] If the only way to resolve this is dragging in official bodies then that is what I will do. I can't afford to buy out the rest of my contract and want to play Eve, so honestly I have little choice! The principle of getting what you pay for applies very much in this matter, and at the moment I'm not.
VelvetJones	Posted - 2008.01.18 11:34:00 - [404] Hello Peeps, Ive been trying to get outta my contract with these devils for the last couple of days, unfortuntely they are saying im tied in for 8 months and will not be able to get out without paying 170. After complaining all i got was Pipex will offer a fair use policy to all customers; this has been implemented so that we can deliver a broadband service that is fast and reliable to all our customers. This is covered within your terms and conditions under section 5.11 ôWe operate a Fair Usage Policy (FUP) to protect the quality of service that We provide to You and Our other customers. If We believe that Your use of the Broadband Service is adversely affecting Our network (or any part of it) or Our other customers We reserve the right to manage or regulate Your usage in accordance with the FUPö. There are other factors that can contribute to you not getting the speeds and connection to certain sites that you expect during peak hours, this can be due to the contention ratio at the exchange but also other factors including the capacity of the remote site you are accessing (online gaming network.) I appreciate your personal experiences seem to highlight some inconsistencies within the performance of our support area but I can assure you that we will keep this in mind as we continue to mould and improve our service in line with our vision of an excellent customer experience. To conclude, As Pipex is providing you with a broadband service, I will not be wavering any cancellation fees should you choose to leave Pipex. Unlike tiscali we have no forum to hammer them on can we get a list of all the pipex user together that have the problem so we can send in some kinda mass complaint that they might pay attention too or at least say there is a problem, drop me line if you are onboard
VelvetJones	Posted - 2008.01.18 11:36:00 - [405] I sent them another email with regards to it not being the exchange and there traffic shaping there reply was: From your correspondence you are aware that you have been migrated over to the Tiscali network. Tiscali have released a press statement advising that this is a known issue with regards to online gaming on there network. Tiscali are looking into resolving this matter, but currently do not have a time scale of when this matter will be fixed. If you require any updates with regards to this matter you would need to contact Tiscali directly. On the 15th January you were advised by our technical support team that Pipex do not block any ports on there network. Pipex have rights to traffic manage there network and if on some occasions traffic manage individuals, this is covered within our terms and conditions under section 5.12 "We reserve the right to manage Your Traffic across Our network. This may involve restrictions to Your Broadband Service including, but not limited to, reduced connection speed, restriction of æpeer to peerÆ downloading or imposing specific usage limits. These restrictions maybe used singularly or in conjunction with others. We reserve the right to deploy network Traffic management measures at anytime without notice. We undertake to use network management to deliver a fair service to you. If Your use of the Broadband Service continues to adversely affect network integrity or cause network degradation, we also reserve the right to terminate the Broadband Service even if You are within Your Minimum Term". Pipex have informed you of the fair use policy when signing up for this service. At present your account is not being traffic managed, if Pipex deem this is necessary, you will be contacted prior to further restriction being applied to your line. As stated above Pipex have the rights to manage there network to make it usable for all customers. When regrading your account, you renewed your contract and agreed to our terms and conditions Within the contract Pipex advises that we have the rights to traffic manage our network. To conclude, as advised in my previous correspondence, due to Pipex providing you with working broadband service, I will not be wavering the cancellation fees on your account with your request for a mac code. Im now trying to get out with the fact thats it not there FUP blocking me but infact tiscali network which i did not sign up with in the first place, the fella im taking to has some serious balls though and i dont place much hope in it i shall have to try CISA S
Freya B	Posted - 2008.01.18 12:22:00 - [406] I'm with Pipex. I have been entirely unsuccessful at getting a callback, email back, or anything since 9th January when I first complained. I called again this morning, and they gave some rubbish about not being able to find my email support PSN reference number, or even my email address have ever sent anything there. It is allegedly impossible to phone the support staff who would receive the emails. All they suggest is writing a snail mail letter to a UK office: Customer Relations Pipex Internet Ltd Pipex House 4 Falcon Gate Shire Park Welwyn Garden City Hertfordshire AL7 1TW I can see the b******s on Google Earth, I just can't contact them. Anyone fancy a day out with pitchforks?
VelvetJones	Posted - 2008.01.18 13:51:00 - [407] Why not give the bloke im talking to a bit of a going over Ryan Sadler Customer Relations Executive Pipex Internet Ltd Phone: 08712 22 55 50 His reply to my tiscali issue was Pipex are providing you with a broadband service, Pipex are within there rights under are terms and agreement which you have agreed to to traffic manage our network. With further investigation and speaking to Tiscali, Pipex have were recently informed of this issue. Pipex have only recently starting migrating customers onto there network and were not aware of these issues before hand, even so this would not be in breech of our contract with you. With the purchase of Pipex by Tiscali, a business decision was made to transfer Pipex customers onto the Tiscali Network. Pipex customers are made aware Within our terms and conditions that changes of the provisioning of the broadband service may change, this is specified under section 4.1 "We want to offer You the highest level of service that We are reasonably able to achieve. In order to do so we will utilise different technologies and network topographies to deliver the Broadband Service to You. The different technologies and networks may be operated by different member companies". I apologise were currently unable to archive your expectations of the broadband service. Although I empathise that this may not be the complete resolution to your complaint that you had hoped for within your correspondence, I regret to advise you that this is the final Pipex response. Should you wish to persue this complaint further you will need to contact our Ombudsman, CISAS. Details of how to achieve this can be found within our code of conduct (available on our website at www.pipex.co.uk/legal). So its off to the CISA S hopefully i can get some love there. CISAS 24 Angel Gate City Road London EC1V 2PT Email: [email protected] Tel: 020 7520 3827 Fax: 020 7520 3829
Freya B	Posted - 2008.01.18 14:55:00 - [408] Shame. I notice that www.pipexsucks.com and www.tiscalisucks.com have both been registered by themselves.
Riggwelter Caldari Drinkers Appreciation Soiciety	Posted - 2008.01.18 15:01:00 - [409] Edited by: Riggwelter on 18/01/2008 15:05:41 Edited by: Riggwelter on 18/01/2008 15:02:17 Originally by: VelvetJones His reply to my tiscali issue was Pipex are providing you with a broadband service, Pipex are within there rights under are terms and agreement which you have agreed to to traffic manage our network. With further investigation and speaking to Tiscali, Pipex have were recently informed of this issue. Pipex have only recently starting migrating customers onto there network and were not aware of these issues before hand, even so this would not be in breech of our contract with you. With the purchase of Pipex by Tiscali, a business decision was made to transfer Pipex customers onto the Tiscali Network. Pipex customers are made aware Within our terms and conditions that changes of the provisioning of the broadband service may change, this is specified under section 4.1 "We want to offer You the highest level of service that We are reasonably able to achieve. In order to do so we will utilise different technologies and network topographies to deliver the Broadband Service to You. The different technologies and networks may be operated by different member companies". I apologise were currently unable to archive your expectations of the broadband service. [/quote So basically there using the excuse there are traffic managing you even though they didnt know they were doing it until you told them they were doing it.
Freya B	Posted - 2008.01.18 20:43:00 - [410] Edited by: Freya B on 18/01/2008 20:43:24 Edited by: Freya B on 18/01/2008 20:43:10 I've had a thought. If I ask BT to install a whole new phone line, I could get a new ISP and then cancel the old phone line, thus sending Pipex into the f****** void as they deserve? Any idea if that is practical, or would I still be liable to pay Pipex the remainder of the contract, even if the phone line it's attached to doesn't exist any more?
Kaloss	Posted - 2008.01.18 21:21:00 - [411] Edited by: Kaloss on 18/01/2008 21:22:25 Originally by: Freya B I've had a thought. If I ask BT to install a whole new phone line, I could get a new ISP and then cancel the old phone line, thus sending Pipex into the f****** void as they deserve? Any idea if that is practical, or would I still be liable to pay Pipex the remainder of the contract, even if the phone line it's attached to doesn't exist any more? I don't think it would negate the contract. Your BT phone line will also cost for installation (approx ú160 I think) unless you can think of a way around this. I do not have any legal experience but I seriously doubt they can enforce their contract over this. Tiscali have acknowledged on their forums that this is a fault caused by their traffic management software and is nothing to do with their FUP. In acknowledging this and documenting their attempts to "fix" the problem they are admitting it is a fault and not expected behaviour. I'm not in contract so am not in the same position. If I was under contract and wanted to leave, I would be putting the facts of this in a recorded delivery letter to the highest person I could reach in both Pipex and Tiscali - the UK CEO of Tiscali can be found in the companies last published accounts.
j99323188 Minmatar Slacker Industries Cult of War	Posted - 2008.01.19 08:35:00 - [412] Edited by: j99323188 on 19/01/2008 08:44:30 Originally by: Freya B Edited by: Freya B on 18/01/2008 20:43:24 Edited by: Freya B on 18/01/2008 20:43:10 I've had a thought. If I ask BT to install a whole new phone line, I could get a new ISP and then cancel the old phone line, thus sending Pipex into the f****** void as they deserve? Any idea if that is practical, or would I still be liable to pay Pipex the remainder of the contract, even if the phone line it's attached to doesn't exist any more? may be not a good idea but pipex do state "we also reserve the right to terminate the Broadband Service even if You are within Your Minimum Term". so start downloading 24/7 until they warn you keep going and they may cancel the contract or find something else that will p*ss them off enought to cancel if for you also i posted here a while ago http://www.tiscali.co.uk/forums/showthread.php?p=1798690#post1798690 with packet traces etc and i did one test of just using eve and teamspeak over a 4 hour period and it only used 30mb of traffic so you could also try the argument its less intrusive than youtube etc .
YellowMoon eXceed Inc. eXceed.	Posted - 2008.01.19 19:24:00 - [413] I've just complained to Watchdog, as have a number of others. I thing we need more numbers to get them to notice, but if all of you can add a few words regarding this problem to: http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/contact_index.shtml Then we might get somwhere. Can you also state the problem is regarding Pipex AND Tiscali as the parent company.
Harlequ1n FireTech Pure.	Posted - 2008.01.19 20:10:00 - [414] For anyone suffering these issues, please contact Ofca in game. He has just talked me through setting up a secure ssh tunnel to his server and I can access Eve through this tunnel. He is willing to set this up for other users for a small amount of isk each week, so drop him a line and hopefully this will get you through until you can change isp
Black Spartan	Posted - 2008.01.19 23:03:00 - [415] Originally by: Harlequ1n For anyone suffering these issues, please contact Ofca in game. He has just talked me through setting up a secure ssh tunnel to his server and I can access Eve through this tunnel. He is willing to set this up for other users for a small amount of isk each week, so drop him a line and hopefully this will get you through until you can change isp its a great idea in principal, i have had 2 friends doing this for me for a couple of months now, problem is the first time it worked for about a month then stopped making a difference, the second time it lasted 1 night, so they are obviously on to this little trick, god knows how but eh...... although i posted a while ago , page 2 i think lol i couldnt bring myself to read the other 13 pages. i have just finished my contract period with tiscali (thank god) so ima switch to a new isp asap.... does anyone have any suggestions ? im looking for 8meg unlimited dl.... keep up the fight guys !
Ofca	Posted - 2008.01.19 23:53:00 - [416] Black Spartan, do you still have the problem and old solutions stopped working? I would be willing to let you try without any costs just to see if my solution is better. After today's experiments I can confirm that problems are due to some L7 filtering/traffic shaping; problems persisted until traffic has been encrypted. Contact me in-game if you wish. :)
Stellatrader	Posted - 2008.01.20 14:39:00 - [417] Edited by: Stellatrader on 20/01/2008 14:40:37 I was checking Domain names and some 1 has made this site about Tiscali lmao http://tiscali****.co.uk/ Linkage
Vertex Eisenstein Gallente The Dead Parrot Shoppe Inc. Brutally Clever Empire	Posted - 2008.01.20 15:05:00 - [418] Edited by: Vertex Eisenstein on 20/01/2008 15:05:39 I'd just like to say that Tiscali are quite right when they say that they are not blocking a specific port. If they were then connecting through an alternate port would work and it does not. The alternate port eve can connect through is the WoW port, and WoW players do not seem to have problems with Tiscali. What Tiscali are doing is using "deep packet inspection" technology. This examines the header and contents of packets and prevents their progress if it fits the profile of P2P data (or whatever rules they have set). wiki The rules they have set block Eve and a number of other apps.
Lady Fuyya Minmatar Ever Flow Knights Of the Southerncross	Posted - 2008.01.20 17:59:00 - [419] Pipex user here. I have been suffering all the problems mentioned above regarding disconnects, only being able to use eve at certain times. Numerous questions, who would be the best ISP to move to, keeping in mind I am a Uk resident? I have never had any problems with pipex in about the 4 years being with them... its only eve thats causing the problems... jack eve in after nearly years of playing? dont want to but thinking about it... whats ccp doing about this? have any of the gamer mags showed any interest in highlighting this problem? thanks for reading. Fu o7
Zenith Bane Intercommercial Aerospace Retail United Stations	Posted - 2008.01.20 18:41:00 - [420] Edited by: Zenith Bane on 20/01/2008 18:46:00 Add me to the ever-growing list of Tiscali customers not being able to get onto EVE at peak times. I've emailed customer support but I'm not expecting anything more than either: -It's your fault -It's BT's fault -Please look at our useless FAQ's that you probably already have but we don't care we have your money. EDIT - Just as a cross-check, I tried running KC Easy and I couldn't connect to any of the networks. Cheers Tiscali!
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.20 19:00:00 - [421] Edited by: Snaith on 20/01/2008 19:00:11 Originally by: Zenith Bane Edited by: Zenith Bane on 20/01/2008 18:46:00 Add me to the ever-growing list of Tiscali customers not being able to get onto EVE at peak times. I've emailed customer support but I'm not expecting anything more than either: -It's your fault -It's BT's fault -Please look at our useless FAQ's that you probably already have but we don't care we have your money. EDIT - Just as a cross-check, I tried running KC Easy and I couldn't connect to any of the networks. Cheers Tiscali! I was just a bit too late to edit and add your name. tiscali eve sticky click here If it is not moderated.
craygan Minmatar Kamikaze Pi Wats	Posted - 2008.01.20 20:50:00 - [422] quoting gm.....(08/07/2007) Players using Tiscali as their ISP seem to have problems connecting or staying connected to the server, this is a problem known by Tiscali and they are working on it. ------- are they fuk, 6 months on and it still aint fixed. i pay ccp for a service, o and not being able to connect is hardly a service...... ok Tiscali are the biggest pile of *** going, but as far as i am concerned it up to ccp to make a stand against this isp.. (it is blocking there product) and fix this. like many i am changing my isp, but this is not the point ccp should be doing there best to keep there paid for product availble to all. did i mention that tiscali users have no problem conecting to WOW, maybe we should all just subscribe to that instead... ok its rubbish but atleast i could play it. yes I know IÆm a dyslectic illiterate monkey. please donÆt waste my time with none constructive criticism
Freya B	Posted - 2008.01.20 21:28:00 - [423] Actually, I'm with you there. I don't understand why they're happy to lose players through this. I did say that I'd probably have to suspend my subscription, and it was "OK, sorry. It's down to your ISP". If I ran a shop, and the road leading to that shop was permanently closed, I'd be making more of a fuss about it.
Smithy 7 Gallente Caduceus Corp	Posted - 2008.01.20 21:36:00 - [424] Just got my MAC from Tiscali. They asked why i wanted it so i told them flat. They are ****e and don't deserve my money. I also got the "we are sorting it but give us a few weeks" response from their Customer nonservice team. The more people who vote with their feet the better.
Riggwelter Caldari Drinkers Appreciation Soiciety	Posted - 2008.01.20 22:11:00 - [425] Originally by: craygan i pay ccp for a service, o and not being able to connect is hardly a service...... ok Tiscali are the biggest pile of **** going, but as far as i am concerned it up to ccp to make a stand against this isp.. (it is blocking there product) and fix this. CCP dont have a contract with Tiscali you do if you feel so strongly take them to a small claims court. 6 months x subs + 6 months x tiscali fees assuming you been affected. When they lose they might up the priority on a fix.
Chopperking	Posted - 2008.01.20 22:30:00 - [426] I'm a Pipex customer (for several years) and am also having this problem, been chasing it for a few weeks, no better, not been able to connect to Eve during none working hours since new year. Please add my name to the Tiscali list, not getting anywhere with Pipex.
Ofca	Posted - 2008.01.21 00:00:00 - [427] You can't expect CCP to do anything with this. No matter how and what you think, they are not the side of the problem that exists between you and Tiscali. Do you expect CCP to change their client-server protocol (that's what would have to be done to fix the problem without involving Tiscali) because some ****ty ISP is trigger-happy with L7 filtering? Three solutions are: 1) you change ISP 2) you quit playing EVE 3) you look for a workaround. Personally I feel 1) is best, but I have 3) for you if you can't change your ISP for some reason. Look earlier in the thread, or on http://eve.75.pl/ - I however feel that you should vote with your money and move elsewhere. Filtering by ISPs is getting really bad and letting them do that will just make things worse. Just don't blame CCP for this, or their inaction - there is not really much they can do.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.21 00:27:00 - [428] Originally by: Ofca You can't expect CCP to do anything with this. No matter how and what you think, they are not the side of the problem that exists between you and Tiscali. Do you expect CCP to change their client-server protocol (that's what would have to be done to fix the problem without involving Tiscali) because some ****ty ISP is trigger-happy with L7 filtering? Three solutions are: 1) you change ISP 2) you quit playing EVE 3) you look for a workaround. Personally I feel 1) is best, but I have 3) for you if you can't change your ISP for some reason. Look earlier in the thread, or on http://eve.75.pl/ - I however feel that you should vote with your money and move elsewhere. Filtering by ISPs is getting really bad and letting them do that will just make things worse. Just don't blame CCP for this, or their inaction - there is not really much they can do. You can also nail a 300 name list of people on their forums and see if they ignore it.
Ofca	Posted - 2008.01.21 01:18:00 - [429] I did mail some people, thanks for suggestion. Not from the forum tough, somebody made a list elsewhere - would be pointless to mail people from the forum, since they can read it without bothering them directly. Are you somehow offended by this? Not sure what to make from your post.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.21 02:23:00 - [430] Originally by: Ofca I did mail some people, thanks for suggestion. Not from the forum tough, somebody made a list elsewhere - would be pointless to mail people from the forum, since they can read it without bothering them directly. Are you somehow offended by this? Not sure what to make from your post. No I just nailed a 300 name list of disgruntled Eve users in the Tiscali forums, it was my option 4
Ofca	Posted - 2008.01.21 02:53:00 - [431] Oh, if you mean the list from tiscali.co.uk forum, then that's the list of people I contacted.
N4PALM Caldari Annihilative Intention. space weaponry and trade	Posted - 2008.01.21 06:40:00 - [432] Edited by: N4PALM on 21/01/2008 06:43:41 Those who have recieved the eve mail about contacting Ofca for a so called solution to the not being able to connect issue. Sorry Ofca but I recommend users dont do this. Ofca is cashing in on yr troubles and it may not even be safe for you to do so. This looks to me to be him setting up a proxy, and thats all good but... You dont know who he is, do you really want your EVE traffic going through his server which includes yr login password. AND why pay isk to this guy for this service when there are free alternatives out there already. If you read these various Tiscali related threads you will know this. I posted the following solution on these very forums months ago, it was the only way I could connect at the time. (For a permanent solution leave Tiscali FFS its not hard to do, do it already, Tiscali suck) HTTP-Tunnel Is a free app that will solve your problems. I was using this program for months before I finally left Tiscali for a better ISP. There is also a paid version of HTTP-Tunnel that gives you a higher bandwidth service which I also used to pay for, costs soemthing like ú2.50 per month and you can pay by paypal. So you have the option of a reliable service that works already and you would be dealing with a proper company not just some guy on EVE that you dont know. P.S. I realise Ofca is probably just trying to help, and it may well be genuine, but that doesnt mean you shouldnt be cautious of such offers. --- I'm in yr posts dleetin all yr sigs - Cortes Fight the power! - Cortes
Ofca	Posted - 2008.01.21 08:59:00 - [433] Please do not spread hoaxes and your so called "ideas" if you don't have a trace of knowledge on the topic you're bashing me on. All EVE traffic is end-to-end encrypted, there is cryptographically sane way for me to view legibly or change any traffic between client and server or vice-versa. My alternative and solution is also free money-wise and much faster and more stable than your solution. Now we all have things straight.
Harlequ1n FireTech Pure.	Posted - 2008.01.21 09:12:00 - [434] This method of SSH tunneling is often used to encrypt firewall management traffic . If its secure enough to pass stringent audits from large financial institutions, then its secure enough for my Eve traffic. This solution is real money free, has no bandwidth restrictions and works. What bandwidth does the free subcription of http-tunnel get? I don't see why Ofca shouldn't receive something for putting this solution together, taking you through getting it working, giving up his bandwidth and ensuring that his equipment is always on.
Ofca	Posted - 2008.01.21 09:59:00 - [435] Harlequ1n, while you're mostly right, it doesn't work exactly this way. Traffic is encrypted between you and me only, but I can still view it unencrypted on my side. That said, unencrypted traffic is encrypted itself by the eve-client, so to put it simply: there are two layers of encryption, first one is decrypted on my server, second on CCP server. I could easily look beyond first encryption layer, but not beyond second. Your passwords, pew pew traffic and other oh-so-important things are safe from my oh-so-nosy self. ;p PS. Why there are two stickies on the same subject? :)
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.21 10:05:00 - [436] I pressume one of the stickies was in another section , like general discuss, and got moved here so the info wasn't lost.
Harlequ1n FireTech Pure.	Posted - 2008.01.21 15:38:00 - [437] Light at the end of the tunnel? http://www.theregister.co.uk/2008/01/21/tiscali_itunes_blocked/
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.21 16:25:00 - [438] Tiscali latest Quote "Some changes were made to the service on Friday evening. Can I please have some feedback from the following people: Dash Decent rattyy2 jammcd649 Eleanor N4PALM beano-ni billboii poonfish Mawbster merts Jinlea gpd P_G ErikaCorbett geedee242 cmkes gimmepatience BigG jjgr123 Tranquil Damicles Curlio nick7 chopki Jereb93 Deltawar doogs10 chrislen k.kotara __________________ Regards Brett Technical Administrator Tiscali UK LTD " End of quote. Tiscali forum link click here. Or leave a message here to pass on as, some people have been banned for creative uses of the English language and strange things to do with body parts
elohllird Destructive Influence Band of Brothers	Posted - 2008.01.21 16:39:00 - [439] on the phone with the feckers now... getting my mac code when they answer the ****in phone the useless bastards
Mackers UK	Posted - 2008.01.21 17:14:00 - [440] I cancelled tiscali - 3 days got MAC code - went for Fast.co.uk... Last friday night - no internet - called Fast.co.uk - 2 rings - spoke to the guy - he said - yes - you are with us now :) He gave me my details - which were stuck in my hotmail account (no net - no mail)... Entered the garbled username and password into my netgear - kaaa-pow online... I had an IP change on Sunday night - other than that - no outage - no "server could not be fouond" or "client didn't perform the secure handshake in the required time" messages :) Missus and I on 2 machines - on EVE - no issues :) Plus - my router says i now get 3.7 download - better than tiscali - who gave me 1mb :) If you are with Tiscali - just leave - they have breached your contrac t- not you... every where i go - i will deter all users from Tiscali... I still can't believe after a few years with them - they c**k up like that - out of the blue... tiscali = a need to change ISP... If your parents pay for your ISP - say that it's more secure with BT or Fast.co.uk or any others - which i'm sure they'll think of your saftey as a minor... if not - tie their shoe laces up every morning until they cave in... Chris "fast.co.uk rocks" Mackers...
Mackers UK	Posted - 2008.01.21 17:19:00 - [441] oh - and for pricing - i went for 2gb download limit option to start - as i only download patches for games - so don't need uber connection - fast is the same as the package i was on with Tiscali - except fast is (pardon the pun) faster and doesn't filter or monitor... well, they don't actively monitor - passivley they get a flag if you go over your download limit - then call you up to make sure this isn't regular... As i'll only be doing patches - i don't see i will clock up the download... Mackers
Agent Li Caldari Galactic Defence Consortium BLACKHAWK FEDERATION	Posted - 2008.01.21 18:45:00 - [442] Originally by: Mackers UK oh - and for pricing - i went for 2gb download limit option to start - as i only download patches for games - so don't need uber connection - fast is the same as the package i was on with Tiscali - except fast is (pardon the pun) faster and doesn't filter or monitor... well, they don't actively monitor - passivley they get a flag if you go over your download limit - then call you up to make sure this isn't regular... As i'll only be doing patches - i don't see i will clock up the download... Mackers If you go over your monthly limit for Verizon FiOS (fiber optic), they just shut your connection off. ------------------ Let me show you around. That's my lab table, and this is my workstool. And over there is my intergalactic spaceship. And here's where I keep assorted lengths of wire.
Black Spartan	Posted - 2008.01.21 20:18:00 - [443] Originally by: Ofca Black Spartan, do you still have the problem and old solutions stopped working? I would be willing to let you try without any costs just to see if my solution is better. After today's experiments I can confirm that problems are due to some L7 filtering/traffic shaping; problems persisted until traffic has been encrypted. Contact me in-game if you wish. :) hehe i would love to try it dude, hehe i have tried everyone else i know. like i said we set up a working system a few months ago but that has been borked. could just be a blip my end. ermmm lol i would also try and convo you now but i cant get on eve lol. ermm you can mail me @ [email protected] so we can arrange something as due to work i think im only available during tiscalis extra downtime :(
Kaloss	Posted - 2008.01.21 20:19:00 - [444] I'm not sure if I should laugh or cry.... Something has definately changed for me today as for the first time in two weeks I can access Eve tonight (20:02). I certainly could not on Saturday afternoon and didn't try on Sunday afternoon (although was okay as normal Sunday morning) so I don't know if this was related to the changes that were made on Friday. I also seem to have just developed (since starting to write this mail!) a complete loss of DNS. Can't easily spot if my trace to Tranq has changed or not although the IPs look familiar - I'll retry this when I get DNS back. I also seem to be getting "normal" (slow line here) download speeds for me - which I'd noticed had been reduced to about 1/2 some evenings - this may or may not be related. Please can Snaith let the Tiscali guy know that at least one Pipex user here has noticed some difference ... Ta
Shpuntik Invicta.	Posted - 2008.01.21 21:04:00 - [445] Edited by: Shpuntik on 21/01/2008 21:06:52 lets face it the truth of the matter is tiscali over past week shot itself in the foot by bringing in these new and wonderful bandwidth reduction stuff but what it didn't say on the tin was that its most likly to cut your customer base by 30% at least as this programming blocks everything but web browsers and msn. It seems ofcom aren't all that interested unless we got everybody here to sign a petition and send it to them asking them to sort it out. I think I will see if I get a reply from my shty e-mail tomorrow just so I can get a laugh out of it then look at new ISP. Anybody got any recommendations? PS I am banned from tiscali forums for telling them to get there fingers out there asses with of swear word or 3 for added colour, seems the truth hurts and I have now been fired from my job as a cleaner for tiscali HQ.......there goes my career as a goon spy :'(
Freya B	Posted - 2008.01.21 21:26:00 - [446] Pipex user, and at Monday 21:25 Eve is blocked as usual. No improvement for me.
Stegnat Gless	Posted - 2008.01.21 22:45:00 - [447] Pipex Could not connect to EVE from at least 19:20 tonight. But I noticed I'd lost connection earlier today and had picked up a different route via ge-7-1-0.lon11.ip.tiscali.net [213.200.77.49] Refreshed connection about 20:05 - no DNS, as Kaloss found. Rebooted router about 20:10 - DNS restored and EVE accessible via xe-1-3-0.lon20.ip.tiscali.net [213.200.79.181] xe-2-0-0.lon10.ip.tiscali.net [89.149.186.185] which seems to be my normal route, with one extra hop.
Tropeza Spartan Dynamics Rally Against Evil	Posted - 2008.01.22 11:44:00 - [448] Eve was Ok for me on Friday night, I didn't try on Saturday, and was back to disconnection hell at 4PM on Sunday until 11PM. My connection is so slow once the traffic management kicks in that it takes about 15 seconds to load the BBC news site and I'm unable to download anything at all. This really is sub-dialup speeds and a complete joke. My written complaint to Pipex customer services and Ofcom were sent yesterday.
fluid4th	Posted - 2008.01.22 18:07:00 - [449] Originally by: Tropeza Eve was Ok for me on Friday night, I didn't try on Saturday, and was back to disconnection hell at 4PM on Sunday until 11PM. My connection is so slow once the traffic management kicks in that it takes about 15 seconds to load the BBC news site and I'm unable to download anything at all. This really is sub-dialup speeds and a complete joke. My written complaint to Pipex customer services and Ofcom were sent yesterday.
Tropeza Spartan Dynamics Rally Against Evil	Posted - 2008.01.22 19:30:00 - [450] For those Pipex customers that have received the brushoff from customer services, try going here and registering an official complaint: http://www.ispa.org.uk/
Kaloss	Posted - 2008.01.22 21:44:00 - [451] Wow - Eve and DNS tonight @ 9:25 - they really are spoiling me tonight - u'd think I was paying for this service Anyway in case it is of interest / help, my last 6 hops are identical to when I can't connect but the the first 3 are not. These are still all named Pipex hops and not Tiscali and on the same subnets - but this suggests they're different routers? Typcial that eve is working when I don't have time to play - anyway here's hoping some other folks on here are lucky tonight as well.
elohllird Destructive Influence Band of Brothers	Posted - 2008.01.22 23:46:00 - [452] Guess what got my my mac code today, and Eve is working fine ******* typical. Checkin out new ISP'S atm
Complex Potential Soliders Of Eve The Church.	Posted - 2008.01.23 08:56:00 - [453] Originally by: Mackers UK Hi All, So Tiscali sucks - but the big question is - who do we go to? ----------- So in advance - who should i be looking at for service..? BT, PlusNet, Utility WareHouse, etc... I wish there was a dedicated group of ISPs - one for film/music downloads (i don't do)one ISP for Mail/surfing (which is what work lunch break is for) - then one dedicated to games (i'd be using that one at home)... Heck - i'd even pay 30 quid if the damned thing worked... Hi Guys I was with Tiscali until about a month ago. They started this traffic shaping crap on me around November and I finally got out just after new year. A few people have pointed out that other ISPs are probably going to follow Tiscali's traffic shaping policy and I think they are right. So how can you find an ISP that wont go down the same road (or even worse, get eaten by the Tiscali monster)? I was having the same issue until I stumbled on this service from Plusnet: Plusnet's Your Way Pro Plusnet used to use Tiscali's architecture but dropped them a few months back (so no chance of them going back any time soon). And the above package gives priority bandwidth to online gamers ALL OF THE TIME. And this includes Eve! It has a 10GB per month limit, but Eve uses less than 15MB per hour so it will never come into play unless you want to download reams of movies. I've been impressed with their service and the support guys are UK based and actually know what they're talking about. I pay ú20 per month now rather than the ú15 I paid Tiscali, but I'm happy to say I'm getting 10 times the service and would thoroughly recommend Plusnet to any gamers. Hope this helps. CP
Freya B	Posted - 2008.01.23 11:35:00 - [454] GRRRRRRRRRRRRR!!!!!!!!!!!! I've been emailing Pipex for the last 16 days about this with loads of references, ideas, data. Today I get the generic reply: "It is more than likely that your online game is being traffic managed. Games and downloads that use high bandwidth are manages to ensure all users on our network get a fair amount of bandwidth. More details on this issue can be found on our website or clicking on the following link - http://www.pipex.co.uk/legal/aup.php Please feel free to contact us for further assistance" That's it???
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.23 11:49:00 - [455] Originally by: Freya B GRRRRRRRRRRRRR!!!!!!!!!!!! I've been emailing Pipex for the last 16 days about this with loads of references, ideas, data. Today I get the generic reply: "It is more than likely that your online game is being traffic managed. Games and downloads that use high bandwidth are manages to ensure all users on our network get a fair amount of bandwidth. More details on this issue can be found on our website or clicking on the following link - http://www.pipex.co.uk/legal/aup.php Please feel free to contact us for further assistance" That's it??? Well thats a load of ....... as we all know, so if they are saying it's because the game is a high bandwith usage, you can show it isn't, and ask them to then justify, shaping it, and keeping you in your contract. I would be interested in their reply.
Ofca	Posted - 2008.01.23 12:54:00 - [456] EVE doesn't use anything near to a "lot" of bandwidth - it's playable on 55.6k modem. It's just sad case of accidental L7 filtering - eve's communication protocol just matched a known fingerprint somehow and it's treated as filesharing traffic. Simplest proof of this is my ssh tunneling service - tiscali/pipex sees only encrypted traffic which doesn't hit any filters, and therefore for 20mln ISK/week eve is working fine for you again. When I did some testing with some of my first customers, we tried simple port redirection without encrypting traffic, which of course failed in exactly same way as direct connection - so they don't care to/from where you send/receive your traffic, they care what the payload is. This is exactly the same thing that happened to iTunes. Why was iTunes reason enough to rollback configuration changes, and eve wasn't? Compare user-base of the two :(
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.23 14:07:00 - [457] Originally by: Ofca EVE doesn't use anything near to a "lot" of bandwidth - it's playable on 55.6k modem. It's just sad case of accidental L7 filtering - eve's communication protocol just matched a known fingerprint somehow and it's treated as filesharing traffic. Simplest proof of this is my ssh tunneling service - tiscali/pipex sees only encrypted traffic which doesn't hit any filters, and therefore for 20mln ISK/week eve is working fine for you again. When I did some testing with some of my first customers, we tried simple port redirection without encrypting traffic, which of course failed in exactly same way as direct connection - so they don't care to/from where you send/receive your traffic, they care what the payload is. This is exactly the same thing that happened to iTunes. Why was iTunes reason enough to rollback configuration changes, and eve wasn't? Compare user-base of the two :( Yep thats right , we established this ages ago, and Tiscali admitted too. Thats why people going on about blocked ports were on the wrong track, and also why the alternate port to 26000 suggested fix didn't work. It's also why other online games don't suffer as much, some not at all.
Freya B	Posted - 2008.01.23 14:23:00 - [458] Originally by: Snaith Yep thats right , we established this ages ago, and Tiscali admitted too. Originally by: Ofca It's just sad case of accidental L7 filtering - eve's communication protocol just matched a known fingerprint somehow and it's treated as filesharing traffic. OK, what I need now then is something I can quote back to Pipex, please. I can't get onto the Tiscali forum, and Pipex doesn't have one. Is there any published information (i.e. some quotes from Tiscali or Pipex employees) that I can access? I need to prove to them, out of their own mouths, that it is a fault that they have not fixed.
Ofca	Posted - 2008.01.23 14:28:00 - [459] It's not their "fault". They have every right to filter and shape your traffic as they see fit limited by legal contract between you and them, which contract is further limited by laws in your country. On the other hand you have every right to change your provider. They know what the problem is at this point, and judging by the looks of things you are wasting your time (problem persists for months now). Fixing this problem takes no more than few man-hours of competent administrator - they probably feel that they did a good job with minor collateral damage (eve online).
Riggwelter Caldari Drinkers Appreciation Soiciety	Posted - 2008.01.23 15:09:00 - [460] Edited by: Riggwelter on 23/01/2008 15:09:57 Edited by: Riggwelter on 23/01/2008 15:09:12 Originally by: Freya B Originally by: Snaith Yep thats right , we established this ages ago, and Tiscali admitted too. Originally by: Ofca It's just sad case of accidental L7 filtering - eve's communication protocol just matched a known fingerprint somehow and it's treated as filesharing traffic. OK, what I need now then is something I can quote back to Pipex, please. I can't get onto the Tiscali forum, and Pipex doesn't have one. Is there any published information (i.e. some quotes from Tiscali or Pipex employees) that I can access? I need to prove to them, out of their own mouths, that it is a fault that they have not fixed. try here
Freya B	Posted - 2008.01.23 16:02:00 - [461] Thanks - can you be a bit more specific? I'm at work and can't really read through 37 pages of user comments. Is there a statement from Tiscali somewhere within it, where they accept that it's a fault not a policy?
Zenith Bane Intercommercial Aerospace Retail United Stations	Posted - 2008.01.23 19:07:00 - [462] UPDATE: Had a pointless response from Tiscali asking my to do everything I've already tried. (Delete temporary internet files + DNS checks etc) Also, can't seem to access the support section to update my query to them. Tried to register on the forums, still waiting for an activation email.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.23 20:08:00 - [463] Originally by: Freya B Thanks - can you be a bit more specific? I'm at work and can't really read through 37 pages of user comments. Is there a statement from Tiscali somewhere within it, where they accept that it's a fault not a policy? The whole Tiscali Eve sticky thread is a technical ticket, see the number at the front, several ref inside that it's a problem etc, post numbers 201,219,221,231,225,261,263,263,287,355,393,426. Anyone can see from that lot, it's an admission of a technical issue thats being fixed. It's also the ticket number used to get out of your Tiscali contract (yes I know your Pipex) And any more help from people to fight this would be appreciated, not just using the info and running, we need you to continue the pressure , spreading the word, even if you change providers.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.23 20:21:00 - [464] Read this click here
Kaloss	Posted - 2008.01.23 21:09:00 - [465] Yeah right "He insisted that Tiscali is not for sale, but said the ongoing squeeze on margins makes the firm vulnerable" Sounds like a company desperately hoping someone will come along and buy them out to me Fact is Tiscali have never make a profit, have grown their user base on the back of cheap prices and exaggerated promises, have struggled to control spiralling costs by cutting everything to the bone and now is desperately hoping that some muppet comes along and gives them a wad of cash for their ôuser baseö before they all leaveà. You can probably tell that after being after to briefly connect this evening IÆve now been kicked off again.
Cherrykin99	Posted - 2008.01.23 21:45:00 - [466] Edited by: Cherrykin99 on 23/01/2008 21:46:33 Originally by: Snaith .....And any more help from people to fight this would be appreciated, not just using the info and running, we need you to continue the pressure , spreading the word, even if you change providers. I can see no point in fighting this. Tiscali (Pipex) have had a very long time to fix this problem and have shown very little competence or interest. Let's face it, If you're an online gamer you have no business being with any ISP with connections to Tiscali. You want to fight them? Stop paying them. Get your MAC code and pay someone who does not screw you. Stand up for your right. You can get your cancellation fee waived since they have changed their service so drastically that they rendered it useless, you just have to stand up to them. Hit them where it hurts, in the wallet.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.23 21:56:00 - [467] Edited by: Snaith on 23/01/2008 22:05:10 Originally by: Cherrykin99 Edited by: Cherrykin99 on 23/01/2008 21:46:33 Originally by: Snaith .....And any more help from people to fight this would be appreciated, not just using the info and running, we need you to continue the pressure , spreading the word, even if you change providers. I can see no point in fighting this. Tiscali (Pipex) have had a very long time to fix this problem and have shown very little competence or interest. Let's face it, If you're an online gamer you have no business being with any ISP with connections to Tiscali. You want to fight them? Stop paying them. Get your MAC code and pay someone who does not screw you. Stand up for your right. You can get your cancellation fee waived since they have changed their service so drastically that they rendered it useless, you just have to stand up to them. Hit them where it hurts, in the wallet. They are holding Pipex customers to their contracts, and refusing to release them, there are people who play Eve who cannot dictate theit ISP The repeated hit them where it hurts is about is killing off future custom, current custom they have already lost. Tiscali and Pipex are changing peoples T and C's by offering free upgrades only then does the trouble hit. 12 month new contract. Always the assumption we Tiscali, Pipex people are stupid, with your statement of the bleeding obvious, I'd just like to say we are not. We are just getting caught by a bit of clever marketing. Finally with the new contracts they moved a lot of people over to their own telephone lines, getting out of that situation can cost as much as a years ISP fees alone.
Dr Akwami Caldari Perkone	Posted - 2008.01.23 23:51:00 - [468] Edited by: Dr Akwami on 23/01/2008 23:52:49 I read a really interesting post on a workaround to this problem. It was a post on this board - thread 429290 Page 1 Post 22. The author suggested using SSH tunneling to reroute the traffic. Unfortunately I could only follow the instructions about half way. I followed the instructions ok up until he says "enter the Server that you are going to connect to. Im not sure if there are any free servers out there but its worth a try to look and see" Presumably this means the server i want to route through...or? Does anyone have any idea where I could find out if there's any servers out there that would allow you to route through them in this way? Any suggestions here would be very helpful.
Ofca	Posted - 2008.01.24 07:00:00 - [469] I have such service ready for you and will help you with setup, my service is not free however (I mean, it's free $-wise, but not ISK-wise) - evemail me in game :) Since SSH is used for remote access to somebody's machine, and it's resources - and you can abuse the machine itself, I don't see anyone giving out free ssh access.
Zenith Bane Intercommercial Aerospace Retail United Stations	Posted - 2008.01.24 16:43:00 - [470] I posted my problem on the Tiscali forum last night in our dedicated thread and my post appears to be deleted and I don't seem to be able to log in properly, even though I'm getting the welcome message. So thats their email and forum support useless, all thats left now is to be told it's not their fault over the phone.
Mallikanth	Posted - 2008.01.24 19:08:00 - [471] I would recommend ofca as a guy who can get you connected if you're stuck with Tiscali / Pipex like I was. Good clear instructions and gets you sorted straight away. Highly recommended.
Hooch Flux Caldari	Posted - 2008.01.24 22:07:00 - [472] Waaahhhaaaaayyyy, I'm in the club! With Pipex and things have got really bad this week! Spoke to their Tech support droid and was told their is NO packet shaping or throttling going on, two of my mates who live in the same area code with Pipex have exactly the same problem, Pipex droid reckons that BT are doing maintenance on our exchange and it should be done tommorow, but somehow I doubt it! I say prep for dustoff, nuke the site from orbit... Only way to be sure!
Deepsy Caldari State War Academy	Posted - 2008.01.24 22:47:00 - [473] Edited by: Deepsy on 24/01/2008 22:47:18 i'm a pipex user too and haven't been able to play between 4pm and midnight for the last few days including tonight :( a bit fecked off with the whole thing, it's not just eve though, a certain hobbit populated ring fest doesn't let me connect either....
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.25 14:26:00 - [474] Latest from Tiscali forum, plenty of links to it further up. Quote "Hi, I know I haven't posted for a while, but I don't have any news for you at the moment. I know I've said this before and I'm going to say it again because all though you don't believe it, I know it's true: Our engineers are working to resolve this. The issue is not as simple as first thought and it is taking a lot longer then expected. All I can do is apologise for the delay. Oh, and while I'm here, those of you that don't have tickets yet will do soon. __________________ Regards Brett Technical Administrator Tiscali UK LTD " End of quote.
VelvetJones	Posted - 2008.01.25 16:06:00 - [475] Logged MY crap with CISAS http://www.cisas.org.uk/ Its ON! Case 212081821 Childs v Tiscali UK LTD
Klipp Pyro	Posted - 2008.01.25 16:15:00 - [476] I am a Pipex Customer had the same problems since the 9th made around 4 calls and sent 2 e mails to them no replies to e mails yet one guy told ' why cant you play EVE in the morning?,but yeah they lie and i want to know where they live!also tech support is now 10p a minute or 5p if you have there phone package included.
Kaloss	Posted - 2008.01.25 20:02:00 - [477] Strangely tonight Eve is working but I now have zero confidence in it staying on - do I really want to play fleet battles with Tiscali reliability? I'll be monitoring this evening and over the weekend. I'm now going through 9 hops instead of my previous 10 so they've removed one pipex hop from my route ~ the one that controls the traffic management? My download speed is also normal - this is looking less and less like a co-incidence. The "our engineers are working on it - but its difficult" line frankly is old and worn out. They need to be taking a more pro-active approach either offering everyone affected their mac code or compensation. Alternatively they could just try telling us exactly what the problem is and the steps they are taking to fix it - they never know some of us may have a better idea as to their problem that they seem to have... I'd tell all this to Pipex support but the best I've managed to get out of them in the last 16 days is confirmation of their support email address
Hooch Flux Caldari	Posted - 2008.01.26 00:57:00 - [478] Edited by: Hooch Flux on 26/01/2008 00:59:29 Originally by: Kaloss Edited by: Kaloss on 25/01/2008 20:06:58 Strangely tonight Eve is working but I now have zero confidence in it staying on - do I really want to play fleet battles with Tiscali reliability? I'll be monitoring this evening and over the weekend. I'm now going through 9 hops instead of my previous 10 so they've removed one pipex hop from my route ~ the one that controls the traffic management? My download speed is also normal - this is looking less and less like a co-incidence. The "our engineers are working on it - but its difficult" line frankly is old and worn out. They need to be taking a more pro-active approach either offering everyone affected their mac code or compensation. Alternatively they could just try telling us exactly what the problem is and the steps they are taking to fix it - they never know some of us may have a better idea as to their problem that they seem to have... I'd tell all this to Pipex support but the best I've managed to get out of them in the last 16 days is confirmation of their support email address -------------------------------------------------------------------- Pipex Service 1/10, Pipex Customer Services 0/10, Pipex Sales... TBC Just got home and did the same thing, can confirm 9 instead of the 10 from last night. Looks like they have definatly been doing something, my friend who is also in the same area code was on tonight during the normal bad time and he said he didn't have any probs tonight, so maybe they are starting to get the message (I hope). Have to see what happens though. I say prep for dustoff, nuke the site from orbit... Only way to be sure!
Mallikanth	Posted - 2008.01.26 07:59:00 - [479] Same for me. Pipex now works again with eve. See my post Here
Tropeza Spartan Dynamics Rally Against Evil	Posted - 2008.01.26 15:54:00 - [480] Not to rain on anyones parade, but my connection to Eve was unchanged last night; down between 7-11PM. When I get connected I have zero confidence in it lasting so am severely restricted in what I can do. Basically it's just a glorified chat client at the moment. Naturally I'll post if this changes or if I have any updates on my dispute with Pipex.
Ofca	Posted - 2008.01.26 16:02:00 - [481] since I'm getting new customers, I would believe that it's not fixed for everyone yet. Maybe only Pipex got fixed?
Qiru	Posted - 2008.01.26 17:08:00 - [482] I think its just Pipex unless its being rolled out on a regional basis, I'm at a friends whose on Tiscali here in the east midsand have been able to log in since lunchtime and probably won't be able to until after midnight.
Tropeza Spartan Dynamics Rally Against Evil	Posted - 2008.01.26 21:03:00 - [483] I am a Pipex customer and it's not fixed for me. I haven't been able to login at all today, so I'll be requesting my MAC on Monday and telling Pipex/Tiscali where they can stick their traffic shaping.
Azuse Live and Learn Inc.	Posted - 2008.01.27 01:35:00 - [484] Well tiscalis worked the past 2 nights for me (but being fair, this is the only problem we've had here, our local exchange has always had good service) but i was still slower than normal last night, and my ping was up 10 tonight -------------------------
Kaloss	Posted - 2008.01.27 11:43:00 - [485] Pipex - Has worked flawlessly Friday evening & Saturday with zero "Server Unknown" messages and no disconnections. Still running on 9 hops (all Pipex named) and download speed is "normal". Tropeza - are u seeing all Pipex hops in your trace or are u 1 of the unlucky ones to have been migrated over 2 Tiscali?
Tropeza Spartan Dynamics Rally Against Evil	Posted - 2008.01.27 11:54:00 - [486] I've been migrated to the Tiscrapi network. Pipex support said there is nothing they can do to migrate me back as all this is being dictacted by Tiscali.
Aepha	Posted - 2008.01.27 12:47:00 - [487] Originally by: GM Retrofire Edited by: GM Retrofire on 08/07/2007 22:37:12 Players using Tiscali as their ISP seem to have problems connecting or staying connected to the server, this is a problem known by Tiscali and they are working on it. When they'll be able to fix this is not known, you'll have to contact Tiscali in order to receive that information. Do note that ISP's using Tiscali as their ISP will most likely have the same problem with their customers, if you are one of those contact your ISP so they can contact Tiscali. To find out if your ISP is using Tiscali you can do a traceroute to our server. Here's how you do so: Press Start and then select Run ( you can also use Windows button + R on both XP and Vista ) under Run type cmd and press Enter, this will bring up a command prompt window. In the window type tracert 87.237.38.200 This will trace each hop to our servers and display which service provider is being used on the route to our server. Uhhh... What if I did what you said to do and the cmd window replies "Tracing your route to 87.237.38.200 over a maximum of 30 hops 1 Destination host unreachable. Trace complete." What does this mean!?
Logan Korr	Posted - 2008.01.27 12:48:00 - [488] Edited by: Logan Korr on 27/01/2008 12:48:27 Well I can get into eve at lunchtime today on Tiscali which I couldn't do yesterday, but I'm only risking training skills and hi-sec mining atm. Don't want to risk doing a mission in case it craps out on me .
Logan Korr	Posted - 2008.01.27 13:05:00 - [489] Ok crapped out on me 1pm uk time on the dot.
achoura	Posted - 2008.01.27 13:41:00 - [490] Originally by: Aepha Uhhh... What if I did what you said to do and the cmd window replies "Tracing your route to 87.237.38.200 over a maximum of 30 hops 1 Destination host unreachable. Trace complete." What does this mean!? Go download Ping Plotter (free version or trial doesn't matter) and trace the route with that and you'll get a visual representation of the route, and the problem. *The EVE servers and their patches*
The MapMaker	Posted - 2008.01.27 17:50:00 - [491] i'm on pipex and getting blocked evening weekdays and weekends like clockwork idk what you're talking about this pipex fix
Chou Saru	Posted - 2008.01.27 18:31:00 - [492] godsdam tiscrapi! what a waste of time as an ISP, just getting dropped constantly the last week or so - mid mission, deep space, wherever! even in station doing nothing! at my wits end tbh. if i worked for the post office and owned a rifle...!
Motorleague Gallente Havoc Inc	Posted - 2008.01.27 18:41:00 - [493] Pipex is still knackered for me- spoke to the the other day they lied to me on the phone a lot and promised a manager would phone me on Friday, they didn't. Basically said that Pipex was not using the tiscali service as although owned by tiscali they are still different companies (running a few programs it was apparent to me this was a stinking fib). I need to get out of my contract, I would rather just throw the money in the road than give it to these scoundrels.
Darkopteron Nexus Analytics Interstellar Alcohol Conglomerate	Posted - 2008.01.27 20:43:00 - [494] Yesterday pipex was working for me all day, but today about 15 minutes ago I got disconnected.
Deepsy Caldari Miners In Possession	Posted - 2008.01.27 20:50:00 - [495] unable to log in with pipex since about 17.00 tonight. Was fine all yesterday and friday evening
Azuse Live and Learn Inc.	Posted - 2008.01.28 00:09:00 - [496] Edited by: Azuse on 28/01/2008 00:15:01 Whats really weird is it was fine the past 2 days (had the usual 1 week disruption while they dealt with my local exchange) and i cut out shortly before 5 pm. Weirder still my line is running at it's normal speed, torrents are fine - they can say what they like they can't shape them for toffee - and older fps like bf running fine too. We're now past midnight and eve, msn + everything is still dead. Plus my ping is up 20 and i have 100% packet loss on two hops, go figure. Tbh i don't care what they did, MAC code 9am -------------------------
FroztByteUK	Posted - 2008.01.28 02:38:00 - [497] Edited by: FroztByteUK on 28/01/2008 02:43:39 Originally by: Inculus Been with "Pipex" for many years without a single problem then all of a sudden this hits me, I spent several days on the phone trying to get them to sort it with no luck. In september I got upgraded to the "Up to 8MG" package (Load of balls never got higher than 2mb) and it turns out that by being upgraded it "renewed" my contract with them! What a load of b******t! I didn't get a single letter or notice about my contract being renewed, so I'm stuck with this pathetic excuse for an ISP till next year. Like hell I'll give them a years worth of subscription due to their own failure at providing an acceptable service. Meeting with my lawyer this week to see if I have the basis for a case against them. I hope no-one else has to go through the trouble I am to make these pencil pushers do their damn job. I'm guessing that i've been kinda lucky.. i've just noticed that i'm suffering the fate of the FUP problem (henceforth shall be stated as "Customer F-UP"!), with the first signs of such displaying themselves last week. And i was livid when i found out the reason why. I had to miss an entire alliance op which was arranged for a saturday night, when everyone else plays. CCP, i think you are a great organization, can you please make a stand for all of us, organize a team of lawyers and poke Tiscali in the backside for loss of earnings, which might get Tiscali to stop being stupid towards us.
Azuse Live and Learn Inc.	Posted - 2008.01.28 10:19:00 - [498] Quarter past ten the next day eves still dead, either they're bitter or they really broke their line or both -------------------------
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.28 13:50:00 - [499] Pipex and Tiscali people in for more of a hammering News item link click here
FroztByteUK	Posted - 2008.01.28 13:53:00 - [500] Originally by: Snaith Pipex and Tiscali people in for more of a hammering News item link click here you know what makes that worse?... it now costs a load of us an extra ú47 to even migrate to a different isp (depending on who the prospected service provider will be).
Tropeza Spartan Dynamics Rally Against Evil	Posted - 2008.01.29 09:14:00 - [501] Brrrr Brrrr, click, "Hello and welcome to Pipex. We are experiencing very high call volumes, please call back tomorrow. Your call is important to us blah blah..." 25 minutes on hold and I didn't manage to get to speak to anyone to cancel. Appauling level of service!
Mallikanth	Posted - 2008.01.29 12:47:00 - [502] Originally by: Mallikanth Same for me. Pipex now works again with eve. See my post Here It's broken again.
Zenith Bane Intercommercial Aerospace Retail United Stations	Posted - 2008.01.29 18:01:00 - [503] They must've changed something tonight, as the connection was blocked a whole 20 minutes earlier.
Kaloss	Posted - 2008.01.29 19:39:00 - [504] Originally by: Zenith Bane They must've changed something tonight, as the connection was blocked a whole 20 minutes earlier. Out of interest has your internet connection been restarted since you last connected to Eve? My Pipex connection is still okay this evening and has been solid since Friday
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.29 20:26:00 - [505] Originally by: Kaloss Originally by: Zenith Bane They must've changed something tonight, as the connection was blocked a whole 20 minutes earlier. Out of interest has your internet connection been restarted since you last connected to Eve? My Pipex connection is still okay this evening and has been solid since Friday Funny you should say that, that happened to me last week , where a quick turn off and on seemed to happen, just like a big reset, however my disconnections have not changed
Kaloss	Posted - 2008.01.29 20:28:00 - [506] Spoke to soon - just got kicked off and no eve connection again now. Trace route is the same as it has been all weekend
Noraan	Posted - 2008.01.29 21:22:00 - [507] Managed to get through to Pipex support today who were refreshingly honest. They told me that they weren't sure that there was ever going to be a fix for these issues now they are with tiscali and that if i wanted to play online games i would be better off changing ISP. The support guy recommended Bullfrog.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.29 21:24:00 - [508] It's an old article , but I believe has some pertinence to what is going on, Look when the last big round of shaping from tiscali started, coincidence surely, back around September Article link click here
Satch Boogie STK Scientific Black-Out	Posted - 2008.01.29 21:58:00 - [509] Like many people I use Tiscali for my internet connection. Until now I have had very few problems with connecting to and playing Eve. However tonight that changed and I get a server status unknown message. I have contacted Tiscali customer support and after 10 minutes of queuing actually got through to a human being. I told him of my problem and to my surprise he seemed to be aware of Eve-Online and the problems Tiscali users have had. He informed me that there is work currently being carried out to upgrade hardware in efforts to resolve these issues and that this work will take around 4 days to complete. He told me that once this work is completed then online gamers with Tiscali will never have these problems again. I hope he's right. So that's no Eve for me until Saturday at the earliest.
Kaa Pullani	Posted - 2008.01.29 22:19:00 - [510] Right, let's face it guys - Tiscali are leading us a merry chase, and have been for the last 6 months. They keep saying they are going to sort it out, and it never happens. Well, from what i've heard, that's because Tiscali actually has an active policy against gamers because we lose them money. So let's get our MAC codes and go elsewhere. I've just heard that Plusnet do a deal specifically for gamers - and on 1 month contracts. And they have UK-based customer support. It may be slightly more expensive, but I know where I'm going ASAP.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.29 22:47:00 - [511] Edited by: Snaith on 29/01/2008 22:48:05 Originally by: Kaa Pullani Right, let's face it guys - Tiscali are leading us a merry chase, and have been for the last 6 months. They keep saying they are going to sort it out, and it never happens. Well, from what i've heard, that's because Tiscali actually has an active policy against gamers because we lose them money. So let's get our MAC codes and go elsewhere. I've just heard that Plusnet do a deal specifically for gamers - and on 1 month contracts. And they have UK-based customer support. It may be slightly more expensive, but I know where I'm going ASAP. I agree they do seem to offer the package, however google plusnet and tiscali at the same time, and if there is no longer a connection between the two ask them to confirm it.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.29 23:33:00 - [512] I did this, I have tried so many ways to get a mag response. Yes I agree it was clumsy, but I had yet another go. If you want to get logged into a uk national mag and add some voice please do so. I tried very hard to be even about issues and not plod on like a demented Eve playing lunatic , or as a Tiscrappi user, the part time nutter I have become Even if you have left the almighty Tiscali throttle vacuum, please post a comment, I would appreciate it. The link to the postclick here.
Azuse Live and Learn Inc.	Posted - 2008.01.30 02:28:00 - [513] Actually it's almost exclusively profiteering. Cable (not available most places) and fiber (easy to run along sewers/lay (starting this year) are running nothing like they could, virgin publicly stated their cable network was running no where near capacity much to the pleasure of it's customers and the newer fiber lines are offering 100 meg service when they launch again to many happy people What none of the companies here in the uk tell the same people is you're basic copper line in every home up and down the uk is capable of 200meg (which was available on the continent last year), all it needs is a different box in your exchange and a new router (also available on the continent) but they're going to continue stepping up slowly maximizing their profits. Well that's what your standard line could do if you could get a provider but you wont anytime soon, more to the point were at the stage where they're actually prepping for fiber lines, running at half the speed a phone line can run, right.... sorta say it all for the current internet infrastructure in the uk. Once we reach q4 and have access to fiber lines (well a lucky few) it's going to be interesting what sort of caps, or none, they add since there's no way in hell they're going to top them out at those speeds. -------------------------
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.30 02:52:00 - [514] Originally by: Azuse Actually it's almost exclusively profiteering. Cable (not available most places) and fiber (easy to run along sewers/lay (starting this year) are running nothing like they could, virgin publicly stated their cable network was running no where near capacity much to the pleasure of it's customers and the newer fiber lines are offering 100 meg service when they launch again to many happy people What none of the companies here in the uk tell the same people is you're basic copper line in every home up and down the uk is capable of 200meg (which was available on the continent last year), all it needs is a different box in your exchange and a new router (also available on the continent) but they're going to continue stepping up slowly maximizing their profits. Well that's what your standard line could do if you could get a provider but you wont anytime soon, more to the point were at the stage where they're actually prepping for fiber lines, running at half the speed a phone line can run, right.... sorta say it all for the current internet infrastructure in the uk. Once we reach q4 and have access to fiber lines (well a lucky few) it's going to be interesting what sort of caps, or none, they add since there's no way in hell they're going to top them out at those speeds. I am not doubting you here, what is more useful is if you can give us links and sources to back up these statements, it so helps when going into battle to take on the lies told to us.
Complex Potential Soliders Of Eve The Church.	Posted - 2008.01.30 13:53:00 - [515] Edited by: Complex Potential on 30/01/2008 13:53:02 Originally by: Kaa Pullani Right, let's face it guys - Tiscali are leading us a merry chase, and have been for the last 6 months. They keep saying they are going to sort it out, and it never happens. Well, from what i've heard, that's because Tiscali actually has an active policy against gamers because we lose them money. So let's get our MAC codes and go elsewhere. I've just heard that Plusnet do a deal specifically for gamers - and on 1 month contracts. And they have UK-based customer support. It may be slightly more expensive, but I know where I'm going ASAP. I can confirm that Plusnet are not connected with Tiscali any more (they dropped them cos they were crap). I switch from Tiscali to Plusnet's gamer service just after Xmas and have been very impressed with the service so far.
brazzen	Posted - 2008.01.30 14:40:00 - [516] I am still not able to connect to EVE at busy times and have had no response from PIPEX to my problems with dial up download speed at busy times and a slower overall connection now,in frustration i have restarted my WOW account and have no problems at all?
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.30 15:47:00 - [517] Originally by: brazzen I am still not able to connect to EVE at busy times and have had no response from PIPEX to my problems with dial up download speed at busy times and a slower overall connection now,in frustration i have restarted my WOW account and have no problems at all? Welcome to the tiscali club, you will find that some other things will not work too during this period.
j99323188 Minmatar Slacker Industries	Posted - 2008.01.30 20:54:00 - [518] Originally by: Snaith Edited by: Snaith on 29/01/2008 22:48:05 Originally by: Kaa Pullani Right, let's face it guys - Tiscali are leading us a merry chase, and have been for the last 6 months. They keep saying they are going to sort it out, and it never happens. Well, from what i've heard, that's because Tiscali actually has an active policy against gamers because we lose them money. So let's get our MAC codes and go elsewhere. I've just heard that Plusnet do a deal specifically for gamers - and on 1 month contracts. And they have UK-based customer support. It may be slightly more expensive, but I know where I'm going ASAP. I agree they do seem to offer the package, however google plusnet and tiscali at the same time, and if there is no longer a connection between the two ask them to confirm it. i do believe that plusnet are now owend by a part of bt but the plans are to keep them as a seprate entity.
Deepsy Caldari Miners In Possession	Posted - 2008.01.31 11:17:00 - [519] Well requested my mac code from pipex this morning. Had enough and i'd encourage anyone else who is getting these problems to jump ship too. Thinking of going to plus net, if anyone has any horror stories involving them let me know hehe
Dope Hat	Posted - 2008.01.31 11:58:00 - [520] If they wont let you outta your pipex contract just complain to CISAS, see below ====== Dear Dope Hat I have received your case from CISAS and would like to get this resolved outside arbitration. I can see that you have been charged a cancellation fee and to bring this issue to a close you would like this refund, I am more then happy to arrange this if you are happy to close the CISAS case. I will have the credit raised on your account today and have it refunded in the next 5 working days. Please reply so I can have this arranged and know that you are happy to close the case. Many thanks Yours Sincerely Pipex
Tropeza Spartan Dynamics Rally Against Evil	Posted - 2008.01.31 18:48:00 - [521] Great news Dope hat! This gives me hope that Pipex will take their heads out of the sand and let unhappy customers like me leave without penalty.
Kinsban'Enthis	Posted - 2008.01.31 19:29:00 - [522] Originally by: Dope Hat If they wont let you outta your pipex contract just complain to CISAS, see below ====== Dear Dope Hat I have received your case from CISAS and would like to get this resolved outside arbitration. I can see that you have been charged a cancellation fee and to bring this issue to a close you would like this refund, I am more then happy to arrange this if you are happy to close the CISAS case. I will have the credit raised on your account today and have it refunded in the next 5 working days. Please reply so I can have this arranged and know that you are happy to close the case. Many thanks Yours Sincerely Pipex Dope Hat, great result. Care to Evemail some details, i.e. what you sent to CISAS, Who you copied in etc etc ? I want out, and I am not paying no cancellation fee. Thanks Kinsban Signature
Black Spartan	Posted - 2008.01.31 19:37:00 - [523] ofca, dude im try to renew my subscription to your service but cant get on eve during tiscali's allowed times lol. any chance you can enable black spartans key so i can get ingame to send ya a months worth ? also i recommended you to a friend who i think has signed up :D
Ofca	Posted - 2008.01.31 19:43:00 - [524] Sure - your key has been reenabled - I sent you two eve-mails 48h and 6h before deadline, so I just thought you changed ISPs and tossed me to trash :D
FroztByteUK	Posted - 2008.01.31 19:49:00 - [525] Rofl if you want to see what the current real hardship with this is.... The wonderful bods at Tiscali have put most of us on LLU.... just to jump ship we've got to pay an extra ú47 to our prospected isp to have BT get their engineers out to switch it over.... also i'm having problems deciding on isp cos they all have their advantages and disadvantages, the three isps i've been looking at are "ADSL24.co.uk", "Be", and Demon... any recommendations from users of those 3?
Dope Hat	Posted - 2008.01.31 20:54:00 - [526] Just complain like hell they dont have a leg to stand on they are not providing you will working broadband connection, the internet is not jsut web browsing and email.
Kinsban'Enthis	Posted - 2008.01.31 21:17:00 - [527] Originally by: Dope Hat Just complain like hell they dont have a leg to stand on they are not providing you will working broadband connection, the internet is not jsut web browsing and email. I have been complaining like hell to their support and customer "we don't" care team. Could you possibly just Evemail whom you complained to at CISAS, and if possible what route to take in cancelling/obtaining a MAC code from pipex. If you have already evemailed me I do appologise, wll only be able to check tomorrow morning before I head off to work. As I want to get on the phone/email ASAP tomorrow morning to get out of this crap connection contract ASAP. Thanks in advance, me Signature
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.01 17:31:00 - [528] Here a link to another article after a vague press release on Tiscali forums. Same old bull? Article link click here
Tropeza Spartan Dynamics Rally Against Evil	Posted - 2008.02.01 19:22:00 - [529] 19.20 pm on Friday evening and I still can't connect. Looks like either their 'updates' haven't done jack, or they're just trying to fob everyone off again. Muppets
Ddraig Du	Posted - 2008.02.01 20:00:00 - [530] 1959hrs - was able to log in no problem but the lag made the game unplayable. Obviously the latest updates have not cured the problem. Have also posted this in the Tiscali forum.
JohnTheBaptist Astronomic Influence	Posted - 2008.02.01 23:56:00 - [531] yeah I replied on tiscali too, username Reebo, I was getting disconnects quite often, nearly lost a navy raven to one, cant really play like this tbh. Seems to have calmed down now we aren't in 'peak time' grrrrrrrr.
Harlequ1n FireTech Pure.	Posted - 2008.02.02 00:16:00 - [532] Well, logged on with no issues tonight at 2000, and played with dual clients running all night till midnight, no problems, no lag, no disconnects. Very strange. I'm not holding my breathe though, and still not flying anything expensive...
Nekaun	Posted - 2008.02.02 16:13:00 - [533] I was with Tiscali for past 3 years no issues, that is untel i took an upgrade. They never delivered and then started to block my gamming, 3 weeks later loads of emails ( including one to watchdog TV show ) about 5 hrs on the phone and I have my MAC code. I am now paying loads for BT broad band but so far so good :)
Zenith Bane Intercommercial Aerospace Retail United Stations	Posted - 2008.02.02 16:17:00 - [534] I don't know what they've changed but I cant even get on in the afternoon now.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.02 17:37:00 - [535] I'm going to guess they have applied the "fix" to certain people or connection types (there are 3 apparently)first to see if it worked, so they will be expecting some not to. Mine so far has stayed connected even during the usual times when my speed has dropped to as low as 0.7 meg like last night. I'm still connected Sat afternoon, which is more than I've been able since new year. But I think it does show they have done something. Even if it's taken a very very (insert a lot of veries ) long time. Wonder how many Eve players actually still use Tiscali/Pipex/Eclipse etc after all this waiting and angst?
Kinsban'Enthis	Posted - 2008.02.02 17:43:00 - [536] Originally by: Snaith I'm going to guess they have applied the "fix" to certain people or connection types (there are 3 apparently)first to see if it worked, so they will be expecting some not to. Mine so far has stayed connected even during the usual times when my speed has dropped to as low as 0.7 meg like last night. I'm still connected Sat afternoon, which is more than I've been able since new year. But I think it does show they have done something. Even if it's taken a very very (insert a lot of veries ) long time. Wonder how many Eve players actually still use Tiscali/Pipex/Eclipse etc after all this waiting and angst? Snaith, Seems to be not the happy joy-joy situation for me as a PIPEX user. Still getting continues disconnects when finally connected. Immense lag and most time unable to connect to the Eve server at all. Whatever these numpties have done has not helped for me as a longtime PIPEX customer. Needless to say the latest update from their "tech support" is that it is my end which is at blame, oh and my alltime favourite, I need to try and connect to another Eve-Realm Will see what happens suppose. Signature
inipairus	Posted - 2008.02.02 18:41:00 - [537] Tiscali customer here, I can't get into Eve so the changes have done nothing for me
Wild Rho Amarr GoonFleet	Posted - 2008.02.03 14:12:00 - [538] To my amazement I've been able to get online all day over Friday and Saturday so it seems any fix they applied is working at my end. However I'm going to wait a few more days and see if it stays this way before saying things are working again.
Tropeza Spartan Dynamics Rally Against Evil	Posted - 2008.02.03 14:54:00 - [539] Sunday afternoon and I can't login. What a surprise
Jonan Amraphenson Eve University Ivy League	Posted - 2008.02.03 19:34:00 - [540] It's working... 19:29, and it's actually working... I would type more, but I'm going to try and play as much EVE as possible, before the inevitable disconnects start happening again... Save EVE TV!
Tropeza Spartan Dynamics Rally Against Evil	Posted - 2008.02.04 12:11:00 - [541] I hope they roll out these changes to me soon. Having less than an hour a day of Eve time is crippling!
Rik Deckard Caldari Underworld Protection Agency	Posted - 2008.02.04 12:40:00 - [542] Was suffering from this problem since the new year; however have had no problems logging in or staying logged in for the last 3 days, hopefully things stay this way and they can roll out the changes for those its not working for at the moment.
ApPlE MuFfInMaN	Posted - 2008.02.04 13:48:00 - [543] Something Worth Reading From Tiscali... Tiscali denies blocking online games ISP says it is constantly working to ensure its "customers can enjoy their favourite applications". Angry gamers who get their broadband from Tiscali have been hammering the ISP's forum with complaints that they have been unable to participate in online games such as Call of Duty 4 - issues ranging from drops in the connection to the inability to connect to an online game. The problems have led to 44 pages of discussion on the subject and suggestions that the problems are because of the ISP's decision to block P2P services - used for file sharing and commonly online gaming. Despite the angry mob pointing blame at Tiscali, the ISP issued to statement via its forums last week denying it has been deliberately blocking online gaming. "Reports suggesting that we were deliberately blocking specific games are incorrect. We are constantly working to upgrade and refine our network to ensure our customers can enjoy their favourite applications. Work is currently underway on routine updates and we will keep you informed," read the statement. Since then a Tiscali rep has informed its users that "more updates have been rolled out" and feedback appears to be positive, with many gamers reporting successful gaming sessions.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.04 14:16:00 - [544] Originally by: ApPlE MuFfInMaN Something Worth Reading From Tiscali... Tiscali denies blocking online games ISP says it is constantly working to ensure its "customers can enjoy their favourite applications". Angry gamers who get their broadband from Tiscali have been hammering the ISP's forum with complaints that they have been unable to participate in online games such as Call of Duty 4 - issues ranging from drops in the connection to the inability to connect to an online game. The problems have led to 44 pages of discussion on the subject and suggestions that the problems are because of the ISP's decision to block P2P services - used for file sharing and commonly online gaming. Despite the angry mob pointing blame at Tiscali, the ISP issued to statement via its forums last week denying it has been deliberately blocking online gaming. "Reports suggesting that we were deliberately blocking specific games are incorrect. We are constantly working to upgrade and refine our network to ensure our customers can enjoy their favourite applications. Work is currently underway on routine updates and we will keep you informed," read the statement. Since then a Tiscali rep has informed its users that "more updates have been rolled out" and feedback appears to be positive, with many gamers reporting successful gaming sessions. Yes we know, myself and some others on here have been relentlessly mailing everyone from the BBC, to all national papers,computer mags , and gaming websites etc raising the profile of this issue for last few months. At one point last week we got more than a thousand hits directed to their support forums in a day. Further back in this thread are many links and also here Thread link click here There are many more too running through the forum. Tiscali have rolled out a fix which is currently getting feedback, and for once it does seem to have cured the problem for many people, who have probably been used as a test set.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.04 14:43:00 - [545] From Tiscali support " need more feed back please positive/negative. General consensus would indicate that this is now resolved for the majority (fingers and toes crossed), but I need to be sure. Those that still had trouble Friday night please note that EVE had some issues of there own (See Starcops post 2/02/08 #640). __________________ Regards Brett Technical Administrator Tiscali UK LTD and "Quote: Originally Posted by Starcop I don't know if you rolled out a patch to a test group to see what happens, which is why some didn't get fixed when others did. But it was progress it seems, and thank you. No, it was released across all platforms. __________________ Regards Brett Technical Administrator Tiscali UK LTD " End of quotes. So if you still have a problem and have not been to the site, get registered and let him know.You will first need to get acknowledgement from their mods to post, after you have registered. Tiscali BB support forum click here
minerdave Gallente Ma-Ven Industries Phobos Alliance	Posted - 2008.02.04 17:17:00 - [546] i am with pipex (who got taken over by Tiscali) and im getting the same problems as well but its worse on saturdays and sundays as on saturday they cut me off at 3pm then the following day cut me off an hour earlier my only advice to anyone in the same situation is to leave them and get a better ISP which is what im going to do, as i am not in the mood to put up with this period.
Tropeza Spartan Dynamics Rally Against Evil	Posted - 2008.02.04 19:33:00 - [547] It's still blocked for me tonight. I'm glad that there is progress for some of you at least, but it would appear that us Pipex customers are still being left out in the cold. I'm still waiting to receive a response from Pipex customer services to my written complaint.
Dan Guyman	Posted - 2008.02.04 22:35:00 - [548] I too have the same with Tiscali... try and cancel your account tho and its worked fine since lol. I'm still off tho. switch to BT they dont screw thier customers.. well they might but at least they let you play eve whenever you like.
Harlequ1n FireTech Pure.	Posted - 2008.02.04 23:12:00 - [549] Well, Pipex customer and fourth night in a row I've been able to log in. All stable, with only 1 disconnect so far. Fingers crossed... Originally by: Gaven Blands Some of this may be true. Some might be a complete fabrication. Other parts may be interprative. But whatever the case it's all badly written in a hurry.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.05 13:48:00 - [550] Tiscali are still getting press on this issue, which is good as it keeps the pressure up until it is fully resolved. Link to new one at the bottom. Seems the majority have got a fix, though some Pipex people are kicking off, and one or two Tiscali customers are still stuck and are complaining on their forums. Article link click here
Desiderata Fabian GoonFleet GoonSwarm	Posted - 2008.02.05 19:24:00 - [551] As a test rather than my usual routine of giving up on the evening I have spent this one sitting in a pos waiting to be disconected. To my surprise it hasn't happened yet.
Kaloss	Posted - 2008.02.05 22:01:00 - [552] Well apart from the blip on 29-Jan, I can still connect (pipex) and have been able to for about 12 days now. Oddly I'm now back on 10 hops rather than the 9 I moved to when the problem was originally fixed. Also somewhat strangely, 3 pipex hops are now labelled "www.dreamcommunity.nl" rather than Pipex although they are registered Pipex IPs and are the same hops as previously. So for the moment I'm staying as I still have many email addresses to move - but Tiscali/Pipex have used all their goodwill from my perspective. Oh and still no response to the support query logged on 9th Jan
Tropeza Spartan Dynamics Rally Against Evil	Posted - 2008.02.05 23:21:00 - [553] I had a slight change this evening. Instead of being booted at 19.00 on the dot I stayed connected... That is until I logged off at 19.15 to use another account and it reverted to the usual of Checking Status.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.08 11:18:00 - [554] Tiscali Latest quote "I'm going to draw a line in this thread at last Friday. This means I'm closing all the posts opened before Fri 1st Feb as this is when the updates were rolled out that seem to have fixed the majority of issues on here. I'm keeping the master ticket open, and will continue to raise tickets for posts from 1st Feb. __________________ Regards Brett Technical Administrator Tiscali UK LTD " End of quote.
Tropeza Spartan Dynamics Rally Against Evil	Posted - 2008.02.08 13:58:00 - [555] I was able to login normally last night, so hopefully this means an end to this farce! Fingers crossed for tonight and the weekend
Freya B	Posted - 2008.02.08 18:20:00 - [556] I can log in on the last couple of days for the first time in about a month. I haven't trusted any flying time to it yet though. (Pipex here). Hopefully it's back for good.
Jonan Amraphenson Eve University Ivy League	Posted - 2008.02.08 21:25:00 - [557] Well, I've been using it fine ever since my last post, and it hasn't stopped working once! I honestly think they might have fixed it now... and it feels so good to be able to take part in large-scale fleet ops again without being totally lagged out by http-tunnel's 40kb/s connection. :) Save EVE TV!
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.11 12:12:00 - [558] Tiscali have now removed the Eve support sticky from their forum. After the "fix" the complaints did seem to end, so fair enough , and I think we can consider problem sorted. Obviously if you still have it, go to the boards and get a "ticket". So I would like to say a thank you , to all those that helped in getting the ISP to relent and take us seriously, making what we were told was a matter of no significance, into a big issue and forcing them to get Eve reconnected during peak times after what has been many months, some will say years. In particular those that relentlessly hassled, national newspapers, tv progs like watchdog, ofcom , gaming websites , mags and forums and raised the awareness of people to their problems and causes. A special big thanks for the help getting some articles in prime spots, particularly in the news section right on the Tiscali suggested and linked speedtest site, that one was so sweet It all forced Tiscali to start having to make press releases about the 40 THOUSAND+ hits and the 60 PAGES of complaints that were on their support forum, hard to say it wasn't a problem with that level of dissatisfaction. I would like to add , it did show that just leaving was not the solution here, as many suggested, it just meant the "leaver" was a problem gone away. Only by raising awareness and hurting potential future customers and mounting bad publicity did this work. we knew it wouldn't be quick, but it had to be done for all those "trapped" with their ISP. So thanks everyone, and happy Eveing. Snaith (aka Starcop on Tiscali forums)
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.11 21:30:00 - [559] Brief update, Tiscali forum did break so it seems, and wiped out the main thread with the 40k hits and pages of complaints. Make of that what you will. A brief P.S. to the above post. To MK Brett of Tiscali , thanks for the help, I think you were stuck between a rock and a hard place, and I know you did try for us.
Zenith Bane Intercommercial Aerospace Retail United Stations	Posted - 2008.02.11 22:59:00 - [560] Edited by: Zenith Bane on 11/02/2008 22:59:36 I'm actually shocked. EVE has worked fine for the last few days so Tiscali have redeemed themselves. However, if the same problems start again I will be getting my MAC immediately as I am not going to be bug*ed around like this again.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.11 23:23:00 - [561] Originally by: Zenith Bane Edited by: Zenith Bane on 11/02/2008 22:59:36 I'm actually shocked. EVE has worked fine for the last few days so Tiscali have redeemed themselves. However, if the same problems start again I will be getting my MAC immediately as I am not going to be bug*ed around like this again. Not sure they had a choice, I think we battered them into submission. If you can't play Eve when you want to, it free's up some hours to fight something else. in this case, for me it was the reason I couldn't play Eve :) and hey I think I won :)
Zenith Bane Intercommercial Aerospace Retail United Stations	Posted - 2008.02.12 20:13:00 - [562] Is there server down atm or have Tiscali started blocking EVE again already?
Majama Minmatar Astral Light of Nature	Posted - 2008.02.12 20:40:00 - [563] server has problems probably last few minuts
achoura	Posted - 2008.02.12 20:43:00 - [564] Bookmark my sig then you'll always know *The EVE servers and their patches*
Tropeza Spartan Dynamics Rally Against Evil	Posted - 2008.02.13 11:53:00 - [565] After a successful week of connections and playtime I think it's time to knock this one on the head. Major props to Snaith and everyone else who raised their voices and made Tiscali take notice
Kinsban'Enthis	Posted - 2008.02.13 19:55:00 - [566] Edited by: Kinsban''Enthis on 13/02/2008 19:55:01 Indeed, mad props to Snaith for fighting the cause with so many others. My connection however with PIPEX has been nothing but grrrrrrrrrrrrr. Connecting no faster than 220kbps after 6PM has become a joke to say the least. But, I have finally had some good news, my constant communications with PIPEX have paid off, they have advised me that they will waver the cancellation fee of the contract and supply me my MAC. Rollon MAC, need a new ISP asap. Anybody got a decent recommendation within the UK aiming at keeping online gamers happy? Regards, me Signature
Tropeza Spartan Dynamics Rally Against Evil	Posted - 2008.02.14 14:45:00 - [567] ADSL24 were the ISP I was thinking of changing to. Heard lots of good things about them, and most of the enta sellers.
Tropeza Spartan Dynamics Rally Against Evil	Posted - 2008.02.20 11:51:00 - [568] Well, it would appear I now have a definite conclusion to this matter. Eve is now working fine, so I was happy to leave things. However I received a response from Pipex to my complaint letter, apologising for the situation and I now have a MAC code in my inbox. Score!
minerdave Gallente Ma-Ven Industries Phobos Alliance	Posted - 2008.02.24 17:03:00 - [569] so much for "that" fix : / im still gettin the port throttling
Tropeza Spartan Dynamics Rally Against Evil	Posted - 2008.02.24 22:02:00 - [570] Yup, mine has gone again today. WTF are Tiscali/Pipex playing at Hopefully my migration to ADSL24 will be done in a few days
Haldir Ravenclaw PezCo - Ice Services Brutally Clever Empire	Posted - 2008.02.26 16:38:00 - [571] Well, with the "fix" that has been put in place, I can now connect to EVE normally. However, when it becomes 4:25pm I still get disconnected, but I am able to re-connect afterwards. Dunno the cause for this, but at least it's a step in the right direction! \|\| This is my sig. There are many like it, but this is my sig. \|\| \|\| Nerf proof sig. \|\|
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.27 10:37:00 - [572] Originally by: Haldir Ravenclaw Well, with the "fix" that has been put in place, I can now connect to EVE normally. However, when it becomes 4:25pm I still get disconnected, but I am able to re-connect afterwards. Dunno the cause for this, but at least it's a step in the right direction! The fact you can reconnect is the key here, so we know the fix did sort it for most people, the time you mention is round about when shaping would kick in. At the mo there does seem to be other problems going on with people constantly dropping, in my own corp we have another Tiscali user who was like me, but is now ok. We also have 2 people on the same line, one is suffering constant disconnects the other isn't, which has happened since last patch. Seeing if a fresh install will cure it. There has been some mention of routers not liking trinity too much either, so check if you have one that you have the latest firmware for it.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.28 19:22:00 - [573] Tiscali Boss gets the boot Article Link click here Which looks like a sell off for the ISP
Kinsban'Enthis	Posted - 2008.02.28 22:15:00 - [574] Originally by: Tropeza Yup, mine has gone again today. WTF are Tiscali/Pipex playing at Hopefully my migration to ADSL24 will be done in a few days Swithching to ADSL24 on the 3rd of March. Thank goodness for that. Signature
Black Spartan	Posted - 2008.03.06 19:01:00 - [575] ofca , im trying to send you isk :D can ya re activate ma password (sorry forgot yesterday)
Wild Rho Amarr GoonFleet	Posted - 2008.03.10 15:57:00 - [576] I'm not sure if this has happened to anyone else but just a few minutes ago my connection to Eve was dropped and I'm getting status known again after the last month or two being fine. I'm hoping like hell it's just some hiccup and we're not back to square one with the traffic shaping issues.
ApeWeevil Caldari Eve University	Posted - 2008.03.10 16:09:00 - [577] Me too rho just dropped the connection now. I can still log in after a few minutes but the character selection screen is blank from chars and it drops after about 30 seconds. Hopefully its just a one time thing
alcohorik	Posted - 2008.03.10 16:52:00 - [578] Yup it's back i get booted off tiscali about 4.30pm now every day and saturday and sunday get to play for maybe an hour then get kicked wtf? this had been fixed and i could get on whenever i wanted and now as mentioned before back to square one......anyone know a good uk service provider that would allow me to play eve anytime??
Haldir Ravenclaw PezCo - Ice Services Brutally Clever Empire	Posted - 2008.03.10 17:21:00 - [579] Bah, also affected by this problem. Takes a while to show users online, then login and doesn't show characters on selection screen then just disconnects. So much for them having fixed this trucking problem, really ****ed off with them now. For their sake I hope it is just an error, don't want to go back to the "old days" of having a totally useless service. Not impressed. \|\| This is my sig. There are many like it, but this is my sig. \|\| \|\| Nerf proof sig. \|\|
Kirku	Posted - 2008.03.10 18:07:00 - [580] i am also having the same problem, and it is around 6pm. i played fine on saturday and sunday and logged in briefly during my lunch hour today. is this an isp problem? i have only recently started to play eve, but have been having issues with bf2 for some time.
Chris Fierce	Posted - 2008.03.10 19:13:00 - [581] Originally by: ApeWeevil Me too rho just dropped the connection now. I can still log in after a few minutes but the character selection screen is blank from chars and it drops after about 30 seconds. Hopefully its just a one time thing Same problem here. I've had it with Tiscali.
Kirku	Posted - 2008.03.10 20:01:00 - [582] if having issues with tiscali do NOT go into their broadband help, they hung up on me after half hour phone call. i also had circular conversations with them for around 40mins, they fix nothing, they know nothing and are utterly useless. i appear to be getting some form of movement and a ú30 gratuity by being put through to their billing department. the claim to be arranging a call back from higher level technical support, at least they can understand my problem though....
Kirku	Posted - 2008.03.11 00:07:00 - [583] the problem is definitely back, i can now logon at 12.05am, this is really annoying. i hope the fix it again soon or i'll request a mac code so fast it will make their head spin
Katchin Contraband Inc. Mercenary Coalition	Posted - 2008.03.14 21:10:00 - [584] I used to be a tiscali user, hated it so switched to Pipex, then tiscali bought Pipex, WTF!! Anyway, I switched to adsl24 back in November, no problems since, zero connection throttling, great support, best ISP i've ever had. Only losers use local !!!
Alski Di-Tron Heavy Industries Atlas Alliance	Posted - 2008.03.15 17:49:00 - [585] Originally by: Katchin I used to be a tiscali user, hated it so switched to Pipex, then tiscali bought Pipex, WTF!! Anyway, I switched to adsl24 back in November, no problems since, zero connection throttling, great support, best ISP i've ever had. Same here, adsl24 is absoluteley awesome, had a problem with my connection the other day that turned out to be my router dieing, but still managed to talk to one of there (uk based) support people at 11:30pm brillent. - (combat) Patch belonging to CCP hits your drones, wrecking their liberty and freedom.
Squigdeath Perkone	Posted - 2008.03.18 14:04:00 - [586] Right, there has been so much talk about this tiscali issue that I'm quite confused as to how to fix my my problem. Is there a fix to download or isn't it that simple, and if there is, where is it? I cant login at all, after putting in password it comes up a saying: "Could not connect to the specified address. Odds are that you have not established an internet connection, the server isn't running, or the server address or port number was wrong." Everything else I do on the internet is fine, it's just Eve. Is this the same problem as others have had or isn't this a Tiscali problem? Please help someone! I can't even change ISP because I'm only a lodger where I live so cant choose the ISP! Thanks
Davis Valdran	Posted - 2008.03.20 21:44:00 - [587] Hey Mugwort Im with Virgin and I was getting disconnected about 2 hours ago every 10 to 15 mins. Heres the thing Ive been with virgin media since they came out and I played eve approx 2 years ago for 1 year , left and now Im back but in the past I never ever disconnected from eve. Came back yesterday and am getting DCed alot. Heres the thing though I need to narrow things down before I come to a conclusion whos at fault since I just bought a linksys router and actually many people have DC issues with them. Initially I was getting that the connection icon was saying "LAN connection disconnected" then it would reconnect immediatly and if this happened during a web page load well the page would still display correctly. This was all prior to Eve and I changed some cables about, rebooted the router , tried many games and got no DCs. As it stands I never get that disconnect issue where the connection icon pops up and dissapears as mentioned but when I log into eve online now even though Ive sorted the prior stuff it DCs. I know various ISPs are getting the blame but if a person is able to go MP on other high end games with no DC , then comes on eve and DCs it makes me wander you know? Is there a technical explination from CCP as to why ISPs are to blame? Im going to phone virgin in a few days if it keeps happening, get another router , and other cables in the next few weeks. In my case theres to many factors to attribute blame until I know my end is setup as good as it can be but its strange for so many users from differant ISPs to be having the same issue and it not to be partially to do with the eve servers(Even if its not the case in my own situation)
Davis Valdran	Posted - 2008.03.20 21:44:00 - [588] Edited by: Davis Valdran on 20/03/2008 21:46:18 accidental double post . Apologies
Callum545 HALO - INDUSTRIES INC.	Posted - 2008.03.22 16:20:00 - [589] Has anyone elses with tiscali had really bad connection issues over easter wkend im losing my connection all the time. Log in for 5mins then disconnect. I cant even play on battlefield 2. its lik they have blocked all games. i rang them up and they said it was a technical issue and they are trying to fix it. WELL HURRY UP
Qwakrz Suon Tactical Enterprises	Posted - 2008.03.22 20:21:00 - [590] Edited by: Qwakrz on 22/03/2008 20:21:55 Yes... Tiscali, Pipex & Nildram (all now go over the same network) are having problems. I have a ticket open with them but they insist that having 80% packet loss is normal on an internet connection... Hate to tell them my job, will be good if they ask though. 80% packet loss is not normal and kills all but web browsing, its a sure sign that the network has problems or cannot cope with current demands. I cannot play currently. If I login I can sit in the station but any undocking or other interaction will drop the connection. I have had PingPlotter running overnight and if you want to play the best time is 3.30am till 7.30am UK time, during these moments I get no packet loss or drops. I am giving them till Wednesday to fix it or I am off and looking for another ISP (I have been with Nildram for 5 years without a single problem, Tiscali get involved and I have had nothing but problems).
Snaith Bug Eyed Monsters	Posted - 2008.03.23 13:23:00 - [591] Originally by: Qwakrz Edited by: Qwakrz on 22/03/2008 20:21:55 Yes... Tiscali, Pipex & Nildram (all now go over the same network) are having problems. I have a ticket open with them but they insist that having 80% packet loss is normal on an internet connection... Hate to tell them my job, will be good if they ask though. 80% packet loss is not normal and kills all but web browsing, its a sure sign that the network has problems or cannot cope with current demands. I cannot play currently. If I login I can sit in the station but any undocking or other interaction will drop the connection. I have had PingPlotter running overnight and if you want to play the best time is 3.30am till 7.30am UK time, during these moments I get no packet loss or drops. I am giving them till Wednesday to fix it or I am off and looking for another ISP (I have been with Nildram for 5 years without a single problem, Tiscali get involved and I have had nothing but problems). Tiscali fixed their cisco throttling kit to let Eve through a while ago, and tbh it does seem to have worked. On their forums they did ask for other games to post the stream/packet and port data (which for Eve I supplied) so they could fix those too, not surprisingly no one has. As for dropping connection, within my corps the Tiscali users are currently OK , but the AOL(CW) ones are dropping about every 10 minutes. When using pingplotter I still suffer packet loss at peak times, however it does not seem to affect Eve any more.
AK34 Fabian Strategy	Posted - 2008.04.07 12:43:00 - [592] I was with Tiscali until last November. and i was getting all these problems. Once i changed to another ISP the problems went away. But just to show u how bad tiscali are, even thou i left tiscali in November im still getting a monthly bill from them and every month i phone and make sure my account is cancelled . every call they say it was cancelled in November and they will look in to the bills. There really is no hope for tiscali and there users . once u sign up with them your stuck for life
Hawk TT Caldari Bulgarian Experienced Crackers Sons of Tangra	Posted - 2008.04.14 20:51:00 - [593] Check this: http://oldforums.eveonline.com/?a=topic&threadID=735646&page=3#63 There is chance to find an answer. At least, you could try it and post feedback! ___________________________________ Science & Diplomacy Manager @ BECKS Sons of Tangra Alliance (SOT)
Keelabich The Dead Parrot Shoppe Inc. Brutally Clever Empire	Posted - 2008.04.15 11:39:00 - [594] well for about a month now my connection is working fine infact perfecly i havent had any reall problems maybe tiscali have sorted the problem out well.. they have to m e anyway

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