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Thread Statistics | Show CCP posts - 3 post(s) |
Rock'mar Khan
Taggart Transdimensional
Virtue of Selfishness
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Posted - 2008.06.27 01:33:00 -
[601]
I have Comcast - on the East coast - USA... ever since I re-installed the game, and re-subbed, I can't log in... I get the "most likely not connected to the internet" message...
Not running a router - have tried adding EVE to the Firewall, and even turning off the firewall (Comodo Firewall). Running McCaffe security center, but there's no way to shut down that prog - only uninstall it... did a tracert, here it is..
Tracing route to 87.237.38.200 over a maximum of 30 hops
1 * 14 ms 9 ms 73.157.100.1
2 5 ms 5 ms 5 ms 68.87.183.153
3 6 ms 7 ms 6 ms te-9-3-ar01.berlin.ct.hartford.comcast.net [68.87.182.49]
4 9 ms 10 ms 8 ms po-11-ar01.foxboro.ma.boston.comcast.net [68.87.146.34]
5 19 ms 18 ms 11 ms pos-0-14-0-0-crs01.woburn.ma.boston.comcast.net [68.86.90.2]
6 33 ms 32 ms 33 ms pos-0-7-0-0-cr01.cleveland.oh.ibone.comcast.net [68.86.85.49]
7 41 ms 41 ms 42 ms pos-0-8-0-0-cr01.chicago.il.ibone.comcast.net [68.86.85.50]
8 44 ms 41 ms 41 ms 68.86.89.58
9 121 ms 120 ms 121 ms telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13.222]
10 116 ms 116 ms 119 ms 217.20.44.226
11 122 ms 122 ms 121 ms 217.20.44.138
12 117 ms 117 ms 117 ms 87.237.38.200
Trace complete.
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Shepard Book
Imperial Academy
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Posted - 2008.06.27 21:10:00 -
[602]
I am still being disconnected...and no input from ccp other than they un sticky this post, first class customer service, thx
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Cailais
Amarr
VITOC
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Posted - 2008.06.27 22:29:00 -
[603]
Tracing route to 87.237.38.200 over a maximum of 30 hops
(no problems until...)
7 32ms 29ms 30ms 217.20.44.222
8 * * * Request timed out.
9 39ms 39ms 38ms 87.237.38.200
Trace complete.
C.
VITOC - Amarr Corp for Faction Warfare! |
Sh'tok
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Posted - 2008.06.27 23:27:00 -
[604]
Edited by: Sh''tok on 27/06/2008 23:29:31
Here's my tracer log from the US. Beyond The Network America, Inc. BTN-CIDR4 London appears to be the sticky wicket on this one with lag. Previous to the disconnects, my average ping times were below 60 ms.
Report for 87.237.38.200
This trace was started on Jun 27, 2008 7:20:24 PM.
The host '87.237.38.200' has been found, and is reachable in 10 hops. The TTL value of packets received from it is 118.In general this route offers a good throughput, with hops responding on average within 61ms. However, all hops after hop 7 in network 'Beyond The Network America, Inc. BTN-CIDR5' respond slightly slower than average.
----------------------------------------------------------------------------------------------------------------------------------------------------------------------
| Hop | %Loss | IP Address | Node Name | Location | Tzone | ms | Graph | Network |
----------------------------------------------------------------------------------------------------------------------------------------------------------------------
| 0 | | 0 | * | | | | |
| 1 | | 00.00.00.00 | - | ... | | 7 | x | (private use) |
| 2 | | 24.29.161.145 | srp3-1.dytnoh1-rtr1.woh.rr.com | ?Herndon, VA, USA | -05:00 | 8 | x | Road Runner HoldCo LLC ROAD-RUNNER-1 |
| 3 | | 24.95.81.221 | srp5-0.clmboh1-rtr1.columbus.rr.com | Columbus, OH, USA | -05:00 | 11 | x | Road Runner HoldCo LLC ROAD-RUNNER-3-A |
| 4 | | 66.109.6.68 | ae-4-0.cr0.chi30.tbone.rr.com | Chicago, IL, USA | -06:00 | 19 | x- | Road Runner HoldCo LLC COUDERSPORTBB-2 |
| 5 | | 66.109.6.155 | ae-1-0.pr0.chi10.tbone.rr.com | Chicago, IL, USA | -06:00 | 25 | x-- | Road Runner HoldCo LLC COUDERSPORTBB-2 |
| 6 | | 209.8.108.37 | ge9-4.br03.chc01.pccwbtn.net | ?Herdon, VA | | 48 | -x----- | Beyond The Network America, Inc. BTN-CIDR4 |
| 7 | | 63.218.13.222 | telecity.ge9-9.br02.ldn01.pccwbtn.net | London, UK | * | 148 | -x----- | Beyond The Network America, Inc. BTN-CIDR5 |
| 8 | | 217.20.44.226 | - | ?(United Kingdom) | * | 113 | x | Telecity Plc |
| 9 | | 217.20.44.138 | - | ?(United Kingdom) | * | 112 | x | Telecity Plc |
| 10 | | 87.237.38.200 | - | ?(Iceland) | * | 115 | x | CCP Games |
----------------------------------------------------------------------------------------------------------------------------------------------------------------------
Roundtrip time to 87.237.38.200, average = 115ms, min = 111ms, max = 136ms -- Jun 27, 2008 7:20:39 PM
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gino3
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Posted - 2008.06.28 09:22:00 -
[605]
wtf, i keep hang up in the game. this happen already more than 3 days. I don't want paying a game like this. It isn't my ISP problem. Following is my tract route.
Target Name: N/A
IP: 87.237.38.200
Date/Time: 28/6/2008 17:19:11 to 28/6/2008 17:20:46
Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 20 0 0.0 14 15 14 pcd-hhm25-2-rx.netvigator.com [203.218.196.254]
2 20 0 0.0 15 93 18 n219076123046.netvigator.com [219.76.123.46]
3 20 0 0.0 15 109 22 [218.102.21.218]
4 20 0 0.0 14 93 19 tenge13-2.br03.hkg04.pccwbtn.net [63.218.2.13]
5 20 0 0.0 280 453 299 telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13.222]
6 20 0 0.0 280 281 280 [217.20.44.226]
7 20 0 0.0 280 483 292 [217.20.44.138]
8 20 0 0.0 280 281 280 [87.237.38.200]
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Larieen
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Posted - 2008.06.28 20:19:00 -
[606]
WOW..been playing since 05,never had a problem like this,but been having this problem for 2 mo.!!!Got droped 17 times in 10 min last night..I have done everything on my end to fix this..Its not me..Fix this please or i will not be renewing my subscription.Im not paying for something i cant play!
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JaM35
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Posted - 2008.06.29 21:57:00 -
[607]
Getting old!!! Fix it already!!! i can NEVER get on if there is over 30k people on whats the deal with that!!? |
Steve Celeste
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Posted - 2008.06.29 22:11:00 -
[608]
Keep getting disconnected, over and over and over and Aaaaaaarrgghhh!!!
XS4ALL, Netherlands |
JaM35
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Posted - 2008.06.30 20:22:00 -
[609]
Still waiting for a fix! Cant really do anything to earn,no missions no mining nothing cause if i do start something i get the BOOT!!!!!! Therefore the game is unplayable at the moment!! |
Richard Third
Gallente
The Scope
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Posted - 2008.06.30 21:02:00 -
[610]
if you have a cable modem, you need to check for packet loss.
most websites will load even with 5% packet loss. but for games, 1% packet loss will keep you from logging in.
I used to work for Cox communications.
--
You can't do that with a Planet. |
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Larieen
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Posted - 2008.06.30 22:18:00 -
[611]
Dont have a cable modem..
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JaM35
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Posted - 2008.06.30 22:20:00 -
[612]
Dont have a cable modem. They just need to fix this problem.Its not on my end i have done everything..
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JaM35
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Posted - 2008.07.01 15:45:00 -
[613]
much worse with the new patch cant log on at all now!
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Zeleaa
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Posted - 2008.07.01 18:43:00 -
[614]
Edited by: Zeleaa on 01/07/2008 18:43:30
still the old problem here, every 5 to 15 mins ( sometimes it holds 45  ) disc, can log in again immediately again however...been like this for 10 days now.. ...and NO CCP its not my isp ( shakes fist )
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JaM35
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Posted - 2008.07.03 04:01:00 -
[615]
633 replies and 56610 views..think that might be a problem you need to fix in a hurry!
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JaM35
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Posted - 2008.07.06 02:01:00 -
[616]
is this supposed to be fixed? We havent heard anything and im still having problems!
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St Zetheus
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Posted - 2008.07.06 21:23:00 -
[617]
Still having the same problems as well. It's really starting to get on my nerves, as I'm unable to do anything besides looking at my ship in hangar...
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Chop Shop
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Posted - 2008.07.06 23:36:00 -
[618]
I've just traveled from FL, USA (Comcast -> Limelight route to CCP) to TX, USA (Suddenlink -> Level3 route to CCP) and EVE has been dropping connects badly for some time now.
It has been good over the past several weeks off and on but my last, worst time on Comcast while in FL was disconnect every couple minutes. Over the course of an hour or so while trying to move some trade goods I was disconnected probably some 25 times. I kept plugging at it since I wanted to get the junk moved before my departure to TX.
Now in TX using another cablemodem provider, my connects have been laggy (rubberbanding of gate/ships entering/leaving warp) and also more disconnects than I can reliably play EVE.
Oddly enough it almost seems like constant clicking, warping and such keeps the game connected, while like clockwork if I sit in a station looking over my skills or some cached info, when I finally try something like the wallet I discover I have been thrashing around in cache data -- any sort of commit of data or query like the wallet and it clarifies I have been sitting there wasting my time, having been silently disconnected some time ago.
This pretty much makes it a complete waste of time trying to play. I am not satisfied with simply logging in to change my skills or fart around in the station playing pattycake waiting for the 'connection reset by server' message...
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Gut Punch
The Dead Parrot Shoppe Inc.
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Posted - 2008.07.07 00:52:00 -
[619]
Comcast in CA also had issues today. I'm getting 300ms on some of the trace going through to eve-online.com. I've been in two major fleet fights and I never got grid to load on either. Vent was working just fine and I could get on the forums, killboard, EveO, etc. However, this lag from Comcast -> Eve is sucking majorily.
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St Zetheus
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Posted - 2008.07.07 08:34:00 -
[620]
How do i check my route of connections to the EVE server cluster and the delay?
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Magnus Stridh
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Posted - 2008.07.07 11:16:00 -
[621]
Also having connection problems, works nice when NOT playing EVE, but when playing EVE, connection lost maybee 2-3 times almost every time a play.
I also have some strange graphics problem, gets graphics error lines that moves along when i rotate the ship (view). Also the minimiza/maximize buttons (when playing in window) are behaving strange, like twisted graphics.
Not sure, but i think this problems apperaed some time after EA. I have a DELL Dimension 9150 with a Nvidia GS7900 card, with updated drivers runing on a Vista Home OS (32-bit) with latest patches. I have checked the GPU temp, and it¦s at 79-94 degrees celcius..... sound hot to me?!(runing premium trinity version)
NOTE: I am using WiFi, but the connection has worked good before, and as i said before.... when not playing EVE.....no connection problems?! Any idea¦s? 
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JaM35
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Posted - 2008.07.07 17:11:00 -
[622]
HELLLOOOOOOO!!!! whats going on with this problem?!!!
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Pr1ncess Alia
Caldari
Perkone
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Posted - 2008.07.07 17:47:00 -
[623]
 Originally by: JaM35
HELLLOOOOOOO!!!! whats going on with this problem?!!!
10's of thousands of ppl log onto eve every day.
In the past several days there have been a handful in this thread complaining.
Do the math. It's not ccp's problem it's either your problem or your isp's.
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Chop Shop
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Posted - 2008.07.07 22:24:00 -
[624]
Edited by: Chop Shop on 07/07/2008 22:29:19
Considering my several hours of pingplotter testing using Suddenlink.net, consistantly shows the level3.net route going to hell from NY -> London -- that isn't my ISP AFAIK.
Prior to this the limelight route going to hell for my Comcast jumping the big pond.. CCP ACK'd they have contracts (?) with providers to get customers connected from around the world ( as demonstrated by http://oldforums.eveonline.com/?a=topic&threadID=803712&page=1 ). So, yes, it may not be a game server problem but they are the only ones who can police up their contracted services.
Also, this isn't the only connection problem thread, far from it.
Cablemodem service cartels like Comcast and COX/Suddenlink literally have monopoly situations in my two service areas. While DSL is available in one area, it is not in the other. That pretty much means to follow the wonderful advise of "change ISP" so many want to offer is meaning an ISP downgrade. Odd as it may seem to some, like many with these connection problems, the rest of the internet functionality I use is usable perfectly fine while EVE is unable to maintain connection for more than a short while these days.. go figure.
Can't mine, can't fight, can't use drones, can't do much of anything in eve under a NORMAL and acceptable risk situation.
If EVE Online can't cater to large ISP like Comcast, Rogers, COX, Suddenlink, ATT, etc for USA players then so state such things since it isn't a realistic option to change ISP for some of us, while it is a painful option to simply cease playing EVE.
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St Zetheus
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Posted - 2008.07.08 10:06:00 -
[625]
I'm living in Norway, and using an ISP called Telenor. i'm being rerouted through the UK as well, through some of Virgin Networks' servers. I don't know if these are the servers causing my problems, but other MMOs like Final Fantasy XI suffer from connection problems as well.
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Magnus Stridh
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Posted - 2008.07.08 20:09:00 -
[626]
Ok, my connection problem was my wifi card.... disabled it and try the built in network card with wire.... working perfect. Diffrence lika day and night if i compare in www.pingplotter.com. A little bit strange, because it has worked nice before, but maybee not as good as now, you probably notice network dipp easier in EVE then for example surfing the internet, and i have never tried pingplotter before....thanks CCP!
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Pr1ncess Alia
Caldari
Perkone
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Posted - 2008.07.08 20:20:00 -
[627]
Originally by: Chop Shop
several hours of pingplotter testing
Originally by: Magnus Stridh
if i compare in www.pingplotter.com
I'm gonna say this again (it has been a few pages). Ping plotter is useful for one thing, SHOWING YOU THE PATH
those little timeouts inbetween that pingplotter says is packet loss? IT'S NOT PACKET LOSS
the devices that run the backbone of the internet automatically give your icmp requests about the lowest priority possible. That means if that l3 router has ANYTHING he thinks is more important, he is going to stick your response in a que (giving you a very high ms return time) OR he isn't going to answer you at all
traceroute to show the path
extended ping to the destination IP (and hope he will give you some form of priority / treat your icmp like normal traffic)
^^ is the only way to troubleshoot your path. outside of that, if you do have real packet loss, take it up with your isp, show them your path and encourage them to take it up with their net peers
Originally by: Chop Shop
If EVE Online can't cater to large ISP like Comcast, Rogers, COX, Suddenlink, ATT, etc for USA players then so state such things since it isn't a realistic option to change ISP for some of us, while it is a painful option to simply cease playing EVE.
cram it. you dont even know what your talking about.
your the end user, your responsible, not ccp. ccp helps when there is an issue effecting all their customers (like they did with LL) but they sure as hell aren't responsible for troubleshooting every enduser's connection issues. it's YOUR isp, that's your job
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Chop Shop
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Posted - 2008.07.09 11:48:00 -
[628]
I talked to someone at Limelight maybe a month before CCP shut down that connection after I tracked connection problems to LL. Presumably this current issue will be handled and eventually dealt with by the same problem solving SOP and/or gradual rise in customer complaints.
..pingplotter only came into the picture since that is the mantra of the connection support info found here. Figured maybe that would help turn this around sooner than a month.
I don't get paid to talk to support at Comcast or Suddenlink, do their IT work -- or desire much to do so. They are paid like CCP to keep their part going. All my ISP do everything I have required from connecting US outbound world wide, streaming my PVR between Comcast and Suddenlink, working on my colo servers and on and on.. I have no indication of problems with them specifically which I could expect any sort of help with.
CCP has staff that looked into the LL issue, have some time and interest and perhaps names to drop at datacenters which are crucial to keeping EVE connected world wide. Hence are in a better position to flush out these problems than I am.
My machine is as it was the day before connections began to drop, using a dedicated and spartan XP SP3 installed drive which has a browser, EVE, EVEmon and NOD32. Makes no difference -- wired, wireless, router, direct to cablemodem.. Everything but EVE works as expected.
We've got probably 10-11 months left of our prepaid annual subs with CCP so with luck EVE will become playable again WAY before then. We can't make consistant ISK with the constant disconnects so hopefully I won't have to fund any major skillbooks before things work reliably again.
I really don't care to cram it. However I may nix the 2 EVE game computers we've been planing on ordering in a few days. I'd hate to see them get lost in the intercontinental black hole too.
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z616
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Posted - 2008.07.09 12:31:00 -
[629]
Hello, I am not sure my problem is related to the topic, but if it continues Im forced to stop playing this game, which is a real shame as I just prior to Empyeran Age started again.
The issue started after I patched Empyrean Age.
It is without a doubt connected to my ISP (my brother uses 2 different ones for his account and the second one works fine).
I get immense lagspikes ranging from 30 seconds up to 5+ minutes.
I have cleaned out the cache, tried switching to classic graphics, reinstalling a couple of times and I get the same problem on both of my computers.
I get more disconnects than everyone I know who play EVE.
I've tried pinging/tracing to the eve IP (I think it is an official IP to ping) and only getting an increase in MS once when this "lag spike" happens.
I payed for 3 months just after Empyrean Age as I thought it would be hot fixed fast. It hasn't yet and if I still experiance this kind of "lag" I am going to have to cancel my subscription I'm afraid.
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Terminus adacai
Caldari
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Posted - 2008.07.09 12:42:00 -
[630]
Trying to log in today, keep getting D/C upon entering station...
Opinions reflected on my posts are just that, my opinions. They do not reflect views held by my corp or alliance. |
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