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Author |
Thread Statistics | Show CCP posts - 1 post(s) |
Mather Maelstrom
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Posted - 2006.05.30 11:14:00 -
[121]
Edited by: Mather Maelstrom on 30/05/2006 16:55:47 So the speed is about the same. With I think the long route on average a bit faster. Indeed is either completely the 10 jump route or the 12 jump route, does not change while connected.
//No Pro Gallente RP, no Coreli & Cyrene anymore\\ |
Jimmy Tarmac
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Posted - 2006.05.30 19:47:00 -
[122]
My problem seems to be with one of my ISP's jumps. Jump 7 has massive packet loss in ping plotter too. Typical Tiscali
Tracing route to eve-online.com [87.237.39.100] over a maximum of 30 hops:
1 14 ms 15 ms 15 ms lo99.sfd-1-dsl.as9105.net [212.74.111.241] 2 15 ms 14 ms 15 ms ge1-2-26.sfd1.as9105.net [212.74.106.190] 3 31 ms 23 ms 31 ms pos0-0.not0.as9105.net [212.74.108.205] 4 31 ms 31 ms 30 ms pos0-0.lei1.as9105.net [212.74.109.225] 5 46 ms 31 ms 31 ms pos2-0.sa-bham0.as9105.net [212.74.109.214] 6 31 ms 46 ms 30 ms pos3-0.lon10.as9105.net [212.74.108.10] 7 * * 31 ms ge-4-0-0.lon11.ip.tiscali.net [213.200.77.73] 8 31 ms 62 ms 31 ms so-3-1-0.lon22.ip.tiscali.net [213.200.80.30] 9 46 ms 46 ms 31 ms ge-7-1.core2.London1.Level3.net [213.200.77.130] 10 31 ms 45 ms 30 ms ae-0-53.gar1.London1.Level3.net [4.68.116.75] 11 30 ms 31 ms 31 ms 195.50.91.22 12 31 ms 46 ms 31 ms 87.237.39.253 13 46 ms 46 ms 31 ms 87.237.39.100
Trace complete.
Astronomic Influence - Website |
Mather Maelstrom
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Posted - 2006.05.30 20:04:00 -
[123]
Doesn't really link the two of us I doubt I will do this much longer been playing for 9 days again since my injury and 7 of the 9 have been unplayable. Patience is a virtue, but I can see myself losing a virtue soonÖ.
//No Pro Gallente RP, no Coreli & Cyrene anymore\\ |
Andrue
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Posted - 2006.05.30 20:59:00 -
[124]
Originally by: Mather Maelstrom Doesn't really link the two of us I doubt I will do this much longer been playing for 9 days again since my injury and 7 of the 9 have been unplayable. Patience is a virtue, but I can see myself losing a virtue soonÖ.
Yeah that's a shame. Eve is an excellent game with great staying power but obviously if you can't maintain a connection there's no point. It would still be worthwhile trying to pursue it with your ISP. Although they aren't directly responsible I wouldn't be happy knowing that some routes my ISP provided were questionable. -- (Battle hardened miner)
[Brackley, UK]
WARNING:This post may contain large doses of reality. |
Tekniq
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Posted - 2006.05.31 09:53:00 -
[125]
Edited by: Tekniq on 31/05/2006 09:54:56 i am wondering if it could be another problem. i heard many times that the ISPs want to get rid of the massive traffic common fileshares are producing. ISP do traffic limit certain PORTS or random disconnects. Maybe the Problem could be solved if CCP would test another PORT for a few weeks. Or maybe the ISP thinks the massive Traffic produced by PORT 26000 (which is actually eves port) is by filesharing. Maybe writing some emails to them that 26000 is from EVE would solve the problem. btw. i am not getting that much disconnects (germany) and when i disconnect its because of my ISP (i see it in the log of my router - which interrupts DSL for 2 seconds randomly but less in the evening)... disconnects from eve without disconnect from the DSL line are very rare here... and its hard to notice because a little disconnect wont be recognized while surfing in the internet or something... ( But a game like eve need constant ping and absolutely no packet loss - doing much tolerance here would open the door for cheaters and exploits) i often do a ping while while playing and theres always some high ping and then 2 packet losses when the client disconnects. Its not a problem of ccp. the only thing they could do is increase the tolerance what would also mean to slow down (delay tolerance) the whole game...
not best english ;) just ask if anything questionable
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Lars Dohn
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Posted - 2006.05.31 10:26:00 -
[126]
CCP.... Help us !
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Andrue
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Posted - 2006.05.31 13:50:00 -
[127]
Originally by: Tekniq Edited by: Tekniq on 31/05/2006 09:54:56 i am wondering if it could be another problem. i heard many times that the ISPs want to get rid of the massive traffic common fileshares are producing.
It shouldn't be an issue because Eve's bandwidth requirements are very modest and fairly predictable. You can do most things except fleet engagements over an analogue modem connection.
The problem here I think is that of getting your ISP to take the issue seriously. A lot of ISPs these days are used because they are cheap. Whilst the connectivity they provide is usually adequate the support is bad and for this kind of situation that is a problem.
I use the UK based Nildram ISP and if I have to call their support team I can usually expect to speak to them within half an hour (although at present the roll out of Max ADSL has probably got things a bit back logged). Better yet when you speak to them about a gaming issue they take it seriously. Back in '04 I had them calling me back and trying to talk to Clueless&Witless to resolve that problem.
Your typical bargain basement ISP is just not going to provide that kind of service or commitment. -- (Battle hardened miner)
[Brackley, UK]
WARNING:This post may contain large doses of reality. |
Andrue
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Posted - 2006.05.31 13:57:00 -
[128]
Edited by: Andrue on 31/05/2006 13:57:41
Originally by: Lars Dohn CCP.... Help us !
How? This is the point people have tried to make. CCP are only responsible for their connection to the Internet. Your ISP is responsible for your connection. The bit in between "The Internet" has nothing to do with either of you.
Think of your connection to the Eve servers as like a string of sausages or a passenger train. You are responsible for one end of the string/train, CCP for the other end. The sausages/carriages in between are supplied and maintained by other companies that have no obligation to you or CCP.
If your packets have to travel through 12 servers and server number 4 keeps losing them then there's very little you can do. You can email the administrator of that server but since they have no contract with you or CCP you're reliant on them deciding to fix the problem of their own volition.
The point of this posting is that you have to be proactive. You have to pressurise your ISP. They might be able to change the route to something better or perhaps have a better communication channels to talk to the server's owner.
Failing that try a different ISP. -- (Battle hardened miner)
[Brackley, UK]
WARNING:This post may contain large doses of reality. |
Mather Maelstrom
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Posted - 2006.05.31 15:48:00 -
[129]
Edited by: Mather Maelstrom on 31/05/2006 15:53:38 The problem however seems that nothing is linking us, none of us is going over the same route and we all have disconnects which makes it more logical to assume the problem lies with CCP.
For all I know the one reason to have that 1 stable week-end could also be because the eve cluster crashed before that.
Those problems have, for most of us, started after the very last tranquility cluster 'upgrade'. I also asked in local yesterday if people were disconnecting/ crashing from the few that read local some replied they had the same problems. One would do so each 30 minutes the other each every hour orso. It's to bad the problem is so widespread, but only a few report about it.
I remember cold war and everone saying it was my problem till one day it effected everyone and CCP did something about it.
//No Pro Gallente RP, no Coreli & Cyrene anymore\\ |
Jack Creme
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Posted - 2006.05.31 23:44:00 -
[130]
Edited by: Jack Creme on 31/05/2006 23:44:32 After a relatively stable long-weekend - with only two disconnects - tonight (Wednesday 31 May) experienced 4 disconnects within the space of about 15mins. Was on a Lvl 4 mission with another member of the corp so no drone or ship losses. But once again only 1 of my 2 accounts disconnect. I've been running ping-plotter at 1 minute intervals (The Freeware part) for 5 days, but it didn't/doesn't show any errors or packet losses:
11 Hops of which 2 Hops were quite long - (Hop 2--pc-62-30-250-65-ha.blueyonder.co.uk [62.30.250.65]) with a Max of 126 (Ave 12) and (Hop 7 [195.50.113.29] with a max of 155 (ave 19)
None of which means much to me. My 2nd account remained connected all the time, however, it was not doing anything other than drifting in space, whereas the disconnected account was very busy with the NPC rats & operating drones. Is it significant that the account is busy doing something. Most of the disconnects occur when carrying out an action of some kind?
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Jack Creme
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Posted - 2006.05.31 23:52:00 -
[131]
Just wanted to add that I concur with Mather. This problem only started recently - can't say for sure when - but probably after the last TQ upgrade.
It is also significant that a lot of other players are experiencing these disconnects but are neither reporting it nor adding to the forums. About 15 mins after my last disconnect, one of my corp peeps had a disconnect. I have also noted in local chat that peeps will say the same.
It seems a lot are being affected.
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Dracos Xenos
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Posted - 2006.06.01 03:25:00 -
[132]
I'm having the exact same problem since I came back to EvE about 2 months ago, but since the recent patch its gotten worse. What happens for me is I'm unable to go idle what so ever... And begining a miner this is a big problem and annoyance for me. It seems the connection to EvE times out for me.
I've reinstalled, tested signal in my house wiring(former cable installer), tested with and without router, tested cable modem speed. Everything checks out fine on my side.
Problem is unless I keep chatting with corps or in local I DC in 1 to 2mins of idle time. I can never go AFK, and sometimes talking or not I DC. But seems to happen only when I stop typing or checking menus just watch myself mining a roid fer 1min or so Blame... DC highly annoying.
It's definintly not my ISP or my equipment. I play 2 other MMOs and have no troubles on either or any other over-the-net gaming. Definintly strictly an EvE problem.
Contacted support yet to receive a response... sent them dxdiag and ping plotter info... Nothing so far. But I wish they'd get this fixed I enjoy EvE but DCin' 15-20mins while trying to mine is too much.
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omni eye
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Posted - 2006.06.01 03:33:00 -
[133]
I'm loosing connection every 2-5 minutes. Counted 10 times now in a row. HELLO!!!! CCP please restart the server or whatever :=)
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Jimmy Tarmac
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Posted - 2006.06.01 12:07:00 -
[134]
Originally by: Jack Creme Edited by: Jack Creme on 31/05/2006 23:44:32 After a relatively stable long-weekend - with only two disconnects - tonight (Wednesday 31 May) experienced 4 disconnects within the space of about 15mins. Was on a Lvl 4 mission with another member of the corp so no drone or ship losses. But once again only 1 of my 2 accounts disconnect. I've been running ping-plotter at 1 minute intervals (The Freeware part) for 5 days, but it didn't/doesn't show any errors or packet losses:
11 Hops of which 2 Hops were quite long - (Hop 2--pc-62-30-250-65-ha.blueyonder.co.uk [62.30.250.65]) with a Max of 126 (Ave 12) and (Hop 7 [195.50.113.29] with a max of 155 (ave 19)
None of which means much to me. My 2nd account remained connected all the time, however, it was not doing anything other than drifting in space, whereas the disconnected account was very busy with the NPC rats & operating drones. Is it significant that the account is busy doing something. Most of the disconnects occur when carrying out an action of some kind?
Actually, I have noticed the same thing, 2 accounts connected, 1 loses connection while busy doing something, but the inactive account (sat in station) stays online. I think there may be more to this than just my isp tbh.
Astronomic Influence - Website |
Mather Maelstrom
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Posted - 2006.06.01 15:00:00 -
[135]
Got a reply yesterday evening from customer support nothing seems to suggest it's the ISP (at least for me). It apparently only affects a few characters, some people here with multiple accounts have some characters working and others not. I'll give my character log in to a RL friend who has no problems currently with his own account, if he disconnects it would mean something has gone wrong with my character.
//No Pro Gallente RP, no Coreli & Cyrene anymore\\ |
Dracos Xenos
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Posted - 2006.06.01 22:59:00 -
[136]
Well after watchin' ping plotter for a couple hours all packet losses and TCP errors start at the level3.net sections one in chicago, and 1 in london. Everything from my ISP has no troubles. But also checked my router logs around the same time as crashes.... and it seems to think eve server is doing a smurf attack to me. Which is odd since it shouldn't be doing that. Gonna dig into that part too... but this still happenes regaurdless if I goto thru router or not.
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Dracos Xenos
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Posted - 2006.06.02 03:01:00 -
[137]
Well after several hours of testing... several different router changes... and here's what I know... jack and squat... Everytime I go ide for longer then 5mins I DC, so I've checked my router log after every DC... and the odd thing is. It appears after 4mins of idle. EvE server attempts to comm to my computer starting at port 26000 from thier end but ending on my computer IP on ports that have so far ranged from 2417 to 3890.... and thats when the DC happens after my computer rejects the TCP comms after 5 tries by EvE servers... What's this mean I dunno. If anyone does kindly share. But I got my router setup for TCP 26000 and UDP 26001 just like support section says. I even opened ports ranging from 2400-4000 and well... EvE IP for server just tries a closed port... Any suggestions?
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Clarity
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Posted - 2006.06.02 04:37:00 -
[138]
just like everyone else here I started having the problem, seemingly at random after the last patch.
day to day its different, some nights I stay connected and minimized for hours, other nights like today, I disconnect repeatedly.
the culprit for me is: ae-0-55.gar1.London1.Level3.net
I ping sub 50 until I hit this jump, which is 160ms average, and 30% packetloss.
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Wolfman Apocalypse
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Posted - 2006.06.02 07:27:00 -
[139]
Hello all, I too have experienced what you're going through over the past month or so However i have not had a single log out over the past 3 days and no CTD and i've been on a lot too This MIGHT be a potential fix although a bizarre one. Routers are a funny bit of kit huh! Check your routers outer casing temperature, if it feels even warm to the touch (most netgears!) Then if it didnt come with the plastic clips to mount it vertically (dg834gt and other modern ones, netgear seem to be aware of this issue) then make a stand for it so that it can be placed in a vertical position. (They overheat when in a horizontal position, most routers do unfortunately as theres lots going on inside the little rascals) In order to help keep your router cooler a mini desktop fan running off usb can help too. And possibly the more critical aspect is placement of your router on your desktop, dont let it sit within 18-20 inches of your comp or your monitor(as most of us use crt's for 1600 by 1200 resolution still for gaming) as especially in the case of your monitor it generates electrical fields with large field strengths (please don't criticise me for using layman terms this post is intended to try to help all) Using this combination alone helped to keep my connect solid for 3 days so far (wolfman touches a shed load of wood! ) I hope this helps anyone reading this, its not a guaranteed workaround but if it even helps one person then my time in writing this has been worthwhile.
Best Regards,
Wolfie.
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Jack Creme
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Posted - 2006.06.02 12:23:00 -
[140]
Edited by: Jack Creme on 02/06/2006 12:25:00 Thanks for that Wolfman. For me, anyway, I had some thoughts about my wireless router some time ago and so I take my PC off our home router and connect it directly to my DSL modem (much to the irritation of the rest of the family!).
But now I have experienced a further problem in this connection problem. Last night (about 0030 Eve) I logged in on a PC at work. No problems with that. I was at work so couldn't really do anything except a little chat in corp - the work PC is fairly low spec and FPS is far too low to do anything anyway. Got home (love riding the night buses at 4am!, everyone is so friendly ) and thought, well, I'll play a little. No chance. Got as far as the "Logging In" screen and that was it. On both accounts. Filed a customer support mail and a Bug report along with the Dxdiag file and Log-server file. Ping plotter showing a clear route etc.
Having just got up, worrying about lost skill time, rushed to pc to see of customer support had said anything (other then the standard auto-reply). Nothing. Well not too suprised about that, I guess customer support is swamped, so waited until after DT.
Eve server is now up and... Bingo! Both accounts logged in as if nothing had happened. The only thing that that tells me is that, there's nothing wrong with my client - in the main anyway. This is all far too much for my tiny brain...
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Jack Creme
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Posted - 2006.06.02 22:53:00 -
[141]
Well quite a good day - only got disconnected, dunno lost count 15, maybe 20 times. Same thing - trading, jumping combat. And only 1 account at a time, although this time both accounts were busy doing stuff, so they both disconnected at different times.
Just sending another bug report.
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Blood Wake
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Posted - 2006.06.04 15:25:00 -
[142]
I totally agree with Jack CrFme every thing he said is the same thing thatÆs happening to me. After about 5 mints of inactivity in a station shopping or on escrow etc. After about 10 to 30 minutes of mining or hunting I get dced but I can put my Indy on auto pilot and jump 54 jumps with out a problem most of the time.
So if we look at the facts here it really looks like CCPÆs problem ôat least from my point of viewö Fact one: This all started happening around the time of the new patch. ôWe didnÆt change nor our ISPÆs nor our routers CCP made the changeö Fact two: I can play outer online games that are a lot more intense than EVE with out a single disconnect on two separate computers at the same time. Fact three: The other games servers are in a different part of the world than London. ôIÆm not sure how much difference this makes to the location of their servers vs CCPÆs server location but most people didnÆt have a problem with CCPÆs servers till fact oneö Fact four: It appears to me to be a timed problem. Almost on the clock every 4 to 6 min of inactivity while setting in the station looking at the market if I donÆt psychically move something from my ship to my hanger or back I get dced. Space seems to be more stable with fewer dcÆs. and while on the move with auto pilot on its almost bullet proof for me. Fact five: I run 2 accounts on 2 different computers and I think both crash at random times due to inactivity or if it happens to be a random thing not sure even though one seembs to be more stable than the other one not sure if it has something to do with the computer or account. ôIll look in to this more some time next weekö Fact six: CP has had this problem before but it was more wide spread and they fixed it a lot more quickly. It had to do with a timing issue wile docking and undocking so they started timing the docking and ship changes. So even though this is not the same problem it is similar and can happen on their end. The big question I have is why is it happening to only some of us and not all??? Is CCPÆs server not playing right with one type of router, chip set or modem???
All I know is I cant play like this it takes all the fun out of the game
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Jack Creme
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Posted - 2006.06.05 11:47:00 -
[143]
Sunday 4 June. Had a trouble free afternoon, but by 1930 Eve time starting getting the regular dc's for the rest of my session until 0300 5 June when I packed up. Listed points when the dc's occured: Launched drones - 2 Started warp - 1 Slow transit in space to a distant object - 1 Refine activity - 1 Jumping through gate - 1 Stacking items in hanger - 1 Repackaging - 1 Being attacked or starting attack - 2 Undocking -1
Ran the log server and ping plotter - but they mean little to me but saved the files for another bug report. Since the second account stayed connected all the time (bar once) the log server ran continously. Maybe that'll help.
Nobody else in corp had the problem, but I am becoming a joke - don't do anything risky with JC, he disappears when it gets hot!
Is anyone getting any solutions to this, extremely frustrating, experience?
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Mather Maelstrom
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Posted - 2006.06.05 13:28:00 -
[144]
Still crashing here too, but I've gone to 0.0 now tired of wasting time in empire. If I lose my ship due to a disconnect ccp can reimburse it for me. Anyways I've done some travelling around; hunted NPC's and flew a dominix past 2 gate-camps to find myself quite stable. Following things changed: 1. Out in 0.0 now 2. Running TS all the time when playing eve 3. Got 1 machonet folder from a corp member that I re-use every day. I only disconnected once here in 0.0.
//No Pro Gallente RP, no Coreli & Cyrene anymore\\ |
Drogo Dris
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Posted - 2006.06.05 14:02:00 -
[145]
Blood Wake...You are spot on with your assessment. I have been having the exact same issues and, as stated before, this all started when CCP made changes...not with changes on my end. I disagree with Andrue's assertion that we are all suffering from ISP problems. I was running 100% fine on Eve before the last big patch and hardware upgrades. Now, I cannot run the game at all without running PingPlotter in the background constantly. If I try to play without it, I get disconnected from server. I refuse to accept the assumption that my ISP coincidentally made changes at the same exact time as the Eve updates....that just didn't happen.
This is a CCP problem, and one that needs to be addressed soon for its paying customers. I have been corresponding with CCP sending traces, log files, etc. as they have requested with no concrete help to-date. They made the changes....they should be tracking this problem down....not me. Just my opinion.
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Mather Maelstrom
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Posted - 2006.06.05 14:25:00 -
[146]
Nevermind my previous post, only the week-end was fine. I just tried to play the game, but was continuously disconnected from the server ISP just fine.
//No Pro Gallente RP, no Coreli & Cyrene anymore\\ |
Apropos
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Posted - 2006.06.05 20:42:00 -
[147]
I had some problems with the connectivity the last 2 weeks and I was thinking it must be my router, since often I couldn't get through the login process!!!
But then a techie friend of mine suggested that I quit torrenting/downloading/networking at the same time because of a TCP/UDP restrictions in Windows: Windows XP can only handle a certain amount of TCP/UDP requests at any given moment.
I did shut down all my other network traffic and had just EVE using my connection and after that the last four days have been without a desktop crash and I've played at various times and been idle for up to 20mins sometimes.
So for me it was probably a Windows problem since I have a 6mb DSL connection which should be more than sufficient for EVE and a lot of other traffic at the same time.
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Jack Creme
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Posted - 2006.06.06 07:31:00 -
[148]
Apropos - can you explain to a relative simpleton what you mean by shuting down other network traffic? Sounds a possibility that. Incidently, playing Monday evening from 1830 (eve) to 0030 had no disconnects!
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Apropos
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Posted - 2006.06.06 16:55:00 -
[149]
Jack, by shutting down network traffic I mean that nothing is running other than EVE. No torrenting, no other downloads, no streaming over my network, no antivirus, no updates, basicly nothing running exept EVE.
I'm not happy about this solution since as I mentioned that I have a 6mb DSL connection and my home network is a gigabit network. But hey.... it works for me now.
There is a solution/hack for the Windows TCP/UDP issue that lets Windows handle more TCP/UDP traffic but I haven't tried it yet because I forgot what the program is called.
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Jack Creme
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Posted - 2006.06.07 08:18:00 -
[150]
Ah ok thanks. I haven't changed a thing with the pc or I/N connection since this problem started because I'm a great believer in unintended consequences. Since I've done nothing to the PC this year, bar regular defrags, AV & spyware scans and so on and played for hours & hours without any disconnects before this problem. I'm convinced the problem lies in my Eve client or in its communication with the eve server. Re-installing the client doesn't change anything, but that doesn't mean the problem isn't there. Whatever the solution or work-round is it has to come from CCP and CCP have to say "We see where/what the problem is and we fixed it by doing this....". Now, it may happen that the latest or subsequent patch 'fixes' it; but it'll be through unintended consequences rather than a deliberate action. Because that's probably how the problem started in the first place.
Why it only affects a certain number of players is a mystery equivalent to "What made the Big Bang go bang?"
We'll see. After yesterday's patch I had a trouble-free play-time. Don't hold your breath yet, that's happened before.
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