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Author	Thread Statistics \| Show CCP posts - 8 post(s)
Acinom Gallente	Posted - 2008.11.12 13:54:00 - [1] Hello all, I keep getting disconnected at random times. Sometimes as little as 30 seconds from log on. Sometimes 2 hours. I have dropped down to classic EVE and ensured my Video driver is still up to date. I cleaned the cache and settings. I am getting tired of losing my drones... I try to keep reclaiming them but the Rats on my mission have other ideas. Any idea why? I do use a wireless router. Checked its firmware and it is up to date also.
Ynot Eyob Minmatar	Posted - 2008.11.12 14:01:00 - [2] Edited by: Ynot Eyob on 12/11/2008 14:02:26 I have had the same problem, dont know if this patch fix that problem we will see. But i serious think its a problem in the clientsoftware and not your PC, router or anything else. Iv made pentions about this, but in return all CCP say is that the cant see anything in the logfiles. Well.. i have had this problem on 2 laptops and 1 PC running on different networks. I been running monitor tools to try and find the problem, but only thing i see is the client closing the socket for some weird reson. Iv been playing online gaming for 6 years now, and the only game iv ever seen getting disconnected every 2nd night and more than once are EVE. I can still play my favor FPS games without any lag or connection isues. Anyway, look forward to see the new patch, havnt had the chance yet. I do hope that 1 fix have made a change to fix this isue.
Pnuka GoonFleet GoonSwarm	Posted - 2008.11.12 14:08:00 - [3] Same problem here, running classic
Acinom Gallente	Posted - 2008.11.12 16:25:00 - [4] Well thanks for telling me I am not the only one having this fault. Anyone know a program that can do traceroute the entire time I am connected?
Mikkki	Posted - 2008.11.12 17:29:00 - [5] damm same here...socket close....getting disconnected randonomly
Rramar Claime Amarr Task Force Zener Atlas Alliance	Posted - 2008.11.12 17:53:00 - [6] Same here, "your socket was closed". My net connection has no problems. Hope we get a fix asap. Never had this message or problem before the patch. ------- "I cherish the memories of a question my grandson asked me the other day, when he said; 'Grandpa, were you a hero in the war?' Grandpa said, 'No, but I served in a company of heroes."
Jin A'mara	Posted - 2008.11.12 20:25:00 - [7] same here, keep getting 'socket closed' randomly since the new patch
Mikkki	Posted - 2008.11.12 20:57:00 - [8] omg this is starting to be annoying....those random disconnects makes this game unplayeble :(
Statico	Posted - 2008.11.12 21:12:00 - [9] Same problem here. But it never lasted 2 hours before disconnect. It is more likely 2 minutes, every time. I hope CCP fix this quick. The game is totally unplayable sadly.
Von Stryke	Posted - 2008.11.13 06:18:00 - [10] Having same issue. Can stay logged in about two to twenty mins tops before getting booted.

Rramar Claime Amarr Task Force Zener Atlas Alliance	Posted - 2008.11.13 10:05:00 - [11] Is there any official answer to this issue anywhere on the forums? Is CCP doing something about it? If i loose my 300 mil ship in a fleet battle cause of "your socket was closed" will CCP give it back? ------- "I cherish the memories of a question my grandson asked me the other day, when he said; 'Grandpa, were you a hero in the war?' Grandpa said, 'No, but I served in a company of heroes."
Tornikey Gallente Dark Nexxus	Posted - 2008.11.13 11:01:00 - [12] Same problem, keeps disconnecting every 2 minutes and says "Socket was closed". I don't have this problem at home (classic graphics version), but at work (premium version).
Harrent Caldari	Posted - 2008.11.13 12:19:00 - [13] Same problem running classic =----------= Semper Fi
Harrent Caldari	Posted - 2008.11.13 15:58:00 - [14] forgot to mention that it is sparatic for me. Sometimes it happens 30 seconds apart and sometimes i can game for 2 hours without a single instance :/. =----------= Semper Fi
s33ker Cry Havoc.	Posted - 2008.11.13 16:04:00 - [15] Not the first time this has happened. Keep petitioning and it will get fixed.
Caleb Defiance Caldari eXceed Inc. Triumvirate.	Posted - 2008.11.13 16:10:00 - [16] Running preium here and just started about an hour ago with this disconnecting. Rest is all running fine, but eve just gives me the message that the socket is closed. Running two clinets at the same time as i always did with max settings...never had problems. ---- eXceed Inc.
Omnilist	Posted - 2008.11.13 16:30:00 - [17] Same problem here. when it happens it takes down my home network internet connection and the cable modem must be power cycled. It seems to be related to the time of day. I get disconnected frequently in morning hours and seldom/never in evening hours. Yesterday I did a reinstall of the premium client and it worked with zero disconnects for the rest of the day and I thought it was fixed. This morning I got kicked after about 10 mins and had to restart the network again.
Harrent Caldari	Posted - 2008.11.13 16:37:00 - [18] Originally by: Omnilist Same problem here. when it happens it takes down my home network internet connection and the cable modem must be power cycled. It seems to be related to the time of day. I get disconnected frequently in morning hours and seldom/never in evening hours. Yesterday I did a reinstall of the premium client and it worked with zero disconnects for the rest of the day and I thought it was fixed. This morning I got kicked after about 10 mins and had to restart the network again. I think it has a direct coorelation with local. It seems that systems with < 100 are more stable then systems with more than 100. People log on and off in system ? I do not know >.>. =----------= Semper Fi
Bruce Lorge	Posted - 2008.11.13 18:37:00 - [19] i am having the "socket closed" issue as well. Eve is not playable for me right now, as the socket close at random times. This issue happens while docked, and also while attempting to run a mission. Winxp, cable modem, premium edition client, not using windowed mode.
Anig Browl Caldari	Posted - 2008.11.13 20:27:00 - [20] /signed standard graphics, happened on path day, yesterday was fine, today it keeps dropping all the time.

Parvis	Posted - 2008.11.13 22:03:00 - [21] Same here.I got a few disconnect in one hour at evening today.Running premium clinet no problem with network.
Miau Kamo	Posted - 2008.11.13 22:49:00 - [22] Same problem here. When im disconnected by socket error, i cant log in in a while...
Rramar Claime Amarr Task Force Zener Atlas Alliance	Posted - 2008.11.13 23:23:00 - [23] Well i wont play too much in the next few days but i guess the most i can do is keep spamming every time i disconnect with "your socket was closed" until one of CCP's guys listens to us and answers what we can do. Or at least tell us theyre looking into it. Cause this is seriously annoying. ------- "I cherish the memories of a question my grandson asked me the other day, when he said; 'Grandpa, were you a hero in the war?' Grandpa said, 'No, but I served in a company of heroes."
Frozenlock	Posted - 2008.11.13 23:40:00 - [24] Same problem here. IF I succeed in connecting, I have something like 2min before I get a "socket closed". Weird enough, it was all fine for the first day post-expansion.
Bustar	Posted - 2008.11.13 23:57:00 - [25] I am also getting this issue...
Mazare Mircea The Scope	Posted - 2008.11.14 03:28:00 - [26] I usually keep ping open on TQ, and this socket closed message appears only after 3-4 request timed out messages. It's beyond annoying, it has already costed me a few kills, and it always happens at the most uncovenient moments. My last 10 minutes were spent disconnecting on 2 clients every 1-2 min, then reconnecting, and this is because i was in a fight with a bs. CCP, fix your freaking game, and don't ask the average players for help. They log in to play, and have fun, not to beta-test your piece of **** coding. ----- Do androids dream of electric sheep ?
Blue Puppet Eve University Ivy League	Posted - 2008.11.14 04:53:00 - [27] I get the same......."your socket was closed" at random times. Every thing I try nothing works, Its only Eve nothing drops, only Eve.
Rage Spear	Posted - 2008.11.14 14:25:00 - [28] Has happened to me too (only once). I run premium with max settings 1900x1200 and always have. No problems before or since
Mikkki	Posted - 2008.11.14 18:15:00 - [29] well i got those disconnects problems but then i downloaded full client from eve website then reinstall the game with it and....no d/c so far.....
Leshie Moonstorm Fnord Works DEFI4NT	Posted - 2008.11.14 18:41:00 - [30] Got a lot of closed sockets yesterday too. Today all fine till dt, since half an hour eve crashes every few minutes. Laptop with Vista in germany. A corpmate has the same with a XP pc.

Anig Browl Caldari	Posted - 2008.11.14 18:42:00 - [31] Note to add that I remember a similar problem after Kali, Empyrean Age was fine. Still unusable today.
Kylegar Caldari Flame On	Posted - 2008.11.14 19:55:00 - [32] I'm having the same issue. I'm behind on a Uni connection, running Windows XP -- Originally by: CCP Ginger No sex changes.
Chiu Freood	Posted - 2008.11.14 21:57:00 - [33] Edited by: Chiu Freood on 14/11/2008 21:58:47 I'm having the same problem - running two clients at same time (on seperate PC's - both Vista and both classic), and they both drop out at different times and after different period of time.
Chu Ran Caldari Perkone	Posted - 2008.11.14 23:29:00 - [34] Was anyone running a music program in the background when it happened? I always run Winamp while I'm playing Eve (and turn off in-game music).
Tittie Handler	Posted - 2008.11.15 04:08:00 - [35] I am having this problem as well. Was rock stable for as long as I can remember, now this started happening just a few hours ago. I am getting disconnected with increasing frequency, every 2-5 minutes now.
Beast Jasper	Posted - 2008.11.15 13:14:00 - [36] EARTH TO CCCP FEEDBACK IS APPRECIATED. Its been 4 almost 5 days and there has been no answer, not even an acknowledgement that you are aware of the myriad of problems and bugs people are facing atm. We pay our money per month to play, currently, your patch has made the game unplayable for thousands of people. The least you could do is give some feedback that you are working on the issue. Not happy. - Jan
Tornikey Gallente Dark Nexxus	Posted - 2008.11.15 13:22:00 - [37] Originally by: Chu Ran Was anyone running a music program in the background when it happened? I always run Winamp while I'm playing Eve (and turn off in-game music). I'm doing the same but the socket problem keeps appearing with and without it.
Haunting	Posted - 2008.11.15 18:01:00 - [38] Same problem here... It randomly disconnects. No firewall is in use (I even turned windows fw off), directly connected via-modem...
tuffnell	Posted - 2008.11.15 22:05:00 - [39] I am also getting the intermittent "socket closed" error and upon submitting a bug, have been asked to send in pingplotter output. I guess they want to point the blame elsewhere, however I am seeing some packet loss on host "ldn-b4-link.telia.net" which is one network hop before "ccp-ic-124901-ldn-thon-s2.c.telia.net". I am also seeing the network route constantly shift, it looks like I am being flipped between "ldn-bb1-link.telia.net" and "ldn-bb2-pos6-0-0.telia.net" and each time it flips it drops a packet..... Perhaps the ISP has a problem? My traffic is going in via: ash-b1-link.telia.net ldn-bb1-link.telia.net / ldn-bb2-pos6-0-0.telia.net < Constant flipping. ldn-b4-link.telia.net ccp-ic-124901-ldn-thon-s2.c.telia.net 87.237.38.200
Rramar Claime Amarr Task Force Zener Atlas Alliance	Posted - 2008.11.16 09:37:00 - [40] Im still getting random disconnects with this message, cleared my cache reset all my settings overview brackets etc and still getting disconnected and STILL no official dev answer to this. Its pretty obvious so please dont handle it as "our logs show nothing, the problem is on your side". ------- "I cherish the memories of a question my grandson asked me the other day, when he said; 'Grandpa, were you a hero in the war?' Grandpa said, 'No, but I served in a company of heroes."

Xeriuz Caldari Bagman's Bookkeeping Services LLC	Posted - 2008.11.16 14:55:00 - [41] /signed
Pesadel0 Minmatar Vagabundos	Posted - 2008.11.16 15:30:00 - [42] Originally by: Rramar Claime Im still getting random disconnects with this message, cleared my cache reset all my settings overview brackets etc and still getting disconnected and STILL no official dev answer to this. Its pretty obvious so please dont handle it as "our logs show nothing, the problem is on your side". Having the same issue over and over again ....
tuffnell	Posted - 2008.11.16 15:42:00 - [43] This appears to be the same issue as: http://oldforums.eveonline.com/?a=topic&threadID=821661&page=1
Rramar Claime Amarr Task Force Zener Atlas Alliance	Posted - 2008.11.16 18:13:00 - [44] Originally by: tuffnell This appears to be the same issue as: http://oldforums.eveonline.com/?a=topic&threadID=821661&page=1 I dont knwo why you would think its the same issue. I never got disconnects before the patch except when my router changed ip, also it doesnt just disconnect it gives the message "your socket was closed" every time.
tuffnell	Posted - 2008.11.16 18:56:00 - [45] Well maybe it's not the same issue, but looks the same to me. I am getting random disconnects since the patch, sometimes it says socket closed, sometimes not. Nothing has changed on my end and the network pingplotter results are the same, no doubt they are related to the same cause. Either something with the CCP ISP or something flawed with the game (never!).
rex minotor	Posted - 2008.11.16 19:59:00 - [46] i have been getting this issue since the patch. also the patch is the only thing i have changed and i have tried resetting my router with no joy please fix it as quick as you can guys im bored of sitting in the station in low sec. ty
intlex	Posted - 2008.11.17 01:33:00 - [47] Nothing I have has made any difference. How do you say screwed in Icelandic.
Foxxy Chick	Posted - 2008.11.18 21:11:00 - [48] been getting disconnections unexpectedly for the last couple off days now with socket closed
Tornikey Gallente Dark Nexxus	Posted - 2008.11.20 21:43:00 - [49] Any progress on the issue?
Rramar Claime Amarr Task Force Zener Atlas Alliance	Posted - 2008.11.22 17:12:00 - [50] Not like it was intended to be fixed... but this issue still exists after patch and is very annoying. Also i dont think all of us experiencing packet loss nodes at their ISPs, caused by ccp's QR patch... Yes i did write what youve read. ------- "I cherish the memories of a question my grandson asked me the other day, when he said; 'Grandpa, were you a hero in the war?' Grandpa said, 'No, but I served in a company of heroes."

Piotr Varens	Posted - 2008.11.28 05:29:00 - [51] Started to have this problem today, which is after the latest patch. In 4 hours, I was diconnected about 5 times, only once in station, others during missions. This is very annoying indeed.
linlou locku	Posted - 2008.11.28 09:22:00 - [52] Hi, I had been having this problem since the 1st patch of QR but have now found a way around it. I have open the Recruitment channel, along with the ships, moduals and other trade channels and just turn the blink off. There are always people chatting in them and this means that eve does not idle if you are not doing anything and wont disconnect/socket closed. This I found solved the socket closed problem but not the memory leak, Give it a try and I hope it helps. Cheers
Rramar Claime Amarr Task Force Zener Atlas Alliance	Posted - 2008.11.28 11:14:00 - [53] Originally by: linlou locku Hi, I had been having this problem since the 1st patch of QR but have now found a way around it. I have open the Recruitment channel, along with the ships, moduals and other trade channels and just turn the blink off. There are always people chatting in them and this means that eve does not idle if you are not doing anything and wont disconnect/socket closed. This I found solved the socket closed problem but not the memory leak, Give it a try and I hope it helps. Cheers Unfortunately this doesnt help. Maybe you were lucky. It doesnt only disconnect when you go afk for a few minutes or more, as i think some of us wrote it above it also disconnects when youre travelling doing something in stations or even... fighting. Im trying to capture this socket closed dc with logserver but im so damn unlucky that i get 2 dc in 5 minutes then i start logserver up, game runs fine for 7 hours then under the LOTS of data logserver crashes, then 5 minutes after i get another dc :D Im trying to confirm that this problem still exists after the second qr patch cause i didnt get it yet. Maybe you guys too should fire up logserver :) And if it gives a dc create a petition and send it to ccp. Would really help cause we wont solve this problem in the forums or in this topic and it seems , although they dont admit it , they have absolutely no idea what causes this problem since QR is out... ------- "I cherish the memories of a question my grandson asked me the other day, when he said; 'Grandpa, were you a hero in the war?' Grandpa said, 'No, but I served in a company of heroes."
Kessiaan Minmatar Army of One	Posted - 2008.11.29 03:57:00 - [54] I've been getting the "The socket was closed" on session changes (particularly undocking) since QR. I'm pretty sure it's my ISP but the timing of it is suspicious. I think next I play I'll fire up the log server and see if I can't catch it, even though I always get an Internal Server Error if try to upload a file larger than about an MB or so and if I post that info in a bug report I get a stock reply 'Please attach a log server file', which leads me to doubt CCP even reads the bug reports. </rant>
Princess Ventil Gallente The Undertakers	Posted - 2008.11.29 11:33:00 - [55] i'm still having this problem
kendo Collins Amarr BlackTalon Mining Corp	Posted - 2008.11.30 00:45:00 - [56] Same thing aswell with me, some have mentioned it could be a router problem tho nothing else disconnects only eve. Im pretty clueless with these sort of problems hope a solution or working suggestion appears soon.
General Discontent	Posted - 2008.11.30 06:00:00 - [57] Same problem here, XP, cable modem, wireless router.. game plays smooth most all the time but occassionally get socket closed message (and booted from server) Usually happens in mission, and happens very often while mining. usually I can log right back in but not always. I never have any connection issues with other games or applications. nothing running in background, computer is spyware, malware, and virus free. Eve premium, I just started playing recently but this is getting massively annoying. Great game otherwise, but these kinds of problems make it nigh on unplayable.
Rusty Nals	Posted - 2008.11.30 13:56:00 - [58] Well same here just started and it's getting worse....running general settings XP and diredt to cable connection..no other prog's I have does this...very annoying and starting to get unplayable...
Mercostol Gallente Black Nova Corp	Posted - 2008.11.30 18:54:00 - [59] i've been having the same, couldnt play all day and i formated my pc so i dont think i need to clear the cache
Princess Ventil Gallente The Undertakers	Posted - 2008.11.30 19:04:00 - [60] CCP are you there? All programs continue to work. i continue to listen my alliance mates in ventrillo. My connection passed all the tests made from my ISP. It's only EVE. And started a few days ago...

Goldfrapp	Posted - 2008.11.30 19:06:00 - [61] Also having same issues and for now will just log on to skill change and quick chat, timing is bad as now on 5 week break from work and no working eve to get my fix.
Princess Ventil Gallente The Undertakers	Posted - 2008.12.01 14:05:00 - [62] bump
PhantomVyper Dirty Filthy Perverts	Posted - 2008.12.01 17:46:00 - [63] This is happening to me as well ever since patch 1.02. Its getting really hard to play the game this way and I won't even attempt to PVP with the game like this.
Opis	Posted - 2008.12.01 18:41:00 - [64] Bump for these pilots who pay each month and cant play the game.
Rramar Claime Amarr Task Force Zener Atlas Alliance	Posted - 2008.12.01 19:10:00 - [65] Edited by: Rramar Claime on 01/12/2008 19:11:46 Guys please file petitions, and send them ping plotter results, and logserver results when the game disconnects. I have petitions open to them about this issue since QR is out and although i think they only answered in copy-paste standard answers i cant provide them more info on this, cause fortunately i dont get the socket closed dc that often anymore. So please help me and yourself with running logserver and saving it when you disconnect and filing a petition and sending them that result, cause that was the last thing they asked from me too. Edit: and as you know (since we cant find a workaround it seems) we cant solve this problem in the forums, you MUST file petitions about this. Btw i didnt change anything and my corpies still have this problem, somehow for me it only happened 1 time since the latest patch. Now i and the whole region and alliances here "only" get insane lag when doing... actually anything. ------- "I cherish the memories of a question my grandson asked me the other day, when he said; 'Grandpa, were you a hero in the war?' Grandpa said, 'No, but I served in a company of heroes."
Louis DelaBlanche Federal Defence Union	Posted - 2008.12.01 22:05:00 - [66] Just thought would add name to list of affected. Have sent bug report hopefully with right info (logserver & pingplotter). Guess all can do now is wait & hope either it fixes itself or a fix is coming coz EVE aint playable in 5minute spells
PhantomVyper Dirty Filthy Perverts	Posted - 2008.12.01 23:18:00 - [67] Originally by: Rramar Claime Edited by: Rramar Claime on 01/12/2008 19:11:46 Guys please file petitions, and send them ping plotter results, and logserver results when the game disconnects. I have petitions open to them about this issue since QR is out and although i think they only answered in copy-paste standard answers i cant provide them more info on this, cause fortunately i dont get the socket closed dc that often anymore. So please help me and yourself with running logserver and saving it when you disconnect and filing a petition and sending them that result, cause that was the last thing they asked from me too. Edit: and as you know (since we cant find a workaround it seems) we cant solve this problem in the forums, you MUST file petitions about this. Btw i didnt change anything and my corpies still have this problem, somehow for me it only happened 1 time since the latest patch. Now i and the whole region and alliances here "only" get insane lag when doing... actually anything. I had already filled a petition and sent the requested files before I posted in this thread. Just for future reference, my petition now has a status of "Attached to a defect" whatever that means. So if anyone who posted here hasn't done so, please file a petition and send in the files that CCP requests you to send. Hopefully it will help them identify and solve the problem faster.
Princess Ventil Gallente The Undertakers	Posted - 2008.12.01 23:41:00 - [68] don't file a petition. file a bug report. I filled a petition and they told me to file a bug report. The status is also "Attached to a defect". I hope that means that we are both doing the right thing :)
Touchofevill	Posted - 2008.12.02 02:20:00 - [69] I was having this problem yesterday, now i think its fixed!
Tornikey Gallente Dark Nexxus	Posted - 2008.12.02 07:31:00 - [70] Still having the problem. Fortunately I'm able to play the game at home, but this problem hasn't stopped appearing at work.

Killieth Gallente The Demons Of Razgriz R-I-P	Posted - 2008.12.02 12:09:00 - [71] This seems to happen to me a lot. Unless I spend 15mins going round and round between startup and disconnection I can't play - and thats not always guarunteed to work!
Sereach Alto Prompt Research	Posted - 2008.12.02 17:18:00 - [72] happening to me past few weeks and it's getting annoying please do something, or let me know what i can do to lessen this. I'll try to find out how to take logs and petition.
Astro Glyde	Posted - 2008.12.02 20:37:00 - [73] How many more weeks before we have a fix for this? Or even acknowledgment from CCP that they're investigating this? It's a total game-buster, unplayable and has been for far too long. CCP, your paying customers insist on a quick resolution to this crippling issue.
Jester 1K	Posted - 2008.12.02 20:42:00 - [74] Been having this problem since the 'bug fixing' patchs for QR, seems to be getting worse. Filled in a bug report, seems to be spreading as some corp mates who weren't having this are now so this could be a serious issue.
Zaknussem Caldari Intrum Industria	Posted - 2008.12.02 20:49:00 - [75] I keep running into this same problem...but only at certain times. Namely, when there are more than 34.000 people online. Someone here on the forum said that this was due to my router dropping idle connections and suggested I open up the in-game Help channel to prevent it from idling. This suggestion has helped improve the situation, but it still happens and far too often.
ShadowDraqon The Quantum Company	Posted - 2008.12.02 20:59:00 - [76] Another one here, get "The socket was closed" message about once a day, sucks, want fix. Running classic via wireless. ====================================== Want to see a trick? snaps fingers Notify: "The Final Countdown" is now playing nonstop in your head. Neat, eh?
Biancha Gun Metal Priests	Posted - 2008.12.03 14:06:00 - [77] I am also having this problem with 2 different pc's running classic.
mooey27	Posted - 2008.12.03 17:05:00 - [78] +1, this sucks, come on ccp i pay for 2 accounts and cant use them for more than 15 minutes.
RIP T'orn The Dead Parrot Shoppe Inc.	Posted - 2008.12.03 17:18:00 - [79] +1 more. This problem SUCKS! Hey CCP. I can't play. What's this about?
Straight Chillen Gallente Solar Wind	Posted - 2008.12.03 17:34:00 - [80] I dual box, and 1 of my boxes has this issue, the other does not, Its quite odd. Its definitly something in the client, as my other box does not drop. Please resize image to a maximum of 400 x 120, not exceeding 24000 bytes. If you would like further details please mail [email protected] ~Saint


GM Retrofire Game Masters	Posted - 2008.12.03 18:45:00 - [81] See if the following works for any of you. In Windows press the Windows button + R and in the command window type cmd and press enter In the terminal window type "netsh winsock reset catalog" without the " This will reset your Winsock protocols and prompt you to restart your computer, after you've restarted see if you are able to connect to EVE again.

Rusty Nals	Posted - 2008.12.03 18:56:00 - [82] Trying it now just got booted both accounts 3 times in 5 mins..hope it works...thanks for the help!!!
RIP Trader	Posted - 2008.12.03 20:01:00 - [83] Edited by: RIP Trader on 03/12/2008 20:01:21 I tried doing that, but it says "The requested operation required elevation." I'm using Vista. Thanks for the Reply. EDIT: Whoops. Wrong Character haha. This it RIP T'orn
RIP T'orn The Dead Parrot Shoppe Inc.	Posted - 2008.12.03 20:55:00 - [84] Hmm. It's seemed to help lessen the frequency of the error, but hasn't stopped it.
PhantomVyper Dirty Filthy Perverts	Posted - 2008.12.04 01:24:00 - [85] Seems to have fixed it for me, didn't have a single disconnect today! And thanks to RIP T'orn as well, I'm also using Vista and that link helped with the permissions problem.
Louis DelaBlanche Federal Defence Union	Posted - 2008.12.04 02:10:00 - [86] Tried it but sadly does not seem to have helped . Still able to enter game for a couple minutes before becomes unrespnsive then gets the socket closed popup n restarts.
Piotr Varens	Posted - 2008.12.04 06:22:00 - [87] Hello again all, Since my last post on the 28th, I have made a correction to my connection and I had no "socket closed" since. I changed the MTU values but other would have to experiment to see if this could be a viable temporary solution. I also have some doubts about it because I rolled back to the old values and the connection didn't failed yet; might be just some luck. I won't give any receipe since it's not everyone that can feel safe with editing Windows registry. What would be nice is for those who would give it a try and report back here, this can lead to a solution. Just check out the internet for Windows MTU modification, especially from Microsoft, many sites offer little programs doing it and some can be hazardous. I had this idea by reviewing StacklessIO's implementation on QR expansion. Hope my english is all right. Cheers!
Rusty Nals	Posted - 2008.12.04 10:52:00 - [88] I also tried it (XP) and "So Far" I have not had a socket close...so we'll see what today brings....
Goldfrapp	Posted - 2008.12.04 14:52:00 - [89] Trying this fix on XP as of 00:01 am left account running and doing same as of now. So far no socket closed pop ups but not leaving undock till im sure its working.
ardik GoonFleet GoonSwarm	Posted - 2008.12.04 16:36:00 - [90] i got this error like 4 times in an hour, then i changed cache from small to high or whatever its called. havent had any issues since.

Bumbum George	Posted - 2008.12.04 16:44:00 - [91] Originally by: GM Retrofire See if the following works for any of you. In Windows press the Windows button + R and in the command window type cmd and press enter In the terminal window type "netsh winsock reset catalog" without the " This will reset your Winsock protocols and prompt you to restart your computer, after you've restarted see if you are able to connect to EVE again. tried it, didn't work! i'm playing on to computers at the same time, both get the closed socket error simultaneously, always. i've reset the winsock protocols on both computers today, got the first socket close after about 30 min of playing i sure hope there will be a fix for that problem soon, till then no more eve for me
Rusty Nals Amarr Empire Logistics and Holding Co.	Posted - 2008.12.04 20:28:00 - [92] Originally by: GM Retrofire See if the following works for any of you. In Windows press the Windows button + R and in the command window type cmd and press enter In the terminal window type "netsh winsock reset catalog" without the " This will reset your Winsock protocols and prompt you to restart your computer, after you've restarted see if you are able to connect to EVE again. Well Tried it yesterday and it "Seemed" to work" I had no problems for approx 6 hours today and then it started again when the server reached 32,000 users..both accounts.. Running cach size at medium setting....Hope this gets fixed soon!!! It has severely limited a lot of players from doing what they normally do...
ardik GoonFleet GoonSwarm	Posted - 2008.12.04 22:46:00 - [93] Originally by: ardik i got this error like 4 times in an hour, then i changed cache from small to high or whatever its called. havent had any issues since. seriously this works, send me isk for solving all your probs tia
Rramar Claime Amarr Task Force Zener Atlas Alliance	Posted - 2008.12.04 22:51:00 - [94] Originally by: ardik Originally by: ardik i got this error like 4 times in an hour, then i changed cache from small to high or whatever its called. havent had any issues since. seriously this works, send me isk for solving all your probs tia This might explain why i dont have this problem since the last patch where they say they corrected the mem leak and we can use high memory settings again. Will check if i get dc with low mem settings Still its a problem for htose who dont have 3 or more gigs of memory i guess. ------- "I cherish the memories of a question my grandson asked me the other day, when he said; 'Grandpa, were you a hero in the war?' Grandpa said, 'No, but I served in a company of heroes."
Goldfrapp	Posted - 2008.12.05 13:27:00 - [95] Well for over 24 hrs i sat in station doing nothing but some chat now and then and all was fine. Today i decided to venture out of station right after DT and within 30 mins socket closed came up. Ive changed cache from small to high and back again and it hasnt helped me sadly so its back to sitting in station again for me.
Rramar Claime Amarr Task Force Zener Atlas Alliance	Posted - 2008.12.05 21:18:00 - [96] Just got socket closed again, so the high memory settings didnt fix it. ------- "I cherish the memories of a question my grandson asked me the other day, when he said; 'Grandpa, were you a hero in the war?' Grandpa said, 'No, but I served in a company of heroes."
Blue Puppet Eve University Ivy League	Posted - 2008.12.06 16:29:00 - [97] Bump Still waiting for a fix for this
Rusty Nals Amarr Empire Logistics and Holding Co.	Posted - 2008.12.06 17:46:00 - [98] Here we go again...Total login time before Socket Close 3 minutes...
Auri Hella Downwind Trading Guild	Posted - 2008.12.06 20:15:00 - [99] Lost connection a dozen or so times today because of this. Can't do anything because of it, I disconnect every half hour (at best). Suffice to say I severely dislike this and would welcome a fix other than the useless one the GM suggested. Sigh.
Princess Ventil Gallente The Undertakers	Posted - 2008.12.07 11:25:00 - [100] BUMP!

THE R3APER No Slack	Posted - 2008.12.07 16:18:00 - [101] I am having the socket closed problem on my laptop running windows XP on a wireless connection (right next to the modem though). I however am not having this problem on my macintosh with lepoard on a wired connection. I haven't done anymore troubleshooting on this yet. -------------------- NO BREATHER FROM WORK NO RELIEF FROM COMBAT NO REQUEST FOR RESPITE NO SLACK!
Piotr Varens	Posted - 2008.12.07 18:15:00 - [102] According to the last post by THE R3APER, where everything runs smoothly on Leopard, I believe this StacklessIO's implementation is not Microsoft friendly. I wouldn't be surprised that majority (if not all) Linux players don't have such problems. I moved Friday on Vista 64 and things went worse, all my applications over the net disconnected regularly. EVE was just losing connection with server within 10 minutes. So I spent few hours doing my homeworks and I fixed it, all is running well now. Beside the MTU issue, it looks like that there is more latency on client side mainly because packets are getting more filtered by some security softwares, it's the impression I have, it is more related to client OS settings. If this is the case, it won't be an easy one. If this could be of any help, here are the operations I did: XP and Vista64 Fixed MTU XP Only Never used integrated security solutions, nor Jack-of-all-trades products Vista64 only - deactivated IPv6 and QoS (this might not be needed), turned off Windows Firewall and BitDefender and using Webroot Firewall only, others are on demand only. Updated network drivers (a must) And please send bug reports people.
Blue Puppet Eve University Ivy League	Posted - 2008.12.08 22:33:00 - [103] Bump
Astro Glyde	Posted - 2008.12.09 04:51:00 - [104] BUMP CCP, can we have a remedy, please? It's been almost a month since I dare undock! HALP!!!
Poor Decision	Posted - 2008.12.09 07:54:00 - [105] same problem here, netsh winsock reset catalog didn't help. Cheers, Anc
Poor Decision	Posted - 2008.12.09 08:11:00 - [106] i am getting a socket closed issue as well, the specific error reported in Log Server is Socket Error 10054 -- some googling revealed this is a server-side connection drop but I can't figure out why. I am going to attempt to change my cache size as suggested above... ... hmm i have to be logged in to change the cache size ... bug report and log server lbw to follow
BullEyesTBE	Posted - 2008.12.09 10:33:00 - [107] Hi just came back from 5 moths sailing wanted to play some eve finaly but cleaned up the pc first with a complete new istallation installed game and every thing and every 2 to 3 min socked closed and i see i'm not the only one with the problem hope it get fixed soon because after 5 moths missing eve and back home i can note play again whell it feels like being put in the ground alive it scary

CCP Casqade	Posted - 2008.12.09 15:32:00 - [108] Hi all. "Socket closed" is a generic connection error. Those of you who are experiencing this please send us a bug report. What we need is two things: 1. Ping plotter results from 15 minutes or more before the "Socket Closed" error occurs and 15 minutes after it occurs. - Please let us know the time the disconnection took place 2. Logserver logs from when you got the "Socket closed". - This log has to be from the same time as the ping plotter so make sure you run them at the same time and note it down in the bug report, when it occurs. Several people have already sent in bug reports, but none with the above mentioned information detailed. Information about ping plotter: Download available at http://www.pingplotter.com/downloads/pngplt_2.exe If you are running a hardware firewall (SPI Firewall) on your router you will need to disable it, as otherwise this program won't work. After starting up pingplotter do the following in the program: 1) Under "Adress to trace" put the following value in the box: 87.237.38.200 2) In the bottom left corner in the box "# of times to trace" put the value 1500 3) In the bottom left corner in the box "Trace Intervals" change it to 2.5 seconds 4) In the bottom left corner in the box "Samples to include" change it to 1500. 5) Click on "Trace" button in the bottom left corner. Remember: You need to run this minimum 15 minutes before and after the "socket closed" error occurs. 6) Then save the file as a sample set. 7) Compress it using winzip or winrar. 8) Attach it to the bug report together with the logserver log. Information about Logserver: Can be found here: http://oldforums.eveonline.com/?a=topic&threadID=585921

Rramar Claime Amarr Task Force Zener Atlas Alliance	Posted - 2008.12.10 17:07:00 - [109] Originally by: CCP Casqade Several people have already sent in bug reports, but none with the above mentioned information detailed. I was in the middle of my petition, ive sent in several ping plotter results, and while i was still gathering logserver results the petition closed (automatically it seems) cause i didnt reply within one week. Kinda hard to help you guys fix it when you close the petition, and i didnt see it anywhere that i'd have to reply within a week. Well nevermind i think i wont bother with it again cause it took me too long to even accept the fact that the "socket closed" disconnects are not related to our ISPs and only appear since QR is out. Not to mention the copy paste default messages i received like i was talking to robots who didnt even read what i wrote, even better they didnt understand a word of it. (like i wrote down about a thousand times how random the dc is and then asking me to reproduce and write down the exact steps how i got the dc was kind of ... well it makes you a bit angry) Was too much effort to "play" beta testing for eve, with all the epic buglist i wrote in my thread. So ... well... lets hope i wont get it that often again. And good luck to you devs for fixing it. ------- "I cherish the memories of a question my grandson asked me the other day, when he said; 'Grandpa, were you a hero in the war?' Grandpa said, 'No, but I served in a company of heroes."
Kassa Daisho	Posted - 2008.12.10 18:20:00 - [110] Bump this thread since I don't want to start another one. I'm having a similar issue with the same error message but in my case I've never been kicked off the server, I've just not able to log in for over 12 hrs. If anyone finds a solution for this please let me know.

Riddick Richard	Posted - 2008.12.10 20:38:00 - [111] Bump Still getting the socket was closed(had those since QR was launched). Petitioned for few times and end result from gm was that it's my isp fault not ccp's. Friend of mine who also plays eve tried to play at my apartment and had no issues(he's running xp and i have a 32bit vista) in whole weekend.
Rramar Claime Amarr Task Force Zener Atlas Alliance	Posted - 2008.12.10 22:08:00 - [112] Originally by: Rid*** Richard* Bump Still getting the socket was closed(had those since QR was launched). Petitioned for few times and end result from gm was that it's my isp fault not ccp's. Friend of mine who also plays eve tried to play at my apartment and had no issues(he's running xp and i have a 32bit vista) in whole weekend. My advice for those stupid copy paste replies is you stand up for yourself and dont be afraid to rage out. Not necessarily cause hes evil but every worker is lazy as hell, especially those dealing with customers. If they think they can get away with it they WILL f* you up and tell you to go to your ISP although its pretty obvious that EVE changed with QR and not the whole world's ISPs changed at the same moment QR came out. Of course its nice to think eve can influence the behaviour of THE Internet but... Dont forget they do look at you like the last dumb 5 year old boy on the world, just dont let yourself get fooled and stand up for yourself if its THAT obvious they are wrong. If he can close the petition and finish his job cause you will start bothering the ISP rather than him then who the hell would like to work and try to fix the problem. everybody would love to go home to their wife and kids and it will take a few months for you and the same *hole employees at the ISP to figure out the problem is also not on their side. In the end all the failures they make will have to make them realize that not even their ubermegaamazing marketing campaign can keep up with the unsatisfied customers telling all their friends about eve online... But. Bumping wont help. Keep gathering info about the disconnects and saving them in logserver and pingplotter and then attaching them to the bugreport and the petition. ------- "I cherish the memories of a question my grandson asked me the other day, when he said; 'Grandpa, were you a hero in the war?' Grandpa said, 'No, but I served in a company of heroes."
Kassa Daisho	Posted - 2008.12.10 22:50:00 - [113] Edited by: Kassa Daisho on 10/12/2008 22:52:38 Nvm, just realized the reply wasn't to me.
reznik	Posted - 2008.12.11 00:58:00 - [114] http://www.dslreports.com/routerwatch/hbg-bb2-link.telia.net So I'm runing Ping Plotter and it CHOKES on: ldn-bb2-pos6-0-0-.telia.net ldn.b4-link.telia.net and then has consistent packet loss from the eve servers at about 10%WTF? I'm dropping all the time.
Alericom	Posted - 2008.12.11 06:44:00 - [115] I also have this same problem. I'm running eve on 2 computers, one pc wired and the other laptop wireless. I concurrently run ventrillo while playing and notice the disconnect first from the noise vent makes when it disconnects; since eve doesnt immediately give me the socket error until I press escape and try to log off. The only thing eve does immediately is not let me change any current orders and seems to freeze but allows you to open menus just not make any selections, mining drones even continue to mine and cycles continue on my strip miners, just no yields. I can escape to the logout screen and logout normally though and this is when i get the socket error. I am always able to log back in, but sometimes lately I have been placed in que to get back on. I found this strange because the number of people on at the time changes. I have been in que with as few as 25000 people on or as many as 35000 people on. Also on several occassions I will minimize eve to check another program and I see 2 copies of eve running instead of one. I think this is because I have eve set to auto restart after a disconnect. What I have noticed though is that if I close the second copy of eve on the computer I get the socket error again at a random time later, but if I leave the second copy running I have yet to get another socket error. I also use to run 2 clients on the same computer and never had this problem until I got my laptop and started running them on seperate computers. Not sure if that helps though. I've tested my modem and the router and they are fine with the most up to date drivers installed. I've noticed different pings when this problem occurs also, seems pretty random to me. I'm gona try the 3 fixes mentioned in these forums and see how they change the data even though everyone is saying they dont work completely just make the error occur less often. The 3 fixes sound silly to me but hey I'll try anything once. Maybe eve will fix this issue soon and we can all go back to pew pewing each other, hehe. Anyways fly safe and good luck guys.
yonpytr Amarr	Posted - 2008.12.11 23:13:00 - [116] This bug is very random, some days i don't get any, some days (like today) i get several disconnects, but it began with the QR patch. It's very annoying to get disconnected in the middle of a mission and hoping the ship is not destroyed. drones should get back to the drone bay automatically if you get the socket closed message or at least they should not be attacked by npc rats. I already have had a bs reimbursed because i lost it because of this bug, but the drones lost in space are not covered. If i do all the data gathering and reporting, will i get a reimbursement of my lost drones?
Navtiqes Noob Mercs	Posted - 2008.12.12 23:39:00 - [117] Edited by: Navtiqes on 12/12/2008 23:42:51 Back for 5 days now. Got the socket disconnect thing like 6 times in 15 minutes now, never seen it earlier. You're not getting a ping plot. That's the generic request places like Blizzard forums and Sony demands to keep your attention away from the fact that something isn't running right in the game. Sorry for sounding hostile though, just putting it bluntly :) We're not 14 year old tools. We're old tools :P But if it helps, it seems as though EFT and Evemon are unable to connect with the API during the socket induced disconnect.
Jahlina Kantar	Posted - 2008.12.13 06:47:00 - [118] Same here. Classic. Killer computer and internet connection. Never had an issue with eve, or any online game for that matter. Was excited to be back in eve. One of the selling points was this wizz bang new server they were boasting about. Eve always performed well for me, apart from the odd crazy fleet fight. So I thought it would be even slicker now! The eve server seems to be horrible. Stuff lags out for 60 seconds at a time for no apparent reason. Getting randomly disconnected like crazy. Takes ages to get past the log in screen (if at all). >>> eve is simply unplayable <<< And I'm a pretty patient person when it comes to MMO's. I'm realistic about lag. If it doesn't improve by next billing cycle, I probably wont resubscribe. I'm paying for a service that I cannot even use.
Zorglubos	Posted - 2008.12.13 12:46:00 - [119] Edited by: Zorglubos on 13/12/2008 12:46:48 Hi, Same problem. Random disconnects. Socket error. No problem before patch. Since patch -> Problems. Game is unplayable.
Zfactor United Federation of Technocracy Movement	Posted - 2008.12.13 13:03:00 - [120] Same problem here. Before last patch there were no problems. I noticed, while I get this Socket close thing and my Eve client is rebooting, I cannot resolve http://eve-online.com as well. No answer. Any other URL works perfect, only Eve-online wont resolve.

Zfactor United Federation of Technocracy Movement	Posted - 2008.12.13 13:05:00 - [121] Edited by: Zfactor on 13/12/2008 13:08:14 double post, sorry
Navtiqes Noob Mercs	Posted - 2008.12.13 13:08:00 - [122] Continueing through today for me too. The game is quite unplayable in its current state. Got to agree that it'd seem to be the current patch what's caused the problem.
Rada Ionesco Caldari Prometheus Industrial	Posted - 2008.12.13 13:26:00 - [123] Don't have time to read the whole thread, so I'm not sure if this is similar to what everyone else is seeing or not, but I only developed the problem today. I had some issues getting online yesterday, but no messages about the socket closing like I saw this morning.
kaay	Posted - 2008.12.13 14:29:00 - [124] Same problem here on 1 of my 2 PCs only, The Vista one, no problem on XP.
TaX DoDger Caldari Digital assassins	Posted - 2008.12.13 14:35:00 - [125] same issue here no problem on xp machine or my net connection seems to be when server has 25k + ppl on it tho. cant connect somtimes due to socket closed on vista machine and random disco's along the day.
Knight Miner	Posted - 2008.12.13 14:41:00 - [126] Same here and I've always used classic. The website also went down for me. Got pages errors right in the middle of selling a GTC
Shadow Traveler	Posted - 2008.12.13 14:41:00 - [127] Can't log in due to 'socket closed' problem.
falon2008	Posted - 2008.12.13 14:42:00 - [128] same problem. been waiting around for the best part of the month for a fix but nothing works. unplayable-wasting my money.
Drew Blaze	Posted - 2008.12.13 14:46:00 - [129] I played all yesterday and last night, I try and log on this morning and I get "The socket was closed" To CCP, If you are expecting me to help you in this matter you got another thing coming. I will NOT assist in this situation as it has NOTHING to do with me. Get your things together and fix the problem.. by yourself.. Unsatisfied Customer. ___________________________ Secret Alt.
McAoidh	Posted - 2008.12.13 14:46:00 - [130] I can't even log in due to socket error.

Jet River	Posted - 2008.12.13 14:49:00 - [131] Same problem....
Drew Blaze	Posted - 2008.12.13 14:49:00 - [132] Edited by: Drew Blaze on 13/12/2008 14:52:01 Originally by: Drew Blaze I played all yesterday and last night, I try and log on this morning and I get "The socket was closed" To CCP, If you are expecting me to help you in this matter you got another thing coming. I will NOT assist in this situation as it has NOTHING to do with me. Get your things together and fix the problem.. by yourself.. Unsatisfied Customer. UPDATE: Server Status : DOWN http://eve-offline.net/ http://eve-offline.net/?server=tranquility *edit - Another linky ___________________________ Secret Alt.
Atraxerxes Caldari 22nd Black Rise Defensive Unit	Posted - 2008.12.13 14:49:00 - [133] I understand things happen, but can we at least get a public annoucement so we know whether we should actually spend quality time with the family or if we just need to wait 15 minutes till we veg out. EVE Chicago meet up March 7th 2009 See forum thread
blissful emotion	Posted - 2008.12.13 14:52:00 - [134] same "issue" ( = microsoft speech for BUG) here... i was online, logged off for char swap, and couldnt log on either. message: socket closed. i use winXP, with classic client. never had that before today. i shut down my computer, resetted my router (power off/on), and was able to login once. after the next char swap same message again. lets hope this gets worked out, eve was flawlessly connection-wise for me so far.
McAoidh	Posted - 2008.12.13 14:55:00 - [135] Edited by: McAoidh on 13/12/2008 14:55:34 Drew, those links you posted show the server to be ok. edit Just logged on as well.
Beltric Kernicterum	Posted - 2008.12.13 14:55:00 - [136] Originally by: McAoidh I can't even log in due to socket error. Same for me - running on my Mac over a home wireless connection.
Yawgmoth Amarr Solar Storm Sev3rance	Posted - 2008.12.13 14:57:00 - [137] Originally by: Shadow Traveler Can't log in due to 'socket closed' problem. Same issue, worked right until I patched EVE. I notice that the Status "Unknown" comes up really quick and the "Socket was closed" comes up nearly instantly too, usually means it didn't really try. Tracert and ping to the server are fine, nothing else fails and it started when EVE was patched. I hope this gets fixed soon. "So how did you survive this long in 0.0 with no MWD?" 'I didn't. I died. Alot'
Mahalli	Posted - 2008.12.13 14:58:00 - [138] Completely new to Eve Online, I only just paid to extend my trial account yesterday. No problems until today. Is this a normal occurrence with this game/company? If so, I might give this a miss. Not a good first impression to a new customer.
Drew Blaze	Posted - 2008.12.13 14:59:00 - [139] Originally by: Mahalli Completely new to Eve Online, I only just paid to extend my trial account yesterday. No problems until today. Is this a normal occurrence with this game/company? If so, I might give this a miss. Not a good first impression to a new customer. Servers should be back online and working... though I'm not sure it is for everyone. ___________________________ Secret Alt.
padraig animal Minmatar Vanguard Frontiers Sc0rched Earth	Posted - 2008.12.13 15:33:00 - [140] The EVE cluster has reached its maximum user limit. Please try logging in again later. You are #2367 in line for logon.

BaliAgha Nightmare Inc. CODE RED ALLIANCE	Posted - 2008.12.13 15:36:00 - [141] Originally by: padraig animal The EVE cluster has reached its maximum user limit. Please try logging in again later. You are #2367 in line for logon. lol, be thankful you at least got that I had a queue as well but... I logged right on Good luck! --------- --------- [NMARE] Nightmare Inc. CODE Code Red Alliance

CCP Casqade	Posted - 2008.12.13 16:52:00 - [142] Please note that "socket closed" errors today (the 13th) around 14.00 GMT were related to problems with our proxies. This is not the same "Socket closed" problems which have been reported earlier in this thread.

Kassa Daisho	Posted - 2008.12.13 21:36:00 - [143] Originally by: Kassa Daisho Edited by: Kassa Daisho on 10/12/2008 18:28:05 Edited by: Kassa Daisho on 10/12/2008 18:26:24 Bump this thread since I don't want to start another one. I'm having a similar issue with the same error message but in my case I've never been kicked off the server, I've just not able to log in for over 12 hrs. I've resolved my issue by tunneling outside my University's firewall. So, for those of you who cant login AT ALL due to a socket issue and you can login from other Internet connections then you may want to try this. If you're just getting booted then you're likely having a different issue. WARNING: THIS IS NOT A SINGLE-STEP SETUP. YOU WILL BE USING 3 DISTINCT APPLICATIONS FOR THIS PROCESS. IF YOU DON'T UNDERSTAND THESE STEPS THEN FIND A FRIEND WHO DOES. IF YOU DO, THEN READ ONLINE ABOUT PROXYING WITH THESE APPS, YOU'LL FIND PLENTY OF INFO. 1) Setup at another location (outside the firewall that is probably causing your issue) or lease a Linux server with shell access and preferably unlimited monthly transfer (something you can only access by some web control panel will NOT work for this). You can get this as low as $4/mo or free if you're trying to play from work/school/etc and have enough bandwidth at home (if you're running Windows at home then you can use Cygwin as your SSH server). 2) Install Putty and configure a SSH tunnel to your server. 3) Install Sockscap and run EVE through it. You should have EVE run through Sockscap and Sockscap should use the local port that is being forwarded through Putty. If you've followed these steps and EVE works then congratulations, you've just bypassed some IT department's firewalls. If they're attentive then they may discover what you're doing. Be prepared for them to call in the cavalry if they do because nothing incites nerd rage like going around IT's security measures. For less visibility you can use a common port instead of the default SSH port. Port 80 to hide among the general Internet browsing traffic. Alternatively you can use port 21, the default FTP port so it can often hide among legitimate traffic.
UberHaqer Gallente Abh Empire	Posted - 2008.12.13 23:15:00 - [144] Edited by: UberHaqer on 13/12/2008 23:15:21 I am still having issues. I can not stay connected to Eve for more than 5 minutes. I keep getting the "Socket Closed" error and its really frustrating. Are CCP doing anything about this? 1000101 1000101 1000110
Kaurapa	Posted - 2008.12.14 07:07:00 - [145] Im getting the same. I have noticed that when there is other net activity eg I open a web browser in background sockets tend to close at that time - I am not an interweb expert though so really no idea why. Losing 10 t2 drones a day is an expensive habit
Princess Ventil Gallente The Undertakers	Posted - 2008.12.14 22:29:00 - [146] BUMP
Todeskuh Plastic Camp	Posted - 2008.12.15 01:01:00 - [147] Same problem here. Anyone else having additional trouble with EVE trying to find the server during log-in screen?
Elkazar Shadowstep	Posted - 2008.12.15 02:47:00 - [148] Nice of CCP Casqade to reply in another thread, linking to this thread, his reply. But, you sir didn't read my entire post, before linking your 'we need this information' then LOCKING that thread, so nobody can ask any questions? When that information, has NOTHING to do with what I mentioned was my problem. I'll paste in my first petition, and the reply I got. "Today, 12/13/08, around 1430 PST. YOUR exefile crashed. Now I can even get to the log on screen, the game continues to crash. Checking the forum, you've had this problem since AUGUST, and now 4 months later it's STILL happening?" HERE'S THE REPLY I GOT: "Could you please run the game with the following attributes. Go to the directory where EVE is installed and create a shortcut for the EVE process ( eve.exe ) when the shortcut has been created right click on "eve.exe - shortcut" and select properties. In the shortcut tab under Target add /minidump behind the target line so it'll look something similar to this "C:\Program Files (x86)\CCP\EVE\eve.exe" /minidump. Reproduction step are very important part of the report. Write exactly what you did to make the problem happen. This will help the programmers see where the problem is, and hopefully make it happen on their own computers. Using the logserver (to minimize problems with this, its recommended that you either restart your computer or check Task managers process list for unresponsive instances of Eve.exe). 1.Find your Eve folder in Windows Explorer 2. When you have the Eve folder open, find "logserver.exe" and launch it (Do NOT have EVE running) 3. Select "File" -> "New Workspace" 4. Start Eve using the shortcut you created 5. When you have reproduced the bug, Eve crashes or when you kill the process if it hangs, select "File" -> "Save workspace as..." and save the workspace in a place you'll find it again. Finding the crashdump 1. Press Windows Key + R and paste the following line into the Run window. %USERPROFILE%\Local Settings\Application Data\CCP\EVE\ if you use Windows XP %LOCALAPPDATA%\CCP\EVE\ if you use Windows Vista. 2. Find the .dmp file with the most recent time stamp. Files called #error.txt are useless. 1. Also run the DirectX diagnostics tool: Press 'Start' and select 'run'. Type dxdiag and hit enter. When you do this, a window will pop up. 2. Click the "Save All Information" button that's located in its lower right corner. 3. In order to thoroughly test your connection to the EVE server then I recommend that you download a program called pingplotter which is available here http://www.pingplotter.com/downloads/pngplt_2.exe If you are running a hardware firewall (SPI Firewall) on your router you will need to disable it, as otherwise this program won't work. After starting up pingplotter do the following in the program: 1) Under "Adress to trace" put the following value in the box: 87.237.38.200 2) In the bottom left corner in the box "# of times to trace" put the value 1500 3) In the bottom left corner in the box "Trace Intervals" change it to 2.5 seconds 4) In the bottom left corner in the box "Samples to include" change it to 1500. 5) Click on "Trace" button in the bottom left corner. When it's completed save it as the sample set ( pp2 ) 4. Then compress all files and attach the compressed file to either this e-mail or by using the attachment box by logging in to "My Petitions" on our homepage ( http://support.eve-online.com/Pages/Petitions/MyPetitions.aspx ) and opening the petition there. An attachment box is presented after opening the petition. Best regards, Senior GM Retrofire EVE Online Customer Support" First, the add '/minidump' in the properties. Vista will not allow that action. Hard to run the game for more then 15 minutes, if I can't get PAST THE SPLASH SCREEN*!!!!!! I've pinged, and there was no blockage. I've uninstalled, and reinstalled TWICE...both classic and premium. Removed everything. CCP ExeFile still crashes. I CAN NOT PLAY!!! What now?
Elkazar Shadowstep	Posted - 2008.12.15 02:57:00 - [149] I ran out of characters. So this is not a double post. Looking through this forum, I can see multiple other people with, if not the same problem, something close. This problem just does not just effect Vista, but XP and MAC. All that information you, CCP, are asking for...means you're trying to avoid admitting that something that YOU did with the latest patch f*&ked up the ExeFile. There is nothing on my end of the net, or my computer that's changed before or after your latest patch. Argo, the problem exists with your patch. Doesn't take a rocket scientist to figure that out. So stop treating us like children.
Nickodeavich Caldari Isabella Manufacturing	Posted - 2008.12.15 06:06:00 - [150] Pathetic. I get kicked out with a "lost connection" or a "socket closed" about every 10 minutes. The game is basically un-playable. I put up with getting booted every couple of hours pre-QR, but this is really a problem. I've been in game for 2 years and I log in almost every day. This is the worst connection problems I've ever seen.

Rusty Nals Amarr Empire Logistics and Holding Co.	Posted - 2008.12.15 15:50:00 - [151] Only Happened once yesterday..But today is a different day...4 times this Morning allready...Socket Closed...
Keisern	Posted - 2008.12.16 00:21:00 - [152] Started to get this problem right after the latest patch. Playing EvE has now started to affect the healthiness of my scalp (see: pulling your hair out in rage).
Sobach Gallente Fourth Circle	Posted - 2008.12.16 02:01:00 - [153] started to have this problem a couple hours ago, have not been able to stay connected for more than a few seconds -_- tried the reset socket thing, did not help one bit either
SpaceSlag Gallente Wings of Daedalus CODE RED ALLIANCE	Posted - 2008.12.16 16:47:00 - [154] For me, I've narrowed this issue down a little, possibly, well - maybe. When I login from work, I receive the same issue. Sporadic crashes throughout the gameplay, throughout any UI combination I use, completely random. All errors give the infamous "socket closed" report. HOWEVER, when I login from home, I never get this issue. - Ever! Differences: Work: a. Windows XP b. Using a switch & router c. Using Classic client d. Log in typically during the Eve-time daytime Home: a. Windows Vista b. Connected directly to cable modem (no hardware hurdles) c. Using Premium Client d. Log in typically during the Eve-time late night/early morning Become a pirate without fear of death!
TooNu Caldari State Protectorate Academy	Posted - 2008.12.16 18:07:00 - [155] Hey today I get a socket loss disconnect because my memory was just getting higher and higher until I finally disconnected, when I log back in I see this: FATAL Thankyou so much for failing at doing your jobs there in Iceland, I didn't relise you were so rich you can afford to run your game broken. Hopefully you go for an operation and somebody fails at their job and they remove a testicle instead of a gallstone.
Kaurapa	Posted - 2008.12.17 06:46:00 - [156] i just lost another 5 t2 warriors due to socket closed - thats now a total of 15....
hijk14	Posted - 2008.12.17 09:02:00 - [157] I can not f***ing play
El'jonson	Posted - 2008.12.17 10:45:00 - [158] Well submitted 2nd bug report with the info that the dev asked for and its been 'attached to defect', hopefully this will get fixed soon otherwise I think some reinbursement would be fair.
Antalor Maskari	Posted - 2008.12.17 10:45:00 - [159] I playing with two account on two different computers. One is connected to a DLINK DI-624 router connected to ISP box. The second is connected to a gateway (a computer under linux running firewall and routing for setting in place of the di-624). This gateway is then conected to the DI-624 router. Both are on windows XP. One is updated with the latest windows patches. The one with windows patches run better than the second but have some 10 or 15 connexion lost in the day after the 1.0.4 patch, then in the night it run more than one hour without breaking. The second won't run more than 10mn in a raw without socket lost. I got more than 20 break down since latest patch. i'll try to update the second to see if there is any significance.
Antalor Maskari	Posted - 2008.12.17 10:46:00 - [160] Originally by: El'jonson Well submitted 2nd bug report with the info that the dev asked for and its been 'attached to defect', hopefully this will get fixed soon otherwise I think some reinbursement would be fair. You can't talk about reinbursement for less than a day out of order, that's not fair.

TooNu Caldari State Protectorate Academy	Posted - 2008.12.17 11:59:00 - [161] I filed a petition 22 hours ago about my socket error. No reply, not even one and I have 7 messages on my petition. I can't ****ing skill train.
Nickodeavich Caldari Isabella Manufacturing	Posted - 2008.12.17 12:58:00 - [162] Edited by: Nickodeavich on 17/12/2008 13:00:35 Ok, my problem appears fixed. It was a failing cable modem. It was intermittent enough that it only dropped packets every 10-20 minutes or so. Sometimes that would drop the client connection. Here is what my suggestions on checking your connection is: Plug your dsl/cable modem directly into your computer. Yeah, this part can suck, but you need to remove all your local "look at me mom, I'm in IT" network variables. Download pingplotter: http://www.pingplotter.com/ Set the address to trace: 87.237.38.200 # of times to trace: unlimited Trace interval: 2.5 seconds statistics/samples to include 1500. set pingplotter to show the graph of the connection tests. -- now run the trace. Run the eve client. If you're like me, you can run eve in windowed mode on one lcd while watching ping plotter on another lcd. You're looking for packet loss somewhere in the trace to the eve server. Play normally. If you notice lag/or get a disconnect, check pingplotter. If pingplotter is showing lost packets, then you need to start tracing again on IP's between you and the eve server. You might as well start with hop 1, which is probably your provider connecton. If you start over again and hop 1 is showing the packet loss, then the problem is you. At this point you should probably start looking into your modem logs. Are your signals ok? How about the modem logs? Mine was showing other issues, such as failing to download a software update. I hope this may help.
Antalor Maskari	Posted - 2008.12.17 13:20:00 - [163] Edited by: Antalor Maskari on 17/12/2008 13:21:05 Well, anyway, today's DT don't solve any problem about the socket closed. I won't take account about my network installation. before the 1.0.3 patch everything was working fine, i ve changed nothing in my system since. But since the 1.0.3 and worst 1.0.4 was applied, evrything start running bad with this socket closed. For me somethign have been regressing with those two patch. Just think about the memory leak regression. That's normally easy to detect BEFORE integfrating patch in production systems. And also, socket close won't have nothing to do with lag or packet loss except at high rate over 50% of all packet
Sidus Isaacs Gallente	Posted - 2008.12.17 13:50:00 - [164] Originally by: CCP Casqade Please note that "socket closed" errors today (the 13th) around 14.00 GMT were related to problems with our proxies. This is not the same "Socket closed" problems which have been reported earlier in this thread. Does this hold true for yesterday as well?
Akarnil	Posted - 2008.12.17 15:05:00 - [165] "Socket was closed" every 5-10 min.Game is unplayable. Send petition,wait reply.
Sidus Isaacs Gallente	Posted - 2008.12.17 15:33:00 - [166] Originally by: Akarnil "Socket was closed" every 5-10 min.Game is unplayable. Send petition,wait reply. Or a bug repport.
Riddick Richard Minmatar Shadow Company	Posted - 2008.12.17 22:26:00 - [167] Originally by: Sidus Isaacs Originally by: Akarnil "Socket was closed" every 5-10 min.Game is unplayable. Send petition,wait reply. Or a bug repport. I've done both.. petitioned twice actually. Seems we all got sh*tty isp's at least according to gm repsonses.. Crashed 7 times in past 2h
the BohngMastre	Posted - 2008.12.17 23:50:00 - [168] this is stupid, i downloaded both clients now and both are failing to enter the game due to this socket error. i get as far as choosing my player and i hear the inside of the space station and then socket closed. what the hell is going on? no way am i getting a new subscription at this rate.
Super Skulls	Posted - 2008.12.18 05:24:00 - [169] I've tried EVERYTHING for this socket business: MTU settings on router and on comp Reinstall all drivers, all eve folders Classic graphics Remove router - plug directly into modem Running 1 client instead of 2... And when I do run 2, one will get disconnected and the other one will be fine!!! Sometimes both with get disconnected at the same time too. It's random. Some days I can idle in station all day. Others I can't even log in. This is a subscription game - I'd pay 5 bucks MORE a month just to have this problem FIXED
GMAN	Posted - 2008.12.18 11:33:00 - [170] I was getting disconnected to the login screen every few mins, there was an error message that popped up for a split second saying someting about the socket had closed before a generic "connection to server lost" message was displayed. I was running an older version of the free version of Zonealarm. I updated this to the latest version and the problem has ceased for me. Im not saying its the same for everyone, but worth a shot if your using an outdated version of ZA.

Antalor Maskari	Posted - 2008.12.18 13:26:00 - [171] Anyway, eve connexion is quite really fragile. I ve never see TCP/IP connexions so loosy
Akacja Deep Space Scavangers	Posted - 2008.12.19 05:17:00 - [172] Same with me. Loosing connection every few minutes on both Tranquility and Singularity. Filed a bug report with both logserver file and pingplotter. Hope CCP does something about it soon, as the game is completely unplayable...
Machina R003	Posted - 2008.12.19 08:51:00 - [173] Same here. "Socket close" then "Connection to server lost". I have sent a bug report with ping plotter and workspace logs. Solid wifi/Internet connections (50ms ping, no packet lost). XP updated. No firewall. Using WoW port. Winsock reseted/fixed. High cache. Premium gfx. Audio disable. EVE is unplayabe. Good luck.
Caliburn VIRTUAL LIFE VANGUARD Intrepid Crossing	Posted - 2008.12.19 23:09:00 - [174] Changing back to premium has stopped it happening so much on mine but my other non premium running pc is still very bad.
Back Again Caldari Caldari Provisions	Posted - 2008.12.20 08:24:00 - [175] Since the 1.0.3 Patch I'm having the same issues with my 3 accounts. I was using XP and classic graphics till 3 days ago, I bought a new hamster with Vista 64 but the problem is, still, there. 2 of the accounts are already unsubscribed, it's obvious this problem was caused by the patch as I never got it before and, as I can see here in this thread as well in the other thread with 12 pages in this same forum, I'm not alone on that, and I bet we (that bother to write in the forum) are only a minimal portion of players with the same problem. Just waiting for CCP to fix this problem ASAP or the last active account will not see the new year, I'm not dumb enough to pay for something I can't use, even if I love it too much. No signature here, only the bright light of a ship exploding right in front of me... Ohhh, wait, I'm in a pod!! It was my ship!!!
Machina R003	Posted - 2008.12.20 11:07:00 - [176] Originally by: Back Again I bet we (that bother to write in the forum) are only a minimal portion of players with the same problem. That's the point. That problem is going to last longer than a week.... GM talked about ISP traffic shaping and/or firewall incompatibility. Well, it's obvious there is no clue about. Good luck.
Astro Glyde	Posted - 2008.12.20 11:58:00 - [177] Gee, it's only been over a month and nary a word from CCP - aside from a few entirely useless suggestions about flushing DNS caches. How many traceroutes/pingplots do they need? CCP are too busy doing damage control on POS scandals to fix this problem. This is the last cycle I'm paying for. EVE is dying a slow, painful death.
Shawbaly	Posted - 2008.12.20 13:23:00 - [178] Ccp server only allow one Client from the same household to connect to the server at the same time, just run one client and you be fine for most parts. Been like this for weeks now, about time ccp update their policy so avoid misunderstandings from their paying customers. That the new code implemented have not been undone or fixed we can only take as sign it is working as intended.
Princess Ventil Gallente The Undertakers	Posted - 2008.12.20 13:26:00 - [179] Closing 2 of my 3 accounts. i won't pay to someone who, having a problem, is 15 days without saying anything... or blaming all the ISP's who didn't make any change. It's so easy to put the blame on others, specially when all problems started with the patch someone launched...
Machina R003	Posted - 2008.12.20 18:30:00 - [180] That's unbelievable. It's a 5-year old mmo.... and their devs cant develop a reliable client-server connection !

Mara Kell Steel Beasts Sev3rance	Posted - 2008.12.20 20:37:00 - [181] Im am right now on vacation and im using windows internet connection sharing to get internet and i cant even start eve because im getting socket closed on the login allready.....
Back Again Caldari Caldari Provisions	Posted - 2008.12.21 00:05:00 - [182] Edited by: Back Again on 21/12/2008 00:09:19 As I posted before, I'm with this same "Socket Closed" problem and since I atualized for Windows Vista 64 SP1 i'm receiving this: Assinatura do problema Nome de Evento de Problema:BEX Nome do Aplicativo:ExeFile.exe Verspo do Aplicativo:5.20.1.5197 Carimbo de Data/Hora do Aplicativo:4933d143 Nome do M=dulo de Falhas:python25.dll Verspo do M=dulo de Falhas:2.5.3100.1013 Carimbo de Data/Hora do M=dulo de Falhas:49184a35 Deslocamento de Excetpo:0002bf87 C=digo de Excetpo:c0000409 Dados de Excetpo:00000000 Verspo do sistema operacional:6.0.6001.2.1.0.768.3 Identificatpo da Localidade:1046 Informat)es Adicionais 1:17cd Informat)es Adicionais 2:e22b484d6891ae11294af5ba506bf7b0 Informat)es Adicionais 3:d5f9 Informat)es Adicionais 4:bbd2ab713935117db899cbf695a40bd9 Informat)es adicionais sobre o problema ID de compartimento de mem=ria:399691212 EDIT: Sorry, my Windows is in portuguese and I don't know the english names Microsof use in the english version and if I try to translate I could find completely diferent words. No signature here, only the bright light of a ship exploding right in front of me... Ohhh, wait, I'm in a pod!! It was my ship!!!
sho wang	Posted - 2008.12.21 12:30:00 - [183] This fixed it for me. In my younger days I used torrents and had my router setup to work well in that arena. My sons got me started playin eve again an we would meet here and play together. as we got 3 systems on one connection we started seeing the disconnect problem. All 3 of us. Long story short. I use dd-wrt router software v23 sp2 (back from when it was free). Your router software may allow these setting or not. You can visit the dd-wrt site and see if your router is supported. This fix also took half the cpu load off the pc. Router cpu load dropped from 100+ % to 1%. Someone else can explain why this is. Here are the settings for dd-wrt. Maximum Ports - 1024 (down from 4096) TCP Timeout - 480 (up from 20) UDP Timeout - 320 (up from 10) Thats it. We have had as many as 7 clients running against this router both wired an wireless. Oh an the router is just a little linksys wrt54g.
Spriggen Ma'for Ministry of War	Posted - 2008.12.21 12:40:00 - [184] F*, The disconnecting problems have been there for 4 months now, even 5. I've already closed 1 account. This is still happening! I am becomin CRAZY! it happens on my two laptops, wi fi or not, on my PC, on every damn computer! AND on two CONNECTIONS! Honestly... if I see the word PINGPLOTTER again... I ve aleady sent a petition, guess what? CCP answered it was my ISP's fault! Nice job guys, hope you enjoy the 30 euros i gie you every month! And sorry if CCP is too busy to make people walk in bars, or create new horrible stargates. F* again. (for those who might be shocked, this is my 10th post about disconnections troubles... the others were kind, but now i can't bear these issues anymore)
Machina ROO4	Posted - 2008.12.21 13:52:00 - [185] Time passes and I think it's an ISP problem. We're several players, with the same ISP in the same region, and we are disconnected regularely with mmo like eve.
Princess Ventil Gallente The Undertakers	Posted - 2008.12.21 14:38:00 - [186] OK... so let's compare ISP's Portugal - Netcabo
Machina ROO4	Posted - 2008.12.21 14:46:00 - [187] France - Orange (sud est)
Spriggen Ma'for Ministry of War	Posted - 2008.12.21 16:00:00 - [188] So you guys think at one place there's a kind of filter making us lose connection? I've heard about people in Asia and America losing connection... But ok let's compare: "Orange, East of France"
Onemic Theone	Posted - 2008.12.21 19:59:00 - [189] I live in Canada, my connection is rogers, and I've been getting that damn socket closed message every 20min or so. It's getting really annoying up to the point that I might just stop playing Eve entirely. Has CCP even looked into this issue yet?
Princess Ventil Gallente The Undertakers	Posted - 2008.12.21 20:23:00 - [190] Until now, 3 different countries and 3 different ISP's. Please continue posting so we can continue to have the CCP's answer that our ISP's are the guilty ones

Akarnil	Posted - 2008.12.21 20:44:00 - [191] I think,this not problem connection. Other online/multiplayer games on my PC working good. Problem only with EVE.
Back Again Caldari Caldari Provisions	Posted - 2008.12.21 20:58:00 - [192] I'm in Brazil - Net Virtua cable 6MB pipe. Not being disconnected by any other applications or MMO over the net, ONLY EVE. No signature here, only the bright light of a ship exploding right in front of me... Ohhh, wait, I'm in a pod!! It was my ship!!!
Machina ROO4	Posted - 2008.12.21 21:44:00 - [193] The protocol used by EVE is maybe a bit too much 'agressive' for a few ISP.
Goldfrapp	Posted - 2008.12.21 23:38:00 - [194] For the benefit of everyone here although my sub ends this month now anyway. UK and Karoo
Tidanis	Posted - 2008.12.22 04:28:00 - [195] I'm through wave broadband here in the US (washington state) and I have gotten this error so many times. I'm using windows xp 64 pro. I've sent 1 petition and 1 bug report and nothing. This is my first month playing this game and I hate to say it but I'm pretty fed up. How can I expect a good experience when all I can do is log on for 1 minute to change my skill plan?
Rusty Nals Amarr Empire Logistics and Holding Co.	Posted - 2008.12.22 08:40:00 - [196] Canada Cogeco Cable and can't even log in today so far disconnects at log in screen
Spriggen Ma'for Ministry of War	Posted - 2008.12.22 09:55:00 - [197] ok... Now it really seems to be an ISP problem as long as we all have the same one and are in the same region, Now please CCP, can you just tell us what to say to our ISP? Just imagine the scene : "-Hello, I'm playing a video game which is disconnecting evry minute, they said it was your fault.. -wait a minute please, I'm transfering your call to another switchboard..." What the hell are they supposed to do? the dudes answering at the phone are really stupid and don't know anythin about technical issues like this... Imagine talking about pingplotter wit them. ha ha.
Gunslingerr Minmatar Wings of Redemption Black Flag Alliance	Posted - 2008.12.22 12:20:00 - [198] I had the same problem ("The socket was closed", when trying to log in) but I fixed it by using "WinSock XP Fix", as per this post. *"Hasta la victoria, siempre!"*
Riddick Richard Minmatar Shadow Company	Posted - 2008.12.22 14:37:00 - [199] I'm getting these constantly still. Finland, 100mb cable, ISP: Elisa
Trellish Ten Ton Hammer Controlled Chaos	Posted - 2008.12.22 16:35:00 - [200] This happens to me regularly. Of interest, I've just moved from the west coast to the east coast. Problem happened in California, problem still happens in South Carolina. It has involved several different IP's, and in all cases, I've not had any regular disconnects using any other software. (of note, I have to use VPN's for work quite a bit, so regular disconnects would be a huge issue if they did occur) My question to eve: Since obviously this problem is not limited to a few "problem" isp's but is a widespread problem involving multiple isp's from around the world, at what time will you guys step up, stop telling us that it's the ISP's fault, and start considering the fact that maybe your networking system could be involved? No offense, but I don't buy the "it's your ISP" thing when it involves sooooo many different ISP's If the issue is that your networking system is simply so complex that this socket issue is unavoidable using todays networking technology, and there's no way to fix it, then just tell us that. I'd rather be able to make the decision as to whether eve is worth playing with the couple of drops a day, having full info, than feel continually led on by the nose that maybe just maybe it could be fixed.

Spriggen Ma'for Ministry of War	Posted - 2008.12.22 16:35:00 - [201] Originally by: Gunslingerr I had the same problem ("The socket was closed", when trying to log in) but I fixed it by using "WinSock XP Fix", as per this post. I am testing this atm... No disconnections for 3 hours, in Jita, while afk (risk ++). Hope this will finally end. I recommend trying to install Winsock XP. Do a backup, save your reg database.
Shawbaly	Posted - 2008.12.22 17:59:00 - [202] Build 69477 to 70124 addresses Patch Notes for Quantum Rise 1.0.1 Critical Fixed an error that would occasionally cause a ship to disappear after jumping through a gate. This error would also cause client delays in loading up the space scene and models after the jump. Fixed performance issues that would occur when loading a scene when running 2 or more clients at the same time, such as when docking. Fixed a performance issue that would cause client slowdown after 30-45 minutes of playing. Fixed a memory leak issue when ships appear on screen. Fixed an issue that could occasionally result in a crash when switching effects on and off while in battle. Fixed a memory leak that would occur when loading a large number of models. Fixed an issue that could cause a crash when entering warp. I think its pretty safe to say that most of your fixes made a mess for many people.
Back Again Caldari Caldari Provisions	Posted - 2008.12.22 20:22:00 - [203] Maybe this can be usefull information? Sockets Programming in Python Coupled with information about TCP: "It's important to realize though that you lose some of the resiliency that TCP offers if you are too quick to close a non-responsive connection." There are, indeed, some "fast solutions" to these types of problems into Python: Recipe 200946: A quick and dirty Client and Server Socket class, but I doubt it could be used in our case... No signature here, only the bright light of a ship exploding right in front of me... Ohhh, wait, I'm in a pod!! It was my ship!!!
Princess Ventil Gallente The Undertakers	Posted - 2008.12.22 22:31:00 - [204] FINALLY my "socket problem" is not a problem anymore... Now i can't pass the "checking status", so i can't log to get the socket issue... Problem Solved! And a lot more countries and a lot more ISP's... I think CCP found a new generation of network comunications but forgot to tell our ISP's...
Kasken Amarr Sinister Intent	Posted - 2008.12.23 01:08:00 - [205] Just started happening to me 2 days ago, now I cant really play. Within 1-2 minutes I get disc. Im in VA, USA with Cox, rest of my internet and systems have zero issues. it's something to do with Eve itself
Xantor Bludberry Amarr	Posted - 2008.12.23 17:28:00 - [206] I cant log in to game couse THE SOCKET WAS CLOSED! Why??? By whom??? What the hell is happening and goin on??? Help me!!
Machina ROO4	Posted - 2008.12.23 17:48:00 - [207] I rebooted my router/box (hard reboot, one minute shutdown) and today it's better....
Leviathan9 Gallente Royal Hiigaran Navy	Posted - 2008.12.23 18:09:00 - [208] I just got a new router, i get disconnected about about 10secs to a minute.. ---------------------------
Bullshvik	Posted - 2008.12.24 00:24:00 - [209] I used to play EVE a while back (about a year or so) and I got this email to play again for free for five days to test out the new content. I did the download and activated the free five days but got the "the socket was closed" error. That's like going to buy a new car and you go for a test drive and it doesn't start. This makes me want Star Trek Online to hurry the hell up and release! I've always enjoyed the community, to me at least it's a lot more friendly than WoW. Take care all and I hope those who are having this problem get it taken care of soon so you can all play something you're paying for. I was lucky enough to have it happen on CCP's failed promotion.
Firov Darkwave	Posted - 2008.12.24 02:18:00 - [210] Edited by: Firov Darkwave on 24/12/2008 02:19:54 Originally by: Bullshvik I used to play EVE a while back (about a year or so) and I got this email to play again for free for five days to test out the new content. I did the download and activated the free five days but got the "the socket was closed" error. The exact same thing happened to me. I was thinking of resubscribing for a few months, but after having my socket closed one too many times, I think I'll pass. Though, I must applaud CCP's timing as far as the 5 day return trial goes. It showed me exactly what I needed to see to make a swift decision. Perhaps CCP will be kind enough to give us another 5 day return trial once they fix this, not that they seem to be showing too much interest in correcting this flaw.

Leviathan9 Gallente Royal Hiigaran Navy	Posted - 2008.12.24 02:19:00 - [211] Any updates CCP? Cos atm i can't even play because i get socket closed straight after login. ---------------------------
Xantor Bludberry Amarr	Posted - 2008.12.24 04:25:00 - [212] Today morning, at 1 Eve time (im from Russia) still socket closed. But in office, ive connected on Eve using my Nokia N91 as gprs-modem. WTF?? I had have that problem in september or october, dont remember. After some time its fixed and i`d can connect. But now again...
Celladon Unknown Soldiers Soldiers Of New Eve	Posted - 2008.12.24 09:13:00 - [213] i didn't want that socket open anyways. thank goodness i didn't agro that vagabond ----- whee!
Fearlof	Posted - 2008.12.24 15:55:00 - [214] Well, add another one to the list of socket closed people. Ontario and Cogeco Cable for an ISP. The open busy channels trick worked for me for about 3 days... running Vista.... got a router which worked fine before the patches even with wireless.... I had several days of holidays that I could have been playing. Instead I ended up loosing most of my cash as I got blown up real good due to getting logged. Thank goodness I can buy an empty hull for the insurance money or I'd have nothing.... Bah. Humbug.
Celladon Unknown Soldiers Soldiers Of New Eve	Posted - 2008.12.24 17:34:00 - [215] Yup man, that's where i'm at atm...my ONE day i can play Eve...my one day... ----- whee!
hijk14	Posted - 2008.12.24 17:45:00 - [216] Add another one to the list of socket closed people I'm live in Saudi Arabia my ISP is zooom
Princess Ventil Gallente The Undertakers	Posted - 2008.12.24 19:23:00 - [217] Has we can see, and now it is proved... The problem is in all these ISP's around the World. CCP is right from the beginning. We all can see: - we are all from the same region... -> Planet Earth - We all use the same tool... -> an internet connection Anyone asked to the people from the moon or from Mars if they are having troubles?
a51 duke1406 The League of Godless Militants	Posted - 2008.12.24 22:28:00 - [218] Back for the 5 day free trail same problem. On 2 lines. Ireland One is a 20meg line (chorus) @ home. The second is a & meg dedicated line @ work (nava networks). Fix this by the new year at least. The first 5 days it happened to me once or twice. I thought notting of it. I re-subbed and now It seems to have gotten worse. Please dont make me regret it, because of something that should have been made top priority to fix.
Leviathan9 Gallente Royal Hiigaran Navy	Posted - 2008.12.24 22:52:00 - [219] What routers do people have? Cos i only got this since i bought a new router yesterday. (Old one broke) I'm currently using a Belkin G+ Router. ---------------------------
Taak Coram Gallente Outdated Host Productions	Posted - 2008.12.25 04:10:00 - [220] Ontario here with Rogers. Last couple of weeks I can't play at all. It's gotten a lot worse lately. Confirming this has only started happening (at this frequency) since QR. I hate to say it because I love QR in general. I just want to play .

Leviathan9 Gallente Royal Hiigaran Navy	Posted - 2008.12.25 09:40:00 - [221] The cmd line thing never worked for me either, still closes socket the moment i finish logging in. ---------------------------
Rusty Nals Amarr Empire Logistics and Holding Co.	Posted - 2008.12.25 11:26:00 - [222] Originally by: Gunslingerr I had the same problem ("The socket was closed", when trying to log in) but I fixed it by using "WinSock XP Fix", as per this post. Ok I have tried this 3 days ago..I left both account logged in from DT to DT and thus far I have had NO Disconnects and /or socket disconnects..Now if it stays this way remains to be seen,,but for the time being thanks to the OP for this Hint..Maybe CCP should give you a job as this has, to me anyways, been the most helpful piece of Info I have rec'd yet.. I think that they (CCP Techs) tend to forget that most of us are just regular folks with limited technical skills..so CCP how about you fine folks come down to us little folks a bit and try and be a bit more helpful on our level... Merry Xmas/Holidays to all Don't drink and fly
Fearlof	Posted - 2008.12.25 16:46:00 - [223] The "Win XP fix" described above has a similar fix in Vista. I was able to get through an entire mission today after doing a few simple commands. See HERE for details, copied below to preserve for tomorrow. To repair and reset the Windows Vista Click on Start button. Type Cmd in the Start Search text box. Press Ctrl-Shift-Enter keyboard shortcut to run Command Prompt as Administrator. Allow elevation request. Type netsh winsock reset in the Command Prompt shell, and then press the Enter key. Restart the computer.
Astro Glyde	Posted - 2008.12.25 21:27:00 - [224] Originally by: Fearlof The "Win XP fix" described above has a similar fix in Vista. I was able to get through an entire mission today after doing a few simple commands.... SNIP Everyone is trying to find a fix for this, something we can each do on our own - but that's not the solution. Our equipment or OS' are not the problem. CCP have broken something and need to fix it. Now.
Leviathan9 Gallente Royal Hiigaran Navy	Posted - 2008.12.25 22:20:00 - [225] Thing is, CCP wont fix it, maybe they'll fix it just in time for the next major patch if we're lucky... ---------------------------
Sweetpain Gallente Federal Navy Academy	Posted - 2008.12.25 22:34:00 - [226] Edited by: Sweetpain on 25/12/2008 22:34:47 Originally by: Leviathan9 Thing is, CCP wont fix it, maybe they'll fix it just in time for the next major patch if we're lucky... Thats not true Leviathan9, Just because ccp know they have broken something and have no clue how to fix it, im pretty sure they would have if they could. Just because they can't fix it dont mean they don't want it fixed. that probably why they keep asking their customers to talk to isp's so they can get some help.
Leviathan9 Gallente Royal Hiigaran Navy	Posted - 2008.12.25 23:56:00 - [227] Originally by: Sweetpain Edited by: Sweetpain on 25/12/2008 22:34:47 Originally by: Leviathan9 Thing is, CCP wont fix it, maybe they'll fix it just in time for the next major patch if we're lucky... Thats not true Leviathan9, Just because ccp know they have broken something and have no clue how to fix it, im pretty sure they would have if they could. Just because they can't fix it dont mean they don't want it fixed. that probably why they keep asking their customers to talk to isp's so they can get some help. Yeah, true i suppose, but i wish they'd keep us a bit more informed on the issue. Haven't had a respone form CCP since like the 4th page. I'm just eager to play eve. Just got myself a CS. ---------------------------
Shawbaly	Posted - 2008.12.26 09:10:00 - [228] Originally by: Leviathan9 Originally by: Sweetpain Edited by: Sweetpain on 25/12/2008 22:34:47 Originally by: Leviathan9 Thing is, CCP wont fix it, maybe they'll fix it just in time for the next major patch if we're lucky... Thats not true Leviathan9, Just because ccp know they have broken something and have no clue how to fix it, im pretty sure they would have if they could. Just because they can't fix it dont mean they don't want it fixed. that probably why they keep asking their customers to talk to isp's so they can get some help. Yeah, true i suppose, but i wish they'd keep us a bit more informed on the issue. Haven't had a respone form CCP since like the 4th page. I'm just eager to play eve. Just got myself a CS. Close down everything using IGB and API and your problems goes away
Leviathan9 Gallente Royal Hiigaran Navy	Posted - 2008.12.26 13:10:00 - [229] Edited by: Leviathan9 on 26/12/2008 13:09:51 I have no idea what IGB is, and even with no API programs open, i still get socket closed 10secs after entering game. ---------------------------
Princess Ventil Gallente The Undertakers	Posted - 2008.12.26 19:07:00 - [230] I found a turnaround. I'm using a VPN and all the socket problems went away... Also the access to this forum. It seems that IP is banned. But what the hell, i can play EVE again. So it proves that the problem is in our ISP's... well i think not. I think the problem is that our ISP's can't handle something that CCP put in the game. Please CCP, start talking with the ISP's so that a solution appears.

Akarnil	Posted - 2008.12.26 19:31:00 - [231] I want know,CCP work at this problem? Many disconnects-"socket was closed",to play in EVE impossible! Winsock fix-not help for me. Problem only in EVE. Others online games/clients work excellent. I want hear CCP in this topic!I want know,when CCP to slove a problem!
Rasberry	Posted - 2008.12.26 19:32:00 - [232] I'm in the same boat sort of. Was able to login fine up until about a week and a half 2 weeks ago. Now I can not even log in at all (sickit closed when authenticating.) anyways as I am a networking geek I ran tcpdump on my laptop to see what I can see and here is what I found out: Normal TCP session set up 10:50:42.351737 IP This.is.me.102.4539 > 87.237.38.200.26000: S 4189707629:4189707629(0) win 16384 <mss 1460,nop,nop,sackOK> [email protected].&...e....m....p.@............. 10:50:42.443380 IP 87.237.38.200.26000 > This.is.me.102.4539: S 2460209334:2460209334(0) ack 4189707630 win 8192 <mss 1460> E .,A...r...W.&....fe..........n`. ......... 10:50:42.443453 IP This.is.me.102.4539 > 87.237.38.200.26000: . ack 1 win 17520 E..([email protected].&...e....n....P.Dpx... Eve Checking version I think? 10:50:42.526990 IP 87.237.38.200.26000 > This.is.me.102.4539: P 1:58(57) ack 1 win 65392 E [email protected].&....fe..........nP..p.t..5...~...............1b [email protected]@ccp 10:50:42.532033 IP This.is.me.102.4539 > 87.237.38.200.26000: P 1:56(55) ack 58 win 17463 [email protected].&...e....n....P.D7....3...~............... [email protected]@ccp 10:50:42.810283 IP 87.237.38.200.26000 > This.is.me.102.4539: . ack 56 win 65337 E .(E...r...W.&....fe...........P..9.... 10:50:42.810337 IP This.is.me.102.4539 > 87.237.38.200.26000: P 56:71(15) ack 58 win 17463 [email protected]&...fW.&...e.........P.D7........~....,...QC 10:50:42.893383 IP 87.237.38.200.26000 > This.is.me.102.4539: P 58:68(10) ack 71 win 65322 E [email protected].&....fe...........P..9\|......~.... 10:50:43.067578 IP This.is.me.102.4539 > 87.237.38.200.26000: . ack 68 win 17453 E..([email protected].&...e.........P.D-x... 10:50:45.892967 IP 87.237.38.200.26000 > This.is.me.102.4539: P 68:125(57) ack 71 win 65322 E [email protected]"W.&....fe...........P...1..5...~...............1b [email protected]@ccp 10:50:46.085328 IP This.is.me.102.4539 > 87.237.38.200.26000: . ack 125 win 17396 E..([email protected]/...fW.&...e........3P.C.x... 10:50:50.641172 IP This.is.me.102.4539 > 87.237.38.200.26000: P 71:126(55) ack 125 win 17396 [email protected].&...e........3P.C.....3...~............... [email protected]@ccp 10:50:50.919213 IP 87.237.38.200.26000 > This.is.me.102.4539: . ack 126 win 65267 E .(.9..r...W.&....fe......3....P....T.. Beginning of authentication 10:50:50.919262 IP This.is.me.102.4539 > 87.237.38.200.26000: P 126:426(300) ack 125 win 17396 [email protected].&...e........3P.C..k.."...~.........VK..........v..&yw..M!......~....,...._.r.2...x..;5z:.......SHA..signing_hashmethod.....crypting_sessionkeylength..3DES..crypting_sessionkeymethod.L.....f......$.nL....R.G&%'.+.V.?8!.....Z.d/(f.SX.c.....[Q.....u.ngZ..A%..w....crypting_sessionkey..RSA_FULL..crypting_securityprovidertype 10:50:51.011993 IP 87.237.38.200.26000 > This.is.me.102.4539: P 125:141(16) ack 426 win 64967 E [email protected].&....fe......3....P....y......~......OK CC 10:50:51.018409 IP This.is.me.102.4539 > 87.237.38.200.26000: P 426:734(308) ack 141 win 17380 Removed because im only a little paranoid... 10:50:51.104972 IP 87.237.38.200.26000 > This.is.me.102.4539: P 141:153(12) ack 734 win 65392 E [email protected].&....fe......C...KP..p...............Y 10:50:51.215484 IP This.is.me.102.4539 > 87.237.38.200.26000: . ack 153 win 17368 E..([email protected]'...fW.&...e....K...OP.C.u... AND rudely interrupted by CCP with a reset. 10:51:20.294916 IP 87.237.38.200.26000 > This.is.me.102.4539: R 2460209487:2460209487(0) win 0 E .([email protected].&....fe......O...OP.../... so, any ideas on where to go from here?
Janez formater	Posted - 2008.12.26 23:02:00 - [233] o/ I did some work and i see problem if there is 2 times NAT. My ISP gives me dhcp ip and my router translates it further. Since last patch that doesn't work anymore. I can login but without my router. CCP - will u fix this please. ps tested this with gprs-umts connection too... - same MC and HNY to all fix this or i quit
Leviathan9 Gallente Royal Hiigaran Navy	Posted - 2008.12.26 23:24:00 - [234] Originally by: Janez formater o/ I did some work and i see problem if there is 2 times NAT. My ISP gives me dhcp ip and my router translates it further. Since last patch that doesn't work anymore. I can login but without my router. CCP - will u fix this please. ps tested this with gprs-umts connection too... - same MC and HNY to all fix this or i quit Same, my router gives me a DHCP IP. CCP must of done something to upset it. ---------------------------
Fearlof	Posted - 2008.12.27 14:46:00 - [235] Originally by: Astro Glyde Everyone is trying to find a fix for this, something we can each do on our own - but that's not the solution. Our equipment or OS' are not the problem. CCP have broken something and need to fix it. Now. Yes, because we are all sure that it would be better to wait months than get it fixed today... Anyhow, the fix seems to work for about 2-3 days, then you need to re-apply. I've dropped my subscription....
CHAOS100 Black Plague. Kraftwerk.	Posted - 2008.12.28 04:47:00 - [236] My corp mate has had this problem for about 8 months now. Solution: Open Help chat (the standard noob one). It will keep open your connection by constantly flooding in the chat in the channel. It will not work long term, but stops disconnecting every 30 seconds for him. --------------
Mini14 Gallente I.M.M Arcane Alliance	Posted - 2008.12.28 07:43:00 - [237] Edited by: Mini14 on 28/12/2008 07:43:46 I have been having my sockets closed for the past two weeks :( about 1-2 times an hour
Langoss	Posted - 2008.12.28 08:44:00 - [238] I and my friend also had disconnect problems. I dont know why, but when we turned off the sound the problem was solved. I bought a new mainboard 3 mounth ago and EVE has sound again and no disconnect effect.
Gunner The Collective Against ALL Authorities	Posted - 2008.12.28 12:00:00 - [239] **ing socket * 2007.10.06 R.I.P. Hatuk my friend.
Amrumm Rhetorical Devices	Posted - 2008.12.28 12:02:00 - [240] Originally by: Gunner ****ing socket This

Isayo Arkindra Mercurialis Inc.	Posted - 2008.12.28 12:06:00 - [241] While I haven't got these issues at all, I feel sorry for you guys who do. I've been around EVE for eight years now so I've gone through similar issues a couple of times. Most of the times it's actually been outside of CCPs area - as in the ISPs very close to the servers. There are a lot of technicians etc in the playerbase and it tends to go faster if you put the information public rather than sending it over to CCP only. So why not do both? Do a tracert from your computer to 87.237.38.200 - this'll allow everyone to find the common factors (if there are any) between you all. Again, the last time that I remember this happening it turned out to be a major screwup with Tiscali. So do the tracert, post the results here. Also do the pingplotter thing and keep it running so there's some nice data around the events. Upload the image to a site that can host it (ImageShack maybe?) and post the URL here. I did the above mentioned things, and noticed that when my packets are running through they end up beeing routed through two different routers inside Tiscaly. One of them resulting in a 20% packet loss - but it's only taking this route on every 3rd or 4th try. The one that works is xe-1-0-0.lon20.ip.tiscali.net [89.149.186.81], the one that doesn't work is xe-2-0-0.lon20.ip.tiscali.net [89.149.186.85]. Both of these are the router that's handing over trafic to Telecity - the service provider that CCP seems to be using in London. Obviously - when the packet loss occurs, the ping results on the later routers goes into crazy mode. I'm having results of all the way up to 302ms. I guess this could explain why, recently, I'm having tiny freeze ups in the game every so often. I don't get disconnected, it just "pauses" my display/input for a second or two. So to stick to what I've just posted .. Originally by: "The route that works" 1 2 ms 1 ms 1 ms 192.168.0.254 2 1 ms 2 ms 1 ms ge-8-B-dr1.a1.mlm.ownit.se [10.100.100.1] 3 2 ms 2 ms 1 ms 10ge-1-2-cr1.a1.mlm.ownit.se [89.253.100.149] 4 12 ms 11 ms 11 ms ge-2-1-cr1.a1.sth.ownit.se [84.246.88.129] 5 11 ms 11 ms 11 ms 10ge-2-2-cr2.a1.sth.ownit.se [84.246.88.150] 6 11 ms 11 ms 12 ms ge-3-1-0-5.stk30.ip.tiscali.net [213.200.72.57] 7 43 ms 42 ms 43 ms xe-1-0-0.lon20.ip.tiscali.net [89.149.186.81] 8 50 ms 42 ms 42 ms telecity-redbus-gw1.ip.tiscali.net [213.200.79.130] 9 43 ms 42 ms 43 ms 532-dist65-01.lon3.telecity.net [217.20.44.226] 10 43 ms 42 ms 43 ms ipt-ccp-games-1-as35834.lon3.telecity.net [217.20.44.138] 11 42 ms 41 ms 42 ms 87.237.38.200 Originally by: "The route that's got packet loss" 1 2 ms 1 ms 1 ms 192.168.0.254 2 2 ms 2 ms 1 ms ge-8-B-dr1.a1.mlm.ownit.se [10.100.100.1] 3 2 ms 2 ms 2 ms 10ge-1-2-cr1.a1.mlm.ownit.se [89.253.100.149] 4 13 ms 11 ms 11 ms ge-2-1-cr1.a1.sth.ownit.se [84.246.88.129] 5 12 ms 11 ms 11 ms 10ge-2-2-cr2.a1.sth.ownit.se [84.246.88.150] 6 11 ms 11 ms 11 ms ge-3-1-0-5.stk30.ip.tiscali.net [213.200.72.57] 7 43 ms 42 ms 42 ms xe-2-0-0.lon20.ip.tiscali.net [89.149.186.85] 8 47 ms 43 ms 43 ms telecity-redbus-gw1.ip.tiscali.net [213.200.79.130] 9 43 ms 43 ms 46 ms 532-dist65-01.lon3.telecity.net [217.20.44.226] 10 43 ms 43 ms 43 ms ipt-ccp-games-1-as35834.lon3.telecity.net [217.20.44.138] 11 42 ms 42 ms 42 ms 87.237.38.200 While posting this, I also noticed a third router beeing used at Tiscaly - this one has packet loss as well, but not as severe (between 3-5%). That one's inlucded on the pingplotter view. It's constantly my 7th hop that's changing around - so for me it's a very clear indicator that it's Tiscaly causing my issues. PingPlotter results __________
Shigsy Independent Traders Ignition.	Posted - 2008.12.28 15:14:00 - [242] Bump as i lost a 1v1 due to this...
Amonse Caldari Dead Space Union Quantum Star Alliance	Posted - 2008.12.28 17:40:00 - [243] my corpmate gets disconnected all the time Sparrow 25 CCP FIX THIS Daedal Virtu > now where did i hide that shrink ray..... Wicked ****ah > in my pants Daedal Virtu > no.. thats what i shrunk
Forranz	Posted - 2008.12.29 07:59:00 - [244] Edited by: Forranz on 29/12/2008 08:04:30 I get this same problem as well. I am running windowed mode on vista. Random times each time. This started a few days ago for me and was really aggressive when it did it (like every 20 mins) now it has started being random. The only thing that stuck out was this: 7 182 ms 256 ms 270 ms TenGE13-2.br02.lax04.pccwbtn.net [63.218.51.17] 8 156 ms 158 ms 160 ms telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13.222] 9 171 ms 161 ms 159 ms 532-dist65-01.lon3.telecity.net [217.20.44.226] 10 190 ms 197 ms 199 ms ipt-ccp-games-1-as35834.lon3.telecity.net [217.20.44.138] 11 202 ms 203 ms 203 ms 87.237.38.200 - The rest was really low ms (>70)
McFly C0LDFIRE RUDE Alliance	Posted - 2008.12.29 10:26:00 - [245] i've had it a couple times while running many clients at once (3) but it hasn't happened since, sorry this is happening to you guys, hope CCP get on it soon
Lysit Kaune Minmatar Farlight Council Wildly Inappropriate.	Posted - 2008.12.29 13:05:00 - [246] Tracing route to 87.237.38.200 over a maximum of 30 hops 1 1 ms 1 ms 1 ms mygateway1.AR7WRD [192.168.1.1] 2 37 ms 36 ms 36 ms anchor-hg-3-lo100.router.demon.net [194.159.161. 34] 3 38 ms 36 ms 37 ms anchor-access-3-s153.router.demon.net [194.159.1 61.97] 4 40 ms 36 ms 37 ms anchor-inside-3-g2-0-2.router.demon.net [194.159 .161.70] 5 37 ms 35 ms 36 ms anchor-border-1-g1-0-0.router.demon.net [194.70. 98.6] 6 36 ms 51 ms 37 ms linx.telecityredbus.net [195.66.224.82] 7 37 ms 37 ms 38 ms 85.90.226.205 8 38 ms 36 ms 38 ms 532-dist65-01.lon3.telecity.net [217.20.44.226] 9 38 ms 37 ms 37 ms ipt-ccp-games-1-as35834.lon3.telecity.net [217.2 0.44.138] 10 38 ms 38 ms 37 ms 87.237.38.200 Trace complete.
Miss KillSome Caldari School of Applied Knowledge	Posted - 2008.12.29 14:15:00 - [247] i get this too..but only when i run two or more clients at the same time on one computer! ----- TCODA corporation is recruiting! TCODA is awesome!
Leviathan9 Gallente Royal Hiigaran Navy	Posted - 2008.12.29 16:36:00 - [248] Seems after running pingplotter while logging in, once i've left the character select screen and entered game, i get huge packet loses.. up to about 70-80%, then 100% and the game gets socket closed error. Quote: Target Name: N/A IP: 87.237.38.200 Date/Time: 29/12/2008 16:26:23 to 29/12/2008 16:33:33 Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 173 14 8.1 0 360 4 [192.168.2.1] 2 173 29 16.8 22 492 72 [217.47.89.250] 3 121 0 0.0 22 452 69 [217.47.88.161] 4 121 0 0.0 22 412 69 [213.123.80.6] 5 121 0 0.0 22 372 66 [217.41.171.9] 6 121 0 0.0 22 332 70 [217.41.171.66] 7 121 0 0.0 23 344 68 [217.41.217.74] 8 121 0 0.0 23 328 67 [217.41.217.38] 9 121 0 0.0 22 318 64 [217.47.66.98] 10 173 29 16.8 22 336 72 core2-pos4-1.kingston.ukcore.bt.net [62.6.40.209] 11 121 0 0.0 23 350 63 core2-pos0-0-0-8.ealing.ukcore.bt.net [194.74.65.241] 12 173 29 16.8 24 931 76 access1-h-0-0-5.manchester.bt.net [195.99.125.193] 13 173 29 16.8 25 1297 73 linx1.telecityredbus.net [195.66.226.82] 14 173 29 16.8 25 1257 77 [85.90.226.209] 15 173 29 16.8 24 1217 71 531-dist65-02.lon3.telecity.net [217.20.44.222] 16 173 173 100.0 0 0 0 [-] 17 173 29 16.8 24 1311 67 [87.237.38.200] ---------------------------
Dred 'Morte Woodland Creatures	Posted - 2008.12.29 22:48:00 - [249] Using wireless connection I can't stay logged on for more than 1 minute. It's impossible to PvP like that. Even if I change to wire connection, it's still pretty bad. I can't be 30 minuts without getting a disconnect. The most annoying part is I don't realise it happened until I notice something not responding.
Forranz	Posted - 2008.12.30 16:37:00 - [250] So far I have gotten the spam disconnects to stop even though I set my router to allow 26000. - I use Windows Vista: Ultimate, Press Windows Key + R. I put in: %USERPROFILE%\Local Settings\Application Data\CCP\EVE I installed Eve on my E drive, so I looked for this directory: e_program_files_ccp_eve_tranquility if its on your C drive, it'll be c_program_files_ccp_eve_tranquility. Click on the directory, then click on settings, then the prefs.ini file. Where it says port, change it to 3724 instead of 26000. Then start up your Eve client and you should be using the other port. I STILL personally believe its CCPs fault, as I see my ping double once it hits telecity and even then it varies from 120-750.

Leviathan9 Gallente Royal Hiigaran Navy	Posted - 2008.12.30 17:46:00 - [251] Originally by: Forranz So far I have gotten the spam disconnects to stop even though I set my router to allow 26000. - I use Windows Vista: Ultimate, Press Windows Key + R. I put in: %USERPROFILE%\Local Settings\Application Data\CCP\EVE I installed Eve on my E drive, so I looked for this directory: e_program_files_ccp_eve_tranquility if its on your C drive, it'll be c_program_files_ccp_eve_tranquility. Click on the directory, then click on settings, then the prefs.ini file. Where it says port, change it to 3724 instead of 26000. Then start up your Eve client and you should be using the other port. I STILL personally believe its CCPs fault, as I see my ping double once it hits telecity and even then it varies from 120-750. I still get a socket closed error after logging in even on the other port... has to be CCP if this only started recently after the last patch. ---------------------------
Ulysses Icarusson Doom Guard Libertas Fidelitas	Posted - 2008.12.30 19:43:00 - [252] The Client's Socket closes for me. 3 hours to ten minutes after log on. One time I've had to reset my router to clear something which had latched up. That's not been something I've had to do to this router for over a year. I run two clients, and have for several years. This problem seems to have started for me after one of the recent patches. If I recall correctly, about two months ago. It really worries me that I might be disconnect during an engagement and I'll lose ships! Are my ships instantly 'vanished?' .. or do they time out over a couple of minutes? And is their loss something I could get reimbursement for? Just another thought.. Why is is only a part of the Eve Population being effected? I live in west coast of USA, if that's any consideration in this issue.
Forranz	Posted - 2008.12.30 21:38:00 - [253] For those of you that use routers - Make sure that your router is allowing 3724 & 26000 to your computer based upon what port you are using. It's really amusing though. After I got this fixed (I've had petitions open for a bit now), I set the rating to 0 and got a reply extremely quick. Found it funny Could just be coincidence
Leviathan9 Gallente Royal Hiigaran Navy	Posted - 2008.12.30 21:48:00 - [254] Edited by: Leviathan9 on 30/12/2008 21:48:39 Originally by: Forranz For those of you that use routers - Make sure that your router is allowing 3724 & 26000 to your computer based upon what port you are using. It's really amusing though. After I got this fixed (I've had petitions open for a bit now), I set the rating to 0 and got a reply extremely quick. Found it funny Could just be coincidence Opening the ports on your router doesn't do anything... Atleast for me anyway... FIX THIS CCP!!!!!! Atleast give us some sort of status update, a reply in the thread, something! ---------------------------
Forranz	Posted - 2008.12.31 02:11:00 - [255] I'm unsure as to if this is allowed, but this is what was told to me: Hi there, Those issues are being investigated and worked on by our developers. To find out what is causing you to crash or drop from the server we will need some more information about your computer a log of your connectivity with the server. That will enable us to better analyze why this is happening to you and hopefully enable us to take the actions required to fix it. The first thing I would like to you try is to restart your router and see if you still experience this problem after that. To make sure that your router is completely restarted and refreshed it would be best if you could unplug it from the power source and make sure to wait at least 30 seconds before plugging it in and turning it on again. In order to thoroughly test your connection to the EVE server then I recommend that you download a program called pingplotter which is available here http://www.pingplotter.com/downloads/pngplt_2.exe If you are running a hardware firewall (SPI Firewall) on your router you will need to disable it, as otherwise this program won't work. After starting up pingplotter do the following in the program: 1) Under "Address to trace" put the following value in the box: 87.237.38.200 2) In the bottom left corner in the box "# of times to trace" put the value 1500 3) In the bottom left corner in the box "Trace Intervals" change it to 2.5 seconds 4) In the bottom left corner in the box "Samples to include" change it to 1500. 5) Click on "Trace" button in the bottom left corner. When it's completed save it as the sample set ( pp2 ). Once you have saved the file, you can attach it to the petition through the "My petitions" interface on our website and send us. Once we have this information we will hopefully be able to determine the cause of this problem.
Leviathan9 Gallente Royal Hiigaran Navy	Posted - 2008.12.31 14:30:00 - [256] Well it seems i can stay connect absolutely fine, aslong as i stay in the character screen, its not until i enter game as a character i get kicked off straight away. ---------------------------
Salliene Gallente Terracorp Technologies Dark Trinity Alliance	Posted - 2008.12.31 16:21:00 - [257] Well this probably won't help anyone, but just adding a bit of what happened with me into the mix. I use an Aircard to connect to the internet, and it's connected to my PC via a USB cable. I was having these same random drops and "socket closed" as whats described on this thread. The other night my printer (USB) ran out of paper, so I turned it off completely cause I was sick of the little green flashy light. Then I closed the Image Monitor that comes with the printer. After turning off my printer and closing that software, my drops have gone away. Where before I would disconnected sometimes 5 or 6 times an hour I am down to 0. I can now once again play several hours at a time with no sudden drops. Maybe it was a USB resource conflict, maybe it was a conflict with the HP Image Monitor Software, or maybe it was a problem with the HP printer itself. I don't know, all I know is once the printer and that software is gone, everything is fine. Oh, and just like everyone else I was only losing connection to EVE, not Ventrillo or anything else, and it started in force after the last major software update. Just wanted to throw that in the mix. One Girls Journey through the EVE Universe
Fearlof	Posted - 2008.12.31 16:55:00 - [258] BTW, got a reply to my bug report. "Known issue, working on it, thanks." Paraphrased, of course.
Kyanzes Amarr Utopian Research I.E.L. Hedonistic Imperative	Posted - 2008.12.31 18:21:00 - [259] Getting the error often too. --------------------------------------------- Unclouded by conscience, remorse or delusions of morality.
Leviathan9 Gallente Royal Hiigaran Navy	Posted - 2008.12.31 19:24:00 - [260] Originally by: Salliene Well this probably won't help anyone, but just adding a bit of what happened with me into the mix. I use an Aircard to connect to the internet, and it's connected to my PC via a USB cable. I was having these same random drops and "socket closed" as whats described on this thread. The other night my printer (USB) ran out of paper, so I turned it off completely cause I was sick of the little green flashy light. Then I closed the Image Monitor that comes with the printer. After turning off my printer and closing that software, my drops have gone away. Where before I would disconnected sometimes 5 or 6 times an hour I am down to 0. I can now once again play several hours at a time with no sudden drops. Maybe it was a USB resource conflict, maybe it was a conflict with the HP Image Monitor Software, or maybe it was a problem with the HP printer itself. I don't know, all I know is once the printer and that software is gone, everything is fine. Oh, and just like everyone else I was only losing connection to EVE, not Ventrillo or anything else, and it started in force after the last major software update. Just wanted to throw that in the mix. Hmm, my router is sitting on top of a printer, and next to that are 2 more printers.. ---------------------------

inVictu5 Caldari Universal-Corp Nexus-Alliance	Posted - 2008.12.31 20:10:00 - [261] same here. worked 2 days ago. now i cant even log on. its not my computer
Leviathan9 Gallente Royal Hiigaran Navy	Posted - 2009.01.01 14:52:00 - [262] Err, well i just tried messing around with eve settings, turned eve voice off, and i didn't get socket closed upon entering game.. so far, so good. ---------------------------
whitesonar The Fraternity	Posted - 2009.01.02 11:51:00 - [263] Just putting my name on the list here as this issue started for me 3 or 4 days ago. The hours following DT seem to be the worst, after 8pm GMT the drops seem less infrequent, but the game is still unplayable. Its 50/50 wether I can log back in following a drop, it just hangs on the "entering space" popup with a black background. As far as my corp can tell im back online (im in local, in corp chat etc), but im sat on the black screen waiting. A corp mate was at my house using an XP laptop on my wireless and he stayed connected to TQ while i kept dropping, so it seems unrelated to the wireless or the broadband. Ive tried a clean install and pretty much every 'fix' listed on this thread and had no luck. Ive also done the pingplotter report and the eve error workspace thing and submitted with my bug report. Windows Vista 64 Home Premium Demon Broadand - England Like everyone here, I'd like to see a fix or atleast some input from CCP.
Tuberider Caldari Pothouse Cartel IDLE EMPIRE	Posted - 2009.01.02 14:43:00 - [264] Originally by: whitesonar Just putting my name on the list here as this issue started for me 3 or 4 days ago. The hours following DT seem to be the worst, after 8pm GMT the drops seem less infrequent, but the game is still unplayable. Its 50/50 wether I can log back in following a drop, it just hangs on the "entering space" popup with a black background. As far as my corp can tell im back online (im in local, in corp chat etc), but im sat on the black screen waiting. A corp mate was at my house using an XP laptop on my wireless and he stayed connected to TQ while i kept dropping, so it seems unrelated to the wireless or the broadband. Ive tried a clean install and pretty much every 'fix' listed on this thread and had no luck. Ive also done the pingplotter report and the eve error workspace thing and submitted with my bug report. Windows Vista 64 Home Premium Demon Broadand - England Like everyone here, I'd like to see a fix or atleast some input from CCP. same issue also with demon except for a 3 week period in which two days i had no problems at all and thought it was fixed used the ping plotter and this showed a regular hi ping every 10minutes from addresses 85.90.226.205 and 217.20.44.138 also had two pc's on same network and one would drop and the other wouldn't randomly between both hang ups and general lag for no reason in empty systems or stations according too ping plotter telecity.net have the issue, is this ccp's provider ? please fix this soon its ruined xmas hols Your mother is a hampster and your father smells of elderberries
kyrv Caldari hirr Morsus Mihi	Posted - 2009.01.02 17:35:00 - [265] Edited by: kyrv on 02/01/2009 17:42:46 Same problem im also using Demon Internet Thing is after migrating from the isp tiscali (worst isp i've known) I've had no packet loss and quite low ping (under 200ms at least) Will contact them see what they know.
kyrv Caldari hirr Morsus Mihi	Posted - 2009.01.02 18:12:00 - [266] OK checked with a friendly person called Sam and he tells me that the technology 'interleaving' was active on my Demon internet account. This packet shapes gameing information and he tells me it will be removed within a day, actually Monday. Hopefully this will work :D
Taak Coram Gallente Outdated Host Productions	Posted - 2009.01.04 04:55:00 - [267] Well well, the winsock refresh thingy worked for about a week. Sad to say the issue is back in full force though. I've been reduced to ice mining, and even then it's not a guarantee if I can finish an entire cycle. On the bright side, I've caught every DC with LogServer, so hopefully it helps. I'm still naively optimistic
Cpt Ares	Posted - 2009.01.04 05:17:00 - [268] I've been having the same problem for about two weeks now. About %50 of the time my computer will give me a pop up window that says "There was a problem with a CCP file, and the program was closed." Anyone else getting a message like that?
Xantor Bludberry Amarr	Posted - 2009.01.04 11:18:00 - [269] Трассировка маршрута к 87.237.38.200 с максимальным числом прыжков 30 1 <1 мс <1 мс <1 мс 192.168.1.1 2 43 ms 86 ms 42 ms ksk-bbar1.ncc.sibirtelecom.ru [213.228.1 3 40 ms 40 ms 39 ms ge-1-0-3.ksk-dr1.ncc.sibirtelecom.ru [217.233] 4 40 ms 40 ms 40 ms ge-0-0-0.ksk-br2.ncc.sibirtelecom.ru [21 7.202] 5 40 ms 40 ms 40 ms kyk15.kyk25.transtelecom.net [217.150.41 6 165 ms 165 ms 428 ms lnn11-ge500.501.transtelecom.net [195.66 ] 7 166 ms 165 ms 165 ms linx.telecityredbus.net [195.66.224.82] 8 166 ms 165 ms 165 ms 85.90.226.205 9 166 ms 166 ms 166 ms 532-dist65-01.lon3.telecity.net [217.20. 10 166 ms 166 ms 166 ms ipt-ccp-games-1-as35834.lon3.telecity.ne 0.44.138] 11 166 ms 166 ms 166 ms 87.237.38.200 Трассировка завершена. C:\Documents and Settings\Эльдорадо>ping 87.237.38.200 Обмен пакетами с 87.237.38.200 по 32 байт: Ответ от 87.237.38.200: число байт=32 время=166мс TTL=252 Ответ от 87.237.38.200: число байт=32 время=165мс TTL=252 Ответ от 87.237.38.200: число байт=32 время=166мс TTL=252 Ответ от 87.237.38.200: число байт=32 время=166мс TTL=252 Статистика Ping для 87.237.38.200: Пакетов: отправлено = 4, получено = 4, потеряно = 0 (0% потерь), Приблизительное время приема-передачи в мс: Минимальное = 165мсек, Максимальное = 166 мсек, Среднее = 165 мсек I cant log in about 3 week. Cant play at all. I`ve used almost every thing that was suggested here. Nothing work. ATM I cant reinstall windows cause I havn`t external HDD for all my data. This is insane. CCP, please, do something!!
whitesonar The Fraternity	Posted - 2009.01.05 13:15:00 - [270] Since my last post ive had 3 days of trouble free eve (only dropping twice the whole weekend), right up to this morning. Since downtime today I've gone back to dropping out within 5 minuits. Any other Demon broadband users experience this?

Tuberider Caldari Pothouse Cartel IDLE EMPIRE	Posted - 2009.01.05 13:58:00 - [271] Originally by: whitesonar Since my last post ive had 3 days of trouble free eve (only dropping twice the whole weekend), right up to this morning. Since downtime today I've gone back to dropping out within 5 minuits. Any other Demon broadband users experience this? yes mine has been great all weekend but i aint had chance too check today. also with demon played 10 hours with no drops at all yesterday Your mother is a hampster and your father smells of elderberries
comrade captain Aliastra	Posted - 2009.01.05 14:22:00 - [272] im on virgin media and i get this problem a lot
Tuberider Caldari Pothouse Cartel IDLE EMPIRE	Posted - 2009.01.05 17:53:00 - [273] oh well after two days of great eve with no problems at all, i login and entered the station twice lags back!! undocked which took ages,warped too a gate and dropped after only being in game 5 mins. yet the last two days i haven't dropped once. oh well back too ship spinning and smacktalking in local, when the lag lets me type well i can't do anything else Your mother is a hampster and your father smells of elderberries
Riga Mortis Minmatar Empyreum Lux Caelestia	Posted - 2009.01.05 18:47:00 - [274] Originally by: comrade captain im on virgin media and i get this problem a lot You are not the only one. For the past two or three weeks I been getting random disconnections happening at varying times, whilst my virgin cable is fully stable with everything else. Despite bug reports, still heard nought and game is now getting unplayable. I cannot risk lowsec or 0.0 with my alts. CCP: news please. ----------------------------------------------- Official VirginWorld's Sponsor of: The Drone Day & WDA: Industry
Malin folkungs	Posted - 2009.01.05 20:08:00 - [275] I've had this.
Kolmogorow Freedom Resources	Posted - 2009.01.05 21:53:00 - [276] I had this "Socket closed" issue the first time today, twice in a row. Don't know where it comes from, I didn't change any Eve client or system settings I am aware of.
Taak Coram Gallente Outdated Host Productions	Posted - 2009.01.06 01:00:00 - [277] Originally by: Kolmogorow Edited by: Kolmogorow on 05/01/2009 23:37:30 I had this "Socket closed" issue the first time today, twice in a row. Don't know where it comes from, I didn't change any Eve client or system settings I am aware of. Edit: Three times now. Welcome to the afflicted. I played a little at a different spot, different ISP. It was perfectly clean. I'm no longer sure if it's my household's annoying security, our ISP (Rogers) or both.
Gilluitine Gallente Alien Ship Builders	Posted - 2009.01.06 03:07:00 - [278] Add me to the Afflicted, it's been happening in random intervals so asking to reproduce it is nearly impossible, Running 2 clients on the same computer 1 will drop a socket the other will stay connected so it can't be my connection right? Located in the USA, East Coast, ISP is COX. I would def say this is happening on the servers side.
Skallagrim Sigtyr	Posted - 2009.01.06 04:10:00 - [279] Well I sure was excited when I got the "Fly again for 5 days free" offer, only to be hit with this issue. And I really wanted to re-subscribe too.
Tuberider Caldari Pothouse Cartel IDLE EMPIRE	Posted - 2009.01.06 13:51:00 - [280] Found my bottleneck hi ping and packet loss from these routers/servers pic of ping plotter Your mother is a hampster and your father smells of elderberries

Justina Born Gallente	Posted - 2009.01.06 17:32:00 - [281] I made a topic not realizing that there was one already about the problem. I thought it was the wireless and router issues. Now I know it's not just me. :(
Caliburn VIRTUAL LIFE VANGUARD Intrepid Crossing	Posted - 2009.01.06 21:05:00 - [282] Originally by: Tuberider Found my bottleneck hi ping and packet loss from these routers/servers pic of ping plotter That looks familiar
Whalen Karrde	Posted - 2009.01.06 21:26:00 - [283] This issue started for me as of this past Saturday, Jan 3rd Pretty much pointless to even try playing... 4 accounts basically just training skills... Fix it plz
StateNME	Posted - 2009.01.07 12:03:00 - [284] Ha they want a ping report for this for 15 minutes before and after the error... would love to, except i can't stay in the game that long to make the report!!! THIS is BS, have been in training only mode since the first patch AFTER QR "upgrade"
Pumpkin Pi	Posted - 2009.01.07 15:13:00 - [285] /signed
Cassius Wagabond State War Academy	Posted - 2009.01.07 15:15:00 - [286] /signed still no fix on this...blaah
Xantor Bludberry Amarr	Posted - 2009.01.07 17:24:00 - [287] Edited by: Xantor Bludberry on 07/01/2009 17:24:55 CCP, Devs, mans, guys..... You`ve created such great universe, but how it can be if I can`t play about a month?? Yesterday, suddenly I was able to log in to game, I though it fixed already, but today, 5.30 at EVE Time I was disconnected cause "The socket was closed". I`m shocked. I`m... I just can`t believe in this. Why??? Why it happening? I`ve lost 3 or 4 week. Who will compensate me than time?? This is not malfunction of my computer, nor my internet provider. Today morning I spend 330 mil for 30 day PLEX, get extended game time, but all I can do - its only skill-switch using my Nokia N91 as GPRS modem. Of course, I even can`t think to play with this connection, I`m not masochist... Do something!!??? Please!! P.S. Sorry for my bad English.
comrade captain Aliastra	Posted - 2009.01.07 19:59:00 - [288] This has happened to me every few mins i log in five times in a row tonight. I also noticed its kicking me offline because if im streaming music it stops and i am also getting signed out of msn etc as well, so eve is actually taking down my entire connection for a few seconds. I really am at my wits end.
Hawk TT Caldari Bulgarian Experienced Crackers Circle-Of-Two	Posted - 2009.01.07 20:34:00 - [289] Hello all, This is very old problem with EVE - it just has different effects after each client patch / upgrade. I also filled petitions, including LogServer files, Visual Traceroot logs, Wireshark caputres etc. I chased my ISP as well, but there was no improvement. Recently the random disconnects disappeared, but I still have to retry 10 time to log in intially. Just a couple of days ago I had a chat with my Network engineers and they told me, that our ISP uses FreeBSD machines for shaping tha bandwidth and for some other purposes. The FreeBSD kernel has integrated ICMP filter (this is the protocol used for Pings) that discards ICMP packets if they are more than 100 (default value) within a certain amount of time. When you run the Ping command with -t option it generates ICMP packets from the client PC and sends them to the EVE gateway, but there is a time delay between each ICMP packet being sent. As a result you don't see any packet losses. On the other hand, from time to time the EVE client generates ICMP bursts (multiple ICMP packets w/o delay) to the EVE server for some unkonwn reason. It seems to me that if the FreeBSD Server @ my ISP discards some of the ICMP packets, because of the ICMP filter, the EVE client screws up... I've asked my ISP why they use FreeBSD to do shaping and ICMP filtering - the answer was the following: "A cluster of modern IBM/HP servers with FreeBSD OS is more than capable to process huge bandwidth & millions of packets for fraction of the cost of a Cisco / Juniper hardware device. With the current Internet prices we prefer to use FreeBSD to do the job. The ICMP filtering feature protects us from ICMP Denial of Service attacks.". Period. This means that I can't make them to remove the ICMP filter and at the same time EVE Support have never commented why the EVE client generates so many ICMP packets? This is Paragraph 22 situation...
comrade captain Aliastra	Posted - 2009.01.07 21:23:00 - [290] well its not going to get sorted so i guess its time to call it a day with the game, a sad day for me.

Melbac74 Gallente	Posted - 2009.01.08 03:47:00 - [291] /signed
Tuberider Caldari Pothouse Cartel IDLE EMPIRE	Posted - 2009.01.08 11:25:00 - [292] Edited by: Tuberider on 08/01/2009 11:31:29 Is this even being looked into ? over a ****ing month now paying too train is great, being able to play the game would be better Your mother is a hampster and your father smells of elderberries
comrade captain Aliastra	Posted - 2009.01.08 18:57:00 - [293] same again tonight, socket closed over and over.
StateNME	Posted - 2009.01.08 22:42:00 - [294] Not sure if this is coincidence tonight or not, but in windows vista I ran the game tonight in Administrative mode and it hasn't crashed yet, and I usually get kicked every 10-15 minutes since last patch came out!
brocksamson316	Posted - 2009.01.08 23:14:00 - [295] Originally by: StateNME Not sure if this is coincidence tonight or not, but in windows vista I ran the game tonight in Administrative mode and it hasn't crashed yet, and I usually get kicked every 10-15 minutes since last patch came out! Your wasting a post here, its nothing to do with admin mode, its just not as common tonight the socket closed problem. With me ive had it around 6 times since 7pm, its still there its just not every few minutes like it was yesterday. So please don't come on here with such a pointless attempt at a fix that is no use whatsoever. If its worked after a few days fair enough but after one evening then just keep quiet.
StateNME	Posted - 2009.01.09 00:07:00 - [296] Originally by: brocksamson316 Originally by: StateNME Not sure if this is coincidence tonight or not, but in windows vista I ran the game tonight in Administrative mode and it hasn't crashed yet, and I usually get kicked every 10-15 minutes since last patch came out! Your wasting a post here, its nothing to do with admin mode, its just not as common tonight the socket closed problem. With me ive had it around 6 times since 7pm, its still there its just not every few minutes like it was yesterday. So please don't come on here with such a pointless attempt at a fix that is no use whatsoever. If its worked after a few days fair enough but after one evening then just keep quiet. Wow I didnt know post space was so tight, thanks for being an ASS I was just trying to help... a simple reply that this was actually a coincidence would have sufficed, but instead you decideed to be a ****... thanks for that...
Shadow Lord77 Caldari Caldari Provisions	Posted - 2009.01.09 01:29:00 - [297] This is happening to me as well. Played EVE for a week and just today I've been dropped constantly with this same error. Running with Cogeco Ontario, did a pingplot and it wasn't them I was having a problem with. Please resolve this soon. -------------------------------------------- Time flies like an arrow, fruit flies like a banana
Casino Alkasar Caldari	Posted - 2009.01.09 08:26:00 - [298] Boom! ...guess what next 5 ogre IIs gone This is a pain for every Dronepilot _________________ itze mine Rock¦n roll
Xantor Bludberry Amarr	Posted - 2009.01.09 16:02:00 - [299] It seems like something don't let me to login server, cause I can see the number of pilots in TQ, EVEMon works too. Thus, it`s not problem of port 26000, and not bug of my ISP. In username and passwords fields I can type any abracadabra and I get the same effect - authenticating line slowly fill up, and I get the message "The socket was closed".
Howeird Marks	Posted - 2009.01.09 16:12:00 - [300] Going to add my name to the list Virgin ISP in the UK same problem with both mac classic and XP premium versions Has only happened since Quantum patch..... Howeird

Xantor Bludberry Amarr	Posted - 2009.01.09 16:19:00 - [301] Damn!!! Let me play!!!! I want to play!!!! I cant play about a month now!! How long!?!? Is CCP back this my lost gametime to me???
Dioni	Posted - 2009.01.09 19:32:00 - [302] I'm having the same problem as well....
Izaki	Posted - 2009.01.09 22:47:00 - [303] Edited by: Izaki on 09/01/2009 22:47:28 I have got this problem too since Quantum rise patch with the WiFi only, and I must refresh the market every 5 min in order to don't be disconnected :/ too boring in a fight. Please fix it O-O ( I'm pretty this bug is already in the list of must fix but a little well-tested patch before the big patch of March should be nice )
Yarik Mendel Privateers	Posted - 2009.01.10 00:03:00 - [304] I had the error often, then less often and then haven't had it for 4 days. In that time I have made changes to the MTU and removed a router. Good luck y'all.
Shadow Lord77 Caldari Caldari Provisions	Posted - 2009.01.10 00:21:00 - [305] Edited by: Shadow Lord77 on 10/01/2009 00:21:29 I uninstalled the client and went into cmd and reseted the winsock catalog, (netsh winsock reset catalog). Then after the restart I reinstalled the client and there wasn't any problem for a day as there was just twenty minutes before I uninstalled Eve. Then I booted it up this morning and after playing for three hours the server lagged out and I encountered this error "Failed to connect to transport.." I didn't catch it all because it went so quickly. After restarting the client the "Couldn't connect to Socket" was back. I'll try to screen capture that error when I see it again. There is definitely something that goes wrong in the eve client after some time. Try uninstalling and trying the command in cmd, and see if that buys you some time. -------------------------------------------- Time flies like an arrow, fruit flies like a banana
comrade captain Aliastra	Posted - 2009.01.10 20:40:00 - [306] right guys i think i have a fix ( i will update if problem reoccurs) Fix-follow these instructions if it works for you as well then feel free to donate me some isk lol
Fearlof	Posted - 2009.01.11 15:23:00 - [307] Still having problems. 3ISPs, 2 OSs, 2 different hardware setups, classic and premium graphics, with and without router. Submitted pingplotter and logs, the reply was, "bug known, working on it". Meh, cancelled my subscription a few days too late and I've paid up until March, my guess I'll stop worrying about getting it fixed by the end of Jan and request a refund, then demand one, then send a polite letter to consumer affairs Canada, then one from my lawyer....
Xantor Bludberry Amarr	Posted - 2009.01.11 15:55:00 - [308] I found a strange solution for this problem, an unusual way. I`m using ADSL modem for my Internet connection. Yesterday I have change setting. In ATM setting (WAN Configuration) I`ve change mode from Router to Brige. Then I create a new internet connection in Windows Control panel, set my internet login and pass - and voila! I can play now! Sorry for my English.
Mordrake Orbital Anvil Technologies	Posted - 2009.01.11 21:59:00 - [309] My disconnects are getting more frequent, seems to do it more when you use wallet and market "Arte et Marte"
Zipitybow	Posted - 2009.01.12 06:37:00 - [310] Same issue here and getting worse everyday.

Tuberider Caldari Pothouse Cartel IDLE EMPIRE	Posted - 2009.01.12 09:49:00 - [311] Over 45,000 players in New Eden yet alot can't stay connected or even play the game does ccp give a f u c k ? doesn't seem like it, as this been going on since 10th december. i can't take part in anything involving capitals,team work,launching drones,it just aint stable enough. Have resorted too killing 1 npc every 15 minutes, to bring my sec status down low enough so i can sell my character, Time too get my life back after 4 years Thankyou for relieving me of my addiction
Decidivus Jones	Posted - 2009.01.13 01:38:00 - [312] Originally by: Zipitybow Same issue here and getting worse everyday. ditto. The frequency definitely is increasing for me. very frustrating. Does CCP monitor these boards?
Loopy Caldari Caldari Provisions	Posted - 2009.01.13 01:41:00 - [313] I posted this in the other topic as well, hopefully it helps: Quote: Wow, very interesting. I think i might have a bandage for this problem. I've been getting disconnected every couple of minutes for days now, but i read something on this forum that actually helped. If you have PingPlotter running in the background with "Unlimited # to trace", "2.5 Trace interval" and "1500 samples to include" settings on, while playing EVE, it does not disconnect. I guess the constant pinging of the server doesn't allow it to idle out. Whatever it is, it's working. I've been playing for hours now without a single disconnect. Yeah, it's not a solution, it's just a bandaid until CCP actually fixes this problem. But at least i can finally play this game. Try it out and let me know about results. Good luck :)
Mara Rinn	Posted - 2009.01.13 01:54:00 - [314] What ISP are you folk using? If you're using Comcast, you might want to consider switching to some other ISP. Comcast is doing funny stuff with their routers in order to stop "illegal" traffic, but it seems the folks responsible don't understand that the Internet is used for more than just browsing the web ;)
Decidivus Jones	Posted - 2009.01.13 02:04:00 - [315] Originally by: Mara Rinn What ISP are you folk using? If you're using Comcast, you might want to consider switching to some other ISP. Comcast is doing funny stuff with their routers in order to stop "illegal" traffic, but it seems the folks responsible don't understand that the Internet is used for more than just browsing the web ;) Using AT&T DSL. Never had a problem like this with it previously... Originally by: Loopy If you have PingPlotter running in the background with "Unlimited # to trace", "2.5 Trace interval" and "1500 samples to include" settings on, while playing EVE, it does not disconnect. I guess the constant pinging of the server doesn't allow it to idle out. Whatever it is, it's working. Loopy, what host name/IP address do you use?
Loopy Caldari Caldari Provisions	Posted - 2009.01.13 02:09:00 - [316] 87.237.38.200
Decidivus Jones	Posted - 2009.01.13 02:19:00 - [317] Seems to be working. Thanks!
Loopy Caldari Caldari Provisions	Posted - 2009.01.13 04:56:00 - [318] w00t! That's great news. Come on people, we need more of you to try this fix out. I just hope it helps everybody!
Sagacious Z Minmatar	Posted - 2009.01.13 23:50:00 - [319] "Socket closed", & "connection to server lost". This happens about every 30 minutes to 60 mintes, ever since the latest patch was updated. I love this game. I suggest the March rollout of the new version/ambulation be delayed until the system becomes stable. These shutdowns occur when I am either 1] at a warp gate, and I get a "session change" note, then disco, or 2] in a station in the market browser. Perhaps it happened a few other places but 90% of the time it is when these two events are going on. Please find a solution. The game is unplayable as is.
SKurj Navy of Xoc Wildly Inappropriate.	Posted - 2009.01.14 00:15:00 - [320] Been a problem for me since Jan 3... Improved towards the end of last week, then went downhill last night and is terrible again today...

Loopy Caldari Caldari Provisions	Posted - 2009.01.14 01:24:00 - [321] Just a little update: My band-aid fix is now working successfully for the 2nd day straight. Not a single disconnect the entire day today. I can finally play again :)
Alexi Garyn Carthage.	Posted - 2009.01.15 05:42:00 - [322] This has been a huge problem for me, especially over the last few days. At the moment i can't login and play the game for more than 5-10 minutes at a time. I have tried the following : Clearing the cache Running Pingplotter with the noted setup Neither has solved my problem and this is becoming frustrating Im currently running XP ;-(
Tuberider Caldari Pothouse Cartel IDLE EMPIRE	Posted - 2009.01.15 08:46:00 - [323] This is becoming a ****ing joke every day now please fix it Your mother is a hampster and your father smells of elderberries
ZMasterz Caldari Pothouse Cartel IDLE EMPIRE	Posted - 2009.01.15 19:08:00 - [324] Edited by: ZMasterz on 15/01/2009 19:08:58 Playing EVE from germany here, logging in via huge university intarwebz thing ... never had this issue on TQ, but yesterday it happened on SiSi (not the first time) Either CCP was testing something, in that case: it worked. Or they weren¦t, in that case: it failed. Get this fixed please ...i don¦t wanna lose Tubs in my corp, he polishes my ships like no other
Rramar Claime Amarr Task Force Zener Atlas Alliance	Posted - 2009.01.15 20:14:00 - [325] Yay socket closed problem is back. Awesome, been fighting this problem and CCP for... months? And still no solution? ------- "I cherish the memories of a question my grandson asked me the other day, when he said; 'Grandpa, were you a hero in the war?' Grandpa said, 'No, but I served in a company of heroes."
IceGoon GoonFleet GoonSwarm	Posted - 2009.01.15 23:35:00 - [326] This has been happning to me since friday. I've hardly been able to stay connected for more then 2 minutes at a time beofre I get disconnected. I hope they fix this soon because my subscription ends the first week of feburary, and I have no intention of paying for a game I can't stay connected to.
Tuberider Caldari Pothouse Cartel IDLE EMPIRE	Posted - 2009.01.16 08:49:00 - [327] Originally by: ZMasterz Edited by: ZMasterz on 15/01/2009 19:08:58 Playing EVE from germany here, logging in via huge university intarwebz thing ... never had this issue on TQ, but yesterday it happened on SiSi (not the first time) Either CCP was testing something, in that case: it worked. Or they weren¦t, in that case: it failed. Get this fixed please ...i don¦t wanna lose Tubs in my corp, he polishes my ships like no other What u mean your corp,get back in line noob FIX THIS ISSUE CCP ITS BEEN LONG ENOUGH NOW Your mother is a hampster and your father smells of elderberries
Rramar Claime Amarr Task Force Zener Atlas Alliance	Posted - 2009.01.16 09:39:00 - [328] getting socket closed every 5 minutes now. CCP not doing anything. Gotta write this in every post cause i was among the first who reported this issue and fought with GMs... And still nothing happened.
Riddick Richard Minmatar SniggWaffe	Posted - 2009.01.16 10:57:00 - [329] Just lost a ship in 1v1 due socket.. crashed 4 times in a row and last time i logged back in i was in a pod. Kinda tired to do this free beta testing to CCP, oh wait.. it's not even free, gotta pay for this testing! 7th Gm handling my petition at the moment and seems that the same loop started again. Seems that GM's doesnt eve read the other GMs responses at all since i basically got to tell everything over and over again to different GMs Thanks CCP.
Arwaiya	Posted - 2009.01.16 12:41:00 - [330] I just installed the ping plotter as I have had this problem too since the last patch. Was working fine for about 25 mins but then timed out again. Pingplotter says the connection that timed out has following address 85.90.226.05. Dont know what it is yet but if I find out will post further info. I have a wired router btw.

Nestor II	Posted - 2009.01.16 13:46:00 - [331] Here is something to try, go to the following site: Speedguide And on the top of the page click on Broadband Then go to Broadband Tools select SG TCP/IP Analyzer A page will appear showing your connection settings and other stuff, after you look it over, repeat the above but go to the following. TCP Optimizer and download the program and run it. It will allow you to set your connection to its optimal settings. Hope this helps some of you out. Nestor_II
Karim alRashid Gallente principle of motion Interstellar Alcohol Conglomerate	Posted - 2009.01.16 15:09:00 - [332] Edited by: Karim alRashid on 16/01/2009 15:10:56 Here's some very similar problem and a possible solution http://forums.whirlpool.net.au/forum-replies.cfm?t=603130&p=3#r44 I'll try lowering the MSS as soon as I get back home from work. There's a router (gi8-4.border65-01.fra1.de.telecity.net), which tends to drop 1460 byte packets, but less so with 1400 byte packets and practically none with 100 byte packets.
Tuberider Caldari Pothouse Cartel IDLE EMPIRE	Posted - 2009.01.16 15:53:00 - [333] nothing too do with pc settings/my router or my isp its everything too do with telecity.net and ccp losing packets and having hi pings 10th december to 16th january, EVE is ****ed up please fix this issue ping ping ping pong Your mother is a hampster and your father smells of elderberries
Gimora Minmatar	Posted - 2009.01.17 08:24:00 - [334] Started to happening to me to. Often on only one of my 3 clients. -Sometimes when i try to connect, when i gett to char selection screen i get " socket closed" Tried to run Loggserv. but the error only happens at random times
Riddick Richard Minmatar SniggWaffe	Posted - 2009.01.17 10:26:00 - [335] No point to petition these it seems. K now this is really annoying me. Just lost a ship in 1v1 becouse i got socket was closed 4 times in a row!! I aggored in a belt, started to shoot hes drones and when first one hitted structure my guns didnt fire anymore(or atleast i didnt see it) so i took em' off from the drone and tried to shoot another drone instead.. crashed after that. I logged back in to continue fight and crashed again after 5-10s. Logged back in in a armor still.. tried to warp since my overview didnt show that i was pointed. got the text that warping to planet 'X', but nothing happened.. crashed again.. logged back in and saw my pod in a warp back to belt i were killing this BS. ps. socket closed again when trying to send this petition. Hi, Thank you for contacting customer support. I've checked your logs and you did have a disconnection at 2009.01.16 10:03. Unfortunately I'm afraid that I could not verify any server issues were responsible for the disconnection problems you experienced. No server bug or error was implied in your ship destruction. Because of this we are unable to reimburse your ship. Thank you for your patience and wish you a speedy recovery. Best Regards, GM Vitas
Astro Glyde	Posted - 2009.01.17 11:36:00 - [336] Originally by: Rid*** Richard* Hi, Thank you for contacting customer support. I've checked your logs and you did have a disconnection at 2009.01.16 10:03. Unfortunately I'm afraid that I could not verify any server issues were responsible for the disconnection problems you experienced. No server bug or error was implied in your ship destruction. Because of this we are unable to reimburse your ship. Thank you for your patience and wish you a speedy recovery. Best Regards, GM Vitas lol @ "our logs..." copypasta. Gawdamn fascists. Iceland? I say we nuke it from orbit, it's the only way to be sure.
comrade captain Aliastra	Posted - 2009.01.17 12:17:00 - [337] this has stopped happening to me a few days ago with nothing done on my end, i hope the same happens to you guys, my sincere condolences to those still affected
Mister Zero Minmatar	Posted - 2009.01.17 17:27:00 - [338] One sure way to know CCP isn't listening is by seeing how long it takes them to remove the GM copypasta above. Threat Level: Interesting
Osp Polos	Posted - 2009.01.17 17:32:00 - [339] Yea.. It's getting pretty annoying. Not fun when your gate camping for war targets and disconnect to login hot, or trying to keep up with a gang.
Leonidas Rex Amarr PIE Inc.	Posted - 2009.01.17 18:48:00 - [340] Yeah, I was in a fleet taking out a POS, got the socket crash 5 times in 10 min, the client just stops responding and then exits out with a socket message. Its almost as if the server thinks the player or client is not playing and then closes the socket :S Please look try to fix this, its very frustrating...

Tiranius Lord	Posted - 2009.01.17 19:03:00 - [341] I have been having the socket closed issue for awhile. So I run a pingplotter report and notice a hop two jumps from CCP (hop 15 out of 18). I give CCP the ip address 212.187.160.146, DNS unknown.Level3.net and get this BS response from them: Quote: Hello, Sadly in this case there is nothing we can do on our end to resolve this issue no matter what we change on our end. We would recommend that you contact your ISP and show them the ping plotter files. Unfortunately there is nothing else we can do in this case. If there is nothing else may we close this petition for you? Best regards, GM Ocelot The EVE Online Customer Support Team What the hell is my ISP in the US going to do about an IP between London and CCP? I am not choosing this route and there is no way I am the only CUSTOMER that is going through that hop. CCP needs to get off their lazy butts and do something about this.
Leonidas Rex Amarr PIE Inc.	Posted - 2009.01.17 19:12:00 - [342] This is ridiculous, as soon as the server hits 40k people I cant play for more than 10 min before I get the socket closed...
Mishiel Gallente Multiverse Corporation Un-Natural Selection	Posted - 2009.01.18 03:53:00 - [343] Originally by: sho wang This fixed it for me. In my younger days I used torrents and had my router setup to work well in that arena. My sons got me started playin eve again an we would meet here and play together. as we got 3 systems on one connection we started seeing the disconnect problem. All 3 of us. Long story short. I use dd-wrt router software v23 sp2 (back from when it was free). Your router software may allow these setting or not. You can visit the dd-wrt site and see if your router is supported. This fix also took half the cpu load off the pc. Router cpu load dropped from 100+ % to 1%. Someone else can explain why this is. Here are the settings for dd-wrt. Maximum Ports - 1024 (down from 4096) TCP Timeout - 480 (up from 20) UDP Timeout - 320 (up from 10) Thats it. We have had as many as 7 clients running against this router both wired an wireless. Oh an the router is just a little linksys wrt54g. This is the exact problem I was having. I would disconnect after only a few minutes of inactivity, putting these settings back to their default has fixed the issue. Thanks for the tip.
Kirk Picardo	Posted - 2009.01.18 07:18:00 - [344] Same "socket closed" problem for me too. I also find it annoying that when you get the message you get bounced back to the logon screen, but cannot logon without completely closing the Eve client. This shows that the Eve client has very poor error recovery. OS: Vista X64 ISP: SureWest Bandwith: 20Mbs bidirectional
Amberglow	Posted - 2009.01.18 15:54:00 - [345] Hi All, Its really got nothing to do with your local bandwidth. Its the international gateways between countries that are really the root of the problem. Also considering that iceland is a small and remote country their international bandwidth is really questionable. Also the servers in London, the international circuit that is run by level3 sucks. Perhaps it would do good for CCP to consider hosting their servers in a country with very high bandwidths such as Japan, or even USA. Just my 2 cents.
Karim alRashid Gallente principle of motion Interstellar Alcohol Conglomerate	Posted - 2009.01.18 20:06:00 - [346] Another thing to try is uninstall BitTorrent Inc DNA.
Zenon Mu	Posted - 2009.01.18 21:40:00 - [347] Edited by: Zenon Mu on 18/01/2009 21:41:02 Tried the thing with the log server, now preparing a package with a pingplotter result. Just one thing what the logserver showed: error(10055, 'No buffer space available', 'IOCompletionWsaGetOverlappedResult failed with error 10055 strangely, one time I got through the authentification process to the char-selection screen, it showed this number on the right side. there were no news items, no text, but on the upper right box, where normally I could choose news etc, there was just a big white 10055. perhaps Eve wanted to tell me something =/ ah yes, then I got socked closed an disconnected... edit: also, blame telia.net
TaX DoDger Caldari Digital assassins	Posted - 2009.01.19 00:05:00 - [348] I am also still having this issue i call it the 4pm syndrome because at about 4pm and above i get lots of socket closed messages. I have recently run ping plotter during this time and I have massive packet loss from 213.248.70.29 ldn-b4-link.telia.net this also corresponds with the server load being at 40k+ users. Right now being server load 35k users and the time being 11:55pm I have 0 packet loss (been running it for an hour and a half) from that server and can play eve fine. Weird thing about this it only happened when Quantum Rise came out. But I canÆt seem to find a link in the new release and this issue possibly just a coincidence? Vista home premium Everything updated Virgin media
Decimo DEATH'S LEGION Red Box.	Posted - 2009.01.19 03:02:00 - [349] Been playing since 2007 and had this problem since I started playing. Glad measures are finally being taken by the community to try to get CCP to take responsibility for this widespread problem and fix it. I quit previously because I got tired of losing ships/getting randomly DC'd. I'm back on my 5 day return thing and this problem still exists and in most respects is a lot worse. Don't think I'll be renewing any time soon!
MadAussieMofo Minmatar Carebears for galactic peace V.I.R.A.L.	Posted - 2009.01.19 10:08:00 - [350] i get this too if the game is inactive for more than 20 seconds i get the socket closed MSG. however i have discovered my problem at least seems to be my belkin modem if i use another modem even a crappy usb 1 its fine. im waiting to hear back from belkin about this if anything comes of it i`ll put it here just in case it my help some 1 else

Riddick Richard Minmatar SniggWaffe	Posted - 2009.01.19 15:16:00 - [351] Originally by: MadAussieMofo i get this too if the game is inactive for more than 20 seconds i get the socket closed MSG. however i have discovered my problem at least seems to be my belkin modem if i use another modem even a crappy usb 1 its fine. im waiting to hear back from belkin about this if anything comes of it i`ll put it here just in case it my help some 1 else Just curious have you checked if there's some different settings between those two modems? If you found something reply it to here aswell :)
Forranz Amarr om nom nom	Posted - 2009.01.20 04:54:00 - [352] With all these issues and a variant of ISPs (Unless we all use the same ISP), more than likely CCP should look at their own ISP. However, I am sure they will state that their end is fine.. since they can play on their end. The only thing I find wrong with their copy/paste reply is that if we know WHEN this is going to happen we could plan around it.
Tuberider Caldari Pothouse Cartel IDLE EMPIRE	Posted - 2009.01.20 10:37:00 - [353] This is getting rather annoying now all weekend not a glitch then Monday back too socket closed/lots of lag and disconnections. ffs fix it please
Howeird Marks	Posted - 2009.01.20 14:30:00 - [354] Everything had been running fine for me since downtime last saturday (10/01/09) It was appalling right before DT then absolutely fine until yesterday (19/01/09) No changes made to my machine or router. Logged on and gave up after 5 disconnects in as many minutes......
Kulio 7	Posted - 2009.01.21 07:42:00 - [355] I submitted this petition: Quote: I am one of the hundreds - judging by the many pages in the forums - of players getting frequently bounced out of space by a "socket closed" error. See: http://oldforums.eveonline.com/?a=topic&threadID=921650 1. Is somebody working on this problem? 2. The problem is made much worse because the client has very poor error recovery. Please fix that too. Thank you! Got this reply: Quote: Hi there, This issue is being worked on within CCP with a high priority. There are several factors that can contribute to this happening however, so there may be a few things that you can do on your end to prevent it. The first thing I would like to you try is to restart your router and see if you still experience this problem after that. To make sure that your router is completely restarted and refreshed it would be best if you could unplug it from the power source and make sure to wait a few seconds before you plugging it in and turning it on again. If you continue to experience the problem after that then we would like you to run a program to test your connection with the EVE Server. In order to thoroughly test your connection to the EVE server, please download a program called pingplotter which is available here http://www.pingplotter.com/downloads/pngplt_2.exe If you are running a hardware firewall (SPI Firewall) on your router you will need to disable it, as otherwise this program won't work. After starting up pingplotter do the following in the program: 1) Under "Address to trace" put the following value in the box: 87.237.38.200 2) In the bottom left corner in the box "# of times to trace" put the value 1500 3) In the bottom left corner in the box "Trace Intervals" change it to 2.5 seconds 4) In the bottom left corner in the box "Samples to include" change it to 1500. 5) Click on "Trace" button in the bottom left corner. When it's completed save it as the sample set ( pp2 ) and send to us. Best regards, The EVE Online Customer Support Team I've sent my PingPlot.
Bioboy Alliance of Azeroth Brotherhood of armed traders	Posted - 2009.01.21 09:37:00 - [356] I am constantly getting this now - it happens at wierd times. Some times for days I will have no problem - then WHAM - socket, socket, socket, socket If CCP does not get this worked out - they will feel it when people stop playing. Too many different people, routers, ips's, and what not to be anything but an issue with CCP's end. Bioboy CEO of Alliance of Azeroth A Corporation for mining and engineering development. Looking to the future of our own POS someday and planetary mining.
Imaur Valeth	Posted - 2009.01.21 13:38:00 - [357] I am getting this constantly now, within a minute or so of logging in I am kicked with 'the socket was closed'. Any way to jam the git open? :-/
Tuberider Caldari Pothouse Cartel IDLE EMPIRE	Posted - 2009.01.21 16:24:00 - [358] Well last night was no fun, got dropped more times than a *****s nickers
Aralli Essem	Posted - 2009.01.22 09:39:00 - [359] Been getting this regularly for around a week now - other MMOs/apps unaffected, cable and router both stable. Virgin Media is ISP, in the UK. Sockets being closed anything from 20 mins to 2 hours apart.
Taak Coram Gallente Outdated Host Productions	Posted - 2009.01.24 00:13:00 - [360] Anyone else getting a serious amount of disconnects tonight? I can warp once before I get kicked off and the client throws three notices at me. "Connection to server lost." "The transport has not yet been connected, or authentication was not successful." "Socket Closed." It's really bad tonight

Erichima	Posted - 2009.01.24 09:11:00 - [361] i've had this happen to me 10 times at least in a two hour or so time span. it seems to happen more often when i am alt-tabbing often, but even if i don't, sometimes i still get the "socket closed" error. even then, i cannot even log off - i have to exit the game completely, restart it, log in, and choose my character. extremely annoying and is cumbersome almost to the point of unplayability at some times.
Jukhta Mein Domini Umbrus R.U.R.	Posted - 2009.01.24 16:22:00 - [362] Have this problem too. Client is largely unresponsive when opening character sheet, undocking, right clicking to warp (in some cases I can't even see the warp list open when I right click in space), hostile ships not appearing, etc.
Taak Coram Gallente Outdated Host Productions	Posted - 2009.01.24 18:41:00 - [363] A theory. I was receiving a lot of text messages last night and my phone was in close proximity to my computer. I play eve on a wireless network (have for ages before all these problems started), so maybe that's it . Or maybe I've just grown paranoid.
Jukhta Mein Domini Umbrus R.U.R.	Posted - 2009.01.25 04:02:00 - [364] Is there any proven solutions and is CCP working on the problem?
Marfew Jae Federal Defence Union	Posted - 2009.01.25 14:12:00 - [365] This happened to me for the first time last night. I did a fresh install yesterday morning and since then I can't stay connected for longer than 15 minutes.
Rutroh	Posted - 2009.01.25 20:33:00 - [366] I have been getting disconnected every 15 minutes....can't even play.
Mordrake Orbital Anvil Technologies	Posted - 2009.01.26 00:13:00 - [367] FREAKIN FIX THIS ALREADY!!!! "Arte et Marte"
Dlardrageth ANZAC ALLIANCE Southern Cross Alliance	Posted - 2009.01.26 01:53:00 - [368] Same here with classic client. Those "sockets" seem to have some serious issues, especially during the times the alliance tourney runs.
Jukhta Mein Domini Umbrus R.U.R.	Posted - 2009.01.26 08:09:00 - [369] Ok I can hardly play the game. And I'm still paying for it. Sheesh.
Lohetapja	Posted - 2009.01.26 10:09:00 - [370] iv had this problem about 2 months now :( iv lost drones ships. well long story short all kinds of stuff. my 2 years iv played this game iv never had any problems now this.

CAPTAIN FAECES	Posted - 2009.01.26 12:38:00 - [371] I've had this problem constantly today, can't log in for more than five minutes.
SpaceTigerCross Gallente Ihatalo Heavy Industries Ihatalo Cartel	Posted - 2009.01.26 19:35:00 - [372] The only thing that has so far helped me, is to reset my router. After I unplug it for about 10 seconds, plug it back in... log back into EVE and it works fine... it is not the fix I was hoping for, but until CCP comes up with something... at least i can stop loosing my drones...
Yashidza	Posted - 2009.01.27 11:17:00 - [373] CCP u r real ***s, if u cant solve this problem ... what do u do there o_O ?
Riga Mortis Minmatar Empyreum Lux Caelestia	Posted - 2009.01.27 14:05:00 - [374] I am still getting this problem every day despite living in London.... I think the only way to get any action on this issue is to stop the renew of two of my accounts and hit CCP in the pocket. I will keep one account for stock taking purposes... ----------------------------------------------- Official VirginWorld's Sponsor of: The Drone Day & WDA: Industry
Imaur Valeth	Posted - 2009.01.27 14:34:00 - [375] I have discovered something really annoying with this. My main account is all but unplayable and crashes with the 'socket closed error' within seconds of logging in. my second account is fine and rarely gets this error.
tedo tightpants	Posted - 2009.01.28 18:43:00 - [376] i have been having this problem since the last patch as well. and have made all remedies one can make on there end. game worked fine 3 months ago. the last fe patches just ** the bed. why do we pay for a game that does not work. it would be a good game if it worked. ccp you are stealing our money you know that right? it will really suck when you get a subpoena for a hearing one whether or not you knowingly have been deliviring a damaged product in the home of paying customers who are under the inpression when the make an agreemant of paying and following your user agreement it is for a (working product) now i would advise you to talk to your lawyers to see if any of your clientel could own shares of your company. just think you should know this is bull the last three patches ive had to reinstall game thinking i could make the the problems better nope. your quallity control and testing blows and quite frankly i do not think you even test this **. how is it so many people are experiancing this and it has left the floor to be distributed. you ought to be ashamed of yourselfs for lacking integrity and again i do not like people stealing from me and im sure the rest of these folks feel the same way. i have made note of these forums and my last couple of issues. you should really give a some sort of credit on a broad scale. and as for myself i think im going to take it a little further seek counsel, i do not know about the rest of the folks here. sorry all of you are having the same problems as myself its a shame ccp doesnt care about the people that put food on their plates. Tedo TightPants aka Dave Cruz MA, USA
Helfix Caldari Rage For Order Nihil-Obstat	Posted - 2009.01.28 23:06:00 - [377] I have been getting this damn "Socket Closed" every 15 minutes....I can't even play anymore.....Fix this already.... -Helfix
Jordan Musgrat H A V O C	Posted - 2009.01.29 16:38:00 - [378] Not that I expect it, but it would be great for CCP to give us an update on what is obviously not our fault, but CCP's. Some people pay real money for this game, and CCP gave us a patch that broke the game for some of those people. Fix it. ----------- Primary is family values, secondary is 0.0...
locknar	Posted - 2009.01.30 00:02:00 - [379] same here, thought i was the only one till i found this post
Descyphal	Posted - 2009.01.30 00:31:00 - [380] Edited by: Descyphal on 30/01/2009 00:31:54 You know... The socket closing was annoying. The Losing drones, being webbed by 6 things, the warp scrams, the 40km from my drones prior to socket closure, and not being able to call them back... WAS annoying. But, I have to say... this **** has reached an all time low for crap. So, I'm happily warping to my STORYLINE mission. Easy as pie it is... I notice, damn... my warp is taking a long time... OH CRAP NOT AGAIN I try and move camera... nothing... i try alt+enter, nothing, i try ctrl Q... NOTHING. 30 seconds later, "socket closed". My client literally froze in a moving animation. Doing NOTHING after clicking 'ok' or 'close' or what ever it says. havent had one for a few days now, luckily... For about a minute and a half, this happens. Then it unfreezes... for about 3 seconds. STILL WARPING. another minute and a half goes by before my client responds to anything less than ending the process in task manager, and my unfreeze lasts 3-5 more seconds. I dropped out of warp. sigh of relief, still alive... FREEZES AGAIN. Another socket close message, clicking ok and getting nothing. So I said screw it, ill end process. I'm furious as is. THe second i open task manager, my client unfreezes. After the dozens of ctrl+Q attempts did nothing, i wake up after about a 3-4 minute freeze socket closing warp of doom, and my Kronos is belly up, tickling its bits to a picture of anna nicole smith's clown painted face. Sent the petition in... explaining the two socket close messages and nothing coming of them... 6 days ago... and my status is still 'Open'. Luckily I've got a reserve of sell orders for over 5 bil, and an alt that flies a Paladin(which has all skills but the spec for pulse II's, and has a hard time killing a darkana in enemies abound, for ****'s sake.) This game's becomming boarderline quittable. Sadly, i've invested well over half a grand into it. /fail

Colo Laskin The 5th Freedom Wildly Inappropriate.	Posted - 2009.01.30 05:11:00 - [381] Had this same problem on my new computer. Turned out it was a program Dell had installed that was opening and closing ports at random. if any of you are using a Dell, Delete a program called "Dell remote access" and that should solve your problem. Also it wasn't just Eve that was affected for me. My vent was lagging like a mofo and my internet browser was not loading pages at random. hope this helps some of you.
Grant Smith Infinitus Odium	Posted - 2009.01.30 13:08:00 - [382] Originally by: Mordrake FREAKIN FIX THIS ALREADY!!!! Yeap, I've had just about as much as I can take now also. It's about time it was fixed. It's been going on for well over 2 months now! That's far too long to keep customers satisfied. For the record though, this issue does only occur within the first two to three hours after each and every downtime, there after the problem completely vanishes till the next downtime ends. From 12 till 3 game time is when the issue occurs for me. And it's annoying as f***!
Riga Mortis Minmatar Empyreum Lux Caelestia	Posted - 2009.01.30 19:30:00 - [383] Touch Wood, I think I might have fixed my issue - no socket closes today thus far... I am using the Beklin N1 Vision router for my cable connection, I deceded to look at the forums and it seems there is a bug which disconnects some services every 2 hours or so. I checked for a firmware update and they have a pre-release on the website. I flashed my router with this and atm working perfect. ----------------------------------------------- Official VirginWorld's Sponsor of: The Drone Day & WDA: Industry
Jukhta Mein Domini Umbrus R.U.R.	Posted - 2009.01.31 03:43:00 - [384] It seems to occur at random times for me.
Jukhta Mein Domini Umbrus R.U.R.	Posted - 2009.01.31 12:43:00 - [385] I find it hard to believe people who take pride in their product would let such problems plague us for so long a time. It isn't minor, these problems, it's making the game unplayable.
Athanasia Athena	Posted - 2009.02.01 13:34:00 - [386] Edited by: Athanasia Athena on 01/02/2009 13:34:10 I figured why my connection is closed, http://oldforums.eveonline.com/?a=topic&threadID=987561http://oldforums.eveonline.com/?a=topic&threadID=987561
Jukhta Mein Domini Umbrus R.U.R.	Posted - 2009.02.01 13:53:00 - [387] I don't have an active phone line while playing, plus even if it were the case why the sudden influx of cases recently unless something is changed on the server's side.
RadicalXV Gallente Cute and Friends Cute Alliance	Posted - 2009.02.02 08:00:00 - [388] Edited by: RadicalXV on 02/02/2009 08:01:13 FIX THIS PROBLEM!! This is totally unacceptable on CCP's part. Paying customers have been complaining about this for months and i'm sick and tired of it. The game is unplayable!! Don't give us that Bull** that it is client side, it is obviously server side error. I will not be renewing my subscription if this is not fixed soon. I suggest you all do the same...that will get their attention. Originally by:** Marcus TheMartin I am assuming it went like then then and lastly
Grant Smith Infinitus Odium	Posted - 2009.02.02 12:14:00 - [389] Edited by: Grant Smith on 02/02/2009 12:14:39 Originally by: RadicalXV Edited by: RadicalXV on 02/02/2009 08:01:13 FIX THIS PROBLEM!! This is totally unacceptable on CCP's part. Paying customers have been complaining about this for months and i'm sick and tired of it. The game is unplayable!! Don't give us that Bull** that it is client side, it is obviously server side error. I will not be renewing my subscription if this is not fixed soon. I suggest you all do the same...that will get their attention. I want to hear something new, somthing that isn't on auto-repeat, somthing that varies from the stereotypical bull** we normally get told. I'm about at the end of my tether now. I have 40 days left on my subscription, if it isn't sorted by then then I shan't be renewing either. I'm not paying for a game I can't play.
Caliburn VIRTUAL LIFE VANGUARD Intrepid Crossing	Posted - 2009.02.02 14:01:00 - [390] Edited by: Caliburn on 02/02/2009 14:02:36 Definatly seems that downtime has a detrimental effect. Once again before downtime I'm fine now after downtime I'm lucky if I can stay online more than a minute Thank you CCP

EvilPhog Amarr Dark-Rising	Posted - 2009.02.02 16:42:00 - [391] I'm joining the beautiful ranks of socket loss! Rather annoying!
Shun Makoto Caldari 22nd Black Rise Defensive Unit	Posted - 2009.02.02 18:36:00 - [392] Edited by: Shun Makoto on 02/02/2009 18:36:59 Can I say I've lost Millions of ISK in drones to this and a Nicely setup Thrasher? /signed 22nd Black Rise Defense Unit "Double Deuce" Board of Directors
Valeria Crossroads Caldari Terra Incognita Ethereal Dawn	Posted - 2009.02.02 18:41:00 - [393] Getting tired of having to reconnect a dozen times a day. Please make it priority number 1 to solve it! My bpc shop: click here for stock and prices. Works in game too.
Zenethalos Minmatar Noir.	Posted - 2009.02.03 06:15:00 - [394] This is absolute crap. First losing drones in missions or plexes and now a ship at a gate camp because of this socket error closed then being told by a GM its my internet fault when there were a total of 5 accts from a total of three pc's two with physical connection and one with wireless going on my network and I was the only one dropped.
Arwaiya	Posted - 2009.02.03 13:15:00 - [395] I had this issue prior to the last patch. However, it had mainly gone away since the last patch. It has resurfaced today. I have checked wiith pingplotter and ccp isp is showing a 40% packet loss on their connection.
Jukhta Mein Domini Umbrus R.U.R.	Posted - 2009.02.04 05:07:00 - [396] For what it's worth I've created a thread in the Speakers corner: http://oldforums.eveonline.com/?a=topic&threadID=987524
Thargat Caldari North Star Networks Executive Outcomes	Posted - 2009.02.04 13:19:00 - [397] Edited by: Thargat on 04/02/2009 13:24:16 Originally by: Jukhta Mein For what it's worth I've created a thread in the Speakers corner: http://oldforums.eveonline.com/?a=topic&threadID=987524 Excellent idea. Oh and I fixed the link for you ;p Oh, and you guys could possibly try THIS and see if that helps.
El Mandinga	Posted - 2009.02.04 23:13:00 - [398] I'm another getting this random error. Very frustrating! Please fix it CCP, as it ain't a problem at my end!
Shun Makoto Caldari 22nd Black Rise Defensive Unit	Posted - 2009.02.05 05:23:00 - [399] Originally by: Thargat Edited by: Thargat on 04/02/2009 13:24:16 Oh, and you guys could possibly try THIS and see if that helps. The problem with that Theory is that we've always had this problem.... I've never had this problem till just a couple of weeks ago. AND ITS GETTING WORSE I had this damned socket closed on me 6 times in an hour today!
Annotate	Posted - 2009.02.06 01:08:00 - [400] This crap is killing me. It just started a couple days ago and is getting progressively worse, nothing changed on my computer, eve is just flaking out.

AbriZia	Posted - 2009.02.06 01:20:00 - [401] Edited by: AbriZia on 06/02/2009 01:37:21 Since yesterday i have same problem always lost connexion with the server randomly lost connexion again, lost the connexion with the forum also in the same time I have laptop and PC and have the same problem with both of them PC work with the premium graphics content and the Laptop with the classic graphics content very hazardous problem hehe!
Captain Alcatraz coracao ardente Triumvirate.	Posted - 2009.02.06 02:20:00 - [402] Since last night (feb 04) my connection keeps dropping. I tried reinstalling EVE, deleting my cache, reseting my router, using the 3724 port instead of 26000, but nothing helps. I am using Vista 64 bit and a dlink wireless router, EVE ports are open and its up to date. I used PingPlotter and traced 87.237.38.200, looks like I have a HUGE packet loss and latency on ldn-bb2-pos7-1-0.telia.net (213.248.65.93) I rarely crash from downtime to about 22:00 eve time, then it starts crashing more and more. At the moment its 02:00 EVE time and my client crashes every 10 minutes or so, its unplayable. I lost a vagabond and a pod with HG Snake set and 5% hardwirings worth over 1 bil because of this problem... I crashed, my ship has been probed, I log back in and my pod warp back to where my ship has been popped, in a bubble... I hope CCP can reimburse this loss, anyone know what is their policy regarding losses caused by this problem ?? thx
Grant Smith Infinitus Odium	Posted - 2009.02.06 12:36:00 - [403] Originally by: Captain Alcatraz Since last night (feb 04) my connection keeps dropping. I tried reinstalling EVE, deleting my cache, reseting my router, using the 3724 port instead of 26000, but nothing helps. I am using Vista 64 bit and a dlink wireless router, EVE ports are open and its up to date. I used PingPlotter and traced 87.237.38.200, looks like I have a HUGE packet loss and latency on ldn-bb2-pos7-1-0.telia.net (213.248.65.93) I rarely crash from downtime to about 22:00 eve time, then it starts crashing more and more. At the moment its 02:00 EVE time and my client crashes every 10 minutes or so, its unplayable. I lost a vagabond and a pod with HG Snake set and 5% hardwirings worth over 1 bil because of this problem... I crashed, my ship has been probed, I log back in and my pod warp back to where my ship has been popped, in a bubble... I hope CCP can reimburse this loss, anyone know what is their policy regarding losses caused by this problem ?? thx I don't think CCP have an explanation for it tbh. It seems completely random, for you it happens between 22:00 and downtime, for me it happens between server startup at 14:00 game time. From 14:01 onward its fine. I don't know how to do a ping plotter though so i can't help anyone. I just want it to be fixed. Crashed 5 times so far since start up... 5 times in 35 minutes.... and I missed a True Sansha Battleship because of it :( I started shooting it, got disconnected, When i got back in someone else was already killing it and it popped just as i got back into belt. Bumma.
Tuberider Caldari Pothouse Cartel IDLE EMPIRE	Posted - 2009.02.06 17:12:00 - [404] this is getting to be very annoying, any fix for it yet ? Your mother is a hampster and your father smells of elderberries
TA5E Caldari	Posted - 2009.02.07 03:30:00 - [405] Im getting this also, using PingPlotter, every time I get "Socket closed", it reports packets lost on CCP's servers (ccp-ic-* and the ip that my EVE client is connecting to (87.237.38.200) ). So this problem is obviously not caused by anything that I could influence, anyway for my case that is. I'll make sure to petition CCP if I ever lose even a single ISK due to that. But anyway I'dd love for it to be something as simple as a software error :D
Mikk Free Corp Liberty Alliance	Posted - 2009.02.07 18:07:00 - [406] Having the same issues here too. Ever since the QR patch. It's gotten unplayable during the weekends. It seems that's when it gets the worst. And CCP isn't even acknowledging it as a problem. It would be nice to hear something.
Voidspawn	Posted - 2009.02.07 21:15:00 - [407] Just checked out a few things. Total War Empires is coming out the 3rd of march. Guess when my subscription to EVE will end ?? CCP's handling of this matter has been to stick their head in the sand, cut and paste inane solutions and then finally cop out and ask us to Beta Test QR expansin all the while paying for it. Well, no more. I'll keep perusing the Forums and once they get their heads out of the cornchute and fix this, I'll return in triumph. Until then I give them that very special 1 finger salute...And it ain't a thumbs up Voidspawn
cesar medina La Familia's Safehouse La Familia.	Posted - 2009.02.07 23:09:00 - [408] same getting lost socket or what ever it say please fix it
Shiffty	Posted - 2009.02.07 23:50:00 - [409] Add me to the list of people getting this same problem. Seems to have been going on for awhile. No response from CCP? Mark that in the column of craptastic service.
Allen Ramses Caldari Typo Corp	Posted - 2009.02.08 02:45:00 - [410] Target Name: N/A IP: 87.237.38.200 Date/Time: 2/7/2009 6:28:53 PM to 2/7/2009 6:37:46 PM Hop Sent Err PL% Min Max Avg Host Name / [IP] ... 8 213 0 0.0 16 89 23 xe-1-2-0.sjc10.ip.tiscali.net [213.200.80.165] 9 213 0 0.0 164 262 171 xe-1-0-0.lon20.ip.tiscali.net [89.149.186.81] 10 213 55 25.8 177 426 190 telecity-redbus-gw1.ip.tiscali.net [213.200.79.130] 11 213 0 0.0 164 315 170 mailtx.2zxr.com [217.20.44.10] 12 212 212 100.0 0 0 0 [-] 13 213 0 0.0 177 209 180 [87.237.38.200] The above hop does not look healthy at all. Granted ICMP is at low priority, the inability for the host to provide a response to an ICMP query to that degree is an obvious indicator that it is overwhelmed with other operations. ____________________ CCP: Catering to the cowards of a cold, harsh universe since November, 2006.

Ace Research	Posted - 2009.02.08 12:15:00 - [411] I'm having problems with phoning and playing eve. When im being called i can still see the chats but when i try to undock or something like that i get a socket closed error till the phone is back at the station again. Yes, i have a splitter. I would love if someone has an explanation for this Thx!
Arous Drephius Perkone	Posted - 2009.02.08 14:14:00 - [412] Just happened to me too. Fix this for **** sake CCP.
ZombyDog Amarr BigMek Industries GoonSwarm	Posted - 2009.02.09 08:36:00 - [413] Dear CCP Hi, How are you, I hope the weather is nice in Iceland and that recent political & financial troubles aren't causing too much strain. I am just dropping by to say that I'd like to be able to log into your internet spaceship game ( and probably blow up because I'm pretty terrible at pvp ) because right now my buddies are having a blast and also I'd like to be able to change skills. I had a problem there for a day or two a couple of weeks back and I submitted ping plotter & logserver logs and I got a nice email back saying that it was a known bug and was being looked into. That's cool, especially since after then I had a week and a bit where my problem seemed to go away, but now for the past 5 days it has been back with a vengence and steadily getting worse. I say worse because initially I'd have to relog after 30 minutes or so of gameplay but now I don't make it past the character selection screen. It's a bit frustrating as I'm sure you can imagine and I hope there is a solution in the works. Yours sincerely ZombyDog
Juliana Wetmore	Posted - 2009.02.09 08:46:00 - [414] Edited by: Juliana Wetmore on 09/02/2009 08:46:50 P.S Actually, after writing my missive I was able to be logged in long enough to change skills, but not long enough to check my mail or manage more than a hola in 319 local. To be frank though, I'd like to be able to log in long enough so that I may join in with my brosefs and make some explosions. Yours Sincerely ZombyDog ( and alt )
Zal'arok PROGENITOR CORPORATION	Posted - 2009.02.10 02:00:00 - [415] Ok i have been having this issue for the better part of 2 months now and I found a solution that has been working for me for the past week or so. If I run the CCP Logserver Utility while playing I connect (and stay connected for that matter) like before this whole mess began. I havent changed anything other than running the utility so I can only assume that this helps with the problem. Hope this helps some of you at least. If not, well.....at least im connecting
Juliana Wetmore	Posted - 2009.02.10 07:23:00 - [416] Originally by: Zal'arok Ok i have been having this issue for the better part of 2 months now and I found a solution that has been working for me for the past week or so. If I run the CCP Logserver Utility while playing I connect (and stay connected for that matter) like before this whole mess began. I havent changed anything other than running the utility so I can only assume that this helps with the problem. Hope this helps some of you at least. If not, well.....at least im connecting For me it it helped insofar that I could log the point that I'd get the socket being closed and generate a report for CCP but that's as far as it went. It didn't help keep the connection open or necessarily help me get to the character select screen.
ZombyDog BigMek Industries GoonSwarm	Posted - 2009.02.10 22:31:00 - [417] As an interesting aside - I do not appear to have these problems on the Test Server, no drama connecting and staying connected.
Alpha Raven Nothing Personal Inc White Noise.	Posted - 2009.02.11 02:15:00 - [418] Hi to all. For the last 2-3 days i often get game freeze, conection lost and so on. Tracerting Eve's game server alvays shows the following result: 11. 51ms 51ms 51ms mailtx.2zrx.com [217.20.44.10] *12. * * -** 13. 51ms 51ms 51ms 87.237.39.199 Anyone knows what's going on?
DeeGree Minmatar Solar Dragons SOLAR FLEET	Posted - 2009.02.11 10:45:00 - [419] Edited by: DeeGree on 11/02/2009 10:45:31 You guys are lucky, 'coz I can't connect completely because of socket closed crap CCP, please, fix it! I want to play, but I can't!!! edit: typos
Glenn Ark	Posted - 2009.02.11 12:57:00 - [420] The number one cause for this to happen is that your ISP is traffic shaping you. If it isn't that, then I can't help you, and skip the rest of this post. Close down extra programs that use your internet. Chat, browser, Bittorrent. When too much usage is going on or too many connection attempts at once happen, your ISP may be just dropping a few packets here and there or closing extra sockets. Its happening all to often now days. Normally you only notice P2P traffic affected as they usually just check the headers of packets and drop heavy loads from them. but maybe CCP is using something that ISPs traffic shaping programs don't like. Depending on your software, OS, NIC drivers and settings, this may be too transparent to tell what the real cause is. as droping down to classic client may be freeing up a little CPU time for the onboard network card users to respond slightly faster (read just fast enough to stop this from happening) at resending failed/incomplete acks (acknowledgments) and other packet types depending on your network.

Taguchi Hiroko 0utbreak KrautbreaK	Posted - 2009.02.11 15:35:00 - [421] I have had this problem for a while, but it has gotten so bad recently I had to relog every 5 minutes. wtf is up with this! ------------------------------------------------------------------------------------
Skiliong	Posted - 2009.02.11 23:14:00 - [422] Well guess who more is having the same "#"#&"% problem? Almoust stoped playing for 2 weeks now because of this "#%"#$&"#&%"#
Dragonol Minmatar Universal Exports FOUNDATI0N	Posted - 2009.02.12 01:44:00 - [423] I've having this as well. Just came back from a long break. My disconnects are usually anywhere from 30 seconds -> 5 minutes right after I log in. Ping plotter shows: Hop Sent Err PL% Min Max Avg Host Name / [IP] 3 20 0 0.0 7 18 9 - 4 20 0 0.0 20 25 21 - 5 20 0 0.0 20 30 21 rd2ec-ge6-0-0.il.shawcable.net [66.163.65.25] 6 20 0 0.0 130 191 136 peer1.ams2.telecityredbus.net [195.69.144.113] 7 20 0 0.0 129 299 138 mailtx.2zxr.com [217.20.44.10] 8 20 0 0.0 128 259 136 mailtx.2zxr.com [217.20.44.10] 9 18 18 100.0 0 0 0 [-] 10 20 0 0.0 128 135 129 [87.237.38.200] Getting character selection screens that don't load the character information. (just news on the side and empty boxes.) Disconnects have been happening in station, as I have yet to venture beyond due to these drops. All drivers good, Winxp 32bit, 8800GT, switch and router. ______________________________________ -Industrial Specialist- -Universal Exports-
Cyclicus Remba	Posted - 2009.02.12 11:31:00 - [424] Add another frustrated socketeer. Didn't have this problem since the recent minor QR patch. Every 10 minutes here, 40 minutes there...I believe it occurred 5 times last night alone. The only benefit to "The Socket Was Closed" is I can occasionally stay connected long enough to scan down a system and scoop all the T2 drones of other players who've gotten Socketed and Disco'd by CCP. So, thanks fellas. However, after reading the thread, it's nice to know I'm not alone with getting Socketed. FWIW, I'm on Verizon FIOS, US Eastern Standard Time.
Tuberider Caldari Pothouse Cartel IDLE EMPIRE	Posted - 2009.02.12 11:38:00 - [425] well this still aint fixed ffs 3 month old problem fuking up my settings and my client with all these disconnects Your mother is a hampster and your father smells of elderberries
Buckaroo Kamakazee	Posted - 2009.02.12 12:59:00 - [426] I am convinced that a lot of the issues is with the connection routing through Level3 hops. I was seeing huge issues with packet loss and flat out crashing on an unkonwn.Level3.net hop. CCP was claiming that this was not the issue and I need to deal with my ISP. So, I went to my ISP, they researched the whole 18 hop route. They then changed my route to a new 14 hop one that bypassed the Level3 hops. Guess what? I haven't been dc'd since. This is going on 3 weeks now. So, run pingplotter and see if you are hoping through Level3. If you are, try and see if your ISP can change the route away from them. Those of you in the UK may be SOL, but the rest of us may be able to deal with this issue.
Cyclicus Remba	Posted - 2009.02.12 23:50:00 - [427] Originally by: Buckaroo Kamakazee I am convinced that a lot of the issues is with the connection routing through Level3 hops. I was seeing huge issues with packet loss and flat out crashing on an unkonwn.Level3.net hop. CCP was claiming that this was not the issue and I need to deal with my ISP. So, I went to my ISP, they researched the whole 18 hop route. They then changed my route to a new 14 hop one that bypassed the Level3 hops. Guess what? I haven't been dc'd since. This is going on 3 weeks now. So, run pingplotter and see if you are hoping through Level3. I'm going to give that a try; I have 11 hops to the server, and the 10th is an unidentifiable with a 100% packet loss. I'll see if Verizon FIOS can work any magic.
AkiraBloodFire	Posted - 2009.02.13 06:19:00 - [428] You know what the worse thing about all of this is. Is that CCP seems to think it is an issue on our end. Since I am not allowed to post conversations between myself and the GM's I wont, but all I can say is that the solution I was given was completely inadequate. So until this is fixed I stopped paying for my accounts, and considering the support service I received I doubt I will be coming back. Just when I had finally gotten my hulk too.
Tuberider Caldari Pothouse Cartel IDLE EMPIRE	Posted - 2009.02.13 09:43:00 - [429] Last night was nothing short of terrible gameplay i'm having too run two accounts just too see when the other has dropped it can't be all our service providers and whats with the error every time we close eve ? Your mother is a hampster and your father smells of elderberries
UVPhoenix2 Ghosts of the Hallowed Sword	Posted - 2009.02.13 09:53:00 - [430] This began happening to me just a couple days ago. It's definitely a routing issue who's origin lies within the Level 3 network. The L3 Cleveland hop has a real high latency and the hop right before Tranquility doesn't even respond. These sorts of issues with Level 3 tend to sort themselves out not too long after they appear. I'm more concerned about that last hop before Tranquility, as it's likely whats causing so many of us this closed socket issue. I hope CCP gets in touch with Level 3 about this matter, and soon. I very much dislike losing my drones and being forced to not deploy them. D: - Ian

Buckaroo Kamakazee	Posted - 2009.02.13 12:49:00 - [431] Originally by: UVPhoenix2 This began happening to me just a couple days ago. It's definitely a routing issue who's origin lies within the Level 3 network. The L3 Cleveland hop has a real high latency and the hop right before Tranquility doesn't even respond. These sorts of issues with Level 3 tend to sort themselves out not too long after they appear. I'm more concerned about that last hop before Tranquility, as it's likely whats causing so many of us this closed socket issue. I hope CCP gets in touch with Level 3 about this matter, and soon. I very much dislike losing my drones and being forced to not deploy them. D: - Ian The Unknown Level 3 hop that I had the issue with was the last hop before reaching CCP. I still see packet loss on the Eve server, but no disconnects since the route change away from Level 3.
Grant Smith Infinitus Odium	Posted - 2009.02.13 13:56:00 - [432] Edited by: Grant Smith on 13/02/2009 13:56:16 WHY THE ** IS CCP NOT REPLYING TO THIS THREAD - I WANT TO HEAR SOMTHING SUBSTANTIAL EXPLAINING THE SITUATION RATHER THAN BEING TOLD ITS ALL MY FAULT. ***S. If it was all my fault then it'd only be me getting it, and as there is far more than just me, I can't stand to believe it's just coincidence we're all getting the same problem. I'm REALLY ed off with CCP's handling of this crock of **e. Yours not so respectfully anymore, Grant Smith.
Cyclicus Remba	Posted - 2009.02.13 21:15:00 - [433] Edited by: Cyclicus Remba on 13/02/2009 21:15:58 Originally by: UVPhoenix2 This began happening to me just a couple days ago. It's definitely a routing issue who's origin lies within the Level 3 network. The L3 Cleveland hop has a real high latency and the hop right before Tranquility doesn't even respond. These sorts of issues with Level 3 tend to sort themselves out not too long after they appear. I'm more concerned about that last hop before Tranquility, as it's likely whats causing so many of us this closed socket issue. Yes, after 15 pages--the most recent ones highlighting multiple pinplotter data identifying the hop right before the Tranquility server as the primary issue--various players from across the globe have the same problem, and the single common denominator is the hop before the server...So, how do we get CCP to acknowledge it? And no, I don't think cancelling a subscription is going to do it. There's got to be another way. Wait it out, perhaps?
Caerno	Posted - 2009.02.13 23:42:00 - [434] /sign i have same problem no need to ramble looks like we all get it!
Shun Makoto Caldari 22nd Black Rise Defensive Unit	Posted - 2009.02.14 01:42:00 - [435] Edited by: Shun Makoto on 14/02/2009 01:42:05 I just lost ANOTHER group of Hammerhead IIs because of this damned problem. FIX THIS NOW!
Noxarus Gallente Garoun Investment Bank	Posted - 2009.02.15 00:43:00 - [436] Edited by: Noxarus on 15/02/2009 00:43:37 Hop Sent Err PL% Min Max Avg Host Name / [IP] 4 348 0 0.0 59 156 61 be2.er10.txlon.ov.easynet.net [195.66.226.43] 5 348 3 0.9 59 167 61 linx1.telecityredbus.net [195.66.226.82] 6 348 4 1.1 60 253 70 [85.90.226.209] 7 348 4 1.1 60 229 64 531-dist65-02.lon3.telecity.net [217.20.44.222] 8 348 348 100.0 0 0 0 [-] 9 348 3 0.9 60 178 63 [87.237.38.200] 100% packet loss on the #8 hop.
PaddyPaddy Nihildarnik Gallente aurorae pacificas	Posted - 2009.02.15 05:04:00 - [437] Long term player- absolutely minimal tech knowledge checking in! Because I dont have much technical know-how could someone who does please compress the info in the last 15 pages into something remotely manageable for us morons out there. So far this is what ive got from the 3+ months of this bug... Description/ Summary of Problems # Eve will crash at seemingly random occasions for some people, right from logging in (authentication>>char selection) through to simply being afk in space? # Personally I find that Eve can and will sometimes run for hours without crashing BUT when it does crash the crashes are frequent and sustained (such as 7-10 log in attempts before finally logging in) # Several error messages appear ranging from "Connection to server was closed" to "Socket connection was closed" (paraphrased!). Ive also been getting "the transport was unable to complete and connection was closed" or something like that- the message displays briefly before eve crashes back to login screen. # Multiple occasions the crashes lead to Blue Screen crashes requiring hard resets # Settings are generally lost on these hard resets- but remain on the normal crashes. # Personally my crashes seem to happen during session changes (gate jumps, docking/undocking opening market info/ changing item info on market, logging in, opening eve-mail and using show info etc) but others have stated its completely random. # Problem only began with QR patch- prior to this no problems with connectivity (beyond the normal/expected d/cs or lag induced de-syncs etc) occuring Possible Fixes (or non-fixes from my experience) 1. Re-installing fresh client/ Fresh d/l of client WILL NOT FIX THIS PROBLEM 2. Possibly changing the port/socket that Eve uses has been suggested (NEED FEEDBACK HERE- DOES THIS WORK???) 3. Contacting ISP and inquiring about possible packet-loss/ doing pingplotting or tracing the connection commonly shows packet loss/ connection drop 4. Something about the bottleneck/ Packet loss connected to Level3 isp/server?? (Please confirm???) 5. Others have simply waited it out and eve has returned to normal (not a good suggestion nor one that has worked for me) 6. Log reports are/are not useful (Please confirm) I hope that helps but a more indepth summery would be nice from anyone who knows more about this then me please... Im dying here with these connection drops
PaddyPaddy Nihildarnik Gallente aurorae pacificas	Posted - 2009.02.15 06:55:00 - [438] 13. Apparently openning high volume chat helps stop the D/c once you can log in. Open up a high volume chat such as the Help channel. Not a great fix but worth a mention... 14. Hawktt post 289 provides info regarding how packets are constructed and sent via ISPs and the Eve server (I think... again over my head ) From what I gather he is suggesting that high volume ISPs use a type of technology that can/is incomparable with the way the eve client sends packets over the net. (Again correct this info if wrong) 15. Nestor on post 331 suggests another program to help optimise connection settings. 16. Suggestions have been made that when the client crashes back to login screen, close the client completely before attempting a relog as more often then not, your connection/ socket will close. 17. Post 381 suggests possible conflict with Dell software. 18. Post 386 offers another connectivity solution. 19. Post 397 offers link to CCP port changes from 26000 but as mentioned before this has been shown to not work for most players. OK guys thats ALL the relevant info from Page 1- now. If you are continuing to have problems DO NOT CLUTTER THIS THREAD WITH RAGE QUIT THREATS. If you must threadnought the GD forum. * DO NOT POST GM CHATS- mods are deleting them anyway. It will not accelerate a fix. * Actually try any/all the above approaches and IF THEY WORK LET US KNOW. Even if its a shtty temp fix it might narrow down the problem for CCP. Continue running/filing bug reports ping plotting. From the data in this thread I am concluding the following 1) 90% of eve are emo-raging children. 10% are actively trying to fix this and should be commended. 2) The problem more then likely was developed out of the QR patch, possibly in the Exe file. It is adversely affecting connections via routers or more likely through packet distribution. 3) Several servers in the later stages (hops?) just before info gets to the Eve server appear to be having difficulty in processing eve related packets. These are located in London, apparently. 4) Therefore client type, isp, OS and connection type are probably not the root cause of the problem but may contribute to it. 5) Third party programs may help streamline or remove the problem as a stopgap fix. 6) Diverting away from the afor mentioned servers might fix this but I dont know how to do this or if its even possible. 7) CCP are aware of the problem- continue applying pressure to make sure this is a high priority for them until they actually come on here and state in bold that it is their biggest priority! Phew- hope that helps fellas. Find me a fix plsthxbye.
Tuberider Caldari Pothouse Cartel IDLE EMPIRE	Posted - 2009.02.15 11:43:00 - [439] i reserve the right too rage post about a broken product as much as i like, because i'm paying for it 67 days its been broken now please fix it or make some kind of post on the subject every time i run a ping plot i get same results, last hop and ccp has the issue Your mother is a hampster and your father smells of elderberries
Nerasel	Posted - 2009.02.15 18:27:00 - [440] Edited by: Nerasel on 15/02/2009 18:30:56 Same thing happends to me... I played Wow for about 8-9 months without a single connection problem, i played Eve trial without a single glitch, now that i started to pay for it things like this start to happen more often than ever! :( i sent a petition, got an answer in about a day with 100 things i must do in order for them to find the problem, i did those steps, sent them all the results and now i'm waiting for a reply for 4 days and counting. In wow people got upset if they received an answer in more than one hour, this is ridiculous... And I bet when i do get a reply they're gonna tell me "Ah well it's your isp's fault.. i mean, not us, no way, we're perfect over here" Edit: Also reinstalled windows, drivers, connection, eve itself, everything just to make sure it's not from my computer's fault.... What are these guys getting paid for? Are they hireing ? because I want to join if this is how things work over there :/

Halphas Sebiestor tribe	Posted - 2009.02.15 20:25:00 - [441] Am I the only one who can't log anymore at all ? I had the socket problem but since yesterday I can't even log on tranquility. Last hop seems to have 100% packet loss on PingPlotter
Manny Calaveira	Posted - 2009.02.15 22:08:00 - [442] Originally by: Halphas Am I the only one who can't log anymore at all ? I had the socket problem but since yesterday I can't even log on tranquility. Last hop seems to have 100% packet loss on PingPlotter I'm getting the same problem with the 14th hop being 18% packet loss and the second to last being 100% loss. Target Name: N/A IP: 87.237.38.200 Date/Time: 15/02/2009 21:58:47 to 15/02/2009 22:06:32 Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 187 0 0.0 0 5 0 [192.168.0.1] 2 186 0 0.0 9 321 13 esr7.manchester5.broadband.bt.net [217.47.67.146] 3 186 0 0.0 9 351 14 [217.47.67.13] 4 186 2 1.1 9 314 13 [217.47.67.170] 5 186 0 0.0 9 326 13 [212.140.206.1] 6 186 0 0.0 9 289 13 [217.41.173.66] 7 186 0 0.0 9 303 13 [217.41.173.134] 8 186 1 0.5 9 326 13 [212.140.206.46] 9 186 0 0.0 9 338 13 [217.47.158.107] 10 186 2 1.1 10 301 23 core1-pos3-1.manchester.ukcore.bt.net [194.72.2.41] 11 186 0 0.0 15 323 19 core1-pos0-1-0-0.ilford.ukcore.bt.net [62.6.204.249] 12 186 0 0.0 15 340 27 core1-pos9-1.telehouse.ukcore.bt.net [194.74.65.114] 13 186 0 0.0 15 300 19 linx.telecityredbus.net [195.66.224.82] 14 186 34 18.3 15 427 30 [85.90.226.205] 15 185 0 0.0 16 280 22 mailtx.2zxr.com [217.20.44.10] 16 185 185 100.0 0 0 0 [-] 17 186 0 0.0 15 205 18 [87.237.38.200]
Tzar'rim	Posted - 2009.02.15 22:11:00 - [443] Edited by: Tzar''rim on 15/02/2009 22:13:35 I run 4 accounts in total and it happens to me as well. PC: E6700 8GB ram 4870X2 Vista 64 Went back to classic (also happened at premium but classic seems more stable) At times it will just close a client, it SEEMS as if it hapens after the client not being touched for a while. Thing is, if one goes I can almost with certainty say that a second one will follow shortly. They seem to drop in pairs for some reason. Andyes; cache is cleared etc etc etc. I get the feeling that the client is happy idling and doesn't have any problems but when you give a command, or open a window/map whatever it goes "erm, err.... I think I lost connection" and closes.
AkiraBloodFire	Posted - 2009.02.16 08:39:00 - [444] One thing that has worked for me, although it is a pain to do is the following. Connect to EVE like you normally would, wait for the socket closed error, without closing the client I go to my router unplug it wait around 10-15 seconds plug the router back in and log back into EVE. I've done this several times and it has worked. Its not a 100% fix, i think there was a couple of times where I had to do it again, but other then that I could play for hours without being disconnected.
Halphas Sebiestor tribe	Posted - 2009.02.16 08:58:00 - [445] Edited by: Halphas on 16/02/2009 08:58:06 lucky you, some people like me are definitly out, Tranquility status is definitly unknown, so I can't even change my f****** skill
Kane Starkiller	Posted - 2009.02.16 11:25:00 - [446] I've also been getting this problem for the past month or so. I find that if I set pingplotter to test at 1.5 second intervals and have it running the whole time eve is on I actually stay connected. I also turned off shadows and have two chat windows with 300+ players on it. Result, the client stays active without dc's. I hope this helps at least some people. P.S. I was also getting that 100% packet loss on the last hop.
DeeGree Minmatar Solar Dragons SOLAR FLEET	Posted - 2009.02.16 19:36:00 - [447] Edited by: DeeGree on 16/02/2009 19:41:25 Originally by: Halphas Am I the only one who can't log anymore at all ? No, I can't log at all either I have Eve installed on my laptop and it can connect to the server at work but can't at home. There is trace route from my home: Tracing route to 87.237.38.200 over a maximum of 30 hops 1 9 ms 7 ms 8 ms vpn.trancom.ru [10.1.1.1] 2 11 ms 7 ms 8 ms 172.19.205.25 3 8 ms 9 ms 9 ms 172.19.0.1 4 15 ms 11 ms 8 ms 87.251.152.141 5 10 ms 10 ms 9 ms 89.20.133.137 6 57 ms 56 ms 55 ms decix.telecitygroup.net [80.81.192.103] 7 85 ms 81 ms 81 ms gi8-4.border65-01.fra1.de.telecity.net [62.209.32.17] 8 87 ms 83 ms 81 ms mailtx.2zxr.com [217.20.44.10] 9 * * * Request timed out. 10 84 ms 83 ms 85 ms 87.237.38.200 And there is from work: Tracing route to 87.237.38.200 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.4.1 2 <1 ms <1 ms <1 ms magisa4.media-arts.ru [192.168.4.32] 3 1 ms 1 ms 1 ms 195.68.153.49 4 1 ms 1 ms 1 ms cat05.moscow.gldn.net [194.67.17.66] 5 20 ms 19 ms 19 ms cat03.moscow.gldn.net [195.239.11.86] 6 20 ms 19 ms 19 ms cat01.stockholm.gldn.net [194.186.157.62] 7 49 ms 55 ms 55 ms mailtx.2zxr.com [217.20.44.10] 8 56 ms 56 ms 56 ms mailtx.2zxr.com [217.20.44.10] 9 * * * Request timed out. 10 56 ms 56 ms 56 ms 87.237.38.200 It looks like telecity is a bottleneck for some of us...
Voidspawn	Posted - 2009.02.17 06:10:00 - [448] Quote: 7. Page 11 Loopy suggests having pingplotter constantly running with several settings has let him/her run Eve successfully without D/c for 2 days. Confirmed by 1-2 others. Possible solution/ bandaid fix. Suggestion is that client idles out without pingplotter running? I can confirm that I've run PingPlotter for more than 36 hours while playing EVE and I haven't had a socket disconnect. I still see the 3rd hop before CCP server as the problem, but somehow PingPlotter overcomes this weak hop. I set the PingPlotter to collect 1500000 samples which is more than enough to last me an entire EVE session. I did have one socket disconnect, but that was because PingPlotter was set to collect 1500 samples and so wasn't really running when I got disconnected. Its still CCP's problem, and this isn't a solution but a work around. Fix it. Voidspawn
Taguchi Hiroko 0utbreak KrautbreaK	Posted - 2009.02.17 09:00:00 - [449] Originally by: DeeGree Edited by: DeeGree on 16/02/2009 19:41:25 Originally by: Halphas Am I the only one who can't log anymore at all ? No, I can't log at all either I have Eve installed on my laptop and it can connect to the server at work but can't at home. There is trace route from my home: Tracing route to 87.237.38.200 over a maximum of 30 hops 1 9 ms 7 ms 8 ms vpn.trancom.ru [10.1.1.1] 2 11 ms 7 ms 8 ms 172.19.205.25 3 8 ms 9 ms 9 ms 172.19.0.1 4 15 ms 11 ms 8 ms 87.251.152.141 5 10 ms 10 ms 9 ms 89.20.133.137 6 57 ms 56 ms 55 ms decix.telecitygroup.net [80.81.192.103] 7 85 ms 81 ms 81 ms gi8-4.border65-01.fra1.de.telecity.net [62.209.32.17] 8 87 ms 83 ms 81 ms mailtx.2zxr.com [217.20.44.10] 9 * * * Request timed out. 10 84 ms 83 ms 85 ms 87.237.38.200 And there is from work: Tracing route to 87.237.38.200 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.4.1 2 <1 ms <1 ms <1 ms magisa4.media-arts.ru [192.168.4.32] 3 1 ms 1 ms 1 ms 195.68.153.49 4 1 ms 1 ms 1 ms cat05.moscow.gldn.net [194.67.17.66] 5 20 ms 19 ms 19 ms cat03.moscow.gldn.net [195.239.11.86] 6 20 ms 19 ms 19 ms cat01.stockholm.gldn.net [194.186.157.62] 7 49 ms 55 ms 55 ms mailtx.2zxr.com [217.20.44.10] 8 56 ms 56 ms 56 ms mailtx.2zxr.com [217.20.44.10] 9 * * * Request timed out. 10 56 ms 56 ms 56 ms 87.237.38.200 It looks like telecity is a bottleneck for some of us... Interesting observation. I ran my pingploter several times, and every time I get a 100% loss I went by linx.telecityredbus.net first, looks like a lot of people experience the same here. ------------------------------------------------------------------------------------
Halphas Sebiestor tribe	Posted - 2009.02.17 09:40:00 - [450] I just uninstall / install the Eve client, and I got my connection to TQ back. Don't know what did happen, but now even the connection is better. I didn't played long enough to tell if the socket problem has disapeared tough.

ZombyDog BigMek Industries GoonSwarm	Posted - 2009.02.17 11:05:00 - [451] I've just gone and replaced my modem in a hope that may make a difference. No go. Still a crapshoot as to whether or not I can log in, and once I'm in I have between 30 to 60 seconds before the connection dies.
CRUSH B0SS	Posted - 2009.02.17 11:13:00 - [452] Yes and he used my modem, and i know its all leet and stuff.
CRUSH B0SS	Posted - 2009.02.17 11:26:00 - [453] Originally by: CRUSH B0SS Yes and he used my modem, and i know its all leet and stuff. Alt, get out. Was my leet modem
CRUSH BOSS Caldari BigMek Industries GoonSwarm	Posted - 2009.02.17 11:32:00 - [454] I dont seem to have this problem, and were on the same exchange. Strange We fight for the ONE - We die for the ONE Don't troll in your signature please. -Hango
Godlesswanderer Gallente The Scope	Posted - 2009.02.17 20:41:00 - [455] Just started getting this problem yesterday evening and it's been happening every so often since then. In fact it's just happened again as I'm typing this. --------------------------- Custom made EVE graphics
Wu Jiaqiu Minmatar	Posted - 2009.02.17 23:35:00 - [456] It just happened to me as well - does anyone have a word on this?
ZombyDog BigMek Industries GoonSwarm	Posted - 2009.02.18 00:21:00 - [457] In the spirit of experimentation ( and because I really want to be able to start playing Eve again ) I re-installed again, made sure I deleted everything ( cache, settings, logs etc ) and was able to log in for longer than normal. Very laggy with the responses but I was in, able to undock, change skills, travel a few systems, buy stuff off the market woohoo. Then I clone jumped and it all went to heck with the socket closed all over again.
Cyclicus Remba	Posted - 2009.02.18 04:22:00 - [458] Edited by: Cyclicus Remba on 18/02/2009 04:23:36 I'm really getting fed up with this crap. This is costing us actual money. Drones, implants, getting killed....I'm going to set a nice long skill, and take a break from EVE. Maybe the Bjorktards in Iceland can get their act together by then. PACKETS LOST = ISK LOST Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 103 0 0.0 0 0 0 Wireless_Broadband_Router.home [*...] 2 103 0 0.0 19 143 21 L100.VFTTP-25.BLTMMD.verizon-gni.net [71.179.20.1] 3 103 0 0.0 20 21 20 P12-1.LCR-02.BLTMMD.verizon-gni.net [130.81.58.38] 4 103 0 0.0 26 238 34 P9-0-0.LCR-01.BLTMMD.verizon-gni.net [130.81.27.139] 5 103 0 0.0 23 77 25 [130.81.28.84] 6 103 0 0.0 25 80 27 [130.81.17.197] 7 103 0 0.0 26 213 37 [130.81.14.22] 8 103 26 25.2 106 276 122 telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13.222] 9 103 0 0.0 106 195 108 mailtx.2zxr.com [217.20.44.10] 10 102 102 100.0 0 0 0 [-]* 11 103 0 0.0 106 107 106 [87.237.38.200]
Elis Elora	Posted - 2009.02.18 04:54:00 - [459] Come on CCP, give us at least something. If you are still looking for solution at least let us know of the progress. Don't just buried your head and just hope it will go away. Its a known fact that this issues happen since the QR patch, its've been 3 month. You can't just blame the players for this issues. I seriouly considering wether I want to continue my subscription because of this issue. Burning USD30 a month for a broken game is not my idea of fun.
Tuberider Caldari Pothouse Cartel IDLE EMPIRE	Posted - 2009.02.18 16:51:00 - [460] whats the fuking point in even undocking atm our whole corp is crippled by this **** I suck

Kane Starkiller	Posted - 2009.02.18 18:28:00 - [461] People, seriously give this a try! If you have pingplotter set it to trace the eve server at 1 second intervals the whole time eve is on. You will not get a disconnect. Never! I'm not an expert but I know it works. It may not be a solution but it certainly patches up the problem for now. At least you can play normally.
Cyclicus Remba Gallente Irish Democratic Army	Posted - 2009.02.19 01:12:00 - [462] Originally by: Kane Starkiller People, seriously give this a try! If you have pingplotter set it to trace the eve server at 1 second intervals the whole time eve is on. You will not get a disconnect. Never! I'm not an expert but I know it works. It may not be a solution but it certainly patches up the problem for now. At least you can play normally. Your bailwire and bubblegum solution is a big bag of fail. I got socketed twice within the hour.
Rashino Zea	Posted - 2009.02.19 01:50:00 - [463] Originally by: Cyclicus Remba Originally by: Kane Starkiller People, seriously give this a try! If you have pingplotter set it to trace the eve server at 1 second intervals the whole time eve is on. You will not get a disconnect. Never! I'm not an expert but I know it works. It may not be a solution but it certainly patches up the problem for now. At least you can play normally. Your bailwire and bubblegum solution is a big bag of fail. I got socketed twice within the hour. I got dropped 3 times with 25 minutes, then tried this and have been fine since (3+ hours). Of course, there's no way for me to verify that this program helps at all, but meh, I'll use it till my "luck" runs out.
Cyclicus Remba Gallente Irish Democratic Army	Posted - 2009.02.19 01:56:00 - [464] I got dropped 3 times with 25 minutes, then tried this and have been fine since (3+ hours). Of course, there's no way for me to verify that this program helps at all, but meh, I'll use it till my "luck" runs out. Sometimes I'll get socketed 3 times in an hour, sometimes once in 3 hours, sometimes not for 5 hours. Still doesn't change the fact that the hop before the server is essentially dead, regardless of how long pingplotter is running. Maybe I'll try it while wearing a pink carnation, pasties and wingtips while humming Marche Slave. It just might work! I'll let you know how it goes.
PaddyPaddy Nihildarnik Gallente aurorae pacificas	Posted - 2009.02.19 07:16:00 - [465] Originally by: Cyclicus Remba I got dropped 3 times with 25 minutes, then tried this and have been fine since (3+ hours). Of course, there's no way for me to verify that this program helps at all, but meh, I'll use it till my "luck" runs out. Sometimes I'll get socketed 3 times in an hour, sometimes once in 3 hours, sometimes not for 5 hours. Still doesn't change the fact that the hop before the server is essentially dead, regardless of how long pingplotter is running. Maybe I'll try it while wearing a pink carnation, pasties and wingtips while humming Marche Slave. It just might work! I'll let you know how it goes. FFS, how about actually trying to give some useful feedback rather then clogging up this thread with more useless whining. GD forums ------------> that way. For everyone else not wanting to read 16 pages of to and fro I made a summary of this thread on page 15. # GO THERE FIRST BEFORE WHINING AND COMPLAINING. # TRY THE OPINIONS THERE FIRST BEFORE WHINING AND COMPLAINING. # THIS PROBLEM IS ****TY ENOUGH WITHOUT YOU ADDING TO IT. KEEP THE THREAD CLEAN
Cyclicus Remba Gallente Irish Democratic Army	Posted - 2009.02.19 11:45:00 - [466] Quote: FFS, how about actually trying to give some useful feedback rather then clogging up this thread with more useless whining. Nah. This is much more fun. Gives me something to do while I'm disconnected. Yarr.
Smokie25	Posted - 2009.02.19 11:48:00 - [467] Dont know what the heck is going on with the servers. Ive been playing since 07 and seriously since about early december i've been getting d/c ALOT! for me EVE was hella more stable for me back in the day...should be the other way around CCP! Time goes on it seems more and more are effected. Im so glad my corp is mostly empire based, as those fellas down in lowsec and null...i pity them. I've read many, many, many posts about this problem and heres some relations. 1. Early December servers started kicking some people. Some are not effected. 2. Server hits 40,000 users and d/c happens often. 3. Login screen is 'updated' and d/c happens. (ie. new news is posted, or a login screen one-time advertisment is posted) 4. Warp to a gate d/c happens. Again only some are effected. 5. Premium graphics running, people are d/c anywhere from 5min-5+hours. Run EVE in classic graphics and EVE is MUCH more stable. (This here worked for me. Ran EVE.exe (safe mode) and d/c do not happen...but your stuck warping to those awful looking stargates and cheap textured ships :(( no offence ccp 6. Seems to be sporadic. Some days your fine other days its unplayable. I couldnt stay connected more then 30min one day. I did a temp fix by: 1. Resseting and diagnose/repair my router. 2. Cleared cache and lowered cache to low. 3. Unchecked Premium Graphics Content Enabled and HDR Enabled. Worked like a charm...until about two days later. So, Premium Graphics was a must for me. Started reading about nvidia config. nvidia options and EVE options sound like they need a better pipeline. I turned on 'override any application setting' for AA mode in nvidia options and then turned on HDR and bloom to 'low' in EVE in-game options. Havent got d/c but ran into downtime. Ill update on this temp fix after DT. Dell XPS m1530 laptop X86-based PC Vista Home Premium 32-bit OS 3GB RAM 6.0.6001 SP1 Build 6001 NVIDIA GeForce 8400M GS (driver version 7.15.11.7644) Intel(R) Core(TM)2 Duo CPU T5550 @ 1.83GHz, 2 cores, 2 logic processors
Nean Derthal Minmatar Eve Defence Force Imperial Republic Of the North	Posted - 2009.02.19 14:40:00 - [468] I started having these disconnects around 2 weeks ago and as i know nothing about computers im just hoping the problem solves by itself (yea right). I havent red all these pages but to me it happens most of the times when there are more people playing, between 18:00 to 00:00 eve time and it gets really unplayable being a pvper, industrial or watever. Out of this time frame its really ok, i generally have a trader logged on doing some runs and only very rarely it drops connection
David Grogan Gallente The Motley Crew	Posted - 2009.02.20 00:49:00 - [469] pre ransam 500 installation random lag + rare disconnects post ransam 500 installation constant lag + very frequent disconnects ------------------------------ conclusion ransam 500 sucks SIG: if my message has spelling errors its cos i fail at typing properly :P
Drave McClay GoonFleet GoonSwarm	Posted - 2009.02.20 07:08:00 - [470] Posting because this is happening to me too. Never happened until this patch came out.

Erinni Tisifone	Posted - 2009.02.20 07:25:00 - [471] telecity-redbus-gw1.ip.tiscali.net 100% packet loss and ERR this is the only real reason for this issue!!! BOTHER YOUR ISP CCP AND FIX THIS!!
bolicious	Posted - 2009.02.20 09:58:00 - [472] Nothing new here. I've been getting disconnects all day, around once every fifteen minutes. Right now (1:30 am PST) I'm seeing a disconnect two or three minutes after I login, or if I warp, jump, or open the market window. TeamSpeak and all my other apps etc are not showing a problem. I'm also pinging eve-online.com and seeing no correlation between disconnects and ping times, time-outs. I am however seeing timeouts every ten minutes or so (a single timeout). Pings to other locations in the UK are not showing the same problem. Here's a tracert report (first 2 jumps redacted). 1 7 19 12 70.84.211.97 61.d3.5446.static.theplanet.com 2 0 0 0 70.87.254.1 1.fe.5746.static.theplanet.com 3 0 0 0 70.85.127.105 po51.dsr01.dllstx3.theplanet.com 4 0 0 0 70.87.253.1 et3-1.ibr03.dllstx3.theplanet.com 5 32 32 32 70.87.253.190 be.fd.5746.static.theplanet.com 6 42 235 243 63.218.94.253 ge9-1.br02.ash01.pccwbtn.net 7 109 * * 63.218.13.222 telecity.ge9-9.br02.ldn01.pccwbtn.net 8 109 109 109 217.20.44.10 mailtx.2zxr.com 9 * * * 10 108 109 109 87.237.39.199 Looks like a CCP ISP problem.
Erinni Tisifone	Posted - 2009.02.20 10:25:00 - [473] Trace from VisualRoute -------------------------------------------------------------------------------------------- VisualRoute Connection Test to 87.237.38.200 Performed on 20 Feb 2009 10:22:41 GMT -------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------------------------------------------------------------------------- \| Hop \| %loss \| IP Address \| Node Name \| Location \| ms \| Graph \| Network \| ---------------------------------------------------------------------------------------------------------------------------------------------------------------- \| 0 \| 0 \| 205.234.111.204 \| DTG311.visualware.com \| Ashburn, VA, USA? \| - \| \| Defender Technologies Group LLC DEFENDER-1 \| \| 1 \| 0 \| 205.234.111.129 \| r03-8.iad.defenderhosting.com \| Washington, DC, USA \| 8 \| +------- \| Defender Technologies Group LLC DEFENDER-1 \| \| 2 \| 0 \| 69.65.112.25 \| r01.iad.defenderhosting.com \| Washington, DC, USA \| 0 \| + \| Defender Technologies Group LLC DEFENDER-1 \| \| 3 \| 0 \| 69.65.112.2 \| r02.iad.defenderhosting.com \| Washington, DC, USA \| 0 \| + \| Defender Technologies Group LLC DEFENDER-1 \| \| 4 \| 0 \| 209.51.161.9 \| gige-g3-6.core1.ash1.he.net \| Ashburn, VA, USA \| 0 \| + \| Hurricane Electric Inc. HURRICANE-5 \| \| 5 \| 0 \| 72.52.92.138 \| 10gigabitethernet2-1.core1.lon1.he.net \| London, UK \| 83 \| -+- \| Hurricane Electric Inc. HURRICANE-8 \| \| 6 \| 0 \| 193.203.5.95 \| globix-gw-a.lonap.net \| London, UK? \| 82 \| + \| LONAP Peering Point \| \| 7 \| 50 \| 85.90.226.205 \| - \| (United Kingdom)? \| 81 \| +-- \| Telecity Plc \| \| 8 \| 0 \| 217.20.44.10 \| mailtx.2zxr.com \| (United Kingdom)? \| 79 \| + \| Telecity Plc \| \| 9 \| 100 \| - \| - \| - \| - \| \| - \| \| 10 \| 0 \| 87.237.38.200 \| - \| (Iceland)? \| 79 \| + \| CCP Games \| ----------------------------------------------------------------------------------------------------------------------------------------------------------------
Erinni Tisifone	Posted - 2009.02.20 10:30:00 - [474] trace from VisualRoute (from VisualRoute UK Server) -------------------------------------------------------------------------------------------- VisualRoute Connection Test to 87.237.38.200 Performed on 20 Feb 2009 10:28:38 GMT -------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------------------------------------------------------------------------- \| Hop \| %loss \| IP Address \| Node Name \| Location \| ms \| Graph \| Network \| ---------------------------------------------------------------------------------------------------------------------------------------------------------------- \| 0 \| 0 \| 205.177.182.160 \| services.visualware.co.uk \| London, UK \| - \| \| Defender Technologies Group LLC DTGL-BNA42-6 \| \| 1 \| 0 \| 205.177.182.1 \| ge0-23.uk.telecity.defenderhosting.com \| London, UK \| 58 \| --+------- \| Defender Technologies Group LLC DTGL-BNA42-6 \| \| 2 \| 70 \| 63.218.13.222 \| telecity.ge9-9.br02.ldn01.pccwbtn.net \| London, UK \| 0 \| + \| Beyond The Network America Inc. BTN-CIDR5 \| \| 3 \| 0 \| 217.20.44.10 \| mailtx.2zxr.com \| (United Kingdom)? \| 0 \| + \| Telecity Plc \| \| 4 \| 100 \| - \| - \| - \| - \| \| - \| \| 5 \| 0 \| 87.237.38.200 \| - \| (Iceland)? \| 0 \| + \| CCP Games \| ----------------------------------------------------------------------------------------------------------------------------------------------------------------
Erinni Tisifone	Posted - 2009.02.20 10:31:00 - [475] I'LL SPAM YOUR FORUM WITH TRACE TILL YOU FIX THIS!!
Erinni Tisifone	Posted - 2009.02.20 11:11:00 - [476] -------------------------------------------------------------------------------------------- VisualRoute Connection Test to 87.237.38.200 Performed on 20 Feb 2009 11:10:14 GMT -------------------------------------------------------------------------------------------- ----------------------------------------------------------------------------------------------------------------------------------------------------------------- \| Hop \| %loss \| IP Address \| Node Name \| Location \| ms \| Graph \| Network \| ----------------------------------------------------------------------------------------------------------------------------------------------------------------- \| 0 \| 0 \| 205.234.111.204 \| DTG311.visualware.com \| Ashburn, VA, USA? \| - \| \| Defender Technologies Group LLC DEFENDER-1 \| \| 1 \| 0 \| 205.234.111.129 \| r03-8.iad.defenderhosting.com \| Washington, DC, USA \| 1 \| + \| Defender Technologies Group LLC DEFENDER-1 \| \| 2 \| 0 \| 69.65.112.25 \| r01.iad.defenderhosting.com \| Washington, DC, USA \| 0 \| + \| Defender Technologies Group LLC DEFENDER-1 \| \| 3 \| 0 \| 69.65.112.2 \| r02.iad.defenderhosting.com \| Washington, DC, USA \| 12 \| +----- \| Defender Technologies Group LLC DEFENDER-1 \| \| 4 \| 0 \| 209.51.161.9 \| gige-g3-6.core1.ash1.he.net \| Ashburn, VA, USA \| 0 \| + \| Hurricane Electric Inc. HURRICANE-5 \| \| 5 \| 0 \| 72.52.92.138 \| 10gigabitethernet2-1.core1.lon1.he.net \| London, UK \| 82 \| + \| Hurricane Electric Inc. HURRICANE-8 \| \| 6 \| 0 \| 193.203.5.95 \| globix-gw-a.lonap.net \| London, UK? \| 82 \| +- \| LONAP Peering Point \| \| 7 \| 40 \| 85.90.226.205 \| - \| (United Kingdom)? \| 101 \| -+---- \| Telecity Plc \| \| 8 \| 0 \| 217.20.44.10 \| mailtx.2zxr.com \| (United Kingdom)? \| 95 \| -+------ \| Telecity Plc \| \| 9 \| 100 \| - \| - \| - \| - \| \| - \| \| 10 \| 100 \| 87.237.38.200 \| - \| (Iceland)? \| - \| \| CCP Games \| -----------------------------------------------------------------------------------------------------------------------------------------------------------------
Erinni Tisifone	Posted - 2009.02.20 11:13:00 - [477] -------------------------------------------------------------------------------------------- VisualRoute Connection Test to 87.237.38.200 Performed on 20 Feb 2009 11:12:49 GMT -------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------------------------------------------------------------------------- \| Hop \| %loss \| IP Address \| Node Name \| Location \| ms \| Graph \| Network \| ---------------------------------------------------------------------------------------------------------------------------------------------------------------- \| 0 \| 0 \| 205.177.182.160 \| services.visualware.co.uk \| London, UK \| - \| \| Defender Technologies Group LLC DTGL-BNA42-6 \| \| 1 \| 0 \| 205.177.182.1 \| ge0-23.uk.telecity.defenderhosting.com \| London, UK \| 0 \| + \| Defender Technologies Group LLC DTGL-BNA42-6 \| \| 2 \| 30 \| 63.218.13.222 \| telecity.ge9-9.br02.ldn01.pccwbtn.net \| London, UK \| 43 \| --+------- \| Beyond The Network America Inc. BTN-CIDR5 \| \| 3 \| 0 \| 217.20.44.10 \| mailtx.2zxr.com \| (United Kingdom)? \| 5 \| +--- \| Telecity Plc \| \| 4 \| 100 \| - \| - \| - \| - \| \| - \| \| 5 \| 100 \| 87.237.38.200 \| - \| (Iceland)? \| - \| \| CCP Games \| ----------------------------------------------------------------------------------------------------------------------------------------------------------------
Erinni Tisifone	Posted - 2009.02.20 11:26:00 - [478] Target Name: N/A IP: 87.237.38.200 Date/Time: 20/02/2009 12.21.46 to 20/02/2009 12.24.42 Hop Sent Err PL% Min Max Avg Host Name / [IP] _____________________ FIRST 5 HOP Commented _____________________ 6 70 0 0,0 65 143 76 xe-7-3-0.lon20.ip.tiscali.net [89.149.187.218] 7 69 26 37,7 66 238 88 telecity-redbus-gw1.ip.tiscali.net [213.200.79.130] 8 70 0 0,0 66 87 69 mailtx.2zxr.com [217.20.44.10]
Cyclicus Remba Gallente Irish Democratic Army	Posted - 2009.02.20 11:40:00 - [479] Erinni, I applaud your attempts to get CCP's attention, but you do realize nothing will be done about it, right?
ZombyDog BigMek Industries GoonSwarm	Posted - 2009.02.20 14:10:00 - [480] Ok this is another possible workaround if you haven't tried it and your results may vary, but the kb article http://support.eve-online.com/Pages/KB/Article.aspx?id=405 has worked for me. I'm ingame, able to undock and actually join fleets and shoot stuff, connected for 30+ minutes so far which is a personal best these past 3 weeks

Anri II	Posted - 2009.02.20 17:54:00 - [481] Just wanted to put my 2 cents in here. Lately I have been experienced disconnect issues (socket closed, server disconnected) and ran ping plotter. Same as others here it seems the breakdown is: telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13.222] I get 50% packet loss to it as do others who are having connectivity problems. Also quick note to those that have problems logging back in with the character what was disconnected, but not other characters. If you clear the cache it will let you log back in.
PaddyPaddy Nihildarnik Gallente H A V O C Minor Threat.	Posted - 2009.02.21 17:03:00 - [482] Bumping this for yet another 100mil+ loss due to the client d/cing me.
Neechi HollanderDanny IRC-C	Posted - 2009.02.21 18:53:00 - [483] Still a problem Netherlands
Junglistbeast	Posted - 2009.02.21 19:07:00 - [484] Happening for me too. This is a joke 3 months this has been going on and not a peep from ccp. Pingplotter running in the background worked for a while, but it's not helping now and i can't even log in. Tried chnging the port/clearing cache etc. none of which helped. And is ridiculous in its own right that we even need to try these things to get a product that we have bought to work. The lack of comment from ccp is enraging due to this being such a large problem. I have never had a problem this occur in any other game, and if it has it was corrected quickly, not by turning the other way hoping it will magically disappear.
Caldari Citizen000001 Caldari Broken's legion	Posted - 2009.02.21 20:02:00 - [485] same problem and its annoying. good thing i was with my corp mates in a pocket so my ship didnt get blown up because it was scrambled that woulda really ****ed me off since they nerfed that "logging off" is scrambled thing.
Shadow''Broker	Posted - 2009.02.21 20:19:00 - [486] I've had this problem ever since the QR patch. I think I was finally able to fix the problem two days... TWO DAYS before this patch, and now it's back to square one.... **!! The truth is that CCP doesn't give a ** about us. It would cost them too much effort to fix a problem that a small minority of players are having. As long as they're getting their monthly subscriptions from the majority, they can go on and ignore us all they like. They're too scared to come on here and tell us that there are no plans to fix it. About my previous fix, which was short-lived: I had gone into my router settings and set it to make sure that port 26000 was always open. After that change, I didn't have a single disconnect in two days (even at previous heavy D/C times). Now, I don't know what to do. Maybe it needs another port fixed. I'm starting up a fund to support a naval blockade of Iceland until they fix this issue, so donate your ISK to me, lol.
Great Artista Caldari Veto. Veto Corp	Posted - 2009.02.21 22:00:00 - [487] I have this problem too occationally. Please not to be closing my sockets. _______ ◕◡◕
Malena Panic Gallente Veto. Veto Corp	Posted - 2009.02.21 22:30:00 - [488] Eve has been frequently losing my little socks as well over the past couple weeks. Please find my sockets! ...
Cemic Cemezon	Posted - 2009.02.21 23:40:00 - [489] Getting same error.
elsnakeo	Posted - 2009.02.22 03:35:00 - [490] Same problem, too. Random Socket Closed disconnections.

PaddyPaddy Nihildarnik Gallente H A V O C Minor Threat.	Posted - 2009.02.22 04:21:00 - [491] Target Name: N/A IP: 87.237.38.200 Date/Time: 22/02/2009 2:40:13 PM to 22/02/2009 3:20:10 PM Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 961 24 2.5 8 98 13 [10.23.64.1] 2 961 24 2.5 9 165 13 sbr4-pos4-0-1.gw.optusnet.com.au [198.142.144.117] 3 961 24 2.5 10 141 14 mas1-ge11-0-5-900.gw.optusnet.com.au [198.142.144.194] 4 961 24 2.5 10 112 14 mas3-ge2-0-0-811.gw.optusnet.com.au [211.29.155.11] 5 961 24 2.5 170 261 176 [203.208.148.97] 6 961 24 2.5 169 294 175 ge-0-0-0-0.laxow-dr1.ix.singtel.com [203.208.171.65] 7 494 24 4.9 171 594 184 ge9-10.br01.lax05.pccwbtn.net [63.218.73.101] 8 961 271 28.2 314 740 332 telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13.222] 9 961 24 2.5 314 523 322 mailtx.2zxr.com [217.20.44.10] 10 960 960 100.0 0 0 0 [-] 11 961 24 2.5 315 395 320 [87.237.38.200] Ive bolded the anomolies in my pingplotting. Why is the 10th hop 0? Is that due to total packet loss?
Johren	Posted - 2009.02.22 07:13:00 - [492] Chiming in here to say I'm having the same problem. I finally sent an in game petition - not that they'll necessarily respond, but still. I included a link to this thread in the petition. What pushed me "over the edge" was losing another round of Hammerhead II's on a lvl 3 mission. At $650k per drone it's just taking everything I'm making on the mission to break even. /sigh
Moonaru Izu Caldari	Posted - 2009.02.22 09:06:00 - [493] Edited by: Moonaru Izu on 22/02/2009 09:07:41 Originally by: PaddyPaddy Nihildarnik Target Name: N/A IP: 87.237.38.200 Date/Time: 22/02/2009 2:40:13 PM to 22/02/2009 3:20:10 PM Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 961 24 2.5 8 98 13 [10.23.64.1] 2 961 24 2.5 9 165 13 sbr4-pos4-0-1.gw.optusnet.com.au [198.142.144.117] 3 961 24 2.5 10 141 14 mas1-ge11-0-5-900.gw.optusnet.com.au [198.142.144.194] 4 961 24 2.5 10 112 14 mas3-ge2-0-0-811.gw.optusnet.com.au [211.29.155.11] 5 961 24 2.5 170 261 176 [203.208.148.97] 6 961 24 2.5 169 294 175 ge-0-0-0-0.laxow-dr1.ix.singtel.com [203.208.171.65] 7 494 24 4.9 171 594 184 ge9-10.br01.lax05.pccwbtn.net [63.218.73.101] 8 961 271 28.2 314 740 332 telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13.222] 9 961 24 2.5 314 523 322 mailtx.2zxr.com [217.20.44.10] 10 960 960 100.0 0 0 0 [-] 11 961 24 2.5 315 395 320 [87.237.38.200] Ive bolded the anomolies in my pingplotting. Why is the 10th hop 0? Is that due to total packet loss? Some days I experience the same problem. And my own investigations have led me to the same conclusion. The problem lies with the route. Whenever these two are in the route telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13.222] mailtx.2zxr.com [217.20.44.10] The problems are there and there are massive connection problems to be seen in pingplotter. On other days, when the route is different (i.e the mailtx.2zxr.com server is not in the route, everything works perfectly well and there are no issues. It occurs strange to me aswell that there is a mailserver (or so the name suggests) inbetween the route at telecity to CCP's server...Strikes me as this is an internal routing problem that needs to be looked at.
Cyclicus Remba Gallente Irish Democratic Army	Posted - 2009.02.22 15:28:00 - [494] Originally by: Johren I finally sent an in game petition - not that they'll necessarily respond, but still. They won't. It's not a "bug", so all you can do is hope that the ISP provider for those hops notices something. Quote: 8,telecity.ge9-9.br02.ldn01.pccwbtn.net,63.218.13.222 9,mailtx.2zxr.com,217.20.44.10 10,,- 11, -------------- ,87.237.38.200 25%-65% packet loss at telecity's hop, and 100% packet loss at hop 10, which is so screwed up PingPlotter can't even get info on it. Maybe someone can call Hong Kong, where telecity's registered. HERRO? Thanks for looking out for your paying customers, CCP.
Cyclicus Remba Gallente Irish Democratic Army	Posted - 2009.02.22 15:41:00 - [495] I think since CCP can't/won't address this issue (after all, look at their participation in this thread), our only hope is that when Apocrypha is released, it takes such a major wet steaming dump because of this, they'll have no recourse but to address it. Personally, I like the odds. After all, these are the same magicians that overwrote peoples' boot.ini files with Empyrean Age, remember?
Johren	Posted - 2009.02.22 17:37:00 - [496] Well I'd say it is a bug, though not in the game client. No they didn't write game code that caused this, but there is a "bug" so to speak that is easily tracked down by any number of people here and there's some fishy routing going on. Tracing route to 87.237.38.200 over a maximum of 30 hops (removed more local pings...) 7 41 ms 40 ms 41 ms pos-1-8-0-0-cr01.losangeles.ca.ibone.comcast.net [68.86.86.13] 8 52 ms 40 ms 42 ms TenGE13-2.br02.lax04.pccwbtn.net [63.218.51.17] 9 164 ms 167 ms * telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13.222] 10 165 ms 164 ms 165 ms mailtx.2zxr.com [217.20.44.10] 11 * * * Request timed out. 12 167 ms 166 ms 164 ms 87.237.38.200 Anyone tried going through a proxy service to see if they can use a different route to CCP's servers?
Carreira	Posted - 2009.02.22 18:44:00 - [497] Originally by: Johren Anyone tried going through a proxy service to see if they can use a different route to CCP's servers? How would one go about such a thing? Im a noob when it comes to such things, but what my IP provider led me to believe is that there was an issue along the route conecting to CCPs servers. If we can show that with a diferent route things work...
Erinni Tisifone	Posted - 2009.02.22 19:58:00 - [498] i don't think 10 165 ms 164 ms 165 ms mailtx.2zxr.com [217.20.44.10] and others hop after are the issue cause. That hop are sure firewalled so we lost all the packets but is normal. The real problem is 9 164 ms 167 ms * telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13.222] that lost (real loss) packet (30% min 100% max) and this is a Telecity issue in the isp farm Telecity Map This happen when a router has very high load of traffic and randomly lost packets. This isn't a CCP issue, is a CCP's ISP issue. CCP have some ISP and if the route go trough Telecity there are packet loss. This is my opinion...i'm waiting for a CCP note.
Darius Ryusan Caldari Perkone	Posted - 2009.02.22 21:57:00 - [499] i have the same error i can play only if a make an action per minute like openning market if i do nothing i'm deconected. but i dont use the tele2 hop. 1 <1 ms <1 ms <1 ms WANConnectionDevice.home [192.168.1.1] 2 32 ms 32 ms 32 ms AMontsouris-157-1-102-1.w90-46.abo.wanadoo.fr [90.46.141.1] 3 32 ms 32 ms 32 ms 10.125.124.10 4 34 ms 33 ms 32 ms 193.253.81.106 5 33 ms 32 ms 32 ms tengige0-13-0-1.ntaub101.Aubervilliers.francetelecom.net [193.251.126.218] 6 33 ms 33 ms 34 ms tengige0-11-0-0.auvtr1.Aubervilliers.opentransit.net [193.251.129.90] 7 33 ms 32 ms 32 ms te2-2.parse2.Aubervilliers.opentransit.net [193.251.129.89] 8 34 ms 33 ms 34 ms 21stcentury-1.GW.opentransit.net [193.251.250.134] 9 34 ms 35 ms 34 ms ae0-0.par-gar-score-1-re0.interoute.net [212.23.42.25] 10 41 ms 40 ms 40 ms ae1-0.lon-004-score-1-re0.interoute.net [212.23.42.22] 11 * 40 ms * 89.202.226.30 12 42 ms 41 ms 40 ms mailtx.2zxr.com [217.20.44.10] 13 * * * Dlai d'attente de la demande dpass. 14 42 ms 40 ms 41 ms 87.237.38.200 I have made a petiton with all detail for ccp i hope they look it
Moonaru Izu Caldari	Posted - 2009.02.22 22:40:00 - [500] Originally by: Darius Ryusan i have the same error i can play only if a make an action per minute like openning market if i do nothing i'm deconected. but i dont use the tele2 hop. 1 <1 ms <1 ms <1 ms WANConnectionDevice.home [192.168.1.1] 2 32 ms 32 ms 32 ms AMontsouris-157-1-102-1.w90-46.abo.wanadoo.fr [90.46.141.1] 3 32 ms 32 ms 32 ms 10.125.124.10 4 34 ms 33 ms 32 ms 193.253.81.106 5 33 ms 32 ms 32 ms tengige0-13-0-1.ntaub101.Aubervilliers.francetelecom.net [193.251.126.218] 6 33 ms 33 ms 34 ms tengige0-11-0-0.auvtr1.Aubervilliers.opentransit.net [193.251.129.90] 7 33 ms 32 ms 32 ms te2-2.parse2.Aubervilliers.opentransit.net [193.251.129.89] 8 34 ms 33 ms 34 ms 21stcentury-1.GW.opentransit.net [193.251.250.134] 9 34 ms 35 ms 34 ms ae0-0.par-gar-score-1-re0.interoute.net [212.23.42.25] 10 41 ms 40 ms 40 ms ae1-0.lon-004-score-1-re0.interoute.net [212.23.42.22] 11 * 40 ms * 89.202.226.30 12 42 ms 41 ms 40 ms mailtx.2zxr.com [217.20.44.10] 13 * * * Dlai d'attente de la demande dpass. 14 42 ms 40 ms 41 ms 87.237.38.200 I have made a petiton with all detail for ccp i hope they look it but you do have the mailtx.2zxr.com in your list. Hence I stick with my earlier finding, there is something with this host that is causing the problems.

Harleydavid Interstellar Brotherhood of Gravediggers	Posted - 2009.02.23 00:29:00 - [501] I can't believe we have 17 pages of people complaining about the same problem and we haven't had any type of response from anyone at CCP... When paying customers game time is being compremised I'd like to think that CCP would at least respond with some formal BS saying they are at least looking into the problem Recruitment
Cyclicus Remba Gallente Irish Democratic Army	Posted - 2009.02.23 00:55:00 - [502] Originally by: Erinni Tisifone that lost (real loss) packet (30% min 100% max) and this is a Telecity issue in the isp farm Telecity Map This happen when a router has very high load of traffic and randomly lost packets. This isn't a CCP issue, is a CCP's ISP issue. OK, so who do we get to write the nastygram to Telecity? Somebody link them to this thread, or bombard them with out PingPlotter results. Typical English. Probably have the server on the wrong side of the road.
Nean Derthal Minmatar Eve Defence Force Imperial Republic Of the North	Posted - 2009.02.23 01:21:00 - [503] Originally by: Harleydavid I can't believe we have 17 pages of people... 17 pages this thread only, theres an older thread with roughly the same. My subscription ends on the 28th and one thing for sure, im not going to renew it until problem solved or any news from CCP saying what they are doing about it
Si Karde	Posted - 2009.02.23 01:59:00 - [504] Well I have been having this same lovely problem for the last month and after loosing a ship and many a drone I am pretty fed up. I will tell you though I have researched and tried every fix and finally thanks to others posts I have not had my super fantastic socket closed in about 5 days. Ping Plotter seems to be working. I have had one disconnect since I started running it and that was on my isp's end. Just set it up like it says above and let it run through your game play.
Phoenix Zohar	Posted - 2009.02.23 02:19:00 - [505] The problem is that I can't play the game right now. For the last 3 days I have repeatedly recieved the "The Socket was closed" error message. It really picked up this weekend. Now, after trying to run a level 4, I can't even log in! In the last 2 hours after reading posts about the error, I tried to log in multiple times. I was able to get in 1 time and then when I undocked, I got the error again. How can I run ping plotter or a log when I can't even play the game?
Johren	Posted - 2009.02.23 05:30:00 - [506] Well tonight I played for a couple hours without a single hiccup doing the same sort of things I normally do (lvl 3 missions these days.) I checked and yes I'm still having the same tracert results that show telecity and mailtx.2zxr.com as problem points in the route. I don't get it. Of course, after I was done I left myself sitting in station for a just few minutes to get something to eat and drink, but came back to find I was stuck and got the disconnect. I know people have reported that keeping the connection constantly active helps a lot so maybe this latest problem was a result of inactivity. Even so, it's still a problem in that it wasn't the intended function of the client to kick me, but rather a loss of connectivity. Sure I'm glad I had no problems while playing, but I know it will happen again sooner or later and there's not much I feel I can do to prepare for it.
KING TERROR	Posted - 2009.02.23 10:07:00 - [507] Same issues, although it doesnt happen alot and is totaly random. It usualy occurs with busy systems and fighting going on. It started right after the upgrade of the new hardware installed recently.
PaddyPaddy Nihildarnik Gallente H A V O C Minor Threat.	Posted - 2009.02.23 12:50:00 - [508] After running pingplotter @ 15000 traces or whatever and running trace every 1 seconds I have noticed a definite reduction in crashes. Dont understand the mechanic of it and its not guarenteed solution, merely a bandaid. Still, id highly recommend it to everyone.
Bucks Skydreamer	Posted - 2009.02.23 13:02:00 - [509] Never had this problem before. But now, this last days i aren't able to play all i want because it keeps DCing me after 5minutes or so, when fitting my ships i will also have to relog to see everything fitted up and online. When i DCed i had another client going and it wasn't affected, that one was still online. This is really weird
Nean Derthal Minmatar Eve Defence Force Imperial Republic Of the North	Posted - 2009.02.23 14:25:00 - [510] I finally ran the pingplotter and this is what came out Target Name: N/A IP: 87.237.38.200 Date/Time: 23-02-2009 13:56:48 to 23-02-2009 14:20:42 Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 1433 0 0,0 0 11 1 [192.168.2.1] 2 1433 0 0,0 5 99 14 [10.11.191.254] 3 1433 2 0,1 5 93 15 a212-113-169-254.netcabo.pt [212.113.169.254] 4 1432 147 10,3 12 85 21 ix-4-0-0.core1.PV9-Lisbon.as6453.net [195.219.187.34] 5 1433 1 0,1 12 79 20 if-4-0-0.core1.PV9-Lisbon.as6453.net [195.219.187.33] 6 1433 1 0,1 39 262 55 if-12-0-0.mcore3.L78-London.as6453.net [195.219.144.5] 7 1433 0 0,0 39 91 48 if-5-0-0.mcore3.LDN-London.as6453.net [195.219.195.9] 8 1433 0 0,0 39 304 70 ldn-b4-link.telia.net [213.248.74.1] 9 1433 2 0,1 39 490 69 ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90] 10 1431 650 45,4 40 119 59 [87.237.38.200] I dont understand anything of it though

PaddyPaddy Nihildarnik Gallente H A V O C Minor Threat.	Posted - 2009.02.23 16:15:00 - [511] Edited by: PaddyPaddy Nihildarnik on 23/02/2009 16:15:16 Originally by: Nean Derthal I finally ran the pingplotter and this is what came out Target Name: N/A IP: 87.237.38.200 Date/Time: 23-02-2009 13:56:48 to 23-02-2009 14:20:42 Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 1433 0 0,0 0 11 1 [192.168.2.1] 2 1433 0 0,0 5 99 14 [10.11.191.254] 3 1433 2 0,1 5 93 15 a212-113-169-254.netcabo.pt [212.113.169.254] 4 1432 147 10,3 12 85 21 ix-4-0-0.core1.PV9-Lisbon.as6453.net [195.219.187.34] 5 1433 1 0,1 12 79 20 if-4-0-0.core1.PV9-Lisbon.as6453.net [195.219.187.33] 6 1433 1 0,1 39 262 55 if-12-0-0.mcore3.L78-London.as6453.net [195.219.144.5] 7 1433 0 0,0 39 91 48 if-5-0-0.mcore3.LDN-London.as6453.net [195.219.195.9] 8 1433 0 0,0 39 304 70 ldn-b4-link.telia.net [213.248.74.1] 9 1433 2 0,1 39 490 69 ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90] 10 1431 650 45,4 40 119 59 [87.237.38.200] I dont understand anything of it though From hop 6 you are getting around 40% packet loss. This result is different to others who has posted though by the looks of it. Try running the log server and submitting a petition to ccp bout it. Your problem might/might not be the same as everyone else in this thread. I cant really say either way. Hop 7 hits a london server though... thoughts anyone?
Carreira	Posted - 2009.02.23 16:15:00 - [512] Originally by: Nean Derthal I finally ran the pingplotter and this is what came out Target Name: N/A IP: 87.237.38.200 Date/Time: 23-02-2009 13:56:48 to 23-02-2009 14:20:42 Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 1433 0 0,0 0 11 1 [192.168.2.1] 2 1433 0 0,0 5 99 14 [10.11.191.254] 3 1433 2 0,1 5 93 15 a212-113-169-254.netcabo.pt [212.113.169.254] 4 1432 147 10,3 12 85 21 ix-4-0-0.core1.PV9-Lisbon.as6453.net [195.219.187.34] 5 1433 1 0,1 12 79 20 if-4-0-0.core1.PV9-Lisbon.as6453.net [195.219.187.33] 6 1433 1 0,1 39 262 55 if-12-0-0.mcore3.L78-London.as6453.net [195.219.144.5] 7 1433 0 0,0 39 91 48 if-5-0-0.mcore3.LDN-London.as6453.net [195.219.195.9] 8 1433 0 0,0 39 304 70 ldn-b4-link.telia.net [213.248.74.1] 9 1433 2 0,1 39 490 69 ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90] 10 1431 650 45,4 40 119 59 [87.237.38.200] I dont understand anything of it though Seems like you and me could have the same problem: large packet loss on "ix-4-0-0.core1.PV9-Lisbon.as6453.net [195.219.187.34]" I can't even log in anymore. The PingPloter "fix" doesnt work for me, or any ot the other fixes. Target Name: N/A IP: 87.237.38.200 Date/Time: 16-02-2009 12:06:30 to 16-02-2009 13:08:59 Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 1500 38 2,5 0 130 3 [192.168.1.1] 2 1500 21 1,4 6 755 37 [10.21.95.254] 3 1500 27 1,8 7 716 36 a212-113-176-46.netcabo.pt [212.113.176.46] 4 1500 25 1,7 13 712 47 a212-113-160-173.netcabo.pt [212.113.160.173] 5 1500 282 18,8 13 747 42 ix-4-0-0.core1.PV9-Lisbon.as6453.net [195.219.187.34] 6 1500 26 1,7 12 704 43 if-4-0-0.core1.PV9-Lisbon.as6453.net [195.219.187.33] 7 1500 26 1,7 39 689 77 if-12-0-0.mcore3.L78-London.as6453.net [195.219.144.5] 8 1500 22 1,5 39 721 73 if-1-0-0.mse1.LRT-London.as6453.net [195.219.144.2] 9 1500 14 0,9 39 730 69 if-13-0-0-3.mcore3.LDN-London.as6453.net [195.219.195.21] 10 1500 20 1,3 39 769 87 ldn-b4-link.telia.net [213.248.74.1] 11 1500 12 0,8 39 778 80 ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90] 12 1500 17 1,1 39 753 70 [87.237.38.200]
KING TERROR	Posted - 2009.02.24 03:43:00 - [513] The problem is not on your end so you can try and fix all you want on your side. It will still have the massive packetloss in london as we are all experiencing pretty much. 40%... This smells more like a networkcapacity problem with always and massivly increasing internettraffic. Perhaps theres a large datacenter overhaul going on. Who knows.
Johren	Posted - 2009.02.24 05:24:00 - [514] Originally by: KING TERROR The problem is not on your end so you can try and fix all you want on your side. It will still have the massive packetloss in london as we are all experiencing pretty much. 40%... This smells more like a networkcapacity problem with always and massivly increasing internettraffic. Perhaps theres a large datacenter overhaul going on. Who knows. If it's truly a capacity problem then things are going to be very interesting with the expansion and boxed re-release.
Mick ee	Posted - 2009.02.24 08:55:00 - [515] still no fix eh? this is driving me nuts, luckly i only have been having the problem in kaimon.
DeeGree Minmatar Solar Dragons SOLAR FLEET	Posted - 2009.02.24 11:02:00 - [516] Originally by: Johren Anyone tried going through a proxy service to see if they can use a different route to CCP's servers? I did. With help of proxy server I finally can connect to CCP's server and play without DCs because new route avoiding telecity servers.
ZombyDog BigMek Industries GoonSwarm	Posted - 2009.02.24 13:01:00 - [517] Dear CCP I thought I had my connection problem all fixed but I started getting those cursed socket errors again after switching from port 26000 as per you kb article. I'm back to the "count myself lucky if I get past the login screen" game an its rather frustrating. Please help ZombyDog
Dlardrageth ANZAC ALLIANCE Southern Cross Alliance	Posted - 2009.02.24 14:14:00 - [518] Just waiting for the day the usual petition answer will be varied to: "We regret our logs CAN show nothing as you suffered a socket D/C. Thus no reimbursement..." Yeah, well, cannot take too long as there seems not much done to address socket D/Cs since... um... how many months? snicker
Tacoshell	Posted - 2009.02.24 15:43:00 - [519] Complaint nr 1 Gasillion ! Same as others, 25%-70% packetloss to the telecity thingy.. and sometimes some few % packetloss to the eve server. 30/30mbit fibre from norway. Dont have problems with ANY other online game. It really makes eve unplayable. Do someone live near the CCP offices, and can beat them until they dont ignore us anymore ?
Johren	Posted - 2009.02.24 16:50:00 - [520] Originally by: DeeGree Originally by: Johren Anyone tried going through a proxy service to see if they can use a different route to CCP's servers? I did. With help of proxy server I finally can connect to CCP's server and play without DCs because new route avoiding telecity servers. Strong evidence to support what most everyone here already suspected. Care to share your set up so others can try to reproduce your results?

Zak Zerachiel Caldari Slacker Industries	Posted - 2009.02.24 17:39:00 - [521] Edited by: Zak Zerachiel on 24/02/2009 17:45:29 I'm just adding another name to the list of people who are suffering through this issue. CONSTANT disconnects, sometimes having to log in 3-6 times on an account to finally get in, and then I might get through the character load screen. Very upsetting. Edit And btw, this happens on 2 different PC's, one Wifi one Lan. When running 1 account or 2. I'm in Ontario, Canada.
Kane Starkiller	Posted - 2009.02.24 18:10:00 - [522] Hi all, though I got rid of them for a week but it turns out the pingplotter bandaid solution is fail. So let's fight the good fight and stick it to CCP!!!!
Cyclicus Remba Gallente Irish Democratic Army	Posted - 2009.02.24 20:48:00 - [523] Originally by: Buckaroo Kamakazee I am convinced that a lot of the issues is with the connection routing through Level3 hops. I was seeing huge issues with packet loss and flat out crashing on an unkonwn.Level3.net hop. CCP was claiming that this was not the issue and I need to deal with my ISP. So, I went to my ISP, they researched the whole 18 hop route. They then changed my route to a new 14 hop one that bypassed the Level3 hops. Guess what? I haven't been dc'd since. This is going on 3 weeks now. So, run pingplotter and see if you are hoping through Level3. If you are, try and see if your ISP can change the route away from them. Those of you in the UK may be SOL, but the rest of us may be able to deal with this issue. I tried to go that route with my own ISP with Verizon FIOS Level 3 Tech Support; as it is considered an "international connectivity issue", they will not research alternative routes to the EVE server. So, if anyone's on Verizon FIOS, forget trying to get them to research a different hop path that skips Telecity. Apparently international protocol is involved. Next stop: contacting Telecity directly.
Erinni Tisifone	Posted - 2009.02.24 22:08:00 - [524] Linkage
DeeGree Minmatar Solar Dragons SOLAR FLEET	Posted - 2009.02.25 09:50:00 - [525] Originally by: Johren Care to share your set up so others can try to reproduce your results? You need good (maybe private) proxy server with socks 5 proxy support and proxify software installed on your computer, for example Permeo Security Driver, FreeCap, Proxifier or whatever you can find.
Kane Starkiller	Posted - 2009.02.25 12:32:00 - [526] Originally by: DeeGree Originally by: Johren Care to share your set up so others can try to reproduce your results? You need good (maybe private) proxy server with socks 5 proxy support and proxify software installed on your computer, for example Permeo Security Driver, FreeCap, Proxifier or whatever you can find. Can you run that by me again in english?
Carreira	Posted - 2009.02.25 12:46:00 - [527] I tried this: http://www.your-freedom.net/index.php?id=127 Managed to log on once just after DT today, but got disconected within a few minutes and havn't managed again since. No guarantee that i didnt do things wrong tho..
Draklan Kreno	Posted - 2009.02.25 14:31:00 - [528] I had to format my computer and reinstall windows and everything else, socket issues and disconnects were still happening before DT, coincidence or not it got a little better after todays extended DT with server maintenance being able to stay logged for 15 to 30 mins before disconnect HURRAY!!!, cant have 2 clients logged in though (get an almost instantly disconnect). Another thing that got better is that after disconnect i can log right after again, something that didnt before
Johren	Posted - 2009.02.25 16:01:00 - [529] For some reason I've had no problems the last few nights. I wonder if this is because there was lighter load (in game and just online in general) than prime time on the weekend and so we're back to the possible capacity problem at hops like telecity. It'll be interesting to see if the problem ramps up at obviously busy times.
The Passion	Posted - 2009.02.25 19:47:00 - [530] Having the same issues as everyone else.. You really can't play the game. 10 - 30 minutes and you're out! Hope there's going to be a fix soon. That or with the new update on the 10th? Lets hope so!

Nean Derthal Minmatar Eve Defence Force Imperial Republic Of the North	Posted - 2009.02.25 22:17:00 - [531] Quote: The entirety of CCP is laser-focused on bringing you EVE Online: Apocrypha in all of its glory...
Johren	Posted - 2009.02.26 04:43:00 - [532] Originally by: Nean Derthal Quote: The entirety of CCP is laser-focused on bringing you EVE Online: Apocrypha in all of its glory... Yeah I read that blog piece as well. You'd think though that if they are about to release something (expansion and boxed version) that will inevitably have a large initial influx that CCP would be concerned about some as basic and serious as a major routing problem between them and their customers. I'm just saying is all...
Kayl Breinhar GoonFleet GoonSwarm	Posted - 2009.02.26 09:41:00 - [533] Edited by: Kayl Breinhar on 26/02/2009 09:42:19 This is absolutely horrible. I'm on FiOS as well, and this has gotten absolutely epidemic in the past two weeks. I had no problems whatsoever up until that point. Twenty minutes ago I got five in rapid succession. I'm flying a dreadnought or carrier most of the time, so a socket closure could cost me the ship. I'm posting this here to set a precedent, because if I ever do lose a dread or carrier to this, I want there to be a record, however possibly inadmissible in a petition, to document it. PLEASE contact Telecity, CCP - you'd have more clout than one of us. For once this is a problem you don't have to fix - you merely have to persuade someone else to fix it.
Rakshasa Shiva Minmatar Defcon One	Posted - 2009.02.26 11:00:00 - [534] Same problem than everybody here. But I have this problem, only when I'm not currently active ingame (for exemple: with two client, the second is disconnected)
Cyclicus Remba Gallente Irish Democratic Army	Posted - 2009.02.26 11:07:00 - [535] Originally by: Johren Quote: The entirety of CCP is laser-focused on bringing you EVE Online: Apocrypha in all of its glory... Quote: Yeah I read that blog piece as well. You'd think though that if they are about to release something (expansion and boxed version) that will inevitably have a large initial influx that CCP would be concerned about some as basic and serious as a major routing problem between them and their customers. I'm just saying is all... If it takes Apocrypha to have such a bloody dump to get those Icelanders out of their igloos to notice their ISP, then let's hope Apocrypha is a bigger bust than when they overwrote people's boot.ini files. Quote: Hop PL% IP DNSName 7, -------------- ,130.81.14.22 8, 60% telecity.ge9-9.br02.ldn01.pccwbtn.net,63.218.13.222 9, mailtx.2zxr.com,217.20.44.10 10, 100% - 11, -------------- ,87.237.38.200 Too funny.
Kayl Breinhar GoonFleet GoonSwarm	Posted - 2009.02.26 11:38:00 - [536] Edited by: Kayl Breinhar on 26/02/2009 11:40:03 Contacted Telecity Group myself, they got back to me within 20 minutes and an hour, which is impressive. Turns out the offending hop belongs to PCCW, and it's a router they own. The use of "telecity" in the server address is because the router is housed in one of their datacenters. The reply: "That is a pccw router. I imagine its called telecity because its in one of our sites but if you check out the dns name you'll see pccwbtn.net which should lead you to its owner!"
Cyclicus Remba Gallente Irish Democratic Army	Posted - 2009.02.26 11:48:00 - [537] Good job, Goon! Now the real fun begins: talking to the ChiCom owners of PCCW. You speeka da Chinese?
Moonaru Izu Caldari	Posted - 2009.02.26 12:59:00 - [538] Originally by: Kayl Breinhar Edited by: Kayl Breinhar on 26/02/2009 11:40:03 Contacted Telecity Group myself, they got back to me within 20 minutes and an hour, which is impressive. Turns out the offending hop belongs to PCCW, and it's a router they own. The use of "telecity" in the server address is because the router is housed in one of their datacenters. The reply: "That is a pccw router. I imagine its called telecity because its in one of our sites but if you check out the dns name you'll see pccwbtn.net which should lead you to its owner!" Actually it seems to be owned by a subsidiary of PCCW called BTNAccess. See this website and how the last part of the domain matches the server. http://peering.pccwbtn.net/index.html Also, you can see they are US based (or at least have an office there) and even have a phonenumber and email adresses for technical support. I already wrote an email to the non-US support office but no reply yet. Maybe one of you located in the Us could give these guys a call?
warlax	Posted - 2009.02.26 21:32:00 - [539] yup somewhere something is fubar'ed over @ telecity. 531-dist65-02.lon3.telecity.net works just fine but the hop after that one kills all packets. So looks like a port or firewall problem. Witch is fubar 4,ams-001.interoute.net,195.69.144.81 5,ae1-0.lon-001-score-1-re0.interoute.net,84.233.190.58 6, -------------- ,89.202.226.26 7,531-dist65-02.lon3.telecity.net,217.20.44.222 8,,- 9, -------------- ,87.237.38.200
PaddyPaddy Nihildarnik Gallente H A V O C Minor Threat.	Posted - 2009.02.27 06:14:00 - [540] Originally by: Moonaru Izu Edited by: Moonaru Izu on 26/02/2009 13:07:47 Originally by: Kayl Breinhar Edited by: Kayl Breinhar on 26/02/2009 11:40:03 Contacted Telecity Group myself, they got back to me within 20 minutes and an hour, which is impressive. Turns out the offending hop belongs to PCCW, and it's a router they own. The use of "telecity" in the server address is because the router is housed in one of their datacenters. The reply: "That is a pccw router. I imagine its called telecity because its in one of our sites but if you check out the dns name you'll see pccwbtn.net which should lead you to its owner!" Actually it seems to be owned by a subsidiary of PCCW called BTNAccess. See this website and how the last part of the domain matches the server. http://peering.pccwbtn.net/index.html Also, you can see they are US based (or at least have an office there) and even have a phonenumber and email adresses for technical support. I already wrote an email to the non-US support office but no reply yet. Maybe one of you located in the USA could give these guys a call? Top notch effort on that one. Please one of you US guys get a hold of this company and get the ball rolling. Hell ask em to contact ccp to confirm at least :(

Kappas. Galaxy Punks	Posted - 2009.02.27 12:57:00 - [541] Removing vista and reinstalling xp solved this problem for me, so i'm assuming it's a problem somewhere in vista for a lot of people. __________________
Emrys Ap'Morgravaine Caldari Caercamel Corporate Interdictions The Black Alliance	Posted - 2009.02.27 13:12:00 - [542] Vista User. UK player. Cable connection (none of that ADSL filth) Zero connection problems. Sometimes my connection routes through LL3, sometimes Telia. Beyond some LL3 issues last summer (that everyone and their dog was having) its completely clean and lovely. So inclined to say not Vista, unless your an ssht and cant setup an O/S properly, or do something stupid like installing NVidia ForceWare Ethernet drivers... Em. The above does represent my opinion, my corps opinion and my dogs opinion. Tough. -=-=-=-=- Reformed Carebear. Much bear, zero care. -=-=-=-=-
PaddyPaddy Nihildarnik Gallente H A V O C Minor Threat.	Posted - 2009.02.27 13:27:00 - [543] Originally by: Kappas. Removing vista and reinstalling xp solved this problem for me, so i'm assuming it's a problem somewhere in vista for a lot of people. Quoting someone who has not read a bloody single post beyond the OP.
Johren	Posted - 2009.02.27 15:43:00 - [544] Edited by: Johren on 27/02/2009 15:44:19 Edited by: Johren on 27/02/2009 15:44:01 Little update here. Had the problem once last night and it was when I was getting overconfident about things. I was running missions and started tabbing out to some websites pretty often. Sure enough that did me in. Luckily I had scooped my drones this time before the dreaded socket closed happened. After that, I made sure to stick to the window and even interact regularly - even if it was just browsing the market - and I didn't get booted another time. This isn't terribly new to people, but just one more observation I suppose.
Great Artista Caldari Veto. Veto Corp	Posted - 2009.02.27 21:46:00 - [545] 5 times today, mainly while using 2 clients windowed. Using Vista 32b. _______ ◕◡◕
Hastur DragonTooth Amarr coracao ardente Triumvirate.	Posted - 2009.02.27 22:23:00 - [546] Same thing is occurring for me. Random disconnects numerous times throughout the day. Game just stops responding to input, the troubleshooting button reporting either a "Socket Lost" or "The default interface has no active gateway." Running OsX with the latest mac client. Nothing wrong with the local configuration or network. As others have found, traceroute indicates issues with the boxes right before the Eve servers. Petition sent into CCP, expecting a 'Hi everything is fine. Have a nice day!', form letter response at any moment.
Righteous Gun	Posted - 2009.02.27 22:52:00 - [547] have to admit i only read the summary on page 15 but to me this does not sound like an exe issue but rather a network/isp issue. granted that the network problems might affect the exe in a negative way crashing out the system. over all though, and not disregarding the problem you are having, there is a vast majority on various configurations that have no problem. there doesnt seem to be a common piece of hardware that all people with this problem have in common. the only recurring thread i saw (just skimming) was telecity which i assume is either an isp or a hop on a traceroute. i would investigate further into that direction. and sorry if all this has been mentioned or done before.. like i said .. just skimmed the top.
Jack Coutu	Posted - 2009.02.28 04:27:00 - [548] Edited by: Jack Coutu on 28/02/2009 04:27:43 thanks righteous, taking the time to read was to hard so you pointed the obvious out with a far longer process, posting. Brilliant.
Kexeo Caldari	Posted - 2009.02.28 11:06:00 - [549] Can we get CCP response to this massive thread? Sometimes I get socked so often that I can't stay connected for more than 15 mins.
Lanu 0utbreak	Posted - 2009.02.28 19:25:00 - [550] I've played eve for over 5 years now. Never had this issue since last few weeks. tracert 87.237.38.200 Tracing route to 87.237.38.200 over a maximum of 30 hops *** 2 12 ms 13 ms 13 ms lo1.dr6.d12.xs4all.net [194.109.5.213] 3 12 ms 8 ms 7 ms 0.ge-3-0-0.xr4.1d12.xs4all.net [194.109.7.137] 4 8 ms 9 ms 8 ms 0.so-6-0-0.xr1.tc2.xs4all.net [194.109.5.10] 5 72 ms 201 ms 209 ms TenGE13-2.br02.ams01.pccwbtn.net [195.69.145.37] 6 15 ms * 16 ms telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13.222] 7 16 ms 15 ms 15 ms mailtx.2zxr.com [217.20.44.10] 8 * * * Request timed out. 9 15 ms 14 ms 15 ms 87.237.38.200 ---- ping to the router at hop 6 (63.218.13.222) Ping statistics for 63.218.13.222: Packets: Sent = 221, Received = 63, Lost = 158 (71% loss), Approximate round trip times in milli-seconds: Minimum = 14ms, Maximum = 155ms, Average = 25ms

Gunner The Collective Against ALL Authorities	Posted - 2009.02.28 22:16:00 - [551] Mine is the worst: C:\>tracert 87.237.38.200 Tracing route to 87.237.38.200 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms . [192.168.1.1] 2 7 ms 7 ms 6 ms 10.15.79.1 3 8 ms 7 ms 7 ms p21193.net.upc.nl [212.142.21.193] 4 8 ms 15 ms 6 ms p14232033.net.upc.nl [212.142.32.33] 5 9 ms 15 ms 10 ms nl-ams02a-ra1-ae-1-0.aorta.net [213.46.183.57] 6 8 ms 10 ms 8 ms ams04a-ri1-ge-9-0.aorta.net [213.46.183.62] 7 10 ms 9 ms 10 ms peer1.ams2.telecityredbus.net [195.69.144.113] 8 17 ms 17 ms 25 ms mailtx.2zxr.com [217.20.44.10] 9 18 ms 19 ms 19 ms mailtx.2zxr.com [217.20.44.10] 10 * * * Request timed out. 11 17 ms 19 ms 28 ms 87.237.38.200 Trace complete. 10-20 disconnects a day, all socket closed errors. Needless to say it **es me well off. * 2007.10.06 R.I.P. Hatuk my friend.
Ninusi UbarSarum Amarr SPCS	Posted - 2009.03.01 00:54:00 - [552] Same problem here. Problem appeared a little over a week ago: Tracing route to 87.237.38.200 over a maximum of 30 hops 1 37 ms 100 ms 99 ms dsldevice.lan [192.168.1.254] 2 12 ms 11 ms * lo1.dr4.d12.xs4all.net [194.109.5.227] 3 13 ms 11 ms 11 ms 0.ge-3-2-0.xr3.3d12.xs4all.net [194.109.7.133] 4 12 ms 12 ms 11 ms 0.so-7-0-0.xr1.tc2.xs4all.net [194.109.5.14] 5 12 ms 12 ms 12 ms TenGE13-2.br02.ams01.pccwbtn.net [195.69.145.37] 6 * 103 ms 215 ms telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13.222] 7 20 ms 19 ms 19 ms mailtx.2zxr.com [217.20.44.10] 8 * * * Request timed out. 9 18 ms 19 ms 18 ms 87.237.38.200
Kayl Breinhar GoonFleet GoonSwarm	Posted - 2009.03.01 09:34:00 - [553] This seems to be far more likely for me in the early morning US hours.
PaddyPaddy Nihildarnik Gallente H A V O C Minor Threat.	Posted - 2009.03.01 12:23:00 - [554] Im hoping this gives us something of a response.
Feilamya Minmatar	Posted - 2009.03.01 20:32:00 - [555]
Moonaru Izu Caldari	Posted - 2009.03.01 22:01:00 - [556] Originally by: Ninusi UbarSarum Same problem here. Problem appeared a little over a week ago: Tracing route to 87.237.38.200 over a maximum of 30 hops 1 37 ms 100 ms 99 ms dsldevice.lan [192.168.1.254] 2 12 ms 11 ms * lo1.dr4.d12.xs4all.net [194.109.5.227] 3 13 ms 11 ms 11 ms 0.ge-3-2-0.xr3.3d12.xs4all.net [194.109.7.133] 4 12 ms 12 ms 11 ms 0.so-7-0-0.xr1.tc2.xs4all.net [194.109.5.14] 5 12 ms 12 ms 12 ms TenGE13-2.br02.ams01.pccwbtn.net [195.69.145.37] 6 * 103 ms 215 ms telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13.222] 7 20 ms 19 ms 19 ms mailtx.2zxr.com [217.20.44.10] 8 * * * Request timed out. 9 18 ms 19 ms 18 ms 87.237.38.200 I contacted our mutual ISP (xs4all) and tried to convince them that the route they have active contains a misbehaving router (telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13.222]). Unfortunately their response was..well..far from helpfull. I filed an official complaint on this but no reply yet. It might be worthwhile if you try to send them a mail aswell. hopefully this starts to raise some eyebrows on their side if they get the same complaint twice in a week. To everyone else. In all fairness, this is not CCP's problem. It is your ISP's problem. They have a route active to the CCP server that contains this misbehaving router. I've been talking to other persons (for the dutchies among us, Ziggo clients and Zeelandnets clients) that make use of another route that does NOT contain this router and they have no problem at all!!
Zylithi Caldari Interstellar Association of Alcohol Consumption Terrebellum	Posted - 2009.03.02 00:18:00 - [557] Edited by: Zylithi on 02/03/2009 00:25:25 Ugh, haven't had this problem in forever, but it suddenly started to creep up. Can't even get past character selection. When I CAN log in, chat functions fine, but everything else is useless. The only solution to the problem is to open an OpenVPN tunnel to a proxy in Spain to bypass telecity.. ugh. Anyway, here's my ping plot... Target Name: www.eve-online.com IP: 87.237.39.199 Date/Time: 01/03/2009 7:12:35 PM to 01/03/2009 7:13:09 PM Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 33 0 0.0 1 123 72 [192.168.1.1] 2 32 32 100.0 0 0 0 [-] 3 34 1 2.9 13 167 121 d226-12-178.home.cgocable.net [24.226.12.178] 4 34 1 2.9 25 169 134 ra1ec-pos8-1.il.bigpipeinc.com [64.141.24.9] 5 34 1 2.9 27 240 130 rc2ec-tge0-15-3-0.il.shawcable.net [66.163.65.25] 6 33 1 3.0 137 320 250 peer1.ams2.telecityredbus.net [195.69.144.113] 7 33 2 22.3 129 1764 838 mailtx.2zxr.com [217.20.44.10] 8 33 2 22.9 130 1724 836 mailtx.2zxr.com [217.20.44.10] 9 32 32 100.0 0 0 0 [-] 10 34 2 31.4 126 1588 920 [87.237.39.199] btw, WTF is 2zxr? What I would like to know, is why is it so impossible to automatically switch to TCP if the connection gets bad, like a few other games do? Is it really preferred to use a best-effort transport protocol with nil redundancy as opposed to a guaranteed-effort transport protocol? Why is CCP so cavalier about this? Why do I feel like I'm complaining to a wall? Seriously though, this post has more or less been in the first page of this forum FOR AT LEAST A YEAR. What the ****?
Zylithi Caldari Interstellar Association of Alcohol Consumption Terrebellum	Posted - 2009.03.02 02:57:00 - [558] OK, this is VERY interesting. Across town, on an entire different ISP, EvE is still completely unusable. Even more interesting, is this ping plot. Target Name: www.eve-online.com IP: 87.237.39.199 Date/Time: 01/03/2009 9:50:14 PM to 01/03/2009 9:50:48 PM Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 34 0 0.0 1 86 9 [192.168.2.1] 2 34 0 0.0 4 117 60 speedtouch.lan [192.168.1.254] 3 34 0 0.0 56 172 81 lo-100.erx05.tor.packetflow.ca [206.248.154.105] 4 32 32 100.0 0 0 0 2120.ae0.bdr02.tor.packetflow.ca [69.196.136.66] 5 34 13 38.2 54 286 90 xe-3-1-0-11.tor11.ip.tiscali.net [77.67.68.125] 6 11 7 63.6 166 342 217 xe-0-0-0.lon20.ip.tiscali.net [89.149.186.77] 7 34 26 76.5 146 247 184 telecity-redbus-gw1.ip.tiscali.net [213.200.79.130] 8 32 20 97.2 144 246 173 mailtx.2zxr.com [217.20.44.10] 9 32 32 100.0 0 0 0 [-] 10 32 32 100.0 0 0 0 [-] 11 32 32 100.0 0 0 0 [-] 12 32 32 100.0 0 0 0 [-] 13 32 32 100.0 0 0 0 [-] 14 32 20 99.8 1360 2870 1640 mailtx.2zxr.com [217.20.44.10] 15 32 32 100.0 0 0 0 [-] 16 32 32 100.0 0 0 0 [-] 17 32 32 100.0 0 0 0 [-] 18 32 32 100.0 0 0 0 [-] 19 32 32 100.0 0 0 0 [-] 20 32 32 100.0 0 0 0 [-] 21 34 20 99.8 2140 2945 2523 [87.237.39.199] This looks like some sort of routing loop, and it's been like this for TWO HOURS NOW! How can a network access provider not be capable or tracking down something as simple as a routing loop? CCP, you need to break off your network access with this website-free "2zxr.com" company ASAP. I'd rather route through Japan then South Africa than have this kind of packetloss... 99.8%!
Grall Sek Caldari Eve Defence Force Imperial Republic Of the North	Posted - 2009.03.02 05:04:00 - [559] Telecity its not the only problem, my connection doesnt use telecity router and still i get disconnected alot.
PaddyPaddy Nihildarnik Gallente H A V O C Minor Threat.	Posted - 2009.03.02 09:38:00 - [560] Originally by: Grall Sek Telecity its not the only problem, my connection doesnt use telecity router and still i get disconnected alot. Please post you pingplotter results. It could be that your problem is not related to the one mentioned in this thread.

Izo Alabaster Friendly Neighbourhood Extortion Company	Posted - 2009.03.02 11:11:00 - [561] I'm glad to see I'm not the only one having this problem. It started about a week ago for me. Vista 32 bit. Dual monitors/clients. Both crash at once. "The Socket was closed". It has happened several times as I'm switching between the 2 clients. Tracert shows that my ping goes from 24ms at hop #7 to not reporting anything at all at hop #8, which is telectiy.ge9-9.br02.ldn01.pccwbtn.net, so chalk up another person who's having problems with telecity. Originally by: CCP Nozh Are BS useless in solo combat? The larger ship still has many benefits: * Can fit smaller weapons to fend off smaller targets * More slots allow EW counter measures
Lanu 0utbreak	Posted - 2009.03.02 19:12:00 - [562] Originally by: Zylithi What I would like to know, is why is it so impossible to automatically switch to TCP if the connection gets bad, like a few other games do? Is it really preferred to use a best-effort transport protocol with nil redundancy as opposed to a guaranteed-effort transport protocol? Why is CCP so cavalier about this? Why do I feel like I'm complaining to a wall? I thought eve always used TCP for the client<->server communication? Anyway, also gonna complain to my ISP(xs4all) and see what they say.
Feilamya Minmatar	Posted - 2009.03.02 19:57:00 - [563] Originally by: Zylithi Edited by: Zylithi on 02/03/2009 00:32:39 What I would like to know, is why is it so impossible to automatically switch to TCP if the connection gets bad, like a few other games do? Is it really preferred to use a best-effort transport protocol with nil redundancy as opposed to a guaranteed-effort transport protocol? Why is CCP so cavalier about this? Why do I feel like I'm complaining to a wall? Because TCP solves a few problems and creates a few others, ESPECIALLY when the connection goes bad. If one packet gets stuck and needs to be retransmitted on a TCP connection, all the following packets will be delayed. Think of a traffic jam. Combine that with the crappy (but not as crappy as it used to be, just to be fair) EVE client, which often freezes the UI while waiting for a network response, and imagine how much fun that would be (or is. I don't know how much TCP EVE is actually using...). There is no such thing as a "guaranteed-effort" transport protocol. In fact, if you get a "socket closed" message, then it is most likely a TCP connection that has ****ed up. With UDP, you don't even know when your connection is gone. Also, you can add any amount of reliability and reduncance on top of UDP in your own network protocol without paying the price you pay for TCP's reliability. And CCP have most likely done that if they do use UDP, because otherwise EVE would not be playable at all.
Femerov Minmatar the 58th Wildcards E.Y	Posted - 2009.03.02 22:19:00 - [564] Edited by: Femerov on 02/03/2009 22:24:05 my tracerout Target Name: Eve Online Tranquility server IP: 87.237.38.200 Date/Time: 2-3-2009 23:15:34 1 1 ms 0 ms home.gateway [10.0.0.1] 2 10 ms 9 ms [195.190.249.20] 3 12 ms 11 ms 42.ge-1-1-0.xr3.3d12.xs4all.net [194.109.5.41] 4 11 ms 11 ms 0.so-7-0-0.xr1.tc2.xs4all.net [194.109.5.14] 5 12 ms 12 ms TenGE13-2.br02.ams01.pccwbtn.net [195.69.145.37] 6 18 ms 18 ms telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13.222] 7 19 ms 19 ms mailtx.2zxr.com [217.20.44.10] 8 * * [-] 9 18 ms 19 ms [87.237.38.200] Ping statistics for -t Packets: Sent = 2, Received = 2, Lost = 0 (0,0%) Round Trip Times: Minimum = 18ms, Maximum = 19ms, Average = 18ms getting annoying to get the socket closed now a 10 times a day (. drones aint cheap
Zylithi Caldari Interstellar Association of Alcohol Consumption Terrebellum	Posted - 2009.03.02 23:52:00 - [565] Originally by: Feilamya Originally by: Zylithi Edited by: Zylithi on 02/03/2009 00:32:39 What I would like to know, is why is it so impossible to automatically switch to TCP if the connection gets bad, like a few other games do? Is it really preferred to use a best-effort transport protocol with nil redundancy as opposed to a guaranteed-effort transport protocol? Why is CCP so cavalier about this? Why do I feel like I'm complaining to a wall? Because TCP solves a few problems and creates a few others, ESPECIALLY when the connection goes bad. If one packet gets stuck and needs to be retransmitted on a TCP connection, all the following packets will be delayed. Think of a traffic jam. Combine that with the crappy (but not as crappy as it used to be, just to be fair) EVE client, which often freezes the UI while waiting for a network response, and imagine how much fun that would be (or is. I don't know how much TCP EVE is actually using...). There is no such thing as a "guaranteed-effort" transport protocol. In fact, if you get a "socket closed" message, then it is most likely a TCP connection that has ****ed up. With UDP, you don't even know when your connection is gone. Also, you can add any amount of reliability and reduncance on top of UDP in your own network protocol without paying the price you pay for TCP's reliability. And CCP have most likely done that if they do use UDP, because otherwise EVE would not be playable at all. This may, indeed, be true, however in the event of a failed ACK, the sliding window would reduce to compensate for the packetloss. As for the client freezing upon transmission and receipt, one has to think... does the client freeze upon the failure of a chat message?
Pandors	Posted - 2009.03.03 02:16:00 - [566] This will blow your melon. 2 computers on a router. Computer 1 is Vista. No problems, always connected. Computer 2 is WinXP pro...drops out constantly, socket error, disconnect. Only recently. Tired of this just "showing up". it's obviously a game-related issue rather than the typical ISP blaming. Re-downloading now, but i doubt it'll help. Everything is up to date etc, and Winsockxp didn't do anything.
Halada Caldari Lone Star Joint Venture Wildly Inappropriate.	Posted - 2009.03.03 06:32:00 - [567] Edited by: Halada on 03/03/2009 06:34:30 Connection to server lost Has been happening to me very randomly lately. Tracing route to 87.237.38.200 over a maximum of 30 hops 1 <1 ms 1 ms <1 ms 192.168.0.1 2 7 ms 6 ms 5 ms 10.173.128.1 3 6 ms 7 ms 7 ms 24.200.226.33 4 7 ms 7 ms 7 ms 24.200.237.118 5 7 ms 7 ms 7 ms ia-cnnu-bb04-ge6-1-0.vtl.net [216.113.122.21] 6 7 ms 7 ms 7 ms ia-cnnu-bb04-ge14-0-0-cpe034.vtl.net [216.113.12 2.34] 7 15 ms 17 ms 17 ms 216.113.125.6 8 8 ms 6 ms 8 ms if-2-0-0-29.mcore4.MTT-Montreal.as6453.net [216. 6.115.69] 9 14 ms 14 ms 15 ms Pos-channel1.mcore3.NYY-NewYork.as6453.net [216. 6.81.17] 10 15 ms 15 ms 19 ms if-15-0-0-840.core2.NTO-NewYork.as6453.net [216. 6.81.46] 11 15 ms 16 ms 15 ms Vlan13.icore1.NTO-NewYork.as6453.net [216.6.97.6 ] 12 17 ms 17 ms 17 ms nyk-b5-link.telia.net.73.248.213.in-addr.arpa [2 13.248.73.49] 13 18 ms 17 ms 16 ms nyk-bb1-link.telia.net [80.91.253.101] 14 95 ms 95 ms 95 ms ldn-bb1-link.telia.net [80.91.249.248] 15 96 ms 96 ms 97 ms ldn-b4-link.telia.net [80.91.250.233] 16 105 ms 105 ms 105 ms ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.9 0.90] 17 104 ms 104 ms 105 ms 87.237.38.200 Trace complete. ★ LSJV now recruiting ★
Grayton GoonFleet GoonSwarm	Posted - 2009.03.03 06:52:00 - [568] Okay, it seems like this thread has a few different issues all under one roof. What I'm going to post to confirm is the whole bad router on my ISP's path to the EVE servers. This is not some problem with personal routers or our ISPs. This is a problem with a router on the path to the EVE servers and something that is affecting a significant chunk of the EVE subscriber base. How do I know this? When I lose connection to the game, multiple other people in my alliance lose it at the exact same time. It's a synchronized outage that happens. So please, CCP, please just use the evidence presented in this thread about the owner of the bad router to contact them and try and get them to fix it. At the very least, update us for once instead of letting this near-20 page thread just sit here idle. Your business has a gigantic problem with communication and you need to solve that by at least freaking posting here and saying you're still aware of this even if you are working on it dilligently.
Kayl Breinhar GoonFleet GoonSwarm	Posted - 2009.03.03 06:57:00 - [569] For all the good it'll do, I just wrote this petition: While I'm sure you're well aware of the issues in this thread: http://www.eveonline.com/ingameboard.asp?a=topic&threadID=921650 ...the problem has seemed to get far worse in the past few weeks. I don't know if anyone at CCP has kept apprised of the thread as we haven't had an official reply in weeks, but a few of us suffering from this have narrowed down the failing router's location which is causing us so many disconnects and drops. Please escalate this petition - regular people are not going to succeed in getting a corporate entity to alter a server to make it so people playing EVE don't get dropped. Only a letter from a corporate entity whose business is suffering because of that failure has any chance whatsoever of getting any traction. Failing that, please instruct us how best to set up a proxy as to avoid the troublesome servers so we can continue to play the game without having to risk being dropped. Thank you in advance.
Kyguard Knockaround Guys Inc.	Posted - 2009.03.03 09:06:00 - [570] tracert 87.237.38.200 Tracing route to 87.237.38.200 over a maximum of 30 hops 1 * * * Request timed out. 2 6 ms 6 ms 6 ms 69.63.243.193 3 5 ms 5 ms 9 ms 69.63.249.81 4 17 ms 17 ms 17 ms 66.185.82.118 5 18 ms 19 ms 18 ms ge2-1.br02.chc01.pccwbtn.net [63.218.5.5] 6 108 ms 107 ms 107 ms telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13 .222] 7 106 ms 106 ms 105 ms mailtx.2zxr.com [217.20.44.10] 8 * * * Request timed out. 9 108 ms 107 ms 110 ms 87.237.38.200 Trace complete. Confirming that this problem has indeed increased in occurance in the last two weeks. Thankfully I have not yet lost assets to it. -

Kyguard Knockaround Guys Inc.	Posted - 2009.03.03 09:11:00 - [571] Originally by: PaddyPaddy Nihildarnik After running pingplotter @ 15000 traces or whatever and running trace every 1 seconds I have noticed a definite reduction in crashes. Dont understand the mechanic of it and its not guarenteed solution, merely a bandaid. Still, id highly recommend it to everyone. How did you set this up? -
Muskaos	Posted - 2009.03.03 12:37:00 - [572] Tracing route to 87.237.38.200 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.0.1 2 41 ms 42 ms 37 ms 10.104.128.1 3 39 ms 39 ms 40 ms 210.233.192.211 4 82 ms 83 ms 100 ms 210.233.192.205 5 76 ms 91 ms 82 ms 203.167.52.177 6 * 85 ms 81 ms 61.120.192.179 7 93 ms 84 ms 83 ms 59.128.14.9 8 85 ms 118 ms 84 ms otejbb204.kddnet.ad.jp [118.155.197.130] 9 88 ms 81 ms 83 ms otecbb103.kddnet.ad.jp [59.128.4.170] 10 194 ms 193 ms 206 ms pacbb001.kddnet.ad.jp [203.181.100.222] 11 191 ms 195 ms 198 ms ix-sj1.kddnet.ad.jp [124.211.34.34] 12 185 ms 188 ms 216 ms ae0-9.sjc10.ip.tiscali.net [59.128.0.202] 13 331 ms 329 ms 332 ms xe-0-0-0.lon20.ip.tiscali.net [89.149.186.77] 14 305 ms 303 ms * telecity-redbus-gw1.ip.tiscali.net [213.200.79.130] 15 300 ms * 298 ms mailtx.2zxr.com [217.20.44.10] 16 * * * Request timed out. 17 298 ms 315 ms * 87.237.38.200 18 299 ms 302 ms 308 ms 87.237.38.200 My trouble hop is # 14, consistent packet loss, roughly 25-30 percent. This started last week. I can't fly more than three hops in any direction without dropping connection. Last year, for months, I had this same problem, game seems to loose sync, and I get dropped. I lost two T2 fitted Ravens to this the first time around. That time, like now, a telecity router caused all the issues. Luckily, I spend most of my time doing manufacturing these days, so I haven't lost any assets. However, I can't join my corpmates on corp operations, and that makes me mad. To CCP: This is known as a clue, STOP using telecity as your provider. I'm on a long skill training binge until this stops...
Pan Crastus Anti-Metagaming League	Posted - 2009.03.03 13:33:00 - [573] Since about 20 minutes ago, I am affected by this problem as well (never happened before). ----- Routenverfolgung zu www.eveonline.com [87.237.39.197] nber maximal 30 Abschnitt e: 1 1 ms 1 ms <1 ms unknown [192.168.1.1] 2 15 ms 15 ms 15 ms 192.168.0.1 3 30 ms 29 ms 30 ms XXX censored XXX 4 226 ms 216 ms 15 ms Ge2-3-c1.ix.sil.at [86.59.127.69] 5 * * * Zeitnberschreitung der Anforderung. 6 236 ms * * gi8-4.border65-01.fra1.de.telecity.net [62.209.3 2.17] 7 * * * Zeitnberschreitung der Anforderung. 8 * * * Zeitnberschreitung der Anforderung. 9 * * * Zeitnberschreitung der Anforderung. 10 * 164 ms * 87.237.39.197 11 * 49 ms 49 ms 87.237.39.197 Ablaufverfolgung beendet. Routenverfolgung zu www.eveonline.com [87.237.39.197] nber maximal 30 Abschnitt e: 1 <1 ms <1 ms <1 ms unknown [192.168.1.1] 2 15 ms 17 ms 18 ms 192.168.0.1 3 29 ms 29 ms 29 ms XXX censored XXX 4 30 ms 15 ms 15 ms Ge2-3-c1.ix.sil.at [86.59.127.69] 5 45 ms 30 ms 30 ms decix.telecitygroup.net [80.81.192.103] 6 44 ms 45 ms 32 ms gi8-4.border65-01.fra1.de.telecity.net [62.209.3 2.17] 7 62 ms 48 ms 48 ms mailtx.2zxr.com [217.20.44.10] 8 * * * Zeitnberschreitung der Anforderung. 9 48 ms 47 ms 49 ms 87.237.39.197 Ablaufverfolgung beendet. ----- One of CCP's routers or immediate uplink providers is crap. Also, this "2zxr.com" is a bit odd, since its DNS records are lacking - mailtx.2zxr.com does not resolve and "whois 2zxr.com" does not seem to give any results either (http://whois.domaintools.com/2zxr.com works but it's unclear how old this is). How to PVP: 1. buy ISK with GTCs, 2. fit cloak, learn aggro mechanics, 3. buy second account for metagaming
ADN	Posted - 2009.03.03 14:56:00 - [574] Hello, i got the same problem with 4 computers and i tryed few method for resolve my issue and nothing work . update window/update driver/update routeur & tryed another routeur / re-install client /i tryed classic and prenium client / i cleared my cache / finally i scanned all my conuters for any virus trojan ect..ect... and nothing all is clean . i am mad be disconnected like that in mining op .. in 3 years i never see this kind of problem . cya
Agulas Tertius	Posted - 2009.03.03 17:54:00 - [575] Exactly the same for me. I'm running Vista on a Dell XPS M1730 that's all up to date. I'm finding it hellish to log on - keeps freezing out anywhere betwixt entering my password and entering the game, and when I DO finally get into the game, the socket boots me soon after. Maximum I can stay in-game is about 15 minutes, and generally it's much shorter than that. I run 2 accounts, both are affected, and none of my other programs have any problems. Seriously, CCP, this needs sorted pronto.
Allen Ramses Caldari Typo Corp	Posted - 2009.03.03 18:31:00 - [576] I did some research on the subject, and I found out a few things. 1. The IP with the DNS of mailtx.2zxr.com belongs to telecity group. It was formerly a mass email daemon provider. When telecity took it over as a routing IP, the master DNS providers apparently never updated their domain assignments. 2. Telecity hosts the backbone for several datacenters. Changing primary ISPs is not an option. 3. The place where all the packet data is caught up appears to be the gateways for telecity. 4. All of these gateways are located in the London Internet Exchange (LINX). Following the above logic, there are two possible explanations. First possibility is that telecity routers or TQ's nodes have improperly configured packet sizes, causing packet fragmentation or packet shaping at the gateways. The second possibility is that there is a resource allocation or line quality problem between LINX and surrounding tier 1 networks. ____________________ CCP: Catering to the cowards of a cold, harsh universe since November, 2006.
Cyclicus Remba Gallente Black Aces	Posted - 2009.03.03 20:07:00 - [577] Face it, fellas. It just ain't happening. CCP's not going to do a thing.
Xzorsh TheConqueror	Posted - 2009.03.03 21:37:00 - [578] Wow, I just got three socket errors in the past 15 minutes... this is a new one.
shifty one	Posted - 2009.03.04 04:12:00 - [579] I'm getting a 20-40 % packet loss. also, every time I put in a patition I get different instructions for ping plotter, none of the gms I've talked to have a standard settings for instructions on what they want. this is a known issue, the hop telecity-redbus-gw1.ip.tiscali.net belongs to the isp that ccp is using, if the game keeps dropping theres no point playing, I just put in my 3rd petition. with every petition I've put in I get no feed back on the issue even though I've uploaded the pingplotter file giving proof of the packet loss, all I've gotten is to change ping plotter to a different setting, every setting I've changed it to still shows that isp hop as having a massive packet loss, I've asked that they please stop giving me the run around and just get the issue fixed. guess we'll see if they care enough to fix it..........
sSp1r1t Amarr	Posted - 2009.03.04 09:08:00 - [580] Same here.D/C all the time...

Infininte escher Gallente Aliastra	Posted - 2009.03.04 12:13:00 - [581] Im guessing there not going to do anything about this till the new patch is out all we can do is wait and see atleast i haven't lost a ship because of this yet
Ansella	Posted - 2009.03.04 12:18:00 - [582] telecity-redbus-gw1.ip.tiscali.net I put your problem in bold for you. Tiscali haven't invested ANYTHING in their UK network for 3+ years and have been trying to sell their UK ISP business for even longer.
ADN	Posted - 2009.03.04 13:30:00 - [583] PingPlotter 2009-03-04 07:53:06 IP: 87.237.38.200 17 packets Lost there+ 216.6.97.6 Vlan13.icore1.NTO-NewYork.as6453.nt i lost my packets always there in 3 scans with 5hours intervalle
BunnyMaster	Posted - 2009.03.04 19:37:00 - [584] This error has happened to me on TWO seperate networks im rather afraid to even leave the station and do missions, im not going to lose a ship worth 400m because my socket has closed, most of the time for me it happens before i even undock when im going through assets or contracts, most of the time they wont even load and i get booted. I dont even get a chance to make it out of the station most of the time, needless to say I'd rather not play if im going to lose a ship and not have it reimbursed to me. Tracing route to 87.237.38.200 over a maximum of 30 hops 3 9 ms 9 ms 8 ms 653227hfc154.tampabay.res.rr.com [65.32.27.154] 4 8 ms 11 ms 10 ms ge2-2-0.tampfledc-rtr4.tampflrdc.rr.com [65.32.13.66] 5 33 ms 34 ms 33 ms ge-2-1-0.cr0.dfw10.tbone.rr.com [66.109.6.106] 6 33 ms 33 ms 32 ms ae-1-0.pr0.dfw10.tbone.rr.com [66.109.6.179] 7 33 ms 33 ms 31 ms dls-bb1-link.telia.net [213.248.89.197] 8 101 ms 65 ms 66 ms atl-bb1-link.telia.net [213.248.80.145] 9 64 ms 67 ms 65 ms ash-bb1-link.telia.net [80.91.251.85] 10 141 ms 146 ms 140 ms ldn-bb1-link.telia.net [80.91.251.206] 11 144 ms 273 ms 141 ms ldn-b4-link.telia.net [80.91.249.132] 12 144 ms 142 ms 149 ms ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90] 13 143 ms 142 ms 141 ms 87.237.38.200 3 13 ms 9 ms 10 ms 653227hfc154.tampabay.res.rr.com [65.32.27.154] 4 9 ms 9 ms 9 ms ge2-2-0.tampfledc-rtr4.tampflrdc.rr.com [65.32.13.66] 5 33 ms 37 ms 36 ms ge-2-1-0.cr0.dfw10.tbone.rr.com [66.109.6.106] 6 35 ms 34 ms 32 ms ae-1-0.pr0.dfw10.tbone.rr.com [66.109.6.179] 7 33 ms 35 ms 32 ms dls-bb1-link.telia.net [213.248.89.197] 8 65 ms 65 ms 65 ms atl-bb1-link.telia.net [213.248.80.145] 9 66 ms 65 ms 65 ms ash-bb1-link.telia.net [80.91.251.85] 10 142 ms 140 ms 140 ms ldn-bb1-link.telia.net [213.248.65.97] 11 141 ms 152 ms 140 ms ldn-b4-link.telia.net [80.91.249.132] 12 143 ms 145 ms 142 ms ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90] 13 140 ms 141 ms 142 ms 87.237.38.200 3 7 ms 10 ms 7 ms 653227hfc154.tampabay.res.rr.com [65.32.27.154] 4 9 ms 18 ms 9 ms ge2-2-0.tampfledc-rtr4.tampflrdc.rr.com [65.32.13.66] 5 33 ms 33 ms 33 ms ge-2-1-0.cr0.dfw10.tbone.rr.com [66.109.6.106] 6 35 ms 34 ms 33 ms ae-1-0.pr0.dfw10.tbone.rr.com [66.109.6.179] 7 35 ms 34 ms 33 ms dls-bb1-link.telia.net [213.248.89.197] 8 81 ms 75 ms 65 ms atl-bb1-link.telia.net [213.248.80.145] 9 65 ms 69 ms 65 ms ash-bb1-link.telia.net [80.91.251.85] 10 141 ms 139 ms 142 ms ldn-bb1-link.telia.net [80.91.251.206] 11 141 ms 142 ms 141 ms ldn-b4-link.telia.net [80.91.251.17] 12 142 ms 141 ms 143 ms ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90] 13 140 ms 141 ms 141 ms 87.237.38.200
BunnyMaster	Posted - 2009.03.04 19:44:00 - [585] This is so goddam annoying, I now cannot play at all, im lucky if i can stay logged in for more than a few minutes as soon as i interact with the game, im booted. Thanks for all your help CCP o/
Hastur DragonTooth Amarr coracao ardente Triumvirate.	Posted - 2009.03.04 22:15:00 - [586] Originally by: ADN 17 packets Lost there+ 216.6.97.6 Vlan13.icore1.NTO-NewYork.as6453.nt That's a bit different than the problem the rest of us are encountering. 17 packets dropped over the course of 5 hours is just the internet being the internet. A majority of us are encountering erratic behavior with the machine directly before the Eve servers themselves. A machine operated by the ISP CCP is using in London. Not just a few packets here and there, but the machine losing it's mind on a regular basis. It's a pretty sad state of affairs that this has been going on for 3 months and not a hint of a response from CCP. I think though I know why. Here's a photo of the CCP Operations Scrum team leaders.
Muskaos	Posted - 2009.03.05 09:27:00 - [587] Edited by: Muskaos on 05/03/2009 09:27:18 My routing changed today, one less hop, that mailtx router is gone, replaced with yet another telecity router, and that IP that was filtering 100% of inbound packets is gone, too.
Kayl Breinhar GoonFleet GoonSwarm	Posted - 2009.03.05 10:25:00 - [588] Edited by: Kayl Breinhar on 05/03/2009 10:25:12 Cleaner route for me as well (no mailtx server). Only one asterisk at telecity.ge9-9.br02.ldn01.pccwbtn.net (63.218.13.222). There is now a new hop where before was a dead end: ipt-ccp-games-i-as35834.lon3.telecity.net (217.20.44.138). I'm hoping this is the "fix," but it'd be nice if someone official came out and acknowledged the problem.
ThrashPower Gallente Black Rainbow Knights Unity Thru Aggression.	Posted - 2009.03.05 13:18:00 - [589] After downtime today I've disconnected every single time I've docked at station (10+ times). Only had a handful of disconnects the last few days. (socket closed). Black Rainbow Knights Killboard
Draklan Kreno	Posted - 2009.03.05 17:36:00 - [590] http://www.eveonline.com/ingameboard.asp?a=topic&threadID=735646 Just another problem from earlyer last year. Its always our computer problems, ISP problems, etc, never CCP problem. The only weird thing is that it only happens with EVE, i wonder why?

Hastur DragonTooth Amarr coracao ardente Triumvirate.	Posted - 2009.03.05 20:11:00 - [591] Originally by: Kayl Breinhar There is now a new hop where before was a dead end: ipt-ccp-games-i-as35834.lon3.telecity.net (217.20.44.138). I'm hoping this is the "fix," but it'd be nice if someone official came out and acknowledged the problem. I have that new machine in my route as well and it appears to be stable. However there's also another Telescruby router two hops before it at 85.90.226.205 that's dropping 20% of it's packets. I'm hoping it doesn't take another 3 months before CCP can get them to fix that one as well. Anyone else get the feeling that telecity buys all it's hardware off of e-bay or steals them from corporate trash dumpsters?
Allen Ramses Caldari Typo Corp	Posted - 2009.03.05 22:56:00 - [592] FFS. The problem was NEVER telecity. The problem is the outlying gateways routing INTO telecity. I seriously doubt that the host of one of the largest datacenters is to blame when it's their ISPs that are losing packets. Since Telecity re-routed all of their tables to try and eliminate any possible machines in their control, and the same problems persist, it places LINX as the most likely culprit. ____________________ CCP: Catering to the cowards of a cold, harsh universe since November, 2006.
Cyclicus Remba Gallente Black Aces	Posted - 2009.03.05 23:40:00 - [593] Yeah, I've noticed something different in the route today as well. Quote: 4,P9-0-0.LCR-01.BLTMMD.verizon-gni.net,130.81.27.139 5, -------------- ,130.81.28.84 6, -------------- ,130.81.17.197 7, -------------- ,130.81.14.22 8,telecity.ge9-9.br02.ldn01.pccwbtn.net,63.218.13.222 9,532-dist65-01.lon3.telecity.net,217.20.44.226 10,ipt-ccp-games-1-as35834.lon3.telecity.net,217.20.44.138 11, -------------- ,87.237.38.200 Still getting lost packets in the 50%-75% range at the pccwbtn hop, but at least the 10 hop is no longer a 100% wall of fail. We'll see how it does tonight.
Allen Ramses Caldari Typo Corp	Posted - 2009.03.06 05:33:00 - [594] Originally by: Cyclicus Remba but at least the 10 hop is no longer a 100% wall of fail. You do realize some routers are configured not to respond to ICMP packets, right? Anyway, blame LINX. ____________________ CCP: Catering to the cowards of a cold, harsh universe since November, 2006.
Yoshitaka Moromuo Washington Mutual Ishuk-Raata Enforcement Directive	Posted - 2009.03.06 05:39:00 - [595] Edited by: Yo**aka Moromuo on 06/03/2009 05:39:42 Target Name: N/A IP: 87.237.38.200 Date/Time: 3/5/2009 7:37:05 PM to 3/5/2009 7:37:23 PM 1 1 ms 0 ms 0 ms 1 ms 1 ms 0 ms 0 ms 0 ms [192.168.2.1] 2 87 ms 24 ms 27 ms 27 ms 22 ms 22 ms 24 ms 44 ms 64-13-36-2.hon.clearwire-dns.net [64.13.36.2] 3 56 ms 26 ms 74 ms 23 ms 29 ms 41 ms 23 ms 54 ms 64-128-3-161.static.twtelecom.net [64.128.3.161] 4 80 ms 89 ms 71 ms 78 ms 82 ms 79 ms 78 ms 78 ms lsag-peer-02-so-0-0-0.twtelecom.net [66.192.251.27] 5 147 ms 155 ms 148 ms 144 ms 151 ms 194 ms 192 ms 172 ms nyk-bb1-link.telia.net [80.91.252.226] 6 219 ms 218 ms 296 ms 216 ms 244 ms 215 ms 216 ms 217 ms ldn-bb1-link.telia.net [80.91.249.248] 7 237 ms 220 ms 218 ms 216 ms 224 ms 216 ms 313 ms 252 ms ldn-b4-link.telia.net [80.91.251.17] 8 217 ms 391 ms 224 ms 216 ms 216 ms 233 ms 244 ms 221 ms ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90] 9 230 ms 217 ms 217 ms 216 ms 218 ms 230 ms 220 ms 217 ms [87.237.38.200] Ping statistics for 87.237.38.200 Packets: Sent = 8, Received = 8, Lost = 0 (0.0%) Round Trip Times: Minimum = 216ms, Maximum = 230ms, Average = 220ms I know, nothing odd in this pingplot, but so far tonight, I've had two socket closures within about ten minutes of each other. This is the same route I'm usually stuck with - goes through TW Telecom and then what seems to be TeliaSonera. Anyone else from the States having problems with this or a similar route?
Cyclicus Remba Gallente Black Aces	Posted - 2009.03.06 10:13:00 - [596] Originally by: Allen Ramses Originally by: Cyclicus Remba but at least the 10 hop is no longer a 100% wall of fail. You do realize some routers are configured not to respond to ICMP packets, right? Anyway, blame LINX. I blame you.
Mr Smeth	Posted - 2009.03.06 13:09:00 - [597] well now this is interesting. After 2+ years here whithout a problem I all of a sudden have a connection issue. While I supply proof that this is not an issue with my network or ISP and (stupidly) tell CCP that I was able to connect from another provider (giving them the route) they come back and tell me that this is not their issue there is nothing they are going to fix. So goodbye loyal customer. unless people start hitting them in the pocketbook this is not going to get fixed.
PaddyPaddy Nihildarnik Gallente H A V O C Minor Threat.	Posted - 2009.03.06 16:28:00 - [598] Originally by: Kyguard Originally by: PaddyPaddy Nihildarnik After running pingplotter @ 15000 traces or whatever and running trace every 1 seconds I have noticed a definite reduction in crashes. Dont understand the mechanic of it and its not guarenteed solution, merely a bandaid. Still, id highly recommend it to everyone. How did you set this up? Its fairly easy. 1) Open Pingplotter 2) In the bottom Left there are several value boxes under the heading "samples" 3) Change "# of times to trace" to a high number, like 15000. This means literally how many times ping plotter will "ping" whatever addy you put into it to trace. 4)Change "trace interval" to 1 sec. This means that pingplotter will "ping" every second. 5) Type in eve server addy ( 87.237.38.200) 6) Hit trace and leave running in the background. More info on page 4 or 5 I think where a GM links the pingplotter website. If you are having this issue then as stated, this may/may not bandaid it for the time being.
Agent Unknown Caldari	Posted - 2009.03.06 20:19:00 - [599] 1 <1 ms <1 ms <1 ms 10.10.32.1 2 1 ms <1 ms <1 ms 10.10.99.1 3 4 ms 4 ms 4 ms 1.45.252.66.static.midmaine.com [66.252.45.1] 4 1 ms 2 ms 2 ms 177.43.252.66.static.midmaine.com [66.252.43.177 ] 5 2 ms 1 ms 1 ms 145.43.252.66.static.midmaine.com [66.252.43.145 ] 6 7 ms 2 ms 10 ms 66-252-33-73.da.midmaine.com [66.252.33.73] 7 5 ms 2 ms 4 ms 66-252-32-157.da.midmaine.com [66.252.32.157] 8 9 ms 7 ms 8 ms 12.88.15.181 9 18 ms 13 ms 13 ms cr1.cb1ma.ip.att.net [12.122.145.2] 10 15 ms 15 ms 15 ms cr2.n54ny.ip.att.net [12.122.31.125] 11 15 ms 25 ms 21 ms ggr4.n54ny.ip.att.net [12.122.130.37] 12 18 ms 14 ms 13 ms 192.205.34.54 13 32 ms 15 ms 15 ms nyk-bb1-link.telia.net [80.91.248.141] 14 93 ms 90 ms 92 ms ldn-bb1-link.telia.net [80.91.248.202] 15 94 ms 91 ms 94 ms ldn-b4-link.telia.net [80.91.249.78] 16 93 ms 111 ms 91 ms ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.9 0.90] 17 91 ms 94 ms 89 ms 87.237.38.200 Trace complete. Look at the lag spike from 13-17....~15 ms to almost 100 in one hop? That doesn't seem right. Looks like a backbone issue to me... Of course, this is on a 24mbit network from my college, so the low latency is expected, but those jumps are odd. Strangely enough, I've had 0 connection issues so far. ----------------------------------- "What can go wrong, will go wrong."
Allen Ramses Caldari Typo Corp	Posted - 2009.03.06 20:31:00 - [600] Originally by: Agent Unknown Look at the lag spike from 13-17....~15 ms to almost 100 in one hop? That doesn't seem right. Looks like a backbone issue to me... ~15ms to almost 100 in one hop? That doesn't seem right. Looks like the route is taking an unexpected detour from New York to London. It's not like that kind of dist... Oh, wait. ____________________ CCP: Catering to the cowards of a cold, harsh universe since November, 2006.

Miles Apart	Posted - 2009.03.06 22:17:00 - [601] Sorry to disappoint you ping-posting people, but packet loss, even 100% does not necessarily signify a problem. I have a rock solid connection to Eve that never CTDs or anything. Just out of interest, I ran PingPlotter and got the following: Target Name: N/A IP: 87.237.38.200 Date/Time: 06/03/2009 21:23:05 to 06/03/2009 21:26:36 Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 85 0 0.0 0 21 0 . [192.168.2.1] 2 85 0 0.0 31 2005 88 ge0-1.lns2-c12.telh.planet.net.uk [62.25.196.137] 3 85 3 3.5 31 199 38 ge2-1.pbr-1.telh.as5388.net [62.25.196.130] 4 85 5 5.9 32 424 81 pos1-0.ber-1.the.as5388.net [195.92.55.160] 5 85 4 4.7 32 207 40 linx1.telecityredbus.net [195.66.226.82] 6 85 3 3.5 32 225 45 [85.90.226.209] 7 85 3 3.5 33 273 44 531-dist65-02.lon3.telecity.net [217.20.44.222] 8 84 84 100.0 0 0 0 [-] 9 85 0 0.0 32 242 41 [87.237.38.200] As you can see, I am getting 100% loss from the 8th hop, the same that is supposedly causing problems. So I wouldnt get too carried away with what you see from traceroute/PingPlotter....
Allen Ramses Caldari Typo Corp	Posted - 2009.03.07 00:07:00 - [602] Edited by: Allen Ramses on 07/03/2009 00:08:57 Originally by: Miles Apart As you can see, I am getting 100% loss from the 8th hop, the same that is supposedly causing problems. So I wouldnt get too carried away with what you see from traceroute/PingPlotter.... Please don't use a router configured not to respond to ICMP as an argument to taking a very congested router (25% - 60% ICMP loss) with a grain of salt. EDIT: What I am saying is a router ignoring ICMP is one thing, a router unable to process ICMP is something completely different. ____________________ CCP: Catering to the cowards of a cold, harsh universe since November, 2006.
Endovior Gallente Taggart Transdimensional Virtue of Selfishness	Posted - 2009.03.07 13:18:00 - [603] Don't know if this will help... but I've been having this issue, and just fixed it, by switching my network over to OpenDNS. Just offhand, I'd assume that this is because OpenDNS routes around the crappier servers... that's half the point of OpenDNS, after all. Your mileage may vary, of course; but it's another thing to try, for all those who've 'tried everything'.
Grall Sek Caldari CREO Technologies	Posted - 2009.03.07 20:58:00 - [604] Doesnt do any good to me, still getting disconnects
Allen Ramses Caldari Typo Corp	Posted - 2009.03.07 22:03:00 - [605] OpenDNS is exactly what the name implies. An Open Domain Name Service. Since domain resolution is only IP name assignment, it should not affect the route in any way. Sorry, but this is snake oil. If you are no longer getting disconnects, this is not why. ____________________ CCP: Catering to the cowards of a cold, harsh universe since November, 2006.
Agent Unknown Caldari	Posted - 2009.03.08 00:00:00 - [606] Originally by: Allen Ramses Originally by: Agent Unknown Look at the lag spike from 13-17....~15 ms to almost 100 in one hop? That doesn't seem right. Looks like a backbone issue to me... ~15ms to almost 100 in one hop? That doesn't seem right. Looks like the route is taking an unexpected detour from New York to London. It's not like that kind of dist... Oh, wait. Eh heh...you know, I didn't see that there ----------------------------------- "What can go wrong, will go wrong."
Johan Civire	Posted - 2009.03.08 05:49:00 - [607] I dont have problems however i dont use any router between internet and local. I have only random memmory overload. More like leak mem. However when i put vertual mem on no problems. Some day i will hunt you!
Lanu 0utbreak	Posted - 2009.03.08 19:30:00 - [608] Edited by: Lanu on 08/03/2009 19:30:12 Looks like the route my traffic to the tranquility server uses changed. Old route with socket closed issues= 2 12 ms 13 ms 13 ms lo1.dr6.d12.xs4all.net [194.109.5.213] 3 12 ms 8 ms 7 ms 0.ge-3-0-0.xr4.1d12.xs4all.net [194.109.7.137] 4 8 ms 9 ms 8 ms 0.so-6-0-0.xr1.tc2.xs4all.net [194.109.5.10] 5 72 ms 201 ms 209 ms TenGE13-2.br02.ams01.pccwbtn.net [195.69.145.37] 6 15 ms * 16 ms telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13.222] 7 16 ms 15 ms 15 ms mailtx.2zxr.com [217.20.44.10] 8 * * * Request timed out. 9 15 ms 14 ms 15 ms 87.237.38.200 new route without socket closed issues = 2 8 ms 8 ms 8 ms lo1.dr6.d12.xs4all.net [194.109.5.213] 3 8 ms 53 ms 10 ms 0.ge-3-0-0.xr4.1d12.xs4all.net [194.109.7.137] 4 9 ms 9 ms 8 ms 0.so-6-0-0.xr1.tc2.xs4all.net [194.109.5.10] 5 14 ms 15 ms 15 ms ams-001.interoute.net [195.69.144.81] 6 20 ms 20 ms 20 ms ae1-0.lon-001-score-1-re0.interoute.net [84.233.190.58] 7 21 ms * 21 ms 89.202.226.26 8 38 ms 207 ms 34 ms 531-dist65-02.lon3.telecity.net [217.20.44.222] 9 * * * Request timed out. 10 22 ms 20 ms 20 ms 87.237.38.200 One of the 'problem routers' at hop 6 of the old route (telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13.222]) is no longer on the route with my new route. So hopefully this solved the issue (or at least.. my issue).
ShigekiShota	Posted - 2009.03.09 03:35:00 - [609] Instead of random socket close at times, i got audio error as well =(
Zylithi Caldari Interstellar Association of Alcohol Consumption Terrebellum	Posted - 2009.03.09 14:01:00 - [610] Edited by: Zylithi on 09/03/2009 14:02:51 1 30 ms 2 ms 2 ms 192.168.2.1 2 78 ms 97 ms 99 ms speedtouch.lan [192.168.1.254] 3 123 ms 135 ms 133 ms lo-100.erx04.tor.packetflow.ca [206.248.154.103] 4 109 ms 92 ms 120 ms 2130.ae0.bdr01.tor.packetflow.ca [69.196.136.97] 5 97 ms 135 ms 77 ms 65.39.198.249 6 87 ms 75 ms 121 ms oc48-po3-0.mtl-bvh-cor-1.peer1.net [216.187.114. 198] 7 139 ms 133 ms 120 ms 10ge.xe-0-0-0.mtl-bvh-cor-1.peer1.net [216.187.1 15.85] 8 80 ms 75 ms 102 ms oc192.xe-4-0-0.nyc-telx-dis-1.peer1.net [216.187 .115.54] 9 274 ms 233 ms 213 ms oc48-so2-0-0.ldn-teleh-dis-1.peer1.net [216.187. 115.226] 10 205 ms 333 ms 244 ms linx1.telecityredbus.net [195.66.226.82] 11 227 ms 226 ms 203 ms 85.90.226.209 12 189 ms 206 ms 239 ms 531-dist65-02.lon3.telecity.net [217.20.44.222] 13 * * * Request timed out. 14 232 ms 225 ms 190 ms 87.237.39.199 Trace complete. Day 37 of the nefarious Socket Closed message. Called my ISP, and after further investigation, they think the issue is with Bell Canadas rediculous throttling practice (Bell Canada is more or less a peering provider in canada, as my ISP buys bandwidth from them. There's no other competing company that provides DSL that doesn't go through Bell.) Confirmed this while running a speed test. Bell is throttling my connection down to 30 KB/sec when eve is running, causing over 90% packetloss on EVERYTHING. What this means, is probably 40% of potential canadian users are now entirely blocked from playing eve. Perhaps they will be releasing a competing product soon! They already did it with the bell video store. Fighters 5 finished today. However, it doesn't matter. For those of you who say "gawd just switch ISP, noob" yeah... only DSL is available in my area.

Lanu 0utbreak	Posted - 2009.03.09 16:20:00 - [611] That really sucks for you Zylithi . Seems that a lot of the people with the socket closed issue are in fact having network issues beyond their control. Lots of ISP/routing trouble.
Zylithi Caldari Interstellar Association of Alcohol Consumption Terrebellum	Posted - 2009.03.09 21:11:00 - [612] Edited by: Zylithi on 09/03/2009 21:11:09 Alright, I made a post on the TekSavvy forums, which is one of the larger ISPs losing business because of Bell's throttling practices. Already had several replies... hopefully, we can take "politely ask" bell to stop throttling a game! http://www.dslreports.com/forum/teksavvy A little off topic, but I would ALSO advise ANY user of DSL service in Canada to head over to this forum.
6Bagheera9 Slacker Industries The Boat Violencing Initiative	Posted - 2009.03.11 16:59:00 - [613] RAGE!!!
Taguchi Hiroko 0utbreak KrautbreaK	Posted - 2009.03.11 20:36:00 - [614] Was better after yesterday's patch, but this evening it started again. Getting socket closed 3-4 times in an hour, very annoying. ------------------------------------------------------------------------------------
Bozwick Gallente PROGENITOR CORPORATION	Posted - 2009.03.11 21:04:00 - [615] I havent been able to log in at all in almost a week due to "the connection to the server was closed". I've been playing for 3 years but why pay if you can't play?
Amarretto Christ Amarr Scarlet Clover	Posted - 2009.03.12 01:01:00 - [616] Edited by: Amarretto Christ on 12/03/2009 01:03:57 None of the "fixes" worked for me so I am canceling my subscription until I see CCP's attempt to rectify and cure. That is the only way a business will get the point people, cancel enough subscriptions and they'll be begging us to come back. $4.99 a month is what I'd pay for what I am getting right now, so take note CCP, if you want me back fix our game or lower your price for packeteers. By the way this problem is a few months old, and we have seen two half-assed suggestions from CCP. Would you keep sending a check to someone that practically laughs in your face? I am no sap, the rest of you may be, but I have pride.
Grall Sek Caldari CREO Technologies	Posted - 2009.03.12 01:59:00 - [617] Very true Amarreto. I tried everything and nothing solves the problem. My pingplotter gives only 1 hop with 20% packet loss, i dont think thats enough to make enough damage to make my game unplayable. Its no ones fault here but yours CCP and now that we tried everything dont you think its time for you to fix it
Kayl Breinhar GoonFleet GoonSwarm	Posted - 2009.03.12 09:05:00 - [618] This just happened again. It was "fixed" for me for several days, and just happened again, conveniently right after my petition was closed.
Kyguard Knockaround Guys Inc.	Posted - 2009.03.12 20:39:00 - [619] This is happening again. I cannot stay on for a period of longer than 5 minutes. One account goes down, then the other 5 minutes later. -
Zylithi Caldari Interstellar Association of Alcohol Consumption Terrebellum	Posted - 2009.03.12 22:20:00 - [620] Unable to play due to an issue that has been outstanding for one year. I've HAD it, who wants my stuff? I'm going to go play WoW.

xSantoSx Steel Battalion Circle-Of-Two	Posted - 2009.03.12 22:29:00 - [621] same problem here ever since the patch
u8cappy	Posted - 2009.03.12 22:35:00 - [622] Iv only been playing for just over a month, but since this new patch came out i am rarely able to stay on for more than 10 minutes, if i dont get kicked it just hangs for a few minutes and crap jumps around to catch up... NEVER had a problem untill the patch came out.
CHAOS100 Widowmakers	Posted - 2009.03.12 22:40:00 - [623] I logged in today and probed a wormhole and entered it. Then client went unresponsive and 'socket closed'. Then I logged back in and managed to recover my probes, then I tried to warp back to the entrance, and then, socket closed. Then I logged in for the 3rd time to warp gate to the gate and jumped out of the wormhole. Then I decided I had enough connection pvp and ctrl-q'd. Must be my ISP's fault of course. --------------
Kiaranselee	Posted - 2009.03.12 23:02:00 - [624] Also, since apo patch game got extremly laggy. even when alone in the solar system. and NO, it has nothing to do with my connection, tested that and my whole corp has the same issues.
Mustacho	Posted - 2009.03.12 23:17:00 - [625] This is happening to me as well, sometimes I get kicked off again in less than 20 seconds, the game is unplayable right now.
Jilal Mubaru Gallente Spawns of Thanatos	Posted - 2009.03.12 23:52:00 - [626] Edited by: Jilal Mubaru on 12/03/2009 23:53:51 I'd have to agree with previous posts, the problem appears to be Telecity routers in London, not local ISP traffic shaping etc. Either due to congestion (patch download anyone??), or other configuration problems. In my case, between hops 7-8 (normal latency is ~140ms from toronto->eve). Tested from my work network, which takes a different path, with 0 issues and normal latency. Luckily I can VPN to work to get around the problem personally. Hopefully CCP will drop telecity as a BGP peer for at least the short term, which would in theory solve peoples current issues. Im sure CCP employs a network engineer that would easily be able to see the problem if they look close enough. C:\Documents and Settings\XXXXXX>tracert eve-online.com Tracing route to eve-online.com [87.237.39.199] over a maximum of 30 hops: 1 9 ms 1 ms 2 ms 192.168.1.1 2 9 ms 12 ms 9 ms 10.229.100.1 3 8 ms 25 ms 7 ms 69.63.243.162 4 16 ms 19 ms 8 ms 69.63.249.62 5 23 ms 28 ms 23 ms 66.185.83.62 6 22 ms 23 ms 23 ms ge10-14.br02.ash01.pccwbtn.net [63.218.94.117] 7 115 ms * 114 ms telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13 .222] 8 278 ms 281 ms 279 ms 532-dist65-01.lon3.telecity.net [217.20.44.226] 9 264 ms 258 ms 243 ms ipt-ccp-games-1-as35834.lon3.telecity.net [217.2 0.44.138] 10 282 ms 279 ms 275 ms 87.237.39.199 Trace complete.
Halphas Solar Wings Industry	Posted - 2009.03.13 09:28:00 - [627] A little update. Pingplotter shows nothing expect some 80% packet loss near the end. Few weeks ago it was 100%. The problem is still here. I can run 1 account almost withouth any problem, as far as I don't go afk. With 2 clients on the same computer, I have constant socket loss... So nothing you, consider this post as a free bump...
Kayl Breinhar GoonFleet GoonSwarm	Posted - 2009.03.13 09:50:00 - [628] CCP, get CCP Atlanta to help you on this. Obviously when you try to diagnose the problem, you're not going through the troubled routers. Get Atlanta to run a series of "official" ping series and find the problem. Also, this was pretty much "fixed" for me, at least, before the patch. Are you certain all the new information the new content requires isn't piping more water through a pipe that barely could accommodate the original amount? You added a lot more information that each system and thus each client has to keep track of. For all we know when jumping into a system there could be x amount of wormholes in it that we'll never use, all of them creating more information that increases the total amount of information that needs to be sent, received, and then processed repeatedly at both ends, leading to a situation where individualized sockets could be dropped and I post a :words: thread like this here. This is endangering subscribers, it is endangering personal assets which total in the billions in funny money, and in case you're not apprised of certain people within the Goonswarm hierarchy, Grayton is one of our lead logistics guys - this unresolved issue that you seem to not want to acknowledge anymore since it's not technically "your problem" (since it's outside the main servers) is endangering whole alliances. But, given our size, we have redundancy. When people like Grayton complain that he can't hold a steady connection for five minutes, there are other people with inexplicably more solid connections who shrug and make up the slack. But what about the smaller corps and alliances who have one person to do their alliance-level logistics who can't stay online long enough to make sure their towers stay fueled or lose a jump freighter because to them THEIR screen looked clear for 3-4 minutes before the client decided to tell him it had dropped? Please fix this. Or at the very least tell us we haven't been doing your own job for you in vain for the past 21 pages with pingplotter and self-styled e-forensics. I honestly don't think a single post to say "we really appreciate your cooperation and help on this, we're working on it, and this is what we think the problem is and how we're gonna try and go about fixing it" is a tall order. Even a fraction of that would be welcomed, and we're not getting anything, which leads people like me to make conclusions that you've concluded the problem isn't yours to solve as it falls outside your "jurisdiction" and/or the number of the afflicted far outweighs the number unaffected, and people like me and everyone else in this thread are merely victims that can be attrited until the problem resolves itself that way.
C0wgirl Gallente Pothouse Cartel IDLE EMPIRE	Posted - 2009.03.13 18:23:00 - [629] O have been getting this for ages now. Here's my tracert info. Can anyone help translate it to see if it's the same place which is the problem as everyone else, or whether it's my ISP? I'm with Be internet. (I believe the req timed out local to Be are because they filter ping commands to a lower priority.) Tracing route to 87.237.38.200 over a maximum of 30 hops 1 68 ms 98 ms 99 ms bebox.config [192.168.1.254] 2 * * * Request timed out. 3 * * 27 ms 10.1.2.5 4 * * * Request timed out. 5 133 ms 124 ms 123 ms linx.telecityredbus.net [195.66.224.82] 6 144 ms * * 85.90.226.205 7 151 ms 154 ms 162 ms 532-dist65-01.lon3.telecity.net [217.20.44.226] 8 139 ms 152 ms 129 ms ipt-ccp-games-1-as35834.lon3.telecity.net [217.20.44.138] 9 133 ms 143 ms 163 ms 87.237.38.200 1 25 ms 95 ms 97 ms bebox.config [192.168.1.254] 2 * * * Request timed out. 3 153 ms 132 ms 148 ms 10.1.2.5 4 * * * Request timed out. 5 152 ms 140 ms 134 ms linx.telecityredbus.net [195.66.224.82] 6 116 ms 109 ms 111 ms 85.90.226.205 7 143 ms 146 ms 149 ms 532-dist65-01.lon3.telecity.net [217.20.44.226] 8 117 ms 101 ms 98 ms ipt-ccp-games-1-as35834.lon3.telecity.net [217.20.44.138] 9 163 ms 159 ms 154 ms 87.237.38.200 CG
deathlords	Posted - 2009.03.13 19:35:00 - [630] I've seen some disconnections in Eve and I'm running it under Wine in Linux. The socket is all "hunky-dory" and then BOOM, disconnect. Nothing to do with packet loss. I could run Wireshark and capture traffic until the disconnect, if that would help.

Carreira	Posted - 2009.03.13 23:31:00 - [631] I surmise from the reduced activity in this thread, that most peoples connection problems have been solved since Apocrypha? For the record: mine continue exactly as before.
Jeito Teran Minmatar Sons of Miranda	Posted - 2009.03.14 00:31:00 - [632] I have had this issue for about 3 months now, I and my roommate play and we both drop at the same time, changed routers, and modems, tried everything suggested here with no luck.
Palolko Dwimer	Posted - 2009.03.14 01:17:00 - [633] Edited by: Palolko Dwimer on 14/03/2009 01:18:19 Well, i installed apocrpypha today and i am experiencing lot of problems with connection. Before, i had some disconnects now and then, but nothing really bad. Now, i am getting socket closed notification after 2-3mins in game. I am running vista x64 on Virgin 20MB cable, Sheffield area. Jeeesh, any ideas?
Kayl Breinhar GoonFleet GoonSwarm	Posted - 2009.03.14 05:05:00 - [634] Originally by: Carreira I surmise from the reduced activity in this thread, that most peoples connection problems have been solved since Apocrypha? For the record: mine continue exactly as before. The "reduced activity" is coming from the thread getting buried by other patch-related occurrences combined with the increasing frustration we're all feeling at this thread seemingly being ignored for months devoid of any official response.
Celest Jaberion Caldari Blanchards Innovative Technologies	Posted - 2009.03.14 05:10:00 - [635] Just a heads up....the date of the op was freakin 5 months ago, still no difference T-T
Jeito Teran Minmatar Sons of Miranda	Posted - 2009.03.14 05:16:00 - [636] Originally by: Palolko Dwimer Edited by: Palolko Dwimer on 14/03/2009 01:18:19 Well, i installed apocrpypha today and i am experiencing lot of problems with connection. Before, i had some disconnects now and then, but nothing really bad. Now, i am getting socket closed notification after 2-3mins in game. I am running vista x64 on Virgin 20MB cable, Sheffield area. Jeeesh, any ideas? Well about all it seems you can do is what everybody else has done, run pingplotter submit a bug report. To me it looks like it has somthing to do with telecity. Maybe I am crazy but when I was living in Georga I did not have this problem, come back to Minnesota and I can't stay logged on for more then an hour max, I average more like 20 minutes tho. Fyi the dev response to this issue is on page four, and on page 15 PaddyPaddy has listed the fixes some people have come up with.
Carreira	Posted - 2009.03.14 12:20:00 - [637] Curiously, as of 1h before DT today, my connection issues seem to of cleared up. For the first time in almosdt 2 months I have managed to make it past the login screen and stay in-game for over 30min. Lets see how long it holds up.
Carreira	Posted - 2009.03.14 12:21:00 - [638] And of course, within 30s of that last post: "Socket Closed"
Hereric Miz Amarr Black Lancers Sex Drugs And Rock'N'Roll	Posted - 2009.03.14 19:57:00 - [639] I have the issue as well. It seems to only happen when im actually doing things. Like i was online for about an hour scanning down signatures. No issues. Hop in my ishtar to run them. Lost some ogres due to the bloody error. : /
FT Diomedes Gallente Titan Industries Technology Team	Posted - 2009.03.15 13:23:00 - [640] It seems that whenever I am not interacting with the client, I get a socket error almost immediately. For instance, if dock up in a station and go afk for a couple of minutes, 9/10 I come back to a socket error. In fact, I just docked up and logged on to the forums to look for a solution, and in the time it took me to find this thread, and write to this point, I got another socket error. This has been happening since QR came out. It has been happening on different internet connections all around the world. I'd really like to know why it hasn't been fixed yet. ------------ Improvize. Adapt. Overcome.

DeadDuck Amarr Amarr Border Defense Consortium Curatores Veritatis Alliance	Posted - 2009.03.15 13:57:00 - [641] Same issue here Socket closed and during peak times is almost impossible to connect to the game (SERVER STASUS : UNKNOWN... IS STARTING TO BE EXTREMELLY ANNOYING ________________ God is my Wingman
Virusuk Grave Diggers DEFI4NT	Posted - 2009.03.15 15:46:00 - [642] I've had it 4 times in the pass 2 hours. IS there a fix for this its ****ing me off. ----------------------------------------------- Blurred? No it must be your screen
Kayl Breinhar GoonFleet GoonSwarm	Posted - 2009.03.15 23:45:00 - [643] You know, all these blue tags for new issues and still no love or recognition for this "old" thread is becoming pretty frustrating.
Forranz Rapidshare Mining and Production	Posted - 2009.03.16 09:21:00 - [644] Maybe they only respond to certain threads once. Anyhow, I changed my port to 26000 and I'm not in empire so I don't have the lag/disconnect as often anymore.. even though the problem IS with Eve/Telecity.
Xennith Neh'bu Kau Beh'Hude Ushra'Khan	Posted - 2009.03.16 19:17:00 - [645] My issue seems to be around session changes, ill often log in to an account and then disconnect while its loading the station interior after ive selected my char, on sunday it took about 6 attempts per character to get in and stable enough to change skills. once i manage to get into the game it seems that anything with a session change will disconnect me. Undock = d/c, dock = d/c, jump through a gate = d/c, change ships = d/c. sometimes warping to a grid that contains a station or gate will disconnect me (only about half the time). its very frustrating that i attempted to move an orca through highsec, it took me about a dozen disconnections and then several subsequent reconnection attempts to move 3 jumps. no "socket closed" error just a lovely popup saying "connection to server lost". should i be looking at my isp to blame? im with sky in the uk. We come for our people
Tulas Flint Amarr Seraphin Technologies KrautbreaK	Posted - 2009.03.17 10:50:00 - [646] Hello all, i get the socket error message if i will login everytime , so i have no chance to skill my chars or anything else to do in eve ... unplayable !!! i pay for 2 accs ß 3 month for nothing !?!? no response to my petitions nothing nada nix ! thx to ccp and i want my money back !
Schmell	Posted - 2009.03.17 14:37:00 - [647] Didnt know there are so many people with same problem 8-0 There was random disconnects some time ago, but they were happening after some period of inactivity, but yesterday (16.03.2009) everything changed... HOLY F**K, i can`t play this way, I JUST CAN`T!!! I getting disconnects every 2-5 minutes. Yesterday i took a solo ride on interceptor through 0.0 and was kicked from game on every gate! Thank god i did not meet any hostile gangs, but way back to home took crazy amount of time.
Schmell	Posted - 2009.03.17 14:42:00 - [648] Small addon: i now ingame shooting pos. I have been disconnected 3 times for 15 minutes. Last time i took fleet, and after session change timer ticked out, connection lost IMMEDIATELY!
Grall Sek Caldari CREO Technologies	Posted - 2009.03.17 22:11:00 - [649] ****ing fix this already ccp, its getting worse everyday, i cant even log anymore
CptCelcius	Posted - 2009.03.18 09:45:00 - [650] Got this issue today... when logging in early in the morning. happened 3 times not atm completely random. I hope this doesnt get worse like i see from other people. Its not my internet connection cause i see its still connected MSN or the network icon doesn't change either. Im playing in Ruvas atm doing a mission.

Valegresch	Posted - 2009.03.18 14:09:00 - [651] Happened to me this morning as well, and considering I have to mine 20 units of mission ice,you can imagine how much the disconnection is annoying me.
Kayl Breinhar GoonFleet GoonSwarm	Posted - 2009.03.18 19:33:00 - [652] Keeping this at the top until there's another official response with what's been learned/done to fix this.
Carreira	Posted - 2009.03.18 23:33:00 - [653] Well the GMs answering my petition believe the issue to be related to the server along the route with the large packet loss, and basicly told me Im on my own. Understandable I supose, it aint their fault. My ISP provider tell me the same: "Sorry, not our fault,we aint fixing it etc..." So I ran a WhoIs on the server with the packet loss, and emailed the contact associated to it. Voilß, 5min later everything was awesome, no packet loss registerd by Pingplotter, no DCs, no socket closed. I actualy managed to play EvE for the first time in over 2months. But of course it was not to last. The next day I got a few DCs. The day after, the problem is almost back to the same (although now the "pingplotter fix" works for me). Pingplotter shows the same packet loss again, socket closed occur every 20-30min (specialy when loading a grid or at a sesion change). So, seems to me that pretty much confirms the problem is along the route. WHo can one pressure to get this fixed?
Grall Sek Caldari CREO Technologies	Posted - 2009.03.19 00:30:00 - [654] I accept that a bad internet might get things a bit worse but i dont believe ccp is clean of guilt too, it only happens to eve afterall and i never ran pingplotter before this thing started to happen so i dont know how it was. I tryed an experiment, in same computer 2 diferent ISP, the one with higher packet losses (2mb dsl), all hops with losses and one of them got to almost 70% and kept me all the time logged to eve with 2 accounts. The one i have at home (4mb cable) with only one of the hops with 35% packet losses cant keep me logged with even one account. Im completly lost about what to do
Tulas Flint Amarr Seraphin Technologies KrautbreaK	Posted - 2009.03.19 00:48:00 - [655] i also installed pingplotter ... nd woohoo 0% packet losses -.-! and i still get no response to my petition !!! 1 week left before i cancel my accs forever and uninstall eve ... it sucks hard to be a part of eve since 5 years and get so defrauded ... bump!!!
Professor Leech Transmetropolitan	Posted - 2009.03.19 07:43:00 - [656] I am also having the same problem. Socket errors. The server gives up sending anything to my client then I get a socket error. This appears to be a server side problem as it happens in heavily loaded mission running locals and has only started happening since the expansion. Originally by: Crawe DeRaven this thread is obviously going places
Shubalti	Posted - 2009.03.19 13:37:00 - [657] Adding another "me too" - I run two clients on the same PC and have been experiencing random disconnects. There is no other activity on my internet connection (I run Cacti to monitor bandwidth usage on the line). In every case one client continues running fine, and the other gets dropped. ~60% of the time it's at random points, other times when jumping through a gate. I've noticed when using EVE-Voice in the corp channel, my character disappears from corp (from the perspective of other players) but I am still able to communicate with others using EVE-Voice (presumably as EVE-Voice is using different servers run by a 3rd party?). Most annoying, and it seems to have got worse since Apocrypha was released tbh
zalatex	Posted - 2009.03.19 13:43:00 - [658] another "me too" here, CTD during a mission, and now taking only "socket closed", hope it will be fixed soon
Benco97 Gallente	Posted - 2009.03.19 15:39:00 - [659] I'd just like to add that I am also experiencing this problem, I get "Socket Closed" a few times over the course of a day's playing. It doesn't actually really bother me, I get cut off for plenty of reasons anyway (Unreliable internet connection and nothing I can do about that) but felt I'd just add my name to the list of people it happens to. I can tell the difference between my internet **ing-out and an EVE socket-disco because when one happens EVERYTHING gets cut off for a min or two, when the other happens only EVE dies and I can reconnect instantly. Originally by:** P'uck You're a DUMBASS - bold italic underline at the VERY LEAST.
Kyguard Knockaround Guys Inc.	Posted - 2009.03.19 21:28:00 - [660] This is still happening. I just had 1 account ctd to socket closed then the other 20 minutes later. Ran a trace route and what do you know stupid telecity is the root of the problem. -

Umbriele Gallente Natural Inventions	Posted - 2009.03.19 22:18:00 - [661] Same problem here, game is unplayable since last patch. Keep disconnect, and after the disconnection happen, I cant see any web page untill reboot of the machine. I will not send any tracert **** to CCP, because they are paid by us, so its their work to fix the game.
Kayl Breinhar GoonFleet GoonSwarm	Posted - 2009.03.20 05:18:00 - [662] It's not a question of whether sending traceroute logs is "needed" or not - the problem is CCP told us to do it and from that point have said nothing. No one knows if they're acting on our information or not, but nearly twenty pages of nothing definitely points to the "not" category. It was largely "fixed" for me before the patch, and has since cropped up again. If the problem is "we have a contract with Telecity and can't break it," TELL us that, and then light a fire under Telecity to fix the problem. Christ...
Forranz Shadow of xXDEATHXx	Posted - 2009.03.20 05:37:00 - [663] Originally by: Kayl Breinhar It's not a question of whether sending traceroute logs is "needed" or not - the problem is CCP told us to do it and from that point have said nothing. No one knows if they're acting on our information or not, but nearly twenty pages of nothing definitely points to the "not" category. It was largely "fixed" for me before the patch, and has since cropped up again. If the problem is "we have a contract with Telecity and can't break it," TELL us that, and then light a fire under Telecity to fix the problem. Christ... imho they probably can't afford to. Keep in mind that their monetary system collapsed not too long ago.. my best guess is that they post in a thread once and "forget" about it OR rely on bug reports sent in rather than reading the forums. Could be that they are too busy, or don't have enough staff, who knows.
Black Umb Caldari Natural Inventions	Posted - 2009.03.20 09:44:00 - [664] Before apocrypha my connection was super stable, so I dont see any relation to telecity stuff. Last time a problem like this happened, I think it was 2007, after people sending tracert logs to CCP, after several weeks of forum battle, they come up with a bad cable wich was causing the problem....anyone remember this? I hope CCP goes to the server room and check if the cable are all ok before asking their customers to spend their time in doing technical work for them. [/url]
Grall Sek Caldari CREO Technologies	Posted - 2009.03.20 10:34:00 - [665] Stop blaming telecity for this, i dont see any telecity in my trace and lots others dont too
Carreira	Posted - 2009.03.20 12:54:00 - [666] Originally by: Grall Sek [ 4 192 47 24,5 12 50 16 ix-4-0-0.core1.PV9-Lisbon.as6453.net [195.219.187.34] Perhaps it would be better to say, Telecity is not the only one to balme. The quoted hop is the same one I have problems with (30-50%packet loss cosnsitently)
Grall Sek Caldari CREO Technologies	Posted - 2009.03.20 15:20:00 - [667] Originally by: Carreira Originally by: Grall Sek [ 4 192 47 24,5 12 50 16 ix-4-0-0.core1.PV9-Lisbon.as6453.net [195.219.187.34] Perhaps it would be better to say, Telecity is not the only one to balme. The quoted hop is the same one I have problems with (30-50%packet loss cosnsitently) I agree with you, telecity its not the only crap isp or route provider (???) or whatever should be called but what is trully hard to get in my mind is that a company, ccp in this case, depends on the service provided by an external company, in this case the rest of the world isp or whatever to deliver a product made by ccp, a product that is full of flaws everywhere
Thimerion BulletProof Monks Sons of Tangra	Posted - 2009.03.20 15:56:00 - [668] Have any of you recentlly installed the new version of MSN?
Grall Sek Caldari CREO Technologies	Posted - 2009.03.20 16:36:00 - [669] i did, yesterday. Why?
Thimerion BulletProof Monks Sons of Tangra	Posted - 2009.03.20 16:41:00 - [670] only started happening to me affter I installed that. Affter a day of it i got ****ed of and installed the old version and the problem stopped

Carreira	Posted - 2009.03.20 18:33:00 - [671] Originally by: Thimerion only started happening to me affter I installed that. Affter a day of it i got ****ed of and installed the old version and the problem stopped On one fo the PCs i run, i dont even have MSN instaled. So no, that aiont the issue.
Kayl Breinhar GoonFleet GoonSwarm	Posted - 2009.03.21 00:55:00 - [672] No MSN here, either.
Forranz Shadow of xXDEATHXx	Posted - 2009.03.21 02:09:00 - [673] Trillian > MSN
Schmell	Posted - 2009.03.21 13:39:00 - [674] What is interesting: i can listen internet radio and doing anything else as long as i dont have Eve open. When i run Eve, after some random amount of time i get radio shut up , ts kicks me with connection timed out, all downloads cut and more and more. After some time (seconds) all works again, until i run Eve
Schmell	Posted - 2009.03.21 13:44:00 - [675] Edited by: Schmell on 21/03/2009 13:44:18 And much more problematic: i can`t even use pingplotter and traceroute, cuz its likely ping stuff is forbidden by my provider (wtf really?), so ping and trace work only in intranet - tracert on any internet addres does not go farther than provider gateway, and ping shows me 100% packet loss on any known internet adress. Still all internet stuff works fine (except Eve)...
Grall Sek Caldari CREO Technologies	Posted - 2009.03.21 14:53:00 - [676] You might have more problems than just eve, i think great majority of us having this issue only drops eve, all the rest like voice comms, downloads, internet, etc keeps going ok
Carreira	Posted - 2009.03.21 16:40:00 - [677] Originally by: Grall Sek You might have more problems than just eve, i think great majority of us having this issue only drops eve, all the rest like voice comms, downloads, internet, etc keeps going ok Agreed. I am able to continue running TS, MSN, etc. only EvE looses conection.
NobodyHolme Gallente Deep Core Fishing	Posted - 2009.03.21 21:17:00 - [678] Just to say, I've started getting these since Apocrypha, not had them before it. Because I can.
Draconius Krynar Gallente Nightsky Industries	Posted - 2009.03.21 21:36:00 - [679] Been getting this now particularly at peak times. In my case, it appears to be a faulty Virginmedia router at IP 62.253.184.2 which is causing 30% loss. Spoke to Virginmedia about it and the residential users team is completely useless and don't have a clue what I was talking about. But I have a mate who works in the business broadband department who is filing a ticket for it. Hopefully, i'll be able to play again soon :D
Draconius Krynar Gallente Nightsky Industries	Posted - 2009.03.21 22:05:00 - [680] Target Name: N/A IP: 87.237.38.200 Date/Time: 21/03/2009 20:54:06 to 21/03/2009 21:56:33 Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 1500 8 0.5 1 76 2 [192.168.0.1] 2 1500 14 0.9 6 473 18 [10.128.192.1] 3 1500 11 0.7 7 433 17 cmbg-cam-1b-ge912.network.virginmedia.net [80.1.202.201] 4 1500 13 0.9 7 439 19 cmbg-t3core-1b-ge-010-0.network.virginmedia.net [195.182.176.41] 5 1500 14 0.9 9 401 20 nth-bb-b-ge-410-0.network.virginmedia.net [62.253.188.197] 6 1500 384 25.6 11 363 22 tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2] 7 1500 18 1.2 11 326 33 ldn-b4-link.telia.net [213.248.70.29] 8 1500 12 0.8 11 337 34 ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90] 9 1500 17 1.1 11 371 22 [87.237.38.200] Spot the problem :P

Malfoy Horizon	Posted - 2009.03.21 22:21:00 - [681] Havin this problem all the time. Iam afraid to leave the station in 0.0 since i dont know how much i can rely on the the game. So it really affects my gameplay experience. Please contact the ISP's which are responsible and make them fix their peering. The company which may not named does stuff like that no wonder you use their ip port. This port is priviliged by the ISP's. So please do your ****ing job and fix this ISP problem. Thank you! \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| WANConnectionDevice.home - 0 \| 5176 \| 5176 \| 0 \| 37 \| 2078 \| 0 \| \| No response from host - 100 \| 5176 \| 0 \| 0 \| 0 \| 0 \| 0 \| \| 10.224.32.5 - 19 \| 5176 \| 4197 \| 31 \| 68 \| 2125 \| 47 \| \|tengige0-15-0-0.ntpst103.Paris.francetelecom.net - 1 \| 5176 \| 5175 \| 31 \| 67 \| 2141 \| 47 \| \| 81.253.131.74 - 1 \| 5176 \| 5174 \| 31 \| 66 \| 2125 \| 47 \| \| te10-3.passe1.Paris.opentransit.net - 1 \| 5175 \| 5173 \| 31 \| 102 \| 2188 \| 63 \| \|te2-1.parse2.Aubervilliers.opentransit.net - 1 \| 5175 \| 5173 \| 31 \| 81 \| 2344 \| 47 \| \| 21stcentury-1.GW.opentransit.net - 1 \| 5175 \| 5173 \| 31 \| 75 \| 2156 \| 46 \| \| ae0-0.par-gar-score-1-re0.interoute.net - 1 \| 5175 \| 5172 \| 31 \| 75 \| 2125 \| 32 \| \| ae1-0.lon-004-score-1-re0.interoute.net - 5 \| 5175 \| 4942 \| 31 \| 81 \| 2172 \| 94 \| \| 89.202.226.30 - 43 \| 5175 \| 2996 \| 31 \| 95 \| 2156 \| 46 \| \| 532-dist65-01.lon3.telecity.net - 1 \| 5175 \| 5173 \| 31 \| 81 \| 2219 \| 46 \| \|ipt-ccp-games-1-as35834.lon3.telecity.net - 0 \| 5175 \| 5175 \| 31 \| 94 \| 2235 \| 47 \| \| 87.237.38.200 - 1 \| 5175 \| 5174 \| 31 \| 79 \| 2125 \| 47 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( [email protected] )
PaddyPaddy Nihildarnik Gallente H A V O C Minor Threat.	Posted - 2009.03.22 07:35:00 - [682] Ok this post will probably get deleted. I have been in a too and fro with GMs about this for some time now and they are adamant that it is NOT ccp's problem. Basically they tentatively confirmed that it has something to do with the individual isp's routes going through that common server hop. Now im not a tech head so forgive the incorrect word usage- I just hope the other laymen out there understand what im saying. Ive been having the problem since the QR patch. IMO something in the way eve communicates with these server hops has caused the problem- perhaps its an issue from the isps not accepting or prioritizing the packets correctly, I simply dont know. What I do know is that CCP will NOT be helping with this. Ive had 2 seperate GMs confirm they (CCP devs) specifically know about the issue. Ive also asked both to mention to whoever it may be that is in charge of the problem solving for this issue to post in this thread- even a simple "hey guys we know about it and are doing our best etc". They both said they have passed the message on. Given that there is no reply as yet I can only assume CCP doesnt give a flying f-ck about the issue. Either its a too hard basket or a couldnt be assed basket. Either way we are on our own. As far as CCP is concerned- they couldnt help anyway so why bother replying. Also dont bother petitioning or submitting bug reports or server logs about this or about lost ship reimbursement due to this. They have refused several of mine, dont bother clogging up the already clogged system. The only advice I can offer is.. 1) Running ping plotter seems to help keep connected some of the time. 2) Restart client when you crash back to log in screen. Much better chance of reconnect- dont know why. 3) Contact your isp and try to get re-routed around that particular hop. Have pingplotter results handy. These will have the servers details in it. Hopefully your ISP isnt a complete **** and will help you out. Im trying with mine tomorrow. 4) If your ISP doesnt help go shop for another one who is prepared to re-route your connection or resign yourself to this existence. As absolutely shiity as it isCCP will NOT be helping out anymore on this issue. 5) Others have mentioned programs that re-route you. I havnt tried these as im pretty keen on a new isp anyway but give that a go. Re-read the thread and garner as much info as possible. Other then that you are on your own, unfortunately.
JR Cash	Posted - 2009.03.22 08:04:00 - [683] The sad truth: None of us matter. This issue started with QR. That was 2 expansions ago, and a 23 page issue doesn't show up on the "known issues" page. Petitions do not matter. They don't care. They tell us to run pingplotter and such, and don't reply to our findings. God bless everyone that has found issues with packet loss, and traced the problem, but it hasen't been your job to do so. You pay for this game. Bottom line is that all of this started with the QR patch, and they haven't been smart enough to go back and figure out what they messed up. C'mon, you're going to tell me telecity was fine until QR patch day? I don't think so. The biggest problem with all this is a lack of a response from cccp. Just throw us a ****ing bone would you? WTF is going on? Oh well. I'm sure this will get deleted anyways. Seeing as they can't let all the new players realize how crappy their customer service(or lack thereof) is.
john roe Children of Gjallarhorn	Posted - 2009.03.22 08:40:00 - [684] Edited by: john roe on 22/03/2009 08:42:32 as for me it's started exactly when Empyrean Age (aka Dysprosium Age) expansion was resleased. before that, in Trinity i didnt have such problems! CCCP has changed something. probably in settings (maybe if you dont have top-notch connection you are in world of troubles, i dont know). but the truth is I HAD ZERO/NONE/NULL/ZIP LOG IN/CONNECTION PROBLEMS BEFORE! it's YOUR FAULT, CCCP! stop dodging this ISSUE and finaly solve it, f-f-s!
Obsequious Woe Caldari Wicked Weasels	Posted - 2009.03.22 09:32:00 - [685] Originally by: PaddyPaddy Nihildarnik 3) Contact your isp and try to get re-routed around that particular hop. Have pingplotter results handy. These will have the servers details in it. Hopefully your ISP isnt a complete **** and will help you out. Im trying with mine tomorrow. If anyone finds an ISP that can "Re-route" traffic around a hop 5 or 6 hops up stream from them .. then you've found the golden goose. Routing decisions outside of your ISP's network .. specially more then a hop or so .. is 100% out of there control. Good luck though. Saying that .. I'm experiencing packet loss issues as well .. last year when this cropped up as a major issue CCP did disable one of their peers until it was resolved... so saying they've done nothing is BS. Yeah it's an on-going issue but I really doubt it's CCP's "fault" ? OW
Carreira	Posted - 2009.03.22 11:12:00 - [686] So basicly: -CCP won't/can't realy do anything; -most IP providers can't/won't do anything about problems "upstream"; So who are the "hop" providers responsible to? They are providing a faulty service, which affects us, but as we aren't their customers we can't pressure them...who can? P.S.: I've tried contacting the owners of "ix-4-0-0.core1.PV9-Lisbon.as6453.net" to no avail.
Umbriele Gallente Natural Inventions	Posted - 2009.03.22 11:25:00 - [687] Update on my problems of connection: I was not sure to change my wireless router since I wasnt the only one here with the disconnection probles, plus it started with last patch. But I had to try so I changed it for a linksys wireless router class N. Magically all the problems went away and the connection seems stable even if the pingplotter show exactly the same amount of loss packets (very much in some cases). I didnt change my network adapter (still G class). Can anyone explain this ?
Malfoy Horizon	Posted - 2009.03.22 12:32:00 - [688] Originally by: PaddyPaddy Nihildarnik What I do know is that CCP will NOT be helping with this. The question is why CCP does nothing. According to me it is a service for the customer to make ISP's aware of there peering problems or to handle the port/IP of eve privileged. A QOS (quality of service) request would really rock. I think CCP has more weight on a ISP than a single customer. So i ask again why is CCP doing nothing?
cacareaza	Posted - 2009.03.22 14:37:00 - [689] i have the same dissconecting problem....today is the worst, i get dcd 5 to 5 mins.....yesterday it happend at a hour or so the problems appeared with the apochripha patch, i had NO problem before
T536 New European Regiment Southern Cross Alliance	Posted - 2009.03.22 20:40:00 - [690] Originally by: Carreira So basicly: -CCP won't/can't realy do anything; -most IP providers can't/won't do anything about problems "upstream"; So who are the "hop" providers responsible to? They are providing a faulty service, which affects us, but as we aren't their customers we can't pressure them...who can? P.S.: I've tried contacting the owners of "ix-4-0-0.core1.PV9-Lisbon.as6453.net" to no avail. Same disconnects problems and same router, 50% of packet loss now

shifty one	Posted - 2009.03.23 01:36:00 - [691] from #3 petition that I got from a gm: Hi there, It's quite normal to see packetloss at certain hops in Pingplotter. That is just happening because those servers are not responding to the requests made by Pingplotter. However, unless you also see packetloss at every hop after that, all the way to the last hop, then all the packets are reaching the final destination and the hop that reported the packetloss is not an issue. Therefore the packetloss reported at telecity-redbus-gw1.ip.tiscali.net is not relevant unless it were to continue reporting packetloss through the last hop. Please keep in mind that there are also thousands of people going through that hop and experiencing no problems. We are still trying to find the source of this issue and that is being worked on with high priority. We ask for Pingplotter logs from players as we can often help players to prevent it from happening, at least until the real source of the problem is found. In the last petition about this we asked if you could send us a Pingplotter file using TCP settings instead of the standard ICMP settings. It would be good if you could send us that file so that we can analyze it using different settings in the program. I'm including again the instructions for that below: 1) In pinglotter go to the menu Edit - Options 2) Go to Packet tab and add the following settings: - Packet type: TCP Packets - Time to wait for ping replies: 3000 - Packet send delay: 40 - Packet size: 40 - ToS/DSCP header byte: 00000000 - Starting hop: Final hop only - TCP Port: Other: 26000 - Rest of the options leave at default 3) Under "Address to trace" put the following value in the box: 87.237.38.200 4) In the bottom left corner in the box " of times to trace" put the value Unlimited 5) In the bottom left corner in the box "Trace Intervals" change it to 2.5 seconds 6) In the bottom left corner in the box "Samples to include" change it to ALL. 7) Click on "Trace" button in the bottom left corner. While running the test, please try and stay logged into EVE. Let the test run until you lose connection to the server. When it's completed save it as the sample set ( pp2 ). Once you have saved the file, you can attach it to the email you sent us. If this petition was created ingame you can attach filed by going to our website and clicking the link "My Petitions". You will be asked to log in then it will display all your petitions. Find this petition and at the bottom of the page will be a section to upload files. Best regards, The EVE Online Customer Support Team all this tells me is that they don't see a isp issue as a ccp issue. which is whats been put out already by a few people from this topic. someone mentioned they have contracts with the isp that has an issue with the hop(s). just an fyi- part of that contract would give a qos(quality of serive), I work for an isp- comcast. I deal with business accounts, and at least here in the states, there is a qos standard that has to be met, I dono if it's the same over in the UK, but I'm sure it is. and if thats the case, ccp could threaten to pull the contract if they didn't fix the issue. but coming full circle, this isn't a mass majority who are having the problem, it's a fraction. it comes back to the basics of squeaky wheel gets the grease, there isn't enough people complaining yet so they won't do anything. so all in all we're pretty much screwed. only thing you can do is get everyone with this issue to complain until it's fixed.
kurika	Posted - 2009.03.23 02:20:00 - [692] I'm also getting disconnected from eve. CCP please help us out. I did not have this problem until the new patch.
shifty one	Posted - 2009.03.23 02:38:00 - [693] I've had this issue on and off for the last few years.
Grall Sek Caldari CREO Technologies	Posted - 2009.03.23 02:44:00 - [694] with those pingplotter settings i get error in first hop and it seems i cant get to the rest, does it mean i have some problem on my side? anyone knows?
Carreira	Posted - 2009.03.23 10:01:00 - [695] Originally by: shifty one from #3 petition that I got from a gm: Hi there, It's quite normal to see packetloss at certain hops in Pingplotter. That is just happening because those servers are not responding to the requests made by Pingplotter. However, unless you also see packetloss at every hop after that, all the way to the last hop, then all the packets are reaching the final destination and the hop that reported the packetloss is not an issue. Oh this is wonderfull! I only have packet loss on one hop. Yet the GMs managing my petition never mentioned any of this, plus they specificaly claimed the issue is the 30% packet loss on the aforementioned Hop.
Venetian Tar Violation of Freedom Kraftwerk.	Posted - 2009.03.23 10:14:00 - [696] Still getting this socket closed error, and it's really really annoying. CCP not going to do anything about it? I'm sure 24 pages would get your attention now...
Yashidza	Posted - 2009.03.23 13:20:00 - [697] before Apocrypha, had made petition and it helped, after Apocrypha disconnects started again 8(
john roe Children of Gjallarhorn	Posted - 2009.03.23 13:24:00 - [698] Originally by: Venetian Tar Still getting this socket closed error, and it's really really annoying. CCP not going to do anything about it? I'm sure 24 pages would get your attention now... ORLY? 204 pages here you have 204 pages (sic!) and as you can see, ccp dont give a **** about it. maybe when we'll reach 300 pages limit someone will do anything about it? fingers crossed :] peace
Lord Abbadon Gallente Volition Cult	Posted - 2009.03.23 14:05:00 - [699] Get the same thing on both my computers, started since after expansion. Kinda annoying...
Grall Sek Caldari CREO Technologies	Posted - 2009.03.23 14:17:00 - [700] Ghost training whould be handy right now because im paying and i cant play the game, maybe if we get used to this socket closed issue and it becames a game feature they fix it

Johren	Posted - 2009.03.23 15:43:00 - [701] Oddly enough, ping plotter shows much better results through that telecity hop after the expansion than before, but I'm still getting the occasional socket closed disconnects. I got fed up with it Saturday night when I lost all 5 of my deployed Hammerhead II drones. I'm tired of having to buy those things back due to no fault of my own so this time I sent in a petition and asked for them to be replaced. Surprisingly the next day the replacement drones were sitting in my hangar. At least that went smoothly, though this would be much easier if the problem wasn't happening in the first place to all of us.
john roe Children of Gjallarhorn	Posted - 2009.03.23 17:38:00 - [702] Originally by: Johren Oddly enough, ping plotter shows much better results through that telecity hop after the expansion than before, but I'm still getting the occasional socket closed disconnects. I got fed up with it Saturday night when I lost all 5 of my deployed Hammerhead II drones. I'm tired of having to buy those things back due to no fault of my own so this time I sent in a petition and asked for them to be replaced. Surprisingly the next day the replacement drones were sitting in my hangar. At least that went smoothly, though this would be much easier if the problem wasn't happening in the first place to all of us. ORLY? i guess it only works for Hammerheads cause when i petition my n-th lost of Wasps t2... this is what i got instead : "Hello. I am sorry to hear about your loss. Unfortunately we are unable to reimburse this loss as our server-side logs do not indicate that a bug/error within the game or a server related problem was the reason for your loss. This does not mean that I doubt your description of events in any way but I'm afraid it keeps my hands tied in regards to reimbursement. Our reimbursement policies are very strict and I can only reimburse if I am able to verify that a bug or server error caused the loss. I hope that you understand our position and that you will recover swiftly from the loss. Best regards, GM GuruShura EVE Online Customer Support " up yours, cccp o7
Aleksei Valenkov	Posted - 2009.03.24 08:57:00 - [703] I've been having this Socket Closed issue ever since Apocrypha. It happened sparsely at first then it got progressively worse. Today I've had over 10-20 disconnects in the span of an hour. It's ridiculous and it's starting to drive me nutty.
john roe Children of Gjallarhorn	Posted - 2009.03.24 12:12:00 - [704] Originally by: Aleksei Valenkov I've been having this Socket Closed issue ever since Apocrypha. It happened sparsely at first then it got progressively worse. Today I've had over 10-20 disconnects in the span of an hour. It's ridiculous and it's starting to drive me nutty. i know how to fix it... permanently : suspend your accounts! till they fix it, prolly Soon(TM)
Ancient Darkstone	Posted - 2009.03.24 13:21:00 - [705] Originally by: Grall Sek with those pingplotter settings i get error in first hop and it seems i cant get to the rest, does it mean i have some problem on my side? anyone knows? Not quite. First if you are on XP sp2+ or Vista, you will need Wincap libraries installed for PP to even be able to shape the tcp nop trace packets, and you will have to turn them on at the options editer - read the screen and it will tell you everything you need to know, as the ability to manipulate the tcp packets at this level was removed after sp2. Even so, that kind of packet manipulation may run afoul of any number of hops between you and the target. If you cant use icmp echo to connect there might be an issue. Further, having run packet sniffers on the link, Eve will connect a talk on 26000 for a while with lots of failures until it finally just gets a packet transmission failure at the wrong point and hangs. The PP may still show you almost total failure on the echo trace settings even when you have partial comms. The high packet loss should not of itself stop the game - just make it really cludgy and slow - as long as some packets get through every now and then. The problem looks very much like there are specific points in the application where the sending comms code just abandons a sent packet, or fails to re-request a critical packet that gets corrupted, or cant re-request data more than once, or that there are too many packets received after a failed packet and the packet queue buffer just runs out space waiting for a resent packet that was not received many packets ago, that it can not afford to drop (which is usually any data packet, as opposed to sound or graphics that can be fudged on the client side if lost from a stream). Hence, while the apparent failure rates at a couple of points in the route is to CCP is by no means desirable, from a comms & application point of view it does not have to be disastrous, as long as the code assumes that these kinds of errors will occur and can resend or rerequest the data that was lost. This sounds easier than it is - particularly if streaming encryption is involved. Interestingly the problem seems connected with a virtual function call (which error often displays if you close the application before the socket times you out) - "Attempted call of a pure virtual function" (or something similar) is displayed. Since the error seems to occur at one of a few points: - On login after the authenticating bar displays - On entering the game as a character - On selection of an object to approach/warp towards - On exit or entry of a station - On selection of character details, etc In other words when there is network comms involving transmission of data to the server requiring some confirmation action by the server and result to be returned - it looks like a commonly used comms routine is at fault, and that there is an attended 'state change' in the client - exactly the scenario where the the client can not resend, or doesn't know to resend the information. The particular problem showing on my packet analysers is not that the packet is actually lost, but that the packet has been received without all of its data - ie. segment loss. This may be confusing the application. Obviously if the comms line has a high failure level then the problem that might not show up in an intranet shows up in production. A couple of the suggested solutions earlier - like leaving the ping plotter running in order to 'keep the connection alive' are disastrous solutions for all users as that solution just massively increases the traffic the faulty router is handing and may single handedly cause the problem for all users as the router will rapidly get overloaded with traffic. It is quite possible that the traffic through the 26000 port is so high that it is being load balance by telecity, and load balanced incorrectly so that return routes are being lost for individual packets.
Carreira	Posted - 2009.03.24 14:06:00 - [706] Update: I just got disconnected with a "socket closed" message, PingPlotter shows barely any packet loss.
Nyota Sol	Posted - 2009.03.24 15:05:00 - [707] I've bad bad socket problems with eve several times, but only once i left Verge to do missions in Sinq. I crashed upon entering the region and could not reconnect to eve (socket error). The only thing that saves me after i get a socket error is rebooting my computer. In 2 cases, i reset my router and got back into eve (although all other internet applications worked FINE). But eventually eve crashed with more serious errors and i had to reboot windows. Those who think this is merely some remote networking or drive problem need to step back and re-evaluate. There's something very wrong here. Between this and new crashes i'm getting, I may have to take a break from Eve.
Silme	Posted - 2009.03.24 19:53:00 - [708] One more person with this problem. Started for me with the Apoc patch, never had it before then.
Muskaos	Posted - 2009.03.24 20:19:00 - [709] Has anyone ran logserver when this happens, and pored through the results? I cannot stay connected for longer than 15 minutes, usual mode of disconnect is chat, loading market, etc. stops responding, and 30 seconds later, client gives up and I get comms lost message at login screen. I can't go out and do anything with my corpmates, who are all out having fun exploring wormholes...
john roe Children of Gjallarhorn	Posted - 2009.03.24 21:44:00 - [710] Originally by: Muskaos Has anyone ran logserver when this happens, and pored through the results? I cannot stay connected for longer than 15 minutes, usual mode of disconnect is chat, loading market, etc. stops responding, and 30 seconds later, client gives up and I get comms lost message at login screen. I can't go out and do anything with my corpmates, who are all out having fun exploring wormholes... "you are not alone" / Animatrix

Arthor Dark	Posted - 2009.03.24 23:35:00 - [711] This has been happening for a while now for me. Just today, I was checking market orders on my alt (I run 2 clients on this computer) and I see my main toon go offline (I have my main in my address book.) The alt didn't lose connection, but my main just disconnected for some reason. It doesn't immediatly disconnect either, it waits for me to do something like bring up my character sheet, which turns up blank, and then it disconnects a minute later. Fix please, thx.
Hatsim The Collective Against ALL Authorities	Posted - 2009.03.24 23:57:00 - [712] heh, i think i have had the most problems with this ****, aprox 60 times per day i get CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED... "imagine a dozen hornets pouring from the devil's mouth, Now imagine they have autocannons."
Grall Sek Caldari CREO Technologies	Posted - 2009.03.25 00:16:00 - [713] :) not sure about that, im trying to leave a system for more than 2 hours with no success
Kreel Reaver	Posted - 2009.03.25 01:03:00 - [714] About to cancel all of my accounts if this isn't fixed soon. Completely unplayable and seems to be getting worse. No mention of anything in patch notes for tomorrow either.
john roe Children of Gjallarhorn	Posted - 2009.03.25 11:13:00 - [715] Originally by: Hatsim heh, i think i have had the most problems with this ****, aprox 60 times per day i get CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED...CONNECTION TO SOCKET CLOSED... QFTFT i cant even log in on one of my chars stuck in 0.0! all hail CCCP! (irony)
clapdoctor Amarr 24th Imperial Crusade	Posted - 2009.03.25 13:14:00 - [716] Ive been having this problem during "peak" times (network drops, cant log in etc.). Try upping your default TTL on TCP/IP from 128 to 255 by adding/updating the registry key HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DefaultTTL with value REG_DWORD(255). (requires reboot). Usual disclaimer about messing with reg. Further info - http://support.microsoft.com/kb/314053/en-us
Lord TYMAN You're Doing It Wrong	Posted - 2009.03.25 14:08:00 - [717] ffs. From the time it took me to start and finish writing a corp mail, I got DCed due to this Sock error. Lost the entire mail which was both witty and informative. I'm not writing it out again. These things are best written off the cuff, 2nd time round it just seems laboured. So yeh, feeex eeet.
Grall Sek Caldari CREO Technologies	Posted - 2009.03.25 16:39:00 - [718] Originally by: clapdoctor Edited by: clapdoctor on 25/03/2009 14:25:41 Edited by: clapdoctor on 25/03/2009 14:06:48 Ive been having this problem during "peak" times (network drops, cant log in etc.). Try upping your default TTL on TCP/IP from 128 to 255 by adding/updating the registry key HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DefaultTTL with value REG_DWORD(255) and maybe try experimenting with the "KeepAliveInterval" and "TCPMaxDataRetransmissions" keys im trying keepalive=500 and maxretries=10 at mo. (requires reboot). Usual disclaimer about messing with reg. Further info - http://support.microsoft.com/kb/314053/en-us Sorry i know very little about computers or those measures, are those settings in hexadecimal or decimal?
clapdoctor Amarr 24th Imperial Crusade	Posted - 2009.03.25 18:48:00 - [719] Originally by: Grall Sek Sorry i know very little about computers or those measures, are those settings in hexadecimal or decimal? All the values are decimal values. For M$ XP, backup your registry (with regedit or create a system restore point), then Start->Run "regedit" and navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Properties then, if the values do not already exist (which they probably wont), right click on the "Properties" key in the left hand pane and select "New->DWORD Value". Create three "values" as follows DefaultTTL KeepAliveInterval TCPMaxDataRetransmissions Double left click on the new values in the right hand pane to modify them as follows... DefaultTTL=255 (hex value 0x000000ff) KeepAliveInterval=500 (hex value 0x000001f4) TCPMaxDataRetransmissions=10 (hex value 0x0000000a) DefaultTTL is probably spurious, but it wont hurt. It's probably not a good idea to drop KeepAliveInterval below 500 (microseconds) as this might be seen as "storm" DOS traffic at CCP or points inbetween . Hope this helps.
Grall Sek Caldari CREO Technologies	Posted - 2009.03.25 20:58:00 - [720] Thank you, going to try it when i get home

Aleksei Valenkov	Posted - 2009.03.25 21:50:00 - [721] I've noticed that if I am in a fleet with audio enabled I will not have the socket closed problem. Also if I'm doing a mission and I notice the game has stopped displaying the damage info for attacks but is still going through the animations if I perform an action soon enough it will unhang and I will not get socket closed. If I leave it, it goes through the motions of socket connection closed. This is friggin' bizzare.
Grall Sek Caldari CREO Technologies	Posted - 2009.03.25 21:58:00 - [722] Doesnt work for me
PaddyPaddy Nihildarnik Gallente H A V O C Minor Threat.	Posted - 2009.03.26 03:00:00 - [723] Edited by: PaddyPaddy Nihildarnik on 26/03/2009 03:00:59 Originally by: shifty one It's quite normal to see packetloss at certain hops in Pingplotter. That is just happening because those servers are not responding to the requests made by Pingplotter. However, unless you also see packetloss at every hop after that, all the way to the last hop, then all the packets are reaching the final destination and the hop that reported the packetloss is not an issue. Therefore the packetloss reported at telecity-redbus-gw1.ip.tiscali.net is not relevant unless it were to continue reporting packetloss through the last hop. Please keep in mind that there are also thousands of people going through that hop and experiencing no problems. We are still trying to find the source of this issue and that is being worked on with high priority. this is in exact contrast to the info I recieved. Who to believe????? Clearly CCP dont know what the problem is. Is it a server side issue? A client side issue? An ISP issue? From the above it could be any This is just beyond incompetent. I know it seems pointless but I have advised several of my friends who were previously interested in Eve to not bother. I know 4-8 accounts seems like a drop in the ocean but there are probably what, 200 or more individual chars posting in this thread. If you all make an effort to do the same thats 1000 accounts ccp will no longer be getting. Would 15k/mth less income be significant enough for a Dev to get off his/her ass and post something in this thread? Ive seen them posting inane useless shiit on GD, so its not a "we're too busy" issue, its a "couldn't care less issue". BTW the petition I had running was simply closed/deleted. I didnt even get the "are you happy we close this?" reply...
Grall Sek Caldari CREO Technologies	Posted - 2009.03.26 10:37:00 - [724] I got diferent answer from GM too, wich makes me believe they are doing **** about it, they didnt even check attachments i sent with the data they requested
Lysander Kaldenn Viper Intel Squad Sons of Tangra	Posted - 2009.03.26 16:30:00 - [725] Edited by: Lysander Kaldenn on 26/03/2009 16:30:42 Heres a strange one, I'm not sure if anyone else has had this problem. My wife and I both connect to eve using the same wireless router. I have zero connection issues on my pc (amd dualcore, geforce 8800gts, running window xp.) My wife on the other hand can't finish a mission without losing all her drones because she gets disconnected randomly, sometimes 2-5mins after logging in, sometimes more like half an hour. Shes running on our new laptop (intel core 2, geforce 9800, 4 gb ram, and windows vista64 sp1). I've noticed that several others seem to be having this problem running under vista64... is it possible its somekind of 32 bit compatibility problem?
Carreira	Posted - 2009.03.26 21:50:00 - [726] Originally by: Lysander Kaldenn Edited by: Lysander Kaldenn on 26/03/2009 16:30:42 Heres a strange one, I'm not sure if anyone else has had this problem. My wife and I both connect to eve using the same wireless router. I have zero connection issues on my pc (amd dualcore, geforce 8800gts, running window xp.) My wife on the other hand can't finish a mission without losing all her drones because she gets disconnected randomly, sometimes 2-5mins after logging in, sometimes more like half an hour. Shes running on our new laptop (intel core 2, geforce 9800, 4 gb ram, and windows vista64 sp1). I've noticed that several others seem to be having this problem running under vista64... is it possible its somekind of 32 bit compatibility problem? Nope, don't think so. I run EvE on 2 PCs (through the same router as well), one with 'XP and one with Vista(32). Get socket closed on both. But I would say your issue is different from ours seeing as one of your PCs doesnt have issues.
Lysander Kaldenn Viper Intel Squad Sons of Tangra	Posted - 2009.03.27 01:02:00 - [727] Well my wife attempted to play Eve on my pc today while I was at work and had socket closed 4-5 times. I don't understand why it happens to her so frequently and not to me...
Nel Tu Minmatar Thurisaz Robotics Corporation The Fifth Syndicate	Posted - 2009.03.27 02:56:00 - [728] I've also been getting this issue since about two or three days ago. At first it would close my socket, then I'd have to power cycle my modem/restart it in order for my net to come back up. After so many times of this (I haven't tested it thoroughly, but it seems every time my net cuts out, it's because of EVE) I admit I got a little angry and .... ummm.... smacked the netgear modem/router. There's pieces rattling around inside of it, not sure it's supposed to do that (cough). Either way now (the netgear still works.... somehow), my whole "losing internet when the socket closes" seems to have stopped. But I am STILL getting "This socket has been closed". And I'm very much surprised that CCP has yet to step in and say something on this. ============== Two things are infinite: the universe and human stupidity; and I'm not sure about the universe.
Rylert	Posted - 2009.03.27 03:42:00 - [729] Yet another "Socket Connection Closed" winner/loser here. Happens frequently. Only started happening for me when the Apoc. patch came out yesterday. Dropped me numerous times during a mission (for which thankfully I survived and was able to complete without the loss of my ship...) Some have not been so lucky. I hope, like the rest of this, that these issues get fixed soon. Come on new CCP patch.
john roe Children of Gjallarhorn	Posted - 2009.03.27 05:56:00 - [730] Originally by: Lysander Kaldenn Well my wife attempted to play Eve on my pc today while I was at work and had socket closed 4-5 times. I don't understand why it happens to her so frequently and not to me... mate, i think it's somehow eve-region/system related. got a few chars in various regions/systems. i'm able to log in on almost everyone of them (yes, finaly i'll lose connection, but at least i'm able to switch skills)... but on of them is stuck in Cloud Ring region and it's impossible for me to log in! damn you ccp!

PaddyPaddy Nihildarnik Gallente H A V O C Minor Threat.	Posted - 2009.03.27 09:42:00 - [731] Edited by: PaddyPaddy Nihildarnik on 27/03/2009 09:43:27 I had an eve mail sent to me today from a trial account who couldnt post on this forum who is having this exact issue happening too. 2009.03.26 20:16 Hi Paddy, I've just read your post on Eve 'Player Exclusive' Forums concerning the 'socket closed' issue .... I couldn't find a way to post inside this topic (i'm using the trial version), but definitely agree with you about this : Originally by: 'paddy' "there are probably what, 200 or more individual chars posting in this thread. If you all make an effort to do the same thats 1000 accounts ccp will no longer be getting." Do they really believe they'll get new customers to pay for playing in those conditions ? There's no way I'll upgrade my account if they don't fix things up soon. Said it all :) Feel free to post this as a ''201st-or-so unhappy player notice", if you happen to get bored between two sockets closing... or just to correct my weird english, guess I could use some lessons :) anyway, have a nice playing session, maybe we'll meet around someday :) Ciao ! Sigisoarah Kinda sad that this is the introduction to Eve that potential new players are getting. For a problem so endemic, so widespread I am simply lost for a reason that CCP wont reply to this forum. I stand by my previous statements. I have long supported CCP, gave em free PR, raved about it to friends, defended their sometimes shady in-game actions. All this ends now until this conflict is resolved. Im doing my best to spread awareness of this amongst the Eve community too, for what they might care. CCP, you are giving your clients such a bum steer dont be surprised when your subs drop when the first real mmo competition you get comes out. Wake up and smell the aweful job you have done handling this...
john roe Children of Gjallarhorn	Posted - 2009.03.27 16:28:00 - [732] up
Jebus Gallente	Posted - 2009.03.27 19:19:00 - [733] Originally by: Aleksei Valenkov I've noticed that if I am in a fleet with audio enabled I will not have the socket closed problem. Also if I'm doing a mission and I notice the game has stopped displaying the damage info for attacks but is still going through the animations if I perform an action soon enough it will unhang and I will not get socket closed. If I leave it, it goes through the motions of socket connection closed. This is friggin' bizzare. Yep. this works, I took it to a further extreme, and created a macro on the G-15 keboard that spams a "dead" shortcut key every 10 seconds, since then, not a single socket error.
john roe Children of Gjallarhorn	Posted - 2009.03.27 20:24:00 - [734] Originally by: Jebus Gallente Originally by: Aleksei Valenkov I've noticed that if I am in a fleet with audio enabled I will not have the socket closed problem. Also if I'm doing a mission and I notice the game has stopped displaying the damage info for attacks but is still going through the animations if I perform an action soon enough it will unhang and I will not get socket closed. If I leave it, it goes through the motions of socket connection closed. This is friggin' bizzare. Yep. this works, I took it to a further extreme, and created a macro on the G-15 keboard that spams a "dead" shortcut key every 10 seconds, since then, not a single socket error. my god, jesus-f-christ... cant cccp create some inside macro spamming whatever during playing to cover that fock-up called socket closed issue so we all could return to our space-business? thanks in advance.
Jebus Gallente	Posted - 2009.03.27 21:15:00 - [735] Originally by: john roe Originally by: Jebus Gallente Originally by: Aleksei Valenkov I've noticed that if I am in a fleet with audio enabled I will not have the socket closed problem. Also if I'm doing a mission and I notice the game has stopped displaying the damage info for attacks but is still going through the animations if I perform an action soon enough it will unhang and I will not get socket closed. If I leave it, it goes through the motions of socket connection closed. This is friggin' bizzare. Yep. this works, I took it to a further extreme, and created a macro on the G-15 keboard that spams a "dead" shortcut key every 10 seconds, since then, not a single socket error. my god, jesus-f-christ... cant cccp create some inside macro spamming whatever during playing to cover that fock-up called socket closed issue so we all could return to our space-business? thanks in advance. I feel you, my brother from another mother, but hey, at least we have a work-around until CCP pulls their collective heads out of their arses.
Rylert	Posted - 2009.03.28 02:43:00 - [736] Does this solution really work? I have yet to try it and I want to know if people have had success with this. How did you create that macro dead key? Cuz now I am interested. CCP may not be fixing this anytime soon so I guess I need to try to be flexible for a bit.
Aleksei Valenkov	Posted - 2009.03.28 02:45:00 - [737] Originally by: Jebus Gallente Originally by: Aleksei Valenkov I've noticed that if I am in a fleet with audio enabled I will not have the socket closed problem. Also if I'm doing a mission and I notice the game has stopped displaying the damage info for attacks but is still going through the animations if I perform an action soon enough it will unhang and I will not get socket closed. If I leave it, it goes through the motions of socket connection closed. This is friggin' bizzare. Yep. this works, I took it to a further extreme, and created a macro on the G-15 keboard that spams a "dead" shortcut key every 10 seconds, since then, not a single socket error. Well I found something even easier by accident. I was downloading something with bittorrent on in the background and while I was playing EVE with it running in the background I have not gotten a single socket disconnect. It's been fine for 3 days now with bit running in background. :) Weird stuff.
Atlaniex	Posted - 2009.03.28 04:14:00 - [738] well, not only do i get disconnected, every time i manually exit the game, i have to reinstall EVE, and about every 5-10 times i do that, it pops up with corrupted files.... gets really annoying downloading eve then installing it every 2 days.... waiting at least 1-2 hours to play.... anyone else have this issue?
Death Ryder	Posted - 2009.03.28 04:23:00 - [739] well, time for my half a cent worth, i've been getting constant disconnections for 3 days now, before and after the patch.. And it seems to be the damn telecity.ge9 server doing it with a constant 30+% packet loss and packet errors every few minutes. I've just started a channel in game "CCP Disconnections" so anyone having same proplem join up, if there's enough people in there the bastards might start paying attention. Also maybe able to get 1 of there almighties to come in a discuss the problem to see if they are actually doing any damn thing
john roe Children of Gjallarhorn	Posted - 2009.03.28 06:08:00 - [740] Originally by: Death Ryder well, time for my half a cent worth, i've been getting constant disconnections for 3 days now, before and after the patch.. And it seems to be the damn telecity.ge9 server doing it with a constant 30+% packet loss and packet errors every few minutes. I've just started a channel in game "CCP Disconnections" so anyone having same proplem join up, if there's enough people in there the bastards might start paying attention. Also maybe able to get 1 of there almighties to come in a discuss the problem to see if they are actually doing any damn thing channel in game "CCP Disconnections" - mate, ppl have to be ONLINE to be on that channel. it's hard to stay online while being disconnected every 3-5 mins OR when you are unable sometimes to even log in. beside that... great idea. :] o/

Death Ryder	Posted - 2009.03.28 08:02:00 - [741] ya i've noticed that, i of course have been offline for the last 2-3 hours which is why no one is in that channel, but if you do get in, join the channel, that way people can actually see ya connect and disconnect and know there not alone in there lil boats
Death Ryder	Posted - 2009.03.28 08:55:00 - [742] thing that ****s me the most is they dont care, they'll sit there with hands out for there subscription money and blame us for the problem, i'll have to try again tomorrow to get online long enough to dock my scanner ship:(
john roe Children of Gjallarhorn	Posted - 2009.03.28 09:08:00 - [743] Originally by: Death Ryder thing that ****s me the most is they dont care, they'll sit there with hands out for there subscription money and blame us for the problem, i'll have to try again tomorrow to get online long enough to dock my scanner ship:( i believe that 80/20 (Pareto principle) will apply here as well LINK ...and since most of the accounts belong to chinese/russian isk selling/e-baying gents who will do everything but complain, things, for CCCP ofc, are still very 'OK'.
Levanel	Posted - 2009.03.28 09:50:00 - [744] This is ridiculous. I'm no longer gonna' bother relogging 40ish times a day out of boredom.
Miles Apart	Posted - 2009.03.28 12:52:00 - [745] Bumpity Bump. I'm getting this too - and have had no connection issues with Eve previously. In UK, with 0-lag usually.
Sareem Amarr Sareem's Junkyard	Posted - 2009.03.28 12:57:00 - [746] Edited by: Sareem on 28/03/2009 13:01:50 I've had no such concerns untill last patch. Now, just like everyone else in this LONG thread, it's been impossible to play eve, dropping connection every 2 minutes or so. My conection isn't brilliant, but i've never had this much trouble. Please do something about it... My current subscription ends next tuesday, so i'm considering taking a break until next patch. No point on paying for a game you can't play, imo. Thanks
john roe Children of Gjallarhorn	Posted - 2009.03.28 13:48:00 - [747] Originally by: Sareem Edited by: Sareem on 28/03/2009 13:01:50 I've had no such concerns untill last patch. Now, just like everyone else in this LONG thread, it's been impossible to play eve, dropping connection every 2 minutes or so. My conection isn't brilliant, but i've never had this much trouble. Please do something about it... My current subscription ends next tuesday, so i'm considering taking a break until next patch. No point on paying for a game you can't play, imo. Thanks mate, for some, like myself, it's almost A YEAR, since that issue occured. i doubt they will fix it with next patch, really.
Dr Witch	Posted - 2009.03.28 14:33:00 - [748] My issue differs a bit: the client crashes every time I open fitting window, switch to another application like Firefox or another and then switch back to EVE.
john roe Children of Gjallarhorn	Posted - 2009.03.28 15:10:00 - [749] Originally by: Dr Witch My issue differs a bit: the client crashes every time I open fitting window, switch to another application like Firefox or another and then switch back to EVE. ok, but still sounds cool.
Mephhh	Posted - 2009.03.28 15:19:00 - [750] Heya, Experiencing that socket closed issue now as well. I'm disconnected as soon as I'm logged in with a toon (all windows are empty, etc). It started happening today for no reasons, worked fine until now, no change in network architecture at home or comp setup.

john roe Children of Gjallarhorn	Posted - 2009.03.28 15:35:00 - [751] Originally by: Mephhh Heya, Experiencing that socket closed issue now as well. I'm disconnected as soon as I'm logged in with a toon (all windows are empty, etc). It started happening today for no reasons, worked fine until now, no change in network architecture at home or comp setup. most possible CCCP answer... 'it's prolly your ISP, dude. there is nothing we can do. sorry. thanks for paying us for this crappy product. much apprieciated. cheers'
Mistress Aranata	Posted - 2009.03.28 19:14:00 - [752] I've seen this thread before, but never looked into it as I had no idea what a socket is. Still don't know what one is, but whatever it is, it's been closing on me for the last couple of days. Not having this problem with anything else. I don't want to be a regular in a 46 page thread.
clapdoctor Amarr 24th Imperial Crusade	Posted - 2009.03.28 22:42:00 - [753] Not sure if this will help people, but It's worth a try. Whilst examining my network traffic, I noticed I had many many TCP/IP checksum errors in traffic to eve. (Which was causing many retransmits as "pushed" traffic was "losing" ACKs). Ive tracked this down to my crappy on-board NIC (marvell generic yukon), which is calculating checksums incorrectly for this type of data. A fix/workaround for this is to turn off "HardwareChecksumming" in the network device properties tab. To do this on XP pro, open "Network Connections", find your network device and right click it. Select "Properties" then click "Configure" and find the "Advanced" tab. Select "HardwareChecksumming" in the list and set the "Value" drop down to "Off". Now click OK. This will reset the network. As I seem to have a steady connect most of the time now, I cant really tell if this will help "socket closed" errors for anyone. What I _do_ know is it's cleaned/reduced my network traffic to eve considerably and lag _seems_ less than it was. Happy hunting.
Sareem Amarr Sareem's Junkyard	Posted - 2009.03.29 01:33:00 - [754] Originally by: clapdoctor Edited by: clapdoctor on 29/03/2009 01:17:39 Not sure if this will help people, but It's worth a try. Whilst examining my network traffic, I noticed I had many many TCP/IP checksum errors in traffic to eve. Ive tracked this down to my crappy on-board NIC (marvell generic yukon), which is calculating checksums incorrectly for this type of data. A fix/workaround for this is to turn off "HardwareChecksumming" in the network device properties tab. To do this on XP pro, open "Network Connections", find your network device and right click it. Select "Properties" then click "Configure" and find the "Advanced" tab. Select "HardwareChecksumming" in the list and set the "Value" drop down to "Off". Now click OK. This will reset the network. As I seem to have a steady connect most of the time now, I cant really tell if this will help "socket closed" errors for anyone. What I _do_ know is it's cleaned my network traffic to eve considerably and lag _seems_ less than it was. Happy hunting. Thanks for the suggestion mate, unfortunately (at least for me) it has no effect, the problem keeps happening.
icanbeyourherobaby	Posted - 2009.03.29 11:34:00 - [755] Edited by: icanbeyourherobaby on 29/03/2009 11:35:41
VLAD VIRONS Gallente United Kings DEFI4NT	Posted - 2009.03.29 11:42:00 - [756] same here, to many disconnections with "the socket was closed", Dear CCP i want my money back if i cant play this game.......zzzzzz im not payed with Real-money, maybe this is the problem))))) P.S. Im working in IT-Security Brange, guys, its not my network, its not my XP or Ubuntu, its all in EVE-Client(XP) or Serverside......
Levanel	Posted - 2009.03.29 16:06:00 - [757] Edited by: Levanel on 29/03/2009 16:07:29 Before QR, I started using ssh port forwarding service to maintain a stable connection to ccp. Maybe twice as many hops and much slower response time (not recommended while in fleet) but without any connection or socket drops. Now, I'm beginning to see drops even while using ssh port forwarding. From what I can tell, the route packets take from my originating line and port forwarding service are quite different. All this was before I've seen 30+k concurrent eve connections (when you log in). Now the most I've seen was 45+k.. on those days, socket drop are the worst for some reason. Here are some messages that pop up right after the character selection page: "The connection to the server was closed." "Connection to server lost." "The transport has not yet been connected, or authentication was not successful." ^If authentication wasn't successful, how was I able to get to and past the character selection page? I don't suppose telia.net and telecity.net are related but they are the bottlenecks right before 87.237.38.200. I was wondering why CCP have EVE hosted in London exclusively when they're based in Iceland? Wouldn't putting servers around the world (or at least one in America and one in Asia) be beneficial to everyone? Maybe that's the problem right there.
Arthor Dark	Posted - 2009.03.29 16:24:00 - [758] Where's CCP? This has been going on for too long.
john roe Children of Gjallarhorn	Posted - 2009.03.29 16:58:00 - [759] Originally by: Arthor Dark Where's CCP? This has been going on for too long. CCCP! CCCP! where the F!@#$ is CCCP!? they prolly have some good laughs reading all that whine and couldnt care less.
Forranz Shadow of xXDEATHXx	Posted - 2009.03.29 18:49:00 - [760] Originally by: Arthor Dark Where's CCP? This has been going on for too long. They already replied to this thread ONCE so it's unnecessary for them to reply again.

john roe Children of Gjallarhorn	Posted - 2009.03.29 19:40:00 - [761] Originally by: Forranz Originally by: Arthor Dark Where's CCP? This has been going on for too long. They already replied to this thread ONCE so it's unnecessary for them to reply again. ...and their reply solves... brbrbrbbr (/me makes Lewis Black famous noise) nothing! Ergo... we are still waiting for an answer (either they do anything to fix this ** or they admit that no one in CCCP gives a ** about it)
bleugateau Minmatar Ark Industries	Posted - 2009.03.29 20:26:00 - [762] since the patch, constant disconnects. YAY
Nooto Caldari Panta-Rhei Guardian Federation	Posted - 2009.03.30 00:49:00 - [763] i also have this issue here since the last patch randomly get "the socket was closed" tried it with two totally different ISPs and on two different PCs and on both lines and rigs its the same pls ccp look into this asap BEWARE!!! All text above this sig represents my personal opinion. This in no way reflects the views of my corporation or alliance
uberuberalles	Posted - 2009.03.30 08:32:00 - [764] where the patch, ccp?
Kaldah	Posted - 2009.03.30 10:04:00 - [765] yea..have the same problem here.. and it often comes in a bad time ; while fiting rats..so u can imagine what can happen when socket closes in that situation.. but actually we are to blame..we are blaming ccp while all the time all of us keep login in to eve and continuing playing.. i bought a time card few days ago so im going to playit out till it expires ..if the problem doesent stop till then ill not buy another time card..easy as that ; im not going to pay for smth that doesent work..and i would suggest u do the same ,that way maybe ccp will look in the problem ; when they realise theyr loosing players on a massive scale.. best regards to ya all ! hope this resolves before that ; i would like to play eve but not like this..
Cyclicus Remba Gallente Irish Democratic Army	Posted - 2009.03.30 12:45:00 - [766] Originally by: john roe Originally by: Mephhh 'it's prolly your ISP, dude. there is nothing we can do. sorry. thanks for paying us for this crappy product. much apprieciated. cheers' Pretty much. You all need to get with the program, and realize that this issue will NOT be addressed by CCP. So, you can do one of three things: 1--Deal with it; 2--Ragequit, or; 3--Fly to Iceland for FanFest and punch someone in the face. Either way, you need to come to the realization that CCP doesn't consider this "their" issue, so stop whining. God knows I have.
Muskaos	Posted - 2009.03.30 12:53:00 - [767] Was able to get my laptop patched, and took it down to the library to test the connection there. Totally different packet routing, no drops. I'll be playing from there on the weekends; I'll at least be able to help out with corp ops. During the week I will just skill switch and do the industrial stuff...
john roe Children of Gjallarhorn	Posted - 2009.03.30 14:01:00 - [768] Originally by: Muskaos Was able to get my laptop patched, and took it down to the library to test the connection there. Totally different packet routing, no drops. I'll be playing from there on the weekends; I'll at least be able to help out with corp ops. During the week I will just skill switch and do the industrial stuff... nice compromise. shame one has to pay for it... monthly!
Terra Marr	Posted - 2009.03.30 15:19:00 - [769] Hey, I had no problems playing EVE so far. But as of today I get disconnected after 20-30 seconds when I log in. I get the message: "The socket was closed" following by "Connection to server was lost". I haven't changed my ISP, Router, Computer settings. Everything else works perfectly fine (other online games, and all other internet activities). EVE is the only thing having problems. This disconnecting started happening today. I don't know why, but like I said, this never happened before nor did I change any settings. Right now the game is unplayable. Every single time I log in, in-game windows just don't load and I get disconnected.
john roe Children of Gjallarhorn	Posted - 2009.03.30 16:35:00 - [770] Originally by: Terra Marr Hey, I had no problems playing EVE so far. But as of today I get disconnected after 20-30 seconds when I log in. I get the message: "The socket was closed" following by "Connection to server was lost". I haven't changed my ISP, Router, Computer settings. Everything else works perfectly fine (other online games, and all other internet activities). EVE is the only thing having problems. This disconnecting started happening today. I don't know why, but like I said, this never happened before nor did I change any settings. Right now the game is unplayable. Every single time I log in, in-game windows just don't load and I get disconnected. welcome o/ dont expect that problem to be solved soon... some have these issues for almost a year now. hey! o/

john roe Children of Gjallarhorn	Posted - 2009.03.30 16:37:00 - [771] Edited by: john roe on 30/03/2009 16:38:22 ...deleted.
5h3M4l3	Posted - 2009.03.31 04:53:00 - [772] top Setting the correct ETCs prices since 2005

CCP Fallout	Posted - 2009.03.31 14:55:00 - [773] Edited by: CCP Fallout on 31/03/2009 15:05:13 Edited by: CCP Fallout on 31/03/2009 14:56:18 Hey all, We just posted the following thread regarding our investigation into the socket closed issue. I encourage all of you to visit the thread and help us by testing on SiSi. Also, if you can use the above link to comment on the issue that would be great, as it means we can better track the current status you guys are having with the issue. Fallout Associate Community Manager CCP Hf, EVE Online Contact us

john roe Children of Gjallarhorn	Posted - 2009.03.31 19:09:00 - [774] Originally by: CCP Fallout Edited by: CCP Fallout on 31/03/2009 15:05:13 Edited by: CCP Fallout on 31/03/2009 14:56:18 Hey all, We just posted the following thread regarding our investigation into the socket closed issue. I encourage all of you to visit the thread and help us by testing on SiSi. Also, if you can use the above link to comment on the issue that would be great, as it means we can better track the current status you guys are having with the issue. "never give up, never surrended!" (galaxy quest) ...and to some... whine is an answer if you wonna draw some CCCP attention.
Death Ryder	Posted - 2009.03.31 20:50:00 - [775] hi all fellow sufferers, i've found what seems to be a work around for the problem, thats using a VPN Tunnel, in short a program that connects to else where and allows you to connect to eve through another network thats not affected so much by the problem, http://www.eveonline.com/ingameboard.asp?a=topic&threadID=620747&page=6 this links to where i found the solution in the first place, i'm surprised that ccp havent suggested it to those people having the most problems. let me know ingame if this works for you
Piotr Anatolev Gallente Society of Assassins	Posted - 2009.04.01 06:41:00 - [776] Since apocrypha 1.1 was it? last patch tho, I have been getting 'socket closed' problems with my client. never had exactly this issue before alltho I have had connection issues over the years. Whats gone wrong this time?
shifty one	Posted - 2009.04.02 02:08:00 - [777] the end of petition #3 Hi, Thank you for the file. Well as my colleague mentioned it in one of your previous petition, packet losses are only relevant if you can continue to see at least the same amount lost on the next hops until the last one. I can see that it's the case for you in a couple of cases only. And in such cases, there's unfortunately nothing we can do so far, the issue not being under our direct control, I'm sorry. Best regards, GM Surmoi EVE Online Customer Support
shifty one	Posted - 2009.04.02 02:10:00 - [778] for the sake of progress, everybody work with the dev team and lets hope we can get this figured out!
Miniturret Amarr Apollo's Legion	Posted - 2009.04.02 12:05:00 - [779] Had numerous disconnects and socket closed errors the other night. Turned off computer, came to work and was about to begin my forum warrioring when i came across the issue with the UI not sync'ing up. Another member made a mention to check the system clock. I began to think at work about how the system clock would affect the game and if the solution to the problem for me could be that simplistic. Got home that night and logged into eve, took note of the time, my system clock was running approx 30-45secs ahead of eve client's clock. Was promptly d/c'ed with socket closed error. -=NOTE=- the only setting i've changed is the system time -=END NOTE=- Set my system clock back a minute so that it read slightly slow to the eve client clock. Logged back in and was never dropped again. A friend of mine was complaining about numerous problems along the same line and told him of my issues and how I resolved it for myself. Being an IT guy he laughed at me and told me numerous reasons that it shouldn't and can't work. After 8 disconnects inside of 4 minutes he switched the time on his system to read slightly slower than the eve client and has not had any issues since. I am merely sharing my experiences with the community in hopes that something as simple as this may help others. I am sorry if it does not and hope that you are able to find a solution or ccp is able to find a solution soon.
john roe Children of Gjallarhorn	Posted - 2009.04.02 12:15:00 - [780] not working for me but veeery insteresting :]

GavTheMighty	Posted - 2009.04.02 16:31:00 - [781] I get the socket closed and drop connection to the game everytime a contract expires while in a mission dont know if the two are linked because I'm often running missions but it has happened three times now as a contract comes through eve crashes.
Alva Noto the united Negative Ten.	Posted - 2009.04.03 19:52:00 - [782] me too. only on second client it seems, it disconnects after like 30 mins all the time.
padraig animal Minmatar Vanguard Frontiers Sc0rched Earth	Posted - 2009.04.03 21:09:00 - [783] Happened to me few times today,crashed my modem also it seemed. Tho after 2 times i turned on the logserver it didn't happen again :(
Carreira	Posted - 2009.04.05 23:40:00 - [784] Any news? developments?
john roe Children of Gjallarhorn	Posted - 2009.04.06 04:57:00 - [785] Originally by: Carreira Any news? developments? yeah... expect breakthrough any day now... for how long do you know cccp, mate?
Jebus Gallente	Posted - 2009.04.10 07:46:00 - [786] Originally by: CCP Fallout Edited by: CCP Fallout on 31/03/2009 15:05:13 Edited by: CCP Fallout on 31/03/2009 14:56:18 Hey all, We just posted the following thread regarding our investigation into the socket closed issue. I encourage all of you to visit the thread and help us by testing on SiSi. Also, if you can use the above link to comment on the issue that would be great, as it means we can better track the current status you guys are having with the issue. it only took months of people commenting on it, losing ships because of it, and now 27 pages into a thread... you FINALLY admit there is an error? /me claps sarcastically Now, what about the ship losses some of us have suffered due to this and been told "There is no log traffic to suggest a problem, petition closed"???
john roe Children of Gjallarhorn	Posted - 2009.04.10 16:28:00 - [787] Edited by: john roe on 10/04/2009 16:30:30 Originally by: Jebus Gallente Originally by: CCP Fallout Edited by: CCP Fallout on 31/03/2009 15:05:13 Edited by: CCP Fallout on 31/03/2009 14:56:18 Hey all, We just posted the following thread regarding our investigation into the socket closed issue. I encourage all of you to visit the thread and help us by testing on SiSi. Also, if you can use the above link to comment on the issue that would be great, as it means we can better track the current status you guys are having with the issue. it only took months of people commenting on it, losing ships because of it, and now 27 pages into a thread... you FINALLY admit there is an error? /me claps sarcastically Now, what about the ship losses some of us have suffered due to this and been told "There is no log traffic to suggest a problem, petition closed"??? well, it's CCCP. i'll be happy IF they will solve this problem... expecting anything else would be... rude? like with a child... you're just happy 'cause that little focker stoped doing poo into his diper. everything else is just a bonus. cheers
john roe Children of Gjallarhorn	Posted - 2009.04.10 19:45:00 - [788] just checked price on market... CTD. took me around 30+ tries to finaly log the fock in. up yours, cccp! o/
icanbeyourherobaby	Posted - 2009.04.10 20:28:00 - [789] hbg-bb1-link.telia.net ldn-bb1-link.telia.net ldn-b4-link.telia.net from 14 and sometimes 100%!!!! Pack Lose, whats up CCP=)? Hosting in Sweden its more cheaper)? Have ping at 40-50 so its ok, but on the way to 87.237.38.200 to many loses, u guys said try Ping it, im answer try solve this problem pls................while I WANT PLAY EVE, i LIKE EVE!!! PLS=) with best regards
john roe Children of Gjallarhorn	Posted - 2009.04.11 12:16:00 - [790] ok, tried to log in over 40 times... didnt make it so... fock you, cccp. i'm no longer playing this bu11****

Lukeios	Posted - 2009.04.11 20:14:00 - [791] Resubscribed yesterday, got the client and logged into the game. Connect. Disconnect. Connect. Disconnect. Connect. Disconnect. Connect... Connection seems a little stable, actually complete a mission, go on to the next mission and... Disconnect (bye bye drones!) ... So, judging by this thread, this defect has existed for four months? Whew. Someone is fallin' asleep at the wheel.
Rick Tan Caldari Provisions	Posted - 2009.04.14 15:35:00 - [792] This isn't funny. I haven't played for a year... did the 5 day trial on january it was all fine but when i resubscribed on april 13th, this is what a welcome party does to me, "Socket closed". This never happened to me before. uninstalled/reinstalled tried all different things but nothing. I want my refund CCP. Can't even play. This isn't worth my time until you guys fix it.
Gutsa	Posted - 2009.04.14 20:44:00 - [793] THIS SUX DAMN CCCP!
ShiFty OMA	Posted - 2009.04.15 14:06:00 - [794] Just logged on......and bang disconnected. Was in game for like what 10 secs? PLEASE sort it out CCP
Rick Tan Caldari Provisions	Posted - 2009.04.15 14:35:00 - [795] Woot Woot! Just got a mass email petition from GM Zhainius saying they will have patch ready tomorrow... hope this fixes it so i can play again. Thanks very much!
Carreira	Posted - 2009.04.15 17:44:00 - [796] Originally by: Rick Tan Woot Woot! Just got a mass email petition from GM Zhainius saying they will have patch ready tomorrow... hope this fixes it so i can play again. Thanks very much! H'mmmmm
Gutsa	Posted - 2009.04.16 12:28:00 - [797] Bought new router, FIXED! DO NOT BUY BELKIN ROUTERS!!!!!!!!!!!!!
Kamikazee Joe Minmatar Dark-Rising	Posted - 2009.04.16 12:53:00 - [798] Originally by: Gutsa Bought new router, FIXED! DO NOT BUY BELKIN ROUTERS!!!!!!!!!!!!! About to take this option, hope it works, doubt it will tho lol
Carreira	Posted - 2009.04.16 13:18:00 - [799] Originally by: Gutsa Bought new router, FIXED! DO NOT BUY BELKIN ROUTERS!!!!!!!!!!!!! I get socket closed issue even conected directly to my modem, bypassing the router.
Rick Tan House Of Hades The Council.	Posted - 2009.04.16 14:33:00 - [800] Edited by: Rick Tan on 16/04/2009 14:34:40 Originally by: Carreira Originally by: Rick Tan Woot Woot! Just got a mass email petition from GM Zhainius saying they will have patch ready tomorrow... hope this fixes it so i can play again. Thanks very much! H'mmmmm Yes Carreira? I actually think i found a fix. But i don't remember what i did before. After i kept getting socket closed on my vista ultimate, what i remember was i uninstalled, ran cleaner, rebooted, reinstalled (downloaded a different 1.9gb eve from different website), restarted, then client wouldn't open so i right clicked on eve.exe and added run this as administrator.... and it worked. No more socket closed. But now, CCP's gonna fix that eh? :) ...wonders if "DELETE: /boot.ini" will be in the next patch :P jk

Carreira	Posted - 2009.04.16 17:09:00 - [801] Any reports on if the Patch fixed things? (can't login atm to test it myself)
Grall Sek Caldari CREO Technologies	Posted - 2009.04.16 22:43:00 - [802] Still the same
Arthor Dark	Posted - 2009.04.16 23:32:00 - [803] Socket has been closed ARGH.... still??!?
Kamikazee Joe Minmatar Dark-Rising	Posted - 2009.04.17 04:43:00 - [804] Originally by: Grall Sek Still the same +1 and many many many more to that...
belzebub1 Gallente The Funkalistic Imperial Republic Of the North	Posted - 2009.04.17 11:19:00 - [805] same issue here on multiple PC's with multiple accounts. It is nothing to do with the Belkin rooter as it worked fine prior to this patch. I have donloaded a full copy of the client and will install it later today I am hoping this resolved. Lastly as this thread is growing quite fast a response from CCP here coudl help to reduce the petitions. Rgds Belz
Tillsiter Our Daily Bread Inc.	Posted - 2009.04.17 17:17:00 - [806] tried for about 30 minutes to access my science tab . Everytime i hit the show jobs button i got the socked closed error . gets annoying
Kamikazee Joe Minmatar Dark-Rising	Posted - 2009.04.18 06:37:00 - [807] Originally by: belzebub1 Lastly as this thread is growing quite fast a response from CCP here could help to reduce the petitions. Hah, there is already another lengthy topic about this in the development forum that they haven't posted in either...
Kamikazee Joe Minmatar Dark-Rising	Posted - 2009.04.19 08:54:00 - [808] Bump - I think an issue with 800 posts and not having any action taken about it needs to stay on the front page...
Crimson Violet	Posted - 2009.04.19 18:34:00 - [809] Also suffering from this, only since the latest patch, have petitioned with details. Vista, wirelessly connected, all drivers up to date. DCs when I change session, access market/research/manufacture activating module, activating scan. Infact anything which you might want to do. Is unplayable at the moment.
Nooto Caldari Panta-Rhei Guardian Federation	Posted - 2009.04.19 19:15:00 - [810] Edited by: Nooto on 19/04/2009 19:15:17 trace 1 and trace 2 Traces from two totally different ISPs. god damn ccp fix that im unable to play this game cause of the constant disconnects. BEWARE!!! All text above this sig represents my personal opinion. This in no way reflects the views of my corporation or alliance

Wilaka	Posted - 2009.04.19 21:14:00 - [811] I have only had this game for four days, and try to play a couple hours in a stretch. I have continuously been disconnected, usually after 15-20 minutes online, but sometimes after a minute or two. I DO NOT have a Belkin router, and every other online game I have played (for the past 20+ years) I have not had a connection issue such as this. I have searched the web for a solution but none seems to exist. Judging by the numerous posts, I am not alone. The sad thing is there is appearance of sweeping it under the rug by those who can fix it. Every time I ask for help online in game, my question is ignored as if the issue does not exist. If the developers want to expand their user base it seems like it would be a good idea to fix an issue such as this that seems to be quite prevalent. Just when I start learning how to play and accomplish something (or in the middle of it) I get disconnected. At this rate I probably will not renew at the end of my free play period.
Kamikazee Joe Minmatar Dark-Rising	Posted - 2009.04.20 03:43:00 - [812] Originally by: Wilaka Edited by: Wilaka on 19/04/2009 21:17:07 I have only had this game for four days, and try to play a couple hours in a stretch. I have continuously been disconnected, usually after 15-20 minutes online, but sometimes after a minute or two. I DO NOT have a Belkin router, and every other online game I have played (for the past 20+ years) I have not had a connection issue such as this. I have searched the web for a solution but none seems to exist. Judging by the numerous posts, I am not alone. The sad thing is there is appearance of sweeping it under the rug by those who can fix it. Every time I ask for help online in game, my question is ignored as if the issue does not exist. If the developers want to expand their user base it seems like it would be a good idea to fix an issue such as this that seems to be quite prevalent. Just when I start learning how to play and accomplish something (or in the middle of it) I get disconnected. At this rate I probably will not renew at the end of my free play period. Sad CCP, not even are you losing loyal customers but potential new ones as well. I for one am astounded by your lack of addressing this issue...
Asphalt Cowboy Quantum Singularity Initiative	Posted - 2009.04.20 07:01:00 - [813] Got a new (used) pc with vista and tried to play simultanous but the first experience with the new one was a BSOD, IRQ not less or equal... updated gfx, dx, sound and lan drivers, no i dont get BSODs but connection losses and game crashes... while im online in EVE with the other computer. No probs on it going over the same router (wired) thru the same ISP. So i think its a local problem with the hardware/drivers of the computer, an old intel dual core E6400 on intel P45 based board (MSI P45 NEO-F), a geforce 9600GTS and realtek sound and LAN onboard. I'll plug a soundlbaster and a new LAN board. I hope i have PCI slot on board :) I'll report my progresses
Wild Jedi	Posted - 2009.04.20 07:05:00 - [814] I have problems with running multiple accounts after the patch. Running one account it's not a problem but when i'm trying to play on two or three after few minutes the third or second account is disconecting (not crash) and the first one is still running ok. Before patch everything was ok with 4 or even 5 accounts. i tryed everything. new client. new system and new client, format hdd than new system and new downloaded client and nothing change. the active account (where i'm doing something) work fine but the minimized disconecting after few minutes (1-10). or if i have account running but nothing doing on it it's disconnecting. http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1053062 help me
Anatole Beauforte	Posted - 2009.04.20 16:47:00 - [815] Same
ZCorp Gallente Center for Advanced Studies	Posted - 2009.04.20 17:34:00 - [816] In the last 24hrs I have only seen my clients disconnect when I see packet loss on the route to the TQ server. Please see this thread for more info: http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1052969&page=2 To check to see if this is indeed your problem. Install "pingplotter" and add the TQ server adderss to trace (87.237.38.200). If you start seeing >10% packet loss you are likely to see your client disconnect and exit with an error.
Mak'ita AoD	Posted - 2009.04.22 17:42:00 - [817] Is there any news on this problem since i also suffer from it ?
Nean Derthal Minmatar Eve Defence Force Imperial Republic Of the North	Posted - 2009.04.24 21:32:00 - [818] I would like to hear from you CCP How is it going?
Spriggen Ma'for Ministry of War	Posted - 2009.04.26 13:04:00 - [819] just wuld like to say: THANKS CCP! 6 months i've not played because of this shtty bug, i've decided to come back... 2 days without disconnections, and... TADAAAA my first disco 5 minutes ago! Since August 2008 I've encountered discos problems... NOTHING has been made... So this is just a FUK CCP post, and FU*K people who try to act with patience... mine is totally gone!
ForgottenXenocide	Posted - 2009.04.27 00:09:00 - [820] i know! ive waited 4weeks! im so ****ed off because CCP will not answer! ive sent multiple petitions and NOT ONE! CCP person has replyed! im sick of paying for EVE even though its the best game ive played.. IS A TOTAL WASTE RIGHT NOW! im paying all this for you to sit back and not help me or anyone else! ive gotten to the point where my conclusion is sadly yall are scamming.. PLEASE FIX THIS!

xSnowwhitex	Posted - 2009.04.27 14:11:00 - [821] ive been suffering from socket closed today while trying to spam a station entrance with jet cans
Voidspawn	Posted - 2009.04.27 15:11:00 - [822] 2 Months where I was Disco free, but now I'm back tot he usual 50 Disco's per hour. CCP...Here's the 1 finger salute to you. Voidspawn P.S. And suggesting we pay to get PingPlotter so we can solve your problem...... Well, it just shows how low you've sunk. I suppose the next logic step is scamming in Jita.
Carreira	Posted - 2009.04.27 16:13:00 - [823] Originally by: Voidspawn 2 Months where I was Disco free, but now I'm back tot he usual 50 Disco's per hour. CCP...Here's the 1 finger salute to you. Voidspawn P.S. And suggesting we pay to get PingPlotter so we can solve your problem...... Well, it just shows how low you've sunk. I suppose the next logic step is scamming in Jita. You dont have to pay to use Pingplotter standard (at least not for the 1st month iirc).
Terranah Scysha Van Uber.	Posted - 2009.04.27 21:44:00 - [824] I've been dealing with "socked closed" connection errors now for a few months, and I've dealt with it because I'm paid up on all 5 of my accounts for the next few months. But now I'm beginning to get a bit annoyed with it, and would like to say, that any other company who charged 15 quid a month for a service that randomly kicked people off would have egg on their face and a whole heap of people leaving very quickly. I think I'll stop paying when they run out and go find something else to spend that money on. I guess because you're the only decent sci-fi mmo out there you think you can treat your customers, fans and in some cases, friends, like this? Shame on you CCP, shame indeed.
Major Deviant	Posted - 2009.04.28 08:03:00 - [825] My first socket closed error was after QR, but they were quite few and far between to cause any serious discomfort since... Apocrypha. Since then the game is no longer playable for me. I tried whatever I could think of from my side but to no avail. It is also quite clear that I am not alone as well and I wonder if there is a correlation between falling peak user numbers and this issue. For my part, I just log on to change skills, update market orders and even that often results in crashes/socket closed errors. The bottom line I am not getting what I am paying for and since CCP is not very forthcoming with any feedback on this problem my plan is: Stop paying for the game, liquidate all my in-game assets bar one mining/misioning ship and use the proceeds to buy plexes. If this issue is not fixed by the end of the time those plexes buy, well, it is bye-bye Eve. Till then I am off to do something else with my time.
Spriggen Ma'for Ministry of War	Posted - 2009.04.28 08:30:00 - [826] Enough patience... it's time to bite. I've already cancelled my 3 accounts 6 months ago because of that, now that the issue is still there... I will cancel again when they expire. I've played 1 year of EVE without discos... there was lag in Jita... but no discos at least! Now it's no lag in jita and disco time every 5 minutes... GREAAAAT! Thanks CCP for your politic. And btw, I ve sent a pingplotter petition 6 months ago, and the only answer was : "It's your ISp dude, your fault..." I can only imagine calling the stupid girl of my isp's hotline and telling her: "I cannot play EVE please fix it".. Sure she will do the necessary... or not. Anyway, keep on posting guys, CCP don't care about us? fair... then we will make some noise.
Agate Oren	Posted - 2009.04.28 09:42:00 - [827] First the modules stop responding. Guns don't hit, if I get that far (two sided, thankfully). And objects don't respond. Then the socket closes (or realizes it is closed). And sometimes, there are crashes too. All within a minute of logging in.
Alva Noto the united Negative Ten.	Posted - 2009.04.28 14:22:00 - [828] i just noticed this issue havent been solved anyways... took a little break from eve after filing a bunch of petitions and sending bug reports, and crash logs, server logs, isp logs, ipv4 logs, screenshots dxdiags and **** all... nothing happened... seriously, i dont wanna be the whiner but, this is really a bit too much... how many months to get this fixed?

CCP Casqade	Posted - 2009.04.29 11:59:00 - [829] For those of you who missed the sticky on this issue: http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1038609

Agate Oren	Posted - 2009.04.29 13:09:00 - [830] Originally by: CCP Casqade For those of you who missed the sticky on this issue: http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1038609 I believe everyone saw it. And that's where half the annoyance comes from.

Voidspawn	Posted - 2009.04.30 20:37:00 - [831] Quote: I believe everyone saw it. And that's where half the annoyance comes from. Damn straight. They're asking us to download a second part software so we can "Help fix the problem". 1. They have NO clue what the problem is. 2. They haven't outright told us, but it is becoming patently obvious that "Your account, you fix it" is CCP's way of a sollution. 3. Their GM's have resorted to the standard "We value your input" tripe. They like having a standard answer that is in fact, no answer since (1). They have NO clue what the problem is. 4. They're running a recruitment drive online, and they have Apocrypha out as a boxed game for sale. They could care less about our rantings. They'll have a new influx of customers they can fleece, pardon me, serve with their MMO. 5. They recieve so little bad publicity from this that its more cost effective to ignore it. Admitting you have a problem is the first step to recovery, only if they ignore it long enough, the problem will "Disappear" by itself (Read: We'll have suckered in enough new customers to replace the disgruntled saps that now know the score). 6. Even if they knew what the problem was, I doubt that fixing it would be a priority since they're so busy plugging the holes of the expansion, that this minor inconvenience is of no importance. Seriously. The ONLY thing that'll get them moving is bad press. Until the influx of new punters is stiffled by bad press, they'll ignore this totally. I am looking at all the Forums I frequent and many of them have an "Open" section where you can post anything. Me thinks I shall take my gripe somewhere people listen. It is obvious that CCP is completely disinterested in dealing with this problem in an upright and forthcoming manner. I urge you to consider doing the same. An avalanche starts with a single snowflake. Voidspawn
Elric Redeye	Posted - 2009.04.30 21:36:00 - [832] Count me in as a victim. Happens randomly. One day I'll go six hours no problem. next day I'll get 'socket closed' three times in an hour. Verizon FIOS connection for me, if it matters. Comes and goes without any router resets.
Spriggen Ma'for Ministry of War	Posted - 2009.05.01 09:31:00 - [833] Originally by: Voidspawn Quote: I believe everyone saw it. And that's where half the annoyance comes from. Damn straight. They're asking us to download a second part software so we can "Help fix the problem". 1. They have NO clue what the problem is. 2. They haven't outright told us, but it is becoming patently obvious that "Your account, you fix it" is CCP's way of a sollution. 3. Their GM's have resorted to the standard "We value your input" tripe. They like having a standard answer that is in fact, no answer since (1). They have NO clue what the problem is. 4. They're running a recruitment drive online, and they have Apocrypha out as a boxed game for sale. They could care less about our rantings. They'll have a new influx of customers they can fleece, pardon me, serve with their MMO. 5. They recieve so little bad publicity from this that its more cost effective to ignore it. Admitting you have a problem is the first step to recovery, only if they ignore it long enough, the problem will "Disappear" by itself (Read: We'll have suckered in enough new customers to replace the disgruntled saps that now know the score). 6. Even if they knew what the problem was, I doubt that fixing it would be a priority since they're so busy plugging the holes of the expansion, that this minor inconvenience is of no importance. Seriously. The ONLY thing that'll get them moving is bad press. Until the influx of new punters is stiffled by bad press, they'll ignore this totally. I am looking at all the Forums I frequent and many of them have an "Open" section where you can post anything. Me thinks I shall take my gripe somewhere people listen. It is obvious that CCP is completely disinterested in dealing with this problem in an upright and forthcoming manner. I urge you to consider doing the same. An avalanche starts with a single snowflake. Voidspawn I will do the same! They treat us like sht... they will be trated like sht. Posting on every french forum I'll visit.
Agate Oren	Posted - 2009.05.01 12:41:00 - [834] Originally by: Spriggen Ma'for Posting on every french forum I'll visit. Anyone up to creating a Facebook group as well?
Spriggen Ma'for Ministry of War	Posted - 2009.05.01 16:40:00 - [835] Downloading Sisi atm to help a bit... hope you guys are doing the same
Elassar	Posted - 2009.05.01 17:24:00 - [836] I just got the socket closed crap today while doing a level 4 mission. Was disconnected around 10 times before I gave up. I keep my account active with plexes and doubt I will ever pay ccp with real money again. So if I can't do missions then my account will die ....
Carreira	Posted - 2009.05.02 21:28:00 - [837] Let us join in praying that the Icelandic Gods have found a solution to our predicament! http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1061316
Carreira	Posted - 2009.05.02 21:34:00 - [838] Meh, no luck for me yet. Still getting routed through a hop with >40% packet loss in Lisbon. Perhaps once this hapens: "We will soon turn on peering with 120 smaller SP's through a multilateral peering platform that PacketExchange operates."
Levanel	Posted - 2009.05.03 00:00:00 - [839] Edited by: Levanel on 03/05/2009 00:00:24 In light of the recent network "change" CCP made, shouldn't it be obvious by now (with all the people submitting logfiles to bugreport) that perhaps this isn't a network-related issue? I'm growing increasing annoyed and impatient myself -- getting disconnected while being in fleet AND getting disconnected multiple FRICKEN' times WHILE LOGGING BACK IN...
Spriggen Ma'for Ministry of War	Posted - 2009.05.07 16:55:00 - [840] Hey guys, Whats going on? are the problems gone for all of you? I'm testing atm how long my connection will stand with the new hardware...

Lexthar	Posted - 2009.05.07 20:34:00 - [841] I think EVE is great, and I think it works great. I have never had a problem with it on XP, Windows 7, or playing it in Linux under Wine, even... unless there was some sort of massive outage. I play all the time with people who don't get disconnected often. So, I'd tend to think that you should take some responsibility for this. There are hundreds and hundreds of reasons why you may have connection problems that all have to do with your computer and your house and your network connection. It sucks that you're having problems, but I think that the vicious attacks going on in this thread are completely unwarranted. Obviously their server isn't closing the TCP/IP connection. If it were doing that, they could fix it, and it would be happening to everyone. I would recommend you accept the fact that this problem is your responsibility. There's no way this sort of thing only happens with EVE. Reinstall your OS. Call your cable or phone company and tell them to come out and check your line. Replace your network cables. Try using a different router or hub. Plug yourself straight into your internet line and try it. You can figure it out. You can do it. Stop blaming CCP.
Spriggen Ma'for Ministry of War	Posted - 2009.05.07 21:11:00 - [842] Do you guys understand the problem or what? EVE worked for years fine for us... and then suddenly for all of us discos appeared... So don't blame us, I am not paying for searching solutions that appeared because of changes in CCP's hardware or whatever.
Eli Porter Amarr Broski Enterprises Avarice.	Posted - 2009.05.07 22:04:00 - [843] I've started not being able to log in at all today. I log in my account, reach the character selection screen, and the news doesn't pop up and i clicking on the character does nothing. after a while, the news appears and eve disconnects. I've run a few traces to see if the problem is on my part, but the trace shows otherwise. Quote: Microsoft Windows [Version 6.0.6001] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Windows\system32>tracert 87.237.38.200 Tracing route to 87.237.38.200 over a maximum of 30 hops 1 1 ms <1 ms <1 ms 10.0.0.138 2 13 ms 13 ms 12 ms 212.199.17.53.forward.012.net.il [212.199.17.53] 3 * 74 ms * 212.199.4.238.forward.012.net.il [212.199.4.238] 4 * * 14 ms BRDR.PT-01-SAVANA-gig10-0.012.net.il [212.199.73 .105] 5 86 ms 86 ms 85 ms 80.179.165.21.static.012.net.il [80.179.165.21] 6 90 ms 90 ms 90 ms 62.189.148.33 7 92 ms 92 ms 92 ms ge-0-2-0.CR2.LND9.ALTER.NET [158.43.150.109] 8 93 ms 93 ms 92 ms so-0-3-0.XT2.LND9.ALTER.NET [146.188.15.237] 9 97 ms 97 ms 97 ms so-0-0-1.BR2.LND9.ALTER.NET [146.188.7.246] 10 96 ms 96 ms 96 ms lnd-ge.kpn.UK.eurorings.net [146.188.112.70] 11 88 ms 89 ms 89 ms 134.222.109.115 12 231 ms 261 ms 88 ms 87.237.36.22 13 87 ms 88 ms 87 ms 87.237.38.200 Trace complete. C:\Windows\system32>tracert 87.237.38.200 Tracing route to 87.237.38.200 over a maximum of 30 hops 1 3 ms <1 ms <1 ms 10.0.0.138 2 13 ms 13 ms 13 ms 212.199.17.53.forward.012.net.il [212.199.17.53] 3 * * * Request timed out. 4 * * * Request timed out. 5 86 ms 86 ms 86 ms 80.179.165.21.static.012.net.il [80.179.165.21] 6 90 ms 89 ms 90 ms 62.189.148.33 7 95 ms 93 ms 92 ms ge-0-2-0.CR2.LND9.ALTER.NET [158.43.150.109] 8 104 ms 92 ms 92 ms so-0-3-0.XT2.LND9.ALTER.NET [146.188.15.237] 9 98 ms 97 ms 97 ms so-0-0-1.BR2.LND9.ALTER.NET [146.188.7.246] 10 97 ms 96 ms 99 ms lnd-ge.kpn.UK.eurorings.net [146.188.112.70] 11 89 ms 90 ms 89 ms 134.222.109.115 12 87 ms 86 ms 87 ms 87.237.36.22 13 87 ms 87 ms 88 ms 87.237.38.200 Trace complete. C:\Windows\system32>tracert 87.237.38.200 Tracing route to 87.237.38.200 over a maximum of 30 hops 1 1 ms <1 ms 1 ms 10.0.0.138 2 13 ms 13 ms 13 ms 212.199.17.53.forward.012.net.il [212.199.17.53] 3 12 ms * 96 ms 212.199.4.238.forward.012.net.il [212.199.4.238] 4 * * * Request timed out. 5 86 ms 86 ms 85 ms 80.179.165.21.static.012.net.il [80.179.165.21] 6 89 ms 90 ms 92 ms 62.189.148.33 7 112 ms 92 ms 92 ms ge-0-2-0.CR2.LND9.ALTER.NET [158.43.150.109] 8 92 ms 93 ms 92 ms so-0-3-0.XT2.LND9.ALTER.NET [146.188.15.237] 9 96 ms 98 ms 97 ms so-0-0-1.BR2.LND9.ALTER.NET [146.188.7.246] 10 95 ms 97 ms 97 ms lnd-ge.kpn.UK.eurorings.net [146.188.112.70] 11 92 ms 89 ms 90 ms 134.222.109.115 12 128 ms 251 ms 279 ms 87.237.36.22 13 87 ms 87 ms 87 ms 87.237.38.200 Trace complete. Apparently there's a problem with 87.237.36.22. I hope I traced the right server though, I was told this was Tranquility.
Grall Sek Caldari CREO Technologies	Posted - 2009.05.08 11:19:00 - [844] lol Lexthar
Hannibal Ord Minmatar CARTHAGO SECURITY INDUSTRIES	Posted - 2009.05.08 13:29:00 - [845] I have had socket closed errors on and off for a while now, ever since I have been forced to use wireless internet due to the proximity of my phone socket. Now, every time this has happened, it has frozen my wireless adapter on my computer. It only happens with eve and never happens if I'm just logged into the net. Its a belkin N1 router with a Belkin N1 adapter. I have no issues in terms of connection being weak or any such thing. Every time I get a socket closed I have to unplug the wireless adapter and plug it back in to re start it. Tried new drivers and all that jazz, as well as numerous firewall settings and router settings. For the last week, I have bought a stupid long cable, and plugged my router directly into my computer via cabled lan. Whilst this looks ugly running around my house, I no longer have socket closed error and no disconnects from eve. Since this only happens with eve though, eve must do something to my wireless connection some how to freeze it. It really does only happen with eve as I play lots of online games and am on the net all the time and it does not effect it. I have no idea what it is. All I can say is that if you are really having problems, and you are using wireless, try it cabled. It is eve. Whether its the server connection or the client, who knows. All I know is with the wireless, with pretty much the most powerful stable connection you can buy, I get socket closed. Without it, I have not one issue what so ever.
Spriggen Ma'for Ministry of War	Posted - 2009.05.09 15:04:00 - [846] Hey guys, I am ready to buy a router to stabilize my connection, do you know please one which could do this/ had done this to your connection? thanks!
Spriggen Ma'for Ministry of War	Posted - 2009.05.09 15:08:00 - [847] Edited by: Spriggen Ma''for on 09/05/2009 15:07:51 sry double post
CHARAID5	Posted - 2009.05.09 16:47:00 - [848] Originally by: Lexthar I think EVE is great, and I think it works great. I have never had a problem with it on XP, Windows 7, or playing it in Linux under Wine, even... unless there was some sort of massive outage. I play all the time with people who don't get disconnected often. So, I'd tend to think that you should take some responsibility for this. There are hundreds and hundreds of reasons why you may have connection problems that all have to do with your computer and your house and your network connection. It sucks that you're having problems, but I think that the vicious attacks going on in this thread are completely unwarranted. Obviously their server isn't closing the TCP/IP connection. If it were doing that, they could fix it, and it would be happening to everyone. I would recommend you accept the fact that this problem is your responsibility. There's no way this sort of thing only happens with EVE. Reinstall your OS. Call your cable or phone company and tell them to come out and check your line. Replace your network cables. Try using a different router or hub. Plug yourself straight into your internet line and try it. You can figure it out. You can do it. Stop blaming CCP. and what of the noobs? if you have the knowledge to fix a problem like this yourself, i agree, fix it yourself, or at least give it an attemp. for me however i know nothing of computers, and im sure there are a few out there like myself. i have tried to fix it myself but i cant seem to narrow down the problem anywhere. usually id grasp some idea of what the issue is, google it and find a way to fix it. but this socket problem seems to be doing some sort of ninja'ing on me. i get the net up and running in my new flat along with a new router. eve is fine for a week after the latest exspansion and everything. after then it starts getting laggy and starts closing itsself down by itself. 2 week mark i have to reduce the graphics and everything else cause the lag was getting so bad. then i started getting the closed socket thing and i couldnt play eve at all. found this forum and started trying to fix it the same way as other people had claimed it had worked for them. started off with turning off the music in the background, and eve worked fine for a bit but started crashing again, tried opening the help channel in eve and eve worked fine again, then started to crash a day or so later. in the end every time i tried someone's solution it would work for an hour up to a day, after that they never seem to work again. so i cant tell where to start. changed router, isp thing, different settings on everything. i admit i have'nt tried ALL the solutions. but i dont understand how so many different things, some that dont even relate to each other (i.e ip address to winamp media player) can affect eve in the same way (no more closed socket) to just end up failing all together. im not mad at ccp for this, after all everyone F***s up now and then. but it would be nice if they could organise a wee list or something, for all the things that will cause/save you from a closed socket. cause atm, if i wasnt confused enough by a computer, this socket thing is just, well, more confusing
Arthor Dark	Posted - 2009.05.13 18:26:00 - [849] My problems with socket closed after idleing have not happened for a week now. Also, the patch notes say something about network changes but is not very clear about what was changed and whether in fact CCP is admitting that the problem was on their end, and that they have fixed it. Could we get a Dev response as to what was causing this issue please? Anyone else stopped having socked closed problems of recent?

CCP Gangleri Minmatar	Posted - 2009.05.13 22:16:00 - [850] Data gathering thread has been updated. ------------------


Agate Oren	Posted - 2009.05.14 14:40:00 - [851] Worked for an hour or so. Now, as usual, it can't even see the server status.
Adarr'in	Posted - 2009.05.14 22:20:00 - [852] Dont understand this at all, never heard of this problem until after todays patch. Before, not a single problem. After, I cannot log on for more than 30 seconds of normal gameplay before being booted. I tried the suggested fix, changing my port to 3724, immidietely booted after logon again, except now the logon took much longer. This is really infuriating because I just upgraded to a subscription this morning only to find there was downtime for the patch, and now I have not been able to play because of this issue. I am incredibly unhappy about it. It's not an issue with my connection because I have flawless connection to every other program I can think of booting up, none of them are having problem.
Muskaos	Posted - 2009.05.15 05:00:00 - [853] Whatever you are doing, CCP, it isn't working. Dropping connections like always, sometimes in as little as 10 seconds. It isn't my router, I don't use one, so don't try to palm it off on my equipment, KTHNXBYE. Things cleared up some before 1.2 patch, but now, constant laggy behavior for Tranq database calls (market, build/invent slots, docking/undocking, etc.), then no response at all, followed by socket closed error.
Spriggen Ma'for Ministry of War	Posted - 2009.05.15 22:14:00 - [854] I would like to say : Thanks CCP! No disconnections for 5 hours! quite a miracle! Try to remind the settings because many of us seem to have finally a stable connection... Good luck for the others who still have troubles :s
MeMongo Gallente	Posted - 2009.05.16 01:52:00 - [855] It has gotten worse for me since the last patch. Seems to happen especially when I'm creating bookmarks. Game is now unplayable from my viewpoint. I am using a wireless router attached to Comcast cable for internet. In my 3 years of playing before, I never had this problem and was using wifi back then as well. I refuse to spend my time doing bug tracking and testing for CCP when I'm paying $$ for the privilege of playing. It's a good think STOL is not public yet or I would quickly be jumping ship. Me Mongo! Mongo like rocks!
Venetian Tar Violation of Freedom Kraftwerk.	Posted - 2009.05.16 15:37:00 - [856] Hi there CCP. I am, and have been one of your customers for a while now, and have been recieving these crappy socket closed errors for some time now. I thought customer service was meant to be efficient and reliable from companies, but instead, we get bull**** answers and workarounds that don't work. The only place i've managed to maintain a constant connection, is Jita. I'm not a big fan of Caldari space, let alone Jita and would prefer to be able to do something elsewhere apart from sitting in a station all the time, instead of losing ships to disconnects and whatever. Please, give us some response on this, try new fixes, stop introducing crap into the game that doesn't work until you have sorted the game out to customer specification and expectations. I will myself be sitting in Jita until this is sorted, which means I won't be logging in or playing, which in turn, could cause me to "accidently" not re-subscribe next month. Regards, A displeased Customer. EULA. Recruitment
Spriggen Ma'for Ministry of War	Posted - 2009.05.16 19:25:00 - [857] Originally by: Spriggen Ma'for I would like to say : Thanks CCP! No disconnections for 5 hours! quite a miracle! Try to remind the settings because many of us seem to have finally a stable connection... Good luck for the others who still have troubles :s ...finally... the game doesn't disco when I am connected with ethernet cable... when I am on wifi I am disco as usual... :( :( :(
Grall Sek Caldari CREO Technologies	Posted - 2009.05.17 01:10:00 - [858] Originally by: MeMongo Edited by: MeMongo on 16/05/2009 18:33:38 It's a good thing STOL is not public yet or I would quickly be jumping ship. What is STOL?
Venetian Tar Violation of Freedom Kraftwerk.	Posted - 2009.05.17 03:21:00 - [859] Originally by: Grall Sek Originally by: MeMongo Edited by: MeMongo on 16/05/2009 18:33:38 It's a good thing STOL is not public yet or I would quickly be jumping ship. What is STOL? Star Trek Online? I'm not sure, but if their customer service is better than CCP's, i'm in. (Btw, a few people I know came up with the meaning to CCP; Completely Crap Patches.) EULA. Recruitment
CHARAID5	Posted - 2009.05.17 11:03:00 - [860] i must agree with you there CCP (completely crap patches) is making me rage quit hard. ive had soooo many problems with this socket closed bug. the best part is it doesnt tell me it immediatly. the only way i can tell that my socket has been closed, and the eroor will come up within the next say 8 mins that i was disconnected, is to see how responsive my eve is. eg: if i can change line of flight unlock/lock a target damage messages are coming up npc's are reacting to me or not drones are being usefull all in all, since the exspansion ive lost around 12 ships, all in different circumstances. in pvp as well as pve. favorite experience so far was being disconnected due to the socket, logging back in and my battle cruiser was blown up 15 minutes ago. on my end i had jumped like 5 times and was heading towards another gate on autopilot settings, when really a pvper kicked my ass, podded me, and it took me 15 mins to find that out. cheers ccp.

Agate Oren	Posted - 2009.05.17 14:18:00 - [861] Lately, I can't even log in most of the time. The connection can't see the server status.
Guild' Beoulve	Posted - 2009.05.18 07:41:00 - [862] I'm currently having this problem too since the beginning of 2009 when I played Eve again after a long period of pause. When I'm coming Online, with 1 or 2 accounts at the same time, I automaticaly logout of the game after a small period of inactivity. It can be 2 minutes as it can be 5 minutes ; but I always keep getting logout every day. The only period I can stay online a bit more is when there's a lot of people around me ingame. Living in France, I can only play in relatively good condition in the evening when in my french corp there's the highest number of people connected. When I mine (I'm a proud miner), I open the windows that shows network informations (ctrl+alt+shift+m); and when I see that after 30 seconds I haven't sent or received packets I do something to show the game or the Internet or Idunnothefckinwhat that I AM HERE TRYING TO PLAY because if I'm afk more than a minute I'm logging out... I can't even go to the TOILETS without being logout. When it log me out most of the time I have NO MESSAGE : the game return to the "Enter your nick and password" screen. SOMETIMES... I got the "Socket closed" message, then I go to the same screen. HELP º I played every MMOs on the market since SWG, and it's the FIRST ONE where I encounter this kind of problem without being able to find a solution. (TEH FCKING PROBLEM DO NOT COME FROM ME, MY COMPUTER OR MY INTERNET PROVIDER AND I AM F*CKING SURE OF THAT.) I'm in France. I have a good Internet Connexion, a good ping, I can play first person shooter in optimal conditions. I have a recent computer, hardware is OK ! I tryed a lot of different pilots, exploitation systems and so on. I INSTALLED PINGPLOTTER TOO I'd really like to play Eve Online in good conditions Need a fix or something !
Spriggen Ma'for Ministry of War	Posted - 2009.05.18 16:21:00 - [863] Originally by: Guild' Beoulve I'm currently having this problem too since the beginning of 2009 when I played Eve again after a long period of pause. When I'm coming Online, with 1 or 2 accounts at the same time, I automaticaly logout of the game after a small period of inactivity. It can be 2 minutes as it can be 5 minutes ; but I always keep getting logout every day. The only period I can stay online a bit more is when there's a lot of people around me ingame. Living in France, I can only play in relatively good condition in the evening when in my french corp there's the highest number of people connected. When I mine (I'm a proud miner), I open the windows that shows network informations (ctrl+alt+shift+m); and when I see that after 30 seconds I haven't sent or received packets I do something to show the game or the Internet or Idunnothefckinwhat that I AM HERE TRYING TO PLAY because if I'm afk more than a minute I'm logging out... I can't even go to the TOILETS without being logout. When it log me out most of the time I have NO MESSAGE : the game return to the "Enter your nick and password" screen. SOMETIMES... I got the "Socket closed" message, then I go to the same screen. HELP º I played every MMOs on the market since SWG, and it's the FIRST ONE where I encounter this kind of problem without being able to find a solution. (TEH FCKING PROBLEM DO NOT COME FROM ME, MY COMPUTER OR MY INTERNET PROVIDER AND I AM F*CKING SURE OF THAT.) I'm in France. I have a good Internet Connexion, a good ping, I can play first person shooter in optimal conditions. I have a recent computer, hardware is OK ! I tryed a lot of different pilots, exploitation systems and so on. I INSTALLED PINGPLOTTER TOO I'd really like to play Eve Online in good conditions Need a fix or something ! /approved. Being french too, do you have Orange as ISP? Livebox? Which region in France?
Guild' Beoulve	Posted - 2009.05.18 16:58:00 - [864] I've got a Livebox, Internet provider is Orange, I'm in Paris surburban area. The fact is that even if it's Orange the problem ; Eve Online is the ONLY ONLINE GAME where I encounter such a problem !
Guild' Beoulve	Posted - 2009.05.18 17:07:00 - [865] I do not use wifi.
Regsamjor Caldari Sankkasen Mining Conglomerate Libertas Fidelitas	Posted - 2009.05.19 02:02:00 - [866] CCP, fix the "socket closed" error. The game is becomming more trouble than it is worth. As patches march on, stability is getting worse. Wake up CCP; you have an issue with socket errors... Regsamjor Executive Mining Director ñññ, ICE Miner (M&R), Excavation Engineer (M&R), Exec. Director, SKKMC Ambassador
petrimax	Posted - 2009.05.19 12:53:00 - [867] Guys, you have said all. There is a serious issue with the f**** socket connection in Apoc, I never had this problem with previous versions. I have tried everything at reach, changed port, fresh reinstall, LogServer, Pingplotter and bla bla bla but nothing works, sometimes I can connect and play for a while, sometimes after char selection EVE hangs or the f**** Socket Closed popup appears, all randomly. After Apoc EVE became almost unplayable and it getting worst with every patch. So CCP wake up and get to work on this issue !! Clients will no be anymore.
Guild' Beoulve	Posted - 2009.05.19 17:15:00 - [868] I have a tip for you all that encounter this issue. Ctrl+Alt+Shift+m open a network windows, go on Network to see the packets sent and received. You are loging out when you haven't sent or received packets between 1 or 3 minutes ; a good way to keep receiving packets (because you can't always be active by sending continuously packets) is to open new chat channels with a LOT of people in that are chatting. The channel "Help" is the good one. Open it then you'll can breath a bit more.
Levanel	Posted - 2009.05.19 18:17:00 - [869] Originally by: Guild' Beoulve I have a tip for you all that encounter this issue. Ctrl+Alt+Shift+m open a network windows, go on Network to see the packets sent and received. You are loging out when you haven't sent or received packets between 1 or 3 minutes ; a good way to keep receiving packets (because you can't always be active by sending continuously packets) is to open new chat channels with a LOT of people in that are chatting. The channel "Help" is the good one. Open it then you'll can breath a bit more. That's one of the things a GM suggested when I filed a petition. Unfortunately after having that petition opened for so long without any usable solution, they closed it. You don't just ignore subscribers CCP! Anyway, I somewhat found a solution to my socket issues.. by assigning my internal IP to the DMZ. Within a couple days, had to do a full reinstall because my AV went nuts (no software firewall either)..
Agate Oren	Posted - 2009.05.19 20:59:00 - [870] My math knowledge is really suffering lately... I can't understand the difference between 88974 and a plain ZERO.

deththis	Posted - 2009.05.20 00:19:00 - [871] Fk EVE FK this PC...when my bro gives me his old gameing pc in a week and EVE still WONT WORK IM DROPING MY ACCOUNT im soo tired of this crap im 4 day with NO TRAING!!!! or mining!!!!
Brimator	Posted - 2009.05.20 09:29:00 - [872] starting to get a little bit annoying, Sweden here with ISP: COMHEM and in Stockholm(city). COMHEM isnt having any problems to any IP or route or call thats written here on the forums, nor to the http adress to eve online. Im a networkd technician myself, and the problem lies within CCP. Please just fix it, its not so very hard to reset and redo. Empty the old logs, use other ports... use anything its not working as it is. Another friend... just fyi, has TELIA as ISP and another one has BREDBANDSBOLAGET, all of them are having the same problems 15minutes then socket was closed. Give me a flightticket and pay my acc for a year and ill solve it for you :P /PAYING customer PS Started for me today 20/5-2009 at 0900 GMT+1 in Stockholm Sweden DS
Brimator	Posted - 2009.05.20 12:03:00 - [873] and we had a DT.. no patch no nothing.. great job.. you actually restarted the server.. but.. oh.. no u didnt did u ... NOPE u didnt. Pull the plug !!!!!! Or just fix ur code, its not so bloody hard! Well, im renewing in two days time, or not :P Cancel. Tell me when uve fixed it, thx bye bye :P
Brimator	Posted - 2009.05.20 12:13:00 - [874] Edited by: Brimator on 20/05/2009 12:13:10 Edited by: Brimator on 20/05/2009 12:12:51 dbl post ... delete
Keflin Geard Black Nova Corp KenZoku	Posted - 2009.05.20 17:22:00 - [875] Full speed ahead for this thread. This last patch has something evil in it. Prior to the patch 2 days ago I had never really had a major connection problem with this system (decent computer, decent broadband, 3 miles from the servers - now I get socket closed error every 10 min. It's unplayable - so...... I hope it gets fixed soon. CCP said they were recording stats on the socket closure problem - I wish they would share that the community so we know that they know the extent of the problem.
magic don Minmatar 0utbreak KrautbreaK	Posted - 2009.05.20 18:05:00 - [876] Yet another one It seems this problem has gotten worse over the last year not better. The amount of people that only have this problem since the last patch, like me, is unbeleavible. So what if it effects only a minority, are we worth so little?
NubbyMcNub	Posted - 2009.05.20 22:02:00 - [877] /signed Connection stability is a thing of the past at the moment. That plus the random error that comes up sometimes when the client is closed.........if I am afk and running three clients and I get disconnected, I end up having to restart the PC cause it is that laggy trying to shutdown the clients..... Come on CCP.....be nice to have a fix of some sort
LemoNparTy MuFfinMaN	Posted - 2009.05.20 22:32:00 - [878] hm. didnt even see this thread....if i had i wouldnt have made fifty new ones of my own. im having the same issue. ill log in and within about 5 minutes everything just locks. if i dont ctrl-q i get the 'sucked closed' message then thats all she wrote. when i try to log back in i get the perpetual 'authenticating' bar then another 'sucked closed' message. it takes me three to twelve times of this to finally get logged in. its not my computer. its not my internet connection. and it isnt the voodoo princess next door putting a hex on my hardware. my computer is a couple of weeks old, near top-of-the-line, updated drives, i have no problems with any other web site i visit, and i have holy water and a blessed cross above my desk. there is some **** first year intern at cccp who has no clue how to program writing code. please relegate this person back to fetching beer and pretzels for the people who have half a clue how to code. cccp needs too keep a set of jaws-of-life on hand to pull their heads out of their collective **ers. seriously...spend a bit more time getting this game to work instead of using all the money coming in from monthly subscription fees subsidizing the local crack dealers. yesterday the server crapped itself, booting people then not allowing them to log back on, for god only knows what reason and even after it was rebooted the gates caused major de-sync issues. its still happening. cccp...please make use of the test server before you introduce this digital diarrhea on the live server. the one we pay for. either that or hire a flock of priests to perform exorcisms on your servers. amateurs
kaliptous	Posted - 2009.05.21 00:04:00 - [879] i have been getting this issue also and now eve wont eve load up to the login screen : (.....
LemoNparTy MuFfinMaN	Posted - 2009.05.21 02:07:00 - [880] the only thing that works for me is re-log. once the 'authenticating' bar stops moving few a minute or two, give up, ctrl-q, and start over. keep doing this till youre able to log in. if you leave the window open with 'authenticating' perpetually going it will eventually give you a pop-up with some long, fancy, elaborate explanation that translates to it cant connect.

Facecorn	Posted - 2009.05.21 03:41:00 - [881] Only in Eve will you see such incompetency, over and over again. I'm guessing everyone that has lost a ship/pod with socket closed has been denied reimbursment?
LemoNparTy MuFfinMaN	Posted - 2009.05.21 16:00:00 - [882] Originally by: Facecorn Only in Eve will you see such incompetency, over and over again. I'm guessing everyone that has lost a ship/pod with socket closed has been denied reimbursment? there are no longer any petitions being answered. this was nerfed in the last patch. were sorry for the inconvenience this may have caused you and sincerely hope you continue to send us $15 every month to subsidize our crack habit.
Guild' Beoulve	Posted - 2009.05.21 22:17:00 - [883] The bug is still here, the game logout always and there's 30 pages on this thread ! I got the jumpgate bug too ! For me the game is no more playable... WAKE UP CCP PLEASE !
WhiteFusion Gallente	Posted - 2009.05.21 22:53:00 - [884] Been getting this problem for the last few weeks. Originally thought it was my internet connection, after a proper check tonight I have realised that it isn't! Also noticed this thread tonight. Any news on a patch to fix this very annoying problem??
Ssgt Nightfall	Posted - 2009.05.22 01:36:00 - [885] I keep getting the same thing saying that my Socket has been closed, i have to unplug my internet or restart my compute the weird thing is that every other computer in my house doesn't experience the same problem! WTF is going on please help me :(
Jaramian	Posted - 2009.05.22 03:03:00 - [886] I think I have fixed this for myself. What happened was that I wanted to put the eve client on my laptop so I started downloading it using the bittorrent method from the eve website. Doing this downloads Bittorrent DNA which starts with Windows so since yesterday when I tried to put the eve client on my laptop I have been experiencing the socket closed issue. Today I turned off my laptop and eve worked fine from my desktop. Started the laptop and the disconnects came back. But I saw Bittorrent DNA running on the laptop so I uninstalled it and not Eve is running fine again, well except for the gate disconnects that started with the patch yesterday. *The solution* (at least for me) Uninstall Bittorrent DNA
Misanth The Glenn Quagmire Finishing School for Young Ladies Eternal Rapture	Posted - 2009.05.22 03:46:00 - [887] Originally by: Brimator starting to get a little bit annoying, Sweden here with ISP: COMHEM and in Stockholm(city). COMHEM isnt having any problems to any IP or route or call thats written here on the forums, nor to the http adress to eve online. Im a networkd technician myself, and the problem lies within CCP. Please just fix it, its not so very hard to reset and redo. Empty the old logs, use other ports... use anything its not working as it is. Another friend... just fyi, has TELIA as ISP and another one has BREDBANDSBOLAGET, all of them are having the same problems 15minutes then socket was closed. Give me a flightticket and pay my acc for a year and ill solve it for you :P /PAYING customer PS Started for me today 20/5-2009 at 0900 GMT+1 in Stockholm Sweden DS I can just confirm it has nothing to do with the ISP. Been using BBB (bredbandsbolaget) for 10 years, and recently swapped to ComHem after a move. I've never had this socket closed error, at all. - I'd tell you why but then I'll have to kill you. And to kill you I'd have to log in. And to log in I'd have to stop browsing these forums. Both you and me knows that'll never happen.
DeathMarshellKerensky Caldari THE MuPPeT FaCTOrY Cult of War	Posted - 2009.05.22 05:34:00 - [888] Well, 1st I had the "crash to desktop" issue, now I seem to have the "socket closed" issue.... Every day..... Multiple times per day.... Now per hour.... Thank you... Good bye... 0/ -------------------------------------------- "If we dont live another day, say this over our pyre: They died like High Guard Lancers, With their faces to the fire."
Brawl Bodar	Posted - 2009.05.22 07:46:00 - [889] Edited by: Brawl Bodar on 22/05/2009 07:46:56 Just adding my two cents. Since Apocrypha I do experience a lot of desyncs, disconnects and socket closed errors myself. So far I have tried three different ISPs I have access to (two via DSL and one via 3G) and different VPN endpoints (Switzerland, Germany, UK) and nothing seems to help. Absolutely no packet loss or something like that until the last Telecity node (ipt-ccp-games-1-as35834.lon3.telecity.net (217.20.44.138)). I really believe that to be CCPs problem but nobody is doing anything to fix it it seems.
sorrotus	Posted - 2009.05.22 23:51:00 - [890] Originally by: Jaramian Uninstall Bittorrent DNA Uninstalling BTDNA now. Mmmh.. placebo..

Alva Noto the united Negative Ten.	Posted - 2009.05.23 12:29:00 - [891] Just wanted to say that I haven't had a socket closed for two days now, so maybe this is fixed? - There is nothing.
Guild' Beoulve	Posted - 2009.05.23 13:29:00 - [892] No it isn't, this night I had at least 7 logouts.
Ms Wolfie	Posted - 2009.05.23 14:37:00 - [893] Nope, still only able to log in intermitently and even then am "socket closed". Also: recently got a new pc, before installing bittorrent or anysuch thing (had already Dleded the client on the old PC as well), tried to log into EvE and same problem.
Psychodelica Euphoria Released Minor Threat.	Posted - 2009.05.23 20:09:00 - [894] ill join up on this, got same issue, although from tuesday to thrusday al was running perfect except for the jumpgate bug, log in was almos instant, tried to log in this evening and same thing again, I look up some info on the net and some ppl say that might be a virus that can't be recognized by any common antivirus yet.
Tom Peeping	Posted - 2009.05.23 22:07:00 - [895] Originally by: Keflin Geard Edited by: Keflin Geard on 22/05/2009 13:14:33 CCP said they were recording stats on the socket closure problem - I wish they would share that the community so we know that they know the extent of the problem. Did they really say that? I find that interesting, because of having petitioned once due to a socket error and being told the logs don't show anything. If their logs don't show anything, I wonder how they track this. sounds like CYA PR to me...
Wu Jiaqiu Minmatar Celestial Ascension Tenth Legion	Posted - 2009.05.24 13:21:00 - [896] I have to unplug my modem and router to restart them before I play EVE. Works for about 12 hours, no socket closed.
Red Recluse Caldari	Posted - 2009.05.25 10:54:00 - [897] Same here, all week: Socket Closed AND a jumpgate problem requiring log off / log in (findng my ship warping to the stargate from ... ?). Oh, and I still have problems accessing the Map from within a station. Only in space does the map load properly.
Gonetae Madragore Inc.	Posted - 2009.05.25 17:36:00 - [898] Just returned to Eve after a long abscence and after my initial delight at being back in the game and seeing what had changed since I played previously I have been plagued with the Socket Closed errors on both accounts, it's really making my gaming experience a miserable one. Is there no workaround or fix for this that I can implement from my end ?
Goldfrapp	Posted - 2009.05.25 22:11:00 - [899] My two accounts i closed of due to this socket closed rubbish. Got a 24 hour invite to try and get me to resub. Trying it out getting same probs as when i quit and now the gates are fubar also. Sorry CCP but i wont be subscribing again just yet thanks.
nardaq Wolverine Solutions	Posted - 2009.05.26 07:16:00 - [900] i get a Socket Closed, once a while. today few mins ago, and before that few days ago :/

USMC Kearney	Posted - 2009.05.26 18:49:00 - [901] After the patch this morning, around 10, I was able to get on and play for a few minutes just fine before I logged off (without the socket closing problem). Now, just 2 and 3 hours later, I can't even log on. Doesn't get passed the login screen, just tells me "LOGGING IN Authenticating" then it goes too "CONNECTION FAILED The Socket was closed" Ummmm... What the hell?
Tiger One	Posted - 2009.05.26 20:08:00 - [902] It would seem that with everyone complained about this they would do something, I've been waiting now for 5 days for this to be resolved, and yes placed a petition, but guess what they have not even responded to this. Will see what happens, but if no joy will leave EVE for good, there is new other MOG's coming...
USMC Kearney	Posted - 2009.05.27 02:14:00 - [903] This website http://eve-offline.net/ Says that tranquility is offline; but when I get on the game, it says there's about 30,000 people online and that the server is up. Yet I'm getting some weird socket closing issue? This wasn't happening this morning...
Uran1111	Posted - 2009.05.27 07:58:00 - [904] Have ~socket was closed~ issue too, filed a petition yesterday
Gadarene	Posted - 2009.05.27 21:41:00 - [905] After the last patch which fixed the resetting camera thingy, I get this problem all the time (every hour at least). It frekkes up my router and need to reset it. Got gf aggro, she was doing raids :P Can it be my cheap router which is acting up on a socket connection?
Herty	Posted - 2009.05.27 22:53:00 - [906] I thought this was a sticky... Guess the new patch that came out must have fixed this problem then because we all know that patches are never bugged. Guess this socket closed error screen is just my imagination.
Gadarene	Posted - 2009.05.28 00:35:00 - [907] My excuses to CCP! I just tested our network WITHOUT eve. It is my router. I blamed eve wronlgy. Will give feedback after I get a new one :)
Sir Pewalot	Posted - 2009.05.28 08:02:00 - [908] New record today! 14 desyncs / disconnects in 20 minutes using my office network where EVE traffic has the highest priority :( So.. Thanks CCP for putting the money I fork over for my accounts to good use! This issue has been happening for weeks!
Tom Peeping	Posted - 2009.05.28 16:32:00 - [909] Well, you saw one of their recent forum posts. Loosely translating the meanings: We couldn't get many people to follow a process that has failed often enough that most people have given up on it (i.e. bug reports) therefore we're presuming that this is a small/minor issue affecting only a few people. The fact that this crops up quite frequently on the easy to use system (i.e. forums) is completely meaningless Makes sense doesn't it? Go CCP!
USMC Kearney	Posted - 2009.05.28 19:21:00 - [910] Originally by: Tom Peeping Well, you saw one of their recent forum posts. Loosely translating the meanings: We couldn't get many people to follow a process that has failed often enough that most people have given up on it (i.e. bug reports) therefore we're presuming that this is a small/minor issue affecting only a few people. The fact that this crops up quite frequently on the easy to use system (i.e. forums) is completely meaningless Makes sense doesn't it? Go CCP! Even if this was a small/minor issue, which it isn't, shouldn't you guys be trying to do something about it? It seems to be affecting enough people and making others quit. I don't see a need to spend 15$ a month on nothing... Which I really hate to say, as I really enjoy playing eve. But if the customer support and technical support is as ****ty as EA games, then screw it.

Darkfury Beta	Posted - 2009.05.29 09:12:00 - [911] I am having a similar problem as you all. I can download patches etc all fine.. no issues.. but I get the following error with the logserver when I load eve and wait for status: Closing connection to 87.237.38.200:26000: {'reasonCode': None, 'reason': u'The socket was closed', 'exception': error(10053, 'Software caused connection abort', 'IOCompletionWsaGetOverlappedResult failed with error 10053 I ran ping plotter and the jumps latency are fine. I tested the server ports and that is fine too...This connection problem occurs except for one hour of the day. Now I tried to see if I get this with any other MMO and I dont experience any connection problems with those others (like WoW, War, etc).. If anyone has any suggestions I will be very greatful.
Minare Kelminos	Posted - 2009.05.29 10:06:00 - [912] Same here...play a few minutes then I crash to login screen with "the socket was closed" message, was fine til about 3 days ago now its unplayable. Have reinstalled (wired) router firmware to no avail. No response to my petition as yet. The game really isn't worth paying for when all I can do is train skills I can't use.
Darkfury Beta	Posted - 2009.05.29 11:20:00 - [913] Edited by: Darkfury Beta on 29/05/2009 11:21:47 Here are my pingplotter snapshot results: Target Name: N/A IP: 87.237.38.200 Date/Time: 5/26/2009 11:09:31 PM to 5/26/2009 11:12:17 PM Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 67 0 0.0 1 3 1 [192.168.2.1] 2 67 0 0.0 1 8 2 LINKSYSWRT350N [192.168.1.1] 3 67 3 4.5 8 1261 74 [10.234.96.1] 4 67 6 9.0 8 613 73 BB.MR-01-HOT-Te10-6.012.net.il [212.199.24.217] 5 67 11 16.4 9 517 66 BB.MR-01-HOT-Te10-6.012.net.il [212.199.24.217] 6 67 7 10.4 9 551 67 BRDR.MR-01-gig0-1-0.012.net.il [212.199.5.33] 7 67 36 53.7 68 667 118 EDGE.FRA-01-So-2-1-0.2.012.net.il [80.179.166.25] 8 67 3 4.5 96 1423 201 [77.67.61.145] 9 67 4 6.0 82 745 166 xe-7-1-0.par70.ip.tiscali.net [89.149.185.202] 10 67 8 11.9 78 676 149 kpn-eurorings-gw.ip.tiscali.net [213.200.85.238] 11 67 7 10.4 76 656 154 nntr-s1-rou-1022.FR.eurorings.net [134.222.231.154] 12 67 8 11.9 137 801 210 ldn-s2-rou-1021.UK.eurorings.net [134.222.231.162] 13 67 3 4.5 141 769 218 ldn-s2-rou-1003.UK.eurorings.net [134.222.230.14] 14 67 4 6.0 88 763 182 [134.222.109.115] 15 67 6 9.0 141 840 211 [87.237.36.22] 16 67 4 6.0 139 809 204 [87.237.38.200] Heres another set Target Name: N/A IP: 87.237.38.200 Date/Time: 5/29/2009 12:55:48 PM to 5/29/2009 12:57:58 PM Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 32 0 0.0 1 2 1 [192.168.2.1] 2 32 0 0.0 1 3 1 LINKSYSWRT350N [192.168.1.1] 3 32 0 0.0 7 15 9 [10.234.96.1] 4 32 1 3.1 8 100 13 BB.MR-01-HOT-Te10-6.012.net.il [212.199.24.217] 5 32 1 3.1 8 233 19 BB.MR-01-HOT-Te10-6.012.net.il [212.199.24.217] 6 32 0 0.0 9 20 11 BRDR.MR-01-gig0-1-0.012.net.il [212.199.5.33] 7 19 10 52.6 59 63 61 EDGE.FRA-01-So-2-1-0.2.012.net.il [80.179.166.25] 8 32 0 0.0 67 117 86 [77.67.61.145] 9 32 0 0.0 81 159 104 xe-7-1-0.par70.ip.tiscali.net [89.149.185.202] 10 32 0 0.0 71 123 85 kpn-eurorings-gw.ip.tiscali.net [213.200.85.238] 11 32 0 0.0 73 109 86 nntr-s1-rou-1022.FR.eurorings.net [134.222.231.154] 12 32 0 0.0 134 172 151 ldn-s2-rou-1021.UK.eurorings.net [134.222.231.162] 13 32 0 0.0 135 265 155 ldn-s2-rou-1003.UK.eurorings.net [134.222.230.14] 14 32 0 0.0 75 216 97 [134.222.109.115] 15 32 0 0.0 138 269 160 [87.237.36.22] 16 32 0 0.0 135 168 152 [87.237.38.200]
Ana Vyr	Posted - 2009.05.29 17:46:00 - [914] This has been happening to me since QR. It'll happen 2 or three times in a two hour session...it's nerve wracking trying to get anything done in nullsec with this going on. I seems to be worse if I go afk for more than a couple mintutes...it happens about 90% of the time if I go afk.
akj25	Posted - 2009.05.30 03:01:00 - [915] My DC problem stopped after I started running ping plotter and eve at the same time. Before I would DC every few minutes and now I only DC at down time. Try this and see if it helps.
Darkfury Beta	Posted - 2009.05.30 08:45:00 - [916] Edited by: Darkfury Beta on 30/05/2009 08:45:48 I just tried running ping plotter and eve at same time.. Still cant connect.. My problem is that I cant even connect at all (meaning unknown status) except for one hour in the day (1am my time). And I took note that the ping plotter results during the time it works is almost identical to when it does not work
Super Whopper I can Has Cheeseburger	Posted - 2009.05.30 09:58:00 - [917] I don't even get the 'Socket Closed' error anymore, I just crash to the login screen.
Guild' Beoulve	Posted - 2009.05.30 11:35:00 - [918] Same here, I do not have socket closed errors, I return on login screen without any messages 2 minutes after I haven't sent a packet to Eve. I can't stay afk or read my skill sheet too long or certificates/market the cycle time of a strip miner is enough to make me logout.
Darkfury Beta	Posted - 2009.05.30 12:31:00 - [919] but your able to connect for a little bit? Because mine is very strange where I get nothing at all all day as if the server is unreachable. And I can try as many times as possible and it wont connect. But during that one hour, it works perfect.
USMC Kearney	Posted - 2009.05.30 21:44:00 - [920] Originally by: Darkfury Beta but your able to connect for a little bit? Because mine is very strange where I get nothing at all all day as if the server is unreachable. And I can try as many times as possible and it wont connect. But during that one hour, it works perfect. Least you have that one hour...

Facecorn	Posted - 2009.05.31 00:14:00 - [921] I don't know if I did anything, or if CCP fixed their server infrastructure, but I left my Eve client on and it's still connected.
Alva Noto Negative Ten.	Posted - 2009.05.31 15:08:00 - [922] Edited by: Alva Noto on 31/05/2009 15:08:49 I don't get disconnected if I have that help-channel open, otherwise I get socket closed. So maybe we're on to something here... So please ccp fix this sometime during 2009, or else 2010 will do just fine as well. I might learn something anyway from that help channel. It's all freudian.
USMC Kearney	Posted - 2009.05.31 19:40:00 - [923] Originally by: Alva Noto Edited by: Alva Noto on 31/05/2009 15:08:49 I don't get disconnected if I have that help-channel open, otherwise I get socket closed. So maybe we're on to something here... So please ccp fix this sometime during 2009, or else 2010 will do just fine as well. I might learn something anyway from that help channel. It's all freudian. maybe that works because there's a constant stream or something; instead of going completely idle. But unfortunatly, alot of people can't even log in, so we can't even get to that point.
Ms Wolfie	Posted - 2009.05.31 19:51:00 - [924] Originally by: Alva Noto Edited by: Alva Noto on 31/05/2009 15:08:49 I don't get disconnected if I have that help-channel open, otherwise I get socket closed. So maybe we're on to something here... So please ccp fix this sometime during 2009, or else 2010 will do just fine as well. I might learn something anyway from that help channel. It's all freudian. I can see you havn't been following the development of this prolem (and I can understand why you wouldn't want to read through 30+ pages ). A temporary fix that had been previously identified is to keep a high-traffic chat chanel open (like the Help chanel) or run PingPlotter, pinging Tranquility, to reduce the probability of getting Socket Closed. However, as the last poster mentioned, this doesn't help those of us who can no longer even get past the Login screen(my socket closed issues scaled from being DC'd every 20min, to every 5min, to being unable to login). Which also makes submitting the tests CCP requested kinda dificult (read impossible).
Mr Blue Caldari The Illuminati. Pandemic Legion	Posted - 2009.06.01 13:00:00 - [925] also got socket close issues:S
hans mirr	Posted - 2009.06.01 18:07:00 - [926] hey all i have same problem "socket closed" But it only happens when im in my CNR and im going into a mission and start locking targets and puff im out to the starting login page and i have petitioned it becurse i have never had that problem and it came when i first purchased the damm thing... any ideas ?
USMC Kearney	Posted - 2009.06.01 20:15:00 - [927] I dunno what happened, but now I can log in and play.. I'll let you know how long that lasts for.
USMC Kearney	Posted - 2009.06.01 20:50:00 - [928] Ok, I was able to play for about an hour before socket closed. But hey, I can play now. Let's see how long it lasts! :D I really didn't do anything, it fixed itself or something.
Darkfury Beta	Posted - 2009.06.01 21:08:00 - [929] I still can not anywhere outside that 1am time frame :<
USMC Kearney	Posted - 2009.06.01 21:21:00 - [930] Originally by: Darkfury Beta I still can not anywhere outside that 1am time frame :< I do remember doing this earlier today to try to make eve work (just remembered); although I doubt it's relevant. I turned off audio, turned all my graphics on lowest, and tried to log in. I then tried again about 3-4 hours later, and it worked! Still does.

nardaq Wolverine Solutions	Posted - 2009.06.02 12:47:00 - [931] Edited by: nardaq on 02/06/2009 12:48:34 ok a message: (info) The socket was closed can some one / CCP explain what can cause this? ISP related? it's the server? the cleint? my router? my switch? my PC? something with the TCP connection? its getting a pain in the *** to have this every few hours!
Lemming TheEndIsNigh	Posted - 2009.06.02 15:13:00 - [932] 6 disconnects leading upto the database error and server reboot this afternoon, now i log in for a split second i see my ship and get disconnected getting the message "the transport has not yet been connected or authentication was not succesful"
Confuzer Volition Cult The Volition Cult	Posted - 2009.06.02 15:31:00 - [933] Today (02-06) is ofc due to server issues. I replaced my router for a newer and better one, and don't have socket closed errors anymore :) ----------------- Destiny is not a matter of chance. It is a matter of choice. It's not a thing to be waited for - it is a thing to be achieved.
USMC Kearney	Posted - 2009.06.03 14:10:00 - [934] Well, after a few fun filled days of being able to play, I'm back to not being able to log in. The socket (while playing) Sometimes closed every 5 minutes, and sometimes every hour or 2. I'm starting to think it's on my end, not CCP's...
Ocularus Xenos	Posted - 2009.06.04 18:12:00 - [935] I also get the 'Socket was Closed' message, at about the same intervals, and sometimes my CCP.exe locks up after it (it never does this when I quit myself), and starting today, it is going to server status:unknown for a few minutes following each crash. Come on CCP, figure this out.
Fractal Eye Gallente Inter-Galactic Research Of Knowledge Dark Cadre	Posted - 2009.06.05 21:21:00 - [936] Edited by: Fractal Eye on 05/06/2009 21:25:15 I recently have been having these problems as well. At first, I thought it was my wireless router; however, took it out of the loop, and it still happens. I've recently been running PingPlotter to try to make sense of these excessive disconnects, and I've noticed 1 hop in the list has excessive Packet Loss (192.205.32.xxx, normally 142, 222 as last 3 digits). Most of the time, this hop has 30-47% packet loss. I realize this isn't probably isn't the cause of my problem, but I'm sure it doesn't help any lol. I'm about to try to change out my DSL modem (mine is currently pretty 'old', so I'm hoping it crapped out and that's all it is.) I've also changed my network card b/c I had and integrated one. I'm running PingPlotter and saving the results to a text file so I can send it to CCP (although, I'm beginning to believe it won't solve my problem). The corporation in charge of the 1 hop w/ high packet loss is called Enterprise IP Group. I'm not sure, but I think I remember reading on forums about them before. Well, now I'm just applying my T2 tin-foil hat. (I've dropped carrier twice while writing this lol) Hopefully, a different modem will help it; if not, I guess I'll log in to change skills. No, I'm not quitting; therefore, no, you can't haz my stuff. I'm posting this here b/c I get the socket closed message sometimes (along with the 'transport was not completed' message. tl;dr: Disconnecting left, right and center. Noticed 1 hop w/ high packet loss. Going to try a different modem. Hopefully, I'll be able to play and not just change skills lol. fake edit: Running Windows XP SP3, and make that 3 disconnects while writing this lol
Kateryne Minmatar Nisaba Syndicate	Posted - 2009.06.06 11:09:00 - [937] Adding myself to the list of affected players. I'm getting disconnected frequently, like once every 15 minutes or so. This is INSANE. And eve is the only game i'm having issues with. I don't have the time right now to sort out a ping plotter and fileserver report, but i'm running Vista 64 Ultimate, and i'm on Virgin Broadband in the UK. Narked off to hell and back, Kateryne.
Bod Fly	Posted - 2009.06.08 08:33:00 - [938] Ive started getting this now as well, after sundays downtime. vista 32bit and virgin media broad band, its getting old fast
Shadow Watchman	Posted - 2009.06.08 10:37:00 - [939] First time i have experienced that problem after a big patch (don't remember wich, Trinity or later..). Before that i have played for about half a year without "socket closed". I haven't changed my provider or modem or anything so i think this is not users fault.
Alexol Caldari Phoenix Industries Intrepid Crossing	Posted - 2009.06.08 10:51:00 - [940] My "socket closed" problem started after the latest patch. Before that I never experienced this issue. I've tried all the suggested fix's in this thread without any success. Running eve on Vista 32.

Guy Delbane Oberon Incorporated Morsus Mihi	Posted - 2009.06.09 21:42:00 - [941] I had this problem last year, and it turns out it was the whole internet connecton which broke, the reason for this I found out after yelling at support was that the Modem couldn°t keep up with the transmisison speeds and reset itself ever so often. Have a chat with your ISP and ensure that they are notr transmitting faster than your modem can receive, or it will cut out from time to time, the problem was solved by the ISP setting things up to run somewhat slower. Hope this helps.
Kateryne Minmatar Nisaba Syndicate	Posted - 2009.06.11 14:53:00 - [942] I have shouted at Virgin broadband down the phone and they've double my connection (from 10mb to 20mb) and are sending me a new modem. I'll let you guys know if this fixes it, and if so i think CCP should put out a notice about it.
Alva Noto Negative Ten.	Posted - 2009.06.16 01:45:00 - [943] bump
thewarpoodle	Posted - 2009.06.16 19:20:00 - [944] this kept happening to my computer with vista. i re-installed windows 7 (basically vista but better) and it went away :)
KardelSharpeye Gallente Dark Nebula Academy	Posted - 2009.06.17 00:18:00 - [945] Edited by: KardelSharpeye on 17/06/2009 00:20:55 Just got a disconect while doing a mission closed the game before the socket closed error could occur now i'm having trouble with authenticating it takes very long and somethimes it doesn't work and i have to try again. Edit: Also game started crashing either when authenticating or when loading a character into the enviroment i didn't have this problem until now
Grishius Amarr Celestial Janissaries Curatores Veritatis Alliance	Posted - 2009.06.17 00:32:00 - [946] Same problems here.
Ms Wolfie	Posted - 2009.06.17 19:28:00 - [947] bump
Alex Deiters	Posted - 2009.06.18 10:36:00 - [948] Been having the same trouble the last two days now. Never tried being disconnected before, sometimes I get the socket error and sometimes nothing. Hope this problem gets solved because its annoying to do missions and then get disconnected :D Maybe there is something CCP could fix ^^
Adehlea	Posted - 2009.06.18 16:07:00 - [949] This has started happening to me over the past few days too. In game, things just stop happening. My weapons stop using ammo though the activity circle keeps going round and round. It will stay doing this for quite some time. If I try and open a window (agent conversion from journal, or market or anything like it) it opens up blank, and I get the 'Socket Disconnected' If I am fleeted with my alt on another PC, she stays connected. This is getting kind of annoying !
Hayaishi Gallente East Eve Trading Co.	Posted - 2009.06.18 18:19:00 - [950] been disconnected due to socket closure 10 times now...

Ms Wolfie	Posted - 2009.06.18 20:28:00 - [951] Originally by: Adehlea This has started happening to me over the past few days too. In game, things just stop happening. My weapons stop using ammo though the activity circle keeps going round and round. It will stay doing this for quite some time. If I try and open a window (agent conversion from journal, or market or anything like it) it opens up blank, and I get the 'Socket Disconnected' If I am fleeted with my alt on another PC, she stays connected. This is getting kind of annoying ! This is new/diferent. What are the difernces between your 2 PCs?
Adehlea	Posted - 2009.06.18 20:46:00 - [952] Originally by: Ms Wolfie Originally by: Adehlea <snipped> This is new/diferent. What are the difernces between your 2 PCs? The one I am getting this on: Intel QX6700, 6GB RAM, ATI 4870x2, win7-64 (and vista-32 which also has this problem) The one that stays connected just fine: Intel E6550, 2GB RAM, NVidia 9800 GT, xp-32
Ms Wolfie	Posted - 2009.06.19 08:23:00 - [953] Are they both connected via wireless or cable?
Kolatha	Posted - 2009.06.19 13:37:00 - [954] Edited by: Kolatha on 19/06/2009 13:39:30 Edited by: Kolatha on 19/06/2009 13:38:45 Originally by: Adehlea This has started happening to me over the past few days too. In game, things just stop happening. My weapons stop using ammo though the activity circle keeps going round and round. It will stay doing this for quite some time. If I try and open a window (agent conversion from journal, or market or anything like it) it opens up blank, and I get the 'Socket Disconnected' If I am fleeted with my alt on another PC, she stays connected. This is getting kind of annoying ! This sounds like exactly the same symptoms I get. You may find that you can still send info to the server, so when it happens you can recall your drones and hit warp to to get out of trouble (provided of course you aren't scrammed), but you just won't see the results. For some reason there is no longer an incoming data from the server even though the port remains open listening for it. I really don't know where the problem with this could be other than the eve server or somewhere between there and my ISP. I know from my end it isn't the hardware in my house (got a new DSL modem in the hope of fixing the problem, new graphics card and other associated hardware hasn't resolved the issue either). It doesn't appear to be my service provider (they couldn't find anything wrong, although without knowing exactly what to ask them to look for we can't really go further in that line of enquiery). Edit: Happens whether running on the wireless or wired connection. Desktop uses wire and gets the problem, both laptops use wireless and still get the problem.
Gunslingerr Minmatar Wings of Redemption Black Flag Alliance	Posted - 2009.06.19 15:05:00 - [955] Originally by: Ms Wolfie Originally by: Adehlea This has started happening to me over the past few days too. In game, things just stop happening. My weapons stop using ammo though the activity circle keeps going round and round. It will stay doing this for quite some time. If I try and open a window (agent conversion from journal, or market or anything like it) it opens up blank, and I get the 'Socket Disconnected' If I am fleeted with my alt on another PC, she stays connected. This is getting kind of annoying ! This is new/diferent. It actually isn't. From the perspective of the user, it may seem that he loses connection when he opens the market window, or eve-mail or even "when he leaves the client unattended and idle for X time". Some people say that the disconnection is preceded by lag and/or unresponsiveness. What really happens is that you lose connection at some point, but the client does not immediately make this evident (via "Socket closed" or plain "Connection lost" messages) until your next attempt to do something. And even then, some random amount of time may pass from the moment you attempt that something to the moment you get the message. This time segment is what the user usually perceives as lag and/or unresponsiveness. So you have been disconnected from the server, and even when you see, for instance, your turrets active and cycling, and your drones moving happily around, this is what the client is showing, but in the real eve world (ie the server) your ship has long ago departed the spot, your drones have been abandoned there (you see no ammo consumption, which is a database update, but you see weapon cycle, which is an client task). But most of the time it is not until you try to do something that requires a server response that you get the disconnection message. If you leave the client unattended, it will reach a timeout at some point, so you'll see the error message when you go back to the PC after being afk. And to add to the confusion, many many times when i run two clients on the same PC, only one of them gets the "Socket Closed" message and the other continues to run fine, even when the "surviving one" was absolutely idle. *"Hasta la victoria, siempre!"*
Gunslingerr Minmatar Wings of Redemption Black Flag Alliance	Posted - 2009.06.19 15:06:00 - [956] Edited by: Gunslingerr on 19/06/2009 15:06:32 double post FTL *"Hasta la victoria, siempre!"*
Ms Wolfie	Posted - 2009.06.19 17:10:00 - [957] Originally by: Gunslingerr Originally by: Ms Wolfie Originally by: Adehlea This has started happening to me over the past few days too. In game, things just stop happening. My weapons stop using ammo though the activity circle keeps going round and round. It will stay doing this for quite some time. If I try and open a window (agent conversion from journal, or market or anything like it) it opens up blank, and I get the 'Socket Disconnected' If I am fleeted with my alt on another PC, she stays connected. This is getting kind of annoying ! This is new/diferent. It actually isn't. I presumed he meant he always had the problem on one PC and not both. In my case I have it on both (not necesarily at the same time) WinXp PC and Vista Laptop, both via wireless and cable. It would of given us an oprtunity to narrow down the cause of the issue...
Howlin Wolf	Posted - 2009.06.20 01:37:00 - [958] Same problems here.
Muskaos	Posted - 2009.06.20 02:20:00 - [959] This socked closed error started for me in Feburary, out of the blue. Nothing on my end changed at all, router, cable modem, NIC, internet connection, nothing. I've done everything on my end possible to try and fix this, from going direct into the cable modem, reinstalled eve client, new OS, all the cop outs CCP has given everyone. The only thing I have found to help at all is to kill everything involved with bit torrent. Exit the BT task bar client, and kill the BT service. Only then, does Eve get remotely stable. My symptoms are a client/server disconnect, like the server misses a packet and stops responding to my client out of spite, or something. The client continues on for 30 seconds, and then I get dumped to the login screen with the socket error. I've learned to recognize when the desync first happens, so I can ctrl q out and log back in without the socket closed crash.
Thorian Baalnorn	Posted - 2009.06.20 07:54:00 - [960] OK this is ridiculous i just lost a faction spawn in an anomoly because of this ******ed error that has yet to be fixed. I had this same problem last weekend. the game became unplayable. during the week i almost never get disconnected unless i afk for a long period. during the weekend it happens every 30 seconds- couple hours. Im starting to think this has something to do with apoc or a patch for apoc, since it started happening then and has got progressively worse. I know its not on my end because: 1) nothing has changed on my pc in many months 2) my connection never lags out and has supurb latency. 3) i only experience massive lag or socket closed ON THE WEEKEND and ONLY ON EVE SITES( forums) or the eve server. everything else on the pc works loads and downloads just fine. 4) I notice that i d/c more in heavily populated regions compared to say a 0.0 region. Though it happens in both. it doesnt seem to matter what the server population is. its either something due to a client/server desync or more than likely due to the CCPs ISP .Perhaps its time to upgrade or change ISPs for CCP. Oh and since i can only play on weekdays without constant d/cs WHEN IM AT WORK do i get a discount... 1/2 service 1/2 price right?

joskii tr0pa de elite	Posted - 2009.06.20 12:03:00 - [961] Same problem here since feb
tomd741 Rukongai	Posted - 2009.06.20 17:34:00 - [962] Originally by: joskii Same problem here since feb Thats 4 months - how long exactly does it take for CCP to fix something that is clearly a problem their end not ours
Nean Derthal Minmatar Sebiestor tribe	Posted - 2009.06.20 17:40:00 - [963] Edited by: Nean Derthal on 20/06/2009 17:40:57 4 months ??? some people having this issue for over a year now edit: actually they probably not having it anymore as most certainly have quit game already, i know i am not so patient
Minuit Soleil	Posted - 2009.06.20 23:00:00 - [964] Been having the same problem here, getting disconnected at random intervals for no apparent reason.
Major Deviant	Posted - 2009.06.21 00:07:00 - [965] I have been plagued by this problem since QR and since the last Apoc patch the game was simply unplayable for me as I could barely stay connected to just change skills. Anyway in the last 5 days or so the problem seems to have gone away by itself as I have not done anything from my side. Fingers crossed CCP may be working on this on the backround and have actually changed/fixed something. The alternative, ie random occurence of this, is more alarming if anything.
FT Diomedes Gallente Factio Paucorum	Posted - 2009.06.21 05:39:00 - [966] I am still getting this problem, and have been since QR. ...this doesn't even seem to be a regular case of rats fleeing the sinking ship. Seems more like the rats are on fire, the ship is on fire, and the sea is full of drunk Russians. - Jacob Etienne
Tsugumi Lynn	Posted - 2009.06.21 12:25:00 - [967] I'm getting this problem now as well. Strange thing about it is, that nothing has changed on my computer, and no patch came out. Just as if it just appeared out of the blue.
Kainos Kerensky Caldari The Centurions	Posted - 2009.06.21 19:17:00 - [968] Ive been having the same issue since last Tuesday. Ive done everything I can think of on my end, to include, new modem, new cords, a different internet connection all together, driver reinstall, operating system reinstall. Nothing works, I keep getting socket closed all the time. Sometimes I cant even get into to game without it closing.
Gunslingerr Minmatar Wings of Redemption Black Flag Alliance	Posted - 2009.06.22 15:17:00 - [969] Originally by: Major Deviant I have been plagued by this problem since QR and since the last Apoc patch the game was simply unplayable for me as I could barely stay connected to just change skills. Yes, yes, you, me and the bulk of petitions about this issue seem to have originated around November 2008 (Quantum Rise expansion). I know i have done nothing hard- or soft-wise in my PC to cause it, and I have been using the same ISP and internet configuration (fully wired) since 2004. Of course i know many other players have been having this kind of problems even before QR, or only since recently. Originally by: Major Deviant Anyway in the last 5 days or so the problem seems to have gone away by itself as I have not done anything from my side. Fingers crossed CCP may be working on this on the backround and have actually changed/fixed something. Again, same thing here. For approx. the last two weeks i have been able to run even 2 simultaneous accounts, with no disconnects. I have done nothing on my PC, my ISP has done nothing on their end... has to be CCP (!?) Originally by: Major Deviant The alternative, ie random occurence of this, is more alarming if anything. Absolutely agreed.. even when atm seems to be running fine, in light of the new people that are reporting this, and the old players that still experience it, i don't trust my eve connection enough to run capital ship ops.. or any kind of pvp for that matter...
Bootleg Greg Minmatar CHILL Industries	Posted - 2009.06.22 22:52:00 - [970] Awesome. Socket Closed: Check Dead Covert Op: Check #170 in que again so I cannot even grab my loot: Check Main now stranded in hostile 0.0 space in a Drake with no Covert Ops: Check.

shuu shan	Posted - 2009.06.23 10:40:00 - [971] Have been playing EVE without any changes to my environment for over two weeks. Yesterday the "Socket Closed" CTD. The frequency seems to have increased. Now I can't even warp to a gate without a crash (yesterday I could get a couple of jumps). Disconnect seems to be on communication with the server -- sometimes market access, sometimes login, sometimes undock, often during a session change. All other network apps are working fine. The game is not playable.
lookie see	Posted - 2009.06.23 15:34:00 - [972] Started happening tonight for the first time, up to about 15 times and am ready to rage quit. Varies between 2 - 30 minutes before it all falls over (socket closed). I'd hate to be out pvp as it would be a huge isk-sink. Just lucky i'm only losing t2 med drones on lvl 4's :(
Alva Noto Negative Ten.	Posted - 2009.06.23 16:04:00 - [973] nothing on this still this is incredible
lookie see	Posted - 2009.06.23 16:10:00 - [974] 3 times since i could be bothered refreshing this thread
lookie see	Posted - 2009.06.23 16:15:00 - [975] warp to station ...desktop
lookie see	Posted - 2009.06.23 16:22:00 - [976] wooah...hold on you can't post that many times in a row swap 2 mid slots out..... desktop get told i can't rant this fast....priceless...sort the problem out and i won't spam the forums
lookie see	Posted - 2009.06.23 16:24:00 - [977] Edited by: lookie see on 23/06/2009 16:24:52 didn't even get into station sad panda
lookie see	Posted - 2009.06.23 16:36:00 - [978] silly me tried to warp to mish spot in same system...mmm 12 AU is apparently too far without seeing my desktop
lookie see	Posted - 2009.06.23 16:43:00 - [979] well got to shoot my guns twice... oooh that looks like my desktop....funny should be spaceships shooting each other
lookie see	Posted - 2009.06.23 16:51:00 - [980] maybe if I hold my hands just so they will look like a station with a repairshop docking request.....docking request accepted yeah docked ftw whilst we juice your ship up, would you like an orange juice ** no, gimme some blow and *s here you go mr see that'll be 2 million isk.... no probs, throw it on the marker mmm maybe i should undock and blow some ** up to cover the expenses....nah..hang around and trade some you'll make it up....enjoy the fantasy whilst you ...... arrrgggg!!!! my desktop it was just getting good!!!! where'd my "exotic dancers" go.........

statler1	Posted - 2009.06.23 20:57:00 - [981] Edited by: statler1 on 23/06/2009 21:00:14 Just wondered how many are using belkin routers found this http://www.dslreports.com/forum/remark,22048343
Mornesh	Posted - 2009.06.24 00:15:00 - [982] Edited by: Mornesh on 24/06/2009 00:15:23 Listen to this, after I loose conection like everyone else on the forum I try to connect to the internet and it says I have no signal from the router. After waiting a few minutes it connects to the network, but no internet still. After a few more minutes I get connection back. All this happens while my roommates experience uninterupted internet from the same router. Serious compatibility probems Eve.
Cerebella	Posted - 2009.06.24 12:46:00 - [983] Seeing as there are about 34 pages to this thread, I haven't bothered to go through them all to see if CCP have replied. Soo instead I'll ask you guys! "Socket Closed" - These two words are ruining the game for me. Yesterday I dock, leave my room, get a drink from the kitchen, and returned to the log in screen. Less then 30seconds, and I already can't be bothered to log back in. So people, have we had a CCP reply of any description?
Kolatha	Posted - 2009.06.24 12:48:00 - [984] Originally by: statler1 Edited by: statler1 on 23/06/2009 21:00:14 Just wondered how many are using belkin routers found this http://www.dslreports.com/forum/remark,22048343 Netgear, D-Link and Belkin. The socket closed issue happens for me on all three so the router ain't the cause. Besides, I'm running through the wire, not the wireless which this issue is refering to.
Berentais	Posted - 2009.06.25 12:55:00 - [985] I only get this on my laptop but now, for some convenient reason my desktop gets BSOD on loading, so, blech
Blastrodamus	Posted - 2009.06.27 04:32:00 - [986] this is happening to me now. annoying.
nardaq Wolverine Solutions	Posted - 2009.06.27 18:22:00 - [987] is it possible a CCP dev dude can reply this year in this topic about this and what they gonna do about it?
Cra'Don Bor	Posted - 2009.06.28 01:52:00 - [988] Happening to me constantly now... makes game totally unplayable. My ISP says everything fine on my end. Please fix this, CCP
Knarra	Posted - 2009.06.28 11:05:00 - [989] Edited by: Knarra on 28/06/2009 11:05:42 My hat's thrown in here too. Same problem. "Socket Closed" fully wired connection. Updated routers, vid drivers, blah blah blah...it's not me...it's CCP. I will need to get a new desk soon if this doesn't get fixed.... lookie see's posts have been keeping me entertained though...lol
Alitis Kontrakias	Posted - 2009.06.28 23:57:00 - [990] 2 months now i cant enjoy the game too. sometimes when i try to log in the game i crash like 3 or 4 times b4 i first see my docked ship. then i crash when i change ships. then i crash when i undock/dock. then i crash when i jump etc... crashed 15 times yesterday on a single roam... so i guess ccp doesnt care about us having those problems. maybe we are too few compared to the number of users not having this prob found sthg at issues/workarounds ccp wrote that it "might" fix the prob by changing port 26000 to 3724.... lol guess what... i crashed again

Tom Peeping	Posted - 2009.06.29 00:43:00 - [991] I petitioned it in order to keep the flag flying. They sent me a program to run that needed 1500 cycles per instructions. I started running it... everything looks good... ok there's a hickup at a london server... no biggie though, everything still looking good. wait some more... wait... oh, interesting, that was 1 cycle... rinse, repeat, 2 cycles, rinse repeat, 3,4,5... wow... this is taking a long time. WTF? You want 1500 cycles? You expect me to take my computer offline for that kind of time? As far as I can tell from some quick numbers thats more than a day of constant processing... I'm not supposed to be using the net while this is running... Are you insane? Do you honestly feel that appropriate customer support of this issue is going to be making them run a diagnostic program that is going to take this insane amount of time? I have no idea what you're smoking but you need to share it. here's a hint... customer support of this issue does not constitute making people not able to use the internet for that kind of length of time.... are you hoping I'm going out of town or something?
Carreira	Posted - 2009.06.29 12:19:00 - [992] Originally by: Tom Peeping I petitioned it in order to keep the flag flying. They sent me a program to run that needed 1500 cycles per instructions. I started running it... everything looks good... ok there's a hickup at a london server... no biggie though, everything still looking good. wait some more... wait... oh, interesting, that was 1 cycle... rinse, repeat, 2 cycles, rinse repeat, 3,4,5... wow... this is taking a long time. WTF? You want 1500 cycles? You expect me to take my computer offline for that kind of time? As far as I can tell from some quick numbers thats more than a day of constant processing... I'm not supposed to be using the net while this is running... Are you insane? Do you honestly feel that appropriate customer support of this issue is going to be making them run a diagnostic program that is going to take this insane amount of time? I have no idea what you're smoking but you need to share it. here's a hint... customer support of this issue does not constitute making people not able to use the internet for that kind of length of time.... are you hoping I'm going out of town or something? If they can't replicate the problem, and you won't run the diagnostic program, how do you expect them to be able to find a solution? By guessing? On another issue: I've ha da petition running for over a month now, 2 weeks ago I demonstratd that jsut because a hop has high % of packet loss registered by PingPLotter does not mean someone would suffer from Socket Closed. However, since I posted my results (two weeks ago) I have received no response from CCP. Most vexing.
Ms Wolfie	Posted - 2009.06.30 19:08:00 - [993] Bringing this issue back to the front page after the post-patch spam.
DeadDuck Amarr Amarr Border Defense Consortium Curatores Veritatis Alliance	Posted - 2009.06.30 20:29:00 - [994] Originally by: Ms Wolfie Bringing this issue back to the front page after the post-patch spam. Pretty much... the problem returned after these latest patches. Maybe my ISP is having problems again [url=http://eve.battleclinic.com/killboard/view/player-DeadDuck-kills.html][/url] [b]_______
Tom Peeping	Posted - 2009.07.01 01:44:00 - [995] Originally by: Carreira Originally by: Tom Peeping I petitioned it in order to keep the flag flying. They sent me a program to run that needed 1500 cycles per instructions. I started running it... everything looks good... ok there's a hickup at a london server... no biggie though, everything still looking good. wait some more... wait... oh, interesting, that was 1 cycle... rinse, repeat, 2 cycles, rinse repeat, 3,4,5... wow... this is taking a long time. WTF? You want 1500 cycles? You expect me to take my computer offline for that kind of time? As far as I can tell from some quick numbers thats more than a day of constant processing... I'm not supposed to be using the net while this is running... Are you insane? Do you honestly feel that appropriate customer support of this issue is going to be making them run a diagnostic program that is going to take this insane amount of time? I have no idea what you're smoking but you need to share it. here's a hint... customer support of this issue does not constitute making people not able to use the internet for that kind of length of time.... are you hoping I'm going out of town or something? If they can't replicate the problem, and you won't run the diagnostic program, how do you expect them to be able to find a solution? By guessing? On another issue: I've ha da petition running for over a month now, 2 weeks ago I demonstratd that jsut because a hop has high % of packet loss registered by PingPLotter does not mean someone would suffer from Socket Closed. However, since I posted my results (two weeks ago) I have received no response from CCP. Most vexing. You're quite right... however my point still stands. I work from home, on a VPN into several different work sites around the country. I can't possibly not take up a good chunck of the bandwidth for that period of time. (note: I'm not on the VPN when I'm playing... CCP, don't try using that as an excuse) It's simply not a feasible thing to require someone to not use their bandwidth for that period of time. Did you ever read that dilbert cartoon where Dogbert the consultant always makes recommendations for changes that the company can't possibly do. The point of course being that when the company doesn't make the changes, the consultant can't be blamed that things haven't gotten better. This situation is very similar frankly. I know very well that it is possible to test network parameters in less time than this.... Its perfectly ridiculous to require this level of testing by the end user. While yes, some aid from me is necessary for tech support, but once you cross a certain line, it's not longer appropriate and it's asking other people to do your job for you. Requireing me to test for this extreme period, while not using bandwidth to ensure the accuracy of the test, is a ludicrous option. This represents CCP asking for to much.
Carreira	Posted - 2009.07.01 11:44:00 - [996] Originally by: Tom Peeping Originally by: Carreira Originally by: Tom Peeping I petitioned it in order to keep the flag flying. They sent me a program to run that needed 1500 cycles per instructions. I started running it... everything looks good... ok there's a hickup at a london server... no biggie though, everything still looking good. wait some more... wait... oh, interesting, that was 1 cycle... rinse, repeat, 2 cycles, rinse repeat, 3,4,5... wow... this is taking a long time. WTF? You want 1500 cycles? You expect me to take my computer offline for that kind of time? As far as I can tell from some quick numbers thats more than a day of constant processing... I'm not supposed to be using the net while this is running... Are you insane? Do you honestly feel that appropriate customer support of this issue is going to be making them run a diagnostic program that is going to take this insane amount of time? I have no idea what you're smoking but you need to share it. here's a hint... customer support of this issue does not constitute making people not able to use the internet for that kind of length of time.... are you hoping I'm going out of town or something? If they can't replicate the problem, and you won't run the diagnostic program, how do you expect them to be able to find a solution? By guessing? On another issue: I've ha da petition running for over a month now, 2 weeks ago I demonstratd that jsut because a hop has high % of packet loss registered by PingPLotter does not mean someone would suffer from Socket Closed. However, since I posted my results (two weeks ago) I have received no response from CCP. Most vexing. You're quite right... however my point still stands. I work from home, on a VPN into several different work sites around the country. I can't possibly not take up a good chunck of the bandwidth for that period of time. (note: I'm not on the VPN when I'm playing... CCP, don't try using that as an excuse) It's simply not a feasible thing to require someone to not use their bandwidth for that period of time. Did you ever read that dilbert cartoon where Dogbert the consultant always makes recommendations for changes that the company can't possibly do. The point of course being that when the company doesn't make the changes, the consultant can't be blamed that things haven't gotten better. This situation is very similar frankly. I know very well that it is possible to test network parameters in less time than this.... Its perfectly ridiculous to require this level of testing by the end user. While yes, some aid from me is necessary for tech support, but once you cross a certain line, it's not longer appropriate and it's asking other people to do your job for you. Requireing me to test for this extreme period, while not using bandwidth to ensure the accuracy of the test, is a ludicrous option. This represents CCP asking for to much. Fair enough Curious to see that the GMs handling these petitions dont seem to be following any kind of protocol (apart from pingplotter, etc.) as Ive not been asked to run anysuch program in my petition(s).
Ronistar	Posted - 2009.07.01 14:54:00 - [997] It's been weeks now that this is happening... I read through all 34 pages. sigh I really hope they're putting the screws to them, cause sometimes I can play for about 15 minutes before the drop, and some nights I don't even bother because it's every 2-3.
Apollonius Verus Intaki Liberation Front	Posted - 2009.07.01 23:12:00 - [998] The game is all but unplayable at this point for me. I'm getting d/c'd within two minutes of logging on every time. Typical message is "socked closed". More recently I've been getting the message, "The transport has not yet been connected, or authentication was not successful."
Cerebella Gallente Center for Advanced Studies	Posted - 2009.07.01 23:22:00 - [999] This is a joke. I've gone from Socket Closed messages every hour, to Socket Closed messages that don't close the client. I can sometimes still hear people talking on Eve voice for about 10seconds afterwards.
Alitis Kontrakias	Posted - 2009.07.02 07:31:00 - [1000] So... this thread is almost past 1000 replies and been goin for months and CCP has nothing to say about it?????????

Apollonius Verus Intaki Liberation Front	Posted - 2009.07.02 15:14:00 - [1001] "Socket was closed" "Connection to server lost" "Transport has not yet been connected, or authorization was not successful" Happening every time now within 2-5 minutes of logging on and playing. Not an ISP issue. EvE works fine on my Win XP landline machine. Only having this problem on my Vista wireless connection. Not a firewall or AV issue. Still happens with both of these disabled. Not a PC issue. New PC with high-end graphics card. Vista is fully updated with all MS update patches. Not a wireless connection issue. Connection persists, and I can surf the web, use other applications, etc. It is only EvE that crashes. Not an EvE Voice issue. I disabled it. Not a graphics issue. Even though I have high-end hardware, I have my EvE Diplay & Graphics set to "Optimize for Performance". Has gotten much, much worse in last two weeks or so.
Blind Faithe	Posted - 2009.07.02 20:16:00 - [1002] Edited by: Blind Faithe on 02/07/2009 20:18:38 It seems this is ongoing yet again , it doesnt appear to be a connection issue at all . Using CCP recommended "Pingplotter" shows no dropped packets and the only router with ping time that is remotely inconsistant is 1 hop from the router CCP suggests be pinged/traced to that being 87.237.38.200 , The hop that is having some fluctuation in response times is 87.237.36.22 , that has spikes from 200ms - 500 ms but isnt dropping packets so if this is a connection issue then the problem is on CCP's own network . Whois lookup for that IP :- IP address: 87.237.36.22 Reverse DNS: [No reverse DNS entry per ns3.ccpgames.com.] Reverse DNS authenticity: [Unknown] ASN: 0 ASN Name: IANA-RSVD-0 IP range connectivity: 0 Registrar (per ASN): Unknown Country (per IP registrar): IS [Iceland] Country Currency: ISK [Iceland Kronur] Country IP Range: 87.237.32.0 to 87.237.39.255 Country fraud profile: Normal City (per outside source): Unknown Country (per outside source): IS [Iceland] Private (internal) IP? No IP address registrar: whois.ripe.net Known Proxy? No Link for WHOIS: 87.237.36.22 % This is the RIPE Database query service. % The objects are in RPSL format. % % The RIPE Database is subject to Terms and Conditions. % See http://www.ripe.net/db/support/db-terms-conditions.pdf % Information related to '87.237.32.0 - 87.237.39.255' inetnum: 87.237.32.0 - 87.237.39.255 netname: IS-CCP-20051011 descr: CCP hf country: IS org: ORG-CH3-RIPE admin-c: SS18008-RIPE tech-c: IB506-RIPE status: ALLOCATED PA mnt-by: RIPE-NCC-HM-MNT mnt-lower: ICENET-MNT mnt-routes: ICENET-MNT notify: **@simnet.is changed: ******@ripe.net 20051011 source: RIPE organisation: ORG-Ch3-RIPE org-name: CCP hf org-type: LIR address: CCP hf Hilmar Veigar Petursson CEO KLAPPARSTIGUR 28 101 REYKJAVIK Iceland phone: +3545114999 fax-no: +3545114998 e-mail: @ccpgames.com mnt-ref: RIPE-NCC-HM-MNT mnt-ref: ICENET-MNT mnt-by: RIPE-NCC-HM-MNT changed: ******@ripe.net 20050629 changed: *****@ripe.net 20050629 changed: *****@ripe.net 20051003 changed: *****@ripe.net 20051007 changed: ******@ripe.net 20051011 changed: *****@ripe.net 20051011 changed: *****@ripe.net 20070813 changed: *****@ripe.net 20070829 source: RIPE person: Sigtryggur Sigurdsson address: CCP hf address: Klapparstig 28 address: 101 Reykjavik address: Iceland phone: +354 511 4971 fax-no: +354 511 4998 e-mail: *@ccpgames.com nic-hdl: SS18008-RIPE mnt-by: ICENET-MNT changed: ****@simi.is 20001123 source: RIPE person: Ingvar Bjarnason address: Iceland Telecom address: Armuli 25 address: 150 Reykjavik address: Iceland phone: +354 550 7478 e-mail: ****@siminn.is nic-hdl: IB506-RIPE mnt-by: ICENET-MNT changed: ****@simi.is 20020926 source: RIPE % Information related to '87.237.32.0/21AS35834' route: 87.237.32.0/21 descr: CCP Autonomous System origin: AS35834 mnt-by: CCP-MNT changed: ****@simi.is 20061113 source: RIPE % Information related to '87.237.36.0/23AS35834' route: 87.237.36.0/23 descr: CCP Autonomous System origin: AS35834 mnt-by: CCP-MNT changed: ******@simi.is 20061113 source: RIPE
Vin Lieger	Posted - 2009.07.03 01:10:00 - [1003] This is getting really unplayable. Went fleeting with new corp tonight, would disconnect, I'd rejoin for 30 seconds and it would drop me again. Why am I paying for this game I can't play properly? I can fly round, sit in my station and stay connected, but as soon as I enter combat it drops me
Larentia Louvelle	Posted - 2009.07.03 16:18:00 - [1004] With all the replies in this thread I think its pretty obvious it's not a customer / ISP fault. There is definitely a problem with the client, code, or whatever the hell it is on their end that is breaking down for a lot of us users. I can't help but think maybe with all these database / hardware changes they keep making for the need for speed initiative something to do with the data sent and received has changed. Would explain why they never talk about it and can't fix it. /end conspiracy theory. Seriously though I have no idea lol, but it makes the game totally unplayable for all of us with the problem. The thing is, one can only put up with this for so long before canceling the account. The lack of information or support after all this time from CCP is quite disturbing to say the least. EVE's only saving grace right now is we can train offline...yay what fun =/
Othran Brutor tribe	Posted - 2009.07.03 18:33:00 - [1005] 5th time today. Not an issue with ISP as I ran two clients, one over mobile BB and one over ADSL. Both dropped AT THE SAME TIME. No single point of failure common to both - all the way up to the old Redbus shed you host the servers in. Sort your ****ty net infrastructure out! Pay peanuts get monkeys - did you not learn that when Clueless & Witless hosted the servers?
SteamIron	Posted - 2009.07.04 10:49:00 - [1006] Friendly bump - I donÆt get this problem at all - I can remain connected for hours and at other times the connection drops all the time - all socket errors. A lot of the time the client doesnÆt recognize its d/c, and then you do something like a scan or market or wallet query - and it crashes. Activity is about the only thing that seems to alleviate the issue. I can cruise in a vaga for hours because I am constantly sending commands to the server (mostly) but if I cloak and do nothing it often d/c's within 5 min. ItÆs really disheartening to see this problem go on for so long and effect people in a pretty devastating (evewise) way and not have more CCP feedback. Do they want logs? Are the tests on sisi producing any results? Do they have any theories or ideas at all?
Colmax	Posted - 2009.07.04 15:13:00 - [1007] I have been getting the closed socket problem for the last 4 days. My isp was taken over by tiscali which may or may not be my problem. I have been playing eve for over a year and never had any problems before. I have been disconnected 6 times today 5 minutes after i log in each time.
Horatio Nately Caldari 808 Enterprises Malum Exuro	Posted - 2009.07.04 17:44:00 - [1008] been having massive socket closed probs since the patch. --------------------------------------- CEO 808 Enterprises, A Hawaii, USA Playercorp
PanzerGrenadier Caldari Caldari Corporation 12345 Minor Threat.	Posted - 2009.07.04 23:48:00 - [1009] I've been getting this problem since the last patch. Seems to happen much more often on wireless (Vista)
Reachok Amarr Tres Hombres Uno Chica Loco	Posted - 2009.07.05 13:22:00 - [1010] I've been disconnected on any account I have running that is not doing anything at the time. I sometimes run 3 accounts and occasionally one account may be inactive for a few minutes. I've noticed that if this account is not in focus, and is just sitting there doing nothing, it disconnects. Last night for example I'm mining with two accounts with a third in a hauler. The hauler was sitting at the POS floating. Every few minutes that account would drop. I finally said, "Hmmmm..." and had him orbit a hangar. Guess what? It didn't drop at all while orbiting that hangar. The timing seems to be random, but appears to be between 5 and 10 minutes of non-focused idling. Now, on reconnect I'll get "The socket was closed" message. Last night while reading something on the forums, all 3 accounts dropped while they were idling. Now, when I'm actively using all three, there is no problem whatsoever. And on reconnect all three gave "The socket was closed" message. Just this morning this account disconnected several times while reading the news on another web site. It was idling, not in focus and doing nothing. I'm on a wired router, versus wireless and have a cable connection. I was going to post a, "Has CCP put in a stealth AFK disconnect timer?" post but saw this one and thought it'd be more appropriate than starting a new thread.

Stan Jonsen Imperium Technologies	Posted - 2009.07.05 16:54:00 - [1011] Originally by: Blind Faithe Edited by: Blind Faithe on 02/07/2009 20:18:38 It seems this is ongoing yet again , it doesnt appear to be a connection issue at all . Using CCP recommended "Pingplotter" shows no dropped packets and the only router with ping time that is remotely inconsistant is 1 hop from the router CCP suggests be pinged/traced to that being 87.237.38.200 , The hop that is having some fluctuation in response times is 87.237.36.22 , that has spikes from 200ms - 500 ms but isnt dropping packets so if this is a connection issue then the problem is on CCP's own network . I'm geting drop all the time now. When I run "Pingplotter" I get 10% dropped packets on 87.237.36.22 CCP's own network. FIX IT NOW CCP
Herr Yad	Posted - 2009.07.05 21:18:00 - [1012] I just started playing the game again and i am suffering from this really badly, didnt used to happen when i played originaly
Kolatha	Posted - 2009.07.05 22:42:00 - [1013] Originally by: Reachok I've noticed that if this account is not in focus, and is just sitting there doing nothing, it disconnects. Lucky you. Unfortunately for many of us the socket closed issue can occur at any time, not just when idle. For me it can occur in the middle of a combat, while warping, while in the middle of a session change, sitting idle in a station, chatting or pretty much doing anything that you would normally do while playing EVE.
Reachok Amarr Tres Hombres Uno Chica Loco	Posted - 2009.07.06 21:17:00 - [1014] Quote: Lucky you. Unfortunately for many of us the socket closed issue can occur at any time, not just when idle. For me it can occur in the middle of a combat, while warping, while in the middle of a session change, sitting idle in a station, chatting or pretty much doing anything that you would normally do while playing EVE. In that case, the game is truly non-playable. For me it's a small inconvenience.
MrHarryCanyon	Posted - 2009.07.07 03:40:00 - [1015] I have been playing fine for almost a year..... All of a sudden in the last 2 days I start getting disconnected at random??? Neither my computer nor my internet service changed so what's the deal CCP? I want to play more then 5 min at a time.
MrHarryCanyon	Posted - 2009.07.07 21:28:00 - [1016] No more disconnecting all the time. I'm sorry CCP I really wanted to play and got angry at you.... But you've fixed all the problems I've ever had really fast. I can't be angry at you, I hope you forgive me. <3
Vin Lieger	Posted - 2009.07.07 23:59:00 - [1017] Originally by: Herr Yad I just started playing the game again and i am suffering from this really badly, didnt used to happen when i played originaly Same here, opened a petition up the other day, hoping that gets me somewhere
Vorian Atreidez	Posted - 2009.07.08 04:53:00 - [1018] I'm getting this same problem on XP Pro with wireless. It doesn't make sense i've tweaked all my settings, and nothing seems to help. I'm asuming its client based but then again battle.net WoW does it to me once in a while too, but not nearly as much as EvE.
Volacious	Posted - 2009.07.08 06:30:00 - [1019] I've been getting this problem on and off since the last patch, tho today it got really bad. It's not my pc or connection, because ventrilo coms are unaffected and I can immediately log back on. It does make doing anything that isn't boringly safe extremely risky. Please look into this CCP. - Vol
Lost Shadow	Posted - 2009.07.08 13:09:00 - [1020] Started having this problem last night.I'm running two acounts one runs fine the other crashes.

Yoshitaka Moromuo Distant Light Galactic Ishuk-Raata Enforcement Directive	Posted - 2009.07.08 21:30:00 - [1021] Anyone else having problems with packet loss at the following nodes/hostnames? 157.130.60.14 - teliasonera-gw.customer.alter.net 80.91.248.253 - ldn-bb2-link.telia.net 80.91.251.13 - ldn-b4-link.telia.net And before anyone asks, I've already done the 1500-pass pingplot and submitted it with a petition on the subject.
Ronistar	Posted - 2009.07.10 00:22:00 - [1022] Seems alt-tabbing out makes it worse, even if I don't alt-tab out... I manage about an hour or less before a disconnet. So, better, yet worse at the same time.
Reachok Amarr Tres Hombres Uno Chica Loco	Posted - 2009.07.11 00:15:00 - [1023] Seems my connection has finally gotten as bad as others. One thing I'm seeing after 300 passes so far is that 87.237.36.26 is suffering 100% packet loss. Also 83.245.126.202 which is the hop before, is suffering a 10% loss routinely. As you can see, this appears to definitely be on the CCP end of the chain. I'm going to bug report it. Then go play something else The below is from whois.domaintools.com: IP Location: Iceland Ccp IP Address: 87.237.36.26 inetnum: 87.237.32.0 - 87.237.39.255 netname: IS-CCP-20051011 descr: CCP hf country: IS org: ORG-CH3-RIPE admin-c: SS18008-RIPE tech-c: IB506-RIPE status: ALLOCATED PA mnt-by: RIPE-NCC-HM-MNT mnt-lower: ICENET-MNT mnt-routes: ICENET-MNT source: RIPE # Filtered organisation: ORG-Ch3-RIPE org-name: CCP hf org-type: LIR address: CCP hf Hilmar Veigar Petursson CEO KLAPPARSTIGUR 28 101 REYKJAVIK Iceland phone: +3545114999 fax-no: +3545114998 e-mail: mnt-ref: RIPE-NCC-HM-MNT mnt-ref: ICENET-MNT mnt-by: RIPE-NCC-HM-MNT source: RIPE # Filtered person: Sigtryggur Sigurdsson address: CCP hf address: Klapparstig 28 address: 101 Reykjavik address: Iceland phone: +354 511 4971 fax-no: +354 511 4998 e-mail: nic-hdl: SS18008-RIPE mnt-by: ICENET-MNT source: RIPE # Filtered person: Ingvar Bjarnason address: Iceland Telecom address: Armuli 25 address: 150 Reykjavik address: Iceland phone: +354 550 7478 e-mail: nic-hdl: IB506-RIPE mnt-by: ICENET-MNT source: RIPE # Filtered route: 87.237.32.0/21 descr: CCP Autonomous System origin: AS35834 mnt-by: CCP-MNT source: RIPE # Filtered route: 87.237.36.0/23 descr: CCP Autonomous System origin: AS35834 mnt-by: CCP-MNT source: RIPE # Filtered
Agate Oren	Posted - 2009.07.11 14:32:00 - [1024] For awhile everything was normal. Now I can't stay logged in for one minute.
Soden Rah Gallente Rapier Industry and Technology	Posted - 2009.07.11 15:51:00 - [1025] I have just started getting this trouble, keep getting very laggy and disconecting, then geting socket closed, black screens when undocking and client crashes. reinstalling doesnt help, all drivers and such up to date, and I CANT FILE A PETITION.... wich is kind of irritating. I am a UK user and have Tiscali as my ISP wich might not be helping, but this sounds like it is a bigger issue than just the isp traffic shaping. btw this is the error I get when trying to file a petition, any one know how to fix it? (I us elatest version of IE on 64 bit Vista ultimate): Directory Listing Denied This Virtual Directory does not allow contents to be listed.
Psychodelica Euphoria Released	Posted - 2009.07.11 19:59:00 - [1026] had this issue before but was ok after one of the patches in the past coupla months, but after the last patch this week everything is fcked up agen.. i get socket closed 10 sec after i can see my ship even the chats dont load half of the time.
shoes22	Posted - 2009.07.12 22:25:00 - [1027] Hi all my first post in the forms but this socket closed problem is getting anoying Target Name: Eve surver IP: 87.237.38.200 Date/Time: 12/07/2009 22:59:19 to 12/07/2009 23:16:36 Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 414 0 0.0 0 3 0 [192.168.1.1] 2 414 0 0.0 41 138 44 lo99.lon-x-ips.as9105.net [212.74.111.239] 3 414 0 0.0 41 229 52 Gi1-0-6-70.lon11.as9105.net [80.40.119.170] 4 414 0 0.0 41 197 48 xe-3-1-0-10.lon10.ip.tiscali.net [213.200.79.9] 5 414 0 0.0 41 137 48 xe-4-1-0.lon20.ip4.tinet.net [89.149.187.102] 6 414 123 29.7 41 464 59 telecity-redbus-gw1.ip.tiscali.net [213.200.79.130] 7 414 0 0.0 42 230 48 532-dist65-01.lon3.telecity.net [217.20.44.226] 8 414 0 0.0 42 237 48 ipt-ccp-games-1-as35834.lon3.telecity.net [217.20.44.138] 9 414 0 0.0 42 310 59 [87.237.36.22] 10 414 0 0.0 42 159 46 [87.237.38.200] im getting a packet loss of 30% on the telecity surver is there any way i can avoid this svrver with out changing isp plz can any one help
Kata Dakini Flatiron Academy	Posted - 2009.07.13 09:42:00 - [1028] Would just like to add that my socket closed problem is gone. Besides a couple patches being released, the only other changes are: -updated firmware on my dsl modem -changed dsl connection from PPoA to PPoE ...that is all. For more enjoyment and greater efficiency, consumption is being standardized.
Adehlea	Posted - 2009.07.13 12:38:00 - [1029] Originally by: Agate Oren For awhile everything was normal. Now I can't stay logged in for one minute. Same here. I had this problem, then it stopped happening, now it has started again. But ALWAYS just on one of my PCs, the other stays logged in perfectly fine. So, I know it is NOT a network problem between here and CCPs servers. In fact, I now make sure that I am always fleeted with an online alt, that way I get a heads up when I have been DC'd (they leave fleet), before I get the socket closed error.
Ronistar Tactical Gamer Universe LTD Blackguard Coalition	Posted - 2009.07.13 15:06:00 - [1030] I did the whole bug report thing, including the SiSi log, so I wonder what will come of it. I mean seriously, before a month ago.... I had not a single problem. Then all of the sudden.... bam....

Kateryne Minmatar Nisaba Syndicate New Eden Retail Federation	Posted - 2009.07.15 19:29:00 - [1031] I've sorted mine out finally. Did a number of things, including firware update on my router, disabling the "allow this device to be disable to save power" option on a lot of my components, updating motherboard drivers, re-configuring my home networks IPs and routing options. Oh and moaning at virgin to send me a new modem and to give me the service i've apparently been paying for (gone from 10 to 20mb line now, with no price increase). So fingers crossed, the problem won't suddenly show up again.
Caffine Junkie	Posted - 2009.07.16 09:47:00 - [1032] Edited by: Caffine Junkie on 16/07/2009 09:48:29 double post
Pile O'Goo	Posted - 2009.07.16 09:48:00 - [1033] Total f--ing bs. it aint my f---in connection either i run 2 comps off my connection the other comp never drops out. ccp is out of its mind if it thinks its our comps and our connections that is causing the problem. however has anyone noticed that when they log back in the 1k or more players have mysteriously logged off as well? ive already lost close to 550 mill in stuff i had in a hauler when the server had a hiccup and they refused to replace it and that was just a few weeks ago. they said they cant find anything in thier logs- i dont even think they look into these things they just know theres a problem and cant figure out how to fix it.
Hulpitn	Posted - 2009.07.16 15:50:00 - [1034] I have decided to reply to this topic after multiple days of trying to play. I get disconnected by CCP's side of the internet. They need to fix this asap. 97% packetloss. Target Name: N/A IP: 87.237.38.200 Date/Time: 7/16/2009 10:42:25 AM to 7/16/2009 10:47:05 AM Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 113 1 0.9 1 1363 13 [192.168.1.1] 2 113 0 0.0 8 1340 22 [10.10.0.1] 3 113 1 0.9 8 29 12 [64.233.128.2] 4 112 9 8.0 15 153 25 ge-6-9-104.car2.StLouis1.Level3.net [4.53.162.13] 5 113 8 7.1 21 51 28 ae-4-4.ebr2.Chicago1.Level3.net [4.69.132.190] 6 113 6 5.3 21 39 27 ae-1-100.ebr1.Chicago1.Level3.net [4.69.132.41] 7 113 3 2.7 41 58 44 ae-2-2.ebr2.NewYork2.Level3.net [4.69.132.66] 8 113 6 5.3 41 71 45 ae-1-100.ebr1.NewYork2.Level3.net [4.69.135.253] 9 113 5 4.4 41 59 44 ae-4-4.ebr1.NewYork1.Level3.net [4.69.141.17] 10 113 1 0.9 111 125 114 ae-42-42.ebr2.London1.Level3.net [4.69.137.69] 11 113 13 11.5 111 146 116 ae-25-52.car5.London1.Level3.net [4.69.139.102] 12 113 12 10.6 111 152 115 PACKET-EXCH.car5.London1.Level3.net [212.187.160.62] 13 112 109 97.3 113 125 119 [87.237.36.22] 14 113 0 0.0 111 971 122 [87.237.38.200]
chow loo	Posted - 2009.07.16 16:44:00 - [1035] HI, I've been having a problem in lossing connection and logging into the Eve Server(server status 'unknown'). When I'm online playing EVE online in the Morning I'm connected OK but when on the DOT at 16:00PM I will loss connection to eve online, and won't get the connection back until 23:00 Pm at night. what I've tried so far is to test all my hardware equipment (filters,cables,switch,Modem router,and computers), tried the connection on a different computer, which still did not except connection to eve online, ran Virus program but did not find any virus. I have also changed the port number from 26000 to 3724 in the prefs.ini file, firewall, router, and tested this port was open tryed Eve online connection again and that did not work either. I also cannot see it been a software glitch as both the computers I've tried use different OS, one has Vista Home Premium SP1 installed and the other has windowsXP Home SP3. I have been running tests on my download speeds about 4 times a day, but this did not reveal any problems as I get an avg of around 4.56Mb constant through-out the day. I then ran a program called PingPlotter to test the different Hops and yes there seems to be a problem with the 6th Hop (213.200.79.130 telecity-redbus-gw1.ip.tiscali) as the ping times is fine (avg 37), but the packet loss is BAD at around 31% with 1500 samples. I find the problem Happens from around 16:00 to 23:00PM GMT and before and after I have no problems connecting, for me I had this problem for the past 5 days. So at some point from when packets leave my Modem router to the Eve online server there is an issue, I have conntacted my ISP Tiscali on the issue via Email first then phone call but they denied that they were blocking commuication to EVE Server but said they would look into it. They at yet not fixed the issue nor conntacted me about any further investigation into the problem. I do know I'm not the only one with this issue as I see plenty of Threads on the eve, Tiscali,Pipex,and Virgin Forums were others are having the excact same problem. I have also conntacted Eve Online support team about the problem so maybe Eve Online will conntact Tiscali about this problem as it concerns them aswell in that it is preventing there Customers (you and me) from accessing ther Server. I know this is a long message but I've tried to clarifiy the situation that has been happening to me Thanks
Kriptonik Beyond Divinity Inc	Posted - 2009.07.17 12:29:00 - [1036] I think this needs to be addressed as an obvious major issue. This seems to be working its way to a severity level rivaling the gate jump disconnect problem from three patches ago. I have had the problem starting right after the last major patch, and it has made playing this game hell ever since. I have a petition ongoing with CCP, and even after sending them detailed ping statistics, traceroutes and route plots, the best they can come up with is that my onboard graphics card drivers are out of date. Bullcrap. We need a fix for this ASAP.
Jenayin	Posted - 2009.07.17 12:53:00 - [1037] Angry Bump. Just lost connection for the fifth time in 40 minutes. 90%+ packet loss to 87.237.36.22
Dyu Ha	Posted - 2009.07.18 13:53:00 - [1038] Edited by: Dyu Ha on 18/07/2009 13:54:12 Same problem here. Funny thing is, when running two instances of eve (same box of course) they lose connection independently - my mining alt has just shown itself as disconnected to my hauling toon ;). Tztz... please ccp, look into this, it's getting tedious.
Dyu Ha	Posted - 2009.07.18 15:24:00 - [1039] Hrm... is this really a network issue? ccp log server says: 2009.07.18 14:55:40:096Closing connection to 87.237.38.200:26000: {'reasonCode': None, 'reason': u'Die Zugriffsstelle wurde geschlossen', 'exception': error(10053, 'Software caused connection abort', 'IOCompletionWsaGetOverlappedResult failed with error 10053 [...] 2009.07.18 14:55:40:123Unhandled exception in tasklet <TaskletExt object at 6814d58, abps=1001, ctxt='<NO CONTEXT>^<bound method ShipUI.ClickSpeedBtn of <form.ShipUI instance at (snip)>>'> [...] 2009.07.18 14:55:40:143In svc.gameui.OnDisconnect 2009.07.18 14:55:40:151Exefile SHUTDOWN connection lost That was just after warping to a belt - arriving there no asteorids showed up and the ship was unresponsive (checked that by trying to speed up). 30 sec. later the client restarted itself. So what does a techie read from that? What was first, hen (disconnect) or egg (software error closing connection on client side)? Btw, I don't believe in ping statistics to check on network troughput issues.
McChinface III	Posted - 2009.07.19 20:28:00 - [1040] I am having this issue now as well, I assumed it was my connection, but it seems it could be an issue with EVE itself? Very annoying.

TS Midnight	Posted - 2009.07.20 01:48:00 - [1041] Im getting the same problem. I played fine for a few days.. then started getting problems. It started right after a storm knocked the ISP out (and power for a good while) it took my ISP 2 days get get everything back up and running, but they did. It started out as every time i launched Eve my internet connection died completely. I could surf and play any other game without this happening. I fowarded the port on my router for the game and enabled DMZ. that seemed to fix my Eve crashing my internet atleast. NOW I can play for anywhere from 2-6 hours and then boom boom boom, I cant stay connected to Eve for more than a few seconds to do anything. O_o. I also get MASSIVE lag before disconnects. So BUMP, its not me, its Eve. Please hurry with a fix. I won't play much longer if I can't play as much as i want. Though I noticed I don't have this issue when i connect this machine directly to the modem. O_o
Kolatha	Posted - 2009.07.20 05:13:00 - [1042] I've changed the port the client uses to 3724 as per instructions here. It has mostly solved the issue, it still occurs but at intervals of hours rather than minutes. It may work for you and it may not, I hope it does for all of you with this problem. Just remember it is not the official port and support for additional issues may be limited. Hopefully if enough people change to this port 3724 CCP will sit up and notice, or at least give us some advice on how to track down where the problem exists if it really isn't their end. Although I strongly suspect that the issue actually exists on some chunk of the main backbone before it goes into CCP's provider's lines making it next to impossible for CCP to find and fix without some serious financial and political clout.
Dyu Ha	Posted - 2009.07.20 06:40:00 - [1043] That 3724 is one of the first ideas support always comes up with - linked to the idea of traffic shaping as far as I understood. I'm sorry to say that this didn't do any good in my case (regardless of machine or os used) so I went back to 26000 as it's the official port.
Ms Wolfie	Posted - 2009.07.20 08:24:00 - [1044] Originally by: TS Midnight Im getting the same problem. I played fine for a few days.. then started getting problems. It started right after a storm knocked the ISP out (and power for a good while) it took my ISP 2 days get get everything back up and running, but they did. It started out as every time i launched Eve my internet connection died completely. I could surf and play any other game without this happening. I fowarded the port on my router for the game and enabled DMZ. that seemed to fix my Eve crashing my internet atleast. NOW I can play for anywhere from 2-6 hours and then boom boom boom, I cant stay connected to Eve for more than a few seconds to do anything. O_o. I also get MASSIVE lag before disconnects. So BUMP, its not me, its Eve. Please hurry with a fix. I won't play much longer if I can't play as much as i want. Though I noticed I don't have this issue when i connect this machine directly to the modem. O_o This does not match socket closed issue. It's more likely a problem with your router.
shawzy007	Posted - 2009.07.20 09:17:00 - [1045] i have started experiencing same problems with both pc's connected to my router! ive even formatted them both but same socket was closed error all the time! Games been running flawlessly for months and all of a sudden major problems!
Netronix Amarr Imperial Academy	Posted - 2009.07.21 12:31:00 - [1046] ccp, any public suggestions on this?
Dyu Ha	Posted - 2009.07.21 16:20:00 - [1047] That's what I received: > Thank you for your bugreport - ID:82289 Title: Multiple Disconnects > We are already aware of this problem, and have added your bugreport to the existing issue in our defect tracking system. Well, it's in their tracking system for a while now, isn't it? Maybe it repeatedly fell prey to some internal load balancing ;). But ho, that's unfair. They'll get it right one day.
Kale Kold Caldari Deep Core Mining Inc.	Posted - 2009.07.21 18:23:00 - [1048] I've never had problems like this before. I have a 50Mb fibre connection so never get lag in anything but now i've started getting Socket Closed!!! ffs!!! CCP, sort it out, i nearly lost my scout!!! Criminal Record
Satch Boogie STK Scientific The Initiative.	Posted - 2009.07.21 20:02:00 - [1049] My socket was closed. Me and that socket are through. I'll never use that socket again.
Rytoft	Posted - 2009.07.21 20:45:00 - [1050] Sort it out CCP I keep getting this login problem where it eventually tells me the socket is closed. I've changed the socket to 3724 on my mac with no positive result. I have a mac and a pc connected to the same router, same problem on both machines, and my internet is fine, and my isp is not blocking ports.

Athen Kharn DEATHFUNK Atlas Alliance	Posted - 2009.07.21 21:01:00 - [1051] Edited by: Athen Kharn on 21/07/2009 21:02:58 I've started getting this problem in the last 3 weeks and it's been gradually getting worse. It only seems to happen around peak times though. For me it seems to be happening around 1900-2300 GMT It's really rubbish, the game is unplayable at these times. I'm using Vista on a high-spec machine. I'm on a wired DSL connection (8mb). I'm not using my connection for anything else. I'm with Nildram/Pipex (UK). Sort this out for the love of the baby jesus.
Perpello Astralite Technologies	Posted - 2009.07.21 21:36:00 - [1052] Another evening of login problems and being unable to play. Dunno if I should or . Nildram customer too.
Cypher V Minmatar Blackened Skies	Posted - 2009.07.22 03:52:00 - [1053] My ISP sucks, I lost a Vargur in a mission. WTB real internet. ---------------------------------------------- AHA! I new it. IT woz engl1sh afta orl!
Begall GoonFleet GoonSwarm	Posted - 2009.07.22 15:13:00 - [1054] Starting to get this now, every hour or so. ISP is Sky in the UK.
Dyu Ha	Posted - 2009.07.22 18:29:00 - [1055] Seems I have found a temporary solution to my socket losing problem: Socket holders. I forged them from a umts pcie card. Not so comfortable, but... indeed I do no longer experience any connection losses now, playing with eplus, a german mobile phone and umts service provider. It blocks tracing, so I can't tell what route my packets take now, but it works for my mac client as well as my windows clients. So it's traffic shaping after all? Not necessarily with our national isps but at some transfer point or however these connections between different carriers are called. Maybe I'll find some proxy out there with appropriate routing - umts is only umts after all. Fly safe!
Ms Wolfie	Posted - 2009.07.22 22:25:00 - [1056] Originally by: Dyu Ha Seems I have found a temporary solution to my socket losing problem: Socket holders. I forged them from a umts pcie card. Not so comfortable, but... indeed I do no longer experience any connection losses now, playing with eplus, a german mobile phone and umts service provider. It blocks tracing, so I can't tell what route my packets take now, but it works for my mac client as well as my windows clients. So it's traffic shaping after all? Not necessarily with our national isps but at some transfer point or however these connections between different carriers are called. Maybe I'll find some proxy out there with appropriate routing - umts is only umts after all. Fly safe! Could you explain how? And what are socket holders? (for us newbs) Google wasnt very helpfull
Black Leather	Posted - 2009.07.23 04:20:00 - [1057] Hi I've been having some issues with either freezes or simply losing connection. This solution may have already been posted (didn't read all thread). This normally happens when I'm running two accts in full screen and alt/tabbing between them and Firefox. What usually happens is that the monitor will go blank for a second or two and then pop back on as I alt/tab. But I will get dropped frequently enough that I'm ready to pack it in and play another game for a while. Especially considering that about three out of 5 times that I get dumped, one or both characters get reset to default :( So I did some sleuthing and found this little gem in my startup folder. BTDNA. Google it if you wish but there is not much good said about it. It ended up on my comp courtesy of CCP when downloading Apocrypha. What I believe had been happening is that as I alt/tabbed, DNA was initialized and proceeded to do it's thing causing a spike in the bandwidth usage causing EVE to drop out or time out. Since uninstalling DNA and cleaning the registry I have been, so far, problem free. Might be worth having a look into your start programs and see if you have it in there. In XP look in Start/Run. Type msconfig and click OK. Look in the start tab. Untick the box beside btdna. Or just go to Add/remove and see if it's there. It will be labeled simply DNA. Hope this helps some of you that are as frustrated as I was. BL
Dyu Ha	Posted - 2009.07.23 06:22:00 - [1058] Ok, what i referred to is something like this. The whole issue here reminds me of something a lot of AoC players went through maybe one year ago. At that time connection losses where quite common. In the end they were traced back to some transfer points between two high level isps, but I don't remember the details. Anyway I got around that problem by tunneling to an anonymizing proxy that happened to use an other route to the AoC servers. Pure luck, I'd say . Same thing now: eplus uses a different routing from t-com which is my isp for everything else but eve now. Fly save!
pietplaat Minmatar Black Thorne Corporation Black Thorne Alliance	Posted - 2009.07.23 07:57:00 - [1059] Joining socket closed club Always played normal, but 2 days ago it started. Think I shouldnt have moved to other corp and system Maby weird but when I think of it now, it happend smae time as I joined new corp...
Ms Wolfie	Posted - 2009.07.23 13:18:00 - [1060] Well I tried installing this (demo): http://www.artofping.com/pingfu-iris-http-tunneler.php And voilß! I can connect! So, shall we petition CCP to pay for our subscritions to this untill they figure out a way to fix the problem?

Dyu Ha	Posted - 2009.07.23 16:21:00 - [1061] Bah. Let's fleet up and mop up those buggers podding our tcp/ip packets... but uh, don't really know what gate they're camping at...
Rytoft	Posted - 2009.07.24 09:22:00 - [1062] Originally by: Athen Kharn Edited by: Athen Kharn on 21/07/2009 21:02:58 I've started getting this problem in the last 3 weeks and it's been gradually getting worse. It only seems to happen around peak times though. For me it seems to be happening around 1900-2300 GMT It's really rubbish, the game is unplayable at these times. The above post is the same experience as I'm getting. I also use Nildram as an isp It's not software related at the client side, as I have a pc and mac, both with the same crappy problem. If the problem isn't CCP, could it be traffic shaping from the isp? I'm using Vista on a high-spec machine. I'm on a wired DSL connection (8mb). I'm not using my connection for anything else. I'm with Nildram/Pipex (UK). Sort this out for the love of the baby jesus.
Rytoft	Posted - 2009.07.24 09:26:00 - [1063] Originally by: Athen Kharn Edited by: Athen Kharn on 21/07/2009 21:02:58 I've started getting this problem in the last 3 weeks and it's been gradually getting worse. It only seems to happen around peak times though. For me it seems to be happening around 1900-2300 GMT It's really rubbish, the game is unplayable at these times. The above post is the same experience as I'm getting. I also use Nildram as an isp It's not software related at the client side, as I have a pc and mac, both with the same crappy problem. If the problem isn't CCP, could it be traffic shaping from the isp? I'm using Vista on a high-spec machine. I'm on a wired DSL connection (8mb). I'm not using my connection for anything else. I'm with Nildram/Pipex (UK). Sort this out for the love of the baby jesus. Sounds exactly the same as my problem with the socket closed crap. I also use Nildram Its not a client side software issue either, as I have the same problem with the mac and pc. If its not CCP, then its traffic shaping, which Nildram deny
Dyu Ha	Posted - 2009.07.24 12:31:00 - [1064] Yeah, but 1. they can tell only for their own network infrastructure - there's no such thing as door-to-door service in "the internet", literally speaking. And 2. they might even tell the truth as far as Nilram itself is concerned. But what about the gateway to highlevel isps? We don't know and won't be able to get hands on good data - that's something CCP could (should, will, is propably right now trying to) do. The guys at CCP are the professionals - let's hope they do dedicate some of their efforts to our little problem, even if we are a small (but loud) minority
Monty Burms Minmatar Sebiestor tribe	Posted - 2009.07.25 06:13:00 - [1065] Edited by: Monty Burms on 25/07/2009 06:13:21 I've been having these problems on and off for about 3 months now. Something I tried recently was to turn off the igb server option in evehq program. I believe ther is a similar option in evemon and maybe eft. Since then which was 3 days ago I've had no socket closed problems. I've no idea if this is just luck or what it might be doing but it seems to be working and might be worth giving it a try.
Harry Rotter Minmatar Native Freshfood	Posted - 2009.07.25 07:08:00 - [1066] Im getting Socket closed after 5mins of logging in!!!! is there any way to fix this yet or hall i just put a long skill on and play sumink else!!!
Gerrit1971	Posted - 2009.07.25 08:19:00 - [1067] I had this problem for about 2 weeks. After I analyzed the log server I found the program turned in some sort of loop before it lets the socket fall. So I went to the setup screen and ticked resource Cache enabled, and now I am stable since 6 hours, what is a record..
Begall GoonFleet GoonSwarm	Posted - 2009.07.25 10:45:00 - [1068] By the by, this distinctly reminds me of a problem Nildram users had with WoW for over a year and a half. The problem was that a router which peered between Telia and Nildram was faulty, leading to what would appear to be lag. What was actually happening, however, was that packets going to the WoW servers were still getting through fine, but packets coming back to the user were getting held up and then released all at once. Once this problem started, it would get worse and worse until so many packets arrived at once that the WoW client was overwhelmed and disconnected. So yeah, I think this is an exact replica of that problem. Why? Well: - I logged on a jita alt this morning and had it happen 4 times in the space of 10 minutes. When it's happened on my main (in very empty 0.0 systems) it's been much rarer. - When it last happened (game stopped responding to commands) I had my drones out. Not wanting to lose them and not having anything to lose, I spammed recall for a bit and then waited before ctrl+q'ing. When I logged back in I had all my drones in my drone bay. - "Socket closed" is pretty clearly the clients way of coping with a flood of data packets that it can't deal with at once.
Harry Rotter Minmatar Native Freshfood	Posted - 2009.07.25 10:55:00 - [1069] Posted - 2009.07.25 08:19:00 - [1066] - QuoteReport -------------------------------------------------------------------------------- I had this problem for about 2 weeks. After I analyzed the log server I found the program turned in some sort of loop before it lets the socket fall. So I went to the setup screen and ticked resource Cache enabled, and now I am stable since 6 hours, what is a record.. Genius!!! seems stable up to now!! hour anyways
Gorthauran Amarr Throne of Tragedy	Posted - 2009.07.25 15:20:00 - [1070] After over 3 years in EVE I have had to cancel both my accounts because of this unresolved issue. There is just no way you can play like this, you don't even know the connection is lost till it's too late. Sad day in EVE when your biggest enemy is your connection.

Athen Kharn DEATHFUNK Atlas Alliance	Posted - 2009.07.26 18:33:00 - [1071] Originally by: Ms Wolfie Well I tried installing this (demo): http://www.artofping.com/pingfu-iris-http-tunneler.php And voilß! I can connect! So, shall we petition CCP to pay for our subscritions to this untill they figure out a way to fix the problem? Yep tunneling solved my problem too. It's not a solution I want to use long term though. CCP, can you PLEASE look into the routers between Nildram/Pipex and your server cluster. There must be some contacts you can use yo get this resolved. A guy a couple of posts up highlighted the probable cause of this issue with the packets being sent all at once.
Ms Wolfie	Posted - 2009.07.26 19:50:00 - [1072] Originally by: Athen Kharn Originally by: Ms Wolfie Well I tried installing this (demo): http://www.artofping.com/pingfu-iris-http-tunneler.php And voilß! I can connect! So, shall we petition CCP to pay for our subscritions to this untill they figure out a way to fix the problem? Yep tunneling solved my problem too. It's not a solution I want to use long term though. CCP, can you PLEASE look into the routers between Nildram/Pipex and your server cluster. There must be some contacts you can use yo get this resolved. A guy a couple of posts up highlighted the probable cause of this issue with the packets being sent all at once. Another option is using Your Freedom. A good description of how o set itup can be found here: http://www.eve-search.com/thread/547642/page/1#15 But yeah, these are temporary workarounds. If I understood CCP noCs networking DevBlog, CCP can influence the route our connections take (?).
Kolatha	Posted - 2009.07.27 12:44:00 - [1073] Originally by: Begall - When it last happened (game stopped responding to commands) I had my drones out. Not wanting to lose them and not having anything to lose, I spammed recall for a bit and then waited before ctrl+q'ing. When I logged back in I had all my drones in my drone bay. You've pretty much summarised exactly my experience with this issue. I can send commands, recall drones, start a warp to a celestial body, and even chat, but I don't get any server response back and eventually, the socket closed. It is not limited to Nildram or Tiscali users, it is pretty much a global issue. I am in Canberra, Australia, and know of quite a few others throughout Australia and a few outside Australia on various different ISPs who are suffering the same issue. I am betting the issue is on a primary router somewhere pretty close to, but upstream from CCPs London provider. In otherwords, it is outside of CCP's direct control and all they can do is apply pressure up the line to try to rectify the issue.
Dyu Ha	Posted - 2009.07.28 08:50:00 - [1074] knockknock Hello CCP, anybody in there? As this problem exists for half a year now... any kind of statement will be welcome; something like "we're all off, walking in stations" or "no priority, relevant for 0,1% of accounts only" would help (in deciding to drop my acconts for good).
Calm Breeze Gallente Gallente Mining and Manufacturing Inc Cloud 7 Nebulosa	Posted - 2009.07.28 11:17:00 - [1075] Edited by: Calm Breeze on 28/07/2009 11:18:09 One more signed in to this thread. My problems started only 2 days ago, same probs as everyone else on here is getting, but why should it only start with me 2 days ago, when nothing has changed on my computer? Humanity is acquiring all the right technology for all the wrong reasons. R. Buckminster Fuller (1895 - 1983)
Matunaga	Posted - 2009.07.28 11:28:00 - [1076] Maybe it's due to a growing player base? To much load for level3.net?
cocopox	Posted - 2009.07.29 07:32:00 - [1077] In responce to socket closing.I have been playing for just over a year now and just got this problem 4 days ago,24,07.09 to 29.07.09,It started every hour or so and just got worse from there,we went through everything right down to even the modem and cables and found nothing,system was fine,cables all good and modem working fine,what we did find was the isp was having problem and once they fixed there problem everything is now working fine,check with your isp to see if they are having problems or even with the exchange as it is not your computer or the game,hope this helps as it drove me nuts trying to find the problem.
Bodica Section XIII Tau Ceti Federation	Posted - 2009.07.29 14:25:00 - [1078] Got the same probleme here on all my account. I'm disconected but I still have the image of the game and I only that I'm disconnected because nothing loads... At first I though that it was when I'm on multi-account, then because of my connection but mumble still runs... then because I was afk a certain among of time... but ... even when I'm not afk got the problem any fix incoming ?
Kuentai Wrath of Fenris	Posted - 2009.07.29 15:00:00 - [1079] Edited by: Kuentai on 29/07/2009 15:05:25 I just reinstalled my operating system and now I get this problem, every couple of hours or so it quits and I get a socket closed error. Isp is bt. Don't know if the fact that I reinstalled windows and the problem 'started' is of interest. What is interesting to me is that I reinstalled windows to fix ventrilo, which kept running to 50% cpu and crashing. Now my eve is fubarred! Also when I get the socket closed error my ventrilo also cuts out. I'll have a snoop around.
Morphisat Hidden Agenda Deep Space Engineering	Posted - 2009.07.29 17:28:00 - [1080] And out of the blue, I am suddenly suffering Closed Socket errors, up to the point where I am even unable to play :(. Vista64 with nothing special going on....

Tzachitx	Posted - 2009.07.29 19:20:00 - [1081] Sort it out CCP, what are we paying monthly for if not the ability to access the servers when we want to play? From a company i've had nothing but a good experience with so far, MASSIVE disappointment in both development and customer service.
pirna mobil	Posted - 2009.07.29 20:57:00 - [1082] I've been getting random socket closed on all 3 accounts I have. It's totally gamebreaking as I'm never in safe space. I've been lucky so far but that will run out evetually I'm sure.
Morphisat Hidden Agenda Deep Space Engineering	Posted - 2009.07.30 15:52:00 - [1083] And as mysteriously as they appeared, the socket closed errors are now gone . Bad router somewhere along the way to the Eve server ?
Dyu Ha	Posted - 2009.07.30 19:02:00 - [1084] That's good for you, sir. I too hoped the best but hey ;). At least I get roughly through 2.5 ice mining rotations before my client closes on me... nothing else to be done with the client as your most dangerous opponent.
Dyu Ha	Posted - 2009.08.01 08:27:00 - [1085] Hm. Last evening I tried and logged network traffic to get a glimpse of what is behind this strange client behaviour. Fortunately i didn't have to wait very long till the problem arouse again ;). These are the last two packages my cocoaPacketAnalyzer showed before the client became unresponsive: Id = 1042 Source = 87.237.38.200 Destination = 192.168.2.104 Captured Length = 178 Packet Length = 178 Protocol = TCP Information = 26000 -> 49639 ([ACK, PUSH], Seq=78424510, Ack=3910588283, Win=64528) Date Received = 2009-07-31 19:04:06 +0200 Time Delta = 540.8911139965057 Id = 1043 Source = 192.168.2.104 Destination = 87.237.38.200 Captured Length = 54 Packet Length = 54 Protocol = TCP Information = 49639 -> 26000 ([ACK], Seq=3910588283, Ack=78424634, Win=65535) Date Received = 2009-07-31 19:04:06 +0200 Time Delta = 540.8911759853363 That's pretty much the same pattern most of the earlyer transmissions look like. After this there's a pause of about 2 min before the client tries to connect to tranquility. Maybe that's simply the moment when I tried to start the survey scanner, thereby realizing the ship had went dead. The result simply is this: Id = 1127 Source = 192.168.2.104 Destination = 87.237.38.200 Captured Length = 170 Packet Length = 170 Protocol = TCP Information = 49639 -> 26000 ([ACK, PUSH], Seq=3910588283, Ack=78424798, Win=65535) Date Received = 2009-07-31 19:06:47 +0200 Time Delta = 701.8676419258118 repeating a few times but there's no reaction of tranquility. After a while I tried to log off which seemed to work as normal this time, but the network protocol shows neither 87.237.38.200 nor 87.248.216.17 answering in this process. So, what does a network geek make from this?
Corozan Aspinall	Posted - 2009.08.01 11:19:00 - [1086] I am getting disconnected ~5-10 times every 12 hrs now. It does not seem to be related to server load or peak flow/logins either. I tried a traceroute over half an hour or so and found that the pings never really exceeded 140ms (worst) and averaged at 50-70ms most of the time. For some inexplicable reason every now and then, measured in minutes not hours, irrespective of network load, the socket is closed and I am disconncted from the Tranq. server. Its possible I have a routing issue on my wan or that my wifi is playing up, but frankly, I have no other network issues in other games I play so I am suggested, without hard evidence of course, that it is CCP side. I'm in the UK so its the London (?) server I am guessing? I am only 8 hops from the server and 6 of those are my own isp WAN (Virgin media). It is causing serious issues with gameplay as I am loathe to go into 0.0 or engage in pvp knowing I can lag and, due to the design of the current network/connection lost protocol, the ui won't notify me I have lagged out for up to a minute. I can't demand you fix it, as I don't understand it, but could you please consider it an ongoing issue? You are welcome to look at my connection record over the last 56 hrs or so and you will see plenty of dropped connections and lost sockets. :(
ptach	Posted - 2009.08.01 17:16:00 - [1087] same problem here, SOCKET CLOSED after a while, sometimes nothing at all and sometimes I can even see how much players are ingame already. now and then this Error message : Connection Timeout - The client did not initiate the secure-handshake within a reasonable amount of time Logged out yesterday evening after a mission, since weeks no problems except three discos. Today since morning no connection at all. Ping Plotter shows me its anoying and its not my ISP
Saartje Sarel	Posted - 2009.08.02 09:28:00 - [1088] When I have been getting cut off today I have noticed it says x# of people are in the queue to reconnect. Usually double figures. So either that's something I never noticed before or the server is cutting people off en-masse and then they are all trying to reconnect instantly? Its getting ridiculous now btw. 2-3 times an hour.
Borga ElPlaya	Posted - 2009.08.02 16:38:00 - [1089] This started for me yesterday evening. The night before it had been a bit ugly, but now it's unplayable. I disconnect constantly, when I'm even able to connect. The problem is happening for me at 134.222.109.115, which appears to be owned by EuroRings in the Netherlands. I am getting pretty significant packet loss at this hop. I am able to connect by using PingFu Iris, but really, I'm not paying more money to fix a problem that is not of my doing. I guess I'll send a useless petition to CCP and see where that gets me.
Dyu Ha	Posted - 2009.08.02 17:21:00 - [1090] Edited by: Dyu Ha on 02/08/2009 17:22:07 ;9 - wanna have the preformatted standard answer in advance? I tried wireshark today on my windows client. It looks exactly as it's with my mac os client: all is well till some moment tranquility becomes unresponsive. The client resends it's packets up to 10 times, then it stalls and restarts (or shows socket closed). Btw - why is the header checksum of all packets sent by the client set to 0x000? 192.168.2.13387.237.38.200TCP49238 > quake [ACK] Seq=1649 Ack=27681 Win=64280 Len=0 192.168.2.13387.237.38.200TCP49238 > quake [PSH, ACK] Seq=1649 Ack=27681 Win=64280 Len=124 649650.534240192.168.2.13387.237.38.200TCP[TCP Retransmission] 49238 > quake [PSH, ACK] Seq=1649 Ack=27681 Win=64280 Len=124 [repeating 8x] 192.168.2.13387.237.38.200TCP49238 > quake [RST, ACK] Seq=1773 Ack=27681 Win=0 Len=0 (Client restarts)

Priestes Tachyon	Posted - 2009.08.02 20:46:00 - [1091] Im getting diconnected as well. the client become irresposible for like 2-3 minutes and then socket closed there is an issue that need to be looked at.
Riddick Richard Bannable Offense. Minor Threat.	Posted - 2009.08.03 13:56:00 - [1092] Was fine for a while, but now it keeps happening again.. cant even get into eveonline web site when it's happening FIX THIS
Sidious Spartan Caldari Ever Flow Atlas Alliance	Posted - 2009.08.03 17:23:00 - [1093] Greetings, To start, I feel a lot better now knowing that people in the game are having the same frocking issues and I am not crazy. Since Friday evening I am having this weird bug/lag/delay while playing, please allow me to explain. To start in a middle of ratting/plexing/warping/ what ever, suddenly the connections dies, not as in discconect nor socket closed, (altho i have been getting them), but as in all my input commands are not registering. for example, drones wont listen to me, mods wont shutdown or activate, I cant activate gates nor dock, my client just sits there while my ship takes aggro and dps, other players jumps thru the gate and warp off, when locking targets the crosshairs stays locking, when I do jump thru a gate, and land on the other side, I appear on warp. What I did notice from all of this after reinstalling the client en several occasions and ruling out firewall/ ISP connection problems, I notice a node 2 hops before the actual eve cluster that dropped connection for about 2 minutes. This is the packet exchange node " ae-25-52.car5.London1.Level3.net [4.69.139.102]". After the connection return to normal I did log but the problem was still there but not as bad, at least I could shoot stuff. Today after DT everything seems normal with random periods of inactivity. Well ill continue to troubleshoot as soon as I get home in like 7 hours. Greetings and Salutations Greetings and Salutations
Baron Deathicon	Posted - 2009.08.03 21:02:00 - [1094] Yep, getting same problem here. I'm new to the game, and I've got this issue since I subscribed a week ago. Needless to say, even thought its a great game, the network service is awful. Now reading through this thread, learned its been happening since half a year now. Too bad it looked like a nice entertainment place to spend money.
Riddick Richard Bannable Offense. Minor Threat.	Posted - 2009.08.04 12:20:00 - [1095] Worked fine from 14 eve time till next dt, and now againg after dt i'm crashing every 5-10min "socket was closed" And yet again after crash i can enter every other web page than eveonline.com. Ppl all over the world are getting same issue, everyone got ****ty isp?
Sidious Spartan Caldari Ever Flow	Posted - 2009.08.04 12:31:00 - [1096] Hello, Using this http-proxy thing seems to have temp fix the problem, but I had to pay 5 bucks to get the bandwidth upgrade, but after almost 5 hours with 4 accounts logged, no disconnect and the client seems to be stable displaying things and accepting my input but in WH the problem resurface, so I guess is not my isp, but CCP network especially packet exchange side. Please CCP investigate. Greetings and Salutations
Arec Bardwin	Posted - 2009.08.04 14:37:00 - [1097] Originally by: Rid*** Richard* Worked fine from 14 eve time till next dt, and now againg after dt i'm crashing every 5-10min "socket was closed" And yet again after crash i can enter every other web page than eveonline.com. I get this as well.
Corozan Aspinall	Posted - 2009.08.04 16:11:00 - [1098] Growing increasingly frustrated and fed up with the apparent unreliability of the tranquility server. When I am not lagging out, but not being notified of it for mins before ui shutdown seemingly at random, or getting 'socket closed' and ui shutdown at random but frequent intervals, I am getting crap like this when I try to log back in: http://img12.imageshack.us/img12/6213/fedup.jpg I appreciate pew pew and internet spaceships is a titanic waste of time, but equally every time I get cut off not only do I lose my fleet status, my friends etc. but I have to wait 5 mins while the damn server tries to warp me to last known location. Eats hours out of an evenings play and does my ferkin nut. Is anyone at CCP even going to acknowledge the issue of mass remote disconnection of players? Its pretty obviously a bug in the network code thats causing sockets to close/fall over in multiples, no? Can we get some kind of official statement re: what is being done about it?
Dyu Ha	Posted - 2009.08.04 18:06:00 - [1099] Originally by: Corozan Aspinall Can we get some kind of official statement re: what is being done about it? this.
Sidious Spartan Caldari Ever Flow	Posted - 2009.08.04 18:06:00 - [1100] Hello, I am having the same issue and it appears that some other players are havinf the same issue. I temporarly fix the issu with http-proxy wich is free, but in a WH i keep getting the same problem. I cloack and the mods seems offf but i am lcoack but then i cant decloack alone cause the mod bug say its active but it wont shutdown. Try it untill CCP fixes the damm thing. I think the problem is CCP ISP network related issues since i am using ping plotter to monitor eve route and yesterday packet exchange change the route to eve cluste. Well thats it for now folks. Greetings and Salutations

Celilmandir	Posted - 2009.08.04 18:13:00 - [1101] Edited by: Celilmandir on 04/08/2009 18:13:57 I am having this same problem as well. Most of the time i'm running 2 accounts at once on the same computer and often, very often, i get the 'Socked was closed' just on ONE account (and about 95% of the time, it's the same account again and again that crashes), the other keeps running fine as if nothing happened. Although i don't get a delay when trying to relog, i can get back in right away, but it is very, very annoying, especially when it takes 2-3-4minutes before the game actually shuts down.
Dyu Ha	Posted - 2009.08.04 18:23:00 - [1102] Guess ccp's sniping for msg nr 1111 to give us some enlightenment
swordmaster125 Caldari HelpMyMissioners	Posted - 2009.08.04 18:23:00 - [1103] yep, same problem as above me... no login delay, but just arbitrarily drops, GMs have told me a fix is being worked on or something.... but some CCP presence on a thread like this would be swell.
Corozan Aspinall	Posted - 2009.08.04 19:08:00 - [1104] every 20 mins now.
Sylar McIntyr Caldari Konstrukteure der Zukunft Ev0ke	Posted - 2009.08.05 18:01:00 - [1105] Problem still there. Enabled Ressource chace wich add like 20 secs between the disconnects but the game is still unplayable ________________________________________________ Making space dangerous again !
Tomba	Posted - 2009.08.05 18:38:00 - [1106] Pretty sure I'm getting the same thing. Used to see 'Socket Closed'. Did a client re-install and now it just crashes me to desktop. It's getting worse (more frequent/sooner after login) but does seem at its worst around 7.30pm BST. Would appreciate some updates/acknowledgment from CCP (sorry if I missed any!). Better still a fix of course! Many thanks Tomba!
Sekaran	Posted - 2009.08.06 02:23:00 - [1107] I am also having the same problem. Been a week now and I haven't heard anything from CCP. So going off the fact it takes CCP a week to respond to my petitions, I am going to predict this issue will be fixed this time next month if at all.
Arec Bardwin	Posted - 2009.08.06 05:38:00 - [1108] Edited by: Arec Bardwin on 06/08/2009 05:39:01 Originally by: Dyu Ha Guess ccp's sniping for msg nr 1111 to give us some enlightenment Dude, how awesome would that be!!!
Nerakus	Posted - 2009.08.06 18:25:00 - [1109] Hey All - Well, I made a long move about two months ago, from Massachusetts to Ohio. In Mass, EVE worked fine for me. Once I moved to Ohio, though, I started having the same issue everyone here is. As you all know, this quickly becomes maddening. At best, I'd get two hours of game play before the "Socket Closed". More often, it was every 20-25 minutes. Last night, I was talking to a corp mate about the issue, and he works at a college in Canada doing IT work. He offered two suggestions. One of them worked - WOOHOO! I was able to play over 3 hours today, and had to quit to attend to, you know, life. I'm going to list both of these tips in hopes that one or the other helps you guys out. 1) Click the "Start" icon. 2) Type in, "CMD" in the "Start Search" bar. 3) Right click the CMD icon and left click, "Run As Administrator". 4) Type in the following just as you see it here: netsh winsock reset 5) Hit enter. 6) Type the word "exit" (minus the quotation marks)and hit enter. 7) Restart the computer and test. Now, the one that worked for me: 1) Click the "Start" icon. 2) Type in, "CMD" in the "Start Search" bar. 3) Right click the CMD icon and left click, "Run As Administrator". 4) Type in the following just as you see it here: netsh int ip reset 5) Hit enter. 6) Type the word "exit" (minus the quotation marks) and hit enter. 7) Restart the computer and test. Note: Both of these sets of instructions are applicable to Vista. I know they have them for XP, but I didn't list them because I don't know them. A Google search of the command prompts should list results you can use. I don't think you should have any problems or repercussions from doing either of these, as I didn't. Really hope this helps you guys out! Good luck!
Dyu Ha	Posted - 2009.08.06 22:02:00 - [1110] Edited by: Dyu Ha on 06/08/2009 22:04:01 Originally by: Nerakus I don't think you should have any problems or repercussions from doing either of these, as I didn't. Really hope this helps you guys out! Good luck! Kudos - sorry to say that it didn't help with my windows client (xp32 or vista64). And as my mac client shows the same behaviour it would have been kind of a surprise to me had it worked. Hope you guys out there have more luck with it.

innot Minmatar Gulliver Corp Prismatic Refraction	Posted - 2009.08.07 10:56:00 - [1111] Http tunnel is a temporary fix till you can find a permanent solution btw.
swordmaster125 Caldari HelpMyMissioners	Posted - 2009.08.07 18:11:00 - [1112] Confirming that sockets are still closing and making my favorite mmo unplayable . any other fixes in the 37 pages of glory? I cant be arsed personally to read through it all... gonna give the command promp thing a try in a couple minutes. Please resize your signature to the maximum allowed of 400 x 120 pixels. Zymurgist
Priestes Tachyon	Posted - 2009.08.08 18:09:00 - [1113] it seem that using ExeFile in /bin folder as fixed disconnection issue at least for me. however there is serveral error message in the window prompt.
Jagd Wolf	Posted - 2009.08.09 21:14:00 - [1114] This just started happening to me today, never experienced it before until then, i havent changed any settings so i have no idea why its started happening. I tried a few of the fixes but nothing seems to work, i can last only 1-2 minutes ingame before it kicks me
Matunaga	Posted - 2009.08.09 21:40:00 - [1115] Hey ccp - grow some balls and tell us the truth. And let us help you: I guess most of the guys/girls here would be willing to run whatever test client you can come up with to provide reliable data for your bugtracking. You have a dedicated customer base, use it. And try to remember we're not here to beg for information. You owe it to us, you know?
Sollana Amarr Red Cross Mercenaries Einherjar Alliance	Posted - 2009.08.09 22:12:00 - [1116] MY issues seem to be the sockets closing but then reopening a fewseconds laters so the game then reconnects and im in warp after jumping througha gate as if i crtl-q. problem with this is its lags badly when reloadinging after a gate jump to the point i have had time to get a cup of tea and comeback to the PC. I have lost ships due to being killed by navy for bad sec, when 6 months ago an omen with 3 warp cors stabs II and 2 inertial stabs II would have been plenty.
Miagi Sans Amarr PURgE-Corp The Chamber of Commerce	Posted - 2009.08.11 03:18:00 - [1117] it is running rampant on me today.....every 5-10 minutes.... the game is unplayable atm.
Kalipatchia	Posted - 2009.08.11 17:15:00 - [1118] Tranquility will be offline for an extended downtime on Wednesday, August 12th, 2009 in order to upgrade the database to SQL Server 2008. Downtime will begin at 08.30 GMT and will be completed by 12.00 GMT. Maybe that is the reason?
Vanou	Posted - 2009.08.11 18:50:00 - [1119] Same here, dropped 3 times today so far. This is getting old.
Gunzak Sieben	Posted - 2009.08.11 22:54:00 - [1120] Droped 7 times this morning from 8am pst to 11:30am pst. Gave it a few hours and tried again and droped in under 5 minutes after logging in. Game is currently unplayable. This all started Sunday so not sure what they did to fubar it then.

Leocadminone	Posted - 2009.08.11 23:11:00 - [1121] My entire household has been seeing a ton of disconnects today, quite a few the last week. This is NOT an issue with our connection, those of us playing Everquest at the time are seeing NO disconnection issues. I suspect that there is a connection between this issue being so ttoally excessively bad and the "server had to wait 15 minutes due to a cluster that didn't boot" thing this weekend. As opposed to the long-time ongoing been happening for as long as I've played the game random disconnects about once a day on average.
Pia Ona	Posted - 2009.08.12 01:12:00 - [1122] thank god i can reconnect to lost probes after DC. if not... full space would be full of them. socket closed 3 times in 1 hour. i think it's time to sleep and CCP fixes this game.
Marnan Tarmikos Minmatar	Posted - 2009.08.12 01:19:00 - [1123] I was having this issue, but I removed my router running dd-wrt and poof problem solved. I'm on AT&T Uverse so I have another router but was using my Netgear one so I could have WOL. Needless to say my Netgear router is off until I figure out what changed between the AT&T 2Wire router and my Netgear router.
sen ichi	Posted - 2009.08.12 23:54:00 - [1124] Right now " Connection Lost and Socket Closed Error " 3 Times within 10 Minutes! After Client restart its saying Status Unknown. I cant even connect to EVE site at the moment. But internet WORKS fine. All sites work and im in TS talking! When i start client again it says 35k people online. It was a pain in the ass to reply here 5 times timed out before i could reply. Its definetly between me and eve only. It happens mostly from 1.a.m. maybe on purpose to make me go sleep so the other part of the world can play? FIX IT PLS Its not my provider but YOU
Equinox WhiteWolf Minmatar	Posted - 2009.08.13 00:42:00 - [1125] I received the socket closed message for the first time ever last night. When I first logged in everything was fine, then it started to lag, traveling proved difficult due to severe lag at all stargates. Then I docked, went to undock and got the socket closed message after a few minutes of staring at a blank screen. Logged back in, went to undock, socket closed. Logged back in, socket closed. Logged back in eve crashed, restarted and eve couldn't find server. I started up my laptop and watched, a few times when eve was giving me the socket closed message, it actually took out my internet connect for both computers. The second eve closed, my connection came back. I know for a fact it wasn't my internet connection doing this. I logged in on my laptop to eve, and it worked fine. Nothing has changed on my desktop in the past month so whatever the H*ll's going on it's ccp's problem, NOT MINE! Been playing for over 2 years now and have never had this problem. It made it completely unplayable last night. Judging by the length of topic IÆm guessing it is still a problem and so far being ignored by ccp. Would love to play the game again, but it isn't looking good right now. Wolf
Kornel Minmatar Alfa Corporation	Posted - 2009.08.13 11:04:00 - [1126] Living with it few months already. I can disconnect anytime. Not on high load or jumps only. It can allow to play full day and next day drop you every 10 minutes. Interesting thing. Disconection messages same, except last message, with server shutdown for DT.
Samantha De'Brault Caldari Caldari Provisions	Posted - 2009.08.14 22:42:00 - [1127] I've been getting the same problem now. Only once or twice so far though. Looks like its starting to stable out.
Matunaga	Posted - 2009.08.15 08:38:00 - [1128] Yes, pretty stable here too. Disconnecting every 15-20 min for about one month now.
Sekaran	Posted - 2009.08.15 14:19:00 - [1129] It appears to be getting worse for me. I am getting these disconnections constantly on multiple computers windows and Mac and on different internet connections with different ISP. This is most definitely CCP's problem. But what do that care, we are all still paying em.
Matunaga	Posted - 2009.08.16 13:02:00 - [1130] Edited by: Matunaga on 16/08/2009 13:04:25 Originally by: Sekaran But what do that care, we are all still paying em. Yeah... this thread became an epic wall of text but ccp does not seem to be overly concerned about all that. It's some days now since some official statement was made. Like most others here I did my logging and bug-reporting as I love this game. But as I can not even mine without frequently having someone scooping up my drones this game became pointless weeks ago. The more so, as ccp does not come up with some explanation let alone a timeframe. It took me a while to realize this , but now I simply cancelled my accounts. Maybe it's fixed within the next month. Anyway, I'll be back as soon as they get it right.

ChaseTheLasers	Posted - 2009.08.17 01:19:00 - [1131] Ironic that I posted earlier on in the thread about a corp mate having this happen to them, little did I know I was about to be hit. I changed ISP from cable Virgin Media (billing issues, throttling) to O2 and I've started to hit these socket closed messages. At first I thought it was a connection issue between me and the exchange, until I started to notice something....me and a corp mate were relogging at exactly the same time. Turns out he is also on O2. So we exchange MSN, when one of us gets DC'ed we message each other. It happens with us to almost the second sometimes...Socket Closed and a relog. Oh, and he's the other side of the country, so not on the same DSL exchange or anything. Then I wondered if our CEO was still having issues....yep. He's got my mobile number so we started to ring each other....guess what? All around the same time. So that's 3 of us, on 2 different ISPs, all getting DC'ed with 'socket closed' errors very close to each other.... We also seem to get dropped from eve voice occasionally around these periods, which has led to us talking to ourselves for a while. Is port 3724 still open on the main Eve server or is it limited to 26000? If not I'm going to try changing ports soon to see if that helps at all.
Zharah	Posted - 2009.08.18 23:50:00 - [1132] I'll add my name to the list of those suffering from this for the last several months. It seems to get me when docking or sitting around mining. Something that someone mentioned earlier about 'idle focus' gave me an idea; I orbited a roid while mining instead of sitting still. I was able to stay connected for nearly three hours instead of getting d/c'd and 'Socket Closed' msg every 5 min
Jackaemo	Posted - 2009.08.19 04:44:00 - [1133] Hey everybody, tack one more to this very long list. I have noticed also that as long as you keep moving the disconnects are not as frequent but still too frequent enough. Blah this sucks.
ChaseTheLasers	Posted - 2009.08.19 13:16:00 - [1134] After a bit more testing, I can say that I am getting disconnected every night at 1:10AM (GMT) / 00:10 Eve time. This is the EXACT same time every night, to the second pretty much. Can anyone else who is on at around this time check to see if it happens to them too please?
Matunaga	Posted - 2009.08.19 20:49:00 - [1135] Originally by: ChaseTheLasers After a bit more testing, I can say that I am getting disconnected every night at 1:10AM (GMT) / 00:10 Eve time. This is the EXACT same time every night, to the second pretty much. Can anyone else who is on at around this time check to see if it happens to them too please? Looks like your ISP's daily resetting your connection.
Dakkonfire Gallente Dark Singularity	Posted - 2009.08.20 03:44:00 - [1136] Add another one to the ever so long list... I was in Isaziwa, getting disconnected every 5-20 mins. I honestly can't risk doing anything else than High Sec. If this continues on, I'll have to continue on to a new MMO sadly...... and I just got back. --- --- http://www.freedom-technologies.org/forum/index.php
Lurd	Posted - 2009.08.20 14:56:00 - [1137] Add my name too, this has been happening for weeks or even months. Purchased a new router, shouted at my ISp, but they tell me there is nothing wrong with their service. Be nice & talk to us about it please
Ms Linne The Scope	Posted - 2009.08.20 15:34:00 - [1138] paaaaaatch
Gho Higyidr Black Serpent Technologies Atropos.	Posted - 2009.08.20 16:54:00 - [1139] I have issues with Socket closed errors especially when I run more than one client. Regardless of yelling at the ISP it's not their issue. Haven't been able to tell exactly what causes it but if I let the game sit, and not get played when logged in for more than 10 minutes or so I DC and get the Socket Closed, error.
Matunaga	Posted - 2009.08.20 21:46:00 - [1140] Hum - I'm online now for about 2h without disconnects on my macbook. "Normally" these happen every 7 to 15min. This looks promising... ad if it's fixed for me with this patch, I'd call this the main feature of 1.5 ;).

Keltanae	Posted - 2009.08.22 03:37:00 - [1141] Edited by: Keltanae on 22/08/2009 03:39:12 Okay seriously CCP, this should have been addressed in the patch. Having the same thing happening over and over again ever since 1.3 patch. Its not my connection, I want it fixed, tired of losing drones in missions everytime I see socket closed, getting interrupted while I'm moon probing and traveling.
Sekaran	Posted - 2009.08.22 07:19:00 - [1142] This is getting beyond a joke. The patch didn't fix this issue. Well looks like its time to unsubscribe as this game is unplayable. I will be back when/if they fix this BS.
Mafejeo	Posted - 2009.08.22 19:16:00 - [1143] /sign I've been having the same problem along with other corp members with "Socket Closed" since the last patch. Didn't have any issues with this before the patch.
Wulfstar 1	Posted - 2009.08.22 23:20:00 - [1144] HI For thoes of you that are getting socket close I have found an easy fix to it that works for me just open the help channel ingame and leave it open for the first time in two years I was able to stay log in eve all day with out getting socket close even if i sit idal for over an hr. so this is realy telling me that ccp has done soemthing to the game and has nothing to do with my internet provider and anything on my end at all and they realy need to stop saying to use to check with are provider or are internet conections and start looking at what they secure up and fix it they should not be asking us for help if they whant help from us on what they missed up on then they should start paying us money becosue we are are doing there work for them. I hope this will help other untail they fix what is wrong.
Dakkonfire Gallente Dark Singularity	Posted - 2009.08.23 01:49:00 - [1145] It's really weird for me at times... I'm pretty sure it's something to do with the game. The game disconnects, and my entire net shuts down on my PC. I'd initially think that was something with my PC. But it's been happening after specific actions. The second after I clicked to dock, the second after I bought a shuttle, and so on. I knew it was right after, as I was having a convo with my corp mates. This hasn't happened with any other MMO or program, so I'm pretty confused. --- --- http://www.freedom-technologies.org/forum/index.php
Nepech Al'akir Amarr The Collective Against ALL Authorities	Posted - 2009.08.23 08:49:00 - [1146] Originally by: Dakkonfire It's really weird for me at times... I'm pretty sure it's something to do with the game. The game disconnects, and my entire net shuts down on my PC. I'd initially think that was something with my PC. But it's been happening after specific actions. The second after I clicked to dock, the second after I bought a shuttle, and so on. I knew it was right after, as I was having a convo with my corp mates. This hasn't happened with any other MMO or program, so I'm pretty confused. Started getting these problems again right after the patch
Matunaga	Posted - 2009.08.23 20:50:00 - [1147] I finally seem to have solved the problem for my mac as well as my windows clients by exchanging my router (downgraded from a speedport w700v to a speedport w502v). As there were no eve related problems with the w700v before I'd say some network coding was changed as part of the "need for speed" initiative and side effects of these changes now sum up with all the little glitches client-, router- and isp-side to an other kind of butterfly effect ;).
Dakkonfire Gallente Dark Singularity	Posted - 2009.08.24 03:49:00 - [1148] Originally by: Wulfstar 1 HI For thoes of you that are getting socket close I have found an easy fix to it that works for me just open the help channel ingame and leave it open for the first time in two years I was able to stay log in eve all day with out getting socket close even if i sit idal for over an hr. so this is realy telling me that ccp has done soemthing to the game and has nothing to do with my internet provider and anything on my end at all and they realy need to stop saying to use to check with are provider or are internet conections and start looking at what they secure up and fix it they should not be asking us for help if they whant help from us on what they missed up on then they should start paying us money becosue we are are doing there work for them. I hope this will help other untail they fix what is wrong. This didn't work by the way. I was hoping it might do something :(. --- --- http://www.freedom-technologies.org/forum/index.php
ikantika	Posted - 2009.08.24 15:02:00 - [1149] I have the same problem as everyone else. Get DC:ed after approx 1 min.. sometimes even after a few seconds! Got the problem for the first time last night, and have not had any problems at all before, and have done no changes in settings or connection! And i can confirm that the "help chanel fix" does not work... unfortunaly :D
Operator008	Posted - 2009.08.25 02:37:00 - [1150] Hey guys, I need a little...LOT of help. This is a long story, but over 3 different tech support remote assists, of 2 hours each, no one could solve this problem. HP, ASUS, and MICROSOFT (all PAID 59.99, because the free versions couldnt solve them either) So here I go, I bought a Compaq 2 days ago (I know I know, **ty system, but I just wanted to run EvE and BF2)and installed EvE and Battlefield 2 (Project Reality mod=awsome). Internet worked PERFECT. Could Surf, download, whatever. BUT, when I tried to log into EvE or BF2 account server, it was the same old error over and over. The server has refused the connection for BF2, or the much longer one that ends in "Odds are that your internet connection is not establishe....blah blah." from EvE. I spent 59.99 and 2 hours with remote assistance with HP. It had been a long day, and before I had paid HP, there free remote assistance with a level 1 technician lasted 4 hours. I returned that hideous creation of Satan back from whence it was born.... Brandsmart.... So I buy a significantly more expensive ASUS. Low and behold, SAME ING PROBLEM. At this point a ing flip and call both ASUS, AND MICROSOFT TECH SUPPORT. Both upgraded to level 2 technicians and still, NO ONE CAN FIX IT! At this point, you might be saying its my ISP. Well, I have an unusual ISP. I live in a modern apt with free high speed internet. Skynap, I figured out from asking questions. I called and asked them if they had similar problems with other people. They said I was the first. And the plot will thicken further. My HP Laptop (which I gave to HP to repair some wate damage 3 days ago...its why I bought the pc, cause it would take 30 days for the laptop to get back and I need to be able to type for the fall semester) is able to run the game and connect PERFECTLY to both eve and bf2 account servers! I think I'm losing my mind... Here is a list of ** the technicians f'ed with: Turned off all firewalls, deleted norton, turned internet security OFF, turned User Account Recognition off, updated all drivers/patched/uninstalled/reinstalled/REFORMATTED THE ENTIRE PC TWICE ON EACH ONE/f'ed with the tcp/ip settings/a plethora of other random crap. I am plugged into the WALL now, no router involved. My laptop that ran both games uses the SAME OS (Vista Home Premium). I have conducted pings and traceroutes and sent them to my ISP representative who shares my dislike for Vista (and is NOT F'ING HINDU LIKE ALL OF MY OTHER PAID TECHNICIANS!...I mean, wtf, outsource much?) Below is a copy of that email. Below are two pings and 2 traceroutes to the game server (and google). So what does this mean? Here are two traceroutes to the game server Results from: /usr/sbin/traceroute 87.237.38.200: traceroute to 87.237.38.200 (87.237.38.200), 30 hops max, 38 byte packets 1 POD-C-CYH-VL4.GW.CMU.NET (128.2.4.48) 0.291 ms 0.227 ms 0.216 ms 2 CORE0-POD-C-CYH.GW.CMU.NET (128.2.0.186) 0.331 ms 0.277 ms 0.266 ms 3 POD-I-CYH-VL986.GW.CMU.NET (128.2.0.250) 0.374 ms 0.298 ms 0.296 ms 4 * * * 5 minithan-bar-transitrail-10ge-0-1-0-0-203.3rox.net (192.88.115.26) 1.032 ms 0.714 ms 0.629 ms 6 te2-1--577.tr01-asbnva01.transitrail.net (137.164.131.193) 7.377 ms 7.230 ms 7.242 ms 7 ahbn-s1-rou-1001.US.eurorings.net (206.223.115.182) 7.686 ms 7.728 ms 7.445 ms 8 ahbn-s1-rou-1041.US.eurorings.net (134.222.226.58) 7.542 ms 7.839 ms 7.559 ms MPLS Label=301760 CoS=5 TTL=1 S=0 9 nyk-s1-rou-1021.US.eurorings.net (134.222.228.9) 12.699 ms 12.855 ms 12.749 ms MPLS Label=302816 CoS=5 TTL=1 S=0 10 nyk-s2-rou-1021.US.eurorings.net (134.222.226.14) 23.563 ms 23.746 ms 23.493 ms MPLS Label=302560 CoS=5 TTL=1 S=0 11 ldn-s2-rou-1021.UK.eurorings.net (134.222.226.154) 91.481 ms 91.268 ms 91.487 ms MPLS Label=107776 CoS=5 TTL=1 S=0 12 ldn-s2-rou-1003.UK.eurorings.net (134.222.231.226) 92.975 ms 91.615 ms 91.254 ms

Operator008	Posted - 2009.08.25 02:39:00 - [1151] 13 134.222.109.115 (134.222.109.115) 82.921 ms 82.753 ms 82.973 ms 14 87.237.36.22 (87.237.36.22) 84.396 ms 84.176 ms 84.154 ms 15 * * * 16 * * * 17 * * * 18 * * * 19 * * * 20 * * * 21 * * * 22 * * * 23 * * * 24 * * * 25 * * * 26 * * * Error! Timed out while processing: /usr/sbin/traceroute 87.237.38.200. Results from: /usr/sbin/traceroute 87.237.38.200: traceroute to 87.237.38.200 (87.237.38.200), 30 hops max, 38 byte packets 1 POD-C-CYH-VL4.GW.CMU.NET (128.2.4.48) 0.304 ms 0.238 ms 0.219 ms 2 CORE0-POD-C-CYH.GW.CMU.NET (128.2.0.186) 6.870 ms 0.378 ms 0.264 ms 3 POD-I-CYH-VL986.GW.CMU.NET (128.2.0.250) 0.623 ms 0.305 ms 0.299 ms 4 * * * 5 minithan-bar-transitrail-10ge-0-1-0-0-203.3rox.net (192.88.115.26) 0.809 ms 0.591 ms 0.607 ms 6 te2-1--577.tr01-asbnva01.transitrail.net (137.164.131.193) 7.447 ms 7.216 ms 7.284 ms 7 ahbn-s1-rou-1001.US.eurorings.net (206.223.115.182) 7.616 ms 7.478 ms 7.593 ms 8 ahbn-s1-rou-1041.US.eurorings.net (134.222.226.58) 7.813 ms 7.662 ms 7.671 ms MPLS Label=301760 CoS=5 TTL=1 S=0 9 nyk-s1-rou-1021.US.eurorings.net (134.222.228.9) 12.726 ms 12.831 ms 12.818 ms MPLS Label=302816 CoS=5 TTL=1 S=0 10 nyk-s2-rou-1021.US.eurorings.net (134.222.226.14) 23.402 ms 48.344 ms 23.422 ms MPLS Label=302560 CoS=5 TTL=1 S=0 11 ldn-s2-rou-1021.UK.eurorings.net (134.222.226.154) 91.431 ms 93.381 ms 91.238 ms MPLS Label=107776 CoS=5 TTL=1 S=0 12 ldn-s2-rou-1003.UK.eurorings.net (134.222.231.226) 151.186 ms 123.088 ms 91.385 ms 13 134.222.109.115 (134.222.109.115) 82.912 ms 82.966 ms 82.677 ms 14 87.237.36.22 (87.237.36.22) 134.854 ms 180.621 ms 219.723 ms 15 * * * 16 * * * 17 * * * 18 * * * 19 * * * 20 * * * 21 * * * 22 * * * 23 * * * 24 * * * 25 * * * 26 * * * Error! Timed out while processing: /usr/sbin/traceroute 87.237.38.200. Here are the results from pinging google.com Results from: /bin/ping -w 2 google.com: PING google.com (74.125.127.100) 56(84) bytes of data. 64 bytes from pz-in-f100.google.com (74.125.127.100): icmp_seq=0 ttl=48 time=90.3 ms 64 bytes from pz-in-f100.google.com (74.125.127.100): icmp_seq=1 ttl=48 time=90.7 ms --- google.com ping statistics --- 3 packets transmitted, 2 received, 33% packet loss, time 1999ms rtt min/avg/max/mdev = 90.367/90.573/90.779/0.206 ms, pipe 2 Here are my ping result to the game server Results from: /bin/ping -w 2 87.237.38.200: PING 87.237.38.200 (87.237.38.200) 56(84) bytes of data. 64 bytes from 87.237.38.200: icmp_seq=0 ttl=110 time=90.7 ms 64 bytes from 87.237.38.200: icmp_seq=1 ttl=110 time=90.5 ms --- 87.237.38.200 ping statistics --- 2 packets transmitted, 2 received, 0% packet loss, time 1000ms rtt min/avg/max/mdev = 90.516/90.624/90.733/0.319 ms, pipe 2 ng So what do you say guys? Can SOMEONE please help me? I feel like this entire situation has made me develop some very real anger issues and a very real phobia of Indian people (Dot, not Feathered)
Operator008	Posted - 2009.08.25 02:51:00 - [1152] Sorry guys, I just realized that this socket closed thread might not be my problem.....ironic that someone would actually envy the socket error..... For those still interested in my own issue, I started a new thread http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1160381&page=1 Thanks for your time guys.
bw8	Posted - 2009.08.25 14:35:00 - [1153] the socket error pretty much only happens to me when there's no activity happening in any of the chat channels, or in local. i do some work on the other screen, so i can't always be playing eve and keeping communication happening between the client and eve servers. that's what i've "diagnosed" the cause of my socket disconnect problems to be: just an inactive client not keeping a stream of packets flowing between itself and the servers. maybe an "autoping" or a "keepalive" in the client of some sort would correct it.
CrazySpaceHobo	Posted - 2009.08.26 01:08:00 - [1154] I recently lost my nighthawk in a lv5 because my logistics backup crashed of a socket close :(.
Lord Devils	Posted - 2009.08.26 08:46:00 - [1155] To all of you! Having the same and/or more problems of the problems shown in this thread, i would like to had the following: Asked a IT friend of mine to poke my pc and everything to see what was wrong. After around 3 hours or cheking and testing, he turns to me and says " its your internet" I phoned my internet Provider and after some explanation and some cheking from them they admited it was their fault. After around a month of waiting without them finding a solution, i changed my internet provider and guess what? I got no problems whatsoever, none, zip, nada. So before blaming ccp, as i was doing to in the begining, phone ur IP and if it fails, change it. Regards
Atreus primus Gallente The Order of Chivalry Nex Eternus	Posted - 2009.08.26 09:00:00 - [1156] I had a few DC`s yesterday on my wireless laptop. One of those DC`s happened after i docked and opened my hanger. The hanger showed nothing and then i was DC`ed. Other DC`s occured after a little time of inactivity (few seconds to minutes). In all those occasions i got "Socket closed". It seems that after a spell of inactivity (even a few seconds) my connection time`s out. So when after a time out, i try to query the sql-server i get the socket disconnect. I am by no means an expert but i think that this is propably an SQL-server issue caused by improperly closed connections or lack of enough user connections. The proposed remedies mentioned in other posts (keep connected to the server by generating traffic) seem to point to the above mentioned cause. I hope CCP adresses this issue a soon as possible because its very annoying. PS: I wonder if these DC`s happen only in wireless networks. ------------------------------------------------ Damn its dangerous here. Good thing i brought my towel. By the way... how do i get to Lave?
BIZZAROSTORMY	Posted - 2009.08.26 19:25:00 - [1157] Edited by: BIZZAROSTORMY on 26/08/2009 19:26:38 `The socket closed issue is often because of Bittorrent clients like Vuse/Azureus if anyone on the same network as you is downloading it will cause this. Solution: Restart the machine doing the downloading, restart your own, start eve, profit. (if you have wifi make sure it is secured - reset the password while you're at it)
HouseMaster Garoun Investment Bank	Posted - 2009.08.26 21:43:00 - [1158] I'm getting the same error too. I seriously doubt it is my internet provider because this game was working absolutely fine the past couple of days before I started to get this problem. Even if that was the case I can't easily change my provider because I am under contract with my ISP. I suppose what's making me rage the most is I cannot play a game that I had to build a new computer to play. I like EVE and I want to continue playing, but what's the point in paying for a game you cannot play.
BloodBird Gallente Strix Armaments and Defence	Posted - 2009.08.27 14:35:00 - [1159] I'm having the same problems; if I do anything but sit in stations doing nothing major, I might jsut be able to be online for a very long time. If I actaully go do anything, ANYTHING AT ALL, EVE crashes after about two hours, at most. At that point when I logg back in I get to see the game online for maybe two minutes, or so. Then it crashes again, regardless of what I do. After the second crash and on, it will die on the "entering game" progress-bar, usually you don't even get to see space/inside of stations. Currently this makes the game completely unplayable unless I want a glorified phone-call service :/ I have a brand new 10k crowns gaming-PC, that ran EVE completely smoth up until the point I got this issue, I have broad-band, not a wireless, and the issue with 'no packages sent' don't seem to affect me; I could leave EVE online and go afk, so long as I did not leave station. Also, strangely enough, now that I'm typing this post, the slide-bar on the right refuse to keep up; it bounces up and down with each press of a key, making it hard to see what I'm typing. Frustrating, to say the least. I'll give this game a few months, amybe half a year. If this problem is not fixed by then, or no fix from my end works, I'll have no choice but to un-sub really. No need paying for something that don't work...
Facepalm Amarr Gladiators of Rage Wildly Inappropriate.	Posted - 2009.08.28 17:08:00 - [1160] Game's unplayable for me. It seems it might be related to dual boxing. I play 2 accounts on 2 computers and when I have both active, I get the "Socket" message. It goes away when I only play 1 account. Sucks.

ChaseTheLasers Ekchuah's Shrine Comporium Strip Mining Club	Posted - 2009.08.28 22:30:00 - [1161] Originally by: Matunaga Originally by: ChaseTheLasers After a bit more testing, I can say that I am getting disconnected every night at 1:10AM (GMT) / 00:10 Eve time. This is the EXACT same time every night, to the second pretty much. Can anyone else who is on at around this time check to see if it happens to them too please? Looks like your ISP's daily resetting your connection. Neg. Was the first thing I checked. All other data transfers go without a hitch. I even created a little Java program that sits on my external server and a client on this machine. It passes random hashed data between the two on port 26000. Everything checks out fine. There is something between my machine and the server (which is only 7 or 8 jumps) which is causing it. Data over the same port, but a different route does not suffer from the issue. I have a few ideas on what I can try next though.
Ownage King	Posted - 2009.08.29 10:13:00 - [1162] Originally by: Beast Jasper EARTH TO CCCP FEEDBACK IS APPRECIATED. Its been 4 almost 5 days and there has been no answer, not even an acknowledgement that you are aware of the myriad of problems and bugs people are facing atm. We pay our money per month to play, currently, your patch has made the game unplayable for thousands of people. The least you could do is give some feedback that you are working on the issue. Not happy. - Jan They'll fix it ... with a random nerf
Matunaga	Posted - 2009.08.29 10:55:00 - [1163] Originally by: ChaseTheLasers There is something between my machine and the server (which is only 7 or 8 jumps) which is causing it. Data over the same port, but a different route does not suffer from the issue. I used to think it was a problem with a gateway from my isp to level3.net - when playing aoc about a year ago a seemingly similar problem with random disconnects arouse. It appeared that t-online had not estimated so much traffic on a specific gateway to level3.net and the rising number of active players caused the gateway to drop packets due to overload. My old router did work well with eve before the need for speed initiative. It does work flawless when I use a different route. Changing my router using my default isp/route works too. So what the heck... Some time ago I whiresharked my connection and constantly pinged tranquility during this session. tranquility kept answering to these pings within round about 54ms, no packet loss was recorded. But I got disconnected all the same with the client resending some request five times before restarting. May be the "need for speed" initiative optimized ccp's network code just too good to stay working stable in all network environments.
Asuz	Posted - 2009.08.31 05:28:00 - [1164] I'm getting this issue as well now... I haven't played the game in a couple of days and between now and then I did get a new linksys router, but that said... I don't see why that would cause this sort of issue... I can log on for about 1 minute and then i get the boot.
bitities	Posted - 2009.08.31 20:18:00 - [1165] Ive had this issue for a while now it only happens after DT or if i run muli clients. anyone else have the problem? I reset my router and netsh reset it will work for a day then after dt i have to do it all over again.
Merrick Tolkien UK1 Zero KrautbreaK	Posted - 2009.09.02 09:22:00 - [1166] Started getting this issue right after updating to apoc 1.5, never had it before. I run two clients at the same time. Sometimes they both socket error at the same time, sometimes one does and the other doesnt. Because one keeps running sometimes and the other doesnt, this means it cant be my internet connection, surly they would both work or both not? Firefox/IE still runs after the socket errors. The times are random, from a few seconds into the game to 2 or 3 hours. Over the last few days i got disconected dozens of times and ended up not playing at all This is since updating to the latest client version. Whats the latest from CCP on this? Shadow Company
Ms Celeste	Posted - 2009.09.02 15:00:00 - [1167] I have been getting this problem since downtime on Monday 31st. I get a "socket closed" error within 1-4 minutes of logging in. Half the time the authentication bar fills up at login and the client hangs. The game is unplayable at this point.
Muskaos Caldari Ars ex Discordia GoonSwarm	Posted - 2009.09.03 07:38:00 - [1168] It's been a while since I last posted here. Been too busy playing Eve... Anyway, my solution was to stop Bit Torrent's DNA service, which is installed as part of the more recent versions of Bit Torrent. Btdna.exe, for those who still have problems, and have Bit Torrent installed, look for it in your running processes. Stop the process, and see if your problems go away. (DNA is also a separately uninstallable program from Bit Torrent, so you can remove it completely without killing bit torrent downloads.) My random drops and socket closed errors are completely a thing of the past just by stopping this one program.
Zanaraxtarus Caldari	Posted - 2009.09.04 03:40:00 - [1169] Been trying to play now for about 2 hours and I keep getting disconnected with the "Socket Closed" message... I've done everything on my end that is normally suggested when something like this happens and nothing has made a difference.. It started during a time when I was using the market quite a lot, but now it's happening pretty much as soon as I log in (MAYBE I can stay in-game 2 minutes, last 5 times I've tried I haven't even lasted 20 seconds) I know it's not a problem on my end, since everything else works fine... Tried 3 other MMOs, file downloading, even streamed a movie and a tv show... The game worked fine yesterday and now today I logged in to do some work on the market before I went to work and, apparently, I'm not going to be able to do anything....
Zanaraxtarus Caldari	Posted - 2009.09.04 03:48:00 - [1170] And NOW I can't even log in.. The second the first screen pops up I get an error message saying the program stopped working... I really hope they fix this soon (and find a way to reimburse us for the game time we've paid for that we're unable to use) Were it just me having this problem I'd be inclined to think I'd not done something right or it was something on my end, but it's obviously not me (I say this, not only because of how long this thread is, but also because of the people who've told me [either in the SHORT time I was able to play today or from the several friends I've talked to on the phone tonight saying they're having the same problem])

Mindo Junde	Posted - 2009.09.04 19:58:00 - [1171] I know this may not help all. But I was having similar problems. Changed router, chased ISp, frankly drove them up the wall, and finally called an engineer in to look at the wiring. It turned out (no problems since hopefully) that it was degraded phone cabling, not actually anywhere near my PC. I suspect now that the socket closed error is being caused by a multitude of things. It may be CCP, but it may not.
Matunaga	Posted - 2009.09.05 05:28:00 - [1172] Originally by: Mindo Junde I know this may not help all. But I was having similar problems. Changed router, chased ISp, frankly drove them up the wall, and finally called an engineer in to look at the wiring. It turned out (no problems since hopefully) that it was degraded phone cabling, not actually anywhere near my PC. I suspect now that the socket closed error is being caused by a multitude of things. It may be CCP, but it may not. Very much my experience too. In my case it was the router. But... as other mmos (including the much ridiculed wow) work flawless with the old hardware I'd rather blame ccp's network code. It seems to be not stable enough to cope with network environments other mmos have no problems with.
Zharah	Posted - 2009.09.06 05:17:00 - [1173] Twelve times during a Level IV mission. This is annoying.
Zanaraxtarus Caldari	Posted - 2009.09.06 17:35:00 - [1174] Ok, whatever the problem was, I'm no longer recieving "Socket Closed" errors... I WAS able to log in for a few seconds, but now when I start the game the first window comes up and the music starts, then, when the log-in screen should appear I get nothing (the first window which pops up when the music starts disappears and the music continues but no log in screen) I have sent several messages to tech support and have recieved NO response... If not resolved soon I will just cancel my script and go back to my 360 (sure I had problems with it too, but they at least attempted to help [not very well, but at least they tried])
Selena Kishin	Posted - 2009.09.06 17:49:00 - [1175] Was fine before the patch, I can play any other game, surf the web etc with no disconnects. Now no matter what I try, changed router, changed modem, changed ethernet card, tried all different kinds of settings, I get disconnected every 8 min. Seems that after 38 pages without a response from CCP it seems that its not a real priority for them.
Matunaga	Posted - 2009.09.06 19:51:00 - [1176] Originally by: Selena Kishin Seems that after 38 pages without a response from CCP it seems that its not a real priority for them. Yes, ccp could use some coaching regarding customer relations ;). Anyway, according to the patch notes for 1.5.1 they got to the core problem for desyncs - and that sounds like the key to our problem here. So let's hope for next wednesdays patch, it might solve this issue.
Hamno M. Corp Mostly Harmless	Posted - 2009.09.06 20:50:00 - [1177] Noticed that in the patch notes as well, I'm truly praying that it'll help. How's this for an interesting twist, I have been getting all the same socket closed crashes every 2-5 minutes as you all. When I dual account though, it only happens to one account at a time. One account is completely lagged out and closes the socket, while the other account is perfectly normal. I have stopped believing the problem is on my end... The NEW M.Corp Data Hub - Check it out!
Braxton Mazimus	Posted - 2009.09.07 02:35:00 - [1178] yeah i get the same problem... but seems to happen ALOT after i visit jita...
King Arthas'Menethil	Posted - 2009.09.07 04:50:00 - [1179] cant even log on, When i was on it was like I could possibly play for 10 or 15 secs. then connection lost and this seems to be a ongoing problem for how long now? 8 or 9 months?
Zanaraxtarus Caldari	Posted - 2009.09.07 07:01:00 - [1180] After several messages back-and-forth between myself and tech support I recieved a message telling me that "it seems you have a very serious problem. You should maybe try to delete your cache folder and see if that helps" I found this a bit amuzing, however I tried it anyway.. I am now playing with no problems at all... Granted it's only been this evening but still, going from 2 minutes until crash to 10 seconds until crash to crash before login and finally ariving at playing for a few hours straight with no problems is good in my book... So, yes, tech support needs some serious customer-relations training, but they do seem to eventually come up with an answer...

King Arthas'Menethil	Posted - 2009.09.07 18:57:00 - [1181] found this is the tech support on the site here.... {This tracert gives you the ping or connection latency at each point it uses to connect to the server, if any of these entries contain latency (shown in ms) above 250 ms as well as high packet loss or packet errors, then you can expect that server connection can be lost occasionally. If this is the case, then there is nothing that we can do about it but we recommend that you contact your Internet Service Provider and inform them about the problem.} going to try that after labor day weekend
Keltanae	Posted - 2009.09.08 05:18:00 - [1182] Again, just when i was having such a non socket is closed day, it hits me right when i was moon probing again. Seriously either give an explanation for this problem and fix it or don't release patches that keeps causing problems while you don't properly test it.
Ms Celeste	Posted - 2009.09.08 13:03:00 - [1183] The problem for me appears to be the 87.237.36.22 node. Right before the tranquility server. It routinely gives me a lag spike of up to 450ms. All the other hops behave normally.
Bulldog Maximus	Posted - 2009.09.08 21:20:00 - [1184] Edited by: Bulldog Maximus on 08/09/2009 21:25:53 Edited by: Bulldog Maximus on 08/09/2009 21:25:31 Add one more into the list with the socket loss problem: Set-up Newer laptop - Sony Vaio, 6 months old, 3 GB ram dual processor brand new 3 week old Belkin - Wireless-N Router with 4-Port Switch Windows Vista AT&T DSL Already checked DirectX for updates as well. No other known connection issues, haven't lost regular internet connection that I have noticed. I'll go a day or two with no problems, some days socket loss every couple of hours, some days go for an hour and then lose it every few minutes. There seems to be no ryhme or reason to the problem. Naturally it is usually during a PVE mission, thankfully not during a PVP yet. I've read several pages of this forum and tried various ideas, any new thoughts or repeat thoughts I missed are appreciated. Thanks
Tom Peeping	Posted - 2009.09.10 13:29:00 - [1185] Originally by: Ms Celeste The problem for me appears to be the 87.237.36.22 node. Right before the tranquility server. It routinely gives me a lag spike of up to 450ms. All the other hops behave normally. LOL... CCP is giving us the run around. One node going to 450 should not cause you to drop. It's stuff like this that causes me to lose faith in CCP's side of the story.
Ganthrithor Caldari GoonFleet GoonSwarm	Posted - 2009.09.11 06:14:00 - [1186] Also having this problem as of today. Was fine yesterday before the patch, now none of my clients will maintain a connection for more than a few minutes at a time. Very irritating since effectively I can't play the game. Connection works fine, it's just an EVE problem, and it only started happening after I installed the 1.5.1 patch.
Izo Alabaster Friendly Neighbourhood Extortion Company	Posted - 2009.09.11 06:33:00 - [1187] I'm happy to report that I found the solution to the socket-closed problem. All I did was simply close my EVE client and go outside, and presto! No more socket closed problems. Seriously, CCP. Fix this or do something about it. The game is unplayable like this. I've been a loyal customer for quite awhile, and I can't enjoy or even play the game at all like this. Ask yourselves, how long would YOU continue to pay for this game, if you can't play it, even as good as EVE is.
Scouteye Locasta Tactical	Posted - 2009.09.11 11:11:00 - [1188] Ok for some of you this might work. I suffered from socket closed error a lot but could not figure out why. Internet was still on, was able to browse but the eve client kept closing. I reported the issue to my ISP and after some back and forth chat they suggested i turn Interleaving back on. This is a proccess that stablises high speed broadband conections, removing faults from the signals etc. With Interleaving turned back on i have had no socket errors. Stopped, gone, fixed. It could be that the eve clients fault tolerances for data/packs or what ever have been made very low and for some people their broadband connection is just too unstable with interleaving off for the client to handle. Downside, my ping now sucks for online fps Thats its down side.
big fluf	Posted - 2009.09.11 17:47:00 - [1189] grrrr.. stupid 5 min thing just messedup my posts .. so here is the fast thing : 1) used to have socket problem once a motnh +/- 2) now I am getting it 5-8 times a night at least. Ideas
zombiedeadhead Minmatar Brutor tribe	Posted - 2009.09.11 17:55:00 - [1190] Originally by: Scouteye Ok for some of you this might work. I suffered from socket closed error a lot but could not figure out why. Internet was still on, was able to browse but the eve client kept closing. I reported the issue to my ISP and after some back and forth chat they suggested i turn Interleaving back on. This is a proccess that stablises high speed broadband conections, removing faults from the signals etc. With Interleaving turned back on i have had no socket errors. Stopped, gone, fixed. It could be that the eve clients fault tolerances for data/packs or what ever have been made very low and for some people their broadband connection is just too unstable with interleaving off for the client to handle. Downside, my ping now sucks for online fps Thats its down side. Yeah, I never had the socket closed problem, until this last patch. Only thing I could try was to turn off Fastpath. Like you I have had no further problems, with the more stable line Eve is quite happy (though I never had a problem till patch), though I am sad at the slightly lower speed and higher ping.

Bruce Wee	Posted - 2009.09.11 23:12:00 - [1191] where do i find that interleaving and fastpath thing? are those somekind of software that i need to get or some settings i can change in computer?
tattybojangles Insert Cool Corp Name Here	Posted - 2009.09.16 14:13:00 - [1192] Adding one more to the socket closed problem. Its rather annoying because I NEVER had this problem until this recent 1.5 patch. My Set-Up Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz Memory: 2046MB RAM Hard Drive: 250 GB Video Card: ATI Radeon HD 4800 Series Monitor: Asus 24" HD Widescreen Sound Card: Speakers (Microsoft LifeChat LX-3000 ) Speakers/Headphones: Creative HS-600 Keyboard: Saitek Cyborg Keyboard (HID) Mouse: Saitek Cyborg Mouse (USB) Operating System: Windows VistaÖ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090302-1506) Motherboard: P5N-D Had the issue whilst fighting just now... engaged a Vexor, Rupture and Rifter, Once Vexor popped and ruppy was in like 1/2 armor It flashed up "socked closed" but left my game open just not doing anything other then like a 5 second loop... closed and re-logged and warped to a safe spot and got "socket Closed" again... not happy
Bethany Blaze Amarr Cool Story Bro	Posted - 2009.09.16 16:18:00 - [1193] Yup, as I've posted in two other threads now I'm having this socket closed error as well. Logs show Winsock Error 10054 ("Connection forcibly reset by remote host") when it occurs. Occurs (for me) when idle for more than 4 minutes, or jumping, or docking/undocking, or forming fleet/warping to member of fleet.
comrade captain	Posted - 2009.09.18 20:26:00 - [1194] i thought this had gone but ive had it twice tonight, gutted
Kyvon Gallente Aliastra	Posted - 2009.09.19 15:44:00 - [1195] Edited by: Kyvon on 19/09/2009 15:49:49 Edited by: Kyvon on 19/09/2009 15:46:23 ive been randomly getting booted off since yesterday afternoon... now i just get 'unknown' status :\ and working again.... we'll see for how long... about 3 minutes, undocked and got to a gate and crashed
Whooka	Posted - 2009.09.19 18:01:00 - [1196] Always happens whenever I try and send a mail to someone.
qpod Caldari School of Applied Knowledge	Posted - 2009.09.20 13:17:00 - [1197] This 'socket closed' issue has never happened with me before yesterday. Now I get random crashes. Even if I run 2 accounts, one gets 'socked closed' while the other is perfectly fine.
Amarr Valkyre	Posted - 2009.09.20 13:35:00 - [1198] Hey all. I had the exact same problem, but seem to have found a fix for it. I run "PingPlotter" in the background. Seems it keeps the socket "open". I use the following settings: Address to trace: 87.237.38.200, # of times to trace: Unlimited, Trace Interval: 2.5 sec., Samples to include: 1500. Check it out and see if it works for you.
Scouteye Locasta Tactical	Posted - 2009.09.21 11:18:00 - [1199] Originally by: Bruce Wee where do i find that interleaving and fastpath thing? are those somekind of software that i need to get or some settings i can change in computer? Interleaving is handled by your ISP and should be on by default in the UK, from what i understand. Gamers tend to get it turned off so their pings drop, but the downside is unstable connection sometimes. I had no problems until apoch 1.5 patch, so i guess what ever they did in the backgroud to the clients set it off. Had no disconnects from eve since getting it turned back on. THe fastpath thing i have not heard of, try google it.
zombiedeadhead Minmatar In Your Head	Posted - 2009.09.21 11:44:00 - [1200] Originally by: Scouteye Originally by: Bruce Wee where do i find that interleaving and fastpath thing? are those somekind of software that i need to get or some settings i can change in computer? Interleaving is handled by your ISP and should be on by default in the UK, from what i understand. Gamers tend to get it turned off so their pings drop, but the downside is unstable connection sometimes. I had no problems until apoch 1.5 patch, so i guess what ever they did in the backgroud to the clients set it off. Had no disconnects from eve since getting it turned back on. THe fastpath thing i have not heard of, try google it. Sorry, dropped that term, assumed it was in common use. Fastpath is just the name for'interleaving off', so just another name for what you are refering too. To emphasise, since the last patch, Eve seems more susceptible to any (slight) instabilities in my internet connection. Since turning Interleaving back on (via my ISP), I have absolutely no more issues with 'Socket Closed'.

Scynthetic	Posted - 2009.09.21 17:26:00 - [1201] I've been getting this a lot lately too. I just had it happen 3 times in the last 10 minutes. Last night I was on for a few hours though with no issues but now it's making it near impossible to get anything accomplished x.x
comrade captain	Posted - 2009.09.21 19:53:00 - [1202] This is killing me tonight lol its happened about 15 times in less than an hour
Lidyan	Posted - 2009.09.22 00:57:00 - [1203] Edited by: Lidyan on 22/09/2009 00:58:25 Hey, all, one fix I found (especially for those who find their sockets close due to idle time) is to join a chat room that's very active (ie Help, Eve Radio, etc) and keep that chat tab in view when you aren't doing much talking to others, or you aren't doing much of anything (but want to stay ingame). If the screen has to keep showing new stuff, it should stay open. Be aware, joining but keeping it in the background of another chat that's idle doesn't have the same effect: you need to force the graphics to change. edited for typos.
Suga Momma	Posted - 2009.09.23 20:31:00 - [1204] I'm getting the socket closed issue alot in the last week. Just happened 3 times in last 20mins.
Dupac Subite	Posted - 2009.09.23 23:50:00 - [1205] Yes, I haven't had this problem much but tonight was a new high in frustration. Two accounts same PC. One account fine, the other must have "socket closed" about 20 times in an hour. Was clearing salvage in a WH or I'd have called it a night. sometimes it stayed up for 5 minutes, other times closed within seconds of logging in.
DoopDee Doooo	Posted - 2009.09.24 00:00:00 - [1206] I've been having this problem recently as well. I just got back into the game this week and this is making it unplayable. I hate being disconnected at the worst times, like when I undock and suddenly I reappear in my capsule! Not good.
Yristor	Posted - 2009.09.24 03:01:00 - [1207] Yesterday I was disconnected (fortunately in a station!) with the "Socket Closed" error message, and I've been unable to log in since... it gets to closing the "Apocrypha" splash screen and then just sort of sits there, with an "Eve" tab open on the bar but no actual game. I can't log on at all. How do I fix this?
Deadly Roses	Posted - 2009.09.24 05:09:00 - [1208] Replacing Wifi by a power line or a cable seems to fix the problem for me. Still connected after one hour docked in station (AFK).
zombiedeadhead Minmatar In Your Head	Posted - 2009.09.24 11:39:00 - [1209] Originally by: Yristor Yesterday I was disconnected (fortunately in a station!) with the "Socket Closed" error message, and I've been unable to log in since... it gets to closing the "Apocrypha" splash screen and then just sort of sits there, with an "Eve" tab open on the bar but no actual game. I can't log on at all. How do I fix this? Hit Alt/Enter
Kin'Tarr Minmatar The Salieri Society	Posted - 2009.09.25 19:32:00 - [1210] Having countinuous socket errors since 18:00, usually straight after I log in . First time I have had a problem such as this. K.O.S

Monteks	Posted - 2009.09.25 21:17:00 - [1211] I'm having this socked closed problem for past two days... i have noticed that it happens when you do something irregular ie: opening market while in flight, or check info on a pilot while in flight... its getting very troublesome i get disconnected all the time couple times an hour...
Hanerran	Posted - 2009.09.27 03:49:00 - [1212] I get this message especially at night with my cable internet. I have no idea why, but i'm afraid to take my ship into low sec for fear of loosing connection before i warp to next gate.
Tanar Skywalker	Posted - 2009.09.29 12:45:00 - [1213] I also have this problem. It just started for me last week after the extended 3-4 hour downtime they had. What was it, last Thursday, the 24th of Sept? From that day on, I keep getting booted from the game and always, a little window pops up that says that the socket was closed.
Praetor Fuzzwald	Posted - 2009.09.29 18:44:00 - [1214] yep i'm getting it too
Agent Unknown Caldari	Posted - 2009.09.30 01:14:00 - [1215] Never had the error before, but now it's happening constantly. I can't even stay logged in for more than 5 minutes. Everything else works (I'm even on Vent with no lag). Originally by: CCP Fallout And yelling is bad. It makes the baby Jesus cry and when the baby Jesus cries I'm forced to lock threads
Lord Jita Lord Jita's Big Gay Corp	Posted - 2009.09.30 01:59:00 - [1216] Edited by: Lord Jita on 30/09/2009 02:03:17 I never have had a problem staying connected to EVE until today. In fact I used to read this thread and said to myself HAHA I HAVE NO PROBLEMS WHAT ARE THESE GUYS TALKING ABOUT??? But sure enough today and over the past few days, I got disconnected several times. And today it happened 3 or 4 times. Sometimes it says socket closed but most of the time the client just reboots for no reason. Also some people in the same solar system as me crash at the same exact time. (but not all of them, maybe a few)
Laerelyn Love	Posted - 2009.09.30 16:14:00 - [1217] I'm experiencing the same problem. I have 2 new macs, both with a mac client and a windoze xp/boot camp client, and not one of the four client installations can manage to stay connected.I get drops at any point in time- usually within 10 mins of connecting. I've got a 15mbps up/down fiber conx, with absolutely zero lag on all other systems in the house (gaming pc's and xbox's). I've even disconnected my router and plugged straight into both machines with zero luck. Eve is currently unplayable. It has been this way for the better part of a week now.
corbin1	Posted - 2009.10.01 08:30:00 - [1218] Sometimes I get dropped to the login screen at random. Maybe I activated a jump gate. Maybe I clicked on a market item to see what's available. Other times I get dropped after 1-3 minutes of being idle. One day over the course of an hour of not having any idle time, I was disconnected 19 times. I gave up and quit playing for the day. This is getting very annoying since it persists off and on this way. It is happening on two computers with different hardware and windows versions. For completeness, I wiped and reloaded them both. I tried connecting each directly instead of using a router. Problems still persist no matter what on all my accounts.
Mytheos	Posted - 2009.10.02 00:07:00 - [1219] Started getting this too. Oddly when it closes the socket the eve website times out when trying to load a web-page. Then a couple of minutes later the website is accessible again - the same time the eve client finds the server to reconnect to. So whatever is causing it seems to affect both the game and the website at the same time. For the record - no other websites time out or have problems loading when the socket closes, only the eve-online one.
Cutter Jones	Posted - 2009.10.02 04:16:00 - [1220] If this is not addressed in a timely fashion. I will cancel my subscription. Game is becomming unplayable. 4 socket closures in 1 1/2 hours is not acceptable.

Padaxes Minmatar Masuat'aa Matari Ushra'Khan	Posted - 2009.10.02 17:00:00 - [1221] Im getting this too, very annoying! Have lost 3 batches of drones to this already.
Atropos Kahn Caldari Solarflare Heavy Industries Kahora Catori	Posted - 2009.10.02 17:17:00 - [1222] Put me on this fail list... Thought is was just me too. Log into forums and this is the top thread... Now I don't feel so alone.. I take it there are no work arounds?... (One thing that I do which works sometimes is to have streaming music in the background through winamp or something... used to help... but been getting this more and more lately...even with the constant stream) Eve makes me
Lord Saradomin Gallente Nex Exercitus Cult of War	Posted - 2009.10.03 09:25:00 - [1223] Is this thread just ignored now? Closed Socket - Been booted every 3 minutes for the past hour, yesterday when playing exactly the same. Sometime I can go day of playing and no problems, thought this had been fixed, very disappointed and fed up of losing fighters/drones/ships to this.
Bethany Blaze Amarr Cool Story Bro	Posted - 2009.10.04 22:29:00 - [1224] Edited by: Bethany Blaze on 04/10/2009 22:29:02 I changed DNS' from my ISP's fail servers (noted after not being able to load a single Youtube video) to OpenDNS and about the same time I've not experienced a single socket closed error for a week straight. Take that as you will, as it's causation I can't really prove either way, but it's something you can try I guess.
Salin Kael Gallente Allied Aerospace Corporation The Babylon Consortium	Posted - 2009.10.04 23:09:00 - [1225] I've also been experiencing this over the past two days. I will try and use OpenDNS for my DNS servers and see if it helps any.
raftorr	Posted - 2009.10.05 02:12:00 - [1226] this has been going on for almost a year and still going on?
Inquisitor Berthez Alien Pancake Bonanza	Posted - 2009.10.05 18:22:00 - [1227] And it seems to be increasing too .
RedeyeAce Caldari Faulcon de Lazy	Posted - 2009.10.05 23:58:00 - [1228] You can add yet another signee to the thread.. good fun this socket error bouncing.. back to eve for another 5 minutes
Almonius	Posted - 2009.10.07 02:30:00 - [1229] Socket closed three times in about 3 minutes of play each. Thought I'd add my frustration and bump this up so CCP can fix, tired of losing drones
Silvaner Gallente Free Space Initiative	Posted - 2009.10.07 05:15:00 - [1230] Out of all the problems that have plagued Eve, this is the only one that makes me reconsider reinvesting my dollar elsewhere... Bump for Justice.

Aesynil Caldari The Unit...	Posted - 2009.10.07 05:39:00 - [1231] This has begun happening to me. I notice I tend to keep one client open, that doesn't disconnect, but all of my other ones get shut down, usually one after another. It's driving me insane, I have to reform my alt fleets almost constantly, lose connection on my covert ships floating in hostile space, etc, etc. I'm just lucky I haven't lost anything to it yet. The Unit pursues invention, manufacturing, mining, and research. Evemail us if you need anything related to Science and Industry.
Lord Jita Lord Jita's Big Gay Corp	Posted - 2009.10.07 08:16:00 - [1232] I use OpenDNS and it still happens. It has nothing to do with DNS.
Lord Razpataz	Posted - 2009.10.07 10:52:00 - [1233] I also have this problem. My ISP connection is OK and there's no hardware issue. I could be logged on with one account and the other account is disconnecting randomly. I've almost went insane last night, it took less than 5 min before i disconnected, after 20+ retries I give up.. But my other account is more "stable" and is connected to internet on the same ISP and computer. My fellow corp members is experiencing the same issue. Eve is not playable as this issue is on its third week for me...
Mytheos	Posted - 2009.10.07 16:45:00 - [1234] Originally by: Amarr Valkyre Hey all. I had the exact same problem, but seem to have found a fix for it. I run "PingPlotter" in the background. Seems it keeps the socket "open". I use the following settings: Address to trace: 87.237.38.200, # of times to trace: Unlimited, Trace Interval: 2.5 sec., Samples to include: 1500. Check it out and see if it works for you. This is worth trying - until a couple of days ago I still had this issue, but after a petition reply suggested running pingplotter to see if there was any packetloss etc I tried it....and didn't get a connection loss while having it run in the background. (no idea if it was just co-incidence or not as I've not had a socket closed error for the last couple of days even without it running).
Zharah	Posted - 2009.10.08 04:48:00 - [1235] Edited by: Zharah on 08/10/2009 04:53:45 ^This appears to help. But not a universal or all-encompassing solution. Still some drops and socket closed messages. Connection seems to go to hell after crossing the pond to Germany and then UK. Edit: Yeah, don't count on this working all the time. A pair of dropped connections already while PingPlotter is in operation.
Varesk Gallente Maelstrom Crew	Posted - 2009.10.08 06:26:00 - [1236] please ccp fix this. its annoying to lose ships due to socket closed. ----- removed due to size.
Lord Jita Lord Jita's Big Gay Corp	Posted - 2009.10.08 14:12:00 - [1237] I have been running pingplotter as suggested and I still get socket closed. This is what i saw. Target Name: N/A IP: 87.237.38.200 Date/Time: 10/8/2009 9:54:30 AM to 10/8/2009 9:54:52 AM 1 0 ms 3 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms [192.168.1.1] 2 8 ms 5 ms 5 ms 6 ms 6 ms 7 ms 5 ms 6 ms 8 ms 12 ms [10.47.192.1] 3 7 ms 7 ms 7 ms 7 ms 7 ms 7 ms 8 ms 13 ms 7 ms 9 ms gig-3-1-nycmnys-rtr1.nyc.rr.com [24.29.104.169] 4 17 ms 9 ms 9 ms 7 ms 9 ms 7 ms 7 ms 7 ms 8 ms 7 ms gig-12-0-0-nycmnyrdc-rtr2.nyc.rr.com [24.29.113.218] 5 8 ms 9 ms 8 ms 10 ms 7 ms 10 ms 9 ms 9 ms 7 ms 22 ms tenge-0-0-0-nycsnyoo-rtr1.nyc.rr.com [24.29.119.102] 6 9 ms 10 ms 8 ms 8 ms 10 ms 11 ms 12 ms 8 ms 74 ms 15 ms [66.109.6.76] 7 9 ms 9 ms 9 ms 10 ms 42 ms 9 ms 9 ms 77 ms 8 ms 9 ms ae-0-0.pr0.nyc20.tbone.rr.com [66.109.6.157] 8 10 ms 9 ms 12 ms 10 ms 9 ms 10 ms 42 ms 11 ms 9 ms 10 ms nyk-b5-link.telia.net [213.248.77.177] 9 10 ms 10 ms 9 ms 9 ms 10 ms 11 ms 10 ms 10 ms 14 ms 43 ms nyk-bb2-link.telia.net [80.91.248.153] 10 * N/A N/A 82 ms * * * * N/A N/A ldn-bb2-pos7-1-0.telia.net [213.248.65.93] 11 * N/A N/A 81 ms * * * * N/A N/A ldn-b4-link.telia.net [80.91.251.13] 12 * 99 ms 99 ms 97 ms * * * * N/A N/A ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90] 13 * 107 ms 100 ms 98 ms * * * * N/A N/A [87.237.36.22] 14 * 102 ms 100 ms 102 ms * * * * N/A N/A [87.237.38.200] Ping statistics for 87.237.38.200 Packets: Sent = 9, Received = 3, Lost = 6 (66.7%) Round Trip Times: Minimum = 100ms, Maximum = 102ms, Average = 101ms
Wendy Karr	Posted - 2009.10.10 18:47:00 - [1238] I'm also having this problem just started today October 10th, played yesterday a few hours and everything was perfect. Tried playing today and i'd get the socket closed error ever 5 mins or so cant' stay connected even in station.
El Liptonez	Posted - 2009.10.10 19:10:00 - [1239] I'm getting randomly disconnected since yesterday, sometimes it's the main, sometimes the alt, one time it was teh sisi client (after waiting 3 hours \o/ ). Getting no socket message, the client just closes with the usual windows error. Happens every 5 minutes or every 2 hours, for no obvious reason. Just had 2 corp mates telling me that too.
Thoralas	Posted - 2009.10.10 21:59:00 - [1240] I too have been having this problem, however now I am having a bigger problem. When I try to start the game back up, I have sound from the game but nothing on screen but my desktop. I have tried updating all of my drivers, etc. Not sure if anyone else has seen this but I can't even log on to the game because I can't see the login screen. I am running Vista.

Artik Fawkes	Posted - 2009.10.11 08:37:00 - [1241] I've been having this issue for a few weeks now. It's screwy. I even installed an additional fan in my computer today, thinking I was having GPU issues. (it's been running rather hot lately) Apparently this has been a problem for -quite- some time. Oh hey, there it went again. Hooray, now I have to warp back to the station I was repping outside of. Thankfully I can finish this mission off without my 24% hull failing on me.
Jayne Grey	Posted - 2009.10.13 18:48:00 - [1242] Since after downtime today - I have had this socket closed problem on both my machines on any of my accounts. If I get to play for longer than 2 mins, I am fortunate - therefore I have given up on Eve for today. Hopefully after tomorrow's downtime, I can play again. Interestingly, my other online game does not give me any problems.
Sakkie Briel	Posted - 2009.10.13 21:47:00 - [1243] Having this disconnect problem now since today from after restart of server. I have no firewalls on, and no anti virus and still not helping :( Is there any known solution for this problem?
Azran Zala	Posted - 2009.10.13 22:06:00 - [1244] same here, since downtime yesturday. have tried my 2 different accounts, and on 2 differnt machines. same thing login... looks fine for 2 or 3 minutes... lags then socket closed message. If its a connection issue, its not presenting itself with anything else. connecting from South africa, so dunno if anyone else from there having same issue?
WineCape	Posted - 2009.10.14 07:06:00 - [1245] Same here from South Africa. Socket Closed errors started 2 days ago. Can rarely be more then 2 minutes logged on. I'll be damned if I have to d/l the client again. Will just have to do skills training for the moment
XennoX268	Posted - 2009.10.14 07:56:00 - [1246] Edited by: XennoX268 on 14/10/2009 07:57:06 Yeah, I get it every 2-3 minutes since downtime yesterday. Hell I was even online when downtime was suppose to end and CCP posted a message saying 'Downtime is extended by 10 minutes due to a server having startup issues.' It makes Eve ultimately unplayable. Edit: Also connecting from SA. It seems a couple of my other buds from SA are having the same issue to. My entire corp last night was dropping.
Kativia	Posted - 2009.10.14 08:08:00 - [1247] Getting same errors, constant disconnecting. Also connecting from SA. Could it be to do with our "wonderful" transparent proxy telkom is using?
Cy'Grim	Posted - 2009.10.14 09:12:00 - [1248] Hi I'm also from SA in Jozi. The socket closed problem started on Monday for the first time. Downloaded the client from scratch last night installed this morning and it still happens. Looking into possible remedies atm playing around with settings ect. My bro in Secunda is running fine got all his profile settings so checking that as well.
Cy'Grim	Posted - 2009.10.14 09:17:00 - [1249] PS Also we both are running Helkom, will try Voda as well
Azran Zala	Posted - 2009.10.14 09:41:00 - [1250] And I'll bet a bag of swaz sakkie up there is SA too & is using telkom adsl. Bugger, and I swapped my isp not so long ago to telkom cause my old one kept blokking TS/vent. Any suggestions SA boys & girls? Getting help from telkom support is like taking to a stuffed monkey.

Shaneth Var	Posted - 2009.10.14 10:14:00 - [1251] Also in SA here, had the socket closed error about every 2 minutes. I have tried different DNS servers, OpenDNS and enabling and disabling proxies. Disabled antivirus too, for good measure. No changes. Eve is currently the only program with connection issues. I then opened up 26000 UDP and TCP on my firewall (never needed to before), and followed the suggestion to keep a high traffic chat open to keep the connection alive. My connection is up for longer now (maybe 10 minutes), but still getting the socket closed/ client restart error. It makes no difference whether I use the full or safe mode client, the game is still unplayable. Will fiddle a bit more and see if anything else changes. I'm becoming more convinced this is a server issue since the last patch, as it worked fine before then.
Azran Zala	Posted - 2009.10.14 10:26:00 - [1252] Edited by: Azran Zala on 14/10/2009 10:29:39 Im no techie when it come to networks, but Im guessing one of 2 things. either CCP has changed something to do with how they treat IP addresses that arent the same as the one u connected from. (if you're on the saix backbone you're never using your own IP, but instead going through a transparent proxie server farm for all international traffic. which means the ip address the eve server see's 'from u' changes now and then while you're still connected) Or telkom has changed something with the proxie to block the traffic or cycle ip addresses more often... dunno
XennoX268	Posted - 2009.10.14 12:13:00 - [1253] Originally by: Azran Zala Edited by: Azran Zala on 14/10/2009 10:29:39 Im no techie when it come to networks, but Im guessing one of 2 things. either CCP has changed something to do with how they treat IP addresses that arent the same as the one u connected from. (if you're on the saix backbone you're never using your own IP, but instead going through a transparent proxie server farm for all international traffic. which means the ip address the eve server see's 'from u' changes now and then while you're still connected) Or telkom has changed something with the proxie to block the traffic or cycle ip addresses more often... dunno Strange thing is, if I switch over to my IS backbone account, I no longer get Socket Errors. So I am seriously thinking Telkom/SAIX did something. That, or CCP's servers are more sensitive to IP cycling.
Joey DuFresne	Posted - 2009.10.14 13:46:00 - [1254] Same thing happening here since Monday night. Also in SA and also on Telkom. Haven't been able to stay connected for more than 3 to 5 minutes at a time since Monday night. It's driving me nuts. The game has become complete unplayable. There isn't even any point in leaving the station. Any one found a solution yet? My guess is it's the IP cycling. Somebody help us please.
Kalunmaar	Posted - 2009.10.14 13:56:00 - [1255] I've also had this problem... Can't stay connected for more than 3 minutes (even less at times)... I'm from South Africa aswell - and it seems there's an issue with the packet routing as soon as it leaves our shores. It's really frustrated not being able to take part in pvp ops because of these drops.
Alandrix Deck	Posted - 2009.10.14 14:47:00 - [1256] Edited by: Alandrix Deck on 14/10/2009 14:54:34 Haha, I'm glad to see that I'm not the only SA boykie with the same problem. I've heard that Telkoms been having some issue with their service for the last 3 days or so, and it looks as if they've done half a job fixing it, as usual. I think we can safely rule out a CCP issue here, we're all from SA and we've all had this problem since about Monday. Does anybody have an ISP account that doesn't DC after 5min? *edit. Ok, I've been asking my fellow Corpmates. Seems the guys using the IS backbone are still doing fine (As stated by a poster above). I think Axxess is offering a good deal on a 6pm to 6am unshaped account atm, think I'll give them a ring.
Azran Zala	Posted - 2009.10.14 14:49:00 - [1257] Well I figured it seems to be only happing on telkom/saix backbone, which means it probly is the badwidth shaping proxies giving us hell. So for guys in South Africa having this issue, here was my simple solution: Goto http://www.axxess.co.za/prepaid.php Pay R69 for a 1gig prepaid account (it carriers over for 12 months, and u can top it up as and when u like) It uses the IS backbone. and as a bonus 5pm - 7am is unshaped, so even faster gamming in the evening woot woot :) changed my router to the new account... Eve works great.
Joey DuFresne	Posted - 2009.10.14 16:13:00 - [1258] Well so far Axxess hasn't really helped. Been dropped twice already. Only difference now is that with Axxess it's happening every 15 minutes whereas with Telkom it was happening every 3 minutes, so slight improvement. I still can't risk PVP with a 15 min time-limit though, I've lost one ship already today.
Cy'Grim	Posted - 2009.10.14 16:38:00 - [1259] So far my IS Axxess account seems to be working, will test some other settings on Saix backbone!!
Kativia	Posted - 2009.10.14 16:41:00 - [1260] Does CCP actually read these forums? Or are we just wasting our time? Because alot of us has had this problem now for the last 3 days and so far no response from anyone?

Gabaari	Posted - 2009.10.14 16:49:00 - [1261] Ive been playing now for a month and have had no problems until yesterday. CCP also told me to use pingplotter, the oldest post about this topic is almost year old, come on CCP there must be some way that this can be fixed.
Alandrix Deck	Posted - 2009.10.14 17:33:00 - [1262] I bought a prepaid semi-shaped 1gb account from Axxess just before 6pm and I've been online for 1 1/2 hours without a DC. Be carefull though, Axxess' full unshaped accounts use the SAIX backbone, the Semi Shaped uses IS.
Rua Salo	Posted - 2009.10.14 18:20:00 - [1263] Azran Zala, you're my hero. Axxess semi-shaped account did the trick, still up and running without even a wobble 2 hours later. We'll see how long Telkom takes to resolve this.
Synx Mar	Posted - 2009.10.14 19:17:00 - [1264] Switching to an Axxess pre-paid semi-shaped solved all my Eve Online disconnect problems, been up and running for 1.75 hours now. Thanks
Cannon Delorn	Posted - 2009.10.14 19:50:00 - [1265] from SA too. Been having the same socket issues since Monday with my SAIX account, however as already mentioned, IS accounts seem to be working fine. Swapped over to that since the issues. Its a pain really. Telkom, fix your s**t.
Sakkie Briel	Posted - 2009.10.14 20:54:00 - [1266] well, on my way to go buy the axxess account now... if it works fine with other games... i think i might even move away from hellkom!!!
Val Vherosan	Posted - 2009.10.15 07:05:00 - [1267] Hey, great to see so many fellow south africans here. I have the same problem while my alliance is in the middle of a nasty little war. Can't stay connected for more than 5 minutes. I'm using mweb adsl. A Corp mate uses iburst and he doesn't have any problems. Guess I'm signing up for axxes tonight. Will post whether it solves the problem.
SkyRash	Posted - 2009.10.15 11:06:00 - [1268] hi everyone, and hey fellow saffers. problem solved on my end, thanks to a Axxess semi shaped, 1 gig, prepaid account, as apposed to the Hellkom account that i have been using. (also, this is the first time i have ever been able to log in to forums, in 3 years.) gg wp. Axess. Telkom fails.
Azran Zala	Posted - 2009.10.15 11:45:00 - [1269] Originally by: SkyRash (also, this is the first time i have ever been able to log in to forums, in 3 years.) LoL yeah same, I could usually only log into forumn from work XP Interesting the things you learn trying to solve one issue that leads you elsewhere ^^ I found out there is a way to fix that, by using the proxie: dsl-cache.saix.net - port 8080 Its cause some websites, like this one, record the ip address u loged in from and store it against your session... if the ip suddenly changes it looses your session. As Kativia suggested, With telkom/saix accounts international trafic goes through a transparent proxie farm they use for shaping the badwidth, and reducing the priority of certian traffic like p2p ect. The side effect being that the IP adress remote servers see u connecting from changes frequently. I assume IS has a simalar thing going for shaped accounts, but my guess is they have a better crew implementing it instead of the monkeys at telkom. The ironic thing is most gamers choose the saix network over IS cause its supposed to have less latency.
Cpt AngelNova	Posted - 2009.10.15 12:30:00 - [1270] Hi All First of all i need to send a shout out to Azran Zala, you are my hero with your post above ! i have never been able to post on these forms until i used your Proxy information. Thank you ! As for Telkom, better known as Hellkom, the problem still persists. I have already contacted them 3 times and its obvious that their SAIX network is screwed, i guess the real question is how long will it take them to fix it Thanx to all those for posting the information about Axxess Note: if you do sign up to Axxess be sure to take the semi-shaped option that runs on the IS Network, try to avoid telkoms SAIX until they wake up.

Joey DuFresne	Posted - 2009.10.16 00:46:00 - [1271] Hallalujah!!! Thanks to all of you who helped solve this issue - Axxess is definitely working for me too - was online with no disconnects for nearly three hours. Also thanks to the proxy hint - also the first time I've managed to reply to a topic since I started playing. Wow - it's so cool having the worst internet in the world down here, isn't it? (that was sarcastic for those didn't spot it). Thanks again guys - it's great to be back up and playing again.
Hksile	Posted - 2009.10.16 01:06:00 - [1272] Yeah i have noticed these problems too lately, and it all apparently started after the 9th when telkom did maintenance. since then eve just keeps bugging out with socket closed messages. Fail Teklom! saai... Going to give them a call tomorrow and tell them to fix there shaite.
Jenna Sol	Posted - 2009.10.16 02:25:00 - [1273] My D-Link DI-524 rev C used to cause the error somehow. It was a somewhat old router (no longer supported) and since switching to a Linksys WRT160N I never get the socket error anymore.
Cpt AngelNova Amarr Curatores Veritatis Alliance	Posted - 2009.10.17 10:23:00 - [1274] Meh, God does not want me to play EvE it seems. Telkom is still useless and im still being disconnected every 5 mins, i signed up for an Axxess prepaid (semi shaped) account today but cant use that either because my Router (Siemens 762SX)does not accept a, - (dash) in the username field
Frozenfireside	Posted - 2009.10.17 16:03:00 - [1275] Hi I have this issue now constantly I can't even finish a mission without it closing the socket!!! I am on file version 6.10.1.22539 on 2 separate computers. I have replaced the routers, same issue I have tried 2 different ISPs, disabling the firewall and antivirus, restarting everything, cleaning the cache, etc The only thing that has changed is the patch. PC 1: Core 2 Duo [email protected], 250GTS 1gig, 4gigs DDR2-800 RAM PC2: Pentium 4 3.4ghz, FX5700, 1gig DDR400 RAM router 1: Billion Bipack 7300 router 2:Linksys WAG54G2 4meg ADSL line with 640kb upload. To call my annoyed is an understatement.
Kale Freeman	Posted - 2009.10.17 19:08:00 - [1276] Switched to an Axxess semi shapped account and have the same problem. Socket closed every few minutes. Seldom last more than 10 minutes. This is my first day after reactivating my account and this sucks.
Cpt AngelNova Amarr Curatores Veritatis Alliance	Posted - 2009.10.17 20:06:00 - [1277] Originally by: Kale Freeman Switched to an Axxess semi shapped account and have the same problem. Socket closed every few minutes. Seldom last more than 10 minutes. This is my first day after reactivating my account and this sucks. meh, ive given up. Been contacting Telkom several times now over the past week (really hope im not the only one in South Africa trying), but its like talking to a bunch of apes
Joey DuFresne	Posted - 2009.10.18 10:23:00 - [1278] Yep - same here. Using the Axxess acount which I was raving about four posts ago and I'm still getting disconnected. It seems to work fine at night so all I can think is that it's the "shaped" internet that is killing the game. Axxess has un-shaped in the evenings and played on Thursday night for about 3 hours without any problems. It's getting pretty depressing. Like a lot of you I've only just re-instated my account and if I don't get this sorted out in the next few days I'm just going to cancel it again - no point really. Haven't tried calling Telkom simply cos I know they won't have the faintest idea of what I'm talking about. Unless CCP can help us with whatever it is that has changed recently we're screwed - and since CCP seems to answer queries once every couple of years I wouldn't hold my breath. Keep us posted if anything changes otherwise I'm outta here at the end of the month.
Val Vherosan	Posted - 2009.10.19 08:57:00 - [1279] Edited by: Val Vherosan on 19/10/2009 08:57:33 Same here Axxess semi-shaped adsl solved the problem. Azran Zala - you're my hero too!
Attamir Muzatta	Posted - 2009.10.19 10:50:00 - [1280] http://mybroadband.co.za/vb/showthread.php?p=3253961#post3253961 If you want to see whats going on with the SAIX backbone from a technical perspective.

SkyRash	Posted - 2009.10.19 12:04:00 - [1281] Originally by: Cpt AngelNova Meh, God does not want me to play EvE it seems. Telkom is still useless and im still being disconnected every 5 mins, i signed up for an Axxess prepaid (semi shaped) account today but cant use that either because my Router (Siemens 762SX)does not accept a, - (dash) in the username field you might want to try and set your connection up using a dialup through your router.. thats what i do and it works fine, also allows easy switching between your telkom account and your axxess account.
Cerebella Gallente The Restless Masquerade	Posted - 2009.10.19 19:54:00 - [1282] Incredibly ***ed off. In a 0.4 system that's surrounded by highsec; Nightmare pilot in system, goes global after firing on another pilot. I then see him leave local Turns out he jumped out of the system.* I follow him, see the wreck - bingo! Slam the MWD on to get there first aaaaaand Socket Closed. log back in, and of course it's all gone already. So, we got a fix yet?
Callea	Posted - 2009.10.20 08:55:00 - [1283] I started having this problem yesterday, on both running accounts. I remember having this problem back in 2007 and 2008 aswell, it got sorted after a few days irc, I hope CCP is working on it. I'm located in the EU.
DeLaBu Caldari Hive Bound Technologies Paxton Federation	Posted - 2009.10.20 13:35:00 - [1284] For the South-African users, this is DEFINATELY a SAIX problem and NOT CCP's fault. The link below shows a ping plot and how there is 100% packet loss consistently every about 3.5minutes for around 40 seconds. The packet loss mostly starts at the Telkom router that's the first hop to go out of South-Africa. Most South-Africans with this problem solve it by using an IS backbone ISP such as Axxess. Here's the ping plot : Ping Plot
Cpt AngelNova Amarr Curatores Veritatis Alliance	Posted - 2009.10.21 07:40:00 - [1285] Originally by: SkyRash Originally by: Cpt AngelNova Meh, God does not want me to play EvE it seems. Telkom is still useless and im still being disconnected every 5 mins, i signed up for an Axxess prepaid (semi shaped) account today but cant use that either because my Router (Siemens 762SX)does not accept a, - (dash) in the username field you might want to try and set your connection up using a dialup through your router.. thats what i do and it works fine, also allows easy switching between your telkom account and your axxess account. I did this yesterday, and i must say, its so easy and works so brilliantly that im slapping myself for not thinking about this. you sir are WIN I thank you for your advice as im now able to connect properly again to EvE trough Axxess Thank you
JeanPant Man AsceNt. Freedom of Elbas	Posted - 2009.10.22 10:34:00 - [1286] Using an Internet Solutions account (or an account which resells IS accounts like Axxess) does the trick. I hope saix fix this though, because I have a contract with them and I dont want to pay for two accounts, one of which I wont be using. -----------
Cerebella Gallente The Restless Masquerade	Posted - 2009.10.22 15:55:00 - [1287] So how it is that as soon as I say something in this topic, I start getting frequent Socket Closed disconnects? No such thing as a coincidence.
corbin1	Posted - 2009.10.24 03:59:00 - [1288] Originally by: corbin1 Sometimes I get dropped to the login screen at random. Maybe I activated a jump gate. Maybe I clicked on a market item to see what's available. Other times I get dropped after 1-3 minutes of being idle. One day over the course of an hour of not having any idle time, I was disconnected 19 times. I gave up and quit playing for the day. This is getting very annoying since it persists off and on this way. It is happening on two computers with different hardware and windows versions. For completeness, I wiped and reloaded them both. I tried connecting each directly instead of using a router. Problems still persist no matter what on all my accounts. Since that post I have moved to a different system and my connection problems vanished instantly. The rest of my corp seems to still be plagued by constant disconnects. Doesn't seem to be region specific, but possibly system specific as two jumps from my current location a corp-mate still gets disconnected constantly. I had another corp-mate who had no disconnects flying where I am travel 21 jumps for a weekend and was getting disconnected the entire time. After the weekend he flew back and no more disconnects. Hope this is helpful if CCP reads it.
Meditril	Posted - 2009.10.24 15:49:00 - [1289] I never experienced this issue before... but today a few minutes ago I just got this disconnect thing two times in a row.
Loongcat	Posted - 2009.10.25 02:44:00 - [1290] Ive had this issue for the last 6-8 months in western canada... today i started pingplotter just before i went to work (around 9am local time) and left it running pinging the eve server IP all day. Ive returned 11 hours later and see massive swaths of red on the timeline graph indicating what wouldve resulted in a disconnect from the server. i can see huge packet loss percentages from top to bottom (11 hops total) including on CCPs IPs... this is including my provider and aparently the british provider thats the primary for the server. (mine being Telus communications, the euro one being Telia, which is aparently swedish) now one of my conspiracy theories that ive had for a while is that phone companies providing digital tv as well as internet and phone service is whats causing the sporadic ones for me personally. upon visiting the telia website, they advertise identilcal services as telus here in canada do. IE digital tv and all that BS. i mean really.... how long has the internet been around for.... you would think that these companies would know how to provide proper service instead of this bum**ery that does nothing but make us internet dwellers miserable /rant Also, this doesnt just affect my eve connectivity, it looms over every internet related thing i do. Webpages dont update, MSN disconnects, online shooters etc. all lag and ping in the 260ms zone or cut connection completely... ing bull** Pre edit edit... aparently eve files doesnt like .pp2 files so i cant give you a download of the file atm

ibme	Posted - 2009.10.25 04:49:00 - [1291] Dear CCP, Your machine at: 87.237.38.22 Is showing HUGE lag with a 23-100% packet loss, resulting in my reciving a CLOSE SOCKET error. Please fix your machine.
Danbar Roth Amarr	Posted - 2009.10.25 07:09:00 - [1292] I had socked closed every 2-3 minutes if ideling yesterday, have never had it before and im on a 100mbit fiber connection so i doubt it was the ISP, connection didnt drop during the closures either, but all my 3 accounts got it at the same time each time (unless being active on one account). Today it is all but gone, however, and i didn't think about doing tracert's etc yesterday.
Hanster Maluki	Posted - 2009.10.25 12:17:00 - [1293] Huge packet loss from Telekom Austria, please fix that asap: --- 87.237.38.200 ping statistics --- 133 packets transmitted, 105 packets received, 21.1% packet loss round-trip min/avg/max/std-dev = 30.956/40.606/42.223/2.558 ms
epsilonion	Posted - 2009.10.25 15:40:00 - [1294] Got 'socket closed' on my clients even through mobile dsl and land line.... also status unknown on login screen... tried friends dsl whos in a BT area and hes getting the same... please help..
Uma Thurman Minmatar Mean Corp Mean Coalition	Posted - 2009.11.01 08:03:00 - [1295] Last night and still got problems with socket closed. . Several times can't login (socket closed) then when I (finaly) login, after couple of minutes disconnected how annoying.
coolzero Gallente Core Research Expedition	Posted - 2009.11.01 13:48:00 - [1296] yup here too....as it stands now im gonna close my account..i cant do crap...i love mission running and its just impossible lost 10 drones and almost a blown up dominix today due to socket closing.. i returned last almost 2 months ago but the last week its just ridiculous with disconnects and socket closing to the point i just cant play eve online. Jack of all trades, master of none...
TITAN'ium Lithuanians Zenith Affinity	Posted - 2009.11.02 19:56:00 - [1297] me to i get this f...ing disconect every 1-2 min at the evening at day time it's all good, admins, please get this bug fixed becouse it's imposible to play eve in such conditions...
TITAN'ium Lithuanians Zenith Affinity	Posted - 2009.11.02 20:02:00 - [1298] what video cards do you use ATI or nvidea ?
coolzero Gallente Core Research Expedition	Posted - 2009.11.02 20:18:00 - [1299] i use ati (atm i had a nvidia before but it fried :0 ) Jack of all trades, master of none...
Chevy Prefect	Posted - 2009.11.06 20:02:00 - [1300] CCP is stealing from it's Eve-Online users! Keep bending over everyone. I cannot even change a few market orders without the damn socket closing. CCP needs to forget about Revelations until Apocrypha works.

Tacoh	Posted - 2009.11.06 20:18:00 - [1301] okay here is my take on this.... it almost seems random....but then again not at all... during parts of the day, i can browse the internet and play eve without the socket closed.... sometimes, if i even try to open one page...boom i open up my wallet to see 'zero isk' (my socket closed test)...sometimes when i'm playing and i'm not browsing around on firefox, i get disconnected, only to see that my mom/dad is using their computer since i can see their internet light blink.... so in a broadish way, its like sometimes eve doesn't like to 'share' my bandwith...sometimes when it closes due to this error, it'll have an effect on my connection, certain websites will open up so fast, and some will get a 'problem loading page' error....like wtf? tldr, eve sometimes acts like a spoiled brat and doesn't like to share my bandwidth, and if i do it throws a fit and socket closes (during random parts of the day...almost like phases) like right now i'm playing and typing this without no problem.... I hope this unique perspective will confirm something that you know or don't know
Palco Minmatar	Posted - 2009.11.07 18:39:00 - [1302] Hi All, I am not a big poster on the forums, but perhaps my information can help some. After loading EVE, I was unable to play the game. Almost every mouse click or undock kicked me from the game with a network error. Sometimes I could play for 2-5 minutes before getting booted. I had a previous linksys bug with a vpn that required a port trigger to be created for SSL, so I figured WTF it will either work, or I am going to have to cancel. I created a port trigger on the router (BEFSR41) Applications and Gaming --> Port Trigger Added: trigger 26000 --> 26000 and forward 26000 --> 26000. Since I created the trigger on my router, no network instability at all. Cheers, Palco
Marcus Gord Caldari Preta Light Industries Naraka.	Posted - 2009.11.08 00:27:00 - [1303] I've been getting client crashes and socket closes since november 6th. I have had times where I've had the socket close on me, logged back in, only to have the socket close again within 30 seconds. I've defragged, disk cleanup, checkdisk, virus and spyware scanned, hell I've even system restored, thinking it was an update I got on the 4th. At the moment I'm downloading the client fresh, but something really isn't right here if I'm getting closed sockets about 20 times in an hour. ===== Truth. Respect. Honour.
Neshirana	Posted - 2009.11.08 16:37:00 - [1304] Yes, I noticed since roughly Nov 6 the "socket closed" problems getting more and more. Today it is so bad I can't play. I am knocked out of EVE every couple of minutes and cannot use drones or enter a plex/mission with scrammers. Everything else about my internet works fine. I hope this gets fixed soon -- I wanna play :) -Neshi
Office Lineback	Posted - 2009.11.09 08:49:00 - [1305] Edited by: Office Lineback on 09/11/2009 08:50:49 Edited by: Office Lineback on 09/11/2009 08:50:25 Edited by: Office Lineback on 09/11/2009 08:50:00 Just posting to confirm that I have been getting 'socket disconnect' errors constantly since Nov 6th. I play two accounts on two seperate computers. Until Nov 6th I had not experienced any disconnect problems at all. I do use Eve Voice but I tried not joining any voice channels and I still experience the same error. I have tried clearing cache, resetting network devices, and turning down all graphics settings. None of which seemed to help at all. Just keep getting disconnected ever 5-20 minutes after logging in. Makes the game pretty much unplayable. Heres hoping it gets fixed soon. Thanks!
Xartain	Posted - 2009.11.09 13:50:00 - [1306] same problem.... socket close.....pffff. I play eve from 2005 but never had this problem until now. Any idea why ?
Scouteye Locasta Tactical	Posted - 2009.11.09 15:03:00 - [1307] ISP changed something on your physical connection? work been done on the phonelines out in your street resently? can be a whole number of things from small noise faults on your line to apps like utorrent and dna knocking off your connection when uploading.
Master Geronimo	Posted - 2009.11.11 11:18:00 - [1308] Maybe this helps: The 'socket closed' error only occurs on my wireless connected laptop. I have a wired connected desktop downstairs and a wireless connected desktop upstairs, neither give me the socket closed error. In my situation it seems to be something with my laptop, although I cannot find what it is. I hope this shines new light on the subject and that we can fix this problem soon.
Enst Smath	Posted - 2009.11.11 15:37:00 - [1309] Since roughly the 6th, I've had this problem, too.
Jazz Ark Omega Essence Mining and Shipping	Posted - 2009.11.15 21:51:00 - [1310] Originally by: Acinom I keep getting disconnected at random times. Sometimes as little as 30 seconds from log on. Sometimes 2 hours. I have dropped down to classic EVE and ensured my Video driver is still up to date. I cleaned the cache and settings. I am getting tired of losing my drones... I try to keep reclaiming them but the Rats on my mission have other ideas. Any idea why? I do use a wireless router. Checked its firmware and it is up to date also. I am having the same issue and I'm not using a wireless router. It seems to be random intervals and not related to anything else I am doing on my machine. I can usually log back on fine, but losing drones and abandoning fleetmates are the worst parts.

ReeLeeSun Caldari Ambition Industries	Posted - 2009.11.17 13:21:00 - [1311] Possible Solution: Do remember that OS' are stupid. By default the QoS has a setting called : Limit Reservable bandwith, although it's checked as Not Configured(thus Disabled) it's still set as 20% and running in the background. To get to that setting type in RUN window: gpedit.msc go to administrative templates -> network -> QoS Packet bla bla and there will be a setting called Limit Reservable Bandwith. Select enable and set it to 0 or 0%. there a movie about this too.. ------------------------------------------------ In my world everyone's a pony, and they all eat rainbows and poop butterflies :D
Kel Arkir Biotronics Inc. Majesta Empire	Posted - 2009.11.17 23:53:00 - [1312] Experienced the same problem, sockets closed like mad in the evening, very much playable during the day/morning. No changes in the router helped - decided to uninstall and make a fresh install on a different harddrive, works like a charm now. Old harddrive was having alot of defect sectors.
jam6549 Via Crucis Inc.	Posted - 2009.11.21 15:49:00 - [1313] Still got this problem. Even tried a fresh new install and still can barely play :(
Bomberlocks Minmatar Brutor tribe	Posted - 2009.11.21 23:58:00 - [1314] Has anyone tried checking the length of their DHCP leases? I used to have the socket closed error with monotonous regularity until I by chance changed the length of my DHCP lease to 24 hours. Since then I've never had it.
Akuma Tsukai Amarr	Posted - 2009.11.24 04:42:00 - [1315] Geee yesterday was a ****ing record. Had the guts for 15 minutes of socket closed messages, just quit playing after that. Waiting for patch playing other games ---- Drones eat everything. Trust me.
Wedge Capulet StarHunt Systematic-Chaos	Posted - 2009.12.02 01:50:00 - [1316] Well, this sucks. Can't play for more than 5 mins.
Rodinah	Posted - 2009.12.02 06:45:00 - [1317] I am getting this a lot now. Strange thing: My hisec alt gets disconnected every 5-10 minutes. My null-sec main can play for hours with out issue.
Shadow Lord77 Caldari Stellar Policying	Posted - 2009.12.05 17:42:00 - [1318] It's strange how long this has been going on for. Has CCP ever publicly addressed the issue? I feel as though this may be a fundamental problem with the EVE online code.
Ark silva	Posted - 2009.12.06 03:30:00 - [1319] Edited by: Ark silva on 06/12/2009 03:30:10 Constant socket closes here that just started happening after Dominion. I play wired on a desktop and a second account next to me wireless. My main account seems OK most of the time, but when I try to play both I get socket errors on both. I am going to cancel my accounts most likely since I can barely play. I am tired of losing T2 drones. It is sad
Don Pellegrino Helljumpers	Posted - 2009.12.06 03:42:00 - [1320] Edited by: Don Pellegrino on 06/12/2009 03:58:18 Socket closed every 5 minutes since Dominion, especially when dual boxing. Totally unplayable. Sometimes I "only" get disconnected every 30 minutes, but it still makes pvp very difficult to do. Quote: trigger 26000 --> 26000 and forward 26000 --> 26000. I just did that on my Linksys router and haven't been disconnected since.

Xr0ssfire	Posted - 2009.12.06 06:04:00 - [1321] 5 disconnects in around an hour this evening 8pm (EST) about every 10 mins or so.
Sister Megarea Sisters of Agony	Posted - 2009.12.06 16:20:00 - [1322] We have a couple of corp members going through this, as well - One on a Mac, the other on a Dell laptop. Out of curiosity, has anyone actually tried calling CCP on the telephone ? Email and forums are pretty easy to ignore - Angry customer on the phone not so much so...
Zharah	Posted - 2009.12.16 03:04:00 - [1323] I may end up speaking too soon, but I've not had a single disco since I was forced to uninstall and completely re-install for Dominion. Anybody else still getting socket closed errors?
Sral TBear Gatlin penguins	Posted - 2009.12.22 15:31:00 - [1324] yes...5 min later yes...5 min later yes...yes...5 min later yes...5 min later yes...yes...5 min later yes...5 min later yes...yes...5 min later yes...5 min later yes...yes...5 min later yes...5 min later yes...yes...5 min later yes...5 min later yes...yes...5 min later yes...5 min later yes...yes...5 min later yes...5 min later yes...yes...5 min later yes...5 min later yes...yes...5 min later yes...5 min later yes...yes...5 min later yes...5 min later yes...yes...5 min later yes...5 min later yes...yes...5 min later yes...5 min later yes... sorry about this post, but im about to take a forced leave do to this..... before dominion np at all...now yes...5 min later yes...5 min later yes... well....ill get back if i find the magic stone
Dok No	Posted - 2009.12.24 08:32:00 - [1325] Edited by: Dok No on 24/12/2009 08:32:57 Hi, its the same on my side...there have been some discos before Dominion - but since then I can't hardly play Eve. Roughly every 5 minutes the clients freezes and then comes the message "Socket is closed". When I am on with two chars (every one on a separate client) sometimes one gets lost and the other can proceed (at least for a while). If this keeps on I don't see any fun in Eve anymore. Dok
UVPhoenix2 R.EVE.olutioN Fatal Ascension	Posted - 2009.12.24 16:20:00 - [1326] I can't do anything. I keep getting socket closed after logging into space for 3 minutes. It is really frustrating. ___ After I'm gone, your Earth will be free to live out its miserable span of existence, as one of my satellites, and that's how it's going to be.
Phugoid	Posted - 2009.12.25 15:59:00 - [1327] ACK!! Its Christmas morning and all Im getting is lost sockets. anywhere froma a few minutes to 1/2 after logging in. And then the agents forget I did the mission already, tho they did pay me....:) Hope it gets fixed soon. Im sure the prob is not on my end!
Phugoid	Posted - 2009.12.25 16:13:00 - [1328] Edited by: Phugoid on 25/12/2009 16:13:38 One more tidbit. I did notice the problem started when I turned on my XBox360 while I was playing Eve. Apparently EVE and 360 w a wireless router dont get along, ok fine. So I figured that out, but since then EVE is still having issues with disconnects and lost sockets. Im only a little over 2 months old, and didnt have a problem before. If it doesnt get fixed soon Im just gonna fly into low security space and ask to be blown up for good! :(
Drevien Caldari Red Federation	Posted - 2009.12.27 14:45:00 - [1329] Sockets getting closed here too, on morning when number of players is under 30k i can log in and play and have no problems. As soon as it starts to grow to 30-35k+ i start to get disconnected and the time to log in changes from 20 sec to about 3-7 mins (from typing in pw to actually seeing my ship). By the time its 35k+ (in weekends that happens very fast) there is no point in even trying as the time to log in is longer than the time till i get disconnected. I can play in mornings but usually corp chat is empty, no fleets going and most fun thing to do is missions. For now i am just changing skills playing other games and hoping that next week i can actually log in eve on playing time, but i doubt ill do that for more than a month. Probably not much use to post here, but its somehow nice to know that you are not alone with such problem.
Zelot Blueice Gallente Colonial Defense Agency	Posted - 2009.12.28 10:00:00 - [1330] I would just like to say that this problem has been with me for some amount of time. I would say that I have had this problem since Quantumn Rise.

Travarica	Posted - 2009.12.28 20:35:00 - [1331] I have same problem since last Dominion patch. Get disconnected every few minutes, game is unplayable for me right now. Pls people, file petitions. Maybe that makes CCP to look into it. I filed mine, but a week without response now...
Millimage Minmatar Republic Military School	Posted - 2009.12.29 08:59:00 - [1332] I've been discussing this in the sticky, but since this thread seems more lively I'll post some more info here. I've been running Ping Plotter for some time now and it seems the root of the problem for me is a bad line. In ping plotter I get a 10-15 second packet loss on the first hop (ISP) whenever I get disconnected from game. Now the line has been the same for over a year now and the problem only started appearing after Dominion came out so I suspect they have changed something in the client code that has made the connection more fragile. Maybe a timeout value has been lowered enough to get the dc where it would have waited the problem out before? Dunno really... It is also worth noting that the "bad" telecity server on route that has been called out so often before seems to pass tcp packets through well enough. It only drops the the ping echo requests, probably due to prioritizing under load. Anyway, my problem still remains. The game is unplayable and I'm taking advantage of the LOTRO welcome back week to pass the time. =) ______________________ My EVE blog
Hawkeye Cash	Posted - 2010.01.01 06:14:00 - [1333] Edited by: Hawkeye Cash on 01/01/2010 06:14:56 Seems to be the place to put forth a vote to make ccp more aware of this issue. I too an being DC'd with the message 'socket closed' appearing not long after the game stops responding. I agree it is challenging to play when the conditions are like this. Heres hoping CCP move it on asap.
Soliscout	Posted - 2010.01.04 20:07:00 - [1334] same here, sometimes its about 15 mins until socket error, sometimes its about an hour, but the soket error WILL come sonner or later...please provide a fix to this asap
Devilsown	Posted - 2010.01.04 20:46:00 - [1335] It might be to soon to cheer, but i did the following to at least until now fix the problem. knocking on wood I went into the router setup and in the WAN Setup Disabled SPI Firewall NAT Filtering, Disabled SIP ALG This is on a Netgear Wrn3500 (N300) wireless router. Last night i played without the socket loss errors. Thus so far i am happy, although knocking on wood.
Garia666 Amarr T.H.U.G L.I.F.E The Volition Cult	Posted - 2010.01.05 18:50:00 - [1336] Man this is so enoying it keeps disconecting.. been playing justy fine for years an dnow this happens.. wtf is going on... www.garia.net
Korinthius Caldari UNAS Corp	Posted - 2010.01.05 22:00:00 - [1337] Edited by: Korinthius on 05/01/2010 22:01:45 Not sure if this will help everyone, but it has resolved the Socket Closed issue for multiple corp members. Heres what we found and what we did to resolve the issue. For the last 2 weeks we have been getting an increased number of socket closed errors. Originally this would only happen once or twice a day, but quickly escalated to 5-6 times an hour. Not good while running missions as we all know. When the issue became really bad for me and my roommate, we started thinking we had a bad router, and went through the logs. In the logs, we found hundreds of packets lost in just mere moments. The log only held 20 pages of info, and within 10 mins, the whole log had been refilled. While following some other posts we found on the web we began troubleshooting. During the Troubleshooting process, we played with a few settings, such as turning gaming mode off, UPNP Settings we disabled, and Discard PING from WAN side was enabled. While these changed did NOT resolve the issue, we found a new problem. In the logs, alot of the packets lost we now changed to "Smurf Attack Detected". The little blue buggers we messing with my router? j/k. Through more research, we found a resolution to this problem as well. We changed the router so we were not longer on a 192.168.0.X network to a 192.168.1.X network. Results = 36 hours of no Socket Closed Errors, and packets dropped went from 100 per min average to 6 per HOUR. Result = 2 Happy Eve Players. We recommended this fix to other people in the corp who were having the same problem, and they are rocking Tranquility with the rest of the corp again. The fix may require as little as the IP change or as much as all 4 items we changed, but TBH, I am not going back and testing that theory under threat from my roommate to smack me with a frying pan if he loses connection again. Network Hardware In Use Bell Speedstream 5200 DSL Modem D-Link DI-624 Airplus Extreme G Wireless Router Hope this helps others out there, not sure if these suggestions have been posted before and I appologize if I am repeating someones previous post
Sella Lesbon	Posted - 2010.01.08 07:13:00 - [1338] I'm getting socket closed every 1-2minutes. This is unplayable. Been doing pinging and my internet doesn't seem to get packet loss. Any ideas?
Cojimar	Posted - 2010.01.09 22:26:00 - [1339] I'm getting socket closed every 1 to 2 minutes. it is not even unplayable.I've been pinging and my internet doesn't seem to get packet loss. this just started 3 days ago; anyone else........ Any help would be fantastic -Cojimar
N1kel	Posted - 2010.01.18 21:30:00 - [1340] same socket closing every 10 mins.. C:\>tracert eveonline.com Трассировка маршрута к eveonline.com [87.237.39.196] с максимальным числом прыжков 30: 1 1 ms <1 мс <1 мс 192.168.1.1 2 21 ms 21 ms 21 ms vl-cen-bas3.avtlg.ru [83.239.128.229] 3 21 ms 21 ms 21 ms 83.239.151.241 4 21 ms 21 ms 21 ms 83.239.129.82 5 22 ms 21 ms 21 ms ae-0.vgrd-rgr1.ug.ip.rostelecom.ru [87.226.141.1 25] 6 113 ms 113 ms 113 ms xe-1-0-0.frkt-ar2.intl.ip.rostelecom.ru [87.226. 133.110] 7 124 ms 357 ms 360 ms decix.telecitygroup.net [80.81.192.103] 8 118 ms * 119 ms 85.90.238.58 WTF?! 9 * * 758 ms 85.90.238.58 WTF?! 10 118 ms 117 ms 120 ms 85.90.238.54 11 123 ms 121 ms 122 ms ipt-ccp-games-1-as35834.lon3.telecity.net [217.2 0.44.138] 12 121 ms 122 ms 121 ms 87.237.36.22 13 122 ms 122 ms 121 ms 87.237.39.196 Трассировка завершена. http://www.ip-address-lookup-v4.com/lookup.php?ip=85.90.238.58 - here shown that IP-adress, which causes troubles, belongs to British ISP, so guys you can`t do anything.. Those who don`t have 85.90.238.58 in their route to eve-server are just lucky ones.

N1kel	Posted - 2010.01.19 00:06:00 - [1341] O_o Problem solved I`ve changed the IP-range on my router for intranet - dunno why, but it helped.. No more lags on 238.58 :)
Zavouzo	Posted - 2010.01.28 12:40:00 - [1342] Edited by: Zavouzo on 28/01/2010 12:41:00 Sure, ill happily ping whatever and reset my winsock but no change, problem still occurs, and now all of a sudden a new patch that seems to tackle connection issues? Sure have all your PAYING customers mess in their windows while the issue is on Eve side. Let the peons muddle about with their connection while you KNEW the issue isnt there but in the clusters. Conclusion: Lame!
Athena Olympia Band of Builders Inc.	Posted - 2010.02.21 00:11:00 - [1343] Ok this was happening to me. Dominion came out. STill happened. I updated to Win 7. Still happened. Updated drivers. Stopped. Fine for over a month. Now this past week - eve closes due to loosing the socket. Checked my drivers - no new ones to update. WTF!! I pay for this account - I don't use plex's etc. This is getting really annoying. Can CCP PLEASE look into this ?? Athena Olympia Recruiter Band of Builders (BoB) - Building an Empire
ParlourBeatFlex	Posted - 2010.03.08 00:45:00 - [1344] Hi, Started playing eve around a month and a half ago. The first few weeks were perfect in terms of connectivity. Then i started getting gradually more socket closed messages, and now its at a point where the game is unplayable for me... especially when the server is at peak times. I have always assumed that the issue was due to my connection, but after becoming more and more frustrated with Eve i began playing other MMOs and online FPSs. I fully expected there to be lag and connecion issues with them, as i was trying to play them at the times eve was most unplayable (ie, at peak times). Iv had no issues with any other games, and performing ping and speed tests i have very little packet loss, if any at all. Now call me silly, but doesnt the minimum specifications for eve state a 56k modem or better Internet connection is required? Yes ok, it isnt recommended but your definately saying its possible... Im on a 50meg plan from virgin, and while i admit it isnt 50meg at the best of times i find it strange how i cant support a game that can APPARENTLY be played without broadband, on a crappy dial up connection... CCP, dont say its connection issues, as theres tons of proof in here that its not. Tell us the truth and get to sorting it out... coz at the minute all your doing is ****ing alot of people off. It takes the biscuit that people are actually paying subs for a game where they cant leave a station, or even play the game at peak times.
LordInvisible Gallente Nova Ardour	Posted - 2010.03.09 00:01:00 - [1345] i was getting same errors as u guys, but they stopped like 4 weeks ago. I did change my router back then for different brand. -------------------------------------------------------------------------------- Quote: "For me EvE wasn't that much fun, many ppl refer to it as a nicely designed database front-end and that
Katar Trilac Amarr 1st Steps Academy Tread Alliance	Posted - 2010.03.09 22:14:00 - [1346] Ok, so this may not be the same problem, but I tried to reply to the thread that seemed appropriate and found it closed... So.. here's my issue. Playing eve fine for three months. Last night doing a fleet op and I suddenly get disconnected. It's not a socket closed message but a disconnected one. I get dumped back at the sign in screen. All of a sudden the eve client is now in it's own window and is no longer taking up the whole screen. I log on quickly, more quickly than normal, with no problems. I continue the fleet op, sit still for a few minutes and then promptly get disconnected. This continues to happen until I'm actually moving and warping to places with my fleet and still get disconnected randomly in the middle of it. The thread I was trying to reply to was about a year or more old. Has anyone had this problem since then?
Conan Knakworst	Posted - 2010.03.11 17:17:00 - [1347] He all, I have looked through the replies in this topic, but is there a fix? I've tried most of the sugestions on the forum, but............NO GO!! Thanks anyway!
Eliax Gallente Sankkasen Mining Conglomerate On the Rocks	Posted - 2010.03.11 22:56:00 - [1348] Edited by: Eliax on 11/03/2010 22:57:36 I've been getting this recurring disconnect problem for 2 weeks now. Never had this problem before. Connection info: 1 x Router, 1x PC, 1x notebook: 1 desktop pc Q6600 (running 2 clients) windows 7, 64 bit. 1 notebook ferrari 5000 (running 1 client) vista 32 bit. Divide & conquer attempt: All 3 clients running at the same time. All clients disconnect at a random time multiple times per day. When the disconnection occures, ALL 3 clients disconnect at the same time. All computers in the private network are connected to the router who is connected to the isp (adsl). Ventrilo & teamspeak never disconnect so it's only eve online on all the computers on my network. This is no local network connection issue, otherwise ventrilo & teamspeak would disconnect aswell. This is no computer issue, otherwise only 1 computer would disconnect, not all clients in the network at the same time.
Ribinni	Posted - 2010.03.22 03:49:00 - [1349] I've been playing this game going on about two months now. Suddenly I start getting "Socket Closed" messages and I get booted off. I log back on and all my drones are lost and I'm warping back. It will happen to me like every ten minutes. This needs to get fixed or I'm quitting. I've read alot of testimonies all over the net (not just this board) and this seems to be rampant.
Torvz	Posted - 2010.03.22 14:31:00 - [1350] This has been happening to me too, didn't happen when I used to play EVE, only since I've restarted. This makes playing the game difficult as all here have said. This issue seems to have been going on for over a year, has there been any official response on this?

Torvz	Posted - 2010.03.22 17:09:00 - [1351] Just run a ping test and I get 0% packet loss most of the time and a latency of less than 25ms, not a huge surprise as I have a fast connection. Every now and then, however I get 100% packet loss all of a sudden as EVE does not respond, usually only for 1 ping then it's fine again, but each time that happens I get socket closed error.
Zeronic Gallente Blueprint Research Eden	Posted - 2010.03.23 05:48:00 - [1352] I have complete got rid of my socked closed issues. Only time this happen now is when the server crashes. What did I do. Upgraded to Windows 7, Upgrade my router to an Asus RT-N16 form a Linksys BEFSX41 Router - AT&T is my ISP at 6 MBPS connection. Other Thoughts: I do believe this issue core problem is in the router itself. I stopped suggesting using Linksys/Cisco Routers at all now. Find another brand with a better firewall, with better spec to handle the load of your network. The core issue here is packed loss, the connection get cut between your PC and the game server. Now I do stress to people to contact their ISP and ask about their modem or how they get on the web. It could be there is another firewall or device causing the problem.
halonicholas	Posted - 2010.03.24 00:35:00 - [1353] I have been having this crap ever since dominion. On 3 computers on both wired and wireless and on xp vista and windows 7.i have found nothing to really help. i belive this is a ccp problem not A isp one. it is getting almost unplayable. i was running some level 4s and it would constantly give me "socket closed" i have sent a petition and they said it isnt there fault. CCP please admit its yours problem and fix it. i dont care if you go bak before dominion just fix it already.
Zeronic Gallente Blueprint Research Eden	Posted - 2010.03.24 00:51:00 - [1354] Originally by: halonicholas I have been having this crap ever since dominion. On 3 computers on both wired and wireless and on xp vista and windows 7.i have found nothing to really help. i belive this is a ccp problem not A isp one. it is getting almost unplayable. i was running some level 4s and it would constantly give me "socket closed" i have sent a petition and they said it isnt there fault. CCP please admit its yours problem and fix it. i dont care if you go bak before dominion just fix it already. You don't understand the Internet very well then, Some ISP connection device like a modem or wireless bridges have build in firewalls. I truly believe that this a a ROUTER issue, but again the ISP will work with you to resolve the problem. If they don't drop them like a ton of veldspar.
EvilPhD	Posted - 2010.03.25 06:30:00 - [1355] This issue is too wide spread to be a router problem. If it was a router problem other internet apps would be having the same issue. I also have been having socket disconnect issues. This happens when I am running missions, after traveling through multiple gates the game just freezes up and I'm back at the login screen again. now I am getting "The EVE cluster has reached its maximum user limit. Please try logging in again later. You are #9 in line for logon." Only 22K users. I've seen Tranquility handle over 44K without this issue. It could be that whatever CCP is using in the code to regulate lag or whatever is forcing people off. I play with servers all over the world. I never have problems like this. Suggest that CCP start keeping crash logs to help them narrow this issue down. If you can send me a socket error message, you can gather stats on it. This is almost making the game unplayable.
Coulix	Posted - 2010.03.25 16:10:00 - [1356] Unplayable,gettting socket close after 1 min, cant play at all, all packets are lost (ping plotter) and all other net connections from my computer stop working at the same time. Don't know if its win7, the router or the isp (Orange France). I give it one more month, if nothing works like before i will unsubscribe after 4 years while i was planning to pay for ever till my retirement days in 30years. test
Squasar Kiith Paktu Veneratio Venator Alliance	Posted - 2010.03.26 05:47:00 - [1357] Yea, the socket closed errors just started for me today after changing nothing whatsoever. The central hub drops all connections to the internet and when I quit eve, my internet returns. Once again, this tarted happening within the hour for the first time.
KAELA MENSHA	Posted - 2010.04.02 23:58:00 - [1358] This problem just won't go away. 3 people in the same corp, disconnected at the same time. In three different parts of the world. All got socket closed messages. At one time, it happened every night at the same time.
Tyremis The Perfect Storm Gentlemen's Club	Posted - 2010.04.03 06:00:00 - [1359] Edited by: Tyremis on 03/04/2010 06:00:36 this is happening to me regularly every few hours in the last week. Maybe when this topic reaches 5000 posts ccp will finally do something. As with many others internet is fine all other online apps is fine eve is not fine.
bw8	Posted - 2010.04.03 22:10:00 - [1360] I haven't been recieving any more socket closed errors since i did these two things: -Upgraded to Windows 7 (same box, from XP to 7) -Changed ISP's from a crappy local fiber provider to Charter Cable

FightTh3p0w3r Gallente CyberTecK Production Technologies	Posted - 2010.04.04 02:03:00 - [1361] Originally by: bw8 I haven't been recieving any more socket closed errors since i did these two things: -Upgraded to Windows 7 (same box, from XP to 7) -Changed ISP's from a crappy local fiber provider to Charter Cable Windows 7 has no effect on socket closure errors, I am running w7 and am getting these errors. I believe this is a ISP issue, as my old house we had standard 1,5 mbps DSL through quest. I NEVER once got a disconnect or socket close error. Since leaving home and moving less then 5 miles down the road to another house, I have been having frequent drops. This family is running a "wireless broadband" connection, almsot like satellite. Now there's already issues with the internet as is, just because the "reciever was moved by the wind so we arnt getting the proper singal" However when there is internet, there are freqent delays of 5-10 seconds of no net, and eve often closes due to socket errors. I have tested eve with they lynksis routers firewall both on and off, and both times eve acts the same way. I believe this is more of an ISP issue then a ccp / router / firewall / personal computer problem. ---------- Vote CCP Prism X for employee of the year!
xanadufus	Posted - 2010.04.04 06:40:00 - [1362] Edited by: xanadufus on 04/04/2010 06:41:10 I have HAD the same problems as all who have posted here, randomly timed disconnects. Anything from seconds to 5 mins or longer. Nothing I tried seemed to work. I d/l and installed latest video drivers. No luck. I Upgraded the firmware version on my modem/router(Netgear) and uninstalled ZoneAlarm Pro (because it too was behaving badly) and purchased and installed Kaspersky Internet Security, At the same time and this might be a long shot but.....I had read here previously someone suggested the Jukebox.....Well I never listen to the music anyway so what I did was to cut the Jukebox folder from EVE/res/Audio and pasted it in my EVE folder. Nothing else was touched in the Audio folder. Upon entering the station and selecting Jukebox I noticed that all tunes were being scanned ie the pointer was just scrolling over all tunes obviously not finding any tunes. The "Play" key was active and I just put it in "pause" mode and the scrolling stopped. It just might be the biggest coincindence but since then (some three days later) and Eve has been online for approx 17hours without a problem what so ever. Today, Sun 4 Apr, Eve has been and is still online, for 10 hours straight. No disconnects or any problems at all. I have completed 2 L4 missions and a couple of L3(testing new skills)missions and been afk for a few hours also. Again, this may have only been the fix to my unique circumstances but so far so good. One othert observation also. When in home station I like to have "items" and "ships" overlayed in the bottom right hand corner of screen. When i was having the disconnects etc these would be separated upon entering the station. Since having no probs the "folders" are together when I enter station now. Sorry about the length of this rave but Im a happy panda for now Hope this helps ANYONE
Sony Colt	Posted - 2010.04.04 06:48:00 - [1363] Well I play regularly with 4 accounts at same time, and BARELY ever had any socket closed problems. I had them now, I had them before dominion, I had them at empire, but its REALLY rare to happen. So NO, its not ccp its not ur windows its not any of this ppl ideas above.. The only thing close to what I think it MIGHT be, is ur router.. Me myself, I dont use any router, I got connection directly from cable modem, hence why I believe its something with the router. I HARDLY HAVE ANY SOCKET CLOSED WITH 4 ACCOUNTS AT SAME TIME. AND IM USING WIN XP SP3.
Soliatre67	Posted - 2010.04.04 20:41:00 - [1364] Never had this before but had it 5 times tonight. Quite annoying during Blockade, my poor drones take a kicking before i can can back to them. Thing is I believe it is this app as everything else I'm running has no problems like this. Tonight the game is completely unplayable. Life is too short - if this continues then ccp won't be getting my renewal.
Tribisha Minmatar United Forces Academy	Posted - 2010.04.05 03:06:00 - [1365] This is NOT a router problem. Anyone who says it is, is just full of it and shouldn't be handing out answers to things they know nothing about. This may be an ISP router problem yes, granted.. but definitely not a home network router problem.
Zeronic Gallente Blueprint Research Eden	Posted - 2010.04.05 16:21:00 - [1366] Originally by: Tribisha This is NOT a router problem. Anyone who says it is, is just full of it and shouldn't be handing out answers to things they know nothing about. This may be an ISP router problem yes, granted.. but definitely not a home network router problem. How is it not a router issue. What proof you do have that it isn't, I switch from a Linksys BEFSX41 Router to an Asus RT-N16 Router and my socket closed issue went away.
General Newbold	Posted - 2010.04.09 00:58:00 - [1367] Originally by: Zeronic Edited by: Zeronic on 06/04/2010 02:46:36 Originally by: Tribisha I have a Cert in CCNA - Cisco Certified Network Administrator. So I do have a fair idea what I'm talking about. The only way to beat that is to have been in this kind of field for at least 15 year and understand how EVE talks over the internet. In that case you would know that the A in CCNA stands for Associate.(and is also the entry level exam) I have tried multiple routers/switches and still get socket errors (including a few cisco devices)
Marcus Ratz Ascendent. Systematic-Chaos	Posted - 2010.04.09 11:44:00 - [1368] I think you'll find that the socket closed problem is not caused by anything at the client (your) end, or the server (CCP's) end. If you look at the tracerouts people provide, you'll see telia.net listed. Now, a google search of Telia.net will reveal hundreds of complaints about this company and it's high latency and packet loss problems. Players of many MMO's and any other statefull services have posted so many complaint on forums the world over, you couldn't possible read them all. You can look up their routers at Router Watch and see the problems they are having on a day by day basis. They had packet loss as much as 96% for data travelling through some of their routers yesterday. Take a look at this report for the April 8th 2010: http://www.dslreports.com/routerwatch/hbg-bb2-link.telia.net So, why do the major backhaul providers use Telia? Because they are cheap. Their crappy service is fine for stateless connections (browsing web sites, transferring email etc), but lousy for statefull connections such as VoIP, streaming video, and you guessed it, MMO's. Changing your ISP can help because of where they get there upstream data routed from. But, finding an ISP that is working today, doesn't mean they wont have trouble tomorrow. Backhaul data is often traded like a commodity, especially excessive backhaul that a company may have. It very similar to you shopping around at different petrol stations when it's time to fill your tank. What will help this situation in the future is the growing number of streaming applications such as video on demand and VoIP etc. As more and more people use these services, and complain about them not working, videos pausing all the time, VoIP phone calls dropping out, MMO games that keep disconnecting, the ISP and service providers selling these services to the public, and coping the abuse from their customers, will force their upstream providers to provide a better and more reliable service. In the mean time, the best thing you can do is try and route your traffic around the problem areas your self. Now, what works for one person, may not work for another because of many factors such as location, ISP used, connection types etc. As an example though, I'll tell you what I do. I live in Australia, so we suffer from the tyranny of distance, so we have very high pings to anywhere over seas, plus very limited choice in how our data gets routed to overseas destinations. So I use a proxy service called PingFu. Google it if you like. The connection from the PingFu servers to the EvE servers do not go via Telia. And, In my case, a connection from my computer to PingFu, also doesn't go via Telia, so for me, the five bucks a month it costs is worth it. No more socket closed errors. And a greatly reduced ping time. Because it is the PingFu server that connects to the EvE server via high speed connections, and not a standard home type connection, it is very fast, very low latency. Plus, they buffer the data travelling from EvE to your computer, and keep the connection to the EvE server open while waiting for your computer to send it's data. As far as the EvE servers are concerned the PingFu server is your computer. The problem is though, if you can't keep a connection open to the PingFu servers, say, because the data path to them is via Telia, then, they can't help you. However, there are several other companies that offer a tunnelling service, just look at all the adds for them when you search for PingFu, and you may very well have better luck with another company due to where they are located and the path your data takes to get to their servers. No doubt there will be people that will say I'm spewing garbage out of my bottom, but, it's easy enough for you dear reader to do some research your self about what I have written here. And I would encourage you to do so. And keep complaining to your ISP especially if using a Tunnel service fixes your problem.
Paran Botephor	Posted - 2010.04.14 04:35:00 - [1369] Just started getting this socket closed error every other minute. The game is now unplayable, just as I wanted to get back into eve and re-upped my sub. This is making it difficult to want to continue, I'll just keep pounding away at it this month and see if I can get it running before my sub comes up.
Nagrapha	Posted - 2010.04.14 09:21:00 - [1370] I've only been playing Eve for about a month and in that time I haven't had a problem. Until today, I started getting this error. I've got a Dlink router, all ports open. No firewall and I'm with Optus Cable Internet in Melbourne Australia. This is frustrating because I can't even get back to a station or finish my missions. Help?

Qnut	Posted - 2010.04.14 09:41:00 - [1371] Yep, Also in australia - been playing for nearly 2 years and only just got this problem today. Been running multipul clients for months now on win7 up untill today.
Marcus Ratz Ascendent. Systematic-Chaos	Posted - 2010.04.15 02:58:00 - [1372] Originally by: Nagrapha I've only been playing Eve for about a month and in that time I haven't had a problem. Until today, I started getting this error. I've got a Dlink router, all ports open. No firewall and I'm with Optus Cable Internet in Melbourne Australia. This is frustrating because I can't even get back to a station or finish my missions. Help? Optus customers hit by China DDoS attack <--- Read this yesterday. Full story: http://www.itnews.com.au/News/172229,optus-customers-hit-by-ddos.aspx
Vaerah Vahrokha Minmatar Vahrokh Consulting	Posted - 2010.04.15 12:21:00 - [1373] I have two opposite issues: "Socket closed" and then EvE stops working till exited and restarted. Reentering credentials + connect button does not work, the client stays forever in "Status: unknown" status. In the TCP / IP apps I make, can reconnect without exiting them. Other times, there is a real disconnection (even the router says so) since my town DSL MUX sucks hard balls. But EvE won't show any issue, I tried letting the client running for 2 hours and it won't ever signal any disconnection, the ship just stays repeating what it was doing (i.e. cycling mining lasers) forever. - Auditing & consulting When looking for investors, please read http://tinyurl.com/n5ys4h + http://tinyurl.com/lrg4oz
Kabooss	Posted - 2010.04.18 08:02:00 - [1374] Edited by: Kabooss on 18/04/2010 08:03:11 Safe mode seems to work fine... i have not had a problem and ive been warping jumping the whole lot for about 2 hours...
Sticklebrick	Posted - 2010.04.23 10:57:00 - [1375] I get the socket closed problem on my pc but my mac works perfectly on the same connection... weird
Una Achura	Posted - 2010.04.23 13:26:00 - [1376] XP SP3 9 months of no problems whatsoever with DSL from GET internet (cable from modem to comp), moved house mid february and had to switch to ADSL from Telenor (wireless from router to comp due to 16 meters distance to the damn phone socket) and have frequent disconnects, both "Connection lost" and "Socket closed". Usually happens on session change, or on using market. Guess the server has a shorter timeout for active requests to the server than for just sitting in station or flying in missions. It has to be said that This ADSL-connection is bad bad bad with very low bandwidth consistency (varying from 0.1 to 3 Mbps unpredictably, while not using any applications). Also extremely frequent disconnects when using eve voice (2-5 minutes), but can't remember any particular issues when using vent. I guess the vent-data take a different path before the bottleneck, but eve-voice and game data don't diverge untill after the bottleneck. (Where are the eve voice servers located?)
Elderstealth	Posted - 2010.04.24 22:29:00 - [1377] Windows 7 here in NZ and probvlem started about the 14 of APril. I dont see any socket message just damage stops going down on enimies and nothing responds. 2 Mins later client drops back to log in screen. I have complained to my ISP as do think they are having some issues cause FPS games went to crap at the same time. Im with Orcon, any others with Orcon and same issue please respond
Zeta Zhul	Posted - 2010.04.25 18:21:00 - [1378] Trying to finish a L4 Angel's Extravaganza. Or even just finish the 2nd pocket, salvage and call it a day. I've been disconnected over 12 times so far in the last 20 minutes. Beyond the ridiculous. yet When I log into the test server I don't have any problems at all. so. Production game server = fail Test server = ok is this a problem with my ISP or router??
Merrick Tolkien 0utbreak	Posted - 2010.04.26 14:30:00 - [1379] Originally by: Zeronic Edited by: Zeronic on 06/04/2010 02:46:36 Originally by: Tribisha This is NOT a router problem. Anyone who says it is, is just full of it and shouldn't be handing out answers to things they know nothing about. This may be an ISP router problem yes, granted.. but definitely not a home network router problem. How is it not a router issue. What proof you do have that it isn't, I switch from a Linksys BEFSX41 Router to an Asus RT-N16 Router and my socket closed issue went away. Also Eve is not your normal web app, it uses a very unique way of server client communication. I have a Cert in CCNA - Cisco Certified Network Administrator. So I do have a fair idea what I'm talking about. The only way to beat that is to have been in this kind of field for at least 15 year and understand how EVE talks over the internet. This is NOT a home router issue. It may be an isp/line issue but not the router sat on your desk. If it where the case many people here would have had socket erros for years now unless they change their router at home every other EVE client patch. This started for the majority 2 christmases ago, and the number of people goes up after each upgrade to the game. CCP, i would seem, have droped the fault tollerance levels of the server/client so dropped packets and background noise on your line play increasing havoc on the data stream between client and server. Before Apoch i had no socket errors ever, installed that update and that was me with socket errors, turned on interleaving so my ISP stabilised my line and the data on it (which screws your ping for FPS games by the way) and socker errors went away. That CANT be a problem with my router on my desk, they have to have changed something in the client. BattleClinic Community Manager
Lukka	Posted - 2010.04.27 00:28:00 - [1380] So this has been happening to me ever since the issue appeared (18 months or so ago approx), but has become considerably worse in the last few weeks. My record dc so far is getting a socket closed while looking at the black screen between the time I click on my portrait in the login screen and the time the station environment loads. Which is pretty quick. The most annoying part of it is that when it happens, it's typically not instantaneous. I can effectively be DCed and the client stays open apparently thinking I'm still connected for up to several minutes before it actually closes. I've taken to spamming the wallet transaction log or the scanner constantly to make sure I'm still connected. Not fun, but it "works". Anyway, I had this problem on both the east and west coasts of the US, different ISPs, different computers, different routers (wired and wireless). I don't have telia.net in my traceroutes. Quote: trigger 26000 --> 26000 and forward 26000 --> 26000. This linksys setting had no effect for me. The "netsh winsock reset catalog" also had no effect. I've noticed if I run bittorrent (bitcomet .68), I can 'reproduce' the socket closed errors quite reliability. An active bittorrent connection will all but guarantee a socket closed error for me in a very short period of time. Running a usenet client (grabit, latest version) doesn't have this effect. A few months ago I used to get these socket errors at exactly the same time of day, down to the minute, for about a week at a time, then they would 'shift' to a new time. I usually keep my computer running 24/7, and I started rebooting every other day or so, and I stopped getting the 'scheduled' socket closed errors. About a month or two ago, my reboot scheme stopped working (if it had ever been the solution in the first place), and now the socket closed errors are again seemingly random. This is a pretty old thread, is anyone at CCP still looking into this?

Marlona Sky D00M. RED.OverLord	Posted - 2010.04.27 07:47:00 - [1381] just lost 5x augmented ogres on my mission alt due to this socket bull****. thanks ccp!
Ender Locke	Posted - 2010.05.12 22:30:00 - [1382] Just staretd playing again and have gotten this error ALL day today. litterally every 5 minutes.
Eraggan Sadarr Phoenix Tribe Cult of War	Posted - 2010.05.29 00:42:00 - [1383] I have had this problem too for ages (Think it was after Quantum Rise). It seems that my router is dropping packets from the eve server (87.237.38.200): Quote: May 29 02:12:11 unknown user.warn kernel: DROP IN=vlan1 OUT= MAC=00:11:95:0e:a7:bf:00:11:22:33:44:55:08:00:45:00:00:29 SRC=87.237.38.200 DST=[My IP] LEN=41 TOS=0x00 PREC=0x00 TTL=115 ID=29024 DF PROTO=TCP SPT=26000 DPT=1912 WINDOW=63928 RES=0x00 ACK URGP=0 But i really have no clue why. I know that i don't get the socket closed when i put the machine in the DMZ zone. So they must have changed something in the socket implementation after QR. Eve Market Scanner - Marketlog comparisons
Archon Grimnir	Posted - 2010.05.29 03:53:00 - [1384] wahoo. the socket closed error is back again. this is NOT a router issue. been fine on dominion for months. not a single socket error. tyrannis comes out and im getting nailed with them left and right. sometimes its an hour between socket close errors. and sometimes its as little as five minutes. had 4 of them in the past hour or two. its starting to **** me off. its like they brought back apocrypha.
Healer Axim	Posted - 2010.05.29 12:23:00 - [1385] Eraggan, can you try upping your TCP timeouts? try something rediculously high. see my post here: http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1038603&page=12#351
Eraggan Sadarr Phoenix Tribe Cult of War	Posted - 2010.05.29 22:50:00 - [1386] Edited by: Eraggan Sadarr on 29/05/2010 22:50:55 No problem!! I solved it, for me at least. It turns out that my router was blocking some DHCP packets from my ISP's DHCP server, which in turn would result in a restart of dnsmasq running on the router. That in turn would result in the firewall blocking the eve server IP. I found my solution here: http://www.genmay.com/showthread.php?t=822727 And i solved it by creating the following firewall rules in the Web UI (Administration>Scripts>Firewall) in my linksys WRTGL541.1 router, with tomato firmware 1.27: Allow my specific ISP DHCP server ports: iptables -I INPUT -p UDP -i vlan1 --dport 68 --sport 67 --source <Your_DHCP_server_IP> -j ACCEPT Allow TCP traffic from the EVE server: iptables -I INPUT -p TCP -i vlan1 --sport 26000 --source 87.237.38.200 -j ACCEPT Hope this helps anyone. Eve Market Scanner - Marketlog comparisons
Tehrock	Posted - 2010.06.01 21:57:00 - [1387] Originally by: Eraggan Sadarr Edited by: Eraggan Sadarr on 30/05/2010 00:39:15 No problem!! I solved it, for me at least. It turns out that my router was blocking some DHCP packets from my ISP's DHCP server, which in turn would result in a restart of dnsmasq running on the router. That in turn would result in the firewall blocking the eve server IP. I found my solution here: http://www.genmay.com/showthread.php?t=822727 And i solved it by creating the following firewall rules in the Web UI (Administration>Scripts>Firewall) in my linksys WRTGL541.1 router, with tomato firmware 1.27: Allow my specific ISP DHCP server ports: iptables -I INPUT -p UDP -i vlan1 --dport 68 --sport 67 --source <Your_DHCP_server_IP> -j ACCEPT Allow TCP traffic from the EVE server: iptables -I INPUT -p TCP -i vlan1 --sport 26000 --source 87.237.38.200 -j ACCEPT Hope this helps someone. I haven't the slightest idea how to do this with my router. The most I can do is port forwarding/triggering, and that doesn't have an option to enter the EVE server ip like the KB article suggests, only open up a port on your router.
Needle Juice Interstellar Brotherhood of Gravediggers	Posted - 2010.06.02 03:38:00 - [1388] i normally run 2 or 3 accounts on the same comp at once, and since tyrannis, i get 1 account that drops out every 5 minutes or less... nothing has changed on my end, and i have no firewalls or restrictions. has there been any statement by ccp for any of these issues? in bed
clide1	Posted - 2010.06.02 18:19:00 - [1389] same here i get my socket closed all the time and i pvp alomnsot every secodn the day and when your screen syas secket clsoed right in middle of a fight welll thats not good
Eraggan Sadarr Phoenix Tribe Cult of War	Posted - 2010.06.02 20:21:00 - [1390] Edited by: Eraggan Sadarr on 02/06/2010 20:22:32 Originally by: Tehrock Originally by: Eraggan Sadarr Edited by: Eraggan Sadarr on 30/05/2010 00:39:15 No problem!! I solved it, for me at least. It turns out that my router was blocking some DHCP packets from my ISP's DHCP server, which in turn would result in a restart of dnsmasq running on the router. That in turn would result in the firewall blocking the eve server IP. I found my solution here: http://www.genmay.com/showthread.php?t=822727 And i solved it by creating the following firewall rules in the Web UI (Administration>Scripts>Firewall) in my linksys WRTGL541.1 router, with tomato firmware 1.27: Allow my specific ISP DHCP server ports: iptables -I INPUT -p UDP -i vlan1 --dport 68 --sport 67 --source <Your_DHCP_server_IP> -j ACCEPT Allow TCP traffic from the EVE server: iptables -I INPUT -p TCP -i vlan1 --sport 26000 --source 87.237.38.200 -j ACCEPT Hope this helps someone. I haven't the slightest idea how to do this with my router. The most I can do is port forwarding/triggering, and that doesn't have an option to enter the EVE server ip like the KB article suggests, only open up a port on your router. Well, it realy depends on your router and router firmware, but the commands i gave are really just firewall rules that allow certain ip adresses and ports, much like your port forwarding, only this is in the firewall on the router. iptables -I INPUT -p UDP -i vlan1 --dport 68 --sport 67 --source <Your_DHCP_server_IP> -j ACCEPT translates to: Open for UDP traffic from <Your_DHCP_server_IP> port 67 to <your_router> port 68. - the trick here is to get the ip of your ISP's DHCP server. If in doubt call them. I found mine in the router log. iptables -I INPUT -p TCP -i vlan1 --sport 26000 --source 87.237.38.200 -j ACCEPT translates to: Open for TCP traffic from 87.237.38.200 port 26000 to <your_router> port ANY. - where 87.237.38.200 is the IP of the eve server Don't know if that helps you. Eve Market Scanner - Marketlog comparisons

Toshiro Hasegawa Caldari Phoenix Rising Incorporated	Posted - 2010.06.02 23:22:00 - [1391] Edited by: Toshiro Hasegawa on 02/06/2010 23:24:38 i got the issue too .. just getting starting to look into it. pretty sure only experienced it tonight after update. - History is the Study of Change
Bla QuaZebra Oberon Incorporated Morsus Mihi	Posted - 2010.06.03 19:55:00 - [1392] Originally by: Toshiro Hasegawa Edited by: Toshiro Hasegawa on 02/06/2010 23:29:15 Edited by: Toshiro Hasegawa on 02/06/2010 23:24:38 i got the issue too .. just getting starting to look into it. pretty sure only experienced it tonight after update. dito
Jita alternative	Posted - 2010.06.06 16:49:00 - [1393] I'm getting the lost connection socket closed about 20 sec after I get in game. My ping is fine on speedtest.net and other online games dont seem to have problems.
Myke Falkon	Posted - 2010.06.07 00:28:00 - [1394] Got the same problem...the socket is closed...I thought I was having connection issues, so I bypassed my router. Still having problems so I went to my internet provider (cable company) and got a new modem. Problem remains, so I had a service technician come out today and check my wiring, all was fine. Played a good bit today with no crashes, but then suddenly at about 8 pm my socket was closed again...real annoying!
Jocca Quinn Matari BackBone Fate Weavers	Posted - 2010.06.07 12:37:00 - [1395] I have had this issue on and off for at least a year (if not more). What I do is once I get the first disconnect I run a constant ping to the Eve server, that (usually) stops it happening again (for me at least). ping -l 1 87.237.38.200 -t JQ none of us are free as long as one of us is chained none of us are free
Dead Cal Macabre Votum Morsus Mihi	Posted - 2010.06.07 15:04:00 - [1396] Ever since the expansion launched, I've been getting this socket error with disconnects. However, it only seems to happen when I have my goddamn drones out and every single time I lose every last one. It's NOT my ISP, as this game "worked" before the expansion. At least enough so that it was playable. Now it is not.
Gorgoth Amadeus Helljumpers	Posted - 2010.06.08 08:14:00 - [1397] I'm getting the socket closed error all the time this morning it seems. I can be logged in for a few minutes, or just a few seconds some times. I've never experienced any problems like this before. It seems more likely to crash when I'm logged in on multiple accounts at the same time. And all my accounts get logged of at the same time on different computers.
HRYEA	Posted - 2010.06.12 11:14:00 - [1398] NOW THIS IS P***ING ME OFF NOW socket closed socket closed socket closed socket closed socket closed every 2 mins off the day been doing this for a few days NOW how can we play while this happen's i never had this prob's in last patch at all and its not my internet that is FINE my freind down the road he dont have this probs what the hell is going on i run the same thing's as my freind dose grrrrr GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR
Aclyn Seriy Gallente Hollow World Mining Corporation	Posted - 2010.06.14 02:25:00 - [1399] grrrr, cant login, when i do i get dosconnected and now i cant stay logged into the damn forums. not bloody impressed to be honest. Originally by: Slinkus Gallentus They're actually in free fall but they keep missing the earth.
Cutter Isaacson Minmatar wiggle Tech. MPA	Posted - 2010.06.14 11:04:00 - [1400] PLEASE WOULD SOMEONE FROM CCP PAY ATTENTION. Thanks, hopefully you noticed that. Now, this socket closed error is really getting on my nerves, constant disconnects and now a complete inability to login at all. I ran the log server and I get one particular message that stood out from the rest "Creating Closed Packet: The socket was closed exception:error(10054, 'Connection reset by peer', 'IOCompletionWsaGetOverlappedResult failed with error 10054: An existing connection was forcibly closed by the remote host.\r\n')" Can someone from CCP please tell me what this means?? And don't bother asking me for a petition or a bug report, I've had to login into the website 3 dozen times or more in the last 24 hours just to post one reply on a thread. It took me 4 hours to post a new thread and I really don't have the patience for it today. Originally by: Haks'he Lirky Some people should just stick to Pac Man.

Miss Steeley Wrong Indeed	Posted - 2010.06.14 14:46:00 - [1401] can not log in, i get socket closes on character selection after selecting a character to log into. Highly annoying as im on my lunch break.... tried repairing client etc ----------------------------------------------- Vote Mynxee for CSM
CommanderShepard1	Posted - 2010.06.15 00:25:00 - [1402] CCP, Please fix this! The game is unplayable, as soon as i get in the game it gets the socket closed error and happens every time i log on and been doing so since yesterday...This is very annoying and making me very very angry.
sgt 808 Caldari Blanchards Innovative Technologies	Posted - 2010.06.15 11:20:00 - [1403] i gotta tell ya i was getting kicked off using an aircard but my fix is open the help channel in game for some reason it keeps me ingame never kicked off again works for me maybe for you too anyway good luck
Gareth Walker	Posted - 2010.06.15 21:23:00 - [1404] Same here. Suddenly getting kicked out of EVE all the time with the socket closed message since the last patch. I have noted a solution given by a poster regarding technical changes to a router. I know a little about computers but that solution was way too technical to be of any use. I can't find anything official from the makers of the game, except a thread where they seem to say "Not our problem". If it's my problem then fair enough, but how about giving me some suggestions on how I might fix it! Is there anywhere you can register your problem with CCP and provide them with details of your setup. I've had a very frustrating morning on the game today.

CCP Warlock	Posted - 2010.06.16 16:15:00 - [1405] Quote: "Creating Closed Packet: The socket was closed exception:error(10054, 'Connection reset by peer', 'IOCompletionWsaGetOverlappedResult failed with error 10054: An existing connection was forcibly closed by the remote host.\r\n')" Can someone from CCP please tell me what this means?? Strictly it means that there has been some kind of network interruption somewhere between your host computer and CCP's servers. Unfortunately, that's all it means - because of an infelicity in the underlying software, almost all network events are currently mapped to a single error message, which we fully recognise is extremely unhelpful to everybody. That is on the release plan to fix. More generally on these errors. We did (finally) manage to track down and fix a problem for some players, that was being caused by home routers taking down the network connection because of a lack of network activity on it. The Eve client simulation is extremely efficient, and there can be times in game where there isn't any network traffic at all between your client and Eve's cluster for several minutes, which was triggering NAT timeouts on some home routers. This is strictly a violation of the end to end principle in networking, but NAT routers have their own set of problems to solve, and some of the boxes use very aggressive timeout periods. We solved that by turning on the TCP KEEPALIVE flag. That leaves us with a situation where although we're fairly sure that remaining instances of this problem are probably on the client side, we can't be absolutely sure. As I said, we're currently working on putting improved network reporting in to the client. The GM's also have a checklist they will go through with you, and if necessary we will ask you to get us a wireshark trace that we can use for troubleshooting. So although i know you don't want to hear this, if you are experiencing consistent problems connecting to TQ, a petition is the best way to start getting it sorted out. Especially if it's the first time connecting, or if connection to Eve has never worked before on that computer. In general - this is the Internet - nothing is guaranteed to work 100% all the time. Often when things have been working, and then don't work, it's because of some kind of transient problem in the routers and connections between the two endpoints. Most network maintenance by the backbone providers is done at weekends, so if your connection suddenly doesn't work on a Sunday evening, don't be at all surprised if it's fine on Monday. Occasionally, there are also ISP related problems that occur at around the same time every day. There are a few ISP's that force a regular DHCP address update, and that can cause a disconnect. Occasionally there's a problem on one of the big trunks into the Eve cluster, and that can cause thousands of players to be dropped. Usually though, ISP related problems won't be occurring just with Eve, there will be other symptoms like web pages not loading. We have some plans to try and address transient connectivity issues, beyond just improving their visibility on the client. In the meantime though, I would ask that you keep reporting any persistent problems, bearing in mind what I've said above. I do understand how frustrating these problems are.

Suyer	Posted - 2010.06.18 02:50:00 - [1406] Edited by: Suyer on 18/06/2010 02:55:00 As far as ISP related problems go, what can we do about those? Sometimes I can play EVE perfectly fine, and other times as soon as I logon and try to load something up (like a contract list etc...) I get a socket closed error message. And it happens again, and again, and again over and over and over again for hours on end. At the same time I see IRC disconnecting occasionally, clearly meaning it's not on CCP's end. However, I can still view all websites perfectly fine, and it almost seems like the disconnects I get are just little blips. I don't know how to deal with this, reseting the router etc... doesn't do any thing, and even while running a constant ping to the TQ server, I get disconnects but see nothing in the ping log thingy or whatever. I have comcast internet if that matters. Edit: I'm now seeing timed out messages in the command prompt, but they happen for only a short bit, then the connection is resumed. But the eve client seems to be unable to deal with this. Is there anything I can do about that? Or do I just have to sit here and QQ because comcast sucks and has probably oversold their network. :(
VicturusTeSaluto Metafarmers MeatSausage EXPRESS	Posted - 2010.06.18 19:37:00 - [1407] I keep getting the socket is closed since the latest expansion. Can't find any issue on my end, connection seems to be solid to everything other than eve.
Scorpio IV	Posted - 2010.06.18 23:06:00 - [1408] Can someone tell me how to run a constant ping in CMD? I'm on win7 if that matters at all.
Trinity Faetal Gallente Burn The Witch	Posted - 2010.06.19 02:50:00 - [1409] Originally by: Scorpio IV Can someone tell me how to run a constant ping in CMD? I'm on win7 if that matters at all. add -t switch after the adres like ping 127.0.0.1 -t ----------------------------------- woot, free zephyr, ccp won me back.

CCP Warlock	Posted - 2010.06.21 10:41:00 - [1410] Originally by: Suyer Edited by: Suyer on 18/06/2010 03:47:21 Edited by: Suyer on 18/06/2010 02:55:00 As far as ISP related problems go, what can we do about those? <snip> Edit: I'm now seeing timed out messages in the command prompt, but they happen for only a short bit, then the connection is resumed. But the eve client seems to be unable to deal with this. Is there anything I can do about that? Or do I just have to sit here and QQ because comcast sucks and has probably oversold their network. :( Edit #2: Upon further inspection, the socket closed error seems to be distinct from the timed-out pings. I just got a slew of socket closed messages after logging in multiple times, but both my IRC and the pinging had no issues. One thing just to check - if you or anybody on the same home network as you, is doing any kind of download in the background (bittorrent, etc.) - you may want to rate throttle it down so that it's not grabbing all the bandwidth. Otherwise, it sounds like something is flaking out intermittently, but it could be anything. If at all possible, the next time this happens, could you get a Wireshark trace, and send it into the GM's, and we'll have a look at it. We are planning to put in some better handling for small drop outs like this, but that won't be available for a while.


Miht Virtaq Gallente ArmoredCore Armed Forces	Posted - 2010.06.21 10:52:00 - [1411] Not sure if this was suggested before but here goes (copy pasted from my reply in the stickied topic): This sounds oddly familiar. There's a game (if this is considered advertising please say so and I'll edit my post) by DICE called Bad Company 2 which has a similar problem: You are playing an online match and all the sudden you disconnect. Turns out there's a bug negotiating open ports and when a new player connects to the server or if the server communication changes some people may get DC'd. This only happens to some people though. There's a simple way to fix it though if the problem is similar (no idea if it is but it's worth a shot I suppose). Disable UPnP on your router and try playing EVE and post your results. Miht Virtaq
Teimero Gallente	Posted - 2010.06.25 21:27:00 - [1412] Still having the same problem.. after 2 years.. -_-
Orion McCloud	Posted - 2010.06.26 02:58:00 - [1413] New player here, I've been getting this close to 5 or 6 times a night when i play. Very frustrating. No other games have problems but eve. What's interesting is that a buddy that i play with will get disconnected at the same exact time i do every time, and he lives across town from me in Los Angeles.
Altrech Dark-Rising	Posted - 2010.07.03 14:57:00 - [1414] same with me i have been playing for almost 2 yrs and it has never stopped, it has to be the single most annoying thing having the socket close on you several times a night, sometimes its ok and others it is just unplayable.
Tinista	Posted - 2010.07.03 19:55:00 - [1415] Been playing over a year with no problems until now... Past 2 days i can't stay connected for long,few mins perhaps. Sometimes it stays on if i'm lucky.Can play other multiplayer games with no problems.
Carebearrrrrr	Posted - 2010.07.04 04:35:00 - [1416] Same here. I'm afraid to go PvP, I don't wanna tackle a ship then get the SOCKET CLOSED error of death
LordInvisible Gallente Nova Ardour League of Reprobates	Posted - 2010.07.04 09:49:00 - [1417] socket closed errors stopped for me once i upgraded my ADSL link from 1mbit/s to 4mbit/s.. -------------------------------------------------------------------------------- Quote: "For me EvE wasn't that much fun, many ppl refer to it as a nicely designed database front-end and that
Cpt Mummin	Posted - 2010.07.04 15:46:00 - [1418] I have gotten this problem like a week ago and still not working, i have 100MB fiber in my house so it shouldn¦t be any problems whit the speed, have already lost a Guardian bequse the socket was closed, any sugestions how to get this problem fixed. Thankz
tigerpr0n beta	Posted - 2010.07.07 08:49:00 - [1419] well since the last patch it seems i've been getting this randomly too. petition submitted, frustrations abount.
Shintai Gallente Arx Io Orbital Factories Arx Io	Posted - 2010.07.07 11:43:00 - [1420] I have to join the crowd unfortunately :( I think it came with 1.02 and 1.03.

Che Molex	Posted - 2010.07.10 16:06:00 - [1421] Add me :( CCP and my home provider can't get along anymore? I use the same laptop with no issues via WiFi as I travel for work weekly. I'm also okay via a Virgin Mobile BB2GO USB stick that uses US G3 cellphone. But since Spring 2010, some days, like today, I get repeated " Socket Closed " disconnects while using my home provider, currently: Charter Cable, so then I have to use the cell stick at home. Again: 1) I use the same laptop from many other connections without issue. 2) I did not have this issue for a whole year with my current network provider until this spring. ( had Verizon DSL before April '09 at diff. addrs.) 3) This issue appears for a day or week, not all month. 4) It persists with and without changes to Firewall, Anti-virus, use of router or direct connect to cable modem.
Aelikash	Posted - 2010.07.13 03:09:00 - [1422] Add me to the list. This never happened to me before June of this year.. it closed twice when reading the last page of this thread. I don't recall it happening before this last update.. we'll see what tomorrow brings. ISP : Charter Cable (gotta love that landline monopoly) Speed : ~9.5D, 1.5U This ISP doesn't seem to fudge their network as much as the famed Comcast or Cox, but they do clumsily engage in some hands-on management of it where they shouldn't.
Shuckstar Gallente Hauling hogs	Posted - 2010.07.13 05:03:00 - [1423] yep socket closed crap happened to me 4 times yesterday, and few times today. Along with few corp members, this problem seems to be getting worse. Oh well atleast we get planets to play with . You are going to fast! Wait five minutes and try again.
Bluetippedflyer Habitual Euthanasia Cry Havoc.	Posted - 2010.07.13 09:57:00 - [1424] {'reasonCode': None, 'reason': u'The connection to the server was closed.', 'exception': error(10038, 'Socket operation on non-socket', 'WSASend failed with error 10038: An error has occurred of type WSAENOTSOCK\r\n'), 'reasonArgs': {}}
Hussain Gallente Federal Defence Union	Posted - 2010.07.14 00:05:00 - [1425] The problem persists. Solutions nil. Great job guys !
sleepyhead87	Posted - 2010.07.14 04:58:00 - [1426] Hey guys, returning player dating back from beta, 2007 whatever. Never had the constant D/C problem until now. Solution? UNBLOCK TCP 26000 (on your router, disable software firewalls....etc) :] Try it. Don't know if it's been mentioned but it worked for me so I'm spreading the news o.O Been logged in all day (12pm - 9:54 pm...time of posting) and still logged in ___________________________ 00:51:22 Notify You fail because you are cloaked.
Kogame Tomika Gallente	Posted - 2010.07.16 16:06:00 - [1427] Continues to be an issue for me as well. I got the canned "clear your cache" response that a lot of people have gotten - but as noted, that doesn't fix it. Lost a pile of drones to this issue, and one ship. Really getting old now. I've tried all the suggestions in this thread, to no avail. Hate to say it, but if this persists, I won't be re-newing again. While I love this game, not being able to safely leave dock makes it less than enjoyable. Quote: Our lives begin to end the day we become silent about things that matter. Martin Luther King Jr.
catallin	Posted - 2010.07.20 22:40:00 - [1428] It has been happening to me as well. It gets really frustrating, especially when people depend on you/are waiting for you. If you know a fix that would work could you please message me in game... Catallin.
Mira O'karr Minmatar Vivicide	Posted - 2010.07.22 18:44:00 - [1429] this has been happening for the last two weeks for me. packet loss is on the last hop from 87.237.36.250 to 87.237.38.200 i just got disconnect 4 times in 10 minutes. what is causing this and what can i do? please give me a tldr of the last 47 pages. i dont get disconnected from vent or ts when this happens. no problems with other games.
Bluetippedflyer Habitual Euthanasia Cry Havoc.	Posted - 2010.07.23 00:53:00 - [1430] SO LONG EVE ONLINE

Boris Varshavsky Caldari New Eden Regimental Navy	Posted - 2010.07.24 18:23:00 - [1431] Anybody ever notice how space sometimes slows to a crawl and then goes back to normal over and over? Is this my video card or the network?
Superform	Posted - 2010.07.25 09:03:00 - [1432] this also has just started to affect me as well, i was good for weeks now i cant stay logged in for more then 10 mins the rest of the internet works and other games play fine, can we please get an answer on this?
Harry Poticus	Posted - 2010.07.26 00:12:00 - [1433] I cannot believe that I was stupid enough to ever pay for a subscription to this worthless game! I get "socket closed" errors constantly. By constantly I mean literally every few minutes. This game is NOT playable! I've tried to contact ccp and they just do NOT CARE! They seem to want people to quit instead of fixing the problem. What I have done to correct the problem: 1)updated all software/hardware/firmware that has anything to do with my computer/router. 2)tried using computer directly to modem with lan cable (bypassing wifi and router). 3) I have pinged them and get around a 116ms ping as well as with trace route. 4)I always check my internet connection the second i loose game connection. Guess what, my internet is still working just fine as usual. This is the only game/program that I have any internet problem with. What I have found out is that eve online uses a UDP connection and is very sensitive to lost packets thus causing the closed socket when to many packets are lost. UDP is not like TCIP you just have to hope that your data arrives. UDP is NOT a reliable or guaranteed connection... either you get the whole packet of data or none at all!!! CCP must know this but seems to care less about the problem. If you are having socket closed errors or connection lost errors then i urge you to stop your subscription. They will only correct the problem if enough people stop playing their unplayable game. Other wise this could possibly be the best game that I have ever played... but as of now it is simply the worst.
Harry Poticus	Posted - 2010.07.26 00:19:00 - [1434] And one more thing to think about... the fist post about this problem is from 12/11/2008 and there are now 48 PAGES!!!! with people complaining about the same exact problem... Anyone can tell they have had ample time to solve this problem, yet the problem is still here. What does that tell you??? I'm sure you can form your own conclusions on what kind of a company they are running.
Harry Poticus	Posted - 2010.07.27 05:26:00 - [1435] I'm just reporting in. The socket closed error is still happening and the game is still unplayable. CCP still doesn't seem to care about robbing anyone. Everyone who has this error should be issued a full refund as this error makes the game UNPLAYABLE!!! Just an FYI. If you have gotten this error, that means you cannot ever use drones, or fly in low sec space. That means your are stuck doing skill training... oh what fun.
Leagyn	Posted - 2010.07.27 22:09:00 - [1436] Been having the same problem for the last 2 hours. Usually I cant get passed the character select screen before I get the socket closed error, and if I do it doesnt really matter because I cant interact with the U.I. at all. Tried two different connections, mine and my neighbors, and 2 different computers. The problem is always the same. Fix the effin problem CCP. The money in my wallet might end up going somewhere else where I wont lose hours of time if in the event I die due to your terrible coding.
Kretan Rayn Enterprises Blood Alliance	Posted - 2010.07.27 22:25:00 - [1437] Yeah the socket close thing is starting again!
Atuarre Gallente The Atuarre Commonality	Posted - 2010.07.27 23:47:00 - [1438] Originally by: Leagyn Been having the same problem for the last 2 hours. Usually I cant get passed the character select screen before I get the socket closed error, and if I do it doesnt really matter because I cant interact with the U.I. at all. Tried two different connections, mine and my neighbors, and 2 different computers. The problem is always the same. Fix the effin problem CCP. The money in my wallet might end up going somewhere else where I wont lose hours of time if in the event I die due to your terrible coding. Yes...same here. Off and on then off again. I knew it was not my connection but one of my friends, in the United Kingdom no less kept swearing to me up and down it was my internet connection. Glad I was not doing a mission... -- hope it gets resolved soon.
Mina Hannelore Gallente Digital Phenomenon	Posted - 2010.07.28 02:32:00 - [1439] Haha. This didn't start for me until I actually purchased the game. Oh well.
Harry Poticus	Posted - 2010.07.28 05:34:00 - [1440] Just another followup... I just had a socket closed error while logging into the game. I didn't even make it to the character screen. CCP you guys had a great idea, but you seriously need to hire some descent programmers with some real experience because this is just pathetic. You should seriously be embarrassed by how long your company has let this error go unfixed.

Harry Poticus	Posted - 2010.07.28 12:53:00 - [1441] Originally by: Mina Hannelore Haha. This didn't start for me until I actually purchased the game. Oh well. Isn't kind of obvious? Once they have your money they don't have to do anything else... they already have your $$$.
Harry Poticus	Posted - 2010.07.28 17:20:00 - [1442] Same great socket closed error... CCP still refuses to answer emails about their error that they are to lazy to fix or they are just incompetent... either way my subscription is canceled... why pay for these lazy people to get rich??? The game is still unplayable!!! I want a refund, as of now I have been robbed! I paid for a service that I am not receiving! They need to post wanted ads on www.monster.com and find professional experienced programmers who can write competent code.
Giddion Amarr Debitum Naturae	Posted - 2010.07.29 07:28:00 - [1443] Originally by: Mina Hannelore Haha. This didn't start for me until I actually purchased the game. Oh well. same for me. Add me to the list. Lost 10 T2 drones last night because of this dam thing.
Superform	Posted - 2010.07.29 09:44:00 - [1444] this really appears to be a network problem within EU, I sent in a petition and the reply was quite good, i used pingplotter and found a huge packet loss on a node within the tele2 network in Sweden - i ran the plotter all day and it averaged 60% pl with spikes to 100% i was also unable to login for any decent amount of time all day.. in the end i gave up I think a solution is to have a continental proxy with a clear line into the server that users can connect to to avoid the bad nodes if your having problems please run ping plotter and see if your also getting packet loss and post your results so we can start to see if there is a connection to the users who get disconnected and the route to the servers that is being taken hope this gets fixed soon!
GBSabre Caldari Provisions	Posted - 2010.07.29 14:23:00 - [1445] Edited by: GBSabre on 29/07/2010 14:24:25 (Western Australia) Add me to the list ... never had a problem with the Eve client, now it drops out randomly. Using a wirless router as well. Not much point undocking atm. Filed a petition .... hope you fix this soon CCP.
Soulita Gallente Inner Core	Posted - 2010.07.29 18:05:00 - [1446] Same. Europe here.
Evanga Amarr Trust Doesn't Rust Mostly Cookie	Posted - 2010.07.30 09:09:00 - [1447] I had since last sunday every 5 minutes a disconnect. Phoned my ISP and they changed some channels on my wireless modem. Didnt solve the problem. Still **** disconnects!! Anyway, yesterday i phoned them again and they reset my wireless modem and upgraded the WEP to a WPA security and everything worked. Last night i had ZERO dc's Maybe this helps others as well. -Evan out
Sel'wyn	Posted - 2010.07.30 20:50:00 - [1448] One more disappointed EU player to the list. Been playing for years without issue. Over the past week I've been getting socket closed 2/3 times an hour on average, sometimes many more. Sort it out CCP. We pay more than the US guys do anyway, So we're paying more, and getting less. Sound fair to you?
Vladspar	Posted - 2010.07.31 03:12:00 - [1449] Originally by: Sel'wyn One more disappointed EU player to the list. Been playing for years without issue. Over the past week I've been getting socket closed 2/3 times an hour on average, sometimes many more. Sort it out CCP. We pay more than the US guys do anyway, So we're paying more, and getting less. Sound fair to you? Doesn't the game cost $15 a month in EU too? Anyway, getting the same error a couple of times a day. It's really a pain when you constantly have to log back in and warp back to whatever you were doing.
Xxo Caldari School of Applied Knowledge	Posted - 2010.07.31 10:04:00 - [1450] hey guys, add me too the list of random d/c :/ i get d/c like 2-4 times in an hour. good luck

3ungle Blood Covenant Pandemic Legion	Posted - 2010.07.31 12:36:00 - [1451] +1 /signed. Only started happening tonight, not an issue.. well not an issue like this for 4 years of playing. Not on wireless, and only 1 of two accounts is dropping. Fix your Code CCP. It is better to live one day as a lion, than a lifetime as a sheep.
Sel'wyn	Posted - 2010.07.31 15:16:00 - [1452] Originally by: Vladspar Doesn't the game cost $15 a month in EU too? Ç 14.95 and $14.95 are not the same
Harry Poticus	Posted - 2010.07.31 16:27:00 - [1453] Originally by: Sel'wyn Originally by: Vladspar Doesn't the game cost $15 a month in EU too? Ç 14.95 and $14.95 are not the same CANCEL YOUR SUBSCRIPTION and then Ç0.00 = $0.00 !!!! LOL They will never fix the problem if you are paying them to continue with the problem!!!
Ash Donai	Posted - 2010.08.01 06:13:00 - [1454] 27k players on right now and it's happening like crazy, only one account at a time even though two are connected at the same time. Not always the same account. Yeah there's nothing like EVE out there, but then again, perhaps it's time to just move on after all. I am canceling one of my accounts, so that's -$15/mo and frankly if the fleet lag and the socket issue isn't sorted then I will just have to walk away and cancel the remaining accounts as well. The problem is that every time I experience fleet lag or closed sockets hours of my life are stolen from me because of the stress this is causing me and that's just not worth doing in the long run. I couldn't care less about Incarna, fix the current game or the cash cow that EVE is right now will be lead to the slaughterhouse.
Sel'wyn	Posted - 2010.08.01 13:26:00 - [1455] Edited by: Sel''wyn on 01/08/2010 13:26:14 Originally by: Harry Poticus Originally by: Sel'wyn Originally by: Vladspar Doesn't the game cost $15 a month in EU too? Ç 14.95 and $14.95 are not the same CANCEL YOUR SUBSCRIPTION and then Ç0.00 = $0.00 !!!! LOL They will never fix the problem if you are paying them to continue with the problem!!! This is the next step, should CCP not manage to make the game playable sometime very soon.
Zion Delcato Minmatar	Posted - 2010.08.02 09:31:00 - [1456] Edited by: Zion Delcato on 02/08/2010 09:32:02 this morning i noticed something interesting. i was getting d/c precisely every 15min for 2hours then after that it happend twice after precisely 30 min and 15 min interfalls thanks for the free 5 days i've seen enough and quit because there are no replies from staff. from here to eternity
Aaron E	Posted - 2010.08.03 01:36:00 - [1457] I have been getting this problem too. Eve crashes my whole internet conestion when the socket closes but when i'm not running eve my internet never crashes. I know its not my internet i have tested every posible problem and even contacted my isp who said it was server side. No I don't have dial up internet or something acourding to speedtest.net my download speed is 21.78 mb/s upload is 3.16mb/s and average ping is 26ms. I'm not in eu i'm in usa having this problem.
Harry Poticus	Posted - 2010.08.03 13:12:00 - [1458] The Solution is very simple. Save your self the stress, pain and agony and just CANCEL your SUBSCRIPTION(S)! Its time to move on to a game with programmers who are competent. Like I have said before, why would they bother to fix a problem that you continue to pay for??? Its just common sense!
Sel'wyn	Posted - 2010.08.03 16:19:00 - [1459] Originally by: Harry Poticus The Solution is very simple. Save your self the stress, pain and agony and just CANCEL your SUBSCRIPTION(S)! Its time to move on to a game with programmers who are competent. Like I have said before, why would they bother to fix a problem that you continue to pay for??? Its just common sense! You suggest we all give up. We get it. Really we do. We got it the first, second and third times you suggested it. However, many of us would rather encourage CCP to come up with a solution to this issue, which currently plagues the game we love, than follow you in your emoragequit tantrum. Tried tunneling today, on the off chance it'd fix it. Definitely an improvement, but still getting socket closed 3-5 times an hour.
Ash Donai	Posted - 2010.08.03 16:36:00 - [1460] The issue is that for every user who complains on there there are 10 or 20 or 30 who experience the same issue but cba to post about it because they know that posting here will do nothing. There has been no feedback from CCP on this, submitting a petition about it is totally useless as well. Basically the situation we are in now is that the closed sockets happen, we continue to pay, and nothing will change. Perception is reality and if CCP wants to change that perception they need to acknowledge the problem and if need be also acknowledge that they have no clue how to fix it. What that will do is let me know that they care whereas now it looks like they don't give a **** about it and the only way to make them feel that this is a serious issue is to cancel subscriptions. I did cancel a second account and will cancel another when the game time runs out on August 20th. Why am I doing this? Because it's the only thing I can do on my end to fix this issue since apparently no one at CCPs end finds the time to at the very least post a reply in here saying something!

Or'Ipahs Amarr Ministry of War	Posted - 2010.08.04 02:56:00 - [1461] Another unhappy customer reporting CCP's shortcomings on this matter. After playing EvE for just over a couple of years, and having no connection problems - EVEN WITH MOBILE BROADBAND! (Save for some of the more intense fleet outings, which still only caused a reasonable measure of lag for me, only resulting in disconnection occasionally.) - I find it quite hard to believe that CCP is still implying this is the error of individual customers and their individual ISPs, NIGH ON TWO YEARS LATER! So I quit... Couldn't log on... My prized ships located in my old CORP's W-hole... Deemed dead by my CORPies, I'm quite sure my many hours of mission grinding and painstaking mining for my in-game assets has been wasted, my ships possibly used as cannon fodder for a dangerous route, (for which I wouldn't blame as they presumed I wouldn't return.) and my stance within the corporation dashed just as my many hours of playing were finally coming to fruition. Also... more to the point, a great deal of OUR Pound Sterling/Euros/Dollars, which we have all had to pour real blood and sweat into earning, have been wasted, partially due to us - *the paying customer* - listlessly hanging on to the dim hope of a fix being presented for this problem. Would you go out with the intentions of buying a brand new HDTV on credit only to un-package it and discover the hardware was missing and was a completely useless shell, but still had to pay back your creditors? The most regrettable thing for me though is the loss of the bond that my fellow Corp members and I built, EvE is certainly at it's best when enjoyed with others and at the moment I feel as though there's no point even trying to re-join them as long this problem is still present. I just wish to relax at the end of the week with a beer and a few hours on EvE, and, thankfully, my beer doesn't decide to disconnect from my hand every time I want a sip, otherwise I'd be complaining about the ergonomics of the average pint glass! I urge you please CCP to deal with this, I have held my tongue and waited a long time now to post this, monitoring this thread for a solution and none have made good the problem. Remember although EvE may be a creative moneymaker for you, it is also a consumer product, and should function as so, -Correctly-. All these fine people are putting your dinners on your table and gas in your tanks all we would like in return is either closure or a solution, so we can either forget EvE, or continue to enjoy what otherwise in my opinion, is an expertly crafted MMO with unrivalled artistry. Keepin' the faith.... at least for this last month of sub....
Holly Hoover	Posted - 2010.08.04 06:08:00 - [1462] "Connection Lost The connection to the server was closed" Disconnected usually when jumping through a gate or docking, or using the market. This has happened multiple times a day the past week ever since I just came back after a long break from Eve. Had a GM unstuck the character by moving to another system only for the same thing to happen again later. Can't log into the game with that character again. Only getting the message above. "Yes I pvp fight with the market view open!"
Sililos Minmatar Black Forest Operatives	Posted - 2010.08.04 12:47:00 - [1463] Socket closed for me here. As usual at the worst possible moment. ------------------------------------------------------------------- You dont Pay to Play EVE, You pay to Watch Eve!
Jitter Joe	Posted - 2010.08.06 05:04:00 - [1464] 8 times in the last 2 hours now...........
xxFantasyxx The Fourth Seal	Posted - 2010.08.06 15:55:00 - [1465] Yeap, same here. Never had this problem before and now it is killing me since last night or early this morning. Please fix quickly. > The one permanent emotion of the inferior man is fear - fear of the unknown, the complex, the inexplicable. What he wants above everything else is safety. <
Harry Poticus	Posted - 2010.08.06 18:46:00 - [1466] Originally by: Sel'wyn Originally by: Harry Poticus The Solution is very simple. Save your self the stress, pain and agony and just CANCEL your SUBSCRIPTION(S)! Its time to move on to a game with programmers who are competent. Like I have said before, why would they bother to fix a problem that you continue to pay for??? Its just common sense! You suggest we all give up. We get it. Really we do. We got it the first, second and third times you suggested it. However, many of us would rather encourage CCP to come up with a solution to this issue, which currently plagues the game we love, than follow you in your emoragequit tantrum. Tried tunneling today, on the off chance it'd fix it. Definitely an improvement, but still getting socket closed 3-5 times an hour. How many pages are there of people experiencing the same problem? How many of us have paid for a game only to find it is unplayable or that we loose out on what we have spent many hours to acquire? What does CCP have to say about all of this? What are they doing? Use your head, use common sense... they will only change and put effort into this if we continue to cancel our accounts! If the money stops rolling in they will have not choice but to find a solution to the problem! I have said it before and I will say it again. If you get socket closed errors the game is unplayable! You should cancel your subscription as I have done!
Raid'En	Posted - 2010.08.07 17:15:00 - [1467] i suppose i'm not the only one currently stuck at the char selection after being kicked from the game a few minutes ago ?
harqy Caldari Galaxywide Financial	Posted - 2010.08.07 17:19:00 - [1468] sigh, got kicked out of game, am now 444# in queue =.= c'mon hamsters, get ur work done man
Major Eyeswater	Posted - 2010.08.07 17:21:00 - [1469] Same here- stuck in Character Selection screen :(
Django Minstraka	Posted - 2010.08.07 17:23:00 - [1470] yep, it says people are connected and im in queue but gets stuck at login

xoxo Hoshi	Posted - 2010.08.07 17:30:00 - [1471] You are not the only one... I am getting stuck in various places as I continue to shut down and reboot. Cannot make a connection with the server after getting booted about 30 minutes ago... I have a lot of assetts floating unprotected as well so I hope this is a world wide issue and not just local to the states.
Raid'En	Posted - 2010.08.07 17:31:00 - [1472] Originally by: xoxo Hoshi You are not the only one... I am getting stuck in various places as I continue to shut down and reboot. Cannot make a connection with the server after getting booted about 30 minutes ago... I have a lot of assetts floating unprotected as well so I hope this is a world wide issue and not just local to the states. i'm in france, so it's world wide ;)
Savirea	Posted - 2010.08.07 17:35:00 - [1473] Woop!! Now the server status in "unknown" so we are down again... You have to love EVE to put up with this, that much is for sure. It's like a teenager. Very unpredictable and unreliable. But you love them all the same.
Mamorran	Posted - 2010.08.07 17:59:00 - [1474] back in now
Harry Poticus	Posted - 2010.08.07 18:40:00 - [1475] Canceling your subscriptions is the only way they will ever fix this problem! When the money stops rolling in they have no choice but to shut down, or fix the problem!!!
Bluetippedflyer Habitual Euthanasia Cry Havoc.	Posted - 2010.08.10 18:33:00 - [1476] i get a socket closed message + disconnect everyday. good game.
sprucegoose1	Posted - 2010.08.11 16:25:00 - [1477] Hey everyone. I am a new player, I've been playing for a month and a half now, and this game is completely unplayable at the moment. This is an extremely good way to bring new players in IMO. Every 2 minutes after logging in I get disconnected and I'm really getting sick of it. Luckily I haven't wasted as much time and money on this game as veteran players so leaving wont be as difficult. Good luck getting your amazingly complicated, fun, and yet extremely crappy at the same time game working.
saracen9 Drunken Deeds	Posted - 2010.08.14 13:42:00 - [1478] Just re-activated my old account after 2yrs away from the game and getting this exact problem repeatedly after only 1day.... At least I havent missed much <-- will probably not be renewing the subscription again. _______________________________________________ Chaos, panic, and disorder - my job is done here.
Doctor WuTang Odysseus Enterprises	Posted - 2010.08.16 02:14:00 - [1479] Okay this is driving me insane, there is no ryme or reason to it. I have been playing eve on the same router with no issues for a couple of years, now it randomly disconnects (with or without the socket closed error). Some nights it drops out every couple of minutes ... others it doesn't drop at all Playing other online games on the same rig with no issues at all ... it's definetly something screwy with the client communicating back to CCP servers. WOW is starting to look good
Revy 2Hands	Posted - 2010.08.16 03:29:00 - [1480] Glad to see I'm not the only one with this problem. Hurry up CCP, I am unable to do anything with all my accounts.

Holly Hoover	Posted - 2010.08.16 09:49:00 - [1481] Originally by: saracen9 Just re-activated my old account after 2yrs away from the game and getting this exact problem repeatedly after only 1day.... At least I havent missed much <-- will probably not be renewing the subscription again. Ditto here. Looks like Eve playability has not changed. Back then it was lag and now it is disconnects. Why is the server dropping clients? Seems like a straight forward problem. I undock, dropped. Jump thru gates, dropped. Use the market, dropped. "Yes I pvp fight with the market view open!"
Dr Magal	Posted - 2010.08.16 12:42:00 - [1482] My socket has been closing very often today, is this an issue for more players?
Tamara Mcnamara	Posted - 2010.08.16 13:26:00 - [1483] gotten like 10 last 1.5 hours. both accounts att same time all the time, lost a bunch of drones and its getting annoying
Pobjesnjeli Dario	Posted - 2010.08.16 13:49:00 - [1484] can i get my 5 t2 warrior back. after i got kicked 7 times
Khey AnnAnn	Posted - 2010.08.16 13:56:00 - [1485] can i get free game time for this please. i cant even station spin without getting dc now. and can someone from eve respond to this pls. this is getting old.
Ten Dollars	Posted - 2010.08.16 20:53:00 - [1486] Im getting it too now.... This is bull**. EVERYONE PETITION THIS **. You pay 15 bucks a month and its unplayable???
Fergall Acheilleus	Posted - 2010.08.16 20:57:00 - [1487] Absolute bull****... Had at least 10 disconnects in the last 45 minutes. Any more of this garbage and my 15 bucks a month times 3 accounts goes elsewhere.
Exuvae Hykova	Posted - 2010.08.16 23:58:00 - [1488] Also disconnected every 10 minutes or so. EVE is unplayable. :\|
Sabdual	Posted - 2010.08.17 01:15:00 - [1489] and again.... dumped
Sabdual	Posted - 2010.08.17 01:37:00 - [1490] i have logged in now 50 times tonight. i give up! no more

Harry Poticus	Posted - 2010.08.17 03:21:00 - [1491] What do you people not understand, CCP does NOT seem to care about you!!! They already have your $$$!!! So why would they change anything???? The only solution is to CANCEL YOUR SUBSCRIPTION!!!!!!!!!!!!!!!!!!!
Hustomte Universal Development And Security	Posted - 2010.08.17 07:35:00 - [1492] Edited by: Hustomte on 17/08/2010 07:35:44 I'm not about to emoragequit over this, but the symptoms started about a week ago (August 11'ish 2010) and have progressively gotten worse over that period of time (once a day, twice a day, now multiple times a day). I am shocked that this thread is 50 pages long and spans time since 2008... and no I am not about to read all 50 pages. Running Win7 in California USA (wireless N) same issue with and without security enabled. Im tempted to uninstall/reinstall the client... I am wondering if it has anything to do with the last mass-test I was a part of, copying the folder-running-etc. Awful mess. (edited for typos)
Realaction	Posted - 2010.08.17 19:36:00 - [1493] Well im going to add my name to this list, ive played longtime and still nothing different. Thanks for the offer of returning but i will spend my dosh elsewhere. Byee
Hustomte Universal Development And Security	Posted - 2010.08.18 05:16:00 - [1494] Had a good day today (first time since the problems started) ... I uninstalled the client after the "repair" feature didn't work. After re-downloading and reinstalling the client I was playing for about 30-40 minutes when the "emergency downtime" happened. I came back about an hour later and have been running missions non-stop since with no "socket closed" disconnects. So I am not sure if either the downtime fixed it, or the reinstalled client fixed it. But so far so good. I hope this feedback is helpful for some of you, I'll let you know if things change tomorrow. Ps. I tried the open port 26000 bit with no luck, and im pretty sure it has nothing to do with my ISP or hops. Especially when it seems to be working (for now) :)
Khey AnnAnn	Posted - 2010.08.18 05:40:00 - [1495] i dont know what they did but last night (Aug 17) everything is working nicely. will see if this still happens in the next few days.
Holly Hoover	Posted - 2010.08.18 18:28:00 - [1496] Well just got dropped twice already in the last hour. Apparently the patch has nothing to do with this problem. "Yes I pvp fight with the market view open!"
vkiwi2	Posted - 2010.08.19 10:02:00 - [1497] getting the same here, blamed my provider, they said there was nothing to fix, so tried new router, new lan cables and new nic... still the same, im in a c4 wh and the sleepers have some nasty ewar, this was being profitable but at the moment im loosing more ships than i can afford to replace.., oh and ccp wont replace ships, havent seen them do anything like that yet.
Revy 2Hands	Posted - 2010.08.19 15:15:00 - [1498] Edited by: Revy 2Hands on 19/08/2010 15:15:40 Still getting this disconnected...... fffffffffffffffffffffff
Learjet55	Posted - 2010.08.20 14:30:00 - [1499] Yup, started to get them as well. Every 10 minutes or I get disconnected: "connection lost".
Doravos	Posted - 2010.08.20 21:11:00 - [1500] Originally by: Jocca Quinn I have had this issue on and off for at least a year (if not more). What I do is once I get the first disconnect I run a constant ping to the Eve server, that (usually) stops it happening again (for me at least). ping -l 1 87.237.38.200 -t JQ Will this address be the same for everyone? If not, how do I find out mine?

Revy 2Hands	Posted - 2010.08.20 22:10:00 - [1501] Edited by: Revy 2Hands on 20/08/2010 22:14:34 Edited by: Revy 2Hands on 20/08/2010 22:12:31 Originally by: Learjet55 Edited by: Learjet55 on 20/08/2010 14:44:17 Edited by: Learjet55 on 20/08/2010 14:39:46 Yup, started to get them as well. Every 10 minutes or I get disconnected: "connection lost". Pingplot: 30-80% PL on ams13-core-1.tengigabiteth2-1.swip.net 130.244.218.210 As of this post I am getting packet loss and over 1000ms to if-11-0-0-821.mcore3.LDN-London.as6453.net This is what my pingplotter looks like : http://i35.tinypic.com/2ev56y1.jpg
Fuzzy II	Posted - 2010.08.21 05:25:00 - [1502] I started having the same problems, but found a sollution that at least works for myself. Hope it does for more of us: disable IPv6. I went from "socket closed" disconnects every 10 minutes to 0 disconnects.
Holly Hoover	Posted - 2010.08.25 10:03:00 - [1503] Originally by: Fuzzy II I started having the same problems, but found a sollution that at least works for myself. Hope it does for more of us: disable IPv6. I went from "socket closed" disconnects every 10 minutes to 0 disconnects. Can you elaborate please? How do I disable IPv6? "Yes I pvp fight with the market view open!"
Scouteye Locasta Tactical	Posted - 2010.08.25 13:25:00 - [1504] In your network connection, you will have an option to support i6. just untick the box. quick way to find out if its on is to open command prompt, type "ipconfig" and this will tell you whats enabled and whats not.
Commoner Caldari The Tuskers	Posted - 2010.09.11 12:07:00 - [1505] Same issue here, 2 minutes of inactivity will close my connection. Disabled ipv6 and put up a constant ping to the eve server to fix it...lets see what happens. Before that i would be dc'ed if i didn't mash contracts or queried the market every minute.
Lillandra Peregrine	Posted - 2010.09.11 12:21:00 - [1506] not sure if this is the same thing but i've been getting random crashes (client just closes completely), no socket closed message or anything. totally unplayable. done absolutely everything from reinstalling OS, reinstalling client, clear cache, all new drivers, fresh directx, reset router, etc.. etc.. petitioned like crazy for it but so far not much help, although GM did say to post the dxdiag. now the weird thing is it is ok - at times - but now mostly crashes after selecting portrait and entering game... splat
Doravos	Posted - 2010.09.11 12:28:00 - [1507] Originally by: Scouteye In your network connection, you will have an option to support i6. just untick the box. quick way to find out if its on is to open command prompt, type "ipconfig" and this will tell you whats enabled and whats not. Please clarify. How do find this in Windows Vista
Lillandra Peregrine	Posted - 2010.09.11 12:32:00 - [1508] hmm.. read the thread a bit and did a minidump. any idea what this means: 2010.09.11 12:27:46STARTUP [1524] 2010.09.11 12:28:21SHUTDOWN [1524]Crashed 0xC0000005, minidump not written in C:\Documents and Settings\Matt.MATT-6B985686BC\Local Settings\Application Data\CCP\EVE\#crash b177290 2010.09.11 12.28.21.dmp 2010.09.11 12:28:21SHUTDOWN [1524]Got stack overflow, can't do nothing!
ZapStar253	Posted - 2010.09.19 01:16:00 - [1509] Happens to Me also..last few months. 50 plus pages..see no reply from CCP?
Sir Dragon Gallente Einherjar Yggdrasils	Posted - 2010.09.19 01:28:00 - [1510] Bronze copper wire from phone connection inside walls to a box in my house that my phone provider installs, was shortened by about 2/3. Plz understand I am counting wiring inside walls, so I could do this since I do not rent, I own. Long story short I HAVE NEVER HAD A SOCKET CLOSED AGAIN after that. K, maybe once a 2 week. Wire is about 12 meters in total (estimate). Optional solution is connecting you router closer to your phone box that your phone provider installs in your house, then simply have LAN wires (STP, UTP) inside your walls into a Switch closer to your computer(s). Signature removed for not being EVE related. Zymurgist

Holly Hoover	Posted - 2010.09.21 05:52:00 - [1511] Edited by: Holly Hoover on 21/09/2010 05:54:10 Well after analyzing my connection to server closed problem for over a month now, I have identified that my problem is not with my computer, or with my router(I don't have one), nor with the internet. In fact, I can say for certain that it is Eve's server's fault. Why? Because overwhelmingly, nearly all my disconnects happen in the Jita system, either when entering the system, docking at the hub station Jita 4 or using the markets while in Jita. I can jump 2 dozen jumps thru space without a hitch but as soon as I hit Jita, 'lost connection'. So it is fine and good that Jita has no lag now, but that's because it's dropping clients? "Yes I pvp fight with the market view open!"
Terrorform	Posted - 2010.09.21 20:12:00 - [1512] Damn, tried all the suggested solutions. This is just killing the gaming experience. Even just trying to mine is hard enough. Running xp. Tried pingplotter (everything looks good) But getting dropped every 5 to 20 minutes. "Socket closed." Gutted. :( Everyone here having a problem, please send them the 2 files that eve support have requested. It can only help. Dxdiag and pp2 files
Gabriel Karade Gallente Noir. Noir. Mercenary Group	Posted - 2010.09.25 20:15:00 - [1513] I've just started getting this problem, everything was fine up until August. I'd been away the last month and just come back to this P.s only ever so often seen this problem in over 6 years playing, grr... -------------- Video - 'War-Machine'
NitrousDragon	Posted - 2010.09.27 10:14:00 - [1514] Man 2008-2010 thats a loooong lasting bug, Come on Eve >:( Well i Semi fixed it manually, i clear cache kinda regularly and i use the ping in cmd, sometimes 2 alternating, and it help now its not 30secs - 5mins its now 1/2mins - 10mins (if im lucky) and once i got to 30mins lol :) so... ping -l 1 87.237.38.200 -t kinda works 4 me...
Gibbo3771	Posted - 2010.09.27 10:41:00 - [1515] Since the first time I have had socket closed I have changed ISP 3 times, replaced my router twice and actually moved house. Each change of ISP has removed the socket closed for a max of a month before it comes back, same with new router. Moving house done nothing (I didnt move for that reason lawl). This "bug" is getting a bit out of hand and I have tried everything in this thread and other sources as well. Its making the game unplayable 90% of the time. Any other ideas? Also, i seem to get it less if I only run 1 account but still, happens frequent and have lost a fair few bil (3+) in the last 1-2 month in ships due to this.
Terrorform	Posted - 2010.10.04 17:51:00 - [1516] Had these suggestions recently. "There is one possibility and that is if your ISP is traffic shaping your connection in some way which could be the cause of this. To test this theory see if changing over to connection port 3724 makes any difference . In order to use port 3724, it will be necessary to open your prefs.ini file. You can find the file in the following location. Press Windows Key + R and paste the following line into the Run window. %USERPROFILE%\Local Settings\Application Data\CCP\EVE\c_program_files_ccp_eve_tranquility if you use Windows XP %LOCALAPPDATA%\CCP\EVE\c_program_files_(x86)_ccp_eve_tranquility if you use Windows Vista. Edit thr PREFS.INI file and change port=26000 to port=3724 Save the file and then launch the client and connect. If this does not work I suggest you check your router to see if there's any indication there that it updates your DHCP information every X minutes or hours. IF that's the case I suggest you change it so it doesn't update this information. Also, see if changing from using the IP range 192.168.0.X to using 192.168.1.X helps. We have heard from a few players who made this change to their router's configuration and the socket closed problem went away." Haven't had any luck myself, but hey, if it helps just 1 person...... :)
Holly Hoover	Posted - 2010.10.05 00:18:00 - [1517] Edited by: Holly Hoover on 05/10/2010 00:21:09 I have noticed since returning to Eve 2 month ago that lag is almost non-existent. I remember lag delays of up to 10 seconds two years ago. Now it almost doesn't exist. I am wondering how can this be? Has there been a change in the fundemental way that the servers process loads? I know they got new equipement but for there to be no lag seems too much an improvement. Could it be related to all these socket closed problems? Could that be why this problem has persisted with no solution from CCP and this problem is inherent in this setup? "Yes I pvp fight with the market view open!"
Borun Tal Minmatar Southern Cross Empire	Posted - 2010.10.09 17:33:00 - [1518] I've gone from no disconnects running two clients on a single box (plus other background stuff running) to multiple disconnects per day running one client since the last expansion. I've had three disconnects in the last hour alone; other net applications working perfectly fine.
Saska Dax	Posted - 2010.11.04 19:48:00 - [1519] Same thing happens here socket closed crap. I have 5 accounts and cant keep any on longer than 20 minutes at a time. most clsoe straight after log on. my internet connection is fine Ive not had an problem with eve connection for 2 years then after the last patch i started to get "socket was closed" Im paying ú60 month for this! ty CCP
Terrorform	Posted - 2010.11.04 19:55:00 - [1520] Just wanted to say: I have been having "socket closed" problems now for the last 6 weeks. This involved the client closing every 20 minutes on average. Most of the time it was when I was in a station, not doing much in space (mining, auto killing etc) or alt tabbing to windows. I tried something last night which "appears" to have solved the problem. I'm running windows xp, sp3, and have a hard wired connection. (Broadband asdl router) Up until now, I was allowing windows to automatically detect and assign my IP settings. In TCP/IP properties I filled in the IP settings manually (for both the IP and DNS servers). Since then, I haven't had any disconnects or socket closed errors. I will post again if they return. To find your IP settings etc: Go to run (start menu) Type: command (Enter) Type ipconfig/all I also grabbed a couple of numbers from my router. If you mess up just change it back to "auto" assign. Keep playing around with the numbers until you get it right. First bit should be straight forward (IP settings), might throw you choosing the DNS settings. Hope this helps :)

Terrorform	Posted - 2010.11.04 20:11:00 - [1521] Seriously might be on to something here. Normally after leaving myself logged in (eve), in a station, and alt tabbing like now, browsing various websites :o I'll go back to eve to find myself logged out with the socket closed error. But now, it seems to stay perma logged in. Not going to hold a party yet, but I'm feeling pretty optimistic that this was the problem I was experiencing. (Auto TCP/IP detection)
Roger890	Posted - 2010.11.05 21:40:00 - [1522] Here's something I've found. I generally multibox running 4 or 5 clients off the same machine and I get to play on 4 different broadband connections. My old laptop isn't the greates, it's a Dell latitude D630 with win XP but it can handle 4 clients at a push and my new inspiron with windows 7 can run 5 no problem. I've suffered from disconnections from over a year now and it's not until I started to make a note of when I DCed that I found something interesting. The broadbands I have access to are 1 AOL, 2 BT lines and 1 sky. When I connect up to the AOL or either of the BT lines I can run for hours at a time with no DCs and minimal lag (mostly caused by my laptop paging memory in XP than network) but when on the sky broadband link, I can play for perhaps 20-30 minutes then 2 or 3 of the clients will stop responding and 2 minutes after that will DC but at least 1 of them will remain connected. The same happens on both the latitude and inspiron so it's not a PC problem. I've never suffered a full DC on all accounts though. it's just 2 or 3 that go. And it's alway on the sky connection. Never BT or AOL. Also I've noted that these DCs started around the summer of 08. Anyone clued up on the record industry's fight against piracy will know that around summer 08 they started to push ISPs to throttle P2P traffic. A couple of American ISPs got into some choppy water doing it because it's technically illegal if found out, but we know they're doing it anyway. Could some ISPs like sky be falsley cataloging eve traffic as P2P and be throttling them? If anyone else is on sky broadband and multi boxes do you have the same problems? Is this DC issue limited to a handfull of ISPs or spread around. AOL and BT users I'd be interested to hear from.
JohnSco	Posted - 2010.11.06 05:43:00 - [1523] Been kicked off three times tonight. Video drivers are fine. Connection is fine. Cache is cleared. I caught a glimpse of the error message and it said, "socket closed " . I haven't had this error for a long time, and now, since the last 'update', it's repeating itself. C'mon CCP, I've been patient and supportive, but now I'm getting tired. Fix this please. And soon.
Terrorform	Posted - 2010.11.09 17:50:00 - [1524] I don't think it is CCP. My "socket closed" problem has now gone away. I think it is something do with how people connect to the internet. EG Check router settings etc. I'm using a sky router (UK). My problems have all been fixed. No more socket closed errors. See above for "possible" solution. GL :)
Seisto	Posted - 2010.11.11 22:04:00 - [1525] I have this too, my connection stays ok if I am playing the markets, trading etc. no problem. If am inactive for five minutes it is gone. I am willing to believe that I might need to tweak some settings, but I do not see any guidance from CCP on this. When I had problems with WoW I found diagnostic tools, wizards and a decision tree of suggested fixes on their site. I needed to do some hairy port changing, but it was explained step by step. I do not see anything like that here. I am back after two years, have two bug reports in and am thinking about cancelling the subscription. The support is non-existant. You cannot run a MMO like a mom and pop shareware shop. It needs a proper, professional, tooled-up support org that listens to the players. Not seeing it.
BountyLoser	Posted - 2010.11.12 21:17:00 - [1526] I have this issue too! I did some trace routes and realized (for my case) TATA telecom was the issue. I see some weird spikes when it pass thru TATA telecom network. 195.219.228.25 (as6453) AS PEERS 286KPN 1299TELIANET 3356LEVEL3 3549GBLX 6453AS6453 6461ABOVENET 6677ICENET-AS1 It's just a shame that even with all theses peers their cannot seems to have a good latency with everybody. I wish I had a lanex to CCP's network :P -BL
Ramcath	Posted - 2010.11.21 17:31:00 - [1527] 3 month hiatus, come back to disconnects like crazy. Reading all these posts makes me realize I just need to be done with Eve altogether. I just don't understand how their can't be more direction from game developers, but eh... whatever. Time to go buy Black Ops and reboot StarCraft 2.
Baron Rostock	Posted - 2010.11.22 21:41:00 - [1528] Mine started after last patch, was running for months without any issues now 3-4 crashes a night average. The client just restarts. Running Windows 7 64-bit like many others. Troubleshooting as I type.....
Taser Monkey Against All Asteroids	Posted - 2010.11.24 15:42:00 - [1529] Since the last patch I have two different problems. - server crashes with a D3D error - client closes down with a crash error
Azz T	Posted - 2011.01.11 11:09:00 - [1530] I'm having this problem also. Is there a fix for it yet? Been playing eve again for 2 months, working perfectly, past 3 dyas just keep getting socket closed error, sometimes avery 10-15 minutes, sometimes lasts an hour or so. Running 2 clients on 1 machine, swap to another machine and same problem. Main machine is Win7 64bit, second is a laptop running WinXP SP3, third is Win Server 2008 R2. Same issue on all machines. Tried running only 1 client, tried pining eve server, tried resetting router, tried replcing cables, tried reinstalling eve client, tried reinstalling OS.

Cibelia	Posted - 2011.01.11 12:41:00 - [1531] Same problem in France. Socket was closed error every hours. ISP: Bouygues Tel (DSL), Seven 64bit. Petition with CCP = ask your ISP. Petition with ISP = ask CCP. lol...
Barrilius	Posted - 2011.01.19 22:59:00 - [1532] Same problems here. Had about 6 months in game with only very occasional "socket closed" disconnection. About 3 weeks ago game became almost unplayable. After any random time the UI just freezes up then around a minute later client closes + restarts. This can happen anywhere (in station, when jumping etc). Sometimes this will happen several times in an hour, sometimes it takes a few hours. Pretty rubbish when ur at war - better just to stay in station!! The following DO NOT work for me: Re-installing Eve client Clearing cache Deactivating IPv6 Turning off firewall My PC is easily up to spec and my internet connection is rock solid. I'm currently running regular Pingplotter graphs to try and pin down the issue. I can see regular 100% packet loss at the target server (87.237.38.200) - 12 occurences in 4 hours with result "destination address is unreachable" Only issue is that I don't have such data from before the problem started so this could be a red herring. I guess I'll send the graphs to CCP and see what they say. One thing for sure though - I won't continue to pay for an unplayable game.
StarCasher Minmatar Masuat'aa Matari Ushra'Khan	Posted - 2011.02.18 22:23:00 - [1533] I have recently changed routers from a netgear to a new virgin router and have started getting this problem. So checked the router. The socket closed error is caused by the routers built in firewall protocols. To fix this problem go to your router address, normally writen on the back of the router including your user id (normally admin)and password. Then disable the routers firewall. Problem solved. =============================================== Fight hard, die well and take as many amarr scum with you as possible
Belrask	Posted - 2011.04.04 10:23:00 - [1534] I'm having the same problem. Only it only seems to happen when scanning. It'll be fine for days and then it'll happen every minute. This generally happens in the few hours before maintenance which seriously makes me think it's a server side issue. I might probe down one or two cosmic signatures and it'll be fine, then out of the blue I'll lose connection after I've lined my probes up and hit the scan button. I can then cause myself to disconnect by attempting to scan that signature again. Sometimes all signatures in a system will cause a disconnect. I'll be able to log back in, however all ignored signatures will return and my probe sizing and position will rollback. If I'm running a second client, the second client will be completely responsive, no trouble whatsover. Combat is not an issue, I can run L4s for hours with no disconnects at all. In the months this has been affecting me, I have changed to Windows 7 from XP, changed my Router and done a complete reinstall of the client. As scanning down Complexes is the only thing I enjoy in this game, I'm seriously considering closing my account. I must have left behind hundreds of sisters probes by now, simply because once it crashes I may as well not bother logging back in.
Reave Tzash	Posted - 2011.04.30 20:59:00 - [1535] Re-started """"playing"""" some days ago and I'm regreting it... I simply can't play for more than 15 minutes without getting disconnected, and I'm not even exagerating... Missions are impossible since I lose all my drones and/or can't even finish to warp and get dc'ed again I have played (and still) a lot of games and never had this problem in any of them, so this can't be my ISP. I've tried almost everything google provided as a solution: -Changing IP -Changing Router -Calling ISP -Changing connection port -Clearing Cache and Settings -Disabling (and/or lowering) Firewalls / NAT / Other types of protection -Checking Traffic Shaping with Wireshark (could'nt understand much) -Updated routers and other hardwares (or re-installed the update) and probably some other things.. Everytime I'm logging into Eve I keep PingPlotter on the background and I've noticed that everytime the packet loss start on the same DNS that ends with LON3.gblx.net and belongs to Global Crossing Never had any problems with Eve when I used to play, and always used the same ISP Sorry for my poor english Hope someone can come with a solution other than raging at Pingplotter screen and waiting to relog
Welsige Gallente Guardian Manufacturing Incorp. Fatal Ascension	Posted - 2011.05.01 02:20:00 - [1536] Same problem here, one of the hops are GLBX. Hoipe i dont need to cancel my account and hope the problem is solved in 1 month or so....
BlueShodan	Posted - 2011.05.01 03:51:00 - [1537] I am also having problems. I did a traceroute and kept a constant ping at the last 3 hops. They are: Hop 9 204.245.39.38 - Never failed Hop 10 87.237.36.250 - Fails from time to time Hop 11 87.237.38.200 - Fails at exactly the same time as the previous one. As the last one is the server (or its proxy or whatever, but is what we can ping), the problem seems to be happening between 9 and 10.
Stromgren Amarr Red Federation	Posted - 2011.05.01 14:19:00 - [1538] Well, i'm having same connections problems too from Brazil. Talking with some friends from different ISPs that use diferent internet routes to get into EVE cluster, they are having same issues. I get disconected at random times, some disconections occour after 30 seconds from my login, in last days my best connection was for 15 minutes :( CCP need do something about this issues, after all we are paying to access their servers!!! Stromgren
Neeko Demus	Posted - 2011.05.01 17:22:00 - [1539] I'm experiencing the same problem. At random occasions my internet connection breaks down. It seems, that it mainly happens between 15.00 and 0.00 UTC. It started after the Incursion 1.4.2 patch. Course of events: At first my eve client crashes to desktop, where already a "Connection lost"-window is opened and the teamspeak client doesn't work, but doesn't announce a lost connection. This happens around 20 seconds later. If I press the Redial-Button on the "Connection Lost"-Dialog directly, the redail attempt fails. A second redail or a redail a few seconds later works fine. Around 10 seconds after the eve client crashed, it starts again. I hope, the problem will be pointed out and fixed as soon as possible, as it seems to exist nearly 3 years!
Exodius I	Posted - 2011.05.02 00:30:00 - [1540] I don't understand why CCP hasn't found a fix for this. If the problem is so common, and has been apparently occurring since late 2008/ early 2009 then they should have long came up with a solution. I cannot play for longer than 4-8 minutes without it crashing. Why would anyone want to continue paying for this game if it isn't going to work and the developers are not even fixing the issue.

Belz Solar	Posted - 2011.05.02 20:28:00 - [1541] This is sad. 2 years ago, I played this game and stopped for this reason exactly. Now I give it another chance and the same problem is still haunting most players. Sad, so very very sad. How does this company still have a player base? I though after some time (2 years) the game would be less buggy, less crashy and more fun, but it's always the same thing. Guess i'll go play WoW again or something.
Reave Tzash	Posted - 2011.05.02 23:54:00 - [1542] For those who are really desperate for a quick solution: There's a program called HotSpot Shield that can help. It masks your IP and tunnel you by their own route. It's free and very easy to use with no need for subscriptions or account making The bad side is that my ping went from 200 to 400 with it, but no packet loss so far. Hope it helps until we get a permanent solution.
Exodius I	Posted - 2011.05.03 02:13:00 - [1543] Originally by: Reave Tzash For those who are really desperate for a quick solution: There's a program called HotSpot Shield that can help. It masks your IP and tunnel you by their own route. It's free and very easy to use with no need for subscriptions or account making The bad side is that my ping went from 200 to 400 with it, but no packet loss so far. Hope it helps until we get a permanent solution. Hey, this seems to have worked quite well for me. Over 2 hours and so far no drops. Thanks!
Frassini Mykonos Compositus Signum	Posted - 2011.05.03 10:26:00 - [1544] I also tried using Hotspot shield and for 5 straight hours not a single problem. Hopefully it will stay that way.
QT McWhiskers EdgeGamers Drop the Hammer	Posted - 2011.05.03 16:00:00 - [1545] Hotspot is lighting up nod32 like a christmas tree. Is it safe?
Ismar Canock	Posted - 2011.07.19 00:46:00 - [1546] I was having the same problem, I was checking settings in my Netgear router and found it was indicating that I was under a "Storm" DOS attack every time I was logged into the game after the last patch. I found the setting "Disable Port Scan and DoS Protection", checked it and have not had a problem since.
Constantine C Gallente	Posted - 2011.07.19 20:23:00 - [1547] WOW Hell, hotspot shield did it for me!! I don't know what it is, but CCP needs to look into it asap. Only prob is that this app has 1) added ads on my safari and 2) diverted my google search to some other lame search engine. I am on OSX 10.6.8
Kilminster	Posted - 2011.07.23 11:53:00 - [1548] And yet another possible solution to the dreaded disconnect problem The same thing started happening to me since I started playing again recently. I couldn't work out what was going on. Log in play for a bit then disconnect ... goodbye drones etc. It seemed to be that if I did not keep busy the game would disconnect. The fix for me has been to disable UPNP on my router ( Sky netgear one ) ... I tunrned it on a while back to test my home NAS setup. Apparantly UPNP is notorious for causing disconnects on games ( or lag ) , as it will every few mins or so check out on the network for devices etc. On some routers this can cause short disconnects for client PC's etc. I turned it off and my problems all vanished ...hope this helps !


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